Workforce manager work from home jobs

Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NASDAQ) Earning Potential: $70,000 - $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging - just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day - and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Base pay plus bonuses means earnings grow alongside results. Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health, dental, and vision plans through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities Meet with families virtually to help them select benefit programs that align with their goals. Build trust, answer questions, and guide clients through enrollment. Manage a personal book of business and maintain long-term relationships. Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile Self-motivated, positive, and eager to grow. Excellent communicator - friendly, confident, and authentic. Comfortable using Zoom and other online communication tools. Must be a U.S. or Canadian citizen. Passionate about helping others and building meaningful relationships. Must be willing to obtain an insurance license requiring paying state licensing fees (paid directly to the state or licensing provider). No prior insurance experience is required - only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom - apply today.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Description At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM) , you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. Check out the role overview below If you are confident you have got the right skills and experience, apply today. In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value. A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch-wide goals. To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones. High School diploma or equivalent required ~ Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment ~4 years sales management experience in Retail or Branch Banking environment ~ Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment ~ Drive an exceptional customer experience validated through customer satisfaction surveys ~ Maintain strong partnerships with community & civic organizations ~ Associate's or Bachelor's degree preferred Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. xevrcyc Remote working/work at home options are available for this role.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a Manager, Workforce Management to lead the strategy, planning, and execution of our WFM function across Customer and Fraud Operations. In this role, you'll ensure our teams are staffed and resourced effectively to meet service-level goals, while also driving data-driven analysis to optimize performance, enhance the customer experience, and enable scalable growth. You'll partner closely with Planning, Vendor Management, Training, and Product teams to deliver operational excellence and continuous improvement in a fast-paced, high-growth environment. As a Manager, Workforce Management, you will be responsible for overseeing workforce management (WFM) and driving business analysis initiatives to optimize performance across Customer and Fraud Operations. This role is critical in ensuring operational efficiency, maintaining SLA adherence, and improving service delivery through data-driven insights. You will partner closely with cross-functional teams, including Vendor Management, Quality Assurance, Training, Process, and Planning teams, to enhance customer service operations and drive continuous improvement. What You'll Do: Lead workforce management strategies to ensure optimal staffing levels and efficient resource allocation across customer service teams. Own performance management across core WFM metrics, including interval compliance, occupancy, schedule adherence, and shrinkage Monitor real-time case management, ensuring adherence to SLAs and intervention in bottleneck situations. Collaborate with Planning to forecast case volumes, plan capacity, and balance workloads. Partner with Vendor Management (VM) to evaluate and optimize agent productivity, training needs, and performance gaps. Develop and implement performance monitoring frameworks to track key operational metrics, including case resolution times, SLA adherence, and customer satisfaction scores. Analyze operational data to identify trends, root causes of performance issues, and actionable insights to enhance efficiency. Create and present reports on performance trends, vendor comparisons, and service delivery insights to senior leadership. Conduct in-depth investigations into escalations, case volume spikes, and process inefficiencies to recommend corrective actions. Drive continuous process enhancements to streamline case resolution workflows and improve customer experience. Lead cross-functional initiatives aimed at refining case handling procedures, reducing backlog, and enhancing quality control. Collaborate with Training and Knowledge Management teams to ensure frontline agents are equipped with the necessary tools and knowledge. Identify opportunities for automation and AI-driven efficiencies to improve case management effectiveness. Assess case backlog trends and work with WFM and Planning to implement resource adjustments. Investigate vendor performance variances and and partner with VM team to recommend corrective actions (e.g., targeted training, coaching programs). Analyze escalation patterns and work with Quality Assurance teams to refine agent workflows. Identify process breakdowns causing SLA breaches and lead structured interventions to resolve them. Provide leadership insights into performance gaps and recommend strategic initiatives to optimize service delivery. What We Look For: 7+ years of experience in Workforce Management and business analysis, including at least 2-3 years in a leadership or strategy-focused role. Proven expertise in workforce management, business analysis, and customer operations. Strong data analytics skills, with proficiency in tools such as SQL, Tableau, Sigma, Excel, or similar platforms. Ability to drive process improvements through structured problem-solving and root cause analysis. Strong communication and leadership skills to collaborate with multiple stakeholders and influence decision-making. Background in fintech, technology, or high-growth environments is a plus. Pay Grade - K Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $140,000 - $190,000 USA base pay range (all other U.S. states) per year: $124,000 - $174,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces -together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. Role We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Customer Experience organization. You have experience forecasting contact volume and determining headcount requirements and schedules accordingly. You are customer-centric and you constantly make decisions using data. You also have experience working cross-functionally with product teams to understand what Customer Experience staffing requirements should look like when new features are launching on the platform. * Forecast staffing needs, taking into account contact volume and headcount requirements * Assist with scheduling and process time-off requests for the CX organization * Generate reports to show changes to productivity or performance * Work with BPOs and oversee their schedules * Lead capacity planning and cascade schedules out to front-line CX Agents * Lead cross-functional partnerships with Product and Engineering to determine what capacity is needed before new product launches Team members in this role are required to be within commuting distance of our Phoenix, Los Angeles, San Francisco, or New York hubs. You Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our Workforce Manager you should have: * At least 7+ years of experience in Workforce Management within a Customer Experience organization * Experience in a fast-paced environment, preferably a startup * Proven experience working within Zendesk and Sigma * Exceptional written and verbal communication skills * Sound business judgment, including using data to drive strategy and business action * Ability to move remarkably fast with little structure and guidance Benefits * Generous Holiday and Time off Policy * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance for wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* The Workforce Management (WFM) Manager is responsible for leading the workforce planning and real-time management function across multi-department, multi-site contact center operations. This role oversees forecasting, scheduling, capacity planning, and financial planning to ensure optimal staffing and resource allocation that supports both customer experience and business performance goals. A key focus of the role is maintaining and continuously improving customer SLA performance through effective resource planning, monitoring, and operational alignment. The WFM Manager leads a team of Analysts, partners with Operations leadership