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Become A Workforce Management Analyst

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Working As A Workforce Management Analyst

  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Analyzing Data or Information
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • $99,130

    Average Salary

What Does A Workforce Management Analyst Do

Management analysts, often called management consultants, propose ways to improve an organization’s efficiency. They advise managers on how to make organizations more profitable through reduced costs and increased revenues.

Duties

Management analysts typically do the following:

  • Gather and organize information about the problem to be solved or the procedure to be improved
  • Interview personnel and conduct onsite observations to determine the methods, equipment, and personnel that will be needed
  • Analyze financial and other data, including revenue, expenditure, and employment reports
  • Develop solutions or alternative practices
  • Recommend new systems, procedures, or organizational changes
  • Make recommendations to management through presentations or written reports
  • Confer with managers to ensure changes are working

Although some management analysts work for the organization that they analyze, most work as consultants on a contractual basis. 

Whether they are self-employed or part of a large consulting company, the work of a management analyst may vary from project to project. Some projects require a team of consultants, each specializing in one area. In other projects, consultants work independently with the client organization’s managers.

Management analysts often specialize in certain areas, such as inventory management or reorganizing corporate structures to eliminate duplicate and nonessential jobs. Some consultants specialize in a specific industry, such as healthcare or telecommunications. In government, management analysts usually specialize by type of agency.

Organizations hire consultants to develop strategies for entering and remaining competitive in today’s marketplace.

Management analysts who work on contract may write proposals and bid for jobs. Typically, an organization that needs the help of a management analyst solicits proposals from a number of consultants and consulting companies that specialize in the needed work. Those who want the work must then submit a proposal by the deadline that explains how the consultant will do the work, who will do the work, why they are the best consultants to do the work, what the schedule will be, and how much it will cost. The organization that needs the consultants then selects the proposal that best meets its needs and budget.

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How To Become A Workforce Management Analyst

Most management analysts have at least a bachelor’s degree. The Certified Management Consultant (CMC) designation may improve job prospects.

Education

A bachelor’s degree is the typical entry-level requirement for management analysts. However, some employers prefer to hire candidates who have a master’s degree in business administration (MBA).

Few colleges and universities offer formal programs in management consulting. However, many fields of study provide a suitable education because of the range of areas that management analysts address. Common fields of study include business, management, economics, political science and government, accounting, finance, marketing, psychology, computer and information science, and English.

Analysts also routinely attend conferences to stay up to date on current developments in their field.

Licenses, Certifications, and Registrations

The Institute of Management Consultants USA (IMC USA) offers the Certified Management Consultant (CMC) designation to those who meet minimum levels of education and experience, submit client reviews, and pass an interview and exam covering the IMC USA’s code of ethics. Management consultants with a CMC designation must be recertified every 3 years. Management analysts are not required to get certification, but it may give jobseekers a competitive advantage.

Work Experience in a Related Occupation

Many analysts enter the occupation with several years of work experience. Organizations that specialize in certain fields typically try to hire candidates who have experience in those areas. Typical work backgrounds include experience in management, human resources, and information technology. 

Advancement

As consultants gain experience, they often take on more responsibility. At the senior level, consultants may supervise teams working on more complex projects and become more involved in seeking out new business. Those with exceptional skills may eventually become partners in their consulting organization and focus on attracting new clients and bringing in revenue. Senior consultants who leave their consulting company often move to senior management positions at nonconsulting organizations.

Important Qualities

Analytical skills. Management analysts must be able to interpret a wide range of information and use their findings to make proposals.

Communication skills. Management analysts must be able to communicate clearly and precisely in both writing and speaking. Successful analysts also need good listening skills to understand the organization’s problems and propose appropriate solutions.

Interpersonal skills. Management analysts must work with managers and other employees of the organizations where they provide consulting services. They should work as a team toward achieving the organization’s goals. 

Problem-solving skills. Management analysts must be able to think creatively to solve clients’ problems. Although some aspects of different clients’ problems may be similar, each situation is likely to present unique challenges for the analyst to solve.

Time-management skills. Management analysts often work under tight deadlines and must use their time efficiently to complete projects on time.

