Technical Support Trainer jobs at Wolters Kluwer

Our client is looking for a Technical Support/Operations Specialist to join their team! Hybrid in Dallas TX $35/hr W2 Contract Assist with the analysis and resolution of operating system issues. Assists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required Education Bachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 1-2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and Certifications Certification in at least one relevant operating system or associated technology is a plus. Knowledge, Skills and Abilities Principles and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the team in New York City. Please see below for full details- Job Notes: -- 6-month contract / extensions possible and perm conversion are possible, but not guaranteed -- Onsite in New York City - on Vesey St. in New York, NY 10281 -- Shift available - 1-11pm ET / Monday - Friday (required) -- Candidates with Financial Sector experience preferred. -- Strong customer service skills required. Pay Rate = $27 w2 per hour plus benefits Schedule - Must be available for both shifts 8:30am-5:30pm & 1pm-11pm Monday - Friday, with occasional OT opportunities in the evenings and weekends. From the client: Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify. Key Responsibilities: -Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities -Reimage and deploy PCs as part of refresh or break/fix processes -Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals -Support users with Office 365 applications and Windows OS issues -Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools -Collaborate remotely with team members across other locations to resolve complex issues -Perform basic hands-and-feet network support: check switch power status, create console sessions as directed -Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements: -Strong experience supporting Windows desktop environments -IMAC, PC Imaging, and Inventory Management experience required. -Proven hands-on experience with Office 365 at the deskside level -Basic knowledge of device imaging, reimaging, and PC deployment best practices -Excellent problem-solving and customer service skills Nice to Have: -Experience using ServiceNow or similar ticketing systems -Familiarity with Windows Autopilot deployments -Hands-and-feet network support (switch checks, console sessions) Certifications: -Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

IT Specialist (IT Department Support) Duration: Full-time Clearance: Active TS/SCI Shift: Start at 7 or 8am, M-F Experience Level: 4-6 Years total Certifications: Sec+ Required Degree: Preferred, not required What we are looking for in a candidate (outside of the above): Either Windows or Linux knowledge (both would be preferred) A solid base of networking (not expecting them to be a seasoned engineer) Ideally has troubleshot, installed, and configured some network switches/routers/firewalls Break/Fix on hardware (PCs, Laptops, peripherals, printers, etc.) Active Directory and Exchange administration (again, not expert-level here) Candidates must hold an active TS/SCI clearance. The candidate must have at least 3-5 years of professional experience. As a member of the Corporate IT team, the primary responsibility of the IT specialist will be to maintain, upgrade, and provide support for Windows and Linux operating systems in an Active Directory network environment. The candidate needs to be able diagnose and resolve issues and problems in a timely manner. Responsibilities also include overall system support including printers, monitors and associated peripherals. Qualifications and Skills Strong proficiency with: PC HW, Laptops, peripherals, and printers Active Directory administration Exchange Administration Network switches and Firewalls Linux Administration Knowledge of network architectures, protocols, and services (file sharing, domain services, web services, VMWare, RSA multifactor) Experience building, securing, maintaining, and troubleshooting computer operating systems and applications (Windows 11, Windows Server, Rocky Linux, Redhat Linux) Knowledge of NIST and CMMC requirements Strong work ethic, self-starter, work well independently as well as in a team environment Ability to interface with end-users, good communication skills DOD 8570 Certification is required.

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details- Job Notes: -- 6+ month contract / extensions possible but are not guaranteed. -- Onsite in Freemont, CA 94538 -- Drug & Background required Pay Rate = $32 W2 per hour plus benefits Specifics from the client: Interact with users to understand and document all IT issues. Install and maintain computer systems and peripherals in accordance with established standards and guidelines. Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members. Assist with the planning and implementation of IT projects across multiple sites. Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions. Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software. Open service requests and manage warranty repairs with hardware vendors. Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery. Key Responsibilities: Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities Reimage and deploy PCs as part of refresh or break/fix processes Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals Support users with Office 365 applications and Windows OS issues Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools Collaborate remotely with team members across other locations to resolve complex issues Perform basic hands-and-feet network support: check switch power status, create console sessions as directed Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements: Strong experience supporting Windows desktop environments Proven hands-on experience with Office 365 at the deskside level Basic knowledge of device imaging, reimaging, and PC deployment best practices Excellent problem-solving and customer service skills Nice to Have: Experience using ServiceNow or similar ticketing systems Familiarity with Windows Autopilot deployments Hands-and-feet network support (switch checks, console sessions) Certifications: Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable. What You'll Do Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations. Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed. Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents. Maintain accurate documentation and create troubleshooting guides for recurring issues. Track trends and suggest improvements to prevent future issues. Support new feature testing, integrations, and platform updates as needed. Ensure all tickets and incidents meet internal SLAs and quality standards. What You'll Bring 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments. Strong analytical and problem-solving skills with a detail-oriented approach. Familiarity with APIs, data analysis, and debugging workflows. Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems. Clear communication skills with the ability to translate technical information for non-technical users. Ability to prioritize effectively and manage multiple complex cases at once. A collaborative mindset and a passion for continuous learning. Why Join Rain Work at the intersection of technology and finance, solving real-world problems with global impact. Join a team of smart, driven operators building the future of payments infrastructure. Flexible, fully remote environment with opportunities for growth. Be part of a company shaping how stablecoins are used worldwide.