on strategic and financial planning, and drives continuous improvement in workforce optimization practices, reporting, and tools. Responsibilities Leadership & Team Management Lead and develop a team of WFM Analysts, providing coaching, training, and performance feedback Establish departmental goals, metrics, and best practices for workforce planning and real-time management Foster a culture of collaboration, accuracy, and continuous improvement within the WFM function Forecasting, Capacity & Staffing Planning Oversee the creation of accurate call volume, workload, and staffing forecasts across daily, weekly, monthly, and annual intervals Develop long-term staffing models to support growth, acquisitions, and new business initiatives Partner with HR and Operations to translate staffing plans into hiring and training strategies Monitor and refine shrinkage, attrition, and occupancy assumptions to ensure accurate staffing models Financial Planning & Budget Alignment Partner with Finance and senior leadership to align staffing and workforce models with budgeted headcount and labor cost targets Contribute workforce data and analysis to annual operating plans and quarterly re-forecast cycles Track variances between forecasted and actual labor spend, providing insights and recommendations to minimize cost overruns Identify cost savings opportunities through optimized staffing, scheduling, and resource allocation Scheduling & Real-Time Management Direct the development and maintenance of staffing schedules across multiple locations and lines of business Oversee real-time monitoring and intra-day adjustments to achieve customer SLA and operational performance targets Partner with Operations leadership to ensure schedule adherence, shrinkage management, and efficient resource allocation Reporting & Performance Insights Deliver comprehensive reporting and analysis on forecast accuracy, schedule adherence, and SLA attainment Translate SLA and service-level performance data into actionable recommendations for Operations and senior leadership Standardize SLA reporting and metrics to drive consistency and visibility across the organization Cross-Functional Collaboration & Strategic Initiatives Partner with Operations, HR, IT, and Finance to align workforce strategies with business objectives and financial goals Serve as the WFM subject matter expert for system configuration, reporting tools, and process optimization Lead WFM workstreams for major organizational initiatives such as new product launches, site expansions, and technology upgrades Continuous Improvement & Innovation Evaluate WFM tools, methodologies, and technologies to enhance forecasting, scheduling, and reporting capabilities Identify and implement workforce optimization strategies that directly improve SLA performance and customer outcomes Recommend and implement automation, self-service, or AI-driven enhancements to optimize workforce efficiency Stay current on industry trends and best practices in workforce optimization and apply them to organizational practices Competencies Strong leadership and people management skills Advanced analytical and forecasting abilities with a data-driven mindset Financial acumen with ability to manage labor cost planning and staffing budgets Excellent communication and presentation skills with the ability to influence at all organizational levels Strategic thinking with the ability to align workforce strategies to long-term business goals Strong collaboration and stakeholder management skills Customer focus with ability to align workforce strategies to SLA delivery and client commitments Ability to balance operational detail with big-picture planning Professionalism, discretion, and ability to manage sensitive information Qualifications Education/Certification Requirement Bachelor's degree in Business, Analytics, Finance, or Operations Management preferred Equivalent experience in WFM leadership roles may substitute for formal education Required 5+ years of workforce management experience in a contact center environment, with at least 2 years in a leadership role Expertise in forecasting, scheduling, staffing planning, and real-time management for multi-site or multi-channel operations Experience partnering with Finance and HR to align staffing strategies with budgets and hiring plans Proficiency with WFM systems and tools (real-time adherence, forecasting, scheduling modules, ie NICE CX) Strong Excel and data analysis skills with the ability to develop and interpret complex reporting Preferred Experience leading WFM in large-scale, high-volume contact center environments Familiarity with advanced workforce optimization technologies, automation, or AI-driven scheduling tools #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Under the general guidance of the Quality Management Director, the Manager of Quality Performance plays a central role in continuously improving Alliance's quality related strategies and innovation capabilities. The candidate must be a proven people developer with a collaborative approach that builds trust within internal and external stakeholders including but not limited to clinical operations, senior and executive leadership. This position will have multiple direct reports (individual contributors) and is responsible for not only performance improvement data analysis, but also for the development, implementation, monitoring and management of specific clinical strategic interventions aimed at improving member and provider experience, member health outcomes and decreasing cost of care per capita. This position is fulltime remote. While there is no expectation of being in the office routinely, they may be required to report to the Alliance Home Office (Morrisville, North Carolina) for business meetings as needed. Responsibilities & Duties High Performing Strategy and Innovative Leadership Manages a diverse team of performance specialists and clinical quality data analysts to execute on the organization's high-priority projects Reviews and analyzes complex quality data sets to identify strategic opportunities for improvement with a sustained focus on clinical interventions geared towards member health outcomes improvement Leads multiple complex, high-risk, cross-functional, and/or highly sensitive priority initiatives engagements as a trusted thought partner to QM leadership, ensuring initiatives are directly and measurably aligned to support organizational strategy Facilitate clinical quality interventions that are evidence-based to leverage high impact activities for improving member care and outcomes Integrate, coach, support and grow a diverse highly performing strategic and innovative team; develops the team to be highly skilled and sought after internal experts Embed continuous improvement principles into the organization's strategic plan and goals Project Management and Cross-Functional Collaborations Oversee and monitor the team's project management activities including data gathering and analysis, discussion facilitation, defining, implementing and monitoring of timelines and milestones Ensure proper systems, methods and accountability practices are in place to adequately measure team efficacy and efforts where staff are deployed Evaluate performance improvement approaches and assist teams in advisement, needed to improve processes/approach Successfully engages cross-functional and inter-departmental business leads and their teams to identify problems to solve, coaches on implementation, monitors progress and mitigates risks and barriers to successful delivery of desired outcomes Influence management at all levels to secure the support and resources needed for timely and effective solution implementation Consultative Services Advises and provides consultation to a variety of internal and external stakeholders at all levels of the organization Builds effective and productive working relationships within the catchment area communities and at the State level Maintain extensive knowledge of current regulations and ensure that clinical operations comply with all the applicable requirements Audits and Reporting Ensure ongoing audit readiness of the area; conducts internal quality assurance audits and reviews as assigned Identify, escalate and mitigate issues that will significantly impact clinical interventions Effectively communicate actionable findings at all staff levels Prepare and maintain detailed reports on quality metrics including findings from audits and corrective actions and as informed by contractual requirements Minimum Requirements Education & Experience Bachelor's degree in project management, statistics, public health, business administration, organizational development, or related area of study from an appropriately accredited institution and five (5) years progressive experience (gathering, editing, and analyzing data), of which at least three (3) are supervisory or involved significant experience as a project leader in the area of assignment; or equivalent combination of education and experience. Lean Six Sigma-Green Belt Certification (or higher) and/or Project Management Professional (PMP) certification required for position Masters degree preferred Knowledge, Skills, & Abilities In-depth knowledge of Health Risk Assessments, CAPA processes and root cause analysis methodologies Awareness of industry advancements and best practices Thorough knowledge of local, state, and federal regulations and statutes governing the area of work Extensive knowledge of a variety of quality improvement methodologies - Model for Improvement, Lean, Six Sigma Extensive experience in establishing and documenting PDSA cycles and key driver diagrams Knowledge of computer-assisted statistical programs (SAS, SPSS, R, Minitab) and demonstrated ability to appropriately direct the statistical analysis of data Proven track record of leading and managing cross-functional teams in complex environments Salary Range $77,868 - $101,228/Annual Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. An excellent fringe benefit package accompanies the salary, which includes: Medical, Dental, Vision, Life, Long Term Disability Generous retirement savings plan Flexible work schedules including hybrid/remote options Paid time off including vacation, sick leave, holiday, management leave Dress flexibility

