Top Work Director Skills

Below we've compiled a list of the most important skills for a Work Director. We ranked the top skills based on the percentage of Work Director resumes they appeared on. For example, 16.1% of Work Director resumes contained New Procedures as a skill. Let's find out what skills a Work Director actually needs in order to be successful in the workplace.

The six most common skills found on Work Director resumes in 2020. Read below to see the full list.

1. New Procedures

high Demand
Here's how New Procedures is used in Work Director jobs:
  • Planned, coordinated, and conducted weekly morning meetings to ensure the understanding of existing or new procedures.
  • Reviewed new procedures and processes and helped train team members and implement them effectively.
  • Developed training, and new procedures while coaching and preparing new staff members.
  • Assist in training while coaching and preparing new staff members with new procedures.
  • Implemented new procedures that streamlined processing of mortgage files.
  • Assisted employees in implementing new procedures.
  • Update current departmental procedures and or implement new procedures for process improvement.
  • Schedule and monitor group Mini-Huddles on specific reports for Q&A's, new procedures and work a rounds.

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2. Customer Service

high Demand
Here's how Customer Service is used in Work Director jobs:
  • Supported customer service representatives with the servicing of reverse mortgages by answering all varieties of loan questions and handling supervisor/escalation calls.
  • Received several recognition awards including: Outside Client Recognition Awards for Superior Customer Service.
  • Analyzed and resolved all issues, significantly enhancing customer service and overall business.
  • Monitored daily activity of customer service representatives to maintain daily/monthly service level goals.
  • Provided customer service to approximately 50 customers via telephone and e-mail daily.
  • Provided quality monitoring, coaching, and feedback to customer service representatives.
  • Greet visitors and provide assistance and direction with exceptional customer service.
  • Assisted Customer Service and Private Banking departments with any operational needs.
  • Gathered daily information required for monthly coaching of customer service representatives.
  • Provide service and resolution to customer service and escalation requests.
  • Monitored Customer Service Representatives and provided them assistance and training.
  • Research and resolve deficiencies for missing documents through extensive customer service
  • Provide account related customer service and troubleshooting
  • Service escalated calls: This is a call from the Customer Service Rep when a resolution has not been accepted.
  • Trained new hires on the business needs of customer service, retention, and collections.
  • Coach and lead the team in superior customer service through efficient and accurate information.
  • Maintain excellent customer service relationships with Wells Fargo sales partners and Team members.
  • Provided high level of customer service to callers through highly effective communication skills.
  • Provide the highest quality of care and customer service to each patient.
  • Field and answer questions from team members to ensure quality customer service.

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3. Daily Activities

high Demand
Here's how Daily Activities is used in Work Director jobs:
  • Ensured accurate and timely completion of work by planning, coordinating and monitoring daily activities then made adjustments accordingly.
  • Coordinated daily activities of team members, monitored work, and made adjustments as necessary.
  • Ensured work is completed on time and accurately by planning and monitoring daily activities.
  • Supervised and overseen the daily activities of operations inbound and outbound call unit.
  • Plan, coordinate, and monitor daily activities of work of team members.
  • Coordinate and monitor daily activities of a staff of 23 people.
  • Collaborated with leaders to oversee and manage a team of mortgage loan adjustor's and their daily activities.

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4. Foreclosure

high Demand
Here's how Foreclosure is used in Work Director jobs:
  • Coached and developed Foreclosure Liaisons to manage their pipeline and answer all communication until loan resolution was met.
  • Assisted with foreclosure accounts by providing options for retention and liquidation.
  • Managed bankruptcy and foreclosure document completion and submission processes.
  • Prepared Foreclosure referral report for direct supervisor.
  • Ensured foreclosures have clear and marketable title throughout the foreclosure process to eliminate the potential financial exposure to Wells Fargo.
  • Reviewed the foreclosure process in respective area and suggested improvements to the processes, procedures, and training support.
  • Coordinate, monitor and execute weekly attorney pipeline reports in Foreclosure between the Liaison and the Attorney Firm.
  • Utilized Daisy to hold Attorney Firms accountable to meet Foreclosure business unit goals.
  • Assist Second Level Review with auditing First Level Review's Foreclosure recommendations.
  • Assisted team in accepting constant changes present in the foreclosure realm.
  • Train four Foreclosure production teams on a weekly and/or monthly basis.
  • Processed and monitored daily foreclosure loans that are on hold.
  • Project Manager Special Loan Projects, bankruptcy and foreclosures.
  • Point of contact for Final Foreclosure Sale Reviews.
  • Requested system access and escalated issues for new team members Continuously reviewed and updated Foreclosure Process.
  • Analyzed and managed foreclosure timeline performance.
  • Oversee the production of foreclosure documents that include: verifications, judgment affidavits, and post judgment affidavits.
  • Developed effective partnerships with bankruptcy, foreclosure and repo as their point of contact for issuesand problem resolution.
  • Assisted homeowners with "workout" options for foreclosure prevention.

