World Technology Group Inc jobs - 120 jobs

The Client Experience Manager I is responsible for aligned Application Services clients and their experience throughout the duration of their contract. Manage all operational aspects of aligned clients, inclusive of but not limited to: daily Support case review, project management for upgrades and ancillary solution projects, and client relationship management. Build and maintain strong relationships with clients to understand their needs and expectations. Drive client outcomes while working with cross-functional teams. Develop and implement the roadmap strategy, operations, and communications to improve the overall client experience. Design, communicate, and implement comprehensive, executable project plans, status reports and documentation that meet the needs of cross-functional stakeholders. Monitor progress and performance of Support cases; take action to resolve operational problems and minimize delays. Identify, develop, and gather the resources to resolve complex Support issues and active projects. Establish strong formal and informal networks with cross-functional partners to drive engagement and ensure changes are understood / accepted across the organization. Lead meetings and provide appropriate documentation from agendas and tasks through to lessons learned. Travel to client sites on an as needed basis. Approximately 25% expected travel. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6+ years experience in Project Management, Account Management and/or Support. Demonstrated experience in continuously improving processes to drive measurable outcomes. Extensive knowledge and experience with leading complex projects and process improvement initiatives. Healthcare IT Project Management experience is a plus. License/Certification Required: PMP Certification, NextGen Solution Certifications are a plus. Knowledge, Skills & Abilities: Knowledge of: Application of principles, concepts, practices, integration, scope, and time management standards of project management. Skill in: Leadership and collaboration skills. Effective communication and interpersonal skills. Detail orientated; strong analytical thinker with a willingness to share knowledge and mentor others. Aptitude for assessing information critically, recognizing trends and able to recommend ideas for improvement and process innovation. Strong conflict resolution skills and ability to deliver difficult messages while instilling a sense of partnership and trust with the client. Emotional intelligence. Ability to: Use influence to drive projects and support cases to successful completion. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups will be critical to success for this position. Navigate organizations to get things accomplished; autonomously lead and operate projects and execute independently. Balance competing priorities and multiple projects in a fast-paced environment. Strong ability to gauge business needs and requirements to prioritize work and workflow. Be passionate about contributing to an organization focused on continuously improving client experiences. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Consultant II, Specialty Client Success acts as a subject matter expert (SME) in the company's solutions, providing in-depth consulting services to clients. This role involves leading implementation efforts, optimizing client workflows, and managing client relationships to ensure successful adoption and usage of the company's solutions. Lead consulting engagements at client sites, corporate offices, and remotely. Develop project plans, timelines, and budgets for assigned client projects. Conduct system Discovery, analyze client-specific workflows, and configure solutions to align with best practices. Manage the Statement of Work (SOW) process, ensuring alignment with client expectations. Oversee Go-Live activities, adoption tracking, and end-user training efforts. Identify workflow inefficiencies and provide consultative recommendations to clients. Serve as the main point of contact for client stakeholders throughout the project lifecycle. Document and report QA findings, compliance validations, and implementation results. Collaborate with cross-functional teams to support integration and implementation of solutions. Travel up to 75%. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in business administration, Health Informatics, Computer/Data Science, or related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 3-5 years of experience in healthcare consulting, software implementation, or client success roles. Experience managing healthcare IT projects and leading implementation efforts. Experience with project management methodologies, including Agile or waterfall. License/Certification Required: Ability to obtain and maintain NCP Certification in EHR or EPM and DM. Knowledge, Skills & Abilities: Knowledge of: In-depth knowledge of healthcare practice management, reporting, and interoperability. Familiarity with SQL, SAS, or other data management tools is a plus. Skill in: Strong analytical and problem-solving abilities. Ability to: Ability to manage client relationships, resolve conflicts, and drive successful project completion. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Account Executive is responsible for selling the company's products or services to new business accounts and maintaining relationships with existing accounts. Contact and visit customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products. Serve as a point of escalation for issues or activities that the customer encounters during product utilization and expedites the resolution of customer problems/complaints. Prioritize issues appropriately within the organization and manage to satisfactory resolution. Develop in concert with the client an overall strategic account plan, including organizational structure, key executives and stakeholders, overall organization objectives and requirements, I.T. and consulting needs that can be filled by company. Establish and maintain executive level and key stakeholder relationships with the strategic account. Manage expectations of all stakeholders by effectively communicating through meetings, verbal, written and email. Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Ensure sales, support, and training departments provide post implementation support to strategic account as applicable. Organize and conduct the product, technical presentation and demonstrations as necessary. Quantify with client return on investment metrics and create case studies when possible. Serve as a liaison between strategic client for prospective client reference and/or site visit opportunities. Education Required: Bachelor's Degree in Finance, Accounting, Business Administration, Marketing, or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 4+ years of experience in sales. Knowledge, Skills & Abilities: Knowledge of: Knowledge of sales and customer service best practices. Thorough understanding of company products, services and capabilities, and effectively communicates all offerings to the client. Proficient in Microsoft Office. Skill in: Customer focus, negotiation, communication, interpersonal skills, research, business acumen, presentation, organized with attention to detail. Ability to: Gain acceptance of a product, service, or idea ;prioritize workload, meet deadlines, and multi-task while maintaining attention to detail; establish and maintain effective working relationships through collaboration and respect. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sr. Interoperability & Integration Solutions Advisor will lead integration projects and provide advanced technical expertise to support clients through strategic advisory and technical problem-solving. This client-facing role involves designing and implementing data integration solutions, developing and deploying APIs, and ensuring compliance with healthcare standards. Design & Implementation: Develop and implement data integration solutions, including ETL workflows and interfaces, to facilitate seamless data exchange between healthcare systems. API Development: Create and deploy APIs and custom solutions to enhance system interoperability and meet client-specific requirements. Troubleshooting: Lead troubleshooting and root-cause analysis for complex data integration issues, providing effective resolutions in a timely manner. Compliance: Ensure all solutions adhere to healthcare standards such as HL7, FHIR, and HIPAA, maintaining data security and regulatory compliance. Mentorship: Provide technical guidance and mentorship to entry-level team members, fostering professional growth and knowledge sharing. Client Engagement: Collaborate with clients to understand their requirements, align solutions with business goals, and deliver strategic advisory services. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, Information Technology, Health Informatics, or a related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 3-5 years of experience in data integration, ETL development, or interoperability solutions within healthcare or IT sectors. Hands-on experience with integration platforms such as Mirth, Cloverleaf, or Corepoint. Experience with cloud-based integration solutions and services. (preferred) License/Certification Required: Certifications in relevant integration technologies or methodologies. (preferred) Knowledge, Skills & Abilities: Knowledge of: Proficient in HL7, FHIR, APIs, and data mapping. Familiarity with additional healthcare interoperability standards and protocols is preferred. Skill in: Strong verbal and written communication abilities, with a proven track record in client engagement and relationship management. Excellent analytical and problem-solving skills, capable of addressing complex technical challenges effectively. Ability to: The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sr. Staff Engineer, AI will lead the architecture, delivery, and continuous improvement of agentic AI systems across multiple healthcare domains. This role will own complex initiatives end-to-end-setting technical direction, establishing quality and safety bars, and mentoring engineers-while ensuring solutions are compliant, reliable, and cost-efficient at scale. The Engineer will collaborate with cross-functional teams-including product managers, data engineers, and clinical experts-to develop solutions that are HIPAA/HITECH compliant, clinically relevant, and technically robust. Architect, engineer, and deploy multi-agent ecosystems (MCP/A2A/ACP) with clear boundaries, contracts, and observability-covering planning, tool-use, retrieval, and safety rails. Drive model selection, fine-tuning, evaluation design, red-teaming, and continuous feedback loops; codify standards for RAG, prompt governance, and context management. Use agentic frameworks (e.g., LangChain/LangGraph) to design modular, scalable agent architectures. Scale and harden production deployments with monitoring, drift detection, prompt/version control, A/B/ABn frameworks, cost/perf segmentation, and rollback playbooks. Partner with product/clinical leaders to define multi-quarter roadmaps and success metrics; translate clinical workflows into agent capabilities. Mentor & elevate the team: code reviews, design docs, internal talks, and guiding other engineers. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree (or higher) in Computer Science, Data Science, Artificial Intelligence, or a related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 8-12 years as a Data Scientist/AI Engineer with experience leading complex, cross-team projects to production. Deep expertise with Python and ML frameworks (PyTorch/TensorFlow) and agentic stacks (LangChain/LangGraph) with proven experience implementing RAG at scale and fine-tuning models. Demonstrated experience in safety, reliability, and cost governance for GenAI systems. Knowledge, Skills & Abilities: Knowledge of: Generative AI frameworks and architectures (Transformers, LLMs, diffusion models). Machine learning frameworks (PyTorch, TensorFlow, Scikit-learn). Healthcare data formats, privacy requirements (HIPAA), and integration challenges. Voice recognition and transcription technologies (preferred). Skill in: Programming in Python (preferred) or similar languages. Designing modular, scalable AI agent architectures. Prompt engineering, retrieval-augmented generation (RAG), and model context optimization. Problem-solving and analytical thinking. Ability to: Rapidly prototype and iterate on AI agent designs. Collaborate effectively across technical and clinical teams. Adapt in a fast-paced, mission-driven environment. Communicate technical concepts to non-technical stakeholders. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionBenefits: Bonus based on performance Training & development Telecom Professional Services is currently looking for Level 3 & 4 DC Power installer in the Florida Market, competitive pay. We do in person and remote interviews. We do not currently have any entry level positions available at this time. The positions available are traveling positions, some nationwide. Please note that experience is necessary for Level 3&4 DC Power Installers. Work remote temporarily due to COVID-19.

The Director, Office of the CEO (Strategic Projects) is a high-visibility, two-year rotational role designed for exceptional pre-MBA or post-MBA talent with prior professional experience. The role exists to enable the CEO to operate at maximum effectiveness by advancing enterprise-wide strategic priorities, driving rigorous analysis, and ensuring disciplined execution across the organization. Partnering closely with the CEO and the executive leadership team, this role works behind the scenes to translate strategy into action, align stakeholders, and surface insights that support high-quality decision-making. The position combines strategic thinking, analytical depth, and operational follow-through in a fast-moving, highly confidential environment. At the conclusion of the two-year rotation, high-performing individuals may be considered for placement in a senior role aligned with business needs and individual strengths. Support and execute the CEO's strategic priorities through structured project management, analysis, and cross-functional coordination. Keep the CEO informed of organizational climate, key initiatives, emerging risks, and opportunities impacting enterprise priorities. Serve as a connective tissue between the CEO, executive leadership team, and broader organization to ensure alignment and clarity on company priorities. Lead or coordinate cross-functional initiatives and CEO-directed projects, including developing recommendations and supporting operational execution. Ensure the CEO and senior leaders are well-prepared for meetings by developing agendas, briefing materials, decision frameworks, and follow-up actions. Create and assemble executive- and Board-level materials, including presentations, analyses, and briefing documents. Support planning and content development for executive forums such as leadership meetings, All Hands, and other organizational touchpoints, in partnership with HR and Communications. Coordinate agenda development and materials for Board meetings and ad hoc sponsor or investor requests, as applicable. Identify opportunities to improve enterprise processes, workflows, and operating cadence for greater clarity, efficiency, and accountability. Manage confidential and time-sensitive initiatives requiring sound judgment, discretion, and executive presence. Travel 10-20% Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree. MBA completed, in progress, or planned is strongly preferred. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 3-7 years of professional experience in consulting, strategy, analytics, operations, finance, or similarly rigorous roles. 5 years of experience with strategic consulting experience in a top tier consulting firm; strategic planning and execution skills honed through exposure to sound technology, analytical rigor, and operational focus. Knowledge, Skills & Abilities: Knowledge of: Strong business acumen with exposure to multiple functional areas. Skill in: Exceptional project management skills and ability to manage competing priorities. Excellent written and verbal communication skills, including experience preparing executive- and Board-level materials. Ability to: Demonstrated ability to structure complex problems, synthesize data, and translate insights into actionable recommendations. Proven ability to work collaboratively across departments and influence without authority. Ability to comfortably operate in a remote, high-autonomy environment. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Plan, design, develop, and launch efficient business and operations systems in support of core organizational functions and business processes. Gather and analyze data in support of business cases, proposed projects, and systems requirements. Perform work with a high degree of latitude and handles more complex client accounts and/or configuration issues. Partner with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, identify and resolve systems issues, drive new projects and initiatives, and support existing business dependency. Develop standards, procedures, and design documents related to system architecture. Lead internal teams and IT to gather business requirements needed for system modifications, enhancements, and implementations. Analyze results of user testing to define interface requirements and develop specifications or prototypes. Develop, design, and edit interface templates or interface code, following established software development and methodologies. Serve as the subject matter expert (SME) to identify, create, and facilitate process design changes through the review and analysis of system effectiveness and efficiency; ensure data is reliable and develop strategies for improving and leveraging these systems. Troubleshoot technical issues and lead technical investigations to identify and discover system errors, application modification, and/or functionality related issues. Determine priority of escalated issues effectively and manage conflicting/competing priorities. Perform in-depth tests, utilizing end-user reviews, for modified and new systems and other post-implementation support. Lead and participate in Sprints for development cycle, define deliverables, determine improvement priorities, and provide feedback to ensure on-time delivery of project tasks and milestones. Education Required: Bachelor's degree in Computer Science or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 5+ years' experience in using and implementing enterprise application solutions. 