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way. Stellar is a US-based Health-tech backed by Top VCs ( General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We've shown that we make a real difference for physician practices and their patients. About the position: The Manager of ACO Performance will be the central driver for meeting our ACO performance targets. You'll achieve this by leading strategic engagement with our provider partners and acting as their primary accountability partner. This role involves translating high-level program goals into concrete, actionable plans that can be executed at the practice level. You will report to the Director of Provider Success of the ACO. What you'll do: Provider Performance Ownership: Own the medical group performance towards targeted metrics for an assigned portfolio of providers, including chronic condition capture, quality performance. Develop and execute strategic, data-driven action plans for each provider group to close performance gaps and meet or exceed performance goals. Insight Generation: Using sophisticated data analytics, own the analysis of provider performance data to actively generate strategic insights into underlying causes of performance gaps. Proactively identify & surface opportunities for performance improvement at the medical group and network level. Relationship Management: Build and maintain strong, results-oriented relationships with provider executive leadership, clinical staff, and administrative teams. Serve as the trusted point of escalation for performance challenges, effectively resolving barriers that prevent providers from meeting targets. Ensure all providers are fully educated on the performance of their contracts, incentive structures, and the direct financial implications of their performance Cross-functional troubleshooting and problem-solving: Build strong partnerships with internal stakeholders to address cross-functional challenges, particularly with ACO Program Managers, Customer Success, Product Teams. Build & standardize best practices: work with ACO leadership team to develop and implement best practices to drive performance and implement playbooks to scale operations. Travel on occasion to medical groups, up to 25% of time As Manager, ACO Provider Success you should have: Experience working in an ACO/managed care organization required 5-7 years of experience in a healthcare operations role Recent experience in managing medical group performance for success in value based care Demonstrated experience in using data to develop and launch initiatives from 0 → 1 An in-depth understanding of the responsibilities of various roles within a provider's office. Demonstrated ability to build stakeholder relationships with these roles. The ability to strategically prioritize, negotiate deliverables effectively with internal and external partners, and make clear, decisive trade-offs when necessary. Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges Exceptional communication skills, ability to build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems) Pay: The salary range for this role is $130,000 - $170,000 + an annual performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time. Perks & Benefits: Stellar offers a carefully curated selection of wellness benefits and perks to our employees: Medical, Dental and Vision Benefits Flexible PTO Universal Paid Family Leave Company sponsored One Medical memberships and Citibike memberships Medical Travel Benefits A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations Stock Options & a 401k matching program Career development opportunities like Manager Training, coaching, and an internal mobility program A broad calendar of company sponsored social events that for our in-office and remote employees Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment. Stellar Health Employment Privacy Notice At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team. Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address. Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address. If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.

Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You'll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you'll share in our pride and purpose that affects the lives of millions around the world! As a Contract Performance Manager, you will have a major impact on GE Aerospace profitability through owning overall contract performance, inclusive of total cost of ownership via safety, quality, on time delivery, unit price, and supplier relationship management. This role is responsible for ownership of contract productivity and overall supplier accountability in the Global Machining & Fabrications commodity. In this role, you will create and lead operational rhythms with internal and external stakeholders to drive mutually successful outcomes for GE and GE partners. You will provide the necessary support on pre- and post-contractual administration & management, terms & conditions (T&Cs) of the contract, and the management of claims. The role requires cross-functional leadership capability and has autonomy within your respective supply base. Plus, high levels of evaluative judgment and operational acumen are required to achieve outcomes. This role is based out of Headquarters in Evendale, OH. Open to a remote opportunity (preference to central & eastern time zone to be near GE Aerospace sites/suppliers). **Job Description** **Roles and Responsibilities** + This role supports the Global Machining & Fabrication Commodity portfolio and will report to the Contract Performance Manager Staff Manager or the Commodity Executive depending on Suppliers assigned. + Responsible for maximizing contract performance, while maintaining supplier relationships + Ownership for the productivity of assigned contracts through cost reduction, cost avoidance, income generation, and working capital savings Owns management of existing contracts to measure performance of contractual T&Cs against expectations (i.e. bid vs did process), identify gaps or opportunities, and manage cross functional team actions (i.e. cost recovery, terminations, productivity clauses, premiums, etc.) to maximize contractual productivity and performance + Accountable for supplier performance inclusive of safety, compliance, quality, delivery, commercial, readiness and all elements within these areas (i.e. WIP Health, commits, payables, tooling, etc.) + Where supplier performance does not meet expectations, responsible to drive cross functional problem solving and structured action plans for improvement + Leads cross functional teams to manage supplier relationships + Acts as chief negotiator in significant deals. And leads negotiations among the working team including, but not limited to sourcing colleagues, legal, finance, compliance, engineering, quality, manufacturing operations, product lines, customers, and suppliers + Leads and is accountable for business approvals, supply award, and contract authoring + Owns supplier relationships by driving business reviews on a regular cadence, with the responsibility to escalation frequency & attendance as defined by standard work + Assure timely resolution of supplier issues for assigned contracts + Function as liaison between internal organizations and suppliers for assigned contracts + In partnership with cross-functional teams, interprets internal and external business challenges and recommends best practices to improve products, processes, or services. Utilizes understanding of industry trends to inform decision making process. + Leads others to find creative solutions within complex contractual landscape with an emphasis on commercial value generation using all