Work station support specialist jobs near me

The Desktop & Education Support Specialist works within a team to provide supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Required Experience: Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service. About USTech Solutions: "US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran." Recruiter Details: Name: Ramya Sravani Email ID: ****************************** Internal Job ID: 25-49726

Desktop Support Specialist Hire Type: Multi-Year/On-Going Contract (possible full time hire) Pay Rate: $27/hr - $34/hr Shift: Pyramid Schedule (2 days on, 2 days off, 3 days on, 2 days off) Hours: 9pm - 9am EST Must Haves: Active Secret Clearance 3+ years of IT related experience Bachelors degree or 6 years of experience in lieu of the degree Security+ or similar IAT II certification (may be taken within 30 days of employment) Job Description: An employer in the Columbus, OH area is seeking a Secret Desktop Support for a contract to hire opportunity. This individual will be responsible but not limited to the following: analyze, test, troubleshoot, and evaluate the current network systems such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communication networks. Will perform the maintenance to ensure that the networks are operating correctly with little interruption. Will be troubleshooting any communication issues with our allied nations. Must sit on site and hold an active Secret Security clearance.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Highly Regulated environment, not open to third parties. Job Title: Entra Join / Autopilot Migration Specialist Work Style: Hybrid Pay Rate: $67.00 - $77.00 per hour Employment Type: Contract Start: ASAP About the Role Gentis Solutions is seeking an Entra Join / Autopilot Migration Specialist to lead a large-scale enterprise transition from Hybrid Azure AD Join to cloud-native Entra Join. This role requires deep expertise in Microsoft Autopilot, Intune, Entra ID, and Windows endpoint modernization, combined with strong project leadership capabilities. In addition to identity transformation work, this role will also guide the organization through an enterprise-wide upgrade from Windows 10 to Windows 11 and ensure seamless compatibility with GlobalProtect VPN across all provisioning workflows. This is a hands-on, senior-level technical role responsible for evaluating current-state architecture, developing a phased migration roadmap, leading implementation, and documenting and supporting all aspects of the transition. What You'll Do (Responsibilities) Enterprise Identity Transition Lead the full lifecycle migration from Hybrid Azure AD Join to Entra Join. Build and maintain a phased migration roadmap aligned with security, compliance, and operational requirements. Collaborate with infrastructure, compliance, and security teams to ensure alignment and smooth adoption. Autopilot Configuration & Deployment Design and deploy optimized Autopilot profiles for modern Entra Join environments. Integrate Autopilot with Intune and Entra ID to support zero-touch provisioning. Ensure provisioning workflows meet corporate security, configuration, and compliance standards. Windows 10 → Windows 11 Enterprise Upgrade Lead the planning and deployment of the enterprise OS upgrade to Windows 11. Validate hardware readiness and compatibility across all device types. Support testing, rollout planning, communication, and change management. GlobalProtect Integration Ensure compatibility between Entra Join, Autopilot, and GlobalProtect VPN. Work with network/security teams to validate policies, configurations, and access controls. Troubleshoot and resolve VPN-related connectivity issues during and after migration. Project Leadership Define scope, requirements, milestones, and deliverables in partnership with Program Management. Provide technical leadership throughout planning, pilot, rollout, and stabilization phases. Communicate proactive updates, risks, and mitigation strategies to stakeholders. Documentation & Change Management Create detailed documentation for Entra Join, Autopilot, and Windows 11 upgrade processes. Build training materials for IT teams, service desks, and end users. Track issues, risks, outcomes, and lessons learned for continuous optimization. Post-Deployment Support Monitor and optimize Entra Join, Autopilot, and Windows 11 environments. Troubleshoot device identity, provisioning, enrollment, and VPN issues. Stay up-to-date on Microsoft identity modernization best practices and updates. What We're Looking For (Requirements) Proven, hands-on experience with Microsoft Autopilot, Intune, and Entra ID (Azure AD). Deep understanding of Hybrid Azure AD Join vs. Entra Join identity models. Experience with Windows 10/11 provisioning, OS upgrades, lifecycle management, and device readiness validation. Familiarity with GlobalProtect VPN configuration, testing, and troubleshooting. Strong PowerShell scripting skills for automation, reporting, and configuration. Solid understanding of enterprise security, compliance, and identity governance standards. Ability to assess and map current infrastructure and recommend modernization strategies. Strong communication and documentation capabilities, including training and technical writing. Nice to Have Experience leading large-scale Azure AD/Entra ID modernization or device management migrations. Background refining enterprise identity, OS, and endpoint management strategies. Familiarity with broader security frameworks, compliance controls, and IT governance models.

Greetings! Welcome to TechProjects! We specialize in IT-System integration to help with some of the biggest names in the public sectors around New York state. Our company provides exceptional IT solutions for our clients, while also offering top-notch career opportunities for our employees. At our firm, we work with a diverse range of clients, from cutting-edge startups to established industry leaders. If you're a tech professional looking for a challenging and rewarding career, we'd love to hear from you. Our company offers competitive salaries, comprehensive benefits packages, and a range of professional development opportunities. Whether you're a seasoned veteran or just starting out in your career, we have a role that's perfect for you. Thank you for considering our company as your potential employer. We look forward to hearing from you and discussing the exciting opportunities that await you at our firm. Job Summary: We are seeking a highly skilled and motivated Kronos Workforce Management (WFM) Support Specialist to join our global support team. This is a Onsite role focused on Level 2 and Level 3 support, requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations. Key Responsibilities: Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.). Troubleshoot complex system issues, escalating to vendors or engineering as needed. Manage and resolve service tickets, perform root cause analysis, and document resolutions. Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP). Handle configuration changes, system patches, and upgrades. Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions. Perform regular health checks, system audits, and ensure data integrity. Participate in system enhancements, testing, and UAT support. Create and maintain clear support documentation and knowledge base articles. Deliver prompt, courteous, and effective communication to users and business stakeholders. Required Skills & Qualifications: 7 to 10+ years of experience supporting Kronos/UKG Workforce Management systems. Strong hands-on experience in Timekeeping, Scheduling, Accruals, Workforce Integration Manager (WIM). Proven expertise in troubleshooting, root cause analysis, and resolving escalated technical issues. Familiarity with Kronos application architecture, job scheduler, and logs. Experience with interface monitoring, data flow, and integration troubleshooting. Solid understanding of business processes in HR and Payroll. Excellent communication skills - both written and verbal - to work effectively across remote teams. Comfortable working in a fast-paced, high-availability support environment. Ability to work independently with minimal supervision in a fully remote setting. Preferred Qualifications: Experience with UKG Dimensions or transition/migration projects from Kronos WFC. Knowledge of SQL, API integrations, or reporting tools (e.g., Cognos, Power BI). ITIL certification or experience working in ITSM frameworks.

We are seeking a skilled Helpdesk Technician to join our Client's team. In this role, you will provide enterprise-level IT support by managing user accounts, troubleshooting operating systems, and ensuring smooth operation of identity and access management processes. You'll also assist with device management, resolve tickets efficiently, and apply ITIL/ITSM best practices to deliver exceptional customer service Basic/expected: Computer power user at minimum Excellent customer service skills Basic experience/knowledge of Active Directory (Users and Computers specifically) Basic experience/knowledge of Office 365 and Okta (or other identity/SSO/MFA tools) Intermediate experience/knowledge of Windows OS Intermediate experience/knowledge of Office applications Basic experience/knowledge of iOS/mac OS Basic understanding of the ITIL/ITSM methodologies Preferred: 1-2 years of Enterprise IT support experience CompTIA A+/ITIL certifications MDM experience KB/ticketing application experience Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Product Specialist [3rd shift - 11p-8a] - Must have Mainframe AND Nagios AND TIVOLI Candidates local to Columbus, OH preferred Interview via Teams Must work every Saturday-Sunday Occasional holidays at straight time Job Description: Schedule includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time. Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues. Experience with BMC Control-M/EM is a mandatory requirement. Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications. Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks). Mandatory Skills: • Clear and effective written and verbal communication skills are required. • Efficient in using BMC Control-M for managing batch jobs. • Efficient in using BMC Enterprise Manager or managing batch jobs. • Skill in managing batch workload on AJF for both mainframe and client server • applications. • Expertise in identifying abends and using JCL to fix those abends. • Capacity to analyze alert messages and/or shout messages to determine severity, • and follow escalation procedures when SLA's may be jeopardized. • Ability to clearly and effectively communicate verbally to support staff when • problems develop. • Ability to clearly and effectively communicate in writing a summation of a problem • with pertinent details. • Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs. • Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli. Certifications/Desired Skills: Expert ability to analyze and manage batch workload on AJF for both mainframe and client server applications by using both BMC Control-M and EM tools respectively. • Expert level in identifying and fixing common abends using JCL. • Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized. • Ability to clearly and effectively communicate verbally to support staff when problems develop. • Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details. • Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools. • Familiarity with ServiceNow Incidents & Tasks.

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts including evenings, weekends, and holidays Job Overview A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems. Key Responsibilities Provide excellent customer service through phone, chat, and in-person support. Listen actively to understand user concerns and ensure timely resolution. Document all incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application issues. Perform assessment, triage, research, and education for end users. Support after-hours or weekend needs as required. Demonstrate strong attention to detail, follow-through, and a positive attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding issue status and resolution. Maintain professionalism in challenging or high-pressure situations. Qualifications Excellent communication and customer service skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support experience preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving abilities. Self-motivated with the ability to work independently under pressure. Flexibility to work varied shifts, including evenings, weekends, and holidays.

🚀 Senior Implementation Specialist (PowerFlex | Python | VMware/OpenShift) 💰 Comp: $90k 🕒 Experience: 5+ years 🔐 Requirements: NO SECURITY CLEARANCE NEEDED! Only standard background + drug test Are you the go-to problem solver in high-pressure environments? Do you love building, tuning, and troubleshooting complex storage platforms? If “PowerFlex + Python + VMware/OpenShift” sounds like your natural habitat - this is your opportunity. We're partnering with a fast-growing GovCon leader that's expanding their engineering team and moving FAST. If you want to work on exciting, national security projects with room to quickly advance your career, read on. What You'll Be Doing 🔥 Implementing and supporting PowerFlex solutions across large, complex environments 🐍 Automating tasks using Python (intermediate is perfect - you'll use it a lot) 🖥️ Deploying and managing applications in VMware and OpenShift environments 🛠️ Owning SAN/NAS/Object storage operations - build, migrate, decommission 🚨 Handling incident/change/problem management in fast-paced, high-stakes settings 🤝 Partnering with cross-functional teams to deliver clean, reliable, production-ready solutions What You Bring ✔ PowerFlex expertise (APIs, block storage, decommissioning, performance tuning) ✔ Strong understanding of SAN/NAS/Object storage ✔ Experience with large-scale storage migrations ✔ Solid Linux, VMware, OpenShift experience ✔ One or more programming languages: Python, Java, C/C++, Go, Shell ✔ Good debugging, troubleshooting, and capacity-management skills ✔ Ability to thrive in an exciting engineering environment ✔ Strong communication, prioritization, and team-first mindset Why This Role Is Worth Your Time 🌟 High-visibility work with major impact ⚙️ Modern tech stack + large-scale infrastructure challenges 🏆 Join a team that invests in great people and moves quickly 📈 Real opportunity for growth into Principal-level or Architecture paths If you're ready to step into a role where your storage engineering expertise actually matters , hit Apply, or share with someone brilliant. Let's get you in front of this team quickly - they are hiring NOW.

Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check-ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client-specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT-related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Diversified Services Network, Inc. (DSN) is seeking a full-time Salesforce Support Analyst to join our team! We offer a FULLY REMOTE work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! This is a Support Analyst position (not a Business Analyst or Developer role). The analyst will support a critical program called Prioritize Service Event (PSC), which helps dealers receive service leads and generates significant revenue for the organization. This role is critical in ensuring seamless functionality, data integrity, and user satisfaction across our Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms. JOB RESPONSIBILITIES: Provide second-level support (first-level answers calls, second-level resolves issues). Serve as the primary support contact for Salesforce communities delivering PSE services to dealers. Understand how the Salesforce Communities (Aftermarket Sales and Aftermarket Marketing) work end-to-end. Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations. Collaborate with digital and external teams to resolve platform, data, and integration challenges. Provide timely updates to MSORs on open support tickets to facilitate dealer communication. Work directly with dealers to resolve issues within the ASC and AMC communities. EDUCATION & EXPERIENCE REQUIRED: Bachelor's and/or master's degree with 2-4 years' experience supporting the Salesforce platform. REQUIRED SKILLS: Basic Salesforce knowledge; Salesforce Admin certification required, Platform certification highly preferred: Salesforce Administrator Certification, OR Salesforce Advanced Administrator or Platform Developer I Certification. Experience supporting Salesforce Communities or Experience Cloud. Familiarity with data integration tools and troubleshooting APIs or middleware. Knowledge of the Heroku platform and its integration with Salesforce. SOFT SKILLS REQUIRED: Strong verbal and written communication skills. Demonstrated analytical, critical thinking, and problem-solving abilities. Proven ability to coordinate across multiple teams and stakeholders. BENEFITS: 401(k) Dental insurance Vision Insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid Holidays Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! ****************************

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

Job Title: Remote Help Desk Support Monthly Pay: $4,000 - $4,500 We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit. Job Responsibilities: Respond to support tickets, emails, and calls to address common tech issues. Assist users with login problems, password resets, and system access. Guide customers through simple troubleshooting steps using clear, step-by-step instructions. Document reported issues and track resolutions for future reference. Escalate complex or unresolved issues to senior support staff. Participate in virtual team meetings and help identify recurring challenges. Qualifications: Comfortable using computers, web browsers, and communication tools. Strong attention to detail and excellent verbal/written communication skills. Patient and calm under pressure, especially when helping frustrated users. Well-organized and able to follow procedures accurately. Experience in IT, technical support, or customer service is a plus. Must have a reliable internet connection and a quiet, distraction-free home workspace. Perks & Benefits: Monthly pay: $4,000-4,500, depending on experience 100% remote work with flexible scheduling Paid training and access to helpful guides and documentation Supportive and positive team environment Opportunities to advance into senior support or technical roles

