Working Solutions jobs - 69 jobs

Job Title: Electricity & Utilities Customer Service Representative Company: Call Center Haven About Us: Call Center Haven is dedicated to helping businesses and consumers optimize their utility expenses while promoting sustainability and efficiency. We are seeking motivated and results-driven Remote Sales Utilities Brokers to join our dynamic team. This role is ideal for someone who excels in a remote work environment and has a passion for sales and solutions. Job Summary: As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, tv, phone and security). You will work closely with prospective clients to understand their needs, provide tailored solutions, and negotiate contracts to secure favorable terms. Your goal will be to maximize sales opportunities and contribute to the company's growth and success. Key Responsibilities: Lead Generation: Identify and prospect potential clients through various channels, including but not limited to cold calls, emails, and networking. Client Consultation: Conduct thorough needs assessments to understand client requirements and offer customized utility solutions that align with their business objectives. Sales Presentations: Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and value of our utility services. Negotiation: Negotiate terms and conditions with clients to close deals and achieve sales targets while maintaining profitability for the company. Account Management: Build and maintain strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling. Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to effectively position our services and adapt strategies as needed. Reporting: Track and report on sales activities, pipeline status, and performance metrics to provide regular updates to management. Collaboration: Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery. Qualifications: Experience: Proven track record in sales or customer service Skills: Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers. Technical Knowledge: Strong understanding of utility services, market dynamics, and energy solutions. Self-Motivation: Ability to work independently, manage time effectively, and meet sales targets in a remote work environment. Tools: Proficiency in CRM software What We Offer: Competitive Salary: Commissions-only salary with performance-based incentives and bonuses. Flexibility: Remote work arrangement Supportive Team: Access to a collaborative and supportive team environment with regular virtual meetings and check-ins. How to Apply: If you are a proactive and driven sales professional with a passion for the utilities industry, we would love to hear from you. Please submit your resume Working Place: Lubbock, Texas, United States

Job Responsibilities: Determining organizational goals. Mining data from different sources. Managing master data by creating, updating, cleaning, and trimming data. Grant technical expertise on cleaning, trimming, and storage of data. Analyze and interpret results. Identify trends, correlations, and patterns in complicated data. Present findings and concise data reports which include management of data sources, security, and metadata. Design relational databases and data systems. Work with higher officials and the management teams to set up business and information needs. Come up with new process improvement opportunities. Promoting data integrity and normalization. Pay attention to the confidentiality of the data. Evaluating changes and updates. Job Skills: Bachelor's degree in Computer Science and other related courses. Proven work experience as a data analyst. Good analytical skills. Good interaction with the higher officials and colleagues. Ability to handle large data sets and relational databases. Good communication skills include the ability to speak clearly and be able to communicate complex ideas into an easily understandable form. Critical thinking skills. Great attention to detail for the desired accuracy. Statistical and Mathematical knowledge. Acquaintance with technical tools in the industry. Tools Provided for remote work: Internet access Phone Computer 2TB hard drive Printer Benefits: Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work From Home Stock Option Plan Salary: $76,000- $112,0000

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Description As the Account Manager, you will be responsible for growing Connect America's footprint across the Mid-Atlantic territory (DE, VA, NC, SC, TN, KY, OH, WV), while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare. Responsibilities: * Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets * Lead, mentor, and coach a high-performing Referral Specialist team * Provide mentorship to Account Management team * Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction. * Retain customers by ensuring high customer satisfaction and clear ROI * Facilitate strategic meetings with director-level or higher customer stakeholders. * Own and maintain strategic Action Plans for all key accounts. * Participate in relevant industry conferences and local market events. * Maintain accurate and complete Salesforce documentation and comply with all operational processes. * Collaborate across departments and contribute to coaching, development, and team culture. * Engage in cross-functional initiatives and receive positive customer/internal feedback. * Collect feedback on deals and communicate issues or concerns in solution-orientated approach. * Utilize deal reviews process and close plans to improve win rates and accelerate deals Experience and Skills: * Bachelor's degree or equivalent experience * 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers * Subject matter expertise on products and market trends * Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills * Strong analytical skills, with the ability to measure and report on and create narratives around ROI * Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives * Ability to travel minimum 25%

