Customer Engagement Specialist jobs at Workday - 2010 jobs

This role is designed to provide essential support and customer service to individuals contacting the People Service Center. As a People Associate, you will play a key role in ensuring customer satisfaction and maintaining efficient operations within the team. Responsibilities + Handle inbound and outbound customer service phone support, providing prompt and courteous assistance to employees or clients. + Manage service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. + Ensure timely follow-up and accurate documentation to maintain data integrity and compliance. + Regularly input and update information in relevant databases or systems. Essential Skills + Attention to detail, demonstrating precision and accuracy in completing tasks. + Ability to multitask, managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines. + Effective communication skills, clearly conveying information both verbally and in writing. + Strong interpersonal skills to build positive working relationships and collaborate effectively with team members and stakeholders. Additional Skills & Qualifications + Proficiency in Microsoft Suite and basic computer functions. + Experience with ServiceNow and PeopleSoft is a plus. + At least 3 years of experience in customer service or related industry. + High School diploma or GED. Work Environment This position offers a hybrid work schedule with Monday and Friday as work-from-home days, while Tuesday to Thursday require onsite presence. You will work alongside a collaborative team, offering a supportive and dynamic environment. Job Type & Location This is a Contract position based out of Richardson, TX. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Richardson,TX. Application Deadline This position is anticipated to close on Jan 30, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Job Title: Customer Service SpecialistJob Description The Senior Customer Service Specialist acts as the primary liaison between the company and major aerospace customers, overseeing all routine business activities related to customer orders. This role involves processing purchase orders, coordinating schedule changes, offering post-sale support, preparing price quotes, and resolving billing disputes. The ideal candidate will possess strong ERP and Microsoft Office skills, excellent communication abilities, and the capacity to work collaboratively across internal teams to ensure customer satisfaction and efficient order management. Responsibilities + Process customer purchase orders efficiently. + Coordinate schedule changes to meet customer needs. + Provide comprehensive post-sale support. + Prepare accurate price quotes for customers. + Resolve billing disputes promptly and effectively. + Manage order entry, including from multiple portals. + Oversee portal management for various customer portals. + Administer contracts, including long-term agreements and terms and conditions. + Assist with price estimates and coding as part of a broader scope. Essential Skills + Minimum of 5 years of customer service experience. + Experience in the aerospace industry. + ERP system knowledge, preferably AS400 or Oracle. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). + Excellent communication and interpersonal skills. + Strong organizational and multitasking abilities. + Ability to work independently and take initiative. Additional Skills & Qualifications + AS/AA degree or equivalent. + Flexibility to meet diverse customer needs. + Experience with contracts administration and pricing. Work Environment The position is fully onsite, operating Monday to Friday from 7 am to 3:30 pm PST. The work setting is a cubicle environment, within a team of 6-8 members, adhering to ITAR compliance regulations. Job Type & Location This is a Contract to Hire position based out of Valencia, CA. Pay and Benefits The pay range for this position is $26.01 - $38.70/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Valencia,CA. Application Deadline This position is anticipated to close on Feb 2, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Job Title: Customer Service III Period: 10/28/2024 to 10/31/2025 - possibility for extension/direct hire Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $20/hour Contract Type: W-2 Scope of Services: The Customer Service III position is responsible for providing exceptional customer service to healthcare customers through inbound/outbound calls and emails. The role requires utilizing a database to retrieve customer or company information, following detailed instructions, and using a variety of resources to provide accurate information. The ideal candidate will possess strong organizational skills, patience, tact, empathy, and problem-solving skills, with consistently good voice quality. They must be able to organize and handle calls and emails with speed and accuracy, work with complex computer applications and resource materials, and multitask effectively. Proven skills in Microsoft software suite (Excel, Outlook, Word, Teams) are required, with preferred experience in SAP or other ERP systems and a background in the healthcare industry. Role, Responsibilities, and Deliverables: Take inbound/outbound calls and emails to provide information to healthcare customers. Utilize a database to retrieve customer or company information. Learn and follow detailed instructions, using a variety of resources to provide accurate information. Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. Organize and handle calls and emails with speed and accuracy. Work with complex computer applications and resource materials. Multitask effectively and use critical thinking skills. Follow standard operating procedures, knowing when to ask for help. Understand the culture and be a good team player. Experience: One year of experience in a customer service role. 4-year equivalent college degree. Ability to problem solve and critically think. Able to multitask between different platforms, able to jump back and forth between customer calls and emails. Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems. Must be able to follow standard operating procedures, but also know when to ask for help. Must understand the culture and be a good team player.

