Leasing/Administrative Assistant
Lowell, MA Job
Peabody Properties, seeks an experienced Leasing/Administrative Assistant for an apartment community located in Lowell, MA.
The Leasing/Administrative Assistant's role is to assist the efficient operation of the site's Management Office by answering all calls courteously, while expediting all resident-related issues to the appropriate staff.
The ideal candidate will have prior leasing experience and can build a network of prospects through community outreach, networking events, conducting applicant tours of the community, and managing the database of referral sources and social media channels
Requirements of the Position:
Answers all calls promptly and courteously. Refers to appropriate staff.
Opens incoming mail and distributes to appropriate staff.
Accepts orders for maintenance problems/repairs. Completes work order form and gives to Service Manager for timely completion.
General office filing.
Prepare memorandums outlining and explaining administrative procedures and policies to staff and monitors compliance.
If needed, provides assistance and/or coverage at other sister sites within the company portfolio.
Performs other duties as may be assigned to facilitate effective site operations.
Ability to take initiative and be self-motivated.
Excellent customer service skills a must.
Bilingual (English/Spanish)
Experience with affordable housing a plus.
Education and Experience
High School Diploma or GED
Minimum of 3 years business experience providing clerical and administrative support.
Knowledge of Onesite
Proficiencient with Microsoft Word, PowerPoint, and Excel.
Compensation and Benefits:
Peabody Properties offers competitive pay along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify.
Systems Support Analyst
Boston, MA Job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description:
The System Support Analyst will focus on end-user support for TCB s portfolio of Business Information Systems (BIS). This individual will manage the team s support ticket queue and will ensure that correct escalation paths are followed in troubleshooting and resolution of our issues.
Essential Functions:
Provide first-line support for Microsoft Dynamics Applications, Sharepoint and other applications as needed
Provide first-line support for Yardi for our internal Accounting and Development partners with regards to General Ledger, Accounts Payable, Debt Manager, Construction Manager and other modules as needed
Collaborate with BIS team members, including our developers, to troubleshoot and resolve technical issues related to these applications
Assist Users with system navigation, functionality and best practices
Conduct user training sessions and create training materials. Collaborate with Business Analysts to learn new functionality being implemented for releases in order to support user questions and issues
Collaborate with BIS and other departments to identify and implement system improvements
Document support activities and solutions in the internal knowledge base and applicable user guides
Review Yardi Release Notes in advance to prepare departments for enhancements, preparing trainings and otherwise communicating updates to our partners
Use Azure DevOps to create/track Bugs and PBIs (Product Backlog Items) and develop queries
Participate in team Stand Ups, Sprint Planning and Retro sessions
Provide the BIS team with monthly and yearly support ticket statistics to help the team identify areas to target training or system development
Additional assignments as needed
Knowledge, Skills, and Abilities:
Self-directed, excellent organizational, analytical, writing, and interpersonal skills
Exceptional customer service skills
Experience supporting Yardi systems, General Ledger, Accounts Payable, Construction Manager and Debt Manager modules in particular, is a plus
Understanding of SharePoint, Microsoft Dynamics, Dropbox is helpful
Ability to adapt to new systems/software/programs and have a record of accomplishment of working with multiple business systems
Team player with a willingness to learn and grow professionally
Knowledge of accounting processes is helpful
Knowledge of the real estate industry is helpful
Strong troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Education & Experience:
Bachelor s degree, or equivalent experience in Information Technology, Computer Science, Accounting or a related field
Accounting background/understanding of General Accounting principles
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.
Assistant Community Manager
Boston, MA Job
Assistant
Community
Manager
About
The
Community
Builders
Inc
Join
a
growing
organization
that
is
strengthening
neighborhoods
across
the
nation
The
Community
Builders
Inc
TCB
is
one
of
Americas
leading
nonprofit
real
estate
developers
and
owners
Our
mission
is
to
build
and
sustain
strong
communities
where people of all incomes can achieve their full potential Position Description Under the direction of the Community Manager the Assistant Community Manager is responsible for leasing compliance maximizing rental income and customer service This job involves heavy emphasis on operations administration and meeting compliance objectives resident retention and providing a quality living experience for the residents Certification in COS and LIHTC strongly preferred Essential Functions Assists with daily site operations keeping open communication with the Community Manager Resident Specialist Community Life and Service Maintenance staff regarding issues Monitors directs and tracks performance of leasing retention and re certifications to meet a 97 physical occupancy goal Anticipates vacancies and is proactive in attracting new tenants Prepares re certifications leasing applications verifications occupancy agreements and reports Screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements Keeps informed of market conditions and update competitive market analysis quarterly Enters and codes invoices posts rents makes deposits and maintains accurate resident ledgers Monitors rent balances collects rents and sends out late or quit notices as required Participates in all aspects of managing a property include business goals budgeting risk management physical assets maintenance compliance reporting and personnel management Oversees office functions including office hours filing computer systems reports etc Inspects property picks up litter and reports issues to Service Maintenance ManagerHandles resident issues and concerns partnering with Community Manager as needed Inspects market ready units for acceptance to lease and for resident move in Assists n recruitment training supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process Performs other duties are required Education & Experience College degree or 3 years in a progressive career path in Residential Property Management Hotel Hospitality or Retail Management required2 years of experience in Property Management Hotel Hospitality or Retail required Industry designations COS LIHTC ARM etc preferred Knowledge of all regulatory programs polices and Federal Housing Laws and Guidelines required Strong Microsoft Word Excel Outlook and Yardi or other industry software experience required Proven Excellent Customer Service skills required Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramThe Community Builders is an equal opportunity employer
Maintenance Supervisor (Service Manager)
Plainville, MA Job
Peabody Properties seeks an experienced Maintenance Supervisor (Service Manager) to join it's property management team at an apartment community in Jamaica Plain, MA.
