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  • PDC Operations Lead CE

    Applied Materials 4.5company rating

    Remote job

    Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $45.00 - $62.15 Location: Austin,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. Lead Operations CE for PDC, Samsung Taylor Team Role & Responsibilities: Comprehensive FSO knowledge: Manage daily account operations: parts receive/return, manage shifts, track escalations, track open service cases, monitor safety performances. Customer Interface: Daily/ weekly/ monthly meetings with the customer. Handling technical escalations, define mitigation plans, present findings & analysis. Monitor team's KPIs- Utilization, over-time, certifications. Monitor PDC fleet performances/ KPIs: Uptime, NCs, PM/CM time Help with new team members onboarding. Install, maintain, and upgrade customer equipment Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues Follow and generate documented procedures and published task plans Communicate with customers and internal business units, lead projects as necessary Train and mentor junior Field Service Engineers [Customer Engineers] Fulfill additional duties, as assigned Minimum Qualifications: Only relevant for candidates with vast PDC experience Must have minimum 2-3 years as a lead CE or 6+ years as a CE for PDC products (non legacy) Work on customer site (near Austin) Completion of an Associate degree or comparable military technical training and field service experience Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics Strong knowledge of hand tools and their appropriate usage, including digital multimeters Advanced knowledge of wafer processing parameters Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver's license and the ability to obtain a passport, if travel is required. Able to meet all on-site requirements, including safety, environmental guidelines. Preferred Qualifications: Experience with large ramp execution Experience with Samsung (US/Korea) Experience with one (or more) of the following platforms: DR G10/H20, Provision10, Enlight, Primevision10 Bachelor's Degree Project management skills and ability to lead key customer and internal product meetings Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $45-62.2 hourly 1d ago
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  • Care Operations Lead (Hybrid) with Equity & Impact

    Bariendo

    Remote job

    A healthcare startup in San Francisco is seeking a Manager for Care Strategy and Operations. This role focuses on enhancing patient care through efficient operations, requiring over 7 years of relevant experience. The ideal candidate will have a strong analytical mindset and be passionate about healthcare. The position offers a hybrid work environment, competitive compensation, and contributions to impactful healthcare solutions. #J-18808-Ljbffr
    $93k-163k yearly est. 4d ago
  • Remote Trust & Risk Operations Lead (Legal Liaison)

    Whatnot

    Remote job

    A dynamic e-commerce company in San Francisco is seeking a Legal Trust & Risk Lead. This role involves triaging inquiries, improving workflows, and liaising between Legal and operational teams. Ideal candidates will have 4+ years in Trust & Safety or Legal Operations, strong judgment, and exceptional communication skills. A competitive compensation package including benefits and equity is offered. #J-18808-Ljbffr
    $93k-163k yearly est. 5d ago
  • Strategy & Operations Lead - Hybrid & High Impact

    Hinge-Health 4.4company rating

    Remote job

    A health technology company based in San Francisco is seeking a Business Operations and Strategy professional to drive strategic initiatives and manage operational excellence. The ideal candidate will have strong analytical skills, 4+ years of experience in business strategy, and a proven track record in managing projects. This position offers a salary range of $129,600 - $194,400, plus equity and benefits in a hybrid work environment. #J-18808-Ljbffr
    $129.6k-194.4k yearly 2d ago
  • Marketing Production Lead - Hybrid (SF)

    Sephora USA, Inc. 4.5company rating

    Remote job

    A leading beauty retailer is seeking a Production Manager to oversee physical marketing deliverables in a hybrid environment. This role involves leading the production lifecycle, managing timelines, and coordinating with internal and external stakeholders to deliver high-quality marketing materials. The ideal candidate will have over 4 years of experience in production management and a Bachelor's degree in a related field. Competitive salary and benefits, including discounts on products, are offered. #J-18808-Ljbffr
    $37k-49k yearly est. 5d ago
  • Regional Operations Supervisor

    Shared Imaging, LLC 3.8company rating

    Remote job

    Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking for a Full Time Regional Operations Supervisor in Northern California (Bay Area). The ideal candidate must possess: Effective organizational and interpersonal skills, ability to communicate and manage at all levels of the organization. Strong problem solving and critical thinking skills. Formal process and quality management training such as lean six sigma. A solid understanding of P&L reports and the drivers behind profitability. A positive track record of B2B customer engagement and management, preferably with healthcare providers. Experience creating and cultivating engaged, self-directed teams. Above average skill-level with Microsoft Word, Excel and PowerPoint Education, Experience and Travel Bachelor's degree minimum Knowledge of the US healthcare industry, diagnostic imaging trends and technology, along with imaging safety knowledge Graduate of an approved radiology technology program and is registered by ARRT, NMTCB, or ARMRIT required. Licensure from the state of California is preferred. Minimum of 2-3 years as a technologist required. MRI experience preferred. Imaging Management experience required (Supervisor, Manager or Director, 2-5 years preferred). Work from home, with overnight travel (5-7 nights/month). Must be willing to travel the following areas: San Francisco, San Rafael, Vallejo, Roseville, Walnut Creek and San Jose. Must reside within the Northern California area: Bay area or other surrounding areas We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work! Health, dental, and vision insurance Company paid dental (with applicable health plans) 401k matching Employee Assistance Program Company sponsored and voluntary supplemental life insurance Voluntary short term / long term disability options Flex PTO & paid holidays Company swag Health club reimbursement Wellness program with generous incentives Employee recognition programs Referral bonus program Job training, professional development, & continued education The annual salary range for this role is $145,000 - $155,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience. This role will also include an annual bonus that is paid biannually, with a car allowance, milage reimbursement, and stipend for home internet. We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.
    $145k-155k yearly 1d ago
  • LEAP 1AC Continued Operational Safety Leader

    GE Aerospace 4.8company rating

    Remote job

    SummarySystems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. It is a discipline that executes a robust process of design, creation, and optimization of systems, consisting of identification and quantification of system requirements, creation of alternate system design concepts, performance of design trade studies, selection and implementation of the best designs and verification that the design is properly integrated and executed. It is a process that proceeds from concept to production to operation. Impacts approaches, projects, programs and ways of working in the area of LEAP-1A and LEAP-1C NPI certification. Deploys certification process knowledge to effectively and efficiently execute high impact, high visibility program initiatives in the areas of product safety, reliability, compliance, cost of ownership, and multi-generational product plans. Has significant input into priorities, guided by operating practices & procedures that are shaped by the role. The role has moderate autonomy, requiring high level of operational judgment.Job Description Roles and Responsibilities Leads continued operational safety activities for the LEAP 1AC program. Manages FMD execution and driving to closure with appropriate priority and urgency. Coordinates across multiple organizations to ensure execution and coaches/mentors on Agency interations. Manages proper coordination between applicant, Safran, ODA, and agency functions. Manages the overall product operational safety strategy and execution. Developing specialized knowledge in engine operational safety. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market Uses judgment to make decisions or solve moderately complex tasks or problems in areas of engine field management and safety. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. Acts as a resource for colleagues with less experience. May lead medium projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field. Required Qualifications Bachelor's degree in engineering from an accredited university or college Minimum of 5 years of experience in systems engineering This role requires access to US export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a US Person as one of the following: US lawful permanent resident, US Citizen, have been granted asylee or refugee status (i.e.), protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Desired Characteristics Master's degree in engineering from an accredited university or college Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. The base pay range for this position is $150,000 - $200,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on January 28th, 2026. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position
    $150k-200k yearly Auto-Apply 1d ago
  • Strategy & Operations Lead

    Faire 3.8company rating

    Remote job

    Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role We're looking for a Strategy & Operations Lead to drive critical initiatives across Marketplace Ops functions, including Marketplace Quality. As a member of the Marketplace Ops leadership team, you will drive strategic, analytical, and operational projects and implement processes and programs with the goal of unlocking efficient growth for our brands and thus, our retailers and platform overall. You will work closely with Marketplace Ops team leads and other cross-functional leaders to ensure we are building a scalable, high-quality marketplace for our brands and retailers alike. This is an ideal role for someone who wants to work as a high-impact individual contributor within a functional area and have the opportunity to lead projects from strategy to execution to ongoing implementation and iteration. What you'll do Be a core member of the Marketplace Operations leadership team, helping to build and scale the function Design and build foundations for a variety of “0-1” work across the Marketplace Ops function, such as piloting new pricing programs or developing strategic frameworks for how we approach brand & product quality Drive strategic, analytical and operational projects and be responsible for the execution, monitoring & ongoing implementation of scalable operational programs and processes Lead cross-functional initiatives and strategy with key stakeholders to ensure the success of the team and joint company goals Qualifications A Bachelor's degree and 6+ years of experience in strategy and operations roles at high-growth companies (ideally in a dual-sided marketplace business), with some background in consulting, finance, or business operations preferred but not required Experience in fast-paced, ambiguous environments, driving projects from strategy through implementation; happy to roll up your sleeves to get any job done Highly analytical and data-driven -- can drive complex analyses and translate into key actionable insights; can manage projects to KPIs and metrics Ability to work cross-functionally with Product, Data Science, Engineering, Sales, Brand Management, and Central Operations teams to achieve business objectives Excellent written and verbal communicator Knowledge of SQL Salary Range San Francisco, CA: The pay range for this role is $158,500 - 218,000 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future. Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays. Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. Applications for this position will be accepted for a minimum of 30 days from the posting date. Why you'll love working at Faire We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process. We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners. We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy. We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality. Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog. Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (************************** Privacy For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice (******************************
    $62k-115k yearly est. Auto-Apply 43d ago
  • Revenue Operations Lead

    Typeform

    Remote job

    Who we are Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year-and integrates with essential tools like Slack, Zapier, and Hubspot. Typeform is fully remote by design. For this role, we can hire candidates based in the ET timezone in the US. About the Role Typeform is scaling globally - across customers, markets, and go-to-market motions - and our systems need to scale with us. Right now, some of our most critical revenue and support workflows are early-stage, fragmented, or manually held together. Product data doesn't always flow cleanly into our GTM tools. Support teams don't always have the context they need to hit SLAs. Partner data lives in too many places. And high-intent product signals (like PQLs) take far too long to reach Sales. This role exists to fix that. As Revenue Operations Lead, you'll be the technical owner who connects product, data, support, and GTM systems - building the foundations that reduce churn, enable international growth, and power our next stage of revenue scale. This is a hands-on, high-impact role for someone who enjoys messy systems, complex integrations, and turning ambiguity into structure. Things you will do: Own and evolve the Support Operations infrastructure Take full ownership of our Zendesk setup, including widgets, automations, and bots. Build and maintain Zendesk data pipelines so Support teams have the right customer context (plans, SLAs, product signals) at the right time. Partner closely with Product and Engineering to ensure backend systems integrate cleanly with Support tooling. Build GTM-ready data pipelines Design and architect data pipelines that connect our product, warehouse, and GTM systems. Translate Product Qualified Leads (PQLs) and Product Qualified Accounts (PQAs) into actionable, automated workflows for Sales. Eliminate manual processes that currently delay outreach by weeks. Enable international and scaled motions Lead the technical enablement of Zendesk bots and workflows for international markets. Support scaled CS initiatives through tooling, automation, and content delivery infrastructure. Ensure our systems are ready for global growth - not just today, but long-term. Turn field feedback into product insight Build the infrastructure and reporting that synthesizes feedback from Support, Sales, and CX. Create clear, consistent formats for sharing insights with Product Managers. Ensure real customer signals influence product decisions. Stand up partner data tracking Architect and maintain partner data tracking across tools like Crossbeam and PartnerStack. Ensure partner attribution, performance tracking, and reporting are reliable and always on. Provide timely, accurate data to inform partner strategy and investment decisions. What you already bring to the table: Proven experience in Revenue Operations, Sales Operations, or a similar technical GTM role with a growing SaaS organization. Deep experience owning and optimizing complex GTM tech stacks. Strong data skills, including comfort working with SQL and data pipelines. Experience with Reverse ETL or data integration tools (e.g. Census, Hightouch, or similar). A strategic mindset - you design systems with long-term business goals in mind. A hands-on approach and comfort working in early-stage or evolving environments. No one likes a guessing game - that's why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data - but let us handle those details. We're committed to clarity and honesty, so feel free to ask us anything along the way. Pay range$100,000-$150,000 USD *Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual's unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind-whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.
    $100k-150k yearly Auto-Apply 7d ago
  • Analytics Lead - Operations

    Cotulla Education

    Remote job

    Training Tomorrow's Technicians to Become Skilled, Employable, and Essential ABOUT US - Big Changes, Better Benefits - Join us today! At Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, we are dedicated to transforming lives through hands-on, career-focused education. Our mission is to empower students to achieve their professional dreams in high-demand fields like aviation, healthcare, information technology, and skilled trades. With experienced faculty providing personalized support, our graduates emerge as future leaders ready to make a significant impact in their communities. Join us in shaping the careers of those who will build and maintain our world and embark on a transformative journey towards a fulfilling career. The Analytics Lead reports to the Director of Business Intelligence and partners closely with the Chief Operating Officer (COO) to translate operational questions into clear definitions, repeatable metrics, and decision-ready insights. This role owns a portfolio of operational reporting and analysis (e.g., campus performance, student journey health, exceptions and root causes) and drives a consistent operating cadence through recurring scorecards, deep dives, and follow-up actions. The role requires strong stakeholder management, comfort with ambiguity, and the ability to combine data with on-the-ground operational context (including periodic campus visits). Job Functions, Duties and Responsibilities Own an Operations Analytics portfolio for the COO, including recurring executive scorecards, KPIs, and exception reporting across campuses and central operations. Develop, maintain, and enhance dashboards and self-service reporting (primarily Tableau) that track operational health and key performance indicators. Provide ad hoc analysis and rapid decision support for the COO (e.g., variance analysis, root cause investigations, scenario comparisons, and operational trade-offs). Facilitate KPI definition and alignment with stakeholders; document metric definitions, business rules, and data sources to ensure consistency across the organization. Conduct periodic campus visits to map key processes, validate how data is captured, identify operational friction points, and translate findings into actionable recommendations. Assess options for process improvement, including business process modeling and measurement plans to evaluate change impact. Validate accuracy of operational reporting by reconciling outputs to source systems and identifying anomalies; escalate data quality issues to the BI team with clear reproduction steps. Create clear written and visual narratives (briefs, one-pagers, meeting-ready summaries, and slide decks) that communicate insights and recommended actions to executives and campus leadership. Education Master's preferred; background in Business, Analytics, Industrial Engineering, Operations, or Economics strongly preferred. Experience/Skills 5+ years of experience in an analyst role supporting Operations, Strategy, Finance, or an executive stakeholder (higher education work experience is required). Demonstrated experience translating ambiguous business questions into measurable definitions, analysis plans, and decision-ready deliverables. Advanced Tableau (or equivalent BI platform) expertise designing, optimizing, and maintaining executive-grade dashboards, scorecards, and automated reporting. Advanced SQL for complex querying, joins, transformations, and data validation across multiple sources; Snowflake or comparable cloud data warehouse experience preferred. Advanced Excel/Google Sheets skills, including large-dataset analysis, complex formulas, pivoting, and rapid analytical prototyping. Strong experience translating raw operational data into KPIs, metrics frameworks, and longitudinal performance tracking. Proven ability to structure, analyze, and validate data pipelines and reporting logic to ensure accuracy, consistency, and auditability. Experience with process analytics, including process mapping, bottleneck analysis, and measurement of operational improvements over time (Lean/Six Sigma a plus). Ability to produce concise, executive-ready analytical outputs, including data visualizations, written insights, and decision-support materials. Proficiency with Microsoft 365 analytics and presentation tools; familiarity with operational systems (SIS, CRM, LMS) and cross-system data integration preferred. Ability and willingness to occasionally work outside of regular business hours for urgent executive requests, critical meetings, or deployments, as needed. Ability and willingness to travel locally and/or overnight for campus visits and operational reviews (estimated 10-20% travel). This is a full time remote position typically working standard business hours Monday - Friday. The salary for this position is $115,000 - $140,000 per year. In addition to a competitive base salary we offer a comprehensive benefits package, including: 401(k) and Matching: Secure your future with our competitive retirement savings plan. Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy. Life Insurance: Peace of mind with life insurance options. Parental Leave: Support for new parents during important life transitions. Paid Time Off: Recharge with paid time off to promote work-life balance. Retirement Plan:Additional options to help you save for retirement. Employee Assistance Program: Access to resources for personal and professional support. Tuition Reimbursement: Invest in your future with financial support for further education. Cotulla Education is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.
    $115k-140k yearly Auto-Apply 3d ago
  • Clinical Operations Development Lead

    Argenx

    Remote job

    Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. For the expansion of our Global Clinical Trial Operations team, argenx is looking for a Clinical Operations Development Lead. Key Accountabilities/Responsibilities: The Clinical Operations Development Lead (CODL) is responsible for the oversight of the clinical related activities within a specific therapeutic indication for an asset (CODL) or across all indications for an asset (X-indication CODL). Together with the Medical Development Lead (MDL), the CODL co-leads the Clinical Development Team (CDT) and co-owns the Clinical Development Plan (CDP). As ad-hoc member of the Asset Strategy Team (AST), works with the MDL and the Project Manager (PM) to ensure that all relevant information from all functions within the AST and CDT are brought to the table. A CDT kicks off as soon as preparations start for a First in Human (FIH) study (in the case of the first indication for a given compound) or when first clinical related discussions start for a new indication. To build a strong CDT, the CODL works with the respective functional heads to assign CDT representatives from the involved functional areas. During the start of the clinical related activities for a new asset, the AST meetings and the CDT meetings may be combined. The Target Product Profile (TPP), created by the AST (with input from the CDT), is used as the basis for the CDP. The CDT is responsible for the clinical development strategy, ensuring creation of the CDP and execution, once endorsed by the AST. As co-leader, the CODL drives the execution of the clinical program in collaboration with the CDT members and according to what is in the CDP. The CODL oversees the clinical trial budgets, contributes to timeline and resource requirements and provides input to the financial CDT planning (created and maintained by the PM working with the Finance Business Partner). Hereto (s)he provides the PM with the estimates and updates of cost versus budget for key deliverables chosen to be integrated into the overarching Indication and Product plans. Informs the PM in case the timelines or budget deviate from projected. The CODL partners with the PM to review status and impact of change and to discuss with the team, options to resolve issues and mitigate risks and adjust the plans accordingly, which may be subject to governance endorsement. Likewise, the CODL and PM partner to ensure that risks and mitigations are discussed in the team, reflected in the applicable risk registries, and translated into timely plan adjustment and action. The CODL and the MDL keep the oversight and are the primary contact person for the CDT and all CDP related activities for a given indication (CODL) or across asset indications (X-indication CODL). These include the trial related activities as well as the clinical development strategy across the lifecycle of a compound, starting with the preparation of the FIH clinical trial throughout registration and post-approval clinical development activities. Hence, after completion of the Clinical Phase III program, CODL and MDL, in close collaboration with the CDT members, continue to be involved in the clinical related activities e.g., through input to different regulatory authorities (e.g., FDA, EMA, PMDA, MHRA). The CODL and MDL ensure the cross-functional optimization of solutions integrating contributions on complex matters and take accountability for decisions taken, each from their discipline's perspective. As Subject Matter Experts, CODL and MDL contribute to CDT discussions where each member drives the topic of their expertise area. Although CODL and MDL take accountability for the consensus (or lack thereof), the PM manages disputes in case no consensus is reached. This may include organizing escalation to the AST and/or within the respective functional lines. The actual trials are conducted within the Clinical Trial teams (CTT) led by the Clinical Trial Managers (CTMs) and the Trial Physicians (TPs). Dependent on the program (phase and number of clinical trials), the CODL may also act as a CTM for 1 or more selected trials. (see JD CTM) The CODL function may include line management of Clinical Trial Manager(s) (CTMs) and/or Clinical Trial Associate(s) (CTAs). ROLES AND RESPONSIBILITIES Provides strategic input and is accountable for all clinical related aspects within the assigned therapeutic indication/program and in line with the agreed timelines, budget and quality standards and as outlined in the applicable Standard Operation Procedures (SOPs) and Work Instructions (WIs). Creates the CDP in collaboration with the MDL, PM and other CDT representatives, ensures the CDP describes the clinical development strategy, comprising effective and where possible innovative trial designs and is consistent with the TPP. Ensures the CDP is endorsed by the AST and the Development Management Committee (DMC) and is executed within agreed timelines and budget. Together with the MDL acts as primary point of contact for all clinical related activities for a given indication (CODL) or across asset indications (X-indication CODL). With the MDL, leads the CDT meetings, hereby supported by the PM who ensures an agenda is in place prior to the meeting, chairs during the meeting, makes sure outcome/actions/conclusions are agreed upon (where the CODL and MDL can focus on the (strategic) content of the discussions) and minutes are in place. Provides input to the Objectives, Goals, Strategies and Measures (OGSM), and ensures that clinical trials are executed according to the CDP and those OGSMs, following the argenx procedures and processes and conducted in compliance with ICH-GCP and other applicable legislation. In collaboration with the other CDT members, identifies risks of missing team goals, timelines or spend expectations, ensures that these are reflected in applicable risk registries and drives their mitigation. Works with the PM to decide which risks and issues are to be put under the attention of the asset Project Leader (PL) and the DMC. Pro-actively provides solutions and oversees implementation and follow-up. Ensures consistency and efficiency in trial set-up and conduct across the different trials within the specific indication(s). Drives the timely production of a qualitative Clinical Trial Concept Sheet. Collaborates with the CTMs and their respective CTTs to ensure timely availability of qualitative documents defining the design and the execution of the clinical program (e.g. protocol/protocol amendments, operationalization plans and tools). Prior to the start of the feasibility for a given study, collaborates with the Countries and Sites Selection Commission (CSSC) to have the initial list in place for possible countries and sites. Gets input from the CTT, AST, CDT and argenx regional teams on the initial list. Oversees the country and site selection and ensures that the AST and CDT are kept informed on the final selection. Participates in the Clinical Research Organization (CRO) and vendor selection and management process. Supports CTT with issue resolution where required in collaboration with alliance vendor manager if relevant. Acts as primary point of escalation for resolution of trial management and operational issues within assigned indication(s). Ensures that the Global Head of Trial Operations is informed in case an identified issue/risk could have an impact on/may also occur in the other therapeutic indications/programs. In case of a compound specific impact, involve the X-indication CODL, AST and PM as needed. Reviews and provides input to the overarching clinical program/indication documents such as Investigator Brochure (IB), Pediatric Investigation Plan (PIP), FDA/PMDA/EMA and other regulatory critical documents. Oversees the clinical trial budgets, contributes to timeline and resource requirements and informs the PM in case the timelines or budget deviate from projected. Reviews the program dashboards and provides input to the PM to ensure accurate status updates on key milestones achieved, issues/risks and financial status. Ensures audit/inspection readiness of the assigned program/trials. Support audits and inspections. Supports continuous improvement processes and consistency e.g., by ensuring that lessons learned are shared across trials within the assigned therapeutic indication, across indications as well as across compounds in collaboration with the X-indication CODL, if applicable, and the Global Head of Trial Operations. As a Leader, sets expectations, communicates in a transparent, clear way and energizes and motivates the CDT team members as well as the respective CTMs to work towards achieving the clinical goals in line with the OGSM and argenx' cultural pillars. If applicable, acts as line manager of CTMs and/or CTAs: Interviewing candidates On-boarding of new direct reports Ensuring that assigned staff are trained Goal setting and review Mentoring and enabling the growth and development of assigned staff • Supports ClinOps and Global Company initiatives as applicable. SKILLS AND COMPETENCIES The CODL excels in leadership and establishing good and effective internal and external working relationships and communication, embedding the argenx values. Global Strategic Drug Development experience and understanding. Strong interpersonal and stakeholder management Skills. Proven Clinical Operations experience in a relevant global leadership position in the pharmaceutical/biotech industry. Pro-active problem solver - demonstrated ability to identify and resolve issues, identify and mitigate risks, able to handle conflicts. Strong organizational skills, able to manage multiple and varied tasks and prioritize workload with attention to the holistic/ helicopter view but also able to dive into the details when needed. Strong people management skills, leadership skills and team player. Line management experience is a plus. Excellent written and verbal communication skills, acting globally in a culturally diverse dynamic team. Strong verbal and written English communication skills (primary fluency or full professional proficiency). Thorough knowledge of ICH GCP guidelines and other applicable regulatory requirements and guidelines. EDUCATION, EXPERIENCE and QUALIFICATIONS Bachelor's degree or University degree - medical or para-medical (Biology, Biomedical Sciences, Pharmacy, Veterinary etc.) or equivalent by experience. PhD degree is a plus. Minimum of 10 years of leading experience in Clinical Development (monitoring, local and global/international trial management). Experience in working in an outsourced model, including overseeing CROs and vendors. Rare disease and/or auto-immune clinical trial background is a plus. For applicants in the United States: The annual base salary hiring range for this position is $212,000.00 - $291,500.00 USD. This range reflects our good faith estimate at the time of posting. Individual compensation is determined using objective, inclusive, and job-related criteria such as relevant experience, skills, demonstrated competencies and internal equity. This means actual pay may differ from the posted range when justified by these factors. Because market conditions evolve, pay ranges are reviewed regularly and may be adjusted to remain aligned with external benchmarks. This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines. At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer. Before you submit your application, CV or any other personal details to us, please review our argenx Privacy Notice for Job Applicants to learn more about how argenx B.V. and its affiliates (“argenx”) will handle and protect your personal data. If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at privacy@argenx.com . If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at **************** . Only inquiries related to an accommodation request will receive a response.
    $68k-113k yearly est. Auto-Apply 14d ago
  • Permit Operations Lead (Fully Remote)

    Permitflow

    Remote job

    PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country. Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. America is entering a CAPEX super-cycle, from data centers and factories to housing and renewables, and joining PermitFlow is building the AI at the heart of every construction project powering the next wave of re-industrialization. We've raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. Who You Are * Customer-Centric: You excel at building and maintaining strong customer relationships, understanding each customer's unique needs, and identifying how PermitFlow can support their success and growth. You are comfortable and thrive at connecting with customers virtually - spearheading meetings and serving as the face of PermitFlow in all your interactions. * Construction Permitting Expert: You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle. You're excited about this space and the construction industry at large. * Team Player: You're a key contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment. * Analytical Thinker: You're data-driven in your decision-making. You know how to gather, interpret, and leverage data to enhance customer conversations and improve processes. * Tech-Forward & Adaptable: You're comfortable leveraging AI tools and emerging technologies to improve workflows and customer outcomes. You're eager to learn and implement new software features, and you adapt quickly - ready and able to pivot to new processes at a moment's notice. What You'll Do * Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements. * Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more. * Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities. * Generate Reports: Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders. * Optimize Processes: Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency. * Ensure Compliance and Accuracy: Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements. * Monitor and Expedite Approvals: Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible. Qualifications & Fit * 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role-ideally within a SaaS or tech-driven environment. * Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences. * Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred. * Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail. * Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs. * Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development. * Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle. * Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions. What We Offer (Full Time Roles Only) * Competitive salary and meaningful equity in a high-growth company * Comprehensive medical, dental, and vision coverage * Flexible PTO and paid family leave * Home office & equipment stipend
    $74k-126k yearly est. 60d+ ago
  • Revenue Operations Lead - AI Business

    Prolifics 4.2company rating

    Remote job

    Revenue Operations Lead - AI Business (US East Coast) Prolific Prolific is building the world's most trusted human feedback infrastructure for AI, research, and insight. We work with frontier AI labs, enterprise AI teams, and leading academic institutions to deliver high-quality, ethical, and scalable human data. As our AI business scales rapidly, we're investing in strong, disciplined Revenue Operations to support increasingly complex sales motions, managed services delivery, and long-term customer value. The Role We're looking for a Revenue Operations Lead to scale Prolific's AI revenue engine across Sales, Customer Success, and Services. This role is explicitly RevOps-focused: systems, data, forecasting, process, and performance, not end-to-end marketing ops ownership. You'll act as the operational backbone for our AI commercial organization, partnering most closely with Sales leaders, Account Executives, Customer Success, and BI, while working in tight collaboration with Marketing Ops and Research RevOps leads. You will support our growing Sales and CS presence across New York and San Francisco, with strong overlap with GTM leadership and exec stakeholders. Your mandate is to increase revenue efficiency and improve forecasting accuracy and confidence while ensuring high-quality, timely reporting and performance visibility This role sits at the heart of Prolific's AI commercial engine. As we scale enterprise and frontier AI customers, revenue complexity increases and RevOps becomes a strategic accelerator. You'll help ensure we can scale fast, predictably, and intelligently, with sales teams focused on closing, CS focused on value, and leadership confident in the numbers. If you thrive in ambiguity, care deeply about revenue mechanics, are a strong collaborator, and want to shape how an AI infrastructure company scales commercially, we would love to hear from you. What you'll be doing Revenue systems & infrastructure Own and continuously optimize Prolific's revenue systems, with HubSpot at the core. Ensure clean, scalable workflows across sales, renewals, expansions, and services delivery. Partner with Marketing Ops, RevOps for Research, BI and Support Ops on system boundaries, integrations, and data contracts (not duplicate ownership). Identify gaps, document requirements, and lead implementation of scalable RevOps solutions. Revenue data, analytics & forecasting Build and maintain revenue reporting and dashboards across pipeline, bookings, delivery, retention, and expansion. Own forecasting rigor for the AI business: deal hygiene, stage definitions, pipeline reporting, confidence modelling, and variance analysis. Partner closely with BI to improve data models, definitions, and executive-level reporting for MBRs and other forums. Improve data quality and visibility across long, multi-stakeholder AI deal cycles. Sales & Customer Sucess Process Design Design, document, and optimize end-to-end revenue processes (opportunity - contract - delivery - renewal/expansion). Identify bottlenecks across Sales, CS, and Managed Services and drive pragmatic fixes. Ensure operational readiness for complex deal structures, pricing models, and delivery commitments. Sales partnership & commercial enablement Act as a trusted operational partner to Sales and CS leadership. Support territory design, capacity planning, quota modelling / monitoring and pipeline health. Enable new AI products, packaging, and commercial models from a revenue mechanics perspective (not marketing execution). Support sales teams with insight, tooling, and clarity, not overhead. Execution & operating rhythm Balance proactive, high-impact RevOps initiatives with responsive support for Sales and CS teams. Establish clear operating cadences, documentation, and performance reviews and MBRs for the BU and Sales Leadership. Support change management as Prolific evolves its AI offerings and revenue mix. Essential skills and experience: Proven experience in Revenue Operations, Sales Operations, or Commercial Operations in a high-growth technology company. Strong, hands-on experience owning and scaling with HubSpot Deep practical understanding of sales motions, renewals, expansions, and forecasting. Comfort partnering with BI and working with complex revenue datasets. Ability to map messy real-world processes and turn them into clean, scalable systems. A rigorous, outcomes-driven mindset with high standards for data quality and clarity. This is a remote position, but the role requires working US East Coast hours, Nice to haves: Experience working alongside (but not owning) Marketing Ops and demand systems. Exposure to AI, data platforms, marketplaces, or managed services businesses. Experience with tools such as Jiminny, Customer.io, Census, Metabase, or similar. SQL fluency or strong comfort interrogating data directly. Why is Prolific a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation-one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role's location as well as your skills, experience, and relevant education or training. You can check the job posting's subtitle to see where the position is based. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process. For pay transparency, the base salary range for this full-time role in San Francisco or New York is $120,000 - $150,000 per annum. Links to more information on Prolific Benefits External Handbook Website Youtube Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.
    $120k-150k yearly Auto-Apply 13d ago
  • CX Operations Lead

    Mento

    Remote job

    Mento is a human and AI coaching company with the mission to help people perform their best at work. We're reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI technology to build a solution that can scale our impact. We're empowering the employees at the fastest-growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises. About The Role As Mento's CX Operations Lead, you'll build the operational backbone that enables our Customer Experience team to deliver exceptional outcomes at scale. This is a systems-building role where you'll transform reactive, manual processes into proactive, automated workflows that drive account health, member satisfaction, and seamless onboarding. You'll own the operational machinery behind renewals, member engagement, and account success - designing the systems, dashboards, and cross-functional processes that help us grow 2-5x while maintaining the personalized, high-touch experience our partners expect. Starting with hands-on execution of critical workflows, you'll evolve the role toward continuous improvement through process optimization, automation, and data-driven decision-making. Key Responsibilities: Own the operational rhythm of customer success - manage renewals tracking and design systems to move accounts toward positive health indicators (high member satisfaction, 100% seat utilization, strong engagement, and renewal readiness) Design and execute partner implementation and member onboarding at scale - build seamless, automated onboarding experiences using HubSpot, Zapier, and Slack that feel personalized while reducing manual touchpoints Continuously optimize processes - identify bottlenecks, inefficiencies, and opportunities for automation; run experiments to improve speed, accuracy, and scalability across CX operations Own day-to-day partner operations - serve as the operational hub for partner accounts, managing ongoing requests, coordinating cross-functional responses, troubleshooting issues, and ensuring seamless communication between partners, members, and internal teams Own key member touchpoints - conduct discovery calls with new members to understand their goals and context, facilitate match calls to ensure strong coach-member fit, program extensions, and any member-facing moments that require personal attention and care Drive member activation and engagement - proactively reach out to members who are underutilizing coaching, troubleshoot roadblocks, and create accountability for members to get maximum value from their coaching experience Partner and Member feedback loops - systematize how member feedback (surveys, NPS, support tickets) gets captured, analyzed, and turned into actionable insights for Product, Coaching, and CX teams Vendor and tool management - evaluate, implement, and manage integrations or new tools that improve CX team efficiency (e.g., scheduling tools, survey platforms, communication automation) You're Excited About This Opportunity Because You… Are energized by 0-1 challenges where you build systems from scratch, own your priorities, and make decisions without needing constant direction Thrive on process improvement - you see multi-step manual processes and instinctively design structure, automation, and clarity while maintaining the human touch Love connecting with people AND building systems - you're equally energized by a great member conversation and by designing the automation that makes those conversations more impactful Are highly technical and tool-savvy - you're fluent in HubSpot, Zapier, and CRM architecture; you learn new tools quickly and aren't afraid to roll up your sleeves Have a customer-first mindset - you understand that operational excellence ultimately serves better member and partner outcomes, and you balance efficiency with quality Move quickly with attention to detail - you ship fast but sweat the small stuff; you know that broken workflows and dropped balls erode trust Are highly organized and able to prioritize and juggle multiple tasks Love working with partners - you're energized by building trusted relationships with client stakeholders, understanding their organizational goals, and becoming their go-to problem solver Preferred Qualifications 2+ years in customer success, member operations, or customer/revenue operations (preferably at a B2B SaaS or tech company) Proven track record in member-facing or client-facing roles in fast moving tech startups - experience conducting discovery calls, onboarding conversations, or relationship management with strong interpersonal skills Project management and process improvement experience with measurable results Experience supporting account management or customer success teams through renewals cycles, onboarding programs, or expansion motions Located where a majority of our partners are: SF, LA, NY Why Work with Us? We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento. You're very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together. We work hard to foster a workplace built around trust, respect, collaboration, and having fun. We believe that feeling comfortable and safe at work is critical to creativity and productivity. Work-life balance should be your right, not your reward. As long as you are getting your work done and being accountable to your teammates, we don't care when, where, or how you work. We are a highly collaborative work-environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. This is a unique opportunity to join an early-stage, mission-driven team. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you're passionate about helping more people feel and perform their best at work, we want to hear from you. Salary: $75,000 - $85,000 + equity Other benefits and perks include: ✈️ Fully Remote - ability to work from anywhere with bi-annual team offsites 🏥 Medical, dental, vision, and a 401k plan 🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh) 💻 $500 home office stipend 👥 Access to your own Mento Coach
    $75k-85k yearly Auto-Apply 5d ago
  • Lean Leader - Sourcing Operations

    GE Vernova

    Remote job

    SummaryLead strategic Lean initiatives within the Sourcing organization to drive operational excellence and process simplification. Develop and execute a comprehensive Lean Roadmap, facilitate Kaizen events, and continuously improve sourcing processes and quality systems to achieve business objectives.Job Description Roles and Responsibilities Develop and implement Lean strategies for internal sourcing operations. Facilitate Kaizen events and Lean workshops to achieve target KPIs and drive process improvements. Collaborate with cross-functional teams to identify and execute process simplification opportunities. Partner with Quality team to align and simplify the Quality Management System (QMS) with organizational standards. Influence sourcing strategy and contribute to policy development through expert insights. Lead functional teams or projects, providing guidance and driving results. Required Qualifications Bachelor's degree from an accredited university or college with at least 7 years of experience in Sourcing/Manufacturing/Lean. Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Established project management skills. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $125,000.00 and $208,300.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on January 14, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
    $125k-208.3k yearly Auto-Apply 7d ago
  • Client Operations Lead

    Terra Holding Co 4.5company rating

    Remote job

    We're looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you'll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients - helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.What You'll Do Own the successful delivery of projects across your book of accounts, from kickoff through completion Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments Lead cross-functional teams spanning strategy, content, design, paid media, and web development - ensuring clarity, alignment, and accountability at every step Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic Ensure on-time delivery of all work - and when timelines shift, reset expectations thoughtfully with both clients and internal teams Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom) Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client Track project goals and ensure measurable progress toward client outcomes and overall success Who You Are You have at least 4 years of experience in a fast-paced agency environment, where you've led cross-functional project teams and managed client communications end to end. A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks A clear and confident communicator who knows how to build trust and drive alignment across clients and teams Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans Proactive, resourceful, and unafraid to dive into the details - whether that means unblocking a teammate or troubleshooting a delivery risk Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned Primarily based in Eastern Time hours (9:00am-6:00pm ET), with the flexibility to meet with clients and collaborate with our international team when needed Perks & Benefits In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year 100% company funded health insurance, with dental and vision options Paid parental leave 401(k) plan to help save for your future Permanent remote work option Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM) Monthly wellness stipend and quarterly employee appreciation gift One-time reimbursement for work from home equipment Monthly team bonding sessions Pre-tax commuter benefits The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day About Terra Terra is a digital marketing and creative agency built by an integrated and international team of content creators, strategists, designers, and developers. We help organizations reimagine and deliver their most ambitious digital projects and initiatives by acting as an extension of our clients' teams and delivering exceptional online experiences, content, and marketing strategies. Our team is innovative, tech-forward, and creative by nature. We are dedicated to pushing boundaries and staying ahead of the curve in today's ever-evolving digital landscape. We believe in the power of collaboration and foster a work environment that encourages creativity and growth. And with a strong focus on work-life balance, we prioritize the well-being and career development of our team members. Finally, we are committed to promoting from within and offering meaningful opportunities for professional growth. Terra is also an equal-opportunity employer. We recruit, employ, train, compensate, and promote team members regardless of their race, religion, color, national origin, sex, disability, age, veteran status, or any other protected status (as required by applicable law). Our top goal as an employer is to bring together a diverse mix of talented people who are excited to join our company, stay with Terra for a long time, and do their best work while they're here. We take pride in the quality of the services and work we provide to our clients, and we know none of it is possible without the hard work and commitment of our passionate and creative employees.
    $35k-47k yearly est. Auto-Apply 60d ago
  • Beneficiary Help Line Supervisor-Senior

    Cybermedia Technologies

    Remote job

    CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Beneficiary Help Line Supervisor-Senior to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices. The Beneficiary Helpline Supervisor provides advanced leadership and operational excellence for the SSA Beneficiary Helpline. In addition to the standard supervisory responsibilities, this position manages high-complexity issues, serves as the primary escalation point for critical incidents, and leads process improvement initiatives. The Supervisor works closely with the Helpline Manager to ensure all contractual objectives are met, oversees advanced certification and training programs, and maintains a strong compliance posture with SSA and federal requirements. Additional duties include developing and executing advanced quality assurance plans, delivering comprehensive performance analysis and executive-level reporting, and liaising with stakeholders to align the helpline with program objectives. The Supervisor is responsible for workforce planning, resource allocation, and leading staff development efforts to foster a high-performing, customer-focused team. Duties and Responsibilities: • Provide advanced supervision, mentorship, and leadership for helpline staff and senior team members. • Manage and resolve the most sensitive or high-impact beneficiary inquiries and incidents. • Deliver executive-level analyses, operational reporting, and performance metrics to management. • Lead development, documentation, and implementation of best practices, policies, and SOPs for the helpline. • Oversee advanced certification and training initiatives for staff. • Develop and execute comprehensive quality assurance and customer satisfaction improvement plans. • Collaborate with internal and external stakeholders to ensure alignment with SSA objectives. • Ensure compliance with all federal, SSA, and contractual requirements related to privacy, security, and risk management. • Lead workforce planning, resource management, and succession management activities. Requirements: • Bachelor's degree with 5-7 years relevant supervisory experience; advanced degrees or certifications preferred. • Experience leading large teams in high-volume, complex contact center environments, especially those supporting government or public sector clients. • Demonstrated ability to manage staff development, performance, and mentorship programs. • Advanced skills in performance analysis, reporting, and using insights for operational decisions. • Superior written and verbal communication skills; ability to communicate with all stakeholder levels. • Expert proficiency in contact center solutions, analytics tools, and incident management systems. • In-depth knowledge of federal confidentiality, privacy, and information security regulations. • Experience leading process innovation, change management, and quality improvement initiatives. • Advanced conflict management and crisis intervention skills. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: Paid vacation & Sick leave Health insurance coverage Career training Performance bonus programs 401K contribution & Employer Match 11 Federal Holidays
    $44k-68k yearly est. Auto-Apply 60d+ ago
  • Environment Governance/Operations Lead

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles. “At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.” We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day. The Hexaware Advantage: Your Workplace Benefits · Excellent Health benefits with low-cost employee premium. · Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage · Unlimited training and upskilling opportunities through Udemy and Hexavarsity Who we are? At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services. At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow. Position: Environment Governance/Operations Lead Location: McLean, VA Duties and Responsibilities: Key Responsibilities: Governance & Standards Define and implement governance frameworks for environment management across all stages (Dev, SIT, UAT, PERF/NP CTE, PROD). Define Test Data refresh strategy and explore just-in-time refresh, including option for data virtualization. Establish policies for environment provisioning, decommissioning, refresh cycles, and compliance with security and regulatory requirements. Environment Currency & Stability Ensure all environments are current with application versions, patches, and infrastructure updates. Monitor environment health and proactively address configuration drift or technical debt. Build an environment dashboard to review the state of all non-prod env. and services in real time (moved from Accountability & Collaboration section). Accountability & Collaboration Demonstrate the subject matter expertise and executive influencing skills to obtain senior stakeholder buy in. Partner with product teams to enforce environment management standards and SLAs. Conduct regular reviews and audits to ensure adherence to governance policies. Build & Maintain Strategy Define and oversee strategies for environment build, refresh, and maintenance leveraging automation and Infrastructure-as-Code principles. Collaborate with DevOps and platform engineering teams to optimize CI/CD pipelines for environment provisioning. Create and maintain clear and concise environment management documentation. Technical Skills & Qualifications: Strong understanding of DevOps practices, CI/CD pipelines, and environment automation. Experience with container orchestration (Kubernetes, OpenShift), virtualization platforms, and cloud-native environments. Knowledge in Infrastructure-as-Code tools (Terraform, Ansible) and Scripting (PowerShell, Python). Familiarity with credential management (HashiCorp Vault, CyberArk), logging, and monitoring solutions. Excellent communication and stakeholder management skills to drive governance and accountability. What you'll get from us: Insert US/employee benefits here e.g.: • Competitive Salary • Company Pension Scheme • Comprehensive Health Insurance • Flexible Work Hours and Hybrid Work Options • XX days paid annual holidays + public holidays. • Professional Development and Training Opportunities • Employee Assistance Program (EAP) • Diversity, Equity, and Inclusion Initiatives • Company Events and Team-Building Activities Equal Opportunities Employer: Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
    $77k-98k yearly est. Auto-Apply 8d ago
  • Electrical Journeyworker Foreman

