Customer Service Engineer
Field technician job at Worldwide TechServices
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required
Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Appliance Service Technician - $60K-$90K 1st year potential!
Austin, TX jobs
First year potential $60k - $90k based on performance Pay: Commission plus bonuses Schedule: M - F, able to share on-call and after-hours (Sat.*) responsibilities with our team on occasion. Hours: start to finish job, so depends on last job completed PLEASE NOTE THAT WE DO A 7-YEAR MOTOR VEHICLE REPORT (MVR) REVIEW.
Appliance Repair experience required - at least 4 year minimum.
At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now!
How You'll Make an Impact:
As ABC's Appliance Repair Specialist (for both residential and commercial accounts), you will perform high-quality part repairs and replacements for various appliances with professionalism and excellent customer service.
Requirements
What You'll Bring:
Appliance Repair field experience required - at least 4 year minimum.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application
Must know and understand all applicable federal, state, and local codes and practically apply them to each job.
Ability to drive a vehicle with standard or automatic gear.
Demonstrate the required level of mental aptitude and physical ability to do this job.
Completed specialized courses in residential and commercial appliance practices and having a solid working knowledge of codes and safety measures.
Excellent communication & customer service skills.
High proficiency with emailing, instant messaging, and the use of various electronic devices and applications for effective communication/information sharing.
Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
Dependable and self-motivated with a desire to work year-round.
Must maintain an active Driver's License and be insurable
Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures
What We Offer:
Comprehensive benefits package including health, dental, vision, and life insurance.
401(k) with company matching.
Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
Additional compensation opportunities through our Lead Now Program.
Company clubs, outings, and paid training and development opportunities.
Tuition reimbursement and educational scholarships for employees and family members.
Volunteer Engagement Program with approved Volunteer Time Off (VTO).
Wellness program including a subsidized gym membership and a company vehicle with gas card.
What You'll Do:
Carry out general appliance repair skills such as troubleshooting various appliances- including circuit boards, switches, heating elements, pumps, compressors, motors, etc.
Work with inspectors, suppliers, and co-workers to ensure correct project work while abiding by all codes.
Accurately diagnose the cause of appliance repair issues, recommend options for repair, price repairs under company policy, complete repairs after authorization are received, collect and timely deliver payment from customer to office, complete and submit all required paperwork in a timely and accurate manner.
Communicate effectively with supervisors, dispatchers, CSRs, and customers to ensure complete alignment at all times during the service repair or replacement process.
Work with and train any helpers who may be assigned to work with you.
Attend required department meetings and company or vendor training as required, and maintain necessary licenses or certifications and complete required continuing education.
Exhibit professional conduct at all times, whether at the job site or driving company vehicles.
Be available to serve periodic on-call rotation assignments (per schedule approved by the service manager) necessary to ensure 24/7/365 coverage.
Join Our Team Today:
At ABC Home & Commercial Services, we're excited to welcome you to our Team and support your growth as we work together to keep our community comfortable and thriving. What are you waiting for - in 2 weeks you could be behind the wheel of our very spiffy white vans - you know the one with the Anteater on it.
ABC is an Equal Opportunity Employer.
Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.
Appliance Service Technician
Texas jobs
First year potential $60k - $90k based on performance Pay: Commission plus bonuses Schedule: M - F, able to share on-call and after-hours (Sat.*) responsibilities with our team on occasion. Hours: start to finish job, so depends on last job completed PLEASE NOTE THAT WE DO A 7-YEAR MOTOR VEHICLE REPORT (MVR) REVIEW.
Appliance Repair experience required - at least 4 year minimum.
At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now!
How You'll Make an Impact:
As ABC's Appliance Repair Specialist (for both residential and commercial accounts), you will perform high-quality part repairs and replacements for various appliances with professionalism and excellent customer service.
Requirements
What You'll Bring:
Appliance Repair field experience required - at least 4 year minimum.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application
Must know and understand all applicable federal, state, and local codes and practically apply them to each job.
Ability to drive a vehicle with standard or automatic gear.