Current active DoD Secret clearance required Strategic Business Systems (SBS) is growing our team at Fort Huachuca, AZ, supporting the GCC mission. We are seeking a skilled professional to support and enhance the customer's Video Teleconference (VTC) environment. This is a full-time, on-site opportunity with SBS. Role Overview The Sustainment Division delivers critical GCC mission services that increase operational effectiveness for both the GCC and the Warfighter. This includes continual process improvement, mission planning, asset management (HW/SW), lifecycle management, and security oversight for GCC-managed DODIN-A services across both NIPRNet and SIPRNet. Key Responsibilities * Provide Facilities/Infrastructure support, ensuring building systems, office technologies, and general workplace conditions meet all safety and operational standards. * Deliver full-spectrum Audio/Visual Suite support: * Secure, operate, maintain, troubleshoot, and manage multi-vendor VTC technologies including VCS, CMS, TMS, Polycom MCUs, DMA, VTC codecs, and application-aware firewalls. * Support NIPR and SIPR VTCs for both Unclassified and Classified meetings. * Perform secure O&M of VoIP/VTC systems including hardware, software, end-user devices, and all required compliance documentation (IAVA, DRA, POA&M, ATO, RMF). * Evaluate, test, and recommend new communications technologies to enhance long-term mission capabilities. * Apply creativity and technical problem-solving in real time to support mission-critical requirements. * Execute field technical duties and administrative tasks with minimal Government oversight. * Coordinate closely with customer stakeholders on advanced technical issues. * Develop and deliver reports and briefings in accordance with required performance standards. * Configure, validate, and support A/V equipment for NIPR and SIPR meetings to ensure seamless functionality. Work Conditions * Standard office environment; ability to lift/move up to 25 lbs as needed. * May require non-traditional hours, including nights or weekends, based on mission demands. About SBS SBS offers a comprehensive benefits package for eligible full-time employees, including Medical, Dental, Vision, 401(k), and Life/Disability coverage. Employees have the opportunity to work with cutting-edge enterprise technologies in a fast-paced environment that rewards leadership, innovation, and creative problem-solving. Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you're interested in learning more about this opportunity, please send your resume to ************************.

This is a 3 month contract position onsite in Oklahoma City. Salary: $20-28/hour Due to Government Contract, all viable candidates must have an active US Secret Security Clearance or higher We are seeking a skilled Help Desk Technician with an active Secret clearance to support end users in a secure government or defense environment. This role provides technical troubleshooting, system support, and incident resolution for desktops, laptops, networks, and mission-critical applications. The ideal candidate has strong customer service skills, technical knowledge, and experience supporting IT systems in a DoD or federally regulated environment. Responsibilities: Provide Tier I/II technical support for hardware, software, and network issues, both remotely and on site. Respond to and resolve help desk tickets, escalating complex issues as necessary. Install, configure, and troubleshoot Windows operating systems, mobile devices, printers, and approved software. Support account creation and maintenance within Active Directory, M365, and other secure systems. Maintain, image, deploy, and track government-furnished equipment (GFE). Ensure compliance with cybersecurity and information security policies (NIST, DoD STIGs). Prepare and maintain detailed documentation of tasks, procedures, and ticket history. Requirements: Due to Government Contract, all viable candidates must have an active US Secret Security Clearance 2+ years help desk experience Bachelors Degree preferred $20 - $28 an hour

About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: + Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. + Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. + Provide PC support including Windows operating system and basic networking. + Have the willingness and ability to work nights, weekends, and holidays. You Have: + 3-5 years of electro-mechanical experience. + Prioritization and time management skillsets. + Ability to communicate effectively, both written and oral. + A technical degree, or equivalent military training, or equivalent experienceis preferred. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49769

About the Role The White Oak Maryland print plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in our White Oak, Maryland Print Plant and report to the Technology Service Manager. You Will: + Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. + Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. + Provide PC support including Windows operating system and basic networking. + Be willing and able to work nights, weekends, and holidays. You Have: + 3-5 years of electro-mechanical experience. + Prioritization and time management skillsets. + Ability to communicate effectively, both written and oral. + A technical degree, or equivalent military training, or equivalent experience is preferred. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program Learn more about all our US benefits \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 46257

About the Team: This team is part of the Print Operations Business Group. About the Role The System Support Specialist is responsible for ensuring the maximum availability and performance of advanced production, manufacturing, and automation equipment. This hands-on role involves comprehensive installation, maintenance, and troubleshooting of mechanical, electrical, and control systems. You will work independently under limited supervision to perform complex breakdown analysis, preventative maintenance (PM), equipment upgrades, machinist and technical skills in a fast-paced industrial environment. You will be based at our LaGrange, Georgie print plant and will report to the Associate Director, Production. You Will: Troubleshooting and Repair : Diagnose, troubleshoot, and repair failures in advanced production, manufacturing, and automation equipment. This includes mechanical, electrical, electronic, hydraulic, and pneumatic systems.Preventative Maintenance (PM): Inspect equipment for proper functioning and perform routine, predictive, and preventative maintenance duties per manufacturer's specifications and computerized PM schedules/data.System Diagnostics: Utilize electrical test equipment (e.g., Digital volt meter, oscilloscopes) to troubleshoot electrical circuitry down to the component level, including control circuits, AC/DC drives (VFDs), and basic electrical systems (starters, fuses, contacts, relays). Controls Systems: Troubleshoot and perform maintenance on PLC (Programmable Logic Controller) controls systems. Experience with setup, programming, and troubleshooting of PLCs is highly valued. Mechanical Systems: Perform maintenance on heavy mechanical systems, including, but not limited to, gear boxes, chain drives, sprockets, motors, seals, bearings, compressors, and hydraulic/pneumatic components (cylinders, pumps, valves). Facility Support: Conduct maintenance and adjustment/repair of building mechanical systems (e.g., air compressors, HVAC systems) and power distribution systems as required. Machining & Fabrication Machining: Operate machining tools, including lathes, milling machines, grinders, drill presses, and other shop equipment to produce, repair, or reproduce replacement parts and components for machinery. Fabrication: Fabricate, modify, and repair machine parts, tooling, and fixtures from various materials according to blueprints, technical specifications, or reverse-engineered samples, if required. Precision Measurement: Use precision measuring instruments (e.g., micrometers, calipers, gauges) to ensure all machined parts meet specified tolerances and quality standards. Technical Interpretation: Read, analyze, and interpret complex mechanical drawings, blueprints, electrical schematics, and technical procedures/manuals to make necessary repairs, adjustments, and to fabricate components. Documentation, Safety, & Teamwork Documentation: Create and close work orders using asset management systems, documenting labor hours, equipment status, failures, and parts used (including machined components). Complete a detailed shift report as required. Inventory: Test inventory items, such as electronic control boards, periodically. Assist in developing, maintaining, and managing parts ordering and inventory. Safety and Standards: Enforce and adhere to all safety requirements, including Lockout/Tagout (LOTO), Arc Flash, Hot Work procedures, and Good Manufacturing Practices (GMP). Mentorship and Teamwork: Work effectively in a team-based environment, collaborating with production staff, maintenance colleagues, and potentially providing support or mentorship. You Have: Machining: Proven proficiency in operating and setting up manual machining tools (lathes, mills, grinders) and machining processes. Diagnostics: Proven experience with logical troubleshooting (diagnostics, problem-solving) for electro-mechanical equipment. Electrical: Competent in fundamental electrical skills for installation, maintenance, and troubleshooting electrical systems. Reading Schematics: Ability to read and apply knowledge from mechanical drawings (hydraulic/pneumatic), electrical schematics, and detailed part/component blueprints. Tools: Must have and be proficient with standard hand tools, power tools, and precision measuring instruments (multimeters/DVM, micrometers, calipers). Physical Requirements: Ability to frequently lift and/or move materials up to 70 pounds; frequent standing, walking, climbing, bending, and working in conditions near noise. Schedule Flexibility: Willing and flexible to work various shifts, including overtime if needed, weekends, holidays, and on-call if needed. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Subscription Discounts Employee Referral Program #LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $60,000 - $85,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