TheSupervisor role requires effective and careful evaluation in response to a broad range of maintenance needs to assist and optimize the efficient operation of this community.The right candidate will be someone who is honest, self-directed, organized, able to multi-task, and who works well with people, both co-workers and residents.
Responsibilities include, but are not limited to, the following:
Electrical
Plumbing
HVAC
Appliance Repair
Locks & Keys
Basic Carpentry
Painting and Drywall Repair
Janitorial, Grounds and Snow Removal
Requirements of the Position:
Ability to communicate effectively, both written and verbal;
Ability to take initiative and be a self-starter;
Excellent customer service skills a must.
Prior experience in the facilities maintenance field;
On-call coverage for emergencies after hours, weekends and holidays;
Skilled in routine apartment maintenance, as well as handling administrative tasks and paperwork related to vendors/contractors;
Ability to respond and remedy maintenance issues in a timely manner.
Bilingual (English/Spanish) a plus
Education and Experience
Requires High School Diploma or GED, as well as a valid driver's license.
Prior experience in the facilities maintenance field with a minimum of 5 year's related job and supervisory experience with basic carpentry, electrical, plumbing and overseeing capital improvement projects.
Compensation and Benefits:
Peabody Properties, Inc. offers competitive pay along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k),STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify
Accountant
Braintree Town, MA Job
Peabody Properties is seeking an experienced Accountant to join its Finance and Accounting team in Braintree, MA.
The Accountant is responsible for the accurate and timely processing of all accounting and reporting aspects of a portfolio of properties. Duties also include preparation of monthly, quarterly, and annual financial reports, including completion and maintenance of partnership general ledgers, financial statements, audit reports and assistance in the establishment of annual fiscal budgets for each property in their portfolio.
Requirements of the Position:
Familiarity with standard concepts within the real estate and subsidized housing fields preferred.
Strong analytical and technical skills
Solid telephone skills
Excellent Customer Service and Professionalism
Good organizational and attention to detail skills
Ability to communicate effectively, both verbally and in writing
Ability to take initiative and be self-motivated
Ability to multi task
Education and Experience
BS Degree; Accounting or Finance related.
Related work experience of 3+ years
Knowledge of MS Office, Excel, & RealPage Onesite a plus.
Compensation and Benefits:
Peabody Properties offers a competitive pay ($80K commensurate with experience), along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify.