    Premise Inc. 4.1company rating

    Remote job

    SUMMARY : The Electrical Journeyworker Foreman's job is to oversee job sites and construction projects including goal setting and organization of activities to ensure objectives are met. The Electrical Journeyworker Foreman leads and manages Crew Members and Subcontractors efforts to complete tasks on time, on budget, and to the customers' satisfaction. ESSENTIAL JOB FUNCTIONS: Direct the completion of daily tasks per SOW. Identify and report observations which affect the project schedule, budget, quality and safety and completion, including scope of work changes. Communicate the daily goals with the crew and delegate tasks to crew members appropriately to their skill set. Provide feedback on performance. Submit all required daily/weekly/monthly reports and documents (JSA, receipts, inspections, audits, other documents as assigned). Approve all daily time sheets for the crew. Coordinate management tasks with the Construction Manager. Ensure team members follow safety requirements and plans, work safely, and properly wear PPE. Verify all materials needed to complete the work are at the job site when needed, identify missing materials, work with CM's to get any missing materials needed to complete assigned tasks efficiently. Inventory job site materials at the beginning and end of each project. Ensure truck, trailer, tools, and equipment are inspected and used properly, kept organized and in working condition. Ensure the job site is clean and safe while working each day onsite, and when the job is completed Perform crew and team member duties when needed. Lead and manage assigned staff and perform supervisory duties in accordance with the organization's policies and applicable laws including: training employees, planning, assigning, and directing work, appraising and reporting performance, coaching and mentoring, addressing complaints and resolving problems. Other duties as assigned. QUALIFICATIONS: All employees must possess the ability to promote and model the Premise Core Values of: Be Ready to Learn Own the Result Build Trust Do the Right Thing Drive to Complete Other required qualifications for this role are: Experience: 1 - 3 years of related experience as a Foreman in a similar business. Experience working in utility-scale solar Journeyworker Electrician license (required) Basic technical understanding of the work being managed and performed by the team. Strong organizational, problem-solving, analytical, math, and reasoning skills. Ability to manage multiple priorities and workflow changes. Ability to manage multiple subordinates/crew members/subcontractors with differing backgrounds, skills, and personalities. Ability to prepare and schedule step-by-step action plans. Able to perform trade-specific tasks and operate tools and equipment as needed. Proven ability to read and interpret construction drawings, schematics, and SOW. Understanding of National Electrical Code, electrical systems, installations, and designs. Proficient in electrical installations, materials, tools, testing, and techniques. Proficient with installations of electrical conduit, wire, cable, lighting, devices, and other electrical installations. Excellent verbal and written communication skills. Able to communicate effectively, clearly, and succinctly through spoken and written forms with peers, management, and customers. Able to effectively communicate with people at all levels and from various backgrounds Ability to learn and use Premise provided software. Knowledge of construction, quality, safety, and OSHA guidelines. Specific certifications and licensing, as needed Ability to travel and stay overnight at remote job sites as needed Valid Driver's License and ability to maintain a clean driving record. OTHER REQUIRED COMPETENCIES: Problem Solving - Uses rigorous logic and methods and honest analysis to solve difficult problems with effective solutions. Can see hidden issues. Looks beyond the obvious and doesn't stop at the first answer. Is skilled at using analysis skills to define the problem and identify the solution. Technical/Professional Knowledge & Skills - Possesses the relevant and required knowledge and skills to effectively perform on the job. Maintains relevant knowledge and skills as appropriate. Keeps up with current developments and trends in the areas of expertise. Delegating Responsibility - Allocates decision-making authority and/or task responsibility to appropriate individuals to maximize the organization and the individual's effectiveness. Provides support without removing responsibility. Trusts staff to perform and finish their own work. Is good at establishing clear directions. Managing Work and Priority Setting - Effectively manages one's time and resources to ensure that work is completed efficiently. Can identify and concentrate efforts on the more important priorities. Can quickly sense what will help or hinder accomplishing a goal and creates focus. Can attend to a broader range of activities and gets more done in less time than others. Safety Awareness - Identifies and corrects conditions that affect employee safety and upholds safety standards. Monitors safety or security issues after taking corrective action to ensure continued compliance. Demonstrates the organization's safety procedures and best practices and is a role model for the desired behaviors. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to, stand, sit, walk, lift, squat, push, pull, climb stairs, ladders and possibly towers, hear, see, reach, grasp and use hands and fingers to operate a computer key board, telephone, power tools, and equipment. The employee must have the ability to occasionally lift more than 50 lbs. WORKING ENVIRONMENT: While performing the essential functions of this job, the employee will work both inside in a normal indoor office environment and outside at remote job sites. The employee may be exposed to extreme weather conditions, including heat and cold and wet or humid. The employee may work in high places, and/or work around moving mechanical parts, vehicles and other equipment. The employee may also work in areas where the noise volume is loud and constant. The employee must have the ability to travel to remote job sites approximately 40 of their work week which will include overnight stays. Premise Inc. is an equal opportunity, affirmative action, veteran-friendly employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. The duties and responsibilities listed in this are not all-inclusive and other duties may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $31k-47k yearly est. Auto-Apply 60d+ ago
  • Supervisor, Commercial Lines Insurance

    We Insure 4.0company rating

    Remote job

    Who We Are. At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client's unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way. The National Sales Center Commercial Supervisor oversees a team of commercial insurance producers in a fast paced, high volume sales environment. This role leads daily commercial sales operations, develops producer performance, tracks key metrics, and ensures consistent achievement of commercial sales and premium targets. This role drives revenue growth by strengthening commercial sales execution, improving processes, and ensuring a professional, client focused experience across all commercial sales interactions. Key Responsibilities: Sales Team Management: Lead and motivate a team of commercial insurance producers, providing clear guidance, coaching, and performance feedback. Foster a culture of accountability, teamwork, and client focus. Conduct regular team meetings, training sessions, and one on one coaching to develop sales skills, product expertise, and consistent execution across commercial lines. Sales Performance Monitoring: Establish sales targets, goals, and KPIs specific to commercial insurance production. Monitor individual and team performance, analyze sales data, and provide regular performance updates to leadership. Identify trends, address performance gaps, and implement strategies to enhance sales productivity, close ratios, and premium growth. Lead Management: Oversee the distribution and management of commercial insurance leads to ensure timely assignment and consistent follow up. Track lead conversion rates, monitor pipeline activity, and partner with marketing and lead generation teams to improve lead quality, conversion efficiency, and overall new business results. Sales Process Optimization: Continuously review and refine commercial sales processes, workflows, and tools to drive efficiency and scalability. Identify opportunities to streamline quoting, follow up, and client onboarding. Partner with operations and technology teams to leverage automation, improve CRM utilization, and implement best practices that accelerate the sales cycle. Product and Industry Knowledge: Maintain in depth knowledge of commercial insurance products, carrier appetites, underwriting guidelines, and market trends. Provide ongoing training to ensure producers are well equipped to position products effectively, handle objections, and deliver tailored solutions to clients. Sales Reporting and Forecasting: Generate accurate sales reports, forecasts, and performance analyses to support business planning and leadership decision making. Identify growth opportunities, performance risks, and resource needs to drive targeted sales strategies and operational alignment. Customer Service Excellence: Ensure a client first approach within the commercial sales team. Promote professionalism, responsiveness, and ethical sales practices. Support resolution of client inquiries and escalations promptly to maintain a strong reputation for service quality and reliability. Compliance and Regulatory Adherence: Ensure all commercial sales activities adhere to insurance industry regulations, carrier requirements, and company policies. Stay informed of regulatory updates and coordinate necessary training to maintain compliance and uphold best practices. Collaboration and Relationship Management: Partner with marketing, underwriting, carrier relations, and customer service teams to ensure cohesive operations and an exceptional client experience. Build and maintain strong relationships with internal stakeholders and external partners to expand commercial sales opportunities and support sustainable growth. Education and/or Experience: High school diploma or equivalent required. College degree preferred. Minimum of 3 plus years of experience in Property and Casualty commercial insurance sales or sales leadership. Active Florida 2 20 General Lines License required. Experience with Applied Epic, QuoteRush, or similar commercial quoting platforms preferred. Work Environment: This role is primarily remote and performed in a home office environment using standard office equipment and technology. Occasional travel may be required based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role Physical Requirements: This role requires the ability to sit for extended periods of time, communicate effectively, and use a computer, keyboard, and other standard office equipment. The role may require occasional travel, which may include walking, standing, and lifting light materials related to business needs. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Values. The We Way. At We Insure, Group our values shape how we work, how we lead, and how we grow-together. They're more than just words-they guide every interaction, every decision, and every customer experience. We Way Reflects Our Commitment to. We personalize protection at a price you can trust We hustle to find opportunity We care authentically We thrive in ambiguity We own our results We have fun along the way And-we're just getting started Our Total Rewards. Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program This position is not able to be performed in California, Colorado, New York or Washington. EEO We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *************************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
    $35k-43k yearly est. Auto-Apply 8d ago

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