Workers Credit Union jobs

Job Title: Retail Account Operations Specialist

What You'll Do Summary/Objective: The position provides overall leadership for the project management & business analysis teams, enterprise-wide project governance, portfolio management, and large-scale transformation initiatives. This role ensures disciplined execution of projects that deliver on the organization's strategic objectives. By driving operational excellence and fostering a culture of accountability, the SVP enables innovation, empowers members, and strengthens trust in the credit union's ability to deliver reliable financial experiences. Success in this role ensures projects are delivered on time, within scope, and with measurable business impact. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Manage the EPMO Teams and Strategic Portfolio * Lead and develop the EPMO teams, ensuring team objectives are met * Oversee the enterprise portfolio of initiatives, ensuring balanced investment and measurable outcomes * Monitor performance metrics and deliver transparent reporting to executive leadership and the board * Drive decision-making on project continuation, acceleration, or termination based on business value * Lead Enterprise Project Governance * Establish and enforce project management standards, frameworks, and methodologies across the organization * Ensure alignment of all projects with corporate strategy and regulatory requirements * Provide executive oversight for project prioritization, resource allocation, and risk management * Deliver Large-Scale Transformation * Lead planning and execution of complex, cross-functional transformation programs * Ensure timely delivery of merger-related integration projects and strategic initiatives * Champion change management practices to support adoption and minimize disruption * Enable Business Analysis and Insights * Direct the business analysis function to provide actionable insights for project scoping and requirements * Ensure accurate documentation of business needs and alignment with technology solutions * Promote data-driven decision-making throughout the project lifecycle * Foster Innovation and Continuous Improvement * Integrate design thinking and lean methodologies into project delivery where applicable * Identify opportunities to streamline processes and enhance project efficiency * Build a high-performing team culture focused on collaboration, accountability, and results * Perform other job-related duties as assigned or requested * Complies with regulatory complaince and assigned training requirments What You'll Need Education & Experience: * Required education: Bachelor's degree or 4 additional years of relevant experience in lieu of a degree, advanced degree is preferred * Required experience: 12 - 15 years of relevant experience, including 10+ years as a people leader Qualifications & Skills: * Skills: * Expertise in project governance, portfolio management, and change leadership * Strong strategic planning and analytical capabilities * Exceptional communication and stakeholder management skills * Ability to lead cross-functional teams and influence at all levels * Technical Knowledge: * Proficiency in project management software (e.g., Microsoft Project, Smartsheet, or similar) * Familiarity with portfolio management tools and reporting dashboard * Certifications: PMP, PgMP, or Portfolio Management Profession (PfMP) required; Agile or Lean certifications preferred * Other requirements: Ability to travel between dual headquarters (MA or OR) and to key project sites as needed What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $316,000 - $340,000

Schedule Monday-Friday 8-5 (40 hours) Hybrid 5 days/month in-office What You'll Do Summary/Objective: We are seeking a Senior Quality Assurance Engineer to drive quality innovation and automation across PegaSystems, Robotic Process Automation (RPA), and other IT applications. This role is critical in modernizing our quality practices, ensuring seamless integration of automation frameworks, and helping the team scale at an accelerated pace. The ideal candidate will bring deep expertise in test automation, continuous testing, and modern QA methodologies. You will collaborate with developers, business analysts, and IT leaders to create and maintain efficient testing strategies, ensuring software is reliable, scalable, and aligned with business needs. Experience with or interest in learning PegaSystems and RPA are a plus. This role is an opportunity to establish best-in-class automation frameworks, CI/CD integration, and proactive quality practices that minimize defects and enhance development velocity. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Lead the development of automated testing strategies for PegaSystems, RPA, and enterprise IT applications to improve efficiency and accuracy. * Work with engineering resources across platforms (Pega, RPA, others) to define, implement, and optimize end-to-end testing strategies. * Collaborate with product managers, developers, and business analysts to ensure quality standards align with business needs. * Analyze defects, identify trends, and drive proactive quality improvements to reduce production issues. * Drive test coverage improvements across unit, integration, regression, and user acceptance testing (UAT). * Establish and maintain a scalable test automation framework that integrates seamlessly with CI/CD pipelines. * Explore utilization of cutting-edge QA methodologies - including shift-left testing, exploratory testing, and test-driven development (TDD) - as well as necessary tooling to support their implementation. * Mentor QA team members and contribute to a culture of continuous learning and process improvement. * Oversee documentation and reporting of testing results and quality assurance plans. * Perform other job-related duties as assigned by Manager(s). What You'll Need * Bachelor's Degree in Computer Science/Engineering or equivalent work experience * Minimum of 4-6 years of experience with quality assurance in a technical setting * Working knowledge of all aspects of the software development lifecycle * Automation testing experience against Selenium C# * Experience with libraries and testing frameworks * Experience in API testing and microservice testing patterns * Experience in web-based application testing including cross-browser and mobile device compatibility * Experience working in an agile based environment * Excellent interpersonal, analytical and communication skills * Ability to explain complex technical solutions to technical and non-technical audiences, and to connect technological solutions with measurable business value * Ability to consider solution impact and long-term effects of decisions/solutions. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $100,100 - $113,900 #INDHI #LI-HYBRID