#LI-Onsite
Community Life Service Coordinator
Boston, MA Job
About
The
Community
Builders
TCB
Join
a
growing
organization
that
is
strengthening
neighborhoods
across
the
nation
The
Community
Builders
Inc
TCB
is
one
of
Americas
leading
nonprofit
real
estate
developers
and
owners
Our
mission
is
to
build
and
sustain
strong
communities
where
all
people
can
thrive
About Community Life Community Life CL is The Community Builders TCBs place based model that uses healthy and stable housing as a platform for connecting our residents to services community resources and opportunities so they can thrive By creating programs and building strategic partnerships with residents and local stakeholders CL helps create pathways to opportunities in early education economic mobility youth development community engagement voting registration healthy living and resident leadership Position DescriptionReporting to the Community Manager the Community Life Service Coordinator SC develops and coordinates support services for residents of Historic South End Apartments in Boston The SC will ensure resident and community success through close work with property management building and sustaining relationships with local and regional partners planning programs and other on site opportunities for residents and working one on one with residents to assist them in achieving their goals Community Life Service Coordinator role at TCB Work with local organizations to successfully implement community engagement initiatives including the annual CL QuestionnaireDevelop and monitor progress of the Community Success Plan a one year data informed strategic plan outlining site priorities strategies and activities to meet CL outcomes by 2025Track and report on progress as required by partners and funders to fulfill grant commitments Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities Conduct new welcome orientations for new residents Create consistent outreach and communication with residents including newsletters flyers telephone calls and door knocking Use of TCBs data collection and analysis systems CL Dynamics and Power BI to document services provided to residents and outcomes achieved Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments housekeeping and other lease violations Participate in ongoing professional development at least 12 hours per year that pertain to the SC position Recruit and lead volunteers and interns to assist on the site Other duties and responsibilities as requested Knowledge Skills and AbilitiesExperience working with families of diverse backgrounds and issues relating to financial mobility community engagement health and wellness and other social determinants of health Ability to understand and respect values attitudes and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning implementing and evaluating programs and services Capable of building and maintaining positive relationships with a wide variety of stakeholders including but not limited to residents senior staff volunteers interns and community partners Ability to collect track and understand data in order to assess programs and partnerships and inform strategies Operate in a timely manner with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners Excellent communication organization problem solving and writing skills Knowledge of federal state and local policies affecting housing is a plus Ability to work some weekends and evenings is required Bilingual Spanish speaker strongly preferred Education & ExperienceBachelors degree with a focus in social work human services public health or community development2 years of overall professional experience working with seniors and people with disabilities in housing or human services agencies required Proficiency with MS Excel PowerPoint Word Outlook and other computer programs Previous engagement communication and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred Experience working with partners and site team members to implement programs and initiatives Knowledge of Yardi Property Management databases Dynamics and Power BI is a plus Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramThe Community Builders is an equal opportunity employer
Lifeguard
Leominster, MA Job
No staffing supervision; however, has the authority in the immediate pool area to eject resident(s) and/or guest(s) from the pool area for improper use of pool facilities. This individual oversees residents and guests within pool area to assure a safe pool environment
Essential Functions of Position:
Skims pool water for particles/objects
Vacuums pool floor and walls
Performs chemical testing at specified intervals (usually a total of 3-4 times a day) and adds appropriate chemicals to maintain safe and sanitary water conditions
Maintains water level at appropriate level
Backwashes pool at designated periods or when filter pressure level is high
Assures proper use of health club areas and lavatory facilities (if applicable) and assures no unnecessary congregating of children or adults
Where necessary, maintains sign-in log for residents and guests
Keeps surrounding pool area clean of debris and safe from potential hazard
Writes an incident report any out of the ordinary incidents involving pool, residents or guests
Performs other duties as may be assigned by your supervisor or other Senior Staff to facilitate effective operations of the Company
Education and Experience:
Current certification as lifeguard from the American Red Cross Lifeguard Training, YMCA Lifeguard Training or a recognized source of training
Thorough knowledge and application of lifeguarding surveillance and rescue techniques
CPR certified
First aid certified
Ability to react calmly and effectively in emergency situations
Good verbal and written communications a must.
Compensation and Benefits:
Peabody Properties, Inc. offers competitive pay.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify
Leasing Specialist
Randolph, MA Job
About Waterton
Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.
Job Summary
As a Leasing Specialist, you will sell and renew residential apartment leases, tour the community, follow up with prospective residents, and prepare lease packages. Above all, you will have a strong drive to close the sale, exceed resident expectations by providing exceptional customer service, and build and/or maintain a true sense of community.
Your Impact and Job Responsibilities
Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully.
Provide exceptional customer service to current and prospective residents. Engage current residents through ongoing programs and events designed to increase satisfaction and minimize turnover.
Ensure leasing office, models, vacant units and common areas meet readiness standards.
Process all rental applications for approval and prepare lease packages, while ensuring resident and customer information is properly documented and protected.
Maintain detailed knowledge of local market and conditions, and assist in developing marketing plans that incorporate advertising, internet, outreach marketing and referrals to increase visibility of the community.
What You'll Bring- Desired Skills and Experience
Ability to work well with others in a team environment
Ability to multi-task and adapt in a fast-paced work environment
High school diploma or equivalent
A minimum of one-year of sales or customer service experience is a plus!
At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:
Competitive hourly compensation, leasing bonuses, and incentive program participation
Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
401K + match
Generous paid time off, volunteer time off, and paid holidays
Industry leading 12 weeks paid parental leave
A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
Commitment to job and career advancement
** Must be a full-time associate to be eligible for benefits **
Typical Base Pay Range: $19 - $21 per hour, plus bonus program participation
This pay range is base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate and the actual pay may vary depending on related work experience, certifications, education, and other job related factors.
Waterton welcomes all.
Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.
Data Scientist
Boston, MA Job
Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.
If you're interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.
Position Summary
As a Data Scientist, you will be responsible for leveraging data to extract actionable insights that optimize investment strategies, improve operational efficiency, and enhance resident experience. You will collaborate with various departments, including research, acquisitions, portfolio management, property operations, and marketing, to identify key business challenges and develop data-driven solutions.
