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Become A Workstation Technician

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Working As A Workstation Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Workstation Technician Do At Daifuku Web Holding Company

* Provides support to users for all file access, desktop operating system, and office applications.
* Supports and maintains user account information including rights, security and systems groups.
* Identifies, researches, and resolves technical problems with the above.
* Respond to telephone calls, email and personnel requests for technical problem and application support.
* Documents, tracks, and monitors requests/problems to ensure a timely resolution.
* Installs and configures applications software and related hardware (such as desktops and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
* Research, price, and order IT equipment.
* Perform system/driver/windows updates on user applications and user PCs.
* Produce user knowledge articles/notices.
* Document, track and monitor IT equipment, licenses, and other IT information.
* Participates in special projects as required
* Qualifications
* Minimum of 5 years of directly related experience supporting information systems operations
* Advanced knowledge of Desktop H/W, O/S and application support, user and device management, and file structures.
* Leadership skills including the ability to direct both peers and subordinates during projects
* Strong interpersonal skills.
* High level of written and verbal communications skills, including the ability to formulate information into shared documents
* High level understanding of PC imaging software.
* Good understanding of Anti
* Virus infrastructure and procedures
* High level understanding of the Operating System and the infrastructure that supports including Active Directory – Policies, Groups, and Users
* Overtime may be required on an as needed basis.
* May also be required to be “on call” outside of normal business hours, in order to resolve system failures and/or other issues.
* Office environment, occasional shop and job site environment.
* Prolonged periods of sitting and a lot of time keyboarding and looking at a monitor

What Does A Workstation Technician Do At Mantech

* Resolves a broad range of technical issues in support of customer computer hardware, software, and network.
* Diagnoses, identifies, isolates and analyzes problems throughout the environment.
* Installs and configures software
* Uses MS SCCM to centrally manage desktops systems for software deployments, patch management.
* Runs reports for audits and verification.
* Assists in desktop configuration selection to achieve fit for purpose for end users
* Creates, maintains and deploys standard desktop images
* Performs moves, adds, changes (MAC) of computers, telecom and users
* Sets up and tests a variety of systems and hardware components/peripherals prior to field deployment and provides computer repair and test capability for all company departments.
* Analyzes failed systems according to established standard operating procedures.
* Performs repairs and tests of systems that can be repaired in-house.
* Performs preventive and on-demand maintenance on a variety of systems.
* Is responsible for ensuring customers computer issues are resolved.
* May escalate issues to other service groups.
* Maintains and updates records and ticket tracking databases.
* Creates, updates and maintains documentation and standard operating procedures
* Participates as a member on Internal Project Teams performing a variety of computer related activities, idea sharing and problem resolution.
* Provides support outside of regular duties as needed.
* Alerts management to recurring incidents and patterns of problems

What Does A Workstation Technician Do At Sungard

Responsibilities

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How To Become A Workstation Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Workstation Technician jobs

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Top Skills for A Workstation Technician

DesktopSupportHardwareIssuesLaptopsActiveDirectoryPCRemoteDesktopCustomerServiceWindowsXPComputerSystemsSetupTroubleshootEmailVPNTechnicalSupportUserAccountsDatabaseAssetLan/WanCitrixSymantecGhost

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Top Workstation Technician Skills

  1. Desktop Support
  2. Hardware Issues
  3. Laptops
You can check out examples of real life uses of top skills on resumes here:
  • Provided desktop support and hands on support for remote systems administrator for 16 users on site.
  • Repaired hardware issues from replacing motherboards to installing hard drives.
  • Standardized company workstations on Dell Dimension workstations and Dell Latitude Laptops.
  • Worked with Active Directory to create & edit user accounts such as changing passwords and resetting passwords.
  • Installed, configured and maintain desktop and laptop PCs and peripherals such as printers.

Top Workstation Technician Employers

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Workstation Technician Videos

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