Salesforce Administrator jobs at Wounded Warrior Project - 150 jobs

Senior Salesforce Developer
Wounded Warrior Project 4.2
Salesforce administrator job at Wounded Warrior Project
Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as: * A flexible hybrid work schedule (three days in the office, two days' work from home) * Full medical, dental, and vision coverage for both teammates AND family members * Competitive pay and performance incentives * A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you're ready to get started, we're ready for you. The Wounded Warrior Project (WWP) Senior Salesforce Developer designs, develops, and implements scalable Salesforce solutions, including custom applications, integrations, and Communities/Portal functionality. Serving as a senior technical resource, this role partners with business stakeholders to translate requirements into solutions, ensures data integrity and quality, and promotes best practices across development, deployment, and system enhancements. The Senior Salesforce Developer also manages multiple projects, evaluates new Salesforce technologies, and fosters collaboration and technical excellence across the team. DUTIES & RESPONSIBILITIES * Serve as a senior technical resource for Salesforce, including data migrations, data quality, system integrations, third-party applications, AppExchange products, and custom code. * Design and develop scalable solutions in Visualforce, Apex, Lightning Web Components, Cascading Style Sheets (CSS), HTML, Java, and other technologies to support business requirements and drive key organizational decisions. * Act as a subject matter expert, promoting best practices for integration, application development, deployment, unit/system testing, and iterative refinement across multiple projects. * Seek out and implement ways to maximize Salesforce capabilities to improve processes, productivity, and automation, supporting organizational growth at scale. * Adhere to a robust change management and release process for developing and implementing new applications, enhancements, and updates to existing applications/code. * Design and implement scalable Salesforce solutions, including Communities and portal functionality, aligned with business and user needs. * Provide operational support of Salesforce, proactively identifying root causes and providing long-term solutions while resolving escalated issues and tickets. * Ensure data integrity, quality, and consistency across Salesforce and integrated systems, including proactive identification and resolution of data issues. * Participate in multiple concurrent Salesforce projects, balancing priorities, deadlines, and business needs. * Contribute to a culture of technical excellence by collaborating, sharing knowledge, and promoting continuous improvement within the team. * Evaluate, recommend, and implement new Salesforce technologies, AppExchange solutions, and integrations to enhance platform capability and performance. * Ensure all code and configurations are documented, compliant with organizational standards, and aligned with Salesforce development best practices. * Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. * Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES * Extensive developer experience with Salesforce CRM (Sales and Service Cloud) and web portal technologies, with expertise in Force.com development best practices. * Proven ability to integrate data from multiple sources into Salesforce using tools such as Data Loader, and to present consolidated information in a single user interface. * Skilled in designing and building scalable Salesforce solutions, including Salesforce Communities/Portal. * Proficient in developing and configuring Salesforce features, including custom objects, workflows, approval processes, page layouts, security settings, and validation rules. * Strong technical foundation with advanced skills in Apex, Lightning Web Components, Visualforce, and programming languages (Java, .NET, HTML, CSS), as well as expertise in relational databases, SQL, and system analysis/design methods. * Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and build relationships across organizational levels. * Skilled in data manipulation, data quality management, and cleaning. * Strong documentation abilities and effective knowledge-sharing skills. * Demonstrated ability to implement technology-enabled business solutions in collaboration with cross-functional teams. * Strong problem-solving and troubleshooting skills with the ability to recommend and implement effective solutions. * Demonstrated ability to manage multiple projects of varying complexity, adapt to shifting priorities, and meet deadlines. * Self-motivated, detail-oriented, and effective in a project-based environment. * Unequivocal commitment to the highest standards of personal and business ethics and conduct. * Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements * Seven years of experience designing, developing, and implementing Salesforce solutions, including Sales and Service Cloud, Communities/Portals, and custom applications. * Five years of experience with Apex, Lightning Web Components, Visualforce, and other web technologies (HTML, CSS, Java, .NET). * Five years of experience in Salesforce integrations, data migrations, and data quality management using tools such as Data Loader or similar ETL solutions. * Three years of experience working with software and hardware vendors. Preferences * Experience developing or implementing single sign-on (SSO) solutions. * Experience designing and building dashboards and reports for business intelligence or operational needs. * Experience within the nonprofit industry. * Knowledge of React and/or React Native programming libraries. EDUCATION Requirements * Bachelor's degree in computer science, information systems, software engineering, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences * Master's degree in computer science, information systems, software engineering, or related field. CERTIFICATIONS & LICENSURE Requirements * Salesforce Certified Platform Developer II Certification. Preferences * None. WORK ENVIRONMENT/PHYSICAL DEMANDS * General office environment; temperature controlled. * Sitting for extended periods. * Up to 10% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave. For Colorado Applicants: The estimated hiring range for this position is between $103,448 - $129,360 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Houston, TX and Minnesota Applicants: The estimated hiring range for this position is between $108,416 - $135,520 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Chicago, IL, Los Angeles, San Diego and/or Sacramento, CA, and Washington State Applicants: The estimated hiring range for this position is between $113,344 - $141,680 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Washington, D.C. Applicants: The estimated hiring range for this position is between $118,272 - $147,840 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For New York Applicants: The estimated hiring range for this position is between $123,200 - $154,000 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. * ca-pd #LI-HYBRID Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."
$123.2k-154k yearly Auto-Apply 60d+ ago

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Salesforce Administrator/Developer
Mothers Against Drunk Driving 4.3
Irving, TX jobs
Job Description The Salesforce Administrator/ Developer will support and enhance MADD's Salesforce platform, which connects fundraising, engagement, and operational systems. The role combines administration, configuration, and light development to maintain data integrity, streamline workflows, and automate processes. You'll work closely with IT Strategy, Web Engineering, and Marketing teams in an Agile environment to deliver scalable, automated solutions that reduce manual work and prevent support backlogs. This position is best suited for someone who enjoys collaborative problem-solving and has experience working in or supporting a nonprofit environment. A customer-focused mindset, clear communication, and friendly, service-oriented demeanor are essential. This is a remote position with a salary of $85,000 RESPONSIBILITIES: Administer Salesforce environments (user setup, profiles, permission sets, and data access). Configure and maintain standard and custom objects, fields, record types, and page layouts. Build and optimize automation using Flows, validation rules, and approval processes. Develop Apex classes, triggers, and Lightning Web Components (LWC) when configuration isn't enough. Manage integrations with core platforms such as Marketing Cloud, Workato, and FormAssembly, along with additional connected platforms (e.g., GoFundMe Pro, Firebase, MuleSoft, RealZips). Support data quality and deduplication efforts using DataGroomr, Apsona, and related tools. Create reports and dashboards for leadership, fundraising, and program teams. Collaborate with product owners to define user stories, acceptance criteria, and sprint priorities. Participate in Agile ceremonies (standups, sprint planning, retrospectives) and provide clear updates. Design automation-first solutions that minimize manual work and reduce long-term maintenance. Provide user support and training with a professional, approachable demeanor. Coordinate sandbox management, deployments, and release processes. Performs other duties as assigned. QUALIFICATIONS: 3+ years of Salesforce administration experience (preferably in a nonprofit or fundraising context). Salesforce Administrator certification required; Platform App Builder or Developer certifications preferred. Strong understanding of Salesforce automation (Flows, Process Builder, validation rules). Experience with Apex, SOQL, and Lightning components preferred. Familiarity with connected tools such as Marketing Cloud, Workato, and FormAssembly. Proficient with data tools such as Data Loader, Apsona, and DataGroomr. Demonstrated ability to design maintainable, automated solutions that scale without additional support. Experience working within nonprofit organizations or supporting nonprofit technology initiatives preferred. Working knowledge of Agile principles, sprint planning, and story-based development. Strong customer service orientation, approachable demeanor, and clear communication skills. Excellent problem-solving, analytical, and collaboration skills. Commitment to the mission and values of the organization. Ability to manage multiple projects and deadlines and complete tasks on time. Independent judgment and the ability to work with little supervision. Strong analytical and problem-solving skills. Ability to maintain workplace confidentiality and take ownership/accountability for own actions. Flexibility to work a non-standard schedule to meet deadlines as necessary. BENEFITS Eligible within first 30-45 days Health, Dental, Vision Retirement 403(b) + employer matching 4 weeks accrued vacation 12 Paid Holidays per calendar year Up to 3 Floating Holidays per calendar year Paid Sick Time Modified Tuition Reimbursement Maternity/Paternity Leave Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer FSA, HRA Employee Assistance Program How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button
$85k yearly 29d ago
Salesforce Developer
Care It Services 4.3
Houston, TX jobs
Title : Salesforce Developer Location : Hybrid (Houston, TX - Atlanta, GA - Jersey city, NJ - Bay area CA - Tampa, FL.) Duration : Full Time (18+ months). Exp Req. : 7+ / 10+ yrs. ( Mid-Level & Senior level positions) Roles & Responsibilities :Required Qualifications: 7+ & 10+ years of Salesforce.com development experience. Bachelor's degree in computer science, Information Science, or equivalent. Understanding of Salesforce sharing and security (roles, profiles, permissions, organization wide defaults, sharing rules). Proven experience in Salesforce development, including Apex, Visualforce, Lightning Components, LWC and Salesforce APIs. Experience implementing Salesforce configuration changes including (but not limited to): Flows, fields, page layouts, record types, custom settings, dashboards, and reports. Hands-on experience with customization (Apex Triggers, Classes & Visual Force) and configuration (Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, and Dashboards). Experience in developing integrating solutions using MS Tools, Salesforce.com APIs, and 3rd party APIs. Proficiency in working with MS SQL databases. Health Cloud implementation & development experience is preferred but not mandatory Good to Have Skills : Experience with Centralized Logging (Splunk, Elk) Service discovery and registration tools (Consul, Zookeeper) Experience with container deployments (Docker, RKT etc.) Experience with scheduling tools (Kubernetes, Mesos etc.) If you are a motivated and skilled Salesforce Developer with a passion, we invite you to apply at sudheer(@)careits (.) com for this exciting opportunity. Flexible work from home options available. Who We Are CARE ITS is a certified Woman-owned and operated minority company (certified as WMBE). At CARE ITS, we are the World Class IT Professionals, helping clients achieve their goals. Care ITS was established in 2010. Since then we have successfully executed several projects with our expert team of professionals with more than 20 years of experience each. We are globally operated with our Head Quarters in Plainsboro, NJ, with focused specialization in Salesforce, Guidewire and AWS. We provide expert solutions to our customers in various business domains.
$96k-125k yearly est. Auto-Apply 60d+ ago
Salesforce Administrator
Frontstream Holdings 3.9
Reston, VA jobs
THE ROLE As Sales and Marketing Operations Specialist, you'll play a vital role at FrontStream. We are looking for a proactive individual that can help us continually improve and enhance our sales and marketing performance and tech stack. The Sales and Marketing Operations specialist is responsible for moving marketing qualified leads through our sales funnel, tracking conversion rates, analyzing relevant data, and managing our tech stack. We are looking for someone with a deep understanding of sales and marketing processes, marketing and sales automation and our business objectives find areas for improvement. The Sales and Marketing Operations Specialist should be comfortable working in our CRM environment (SalesForce.com), quote-to-cash (SalesForce CPQ), Cloud-based integration - iPaaS (Celigo) and eSignature (DocuSign). The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. WHAT YOU'LL DO Assist sales and marketing teams with prospect outreach. Monitor and track funnel activity supported by reporting on MQL creation, conversion ratings, and sales velocity. Manage CRM data to ensure best practices and process improvement. Administration of Salesforce, DocuSign, Celigo Manage Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Identify and gather requirements, translating into best practice scalable solutions with a focus on exceptional user experience. Identify unused or underutilized platform features. Create a platform roadmap and define priorities, liaising with stakeholders. Own the communication of any platform changes to end users and stakeholders. New user and ongoing user training. Technical documentation.
$79k-110k yearly est. 60d+ ago
Production - 4 -Print System Administrator
Mayo Clinic 4.8
Rochester, MN jobs
The Production IV position works as part of a production unit within Mayo's Division of Media Support Services. This position provides ongoing monitoring of processes and technologies and recommend improvements in support of this goal; providing technical solutions that allow for the efficient and quality production/processing of published materials. Incumbent serves as a consultant to colleagues needing technical guidance. Develops, tests, and applies troubleshooting techniques. Identifies and analyzes process inefficiencies and works with colleagues to implement solutions. Creates and validates Standard Operating Procedures (SOPs). Actively seeks out opportunities to introduce new technologies and techniques for new processes and solutions. This position is on-site work; individual must live within driving distance to the Rochester Mayo Clinic campus. **Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. An Associate's degree in graphic/web design, IT, graphic communications, or publishing related field and five years experience in a production/media related field is required. In lieu of a degree, seven years experience in a production/publishing related field will be accepted. Incumbent must demonstrate excellent technical production skills and efficiency (prepress, web, forms design, output, binding/finishing), as appropriate and a thorough knowledge of the equipment and publishing software within their designated area. Must be highly proficient in both Mac and PC platforms and navigating the inter/intranet and local area networks. Incumbent must be highly motivated and use common sense and technical savvy to solve problems. Must possess strong analytical and documentation skills. Must pay close attention to detail and follow through. Must be able to manage multiple production tasks simultaneously in a deadline driven environment filled with ambiguity and competing priorities. Strong human-relation skills, including the ability to mentor colleagues is required. Must convey technical information in a clear and concise manner. Previous experience preferred in administering / configuring Management Information systems such as Avanti Slingshot or Print IQ, Web to Print platforms like PageDNA, and workflow automation including FreeFlow Core.
$102k-165k yearly est. Auto-Apply 41d ago
LMS Administrator
Easter Seals Southern California 4.1
Irvine, CA jobs
Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year-from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans' services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we're empowering people with disabilities, families and communities to be full and equal participants in society. Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal Starting hiring range: $69k - $87k / yr. OVERVIEW OF POSITION: The LMS Administrator manages the implementation, maintenance, and optimization of the organization's Learning Management System (LMS). This role ensures the effective delivery of training, compliance with regulatory standards, and alignment with the organization's Easterseals Southern California (ESSC)'s mission. The ideal candidate is analytical, tech-savvy, and passionate about enabling employee growth and compliance through Workday. ESSENTIAL FUNCTIONS: Lead and support LMS implementation projects, including data migration, system integration, and rollout, in partnership with HR, IT, and external vendors. Serve as the subject matter expert for LMS functionality, configuration, and best practices. Manage and maintain training content, course catalogs, learning paths, and user records, ensuring accessibility for associates. Configure system features, workflows, notifications, and approval processes to support regulatory compliance (e.g., HIPAA, OSHA, Joint Commission) and grant requirements. Oversee SCORM, xAPI, and AICC compliance for all learning content, including mandatory training modules. Provide technical support and troubleshooting for LMS users and instructors, including remote and field-based staff. Develop and deliver end-user training and documentation for system features and updates, ensuring accessibility for all learners. Create and maintain custom reports, dashboards, and analytics to track learning activity, compliance, and impact on organizational goals. Monitor system performance, conduct regular audits, and ensure data integrity and security, with special attention to protected health information (PHI) and sensitive data. Manage external content catalogs and third-party course integrations, including continuing education and credentialing providers. Stay current with LMS trends, regulatory requirements, and emerging technologies in healthcare and nonprofit sectors to recommend system enhancements. Collaborate with stakeholders to assess learning needs, support grant-funded initiatives, and optimize LMS utilization for mission-driven outcomes. Support diversity, equity, and inclusion (DEI) initiatives through accessible and culturally competent learning solutions. Oversees functional management of learning; turning available functionality on/off. Configuring how functionality is deployed to end users, helps in integrating the existing content, configures, and generates reports, including registrations, completions, evaluations, % utilization, and other learning data trends. Investigates and scans courses for lesson plans and exams. Scrutinize for SCORM compliance and AICC features. Provides support to LMS users and service line instructors in the investigation, analysis, and resolution of technical issues. Creates custom course and user fields. Sets up and maintains user records and organizational structure management. Defines and assigns system and course roles. Trains system users on functionalities and new features. Advises the business on LMS best practices and optimizations. Manages ongoing system improvements and configuration of new features; sets up and manages the course catalog and learning objects, configures learning paths by position and other criteria, configures rules, approval workflows, and notifications associated to each system feature and manages external content catalog and 3rd party courses. Tests new courses prior to go-lives to ensure they meet data governance and process standards. Establishes audit process for learning campaigns, curriculums, and ensure a well-entrenched reporting structure is set up, incorporating dashboards and other reporting tools. Perform other duties as assigned. EDUCATION: Associates or Bachelor's degree in Information Technology, Computer Sciences, Data Science, or an equivalent combination of education and work experience. EXPERIENCE: 1-3 years of experience working in Relias LMS, preferred. 2-4 years of experience administering Workday LMS is, required. Experience with LMS data migration, system implementation, integration, and rollout of Workday LMS system is required. Experience with data architecture between different systems and platforms. KNOWLEDGE, SKILLS, ABILITIES: Demonstrated LMS administration experience, including end-user training and day-to-day support, including uploading courses, testing, creating learning assignments, setting up notifications, and configuring custom reports and reporting of learning content. Experience in creation of classes and enrollment of learners on LMS Highly organized, detail-oriented, and able to prioritize, manage, and complete projects with tight deadlines. Must pass background check and all drug testing required by ESSC. Strong organizational, analytical, and project management skills Proficiency in configuring LMS features, creating learning assignments, and managing notifications. Ability to develop and visualize data-driven reports and dashboards for compliance Working knowledge of user profile customizations, including custom fields, data attributes, and profile management workflows. Familiarity with data export processes, calculated fields, and managing large-scale data sets (especially exports involving 1,000+ users. Basic understanding of Single Sign-On (SSO) integrations, including updating SSO-related fields under Professional Information or equivalent profile areas. PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA: Carrying/Lifting: Occasional/ 0-30 lbs. Standing: Occasional/ Up to 3 hours per day Sitting: Constant/ Up to 8 hours per day Walking: Occasional/Up to 3 hours per day Travel: None Repetitive Motion/Activity: Keyboard activity, telephone use, writing Visual Acuity: Ability to view computer monitor and read newsprint Environmental Exposure: The working environment is generally favorable. Lighting and temperatures are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
$69k-87k yearly Auto-Apply 8d ago
LMS Administrator
Easterseals Southern California 4.1
Irvine, CA jobs
The LMS Administrator manages the implementation, maintenance, and optimization of the organization's Learning Management System (LMS). This role ensures the effective delivery of training, compliance with regulatory standards, and alignment with the organization's Easterseals Southern California (ESSC)'s mission. The ideal candidate is analytical, tech-savvy, and passionate about enabling employee growth and compliance through Workday. We are seeking candidates based in Southern California only. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa at this time. Starting Salary: $69k - $87k / Year Responsibilities Lead and support LMS implementation projects, including data migration, system integration, and roll-out, in partnership with HR, IT, and external vendors. Serve as the subject matter expert for LMS functionality, configuration, and best practices. Manage and maintain training content, course catalogs, learning paths, and user records, ensuring accessibility for associates. Configure system features, workflows, notifications, and approval processes to support regulatory compliance (e.g., HIPAA, OSHA, Joint Commission) and grant requirements. Oversee SCORM, xAPI, and AICC compliance for all learning content, including mandatory training modules. Provide technical support and troubleshooting for LMS users and instructors, including remote and field-based staff. Develop and deliver end-user training and documentation for system features and updates, ensuring accessibility for all learners. Create and maintain custom reports, dashboards, and analytics to track learning activity, compliance, and impact on organizational goals. Monitor system performance, conduct regular audits, and ensure data integrity and security, with special attention to protected health information (PHI) and sensitive data. Manage external content catalogs and third-party course integrations, including continuing education and credentialing providers. Stay current with LMS trends, regulatory requirements, and emerging technologies in healthcare and nonprofit sectors to recommend system enhancements. Collaborate with stakeholders to assess learning needs, support grant-funded initiatives, and optimize LMS utilization for mission-driven outcomes. Support diversity, equity, and inclusion (DEI) initiatives through accessible and culturally competent learning solutions. Oversees functional management of learning; turning available functionality on/off. Configuring how functionality is deployed to end users, helps in integrating the existing content, configures, and generates reports, including registrations, completions, evaluations, % utilization, and other learning data trends. Investigates and scans courses for lesson plans and exams. Scrutinize for SCORM compliance and AICC features. Provides support to LMS users and service line instructors in the investigation, analysis, and resolution of technical issues. Creates custom course and user fields. Sets up and maintains user records and organizational structure management. Defines and assigns system and course roles. Trains system users on functionalities and new features. Advises the business on LMS best practices and optimizations. Manages ongoing system improvements and configuration of new features; sets up and manages the course catalog and learning objects, configures learning paths by position and other criteria, configures rules, approval workflows, and notifications associated to each system feature and manages external content catalog and 3rd party courses. Tests new courses prior to go-lives to ensure they meet data governance and process standards. Establishes audit process for learning campaigns, curriculums, and ensure a well-entrenched reporting structure is set up, incorporating dashboards and other reporting tools. Perform other duties as assigned. Qualifications EDUCATION: Associates or Bachelor's degree in Information Technology, Computer Sciences, Data Science, or an equivalent combination of education and work experience. EXPERIENCE: 1-3 years of experience working in Relias LMS, preferred. 2-4 years of experience administering Workday LMS is, required. Experience with LMS data migration, system implementation, integration, and rollout of Workday LMS system is required. Experience with data architecture between different systems and platforms. KNOWLEDGE, SKILLS, ABILITIES: Demonstrated LMS administration experience, including end-user training and day-to-day support, including uploading courses, testing, creating learning assignments, setting up notifications, and configuring custom reports and reporting of learning content. Experience in creation of classes and enrollment of learners on LMS Highly organized, detail-oriented, and able to prioritize, manage, and complete projects with tight deadlines. Must pass background check and all drug testing required by ESSC. Strong organizational, analytical, and project management skills Proficiency in configuring LMS features, creating learning assignments, and managing notifications. Ability to develop and visualize data-driven reports and dashboards for compliance Working knowledge of user profile customizations, including custom fields, data attributes, and profile management workflows. Familiarity with data export processes, calculated fields, and managing large-scale data sets (especially exports involving 1,000+ users. Basic understanding of Single Sign-On (SSO) integrations, including updating SSO-related fields under Professional Information or equivalent profile areas.
$69k-87k yearly Auto-Apply 7d ago
CRM System Administrator
United Way of Metropolitant Chicago 4.2
Chicago, IL jobs
CRM System Administrator DEPARTMENT : Information Technology REPORTS TO : Chief Information & Technology Officer FLSA: Full-Time, Exempt PAY GRADE: 11 SALARY: $115,000-120,000 Under the direction of the Chief Information & Technology Officer, the CRM System Administrator will manage and optimize the organization's Salesforce CRM platform-primarily Salesforce Nonprofit Cloud (NPC) and Marketing Cloud-and support integrations with fundraising and operational applications such as GoFundMe Pro/Classy, Wealth Engine, and Nintex. The role includes system administration, configuration, automation, data integrity, and user support. The CRM System Administrator will also serve as the system administrator and provide support for the Andar/360 CRM system, including customizations and data exchanges. This role plays a critical part in enabling data-driven fundraising, program delivery, and relationship management in support of United Way of Metro Chicago's mission. CORE RESPONSIBILITIES System Administration & Support Maintain daily operation and integrity of the Salesforce CRM system, including Salesforce NPC, Marketing Cloud, and related applications (e.g. GoFundMe Pro/Classy, Wealth Engine, and Nintex), as well as Andar/360. Manage user accounts, profiles, roles, permission sets, and page layouts. Perform regular system audits, backups, and ensure compliance with data security standards Provide user support and training across fundraising, programs, and operations teams. Configuration & Customization Create and manage custom objects, fields, record types, validation rules, and workflows. Build reports and dashboards for stakeholder needs. Optimize UI/UX for desktop and mobile environments. Patches, Updates & Enhancements Review release notes related to all patches, updates, and enhancements. Oversee all patches and updates, including sandbox testing and testing of any customizations and data interfaces. Data Management Oversee data imports, deduplication, and maintenance of data hygiene and integrity. Use tools like Data Loader and third-party apps for data management operations. Ensure accurate data mapping between Salesforce and Andar/360. Enforce quality assurance, continuous improvement, and data integrity best practices within and between Salesforce and Andar/360. Automation & Development Design and maintain flows using Flow Builder to automate processes. Support lightweight development (e.g. Apex triggers/classes, Visualforce edits, Lightning Web Components). Collaborate with external developers for complex enhancements. Marketing Cloud Administration Manage Journey Builder, Email Studio, Audience Segmentation, and Data Extensions. Configure and maintain Marketing Cloud Connect for Salesforce integration. Provide support for importing and managing data from website forms (e.g., newsletter sign-ups and other constituent data) into Salesforce to support segmentation and triggering Marketing Cloud journeys, including welcome and onboarding communications. System Integration & Apps Manage integrations with applications such as GoFundMe Pro/Classy, Wealth Engine, Nintex, and other platforms. Maintain data integrations with Andar 360/CRM system, including managing existing data mapping and imports and creating new ones as needed. Manage and maintain existing custom development and automations in Andar/360 as well as potential future development. Support and maintain integrations and data flows between the organization's website forms and Salesforce/Marketing Cloud, ensuring timely, accurate data delivery for communications and engagement workflows. Establish and maintain API connections/interfaces between systems. Evaluate and implement AppExchange solutions. Other Responsibilities Use Zendesk, Microsoft Planner, and other tools as appropriate to role responsibilities for managing support and project activities. Assist with technology initiatives and development of technical and process documentation. Serve as in-house subject matter expert where custom development is needed to enhance Andar 360 CRM system Performs all other assigned, related duties as required. QUALIFICATIONS Experience & Knowledge 3 - 5 years of hands-on experience as a Salesforce Administrator. Expertise with Salesforce Nonprofit Cloud (NPC) or Nonprofit Success Pack (NPSP) and Marketing Cloud. Experience in creating, developing, and managing automated interfaces and data exchanges between Salesforce and other systems (non-native apps and systems). Experience creating reports, dashboards, and automations using Flow. Experience with Salesforce development (e.g. Apex, Flow Builder, SOQL). Experience with data import/export tools (e.g. Data Loader, Import Wizard). Experience with GoFundMe Pro/Classy and other fundraising apps. Experience with Wealth Engine and Nintex is desirable. Experience working in or with nonprofit organizations, including an understanding of nonprofit donor management workflows and fundraising cycles, is highly desirable. Familiarity with using Salesforce for fundraising and donor management is preferred. Working knowledge of HTML, CSS, SQL, Python, Java, and Power Automate. Experience with data visualization tools (e.g. Power BI, Tableau) and API integrations. Certifications Salesforce Administrator Certification (required or within 6 months). Salesforce Nonprofit Cloud Consultant (preferred). Marketing Cloud Email Specialist (preferred) Technical & Soft Skills Strong problem solving, communication, and critical thinking skills. Proficiency in Excel and advanced data manipulation. Ability to work independently and collaboratively with cross-functional teams. Bonus Experience (Not Required) Exposure to Lightning Web Components (LWC). Experience with source control or versioning tools (Git). Familiarity with agile methodologies or ticketing systems like Jira. PERSONAL ATTRIBUTES Guided by a clear set of Core Values and Behaviors - Passionate About the Work, Good Teammate, Being Curious, and Equity Minded, you will join an impressive group of individuals and contribute your diverse set of experiences, skills and characteristics to the organization Accepts guidance and responds well to feedback Displays maturity, good judgment, enthusiasm and personal motivation Strong interpersonal skills including the ability to anticipate workload and effectively cultivate and leverage relationships with colleagues to meet deadlines Collaborative entrepreneurial spirit, ability to multi-task and prioritize concurrent projects and day-to-day tasks within a high production and fast-paced environment BENEFITS OFFERED: Medical, Dental and Vision Life and AD&D Insurance Disability Leave Paid Parental Leave Paid Family Leave Employee Assistance Program 401k Plan Paid Time Off including: Personal Time, Sick Time & Paid Holidays TO APPLY: Candidates must officially apply through our website with a cover letter and resume along with two examples that best demonstrate their recent work (e.g., anonymized dashboards, automation descriptions, architecture diagrams, or case summaries). The responsibilities listed above are intended to describe the general nature and scope of work required in the role. The above is not intended to be an exhaustive list of all responsibilities and duties required. The incumbent may be asked to perform other duties as assigned. We believe the term “diversity” incorporates all the characteristics that make us both alike and unique: our backgrounds, cultures, nationalities, lifestyles, identities, gender, points of view, approaches to solving problems, ways of working, and views of personal and career success. It is the intent of United Way to follow both the letter and the spirit of local, state, and federal laws governing Equal Opportunity Employment as those laws exist today and as they may change in the future.
$115k-120k yearly Auto-Apply 2d ago
Residential Administrator
Easter Seals Southern California 4.1
La Habra, CA jobs
Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year-from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans' services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we're empowering people with disabilities, families and communities to be full and equal participants in society. Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal Starting compensation: $70,304.00 OVERVIEW OF POSITION: Oversees operation of 24 hour Residential Facility through planning, organizing and directing all aspects of residential services including supervision of residents. Ensures proper delivery of person-centered, age-appropriate services to residents as well as compliance with residential program design. ESSENTIAL FUNCTION: Ensures health and safety of residents through the development, implementation and enforcement of standards, guidelines, and services for the residential facility including lines of responsibility, workloads, and staff supervision. Supervises the service coordination of designated residents including, but not limited to, intake process; including all associated meetings, contacts, and training sessions. Establishes and maintains effective working relationships with residents, residents' family members, conservators and referral agencies. Oversees quality assurance of residential care program inclusive of all applicable licensing, agency and other regulatory requirements. Recruits, recommends for hire; oversees training and evaluation of designated staff. Develops and monitors budget to ensure fiscal responsibility is met. Monitors the completion of all required resident documentation and data. Evaluates staff training needs and establishes training schedules relevant to residential services Ensures the proper completion of all required personnel and staff documentation and reports. May be required to transport residents. Performs other duties as assigned. EDUCATION: H.S. Diploma, GED, or national equivalent.|Must possess and maintain a current Residential Administrator Certificate issued by State of California, Department of Social Services, Community Care Licensing.|Completion of continuing education hours (CEUs) as required by Department of Social Services, Community Care Licensing to maintain valid administrator certificate inclusive of HIV/AIDS and TB training.|Successful completion of the Regional Center Residential Services Orientation.|Completion of DSP I & II|Maintain valid CPR and First Aid Certifications. EXPERIENCE: 2-5 years' experience working with developmentally disabled individuals with severe/intensive behavior issues. KNOWLEDGE, SKILLS, ABILITIES: Ability to properly interpret, implement and ensure compliance with policies, procedures, and regulations including Title 22. Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, Skype) Knowledge of service delivery systems. Ability to communicate effectively through oral and written skills with all levels of staff and the general public. Ability to consistently demonstrate good judgment and decision-making skills. Ability to exercise discretion and confidentiality pertaining to the work environment. Ability to pass a post-offer physical examination and a TB test. Ability to provide assistance with personal care to residents, including ability to transfer an individual who has no weight-bearing skills. Ability to push/pull wheelchair on a variety of terrain. Ability to lift up to 70 pounds repetitively. Ability to walk, stoop, stand, and kneel. Minimum age requirement of twenty-one. Ability to obtain and maintain abuse index clearance; completion of the Criminal Record Statement (LIC 508). Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per Easterseals Southern California and/or program requirements. Ability to travel locally with reliable transportation. Must maintain driving record in compliance with Transportation Safety Standards; maintain auto insurance and vehicle registration. Appropriate vehicle for transportation of program participants if program requires. Carrying/Lifting: Occasional / Up to 50 lbs. Standing: Occasional / Up to 3 hours per day Sitting: Constant / Up to 8 hours per day Walking: Occasional / Up to 3 hours per day Repetitive Motion/Activity: Keyboard activity, telephone use, writing Visual Acuity: Ability to view computer monitor and read newsprint Travel: May require up to 30% of time Environmental Exposure: Regular exposure to unpleasant or hazardous working conditions (noise, heat, dust. Bodily fluids, etc.)
$70.3k yearly Auto-Apply 8d ago
Production - 4 -Print System Administrator
Mayo Clinic 4.8
Rochester, MN jobs
**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Production IV position works as part of a production unit within Mayo's Division of Media Support Services. This position provides ongoing monitoring of processes and technologies and recommend improvements in support of this goal; providing technical solutions that allow for the efficient and quality production/processing of published materials. Incumbent serves as a consultant to colleagues needing technical guidance. Develops, tests, and applies troubleshooting techniques. Identifies and analyzes process inefficiencies and works with colleagues to implement solutions. Creates and validates Standard Operating Procedures (SOPs). Actively seeks out opportunities to introduce new technologies and techniques for new processes and solutions. **This position is on-site work; individual must live within driving distance to the Rochester Mayo Clinic campus.** ****Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.** **Qualifications** An Associate's degree in graphic/web design, IT, graphic communications, or publishing related field and five years experience in a production/media related field is required. In lieu of a degree, seven years experience in a production/publishing related field will be accepted. Incumbent must demonstrate excellent technical production skills and efficiency (prepress, web, forms design, output, binding/finishing), as appropriate and a thorough knowledge of the equipment and publishing software within their designated area. Must be highly proficient in both Mac and PC platforms and navigating the inter/intranet and local area networks. Incumbent must be highly motivated and use common sense and technical savvy to solve problems. Must possess strong analytical and documentation skills. Must pay close attention to detail and follow through. Must be able to manage multiple production tasks simultaneously in a deadline driven environment filled with ambiguity and competing priorities. Strong human-relation skills, including the ability to mentor colleagues is required. Must convey technical information in a clear and concise manner. Previous experience preferred in administering / configuring Management Information systems such as Avanti Slingshot or Print IQ, Web to Print platforms like PageDNA, and workflow automation including FreeFlow Core. **Exemption Status** Nonexempt **Compensation Detail** $28.80 - $38.89/ hour. **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Monday - Friday 8:00 a.m. - 5:00 p.m. **Weekend Schedule** None **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Pam Sivly **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
$28.8-38.9 hourly 40d ago
Production - 4 -Print System Administrator
Mayo Clinic Health System 4.8
Rochester, MN jobs
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Production IV position works as part of a production unit within Mayo's Division of Media Support Services. This position provides ongoing monitoring of processes and technologies and recommend improvements in support of this goal; providing technical solutions that allow for the efficient and quality production/processing of published materials. Incumbent serves as a consultant to colleagues needing technical guidance. Develops, tests, and applies troubleshooting techniques. Identifies and analyzes process inefficiencies and works with colleagues to implement solutions. Creates and validates Standard Operating Procedures (SOPs). Actively seeks out opportunities to introduce new technologies and techniques for new processes and solutions. This position is on-site work; individual must live within driving distance to the Rochester Mayo Clinic campus. Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications An Associate's degree in graphic/web design, IT, graphic communications, or publishing related field and five years experience in a production/media related field is required. In lieu of a degree, seven years experience in a production/publishing related field will be accepted. Incumbent must demonstrate excellent technical production skills and efficiency (prepress, web, forms design, output, binding/finishing), as appropriate and a thorough knowledge of the equipment and publishing software within their designated area. Must be highly proficient in both Mac and PC platforms and navigating the inter/intranet and local area networks. Incumbent must be highly motivated and use common sense and technical savvy to solve problems. Must possess strong analytical and documentation skills. Must pay close attention to detail and follow through. Must be able to manage multiple production tasks simultaneously in a deadline driven environment filled with ambiguity and competing priorities. Strong human-relation skills, including the ability to mentor colleagues is required. Must convey technical information in a clear and concise manner. Previous experience preferred in administering / configuring Management Information systems such as Avanti Slingshot or Print IQ, Web to Print platforms like PageDNA, and workflow automation including FreeFlow Core. Exemption Status Nonexempt Compensation Detail $28.80 - $38.89/ hour. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday 8:00 a.m. - 5:00 p.m. Weekend Schedule None International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Pam Sivly
$28.8-38.9 hourly 37d ago
Residential Administrator
Easter Seals Southern California 4.1
Long Beach, CA jobs
Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year-from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans' services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we're empowering people with disabilities, families and communities to be full and equal participants in society. Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal Oversees operation of 24 hour Residential Facility through planning, organizing and directing all aspects of residential services including supervision of residents. Ensures proper delivery of person-centered, age-appropriate services to residents as well as compliance with residential program design. Starting compensation: $70,304.00 OVERVIEW OF POSITION: Oversees operation of 24 hour Residential Facility through planning, organizing and directing all aspects of residential services including supervision of residents. Ensures proper delivery of person-centered, age-appropriate services to residents as well as compliance with residential program design. ESSENTIAL FUNCTION: Ensures health and safety of residents through the development, implementation and enforcement of standards, guidelines, and services for the residential facility including lines of responsibility, workloads, and staff supervision. Supervises the service coordination of designated residents including, but not limited to, intake process; including all associated meetings, contacts, and training sessions. Establishes and maintains effective working relationships with residents, residents' family members, conservators and referral agencies. Oversees quality assurance of residential care program inclusive of all applicable licensing, agency and other regulatory requirements. Recruits, recommends for hire; oversees training and evaluation of designated staff. Develops and monitors budget to ensure fiscal responsibility is met. Monitors the completion of all required resident documentation and data. Evaluates staff training needs and establishes training schedules relevant to residential services Ensures the proper completion of all required personnel and staff documentation and reports. May be required to transport residents. Performs other duties as assigned. EDUCATION: H.S. Diploma, GED, or national equivalent.|Must possess and maintain a current Residential Administrator Certificate issued by State of California, Department of Social Services, Community Care Licensing.|Completion of continuing education hours (CEUs) as required by Department of Social Services, Community Care Licensing to maintain valid administrator certificate inclusive of HIV/AIDS and TB training.|Successful completion of the Regional Center Residential Services Orientation.|Completion of DSP I & II|Maintain valid CPR and First Aid Certifications. EXPERIENCE: 2-5 years' experience working with developmentally disabled individuals with severe/intensive behavior issues. KNOWLEDGE, SKILLS, ABILITIES: Ability to properly interpret, implement and ensure compliance with policies, procedures, and regulations including Title 22. Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, Skype) Knowledge of service delivery systems. Ability to communicate effectively through oral and written skills with all levels of staff and the general public. Ability to consistently demonstrate good judgment and decision-making skills. Ability to exercise discretion and confidentiality pertaining to the work environment. Ability to pass a post-offer physical examination and a TB test. Ability to provide assistance with personal care to residents, including ability to transfer an individual who has no weight-bearing skills. Ability to push/pull wheelchair on a variety of terrain. Ability to lift up to 70 pounds repetitively. Ability to walk, stoop, stand, and kneel. Minimum age requirement of twenty-one. Ability to obtain and maintain abuse index clearance; completion of the Criminal Record Statement (LIC 508). Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per Easterseals Southern California and/or program requirements. Ability to travel locally with reliable transportation. Must maintain driving record in compliance with Transportation Safety Standards; maintain auto insurance and vehicle registration. Appropriate vehicle for transportation of program participants if program requires. Carrying/Lifting: Occasional / Up to 50 lbs. Standing: Occasional / Up to 3 hours per day Sitting: Constant / Up to 8 hours per day Walking: Occasional / Up to 3 hours per day Repetitive Motion/Activity: Keyboard activity, telephone use, writing Visual Acuity: Ability to view computer monitor and read newsprint Travel: May require up to 30% of time Environmental Exposure: Regular exposure to unpleasant or hazardous working conditions (noise, heat, dust. Bodily fluids, etc.)
$70.3k yearly Auto-Apply 6d ago
CRM System Administrator
United Way of Metropolitan Chicago 4.3
Chicago, IL jobs
Job Description CRM System Administrator DEPARTMENT: Information Technology REPORTS TO: Chief Information & Technology Officer FLSA: Full-Time, Exempt PAY GRADE: 11 SALARY: $115,000-120,000 POSITION OVERVIEW Under the direction of the Chief Information & Technology Officer, the CRM System Administrator will manage and optimize the organization's Salesforce CRM platform-primarily Salesforce Nonprofit Cloud (NPC) and Marketing Cloud-and support integrations with fundraising and operational applications such as GoFundMe Pro/Classy, Wealth Engine, and Nintex. The role includes system administration, configuration, automation, data integrity, and user support. The CRM System Administrator will also serve as the system administrator and provide support for the Andar/360 CRM system, including customizations and data exchanges. This role plays a critical part in enabling data-driven fundraising, program delivery, and relationship management in support of United Way of Metro Chicago's mission. CORE RESPONSIBILITIES System Administration & Support Maintain daily operation and integrity of the Salesforce CRM system, including Salesforce NPC, Marketing Cloud, and related applications (e.g. GoFundMe Pro/Classy, Wealth Engine, and Nintex), as well as Andar/360. Manage user accounts, profiles, roles, permission sets, and page layouts. Perform regular system audits, backups, and ensure compliance with data security standards Provide user support and training across fundraising, programs, and operations teams. Configuration & Customization Create and manage custom objects, fields, record types, validation rules, and workflows. Build reports and dashboards for stakeholder needs. Optimize UI/UX for desktop and mobile environments. Patches, Updates & Enhancements Review release notes related to all patches, updates, and enhancements. Oversee all patches and updates, including sandbox testing and testing of any customizations and data interfaces. Data Management Oversee data imports, deduplication, and maintenance of data hygiene and integrity. Use tools like Data Loader and third-party apps for data management operations. Ensure accurate data mapping between Salesforce and Andar/360. Enforce quality assurance, continuous improvement, and data integrity best practices within and between Salesforce and Andar/360. Automation & Development Design and maintain flows using Flow Builder to automate processes. Support lightweight development (e.g. Apex triggers/classes, Visualforce edits, Lightning Web Components). Collaborate with external developers for complex enhancements. Marketing Cloud Administration Manage Journey Builder, Email Studio, Audience Segmentation, and Data Extensions. Configure and maintain Marketing Cloud Connect for Salesforce integration. Provide support for importing and managing data from website forms (e.g., newsletter sign-ups and other constituent data) into Salesforce to support segmentation and triggering Marketing Cloud journeys, including welcome and onboarding communications. System Integration & Apps Manage integrations with applications such as GoFundMe Pro/Classy, Wealth Engine, Nintex, and other platforms. Maintain data integrations with Andar 360/CRM system, including managing existing data mapping and imports and creating new ones as needed. Manage and maintain existing custom development and automations in Andar/360 as well as potential future development. Support and maintain integrations and data flows between the organization's website forms and Salesforce/Marketing Cloud, ensuring timely, accurate data delivery for communications and engagement workflows. Establish and maintain API connections/interfaces between systems. Evaluate and implement AppExchange solutions. Other Responsibilities Use Zendesk, Microsoft Planner, and other tools as appropriate to role responsibilities for managing support and project activities. Assist with technology initiatives and development of technical and process documentation. Serve as in-house subject matter expert where custom development is needed to enhance Andar 360 CRM system Performs all other assigned, related duties as required. QUALIFICATIONS Experience & Knowledge 3 - 5 years of hands-on experience as a Salesforce Administrator. Expertise with Salesforce Nonprofit Cloud (NPC) or Nonprofit Success Pack (NPSP) and Marketing Cloud. Experience in creating, developing, and managing automated interfaces and data exchanges between Salesforce and other systems (non-native apps and systems). Experience creating reports, dashboards, and automations using Flow. Experience with Salesforce development (e.g. Apex, Flow Builder, SOQL). Experience with data import/export tools (e.g. Data Loader, Import Wizard). Experience with GoFundMe Pro/Classy and other fundraising apps. Experience with Wealth Engine and Nintex is desirable. Experience working in or with nonprofit organizations, including an understanding of nonprofit donor management workflows and fundraising cycles, is highly desirable. Familiarity with using Salesforce for fundraising and donor management is preferred. Working knowledge of HTML, CSS, SQL, Python, Java, and Power Automate. Experience with data visualization tools (e.g. Power BI, Tableau) and API integrations. Certifications Salesforce Administrator Certification (required or within 6 months). Salesforce Nonprofit Cloud Consultant (preferred). Marketing Cloud Email Specialist (preferred) Technical & Soft Skills Strong problem solving, communication, and critical thinking skills. Proficiency in Excel and advanced data manipulation. Ability to work independently and collaboratively with cross-functional teams. Bonus Experience (Not Required) Exposure to Lightning Web Components (LWC). Experience with source control or versioning tools (Git). Familiarity with agile methodologies or ticketing systems like Jira. PERSONAL ATTRIBUTES Guided by a clear set of Core Values and Behaviors - Passionate About the Work, Good Teammate, Being Curious, and Equity Minded, you will join an impressive group of individuals and contribute your diverse set of experiences, skills and characteristics to the organization Accepts guidance and responds well to feedback Displays maturity, good judgment, enthusiasm and personal motivation Strong interpersonal skills including the ability to anticipate workload and effectively cultivate and leverage relationships with colleagues to meet deadlines Collaborative entrepreneurial spirit, ability to multi-task and prioritize concurrent projects and day-to-day tasks within a high production and fast-paced environment BENEFITS OFFERED: Medical, Dental and Vision Life and AD&D Insurance Disability Leave Paid Parental Leave Paid Family Leave Employee Assistance Program 401k Plan Paid Time Off including: Personal Time, Sick Time & Paid Holidays TO APPLY: Candidates must officially apply through our website with a cover letter and resume along with two examples that best demonstrate their recent work (e.g., anonymized dashboards, automation descriptions, architecture diagrams, or case summaries). The responsibilities listed above are intended to describe the general nature and scope of work required in the role. The above is not intended to be an exhaustive list of all responsibilities and duties required. The incumbent may be asked to perform other duties as assigned. We believe the term “diversity” incorporates all the characteristics that make us both alike and unique: our backgrounds, cultures, nationalities, lifestyles, identities, gender, points of view, approaches to solving problems, ways of working, and views of personal and career success. It is the intent of United Way to follow both the letter and the spirit of local, state, and federal laws governing Equal Opportunity Employment as those laws exist today and as they may change in the future.
$115k-120k yearly 2d ago
Development Administrator
Growing Home 3.4
Westminster, CO jobs
Full-time Description Development Administrator POSITION TYPE: Full Time, Non-exempt REPORTS TO: Director of Development Growing Home is a nonprofit organization founded in 1998 based in Westminster, Colorado. Growing Home collaborates with our community, providing families and individuals with critical resources, guidance, and wraparound services to grow pathways to stable and healthy futures. We strive to create a welcoming environment for all by cultivating a sense of home with our participants, staff, and community members. We work in partnership with those with lived experience to ensure programs and services are experience-informed to meet their needs. Growing Home advocates for local and state policies that will create a thriving community where every family and individual has the foundation to flourish. Together, we grow stronger futures. CORE VALUES: Compassion, Commitment, Community, Adaptability, Impact GENERAL PURPOSE: The Development Administrator plays a key role in advancing Growing Home's fundraising and donor engagement efforts. This position is responsible for assisting the Director of Development in the following areas: · Identifying, researching, and assisting with writing grant proposals to foundations, government agencies, and other institutional funders. · Manage and maintain data entry for the organization's donor database (RENXT), ensuring accurate records, timely reporting, and effective segmentation for outreach. · Collaborate with the marketing team to design donor engagement materials, including newsletters, impact reports, and campaign collateral. · Supports preparation for donor site visits and media opportunities. RESPONSIBILITIES: Administer Grant Writing Initiatives Including: · Researching RFPs, funding, and grant opportunities to determine mission and program alignment, strategic fit, and operational considerations to provide an expert recommendation on feasibility, opportunity, and risks per case. · Work with Programs, Data Analysis, and Accounting Staff to administer grant applications and reports. · Writing compelling grant proposals, funding proposals, and reports, ensuring timely submissions and achievement of budgeted revenue goals in grants, government support, foundation and corporate contributions. · Tracking deadlines and funder requirements to ensure letters of intent, applications, proposals, and reports are submitted on time to ensure ongoing funding. · Ensuring all communications to current and potential grantors are written to reflect Growing Home's data-driven decision making and community-centered approach. · Communicating with appropriate staff to provide guidance associated with grant awards and award compliance inclusive of data collection and reporting. · Grant reporting to ensure requirements and deadlines are met. · Managing and creating a grants calendar that is inclusive of application and reporting deadlines. Assist Data Team with Data Entry and Reporting Including: · Maintaining and managing donor database integrity, policies, procedures, updates, and automated processes including accurate daily data entry, processing contributions and gifts, and ongoing database maintenance. · Protect confidentiality and security of constituent information. · Maintenance and effective utilization of the donor database, ensuring the team captures all data; preparing reports and providing information regarding fundraising goals as requested and required. · Timely recording of all gifts and coordinating timely thank you correspondence to donors relative to their level of giving and preferences. · Receive, process, and code non-monetary/in-kind donations in collaboration with the finance department. · Generate and verify the accuracy of system-generated receipts. · Stay up to date with donor database changes and make appropriate updates to the staff workflow. · Maximize use of Blackbaud Raiser's Edge NXT database as an integrated daily working tool and ensure accurate and timely entries of donor opportunities, cultivation, gifts, receipting, and management information on interactions with corporations, grant funders and government entities, and assigned portfolio. · Maintain all event and campaign-related data, ensuring accurate record-keeping and effective monthly reconciliations/year-end donor summaries of funds raised with the finance department as required by the IRS and best practices. Assist Director of Development with the Administration of Donor Relations and Stewardship Including: · Marketing campaigns for corporate giving and group volunteer opportunities. · Organizing group volunteer opportunities for corporate and philanthropic group visits. · Monthly/quarterly prospect reports for individual donor stewardship and engagement of existing and new donors. · Manage and maintain cultivation efforts, including but not limited to site visits, yearlong engagement, design of volunteer opportunities, and external networking events. · Collaborate with Marketing and Communications to ensure grantors and corporate sponsors are acknowledged in accordance with applicable communications and branding guidelines. · Assist with fundraising events, including marketing, event set up and teardown, processing payments and processing reconciliation afterwards. · Support additional development duties as they arrive. Assist Director of Development with the Administration of Fundraising Events Including: · Support the planning, coordination, and execution of fundraising events, including logistics, timelines, and vendor communication. · Assist with event-related donor outreach, including invitations, registrations, acknowledgements, and follow-up communications. · Maintain accurate event records in the donor database, including guest lists, sponsorships, donations, and post-event reporting. · Coordinate event materials such as signage, programs, auction items, and volunteer assignments. · Provide on-site support during events to ensure a positive experience for donors, sponsors, volunteers, and staff. · Assist with event budgeting, expense tracking, and evaluation of event outcomes to support continuous improvement. Requirements JOB QUALIFICATIONS: · Strong writing skills, organized attention to detail, and the ability to manage multiple projects in a fast-paced, mission-driven environment required. · Understanding nonprofit fundraising and experience in community-centered fundraising required. · Strong written and oral communication required --bilingual English/Spanish a plus. · Experience in grant writing, sales, and nonprofit fundraising, required. · Experience with Blackbaud Raiser's Edge/RE NXT or other development software preferred with the ability to learn quickly required. · Possesses strategic thinking, problem solving, and project management skills required · Good listening skills, with the ability to take directives required. · Creative problem solver and innovator with the ability to take the initiative required · Ability and desire to effectively collaborate with others required. · Ability to mobilize and activate in diverse communities, observing cultural humility, sensitivity, and openness to working alongside people from different backgrounds required. · Ability to work independently and virtually in a hybrid work environment is required. · Desire to be a part of an innovative, fast-paced organization with the ability to shine in the development space. · Experience with Microsoft 365, including SharePoint, Teams, Outlook, OneDrive, Excel, Word, and PowerPoint required. · Valid Driver's License and proof of valid vehicle insurance required. · Reliable vehicle required. WHY YOU SHOULD WORK AT GROWING HOME: · Competitive Pay: $50,000-$57,000 · Company sponsored medical, dental, and vision plans (employer pays 88% of premium for employee medical insurance; 50% for employee dental and vision insurance; 50% for dependents across medical, dental, vision plans) · Up to 5 hours of paid wellness time each week after 90 days of employment · Optional 403(b) plan with 5% match after 1 year · Paid vacation, sick, and holiday time · Employer paid life insurance · Optional voluntary life insurance, accident coverage, and medical and dependent FSA options available · Cell phone stipend · Positive, inclusive workplace · Growing organization; ongoing opportunities for professional growth and development HOURS OF WORK AND LOCATION: · Hours of Work: This position is full-time, 40 hours a week. Work will generally be completed Monday-Friday, between 9:00 am - 5:30 pm, with some evenings and weekends required · Location: Work will primarily be performed in the Growing Home offices, with some local travel required. After 90-day probation period, dependent on job duties, hybrid work locations and schedule may be permitted. Please apply with a cover letter and resume. No walk-ins, please. Applications will be accepted until 5:00 pm on January 23, 2026. Growing Home is an Equal Opportunity Employer. Salary Description $50,000-$57,000
$50k-57k yearly 2d ago
Residential Administrator
Easter Seals Southern California 4.1
Covina, CA jobs
Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year-from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans' services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we're empowering people with disabilities, families and communities to be full and equal participants in society. Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal Starting compensation: $70,304.00 OVERVIEW OF POSITION: Oversees operation of 24 hour Residential Facility through planning, organizing and directing all aspects of residential services including supervision of residents. Ensures proper delivery of person-centered, age-appropriate services to residents as well as compliance with residential program design. ESSENTIAL FUNCTION: Ensures health and safety of residents through the development, implementation and enforcement of standards, guidelines, and services for the residential facility including lines of responsibility, workloads, and staff supervision. Supervises the service coordination of designated residents including, but not limited to, intake process; including all associated meetings, contacts, and training sessions. Establishes and maintains effective working relationships with residents, residents' family members, conservators and referral agencies. Oversees quality assurance of residential care program inclusive of all applicable licensing, agency and other regulatory requirements. Recruits, recommends for hire; oversees training and evaluation of designated staff. Develops and monitors budget to ensure fiscal responsibility is met. Monitors the completion of all required resident documentation and data. Evaluates staff training needs and establishes training schedules relevant to residential services Ensures the proper completion of all required personnel and staff documentation and reports. May be required to transport residents. Performs other duties as assigned. EDUCATION: H.S. Diploma, GED, or national equivalent.|Must possess and maintain a current Residential Administrator Certificate issued by State of California, Department of Social Services, Community Care Licensing.|Completion of continuing education hours (CEUs) as required by Department of Social Services, Community Care Licensing to maintain valid administrator certificate inclusive of HIV/AIDS and TB training.|Successful completion of the Regional Center Residential Services Orientation.|Completion of DSP I & II|Maintain valid CPR and First Aid Certifications. EXPERIENCE: 2-5 years' experience working with developmentally disabled individuals with severe/intensive behavior issues. KNOWLEDGE, SKILLS, ABILITIES: Ability to properly interpret, implement and ensure compliance with policies, procedures, and regulations including Title 22. Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, Skype) Knowledge of service delivery systems. Ability to communicate effectively through oral and written skills with all levels of staff and the general public. Ability to consistently demonstrate good judgment and decision-making skills. Ability to exercise discretion and confidentiality pertaining to the work environment. Ability to pass a post-offer physical examination and a TB test. Ability to provide assistance with personal care to residents, including ability to transfer an individual who has no weight-bearing skills. Ability to push/pull wheelchair on a variety of terrain. Ability to lift up to 70 pounds repetitively. Ability to walk, stoop, stand, and kneel. Minimum age requirement of twenty-one. Ability to obtain and maintain abuse index clearance; completion of the Criminal Record Statement (LIC 508). Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per Easterseals Southern California and/or program requirements. Ability to travel locally with reliable transportation. Must maintain driving record in compliance with Transportation Safety Standards; maintain auto insurance and vehicle registration. Appropriate vehicle for transportation of program participants if program requires. Carrying/Lifting: Occasional / Up to 50 lbs. Standing: Occasional / Up to 3 hours per day Sitting: Constant / Up to 8 hours per day Walking: Occasional / Up to 3 hours per day Repetitive Motion/Activity: Keyboard activity, telephone use, writing Visual Acuity: Ability to view computer monitor and read newsprint Travel: May require up to 30% of time Environmental Exposure: Regular exposure to unpleasant or hazardous working conditions (noise, heat, dust. Bodily fluids, etc.)
$70.3k yearly Auto-Apply 7d ago
System Administrator
Pacific BPO 4.2
Seattle, WA jobs
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. This individual is accountable for the following systems: Linux and Windows systems that support GIS infrastructure; Linux, Windows and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. SA Engineering and Provisioning 1. Engineering of SA-related solutions for various project and operational needs. 2. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. 3. Install and configure systems such as supports GIS infrastructure applications or Asset Management applications. 4. Develop and maintain installation and configuration procedures. 5. Contribute to and maintain system standards. 6. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Operations and Support 7. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. 8. Perform regular security monitoring to identify any possible intrusions. 9. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. 10. Perform regular file archival and purge as necessary. 11. Create, change, and delete user accounts per request. 12. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. 13. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Maintenance 14. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. 15. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. 16. Maintain operational, configuration, or other procedures. 17. Perform periodic performance reporting to support capacity planning. 18. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. 19. Maintain data center environmental and monitoring equipment. KNOWLEDGE/SKILLS: 1. Bachelor (4-year) degree, with a technical major, such as engineering or computer science. 2. Systems Administration/System Engineer certification in Unix and Microsoft. 3. Four to six years system administration experience. COMPLEXITY/PROBLEM SOLVING: 1. Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best. DISCRETION/LATITUDE/DECISION-MAKING: 1. Decisions normally have a noticeable effect department-wide and company-wide, and judgment errors can typically require one to two weeks to correct or reverse. RESPONSIBILITY/OVERSIGHT -FINANCIAL & SUPERVISORY: 1. Functions as a lead worker doing the work similar to those in the work unit; responsibility for training, instruction, setting the work pace, and possibly evaluating performance. 2. No budget responsibility. COMMUNICATIONS/INTERPERSONAL CONTACTS: 1. Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices. 2. Provides occasional guidance, some of which is technical. WORKING CONDITIONS/PHYSICAL EFFORT: 1. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
$80k-110k yearly est. 60d+ ago
A714-Active Directory Admin Position (Job ID: 767739)
FHR 3.6
Raleigh, NC jobs
Duration: 12 months, with option for extension Client: Confidential (based in Raleigh, NC) Role Summary: Our client is seeking an advanced-level Active Directory Administrator with specialized knowledge in account management and hands-on experience in multi-site, multi-domain environments. The ideal candidate will integrate technical skills to solve complex problems, ensure security compliance, and deliver exceptional client service. Key Responsibilities Administer Microsoft Active Directory (2008/2012) in a multi-site and multi-domain organization. Integrate knowledge from various technologies to address moderately to highly complex assignments and problems. Implement appropriate organizational security measures. Proactively build positive client relationships by demonstrating urgency and responsiveness. Analyze client needs to develop effective solutions. Consult with clients and IT professionals to resolve technical issues and ensure satisfaction. Document solutions clearly and present them effectively. Analyze technical and user documentation for support purposes. Work independently, managing your own schedule and monitoring progress. Communicate effectively verbally and in writing, with a strong customer orientation. Provide excellent service to clients and team members. Demonstrate analytical and problem-solving skills to diagnose and resolve high-visibility production incidents. Show initiative in solving project-related and daily work problems. Independently resolve routine and non-routine software/hardware issues. Identify trends and suggest technical modifications to prevent future problems. Utilize knowledge of ServiceNow for call tracking. Required Skills and Experience Skill Required/Desired Amount of Experience Advanced level resource with specialized knowledge and experience in account management administering Active Directory. Required 3 Years Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. Required 3 Years Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity. Required 3 Years Advanced knowledge of appropriate security measures of the organization. Required 3 Years Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. Required 3 Years Ability to analyze and assess client needs to develop effective and appropriate solutions. Required 3 Years Knowledge and skills from a range of technologies to address work assignments. Required 3 Years Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years Ability to document solutions that solve client problems and clearly presents these solutions. Required 3 Years Analysis of technical and user documentation for technical assistance and support. Required 3 Years Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 Years Demonstrates a customer orientation and effectively communicates verbally and in writing. Required 3 Years Provides excellent customer service to individual clients and to other team members. Required 3 Years Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. Required 3 Years Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware. Required 3 Years Ability to identify trends and makes suggestions for technical modifications to solve future problems. Required 3 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 3 Years By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
$51k-86k yearly est. 5d ago
AV Support Engineer
Forte 3.8
Pleasanton, CA jobs
We are seeking a highly skilled AV Support Engineer to support one of our key enterprise customers. This mission-critical role serves as the primary on-site technical authority, responsible for the full lifecycle of AV and live production systems. You will lead system design and integration, oversee live event operations, manage technical escalations, and ensure seamless, high-quality production delivery across a complex AV/IT environment. This role demands deep technical expertise, exceptional problem-solving capability, and strong leadership. What You'll Be Doing: Lead setup, testing, tuning, and operation of all production equipment, including cameras, switchers, routers, audio mixers, replay/recording platforms, and transmission/streaming workflows. Program and configure complex networked AV/IT systems, including Dante, AES67, SMPTE ST 2110, AV-over-IP solutions, DSPs, and automation/control systems. Configure and operate Ross Video Dashboard Operate and continuously monitor all systems during live events and broadcasts to ensure flawless performance and content quality. Handle warranty, RMA, and hardware level fixes Support event execution, daily operations, and high-stakes productions requiring precision and rapid response. Serve as the senior escalation point for complex AV issues beyond Tier 1 and Tier 2 technicians. Rapidly diagnose and resolve hardware failures, control issues, network conflicts, signal-flow disruptions, and real-time production problems. Perform preventative maintenance, system health checks, and ecosystem-wide firmware/software updates. Oversee AV/broadcast initiatives including new deployments, facility enhancements, upgrades, and retrofits. Collaborate closely with Producers, Directors, Stage Managers, IT teams, and cross-functional stakeholders to ensure technically sound, on-time execution of productions. Provide technical mentorship, training, and guidance to crew members, technicians, and junior engineers. What You Bring to Assure Success: Proven experience as a Senior AV Engineer, or similar role in live production environments. Deep knowledge of AV/IT technologies including Dante, AES67, NDI, SMPTE ST 2110, AV-over-IP solutions, DSP systems (Q-SYS, Biamp), and professional production equipment. Strong proficiency with control systems (Crestron, QSC, Extron), digital audio networking, video routing, multi-room AV design, and integration with enterprise networks (firewalls, VPNs, VLANs). Ability to configure and monitor KVM-over-IP and IP based Intercom Systems Familiar with modern Sound and Lighting consoles Extensive knowledge for both Windows and Mac Operation Systems Understanding of multichannel wireless microphone and personal monitoring systems Extensive experience troubleshooting complex AV systems under high pressure in live environments. Familiarity with cloud-based AV management and monitoring tools. Preferred Certifications & Training: CTS, Dante Certification, Q-SYS training, CCNA, or similar technical certifications are preferred. ETCP Rigging Certification (Arena or Theatre) preferred. OSHA 10- or 30-hour certifications are preferred. Certification for operation of Aerial Work Platforms (scissor lifts, boom lifts) is preferred. This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary
$81k-109k yearly est. 55d ago
Audio-Visual Support Engineer
Forte 3.8
Arlington, VA jobs
The role of Audio-Visual Support Engineer will be dedicated to one of our key Enterprise customers. In this senior-level role, you will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise. What You'll be Doing:We are seeking a highly skilled and client-focused AV/IT Systems Specialist to support and manage enterprise-level audiovisual systems, with a focus on Microsoft Teams Rooms Pro (MTRP) and Crestron Flex environments. The ideal candidate will be responsible for providing advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role will work on large-scale projects, drive AV system optimization, and lead cross-functional efforts to improve the user experience. You will also mentor lower-level technicians and engineers while managing technical escalations. AV System Design & Integration: Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure. Manage and support over 150 Crestron Flex MTR devices, including re-imaging, reconfiguration, and PowerShell scripting for secure network integration. Advanced Troubleshooting & Problem Solving: Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability. System Installation & Configuration: Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions. Project Management: Oversee AV-related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution. Collaboration with IT & Network Teams: Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure. Technical Leadership & Mentoring: Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills. Serve as the primary escalation point for technical issues. Vendor Management & Procurement: Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery. Preventative Maintenance & Monitoring: Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues. Documentation & Knowledge Sharing: Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades. Stay Updated on AV Trends: Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software. What You Bring to Assure Success: Preferred experience with CMD (Command/Control Systems or Central Management Devices) in AV environments, including configuration, deployment, and troubleshooting of AV control interfaces.•Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge.•Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.).•Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks.•Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics.•Familiarity with cloud-based AV management and monitoring tools.•Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred.•Strong project management skills, with the ability to lead projects from planning to execution.•Exceptional problem-solving abilities and analytical thinking.•Excellent communication skills, able to explain highly technical concepts to non-technical users and executives.•Leadership and mentoring skills, capable of guiding and developing junior staff. This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary
$66k-88k yearly est. 60d ago
Audiovisual Support Engineer
Forte 3.8
Phoenix, AZ jobs
The role of Audiovisual Support Engineer will be dedicated to one of our key Enterprise customers. In this senior-level role, you will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise. What You'll be Doing:We are seeking a proactive and detail-oriented Audiovisual Support Engineer to join our technical support team. The ideal candidate will be responsible for providing advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role will work on large-scale projects, drive AV system optimization, and lead cross-functional efforts to improve the user experience. You will also mentor lower-level technicians and engineers while managing technical escalations. AV System Design & Integration: Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure. Advanced Troubleshooting & Problem Solving: Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability. System Installation & Configuration: Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions. Project Management: Oversee AV-related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution. Collaboration with IT & Network Teams: Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure. Technical Leadership & Mentoring: Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills. Serve as the primary escalation point for technical issues. Vendor Management & Procurement: Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery. Preventative Maintenance & Monitoring: Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues. Documentation & Knowledge Sharing: Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades. Stay Updated on AV Trends: Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software. What You Bring to Assure Success:•Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge.•Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.).•Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks.•Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics.•Familiarity with cloud-based AV management and monitoring tools.•Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred.•Strong project management skills, with the ability to lead projects from planning to execution.•Exceptional problem-solving abilities and analytical thinking.•Excellent communication skills, able to explain highly technical concepts to non-technical users and executives.•Leadership and mentoring skills, capable of guiding and developing junior staff. This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary
$64k-84k yearly est. 27d ago

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Salesforce Administrator jobs at Wounded Warrior Project - 150 jobs

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A714-Active Directory Admin Position (Job ID: 767739)

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