Work director job description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Director, Future of Work - USA Remote to join our team in Raleigh, North Carolina (US-NC), United States (US).
Our Workforce Readiness Consulting Practice


Our Consulting organization has a proven track record of delivering high-impact business results for clients. As "the people people", the Workforce Readiness Consulting Practice focuses on the people side of business, improving outcomes and driving ROI through our clients' most challenging talent initiatives. Our consultants work across industries, bringing expertise in Organizational Change Management, Organizational Effectiveness, Organizational Development, Talent Strategy, Learning & New Skilling and Workforce Transformation.

If you enjoy preparing people for sustainable change, helping others embrace a new culture, solving complex problems, and building client strategies, this role is for you!


Core Values / Key Cultural Aspects of NTT DATA Workforce Readiness Consulting Practice:



Learning, coaching, and continuous improvement - curious consultants are successful consultants Creativity and thoughtful analysis - the combination creates better solutions Authenticity and an assumption of positive intent - we succeed together Diversity of all kinds - it drives innovation and a better world for all



The role



NTT DATA is seeking a dynamic Workforce Readiness / Talent Strategy & Workforce Transformation Senior Leader for our Future of Work service that will delight our clients and help build a successful Workforce Readiness Consulting Practice. As a Senior Leader in this practice, you can be located anythere in the United States and your typical day will include both client and internal practice contributions:


Client contributions:


Be an expert, senior advisor to global clients in the areas of future workforce, talent strategy and workforce transformation. Develop, lead and execute comprehensive and customized Workforce Readiness solutions to help our clients put in place future-focused talent strategies and transform their workforce. Apply leading practice methodologies across key areas of consulting focus including talent strategy, leadership development, culture transformation, operating model design and new skilling. Design and lead client innovation sessions and point-of-view discussions focused on topics including future of work, talent strategy & workforce transformation and HR transformation. Drive sales through client relationship development and market development activities. Drive faster adoption, increased utilization, and greater proficiency of affected employees to increase benefit realization, value creation, ROI, and achieve the desired business results and outcomes for clients. Identify new and innovative ways to solve complex talent and workforce related issues.


Internal practice contributions:


Coach, manage, and mentor consulting resources at various levels to high-performance / high results. Lead business development in the form of solution design, client proposals, budget forecasting and management, engagement planning and resourcing. Build internal network and partnerships for business expansion opportunities and career growth. Engage in hiring process including evaluating potential candidates and interviewing. Research and build out new consulting capabilities for clients across the Future of Work service. Act as a thought leader building a combination of regular marketing materials, publications, conference collateral.



Qualifications



You have a bachelor's degree in business, HR, organizational development, I/O psychology, communications, or equivalent combination of related education, training, and experience. You have 8+ years recent Big 4 and/or boutique consulting firm experience where you contributed to growing a practice through industry presence and drove the development of collateral/assets, as well as built and managed client and executive relationships. You have 3+ years' experience driving new business by owning and defining offerings & leading go-to-market programs. You developed and presented custom solutions and pricing estimates, which required you to identify market priorities & partnered with sales & client teams. You have 8+ years' experience leading successful complex talent strategy, culture design and workforce transformation; learning and new-skilling design, development, and OCM strategy and execution programs. You have been responsible for managing delivery of work totaling $4M+ in revenue/project budget with 100% deal margin achieved. You have 5+ years' experience building, leading, coaching, and managing a matrixed and cross-functional team of up to 20 members. You have the ability to travel 50% or more of the time as COVID 19 restrictions are lifted.



Preferrred Skills



You have impressive communication skills. You have the ability to skillfully craft executive summaries and detailed information and reports for leadership. You are a team player who leads by example and is a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success #BCONSULT #LI-CDTS
About NTT DATA Services


NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



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Consulting, Manager, Change Management, Business Development, Technology, Management, Sales

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Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

Ideal candidate will possess:

7-10 years of experience in benefits administration, including experience leading people
A passion for both the tactical and strategic components of this role
Restaurant/hospitality industry experience and a strong customer service orientation

A strong customer service orientation
Financial planning and benefits administration/technology acumen
A compassionate and caring approach
Strong communication skills with internal and external stakeholders at all levels
UKG and Workers Compensation experience preferred

The Director of Benefits and Workers' Compensation is responsible for the planning, design, administration and governance of all fully insured and company-funded employee group and voluntary insurance and workers' compensation plans and programs, ensuring full alignment with business strategy and our Culture of Caring. In strong partnership with Human Resources, Risk Management, Legal, Executive and Operations leaders and teams and in a dynamic, entrepreneurial, matrixed, fast-paced environment, they ensure optimal program and service delivery and compliance with applicable laws and regulations