Schedule M-F, 8am-5pm (40 hours) What You'll Do Summary/Objective: The Specialized Accounts Team Leader has expert industry knowledge of the rules and guidelines for Personal, Business, Trust, and Fiduciary Accounts and for the New Accounts department. This position provides awareness and insight on all aspects of specialized accounts to develop with the manager an ongoing account opening and specialized accounts management process that best meets member and DCU needs. The Specialized Accounts Team Leader is responsible for cultivating a positive, productive work environment, which includes ensuring the development, training, and coaching of all team members, and the meeting of all Service Excellence standards and Key Performance measurements. The Specialized Accounts Team Leader is also responsible to support the New Accounts manager by supervising the daily workflow of the Specialized Accounts Team and working closely with the Support Services Project Administrator in the implementation of projects. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Possesses a high-level knowledge of Deposit Accounts (Personal, Business, Trust, Fiduciary) guidelines and other applicable rules and regulations to ensure account opening processes are compliant. * Maintains industry knowledge on deposit products, as well as all associated technology, and makes recommendations to management for enhancements. * Stays abreast of changes to regulations and ensures the relevant policies and procedures are updated and communicated to appropriate staff members. * Creates policies and procedures in areas of oversight in DCU required format; ensures polices and procedures are updated as changes are made. * Oversees daily Specialized Accounts functions including all aspects of application processing and additional account requests. * Develops relationships with core vendors and related systems suppliers to keep abreast of enhancements and changes within the industry. Works collaboratively to address issues, facilitate upgrades and offer new benefits with said vendors. * Works with manager to develop strategic and tactical plans for account opening-related projects and initiatives. * Liaison for the audit, compliance and enterprise risk areas for relevant assessments performed and actively involved in resolving findings to ensure future compliance. This will include Key Risk Indicator reporting, all audits related to account opening, Enterprise risk assessments, risk control assessments, and ensure that self-testing is performed. * Communicates effectively and regularly with all team members, though various methods, on DCU and department related initiatives, to ensure employees are engaged and feel part of a team dynamic. * Manages daily staff schedules, workflow and phone coverage relating to account opening to ensure the completion of assigned tasks within service expectations. * Coaches and develops staff by providing adequate training for all job responsibilities. Sets performance goals and mentors staff on Service Excellence expectations, providing timely feedback through Call Monitoring, one on one meetings, team meetings, and employee performance evaluations. * Oversees and/or assist in the management of projects, upgrades and enhancements relating to Core/Host and Specialized Accounts. * Oversees system validation for internal releases and enhancements and reports findings. * Conduct interviews and participate in the hiring of new Specialized Accounts Team Members. * Provides documents to management regarding performance measures and project updates, including writing and delivering reviews, annual employee evaluations and any necessary verbal and written warnings. Recognizes performance and provides constructive feedback as necessary for the growth and development of team members. * Actively contributes to DCU's Success Sharing initiatives and consistently practices DCU's principles of People Come First; Do the Right Thing; Make a Difference. * Maintains a high level of professionalism and respect during interactions with both members and colleagues alike. Appropriately handles more detailed, complex, and escalated calls. * Tracks Member Complaints in accordance with the Member Complaint Guidelines. Provides timely resolutions to member complaints that have escalated to the highest level within the department. Reviews underlying facts of complaint, determines an appropriate solution, and delivers the response to the member. Makes recommendations to management designed to reduce the number of complaints. * Maintains a strong working knowledge of and adheres to all DCU policies and procedures. * Performs work functions with high attention to detail, within established timeframes and follow through as needed to complete tasks. * Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned. * Perform all other job-related duties as assigned by Manager(s). Supervisory Responsibility: * Team Leader would be responsible to manage a team of up to 10 members. What You'll Need * Must have a bachelor's degree or equivalent work experience. * Must have 1 year of supervisory or management responsibility experience. * Knowledge of back-office procedures in account opening, specialized accounts requirements and guidelines * Must have strong background in customer support and possess superior service skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30.00 - $33.70 / hour #INDMI

Job Title: Commercial Banking Assistant Department: Commercial Lending Department Location: Littleton, MA Reports to: Manager, Commercial Banking Operations Career Stream: Individual Contributor Classification: Hybrid Exemption: Non-Exempt Pay Grade: 9NE Pay Grade Range: $26.98 - $33.72 - 40.66 Target Hiring Range: $27 - $33/per hour. Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. FUNCTION: The Commercial Banking Assistant supports the Manager, Commercial Banking Operations in various administrative and operational tasks to ensure the smooth functioning of the commercial lending department. This role involves assisting with loan processing, documentation, reporting, and maintaining strong relationships with internal and external stakeholders. ESSENTIAL DUTIES AND RESONSIBILITIES: *For Commercial Banking Assistant & Senior Commercial Banking Assistant: Administrative Support Assist in preparing loan closing documentation using Laser Pro for small business loan closings. Gather new account documents for opening business accounts and coordinate with lenders and the Commercial Banking Manager. Review entity documentation to understand business structure and authorized signers. Perform pre-closing quality review to ensure documents match internal approval and commitment letters. Coordinate pre- and post-closing follow-up items with closing attorneys, borrowers, lenders, and internal counsel to ensure completeness. Oversee the department's wire transfer procedures. Loan Closing Support Perform preliminary loan closing requirements such as ordering appraisals, environmental reports, credit reports, flood certifications, UCC searches, secretary of state reports, Lexis Nexis, or other reports. Assist department head with tracking annual reviews, financial statements, policy exception reporting, risk rating changes, past due payments, etc. Prepare loan closing packaging to include clearing of exceptions and maintenance of files. Provide administrative support to the lending team for all new Loan Closings. Reporting and Data Management Maintain multiple tracking processes and reports such as ticklers, annual reviews, and commercial lending pipeline. Assist in department reporting including Tableau, Sageworks Business Intelligence, and core Finastra reports. Monitor insurance for Commercial Borrowers and request forced placed insurance when necessary. Participate in proactive team efforts to achieve departmental and company goals. Administrate, monitor, and report progress in the sales pipeline. Create and maintain accurate credit files. Relationship Management Provide guidance for procedures related to Commercial Lending. Develop and manage relationships with key internal and external stakeholders to ensure operational success. Other Duties: May be asked to provide coverage in other WCU branches or departments. Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. Participates in department and/or organizational projects as directed. Performs other tasks or functions as required, requested, necessary or prudent. Maintains confidentiality of all member and credit union information and data. Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program. **Additional Responsibilities for Senior Commercial Lending Assistant: SBA Program Support Co-manage SBA Program with VP of Small Business Lending. Accurately submit monthly SBA 1502 Report to Etran and other corresponding steps. Work closely with Lending Staff on SBA Approvals & Reporting. Vendor and Audit Management Perform annual vendor due diligence for Commercial vendors and document and review via Wolfpac or other risk software. Maintain appropriate documentation of Commercial Vendors. Provide information and documentation for audit reviews by gathering, analyzing, and summarizing data as needed. Attend external audit meetings with outside auditors, loan review consultants, FHLB, and examiners as requested by the Commercial Lending Manager. Education: High School Diploma or Equivalent Required. Experience: Minimum of 5 years of experience in Banking or Financial Services. Additional Qualifications for Senior Commercial Lending Assistant: Minimum of 2 years of experience in a Commercial Lending Assistant, or equivalent role, at a Financial Institution. Knowledge/Skills/Abilities/Competencies: Must be detail oriented, able to multitask, be a team player and able to juggle competing deadlines. Ability to work independently with minimal supervision a must. Skilled in Microsoft Office Outlook, Word, and Excel. Work Environment: Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. Ability to travel to other work locations as required. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Schedule Monday - Friday 8a-5p What You'll Do This position will support our Professional Services Category. The position will be responsible for developing and implementing category strategies, managing supplier relationships, and optimizing costs for all Professional Servies-related procurements. This role requires a strategic thinker with strong negotiation skills, deep market knowledge, and the ability to collaborate with cross-functional teams. Essential Functions: * Category Strategy Development: * Develop and implement comprehensive category strategies for Professional Services, including consulting, legal, audit, financial services, HR-related services and lending services. * Analyze market trends, supplier capabilities and organizational requirements to identify cost-saving opportunities and innovative solutions. * Supplier Management: * Build and maintain strong relationships with key suppliers and stakeholders. * Conduct regular supplier performance reviews and negotiations to ensure the best value and service levels. * Mange supplier risk and ensure compliance with company policies and industry procedures. * Procurement Process Optimization: * Lead the procurement process from end-to-end, including RFP/RFQ, bid evaluation, contract negotiation, and supplier selection. * Identify and implement process improvements to enhance efficiency and effectiveness. * Ensure accurate and timely documentation and reporting of procurement activities. * Cost Management * Develop and manage the Professional Services procurement budget. * Monitor and report on cost-saving initiatives and financial performance against targets. * Implement strategies to achieve cost reduction and value optimization. * Cross-Functional Collaboration: * Work closely with IT, finance, legal and other departments to ensure alignment of procurement activities with business objectives. * Facilitate effective communication and collaboration across teams to support project goals and timelines. * Market Intelligence: * Stay abreast of market developments, emerging technologies, and industry best practices. * Provide insights and recommendations based on market intelligence to inform strategic decision-making. * Perform other job-related duties as assigned or requested. * Complies with regulatory compliance and assigned training requirements. What You'll Need Qualifications and Experience Requirements: * Bachelor's degree in business administration, Supply Chain Management, or a related field. Master's degree or relevant professional certification (e.g., CPM, CPSM) is a plus. * Minimum of 5-7 years of experience in Professional Services procurement or a related field. * Proven track record of developing and implementing category strategies and managing supplier relationships. * Strong negotiation, analytical, and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team in a fast-paced, dynamic environment. * Proficiency in procurement software and tools, as well as Microsoft Office Suite. Preferred Qualifications: * Experience in a Financial Institution, Credit Union specific, is a plus. * Knowledge of IT hardware, software, and services procurement. * Familiarity with legal and regulatory aspects of IT procurement. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $100,100 - $113,900 #INDMI

If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you. This is a hybrid position at our main office in Marlborough. Applicants must be able to report to our main office in Marlborough, MA. Summary: Under the direction of the Finance Manager, supports organization-wide data management including data mining, reporting, and analysis. Primary Responsibilities: Strong Data Analytics skills and the ability to support organization-wide data management including data mining, reporting, and analysis. Must a proactive and an independent thinker. Requires strong analytical, organizational, and problem-solving skills as well as strong interpersonal skills with the ability to work with management, peers and technical staff. Essential Functions: Responsible for the production, delivery and maintenance of company data. Assist and/or manage and execute various projects, ensuring timely and accurate delivery. Assists with analysis of data, including results that may assist management in identifying trends, red flags, or areas of opportunity. In conjunction with the Financial Analyst, acts as secondary analyst and report developer for the credit unions data warehouse environment. Analyze and troubleshoot data issues. Responsibilities include data analysis, report development and data extracts. Work with business lines to gather and document data requirements and report parameters, determine feasibility, and design, validate and deploy reporting and data solutions within agreed upon time frames. Assist with scheduling and monitoring delivery of automated data warehouse report production jobs. Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction. Responsible for meeting or exceeding assigned service goals. Other Duties Attend staff, departmental, and other required meetings and trainings Provides service to our membership communities by actively volunteering time to local civic and charitable organizations. Performs related technical support duties as may be assigned or requested. Qualifications, Experience, and Education Bachelor's degree in accounting or finance, or equivalent combination of education and experience. At least one year of experience as a data analyst, preferably in a financial institution. Working knowledge of finance, including but not limited to interpreting financial statements, identifying and assessing quantitative and qualitative trends, marketing metrics, and loan and deposit behaviors Computer and Equipment Skills Foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications. Use of Outlook email and calendaring. Advanced skills with Microsoft Excel, Power Point, Crystal Reports, SQL, Python and/or other applications. Use of online teleconferencing software (e.g., Zoom or Teams). Competencies The competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise. Physical Demands While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Schedule Monday - Friday 8a-5p What You'll Do The role plays a critical role in supporting DCU's procurement function by delivering data-driven insights, optimizing procurement processes, and ensuring compliance with regulatory and internal controls. This role is essential in driving operational excellence across sourcing, purchasing, and supplier management activities, with a strong focus on risk mitigation and financial stewardship. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Procurement Spend: * Analyze procurement spending across categories to identify cost-saving opportunities, supplier consolidation, and strategic sourcing initiatives. Develop and maintain dashboards and reports for leadership. * Procurement Workflows: * Streamline procurement workflows including requisitioning, approvals, and supplier onboarding, ensuring alignment with DCU's compliance standards and operational efficiency. * Procurement Systems: * Administer procurement systems (e.g., Jira, Ncontracts, Fiserv Prologue, Oracle) including user support, configuration, and troubleshooting. Partner with IT and Finance to ensure system integrity and data accuracy. * Compliance/Regulations: * Ensure procurement activities adhere to Credit Union regulations (e.g., OCC, NCUA, SOX), internal policies, and audit requirements. Support third-party risk assessments and vendor due diligence. * Process/Workflow Management: * Work closely with Third Party Risk Management (TPRM), Enterprise Architecture (EA), Information Security (IS), Legal, Finance, and business units to ensure procurement operations support enterprise goals and regulatory obligations. * Reporting: * Prepare monthly and quarterly procurement reports for senior leadership, highlighting trends, risks, and opportunities for improvement. * Perform other job-related duties as assigned or requested. * Complies with regulatory compliance and assigned training requirements. What You'll Need Qualifications and Experience Requirements: * Bachelor's degree in business, Finance, Supply Chain, or related field * 2-4 years of experience in procurement, operations, or analytics within the credit union, financial services or banking industry * Strong analytical skills and proficiency in Excel, Power BI, or similar tools * Experience with procurement platforms (e.g., SAP Ariba, Coupa, Oracle) * Familiarity with banking regulations and third-party risk management * Excellent communication, problem-solving, and stakeholder engagement skills * Proficiency in procurement software and tools, as well as Microsoft Office Suite Preferred Qualifications: * Experience in a Financial Institution, Credit Union specific, is a plus. * Experience in a regulated financial institution or banking environment * Ability to manage multiple priorities in a fast-paced, compliance-driven environment What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $62,300 - $70,100

Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: To provide support to the Collections Manager and/or Director of Collections and to direct the department's ongoing effort to achieve the lowest possible delinquency and charge off ratios. Manages and coordinates the daily activities of team leaders and staff to ensure adherence to the credit union's policies, procedures and regulatory guidelines. Regularly evaluates collection operations and processes and presents recommendations to make the department more efficient through the use of technology or redistribution of duties. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to all member accounts in non-performing status. * Recommend loan workout options to Consumer Loan and Mortgage departments * Identifies, analyzes, and measures portfolio trends, providing regular updates to management. * Coordinates and monitors performance of all collections vendors * Participate in monthly meetings with the Consumer Loan Department to review trends in underwriting and collection activity. * Work with the Collections Manager and/or Director of Collections to develop an effective department incentive program. Monitor the program and recommend changes when necessary. * Review repossessions and remarketing of repossessed collateral, in order to make informed decisions and recommendations for the disposal while limiting the credit union's exposure. * Conduct periodic analysis for mortgage loan to values on delinquent accounts. * Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations. * Provide leadership, support, guidance, training and supervision to staff * Participates in all collections related audits and respond to internal audits * Manage escalations from members and provide timely resolutions and/or additional information * Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data * Monitor daily department service level and make adjustments as necessary * Keep informed of industry trends for collection practice by reading industry articles * Manage projects related to department's and organizations strategic, financial, efficiency and operational goals * Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member * Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training * Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios. * Participate in and/or facilitate team project and focus groups as assigned by the Dept. Manager * Perform other job-related duties as assigned by Managers(s). What You'll Need Education and Experience Requirements: * Bachelor's degree in business-related field or equivalent experience required * Minimum of 5 years progressive management experience in consumer collection and/or lending * Previous management experience in a call center and/or financial institution preferred * Strong analytical skills, ability to think strategically and influence business decisions * Excellent communication skills and utilization of computer applications * Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws Additional Eligibility Requirements: * Previous experience in a call center and/or financial institution preferred * Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws * Ability to handle multiple priorities. * What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $78,900 - $88,800 #INDMI

If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you. This is a hybrid position at our main office in Marlborough. Summary Under the direction of SVP, CIO, we are seeking a Windows Server Administrator to support our virtualized Windows server environment and grow into broader cloud and infrastructure responsibilities. You'll work closely with three experienced IT professionals who will provide mentorship while you take on day-to-day server operations, monitoring, and backups.This role is ideal for someone with a foundation in Windows Server/Active Directory who wants to deepen their skills in VMware, Azure, networking, and backup/DR in a regulated financial services environment. This position works closely with the Information Security, Help Desk, and Infrastructure teams to support organizational goals and ensure regulatory requirements are met. Administer, maintain, and support Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and file/print services. Monitor system performance, availability, and capacity to ensure consistent uptime and responsiveness. Perform routine tasks such as user and group administration, permissions, Group Policy updates, and basic troubleshooting. Perform routine system maintenance, updates, and patching in accordance with security policies and change control procedures. With support from the broader IT team, manage Microsoft Exchange Online, Office 365 tenant administration, and integration with on-premises infrastructure. Implement and maintain virtualization platforms, primarily VMware and/or Hyper-V. Ensure proper configuration and operation of backup and disaster recovery systems (e.g., Zerto, Azure Backup). Support the onboarding, lifecycle, and decommissioning of servers, virtual machines, and services. In collaboration with the rest of the IT team, implement and support on-prem based business applications (e.g., Velocity, LoanDirector etc.) Maintain documentation of system configurations, procedures, and diagrams in accordance with IT standards. Participate in audits, security reviews, and compliance assessments as needed (e.g., NCUA, DoB, Internal Audit). Collaborate with IT peers to enhance automation, standardization, and performance tuning across systems, including cross-training with other IT areas for redundancy. Other Duties Provide support to the Help Desk and end-users for system-related issues. Assist in business continuity planning and disaster recovery testing efforts. Participate in after-hours maintenance windows and on-call rotation as needed. Research and evaluate new technologies for system improvements or upgrades. Assist in IT project planning, coordination, and implementation. Support vendor relationships and service-level agreements related to infrastructure tools and platforms. Perform hardware lifecycle tasks such as imaging, decommissioning, and asset tracking. Stay current on industry best practices, security trends, and regulatory requirements relevant to credit union operations. Act as vendor owner for in scope 3rd party relationships, including ownership of those vendor management processes and reviews. Provides service to our membership communities by actively volunteering time to local civic and charitable organizations. Other duties as assigned. Qualifications, Experience, and Education High School diploma or GED. Associate's degree in technology or equivalent combination of education and experience preferred. Previous banking experience with Fiserv DNA and/or COCC Insight core is preferred. Demonstrated experience in hardware/software installation and support Demonstrated ability to communicate effectively both orally and in writing 3-5 years of experience in Windows Server and Active Directory (user/group administration, permissions, Group Policy basics). Certifications related to core IT foundation (Network+, Security+), Windows system management preferred but not required. Working knowledge of virtualization concepts and cloud technologies (Azure) Computer and Equipment Skills Foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications. Use of Outlook email and calendaring. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases. Use of online teleconferencing software (e.g., Zoom or Teams). Competencies The competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise. Physical Demands While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Schedule Monday - Wednesday 8:30 - 5:30 and Saturdays 8:30 - 3:30 (30.5 hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying members' needs, accurately processing members' transactions, providing service excellence, and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing. * Perform Teller duties as needed. Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer's checks, stop payments, bonds, gift cards, check orders, account file maintenance and create and issue plastic cards. Balance coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines. * Understand and explain all DCU products and services and complete member requests. * Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross selling appropriate products and services and advising members of self-service options. * Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. * May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments. * Continuously identify and submit efficiency and process improvement ideas. * Perform other job-related duties as assigned. What You'll Need * High School Diploma or equivalent * Prior cash handling experience * Previous customer service experience preferred. * Excellent verbal communication skills * Consistent attention to detail * Strong technical skills (Word, Excel, Email) What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.00

Schedule Monday through Friday 8a-5p What You'll Do Summary/Objective: The Mortgage Risk Analyst I is responsible for performing regulatory compliance tests and analysis of mortgage loans and home equity loans/lines. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Support the Mortgage Department to develop and maintain an optimized and efficient regulatory program for mortgage loans and home equity loans/lines. * Perform ad hoc quality assurance testing to ensure internal policies and procedures are adhered to within the mortgage lending process. * Track and report the results of testing, providing both technical and functional suggestions to enhance the member experience through the lending process and create efficiencies for mortgage lending personnel. * Work with the Mortgage Risk and Compliance Departments to revise and implement existing and future regulatory needs throughout the mortgage lending and servicing areas. * Work with Mortgage Department leadership on internal and external audit examinations, assisting in the resolution of any outstanding issues. * Responsible for maintaining a mortgage lending compliance program in various areas, such as Fair Lending, HMDA, and TRID. * Assist in the design and implementation of projects and activities to further the growth of mortgage lending at DCU. * Work with Mortgage Risk leadership to develop the Mortgage Department's annual compliance testing plan. * Develop Key Risk Indicators (KRIs) for early warning signs of compliance concerns. * Monitor various indicators of risk - KRIs, QC results, compliance testing results, complaints, risk assessment results, etc., to identify weaknesses and assist in remediating. * Review new products/services for potential compliance concerns; prepare risk assessments. * Maintain knowledge of, and adhere to, the Credit Union's internal compliance policies and procedures. * Provide innovative, detailed, and practical solutions to an extensive range of demanding and complicated problems. * Make recommendations for changes to procedures and documentation. * Create and maintain gap analysis detail reporting. * Manage large data sets, troubleshoot, and develop efficient processes for collecting and aggregating data. * Communicate effectively with team members and Mortgage Department leadership. * Identify issues and escalate as needed. * Perform other job-related duties as assigned. What You'll Need Education and Experience Requirements: * 5-7 years of leadership and related mortgage lending experience * BA/BS Degree * Knowledge of State and Federal compliance regulations * Knowledge of Secondary Market guidelines Additional Eligibility Requirements: * Technical Skills (word, excel, outlook etc.) * Professional Written and Verbal Communication skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30.00 - $33.70 #INDLW