What is the job? The Theatre Application Specialist II is the behind-the-scenes tech producer ensuring every showtime runs without a glitch. This role supports and configures Regal's Point of Sale (POS) systems - the heartbeat of our theatre operations - making sure tickets are sold, popcorn is popped, and data flows as smoothly as a perfect opening weekend. You'll test, troubleshoot, and fine-tune systems across our cinemas nationwide, ensuring every transaction, loyalty reward, and film listing performs flawlessly. Think of it as keeping the production rolling, so the magic never stops once the lights dim and the movie begins. What will you be doing? You'll configure, test, and support Regal's POS applications - from ticketing to kiosks - making sure every system cue hits on time. You'll work with teams across Operations, Marketing, and Food Services to ensure theatre data is accurate and accessible - a true cross-department collaboration worthy of a franchise crossover. You'll develop and execute test plans, ensuring all upgrades and new features get a successful premiere. You'll document, maintain, and improve system processes - turning tech jargon into clear, actionable scripts. You'll play a key role in quality assurance, ensuring our theatre technology earns five-star reviews from staff and guests alike. About you You're organized, analytical, and detail-oriented - the kind of person who catches continuity errors before they hit the screen. You have a Bachelor's degree (or equivalent experience) in IT systems, computer science, or a related field. You bring 2-4 years of experience in theatre IT or management - ideally with hands-on POS system expertise. You're fluent in Microsoft tools, data analysis, and SQL - your digital editing suite for tech storytelling. You're a strong communicator who thrives on teamwork, but can also take the lead when the spotlight's on you. You will be a great fit if our values resonate with you: We Create, We Perform, We Inspire. About Regal Regal Cinemas - where movie magic meets unforgettable experiences! At Regal, part of the Cineworld Group, every day is a celebration of film and entertainment. With over 9,000 screens across 10 countries, we bring the magic of movies to life - from Knoxville to the UK and beyond. Our Theatre Support Office (TSO) is home to the teams who make the on-screen experience possible, from data and digital systems to guest experience innovations. At Regal, your work doesn't just support the business - it supports millions of movie moments across the globe. Our Benefits Free movie passes and discounted concessions Discretionary annual bonus Paid vacation time and sick leave 401(k) plan with company match Summer half-day Fridays Medical, dental, and vision insurance Company-paid life and disability coverage Opportunities to grow within a global entertainment brand Inclusion & Belonging At Regal Cineworld, diversity is part of the cast and inclusion is part of the script. We're committed to building a workplace where every voice is heard, every story matters, and every person belongs. If you love movies, tech, and teamwork - this is your cue.

