How To Become A Workstation Support Technician: What It Is and Career Path

What is a workstation support technician and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Kate Marek Ph.D.

There is more than meets the eye when it comes to being a workstation support technician. For example, did you know that they make an average of $22.48 an hour? That's $46,763 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What general advice would you give to a workstation support technician?

Kate Marek Ph.D.

Director and Professor, Dominican University

Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.

ScoreWorkstation Support TechnicianUS Average

Salary

3.7

Avg. Salary $46,763

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.6

Race

American Indian and Alaska Native 0.41%

Asian 10.49%

Black or African American 13.02%

Hispanic or Latino 15.53%

Unknown 5.33%

White 55.23%

Gender

female 12.41%

male 87.59%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a workstation support technician

Explore workstation support technician education requirements

Most common workstation support technician degrees

Bachelor's

46.9 %

Associate

36.5 %

High School Diploma

7.3 %

Start to develop specific workstation support technician skills

Skills	Percentages
Network Printers	12.94%
Workstations	11.71%
Trouble Tickets	9.72%
TCP/IP	5.86%
Software Problems	5.68%

Complete relevant workstation support technician training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New workstation support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a workstation support technician based on U.S. Bureau of Labor Statistics data and data from real workstation support technician resumes.

Research workstation support technician duties and responsibilities

Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Utilize protocols such as TCP/IP and SPX to connect workstations to the network.
Assist customers with configuration of VPN client software and multi-network software.
Resolve issues with customer installations regarding license manager software on Microsoft & Novell networks.

Prepare your workstation support technician resume

When your background is strong enough, you can start writing your workstation support technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a workstation support technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable workstation support technician resume templates

Build a professional workstation support technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your workstation support technician resume.

Apply for workstation support technician jobs

Now it's time to start searching for a workstation support technician job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do workstation support technicians rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Workstation support technician reviews

A zippia user wrote a review on Nov 2023

Pros

You get to help a lot of people in many different ways as well as learning new things about technology

Cons

I have aids now due to the painfulness of sitting down all day

A zippia user wrote a review on Jul 2020

Pros

I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.

Cons

I don't like sitting around being inactive. So I'll keep my self always busy

A zippia user wrote a review on Apr 2020

Pros

I enjoy the challenges and learning new things . Technology is always evolving.

Cons

Customer is unwilling to provide you with necessary information in order to assist them.

What is a workstation support technician and how to become one

What general advice would you give to a workstation support technician?

Workstation support technician career paths

Key steps to become a workstation support technician

Explore workstation support technician education requirements

Most common workstation support technician degrees

Start to develop specific workstation support technician skills

Complete relevant workstation support technician training and internships

Research workstation support technician duties and responsibilities

Prepare your workstation support technician resume

Choose from 10+ customizable workstation support technician resume templates

Apply for workstation support technician jobs

How did you land your first workstation support technician job

Average workstation support technician salary

How do workstation support technicians rate their job?

Workstation support technician reviews