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

IS ON-SITE IN SOUTHAMPTON, NY THIS IS NOT A REMOTE JOB Important Note on Location & Housing Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY. Please do not apply if you are out of state or planning to relocate. Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting. Thank you for your understanding. Summary: To support, maintain and expand current IT and infrastructure capabilities. Duties and Responsibilities: · Physical Installation and management of network, security, and phone systems · Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices · Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software. · Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning. · Perform ERP system data and user maintenance · Responsible for procuring equipment and software as needed and within budget · Produce reports as needed for management from multiple data sources. Competencies: · Proficient with Microsoft Office Suite with a strong emphasis in MS Excel · Excellent interpersonal and customer service skills · Firm understanding of existing network programs and capabilities · Strong analytical and problem-solving skills · Excellent troubleshooting ability · Experienced working in a Windows Operating system environment · Basic Programming and Web Design knowledge Requirements · Associate degree in Computer Science or equivalent experience · At least (2) years of experience in network maintenance or user technical support preferred · A+, Network+, and similar certifications preferred · Perform upgrade and maintenance tasks during designated maintenance windows · Must be able to lift up to 50 lbs. · Must be able to communicate effectively with coworkers, managers and vendors. · Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures. · Must represent the company in a positive and professional manner. · Must be able to work with minimum supervision.

The Client Success Engineer works at the intersection of software implementation, support, engineering, and education. In this role you will be the go to technical expert on how our software is deployed and used in a fast moving, complex, and critical healthcare environment. You will be instrumental in getting our solution successfully deployed, running smoothly, and continuously improving for our clients. Along the way you'll create and revise technical content that empowers both our clients and internal teams to help themselves spread and drive maximum value from the Ascendco platform. Responsibilities Work closely with our software engineering team to become an expert in our current software modules and new modules as they are developed Help with QA, documentation, and training as new modules are developed, deployed, and operationalized Be a central part of the communication feedback loop between the software engineering team, internal subject matter experts, and our clients as our software continues to evolve Work with client IT departments to communicate technical and security specifications for how our platform is deployed and supported Work closely with our client success managers to help with the technical/IT aspects of implementing our platform for clients Protect our software engineer's time by helping our support team with level 2 / complex support requests Build documentation and educational materials for how our software is deployed and used Spend approximately 25% of your time traveling to work onsite with other Ascenders at client facilities to help with go lives and operationalizing new modules Requirements Very good communication skills all around Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects Curiosity and excitement that computers and software are a “bicycle of the mind” Patience and empathy working with people and technology Very effective at prioritizing and managing multiple tasks simultaneously, while maintaining focus and achieving successful outcomes Capable of efficiently navigating and adapting to changing priorities and deadlines Work remotely and in shared tech space Passion for continuous learning and improvement

Duration: long term contract Job Responsibilities Provide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues. Respond to enterprise connectivity issues in an analytical and methodical documented manner Build rapport and elicit problem details from service desk customers. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Work as an effective team member

Commercial General Liability (CGL) Litigation Specialist. This is a full time, exempt role 100% remote Pay Rate: 90-105K This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers. IN THIS ROLE, YOU WILL: Must have or secure and maintain appropriate states adjuster license (s) and continuing education credits. Responsible for the settlement of CGL litigated cases, involving disputes over coverage, liability, and damages issues. Gather the facts and analyze the statements/testimony and declaration of damages to develop claims resolution strategies. Work in partnership with defense counsel and all other parties/vendors to bring about a timely cost effective conclusion. Identifies possibly suspicious claims Claims handled are transferred existing losses or first notice lawsuits over disputed issues of great complexity where the policyholder's coverage is in question. These claims require the highest level of investigation, analysis, evaluation, and negotiation. Responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality and customer service. Will be utilized as a technical resource by adjusters. Will represent the company at mediation, arbitration and trials. Review and analyze contracts, leases, and identify risk transfer opportunities Demonstrate ability to write positional coverage letters. Manage litigation expenses. Reports into Unit Manager WHAT YOU NEED TO APPLY: Typically has 3-5 years Commercial General Liability Litigation experience with insurance carrier. Bachelor's degree or equivalent experience, industry designation preferred. Dedicated to meeting the expectations and requirements of internal and external customers Makes decisions in an informed, confident and timely manner Maintains constructive working relationships despite differing perspectives Considers the perspectives of others and gives them credibility Strong organizational and time management skills Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships. Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication. Understanding of applicable statutes, regulations and case law Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner. Easily adapts to new or different changing situations, requirements or priorities. Cultivates an environment of teamwork and collaboration Operates with latitude for un-reviewed action or decision. Computer experience (MS Office, excel, word, etc) Ability to work in a paperless environment. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. You'll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only)