Responsibilities include, but are not limited to:
Develop and implement statistical models, machine learning algorithms, and generative AI solutions to analyze large datasets related to market trends, property performance, resident behavior, and financial data.
Identify and collect relevant data from internal and external sources, ensuring data quality and integrity.
Conduct exploratory data analysis (EDA) to uncover patterns, trends, and anomalies.
Create visualizations and reports to communicate findings and recommendations to stakeholders in a clear and concise manner.
Explore and evaluate the potential of generative AI solutions for tasks such as market forecasting, property valuation, and content creation.
Collaborate with cross-functional teams to translate data insights into actionable strategies.
Stay up to date with the latest advancements in data science, including generative AI and large language models, and real estate analytics.
Contribute to the development of our data science infrastructure and best practices.
Research and evaluate new data sources and technologies to improve our analytical capabilities.
Proactively identify opportunities to leverage data science and generative AI to improve business outcomes.
Consistently demonstrate use of tact and discretion.
Knowledge/Experience:
Minimum 3-5 years or more years of experience as a Data Scientist, preferably in the real estate or related industry.
An understanding of U.S. economic, demographic, and real estate data and working knowledge of related public/private data providers is a plus.
An understanding of U.S. real estate metrics and financial modeling is a plus.
Strong statistics background, including optimization techniques, hypothesis testing, multivariate linear regression, and related methods to isolate root causes and causal relationships.
Proï ciency in statistical data analysis and visualization using Python, R, or similar tools.
Experience using Power BI or other similar data visualization platforms.
Experience with cloud computing platforms (e.g., Azure, AWS, GCP) is a plus.
Experience with generative AI models, frameworks, and prompt engineering is a plus.
Demonstrated success in translating business needs into data analytics concepts and vice versa.
Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Passion for real estate and data-driven decision making.
Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving.
Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal, and written communications.
Ability to communicate with and manage up to senior management.
Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic.
Proficiency and willingness to adopt new systems and processes.
Demonstrate emotional intelligence in high pressure and sensitive situations.
Demonstrated ability to make independent decisions and apply critical thinking on business matters when appropriate.
Tenacity, patience, and perseverance to work with business deals from beginning to end of process.
Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities.
Maintain confidentiality of sensitive information and communications of information.
Develop productive working relationships with all team members including JV partners, property managers, project managers and third parties.
Demonstrated high level of ethics and integrity with a straightforward and honest approach.
Technical/Educational Requirements:
Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, Economics, or a related field.
Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud-based programs).
Proficiency with computers, keyboards, monitors and telephone headsets.
Proficiency in Microsoft Suite of Products (e.g., Word, Outlook, Excel, Teams, Power Point).
AVP, Credit Manager
Boston, MA Job
Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.
If you're interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.
Position Summary
Under the direction of the SVP, Head of Special Asset Management and Subordinate Debt, the AVP, Credit Manager will be responsible for managing the oversight of Berkshire's K-Program portfolios and subordinate debt investments, as well as defaulted and non-performing loans in the portfolios. The role requires proactive asset management and the timely resolution of distressed assets in the portfolios to maximize the recovery on investments.
Responsibilities include, but are not limited to:
Monitor the performance and trends of all K-Program and subordinate debt investments within Berkshire's debt funds, ensuring comprehensive detail and data has been provided from Servicer and Borrower.
Compare current and trailing performance to prior period reporting and to underwriting
Identify areas of underperformance and analyze negative trends
Review source data for outliers
Ongoing engagement with servicer/asset manager to ensure a proactive view of loan performance, early identification of issues, and timely resolutions
Track all changes in business plan, progression of business plan execution, insurance losses, and delinquencies
Review all annual asset inspection reports for trends
Complete quarterly and annual reporting, including compiling and analyzing quarterly business plan execution updates, loan performance, and loan modifications
Lead loan modifications to mitigate loan default risk
Work with Berkshire credit managers to provide exposures for market, sponsor, product subtype, pending maturities
Provide sensitivities as needed to stress loan and portfolio outcomes
Actively participate in due diligence of new investment opportunities
Provide watchlist summaries, prepare investment analysis, and lead the troubled loan workouts
Structure workout plans tailored to each investment's circumstance
Engage in negotiations with Borrowers, legal representatives, servicers, and other parties involved in the loan workout process to propose feasible solutions such as loan modification, forbearance, debt restructuring, or foreclosure
Perform comprehensive analysis of property cash flow, submarkets, collateral condition, sponsor financials, and valuation to determine possible alternatives for default resolution
Review property level financial statements, borrower financial condition, and inspection results
Engage with outside counsel, special servicers, receivers, and investment partners as necessary to ensure clear communication, direction, and feedback as appropriate
Engage with internal stakeholders and provide comprehensive updates on status and performance
Provide downside scenarios to include breakeven occupancy, breakeven cap rate, potential refinance shortfalls, and sponsor equity
Consistently demonstrate use of tact and discretion
Knowledge/Experience:
A seasoned real estate professional with comprehensive knowledge of the residential sector 7+ years of experience preferred.