Summary: Provides audio visual services for internal and external clients in meetings, conventions, and presentations. Sets up and operates audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment. Sets up computers, digital displays and projectors, often involving network technologies for transport of audio and video over Ethernet. May also set up and operate associated spotlights and other custom lighting systems. Sets up, installs, troubleshoots and repairs computer hardware. Essential Duties and Responsibilities: Determines the need for and oversees the operation of a wide variety of audio and video systems. Advises management on the purchase of audiovisual equipment. Helps develop policies and procedures for handling and operation of all audiovisual equipment. Diagnoses and resolves media system problems. Provides set-up and support at multiple sites. This may include on occasion setting up or taking down tables and chairs. Works with the Garden's service desk system to monitor and update assigned tickets, and close them out when completed. Creates and maintains schematics of AV systems. Edits and creates videos for use throughout the Garden. Assesses need for audiovisual contract staff, and coordinates their schedules with other AV needs. Trains contract staff, MBG staff and Facility Support staff to assist in set up of audiovisual equipment. Maintains equipment, makes repairs to equipment or contracts out repairs to service providers as needed. Notify supervisors when major equipment repairs are needed. Maintains inventory of supplies and equipment. Advises management when there is a need to rent audiovisual equipment for a Garden event. Optimizes self-productivity by coordinating assigned support tasks and following established support processes and procedures. Refers support issues to other IT staff when needed. Ensures that all applicable safety standards are followed: informs employees/students/volunteers of safety guidelines and safe working practices and routinely monitors to enforce them. Adapts or modifies work methods to reduce hazards. Reports all accidents, injuries and near-miss accidents immediately. Meets expected attendance guidelines. Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies. Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others. Performs additional duties as assigned. Supervisory Responsibilities: None. Competencies: Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations. Collaboration - Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences. Accountability - Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues' concerns. Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions. Stewardship - Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours. Qualifications/Experience: Minimum of two (2) years hands-on experience operating all types of A/V equipment Minimum one (1) year experience with operating Windows hardware such as Windows PCs, laptops and tablets. Experience with operating Apple hardware such as Macbooks, iPads and iPhones - if no previous experience then must be willing to quickly learn with extensive self-training. Demonstrated knowledge of media production, communication, and dissemination techniques and methods. Thorough understanding and knowledgebase of audiovisual A/V mixers; master control switchers, and video cameras. Familiarity with modern AV networking technologies and transport of video and audio over Ethernet (for example Dante and SDVoE). Working knowledge of safe operation procedures for various types of A/V equipment. Proficient ability to test, calibrate, diagnose, and repair various audio-visual devices. Ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner. Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner. Scheduling flexibility that allows working weekends, evenings and holidays that may require some split shifts is required. The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required. The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required. Education: Associate's degree in media/communications required Certificate in computer technology such as A+ required An equivalent combination of skills, education, and experience may be considered Computer Skills: Proficient experience navigating through various Microsoft Windows applications including, but not restricted to, Microsoft Office suite (i.e., Outlook, Access, Excel, Word). PowerPoint required. Knowledge and experience with Windows hardware and software technology, internet access, and e-mail. Proficiency with mac OS and applications on Apple operating systems, including Office or mac OS. Keynote required. Proficiency with iPad and other tablet usage, including setup of iPadOS, and use of iPads in an AV environment. Basic network configuration and troubleshooting knowhow. Solid Internet research skills. Other Skills and Abilities: N/A. Language Skills: Ability to communicate effectively in English (oral and written). Ability to read and comprehend instructions and information to effectively execute and achieve results. Mathematical Skills: H.S. basic math aptitude: requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals. Reasoning Ability: Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution. Certificates, Licenses, Registrations: Must possess and maintain a valid driver's license and clean insurable driving record (prior to employment). Physical Demands: Ability to lift/move equipment up to 75 lbs. Requires working in high places using ladders and lifts. Ability to wear personal, protective equipment, including fall restraint. Ability to work outdoors for extended period of time during all seasons of the year. Requires standing, walking, bending, stooping and reaching for extended periods of time-- 95% or more of the work day might be standing on feet. Requires clarity of vision at 20 inches or less with the ability to bring objects into sharp focus. Proficient ability to utilize computer keyboard (typing). Work Environment: Ability to work in varying environments, inside and outside. Ability to work outdoors in all weather conditions (i.e., in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions as needed). Comfortable working in immediate proximity to general public, in a safe and friendly manner. Contacts with Individuals/Organizations inside/outside the Garden: Garden staff in area where work is being performed and during planning for special events and festivals. Members of Facility Support Department. Internal and external clients. Supervisor: Manager, User Support

We are seeking a Temporary IT Support Specialist with a strong focus on multi-factor authentication (MFA) support and implementation. This role will assist employees with MFA setup on mobile and desktop devices, provide troubleshooting for login/authentication issues, and ensure users successfully adopt MFA security measures. The ideal candidate has excellent customer service skills and technical troubleshooting experience. This role is fully onsite in the Frederick MD area This is a 2-4 month contract position, salary $20-24/hr Responsibilities: Guide employees through MFA enrollment and setup on mobile devices and applications. Provide first-line support for MFA-related issues, including password resets, push notifications, authenticator apps, and token usage. Document MFA support requests and resolutions in the IT ticketing system. Escalate complex technical issues to senior IT or security staff when necessary. Ensure compliance with company IT security policies and procedures. $20 - $24 an hour