Field Installer Do you like working with people in a mission-based role? Are you looking for a role with increased earning potential? Would you like more flexibility in your schedule? If yes, Connect America needs your talent to support our customers through a role as a Field Installer. We are open to candidates that have in-home experience, such as that with utility companies or as a home health worker, supporting customers in their home environment. We are open to full-time or part-time positions so this could also be a great fit for someone looking for a second income or who wants to work a schedule that still allows time to pursue other passions and interests. If you have these or similar experiences and/or circumstances, we'd love to talk to you to explore this opportunity! We are looking to hire in the State of Massachusetts: Worcester. This position will support the Worcester, MA area with a radius of up to 100 miles, so if you live within a 30-minute drive to the Worcester, MA area then this could be an ideal location for you. The general schedule is M-F 9am-5:30pm, however, this role provides flexibility with respect to scheduling to meet customer needs. While the starting rate for this role is $15/hr, for office hours only, there will also be additional earnings for each installation completed and other services completed weekly and with eligibility to receive mileage reimbursement, the opportunity is there to make up to $60,000 per year. About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** This position of Field Installer will be an integral role within our Connect America business. For almost 50 years, Connect America has been the leader in personal emergency response services in the home and in senior living communities. With a focus on serving the needs of our most vulnerable populations, today's Connect America companies deliver comprehensive senior population health solutions through emergency response services, medication management, predictive analytics and digital engagement. Our products and services meet the needs of a diverse set of stakeholders from seniors to caregivers, payers and providers ultimately driving improved enrollment, patient compliance and quality outcomes. In this role, you have the opportunity to: The role of the Field Installer is to provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline's personal emergency response equipment, as well as other Home Monitoring service devices. If you are a caring and compassionate person who enjoys speaking with seniors and can work independently, this could be the job for you! The territory you will cover is Rockford, IL, with a radius of up to 100 miles. You are responsible for: Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service. Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner. Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products. Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required. Provides management with feedback and ides for continuous improvement Occasional evening and/or weekend appointments required for emergency service work orders To succeed in this role, you should have the following skills and experience: Ability to operate basic machinery (fax machine, PC) dexterity to install hardware Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications) Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change Ability to organize and prioritize multiple tasks and to follow step by step installation instructions Valid Driver's license (Up to 75% travel - local within 100-mile radius) Adheres to uniform/dress code as required by the company Ability to lift up to 40 pounds and ability to climb stairs

As an Independent Sales Consultant Affiliate at Call Center Haven, you will leverage your sales expertise to promote and sell. This role is ideal for self-driven individuals with a passion for sales and a knack for building strong relationships. You will operate on your own, managing your own schedule and working remotely. Key Responsibilities: Sales & Business Development: Identify and engage potential clients through various channels (networking, social media, referrals, etc.) to generate leads and close sales. Product Knowledge: Develop a deep understanding of the to effectively communicate their benefits and value propositions to clients. Client Relationship Management: Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business. Sales Strategy: Develop and execute personalized sales strategies to achieve and exceed sales targets and quotas. Marketing Support: Utilize provided marketing materials and tools to support your sales efforts and enhance brand visibility. Compliance: Adhere to company policies, industry regulations, and ethical standards in all sales activities. Qualifications: Proven experience in sales or a similar role, with a track record of meeting or exceeding targets. Excellent communication, negotiation, and interpersonal skills. Ability to work independently, manage time effectively, and stay motivated. Proficient in using CRM software and other sales tools. Access to a reliable internet connection and a suitable workspace for remote work. Compensation: Commission-Based: Earn a competitive commission on sales with unlimited earning potential. Bonuses: Additional performance-based bonuses and incentives. Flexible Schedule: Set your own hours and work from anywhere. How to Apply: If you are a driven and results-oriented sales professional looking for a rewarding opportunity with flexibility, we want to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and sales achievements to ************************. Call Center Haven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and affiliates. Join us and be a part of our growth journey! Working Place: Dallas, Texas, United States