available currencies + Has the ability to evaluate quality of information received and questions conflicting data for analysis + Uses multiple internal and external resources outside of own function to help arrive at a decision + **Travel up to 25% required** **Required Qualifications** + Bachelor's degree from an accredited university or college + Minimum 5 years of experience in Commercial Operations, Sourcing/ Procurement, Supplier Relationship Management, Sales, Supply Chain or Contract Management roles **Desired Characteristics** + Demonstrated significant commercial leadership, and experienced in negotiating large, complex deals + Experienced in drafting, negotiating, and closing contracts, including business and legal terms + Acts with humility, seeks perspective of others, and creates an inclusive culture + Delivers with focus on key business objectives, working across large matrixed organizations + Leads with transparency to reach the best mutual outcomes for GE and GE partners + Demonstrated ability in leveraging creative commercial solutions and coaching the team to achieve the same + Demonstrated ability to build strong internal and external relationship + Strong communication skills + Strong interpersonal and leadership skills + Demonstrated ability to analyze and resolve problems + Demonstrated ability to lead programs / projects + Ability to document, plan, market, and execute programs + Established project management skills GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. The base pay range for this position is 130,000.00 - 160,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on **December 23** **, 2025** . _This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process! About the role We're hiring a Marketplace PPC and Performance Manager to fully own paid media across Grüns fastest growing retail channels. We're scaling hard and paid media is now one of our biggest levers for revenue growth, new customer acquisition and category rank dominance. This role is for someone who lives in the numbers but also knows how to build repeatable growth systems across marketplaces, not just win one off campaigns. You will lead strategy execution testing and optimization end to end while keeping efficiency and profitability tight as spend grows. This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a quarterly basis for amazing off-sites where we can connect IRL. In this role, you will: Own marketplace paid media strategy and daily execution across Amazon Ads, Amazon DSP, Walmart Connect, Target Roundel, Sams MAP, Instacart, and more. Manage and optimize large scale budgets with a focus on profitable growth improving TACOS while scaling NCA and protecting rank leadership. Build a cross marketplace performance engine including testing roadmaps campaign frameworks automation rules and scaling playbooks. Lead mid funnel and upper funnel strategy through DSP and retail media networks so we keep winning new customers not just harvesting demand. Develop robust reporting dashboards and weekly insights that guide leadership decisions and allow fast course correction. Partner with SEO Merchandising Creative Growth and Retail teams to align on promos tentpoles PDP improvements and full funnel media plans. Diagnose performance issues quickly and pull the right levers across search term hygiene bidding placement modifiers conversion rate drivers and creative testing. Create and maintain a promotions and tentpole media calendar across key retail moments to maximize velocity lifts and rank wins. We're looking for someone who: 5+ years managing PPC and retail media on marketplaces with Amazon (required) and Walmart, Target, and Sams (major plus). Proven track record managing 1M+ per month in spend while improving efficiency and scaling growth. Fluent in the key tools of the job: Amazon Ads Console, DSP, Walmart Connect, Roundel, Sams MAP, Instacart Ads, Helium10, DataHawk, DataDive, JungleScout GA, Excel or Sheets, and automation platforms. Understands the different levers by platform like Amazon's keyword rank flywheel, Walmart's coverage price elasticity, and Target's audience based media approach. Can translate messy performance data into clear actions and crisp stories for internal teams and retail partners. Has a constant optimizer mindset and gets genuinely hyped about testing, learning and iterating fast. Detail obsessed because small campaign mistakes scale into big burn. Collaborates well cross functionally and communicates clearly without hiding behind jargon. Approach to the role: You treat every marketplace like its own game with its own rules and you build strategy accordingly. You move fast but you do not spray-spend mindlessly; you scale what works and kill what doesn't. You build systems not just campaigns so performance compounds over time. You anchor decisions in data and keep a tight feedback loop with creative merchandising and retail ops. You are proactive and curious, always asking what lever we have not pulled yet and what test should be next. You stay calm in volatility and diagnose before you react. To Apply: Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you'll hear plenty more about that if you join us. At Grüns, we're committed to providing a competitive total compensation package-grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is between $100,000-$125,000 depending on experience. Beyond base salary, we offer competitive equity packages and a comprehensive set of benefits designed to support the well-being, growth, and balance of our team. A bit about us... At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you. Like you, we were disappointed. There's an infinite number of “nutrition” companies, all focused on what's best for them - not what's best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We've seen it all. So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious. What we care about... Autonomy: Only the best work at Grüns. We're all confident, independent leaders. We are proactive. We find opportunities for improvement. Don't ask; just do. When our actions impact other areas of the organization, we communicate with those functional leaders to ensure connectivity. Growth: We love to take on new challenges, learn new things, and express interest in new functions. “I've never done this before” is not an excuse; it's an opportunity. Community: We care deeply about each other. We're good humans and provide support wherever we can. We care, not just professionally but personally as well. Compensation & Perks: For every role, we aim to have highly competitive compensation and opportunity for impact and career growth. Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free Grüns subscriptions, and a few more perks centered around health and well-being that we can't wait to tell you about!

WHO ARE WE? Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState. As The Discovery and Conversion Company, our mission is to connect consumers with the world's leading brands through data-driven content and technology. Headquartered in South Florida with a remote-first team spanning over 15 countries, we've built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success. WHY JOIN US? At Launch Potato, you'll accelerate your career by owning outcomes, moving fast, and driving impact with a global team of high-performers. MUST HAVE: 4+ years of hands-on experience planning, managing, and optimizing Google Ads campaigns (Search, Display, Demand Gen, Performance Max, YouTube) with revenue/ROAS as the primary KPI. Proven ability to manage large-scale budgets ($20M+/year) and consistently meet ROAS and revenue goals independently. Strong analytical skills with proficiency in Looker, Tableau, or equivalent BI tools, plus advanced Excel/Google Sheets (Pivot Tables, VLOOKUPs). Ability to write compelling ad copy and collaborate effectively on creative asset development. Exceptional collaboration and communication skills, with a track record of influencing cross-functional partners to drive results. EXPERIENCE: Minimum of 4 years managing Google Ads campaigns across multiple formats (Search, Display, Demand Gen, Performance Max, YouTube), with proven success optimizing large-scale budgets ($20M+/year). Skilled at independently analyzing campaign data, generating insights, and driving ROAS and revenue growth through both strategy and execution. YOUR ROLE Drive the growth and profitability of FinanceBuzz's paid media portfolio by owning the strategy, execution, and optimization of Google Ads campaigns within various financial services verticals. You'll manage a large-scale budget ($20M+/year), leveraging data to maximize ROAS and revenue while continuously testing, learning, and scaling across campaign types. Outcomes (Performance Expectations): Own campaign performance end-to-end. Take full responsibility for pacing, reporting, and results across all assigned Google Ads campaigns (Search, Display, Demand Gen, Performance Max). Source and manage creative like a performance