Special Servicing, Loan Restructuring/Workout and Distressed Loan experience
Experience working with GSE multifamily lending programs and securitized products
Savvy and experienced underwriting and structuring of multifamily debt and equity transactions, including in the distressed arena
Experience in both debt and equity transactions preferred
Experience with cash flow modeling and waterfall analysis
Knowledge of full capital structures
Demonstrated successful experience in people management and leadership
Excellent verbal and written communications skills
Ability to work independently, with limited support to deliver results
Ability to influence and persuade, using a variety of approaches appropriate for the situation and party being influenced
Excellent relationship building skills in working with internal and external partners
Ability to travel for site inspections
Technical/Educational Requirements:
Bachelor's Degree in a related field; MBA or related master's degree a plus
Excellent computer skills; proficiency with Microsoft suite of products, Investment analytical skills and advanced Excel modeling capabilities
Berkshire Residential offers an excellent benefits package, focusing on our employees' total health and wellness. We offer programs and incentives that promote physical, mental, financial, and behavioral wellbeing both within and beyond our workplace. Please visit our Careers page for full details - and to learn more about how we value our employees.
Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.
Asset Management Analyst
Boston, MA Job
About
The
Community
Builders
Inc
Join
a
growing
organization
that
is
strengthening
neighborhoods
across
the
nation
The
Community
Builders
Inc
TCB
is
one
of
Americas
leading
nonprofit
real
estate
developers
and
owners
Our
mission
is
to
build
and
sustain
strong
communities
where
people
of
all
incomes
can achieve their full potential Position Description TCBs Asset Management department is responsible for analysis and reporting on TCB real estate assets valued at approximately 15 billion This role represents TCBs long term interests with a variety of internal and external stakeholders by establishing clear goals problem solving and providing oversight to each of TCBs properties in accordance with the organizations strategic plan The Asset Management Analyst will support a team of stabilized asset managers by providing the review and analysis of project and portfolio performance and create strategies to ensure the long term success of TCBs affordable housing developments The Analyst will also assume direct responsibility for a regional portfolio and will be exposed to all aspects of a propertys life cycle This role is hybrid and reports to the Boston office 3 days per week Essential Functions Responsible for the review of monthly financial statements and variance reports annual budgets and annual audit review;Measuring and managing property performance against projections and annual budgets;Work with asset managers to develop and update proformas that project future cash flows of operating properties Responsible for monthly quarterly and annual reporting to outside stake holders as well as responding to investor and lender requests for information and preparation of investor specific reports;Reviewing and summarizing the key provisions of partnership agreements regulatory agreements and loan documents into TCBs data management system;Reviewing financial data imported for third party managed properties into TCBs data management system;Assisting in determining the achievement of breakeven operations;Reviewing and recommending approval for replacement reserve requests and cash flow distributions;Performing market analyses;Forecasting and modeling project operations in order to identify performance deficiencies and opportunities for improvement;Help TCB develop systems and process to increase efficiency Assisting with the preparation of annual asset management plans;Analyzing and modeling investor exit terms from LIHTC deals with assistance from the Director of Asset Management;Maintaining the integrity and quality of data in the property database;Monitoring and resolving property tax issues;Interacting with internal staff from all departments and at all levels of management and external parties including investors lenders regulators auditors etc to achieve property goals Knowledge Skills and Abilities Excellent verbal and written communication skills Proficient with Microsoft Office Power Bi a plus Familiarity with real estate the LIHTC program and other affordable housing programs Understanding of partnership agreements loan documents and regulatory agreements Ability to interpret and analyze the business terms included in legal documents and financial projections Strong financial and analytical and spreadsheet skills Ability to work collaboratively across TCB departments to achieve corporate and property level goals Ability to communicate effectively and establish strong relationships with TCB external stakeholders including lenders investors and housing authorities Strong organizational and time management skills Ability to demonstrate flexibility in dealing with difficult property level issues or organizational change Ability to work in a fast paced work environment while managing conflicting priorities Education & Experience Bachelors degree required; focus in real estate finance or urban planning strongly preferred 2 years of real estate or related financial experience; graduate degree in real estate finance or urban planning may substitute for work experience Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramThe Community Builders is an equal opportunity employer
Regional Wellness Nurse (8 hours/week)
Lowell, MA Job
Be part of a new initiative in expanding the wellness component of our Resident Services program in affordable housing communities in Lowell, MA and the surrounding areas serving older adults and work as a team.