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5. Monthly Audits

high Demand
Here's how Monthly Audits is used in Work Director jobs:
  • Defend and utilize monthly audits with team members to ensure a 96% performance standard is maintained.
  • Conducted monthly audits of doors and alarm system.
  • Provided support and direction to staff as needed Work various reports, such as, invoice approvals and monthly audits.

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6. Subject Matter

high Demand
Here's how Subject Matter is used in Work Director jobs:
  • Act as a subject matter expert, assisting team with inquiries and escalated account issues.
  • Trained employees in the classroom and office environments in systems as a Subject Matter Expert.
  • Acted as the Subject Matter Expert for the specialists to assist them in issues resolution.
  • Acted as Subject Matter Expert for department on policies and procedures.
  • Acted as subject matter expert for File Management process.
  • Subject matter expert in department procedures and practices.

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7. Direct Supervision

high Demand
Here's how Direct Supervision is used in Work Director jobs:
  • Provided product knowledge, coaching and direct supervision to associates.

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8. Scheduling Issues

high Demand
Here's how Scheduling Issues is used in Work Director jobs:
  • Address scheduling issues, including absences and tardiness.
  • Resolved scheduling issues and represented unit at meetings.
  • Provided feedback and training to staff, addressing scheduling issues, giving input to department manager on staff performance.

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9. Process Improvement

high Demand
Here's how Process Improvement is used in Work Director jobs:
  • Implemented continuous process improvement efforts including evaluating existing processes and procedures to identify opportunities to facilitate process improvement.
  • Directed approval conversations and implementation plans for over 600 submitted process improvement ideas each year
  • Complete Rapid Process Improvement program which helped with process development and improvement.
  • Initiated process improvements for direct reports throughout a newly acquired department.
  • Recommended streamlined process improvements to better meet business goals.
  • Provide process improvements and enhancements to management for review.
  • Assisted with process improvement initiatives.
  • Initiated multiple process improvements through interaction with church staff, musicians, audio/video technicians, and technical equipment support.
  • Provided feedback to staff and upper management on daily practices, process improvement, procedures, and overall performance.
  • Support process improvement project that assessed roles, workload, and production rates.
  • Work with management team on process improvements and projects.
  • Worked with manager to identify process improvements and a timeline for implementation of the improvements.

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10. Special Projects

high Demand
Here's how Special Projects is used in Work Director jobs:
  • Worked with different implementation departments and business initiatives partners on special projects.
  • Coordinate with the Director of Development on special projects and events, accommodates and cooperates with all staff.
  • Account Review, Legal Research, Internal and External Document Preparation, Special Projects
  • Coordinated work schedules to ensure timely and effective completion on special projects.
  • Assisted with special projects and created reports for management's review.
  • Assist with reports and other special projects as needed.
  • Assisted Operations Manager on special projects /duties as assigned.
  • Worked on special projects as directed by manager.
  • Delegated assignments and special projects to team members.
  • Assisted with special projects for managers.
  • Team Lead on Special Projects.

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11. Level Agreements

high Demand
Here's how Level Agreements is used in Work Director jobs:
  • Prioritized work distribution based on established priorities monitoring turnaround times to ensure Service Level Agreements were met or exceeded.
  • Manage daily operation of department with high focus on productivity, service level agreements, risk avoidance, and overall quality.
  • Maintain data integrity and risk management by ensuring all work is completed in accordance with service level agreements.
  • Assigned out and prioritized daily work to ensure compliance standards and servicing level agreements were met.
  • Control daily work flow (including meeting daily Service Level Agreements and cash balances).
  • Monitor and follow up daily with liaison team members to meet daily service level agreements.
  • Prioritize work and manage time effectively to meet Service Level Agreements Assist with Performance Efficiency Measurements input and monitoring.
  • Analyzed and managed workflow to meet Service Level Agreements.

