Principal Engagement Manager, US Federal Government
Customer Success Manager Job At Workday
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
Workday is the leader in enterprise-class, software-as-a-servic e (SaaS) solutions for managing global businesses. Our solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Student solutions for midsize and large organizations.
About the Role
As an Engagement Manager in our US Federal practice, you will be the key player on a team that guides customers through the deployment lifecycle, solution delivery, and issue management by partnering with Workday Delivery leadership, consultants, resource management and Workday Deployment Partners. You will be the Workday leader responsible for overseeing the Customer experience through deployments. You will be tasked with managing a portfolio of project engagements, including external customer facing engagements (initial and subsequent add-on deployments) as well as internal Workday engagements.
Ensuring the successful implementation of the Workday product on some of our largest projects for our US Federal customer base is a critical aspect of this opportunity. The Engagement Manager will drive the client implementation and will be involved in the development of several key project deliverables (e.g., charter, project/staffing plan, issue logs, etc.) and partnering with the Client project manager to resolve issues that stand in the way of project success. You will also be responsible for managing to the agreed upon budget and delivering the project profitably.
As an Engagement Manager in the US Federal practice, you will also provide advice, direction and guidance to Workday Deployment Partner Project Directors and Project Managers in the area of Workday deployments.
What you'll be doing:
Project manage one or more Workday product implementations concurrently, likely including Partner led deployments
Ensure the project is successfully delivered within the budget and time outlined in the SOW
Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
Provide guidance and mentoring to Professional Services resources working on your implementations
Ensure projects are properly planned and staffed
Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes
Work with Delivery Assurance to ensure compliance with agreed to checkpoints
Present at Executive Steering Committee meetings
Ensure the client takes advantage of Workday best practices
Be a liaison for Professional Services when interacting with sales and/or development
Identify opportunities to position other service offerings
Ensure the client can serve as a reference upon completing their implementation
Assist in the transition of the customer from Professional Services to Product Support
Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW
Expected results within 12 months:
Become an expert in Workday's Implementation Methodology and use it on all engagements
Demonstrate competency in the Workday HCM, Financials, and/or Payroll product suite
Full project P+L ownership
About You
Basic Qualifications:
Demonstrable experience (10+ years) of project managing Medium and/or Large Enterprise ERP implementations preferably within the Federal and/or State & Local Government customer base.
Experience implementing Workday, Oracle, PeopleSoft, SAP, Ultimate, Lawson or a similar application.
Prior consulting experience either as an internal consultant or with a consulting/software company.
Demonstrated experience with at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar product areas.
Other Qualifications:
Experience overseeing 3rd parties on a project
Experience within the Public Sector
Business development experience
Previous service sales experience is a plus. Successful candidates have a balance of functional (business) and technical experience
Experience in project managing financial implementations or knowledge of financial business processes and financial reporting is desirable.
Ability to facilitate clear and effective internal and external communication.
Demonstrated negotiation, mediation and problem-solving skills.
Capacity to develop strong interpersonal relationships to inspire positive change, foster team collaboration and persuading stakeholders to support strategic decisions.
Expertise in risk management, strategic planning and operational efficiency.
Ability to travel 50 percent or more of the time
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary location: USA.VA.McLean (Tyson's Corner)
Primary Location Base Pay Range: $140,500 to $210,700 USD
Additional US Location(s) Base Pay Range: $127,100 to $217,100 USD
Posting End Date: 2/28/25.
Applications are accepted for this position on an ongoing basis, through the stated End Date.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.VA.McLean (Tyson's Corner)
Additional US Location(s) Base Pay Range: $140,000 USD - $248,700 USDIf performed in Colorado, the pay range for this job is $147,400 - $221,100 USD based on min and max pay range for that role if performed in CO.
The application deadline for this role is the same as the posting end date stated as below:
02/28/2025
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Client Svc Manager: Shipping/Receiving
Melville, NY Jobs
US-NY-Melville Type: Full-Time # of Openings: 1 NY - Melville-Canon-MS About the Role
Responsible for all activities for a specifically assigned large customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site staff, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationships with the Administrators. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
Your Impact
Production and Workflow
- Monitors and ensures compliance with established workflow processes and procedures.
- Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
- Manages efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations
- Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
- Determines developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports.
Client Relationship Management
- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
- Resolves complaints escalated by the customer or other end users in a timely manner.
People Management and Development
- Ensures effective performance management with direct reports and oversee the overall process.
- Ensures effective two-way communication with direct reports and within area of responsibility.
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
Administration and Reporting
- Maintains targeted levels of profitability.
- Manages and control inventory and assets.
Results Expected
- Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Strong customer service and communication skills are required.
- Workforce and Oracle experience a plus.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require up to 15% travel (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
In accordance with applicable law, we are providing the anticipated hourly rate for this role: $64,350 to $84,850/ year
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#PM20 #LI-JZ1 #LI-ONSITE
PI54b9a628eb37-26***********9
Customer Success Manager
Suwanee, GA Jobs
About Murrelektonik
At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness. We are proud of this: for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis.
We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits.
We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more.
Learn more about working at Murrelektronik and apply online today.
Summary
The Customer Success Manager serves as the main point of contact for their outside sales partner and is intimately engaged in the day-to-day support and development of the sales region. As the main point of contact for their client base, they have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviors to the sales, marketing, and product teams. It is a customer success manager's responsibility to address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. They are directly responsible for resolving cases, processing orders, quote creation and advising on buying decisions.
Essential Duties
Conduct daily check-in with outside sales partner.
Support outside sales partner with scheduling meetings, demonstrations, etc. with existing and potential customers.
Establish initiatives and identify opportunities to encourage customer growth and increase revenue conversion for both existing customer base and potential customers.
Conduct sales pipeline and opportunity review on a bi-monthly basis for customer base.
Develop new and existing relationships across your customer base to ensure a strengthened partnership and the creation of new advocates.