About the Opportunity A well‐established U.S. organization in the safety and manufacturing sector is seeking a Customs Specialist to support import compliance operations. The company is known for its strong culture, collaborative environment, and commitment to employee development. We are conducting a confidential search, and full company details will be shared with qualified candidates during the interview process. Role Overview The Customs Specialist will work closely with internal teams and external logistics partners to ensure accurate, timely, and compliant processing of all U.S. import entries. This role is ideal for someone who thrives in a fast‐paced environment, enjoys problem‐solving, and is passionate about maintaining the highest standards of trade compliance. Key Responsibilities + Manage trade compliance programs, including audits, process improvements, training, and internal communication. + Prepare and file import documentation for FTZ admissions (E214). + Track and trace shipments; coordinate with freight forwarders, carriers, and container freight stations. + Maintain accurate documentation and data within the organization's ERP and FTZ systems. + Determine HTS classifications, duty rates, and ensure compliance with agency requirements. + Identify and help implement opportunities for duty savings (FTA, tariff exemptions, duty drawback, etc.). + Perform regular audits to prevent errors, penalties, or unnecessary Post Summary Corrections (PSCs). + Prepare and submit PSCs as needed and assist with corrective action processes. + Maintain import records in accordance with U.S. Customs retention guidelines. + Support preparation of responses to Customs inquiries (CF 28/29) and FTZ annual reviews. + Assist with ERP and ACE reporting for compliance metrics and audit results. + Review and approve freight and vendor invoices. + Participate in the development of compliance training programs. + Perform other related duties as assigned. QualificationsRequired + Strong knowledge of U.S. Customs regulations, HTS classification, and import/export documentation. + Ability to stay current with changes in import/export laws and regulations. + Excellent communication and interpersonal skills. + Strong organizational skills with exceptional attention to detail. + Effective analytical and problem‐solving capabilities. + Ability to work independently with an ownership mindset. + Proficiency in Microsoft Office Suite. + Ability to perform computer‐based work for extended periods. Preferred + 3-5 years of trade compliance experience. + Licensed Customs Broker or Certified Customs Specialist. + Experience with FTZ software, Questa Web, or AS400 ERP systems. Education + Bachelor's degree preferred. Job Type & Location This is a Permanent position based out of Romeoville, IL. Pay and Benefits The pay range for this position is $68000.00 - $86000.00/yr. Health, vision, life, and disability insurance Bonus plan 401(k) with company match Profit sharing PTO 9 paid holidays Workplace Type This is a fully onsite position in Romeoville,IL. Application Deadline This position is anticipated to close on Feb 4, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Job Title: Customer Care Advocate - Reimbursement SpecialistJob Description The Customer Care Advocate - Reimbursement Specialist plays a crucial role in supporting insurance authorization requests, following up on insurance determinations, and working closely with field sales teams and healthcare professionals to gather necessary documentation. This position requires at least two years of experience in medical authorization, exceptional customer service and communication skills, attention to detail, and the ability to adapt in a fast-paced, team-oriented environment. Success in this role is measured by the ability to navigate complex insurance processes, overturn denials, meet sales quotas, and provide empathetic support to patients, particularly those with neurological impairments. Responsibilities + Interact with patients, payers, and physician's offices to provide excellent customer service. + Obtain documentation and submit claims efficiently. + Handle referral authorizations, pre-service appeals, and denials effectively. + Collaborate with field teams across four regions, consisting of three people per region. + Achieve sales quotas by closing sales as the final step in the process. Essential Skills + Minimum of 2 years in medical authorization involving medical record review. + Strong written and verbal communication skills for interacting with patients and professionals. + Ability to manage tasks, prioritize, and ensure accuracy in documentation. + Willingness to adapt to evolving processes and changing business needs. + Experience in environments requiring frequent adaptation. Additional Skills & Qualifications + Bachelor's degree preferred or equivalent relevant experience. + Proficiency in medical terminology and ICD-10 coding; medical coding certification preferred. + Hands-on experience with CRM systems, Call Center software, and Microsoft 365. + Experience with commercial payers, Medicaid, and workers' compensation. + Experience in commission/incentive-based roles, preferably in medical device, biotech, or pharmaceutical industries. Work