marketer. Proactively write ad copy, partner on creative development, and maintain an organized asset library that fuels rapid testing and iteration. Plan, launch, and optimize with precision. Design campaigns with thoughtful strategy and measurable objectives, owning targeting, bidding, and creative experimentation to push boundaries and unlock new growth. Never settle for “good enough”. Continuously monitor campaign health and aggressively optimize to drive higher CTR, reduce CPA, and maximize ROAS. Every optimization is owned, tracked, and measured against business outcomes. Turn testing into a competitive advantage. Document all tests and campaign changes in a structured log, sharing wins and learnings to raise the bar for both the Paid Media team and broader stakeholders. Collaborate with intensity. Work closely with business leads, account managers, and yield partners to surface headwinds/tailwinds, provide crisp performance updates, and drive alignment on priorities. Push into new territory. Leverage competitive research and intelligence tools to map the vertical landscape, uncover new opportunities, and lead the charge into unexplored areas of growth. Be the expert others rely on. Serve as the internal subject matter authority on Google Ads strategy, owning the full campaign lifecycle while relentlessly seeking ways to scale spend efficiently and protect margins. Competencies: Technical Mastery: Demonstrates deep knowledge of the Google Ads ecosystem and independently optimizes complex campaign structures. Owns outcomes, diagnosing and correcting performance challenges with speed and precision. Analytical Problem-Solving: Takes full ownership of data-driven decision-making, proactively identifying trends, risks, and opportunities. Provides actionable recommendations without requiring oversight, ensuring confidence in insights and actions. Organizational Skills: Holds accountability for managing multiple campaigns and shifting priorities. Meets deadlines reliably, adapts quickly to change, and ensures nothing falls through the cracks in a fast-paced environment. Collaboration & Influence: Owns role in cross-functional success by partnering effectively with yield, business leads, and creative teams. Influences decisions through clarity, data, and solutions that maximize outcomes for the business. Growth Mindset: Proactively pursues performance improvements and stays ahead of platform and industry changes. Takes responsibility for closing knowledge gaps and capitalizing on new opportunities. Communication: Delivers clear, concise, and impactful communication to peers and leadership. Owns both the message and the plan, ensuring stakeholders are never left guessing about performance or next steps. Adaptability: Takes responsibility for thriving in a dynamic, test-and-learn environment. Turns ambiguity into action, setbacks into learning, and evolving priorities into opportunities for growth. TOTAL COMPENSATION Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato's Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments. Want to accelerate your career? Apply now! Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. The Manager, Performance Services will oversee a team of Performance Specialists, guiding them in developing and executing measurement and optimization strategies that drive outstanding campaign results across multiple channels and client objectives. You will ensure operational excellence in campaign performance, collaborate cross-functionally to enhance optimization practices, and help shape StackAdapt's performance culture. Reporting to the Director of Performance Services, you'll act as a bridge between hands-on campaign management and strategic leadership. You will partner with Sales, Account Management, Data & Analytics, Data Science, Marketing, and Product teams to ensure our clients achieve success through scalable, data-driven performance strategies. The ideal candidate for this role is highly data-driven, customer-focused, and passionate about driving great results for clients. They will create industry-leading measurement and optimization strategies, drive revenue growth, and demonstrate thought-leadership inside and outside the company. Success in this role will require adaptability, creative problem-solving, and a growth mindset. StackAdapt is a Remote First company. We are open to candidates located anywhere in the United States or Canada for this position. What you'll be doing: Lead, coach, and develop a team of Performance Specialists to deliver industry-leading measurement and optimization best practices Support the Director in implementing and evolving measurement and optimization best practices Consult with Sales and Client Services to create durable growth strategies that deliver on the client's goals and objectives Create programmatic buying frameworks, optimisation strategies, and advanced measurement solutions for a variety of client objectives, working with other industry solutions and partnerships, as needed Develop trading and optimization best practices, including training collateral and internal resources; define the future of the trading discipline for the company and programmatic ecosystem Partner with Product to prioritize features and enhancements that improve the platform and maximize results for customers Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement What you'll bring to the table: 6+ years of experience in programmatic media, campaign management, or performance optimization roles, with at least 3 years of people management Proven success driving measurable improvements in campaign performance and client satisfaction Strong understanding of digital media channels, including display, video, native, CTV, and other emerging channels Excellent communication and presentation skills with the ability to explain complex concepts clearly A collaborative and motivating leadership style that thrives in a remote-first environment Highly analytical mindset with a passion for problem-solving and innovation Ability to translate data into actionable insights and performance narratives Organized, detail-oriented, and adept at prioritizing multiple initiatives Experience with DSPs or programmatic trading is a must StackAdapter's Enjoy: Highly competitive salary Retirement/ 401K/ Pension Savings globally Competitive Paid time off packages including birthday's off! Access to a comprehensive mental health care program Health benefits from day one of employment Work from home reimbursements Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto Robust training and onboarding program Coverage and support of personal development initiatives (conferences, courses, books etc) Access to StackAdapt programmatic courses and certifications to support continuous learning An awesome parental leave program A friendly, welcoming, and supportive culture Our social and team events! StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: Ad Age Best Places to Work 2024 G2 Top Software and Top Marketing and Advertising Product for 2024 Campaign's Best Places to Work 2023 for the UK 2024 Best Workplaces for Women and in Canada by Great Place to Work #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising #LI-REMOTE

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. We're looking for a Customer Operations Manager who is passionate about solving problems, creating customer value, and driving long-term product adoption. If you thrive in a fast-paced environment and love helping customers succeed, we'd love to meet you. The Role: The Customer Operations Manager (CSM) leads the strategy and execution of the post-sale experience for Depositions by Filevine customers. You will directly manage a team of 3-5 Customer Success Associates and 3-5 Customer Support Associates. These associates will oversee a book of ~300 customer accounts and will manage long-term adoption and live support on depositions. This role blends team leadership with hands-on customer engagement. You'll deepen your expertise in Depositions, forecast account health, drive customer education, collaborate across GTM teams, and ensure that every customer realizes measurable value from the platform. What You'll Do & ManageCustomer Success & Adoption: - Manage and align goals for CSAs who own the post-sale experience, ensuring high engagement and long-term retention. - Become a product expert, answering functionality questions and diagnosing customer challenges. - Analyze usage trends and recommend tailored workflows to maximize customer ROI. Customer Education & Resources:- Create and maintain customer-facing content such as notice templates, best practices, guides, and training materials.- Collaborate cross-functionally to ensure education materials align with new product features and GTM efforts. Go-to-Market Collaboration:- Partner with Sales, Marketing, and Implementation to support product rollouts, onboarding journeys, and expansion opportunities.