Proactively engage with predefined client segment. This is inclusive, but not limited to, development and delivery of client specific reports, project planning support and maintaining specific client pricing data.
Provide updates to internal cross-functional partners on customer perspectives, risks, strategic insights, executive briefings, and requests.
Manage and respond to inbound customer service-related inquiries via phone, cases, and email.
Own the complete order lifecycle: Accurate order entry, provide accurate and timely information related to orders, delivery updates, ensuring invoice receipt.
Accurately create and deliver pricing and availability quotes (P&A quotes) in addition to special pricing quotes.
Ensure that customer issues are being resolved in a timely manner and that all escalated matters are handled with a sense of urgency.
Collaborate with internal Murrelektronik departments to ensure all client issues, real and perceived, are being addressed and resolved.
Foster proficient familiarity with product applications at an intermediate level.
Scale up and down to support both the Customer Experience Managers and Sr. Customer Service Specialists as needed.
Work with Customer Experience Managers to ensure Customer Service team members are cross trained on client base.
Attend all assigned training sessions.
Attendance for in-person client meetings as required.
Other duties as assigned
Desired Knowledge, Skills, and Abilities:
Possess a minimum of 5 years of senior level customer service experience.
Proficiency in working with SAP or similar ERP systems.
Proficiency in working with Salesforce or similar CRM (Customer Relationship Management) systems.
Proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, etc.
Possess strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders.
Bi-Lingual preferred.
Detail-oriented and ability to provide high-quality work, with a sense of urgency and focus on accuracy.
Ability to be open and adaptable to change.
Strong customer focus, empathetic, friendly, good energy, and positive demeanor in the workplace.
Excellent time management skills and ability to multi-task when under pressure.
Strong interpersonal & communication skills and ability to work well in a peer driven-team environment.
Ability to operate with a high degree of emotional intelligence in the workplace and while interacting with others.
Embody Murrelektronik's Core Values.
Education
Bachelor's degree in business or other degree related field preferred.
Travel
Occasional travel is required for this position.
Customer Success Manager
Austin, TX Jobs
Aurigo is a technology company founded in 2003 with a mission to help public sector agencies and facility owners plan, deliver, and maintain their capital projects and assets safely and efficiently. With more than $300 billion of capital programs under management, Aurigo's award-winning software solutions are trusted by over 300 customers in transportation, water and utilities, healthcare, higher education, and government on over 40,000 projects across North America. We are a privately held corporation headquartered in Austin, Texas, USA, with software development and support centers in Canada and India. We are proud to be Great Place to Work Certified three times in a row. If you are ready to work for a fast-paced software company growing exponentially and interact with some of the brightest minds in the industry to solve real problems, we want to talk to you.
Role:
We're seeking a passionate Customer Success Manager (CSM) to join our growing team! If you thrive in a dynamic environment, collaborating with bright minds to solve real problems and ensure client success, then Aurigo is the place for you.
In this role, you'll become a trusted advisor, guiding clients to maximize the value of our software solutions. You'll partner closely with project managers, technical consultants, and client stakeholders to understand their needs, develop strategic plans, and drive user adoption. Your efforts will directly impact client success, increasing benefit realization, value creation, and ROI.
Responsibilities:
Client Management: Build strong relationships with clients to understand their needs, schedule regular check-ins, and gather feedback. Analyze usage data to assess software effectiveness.
Performance Monitoring: Report on key performance indicators (KPIs) relevant to client projects.
Training and Support: Organize and facilitate training sessions to enhance software proficiency. Provide ongoing support and troubleshooting for clients.
Feedback and Improvement: Gather client feedback on features and functionality, identifying areas for improvement. Conduct surveys to assess client satisfaction and usage challenges. Recommend best practices and solutions to clients, and prepare reports summarizing client progress, challenges, and success stories.
Growth Strategies: Monitor contract renewal timelines and initiate discussions well in advance. Identify opportunities for upselling additional features or services based on client needs. Collaborate with product development and marketing teams to relay client feedback and advocate for client-driven enhancements. Share client insights and contribute to product strategy through internal meetings.
Community Building: Foster a user community through forums or groups to encourage knowledge sharing and engagement. Share success stories and case studies within the client community to highlight effective software use.
Strategic Planning: Assist clients in developing strategies for utilizing the software to achieve their project goals. Review and adjust success plans regularly in alignment with client objectives.
Risk Management: Proactively identify potential risks to client success and work to mitigate them. Develop contingency plans for high-risk clients to ensure continued satisfaction and engagement.
Data-driven decisions: Regularly analyze customer data to inform strategic and operational changes, including staff training and development opportunities.
Leadership and communication: Host and manage periodic customer operations review meetings to assess performance and provide updates to senior leadership.
Deliver exceptional customer support: Achieve specific goals, KPIs, and metrics including service level agreements (SLAs), customer satisfaction (CSAT), Net Promoter Score (NPS), and agent productivity.
Qualifications:
Bachelor's degree with a minimum of 4-5 years of experience in a client facing role
Experience with leading enterprise software customer success, working a book of clients
Building Customer Success Plans, leading Executive level QBR for Enterprise Software clients, communicating with all stakeholders within the organization
Expertise with Salesforce, Project Management methodology, Power BI, Pendo, etc.
Creative problem solver, able to accomplish goals through a variety of processes and tools
Strong analytical and communication skills
Ability to deal with complex customer relationships
Customer Success Manager
Cincinnati, OH Jobs
About Unlimited:
Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we've been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.
Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we're headed, how we're getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Associate Customer Success Managers join our Customer Success department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction.