Essential Functions

Provide strategic leadership and hands-on support for the planning, design, administration and governance of all fully insured and company-funded employee group and voluntary insurance and workers' compensation plans and programs, ensuring full alignment with business strategy, insurance committee decisions and our Culture of Caring
Enforce on-going compliance with applicable local, state and federal insurance benefits and workers' compensation laws, regulations, financial reporting requirements, information/data security and governance practices in all geographic markets, including without limitation by example: OSHA, 1095-C, 1094 and 5500 filings, ERISA, ACA, COBRA, FMLA, ADA, HIPAA, PICOR and Section 125
Together with the Benefits and Workers' Compensation teams, advise and guide leaders and employees as the internal subject matter experts on all insurance benefits and workers' compensation matters, including eligibility, coverage and claims procedures
Develop key performance metrics for designated insurance benefits and workers' compensation processes; measures and analyzes the effectiveness of programs and process delivery
Develop and manage annual and ad hoc budgets and financial plans to secure funding for insurance benefits (including without limitation, self-insured plans) and workers' compensation compliance and workplace safety/cost-containment programs
Accurately forecast and manage program expenses and payroll deductions, payments and entries
Partner with Payroll, Finance and HR Systems and Compliance teams to develop and implement program auditing processes (both financial and operational) and to ensure on-going compliance with internal and external audit requirements (including but not limited to loss retention and lag reporting)
Investigate and identify appropriate and cost-effective outsourcing opportunities and manage related implementations; evaluate and manage relationships with and performance of plan administrators, legal counsel, consultants, investigators, advisors and other service providers, including regular feedback and collaboration to create, implement, and manage continuous process improvement
Work closely with Benefits, Workers' Compensation, HR Systems and Compliance and IT teams to ensure that current and proposed insurance benefits and workers' compensation plans' design, eligibility, enrollment, communications and resource requirements can be managed by and successfully delivered from existing and/or future technology systems and processes
Supervise, assist, set overall expectations and manage all aspects of the performance and development of Benefits and Workers' Compensation teams to ensure results while encouraging and supporting professional growth
Support and oversee Benefits team's responsibilities to:
Strategically manage multi-state employee group and voluntary insurance programs (including but not limited to medical, long-term disability, life, and other insurance programs); structure and oversee execution of related processes related to new hires, life events, retirement, employment terminations, etc. (including employer and employee contributions, group and claim bank accounts, health savings bank contributions, payroll processes, large loss and stop loss claims)
Establish, audit and enforce compliance with internal, legal and regulatory privacy and confidentiality obligations and protocols
Partner with third-party insurance broker to conduct market research and analysis of employee benefit plans/programs and market trends; negotiate new and renewal rates, services, administration and coverage with carriers and state programs; provide strategic oversight, make recommendations to enhance/maintain internal equity and external competitiveness; and recommend insurance benefits design modeling and financial recommendations integral to the annual benefit plans renewal process; on-going oversight and administration of carrier funding agreements (including but not limited to rebates and cost containment agreements)
Partner with the Insurance Committee and Executive, Operations and Human Resources leaders to develop insurance benefits strategies, policies, programs and policies that are competitive, innovatively designed, balanced, uniformly applied, cost efficient and achieve strategic business objectives
Design, draft and update plans, plan documents, summary plan descriptions, wrap documents as well as other administrative and policy manuals to improve information management, insurance benefits reporting, and program compliance
Manage all aspects of the annual Open Enrollment process, including employee communications, benefits administration and payroll systems and post enrollment follow-ups, including ongoing updates provided to HR and Executive leaders and the Insurance Committee
Lead collaboration with Human Resources, Risk Management and other corporate functions to develop and deliver compelling employee communications and training resources
Audit benefit plan rebate programs
Support and oversee Workers' Compensation team's responsibilities to:
Establish and oversee company protocols for managing fully compliant multi-state workers' compensation programs, securing programs and systems to maintain optimal administration
Maintain current log of work-related injuries and illnesses, and review and interpret employee accident reports for proper inclusion on OSHA 300 log and electronic reporting
Coordinate with workers' compensation carriers, administrators and attorneys (including selection and performance appraisal of legal teams) to provide optimal litigation defense
Advise and approve the litigation and financial authority as needed for workers' compensation claim and insurance purposes
Establish cost-containment and risk mitigation goals and programs to reduce costs and exposure to losses and the means to measure those initiatives through workplace safety and workers' compensation-related processes
Lead collaboration with Human Resources, Risk Management and other corporate functions to develop and deliver compelling employee communications and training resources
Audit workers' compensation medical discount programs
Build strong and effective relationships with stakeholders at all levels to share information, leverage resources and jointly design results-based solutions that balance business, employee and legal needs; motivate stakeholders to help implement and support change; develop strategies for responding to resistance to change
Effectively translate benchmarks and apply goals, strategies and existing policies and practices to individual situations; take a broad problem-solving view by identifying critical factors in a particular situation and considering the consequences and broader impact of alternate courses of action before recommending solutions
Periodically visit business units in all geographic markets to build in-person relationships, obtain and respond to employee feedback, conduct investigations, gauge employee engagement levels, coach management teams and provide employee relations support
Maintain availability to work a variety of days and times, including weekends and overnight travel (to conduct investigations, participate in employee feedback sessions, attend meetings and build relationships), as needed
Maintain proficiency and safely and effectively use and operate all necessary tools, equipment, software and platforms
Effectively communicate in order to perform and follow job requirements in written and spoken direction
Multitask calmly and effectively in a busy, stressful environment
Work in a confined, crowded space of variable light, noise and temperature levels
Move and lift files or office supplies weighing up to 10 pounds

Key Responsibilities and Duties

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and act as a team player
Other duties assigned as needed

INDHEADOFFICE