Demonstrate the required level of mental aptitude and physical ability to do this job.
Completed specialized courses in residential and commercial appliance practices and having a solid working knowledge of codes and safety measures.
Excellent communication & customer service skills.
High proficiency with emailing, instant messaging, and the use of various electronic devices and applications for effective communication/information sharing.
Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
Dependable and self-motivated with a desire to work year-round.
Must maintain an active Driver's License and be insurable
Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures
What We Offer:
Comprehensive benefits package including health, dental, vision, and life insurance.
401(k) with company matching.
Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
Additional compensation opportunities through our Lead Now Program.
Company clubs, outings, and paid training and development opportunities.
Tuition reimbursement and educational scholarships for employees and family members.
Volunteer Engagement Program with approved Volunteer Time Off (VTO).
Wellness program including a subsidized gym membership and a company vehicle with gas card.
What You'll Do:
Carry out general appliance repair skills such as troubleshooting various appliances- including circuit boards, switches, heating elements, pumps, compressors, motors, etc.
Work with inspectors, suppliers, and co-workers to ensure correct project work while abiding by all codes.
Accurately diagnose the cause of appliance repair issues, recommend options for repair, price repairs under company policy, complete repairs after authorization are received, collect and timely deliver payment from customer to office, complete and submit all required paperwork in a timely and accurate manner.
Communicate effectively with supervisors, dispatchers, CSRs, and customers to ensure complete alignment at all times during the service repair or replacement process.
Work with and train any helpers who may be assigned to work with you.
Attend required department meetings and company or vendor training as required, and maintain necessary licenses or certifications and complete required continuing education.
Exhibit professional conduct at all times, whether at the job site or driving company vehicles.
Be available to serve periodic on-call rotation assignments (per schedule approved by the service manager) necessary to ensure 24/7/365 coverage.
Join Our Team Today:
At ABC Home & Commercial Services, we're excited to welcome you to our Team and support your growth as we work together to keep our community comfortable and thriving. What are you waiting for - in 2 weeks you could be behind the wheel of our very spiffy white vans - you know the one with the Anteater on it.
ABC is an Equal Opportunity Employer.
Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.
Water Softener Service Technician
Saint Hedwig, TX jobs
First year potential $40k - $60k based on performance Schedule: M - F (occasional afterhours*) // Hours: start to finish job, so depends on last job completed PLEASE NOTE THAT WE DO A 7-YEAR MOTOR VEHICLE REPORT (MVR) REVIEW. Water Softener experience required - at least 1 year minimum.
At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now!
How You'll Make an Impact:
As ABC's Water Softener Service Technician (WQ), you will sell, install, repair, and/or maintain water treatment and filtration systems with professionalism and excellent customer service.
Requirements
What You'll Bring:
Water Softener experience required - at least 1 year minimum.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
Class I, II, or III Water Treatment license, or the ability to obtain one.
Excellent communication & customer service skills.
High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
Dependable and self-motivated with desire to work year-round.
Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
What We Offer:
Comprehensive benefits package including health, dental, vision, and life insurance.
401(k) with company matching.
Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
Additional compensation opportunities through our Lead Now Program.
Company clubs, outings, and paid training and development opportunities.
Tuition reimbursement and educational scholarships for employees and family members.
Volunteer Engagement Program with approved Volunteer Time Off (VTO).
Wellness program including a gym membership and a company vehicle with gas card.
What You'll Do:
Must know and understand all applicable federal, state, and local codes and be able to apply them in a practical manner on each job.
Accurately diagnose the cause of water quality issues; recommend options for repair, installation or replacement of systems to customers; and complete all authorized service repairs.
Quote each job by using a flat rate price book in accordance with company policy, collect and deliver payment from customer to the office and complete and submit all required paperwork in a timely and accurate manner.
Work with inspectors, suppliers and co-workers to ensure correct project work, while abiding by all codes.
Carry out general skills such as: soldering; pipe-threading/gluing/using pro-press tools and fittings; diagnosing mechanical issues with water treatment equipment and repairing; water leak detection and repair; performing basic water quality tests; changing out drinking water filters.