This one day/week position is non-clinical and focuses on wellness education and connecting residents to supportive services and resources. MA licensed Registered Nurse or Licensed Practical Nurse required and some experience with community nursing, homecare, or related area preferred.
Qualifications of the Position
Current and active RN or LPN License.
2-3 years of experience in a community setting such as a senior supportive housing, community health center, public health nurse, managed care health plan case manager, or other related setting.
Experience working with seniors and persons with disabilities a plus.
Demonstrated working knowledge of area healthcare plans, supportive services and other community resources
Strong communication, organization, writing and computer skills
Bilingual English/Spanish
Compensation and Benefits:
Peabody Companies offers competitive pay.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify.
Service Maintenance Technician II
Holyoke, MA Job
About
The
Community
Builders
TCB
Join
a
growing
organization
that
is
strengthening
neighborhoods
across
the
nation
The
Community
Builders
Inc
TCB
is
one
of
Americas
leading
nonprofit
real
estate
developers
and
owners
Our
mission
is
to
build
and
sustain
strong
communities
where
all
people
can
thrive
Position Description Under the direction of the Service Maintenance Manager the Service Technician II is responsible for promptly responding to all service requests apartment turnover preparation and the preservation and maintenance of the property This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior exterior and the site grounds The Service Technician II is vital to the successful maintenance of the property through excellent customer service focus and a positive and productive relationship with other team members Responsibilities Diagnose and perform repairs for appliances carpentry hardware accessories masonry painting as well as basic electrical plumbing and HVACRespond and complete to all service requests and on call emergencies in a timely and professional manner as directed by the Community Manager or Service ManagerComplete or monitor vendor preventive maintenance task completion for building systems equipment and components Prepare and perform repairs to vacant apartments to be ready for new resident move ins Maintain grounds and common spaces through cleaning trash management landscaping and snow removal Prepare and make repairs for REACHQS inspections and audits Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPEAvailable for weekend work on call rotation and emergency service call duties Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech IKnowledge Skills and Abilities Ability to read write understand and communicate in English bilingual skills a plus Basic skills with computer and hand held devices Knowledge of Federal Fair Housing Laws & Guidelines a plus Knowledge of all hand and power tools cleaning supplies and Personal Protection Equipment PPEValid Drivers License and reliable transportation Strong attention to detail organizational time management and problem solving skills Superior customer service skills including the ability to manage difficult customers andor situations Physical Demands & Work Environment Occasionally ascendsdescends a ladder to service the lights and ceiling fans Frequently moves equipment weighing up to 50 pounds across sites Constantly works in outdoor weather conditions Education & Experience High School diploma or equivalent required Trade school or 3 years of progressive responsibility in property management or hospitality Minimum of 3 years of advanced hands on repair experience in two or more building trades REACHQS experience preferred Industry Trade certifications Degrees NAHMS CAMT OSHA HVAC ETC preferred Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramThe Community Builders is an equal opportunity employer
Compliance Manager
Braintree Town, MA Job
Peabody Properties, Inc. is seeking an experienced Lease-Up Compliance Manager is responsible for the successful completion of affordable and/or mixed income community rent up, from initial marketing through completion of investor reporting and beyond as may be necessary.
The successful candidate is a road-warrior who thrives in a fast-paced, varied environment, with a keen eye towards goals and deliverables.
Functions of the Position:
Oversee lottery and pre-application process within city/state/federal rules and regulations
Communicate with prospects and applicants through email, phone, fax, and/or in person, and ensure waiting list is maintained as may be required by lenders, investors, state agencies or other interested parties
Complete application/initial certification interviews, process files for eligibility, and complete lease signings in accordance both with PPI policies and procedures and regulations of various applicable affordable housing programs
Coordinate unit inspections with housing authorities as needed
Complete various internal and external reporting aimed at monitoring success of the project, and immediately communicate any potential areas of concern to appropriate parties
Assists site staff in preparing for first year audits
Provide support for recertifications, audits, and reporting
Provide on-site coverage for emergencies/crisis/turnover of staff situations as needed.
Other duties as assigned
Education and Experience:
Prior experience with Low Income Housing Tax Credits, Section 8 or similar affordable housing programs
Prior experience with Lease-Up activities for an Affordable Property
Thorough comprehension of Fair Housing Laws
Proficient understanding of basic math concepts
Prior training experience preferred
Strong leadership, organizational, analytical, and problem-solving skills
Excellent verbal and written communication skills
Knowledge of RealPage products preferred
COS, CPO, SHCM or other comparable industry certification(s) a plus.
Travel Required
Ability to work weekends as needed.
Compensation and Benefits:
Peabody Properties offers competitive pay along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), Short-Term Disability, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify
Project Manager, IT
Boston, MA Job
Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.