About the Team: This team is part of the Print Operations Business Group. About the Role The System Support Specialist is responsible for ensuring the maximum availability and performance of advanced production, manufacturing, and automation equipment. This hands-on role involves comprehensive installation, maintenance, and troubleshooting of mechanical, electrical, and control systems. You will work independently under limited supervision to perform complex breakdown analysis, preventative maintenance (PM), equipment upgrades, machinist and technical skills in a fast-paced industrial environment. You will be based at our LaGrange, Georgie print plant and will report to the Associate Director, Production. You Will: Troubleshooting and Repair _:_ + Diagnose, troubleshoot, and repair failures in advanced production, manufacturing, and automation equipment. This includes mechanical, electrical, electronic, hydraulic, and pneumatic systems.Preventative Maintenance (PM): Inspect equipment for proper functioning and perform routine, predictive, and preventative maintenance duties per manufacturer's specifications and computerized PM schedules/data.System Diagnostics: + Utilize electrical test equipment (e.g., Digital volt meter, oscilloscopes) to troubleshoot electrical circuitry down to the component level, including control circuits, AC/DC drives (VFDs), and basic electrical systems (starters, fuses, contacts, relays). Controls Systems : + Troubleshoot and perform maintenance on PLC (Programmable Logic Controller) controls systems. Experience with setup, programming, and troubleshooting of PLCs is highly valued. Mechanical Systems : + Perform maintenance on heavy mechanical systems, including, but not limited to, gear boxes, chain drives, sprockets, motors, seals, bearings, compressors, and hydraulic/pneumatic components (cylinders, pumps, valves). Facility Support : + Conduct maintenance and adjustment/repair of building mechanical systems (e.g., air compressors, HVAC systems) and power distribution systems as required. Machining & Fabrication Machining : + Operate machining tools, including lathes, milling machines, grinders, drill presses, and other shop equipment to produce, repair, or reproduce replacement parts and components for machinery. Fabrication : + Fabricate, modify, and repair machine parts, tooling, and fixtures from various materials according to blueprints, technical specifications, or reverse-engineered samples, if required. Precision Measurement : + Use precision measuring instruments (e.g., micrometers, calipers, gauges) to ensure all machined parts meet specified tolerances and quality standards. Technical Interpretation : + Read, analyze, and interpret complex mechanical drawings, blueprints, electrical schematics, and technical procedures/manuals to make necessary repairs, adjustments, and to fabricate components. Documentation, Safety, & Teamwork Documentation : + Create and close work orders using asset management systems, documenting labor hours, equipment status, failures, and parts used (including machined components). Complete a detailed shift report as required. Inventory : + Test inventory items, such as electronic control boards, periodically. Assist in developing, maintaining, and managing parts ordering and inventory. Safety and Standards : + Enforce and adhere to all safety requirements, including Lockout/Tagout (LOTO), Arc Flash, Hot Work procedures, and Good Manufacturing Practices (GMP). Mentorship and Teamwork : + Work effectively in a team-based environment, collaborating with production staff, maintenance colleagues, and potentially providing support or mentorship. You Have: + Machining: Proven proficiency in operating and setting up manual machining tools (lathes, mills, grinders) and machining processes. + Diagnostics: Proven experience with logical troubleshooting (diagnostics, problem-solving) for electro-mechanical equipment. + Electrical: Competent in fundamental electrical skills for installation, maintenance, and troubleshooting electrical systems. + Reading Schematics: Ability to read and apply knowledge from mechanical drawings (hydraulic/pneumatic), electrical schematics, and detailed part/component blueprints. + Tools: Must have and be proficient with standard hand tools, power tools, and precision measuring instruments (multimeters/DVM, micrometers, calipers). + Physical Requirements: Ability to frequently lift and/or move materials up to 70 pounds; frequent standing, walking, climbing, bending, and working in conditions near noise. + Schedule Flexibility: Willing and flexible to work various shifts, including overtime if needed, weekends, holidays, and on-call if needed. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $60,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49935