Communicate effectively with supervisors, dispatchers, CSRs and customers to ensure complete alignment at all times during the service repair or replacement process.
Work with and train any helpers which may be assigned to work with you.
Maintain necessary licenses or certifications and complete required continuing education.
Maintain a professional attitude at all times with customers, fellow employees and supervisors.
Schedule: M - F (occasional afterhours*) // Hours: start to finish job, so depends on last job completed
Join Our Team Today:
At ABC Home & Commercial Services, we're excited to welcome you to our Team and support your growth as we work together to keep our community comfortable and thriving. What are you waiting for - in 2 weeks you could be behind the wheel of our very spiffy white vans - you know the one with the Anteater on it.
ABC is an Equal Opportunity Employer.
Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.
Water Softener Service Technician
Spring, TX jobs
First year potential $40k - $60k based on performance Schedule: M - F (occasional afterhours*) // Hours: start to finish job, so depends on last job completed PLEASE NOTE THAT WE DO A 7-YEAR MOTOR VEHICLE REPORT (MVR) REVIEW. Water Softener experience required - at least 1 year minimum.
At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now!
How You'll Make an Impact:
As ABC's Water Softener Service Technician (WQ), you will sell, install, repair, and/or maintain water treatment and filtration systems with professionalism and excellent customer service.
Requirements
What You'll Bring:
Water Softener experience required - at least 1 year minimum.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
Class I, II, or III Water Treatment license, or the ability to obtain one.
Excellent communication & customer service skills.
High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
Dependable and self-motivated with desire to work year-round.
Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
What We Offer:
Comprehensive benefits package including health, dental, vision, and life insurance.
401(k) with company matching.
Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
Additional compensation opportunities through our Lead Now Program.
Company clubs, outings, and paid training and development opportunities.
Tuition reimbursement and educational scholarships for employees and family members.
Volunteer Engagement Program with approved Volunteer Time Off (VTO).
Wellness program including a gym membership and a company vehicle with gas card.
What You'll Do:
Must know and understand all applicable federal, state, and local codes and be able to apply them in a practical manner on each job.
Accurately diagnose the cause of water quality issues; recommend options for repair, installation or replacement of systems to customers; and complete all authorized service repairs.
Quote each job by using a flat rate price book in accordance with company policy, collect and deliver payment from customer to the office and complete and submit all required paperwork in a timely and accurate manner.
Work with inspectors, suppliers and co-workers to ensure correct project work, while abiding by all codes.
Carry out general skills such as: soldering; pipe-threading/gluing/using pro-press tools and fittings; diagnosing mechanical issues with water treatment equipment and repairing; water leak detection and repair; performing basic water quality tests; changing out drinking water filters.
Communicate effectively with supervisors, dispatchers, CSRs and customers to ensure complete alignment at all times during the service repair or replacement process.
Work with and train any helpers which may be assigned to work with you.
Maintain necessary licenses or certifications and complete required continuing education.
Maintain a professional attitude at all times with customers, fellow employees and supervisors.
Schedule: M - F (occasional afterhours*) // Hours: start to finish job, so depends on last job completed
Join Our Team Today:
At ABC Home & Commercial Services, we're excited to welcome you to our Team and support your growth as we work together to keep our community comfortable and thriving. What are you waiting for - in 2 weeks you could be behind the wheel of our very spiffy white vans - you know the one with the Anteater on it.
ABC is an Equal Opportunity Employer.
Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.
Personal Computer Technician
Painted Post, NY jobs
Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service.
The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.
The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Required Skills:
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (OneDrive, Box, Office365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remediating Symantec Endpoint Protection
Dameware remote connection/utilization
Altiris Deployment server utilization
Asset management skills
Internet Explorer and various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Conference Room equipment
Printer/driver troubleshooting & installation
ServiceNow utilization
Cisco WebEx service support
Box user administration
Deployment/configuration of standard IP telephony
Hardware ordering/deployment
Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Must be able to lift equipment up to 40 pounds, as required.