If you're interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.
Position Summary
The Project Manager, IT will own, drive and support IT projects of various scope and complexity for Berkshire.
Responsibilities include, but are not limited to:
Project Management
Plans, directs and coordinates activities for information technology projects, ensuring goals and objectives are accomplished within prescribed timeframe and budget.
Manages several complex projects simultaneously.
Reviews project plan to ascertain schedule, cost, equipment and staffing requirements
Periodically reviews status of projects and makes adjustments as necessary
Confers with project personnel to provide technical advice and resolve problems
May coordinate project activities with other departments or customer
Analyzes and documents process flows to understand gaps and identify potential optimizations
Consistently demonstrate use of tact and discretion
Business Process Optimization
Reviews business processes across the organization
Captures business process and data flows in MS Visio or similar
Identifies opportunities for optimization and efficiency in business processes
Strategic Planning
Works with business areas to understand pain points and drive strategic initiatives
Works with strategic working groups to prioritize initiatives
Works with IT leadership to capture and communicate technology roadmap
Aligns technology roadmap with business OKRs
Knowledge/Experience:
Minimum Eight (8) or more years of Project Management experience
Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving
Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal, and written communications
Ability to communicate with and manage up to senior management
Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic
Proficiency and willingness to adopt new systems and processes
Demonstrate emotional intelligence in high pressure and sensitive situations
Demonstrated ability to make independent decisions and apply critical thinking on business matters when appropriate
Tenacity, patience, and perseverance to work with business deals from beginning to end of process
Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities
Maintain confidentiality of sensitive information and communications of information
Develop productive working relationships with all team members including JV partners, property managers, project managers and third parties
Demonstrated high level of ethics and integrity with a straightforward and honest approach
Consistently demonstrate use of tact and discretion
Technical/Educational Requirements:
B.S./B.A. degree
Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud-based programs)
Proficiency with computers, keyboards, monitors and telephone headsets
Proficiency in Microsoft Suite of Products (e.g., Word, Outlook, Excel, Visio, Teams, Power Point)
Berkshire Residential offers an excellent benefits package, focusing on our employees' total health and wellness. We offer programs and incentives that promote physical, mental, financial, and behavioral wellbeing both within and beyond our workplace. Please visit our Careers page for full details - and to learn more about how we value our employees.
Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.
Roving Certification Specialist
Braintree Town, MA Job
Peabody Properties seeks an experienced Roving Certification Specialist for the properties within Peabody Properties portfolio.
The Roving Certification Specialist will rotate within a regional portfolio working with site level staff providing additional support with processing move-in and annual recertifications for properties in need as a result of new business or due to staff vacations, leaves or vacancies.
The Roving Certification Specialist is responsible for the recertification and move in process at the property and is required to know about all aspects of move-ins, recertifications, program compliance, and resident relations. Responsibilities include but are not limited to processing and collecting resident information including 3rd party verification, determining eligibility for continued occupancy, processing interim certifications as needed, ensuring proper calculation of income, assets and rent levels. LIHTC and Project-Based Section 8 experience needed. COS certification a plus. Bilingual English/Spanish a plus.
Requirements of the Position:
3+ years' experience in property management
Knowledge of: Affordable Housing, LIHTC, Federal, State and Local Housing regulations
Demonstrated ability to complete recertification accurately and within an established time frame
Excellent customer service skills required
Good organizational skills
Proficient understanding of basic math concepts
Solid computer skills
Ability to communicate effectively, both verbally and in writing
Ability to take initiative and be self-motivated
Experience in One Site
If needed, provides assistance and/or coverage at other sister sites within the company portfolio.
Performs other duties as may be assigned by your Supervisor/Regional Manager or other Senior Staff to facilitate effective site operations.
Ability to take initiative and be self-motivated.
Excellent customer service skills a must.
Travel Required
Education and Experience
Requires High School Diploma or GED with a minimum of 3 years related property management hands-on experience managing the recertification process.
Also, knowledge of Onesite, including proficiency with Microsoft Word, PowerPoint, and Excel.
Low-Income Housing Tax Credit (LIHTC) and HUD/Section 8 experience required
Compensation and Benefits:
Peabody Properties offers competitive pay along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify.