Company: Expivia Marketing (Initial Training at Expivia's Main Office - Erie, PA) Employment Type: Full-Time Why You'll Love This Role Join a fast-growing, professional organization and enjoy the flexibility of working from home. After completing a mandatory in-person training at Expivia's main office in Erie, PA, you'll transition into a permanent remote role where you'll play a key part in keeping clients connected with their financial advisers. What You'll Do Communicate with current clients of financial advisers by phone and email (No cold calling) Conduct scripted qualifying questions to understand client interest and needs Schedule, confirm, and manage adviser appointments Follow up with clients to maintain engagement and a positive experience Keep adviser calendars organized and accurate What We're Looking For High school diploma or GED (required) Experience in customer service, scheduling, or sales (preferred) Must successfully pass a criminal background check Proficient with Microsoft Word & Excel Excellent communication skills and professional phone presence Organized, detail-oriented, and able to multitask effectively Positive attitude and commitment to client satisfaction Compensation & Growth Starting Pay: $12.50 - $14.00 per hour (based on experience) Pay Increase: Eligible for a raise after 90 days Career Growth: Expivia Marketing promotes from within for management, HR, and client service roles. Clear Career Path: This position offers the opportunity to grow from Client Relationship & Scheduling Coordinator (Appointment Manager) into an Advisor Support Coordinator role - a higher-paying position with expanded responsibilities. Why Work With Expivia This isn't just a scheduling job - it's a key relationship-building role with room to grow. You'll gain valuable experience, enjoy the flexibility of working from home, and be part of a company that prioritizes internal promotion as we expand.

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Compliance Manager Reporting to the Director of Compliance & Credentialing, the Compliance Manager is a hands-on leader responsible for day-to-day oversight of the Audit & Compliance vertical. This role manages a team of compliance professionals and serves as a subject matter expert across a wide range of regulatory and contractual compliance domains, including CMS, HIPAA, TCPA, marketing, and healthcare industry standards. The Compliance Manager ensures effective internal controls, timely responses to audits and inquiries, and supports continuous readiness for evolving requirements across multiple business lines. Job Duties and Responsibilities Audit & Compliance Operations Oversee internal and external audit coordination, including documentation requests, evidence gathering, and official responses. Maintain a centralized compliance calendar to track audit timelines, policy review schedules, and reporting deadlines. Develop and implement internal compliance monitoring programs to validate ongoing adherence to regulatory and contractual requirements. Review and interpret applicable federal, state, and local regulations impacting our service offerings (e.g., CMS, HIPAA, TCPA, FDA, FCC, and Medicaid/Medicare managed care programs). Lead the creation, maintenance, and dissemination of internal compliance policies and procedures. Support offshore subcontractor disclosure and monitoring requirements under CMS and payer guidance. Team Leadership & Coaching Supervise and coach a team of compliance specialists (entry-level through senior), including task delegation, performance feedback, and structured development. Foster a culture of accountability, ethical conduct, and continuous learning. Provide real-time coaching and ensure clear ownership of compliance deliverables. Assess team capacity and realign assignments as needed to meet critical deadlines or adjust for ad hoc reviews. Execution & Subject Matter Expertise Serve as the escalation point for complex compliance questions, audit findings, and regulatory interpretations. Draft and review responses to audit and oversight body inquiries, including corrective action plans (CAPs), in collaboration with legal counsel as appropriate. Maintain familiarity with CMS supplemental benefit guidance, state-specific managed care requirements, and healthcare marketing regulations. Develop and deliver internal training to support operational and contractual compliance, including onboarding and ongoing education. Cross-Functional Engagement Partner with Legal, Sales, Product, Marketing, and Operations to identify compliance considerations related to new products, marketing initiatives, or contract commitments. Collaborate with HR and Credentialing to support employee background checks, exclusion checks, and workforce verification (e.g., E-Verify). Represent the Compliance team in external partner meetings and audit discussions when needed. Process Improvement & Reporting Identify and lead initiatives to improve compliance workflows, automate audit tracking, and streamline documentation practices. Ensure accurate maintenance of compliance-related documentation across internal systems such as Salesforce, SharePoint, or other internal platforms. Track and report key compliance metrics to leadership and support risk assessments or readiness reviews. Skills and Qualifications Bachelor's degree preferred or equivalent work experience. Advanced degree or certification in Compliance (e.g., CHC, CHPC) strongly preferred. 4-6+ years of compliance experience in healthcare, health tech, or related regulated industry required. 2+ years of experience managing or mentoring a compliance or audit-focused team. Familiarity with CMS, HIPAA, TCPA, Medicare Advantage, Medicaid MLTSS, HCBS, and subcontractor compliance standards. Proficiency in Microsoft Office Suite, SharePoint, Salesforce, and compliance tracking tools. Exceptional verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong analytical skills, attention to detail, and proactive problem-solving mindset. Ability to balance team management with individual contributor responsibilities. Occasional travel (less than 10%) for audits, training, or team meetings.

We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? Pearl Interactive Network is seeking accomplished Call Center Supervisors (CCSs) to join our Talent Community in preparation for future operations in Oklahoma City, OK. If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected. The Call Center Supervisor (CCS) is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements. Preferred Location: Oklahoma City, OK Technical Equipment and Remote Office Requirements: * Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply. * Ethernet cable access. Wi-Fi-only connectivity is prohibited. * Private and secure workspace within your home. Away from noise and distractions. * Computer equipment, monitor, and headset provided. Essential Duties and Responsibilities: * Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. * Perform tasks to ensure service level requirements are met. * Ensure agents understand and comply with all call center objectives, key performance standards, and policies. * Answer agent questions regarding best practices or difficult calls. * Assume leadership responsibility for departmental tasks and call center activities as required. * Create and deliver employee coaching. * Provide departmental leadership and works closely with Customer Service Representatives. * Participate in interviewing and the hiring process. * Support and enforce call center expectations as well as departmental and corporate policies and procedures. * Make recommendations to management for disciplinary actions up to termination. * Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval. * Communicate pertinent program updates in a timely manner. * Promote a positive team-oriented and employee participative culture. * Participate in programs to recognize and reward quality performance. * Perform other related tasks as assigned. Education and/or Work Experience Requirements: * Bachelor's degree or equivalent work experience preferred. * 6 months of supervisor or leadership experience required. * Minimum 1-year customer service, leadership and team interaction skills required. * Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently. * Use good judgment, ability to make independent decisions and proactively solve problems as required. * Respond professionally to difficult or tense calls/situations that may arise out of daily duties. * Organize simultaneous tasks for individual assignments and the workflow of others within the unit. * Must have PC skills (Microsoft Office) with an emphasis on Excel. * Ability to interact with all levels of management. * Demonstrated leadership skills and good interpersonal skills. * Demonstrated oral and written communication skills. * Prioritize and complete tasks within established contractual service levels required. * Proven ability to work as a team member. * Flexibility and willingness to perform other duties as assigned. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value.

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: February 24, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

Responsible for supporting company activities related to Leak Detection and Repair (LDAR) and Inventory and managing the BWON programs at Bellingham, WA nested site. This position shall recognize customer opportunities, provide planning, execution, and support for new, highly technical, and other complex and special client projects. The Operations Supervisor will utilize their communication skills and technical expertise to help continuously improve PROtect service offerings and maintain customer compliance with all necessary regulations. The LDAR Supervisor oversees planning and preparation of all such activities to ensure they are carried out in a safe, reliable and efficient manner. The LDAR Supervisor also develops, motivates and directs Inventory personnel in the efficient execution of fugitive emissions monitoring while ensuring compliance with customer and company standards. Essential Functions and Basic Duties: Providing coaching and mentoring to help team members reach goals and gain competency, and advancement through employment tiers. Assessing LDAR staff competencies. Provide employee corrective action when needed and provide support to LDAR Manager on performance reviews for all team members. Responsible for coordinating and scheduling team project meetings and updating project status reports specific to PROtect's LDAR services as need for internal and client needs. Safety - Review Job Safety Assessments and ensure that staff have proper safety equipment and supplies on hand. Maintain up to date knowledge of applicable safety policies and procedures. Direct and monitor safety standards in the work environment and ensure safety of staff. Assist Safety Manager to ensure that all employees receive and maintain required training, including new hires before beginning field work. Support on-boarding process for all new department hires. Lead quote and estimating development and work with account managers to develop final presentation and submittal to customer.Promote company culture and identify obstacles to success regarding customer opportunities. Recognize customer opportunities and coordinate workload with other divisional managers to share resources as needed.Provide technical expertise on and individually provide services as necessary to support growth. Provide the Environmental Team the data, database and calibration records to support LDAR reporting to client. Manage supplier accounts associated with calibration gas, monitoring equipment, and leak tags. Coordinate the development, maintenance, and continuous improvement of PROtect's standard operating procedures (SOPs) for all LDAR/BWON services. Work closely with subject matter experts with the development and presentation of existing and new products, services, and publications specific to PROtect's LDAR services. Maintain consistent communication with LDAR Manager, Engineering Manager and Sr. Vice President, Risk and Compliance concerning project status or issues, resource and equipment needs, and other internal or external concerns where assistance is necessary. Manage LDAR staff travel planning to reduce costs, centralize expenses. Provide back-up support to the LDAR Manager on the LDAR team's job sheets, time sheets, and expense reporting in collaboration with the accounting department representative to ensure timeliness and accuracy of data entry into the Fx system. Requirements Education/Certification: Bachelor's degree preferred, engineering, science, technical preferred Required Knowledge & Experience: 7-10 years of management experience or equivalent experience in environmental or LDAR services Demonstrated Program/Project Management experience required Advanced knowledge of Microsoft Office Suite required Advanced knowledge and operational proficiency in Leak Detection EquipmentStrong understanding of EPA and state specific environmental regulations Demonstrated ability to document, inventory, tag, and manage projects Knowledge of general chemical/petrochemical processing and industrial manufacturing processes is preferred Skills/Abilities: Strong writing, strategic and interpersonal verbal communications skills Ability to work in a creative, fast paced, team environment Ability to efficiently research safety regulations and policies Ability to manage multiple projects at a time Strong communication and customer service skills Ability to understand the big picture while remaining detail oriented Ability to work remotely and in an office environment Ability to travel to numerous office locations as needed Ability to recognize customer opportunities Physical Activities and Requirements of this Position: Occasional site visits required, some travel required or as needed. Ability to sit for long periods of time. Able to view computer screen for lengths at a time. Must be able to speak and listen clearly. Fine visual acuity to read for accuracy. Safety-oriented attitude with a true commitment to personal safety as well as the safety of others is a must. This job may require lifting of up to 25 pounds occasionally. May be exposed to loud noises, wet and humid conditions, fumes or airborne particles, toxic chemicals, extreme hot and cold depending on weather conditions. Requires climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working near hazards including moving mechanical parts, and working near electrical components.

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Description As the Account Manager, you will be responsible for growing Connect America's footprint across the Mid-Atlantic territory (DE, VA, NC, SC, TN, KY, OH, WV), while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare. Responsibilities: Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets Lead, mentor, and coach a high-performing Referral Specialist team Provide mentorship to Account Management team Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction. Retain customers by ensuring high customer satisfaction and clear ROI Facilitate strategic meetings with director-level or higher customer stakeholders. Own and maintain strategic Action Plans for all key accounts. Participate in relevant industry conferences and local market events. Maintain accurate and complete Salesforce documentation and comply with all operational processes. Collaborate across departments and contribute to coaching, development, and team culture. Engage in cross-functional initiatives and receive positive customer/internal feedback. Collect feedback on deals and communicate issues or concerns in solution-orientated approach. Utilize deal reviews process and close plans to improve win rates and accelerate deals Experience and Skills: Bachelor's degree or equivalent experience 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers Subject matter expertise on products and market trends Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills Strong analytical skills, with the ability to measure and report on and create narratives around ROI Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives Ability to travel minimum 25%