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12. Quality Standards

high Demand
Here's how Quality Standards is used in Work Director jobs:
  • Perform QA measures via call, email, and/or investigations auditing to ensure high quality standards are met.
  • Consulted with manager and team members to improve quality standards, communication, and work environment.
  • Audited team's work to ensure employee met quality standards.
  • Analyze entity documents and title property reports to ensure the quality standards of the investor and company are being met.
  • Contributed to the development and implementation of phone quality standards process improvement utilized to provide superior customer service to 24M clients.
  • Supported and communicated departmental and organizational quality standards, processes and procedures, and policies to peers and participants.

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13. FHA

high Demand
Here's how FHA is used in Work Director jobs:
  • Developed and delivered a variance generator to accompany the FHA EVARS website, which resulted in faster response times for variances.
  • Guided and assist team members to satisfy the outstanding Conventional/FHA and VA underwriting conditions based on specific file requirements.
  • Communicated to the team members any changes with FHA, Fannie Mae or Freddie Mac Loss Mitigation processing guidelines.
  • Created and maintain a tax estimation job aid for the entire FHA liquidations department.
  • Negotiated FHA Short Sales, Deed-in-Lieu processes and approvals for HUD Variances.
  • Team member most recognized by FHA and FHA credit counselors.
  • Certified in selling FHA, CALHFA, CRA lending, cross-collateralization lending, and Small Business Lending.
  • Experience in Conventional, FHA, VA, loans Mortgage underwriter with strength in risk management.

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14. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Work Director jobs:
  • Created complex reporting to capture all HAFA short sale files to ensure compliance and deadlines are met within program guidelines.
  • Performed research in response to customer inquiries and to ensure compliance with organizational standards for customer loyalty.
  • Monitored inbound and outbound calls to eliminate errors and ensure compliance and quality guidelines were met.
  • Conducted regular reviews on negotiator files to ensure compliance with Wells Fargo and Investor Guidelines.
  • Monitored the progression of foreclosed loans to ensure compliance with federal guidelines.
  • Work with supervisors and team leads to ensure compliance and adequate training.
  • Perform call monitoring evaluations of Team Members to ensure compliance regulations are within guidelines and quality standards are met.

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15. Business Units

average Demand
Here's how Business Units is used in Work Director jobs:
  • Conducted internal interviews to prospect for potential employees needed for advancements within business units
  • Assist management and other business units to increase production and quality of work.
  • Lead and manage interactions with business units and end users.
  • Provided reporting to the business units that we supported.
  • Provided ongoing training to multiple business units.
  • Communicated key service issues to multiple business units and facilitated the training and implementation of new service initiatives.

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16. External Customers

average Demand
Here's how External Customers is used in Work Director jobs:
  • Point of escalation for internal and external customers for Federal Housing Authority settlement issues.
  • Communicate professionally with external customers and vendors to facilitate the loan closings.
  • Served as main point of contact for internal and external customers during loan process.
  • Recognized for the ability to establish and maintain rapport with internal and external customers.
  • Assisted internal and external customers; reviewing files; researching issues.
  • Partner and cultivate relationships with internal/external customers to research and resolve escalated salability issues for all business lines.

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17. Bankruptcy

average Demand
Here's how Bankruptcy is used in Work Director jobs:
  • Directed the team through the bankruptcy identification and distribution process superseding data goal production deadlines.
  • Analyzed payment histories for bankruptcy attorneys and provided readable payment ledgers for them to provide in litigated or contested court proceedings.
  • Review and resolve difficult bankruptcy paperwork and approval issues.
  • Handle inbound/outbound calls and review bankruptcy documents for accuracy and maintain current accounting ledgers.
  • Audited bankruptcy files for application of payments current and delinquent post-petition status.
  • Analyzed quality of Bankruptcy work output, including performing quality audits.

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18. Underwriting Guidelines

average Demand
Here's how Underwriting Guidelines is used in Work Director jobs:
  • Evaluated documents against underwriting guidelines to reduce returned files.
  • Position required excellent knowledge of Wells Fargo loan origination system which is LIS and Underwriting guidelines.
  • Trained new employees on current procedures and policies, as well as underwriting guidelines.

