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Workstation support technician skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical workstation support technician skills. We ranked the top skills for workstation support technicians based on the percentage of resumes they appeared on. For example, 12.9% of workstation support technician resumes contained network printers as a skill. Continue reading to find out what skills a workstation support technician needs to be successful in the workplace.

15 workstation support technician skills for your resume and career

1. Network Printers

Here's how workstation support technicians use network printers:

Performed user and other basic network administration such as creating user accounts and network printers.
Provided troubleshooting functions with MS Office package and Hewlett-Packard network printers.

2. Workstations

Here's how workstation support technicians use workstations:

Diagnosed and resolved problems experienced by users on a daily basis * Setup and personalized user workstations running in an LDAP environment
Trained and worked with computer end-users, installed troubleshoot, and supported workstations in a network environment.

3. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how workstation support technicians use trouble tickets:

Resolve trouble tickets in a timely and appropriate manner.
Checked for trouble tickets using McAfee Magic TSD.

4. TCP/IP

Here's how workstation support technicians use tcp/ip:

Installed and configured HP/XEROX/Dell printers/Avaya phone/blackberry servers/ Domino Server/Lotus Notes /Scanners within an Active Directory Domain & TCP/IP networking environment.
Monitor and implement networking/infrastructure and ensure TCP/IP Network connectivity and communications.

5. Software Problems

Here's how workstation support technicians use software problems:

Diagnose and correct end user computer problems by distinguishing between local hardware and software problems or external system failures.
Use Ultra VNC to troubleshoot any software problems on all user pc's and laptops.

6. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how workstation support technicians use lan:

Configure Cisco Wireless LAN Controller software after hardware replacement.
Resolve various technical problems ranging from PC's, hardware, software, network printers, LAN.

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7. Network Connectivity

Here's how workstation support technicians use network connectivity:

Conducted daily support for Executives and End-Users involving troubleshooting applications and network connectivity.
Established network connectivity and electronic mail services Managed, traced and escalated customer issues using Remedy Ticketing System.

8. Application Support

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Here's how workstation support technicians use application support:

Provided 1st level hardware, operating system, and application support for 4500+ local/remote Windows 2000/XP desktops and laptops.
Provide support technical instructions and end user application support for external customers using web interface application and services as required.

9. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how workstation support technicians use vpn:

Resolved VPN technical support to more than 2000 Field Sales Representatives.
Assisted customers with configuration of VPN client software and multi-network software.

10. Desktop Support

Here's how workstation support technicians use desktop support:

Job Duties: Provided daily Desktop Support to end users.
Replace hard drives, add memory and provide desktop support

11. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how workstation support technicians use os:

Performed OS and network level troubleshooting of Windows XP - Windows 7/Unix/Linux/ Mac OSX- Lion operating systems.
Utilize MS SMS for migration to new workstation OS.

12. Novell

Here's how workstation support technicians use novell:

Configured Novell and Microsoft network settings within Windows 95, 98, NT, 2000 and XP environments.
Down load and install software packages from NT 3.51, 4.0 and Novell NetWare servers.

13. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how workstation support technicians use software issues:

Resolved hardware/software issues for approximately 800+ users.
Conducted frequent training seminars and traveled to rig locations to provide training and troubleshoot computer hardware/software issues.

14. Install PC

Here's how workstation support technicians use install pc:

Set up Computers on Domain and Install PC running updates from SCCM.

15. SCCM

Here's how workstation support technicians use sccm:

Performed automated software installation via Desktop Management Software, System Center Configuration Manager (SCCM).
Experience deploying an operating system utilizing SCCM in an enterprise environment.

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What skills help Workstation Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What workstation support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young workstation support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

Do you want to know more?

List of workstation support technician skills to add to your resume

The most important skills for a workstation support technician resume and required skills for a workstation support technician to have include:

Network Printers
Workstations
Trouble Tickets
TCP/IP
Software Problems
LAN
Network Connectivity
Application Support

VPN
Desktop Support
OS
Novell
Software Issues
Install PC
SCCM
Windows NT

Windows XP
User Accounts
Computer System
Software Applications
Software Support
Linux

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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