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Workforce Management Analyst jobs

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Workforce Management Analyst Career Paths

Workforce Management Analyst
Data Analyst Finance Analyst Senior Analyst
Analytical Manager
9 Yearsyrs
Data Analyst Business Analyst Senior Programmer Analyst
Application Manager
9 Yearsyrs
Account Manager Billing Specialist Auditor
Audit Manager
5 Yearsyrs
Operations Manager General Manager
Chief Executive Officer
8 Yearsyrs
Forecasting Analyst Senior Analyst Information Technology Project Manager
Contract Project Manager
10 Yearsyrs
Forecasting Analyst Senior Finance Analyst Senior Project Manager
Director Of Implementation
11 Yearsyrs
Account Manager Business Manager Controller
Director Of Operations And Finance
11 Yearsyrs
Managing Supervisor Account Director Director Of Sales
Director Of Sales And Operations
10 Yearsyrs
Workforce Manager Operations Manager Senior Manager
Global Director
14 Yearsyrs
Technical Support Technician Information Technology Manager Managing Director
Head Operator
7 Yearsyrs
Analyst Finance Analyst Senior Finance Analyst
Manager Finance Planning And Analysis
8 Yearsyrs
Analyst Project Manager Program Manager
Operations Director
9 Yearsyrs
Business Analyst Product Manager Sales Manager
Operations Manager
7 Yearsyrs
Finance Analyst Pricing Analyst Performance Analyst
Performance Manager
8 Yearsyrs
Operation Supervisor Business Analyst Senior Finance Analyst
Planning Manager
8 Yearsyrs
Operations Manager Operations Director
President Of Operations
11 Yearsyrs
Technical Support Technician Quality Assurance Engineer Quality Manager
Process Improvement Manager
10 Yearsyrs
Business Analyst Senior Consultant
Senior Manager
10 Yearsyrs
Managing Supervisor Operations Manager
Senior Operations Manager
9 Yearsyrs
Operation Supervisor Sales Manager Service Manager
Service Operations Manager
8 Yearsyrs
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Workforce Management Analyst Demographics

Gender

  • Male

    51.8%
  • Female

    45.5%
  • Unknown

    2.7%

Ethnicity

  • White

    78.5%
  • Hispanic or Latino

    11.6%
  • Asian

    7.4%
  • Unknown

    1.7%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    68.9%
  • French

    11.1%
  • Russian

    6.7%
  • Portuguese

    4.4%
  • German

    4.4%
  • Turkish

    2.2%
  • Polish

    2.2%
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Workforce Management Analyst

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Workforce Management Analyst Education

Workforce Management Analyst

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Real Workforce Management Analyst Salaries

Job Title Company Location Start Date Salary
Workforce Analyst Paypal, Inc. San Jose, CA Nov 14, 2016 $140,000
Analyst III, Workforce Management-Central Operations Wal-Mart Associates, Inc. Bentonville, AR Sep 30, 2016 $95,000
Workforce Management Analyst III CMFG Life Insurance Company Madison, WI Sep 18, 2013 $78,795
Workforce Capacity Intermediate Analyst Citibank, N.A. Irving, TX Sep 01, 2015 $51,300

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Top Skills for A Workforce Management Analyst

ServiceLevelGoalsCallVolumeScheduleAdherenceWorkforceManagementSoftwareIEXTotalviewCustomerServiceWFMAvayaCMSCallCentersAspectIntradaySupervisorsPayrollCapacityPlanningOccupancyKeyPerformanceIndicatorsAHTRTAHistoricalDataVerint

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Top Workforce Management Analyst Skills

  1. Service Level Goals
  2. Call Volume
  3. Schedule Adherence
You can check out examples of real life uses of top skills on resumes here:
  • Perform analysis to determine daily staffing needs in order to achieve service level goals.
  • Gained insight on forecasting call volume, schedule adherence and adjusting business need to meet set goals.
  • Monitored schedule adherence for 1200 staff in to achieve call center service and production goals.
  • Project manager for selecting and rolling out Workforce Management software to department which increased service levels by 14%.
  • Utilize Avaya Call Management System and IEX Totalview to effectively and accurately determine the daily needs of each call center.

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