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19. Staff Members

average Demand
Here's how Staff Members is used in Work Director jobs:
  • Trained new staff members and provided input to management on permanent and temporary staff members.
  • Conducted weekly meetings for 25+ staff members in order to plan and prepare events.
  • Provided monthly feedback and performance evaluations to staff members.
  • Assisted in supplying proper resources to staff members.
  • Implemented associate cross-training program to enhance career opportunities for staff members and increase productivity during employee absences.
  • Supervised Social Work Department by modeling high professional integrity and expectations for staff members.

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20. Phone Calls

average Demand
Here's how Phone Calls is used in Work Director jobs:
  • Schedule employee training, handle phone calls and help with other job functions within the department including processing paid loans.
  • Answered heavy volume of phone calls regarding registration and placement into the Pre-K classes.
  • Manage heavy phone calls and performs manager's tasks in his absence.
  • Research escalation issues from phone calls, incoming mail and PAC requests.
  • Answered telephone calls promptly and professionally assisting store bankers with inquiries.
  • Monitored employee telephone calls and provided feedback as well as disciplinary actions including terminations.

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21. Business Partners

average Demand
Here's how Business Partners is used in Work Director jobs:
  • Build relationships across business lines to effectively create business partnerships.
  • Interacted professionally with senior business partners.
  • Facilitated GEM logging training for Specialty Operations and business partners in a face to face setting, with additional virtual training.
  • Resolved employee relationship issues by closely collaborating with HR Business Partners, the employee, and the Ombudsman office.
  • Provide quality level of service to all business partners/customers through timely and thorough responses to any inquiries.
  • Worked with internal business partners (Business Online Banking managers) on project for the Prevention team.
  • Communicate verbal and written updates and issues with team members, business partners, and department leaders.
  • Collaborate and partner with wide Client Services and business partners outside of LOB on projects.
  • Build and maintain relationships with senior management and Wells Fargo business partners outside department.
  • Interact with colleagues and related business partners to ensure accountabilities.

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22. Daily Operations

average Demand
Here's how Daily Operations is used in Work Director jobs:
  • Developed process improvements to enhance efficiency and effectiveness of Call Center daily operations.
  • Assist manager with daily operations which includes development, analyses and implementation of staffing, training and recognition program.
  • Oversee the daily operations of Photo Retrieval.
  • Supervised of the daily operations of Vault.
  • Directed and supervised daily operations of a 4-star commanded organization including personnel, facilities, funding and equipment.
  • Provided direct supervision of a team of 5 military advisers in daily operations, including evaluations and discipline.

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23. SLA

average Demand
Here's how SLA is used in Work Director jobs:
  • Analyze, report and develop metrics to make sure SLA are met.
  • Review and discuss Legislative & Regulatory Change Alerts (LRAs) in collaboration with Operational Risk Consultant.
  • Managed daily workflow in adherence to procedures while meeting service level agreement (SLA) deadlines.
  • Performed analysis and translated business requirements to develop reporting solutions that yield relevant business information in a user-friendly format.
  • Translated system specifications requirements into practical systems designs for input handling, processing, and output preparation.
  • Lead operational initiatives (including quality management and machine translation post-editing) across offices and departments.

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24. New Processes

average Demand
Here's how New Processes is used in Work Director jobs:
  • Manage and lead small projects and testing of new processes* Schedule and coordinate meetings with team members to track monthly productivity.
  • Created and implemented new processes within the Freddie Mac Loss Mitigation Team including the Freddie Mac Streamline Modification Product.
  • Assist with new enhancement training and streamlining new processes for the department to manage time effectively.
  • Conduct side-by-sides and team meetings for individual and group needs or introduction of new processes.
  • Help develop and implement new processes and procedures for team members.
  • Work with production team and management on projects.Help develop and implement new processes and procedures for team members.

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25. QA

average Demand
Here's how QA is used in Work Director jobs:
  • Introduced new training concept of train-the-trainer program to decrease department QA error rate.
  • Performed in-depth QA on ACH setups for the entire team.
  • Facilitated QA calibrations with remote call centers to ensure outstanding customer service., and facilitated weekly staff meetings.
  • Analyze QA data to identify trends, compile and present audit results and recommendations to regional/operational leadership.
  • Conducted QA audits and facilitated calibration sessions in BI organization.
  • Championed and established a dedicated QA environment.

