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Become A Workstation Technician

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Working As A Workstation Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $71,000

    Average Salary

What Does A Workstation Technician Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Workstation Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Workstation Technician Career Paths

Workstation Technician
Systems Administrator Network Engineer Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Systems Administrator Consultant Project Manager
Infrastructure Project Manager
11 Yearsyrs
Network Administrator Information Technology Manager Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Network Administrator Information Technology Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Administrator Project Manager Information Technology Director
Director, Technical Operations
10 Yearsyrs
Systems Engineer Project Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Systems Engineer Developer Systems Analyst
Information Systems Manager
6 Yearsyrs
Senior System Administrator Team Leader Senior Project Manager
Information Systems Director
8 Yearsyrs
Senior System Administrator Team Leader Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Senior System Administrator Solutions Architect Technical Manager
Technical Operations Manager
8 Yearsyrs
Consultant Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Consultant Information Technology Project Manager Information Technology Infrastructure Manager
Director Information Technology Infrastructure
13 Yearsyrs
Information Technology Consultant Senior Network Engineer
Infrastructure Manager
10 Yearsyrs
Information Technology Consultant Infrastructure Analyst Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Network Engineer Technical Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Network Engineer Senior Network Engineer Infrastructure Manager
Director Of Infrastructure Operations
13 Yearsyrs
Desktop Support Analyst Information Security Analyst Information Technology Security Manager
Director Of Information Technology Security
12 Yearsyrs
Desktop Support Analyst Information Technology Administrator Network Manager
Data Center Manager
8 Yearsyrs
Desktop Support Analyst Information Technology Administrator Information Technology Operations Manager
Senior Manager Infrastructure
12 Yearsyrs
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Do you work as a Workstation Technician?

Help others decide if this is a good career for them

Average Length of Employment
LAN Administrator 3.4 years
Network Technician 3.2 years
Desktop Engineer 2.5 years
Top Careers Before Workstation Technician
Technician 2.0%
Top Careers After Workstation Technician
Consultant 3.6%

Do you work as a Workstation Technician?

Workstation Technician Demographics

Gender

Male

78.9%

Female

12.8%

Unknown

8.3%
Ethnicity

White

58.3%

Hispanic or Latino

16.9%

Black or African American

11.8%

Asian

9.1%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

36.0%

French

8.0%

Urdu

8.0%

Hindi

8.0%

Portuguese

4.0%

Zulu

4.0%

Chinese

4.0%

Gujarati

4.0%

German

4.0%

Filipino

4.0%

Dari

4.0%

Tagalog

4.0%

Mandarin

4.0%

Italian

4.0%
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Workstation Technician Education

Schools

University of Phoenix

17.8%

Strayer University

8.5%

Western Governors University

5.9%

University of Maryland - University College

5.1%

American InterContinental University

5.1%

San Jose State University

5.1%

Davenport University

5.1%

Arizona State University

4.2%

Community College of the Air Force

4.2%

Regis University

4.2%

Kaplan University

4.2%

Northern Virginia Community College

4.2%

Michigan State University

3.4%

Macomb Community College

3.4%

University of Texas at Arlington

3.4%

Boise State University

3.4%

City College of San Francisco

3.4%

Colorado State University

3.4%

Saint Petersburg College

3.4%

Pennsylvania Institute of Technology

2.5%
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Majors

Computer Science

14.9%

Computer Information Systems

14.8%

Information Technology

13.5%

Business

12.9%

Computer Networking

10.0%

Information Systems

4.6%

Electrical Engineering

4.4%

Management Information Systems

3.3%

Computer Technical Support

2.9%

Electrical Engineering Technology

2.4%

Computer Systems Security

2.4%

Computer Engineering

2.2%

Education

1.8%

Communication

1.8%

General Studies

1.5%

Management

1.5%

Accounting

1.5%

Criminal Justice

1.3%

Psychology

1.3%

Finance

1.3%
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Degrees

Bachelors

38.5%

Other

23.1%

Associate

20.6%

Masters

9.9%

Certificate

4.9%

Diploma

2.6%

Doctorate

0.4%
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Top Skills for A Workstation Technician

  1. Desktop
  2. Computer Hardware
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Assisted in resolving everyday Help desk issues; provided tier one to three support for approved desktop applications and hardware.
  • Replace computer hardware components such as optical drives, hard disk drives, NIC cards, etc.
  • Migrate operating systems from Windows XP to 7 * Installation and configuration of virtual machines * Imaging workstations.
  • Provide excellent customer service while troubleshooting various technology based problems, including web applications, network resources, and desktop support.
  • Performed user account administration within an Active Directory environment (or similar).

How Would You Rate Working As a Workstation Technician?

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Top Workstation Technician Employers

Jobs From Top Workstation Technician Employers

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