Minimum Qualifications:
Bachelor of Business Administration degree or relevant field required
Eligible to work in the United States without visa sponsorship
Candidate Attributes:
Interest in healthcare technology
Understands the big picture and has strategic perspective that goes beyond short-term outcomes
Adept at directing customers and managing employees at all levels of the business
Takes responsibility for their actions and outcomes; is proactive and accountable to others
Always prepared and doesn't get hit with surprises; does the preparation work that others skip
Great listener who engages with others' ideas in a thoughtful, comprehensive way
Continuously invests in their skills and knowledge development
Trustworthy and easily earns and deserves the trust of customers and colleagues
Problem solver that hustles to find a solution; willing to roll up their sleeves to get the job done
Proven track record of producing outstanding results
Confident presenter who commands attention and inspires action
Dedication to creating positive client relationships and experiences
Exceptional verbal and written business communication skills
Strong organizational skills, able to use time and resources efficiently and effectively
Engages in conflict resolution with a balance of empathy and accountability
Defines success collectively and places higher value on achieving team goals over status and ego
Responsibilities of the Customer Success Manager Include:
Increases customer satisfaction, loyalty, and advocacy
Establishes and builds strong working relationships with business leaders at all levels
Monitors and analyzes customer data, financial metrics, and service metrics to proactively identify trends and create solutions to intervene on clients' behalf
Works with project teams to uncover and avoid problems during the client onboarding process
Gathers feedback and recommendations from customers to help develop new product features
Hosts standing calls with clients to report on system performance, service level and special initiatives
Coordinates ongoing communication of best practices, solutions, and software enhancements to clients
Leads client escalations to resolution, responding with a standardized escalation process
Acts as an escalation point for internal teams and assists with client-facing communication
Leads both customers and internal executives and managers on key initiatives
Travel up to 25%
Compensation Plan:
Full-time position - base salary commensurate with skills/experience plus travel incentive(s)
Structured annual bonus program
Company matching 401(k)
Health and Dental insurance premiums paid in full by Unlimited Systems
Perks:
Recognized Top Workplace
Hybrid work environment - primarily work from home with intermittent in-office touchpoints
Professional training opportunities
Fun team-building and community involvement activities
Modern office with company provided beverages
Fitness, entertainment, dining, and shopping options near office headquarters
Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit *************************
SAP Success Factor Manager
Newark, CA Jobs
Success Factor Manager
Please note, this role is onsite in Southfield, MI, or Newark, CA.
Key Responsibilities:
Team Leadership: Lead, mentor, and support a team of People Technology analysts responsible for configuring and supporting SAP SuccessFactors, including Employee Central, Performance, Compensation, and Learning modules.
Stakeholder Collaboration: Partner with HR, Payroll, and other key stakeholders to understand business needs and recommend technological solutions to streamline and automate processes.
Cross Team Collaboration: Collaborate with the Workforce Software team to ensure the smooth delivery of cross-platform projects.
System Management: Oversee the timely and high-quality implementation of system upgrades, fixes, and enhancements, adhering to best practices in change management.
Technical Guidance: Provide expert advice on SuccessFactors best practices, including system configurations, roles and permissions, security, business process workflows, custom reports, dashboards, and integration files.
Integration Support: Work with integration Subject Matter Experts (SMEs) to ensure seamless integration of SuccessFactors with other HR, Payroll, and IT systems.
Documentation and Compliance: Ensure comprehensive and up-to-date technical documentation, including design specifications, system configurations, and testing plans for all projects.
Continuous Improvement: Stay informed about the latest system functionalities, releases, and patches, guiding the team in leveraging these to enhance system performance and capabilities.
Business Analysis and Design: Perform in-depth business design, analysis, internal consulting, application testing, and design reviews
You Bring:
Bachelor's degree in Information Technology, Computer Science, Human Resources, or a related field.
Proven experience in a leadership role within a customer-facing environment.
At least 5 years of hands-on experience as a SuccessFactors Techno-Functional Consultant or in a similar capacity, with substantial experience in implementing and supporting SAP SuccessFactors.
Strong expertise in SAP SuccessFactors, including Core HRIS, Learning, Performance, and Compensation modules.
Deep understanding of system configurations, workflows, and business rules within SuccessFactors.
Excellent problem-solving abilities with a knack for analyzing complex business requirements and designing effective solutions.
Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels.
Proven track record of managing multiple priorities and meeting project deadlines.
Preferred Qualifications:
SAP SuccessFactors certification(s) are highly desirable.
Customer Success Manager-Retail
Dallas, TX Jobs
We are looking for a Customer Success Manager (CSM) with strong expertise in core Retail and/or CRE services to join our team. The CSM will play a pivotal role in ensuring the successful execution of projects, nurturing long-term client relationships, mitigating delivery risks, and identifying opportunities for account growth. This individual will be instrumental in expanding our presence in the financial services domain.
Key Responsibilities
Project Execution and Delivery:
Oversee the delivery of consulting projects, ensuring alignment with client objectives, timelines, and quality standards.
Work closely with cross-functional teams, including data engineers, AI specialists, integration experts, and application developers, to achieve project goals.
Client Relationship Management:
Serve as the primary point of contact for clients, fostering trust and ensuring high levels of customer satisfaction.
Conduct regular check-ins with clients to understand their evolving needs and challenges.
Risk Assessment and Mitigation:
Proactively identify delivery risks and implement strategies to mitigate them.
Ensure smooth communication and issue resolution between internal teams and clients.
Account Growth and Portfolio Expansion:
Identify upselling and cross-selling opportunities within accounts by understanding client business goals.
Collaborate with the sales and solutions teams to expand the financial services portfolio.
Domain Expertise and Advisory:
Leverage deep knowledge of core Retail services to provide insights and strategic recommendations to clients.
Stay abreast of industry trends, regulatory changes, and emerging technologies impacting the financial sector.
Business Development:
Contribute to proposals, case studies, and presentations to showcase the firm's expertise to prospective clients.
Build strong relationships with key stakeholders in client organizations to identify new business opportunities.
Key Skills And Qualifications
Domain Expertise:
Strong understanding of retail services and industry best practices.