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26. Conference Calls

average Demand
Here's how Conference Calls is used in Work Director jobs:
  • Participate in weekly conference calls regarding various legal and compliance matters and report new regulations that impact department responsibilities.
  • Participate in daily conference calls with various department managers and provide feedback and site updates.
  • Listened in on conference calls and implemented all changes and training to my team.
  • Set up and attended monthly conference calls with attorney offices and Wells Fargo Management.
  • Scheduled conference calls and linked calling parties- Assisted clients with reservations and resolved scheduling conflicts- Lead conference calls
  • Participated in bi-weekly and monthly conference calls with Regulatory Offices to provide updated status on loan modifications.

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27. Company Policies

average Demand
Here's how Company Policies is used in Work Director jobs:
  • Reviewed and modifications job procedures ensuring work was in accordance with company policies.
  • Reviewed loans and confirmed all documents were in compliance within investor and company policies, procedures and guidelines were accurate.
  • Reviewed and remained current on company policies and procedures to accurately score calls and provide feedback when needed.
  • Provided on-going training to ensure compliance of company policies.
  • Administered company policies that directly affect subordinate employees, including conduct, performance and attendance management, disciplinary practices.
  • Experienced in promoting safety team concept; enacting safety initiatives and ensuring adherence to company policies and procedures.

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28. Loan Applications

average Demand
Here's how Loan Applications is used in Work Director jobs:
  • Analyzed uniform residential loan applications, credit reports, income documentation, asset documentation, appraisal reports and title reports.
  • Partner with underwriters to find alternative solutions while sustaining quality in loan applications.
  • Research and review mortgage loan applications for eligibility with regards to program guidelines, credit standards and financial criteria.
  • Received and Accept loan applications from Loan Officers to establish loan files and setup within the LPS system used.
  • Partner with Sales to improve quality of loan applications and relationships with Loan Document Specialists and Underwriters.
  • Achieved 99.8% on having an accurate and detailed eye on loan applications and financial documents for sellable loans.

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29. MSP

average Demand
Here's how MSP is used in Work Director jobs:
  • Perform file auditing tasks utilizing Loan Image Viewer, VendorScape, and Fidelity/MSP Databases.
  • Analyzed mortgage documents to determine loan requirements, plans and correct indexes using I-Vault and MSP systems.
  • Utilized the servicing system, LPS, and MSP made accurate and timely updates, including full manual setup of modifications.
  • Researched lost properties by utilizing MSP, public records, LPS desktop, supplier websites and reported findings to management Accomplishments.
  • Research MSP for denial codes and letters for reasons to postpone or proceed to sale based off the review outcome.
  • Monitor and post suspense funds as well as reversals in CCW/Apex/MSP

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30. Performance Reviews

low Demand
Here's how Performance Reviews is used in Work Director jobs:
  • Conducted monthly and quarterly one-on-one performance reviews for all employees under my supervision.
  • Coached, development and supervised team members, including made decisions relative to performance reviews, hires, discipline.
  • Attended all performance reviews with the agents monthly and annually to review their accomplishments,achievements and any areas needing improvement.
  • Formulated individual associate development plans, led weekly/monthly team meetings and furnished detailed guidance through monthly and yearly performance reviews.
  • Managed and monitored weekly volumes and individual team performance, delivered monthly/yearly performance reviews and conducted disciplinary conversations as needed.
  • Led professional development meetings, conducted performance reviews, resolved disputes, and enforced disciplinary action when warranted.

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31. Production Goals

low Demand
Here's how Production Goals is used in Work Director jobs:
  • Developed and implemented production goals, department guidelines, research procedures and jobs descriptions.
  • Exceeded monthly production goals for 18 months with 99% quality.
  • Developed, set, and communicated standards to achieve production goals.
  • Prioritized and distributed work to meet deadlines and production goals.
  • Manage a team to meet daily production goals.

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32. Equity

low Demand
Here's how Equity is used in Work Director jobs:
  • Home Equity Specialist Equity Direct- Management training/ Team leader worked with several management members to become a supervisor.
  • Acted as Point of Contact for Home Equity conversion of Client 512 ELOC Project and STEPS Project 2015 for Specialty Operations.
  • Disburse funds for Home Equity accounts by means of wire transfer, cashier check and direct deposits to checking/saving accounts.
  • Completed thorough risk assessment analysis for Home Equity requests while adhering to company and industry control and compliance standards.
  • Provide support to the Home Equity Loss Mitigation team within the Collections division.
  • Coordinated an assistance initiative to aid an understaffed neighboring department directly associated with home equity and personal loan collateral perfection.

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33. Lieu

low Demand
Here's how Lieu is used in Work Director jobs:
  • Developed new combined Deed in Lieu and Short Sale processes and procedures due to OCC mandated SPOC regulations.

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34. HUD

low Demand
Here's how HUD is used in Work Director jobs:
  • Review broker fee sheet and gather title company fees to prepare HUD settlement statement.
  • Performed 2nd level HUD reviews for closing.
  • Reviewed HUD-1 and indicate concerns to Underwriter.
  • Process and develop loan modifications, repayment plans, special forbearances, Hud PC and liquidation options on escalated levels.

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35. Government Regulations

low Demand
Here's how Government Regulations is used in Work Director jobs:
  • Develop, implement and enhance procedures and training materials to assure compliance within government regulations.
  • Guarantee all procedures are in compliance with government regulations and company policies.

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36. Performance Feedback

low Demand
Here's how Performance Feedback is used in Work Director jobs:
  • Demonstrate ability to lead, train, and provide performance feedback to staff and management.
  • Led trained and provided performance feedback to staff and management.
  • Manage, train and provide performance feedbacks to team members and managers.
  • Lead, train and provide performance feedback to staff and corresponding manager .provide excellent customer service to internal and external customers

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37. RAN

low Demand
Here's how RAN is used in Work Director jobs:
  • Negotiated contracts between service provider companies and managed care entities regarding daily rates of reimbursement; quality assurance and dispute resolution.
  • Work independently relying on bank operations knowledge, especially EAPD/IMAGE/POD process, systems and ability to effectively communicate with branch personnel.
  • Facilitated supportive services/counseling for client family members to address special concerns and ease the transition during relocation to shelters/safe homes.
  • Conducted credit investigations and analyzed formal income documentation of loan transactions including personal and business financial analysis and tax returns.
  • Motivate and led associates by example, effectively communicate individual, team and company objectives to optimize knowledge transfer.
  • Help organize conference with international organizations, scheduling, travel arrangement and translation.
  • Approved over dollar transactions while ensuring full compliance with agency requirement.
  • Processed all shareholder transactions for 450 international and domestic corporations.
  • Investigated and resolved Outgoing/Exceptions/Check Processing related transactions and adjustments.
  • Ensured customer transactions were encoded correctly and in balanced.
  • Executed periodic budgeting/modeling to project monthly transportation expenses.
  • Facilitate third party vendors for transportation and logistics.
  • Played a key role in the Y2K contingency planning process resulting in a smooth and error-free transition into the new millennium.
  • Promoted to Transport Operator after my first year of employment at First USA, which included a considerable pay raise.
  • Assisted with admissions, discharges and transfers; prepared chart notes and other documentation; and participated on interdisciplinary team.
  • Maintain open lines of communication between worker's compensation insurance carrier, nurse case managers, physicians, and attorneys.
  • Key player in firm-wide project defining roles and responsibilities of 350 positions ranging from entry level to Senior Managers.
  • Focused on quality assurance; increased my team's average quality scores by 85% in 1 quarter.
  • Reviewed representatives dispute cases and phone calls for quality assurance in customer service, compliance and regulation guidelines.
  • Assisted with planning and transfer of all assets, equipment, and supplies to new facility.

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38. Internal Customers

low Demand
Here's how Internal Customers is used in Work Director jobs:
  • Researched and resolved incoming calls/correspondence from external / internal customers.
  • Handle escalated items from homeowners, taxing authorities, and internal customers.
  • Assisted employees with attaining & surpassing goals and communicated with internal customers.

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39. SME

low Demand
Here's how SME is used in Work Director jobs:
  • Developed and monitored behavior plans/assessment meetings for adoptive parents with difficult placements.
  • Complete initial assessments and admission paperwork/screening for eligible participants.
  • Developed an assessment tool to compliment standardized assessments.
  • Worked as a SME(subject matter expert) with different government agencies like Hardest Hit Funds and Simultaneous Modifications.
  • Attend GCOR calls as SME for several liquidation portfolios.
  • Conducted credit assessments to determine potential borrower's ability to assume mortgage loan from established borrower initiating the process.