**Current active DoD Secret clearance required** Strategic Business Systems (SBS) is growing our team at Fort Huachuca, AZ, supporting the GCC mission. We are seeking a skilled professional to support and enhance the customer's Video Teleconference (VTC) environment. This is a full-time, on-site opportunity with SBS. Role Overview The Sustainment Division delivers critical GCC mission services that increase operational effectiveness for both the GCC and the Warfighter. This includes continual process improvement, mission planning, asset management (HW/SW), lifecycle management, and security oversight for GCC-managed DODIN-A services across both NIPRNet and SIPRNet. Key Responsibilities Provide Facilities/Infrastructure support, ensuring building systems, office technologies, and general workplace conditions meet all safety and operational standards. Deliver full-spectrum Audio/Visual Suite support: Secure, operate, maintain, troubleshoot, and manage multi-vendor VTC technologies including VCS, CMS, TMS, Polycom MCUs, DMA, VTC codecs, and application-aware firewalls. Support NIPR and SIPR VTCs for both Unclassified and Classified meetings. Perform secure O&M of VoIP/VTC systems including hardware, software, end-user devices, and all required compliance documentation (IAVA, DRA, POA&M, ATO, RMF). Evaluate, test, and recommend new communications technologies to enhance long-term mission capabilities. Apply creativity and technical problem-solving in real time to support mission-critical requirements. Execute field technical duties and administrative tasks with minimal Government oversight. Coordinate closely with customer stakeholders on advanced technical issues. Develop and deliver reports and briefings in accordance with required performance standards. Configure, validate, and support A/V equipment for NIPR and SIPR meetings to ensure seamless functionality. Work Conditions Standard office environment; ability to lift/move up to 25 lbs as needed. May require non-traditional hours, including nights or weekends, based on mission demands. About SBS SBS offers a comprehensive benefits package for eligible full-time employees, including Medical, Dental, Vision, 401(k), and Life/Disability coverage. Employees have the opportunity to work with cutting-edge enterprise technologies in a fast-paced environment that rewards leadership, innovation, and creative problem-solving. Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you're interested in learning more about this opportunity, please send your resume to ************************.

GENERAL PURPOSE OF THE JOB: The Senior Technical Application Specialist ensures proper application of core product line responsibilities in accordance with company and industry guidelines by providing on-site and problem resolution assistance along with coaching/mentoring on testing results and techniques with the ability to be heavily involved in industry organizations that help shape industry standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct general and complex on site product applications, substrate analysis using specialty equipment with the ability to interpret testing data and make recommendations based off the collected data. Recommend and approve Product Line application policies within technical literature, Coordinate 3rd party testing certification/approvals Collect Data for project or product specific testing, interpret results and make recommendation based off of finding. High level of understanding of testing methods/techniques for Laboratory/Field Testing. Perform and collect data from field and in-house/analytical lab specific testing to help interpret results and present a general understanding of testing methods and techniques to confirm varying compatibility. Develop and review of sales product literature, application instruction, and the maintenance and updating of field training manuals. Attend and coordinate job site visits with customers and field sales reps to conduct and interpret product application testing to make product and installation recommendations for troubleshooting on-site variation. Write, review and make recommendations for letters of installation, job parameters, and competitive product comparisons along with detailed drawings to help make the sale. Effectively collaborate with internal and designated external customers. Assure product performance through demonstrating, reviewing and making recommendations for proper use and field application. Provide independent product support on all lines. Mastered assigned core product line technology to include writing policy; Assists in supporting product lines outside of core. Actively able to train/mentor new employees. EDUCATION High School Diploma or GED required. Bachelor's degree in Science, Engineering, Construction or similar field preferred. EXPERIENCE 4-7 years Technical Service, Construction, Customer Service or similar experience. Must have prior knowledge and experience in the Roofing industry. OTHER SKILLS AND ABILITIES: Experience with Auto CAD, Work, Excel, etc. Ability to manage multiple priorities. Effective team player. Self-motivated. Excellent written and verbal communication skills. Ability to travel up to 50% in the North America region. Mechanical aptitude. Mentoring/Training. OTHER QUALIFICATIONS: Industry Involvement Preferred - ASTM SME. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Role: TIBCO Application Specialist Duration: 6+ Months BGV will be done for the selected candidates. Face to Face interview Mandatory The TIBCO Application Specialist will be responsible to manage and administer our TIBCO environments. This role will also manage and perform our build and deployment automation for TIBCO. The ideal candidate is an experienced, self-motivated individual that will be responsible for maintaining, monitoring and tuning of all TIBCO environments and associated applications in those environments implemented on a variety of TIBCO technologies. Details: Installs, maintains, and administers TIBCO server environments primarily in UNIX based environments. Installs, configures, and fine tunes TIBCO components such as Business Works, EMS, Hawk, RV, TRA, Plugins and Adapters. Develops, improves, and documents the processes for maintaining and administrating the TIBCO environment. Provides guidance and technical expertise for research efforts involving TIBCO technologies. Performs application deployments (Scripted/Jenkins/Automic based) to test, integration, and production environments per established change management procedures. Design and develop performance monitoring and administration tools for the integrated products suites, including dashboards to properly enable the visibility of operational data within the platform. Provides guidance and technical expertise during development and testing of applications. Facilitates and coordinates between the various stakeholders. Provides support and troubleshoots issues on existing TIBCO implementation. Participates in promotion of software releases across all environments and change management. Supports application and OS patching on the servers. Responsible for identifying & troubleshooting performance related issues of various TIBCO middleware components and provides recommendations to resolve them. Essential Skills and Competencies: 5 - 7 years of experience working with the TIBCO suite of products [Business Works, EMS, Adapters and Hawk] versions 5.X or 6.X Experience with designing, deploying, monitoring, configuring and troubleshooting of enterprise solutions. Middleware product support experience. Good understanding of Network/Server Infrastructure spanning multiple sites. Experience with Automation tools such as Automic, Puppet and Jenkins. Experience with JIRA, SVN, GIT is a plus. Good communication skills, self-motivated, positive attitude and ability to work in a global team environment. Strong troubleshooting skills and application Administration/Support skills. Ability to communicate with technology leadership. Good organizational skills. Team Culture: Our team is fast paced, fun, highly energetic, motivated and hardworking. We expect our candidates to be integrated into our results-driven and solution-oriented culture from the get-go. Our team attains high-quality results on challenging projects; the belief that outcomes are linked to one's effort rather than chance and the tendency to personally set challenging yet realistic goals. Please respond with your word resume and requested details: Full Name : Work Authorization: Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Rate/hr : Additional Information All your information will be kept confidential according to EEO guidelines.

