Workgroup leader education requirements

1. System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn...

2. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

3. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

4. [2023] Customer Service 2.0: Learn Digital Customer Service

4.5

(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

5. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

6. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

7. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

8. SAP Customer Service (CS/SM) - Service Management module

4.4

(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

9. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

10. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

11. ServiceNow System Administrator (CSA) Tests - October 2023

4.5

(3,243)

Practice for Service Now Certified System Administrator (CSA) exam with detailed answer explanations, screenshots & links...

12. ServiceNow System Administrator (CSA) Tests: Utah 2023

4.3

(1,168)

Prepare for Service Now CSA exam with the most comprehensive practice tests with detailed answers, screenshots and links...

13. Customer Service Basics: Improve your Service now

4.5

(889)

The basic golden rules to kickstart your service...

14. ISO/IEC 20000-1:2018. Service management system

4.6

(2,777)

Understand the requirements for a service management system according to ISO/IEC 20000-1...

15. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

16. Customer Service: Keep 'em coming back!

4.5

(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

17. Railway Systems Engineering (Equivalent to Micro MSc )

4.3

(377)

A Journey in the World of Railway Systems Operation Rolling Stock Traction System Engineering Infrastructure...

18. Certificate Program In Management Information Systems

4.1

(261)

Learn about the exciting world of Management Information Systems and its impact on the way organisations now function...

19. Customer Service: 6 Keys To Exceptional Customer Service

4.6

(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...