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Become A Workforce Management Analyst

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Working As A Workforce Management Analyst

  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Analyzing Data or Information
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • $77,000

    Average Salary

What Does A Workforce Management Analyst Do

Management analysts, often called management consultants, propose ways to improve an organization’s efficiency. They advise managers on how to make organizations more profitable through reduced costs and increased revenues.

Duties

Management analysts typically do the following:

  • Gather and organize information about the problem to be solved or the procedure to be improved
  • Interview personnel and conduct onsite observations to determine the methods, equipment, and personnel that will be needed
  • Analyze financial and other data, including revenue, expenditure, and employment reports
  • Develop solutions or alternative practices
  • Recommend new systems, procedures, or organizational changes
  • Make recommendations to management through presentations or written reports
  • Confer with managers to ensure changes are working

Although some management analysts work for the organization that they analyze, most work as consultants on a contractual basis. 

Whether they are self-employed or part of a large consulting company, the work of a management analyst may vary from project to project. Some projects require a team of consultants, each specializing in one area. In other projects, consultants work independently with the client organization’s managers.

Management analysts often specialize in certain areas, such as inventory management or reorganizing corporate structures to eliminate duplicate and nonessential jobs. Some consultants specialize in a specific industry, such as healthcare or telecommunications. In government, management analysts usually specialize by type of agency.

Organizations hire consultants to develop strategies for entering and remaining competitive in today’s marketplace.

Management analysts who work on contract may write proposals and bid for jobs. Typically, an organization that needs the help of a management analyst solicits proposals from a number of consultants and consulting companies that specialize in the needed work. Those who want the work must then submit a proposal by the deadline that explains how the consultant will do the work, who will do the work, why they are the best consultants to do the work, what the schedule will be, and how much it will cost. The organization that needs the consultants then selects the proposal that best meets its needs and budget.

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How To Become A Workforce Management Analyst

Most management analysts have at least a bachelor’s degree. The Certified Management Consultant (CMC) designation may improve job prospects.

Education

A bachelor’s degree is the typical entry-level requirement for management analysts. However, some employers prefer to hire candidates who have a master’s degree in business administration (MBA).

Few colleges and universities offer formal programs in management consulting. However, many fields of study provide a suitable education because of the range of areas that management analysts address. Common fields of study include business, management, economics, political science and government, accounting, finance, marketing, psychology, computer and information science, and English.

Analysts also routinely attend conferences to stay up to date on current developments in their field.

Licenses, Certifications, and Registrations

The Institute of Management Consultants USA (IMC USA) offers the Certified Management Consultant (CMC) designation to those who meet minimum levels of education and experience, submit client reviews, and pass an interview and exam covering the IMC USA’s code of ethics. Management consultants with a CMC designation must be recertified every 3 years. Management analysts are not required to get certification, but it may give jobseekers a competitive advantage.

Work Experience in a Related Occupation

Many analysts enter the occupation with several years of work experience. Organizations that specialize in certain fields typically try to hire candidates who have experience in those areas. Typical work backgrounds include experience in management, human resources, and information technology. 

Advancement

As consultants gain experience, they often take on more responsibility. At the senior level, consultants may supervise teams working on more complex projects and become more involved in seeking out new business. Those with exceptional skills may eventually become partners in their consulting organization and focus on attracting new clients and bringing in revenue. Senior consultants who leave their consulting company often move to senior management positions at nonconsulting organizations.

Important Qualities

Analytical skills. Management analysts must be able to interpret a wide range of information and use their findings to make proposals.

Communication skills. Management analysts must be able to communicate clearly and precisely in both writing and speaking. Successful analysts also need good listening skills to understand the organization’s problems and propose appropriate solutions.

Interpersonal skills. Management analysts must work with managers and other employees of the organizations where they provide consulting services. They should work as a team toward achieving the organization’s goals. 

Problem-solving skills. Management analysts must be able to think creatively to solve clients’ problems. Although some aspects of different clients’ problems may be similar, each situation is likely to present unique challenges for the analyst to solve.

Time-management skills. Management analysts often work under tight deadlines and must use their time efficiently to complete projects on time.

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Workforce Management Analyst Career Paths

Workforce Management Analyst
Team Leader Office Manager Human Resources Manager
Senior Human Resources Manager
9 Yearsyrs
Team Leader Manager Vice President
Vice President And Manager
10 Yearsyrs
Team Leader Manager Finance Manager
Senior Finance Manager
11 Yearsyrs
Supervisor Manager Project Manager
Manager, Project Management
9 Yearsyrs
Supervisor Office Manager Finance Manager
Manager Finance Planning And Analysis
8 Yearsyrs
Supervisor Operations Manager Project Manager
Service Delivery Manager
10 Yearsyrs
Business Analyst Project Manager Program Manager
Operations Program Manager
9 Yearsyrs
Business Analyst Consultant Program Manager
Manager, Program Management
9 Yearsyrs
Business Analyst Consultant Human Resources Manager
Business Partner
8 Yearsyrs
Analyst Finance Analyst Senior Finance Analyst
Planning Manager
8 Yearsyrs
Analyst Office Manager Operations Director
Director Of Business Operations
10 Yearsyrs
Analyst Consultant Senior Manager
Director Of Analytics
12 Yearsyrs
Operations Analyst Finance Analyst Senior Analyst
Analytical Manager
8 Yearsyrs
Operations Analyst Operations Manager Operations Director
Assistant Vice President Operations
8 Yearsyrs
Operations Analyst Senior Analyst
Manager, Strategy
8 Yearsyrs
Operations Manager Operations Project Manager Consultant/Project Manager
Implementation Manager
8 Yearsyrs
Managing Supervisor Material Manager Quality Manager
Performance Manager
8 Yearsyrs
Finance Analyst Senior Consultant Solutions Architect
Solutions Manager
8 Yearsyrs
Customer Service Supervisor Property Manager Asset Manager
Vending Manager
7 Yearsyrs
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Do you work as a Workforce Management Analyst?