Project Management:
Proven experience managing and delivering complex consulting projects.
Ability to handle multiple projects and clients simultaneously while maintaining high standards of quality and delivery.
Relationship Management:
Excellent communication, negotiation, and interpersonal skills.
Ability to build and sustain long-term client relationships.
Strategic Thinking:
Capability to assess business needs, propose innovative solutions, and create value-driven client strategies.
Analytical mindset to identify risks, opportunities, and areas for improvement.
Technical Acumen:
Familiarity with technologies related to data engineering, AI, application engineering, and integration.
Understanding of modern technology stacks used in financial services.
Educational Background And Experience
Bachelor's or Master's degree in Technology.
10+ years of experience in customer success, account management, and project delivery within the consulting or retail services industry.
Client Partner
Santa Rosa, CA Jobs
Job Description: US - Account Manager/Client Partner
Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients' teams to provide rapid scalability with predictable budgets.
Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.
Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners Please visit us at: **********************
Key Responsibilities of the Role:
● Develop customer growth strategies along with our leadership team.
● Work on strategic requirements, develop deep and long-term relationships across
client organizations.
● Harvest strategic accounts, create demand, and oversee marketing activities to increase the visibility of Trantor.
● Create a standardized outreach for current and future clients and coordinate its implementation
across sales and marketing teams.
● Monitor and deploy strategies and processes across the revenue cycle from customer acquisition to engagement to success - Make accounts grow with us
● Your success will be measured via a combination of revenue growth and account profitability.
Understand how to have pre-sales conversation with customer on Enterprise IT, GenAI, COTS based solutions collaborate with technical leadership to develop proposals and solutions
What it takes to catch our eye
● 6-10 Years of experience in account management or sales in IT/ITES/Consulting/Analytics
● Ideal candidate should be either a US Citizen or Permanent Resident
● Experience in building client relationships, across an organization, and growing revenues and
Profitability
● Have achieved a Net Promoter Score (NPS) of 8 or above from clients.
● Demonstrated executive leadership capabilities and excellent interpersonal skills.
● Demonstrated experience in seamlessly developing relationships at the C-suite, Officer level.
● Excellent presentation, selling and negotiating skills.
● Cross-functional influence, relationship building, and project management skills towards a broad
constituency ranging from customers, channel partners, sales, marketing, and technical management.
Client Partner
San Francisco, CA Jobs
Job Description: US - Account Manager/Client Partner
Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients' teams to provide rapid scalability with predictable budgets.
Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.
Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners Please visit us at: **********************
Key Responsibilities of the Role:
● Develop customer growth strategies along with our leadership team.
● Work on strategic requirements, develop deep and long-term relationships across
client organizations.
● Harvest strategic accounts, create demand, and oversee marketing activities to increase the visibility of Trantor.
● Create a standardized outreach for current and future clients and coordinate its implementation
across sales and marketing teams.
● Monitor and deploy strategies and processes across the revenue cycle from customer acquisition to engagement to success - Make accounts grow with us
● Your success will be measured via a combination of revenue growth and account profitability.
Understand how to have pre-sales conversation with customer on Enterprise IT, GenAI, COTS based solutions collaborate with technical leadership to develop proposals and solutions
What it takes to catch our eye
● 6-10 Years of experience in account management or sales in IT/ITES/Consulting/Analytics
● Ideal candidate should be either a US Citizen or Permanent Resident
● Experience in building client relationships, across an organization, and growing revenues and
Profitability
● Have achieved a Net Promoter Score (NPS) of 8 or above from clients.
● Demonstrated executive leadership capabilities and excellent interpersonal skills.
● Demonstrated experience in seamlessly developing relationships at the C-suite, Officer level.
● Excellent presentation, selling and negotiating skills.
● Cross-functional influence, relationship building, and project management skills towards a broad
constituency ranging from customers, channel partners, sales, marketing, and technical management.
Client Partner
Fremont, CA Jobs
Job Description: US - Account Manager/Client Partner
Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients' teams to provide rapid scalability with predictable budgets.
Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.
Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners Please visit us at: **********************
Key Responsibilities of the Role:
● Develop customer growth strategies along with our leadership team.
● Work on strategic requirements, develop deep and long-term relationships across
client organizations.
● Harvest strategic accounts, create demand, and oversee marketing activities to increase the visibility of Trantor.
● Create a standardized outreach for current and future clients and coordinate its implementation
across sales and marketing teams.
● Monitor and deploy strategies and processes across the revenue cycle from customer acquisition to engagement to success - Make accounts grow with us
● Your success will be measured via a combination of revenue growth and account profitability.
Understand how to have pre-sales conversation with customer on Enterprise IT, GenAI, COTS based solutions collaborate with technical leadership to develop proposals and solutions
What it takes to catch our eye
● 6-10 Years of experience in account management or sales in IT/ITES/Consulting/Analytics
● Ideal candidate should be either a US Citizen or Permanent Resident
● Experience in building client relationships, across an organization, and growing revenues and
Profitability
● Have achieved a Net Promoter Score (NPS) of 8 or above from clients.
● Demonstrated executive leadership capabilities and excellent interpersonal skills.
● Demonstrated experience in seamlessly developing relationships at the C-suite, Officer level.
● Excellent presentation, selling and negotiating skills.
● Cross-functional influence, relationship building, and project management skills towards a broad
constituency ranging from customers, channel partners, sales, marketing, and technical management.
Client Partner
San Jose, CA Jobs
Job Description: US - Account Manager/Client Partner
Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients' teams to provide rapid scalability with predictable budgets.
Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.
Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners Please visit us at: **********************
Key Responsibilities of the Role:
● Develop customer growth strategies along with our leadership team.
● Work on strategic requirements, develop deep and long-term relationships across
client organizations.
● Harvest strategic accounts, create demand, and oversee marketing activities to increase the visibility of Trantor.