5+ years' experience in enterprise application configuration and development. Salesforce platform experience. Oracle CPQ (Big Machines) or similar type of application. Agile environment. Experience designing and supporting large-scale technically complex solutions. Knowledge, Skills & Abilities: Knowledge of: Salesforce configuration and portals including but not limited to developing custom objects, work-flow business rules, and validation rules; Sarbanes Oxley (SOX) processes and Stock Keeping Unit (SKU) creation and modification processes; relational databases used at enterprise scale; Microsoft Office Suite. Skill in: Effective relationship management, communication, and presentation; dealing effectively with customers, vendors, peers, and senior management; work in a fast-paced environment; staying organized, prioritizing workload, multi-tasking, and meeting deadlines. Ability to: Provide orientation and training to end users; mentor and provide guidance to junior staff; work independently as a self-starter in a fast-paced environment; adapt to growing and changing environment delivering accuracy while managing multiple deliverables within a projected timeline. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This posting is to gather interest for the Network Support Technician I. We are not currently hiring, but will be contacting candidates when we have an opening. GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: * Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. * Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: * ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. * BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. * COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. * Ability to interact with a wide variety of business, operations, and technical staff. * COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. * Demonstrated good verbal and written communication skills. * Ability to explain technical activities to customers. * COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. * CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. * Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. * RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. * RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. * Demonstrated administrative and organizational skills. * Ability to accurately document procedures and technical processes. * Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. * General understanding of Information Technology. * SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. * Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. * Knowledge and operating skills in mainstream operating systems. Network Support Technician I Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: * First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. * Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis * High School diploma or equivalent. * Minimum of six (6) months experience in a customer service or call center environment. * Preferred: * Associate degree in telecommunications, computer science, electronics or relevant field. * Microsoft, ITIL, CompTIA, Cisco certifications. * Telecommunications experience. * Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: * This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: * Work is primarily sedentary, requiring daily routine computer usage. * Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. * Ability to accurately communicate information and ideas to others effectively. * Physical agility and effort sufficient to perform job duties safely and effectively. * Ability to make valid judgments and decisions. * Available to work additional time on weekends, holidays, before or after normal work hours when necessary. * Must work well in a team environment and be able to work with a diverse group of people and customers. * Virtual workers must comply with remote work policies and agreements. * Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

For this role, the new hire will be providing essential support to clients using NG Practice Management. They will be answering medical billing questions related to the software functionality and providing claims clearinghouse support. Additionally, the candidate will be required to work cross-functionally with internal teams to assist in addressing client needs. Software and/or technical support experience is preferred for this position. It is crucial that the candidates have hands-on experience with the NextGen EPM application. Experience in a medical office or familiarity with the medical billing process is highly desirable. Lastly, customer service experience is something we value greatly for this role. Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management. Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system. Develop departmental implementation tools and artifacts; scope and perform custom template and software programming utilizing software development best practices. Implement new software and upgrade the NextGen application suite. Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution. Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally. 25%-50% travel may be required, depending on client requirements and business needs. Flexible hours including weekend work may be required with advance notice. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 3-5 years' experience in relevant discipline such as: implementation and training, consulting, health care/private practice, or healthcare IT providing similar services/products. License/Certification Required: NextGen Certified Professional within 90 days of onboarding. Established NextGen Certified Professional is a plus. Knowledge, Skills & Abilities: Knowledge of: Healthcare IT software implementation and training. Software applications, workflows, system configuration, client training, and troubleshooting resolution best practices. Skill in: Building relationships; interpersonal, written, and visual communication; analytical, problem solving, detail oriented, troubleshooting, project & time management, and presentation skills. Ability to: Drive projects to a successful outcome both in a team environment and independently. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups. Recognize and diffuse stressful situations. Quickly assess client sensitivities, communication style, and organizational culture and adapt project to ensure success. Be passionate about contributing to an organization focused on continuously improving client experiences. Ability to balance competing priorities and multiple projects in a fast-paced environment. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GCI's Estimating & Planning Engineer I will perform research, data gathering, and analysis of technology and business roadmaps for the purposes of producing Class 5 and Class 4 estimates, associated engineering, and schedules associated with Intake, Conceive and Validate stage gates. Produce reports and presentations interpreting results for stakeholders and customers. Following standards using engineering principles, participate with engineering functions as needed for company initiatives requiring interdisciplinary leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Participate in Intake, Conceive and Validate process to establish budgets, schedules, and resource needs. + Participate in developing short and long-range company objectives, plans, and budgets. + Work with cross functional teams to define project requirements and planning necessary to deliver quality products on time. + Support business case development for customers, new product, and network initiatives; aiding with customer facing, capital, and operating expense validation. + Provide support with development of requirements for new initiatives and products that require new Network capabilities. Requirements include system design, standards compliance, availability targets, operating performance metrics, operational support, and staff training. + Support and participate in proposals, RFP/RFI/RFQ, and other similar sales responses; design solutions across multiple disciplines (Cloud, Security, Professional Services, UC, Transport, etc.) with; supporting literature, diagrams, write-ups, presentations, demos, etc. + Document and produce capital and OPEX expense budgets and forward-looking plans consistent with the technology roadmap. + Document capacity usage, traffic plans and engineering risk analyses in support of company plans. + Assist and participate with lifecycle analysis of new and existing systems: document phase-out schedules and plans. + Utilize the standards / specifications developed by the Lifecycle team; coordinates with Lifecycle and Delivery on an ongoing basis to maintain current standards and cost models. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + Must be capable of working independently and within a team. + Ability to develop and cultivate inter-departmental relationships. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. + Excellent written and verbal communication skills required. + COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. + Ability to take direction and complete specified tasks on schedule. + RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. + Demonstrated knowledge and ability in the areas of engineering applied statistics and mathematics. + Ability to produce mathematical models using computer tools. + Understanding of and/or performing and interpreting engineering calculations. + Understanding of communications systems and their applications. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, PowerPoint, Excel) to complete job duties effectively. Level Definition Position Title: Estimating & Planning Engineer I Grade: E05 Additional Job Requirements: This is an entry level position for the degreed engineer. Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff. Under supervision, provides Class 5 and Class 4 estimates, engineering, and schedules associated with Intake, Conceive and Validate stage gates. Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Bachelor of Science Degree in electrical engineering, mathematics, computer science, physics, or related field. * + Minimum of one (1) year of experience in any combination of: data science, radio frequency, switching, packet, or other telecommunications technologies; engineer in training status; or related background. * Preferred: + Master's degree or PhD in Engineering. + Telecommunications experience. + Relevant telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: + This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: + Work is primarily sedentary, requiring daily routine computer usage. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Some travel required to sites that include inside/outside work, noise, inclement weather, vibrations, cramped quarters, and working at heights. + May encounter angry customers, vendors, or employees. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Available to work additional time on weekends, holidays, before or after normal work hours when necessary. + Must work well in a team environment and be able to work with a diverse group of people and customers. + Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

GCI's Supply Chain Specialist I provides key support for multiple functions in Supply Chain, including procurement, inventory control, provisioning, logistics, requisitions, and distribution. Maintain supply chain channels to reduce time and maintain optimal inventory levels. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provisioning & Technical + Create, modify, and add services to accounts based on customer specification and internal direction. + Provision hardware, test, validate, and verify proper working order on a variety of devices including complex routers, cloud-voice equipment, prepaid products, rural broadband products, and more. Ensures that account or order status is accurately recorded in order systems. + Maintain asset management databases and control procedures. + Perform quality control inspections, status classifications and repair of returned inventory. + Maintain set top boxes, modems, wireless devices and Embedded Multimedia Adapters (EMTAs). + Assist in device troubleshooting. + Perform system health checks, burn in, testing, and configuration of all assets. + Monitor, research and correct integration issues between NC and Oracle systems. Logistics, Distribution, Requisitions and Asset Management + Maintain, process, and mail company inventory to new and existing customers. + Coordinate logistics to ensure satisfactory and timely asset replenishment. + Provide management and departments with asset and inventory management statistics. + Process returns and exchanges for warranty repair. + Facilitate statewide asset & inventory management programs. + Perform inventory counts and reconciliations. + Provide financial analysis of inventory, revenues, expenses, and costs of goods sold. + Develop and coordinate business cases. + Develop and maintain rolling forecasts for device ordering needs and capital asset management. + Complete administrative functions to ensure accurate and timely daily, quarterly, and as-needed reports and forms. + Provide management and departments with analytics and documentation regarding asset & inventory management. + Query system reports, making necessary changes to maintain the integrity of the system(s). + Assist in courier duties. + Assist warehouse with shipping and logistics to ensure optimal cost savings. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + Ability to work in a potentially stressful environment where timeframes are significantly shortened. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. + Demonstrated ability to work and communicate well with others in a team environment. + Strong verbal, written, and telephone communication skills. + Ability to explain technical information to a broad customer base. + COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. + RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. + Demonstrated basic understanding and working knowledge of provisioning and support functions. + Familiarity with telecommunications or other technical products. + Ability to multi-task with a high degree of accuracy and a strong degree of problem-solving skills. + Ability to exercise sound decision and critical thinking skills. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Additional Job Requirements: At an entry level within the supply chain field, must have the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Minimum of one (1) year of general work experience. * Preferred: + Associate degree in Logistics, Supply Chain, Business, Computer Science, or related field. + Some demonstrated proficiency in supply chain, logistics, warehouse, or procurement. + Prior experience in a technical customer service environment. + Telecommunications experience. + Other telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: + This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: All assignments: + Work requires daily routine computer usage. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Available to work additional time on weekends, holidays, before or after normal work hours when necessary. + Must work well in a team environment and be able to work with a diverse group of people and customers. Additional requirements if assigned work from home: + Work is primarily sedentary, requiring daily routine computer usage. + Virtual workers must comply with remote work policies and agreements. Additional requirements if assigned work from GCI Warehouse: + Most activities are conducted inside under pleasant climatic conditions in a warehouse environment. + Ability to safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 50-pounds. + Occasional travel to other company facilities may be required. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

The Data Scientist will contribute to the development of AI and Generative AI (GenAI) models and workflows tailored for the healthcare domain. This role will work on building solutions that address real-world challenges. This role offers an exciting opportunity to apply knowledge of GenAI, machine learning, and healthcare-specific requirements while collaborating with a multidisciplinary team of experts. Develop workflows to enhance the efficiency and accuracy of note-taking in healthcare settings. Collaborate with data engineers, product teams, and clinical experts to ensure solutions align with healthcare workflows and standards. Address healthcare-specific challenges such as HIPAA compliance, medical terminology integration, and adherence to standards like ICD, CPT, and HL7/FHIR. Stay updated with the latest advancements in GenAI, NLP, computer vision, and healthcare AI technologies. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree (or higher) in Computer Science, Data Science, Artificial Intelligence, or a related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: Experience working with multiple GenAI models, including open-source. Experience with natural language processing (NLP) and computer vision techniques. Experience in data preprocessing and model deployment. Knowledge, Skills & Abilities: Knowledge of: Strong foundational knowledge of generative AI techniques and frameworks (e.g., Transformers, GPT, diffusion models). Proficiency in machine learning tools and frameworks such as TensorFlow, PyTorch, or Scikit-learn. Familiarity with healthcare data structures, workflows, and challenges (e.g., EMR/EHR integration, ICD/CPT coding, HL7/FHIR). Knowledge of voice recognition and transcription technologies is a plus. Skill in: Strong programming skills in Python or similar languages. Strong problem-solving skills and a growth mindset. Ability to: Eagerness to learn and adapt in a fast-paced, mission-driven environment. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sr. Specialist II, Cloud Platforms & Operations is responsible for leading enterprise-scale cloud infrastructure operations, with an emphasis on system reliability, automation, performance, and security. This senior-level position manages cloud service delivery, monitors and improves infrastructure efficiency, and ensures alignment with DevOps and Site Reliability Engineering (SRE) practices. Acts as a key contributor to the design, implementation, and optimization of cloud-based systems, partnering across IT, DevOps, security, and application delivery teams to enable high availability, scalability, and operational excellence across hybrid and cloud-native environments. Oversee performance, monitoring, emergency response, and capacity planning for enterprise cloud infrastructure across development, staging, and production environments. Drive automation and standardization of infrastructure provisioning, deployment pipelines, and self-healing systems using Infrastructure-as-Code and DevOps tools. Collaborate with operations, security, and DevOps teams to identify and resolve performance issues, enforce best practices, and improve overall operational maturity. Apply SRE principles to maintain service-level objectives (SLOs) and ensure reliability, observability, and fast incident resolution for cloud-hosted platforms. Continuously assess and improve cloud KPIs, SLAs, and performance metrics to ensure transparency, uptime, and alignment with business goals. Manage complex infrastructure tasks and projects, ensuring high security, compliance, and performance standards across public and hybrid cloud ecosystems. Perform post-incident reviews and root cause analyses to implement long-term fixes and continuous improvements to system resilience. Contribute to architectural decisions related to cloud infrastructure, networking, and security for highly available, scalable, and secure services. Provide technical guidance, mentorship, and leadership to junior cloud engineers and cross-functional stakeholders. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6-7 years of hands-on experience in cloud infrastructure engineering, operations, or architecture roles. Deep experience deploying and managing services in public cloud environments such as AWS, Azure, or GCP. Strong background in high-availability system operations in complex, 24x7x365 enterprise environments. Proven experience with Windows Server administration, Linux systems, and hybrid infrastructure environments. Demonstrated experience with infrastructure automation, performance optimization, and security compliance in the cloud. License/Certification Required: AWS Certified Solutions Architect - Professional or AWS DevOps Engineer - Professional (or equivalent certification from Azure or GCP). CCNP or CCIE certification preferred, or equivalent experience in network design and security. Knowledge, Skills & Abilities: Knowledge of: Knowledge of cloud computing platforms (AWS, Azure, GCP), enterprise networking and security architectures, and cloud-native infrastructure components such as IAM, VPC, load balancers, and auto-scaling. Proficiency with Infrastructure-as-Code tools (Terraform, CloudFormation, Puppet), scripting languages (Python, PowerShell, Bash), and cloud monitoring/logging platforms (CloudWatch, Datadog, ELK, Prometheus/Grafana). Understanding of DevOps and SRE practices, CI/CD pipelines, and agile operations methodologies. Skill in: Skilled in leading complex technical initiatives, collaborating across diverse technical teams, and communicating with both technical and executive audiences. Strong organizational skills. Ability to: Ability to troubleshoot infrastructure issues quickly and design resilient, secure, and scalable cloud solutions. Demonstrated ability to work independently and manage multiple projects in a fast-paced, evolving environment. Ability to prioritize , meet deadlines, and maintain attention to detail. Committed to continuous learning and improvement, with a proactive and adaptable mindset. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Machine Learning Operations (MLOps) Engineer will support our AI/ML initiatives by streamlining the deployment, monitoring, and scaling of machine learning models in production environments. The incumbent will have a solid understanding of machine learning workflows, DevOps principles, and cloud technologies, with a focus on optimizing machine learning pipelines and ensuring reliable and efficient operations. Model Deployment and Integration: Implement and maintain CI/CD pipelines for deploying machine learning models to production environments. Ensure seamless integration of machine learning models into existing software systems. Infrastructure and Automation: Design and manage scalable infrastructure for training, testing, and serving machine learning models. Automate data preprocessing, model training, and deployment workflows. Monitoring and Optimization: Monitor the performance of deployed models and systems, identifying and resolving issues proactively. Optimize model inference latency, scalability, and resource utilization. Collaboration: Work closely with data scientists, software engineers, and product teams to understand requirements and deliver operational solutions. Collaborate with DevOps and cloud engineering teams to ensure infrastructure reliability and security. Data and Model Management: Maintain version control for datasets, models, and code. Implement best practices for data and model governance, ensuring compliance with organizational and regulatory requirements. Continuous Improvement: Stay updated with the latest trends in MLOps tools, frameworks, and practices. Recommend and implement improvements to the MLOps processes and infrastructure. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, Data Science, Engineering, or a related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 2-3 years of hands-on experience in MLOps, DevOps, or related roles. Experience with MLOps tools and platforms like MLflow, Kubeflow, or SageMaker. Experience with feature stores and model versioning systems. Experience in building CI/CD pipelines using tools like Jenkins, GitLab CI, or similar. Knowledge, Skills & Abilities: Knowledge of: Proficiency in Python and familiarity wStrong understanding of containerization and orchestration tools (e.g., Docker, Kubernetes). Strong understanding of containerization and orchestration tools (e.g., Docker, Kubernetes). Familiarity with distributed computing frameworks (e.g., Apache Spark). Knowledge of cloud platforms such as AWS, Azure, or Google Cloud. Solid understanding of model monitoring, logging, and debugging tools. Familiarity with database technologies and data pipelines (SQL, NoSQL, ETL/ELT processes). Skill in: Strong problem-solving skills and a detail-oriented mindset. Excellent communication and collaboration abilities. Ability to: The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The AI Solutions Architect will develop and implement our healthcare platform's applications, data pipelines, and AI/ML components through hands-on software engineering and system integration. Develop, test, and deploy backend, frontend, AI/ML and data components. Analyze system requirements and design software solutions for data pipelines and AI/ML integrations. Write, debug, and maintain code for AI model orchestration and intelligent workflow designs. Implement and document API strategies and integration patterns. Troubleshoot software issues, optimize application performance, and ensure security and compliance in all solutions. Collaborate with DevOps and engineering teams to deploy and maintain cloud-based infrastructure and services. Perform software documentation, code reviews, and testing activities. Assist with evaluating tools, frameworks, and cloud services to improve development efficiency. Perform other technical duties that support the overall objectives of the position. Perform other duties that support the overall objective of the position. Education Required: Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 7+ years in software engineering, with 3+ performing systems analysis, software design, or development roles. Broad experience in multiple technology stacks (Python, Node.js, .NET, modern frontend frameworks). Experience with AI model integration and orchestration patterns. Knowledge, Skills & Abilities: Knowledge of: Strong understanding of cloud architecture (AWS, Azure, or GCP). Healthcare interoperability knowledge (FHIR, HL7) is a plus. Knowledge of agent-based architecture patterns, LangChain, LangGraph, or similar orchestration frameworks is highly valued. Skill in: Writing, testing, and debugging software code. Troubleshooting and resolving technical issues. Communication, leadership, stakeholder management. Analytical & problem solving skills. Collaboration skills. Ability to: Demonstrated ability to build consensus and lead among many stakeholders. Ability to manage complex, competing priorities and deliver results under tight deadlines. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GCI's Account Manager will develop and maintain long-term relationships with key decision makers within strategic accounts. Understand business applications and the needs of customers. Employ technology applications and services to achieve revenue, margin growth, and customer retention in an assigned territory of prospective and/or current customers within a market and/or product grouping. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Focus Areas (see addendum for additional details): To be used at beginning for posting process + GCI Commercial - Sales Force + USAC + Regulated Accounts + Outside field sales calls and account reviews with current and prospective customers. Negotiate and maintain contracts for services within a geographic territory. Identify appropriate products and services to meet customer needs, developing customer proposals, closing, and ensuring sales are properly executed. + Preparation of prospective customers to include developing and implementing a personal sales plan to meet or exceed department goals. + Business development/relationship with key customers. Develop an intimate familiarity with customer's core business and their market growth opportunities. Maintain detailed knowledge of industry trends and issues of importance to assigned customers and industry segments. Continually develop and maintain relevant product knowledge. + Operation activities, trouble shooting, and attend department meetings. Report results of sales and retention efforts to management. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. + Goal oriented, persuasive, motivated self-starter, professional in habits and appearance, capable of successfully performing job duties with minimal supervision. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + Ability to interact on a strategic level with peers, senior management, interdisciplinary teams, current, new and/or upset customers, vendors, and employees. + Ability to build rapport and collaborate with others within the company and externally. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. + Strong verbal, written communication, and excellent active listening skills. + Demonstrated ability in developing and producing complex written and verbal customer proposals. + COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. + Proactively assesses, clarifies, and validates customer needs on an ongoing basis. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. + RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. + Demonstrated ability to meet or exceed established targets, measurable performance goals, and sales quotas on a consistent basis. + Knowledge of and successful utilization of documented sales processes. + Strong record keeping and organization skills. + Exceptional adaptability and problem-solving skills. + Resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. + Maintains a general knowledge of all relative products and services offered by GCI. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Bachelor's degree in Marketing, Business, Economics or similar emphasis. * + Minimum of four (4) years of progressively responsible sales experience, to include a minimum of three (3) years of experience developing proposals and three (3) years of experience in a customer service sales related industry consistently meeting or exceeding sales quota. * Preferred: + Telecommunication Sales experience. + Relevant telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: + This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: + Must be able to travel and meet with customers at their locations throughout assigned territory. + Work is primarily sedentary, requiring daily routine computer usage and heavy telephone usage/virtual interaction (i.e., Teams) with customers, vendors, and other employees. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Must be willing and able to work a flexible schedule, including additional time on weekends, holidays, before or after normal work hours to meet goals and deadlines. + Must work well in a team environment and be able to work with a diverse group of people and customers. + Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Required Training for Job Role: Antenna Training: No Lifeline Training: No 911 Training: No FAR Training: No FCC396: No E-Rate & RHC Training: No Consumer/ Yes Business SOC: 132099 WC: 8901 ADDENDUMS: Focus Area: GCI Commercial - Sales Force Additional Job Requirements: Work with established GCI customers to keep and grow business by helping solve issues suite of products and custom solutions. Work with solutions engineers to design solutions to meet unique customer requirements. Act as a point of contact for a set of named accounts. Act as a client advocate with a focus on making GCI the best source. Build long-lasting, mutually beneficial relationships with contacts, always striving to find the products which best fit the individual needs of the client. Aid internal departments by collecting information, such as customer requirements for new product development, participating in events on behalf of GCI, and identifying industry trends. Additional Competencies: + Demonstrated ability to build relationships with clients based on trust and respect. + Ability to collaborate with internal departments to facilitate operational excellence. + Ability to keep accurate records pertaining to inventory and account notes in CRM Salesforce. + Ability to maintain updated knowledge of company products and services, identify industry trends, and stay up to date with customer verticals. + Must be technically competent and sales inclined. + Must be proactive and passionate about providing customer solutions and satisfying clients. + Ability and desire to work in a fast-paced challenging environment. + Understanding of industry behaviors and industry trends. + Extensive, accurate product knowledge. Additional Minimum Qualifications: Required: + Minimum of three (3) years' experience in B2B related industry consistently meeting or exceeding goals. Focus Area: USAC (Universal Service Administration Company) Additional Minimum Qualifications: Required: + Experience in telecommunications, IT Solutions, or media sales including experience with telecommunications or media related products including voice, wireless, cable, advertising and/or data. + Experience selling to state and local government entities. + Experience with and understanding of USAC funding rules and regulations. + Experience with developing and producing a variety of complex written and verbal customer proposals, responding to bids, and creating account strategies. Preferred: + Experience in the Government sector. Additional Physical Requirements and Working Conditions: + Position requires travel at least one week out of each month, including travel within Alaska and to and from the Lower 48 states. Focus Area: Regulated Accounts Additional Minimum Qualifications: Required: + Experience in telecommunications sales of products including voice, wireless, cable, and/or data. + Experience selling into regulated government accounts at the state, local, and federal level. + Experience with and understanding of USAC funding rules and regulations. + Experience with developing and producing a variety of written and verbal customer proposals, responding to bids and creating account strategies. Preferred: + Experience in the Government sector. Additional Physical Requirements and Working Conditions: + Position requires regular travel within Alaska and to and from the Lower 48 states.