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40. Monthly Reports

low Demand
Here's how Monthly Reports is used in Work Director jobs:
  • Prepared monthly reports for presentation to management.
  • Completed daily/weekly/monthly reports to measure and forecast performance to manage risk within our team and affected teams within Wells Fargo.
  • Created written monthly reports to child protection workers, assisted with case management, and implemented case plans.
  • Assist management with ongoing projects and prepare monthly reports.
  • Analyze departmental processes to ensure of policies and procedures are compliant Assist management with ongoing projects and prepare monthly reports.

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41. Data Entry

low Demand
Here's how Data Entry is used in Work Director jobs:
  • Perform fast paced data entry when needed to completed business unit daily work.
  • Supervised work crew for dining room set up and break down.Assessed inventory and completed data entry of weekly stock orders.
  • Verified other data entry associates input; corrected as necessary and elevated problematic issues to leadership to avoid customer impact.
  • Document Specialist- Data entry of available documents into company based system for banks to complete refinance.
  • Managed production team of data entry operators/support staff responsible for completion of paper ticket entry.
  • Updated and prepared reports with data entry detail to identify areas of opportunity and achievement.

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42. Business Lines

low Demand
Here's how Business Lines is used in Work Director jobs:
  • Set meetings to communicate information to senior management over business lines trends and capacity.
  • Develop and maintain SharePoint site for Card Services and Servicing business lines.
  • Moved 3 business lines from Eagan, MN to Des Moines, IA and had them operational in two weeks.

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43. Ensure Deadlines

low Demand
Here's how Ensure Deadlines is used in Work Director jobs:
  • Distributed daily work to 8 team members to ensure deadlines and service level agreements were met.
  • Reviewed, prioritized and distributed daily work to ensure deadlines and goals were met.
  • Monitor daily workflow to ensure deadlines are met and problems are resolved in a timely and efficient manner.
  • Manage all aspects of Lockbox processing; ensure deadlines are met in a complete and timely manner.

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44. LPS

low Demand
Here's how LPS is used in Work Director jobs:
  • Analyzed and reviewed foreclosure complaints for accuracy and reported errors to attorneys using LPSD.
  • Worked on AITNO/Vesting requests, for all three clients- research for correct entity name and vesting information on Lisa and LPS.
  • Operated and maintained fast pace with accuracy while working on EMBTRUST, LPS, LISA, and Federated Search.
  • Accessed LPS for researching and process opening for escalated payoff requests.
  • Assisted in the design and implementation of the sale rescission tracking processes in LPS Desktop (Black Knight/LoanSphere).
  • Utilized LPS system for Foreclosure and/or Bankruptcy FDCPA process.

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45. Complex Issues

low Demand
Here's how Complex Issues is used in Work Director jobs:
  • Researched and resolved moderately complex issues using various resources.
  • Researched and resolved complex issues to strengthen client satisfaction for this retirement plan services company.
  • Resolved complex issues and escalated to Management if needed.

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46. Hamp

low Demand
Here's how Hamp is used in Work Director jobs:
  • Participated in external panels, conferences and meeting as diversity champion for Merck.
  • Lead HAMP Training for entire Non-Prime Collectors.
  • Assist borrower in finding solutions to maintain homeownership, including governmentprograms (HAMP), proprietary loan modifications..

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47. Loan Portfolio

low Demand
Here's how Loan Portfolio is used in Work Director jobs:
  • Assisted with an integration team to board a sub-prime default loan portfolio from an out-of-state servicing site.
  • Safeguard and protect the Bank's assets as contained in the Loan Portfolio.
  • Process loan payments, disbursements and changes to the loan portfolio accurately.

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48. PTO

low Demand
Here's how PTO is used in Work Director jobs:
  • Organized and managed department staffing/PTO to ensure staffing needs were met.
  • Approve or decline PTO requests.
  • Scheduled and monitored analyst PTO.
  • Scheduled employees PTO (Paid Time Off).
  • Assisted in the resolution of workflow issues Monitor PTO (paid time off).
  • Completed timesheet approval and payroll/PTO submissions for the department in a timely manner to ensureeach employee received compensation on time.