Welcome to Love's! We are hiring for Help Desk Technicians - Tier I to provide front-line support for the Love's Corporate and Field requests. The Help Desk Technician - Tier I's job is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools. Job Functions: Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests. Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Evaluate documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech II's when potential trends in incidents arise. Record, track and document the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution. Assist in software releases and roll-outs according to Change Management best practices. Troubleshoot issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools. Reinforce SLAs to manage end-user expectations. Other duties assigned as needed. Experience and Qualifications: HS Diploma or equivalent required College diploma or university degree in the field of computer science and/or three years equivalent work experience preferred CompTIA A+ Certification Preferred Knowledge of basic computer hardware and peripherals. Experience with desktop operating systems, including Windows Skills: Hard Skills: Knowledge of both Windows OS and Apple IoS. Knowledge of Microsoft Office as well as basic computer hardware and peripherals. Soft Skills: Exceptional written and oral communication, exceptional interpersonal skills, with a focus on rapport-building. In addition, a successful candidate will also have outstanding listening, questioning, and problem solving skills, keen attention to detail, and a team player. Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting up to 40 pounds. Manual dexterity sufficient to operate a computer keyboard, mouse and other computer components. Requires normal range of hearing and vision Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Information Technology

This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions. At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we're growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters! To be clear this is a position in Connecticut and not remote. Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI. Our company core values are: Do the right things right Better every day Integrity Respect Here's what we are looking for (skills) - Passion for teamwork, continuing education, problem-solving and exceptional customer service A computer techie with a great personality and the desire to work hard. 5+ Years experience within the MSP industry providing IT support. Great people and customer service skills. Experience with RMM tools and ticketing (PSA) software. Microsoft Certifications preferably MCP in Azure: AZ-900, AZ104 365: MS-900, MS-102 Server 2016/2019/2022 Network and/or security certifications: CCNA, Network+, Security+ Networking experience with firewalls, wireless and VLANs Virtualization experience with HyperV (preferred) or ESXi Here is what you'll be doing (duties) - Handling client support requests, remote or on-site at their offices Assisting team members with ticket escalations Onboarding new clients and following our best practices. Using and improving client documentation. Assisting with client projects i.e. server upgrades, wireless deployments etc. Here is what we provide you with (benefits) - Competitive starting salary based on experience 401k with company match Health insurance with company contribution 5 weeks PTO (available after 90 days) Birthday off Performance bonuses Paid training and certification program with financial incentives with our Learn to Earn program Use of company provided shared vehicles and tools Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear An upbeat, successful, and motivated team to work with Please include a cover letter.