The Director, Governance, Risk & Compliance leads a team of analysts to build and maintain an effective GRC program at NextGen Healthcare. The ideal candidate will collaborate closely with the rest of the Information Security department, along with Product, R&D, and Engineering teams to define and partner on appropriate security controls across NextGen products and systems, including NextGen SaaS offerings and platforms. This team will also have responsibility for NextGen Healthcare's Security Governance and various regular Certification cycles and partnering with Legal on Information Security related contracts and requirements. Establish IT audit procedures relevant to HITRUST/HIPAA, ISO 27001, SOC 2, and other data protection or privacy-related regulations Provide governance and security oversight around the company's adoption and use of AI, LLMs, and other generative-AI capabilities Evaluate and test the design and operating effectiveness of technical and administrative security controls Maintain and manage the Third-Party Risk Management program and integration with Vendor and Customer related Security obligations, requirements, and contractual agreements Work closely with the CISO to develop and implement strategies for governance and compliance related to corporate-wide security initiatives Design and implement data protection policies, process and procedures to align with HIPAA and Information Security policies, especially for cloud-hosted data environments and customer data handling throughout the development lifecycle Implement and manage an Identity Governance Program to ensure appropriate authorization to key resources, including the development of a Role Based Access Control and Role Review process. Develop training programs and FAQs related to data protection, privacy and secure data handling procedures Provide oversight and guidance for periodic security assessments to ensure compliance with information security policies and established security controls Develop metrics and compliance dashboards to measure progress for security initiatives and communicate team accomplishments and the effectiveness of audited security controls and processes Maintain and mature the Risk Register, Policy Exception Tracking, and Security Dashboard processes, standards, and components Ensure applications, networks, systems, cloud services, people, and process are assessed, monitored and audited in accordance with security controls related to SOC 2, ISO 27001, HITRUST/HIPAA and the corporate Information Security Policy Work closely with cross-functional teams to ensure security controls have been designed effectively and are working as intended Identify control deficiencies and weaknesses and recommending remediation plans for improvements Create, manage and hold staff accountable for corrective action plans (CAPs) Implement a process for continuous improvement of IT controls Work with internal and external resources to conduct and manage an assessment program for compliance requirements, including auditing and monitor privileged access to critical information systems; authentication and authorization processes; change control processes and IT operations processes Work closely with the Engineering teams to automate monitoring and auditing to reduce manual effort required for compliance activities Develop communication plans for executive-level reporting Lead the team in the development and evolution of security roadmaps, embodiment of strategic plans, understanding controls and process gaps, providing architectural vision, and enabling the larger information security team. Hire, grow and retain team members to expand the team and its capabilities within the organization. Perform assessments of security tools, vendors, and solutions to support information security roadmap initiatives Act as an advocate for mentoring and technical career growth in the information security organization Act as a liaison with other internal NextGen teams or driving new capabilities, product investments, and research to fill coverage gaps. Provide assistance and guidance to Sales and Support teams across various customer engagements. Regularly provide key performance and risk indicator metrics for management visibility into the status, health, and maturity of the Information Security Program at NextGen. Education Required: Bachelor's degree in Computer Science, Programming, Engineering, or similar field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 4+ years of experience in Information Security with an emphasis on IT audit, IT risk management and/or IT compliance. Prior experience with managing a GRC team. Extensive background in information security services and operations and the people, process, and technology components. Significant experience in fulfilling business needs through the development of solutions through well-organized processes. Experience in client-facing discussions with new and existing customers to discuss security controls and implementations. Significant Service Management and or vendor management experience. License/Certification Required: Appropriate certifications a plus. Knowledge, Skills & Abilities: Knowledge of: Knowledge of technical security control environments and compliance frameworks including CSA CCM, ISO 270001 and SOC 2, HITRUST/HIPAA and GDPR. Skill in: Excellent analytical, technical and internal audit skills. Excellent organizational and documentation skills. Strong project management skills highly desired. Ability to: Proven ability to manage priorities & deadlines and to work independently in a highly dynamic and diverse environment with multiple concurrent projects happening simultaneously. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GCI's Network Engineer I will apply engineering principles tomultiple sub-groups within the Technology Solutions internal departments ; r esponsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support. + Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security. + Able to Identify opportunities for continuous improvement of the current network and/or systems facilities. + Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling up dates , and collaborating with architects on optimization . + Maintain s professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. + Provides detailed reports on network operational status, and milestones related to project completion. + Capable of remote site support for off-site personnel and customers. + Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors' junior engineers and technicians. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. Lead by example on all fronts. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors. + COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally. + RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology. + MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams. Level Definition Position Title: Network Engineer I Grade: E05 Additional Job Requirements: This is an entry level position within the Network Engineer discipline. Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff. Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs. Essential Duties for this position: 20% Configures equipment and infrastructure related to a specific technical discipline in support of network operations and projects. 20% Supports and manages escalations. 15% Provides remote support for off-site personnel and customers. 15% Uses network monitoring tools, troubleshooting network and/or system outages and scheduling updates. 10% Develops and updates documentation and support materials. 10% Provides detailed reports on network operational status, and milestones related to project completion. 10% Coordinates with project management and engineering teams on a regular basis and assists with the design and implementation of new solutions and continual improvement of the current network and/or systems facilities. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Bachelor's degree in Computer Technologies, Electrical Engineering , or relevant field. * + Minimum of one (1) year experience in the field or related background. * Preferred: + Experience within the telecommunications industry. + Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: + Work is primarily sedentary, requiring daily routine computer usage. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Available to work additional time on weekends, holidays, before or after normal work hours when necessary. + Must work well in a team environment and be able to work with a diverse group of people and customers. + Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Training for Job Role: Antenna Training: No Lifeline Training: No 911 Training: Yes FAR Training: No FCC396: No E-Rate & RHC Training: No SOC: 173029 WC: 8901 Note: Hiring manager is responsible for communicating to your recruiter what Pillar and what Technology Addendum is required for posting. PILLAR ADDENDUMS: CTO Operations Addendum: Additional Engineer Job Duties & Disciplines + Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center)/ NOC. + Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. + Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. + Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. + Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. + Experience, ongoing training and focus on the included technology addendums. + Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center). + Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. + Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. + Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. + Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. + Experience, ongoing training and focus on the included technology addendums. CTO PMO & Construction Management : Additional Engineer Job Duties & Disciplines + Provide technical leadership and escalation support for various delivery and engineering groups as well as technical training and mentorship to team members. + Define, design, and implement network and/or system facilities utilizing standard engineering concepts of availability, efficiency, scalability, and security. CTO Planning & Engineering : Additional Engineer Job Duties & Disciplines Provides technical expertise and strategic insight in the planning, development, and implementation of engineering solutions. This role bridges the gap between technology planning, project execution, and system optimization, ensuring that the organization's infrastructure aligns with its long-term goals and innovation strategies. Collaborates with cross-functional teams, including software developers, systems engineers, and product managers, to design, evaluate, and implement complex technological solutions. Focuses on the technical and strategic planning of engineering initiatives, helping define and deliver projects that enhance the company's technology infrastructure, improve operational efficiency, and drive business growth. + System Design & Analysis + Quality Assurance & Testing + Security Engineering + Network & Infrastructure Engineering + Performance & Capacity Planning + Automation & Scripting + DevOps & Continuous Improvement + Training & Development CTO TECHNOLOGY ADDENDUMS: CTO - Network Engineer: This role is part of CTO focused on technology related to Network Engineering. Protocols & Standards: MPLS QoS 802.11 ax/ac/n TCP/ UDP HSRP/ VRRP TCP/ IP LACP VPRN/ VPN- BGP eBGP/ iBGP RIP OSPF RSVP/ LDP ISIS Mulitcast LACP VPLS EIGRP MC-LAG Hardware and Software: Nokia Juniper Cisco Extreme Networks Wireshark Reverbed Palo Alto Preferred Certifications: CNNA JNCIA JNCDA JNCIE CCNP PCNSA JNCIP PCNSE CCIE NSR I/ II NSRA JNCIS CTO- Transport Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering. Protocols & Standards: TDM/ FDM TCP/ UDP DAA OSPF 802.11 ax/ac/n QoS DPoE BGP IS-IS Ethernet CWDM/ DWDM T-Carrier MPLS SONET T-Carrier Hardware and Software: Nokia MetaAssist Actellis Fujitsu Cisco WLC Ciena Turin/ TransNav Calix/ CMS Ribbon Preferred Certifications: Nokia NRS CCNP PCNSA NSRAJNCDA SCTE JNCIP PCNSE JNCIS CMTS CCIE NSR I/ II CCNA JNCIA JNCIE CTO- Access Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering. Protocols & Standards: xDSL TCP/ UDP DOCSIS HFC 802.11 ax/ac/n QoS OSPF DPoE BGP IS-IS Ethernet CMTS PON MPLS Hardware and Software: Vecima Arris GPON/ xPON CommScope Preferred Certifications: Nokia NRS CCNP PCNSA SCTE JNCIP PCNSE CMTS CCIE NSR I/ II CCNA JNCIS NSRAJNCDA JNCIA JNCIE Arris DOCSIS CTO - Systems Engineer: This role is part of CTO focused on technology related to systems engineering. Protocols & Standards: SMTP NTP DHCP NFS DNS SNMP (prefer v3) SMB Hardware and Software: Understanding of Data Center Server Hardware Understanding of Data Center Power Systems Familiar with Data Center Racks / Hardware Soft Ware Development Network Management (NMS) Network monitoring (Grafana, Statseeker, Cacti, ZenOSS, etcetera) NetApp Cisco, UCS, Adtran, AudioCodes Power BI Python/ JAVA/ Perl/ bash shell scripting BIND Linux/ Unix (Solaris, Centos, RedHat, Ubuntu) Kibana vSphere, vCloud, vCenter Windows Server VMWare, Xen, KVM, QEMU Preferred Certifications: Red Hat Cert System Admin VMware Cert Professional Advance VMware Cert Professional CompTIA Linux + CTO - VoIP Engineer: This role is part of CTO focused on technology related to VoIP engineering. Protocols & Standards: SIP HTTPS MGCP H.3.23 ACL WAV EIGRP SCCP VLAN SNMP OSPF XML RTP QoS SMTP ISDN Static Routing Hardware and Software: Business Edition 6k & 7k UCS Cisco Emergency Responder Cisco Unified Comms Serviceability Cisco Unified Contact Center Express Cisco Unified Comms Admin Cisco Expressway C Cisco Unified Comms OS Admin Cisco IM & Presence Cisco Real Time Monitoring Tool Cisco Finesse Cisco Expressway E Cisco CUBE Cisco Unity Connection Akkadian Provisioning Mgr CCX Editor BOC UNIMAX Pro CUBAC AudioCodes SBC Adtran SBC Preferred Certifications: CCIE Collaboration Cisco CCNA AudioCodes Cert Assoc CCNP AudioCodes Cert Professional CTO - Satellite Engineer: This role is part of CTO focused on technology related to Satellite engineering. Protocols & Standards: TCP QoS T1 RF UDP DHCP TDMA Hardware and Software: iDirect Comtech iSite iQ200 iMonitor Wireshark iBuilder Preferred Certifications: CCNA CCNP CCIE CTO - Core Voice Engineer: This role is part of CTO focused on technology related to Core Voice engineering. Protocols & Standards: SIP TCP SDP UDP RTCP MGCP SS7 T1 H.248 OC12 Codes (AMR, G.711) Hardware and Software: MetaSwitch Redcom 5ESS Wireshark Preferred Certifications: CTO - Wireless Cellular Engineer: This role is part of the CTO Technical Resolution Team responsible for escalation support focused on technology related to Cellular. Protocols & Standards: Diameter GTP UDP SCTP SCCP RRC GRE VoLTE MGCP 3GPP TCP VoWIFI RANAP S1-AP Hardware and Software: BTS GGSN HSS SGSN AAA Linux/ Unix ePDG PCEF StarSolutions PCRF MSC Wireshark Nortel eNB IMS NodeB MME SGW RNC SPR PGWNetscout (nG1, nBA, nSA, Truecall) Preferred Certifications: CTO - IP Engineer: This role is part of CTO focused on engineering design and implementation services necessary to support the company's IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services . Protocols & Standards: BGP ISIS OSPF EIGRP Transport Technologies: Ethernet SONET TDM Fiber Microwave Satellite Wi-Fi Cellular Layer-2 Ethernet Technologies: VLANs STP LACP MC-LAG Preferred Certifications: Cisco CCNA Nokia NRS I Brocade BCNE Juniper JNCIA Professional Engineer (PE) CTO - Alarming & Automation Engineer: This role is part of CTO focused on the alert and alarming systems like Assure1, and automation process improvement. Protocols & Standards: Network monitoring tools like Assure1 Python RunDeck SNMP ICMP DNS DHCP Hardware and Software: Understanding of alarm monitoring systems like Assure1 Familiar with Data Center Hardware Software Development Network Management (NMS) Network Monitoring (Assure1, Orion, Statseeker) Python Scripting Preferred Certifications: PCEP - Certified Entry-Level Python Programmer PCAP - Certified Associate in Python Programming Oracle Certification VMware Certified Professional