Post job

Wynn Resorts jobs in Everett, WA - 22 jobs

  • Minibar Attendant

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay: $31.68-$31.68 The Encore Boston Harbor Minibar Attendant will carry out daily mini-bar operations including stocking, organizing, and product refreshment and ensuring mini-bars are properly maintained. The attendant will respond to guest feedback and answer questions. Responsibilities include, but are not limited to: maintaining all Encore Standards and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Follows all Encore Boston Harbor core values and property standards. * Follows all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Ensuring mini-bars are properly stocked and maintained at all times. * Orders, issues and organizes mini-bar products. * Shares recommendations and guest comments with mini bar assistant manager. * Communicates with Hotel operations team members as needed. * Notifies maintenance team of any issues with mini-bar equipment. * Works with safety as a priority, and follows company safety standards. * Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the Food Manager Certification and alcohol awareness card. Education and/or Experience: High School degree or equivalent experience required. Minimum 1 years of hotel or beverage experience required. Must possess outstanding organizational and interpersonal skills, as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on kitchen or restaurant floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
    $31.7-31.7 hourly 1d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Assistant Manager - Front Service

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Salary Pay: $59,000-$64,000 The Encore Boston Harbor Assistant Front Service Manager is responsible for managing the operations of the Valet Service and Bell & Door operations. These operations include but are not limited to: Valet parking operations and cash handling, and Bell and Door; Guest Arrival and Greeting; Guest Luggage Storage and Delivery; Loading and Unloading of Taxis, Rideshare, and Shuttles; Room Deliveries; Coat Room; and Guest Shoe Shine/Laundry pickup and drop off. This position will be fully accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to these operations. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Manages the performance of team members under his/her area of responsibility. * Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. * Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. * Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication. * Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment. * Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. * Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand. * Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. * Open doors and assist guests/visitors entering and leaving property. * Oversee and assist with luggage storage and retrieval. * Oversees and assists with transport of guest luggage to and from guest rooms and/or designated bell area. * Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. * Supply guests with directions. * Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. * Dispatch bell staff or valet staff as needed. * Communicate parking procedures to guests/visitors. * Follow up with guests to ensure their requests or problems have been met to their satisfaction. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. * Manage proper parking, security, cash control and customer service procedures are being followed by all employees. * Manage the flow of traffic on our driveway and under the porte-cochere to ensure efficient guest service, safety and organization. * Manage Valet Booth cashier operations. * Manage special events or functions as they relate to the Valet and/or Bell & Door operation in order to ensure efficiently. * Support in the management of employee relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must have a Massachusetts driver's license. Education and/or Experience: High School Degree or equivalent required. Bachelor's Degree in hospitality or related field or equivalent experience preferred. Minimum 5 years of Bell/Door or Valet experience required, 3 years in a leadership role preferred. Requires strong computer skills and working knowledge of Microsoft Office. Candidate must have experience with planning and project management. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of union as well as non-union working environments preferred. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher reports and maintain reports on request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE). Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
    $59k-64k yearly 34d ago
  • Retail Cashier- Drugstore

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay: $16.00- $17.00 The Encore Boston Harbor Retail Cashier - Retail will be responsible for ongoing coordination within the Retail Department. Responsible for greeting customers, conducting cash register transactions, gift wrapping, maintaining a clean working environment and assisting guests with their needs. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property-wide are enforced within the department. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Facilitates retail sales including customer assistance and follow up. * Operates cash register and handles money. * Cleans and maintains the appearance of all merchandise and customer areas. * Responds to customer inquiries and their requests. * Follows established procedures regarding gift-wrapping and merchandising opportunities. * Assists other departments with requirements they may have pertinent to hotel guests. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned and assist in other outlets due to business needs. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred. Requires general computer skills and basic knowledge of Microsoft Office. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Some related experience in luxury resort or product setting preferred. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the property, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $16-17 hourly 49d ago
  • Casino Service Bar Porter (Overnight)

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Job Description Hourly Pay: $31.63- $31.63 The Encore Boston Harbor Bar Porter will be responsible for maintaining the cleanliness and sanitary conditions of bar and cocktail venues both in preparation for, during and after guest service. This includes, but is not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Assists with collection and transportation of dirty or soiled glassware. * Polishes glassware for guest use. * Cleans and maintains bar equipment and tools. Cleans and polishes guest facing elements of the bar, including decorative items. * Empties trash receptacles. * Cleans counters, tables, chairs and railings. * Dusts furniture. * Sweeps and mops floors. * Empties dirty linen containers. * Communicates politely and display courtesy to guests and internal customers. * Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information. * Attends and participates in daily briefings and other meetings as scheduled. * Prepares in advance material and equipment needed for the shift. * Cleans and re-sets his/her working area. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. ServSafe or equivalent certification preferred. Education and/or Experience: High school degree or equivalent preferred. Minimum 6 months of prior related experience preferred. Outstanding organizational and interpersonal skills as well as excellent attention to detail. Fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $31.6-31.6 hourly 6d ago
  • Group & Specialty Desk Coordinator

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description The Encore Boston Harbor Coordinator - Group & Specialty Desk is responsible for coordinating and supporting the daily operations for group business and special events arrivals and check in experience which includes but is not limited to: Group Arrivals/Departures, Private Access Operations, Guest Relations Operations, Casino Revisions Review, and group Lounge Operations. This position will support the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to Group & Specialty Desk services. Responsibilities include, but are not limited to: maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Follows all Encore Boston Harbor core values and property and department standards. * Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures. * Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction. * Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. * Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand. * Ensures the highest level of confidentiality when delivering service to our Group and Specialty guests. * Coordinates and works closely with Catering & Convention Services. * Assist guests with problem resolution with an emphasis on satisfaction and resolving root issues while working to limit hotel losses through compensation. * Ensures all guests and employee interactions are in accordance with Encore and Industry accepted service standards, in order to maintain the integrity of the Encore Boston Harbor ambiance while promoting hotel facilities and services. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Bachelor's Degree in hospitality or a related field or equivalent experience preferred. Minimum 2 years of hotel operations experience preferred. Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of union as well as non-union working environments preferred. Requirements: Prior knowledge of the following systems is preferred, not limited to: Kronos, BirchStreet, Medallia (Guest survey), and Opera. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Second language a plus. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and create and maintain reports upon request. Ability to define problems, collect data, establish facts, and draw valid conclusions. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the hotel floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Reliable, consistent, and punctual attendance is required. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
    $50k-61k yearly est. 15d ago
  • Chef de Partie - Catering & Banquets

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay: $33.91-$33.91 The Encore Boston Harbor Chef de Partie will be responsible supporting the outlet chefs and is responsible for supervising kitchen staff. This position works on all stations within kitchen, conducts product inventories and ensures the preparation and quality to outlet standards. This includes, but is not limited to: fulfilling job responsibilities to support the department and maximize opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to kitchen and restaurant performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls within the department. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Assists in providing training opportunities for team members. * Keeps informed of all new developments within the department. * Provides professional internal and external guest services, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Prepares and finishes foods on all stations within the kitchen. * Assists the Chef as needed in execution of production. * Maintains accurate inventories while informing management of restocking needs to prevent product shortages. * Notifies chef on duty prior to end of shift if unable to complete assigned task(s) within allotted time. * Produces food of high quality according to standard recipes. * Attends and participates in daily briefings and other meetings as scheduled. * Cleans and re-sets his/her working area. * Ensures meal quality and guest satisfaction. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 18 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. ServSafe or equivalent certification preferred. Education and/or Experience: High school degree or equivalent preferred. Culinary arts or a related field education or experience preferred. Sanitation and culinary knowledge, and demonstrated knife skills and safe food handling practices preferred. Minimum of 5 years of cooking experience preferred. Basic computer skills and knowledge of Microsoft Office, a plus. Outstanding organizational and interpersonal skills as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
    $33.9-33.9 hourly 58d ago
  • Specialist - Casino & Promotions Special Events

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Salary Rate: $68,000.00 - $68,000.00 The Encore Boston Harbor Casino Specialist - Special Events is responsible for supporting special event and promotions concept development and orchestrating special events on and off property. This includes tournaments, parties, experiences and other events for the various teams. Responsibilities include, but are not limited to: creating and executing all special events and promotions, maintaining all Encore Standards and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Follows all Encore Boston Harbor core values and property and department standards. * Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Follows all applicable internal policies, federal and state laws, rules, regulations and controls. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Assists and coordinates various property/marketing functions including special events and promotions along with the development of support materials. * Carries out clerical and administrative tasks to support successful events. * Assists with ongoing promotional events including: Player Parties, Slot Tournaments, Table Tournaments, Floor Promotions, and handle additional tasks as identified. * Communicates expectations to involved departments, initiates event marketing collateral, and communicates necessary event logistics information to team members. * Works closely with internal departments to perform duties as well as outside vendors. Prepares notifications and submissions for regulatory compliance. * Accurately builds and tests promotions executed on the Promotional Kiosk. * Handles all aspects of promotions including coordination with various departments such as Purchasing, IT, Public Areas, Food & Beverage, Sound & Video, Floral, Loyalty Marketing, Casino Marketing, Warehouse, and more. * Handles guest service situations from start to finish. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred. Requires general computer skills and basic knowledge of Microsoft Office. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Reliable, consistent, and punctual attendance is required. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $68k-68k yearly 19d ago
  • Assistant Shift Manager- Cage Operations

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Job Description Salary Pay: $69,000.00 - $69,000.00 The Encore Boston Harbor Assistant Shift Manager- Cage Operations will assist in the daily operations of the Cashiers Cage. This position will oversee and manage the activities of the Count Rooms to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; ensuring security and protection of all casino assets passing through the cashiers cage; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage. Assistant Shift Manager will be responsible for gaming protections, including monitoring the wagering counter and Administrative Operator room. The Assistant Shift Manager will also provide support and leadership to the Sports Book staff. Through efficient acceptance, monitoring, and adjusting of wagering transactions, the Supervisor NT will ensure that all goals of the department are carried out as set forth by the Director. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Ensures that the Sports Book appearance is up to Encore Boston Harbor standards. * Monitoring, tracking, and adjusting wagers according to business levels. * Monitors TV selections and audio for the Sports Book. * Completes W2-G's on winning tickets. * Responsible for ensuring appropriate materials including racing forms, scratch/odds sheets, and wagering guides are fully stocked * Monitors book activity (i.e. Regulation 6A related transactions). * Verifies monetary balances at intervals determined by management. * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Assists in the management and the performance of team members under his/her area of responsibility. * Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. * Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction. * Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication. * Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment. * Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. * Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand, * Manages and assists cashiers and Ticket Redemption Unit (TRU) Leads. * Ensures that all Cashiers Cage reports are submitted in a timely manner. * Maintains high Team Member morale and good customer relations. * Assigns cage team members to various locations according to job requirements and the team members' abilities, skills, and experience. * Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices. * Responsible for the balancing of various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Bachelor's Degree in a related field or equivalent experience preferred. Minimum 3 years of Casino experience, 1 year in a leadership role required. Minimum 2 years of years Sports Book Management experience is also preferred but not required, with a prior leadership role preferred. Candidates must have skill with 10-key, the operation of wagering systems and Ticket Issuing Machines Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Second language a plus. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and create and maintain reports upon request. Ability to define problems, collect data, establish facts, and draw valid conclusions. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Reliable, consistent, and punctual attendance is required. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $69k-69k yearly 43d ago
  • Pit Technician - Table Games

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    About Encore Boston Harbor Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay: $30.00 - $30.00 The Encore Boston Harbor Pit Technician is responsible for repairing and maintaining table games equipment including shufflers, tables, wheels, baccarat shoes and other equipment on the gaming floor. JOB RESPONSIBILITIES: * Adheres to all Encore Boston Harbor core values and property and department standards. * Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Follows all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. * Delivers and maintains a maximum level of service. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Repair and maintain table games equipment, including shufflers, tables, wheels, baccarat shoes, and other items. * Respond to needs from table games supervisors. * Comply with all gaming regulations and standards. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Hospitality or casino experience preferred. Minimum 1 years of experience required. Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Reliable, consistent, and punctual attendance is required. Additional Information All your information will be kept confidential according to EEO guidelines.
    $30-30 hourly 7d ago
  • Valet Parking Booth Attendant

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay: $31.70- $31.70 JOB RESPONSIBILITIES: * Ensures all Wynn Boston Harbor core values and property and department standards are implemented and applied. * Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Deliver on the logistics of the valet department. * Follow all cash handling procedures. * Maintain Wynn service standards for interactions with guests. * Follow all company security and validation procedures to ensure only authorized individuals or owners can access vehicles. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must have a Massachusetts driver's license. Education and/or Experience: High school degree or equivalent preferred. Culinary arts, hospitality or a related education or experience preferred. Minimum 3 years of experience preferred. Knowledge of Microsoft Office a plus. Outstanding organizational and interpersonal skills as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE). Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $31.7-31.7 hourly 6d ago
  • Poker Floor Supervisor

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay: $36.21 - $36.21 The Encore Boston Harbor Poker Floor Person is responsible for providing front line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: * Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. * Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. * Delivers and maintains a maximum level of service. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Greets and welcomes customers as they enter the Poker area. * Maintains a change bank to provide services for guests, including making change, and helping guests expedite transactions. * Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information. * Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. * Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Hospitality or casino experience preferred. Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Must have a minimum of 2 years experience in a Poker room as a dealer / dual rate. Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint are a plus. Requires a willingness to work beyond the boundaries of an average work day. Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision. Must possess a positive, "whatever it takes" attitude. Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Reliable, consistent, and punctual attendance is required. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $36.2-36.2 hourly 23d ago
  • Gourmet Food Server- Rare Steakhouse

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Job Description Hourly Pay: $15.91-$15.91 This position receives gratuity in addition to the hourly pay rate. The Encore Boston Harbor Food Server will be responsible for curating the overall guest experience, taking food/beverage orders, carrying out wine/beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for guests at casual dining outlets. This includes, but is not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Prepares mise en place before, during and after service. * Assists with the preparation and movement of tables based on business levels. * Prepares service stations and service equipment. * Polishes glassware, silverware and china. * Has the ability to speak at length with guests about the food and beverage selections, aiding their decision-making process. * Can execute the Encore Boston Harbor sequence of service in recognition of Forbes standards and expectations. * When working in a team format, assumes a leadership role, delegating tasks always with the guest experience in mind. * Attends and participates in daily briefings and other meetings as scheduled. * Professionally handle enquiries billing and payment of bills in compliance with Encore Boston Harbor's established policies and procedures. * Strictly adhere to Encore Boston Harbor's established policies and procedures with regard to the handling of payments, credit, house funds and shift hand over. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must be able to obtain and maintain any licensing or active work cards required, including but not limited to an alcohol awareness card. Education and/or Experience: High school degree or equivalent required. Minimum 1 years of food server experience and sanitation knowledge preferred. Outstanding organizational and interpersonal skills as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the kitchen or restaurant floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $15.9-15.9 hourly 60d+ ago
  • Entertainment Production Services/ AV Technician (Part Time)

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Job Description Hourly Pay: $39.95-$39.95 The Encore Boston Harbor EPS Technician will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbor's convention areas. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Assists AV Technicians with equipment deployment/setup, calibration and system debug. * Maintains daily communication with project team on job progress and status. * Maintains a professional work experience and positive interaction with all trades on projects. * Sets up meetings and conferences. * Sets up and maintains all computers, LCD projectors and all other audio visual equipment for our customers. * Efficiently pulls, terminates, tests and labels field cabling to the correct locations. * Operates powered, powder actuated, and hand tools to install supporting infrastructure. * Utilizes provided AV System Drawings, to install and connect, tidy and serviceable devices behind displays, in furniture, and in AV system racks. * Assists with troubleshooting by verifying and testing cabling, and checking power/signal flow. * Makes contact with the clients to ensure scheduled meetings go smoothly. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred. Minimum of 5 years of audio visual technician experience in a high volume convention facility or production related environment is preferred. Requires general computer skills and basic knowledge of Microsoft Office. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of digital control systems, audio mixing, video routing, video switching, projection, graphics, PPT, Collaboration Tools (Skype, WebEx, Google Docs, Polycom VC), lighting boards, DMX, automated lighting, lighting set up and strike. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the convention floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE). Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $26k-35k yearly est. 60d+ ago
  • Poker Dealer SE

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    About Encore Boston Harbor Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay:$11.00-$11.00 The Encore Boston Harbor Poker Dealer is responsible for accurately dealing poker games in the pit and for the accuracy of fills and credits. Ensures that gaming activity is conducted in accordance with all relevant gaming regulations JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. * Delivers and maintains a maximum level of service. * Contributes to company-wide communication and best practices. * Assists in providing training opportunities for team members. * Keeps informed of all new developments within the department. * Delivers professional service to internal and external guests and team members, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Simultaneously executes and maintains dealing poker game, player tracking, bankroll maintenance, and guest service. * Monitors guest activity while at tables and maintains open communication with supervisors regarding table games activities. * Ensures compliance with all gaming regulations and house policies and procedures. * Notifies supervisor of any irregularities in the play and/or transactions during the shift. * Adheres to appropriate gaming regulations, policies and procedures. * Provides excellent customer service. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent preferred. Hospitality, casino or poker dealing experience preferred. Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Must be able to deal Poker. Additional games a plus. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Reliable, consistent, and punctual attendance is required. Additional Information All your information will be kept confidential according to EEO guidelines.
    $11-11 hourly 16d ago
  • Beverage Shift Manager (Overnights Required)

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Job Description Salary Pay: $66,000.00-$71,000.00 The Encore Boston Harbor Shift Manager - Beverage will ensure that all deployed Beverage personnel are executing their functions correctly. This includes the administrative organization of Beverage personnel in advance of their assignments, but then the monitoring and overseeing of their function once deployed. Because of the structure of the department, the Beverage Shift Manager will be required to spend time between multiple outlets across the property, including restaurants, lounges, service bars and any other area where alcoholic beverage service is being delivered. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Manages the performance of team members under his/her area of responsibility. * Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. * Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. * Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication. * Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment. * Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. * Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand. * Ensures that all beverage reports are submitted in a timely manner. * Maintains high Team Member morale and good customer relations. * Works closely with the Assistant Director of Beverage on special projects including seasonal menu changes and placements. * Assists with special events and activations where necessary. * Assigns Beverage staff to various locations according to job requirements and the team members' abilities, skills, and experience. * Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the alcohol awareness cards. ServSafe or equivalent certification preferred. Education and/or Experience: High School degree or equivalent required. Bachelor's Degree in hotel or restaurant management or related field; or equivalent experience preferred. Minimum 5 years of bartending experience required, 3 years in a leadership role preferred. Hospitality experience preferred. Requires strong computer skills and proficiency in POS Systems, Purchasing Software, Warehouse Requisition Software, Time-Keeping Software and Microsoft Office Candidate must have experience with planning and project management. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of union as well as non-union working environments preferred. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the casino, kitchen, restaurant or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $66k-71k yearly 60d+ ago
  • Upholstery

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Job Description JOB RESPONSIBILITIES: Hourly Pay: $47.64- $47.64 * Adheres to all Encore Boston Harbor core values and property and department standards. * Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports. * Follows all applicable internal policies, federal and state laws, rules, regulations and controls. * Delivers and maintains a maximum level of property-wide service and satisfaction. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Repairs, rebuilds, reupholsters furniture, draperies, etc. resort wide. * Works with safety as a priority and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission. Valid Massachusetts Driver License Preferred. Education and/or Experience: High school or equivalent degree required. Successful completion of an apprenticeship, vocational/trade program, or college courses in a related program preferred. Minimum of 10 years of upholstery and seamstress experience required. Requires general computer skills, basic knowledge of Microsoft Office and familiarity or ability to learn a computerized maintenance management system. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of basic hand and power tools and testing equipment and materials. Fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines required. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least seventy (70) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically loud. When on the casino, kitchen, or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property. * Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE). Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
    $34k-45k yearly est. 42d ago
  • Assistant Manager - Front Office

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Salary Pay: $59,000.00-$64,000.00 The Encore Boston Harbor Front Office Assistant Manager is responsible for the daily operations of the Suite and Resort Front Office which includes but is not limited to: Guest Arrivals/Departures, Guest Folio Review/Service, Front Desk Call Center, Night Audit, and Group Arrivals/Departures. VIP Arrivals/Departures, Private Access Operations, Guest Relations Operations, Casino Revisions Review, and VIP Lounge Operations. This position will manage the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to this operation. In order to maintain the highest level of service standards at Encore Boston Harbor, the manager should be knowledgeable of all job responsibilities of each position within the department. Responsibilities include, but are not limited to: the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the daily operation, guest satisfaction, and employee satisfaction for the Front Office. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Manages the performance of team members under his/her area of responsibility. * Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. * Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. * Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication. * Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment. * Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. * Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand. * Ensures the highest level of confidentiality when delivering service to our Suite, Private Access, and Casino VIP guests. * Responsible for driving revenue while controlling expenses and labor continuously striving to improve profitability. * Manages the room inventory for greatest possible return. * Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results. * Responsible for providing support to the Director of Hotel Operations as well as Property Executives. * Ensures all guests and employee interactions are in accordance with Encore and Industry accepted service standards, in order to maintain the integrity of the Encore Boston Harbor ambiance while promoting hotel facilities and services. * Responsible for business planning, FTE management, financials, and scheduling. * Works with safety as a priority and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Bachelor's Degree in a related field or equivalent experience required. Minimum 5 years of hotel operations experience required, 3 years in a leadership role preferred. Requires strong computer skills and proficiency in Microsoft Office. Candidate must have experience with planning and project management. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of union as well as non-union working environments preferred. Prior knowledge of the following systems is preferred, not limited to: FCS, Maximo, Kronos, BirchStreet, Medallia (Guest survey), and Opera. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Regular and reliable attendance is required. * Team members may be required to work outside and may be subject to all weather conditions. Operates in a working environment that is subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE). * Reliable, consistent, and punctual attendance is required. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
    $59k-64k yearly 60d+ ago
  • Poker List Attendant (Steady Extra/Part Time)

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    About Encore Boston Harbor Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Hourly Pay: $23.10 - $23.10 The Encore Boston Harbor Poker List Attendant is responsible for creating, updating, and maintaining poker table player lists to ensure efficient poker table play and support appropriate levels of dealer staffing. Coordinating systems to notify players of table availability and assignments. Responsibilities include, but are not limited to: maintaining all Encore Standards and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. * Delivers and maintains a maximum level of service. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Greets and welcomes customers as they enter the Poker area. * Manages systems to notify players of table availability and assignments in a timely manner. * Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information. * Supports floor surveillance to detect any irregularities on the part of players or established procedures. * Assists guest needs by communicating with customer service/beverage, transportation, VIP, etc. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Hospitality or casino experience preferred. Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Reliable, consistent, and punctual attendance is required. Additional Information All your information will be kept confidential according to EEO guidelines. For more information, visit encorebostonharbor.com or follow Encore Boston Harbor on Instagram, Twitter and Facebook.
    $23.1-23.1 hourly 1d ago
  • Casino Service Supervisor (Minimum Four Games Preferred)

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    ABOUT ENCORE BOSTON HARBOR Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Job Description Hourly Pay: $37.85 - $37.85 The Encore Boston Harbor Casino Supervisor is responsible for front line guest service on the casino floor in the table games area. This includes dealer supervision, game protection, ability to calculate average bets, assisting guests with various needs and enforcing all departmental procedures and state regulations. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: * Adheres to as well as ensures all Encore Boston Harbor core values, property and department standards are implemented and applied. * Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. * Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. * Delivers and maintains a maximum level of service. * Contributes to company-wide communication and best practices. * Keeps informed of all new developments within the department. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Greets and welcomes customers as they enter the gaming area. * Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operation information. * Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. * Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. * Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Hospitality or casino experience preferred. Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Must have a minimum of 4 years experience in a regulated casino environment as a dealer / dual rate. At least 3 years of supervisory experience preferred. Requires a willingness to work beyond the boundaries of an average work day. Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision. Must possess a positive, "whatever it takes" attitude. Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Additional Information All your information will be kept confidential according to EEO guidelines.
    $37.9-37.9 hourly 60d+ ago
  • Shift Manager- Housekeeping

    Wynn Resorts 4.7company rating

    Wynn Resorts job in Everett, WA

    Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description Salary Pay: $60,000.00- $65,000.00 JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Manages the performance of team members under his/her area of responsibility. * Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. * Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. * Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication. * Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment. * Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. * Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. * Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. * Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand. * Ensures the Encore standards of cleanliness and appearance for all housekeeping areas, which include but not limited to; guest rooms, back of house lockers, and tower public areas. * Responsible for assisting in the managing all levels of staff including, quality assurance supervisors, guest room attendants, house person, and utility house person. * Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results. * Responsible for the productivity of assigned Guest Room Attendants and House Persons and other team members. Works closely with staff to ensure their success. * Responsible for assisting with daily shift duties. * Assists the Senior Manager and Director with daily duties, which include, but are not limited to: room quality control, guest requests, tracking keys, daily pass downs, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department. * Responsible for assisting with training and staff development. * Conducts inspections in all guest rooms, hallways and related back of house space in order to maintain a high level of cleanliness. * Works closely with maintenance manager and engineering department to ensure upkeep of the assigned area(s)/rooms. Works with safety as a priority, and follows department and company safety standards. * Maintains relevant knowledge of industry through continuing education and training. * Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High School degree or equivalent required. Bachelor's Degree in a related field or equivalent experience preferred. Minimum 5 years of Hotel/Housekeeping experience required, 3 years in a leadership role preferred. Requires strong computer skills and basic knowledge of Microsoft Office preferred. Candidate must have experience with planning and project management. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of union as well as non-union working environments preferred. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher reports and maintain reports on request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is typically moderate. When on property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. * Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. * Reliable, consistent, and punctual attendance is required. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
    $60k-65k yearly 60d+ ago

Learn more about Wynn Resorts jobs

Most common locations at Wynn Resorts