Special Projects Manager
Boston, MA Job
About
The
Community
Builders
TCB
Join
a
growing
organization
that
is
strengthening
neighborhoods
across
the
nation
The
Community
Builders
Inc
TCB
is
one
of
Americas
leading
nonprofit
real
estate
developers
and
owners
Our
mission
is
to
build
and
sustain
strong
communities
where
all
people
can
thrive
Position Overview Under general supervision responsible for tracking portfolio operations and assisting with property work out and turn arounds Under the direction of The Director of Management Strategy works closely with the Regional Directors of Operations staff to develop and implement turn around strategies at properties Role is hybrid and will include travel around the TCB portfolio The goal of the position will be to work with regional and site staff to turn around properties so that they can begin to meet operational goals ie 96 98 occupancy 98 collections zero late certifications etc Responsibilities Provides critical input to property and regional leaders for development of operational turn around strategies Collaborate with internal staff from all departments and at all levels of management to achieve property goals Provides critical diagnostic input to property and regional leaders for development of operational inefficiencies Transition & Operations Management Works with watchlist properties to turn around operations and to meet performance goals and metrics Assists properties in maximizing revenue in addition to providing training for future rent increases Assists with property transitions from real estate development to operations to close gaps Collaborate with staff from all departments to collate data needed for the property assessment and turn around Assists in monthly watchlist and statement of operations reviews Assists with property operational assessments Creates content for and assists with TCBU and OEG Training as needed Training with staff to create long term sustainability of operations post work out Other duties as assigned Benefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramThe Community Builders is an equal opportunity employer
Service Maintenance Manager
Boston, MA Job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description:
Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents.
Essential Functions:
Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.
Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.
Manage preparation and make repairs for REAC/HQS inspections and audits.
Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.
Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.
Available for weekend work, on-call rotation and emergency service call duties.
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to remain in a stationary position 50 percent of the time.
Commutable radius to property
Must be able to ascend/descend a ladder
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.
Knowledge, Skills and Abilities:
Leadership skills and understanding of effective management of personal development and career paths for all employees desired
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Excellent Customer Service skills required
Bilingual a plus
Education & Experience:
High School diploma or equivalent required.
5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience
Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.
Knowledge of all hand and power tools, cleaning supplies, and protective equipment.
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.
Community Life Service Coordinator
Boston, MA Job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description:
Reporting to the Community Life Senior Manager, the Community Life Service Coordinator (SC) develops and coordinates support services for residents living in 225 Centre/ 250 Centre Street. The SC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals.
Community Life Service Coordinator role at TCB
Build relationships with residents to better understand their aspirations and goals, and connect them with local resources and opportunities
Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease violations
Ensure participation in the site-based team meetings at least twice a month.
Work with local organizations to successfully implement community engagement initiatives, including the CL Questionnaire
Develop and monitor progress of the Community Success Plan, a one-year, data-informed strategic plan outlining site priorities, strategies, and activities to meet CL outcomes
Track and report on progress as required by partners and funders to fulfill grant commitments
Conduct new welcome orientations for new residents
Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door-knocking
Use of TCB's data collection and analysis systems, CL Dynamics and Power BI, to document services provided to residents and outcomes achieved
Participate in ongoing professional development, at least 12 hours per year that pertain to the SC position
Recruit and lead volunteers and interns to assist on the site
Other duties and responsibilities as requested
Knowledge, Skills and Abilities:
Experience working with families of diverse backgrounds, and issues relating to financial mobility, community engagement, health and wellness and other social determinants of health
Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners
Ability to collect, track and understand data to assess programs and partnerships and inform strategies
Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners
Excellent communication, organization, problem-solving and writing skills
Knowledge of federal, state and local policies affecting housing is a plus.
Ability to work some weekends and evenings is required
Education & Experience:
Bachelor s degree with a focus in social work, human services, public health, or community development
At least 2+ years of overall professional experience working with families and people with disabilities in housing or human services agencies required
Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs
Previous engagement, communication and collaboration with people of diverse socioeconomic and cultural backgrounds preferred
Experience working with partners and site team members to implement programs and initiatives
Knowledge of Yardi, Property Management databases, Dynamics and Power BI is a plus.
Bilingual in Spanish is a plus
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.
Resident Occupancy Specialist
Lawrence, MA Job
, Inc.
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.
Position Description:
The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred.
Essential Functions:
Answer or return all calls promptly and with the highest level of customer service.
Schedule appointments and conduct in-person visits as needed.
Listen to resident requests, concerns and comments, refer them as appropriate.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre-qualify prospects in accordance with the company procedures and housing requirements
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Manage rental payment process.
Prepare recertification and lease renewals, and enter data into tracking system.
Other Responsibilities:
Contribute to cleanliness and curb appeal of the community on continuing basis.
Conduct market surveys and shop competitive communities.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Track and ensure timely delivery of resident notices.
Coordinate and maintain records for staff office, phones, parking and office keys.
Code and process invoices and research discrepancies as needed.
Knowledge, Skills and Abilities:
Excellent Customer Service, verbal and written communication (English language) skills
Ability to type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Proficiency with Microsoft Office including Word, Excel and MS Outlook
Education & Experience:
High school graduate or GED equivalent
Customer service experience in Property/Hotel/Retail, Sales 1+ year
Experience and proficiency of Microsoft Office
Industry software such as Yardi a plus
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.