- Provide ground-level customer insights that help shape Filevine's GTM strategy. Issue Resolution & Cross-Functional Alignment:- Troubleshoot technical or workflow issues and route them to the correct internal teams for resolution.- Facilitate timely internal and external communication around open issues.- Identify fiscally responsible solutions that balance customer needs and contract terms. Customer Support:- Manage a team of customer support specialists who help with live deposition events. - Help create processes that streamline and optimize support through phone, email, and chat What You Bring 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment. Previous people-management experience, with a track record of developing and scaling customer-facing teams. Exceptional written and verbal communication skills. Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure. Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement. Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment Compensation Information: $115,000 - $137,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at ****************** Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Client Performance Manager A - CAI Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary of $73,200.00 - $109,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $27,000.00. Job Description The Dealer.com Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities in order to ensure success through product utilization, product upgrades, group harvest sales, and revenue retention. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client's needs to various departments. The Performance Manager works remotely under limited supervision and responsible for protecting monthly revenue where no long term client contracts may be in place. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience. What You'll Do Responsible for external client and revenue retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio. Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity. Will carry a full and/or complex account load. Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization, improved processes and client goal attainment to drive valuable insights to increase product utilization and improving client's business processes and helps them meet their objectives. Build and develop strong working relationships with clients and all client staff at all levels from within the dealership. Works with ‘at risk' clients, using Consultative strategies to identify and develop an action plan to turn around and retain the relationship. Identify key barriers and core problems with their client's situations preventing them from meeting business objectives. By using independent thought and problem‐solving skills along with strategic insight to make recommendations to accomplish client goals. Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Proven ability to influence clients on how to use and leverage the capabilities of the product to meet their business objectives. Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results. Closely monitor system ‘red flags'/emergencies with clients and take immediate action. Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients. Responsible for maintaining product knowledge and trainings, including new releases and enhancements to products in their direct AOR. Works Independently to identify and moderate complex issues. Conducts analysis using independent thought to make recommendations to clients to build ROI in the software. Serve as a point of assistance to new or lower-level PMs through job shadowing. May provide general guidance/direction or train new or less experienced performance managers. Performs full range of performance management responsibilities that typically requires processing and interpreting, more complex, less clearly‐defined client issues. Consistently able to maintain client relationships and internal metrics Asked to assist or own special -projects including but not limited to Dealer workshops/webinars, product ownership, new hire training, Attend outside Vendor events (NADA, Digital Dealer, Etc.) Complete internal tasks and trainings in a timely manner All other duties as assigned. What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our success. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Check out all our benefits. Who You Are: Minimum Qualifications Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field Preferred Qualifications 4+ years experience in a retail automotive dealership setting 4+ years managing digital marketing strategies for a single rooftop or dealer group Proven sales acumen Requires in‐depth conceptual and practical knowledge of client engagement and experience in retail automotive and broadens capabilities through software utilization. Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems. Demonstrates openness to change and actively embraces new technologies to enhance operational efficiency. Ability to effectively work with all levels at an automotive dealership or dealer group. Track progress to help clients reach performance goals using software and collaboration with software partners Demonstrate and expert level of both verbal and written communication in a way that retains audience engagement. Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke healthy debates. Strong client focus and strong customer service skills/approach. Persistent and proactive highly motivated self-starter passionate about client satisfaction. Ability to work remote, works independent with limited supervision with ability to proactively take on risk and follow departmental standard practices and procedures. Demonstrated ability to work in a highly collaborative atmosphere through remote sharing technologies. Ability and eagerness to learn complex technology and basic understanding of web-based systems. Ability to travel potentially 15%; exact amount may vary depending on client demands, most travel consists of in market and overnight and occasional weekends. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

At GWC Warranty, part of the APCO Holdings family of brands, we're on a mission to move with velocity, passion, and purpose, always putting the customer first. For more than 30 years, GWC has partnered with automotive dealers nationwide to deliver trusted vehicle service contracts and F&I solutions that help dealers build stronger, more profitable businesses. We're looking for a dynamic, relationship-driven Dealer Performance Manager to join our growing team in the Virginia. This role is perfect for someone who thrives on consultative selling, relationship building, and helping dealers succeed through meaningful partnerships. What You'll Do * Manage and grow long-term relationships with existing dealer partners to achieve retention and revenue goals. * Utilize a consultative sales approach to understand dealer needs and align them with GWC's suite of products and solutions. * Develop and execute strategic account plans for key dealerships. * Analyze performance metrics, identify opportunities for growth, and provide actionable insights. * Negotiate contract renewals and terms to retain and expand accounts. * Collaborate closely with internal teams to ensure seamless dealer support and satisfaction. * Travel regularly (up to 75%) throughout your assigned region to meet with dealer partners. What You'll Bring * 5+ years of automotive industry outside sales experience with a focus on consultative, relationship-based selling. * Strong business acumen and understanding of F&I programs, reinsurance, and back-end dealership operations. * Excellent communication, presentation, and negotiation skills. * Ability to analyze data, identify trends, and translate insights into actionable strategies. * Bachelor's degree preferred. * Valid driver's license and clean driving record required. Why You'll Love Working Here At GWC Warranty and APCO Holdings, we're driven by a culture of integrity, innovation, and collaboration. Our team lives by our core values: * Invested - We believe in our purpose, our customers, and each other. * Authentic - We're genuine, transparent, and committed to continuous learning. * Principled - We do what's right for our dealers, our partners, and our team. * Caring - We treat every interaction with respect, empathy, and honesty. * Open - We embrace change, diversity, and new perspectives. You'll be part of an organization that's defining the industry standard for service, quality, and partnership. Here, your success is our success, because when our dealers win, we all win. What We Offer * Competitive base salary with additional variable compensation potential. * Comprehensive benefits package (medical, dental, vision, 401(k), and more). * Professional development and advancement opportunities. * A supportive, high-energy team culture where your contributions truly matter. Join GWC Warranty and help us empower automotive dealers to deliver the kind of customer experience that build trust and drive growth for years to come. Apply today to become part of our award-winning team.