Proactively assists customers in strengthening their financial relationship with the Bank through needs-based conversations, recommendations of Bank product and service offerings, referrals to partners and account openings. Processes financial transactions and supports the sales and service culture through sales-related activities. Maintains confidentiality of bank records and customer information. Adheres to bank policies, procedures, and regulatory requirements. Consistently provides outstanding service representing the branch and the Bank in a courteous, professional, and friendly manner. Principal Responsibilities: Delivers outstanding personalized, responsive, and accurate customer service. Processes transactions including, deposits, withdrawals, check cashing and loan payments. Educates and assists customers with digital banking services. Serves as a branch subject matter expert related to digital banking options. Participates in daily branch operational tasks including, branch opening/closing and daily cash recycler balancing. Demonstrates teamwork by proactively assisting the branch team. Builds trust and delivers solutions by addressing and taking ownership of customer inquiries ensuring timely follow-up and meeting commitments. Listens and recognizes customers' financial needs to develop and deepen relationships. Opens consumer deposit accounts and services, as well as basic small business accounts and services. Refers customers to other branch specialists and Bank partners such as the Investment Center, Business Lending, Business Services, and Mortgage Loan Officer as appropriate. Participates in prospective and existing customer outreach efforts, including branch events, outbound calling efforts, and community events. Attains individual sales goals and contributes to overall branch goals. Proficient in accessing operational policies and procedures, as well as the core banking system. Adheres to bank policies, procedures, and regulatory requirements. Maintains confidentiality of bank records and customer information. Regular, reliable attendance is critical. NOTE: This position description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. REQUIRED SKILLS: Strong communication skills and customer service and sales skills focused on relationship building. Exhibits sound judgement, is a self-starter and displays an enthusiastic spirit. Proficient in consumer banking products, banking software applications and Microsoft Office Suite. Ability to learn and adapt to new information and technology platforms. Strong attention to detail and ability to multi-task. Regular, reliable attendance is critical. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Work is often performed in an office environment, with frequent interruptions. Ability to remain in a stationary position, move inside the workplace, operate a computer, and exchange information. Occasionally required to move coin of approximately 50lbs. Must be able to positively discern and identify an individual. Willingness to work a flexible schedule and required to travel locally. MINIMUM EDUCATION: High School or General Education (GED) Degree. MINIMUM PRIOR EXPERIENCE: 2-4 years related experience. Webster Five is an equal opportunity employer. We are committed to fostering and championing a culture of inclusion, equity, and diversity. Accommodations are available for applicants with disabilities.

Reporting to the Solutions Manager, the Assistant Solutions Manager oversees the day-to-day operations of the assigned location to ensure exceptional support to Credit Union members and prospective members within the branch and its community. The Assistant Solutions Manager will model, coach, and motivate the branch team to proactively explore needs and build member relationships by facilitating platform transactions, such as deposit account opening, loan origination and closing, account maintenance and activation of digital banking services, in line with IC's member service standards. As a leader within the branch banking team, this role assists the Solutions Manager in all aspects of branch operations, member experience, team member coaching/development and assumes responsibility for the branch in the Solution Manager's absence. ESSENTIAL JOB FUNCTIONS Facilitates personal and business account opening and assists members with support and maintenance on existing account relationships, with a focus on delivering exceptional member service. Maintains updated knowledge regarding the Credit Union's products/services and proactively recommends appropriate solutions based on member needs. Supports strategic focus of growing membership base by acquiring new members and solidifying existing member relationships. Originates applications for consumer loans, home equity loans/lines and residential mortgages. Interviews applicants and completes/closes loan applications in accordance with regulatory guidelines and Credit Union procedures. Maintains registered NMLS number. Demonstrates and engages members with IC's digital banking tools, such as online and mobile banking, digital wallet enrollments and other ancillary digital solutions (e.g., bill pay, e-statements, card controls, P2P tools, etc.). Promote usage and adoption of self-service channels; highlighting convenience and benefits of omni-channel member experience. Oversees all aspects of branch operations to ensure positive, consistent, and welcoming member experience. This includes responsibility for overall branch facility maintenance, cleanliness and upholding of IC's brand standards. Performs all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures. Uses established protocols and controls to ensure security and privacy is always maintained. Supports the advancement and development of branch team members by coaching, reviewing, and providing on the job training. Takes ownership of individual professional development by participating in internal/external trainings and leadership programs. Serves as an enthusiastic champion of all things brand and corporate culture. Models and supports the delivery of IC's Mission, Vision, and Core Values, with a focus on team member engagement and member experience. Represents the Credit Union in the communities it serves by participating in civic/community organizations in line with evolving market and community engagement strategies. OTHER DUTIES Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. JOB COMPETENCIES Employee Management : Defines responsibilities, motivates employees, delegates well, rewards appropriately. Teamwork : Accountable to team, works to meet established deliverables, appreciates view of team members, respectful. Sales Leadership : Ability to effectively take a leadership role in sales