Environment The position is office-based in Valencia, CA, within a high-energy, collaborative 'bullpen' setting that is fast-paced and team-oriented. Standard office hours are Monday through Friday from 8 am to 5 pm, with a focus on teamwork and process improvement. This is not a typical call center environment. The company culture emphasizes adaptability, client satisfaction, and a supportive, results-oriented atmosphere. Employees are encouraged to contribute ideas, embrace process changes, and maintain a positive team spirit. Although the dress code is not explicitly stated, business casual attire is typically expected unless specified otherwise. Job Type & Location This is a Contract to Hire position based out of Valencia, CA. Pay and Benefits The pay range for this position is $27.50 - $27.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Valencia,CA. Application Deadline This position is anticipated to close on Feb 6, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Care Specialist II (Remote) Description: GENERAL DESCRIPTION The Customer Care Specialist II will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within the company. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. SPECIFIC RESPONSIBILITIES Handle routine customer questions relating to product usage. Provide technical support on issues through to resolution. Maintains expert-level knowledge of business processes and procedures. Accurately log all customer information in the CRM tool. Facilitate communication to other departments as needed to resolve client concerns. Communicate with key stakeholders to identify and resolve inquiries. Provide proper follow- up to ensure customer is kept apprised of the issue status. Job Requirements:Customer Care Specialist II Candidates should be within 50 miles of Sacramento, CA or Wilmington, OH. High School Diploma/GED and 3 years' experience OR Any level degree or certification beyond High School Diploma/GED and up to 1 year experience OR 5 years' experience. Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software). Serves as a customer care agent for an assigned customer base or product area. Responds to customer inquiries received via telephone or online. Documents and reports on customer inquiries, status, and resolution. Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels. Determines problem source (i.e., hardware, software, user access). Resolves issues where possible. Refers difficult and complex issues to internal technical experts and/or. Refers issues to management. Documents issues for future reference, internally and externally. Builds working relationships with customer representatives and with cross-functional teams. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Account Coordinator / Order Entry Schedule: Monday-Friday, 9:00 AM - 6:00 PM About the Role We are looking for a detail-oriented Account Coordinator to join our team! In this role, you will serve as a key point of contact for customers and internal departments, ensuring smooth order processing and exceptional service. You'll manage a high volume of orders, maintain strong relationships with warehouse and freight partners, and contribute to a collaborative team environment. Responsibilities + Communicate effectively with customers and internal teams (Purchasing, Sales, Operations, Logistics, Accounting). + Maintain close relationships with warehouse and freight carriers regarding customer orders. + Provide backup support for other Customer Service Representatives as needed. + Process a high volume of incoming orders via phone, email, and fax; accurately enter details into SAP. + Respond to inquiries on product availability, shipping, invoices, returns, and other customer needs. + Reconcile purchase order and order discrepancies promptly. + Run and review daily and ad-hoc reports. + Assist with special projects and process improvements. + Collaborate with Account Managers on customer updates and inquiries. + Manage a consistent book of business (200-250 customers). Qualifications + Experience: 1-2 years in order entry or customer service. + Education: High school diploma or equivalent. + Technical Skills: Proficiency in Microsoft Word and Excel; SAP experience preferred. + Ability to perform basic Excel formulas (SUM, AVG, etc.). + Strong attention to detail and accuracy. + Excellent organizational and multitasking skills. + Ability to thrive in a fast-paced environment. + Strong communication skills (verbal and written). + Team-oriented mindset. Additional Skills + Familiarity with data entry and order entry processes. + Experience building long-term customer relationships. Job Type & Location This is a Contract to Hire position based out of Dublin, OH. Pay and Benefits The pay range for this position is $23.08 - $23.08/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dublin,OH. Application Deadline This position is anticipated to close on Jan 26, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

The Role - Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state-of-the-art facility in Sidney, NY. The key responsibilities of this Customer Service Representative include, but are not limited to: Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders. Provide this information through a multi-functional team approach. Process all change orders and schedule advances in a prompt and courteous manner. Expedite delivery of customer orders to comply with customer requirements. Coordinate expedites through appropriate personnel in Planning & Production Departments. Monitor delivery status of orders from key customers. Coordinate source inspection to enable parts to ship in a timely manner. Verify and administer terms and conditions on customer orders and quotations. Process complete and accurate phone quotations. Process purchase orders for imported products. Receive and process customer purchase orders and informs them of delivery date. Fulfil customer requests for information. Process confirming orders and coordinates with necessary personnel. Monitor quote progress to assure response by due date. Monitor order progress to assure prompt processing. Serve as back-up to other Customer Service Representatives on customer team. Salary $50,000 - $63,000 Location - Sidney, NY 30 Minute Drive from Binghamton, NY 20 Minute Drive from Oneonta, NY The Person - The key skills and qualities of a Customer Service Representative at Amphenol Aerospace Operations: Associates degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience. Excellent interpersonal skills and be adept at both oral and written communications. Proficiency with Microsoft Office Confidentiality Be a team player Be able to work in a fast paced environment The Company - With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 100 years. Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions. Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement. We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work. Amphenol offers a competitive wage and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s) from the U.S. Government. Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status. We aim to create an inclusive working environment where all employees are respected and treated equally. Amphenol - Making History, Designing the Future

We are seeking a detail-oriented and organized Customer Service Representative to join our team. The ideal candidate will be responsible for managing and responding to emails, focusing on different customers efficiently. Strong organizational skills and excellent email communication abilities are essential. Experience with high-volume data entry, ERP systems, and familiarity with Microsoft Word and Excel are required. The role involves working with numerous part numbers and effectively handling challenging situations with customers. Responsibilities + Manage and respond to customer emails in a timely and organized manner. + Focus on different customer needs and prioritize accordingly. + Maintain accurate alphanumeric data entry. + Utilize ERP systems for efficient data management. + Collaborate with the team to handle difficult scheduling and customer interactions. + Retain information about numerous part numbers and products. Essential Skills + Proficiency in data entry and customer service. + Strong organizational skills with attention to detail. + Experience with Microsoft Word, Excel, and ERP systems. + Ability to quickly learn and retain processes. + Excellent written and verbal communication skills. Additional Skills & Qualifications + Outgoing personality with the ability to work well with others. + Administrative support experience is a plus. + No degree needed; relevant experience is more important. + Ability to stay focused and work hard in a quiet, analytical team environment. Job Type & Location This is a Contract to Hire position based out of Carlsbad, CA. Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carlsbad,CA. Application Deadline This position is anticipated to close on Jan 26, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Customer Support Representative - Bilingual (English and Spanish) ** Mexican and Puerto Rican spanish dialects work really well in this role. Candidate must have some type of customer service experience. Shift: Full time hours are normally 40 hours per week. Must be able to work between 8am - 6pm, no exceptions Required to attend ~ 4 week instructor led training Monday through Friday in the office. Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training Candidates should have the following skills and education: High School Diploma or equivalent Prior customer facing role or call center experience desired Customer and team focused Excellent verbal and written communication skills Able to work in multiple internet based systems **Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services) Interview (Must have access to internet and email) 1st - Pre screen Video/ Phone Screen 2nd - Panel Video interview Position Specifics: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules. This role operates as a hybrid schedule. The expectation is Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote. Must have reliable internet and the company will supply equipment to complete successful work from home environment. PURPOSE OF THE JOB The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding company's products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with company's standards. Reports to: Customer Solutions Team Leader Span of Control: Individual Role with Assigned Responsibilities JOB RESPONSIBILITIES Provide quality service to internal and external customers. Handle incoming customer calls, emails and web inquiries regarding company's products and warranties Ensure a timely and professional response Enter all relevant information regarding inquiries into company's system Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information Advise customers on newly available products and programs to promote the brand and drive overall sales Follow up with customers as requested Metrics: Call quality score Customer feedback Information accuracy Adherence to schedule Attendance JOB REQUIREMENTS MINIMUM QUALIFICATIONS: High School diploma or equivalent (Associates or Bachelors Degree preferred) At least one year work experience in a customer facing environment EXPERIENCE: Building materials experience desireable 1-3 years prior customer service experience Prior experience working in a team environment Demonstrated ability to work independently KNOWLEDGE, SKILLS & ABILITIES: Strong oral and written communication skills Proficient typing skills General business acumen Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments Strong team building, customer service, planning and organizing skills High attention to detail with the ability to handle multiple priorities Ability to excel in a fast paced and ever-changing work environment Ensures personal accountability Quickly learns and adapts to change Inquisitive and curious

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future As a Customer Service Specialist at ASM, you'll be the backbone of our order management process, ensuring seamless coordination from quote creation to delivery tracking. Your role is critical in supporting our customers and internal teams by managing complex workflows and driving operational excellence. Join us and make an impact in a fast-paced, innovative environment where collaboration and precision matter. What you will be working on: Manage all aspects of Sales Order Management, including open orders, quote creation, and delivery tracking. Oversee I&Q and Warranty Order Management, including MRP runs, internal PO creation, delivery tracking, and expediting. Collaborate across the organization with key stakeholders in Procurement, Planning, Logistics, Manufacturing, Finance, and Service teams. Take ownership of the Complete Kit Management Program. What we are looking for: BS degree. Experience as a CSR or Spares Planner, preferably in the semiconductor equipment industry. Proven customer support experience. Fluent English communication skills. Proficiency in Excel and SAP. Ability to learn and apply new information or skills. Strong multitasking, prioritization, and time management abilities. What sets you apart Experience in semiconductor equipment industry (preferred). Demonstrated ability to work effectively in cross-functional teams. Strong problem-solving skills and attention to detail. Adaptability in a fast-paced, dynamic environment. Apply today to be part of what's next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. ** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future** As a Specialist I, Customer Service you will be the key point of contact for our customers. You will play a vital role in ensuring seamless order processing and exceptional service. You will manage the full order lifecycle from entry to invoicing-while collaborating with cross-functional teams to meet urgent delivery needs and resolve escalations with confidence. Main responsibilities Be the go-to expert for customer order management and communication Process and track orders using SAP S4H, ensuring accuracy and timeliness Handle urgent requests and escalations with professionalism and urgency Collaborate with global planners and internal teams to meet customer expectations Generate reports and insights to support on-time delivery and continuous improvement Support consignment inventory management, RMAs, and other customer-specific processes utilizing both ASM and customer's systems of record (portals). Main requirements 2+ years of customer service experience in a high-tech or fast-paced environment Proficiency in SAP (Sales & Distribution, Materials Management) and Microsoft Excel (VLOOKUP, Pivot Tables, etc.) Strong organizational skills and a customer-first mindset Ability to multitask, prioritize, and work independently under pressure A proactive, flexible, and team-oriented attitude Preferred Qualifications Bachelor's degree or equivalent experience (5+ years in a related field) Background in business administration, supply chain, or accounting Apply today to be part of what's next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. ** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future** As a Customer Service Specialist at ASM, you'll be the backbone of our order management process, ensuring seamless coordination from quote creation to delivery tracking. Your role is critical in supporting our customers and internal teams by managing complex workflows and driving operational excellence. Join us and make an impact in a fast-paced, innovative environment where collaboration and precision matter. What you will be working on: Manage all aspects of Sales Order Management, including open orders, quote creation, and delivery tracking. Oversee I&Q and Warranty Order Management, including MRP runs, internal PO creation, delivery tracking, and expediting. Collaborate across the organization with key stakeholders in Procurement, Planning, Logistics, Manufacturing, Finance, and Service teams. Take ownership of the Complete Kit Management Program. What we are looking for: BS degree. Experience as a CSR or Spares Planner, preferably in the semiconductor equipment industry. Proven customer support experience. Fluent English communication skills. Proficiency in Excel and SAP. Ability to learn and apply new information or skills. Strong multitasking, prioritization, and time management abilities. What sets you apart Experience in semiconductor equipment industry (preferred). Demonstrated ability to work effectively in cross-functional teams. Strong problem-solving skills and attention to detail. Adaptability in a fast-paced, dynamic environment. Apply today to be part of what's next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future As a Specialist I, Customer Service you will be the key point of contact for our customers. You will play a vital role in ensuring seamless order processing and exceptional service. You will manage the full order lifecycle from entry to invoicing-while collaborating with cross-functional teams to meet urgent delivery needs and resolve escalations with confidence. Main responsibilities Be the go-to expert for customer order management and communication Process and track orders using SAP S4H, ensuring accuracy and timeliness Handle urgent requests and escalations with professionalism and urgency Collaborate with global planners and internal teams to meet customer expectations Generate reports and insights to support on-time delivery and continuous improvement Support consignment inventory management, RMAs, and other customer-specific processes utilizing both ASM and customer's systems of record (portals). Main requirements 2+ years of customer service experience in a high-tech or fast-paced environment Proficiency in SAP (Sales & Distribution, Materials Management) and Microsoft Excel (VLOOKUP, Pivot Tables, etc.) Strong organizational skills and a customer-first mindset Ability to multitask, prioritize, and work independently under pressure A proactive, flexible, and team-oriented attitude Preferred Qualifications * Bachelor's degree or equivalent experience (5+ years in a related field) * Background in business administration, supply chain, or accounting Apply today to be part of what's next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

The Customer Service Representative will engage in a variety of tasks to ensure smooth operations and exceptional customer experience. The role involves looking at payments and invoicing, handling communication with the lab, answering phones and emails, and facilitating the ordering of supplies. Responsibilities + Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. + Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments. + Refer unresolved customer grievances to designated departments for further investigation. + Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. + Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Skills + Customer service oriented with a focus on providing information in response to inquiries about products and services. + Strong verbal and written communication skills. + Attention to detail and customer service skills. + Interpersonal skills and the ability to work independently. + Ability to accurately document and record customer/client information. + Previous experience with computer applications, such as MS Outlook or data entry software. Additional Skills & Qualifications + High school diploma or GED preferred. + 0-2 years of customer service related experience required. + 1+ year of experience in customer service with active interactions/communications with customers. + Self-starter, multi-tasker, good communicator, highly organized, calm under pressure. + Knowledge of Microsoft Office/Excel/Word. + Proficiency in computer operations. Work Environment The position requires working onsite in Tucker for five days a week, Monday through Friday from 9:30 AM to 6:30 PM. Job Type & Location This is a Contract to Hire position based out of Tucker, GA. Pay and Benefits The pay range for this position is $16.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tucker,GA. Application Deadline This position is anticipated to close on Jan 27, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

We are seeking a dedicated contractor to provide essential operational support for the Leave of Absence and Accommodation programs across North America and LAC. This role is crucial in managing increased case volumes and supporting significant projects until the cost savings from automation are achieved within the Lifecycle Solutions team. This position will serve as a backfill for an existing contractor in the NA/LAC Accommodations team. Responsibilities + Coordinate with internal stakeholders and third-party vendors to resolve leave and leave pay escalations. + Audit and sign off on Leave Pay Reports within a 48-hour SLA. + Support the Leave Pay to Payroll Integration project and update process documentation. + Manage complex accommodation cases in compliance with ADA and Title VII. + Collaborate with multiple stakeholders to ensure timely resolution and SLA adherence. + Maintain accurate documentation and case tracking. + Identify opportunities to streamline workflows and improve efficiency. + Update documentation to reflect current processes and compliance standards. Essential Skills + 4+ years of experience in Leave & Accommodations as the primary responsibility. + Experience in HR operations, leave management, or accommodation programs. + Knowledge of ADA and Title VII compliance requirements. + Strong organizational skills and ability to manage high-volume, complex cases. Additional Skills & Qualifications + Experience in big tech, fintech, banking, or finance is a huge plus. + Familiarity with payroll processes and integrations is a plus. + ServiceNow and Workday knowledge are nice to have. + Understanding of how to work with a third-party leave vendor. + Preferably has experience in handling accommodations in a tech environment, especially with navigating WFH and business needs in grey areas. Work Environment The position is based in three large corporate buildings in North Austin with state-of-the-art facilities. A hybrid work schedule is offered, with in-office days on Tuesday, Wednesday, and Thursday, and remote work on Monday and Friday. The environment includes snacks and recreational activities. The Accommodations Team consists of two dedicated analysts and two contractors, while the Leave of Absence Team includes one analyst in Austin and one in Bangalore. An additional person is being hired for each team. Job Type & Location This is a Contract position based out of Austin, TX. Pay and Benefits The pay range for this position is $26.00 - $34.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Austin,TX. Application Deadline This position is anticipated to close on Jan 24, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

General information Career area Collections 2911 Lake Vista Drive, TX Remote? No Ref # 21559 Posted Date 01-21-26 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices. Compensation & Schedule: Compensation: $23.75/hr. + monthly incentives Training class starts: April 6, 2026 Work schedule after training: 8am - 5pm EST or (7am - 4pm CST) Monday through Friday 12pm - 9pm EST or (11am - 8pm CST) one day per week 8am - 12pm EST or (7am - 11am CST) one Saturday per month The Work Itself Make outbound phone calls and handle incoming calls to meet required performance standards and metrics. Contact Ally auto loan customers regarding late or missed payments. Understand reasons for delinquency and negotiate payment arrangements. Respond to customer inquiries via phone, workflow systems, and email. Research and resolve account discrepancies. Document all interactions clearly and accurately. Maintain professionalism and accuracy while managing accounts. Meet performance standards for call volume, delinquency, and customer satisfaction. Identify and recommend solutions to avoid repossession losses. Use computerized systems for tracking and troubleshooting. Maintain strict confidentiality of customer information. Adhere to all state and federal laws in the handling of accounts. The Skills You Bring Bilingual (Spanish) skills are required. High school diploma or GED equivalent required. Experience in financial services or a related industry preferred. Associate or bachelor's degree in business or related field may be used in lieu of experience. Excellent listening, verbal, and written communication skills. Strong attention to detail and professional phone etiquette. Sales, negotiation, and skip tracing skills preferred. Proficiency with Microsoft Windows and internet-based applications required. Ability to multi-task and meet key performance metrics. Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management. Ability to work flexible hours, including weekends, holidays, and overtime as needed. #LI-Hybrid How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. To view more detailed information about Ally's Total Rewards, please visit this link: ****************************************************************************** Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit ************* Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at *****************. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: $49400 - $55640 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Immediate need for a talented Solutions Center Representative. This is a 12-month contract, with potential for project extension opportunity with long-term potential and is located in Scottsdale, AZ (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-01626 Pay Range: $18 - $19 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses. Key Requirements and Technology Experience: Key Skills; Customer Service Associate degree/bachelor's degree Our client is a leading Financial industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title: Customer Service Representative I Duration: 03 Months About the Role: This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred Education: Bachelor's Degree, preferred