● Create a standardized outreach for current and future clients and coordinate its implementation
across sales and marketing teams.
● Monitor and deploy strategies and processes across the revenue cycle from customer acquisition to engagement to success - Make accounts grow with us
● Your success will be measured via a combination of revenue growth and account profitability.
Understand how to have pre-sales conversation with customer on Enterprise IT, GenAI, COTS based solutions collaborate with technical leadership to develop proposals and solutions
What it takes to catch our eye
● 6-10 Years of experience in account management or sales in IT/ITES/Consulting/Analytics
● Ideal candidate should be either a US Citizen or Permanent Resident
● Experience in building client relationships, across an organization, and growing revenues and
Profitability
● Have achieved a Net Promoter Score (NPS) of 8 or above from clients.
● Demonstrated executive leadership capabilities and excellent interpersonal skills.
● Demonstrated experience in seamlessly developing relationships at the C-suite, Officer level.
● Excellent presentation, selling and negotiating skills.
● Cross-functional influence, relationship building, and project management skills towards a broad
constituency ranging from customers, channel partners, sales, marketing, and technical management.
Associate Client Manager
Austin, TX Jobs
Infosys is seeking an Associate Practice Engagement Manager for its Engineering Services Practice. The Associate Practice Engagement Manager (APEM) is responsible for all client interfaces within the assigned account scope. The APEM works together with their manager (PEM/Senior PEM) to build an account plan and is responsible for client management based on the account plan. Usually, the APEM handles a single account or part of a large account, with an indicative annual book of business of up to $10 million.
About Infosys Engineering Services:
Enterprises need resilient networks, digitally connected workforce, and smart connected products, to reorient their production to be more local and enable faster launch of new offerings. This requires massive engineering interventions in product design, software defined networking, robotics, IoT, Unified Communication/Contact Center and containerization. Infosys Engineering Services is strategically positioned to respond to real-time customer needs and build technology offerings that are highly competitive while focusing on continuous cost improvements. To learn more about Infosys and see our ideas in action, visit Infosys - Consulting | IT Services | Digital Transformation
Role Description:
Client relationship management and business development: manage client relationships, build a portfolio up to $10mm, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
Required Qualifications:
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
Track record of interacting and building relationship with C-level client contacts
Experience in driving large deals, with proven track record of closing deals
Experience in Wi-Fi, 5G, SDN, NFV, MEC, Unified Communications, and VOIP. Additionally, candidates should have impressive credentials in either building or selling Network OSS offerings, including Plan & Build, Network Inventory, Provisioning, Assurance and Network Testing.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
Knowledge of industry specific go-to-market solutions
Good understanding of industry specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
EEO/About Us :
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Client Account Manager
Houston, TX Jobs
The Client Account Manager is responsible for maintaining and expanding relationships with existing and previous clients within the energy and commodities trading sectors at cap Spire . This role focuses on strategic account management, driving account growth, and ensuring the effective delivery of cap Spire's ETRM/CTRM services and solutions.
Key Responsibilities:
Manages and strategically grows relationships with a portfolio of cap Spire's existing and prior clients. Develops comprehensive account strategies that encompass consultative selling, cross-selling, and upselling to expand client engagements and maximize revenue growth.
Drives the sales of cap Spire's consulting services for ETRM/CTRM platforms such as OpenLink Endur, Allegro, and RightAngle by understanding and addressing client needs and challenges. Acts as the primary liaison between cap Spire and high-value clients, ensuring a seamless alignment of business solutions with client objectives.
Consistently meets and exceeds revenue targets, maintaining a robust portfolio of accounts with substantial annual revenue expectations. Implements effective strategies to ensure ongoing growth and client satisfaction.
Builds and maintains trusted advisor relationships with key stakeholders within client organizations, including executives and decision-makers. Regularly conducts account reviews to assess client satisfaction and proactively address potential challenges.
Collaborates with internal teams, including advisory, consulting, delivery, and practice leaders, to tailor and deliver solutions that meet specific client needs. Ensures that all client engagements are executed with a high standard of quality and client satisfaction.
Stays abreast of industry trends and market activities to enhance strategic account planning and sales approaches. Represents cap Spire at industry events, conferences, and forums to boost brand visibility and foster client relationships.
Manages the end-to-end sales cycle for opportunities within assigned accounts, from identifying opportunities, developing proposals, negotiating deals, to closing sales. Maintains accurate records of client interactions, opportunities, and account progress in the designated CRM tool.
Required Skills/Abilities:
Proficient in the strategic use of ETRM/CTRM platforms and services, applying this knowledge to solve client challenges.
Exceptional communication and relationship-building skills, capable of effectively engaging with executive-level stakeholders.
Strong organizational skills, able to handle multiple accounts and priorities simultaneously.
Education and Experience:
A minimum of 5-10 years of relevant experience in account management or sales, specifically within the ETRM/CTRM sector.
Bachelor's degree in Business, Finance, Engineering or a related field is required; MBA preferred.
Previous experience in the energy and commodities trading industry.
Expertise in managing large, complex client accounts with a demonstrated ability to meet or exceed substantial revenue targets.
Preferred Qualifications:
Background in a consulting firm, large technology company or software provider in the ETRM/CTRM space, including platforms like OpenLink Endur, Allegro, and RightAngle.
Proficiency with CRM tools such as Monday.com to manage accounts and track sales performance.
Physical Requirements:
Willingness and ability to travel as needed to meet client needs and company objectives.
Mgr, Contact Center.
Naperville, IL Jobs
Immediate need for a talented Mgr, Contact Center. This is a Fulltime opportunity with long-term potential and is located in Atlanta, GA / Naperville, IL (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-56594
Pay Range: $130000 - $137500/annum. Employee benefits include, 20% Bonusplus 6% 401(k) plan + Employee get Retirement Package after 5 years.
Key Responsibilities:
Applies leadership and strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets of Client Gas.