Required:
** 1+ year Hardware Experience (beyond imaging/deployment)
** 1+ year Customer Service / In-Person Support Experience
Technical Focus
Customer Engagement
Desired:
CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.
The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Education:
Associates Degree (preferred), HS Diploma or GED Minimum Required.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Field Service Technician
Boise, ID jobs
If you have a background in electronics, electro-mechanical systems, PLCs, pneumatics, or field service, there's an outstanding opportunity in Boise, ID with a global leader in medical technology (Fortune 200).
They're actively seeking Military Veteran Technicians for a Field Service Technician role-supporting state-of-the-art automation equipment that directly impacts patient care.
Why Veterans Excel Here
You already bring the discipline, troubleshooting mindset, and customer-first attitude they value.
You'll work with new, advanced medical automation systems-not outdated tech.
This company is consistently recognized as a top employer for Veteran hires.
Role Highlights
Monday-Friday day shift (rare weekend emergencies)
Install, maintain, and service advanced medical automation equipment
Diagnose and troubleshoot electronic, mechanical, and electrical systems
Manage a company vehicle, tools, tech, and service documentation
Local/regional travel with occasional overnights
Compensation & Perks
Base: $75K-$77K
First-year total: $92K-$98K (OT + company car)
Comprehensive benefits supporting your health, family, finances, and lifestyle
Ideal Fit
U.S. Military Veteran with strong electronic or electro-mechanical maintenance experience
Solid understanding of mechatronics, PLCs, pneumatics
Strong customer service, communication, and professionalism
Valid driver's license + 3 years driving history
Ability to travel ~50% as needed
If you're a Veteran ready to bring your technical skills into a mission-driven industry that values your experience, this could be the perfect next step.
Telecommunications Technician
Thornton, CO jobs
We are looking for a Telecommunications Technician for our client in Thornton, CO. This is a long-term contract opportunity. This is a 100% onsite role.
NO 3rd PARTIES, NO SPONSORSHIP, NO EXCEPTIONS. Candidates MUST be authorized to work in the United States without sponsorship.
The Telecommunications Technician will provide support for the Mitel VoIP Telephone System as part of the Infrastructure Operations team. This role is hands-on and field-oriented, providing installation, configuration, maintenance, monitoring, and repair of voice systems and related components across multiple sites.
The ideal candidate will have general experience with enterprise VoIP systems preferably Mitel. They will have working knowledge of cabling and network infrastructure. The candidate will also be experienced working in MDF/IDF environments and at field sites, installing, configuring, troubleshooting / testing, and replacing devices. The candidate will also have good documentation and communication habits.
Primary responsibilities include:
• Supporting and troubleshooting Mitel VoIP endpoints and services
• Basic telephone station troubleshooting
• Voicemail system support
• Analog line support
• Working in MDF/IDF spaces to install/replace voice-related equipment
• Supporting related UPS and VolP infrastructure components
• Coordinating with Network/Infrastructure staff as needed
Desktop Support Technician
New York, NY jobs
Hello Job Seekers,
Hope you are doing well.
I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity.
Job Title: Desktop Support Technician
Location - Manhattan NY 10065
Shift- Mon-Fri, 9 AM to 5 PM
Rate Range - $22 to $25 Per hour
6 Months (Contract) with possible extension
Responsibility:
At least 1 yr exp in a computer support is required & tech support exp.
Must have strong customer service skills, good communication.
Ability to earn quickly and new technologies.
Able to work in a team environment as well as being self-motivated.
Minimum of 1-2 years of tech support exp required. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deployments, application installs, wire management ,inventory control, Techstop.
Bachelors in Computer Science is must.
Thanks & Regards,
Mohit Saini
Team Lead, EST
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Field Service Hydraulic Technician
Waukesha, WI jobs
Our client is on the search for a 1st shift shop or field service technician for an industrial machinery manufacturing and industrial repair facility that troubleshoots, repairs and rebuilds hydraulic systems, pneumatic assemblies, cylinders, and pumps.