About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together. We were recognized as one of Glassdoor's “Best Places to Work”. Locations Jersey City, NJ (Remote), New York (Remote), Connecticut (Remote) About the Role In this role, you will be responsible for overseeing a team of delivery managers that plan and execute internal customer operations projects within the established scope, budget and timeline, as well as participate in corporate projects. The primary focus of this team is our self-service experience which includes the omnichannel customer journey and player interactions with chatbots and automation while working with others to ensure parity of services across channels (e.g.: IVR, chatbot, social, etc.). Because these features tie in to many parts of our organization, you will work closely with all departments across the business and key decision makers such as customer operations, product owners, and technical teams to deliver projects that bring value to our players and our business while being mindful that we operated in a regulated and, often, complex customer environment. What You'll Do (Key Responsibilities): Develop project scopes and work packages by close work with requestors, knowledge experts and business owners Manage project portfolios to track progress Ensure resource availability and allocation Deliver assigned projects on time and within scope and budget Create project documentation Communicate and maintain close relationships with stakeholders Support corporate strategy and drive change What You Bring to the Table (Qualifications) 5+ years of experience working in the contact center platforms or technology space Strong preference given to candidates who have designed and/or actively managed digital contact channels (voice, chat, SMS, WhatsApp, ABC, etc.) 3+ years experience working in a regulated industry; iGaming or gambling industry a plus 3+ years leading teams of direct reports including managing/assigning work, developing talent, and building team culture Ability to deliver projects within deadlines and excellent time management; formal PMP or similar certification a strong plus Great communication and interpersonal skills Strong ability to organize yourself with a results-oriented mindset Critical thinking and creativity to find solutions Understanding of software development process and release cycles Ability to collaborate with stakeholders across and outside of our organization to achieve results Willingness to travel up to 10% We seek individuals who are thrilled by challenge and consistently rise to it by performing in a fast-paced, innovative, and diverse environment that will result in a strong culture that promotes growth and development Who You Are (Essential Requirements) Must be or become licensed through the proper Gaming authorities as a condition of hire and continued employment You're excited about crafting amazing customer experiences by leveraging technology, process, and people Experience with synchronous and asynchronous chat channels is a plus; strong preference for those with experience with Sprinklr, Medallia, Liveperson, Amazon Connect and Zendesk Familiar with and comfortable in an agile-based working environment Be a culture-builder, leveraging the organization's passion for serving our players and Team Members across regulated jurisdictions Influencing skills are essential. BetMGM is not a command-and-control environment An exceptional leader experienced in coaching and developing talent. Able to set a vision and motivate a team to reach a goal while creating a fun and productive culture We continue to innovate and may not have all the systems and tools and people in place. A successful candidate will be comfortable with that level of ambiguity and thrive on the challenge of defining the tools we still need while driving the business forward as we build underlying capabilities We value transparency. There is no “me” culture. Communication and collaboration across the entire team will lead to greater individual and collective success Compensation The annual salary range for this position is $88,000 - $115,500. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives. About Our Culture Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars: Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience. Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined. Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day. Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry. What We Offer As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more! Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are “all in” together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you. If you need assistance or accommodation with your application due to a disability, you may contact us at **********************. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-JM1

Working at RippleMatch: The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works. The role: We are hiring a Customer Operations Manager to maximize our annual customers' results on our platform. Customer Operations Managers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. In this role you will: Provide daily operational support for our annual partners Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite Use data analysis to inform and drive decision-making on your book of business Become an expert on the ins and outs of the RippleMatch platform Help solve tricky customer issues with product-focused solutions Relay feedback and advocate for customer and candidate product improvements Comfortably utilize and examine our data to solve customer problems and analyze trends Manage projects to help push account-specific and Customer Success team objectives forward Help students find their dream jobs What you'll bring to the team: 0-3 years of experience working on detail-oriented operational tasks or projects A self-starter mentality with a strong work ethic Laser-focused attention to detail and willingness to tackle any assignment, no matter how small A competitive nature and strong desire to win Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Resourceful; Strong problem-solving skills, and a determination to always find creative solutions Excellent written & verbal communication skills Experience managing projects from the beginning of the ideation phase through to conclusion is a plus Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus Experience working at a startup is a plus Culture & Perks: At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less. RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City. The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Operations Manager - Customer Success and Strategic Support (Pupil Transportation) Starting Salary $67,500-70,500 Per Year What's in it for you (benefits will vary if not hired for full-time permanent): Health insurance PTO (120 hours accrued per year starting) 13 Paid company-wide Holidays Please note that you may occasionally be required to work on some of the standard paid holidays (e.g. Labor Day or MLK Day) if we have routes running, but you will be compensated by being able to take a day off of your choosing at a later time 401k plan An annual $250 stipend to support any home office needs Competitive salary, commensurate with experience Work in an inclusive, caring and values driven environment Make a critical difference for children, families and educators Weekly Hours: 40-55 Hours/Week General Shift Hours: Preferred standard schedule is approximately 9:00am-5:30pm Central Time to support Eastern, Central, and Western US time zones. However, specific hours will shift depending on business and coverage needs and could be an 8-9 hour shift anywhere from 6:00am Eastern Standard Time to 6:00pm Pacific Standard Time We are seeking an Operations Manager - Customer Success & Support who will provide high-level leadership across our operations department. This person will join a high-growth, high-volume, fast-paced business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and school districts, as well as a fulfilling and sustainable employment experience for drivers and supporting staff. This role carries responsibility for ensuring results in routing, dispatch, and customer success where assigned. The Customer Success & Support Manager may be assigned to a geography, project, or function depending on business needs; for example, covering a region during an absence, strengthening routing performance within a particular geography, or leading escalations and follow-through with districts. This is a hands-on leadership role requiring operational expertise, customer-facing strength, and flexibility to step into high-need areas. This role requires a strong leader who thrives in ambiguity, communicates clearly, and can quickly earn trust with staff, drivers, and district partners. We are seeking a core values-aligned, goal-driven, and enthusiastic operations manager who is comfortable in a remote small business environment. This person should be a proven manager and team leader, have a high standard of excellence, strong analytical thinking, exceptional written and verbal communication skills, and a deep connection to our mission of providing access to opportunity for all students. This position reports to the Director of Operations, and you will collaborate regularly with other managers, and the operations team as a whole. This role does not currently include direct reports but provides