Partners with business leaders across the organization and works closely with the technology organization to ensure resources and strategies are aligned to current and future needs of the business.
Support and implements a comprehensive Customer Experience (CX) technology roadmap in the Contact Center and My Account area for the supported business.
Drives innovation and leverages technology to create value and transform the business.
Establishes and maintains excellent working relationships and partnerships with leadership throughout Client Gas and external vendors and suppliers.
Designs technology solutions that are common where possible and custom where it counts.
Drives and simplicity of design to ensure highly available systems where needed and maintainability of the ecosystem.
Creates an overall technology budget and manages financial performance.
Hires, develops, rewards, and retains a highly qualified and diverse technology leadership team.
Establishes and enforces appropriate technology and business policies, practices, and processes.
Acts as a student of business and technology, anticipating future needs and directional shifts in both the technology and energy industries.
Creates an environment that fosters accountability, innovation, and engagement at all levels.
The ability to lead and manage through change.
Recognized as a change agent.
Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology.
Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, and with vendors/ suppliers.
Demonstrated ability to influence key stakeholders and lead through influence.
Team player with a collaborative approach to drive solutions for the good of Client.
Proven ability to drive efficiency through effective technology management.
Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls, and regulatory requirements.
Demonstrated ability to connect the dots and apply sound business judgment.
Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees and future leaders.
Recognized as an outstanding people manager with the ability to delegate responsibility effectively.
Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions.
Key Requirements and Technology Experience:
A degree in Computer Science or a related field is required. An advanced degree is desirable.
10 or more years of experience in IT, with at least 5 years of experience managing multiple, medium-to-large- sized and cross-functional teams.
Comprehensive knowledge of information technology with an extensive understanding of application development technologies and methodologies.
Broad knowledge of contact center software and business functions.
Experience establishing and defining a comprehensive Contact Center, and My Account and roadmap that meets the strategic and operational objectives of the business.
Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations.
Building strong leadership teams and high performing organizations.
Leading and operating in a fast paced, real-time operational environment with changing business dynamics.
Experience with Waterfall and Agile delivery.
Broad understanding of System Development Lifecycle (SDLC).
Solid foundation in information Technology Infrastructure Library (ITIL).
Excellent oral and written communication skills, including communicating complex technical topics to various audiences.
Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.
Our client is a leading Electric Power Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Client Partner
San Jose, CA Jobs
About Persistent:
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
About the Position:
We are recruiting a Client Partner who is Passionate about the innovation economy, love to dabble in next gen technologies and excited about the future that technology is shaping - Product Engineering, Cloud, Mobility, Artificial Intelligence, Machine Learning and Blockchain. Someone who has demonstrable existing relationships with executives within the ISV industry, Startups, Born in Cloud companies and Unicorns. One who has Strong focus on Client Service excellence along with Eagerness and experience in successfully growing and partnering with clients.
What you will do:
• Customer profiling, account planning and set revenue / margin targets by services line at the account level.
• Navigate account(s) to identify various deals, build internal consensus and priorities opportunities.
• Anchor client meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners.
• Mentor Account team, work closely with delivery leadership to provide developmental feedback.
• Building and Managing a strong Sales Pipeline.
• Participation in aggregate resource planning.
What you will bring:
• Hunting & Farming experience with ISVs & Hitech.
• Demonstrable existing relationships with executives within the Hitech & ISV industry, Startups, Born in Cloud companies and Unicorns .
• Demonstrable experience in achieving annual revenue targets.
• Experience in driving pursuits for large size proposals client relationship management -managing relationships with key client personnel and senior client stakeholders (CXO -1, -2, -3 levels) within client organisation.
• Proven experience of managing and growing a portfolio of over $10M. Experience in reviewing sales plan / pipeline with leadership to ensure target achievement.
• Strong knowledge of business environment and norms to be able to spot opportunities and ensure conversion to business as per client needs.
• Strong managed services & large deal sales skills, particularly in outsourcing and transformation deals.
• Knowledge of selling concept, principals & guidelines esp. deal closure, handling objections etc.
• Knowledge of value articulation principals including client ROI and appropriate storyboarding techniques.
• Knowledge of Client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions.
• Understanding of impact of industry trends, competition nuances and offerings, sectoral priorities, relevant regulations etc.
• Possesses strong product / technology / industry knowledge and Highly motivated to sell Engineering services and solutions.
• Excellent Relationship Building Skills and Consultative skills.
• Ability to manage in a complex matrix environment.
• MBA or post grad degree.
• BA/BS degree
Benefits:
• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Our company fosters a values-driven and people-centric work environment that enables our employees to:
· Accelerate growth, both professionally and personally
· Impact the world in powerful, positive ways, using the latest technologies
· Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
· Unlock global opportunities to work and learn with the industry's best
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
Client Partner
Santa Rosa, CA Jobs
About Persistent:
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
About the Position:
We are recruiting a Client Partner who is Passionate about the innovation economy, love to dabble in next gen technologies and excited about the future that technology is shaping - Product Engineering, Cloud, Mobility, Artificial Intelligence, Machine Learning and Blockchain. Someone who has demonstrable existing relationships with executives within the ISV industry, Startups, Born in Cloud companies and Unicorns. One who has Strong focus on Client Service excellence along with Eagerness and experience in successfully growing and partnering with clients.
What you will do:
• Customer profiling, account planning and set revenue / margin targets by services line at the account level.
• Navigate account(s) to identify various deals, build internal consensus and priorities opportunities.
• Anchor client meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners.
• Mentor Account team, work closely with delivery leadership to provide developmental feedback.
• Building and Managing a strong Sales Pipeline.
• Participation in aggregate resource planning.
What you will bring:
• Hunting & Farming experience with ISVs & Hitech.
• Demonstrable existing relationships with executives within the Hitech & ISV industry, Startups, Born in Cloud companies and Unicorns .