Help others decide if this is a good career for them

Do you work as a Workforce Management Analyst?

Average Yearly Salary
$77,000
View Detailed Salary Report
$50,000
Min 10%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$77,000
Median 50%
$118,000
Max 90%
Best Paying Company
Postmates
Highest Paying City
Minneapolis, MN
Highest Paying State
Alaska
Avg Experience Level
3.1 years
How much does a Workforce Management Analyst make at top companies?
The national average salary for a Workforce Management Analyst in the United States is $77,754 per year or $37 per hour. Those in the bottom 10 percent make under $50,000 a year, and the top 10 percent make over $118,000.

Real Workforce Management Analyst Salaries

Job Title Company Location Start Date Salary
Workforce Analyst Paypal, Inc. San Jose, CA Nov 14, 2016 $140,000
Analyst III, Workforce Management-Central Operations Wal-Mart Associates, Inc. Bentonville, AR Sep 30, 2016 $95,000
Workforce Management Analyst III CMFG Life Insurance Company Madison, WI Sep 18, 2013 $78,795
Workforce Capacity Intermediate Analyst Citibank, N.A. Irving, TX Sep 01, 2015 $51,300
Analyst-Workforce Management Luxottica Retail North America Inc. Mason, OH Aug 26, 2015 $45,300 -
$50,000

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Top Skills for A Workforce Management Analyst

  1. Service Level Goals
  2. Schedule Adherence
  3. Call Volume
You can check out examples of real life uses of top skills on resumes here:
  • Monitored call center performance and identified necessary actions to meet service level goals.
  • Monitor and report real time schedule adherence impacts necessary for successful service level requirements.
  • Provide input/feedback for the long- range forecasts for both call volumes and staff needed to ensure service goals are met.
  • Manage historical and current call center data to perform forecasting and analysis for data input into workforce management software.
  • Monitor staff adherence to work schedule; generate and deliver adherence/compliance reports to operations manager and customer service Team leaders.

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Top 10 Best States for Workforce Management Analysts

  1. Virginia
  2. District of Columbia
  3. Maryland
  4. Massachusetts
  5. New Jersey
  6. Connecticut
  7. Washington
  8. New York
  9. Texas
  10. North Carolina
  • (1,682 jobs)
  • (834 jobs)
  • (820 jobs)
  • (782 jobs)
  • (646 jobs)
  • (288 jobs)
  • (493 jobs)
  • (1,533 jobs)
  • (1,876 jobs)
  • (725 jobs)

Workforce Management Analyst Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,107 Workforce Management Analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Workforce Management Analyst Resume

View Resume Examples

Workforce Management Analyst Demographics

Gender

Male

47.6%

Female

43.8%

Unknown

8.5%
Ethnicity

White

59.8%

Hispanic or Latino

16.8%

Black or African American

11.7%

Asian

8.1%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

74.2%

French

7.6%

Russian

6.1%

Portuguese

3.0%

German

3.0%

Turkish

1.5%

Dutch

1.5%

Polish

1.5%

Arabic

1.5%
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Workforce Management Analyst Education

Schools

University of Phoenix

34.8%

Strayer University

7.7%

Franklin University

4.5%

American InterContinental University

4.5%

Ashford University

3.9%

Utah Valley University

3.9%

Kaplan University

3.6%

University of South Florida

3.3%

Arizona State University

3.3%

Southern New Hampshire University

3.3%

Salt Lake Community College

3.0%

University of North Carolina at Charlotte

3.0%

University of North Carolina at Greensboro

2.7%

Valencia College

2.7%

The Academy

2.7%

Florida State College at Jacksonville

2.7%

Middle Tennessee State University

2.7%

Colorado Technical University

2.7%

University of Utah

2.7%

University of Louisville

2.7%
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Majors

Business

40.5%

Human Resources Management

4.7%

Accounting

4.5%

Management

4.4%

Psychology

4.2%

Criminal Justice

3.9%

Information Technology

3.9%

Communication

3.6%

Computer Science

3.5%

Computer Information Systems

3.5%

General Studies

3.4%

Finance

2.8%

Marketing

2.7%

Health Care Administration

2.4%

Sociology

2.3%

Political Science

2.2%

Liberal Arts

2.1%

Economics

1.8%

Project Management

1.8%

Management Information Systems

1.8%
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Degrees

Bachelors

42.7%

Other

23.4%

Masters

15.8%

Associate

12.7%

Certificate

3.4%

Diploma

1.0%

Doctorate

0.6%

License

0.3%
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