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Workforce services representative skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical workforce services representative skills. We ranked the top skills for workforce services representatives based on the percentage of resumes they appeared on. For example, 21.1% of workforce services representative resumes contained employment services as a skill. Continue reading to find out what skills a workforce services representative needs to be successful in the workplace.

15 workforce services representative skills for your resume and career

1. Employment Services

Here's how workforce services representatives use employment services:
  • Interviewed applicants for employment services to gather information pertinent to their application.
  • Interviewed and assisted claimants with re-employment services.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how workforce services representatives use customer service:
  • Offered exceptional customer service to dislocated workers returning to the workforce.
  • Resume creation, customer service, use of multiple computer programs.

3. Investment ACT

Here's how workforce services representatives use investment act:
  • Provide a broad range of services in accordance with the Workforce Investment Act.
  • Determined and certified eligibility for the Workforce Investment Act Program.

4. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how workforce services representatives use i-9:
  • Assisted in New Hire orientation and verifying I-9 Documentation for all hires at Austin site
  • Assisted with completion of I-9 forms, new employee forms, CDL's, working papers, unemployment paperwork.

5. Unemployment Insurance

Here's how workforce services representatives use unemployment insurance:
  • Organized and supported deputies with client and employer documentation to conduct hearings related to unemployment insurance.
  • Provided Unemployment Insurance and financial information to recipients related to their claims.

6. Unemployment Benefits

Here's how workforce services representatives use unemployment benefits:
  • Interviewed customers seeking information on unemployment benefits as well as provide job service assistance.
  • Conducted group orientations/presentations for claimants receiving unemployment benefits of approximately 200 claimants per day.

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7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how workforce services representatives use community resources:
  • Implemented various ideas using labor market information to lead clients toward employment objective utilizing community resources when necessary.
  • Provided information about community resources and assisted with direct referrals to jobs located in Workforce Solutions database.

8. VEC

Here's how workforce services representatives use vec:
  • Administered the Southeastern Tidewater Opportunity Project (STOP) for the VEC.
  • Administered the Trade Adjustment Assistant (TAA) program for the VEC.

9. Unemployment Claims

Here's how workforce services representatives use unemployment claims:
  • Processed unemployment claims by obtaining income and employment verification and all other documents required for qualification of benefits.
  • Processed unemployment claims Prepared resumes and conducted interview training

10. Partner Agencies

Here's how workforce services representatives use partner agencies:
  • Determine particular needs of clients, in person or by phone, in order to refer them to our partner agencies.
  • Work in conjunction with partner agencies to help educate, prepare, train and employ Kentucky's current and future workforce.

11. Background Checks

Here's how workforce services representatives use background checks:
  • Administer drug testing and conduct criminal background checks.
  • Conducted background checks on individuals and supplied information regarding organizations.

12. Inbound Calls

Here's how workforce services representatives use inbound calls:
  • Monitored Reps inbound calls that were required to meet service level goals, including but not limited to scheduled special events
  • Answered inbound calls and chat requests related to employment verification, career assistance, graduation and general university inquires.

13. Veterans

Here's how workforce services representatives use veterans:
  • Maintain and send out a monthly newsletter for over 1,500 veterans.
  • Assist veterans in finding employment.

14. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how workforce services representatives use hr:
  • Provide help on navigating internal resources on self-service and HR technology tools.
  • Complete special projects for the HRSC, COEs, and HR Field Teams, as assigned by the ASC Manager.

15. Unemployment Compensation

Here's how workforce services representatives use unemployment compensation:
  • Interviewed and assisted claimants in filing claims for unemployment compensation.
  • Interviewed clients and assisted them in filing claims for unemployment compensation in accordance with state and federal regulations and directives.
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List of workforce services representative skills to add to your resume

Workforce services representative skills

The most important skills for a workforce services representative resume and required skills for a workforce services representative to have include:

  • Employment Services
  • Customer Service
  • Investment ACT
  • I-9
  • Unemployment Insurance
  • Unemployment Benefits
  • Community Resources
  • VEC
  • Unemployment Claims
  • Partner Agencies
  • Background Checks
  • Inbound Calls
  • Veterans
  • HR
  • Unemployment Compensation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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