functions and/or to lead others in achieving stated duties and goals. Job Knowledge : Understands facets of job, aware of duties and responsibilities, keeps job knowledge current. Communication : Communicates well (written and verbal), delivers presentations, has good listening skills. Service : The degree to which service is demonstrated in the day-to-day business environment. The level of support for co-workers as well as outside members, clients, etc. EDUCATION/EXPERIENCE REQUIREMENTS (Education, Work Experience, Industry Knowledge) High School Education or GED. Two-year (2) college degree, or completion of a certification, training, or specialized banking coursework. Three years to five years retail experience in a credit union, bank, or sales environment; with increasing levels of responsibility. Supervisor or management experience required. Strong organizational, member service, problem solving and communication skills. Active and current NMLS registration (Nationwide Multistate Licensing System) preferred in accordance with SAFE Act guidelines. Basic computer and technology skills. Must be adept in use of Excel, Word, PowerPoint, and core banking applications. Ability to effectively interact with and support the financial needs of members and prospective members, with a focus on delivering exceptional member-first experience. LEADERSHIP RESPONSIBILITIES The Assistant Solutions Manager role assists the Solutions Manager in all aspects of branch operations, member experience, team member coaching/development and assumes responsibility for the branch in the Solution Manager's absence. PHYSICAL DEMANDS Physical requirements include, but are not limited to, general office environment, ability to move floor-to-floor, ability to travel from branch to branch, and ability to work unusual hours as needed including early mornings, evenings, and weekends. Work in both traditional and open concept environments. REQUIRED COMPLIANCE TRAINING Satisfactorily completes all required compliance training and complies with all regulations, which apply within the scope of the position, including but not limited to the Bank Secrecy Act (BSA) and all regulations that fall within the BSA. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule Monday through Friday, 8:00am -5:00pm What You'll Do Summary/Objective: The Mortgage Servicing Specialist is responsible for ensuring the accuracy of all mortgage data and applicable servicing-related information. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Manage DCU's investor mortgage portfolios including calling in daily remittances, payoffs, monthly reconciliation, delinquency reporting, and modifications. * Responsible for the accounting, analysis and administration of all mortgage escrow accounts including but not limited to: taxes, PMI, homeowners, force-placed insurance, and delinquent payments. * Coordinate and correspond with members, vendors and employees for all mortgage servicing needs. * Prepare, process and fund all loans for sale to the secondary market investors. * Maintain all interest rate changes and ensure all general ledgers are current and up to date. * Provide service excellence by answering phone calls regarding all aspects mortgage servicing. * Ensure compliance with all applicable state and federal laws and regulations. * Perform other job-related duties as assigned by Managers(s). What You'll Need * High School Diploma or equivalent * 2-5 years mortgage or related experience What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $23.70 - $26.60 #INDMI

Job Title: Loan Officer Assistant Department: Mortgage Operations Department Location: Littleton, MA Reports to: Manager, Mortgage Lending Support Services Career Stream: Individual Contributor Classification: Hybrid Pay Grade:10 FLSA Status: Non - Exempt Pay Grade Range: $30.56 -$38.19 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. FUNCTION: Assists the Residential Mortgage Loan Officers (SRMLO/JRMLO) in preparing their files for review by processing and underwriting. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: File Preparation & Documentation Management: Review file for completeness. * Request clarification from SRMLO and JRMLO * Request additional clarification and documentation from borrower either by phone, email or text (borrower's preference) Prepare file for initial disclosures * File must be disclosed accurately within Federal guidelines and timelines * Monitor review and signing of disclosures by both the borrower and the RMLO * Once disclosures are fully signed note intent to proceed in file * File the disclosures appropriately in the system file Set up file for initial orders (appraisal, flood and title). * Ensure all documentation needed to move file forward is in order. * Complete order for appraisal * Complete order for title / attorney * Complete order for flood review Collaboration & Support: * Send file to processing team for initial review. Work with processors on any missing pieces. * Once file is with Underwriting, work in conjunction with the processor to collect any outstanding items needed to complete the file. * Keep all parties informed on the status of the loan (SRMLO/JRMLO borrowers and realtors). Continuous Learning & Compliance: * Learn and maintain all the application, underwriting and disclosure requirements for Workers' mortgage programs. Follow all procedures for taking an application. Stay current with changes in underwriting, program and regulations on mortgage products. Other Duties: * Adhere to all WCU policies, procedures, and guidelines. * Participates in department and/or organizational projects as directed. * Performs other tasks or functions as required, requested, necessary or prudent from time to time. * Maintains confidentiality of all member and credit union information and data. * Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program. Education: * High school diploma or equivalent Experience: * Three years mortgage related experience Knowledge/Skills/Abilities/Competencies: * Knowledge of all types of residential mortgage loans; thorough knowledge of loan policy Mandated Licensing Requirement: * Must or will be registered with the National Mortgage Licensing System ("NMLS") and maintain active status and accurate registration information on file. Provides changes to any individual information (such as an address or name change) as they occur directly into the NMLS system within 20 days of such change. Work Environment: * This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. * This role is currently classified as a Hybrid position. However, the classification is subject to change based on business needs. Physical Demands: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. * Ability to travel to other work locations as required. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: * Comprehensive medical, dental and vision plans * Basic life and AD&D insurance, short-term disability and long-term disability * 15+ days of paid time off (PTO) per year * Up to 16 hours of volunteer time off (VTO) per year * 11+ paid holidays * 401(k) that includes a Safe Harbor Match of up to 4%. * Tuition Reimbursement Program * Mental health resources including an Employee Assistance Program (EAP) * Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Title: Branch Member Service Representative II Department: Chelmsford Branch Department Location: Chelmsford, MA Reports to: Branch Manager II Career Stream: Individual Contributor Classification: On-site Pay Grade: 7NE Pay Grade Range: $21.45-$26.81 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Location: Chelmsford, MA (On-site) This position will be based out of our Athol Branch and floating to other close-by branches as needed. Chelmsford Branch Hours: Monday - Wednesday: 8:30 AM - 5:00 PM; Thursday: 8:30 AM - 6:00 PM, Friday 8:30 AM - 5:00 PM Saturday: 8:30 AM - 1:00 PM. Candidates should be flexible to work a schedule that aligns with branch operational needs. Position Summary: Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative II (BMSRII), you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals. Key Responsibilities: Open and service all types of WCU deposit and loan accounts. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing. Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services. Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals. Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly. Lobby lead to ensure a positive member experience. Qualifications: High School diploma or equivalent required. Minimum of one year of branch banking experience. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Schedule Mon - Fri 8a-5p What You'll Do Summary/Objective: This role plays a pivotal role in shaping and connecting the organization's objectives into clear actions. This role will collaborate cross-functionally to facilitate business unit strategy sessions, ensuring business unit and division plans alignment to the enterprise strategy. This role requires skills including strong collaboration, the ability to influence and lead through indirect relationships, self-starter and is comfortable working independently. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Lead and facilitate structured strategy/business planning workshops across all organizational levels, from operational teams to Executive Leadership. * Collect performance metrics from business units, review trends, identify areas requiring attention, and interpret results for strategic/business planning. * Conduct research on market dynamics, industry trends, benchmarks, and competitive landscape to inform strategic recommendations. * Knowledge of strategy development tools, techniques and approaches Assess the appropriate approach to elicit decisions to form and revise strategies. * Synthesize quantitative data and qualitative inputs into actionable hypotheses, strategic priorities, and recommendations. * Interact confidently with stakeholders at all levels; question norms, test assumptions, and build credibility via constructive challenge and influence. * Translate complex findings into compelling narrative presentations, reports, and executive summaries-suitable for varied audiences including senior leadership. * Navigate Ambiguity & Drive Action while thriving in environments with shifting priorities, define clarity from uncertainty, and drive strategic alignment and execution. * Working with leaders, form OKR's and the appropriate monitoring process to ensure progress to strategic plans * Perform other job-related duties as assigned or requested. Complies with regulatory compliance and assigned training requirements What You'll Need Education and Experience Requirements: * Bachelor's degree or advanced education in Business, Finance, Strategy, or related field * Minimum of 5 to 7 years of experience in consulting, corporate strategy, business planning, operations, finance or related roles. * Knowledge, understanding and use of strategic frameworks, tools, and processes. * Self starter who is Intellectually curious and a continuous learner who stays on top of market and sector trends. * Critical thinking with the ability to make the complex simple * Analytical, data-driven mindset with comfort in Excel, PowerPoint, Word and other common tools. * Strong facilitation, influencing, and moderation capabilities. Additional Eligibility Requirements: * Strategic thinker with execution focus; ownership mentality with knowledge and experience working with strategic frameworks * Tolerance for ambiguity and decisiveness under uncertainty. * Intellectual curiosity and ability to connect dots across disparate data. * Confident, credible presence; ability to work collaboratively and push back when needed. * Highly adaptable-and comfortable learning quickly. * Able to form trusting relationships * Embraces diversity and open to varying styles and points of views. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $115,100 - $145,000

Schedule Monday through Friday 8a-5p 4-6 Month Contract What You'll Do Summary/Objective: This role will prepare, negotiate, and manage commercial contracts between DCU and third-party vendors and partners. It will also ensure that all contracts comply with legal requirements, company policies, and industry standards. This role requires strong analytical skills, attention to detail, and the ability to work effectively with cross-functional teams. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Draft, review, and negotiate contracts, agreements, and other legal documents. * Ensure compliance with legal, regulatory, and company policy requirements. * Analyze contract terms and conditions (consider adding obligations, liabilities, etc if warranted) to identify and mitigate risks. * Coordinate with internal stakeholders, including legal, finance, vendor management, and procurement teams, to ensure alignment on contract terms. * Manage contract lifecycle, including amendments, renewals, and terminations. * Maintain accurate and organized contract records and documentation. * Provide guidance and training to team members on contract-related matters. * Stay current with industry trends and legal developments related to contracts and contract law by participating in educational opportunities and reading professional publications. * Administer contract administration-related processes. * Identify and implement efficiencies in the contract lifecycle and administration processes. * Prepare and communicate contract lifecycle reporting and analysis. * Perform other job-related duties as assigned or requested. What You'll Need Qualifications and Experience Requirements: * Bachelor's degree in business administration, Law, Finance, Supply Chain or a related field. * 0-2 years of experience in contract management, procurement, or a related role involving drafting, reviewing, negotiating, and managing contracts. * Strong understanding of and experience with contract law and industry-specific regulations (at the state and federal level) * Excellent negotiation, analytical, and problem-solving skills. * Detail-oriented and organized with strong time management skills and the ability to manage multiple contracts simultaneously. * Proficiency in contract management software and Microsoft Office Suite. * Strong verbal and written communication and interpersonal skills. * Ability to work independently and as part of a team in managing internal client relationships and working with external, third-party vendors. Preferred Qualifications: * Professional certification in contract management (e.g., CPCM, CCCM, CFCM). * Prior experience in financial institutions is preferred, especially experience in a contract specialist or contract analyst role. * Familiarity with legal and regulatory aspects of financial institutions. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $52,800 #INDMI