leadership, direction, and accountability across multiple teams. Who you are: A strong leader who is confident in giving direction and setting expectations, even without direct reports Flexible and adaptable, thrives in environments where priorities shift daily Customer-focused, with strong relationship-building skills and the ability to restore confidence following service issues Ambitious and eager to grow within the company, open to taking on increasing levels of responsibility Calm under pressure, detail-oriented, and driven to deliver results and exceed metrics Calm but urgent problem-solver; sees solutions where others see problems Strong attention to detail and impeccable follow through Tech-savvy and comfortable with navigating multiple online platforms Energetic, enthusiastic, connector who forms relationships and earns genuine trust quickly, even when working with a diverse, distributed team and customers Role model the company core values and hold others accountable for doing the same; builds community across functional teams and roles Able to exhibit our company competencies at the manager level (review by clicking here) Travel required annually at a minimum, may be more to train new staff members or attend meetings with key district partners What you'll do: Work closely with the Director of Operations to analyze data across the department and develop a weekly action plan to achieve ambitious goals, including fulfillment rate, on time arrivals, district and driver satisfaction, and more Step into regions as needed to provide manager-level leadership when a manager is out, the workload is high, or extra support is required Provide direction, feedback, and accountability to assistants, coordinators, and specialists to ensure goals are met and customers are satisfied Lead escalations during on-call shifts with districts, guardians, or drivers, ensuring concerns are addressed promptly and relationships remain strong Support routing and change requests when needed, ensuring new and existing student rides are implemented smoothly Collaborate with other managers and the Director of Operations on strategic initiatives and process improvements Support recruitment, screening, onboarding, and training of new Operations team members ranging from administrative assistants to managers Model calm, solutions-oriented leadership and coach staff through conflict resolution Serve as a member of Operations Leadership Team, including contributing to department-wide strategic plans and decision making, including critical budget and forecasting decisions/strategy Required Qualifications At least 5 years of relevant experience; at least 3-5 years of leadership or management experience (ops, logistics, etc) Bachelor's Degree or higher in a relevant field Strong written and verbal communication skills. Proficiency with online platforms, data tracking, and remote team tools. Demonstrated ability to provide feedback and coaching across levels. Have a working computer with a camera and microphone Have a reliable internet connection Exhibits all competencies up to Manager (Application) level on Core Competencies Ability to travel up to 30% of the time Must live in one of the following states: AZ, AR, CA, CO, DE, FL, GA, IL, IN, KS, MI, MN, MO, NY, NC, NV, OH, OK, OR, PA, RI, TN, TX, VA, WA, WV Preference for individuals who live in Portland, OR; Kansas City, MO; St. Louis, MO; Harrisburg, PA Preferred qualifications: Master's Degree in a relevant field Strong knowledge of pupil transportation industry processes and regulations High level routing and dispatching experience Experience in customer service or account management 2+ year of full-time remote work experience (remote experience related to COVID or hybrid do not meet this criteria ) Start date: Negotiable within 2 weeks of offer About Us: At BuckledIn, we eliminate transportation as a barrier to children's success. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport many school-age students experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option. That's where we come in. We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their student's lives. Our values: Excellence Everywhere - We don't settle-we set the standard. From safety to service, we exceed expectations to protect and support students at every turn. Driven to Learn - Curious, open-minded, and always improving. We embrace feedback, seek new ideas, and grow so we can serve better every day. Trust is Everything - We earn trust through consistency, respect, and follow-through. Our words and actions align, every time.

Our Client story began in 1982 when a group of seven people set out to create a better public accounting firm. Their goal was to service their clients by acting as an advocate for their businesses, their families, and their employees. They also sought to avoid micromanaging the people who joined alongside them. Instead, they wanted their team to be able to come to work, flourish both professionally and creatively in their efforts, and lead their own lives. Benefits: Health Insurance-100% paid for employee-Blue Cross Blue Shield Dental-Employee paid-about $20.00 per month Vision care-Employee paid-about $7.00 per month Life Insurance-Employer paid Long Term Disability-Employer paid Short Term Disability-Employee paid 401-K with employer match Cafeteria plan for additional tax savings on benefits Misc: Reimbursement for CPA study materials up to $2000 Bonus upon completion of CPA-$4000 PTO bank- up to 192 hours of leave annually 10 holidays in addition to PTO 2 weeks paid maternity/paternity leave Flex start times Dress for your day (casual dress code) Work from home policy All Continued education paid by employer Latest technology and equipment for all positions Annual Christmas bonus equal to one week of pay Fun events and surprises throughout the year Reports to: Partners General A manager should be involved in most of the areas for which partners are responsible. Managers should have complete knowledge of the firm's philosophy and policies and maintain expertise in the profession. A manager typically serves as a team leader. A manager is a liaison between the partner, client and staff. Managers may be partners-in-training or a permanent manager. Managers are responsible for the on-the-job training of the staff at all levels. Essential Performance Functions Supports the partners' vision for the direction of the firm with their attitudes, words and actions. Exhibits a positive attitude with workable solutions to complete projects. Uses appropriate judgment to determine when to seek further guidance Accepts full responsibility for the completion of all work assigned.. Takes responsibility for the overall development of the team. Supports and encourages continuous learning. Identifies areas of weakness in team members and provides meaningful coaching to accelerate improvement. Identifies areas of strengths and helps maximize the value of those strengths within the firm. Mentors others in developing skills to build and sustain client relationships. Gains respect from clients and peers for knowledge, quality of work, technical expertise and project management. Is viewed as an expert in the area of concentration. Seen by partners and clients as being able to handle the most complex issues. Prepares necessary exhibits and memos in illustration of complex issues. Prepares narrative reports in support of valuation analyses. Consistently demonstrates team leadership while supervising multiple engagements or projects at the same time, ensuring that projects meet the time budget and targeted due dates. This requires the exercise of good judgment, the ability to delegate and monitor progress, plus give on-the-job training. Builds strong relationships and enjoys a high level of credibility with the partners, managers and staff. Functions effectively in a team environment. Does what is best for the firm, not the individual. Identifies ways to address client needs, managing introduction of technical experts or specialists where applicable. Participates in firm administration, as needed and requested, in areas such as scheduling staff, giving performance evaluations, training, billing, recruiting and marketing. Takes a leading role in business development. Interacts directly with clients and/or targets in marketing or business development events. Participates in the development of ways to meet client needs. Identifies opportunities for expanded services to existing clients. Actively participates in the leadership of professional, business and/or community organizations. Builds, maintains and utilizes network of client and non-client relationships. Managers should allocate at least 100 hours per year building and maintaining their network. Reinforces to staff that business development is encouraged and expected at all levels. Productivity: Approximately 1,375 annual billable hours at acceptable realization levels. Education, Experience and Skills required: Master's or Bachelor's degree in accounting. 5+ years of business valuation experience including financial reporting valuation and appraisal review Holds a current and valid certified public accountant's license. CFA, ASA, ABV or other valuation industry credentials Experience in litigation support matters including calculations of economic damage Experience with testimony at trail and deposition Proficiency with computer, spreadsheet software programs and calculator. Ability to communicate clearly and concisely