• Demonstrable experience in achieving annual revenue targets.
• Experience in driving pursuits for large size proposals client relationship management -managing relationships with key client personnel and senior client stakeholders (CXO -1, -2, -3 levels) within client organisation.
• Proven experience of managing and growing a portfolio of over $10M. Experience in reviewing sales plan / pipeline with leadership to ensure target achievement.
• Strong knowledge of business environment and norms to be able to spot opportunities and ensure conversion to business as per client needs.
• Strong managed services & large deal sales skills, particularly in outsourcing and transformation deals.
• Knowledge of selling concept, principals & guidelines esp. deal closure, handling objections etc.
• Knowledge of value articulation principals including client ROI and appropriate storyboarding techniques.
• Knowledge of Client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions.
• Understanding of impact of industry trends, competition nuances and offerings, sectoral priorities, relevant regulations etc.
• Possesses strong product / technology / industry knowledge and Highly motivated to sell Engineering services and solutions.
• Excellent Relationship Building Skills and Consultative skills.
• Ability to manage in a complex matrix environment.
• MBA or post grad degree.
• BA/BS degree
Benefits:
• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Our company fosters a values-driven and people-centric work environment that enables our employees to:
· Accelerate growth, both professionally and personally
· Impact the world in powerful, positive ways, using the latest technologies
· Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
· Unlock global opportunities to work and learn with the industry's best
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
Client Partner
San Francisco, CA Jobs
About Persistent:
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
About the Position:
We are recruiting a Client Partner who is Passionate about the innovation economy, love to dabble in next gen technologies and excited about the future that technology is shaping - Product Engineering, Cloud, Mobility, Artificial Intelligence, Machine Learning and Blockchain. Someone who has demonstrable existing relationships with executives within the ISV industry, Startups, Born in Cloud companies and Unicorns. One who has Strong focus on Client Service excellence along with Eagerness and experience in successfully growing and partnering with clients.
What you will do:
• Customer profiling, account planning and set revenue / margin targets by services line at the account level.
• Navigate account(s) to identify various deals, build internal consensus and priorities opportunities.
• Anchor client meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners.
• Mentor Account team, work closely with delivery leadership to provide developmental feedback.
• Building and Managing a strong Sales Pipeline.
• Participation in aggregate resource planning.
What you will bring:
• Hunting & Farming experience with ISVs & Hitech.
• Demonstrable existing relationships with executives within the Hitech & ISV industry, Startups, Born in Cloud companies and Unicorns .
• Demonstrable experience in achieving annual revenue targets.
• Experience in driving pursuits for large size proposals client relationship management -managing relationships with key client personnel and senior client stakeholders (CXO -1, -2, -3 levels) within client organisation.
• Proven experience of managing and growing a portfolio of over $10M. Experience in reviewing sales plan / pipeline with leadership to ensure target achievement.
• Strong knowledge of business environment and norms to be able to spot opportunities and ensure conversion to business as per client needs.
• Strong managed services & large deal sales skills, particularly in outsourcing and transformation deals.
• Knowledge of selling concept, principals & guidelines esp. deal closure, handling objections etc.
• Knowledge of value articulation principals including client ROI and appropriate storyboarding techniques.
• Knowledge of Client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions.
• Understanding of impact of industry trends, competition nuances and offerings, sectoral priorities, relevant regulations etc.
• Possesses strong product / technology / industry knowledge and Highly motivated to sell Engineering services and solutions.
• Excellent Relationship Building Skills and Consultative skills.
• Ability to manage in a complex matrix environment.
• MBA or post grad degree.
• BA/BS degree
Benefits:
• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Our company fosters a values-driven and people-centric work environment that enables our employees to:
· Accelerate growth, both professionally and personally
· Impact the world in powerful, positive ways, using the latest technologies
· Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
· Unlock global opportunities to work and learn with the industry's best
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
Client Partner- Data Analytics
Austin, TX Jobs
About Persistent:
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $360.2M revenue in Q3 FY25, delivering 19.9% Y-o-Y growth. Our 23,500+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We're also pleased to share that Persistent has been recognized as a Leader in the ISG Provider Lens™ Digital Engineering Services Quadrant Report for the U.S. and Europe 2024. We were also recognized for excellence in governance and executive leadership in Institutional Investor's 2024 Asia Executive Team Survey. Throughout our market-leading growth, we've maintained a strong employee satisfaction score of 8.2/10.
Position : Data & Analytics Service Lines Sales
Location : Austin, Texas
About the role:
Persistent Data & Analytics Service Line is one of the fastest growing service line, with strong 360o partnership with leading Data platforms and public Cloud providers. Our end-to-end offerings help you define the data strategy roadmap, implement a modern cloud data stack, put together the governance and security frameworks, and manage the data quality using modern data mesh and operations principles.
Persistent Data & Analytics Service Line Sales Role is critical for revenue growth within new and existing accounts in banking financial services sector. The Sales Leader will have deep knowledge of analytics and financial services and experience in meeting aggressive growth goals by proactively uncovering opportunities for analytics.
The key to this role is to have a deep understanding and ability to shape successful deals spanning across: Data Strategy & Governance including MDM, Data Engineering, Data Sciences & AI ML, Business Intelligence Analytics, various Data platforms including Cloud and Gen AI.
To be successful in this role, you will be needed to establish yourself as a trusted advisor with clients and with internal client partners/account managers. You will have to gain thorough understanding of Persistent's Data Analytics solutions and capabilities, and match these to client needs and industry challenges. You will also engage clients and manage relationships.
What you'll do:
Partner with our Banking, Financial Services & Insurance vertical sales teams to grow accounts and position Data Analytics services to clients.
Collaborate with Presales, solutions, delivery, and other practice teams in conceptualizing the Data Analytics solutions, building proposition & estimates.
