How To Become A Workforce Manager: What It Is and Career Path

What is a workforce manager and how to become one

Updated January 8, 2025

4 min read

Did you enjoy working on puzzles as a child? Do you like the thrill of finding the missing piece and making sense of the big picture? The company's workforce may be likened to a puzzle. The pieces have to fit together. Sometimes, it may also be likened to wheel cogs. The right pieces must be in place so that the machine works when turned on.

In a company, the person who is in charge of ensuring that the right pieces are in place is the workforce manager. Workforce managers ensure that the company's workforce is a well-oiled machine. They use productivity tools to maximize the employee's potential and utilization. They also look at the competencies the organization needs and analyze the current competencies of the workforce. They use this skills analysis to ensure that everyone in the organization works on activities where they can contribute the most. They also ensure that there are no missing pieces in the whole puzzle.

If you have great analytical skills and sound decision-making skills, you might want to check out this career! This will be perfect for you if you like working with people and matching them with activities where they will shine.

ScoreWorkforce ManagerUS Average

Salary

6.6

Avg. Salary $83,983

Avg. Salary $59,228

Stability level

9.6

Growth rate 6%

Growth rate 0.3%

Diversity

3.5

Race

American Indian and Alaska Native 0.47%

Asian 6.40%

Black or African American 6.22%

Hispanic or Latino 15.32%

Unknown 4.34%

White 67.24%

Gender

female 39.81%

male 60.19%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

9.6

Stress level is very high

7.1 - high

Complexity level

9.2

Complexity level is advanced

7 - challenging

Work life balance

3.6

Work life balance is poor

6.4 - fair

Key steps to become a workforce manager

Explore workforce manager education requirements

Most common workforce manager degrees

Bachelor's

64.7 %

Associate

14.3 %

Master's

12.3 %

Start to develop specific workforce manager skills

Skills	Percentages
HR	21.00%
PowerPoint	8.00%
Process Improvement	5.41%
Payroll	4.52%
Performance Management	4.19%

Complete relevant workforce manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New workforce managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a workforce manager based on U.S. Bureau of Labor Statistics data and data from real workforce manager resumes.

Research workforce manager duties and responsibilities

Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
Experience with blend (ACD, AOD and IVR) call centers.

Prepare your workforce manager resume

When your background is strong enough, you can start writing your workforce manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a workforce manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable workforce manager resume templates

Build a professional workforce manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your workforce manager resume.