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: * Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. * Prepare, review, and document case files while maintaining accurate records in client systems. * Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. * Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. * Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. * Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process. Minimum Job Requirements: * High school diploma or GED required. * 1-3 years of collections experience preferred. * American Collectors Association (ACA) certification preferred. * Formal training in insurance claims and claims law preferred, * Proficiency with Microsoft Office, computers and related applications. * Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions. * Must be recovery oriented and focused on meeting goals and objectives while acting with integrity. * Possess exemplary oral and written communication skills. * Possess excellent organizational and time-management skills with the ability to work independently. * Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts. * Demonstrated reasoning and problem-solving abilities * Ability to adhere to call flow outline and follow requirements specified by clients Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

We are seeking motivated and experienced bilingual (English & Spanish) individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling inbound and outbound calls. This role requires excellent communication skills in both English and Spanish, required computer, hard-wired internet, a customer-focused mindset, and the ability to work remotely. Key Responsibilities: Answering incoming calls from customers and providing assistance or information as needed. Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments. Handling customer complaints or escalations professionally and resolving issues in a timely manner. Maintaining accurate records of all interactions with customers in our CRM system. Adhering to company policies and procedures regarding call handling and customer interactions. Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics. Requirements: Proven experience in a call center or similar high volume environments. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM software and other relevant computer applications. High school diploma or equivalent; additional certification or training in customer service is a plus. Reliable internet hard-wired connection, Windows 10 or higher computer and a quiet workspace for remote work. Must be a self-starter and able to work independently with minimal supervision. Benefits: Flexible work schedule as an independent contractor. Competitive compensation based on performance and call volume. Opportunity to work from home and avoid commuting. Ongoing training and support to enhance your skills and performance. Ability to choose and select your own schedule per week How to Apply: If you meet the requirements and are interested in joining our team, please submit your resume. We look forward to hearing from you! Working Place: Austin, Texas, United States

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: September 15, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? Pearl Interactive Network is seeking accomplished Call Center Supervisors (CCSs) to join our Talent Community in preparation for future operations in Oklahoma City, OK. If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected. The Call Center Supervisor (CCS) is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements. Preferred Location: Oklahoma City, OK Technical Equipment and Remote Office Requirements: Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply. Ethernet cable access. Wi-Fi-only connectivity is prohibited. Private and secure workspace within your home. Away from noise and distractions. Computer equipment, monitor, and headset provided. Essential Duties and Responsibilities: Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. Perform tasks to ensure service level requirements are met. Ensure agents understand and comply with all call center objectives, key performance standards, and policies. Answer agent questions regarding best practices or difficult calls. Assume leadership responsibility for departmental tasks and call center activities as required. Create and deliver employee coaching. Provide departmental leadership and works closely with Customer Service Representatives. Participate in interviewing and the hiring process. Support and enforce call center expectations as well as departmental and corporate policies and procedures. Make recommendations to management for disciplinary actions up to termination. Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval. Communicate pertinent program updates in a timely manner. Promote a positive team-oriented and employee participative culture. Participate in programs to recognize and reward quality performance. Perform other related tasks as assigned. Education and/or Work Experience Requirements: Bachelor's degree or equivalent work experience preferred. 6 months of supervisor or leadership experience required. Minimum 1-year customer service, leadership and team interaction skills required. Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently. Use good judgment, ability to make independent decisions and proactively solve problems as required. Respond professionally to difficult or tense calls/situations that may arise out of daily duties. Organize simultaneous tasks for individual assignments and the workflow of others within the unit. Must have PC skills (Microsoft Office) with an emphasis on Excel. Ability to interact with all levels of management. Demonstrated leadership skills and good interpersonal skills. Demonstrated oral and written communication skills. Prioritize and complete tasks within established contractual service levels required. Proven ability to work as a team member. Flexibility and willingness to perform other duties as assigned. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. Prepare, review, and document case files while maintaining accurate records in client systems. Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.