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49. ATM

low Demand
Here's how ATM is used in Work Director jobs:
  • Developed strategies, team atmosphere, guidelines, talk-offs, and team building exercises with rewards for team members.
  • Alter treatment programs to obtain better results if treatment is not having the intended effect.
  • Managed team member committee that discussed ways to increase team member engagement and atmosphere.
  • Provided treatment in work hardening and chronic pain management programs.
  • Order any needed educational or treatment supplies.
  • Documented all consumers information including service plans, treatment reports and progress notes into consumers individual file.
  • Maintained a cash drawer while processing ATM deposits and paymentsAssisted customers and branches with missing ATM deposits.
  • Handle escalated customer complaints or urgent request for assistance reclaiming funds lost through escheatment.

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20 Most Common Skill for a Work Director

New Procedures22.7%
Customer Service15.3%
Daily Activities6.5%
Foreclosure5.4%
Monthly Audits5.3%
Subject Matter3.8%
Direct Supervision3.7%
Scheduling Issues3.5%

Typical Skill-Sets Required For A Work Director

RankSkillPercentage of ResumesPercentage
1
1
New Procedures
New Procedures
16.1%
16.1%
2
2
Customer Service
Customer Service
10.8%
10.8%
3
3
Daily Activities
Daily Activities
4.6%
4.6%
4
4
Foreclosure
Foreclosure
3.8%
3.8%
5
5
Monthly Audits
Monthly Audits
3.7%
3.7%
6
6
Subject Matter
Subject Matter
2.7%
2.7%
7
7
Direct Supervision
Direct Supervision
2.6%
2.6%
8
8
Scheduling Issues
Scheduling Issues
2.5%
2.5%
9
9
Process Improvement
Process Improvement
2.4%
2.4%
10
10
Special Projects
Special Projects
2.2%
2.2%
11
11
Level Agreements
Level Agreements
2.2%
2.2%
12
12
Quality Standards
Quality Standards
2.2%
2.2%
13
13
FHA
FHA
2.2%
2.2%
14
14
Ensure Compliance
Ensure Compliance
2%
2%
15
15
Business Units
Business Units
2%
2%
16
16
External Customers
External Customers
1.9%
1.9%
17
17
Bankruptcy
Bankruptcy
1.8%
1.8%
18
18
Underwriting Guidelines
Underwriting Guidelines
1.7%
1.7%
19
19
Staff Members
Staff Members
1.6%
1.6%
20
20
Phone Calls
Phone Calls
1.6%
1.6%
21
21
Business Partners
Business Partners
1.6%
1.6%
22
22
Daily Operations
Daily Operations
1.5%
1.5%
23
23
SLA
SLA
1.3%
1.3%
24
24
New Processes
New Processes
1.2%
1.2%
25
25
QA
QA
1.2%
1.2%
26
26
Conference Calls
Conference Calls
1.2%
1.2%
27
27
Company Policies
Company Policies
1.2%
1.2%
28
28
Loan Applications
Loan Applications
1.2%
1.2%
29
29
MSP
MSP
1.1%
1.1%
30
30
Performance Reviews
Performance Reviews
1.1%
1.1%
31
31
Production Goals
Production Goals
1.1%
1.1%
32
32
Equity
Equity
1.1%
1.1%
33
33
Lieu
Lieu
1%
1%
34
34
HUD
HUD
1%
1%
35
35
Government Regulations
Government Regulations
1%
1%
36
36
Performance Feedback
Performance Feedback
1%
1%
37
37
RAN
RAN
0.9%
0.9%
38
38
Internal Customers
Internal Customers
0.9%
0.9%
39
39
SME
SME
0.9%
0.9%
40
40
Monthly Reports
Monthly Reports
0.9%
0.9%
41
41
Data Entry
Data Entry
0.9%
0.9%
42
42
Business Lines
Business Lines
0.9%
0.9%
43
43
Ensure Deadlines
Ensure Deadlines
0.8%
0.8%
44
44
LPS
LPS
0.8%
0.8%
45
45
Complex Issues
Complex Issues
0.8%
0.8%
46
46
Hamp
Hamp
0.7%
0.7%
47
47
Loan Portfolio
Loan Portfolio
0.7%
0.7%
48
48
PTO
PTO
0.7%
0.7%
49
49
ATM
ATM
0.7%
0.7%

4,705 Work Director Jobs

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