In-house shop mechanic 1st shift- $22-$30/hour d.o.e (training available)
Field Service Repair Tech-$32-$50/hour is possible.
*Offers a bonus at 6 months and 1 year totaling $5,000 bonus*
Company has in-house mechanics and machinists to work as a team in repairing and refurbish work.
Great opportunity-(contract-to-direct) permanent position, good pay, insurance vacation, uniforms, 401k and bonuses.
Qualifications
Strong written and verbal communication skills
Ability to travel
Ability to lift up to 75 pounds
Valid Drivers License
Desktop Support Technician
Boston, MA jobs
first PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required.
Some of the day-to-day responsibilities of this role include:
Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
Manage support calls for printer break/fix services
Support and distribute company-owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on-call rotation for emergency support phone queue
Assist in supporting the company's security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
THE CANDIDATE
BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
Minimum five (5) years of experience in a desktop support and end-user support role
Windows 10/11 Pro support
Desktop and hardware configurations, including Thunderbolt docking solutions
Apple iOS device support
LAN-based imaging
Support Technician
Lenexa, KS jobs
Support Technician
Compensation: $26 - $30/hour, depending on experience
Inceed has partnered with a great company to help find a skilled Support Technician to join their team!
Join a dynamic team where you'll handle day-to-day support needs and maintain core systems. This role is perfect for someone who thrives on driving improvements and ensuring users can work seamlessly. Dive into a hands-on position that offers the chance to troubleshoot, resolve, and enhance user experiences.
Key Responsibilities & Duties:
Provide Tier 1-2 support for desktops and laptops
Troubleshoot Microsoft Windows, Microsoft 365, and Teams issues
Manage user accounts and group policies in Azure AD
Support software deployments and updates
Monitor system performance and escalate problems
Assist with network connectivity and printer issues
Document processes and resolutions
Contribute to support workflow improvements
Required Qualifications & Experience:
4-6 years of IT support experience
Proficiency with Microsoft products
Understanding of networking and infrastructure basics
Experience with ticketing systems and IT workflows
Strong communication skills
Nice to Have Skills & Experience:
Exposure to architecture or engineering software
Experience supporting CAD workstations
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the Support Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Desktop Support Technician
Baltimore, MD jobs
Title : Desktop Support technician
This is complete night shift role
Responsibilities :-
· Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
· Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of End User Computing operations
Technical Requirements
· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following Windows Operating systems
· Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.
· Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· iPhone and Android mobile device support
· Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Desktop Support Technician
Chattanooga, TN jobs
Role: Deskside Services
Relevant Experience : 3 Years minimum
Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,
Video Conference Rooms Devices (Audio & Video)
Tools : Windows OS, MS Office, O365, Mac OS (preferred)
Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
Others : Excellent Communication - soft skills (read, write & speak)
Skillset
Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
Travel to the Near By Site in case of a need (Mileage will be taken care).
Work from Office on Daily (No WFH)
Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
Ability to move/lift/carry up 50 lbs of weight
Safely move equipment point to point using wheeled carts and vehicles
IMACD & Asset Inventory experience
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
Ability to use remote desktop connectivity applications
Working knowledge of imaging utilities such as Ghost, SCCM, etc
Delivery and setup of PC equipment to end-users.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
Demonstrated proficiency in Microsoft OS and Microsoft application.
Demonstrated proficiency for installation of desktop software and troubleshoot
Working knowledge of Microsoft Active Directory and GPO
Strong customer service skills
Strong troubleshooting skills
Significant, demonstrated experience with Microsoft Windows operating systems
Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
Servers: 2012, 2008 r2, 2008, 2003, 2000
Functionally capable with Apple OS X
Advanced troubleshooting skills with hard drive encryption software
Advanced level skills in the Microsoft Office Suite:
Word, Excel, PowerPoint, Outlook configuration issues with Exchange
Strong client-side remote access troubleshooting skills
Demonstrate strong skills supporting printers in an enterprise environment
Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
Strong software installation and support skills
Disciplined, systematic problem solving skills required
The Technician need to have experience in IMACD tasks listed below
(IMACD = Install Move Add Change Dispose )
Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment
Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites;
Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and
Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance.
Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation;
Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis;
Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization
Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately;
Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users;
conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s);
Coordinate any physical space requirements as determined during the Site survey review;
Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC;
Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC.
Confirm that the installation and/or de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures;
Schedule and dispatch appropriate technicians, including Third Party Vendors to the IMAC location;
Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT
Cancel Network Transport Services that are no longer required after completing the IMACD
Desktop Support Technician
Washington, DC jobs
Unbox, image, box and provision PC devices to all client staff
Schedule appointments with client staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
Ensure Service Level Agreement is maintained on a daily basis
Scan all received equipment, imaging computers with a client standard image, delivery and setup of PC request
Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the Client
Confirm accuracy of all asset management related systems including physical inventories
Follow established and tested process and procedures provided by the Client Team Lead
Validate Provisioning through defined quality assurance procedures
Ensure work environment is maintained (clean, organized, and safe)
Provide weekly statistics to client Team Lead on a regular basis, or on demand
Troubleshoot PC Operating System and Hardware issues as needed
Educational Qualifications and Experience:
Education: Bachelor's degree preferred
Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position
Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support
Experience with the World Bank standard operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook
Certification Requirements: None specified.
Required Skills/Abilities:
Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management
Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills
Advanced knowledge of office technology hardware (PC's, printers, etc.)
Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette
Excellent verbal and written communications skills
Excellent administrative skills: organized, efficient, detail oriented, and versatile
Excellent customer service approach to dealing with people at all levels
Accountability towards team objectives
Ability to assemble and configure typical equipment configurations for PCs or laptops
Ability to function well in a team-based environment, and to contribute to common goals
Ability to perform all responsibilities of all analysts and maintain productivity at all times
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Pooja Rani
Email: ******************************
Internal Id: 25-50568
Telecommunications Technician
Thornton, CO jobs
Telecommunications Technician
Compensation: $21 - $28 /hour, depending on experience
Inceed has partnered with a great company to help find a skilled Telecommunications Technician to join their team!
Join a dynamic team as a Telecommunications Technician, where you'll support the District's Mitel VoIP Telephone System. This hands-on role offers the chance to work in the field, engaging with various District sites. If you're passionate about voice systems and eager to contribute to a meaningful project, this is your opportunity to shine!
Key Responsibilities & Duties:
Support and troubleshoot Mitel VoIP endpoints
Perform basic telephone station troubleshooting
Provide voicemail system support
Support analog lines and related infrastructure
Install and replace voice-related equipment
Coordinate with Network/Infrastructure staff
Maintain and repair voice systems
Document and communicate with IT team
Required Qualifications & Experience:
Experience with enterprise VoIP systems
Knowledge of cabling and network infrastructure
Experience in MDF/IDF environments
Ability to install, configure, troubleshoot devices
Strong communication skills
Nice to Have Skills & Experience:
Experience with Mitel VoIP systems
Field site work experience
Good documentation habits
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the Telecommunications Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDDEN
Field Services Engineer
Waukesha, WI jobs
Field Service Engineer
Waukesha, WI (onsite and 50% travel)
Direct Hire
You will be providing service to optimize the production from our machines at their facilities. Because of that, our service engineers are in high demand and provide a consistent factory presence on site. A Field Service Engineer is primarily responsible for performing maintenance and repairs on our equipment as well as supporting project start-up installations at client locations across the US and Canada. We provide an in-house repair service for our customers as well as an innovation space for customers to learn from our experienced technologists, and test & train with their formulas & ingredients on our equipment. And of course, we stock a lot of spare parts for our customers in the USA and in Canada.
Responsibilities
Maintenance and Repair: Performing routine maintenance and diagnosing problems. Repairing or replacing defective parts to ensure functionality.
Troubleshooting: Quickly identifying the source of problems and implementing effective solutions for mechanical, electrical, pneumatic, and electronic control systems.
Installation and Setup: Installing and configuring equipment and systems according to specifications.