Develop and execute the Sales strategy and GTM, to grow the Data Analytics services line revenue in Banking, Financial Services & Insurance vertical
Manage on account revenue growth, margin and CSAT scores
Manage Data Analytics customer relationships with key accounts
Evangelization Persistent Data Analytics service line internally & externally
What you'll bring:
Expertise and proven experience in Data Analytics ecosystem
Experience delivering Data Analytics engagements in financial services industry
Understanding of banking financial services industry
Experience in managing & expanding CXO/senior level client relationships
Ability to collaborate and operate in team selling environment to drive results
Strong consultative sales approach and negotiation skills
Proven skill to build relationships by offering recommendations through formal sales presentations, written proposals, and negotiating
Excellent written and oral communication skills; articulate and persuasive presence and speaking experience
Demonstrates good problem solving and analytical skills
Experience with presales and similar role in a service organization is desired
Willingness to travel up to 50%
Benefits:
Competitive salary and benefits package.
Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
Opportunity to work with cutting-edge technologies.
Employee engagement initiatives such as project parties, flexible work hours, and ‘Long Service' awards.
Annual health check-ups as well as insurance: Group term life insurance, Personal accident insurance and Mediclaim hospitalization insurance for self, spouse, two children, and parents.
We provide a people centric work environment that enables our employees to:
Accelerate growth, both professionally and personally
Impact the world in powerful, positive ways, using the latest technologies
Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
Unlock global opportunities to work and learn with the industry's best
Let's unleash your full potential at Persistent - persistent.com/careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
Client Partner
Fremont, CA Jobs
About Persistent:
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
About the Position:
We are recruiting a Client Partner who is Passionate about the innovation economy, love to dabble in next gen technologies and excited about the future that technology is shaping - Product Engineering, Cloud, Mobility, Artificial Intelligence, Machine Learning and Blockchain. Someone who has demonstrable existing relationships with executives within the ISV industry, Startups, Born in Cloud companies and Unicorns. One who has Strong focus on Client Service excellence along with Eagerness and experience in successfully growing and partnering with clients.
What you will do:
• Customer profiling, account planning and set revenue / margin targets by services line at the account level.
• Navigate account(s) to identify various deals, build internal consensus and priorities opportunities.
• Anchor client meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners.
• Mentor Account team, work closely with delivery leadership to provide developmental feedback.
• Building and Managing a strong Sales Pipeline.
• Participation in aggregate resource planning.
What you will bring:
• Hunting & Farming experience with ISVs & Hitech.
• Demonstrable existing relationships with executives within the Hitech & ISV industry, Startups, Born in Cloud companies and Unicorns .
• Demonstrable experience in achieving annual revenue targets.
• Experience in driving pursuits for large size proposals client relationship management -managing relationships with key client personnel and senior client stakeholders (CXO -1, -2, -3 levels) within client organisation.
• Proven experience of managing and growing a portfolio of over $10M. Experience in reviewing sales plan / pipeline with leadership to ensure target achievement.
• Strong knowledge of business environment and norms to be able to spot opportunities and ensure conversion to business as per client needs.
• Strong managed services & large deal sales skills, particularly in outsourcing and transformation deals.
• Knowledge of selling concept, principals & guidelines esp. deal closure, handling objections etc.
• Knowledge of value articulation principals including client ROI and appropriate storyboarding techniques.
• Knowledge of Client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions.
• Understanding of impact of industry trends, competition nuances and offerings, sectoral priorities, relevant regulations etc.
• Possesses strong product / technology / industry knowledge and Highly motivated to sell Engineering services and solutions.
• Excellent Relationship Building Skills and Consultative skills.
• Ability to manage in a complex matrix environment.
• MBA or post grad degree.
• BA/BS degree
Benefits:
• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Our company fosters a values-driven and people-centric work environment that enables our employees to:
· Accelerate growth, both professionally and personally
· Impact the world in powerful, positive ways, using the latest technologies
· Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
· Unlock global opportunities to work and learn with the industry's best
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
Client Partner
Atlanta, GA Jobs
The Possibilities are Endless When You Challenge The Norm
Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group's 162-year heritage of building sustainable communities.
Position Overview:
We are seeking a seasoned Client Partner with extensive experience in the Financial Services industry to join our team. This role will be responsible for managing global accounts and driving strategic partnerships within the BFSI sector. The ideal candidate should have a background in selling consulting and technology services, preferably with a foundation in infrastructure and data management.
Key Responsibilities:
Develop and nurture strategic relationships with global accounts in the BFSI sector.
Serve as the primary point of contact and trusted advisor for clients, understanding their business needs and objectives.
Collaborate with internal teams to ensure delivery of solutions that meet client expectations and drive business growth.
Identify new business opportunities and expand the portfolio of services offered to clients.
Provide leadership and guidance to cross-functional teams to execute client projects successfully.
Monitor industry trends and competitor activities to identify potential threats or opportunities.
Qualifications:
Proven experience as a Client Partner or similar role within the IT Services industry.
Ability to quickly gain client confidence and act as a consultative partner to key stakeholders in the financial services industry.
Strong understanding of BFSI domain, with a track record of managing global accounts.
Background in technology consulting, with expertise in infrastructure and data solutions preferred.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Strategic thinking and problem-solving abilities to address client challenges, think out of the box and drive meaningful business outcomes.
Strong negotiating skills
Bachelor's degree in Business Administration, Finance, Computer Science, or a related field; MBA or relevant advanced degree preferred.
The role may involve occasional travel to client locations as needed.
Why Join Us:
Opportunity to work with leading BFSI companies and cutting-edge technologies.
Collaborative and inclusive company culture.
Competitive salary and comprehensive benefits package.
Professional growth and development opportunities.
If you are a strategic thinker with a passion for client success and a deep understanding of the BFSI industry, we invite you to apply for this exciting opportunity. Join us in driving innovation and making a difference in the world of life sciences through exceptional IT services.
To Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to *****************************
Birlasoft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.