Customer Support: Providing training and support to the customer's own in-house technicians on how to use the equipment effectively and perform routine maintenance.
Documentation: Keeping detailed records of services performed, parts used, and hours worked.
Compliance and Safety: Ensuring all work complies with company policies and safety standards.
Other duties As required.
Travel Requirements:
Willingness to travel to client sites 50% minimum. Travel is primarily by automobile, however some air travel both domestically and international may be required.
Skills and Abilities (Required)
The ideal candidate should be a highly driven and self-disciplined person who can work independently and occasionally manage tight deadlines effectively. Must be able to work in an industrial production shop floor environment and be willing to work overtime hours when required.
Education:
Certificate or degree in a technical field such as electronics, engineering, or similar technology via Trade school, Technical School, College, or Military Technical School.
Experience:
1+ years in a technical field working with hand tools and basic electrical test equipment.
Technical Skills:
Extensive knowledge of machinery ideally in the food/beverage/packaging industry and demonstrated proficiency in electrical and mechanical skills. Ability to read diagrams, schematic drawings, engineering specifications and manuals to determine work procedures.
Communication Skills:
Strong ability to communicate effectively with customers and team members.
Problem-Solving Skills:
Excellent analytical and problem-solving abilities.
Physical Requirements:
Capability to perform physical tasks, which may include lifting heavy equipment (occasionally over 50 lbs.).
Driver's License:
Required current valid driver's license and clean history.
Experience (Preferred):
Previous experience working on food manufacturing equipment.
A working knowledge of Servo drives, variable frequency drives (VFDs), or PLCs is a plus.
Compensation and Rewards:
Competitive wages and profit-sharing plan
15 days PTO in the first year
Double pay in case of Sunday work
Health care package (medical, dental, vision, disability)
Open and honest family-like work atmosphere
“Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.”
Field Service Technician
Grand Rapids, MI jobs
Field Service Technician - Starting at $30/hr!
is a direct hire opportunity!
Integrity Trade Services is hiring a Field Service Technician for our manufacturing client to start immediately starting at $30/hr! Receive comprehensive benefits through our client upon hire!
Responsibilities:
The Field Service Technician is responsible for maintaining and repairing Progressive Surface Machines at various customer sites which involves 90% travel. The role requires strong technical expertise, excellent problem-solving skills, and the ability to work independently while providing exceptional customer service.
Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a company machine at a customer's site.
Perform machine calibration services at customer's site to assure compliance with original engineering specification.
Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
Offer technical support and guidance to customers via phone, email or onsite visit.
Travel to customer sites as needed for maintenance, and troubleshooting.
Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at our facility or at the customer's site.
Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.
Location: Grand Rapids, MI
This position will require overnight stays. Primary travel Monday - Friday, home most weekends. 90% Travel both driving and air travel (domestic and international)
Schedule/Shift Details: Monday-Friday
Qualifications:
High school diploma or equivalent; technical certification or associate degree in electronics preferred, but not required.
Proven experience as a Field Service Technician or in a similar technical support role preferred, but not required.
Strong technical and mechanical troubleshooting skills.
Proficiency in using diagnostic tools and software.
Excellent communication and customer service skills.
Ability to work independently and manage time effectively.
CNC/PLC/ Industrial robot knowledge and proficiency preferred, but not required
Willingness to travel
Valid driver's license and a clean driving record.
Ability to obtain and hold a US passport.
Benefits:
Medical
Dental
Vision
PTO
401k
Desktop Support Technician
Slater, IA jobs
Essential Job Functions:
• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
• Assist with infrastructure projects and assignments.
• Participate in basic monitoring and routine troubleshooting of infrastructure systems.
• Collaborate with team members to address infrastructure challenges and daily operational tasks.
• Support the creation and maintenance of infrastructure documentation.
• Develop and improve technical skills through on-the-job experience.
• Show eagerness to learn and gain expertise in infrastructure services.
• Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus
Thanks & Regards,
Mittapalli Lalith Kumar
Senior Technical Recruiter
***************************
Customer Service Engineer
Field technician job at Worldwide TechServices
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required
Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended