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Xylem jobs in Sacramento, CA

- 25 jobs
  • Sr. Customer Support Specialist

    Xylem 4.0company rating

    Xylem job in Sacramento, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Responsibilities: Communication - Respond to customer inquiries and concerns via phone, email, or chat - Provide timely and accurate information to customers - Follow up with customers to ensure their issues have been resolved - Maintain a positive and professional demeanor while interacting with customers - Escalate complex issues to the appropriate department or supervisor - Keep detailed records of customer interactions and transactions Technical Support - Troubleshoot technical issues and provide solutions to customers - Assist customers with setting up and using products or services - Collaborate with the technical team to resolve complex technical issues - Provide instructions and guidance to customers on how to troubleshoot common technical problems - Stay updated on product or service updates and changes to effectively assist customers Customer Satisfaction - Ensure customer satisfaction by addressing and resolving issues in a timely and effective manner - Proactively reach out to customers to gather feedback and improve customer experience - Identify and report recurring customer issues to improve overall product or service quality - Maintain a high level of customer service and professionalism at all times - Strive to exceed customer expectations and ensure a positive customer experience Product/Service Knowledge - Maintain a thorough understanding of company products or services - Continuously update knowledge on new products or features - Educate customers on product or service features and benefits - Provide recommendations to customers based on their needs and preferences - Collaborate with the sales team to promote and upsell products or services to customers Teamwork - Work collaboratively with other customer support specialists to ensure consistent and efficient customer service - Share knowledge and best practices with team members to improve overall performance - Participate in team meetings to discuss customer feedback and ways to improve customer satisfaction - Support and assist team members during busy periods or challenging customer interactions Administrative Tasks - Complete administrative tasks, such as data entry and documentation, accurately and in a timely manner - Maintain customer databases and update customer information as needed - Generate reports to track and analyze customer service metrics - Assist with training new customer support specialists on processes and procedures - Adhere to company policies and procedures at all times. High Impact Behaviors: - Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives. - Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams. - Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders. Qualifications: - Bachelor's in Marketing, Communications, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. - Expertise in In-depth knowledge of a specific product, service, or support area. - Strong mentoring and coaching skills to guide and develop junior analysts. - Proven ability to influence and drive change across various levels of the organization. - Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders. - Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $36k-44k yearly est. 36d ago
  • Plant Manager II

    Xylem 4.0company rating

    Xylem job in Sacramento, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is seeking an accomplished and visionary Plant Manager II to provide strategic leadership across operations, production, and quality functions. This role is accountable for aligning plant performance with organizational goals, driving operational excellence, and fostering a culture of continuous improvement and accountability.As a key member of the leadership team, you will guide long-term initiatives that strengthen efficiency, quality, and overall business performance.Bachelor's degree in chemical engineering "Preferred" Bilingual is a plus The Plant Manager will also delegate authority to key supervisors in production, manage all functions involved and direct and coordinate operations for the Ion Exchange regeneration plant and services we provide. 2+ years of experience in a manufacturing environment, Preferrable Chemicals with previous experience as a front-line supervisor or engineer Core Responsibilities and Tasks: Meet all safety goals and develop training schedules. Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets. Collect and analyze data to find places of waste or overtime Directs production and ensures cost effectiveness and consistency with prescribed quality, accuracy, and performance standards. Planning, organizing, directing and running optimum day-to-day operations to exceed our customers' expectations Maintains plant property and equipment to ensure compliance with governmental regulations and to ensure effective and economical operations. Increasing production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards Prepares and submits operating reports to management to inform them of current production status and to make recommendations to improve efficiency and effectiveness. Assures effective customer service and relations through timely delivery of quality products. Responsibility for production output, product quality and on-time shipping Selects, trains, develops, and motivates manufacturing staff to maintain plant operations. Assures compliance of all plant operations with company policy and federal, state, and local regulations. QUALIFICATIONS: Bachelor's degree in Chemical Engineering or 7 years of manufacturing leadership, or an equivalent combination of education and experience Be knowledgeable of safety, quality, productivity, demand creation, inventory and sales processes 2+ years of experience in a manufacturing environment, Preferrable Chemicals with previous experience as a front-line supervisor or engineer Proven leadership and communication skills Experience in estimating, developing and budgeting compliance both labor and materials, managing/creating capital expenditure requests and budget forecasting. Strong background in Lean Manufacturing including process flow, 5S, inventory reduction and Value Stream Mapping Strong background in ISO 9001:2015 would be preferred Strong verbal and written communications skills Ability to communicate with all levels of employees and customers Xylem does not provide visa sponsorship for this position The estimated salary range for this position is $150,000 - $165,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.Xylem does not provide visa sponsorship for this position#LI-JRT05 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $150k-165k yearly Auto-Apply 60d+ ago
  • Fire Apprentice

    Johnson Controls, Inc. 4.4company rating

    Folsom, CA job

    Fire Alarm Install Apprentice What you will do Fire Alarm Installation Apprentice is responsible for working in a team to complete the installation, of fire protection systems including: low voltage wiring and device installation for fire alarm, access control, security and suppression systems. Apprentices are also responsible for properly securing all Johnson Controls tools and equipment at the end of each work period so as to prevent damage or loss. How you will do it Applies judgment based on practice and precedence. Must be willing and able to follow directions when given. Must be able to think ahead and keep the momentum of the task moving forward without direction. Must maintain proper documentation for all work performed. May review project drawings to obtain all facts necessary to perform installation activities according to specifications. Must be able to work alternative shifts or weekends to meet customer and/or job requirements. Must adhere to all company safety policies and procedures. Must be comfortable working from heights. What we look for Required * Passing grade from appropriate trade school * Follow verbal and written instructions. * Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs. * Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc. * Ability to work flexible hours. * Ability to adhere to, implement, and follow safety guidelines and procedures at all times. * Excellent communication skills, using tact and diplomacy when dealing with customers and team members. * Positive attitude, and an ability to learn quickly. * Possess a valid driver's license and driving record that meets company requirements. * Able to pass a pre-employment background and drug test. * Able to obtain and retain any licenses required by National, State and Local codes. Preferred * OSHA/MSHA/NICET Certifications HIRING HOURLY RANGE: (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at ***************************************
    $38k-51k yearly est. 1d ago
  • Field Technician

    Komatsu 4.9company rating

    Sacramento, CA job

    Join Komatsu and Be Part of Something Big! Timely, effective repairs of machine components in the shop. Scope * Maintain an annual repair efficiency of 85% * Maintain annual rework hours (as a percentage of hours billed) of less than 3% * Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW * Maintain all company balanced scorecard goals * Maintain a minimum average score of 4 - 6 on the Technical Section of the Technician Competency Matrix * Maintain a minimum average score of 4 - 6 on the Soft Skills Section of the Technician Competency Matrix * Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix Key Job Responsibilities * Complete assigned jobs and task to meet flat rate times and re-do metric. * Work safely and follow all KEC/Customer safety policies and procedures. * Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely. * Follow contamination control and HAZMAT rules and regulations. * Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision. * Ability to provide accurate quotes and pricing estimates to the customer. * Diagnose and troubleshoot problems, give recommendations for repairs. * Test and verify correct operation of all repairs and adjustments. * Apply general failure analysis and procedures to determine proper diagnosis. Qualifications/Requirements * High school diploma or general education degree (GED) required. * Associate Degree in Diesel Technology or equivalent preferred. * Minimum of 2 years related experience and/or training; or equivalent combination of education and experience. * Flexibility to work various schedules including shift work. Language Skills * Ability to read and comprehend simple instructions, short correspondence and memos * Ability to write simple correspondence * Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees Mathematical Skills * Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals * Ability to compute rate, ratio and percentages * Ability to calculate figures and amounts such as percentages, area, circumference and volume * Ability to deal with problems involving several concrete variables in standardized situations Computer Skills Knowledge of database software, Internet software, manufacturing software and order processing systems Analytical Skills Uses intuition and experience to complement data Problem Solving Skills Identifies and resolves problems in a timely manner Customer Service Skills Responds promptly to customer needs Oral and Written Communication Skills Speaks and writes clearly and informatively Teamwork Skills Balances team and individual responsibilities Planning/Organizational Skills Prioritizes and plans work activities Professionalism Reacts well under pressure; accepts responsibility for own actions; follows through on commitments Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality Quantity Meets productivity standards; completes work in a timely manner Safety Observes safety procedures; reports potentially unsafe conditions Adaptability Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events Additional Information Certificates, Licenses, Registrations * Certified to operate a forklift and/or manlift. * May be required to complete a DOT physical. * Required to complete MSHA certification. * May be required to complete respirator certification. Tooling Must have a basic set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list Policies and Procedures Abide by all Company policies and procedures Work Environment * Regularly exposed to moving mechanical parts and toxic or caustic chemicals. * Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions. * Occasionally exposed to extreme heat; risk of electrical shock and vibration. * Noise level in the work environment is usually moderate. Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $35-45. The actual offer will consider a wide range of factors, including experience and location. Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! If you want to learn more about Komatsu, please visit our website at ************************
    $37k-48k yearly est. 14d ago
  • BEST - Technical Sales - Security Systems - Minneapolis, MN

    Johnson Controls 4.4company rating

    Roseville, CA job

    Build your best future with the Johnson Controls Team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive total compensation range from $60k base to $83k Paid vacation/holidays/sick time - 15 days of vacation in the first year Comprehensive benefits package including but not limited to; 401k, Medical, Dental and Vision care - Available day one Company vehicle Encouraging and collaborative team environment Check us Out: A Day in a Life at Johnson Controls | Sales Roles - YouTube What you will do Our Early Career Sales Engineering (BEST) Program is a 6-month service/technical sales development program for Recent College Graduates that focuses on creating market share by strategic selling Johnson Controls' Security products and services. In this program you will have a chance to apply your technical engineering knowledge and business acumen to work with customers to better understand their product and project needs by being the subject matter expert. As part of the program, you will participate in a 6-month training and development program combining classroom, field orientation, and on the job training. You will learn our offerings, customer relationship techniques and leadership skills in preparation for supporting customers in your territory alongside the sales team. You will be prepared to consult with architects, engineers, and building owners on product selections; partner with and learn from internal experts and deliver on business goals. You will be a critical part of a local sales team and a national network of sales professionals. How you will do it Estimate job bids and prepare proposals with contractors, architects and building owners Coordinate with vendors and subcontractors Complete sales calls to generate new business and build on existing relationships Present solutions to customers for consideration Collect and analyze market intelligence Turn projects over to operations team for execution and installations What we look for Required: Currently pursuing a Bachelor's degree in Business, or equivalent and graduating by December 2025 or June 2026 Strong analytical ability to solve problems and ability to learn quickly Ability to manage multiple projects and cross-functional teams with minimum guidance Strong communication and teamwork skills U.S. Citizenship or Permanent Residency Preferred: Previous sales, engineering or business experiences through co-ops, internships, part-time or full-time jobs Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $60k-83k yearly Auto-Apply 60d+ ago
  • EHS Specialist

    Komatsu 4.9company rating

    Sacramento, CA job

    Join Komatsu and Be Part of Something Big! Join Komatsu as an EHS Specialist in North California! In this high-visibility role, you will provide leadership and direction for Environmental Health and Safety (EHS) initiatives across regional and site operations for a construction equipment dealership. You'll ensure compliance with federal, state (especially California-specific), customer, and company EHS standards, and play a key part in advancing our EHS culture and operational excellence. While you're based in our Sacramento office, you'll spend a lot of your time out in the field. You'll work with employees, customers, and regulatory agencys to ensure safety and compliance with OSHA, environmental law, and more. You'll schedule and conduct training, work on reports, handle site and workplace inspections, visit MHA / Part 46 locations, and interact with customers. Key Job Responsibilities * Lead and implement regional and site EHS policies, procedures, and best management practices. * Oversee all EHS activities to ensure compliance with national, customer, and company standards, aligning with Komatsu's corporate mandates. * Guide and develop EHS representatives, setting goals and strategic direction. * Analyze, document, and communicate corrective actions for all incidents of loss (injury, illness, liability, property, near miss); lead investigations for significant incidents. * Collect, analyze, and report key EHS performance metrics regularly (daily, monthly, quarterly, annually). * Drive pollution prevention and waste minimization efforts to reduce facility waste management costs. * Ensure compliance with California OSHA and environmental regulations; interpret and implement regulatory changes, and facilitate related training. * Assure environmental compliance (air permits, hazardous waste, stormwater, emergency reporting, etc.). * Champion Komatsu's EHS culture, lead by example, and act as a change agent for EHS integration into core business processes. * Provide technical guidance, education, and mentoring to managers, supervisors, and employees. * Lead internal audits, support corrective action implementation, and ensure documentation of issue closure. * Support corporate monitoring, record keeping, and reporting to demonstrate compliance. Qualifications/Requirements * Bachelor's degree in Safety, Health and Environmental Management or a related field preferred but not required if candidate has relevant work experience * 5-7 years of practical EHS experience in heavy industrial, manufacturing, or mining sectors (mining experience preferred but not required). * Professional certifications such as CSP, CRSP, or CMSP are desirable. * Strong knowledge of federal, state, and local EHS regulations (OSHA, MSHA, DOT, EPA, etc.), with emphasis on California requirements. * OSHA 500 Train the Trainer or equivalent training expertise in DOT, EPA, hazardous communication, WHMIS, confined space, fall protection, respiratory protection, hoisting/rigging, aerial work platforms, and behavioral safety management is a plus. * Experience with Workers' Compensation Claims Management and best practices. * Excellent interpersonal, leadership, and communication skills. * Ability to plan, prioritize, and execute EHS initiatives and lead organizational change. * Proficient computer skills. * Willingness to travel overnight (up to 20% of the time) to geographic locations several hours away * Ability to work in office, shop/warehouse, and field (mine-site) environments. Additional Information As a global company, Komatsu offers full benefits including: * Medical, dental and vision insurance * Paid vacation & holidays * Generous 401K plan * Annual bonus * Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more * Excellent job security * Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $$66,000 - $99,000. The actual offer will consider a wide range of factors, including experience and location. Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! If you want to learn more about Komatsu, please visit our website at ************************
    $66k-99k yearly 10d ago
  • Field Process Engineer - Wastewater

    Xylem 4.0company rating

    Xylem job in Sacramento, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Field Process Engineer - Wastewater** **Xylem is seeking a skilled and experienced Field Process Engineer - Wastewater to support our industrial, municipal water, and wastewater facilities, reverse osmosis,** **Microfiltration** **, clarification, APT Equipment. Highly experienced with commissioning wastewater equipment, operating and maintaining wastewater treatment machinery & equipment and systems preferred. Proficient with** **startup and commissioning of wastewater processes like precipitation, neutralization, clarification, microfiltration / filtration, and related infrastructure technologies such as dosing pumps, pumps/motors, VFDs, and potentially filter press technology** **This role is key to delivering and optimizing cutting-edge water treatment systems that keep our industrial clients running at peak performance.** **Core Responsibilities:** + Provide technical assistance and support to company engineers and equipment end users in the quick and efficient startup of newly installed wastewater equipment, training of site personnel in the operation and maintenance and repair of the equipment. + Work in industrial, municipal water, and wastewater facilities that may be under construction or already existing and may be required to travel internationally as well as domestically, with some extended stays. Work may exceed eight hours per day. + Be responsible for the commissioning of both single water treatment devices as well as entire industrial systems. + Maintain standard internal documents and reports, scripting details & updating tasks including managing and separating work done, and work to be done to maintain typical project schedules. + Use Microsoft Office suite daily and internal programs such as on-line travel assistants and electronic expense reporting programs (SAP, Concur ideal). + Develop a positive and professional working relationship with specialty and union site craft, learn and follow site rules and safety regulations, and use good judgment on behalf of Xylem. + Self-driven and ability to work onsite independently as needed. **Education:** **High School Diploma is required; Bachelor's degree preferred, although commensurate** **wastewater commissioning and troubleshooting** **experience will be considered.** **Qualification:** + Ability to troubleshoot and maintain mechanical, and hydraulics / pneumatic systems required + Working knowledge in the startup and commissioning of wastewater processes like precipitation, neutralization, clarification, microfiltration / filtration, and related infrastructure technologies such as dosing pumps, pumps/motors, VFDs, and potentially filter press technology + The ability to troubleshoot instrumentation & use PLC programs and ladder logic is required (Allen Bradley and Siemens) + Comfortable working with and around electrical systems and panels rated at 480V, 240V, and 120V + Must be able to travel extensively in US and Canada (home every other weekend) + Highly experienced with commissioning wastewater equipment, operating and maintaining wastewater treatment machinery & equipment and systems preferred + Must have the ability to read and interpret basic electrical and mechanical drawings, P&IDs, installation and/or civil drawings, and the ability to discuss specifics, notes and changes with varied disciplines. + General computer skills are necessary in completing daily requirements + Available for extensive travel, often on short notice; (Both Domestic and International travel are likely to be required) + Organizational skills with good writing skills, able to craft documentation and perform presentations to suit the audience required + May be required to pass a 40-hour health and safety training for hazardous waste, at the company's expense. + Secondary language skills are desirable + Ability to work in elevations of around 15 thousand feet and varied weather conditions + Ability to obtain a Xylem company credit card required + Must have valid driver's license and clean driving record, and a valid passport (if required). + An ability to gain access to a nuclear power site by passing a related sociological screen may be necessary, plus any other testing requirements to access a customer site. **The estimated salary range for this position is $95,000.00** **to $125,000.00** **. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.** **Xylem does not provide visa sponsorship for this position** **\#LI-JRT05** Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $95k-125k yearly 23d ago
  • Branch Operations Specialist

    Xylem Group 4.0company rating

    Xylem Group job in West Sacramento, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Summary The Branch Operations Specialist will be responsible for performing duties related to the running and maintenance of the shop, sales, and branch operations, ensuring that customer contracts, billing, invoicing, and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment, and resolution of customer issues. We offer a full benefits package to include Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other miscellaneous benefits. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Manage inbound phone calls, online inquires and customer walk-ins Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment Strong collaboration with customers and branch staff on dealing with issues Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail Ability to document tasks in process flows Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order Reviews autorenewals of contracts and supports contract additions identified by branch staff Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair Supports branch staff in compiling metrics Assists branch manager and service staff ensuring customer requests are completed in a timely manner Ensure correct time entries and appropriate billing is maintained for projects and service engagements Obtain and updates forms of payment to process for service orders from customers Ensures all service operations and part numbers are added to service orders Ensures on site tech safety credentials or current training in place Create and maintain safe working environment and culture within the organization Take care of internal and external customer needs and expectations Demonstrates high impact culture through innovation, accountability and empowerment Must be able to function in a team environment; usually works with direct supervision but can work independently Task execution for area of responsibility up to levels defined in Xylem's DOA policy QUALIFICATIONS: High school diploma or equivalent plus 2 years of applicable work experience Ability to handle non-routine, complex tasks Computer proficiency in relevant software systems (e.g., STEEB, SAP, Microsoft Office, Outlook, Word, Excel, & PowerPoint). Demonstrated ability to troubleshoot logical processes Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks Able to collaborate with other disciplines Ability to understand concepts in execution and strong organizational skills Understanding of general business concepts Excellent communication skills for interacting with all levels of the organization and external customers. Fluency in relevant ERP systems Basic understanding of typical IT business tools Ability to work independently and as part of a team. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $57k-88k yearly est. Auto-Apply 56d ago
  • Automation and Digital Services Application Engineer

    Xylem Group 4.0company rating

    Xylem Group job in West Sacramento, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Join Xylem's Automation and Digital Services (ADS) team "PLCs (Programming)" as an Application Engineer and play a key role in driving smart water solutions. In this high-impact role, you'll scope, design, and execute cutting-edge controls and SCADA projects across the water and wastewater industry. You'll provide expert technical support for Xylem's full ADS portfolio - including controllers, PLCs (Programming), VFDs, level sensors, SCADA systems and advanced telemetry and instrumentation platforms. Must have: PLC programing - read and interpret drawings and specifications Onsite Monday - Friday 8 AM to 5PM until trained then HybridYou'll empower success by delivering training, on-site assistance, and responsive project support to Xylem teams, resellers, and end users - ensuring seamless integration and top-tier system performance.Essential Duties/Principal Responsibilities: Experience in industrial electrical systems PLC programing - read and interpret drawings and specifications Identify Consulting Need: Work with inside and outsides sales, internal colleagues, distributors, consulting engineers, or others to develop understanding of the consulting request. Partner closely with the requestor to gather information to better classify the need including level of technical involvement, expertise required, urgency, application, customer type, etc. Understand Challenge/ Scope Need: Works closely with the party who requested consultation to gain deeper understanding of request and provide scope. Understands technical questions to ask to ensure proper information is provided in order to meet consulting need. Research/Gather Data: Responsible for providing technical and product expertise, as well as researching and gathering data in order to understand how to meet the requestor's consulting need and/or solve the problem. Works closely with internal colleagues, subject matter experts, as well as technical and commercial resources to gather relevant data including technical/commercial implications of potential solutions, including history related to the customer or request. Complete the Need/Problem Solve: Responsible for meeting the requestor's consulting need or develop a viable solution to requestor's problem. Typical problem solving could include turn-key or engineered-to-order system design, customer station design, custom accessory or ancillary equipment design support, training requests, engineering specifications, or technical presentations and training development. Review Bid: Acts as a technical consultant in efforts to prepare and review bid packages. Field Troubleshooting: Provide remote and sometimes on-site support to resolve Xylem customer controls issues using multi-meter or other handheld tools. Apply basic to mid-level electrical theory, as well as provide diagnostics in order to resolve control and instrumentation issues at the customer's site. Decipher Engineering Specifications and provide standard product solution wherever possible. Utilize existing manuals and application guides to deliver complete Xylem branded solutions. Conduct ADS Training Seminars : Assist field staff by presenting class room style training sessions on standard product assortment. Work with marketing personnel to identify gaps in current product knowledge to ensure strategic growth objectives are met. Telephone Technical Support: Support customers and Xylem staff members by delivering telephone guidance on deploying and troubleshooting all Xylem ADS Products. Also help with application questions as potential customers call for recommendations. Using mid to advanced level electrical theory, help remotely diagnose and resolve faulty control function including telemetry issues at customer sites. General Documentation: Perform the required administrative tasks associated with the Engineering position; i.e. filling out time sheets, travel authorizations requests and general filing/ record keeping on customer support issues. Key Competencies: Experience in industrial electrical systems PLC programing - read and interpret drawings and specifications Analysis & synthesis Inspiring accountability Continuous improvement mindset Leading people & teams (for people manager) Cross-boundary collaboration Market & product innovation Customer & market intelligence Market/product strategy & planning Developing capability (for people manager) Sales enhancement & execution Influence Maintains project/task deadlines Project management/execution Qualifications: Education, Experience, Skills, Abilities, License/Certification:Education and/or Experience: Bachelor of Science degree in Electrical Engineering required Minimum of 5+ years' experience in industrial controls applications with a strong knowledge of PLCs, telemetry, distributed control networks and industry standard communications protocols. Experience in industrial electrical systems Preferred/Specialized Qualifications: Experience with industrial electrical control panels, VFD's, PLCs, SCADA systems and other electronic systems and instrumentation. Working knowledge in water/wastewater processes, including pumping and various treatment equipment and/or similar industrial industries. 2+ years of CAD software experience Field service experience highly desirable. Ability to work to quality-driven standards and in a safe and professional manner. Demonstrated problem-solving skills, ability to work independently, and team player. Highly motivated with excellent communications skills, both written and verbal. Strong customer focus and engagement to ensure optimum working relationships. Proficiency in Microsoft Word, PowerPoint and Excel. Able to perform routine tasks with minimal supervision; but also able to work effectively within the team dynamic as required Physical Demands Light lifting, office environment Must occasionally lift/ transport up to 40-50 pounds. Work Environment - Onsite Monday - Friday 8 AM to 5PM until trained then Hybrid Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. Travel requirement: As required to fulfill the duties listed above, up to 30% travel typically within the assigned region. Other travel both domestic and sometimes international as needed or required by the company. The estimated salary range for this position is $72,600.00 to $116,000.00 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.Xylem does not provide visa sponsorship for this position#LI-JRT05 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $72.6k-116k yearly Auto-Apply 7d ago
  • Equipment Agent Branch Operations Manager

    Johnson Controls, Inc. 4.4company rating

    Folsom, CA job

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer * Competitive salary * Paid vacation/holidays/sick time - 15 days of vacation first year * Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one * Extensive product and on the job/cross training opportunities With outstanding resources * Encouraging and collaborative team environment * Dedication to safety through our Zero Harm policy · Check us out: ******************* ZMNrDJviY What you will do Johnson Controls is hiring! We are seeing an Equipment Agent Branch Operations Manager to lead the System Application Engineers in their support of the construction sales team and in some cases functions as an SAE for select reps, customers and/or projects. You'll ensure assigned projects are implemented profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations and also with focus on equipment slippage, avoids and minimizes slippage, following up to prevent re-occurrence. You will also make sure proper balance of pre and post sales activities is maintained to meet overall customer expectations through coaching and daily guidance and provide training support on project management practices and the Johnson Controls equipment order execution process. Get ready to support the pre-sales activities, which include system configuration validation, HVAC equipment and/or controls selection for basis of design as well as bidding, application and pricing, as well as support the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors. If you are a team leader that enjoys collaboration with sales teams, then keep reading! How you will do it * Provides coaching and daily guidance on performance of assigned System Application Engineers. Functions as a Systems Application Engineer where appropriate based on the branch requirements and Account Executive Assignments. * Performs all of the System Application Engineer duties for highly complex or strategic projects as assigned by Branch Management. * Provides recommendations to assigned System Application Engineers performance evaluations to HVAC Sales Operations Manager. Follows up on customer satisfaction issues and drives resolution. * Provides leadership by demonstrating focus on achieving customer satisfaction. * Develops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors. Develops and implements a formal technical training program for each of the System Application Engineers. Ensures SAEs are providing proper turnover to service team and coordinating with LSSs/PM on all joint projects. * Acts as the first level of customer concern for any issues related to; equipment orders, order commitments, delivery, final payment and customer satisfaction. * Acts as the domain expert on equipment to assist in the interpretation of engineering drawings and specifications. * Identifies gaps in the technical expertise of the SAEs in specification interpretation and works with assigned Account Executives to implement short term plans to address these gaps. This includes but is not limited to; system configuration validation, HVAC equipment and/or controls selection, engineered equipment submittals, contract drawings, site coordination, and site installation requirements, etc. * Periodically reviews the SAEs equipment and controls estimates, proposals, selections, as well as engineering submittals, and purchase, etc. * Where issues are noted as it relates to; selections, schedules, drawing and specification requirements develops and implements a plan to address the immediate issue and share the standard process to all members of the team. * Effectively communicates process problems, warranty trends, systemic delivery issues to the appropriate corporate leadership. * Participates in review sessions and feedback groups. Works with SAE team members to ensure proper teaming with service as it pertains to Startup and Warranty processes. * Provides technical support, selections and limited estimating support to SAEs and Account Execs during project design or proposal phase. Assists as needed in developing the customer argument for the conceptual solution. * Monitors and Supports System Application Engineer teams in all of their assigned duties. What we look for Required * Bachelor's degree in Engineering with a minimum of five or more years of progressively more responsible operations management experience in the Building Construction Industry including five or more years of direct project management experience. Preferred * Demonstrated ability to manage a team successfully. * Able to travel based upon geographical locations of assigned teams. * AutoCad experience * Interpersonal skills to effectively communicate with both internal and external customers. * Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation, and persistence. HIRING SALARY RANGE: $91,000 - $122,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
    $91k-122k yearly 27d ago
  • Shop Technician

    Komatsu 4.9company rating

    Sacramento, CA job

    Join Komatsu and Be Part of Something Big! Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton Job Overview Komatsu is looking for Technicians! In this job, you will be responsible for the repair of construction equipment machine components in the shop or in the field. You will work directly with our customers to ensure their equipment operates at peak performance. Overtime may be available. Key Job Responsibilities * Complete assigned jobs and task to meet flat rate times and re-do metric. * Work safely and follow all KEC/Customer safety policies and procedures. * Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely. * Follow contamination control and HAZMAT rules and regulations. * Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision. * Ability to provide accurate quotes and pricing estimates to the customer. * Diagnose and troubleshoot problems, give recommendations for repairs. * Test and verify correct operation of all repairs and adjustments. * Apply general failure analysis and procedures to determine proper diagnosis. Qualifications/Requirements * High school diploma or general education degree (GED) required * Associate Degree in Diesel Technology or equivalent preferred * Minimum of 2 years related experience and/or training; or equivalent combination of education and experience Language Skills * Ability to read and comprehend simple instructions, short correspondence and memos * Ability to write simple correspondence * Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees Mathematical Skills * Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals * Ability to compute rate, ratio and percentages * Ability to calculate figures and amounts such as percentages, area, circumference and volume * Ability to deal with problems involving several concrete variables in standardized situations Computer Skills * Knowledge of database software, Internet software, manufacturing software and order processing systems Analytical Skills * Uses intuition and experience to complement data Problem Solving Skills * Identifies and resolves problems in a timely manner Customer Service Skills * Responds promptly to customer needs Oral and Written Communication Skills * Speaks and writes clearly and informatively Teamwork Skills * Balances team and individual responsibilities Planning/Organizing Skills * Prioritizes and plans work activities Professionalism * Reacts well under pressure; accepts responsibility for own actions; follows through on commitments Quality * Demonstrates accuracy and thoroughness; monitors own work to ensure quality Quantity * Meets productivity standards; completes work in a timely manner Safety * Observes safety procedures; reports potentially unsafe conditions Adaptability * Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events * Flexibility to work various schedules including shift work. Additional Information OTHER INFORMATION: Certificates, Licenses, Registrations * Certified to operate a forklift and/or manlift. * May be required to complete a DOT physical. * Required to complete MSHA certification. * May be required to complete respirator certification. Tooling * Must have a basic set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list Policies and Procedures * Abide by all Company policies and procedures Work Environment * Regularly exposed to moving mechanical parts and toxic or caustic chemicals. * Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions. * Occasionally exposed to extreme heat; risk of electrical shock and vibration. * Noise level in the work environment is usually moderate. Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $35-45. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. * Health benefits: Medical, dental, vision, HSA, wellness programs, etc. * 401k and/or employee savings programs * Employee time off (vacation and designated holidays) * Employee and family assistance programs * Disability benefits * Life insurance * Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at **************** EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $47k-63k yearly est. 60d+ ago
  • Industrial Controls Support Technician

    Xylem Group 4.0company rating

    Xylem Group job in Sacramento, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring for a Technical Support Specialist! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! THE ROLE: The Technical Support Specialist will be responsible for providing technical support for Xylem's Flygt digital controls and monitoring portfolio for remote team members and customers. In this role, the incumbent will also support sales by configuring and processing cloud related orders. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Answering incoming phone calls and responding to e-mail requests for support in a timely manner and logging high frequency issues to feed back to product and process owners Understand and log technical issues that require support from Sweden using the PAS system Central hub or Lead for our on-line product platform being the liaison between the website developers and customers. This includes Maintaining user accounts and receiving/reporting issues Preparation, drafting and issuing of technical documentation to support the business for demands unique to the North American market Assist with troubleshooting problematic performance or improvements in existing pump control systems and by demonstrating a level of knowledge and expertise that encourages the End User to upgrade their existing Xylem installation or replace Competitor products. Configure controllers and communication devices for cloud connectivity Complete order processing for cloud connectivity orders in the ERP system Additional duties and responsibilities may be required based on organization needs QUALIFICATIONS: 0-3 years Technical Support experience Demonstrate a good depth and breadth of knowledge for electronics and electrical systems, including but not limited to understanding wiring diagrams Working knowledge of order processing and marketing policies and procedures. Should also have a basic knowledge of products, customers, pricing, and logistics. Preferred minimum of 4-5 years customer service experience in a technical product line, B2B Preferred. Demonstrated customer advocacy skills Ability to self-motivate and work independently Comfortable in a fast-paced environment welcoming change and growth Proficiency in Microsoft Office. Experience working with CRM system (Salesforce.com, Microsoft Dynamics) a plus a strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required Bilingual (English/French or English/Spanish) preferred Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.) DAY IN THE LIFE: In this role, the working environment is in an office space and the physical demands may include but not limited to regularly sitting, standing, and lifting up to 50 lbs. In addition, this role primarily will have operational hours between 8a-5p, Monday through Friday but may have days with extended hours. SALARY: The estimated pay range for this position is $44,100.00 - $70,600.00 USD Annual. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. Disclaimer: The information listed within this is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this or assign other duties to this position as needed. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $44.1k-70.6k yearly Auto-Apply 23d ago
  • Service Sales Development Representative

    Johnson Controls, Inc. 4.4company rating

    Folsom, CA job

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer * Competitive salary and bonus plan * Paid vacation/holidays/sick time - 15 days of vacation first year * Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one * Extensive product and on the job/cross training opportunities With outstanding resources * Encouraging and collaborative team environment * Dedication to safety through our Zero Harm policy * Check us Out: A Day in a Life at Johnson Controls: ******************* ZMNrDJviY What you will do The Service Representative is critical to the overall growth and profitability of the HVAC Service business! The chosen candidate will be responsible for initiating, establishing and building profitable service relationships between new customers and JCI. Focus on selling renewable maintenance agreements as the key building block for establishing these relationships. The salesperson will work within an assigned geographic territory, working as part of a local branch office and teaming with sales and operations professionals within the branch. Uses sales tools to plan and document sales progress as well as increase business opportunity in current accounts. Expected to obtain and close business on a monthly basis. How you will do it * Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts. * Contacts prospective customers and schedules appointments. Builds a referral network to identify new customers. * Conducts sales calls designed to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment. * Develops a sense of urgency to resolve needs and positions Johnson Controls as the supplier of choice. Proposes solutions to prospective customers needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarburization. Understands the customer's business and speaks their language. * Reviews and finalizes proposals with prospects and secures their commitment to the Johnson Controls solution. * Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process. * Keeps management informed of progress and account status using the Johnson Controls Salesforce.com tool and other means. Knows when to call for assistance from management to keep the sales process moving. * Develops and implements territory marketing plans consistent with the Johnson Controls Building Solutions business strategy. Attends and presents at trade shows. Participates in professional organizations. * Represents Johnson Controls professionally by conducting business according to the highest standards of quality, pride, integrity, and performance. What we look for Required: * 2-3 previous progressive sales roles Preferred: * Aptitude for technical knowledge with high level of attention to detail * Enviable presentation skills complete with the ability to captivate in both individual and group communications. * Selling of "service" and intangibles * Exposure to sales methodologies, standards, and disciplines. * Bonus Qualifications * Knowledge of Building HVAC Systems * Knowledge and experience in SalesForce.com * Post-secondary education HIRING SALARY RANGE: $50,000-$65,000 annual base salary + commissions (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
    $50k-65k yearly 29d ago
  • BEST - Technical Sales - Equipment - Sacramento, CA

    Johnson Controls 4.4company rating

    Folsom, CA job

    Build your best future with the Johnson Controls Team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive total compensation ranges from $60k to $83k Paid vacation/holidays/sick time - 15 days of vacation, 5 sick days, 3 floating holidays Comprehensive benefits package including but not limited to; 401k, Medical, Dental and Vision care - Available day one Encouraging and collaborative team environment Check us Out: A Day in a Life at Johnson Controls | Sales Roles - YouTube What you will do Our Early Career Sales Engineering (BEST) Program is a 6-month technical sales development program for Recent College Graduates that focuses on creating market share by strategic selling Johnson Controls' HVAC products and services to commercial customers. In this program you will have a chance to apply your technical engineering knowledge and business acumen to work with customers to better understand their product and project needs by being the subject matter expert. As part of the program, you will participate in a 6-month training and development program combining classroom, field orientation, and on the job training. You will learn our mechanical equipment and service offerings, customer relationship techniques and leadership skills in preparation for supporting customers in your territory alongside the sales team. You will be prepared to consult with architects, engineers, and building owners on product selections; partner with and learn from internal experts and deliver on business goals. You will be a critical part of a local sales team and a national network of sales professionals. How you will do it Estimate job bids and prepare proposals with contractors, architects and building owners Coordinate with vendors and subcontractors Complete sales calls to generate new business and build on existing relationships Present solutions to customers for consideration Collect and analyze market intelligence Turn projects over to operations team for execution and installations What we look for Required: Currently pursuing a bachelor's degree in a technical field (engineering, construction management, IT etc.) and graduating by December 2025 or June 2026. Strong analytical ability to solve problems and ability to learn quickly Ability to manage multiple projects and cross-functional teams with minimum guidance Strong communication and teamwork skills U.S. Citizenship or Permanent Residency Preferred: Electrical or Mechanical Engineering Degree, strongly preferred Previous sales, engineering or business experiences through co-ops, internships, part-time or full-time jobs Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $60k-83k yearly Auto-Apply 59d ago
  • Security Systems Installer

    Johnson Controls 4.4company rating

    Folsom, CA job

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do As a critical part of the team, the Commercial Installer works onsite with our commercial customers to set up and program their Integrated Security fire and security systems. The Commercial Installer also dismantles and reconstructs equipment when necessary. How you will do it Installs appropriate devices; dismantles and reconstructs equipment as required by customer or Tyco Integrated Security. Works safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris. Contacts customers prior to the date of scheduled installation to verify schedule. Prepares estimates in accordance with prescribed instructions or directions of supervisor. Follows proper schematic wiring diagrams and hook-up procedures. Test's operation of system to the signal-receiving center to properly establish service. Reads building, electrical and sprinkler blueprints as required. Coordinates installations with police/fire departments and handles necessary records for notification of emergency calls. May manage installation teams on larger projects. Coach and mentor less experienced installers. Travel required, using provided company vehicle and equipment. What we look for Required A high school diploma or G.E.D. Some technical school training is a plus. 5+ years of electrical and electronic equipment experience with demonstrated mechanical aptitude. Ability to read blueprints and schematic drawings. Experience bending conduit. Ability to operate hand and power tools. Ability to always operate fleet vehicle in a safe manner. Ability to communicate and provide excellent customer service. Preferred NICET Certification. CCure Access Control certifications. CCTV certifications. #TechHiring HIRING SALARY RANGE: $30.-42. per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $30 hourly Auto-Apply 60d+ ago
  • Sr. Service Center Technician

    Xylem 4.0company rating

    Xylem job in Sacramento, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring for a Shop Technician Level 2! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark (*************************************** ! **THE ROLE** : The Shop Technician Level 2 will be responsible for evaluating and repairing submersible wastewater pumps (Flygt) at branch locations. This role includes mechanical and electrical troubleshooting. Product specific training will be provided. May interact with customers. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan with company contribution, and other additional miscellaneous benefits. **CORE RESPONSIBILITIES:** To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. - Evaluate, repair, and conduct mechanical and electrical testing of submersible wastewater pumps - Operating industrial equipment in a shop environment such as forklift, overhead cranes, etc. - Working with various company provided hand and power tools - Accurate record keeping inside Xylem's work-order management system - Create and maintain a safe and organized working environment and culture within the organization - Take care of company property - Demonstrates High Impact Culture through innovation, accountability and empowerment - Must be able to function in a team environment - Work independently in most situations **TRAVEL REQUIREMENTS:** - Some travel required (overnight stays, away from home) **Pre-hire requirements to operate company vehicle (provided by Xylem or candidate):** - Driver Application for Employment - Motor Vehicle Report (MVR) - Driver Disclosure and Release - Employee Applicant Drug and Alcohol Statement - FMCSA Certificate of Awareness - Driver Certificate of Violations - Driver Statement of On Duty Hours - Road Test - Copy of Driver's License - Copy of Medical Certificate **QUALIFICATIONS:** **Education Requirements** - HS diploma or equivalent **Experience Requirements:** - 2 to 5 years of technical work experience -Previous experience in process water is an asset **Skill Requirements:** - Electrically and mechanically inclined - Demonstrates critical thinking and troubleshooting ability - Comprehend technical information and communicate it clearly - Experience with Microsoft Office and smart devices **DAY IN THE LIFE** **:** In this role, the working environment is an industrial shop setting where use of PPE is required. May also include exposure to hazardous material and loud noises. The physical demands may include but not limited to, standing and lifting to 50 lbs. In addition, this role may require overtime, and travel may be needed for training sessions. **SALARY:** The estimated salary range for this position is $53,200.00 to $85,100.00. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, retirement savings with company contribution, paid time off, paid parental leave and tuition reimbursement. At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today! (********************** Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. Disclaimer: The information listed within this is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this or assign other duties to this position as needed. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $53.2k-85.1k yearly 14d ago
  • Sr. Customer Support Specialist

    Xylem 4.0company rating

    Xylem job in Sacramento, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Responsibilities: Communication • Respond to customer inquiries and concerns via phone, email, or chat • Provide timely and accurate information to customers • Follow up with customers to ensure their issues have been resolved • Maintain a positive and professional demeanor while interacting with customers • Escalate complex issues to the appropriate department or supervisor • Keep detailed records of customer interactions and transactions Technical Support • Troubleshoot technical issues and provide solutions to customers • Assist customers with setting up and using products or services • Collaborate with the technical team to resolve complex technical issues • Provide instructions and guidance to customers on how to troubleshoot common technical problems • Stay updated on product or service updates and changes to effectively assist customers Customer Satisfaction • Ensure customer satisfaction by addressing and resolving issues in a timely and effective manner • Proactively reach out to customers to gather feedback and improve customer experience • Identify and report recurring customer issues to improve overall product or service quality • Maintain a high level of customer service and professionalism at all times • Strive to exceed customer expectations and ensure a positive customer experience Product/Service Knowledge • Maintain a thorough understanding of company products or services • Continuously update knowledge on new products or features • Educate customers on product or service features and benefits • Provide recommendations to customers based on their needs and preferences • Collaborate with the sales team to promote and upsell products or services to customers Teamwork • Work collaboratively with other customer support specialists to ensure consistent and efficient customer service • Share knowledge and best practices with team members to improve overall performance • Participate in team meetings to discuss customer feedback and ways to improve customer satisfaction • Support and assist team members during busy periods or challenging customer interactions Administrative Tasks • Complete administrative tasks, such as data entry and documentation, accurately and in a timely manner • Maintain customer databases and update customer information as needed • Generate reports to track and analyze customer service metrics • Assist with training new customer support specialists on processes and procedures • Adhere to company policies and procedures at all times. High Impact Behaviors: • Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives. • Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams. • Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders. Qualifications: • Bachelor's in Marketing, Communications, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. • Expertise in In-depth knowledge of a specific product, service, or support area. • Strong mentoring and coaching skills to guide and develop junior analysts. • Proven ability to influence and drive change across various levels of the organization. • Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders. • Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $36k-44k yearly est. Auto-Apply 35d ago
  • Automation and Digital Services Application Engineer

    Xylem 4.0company rating

    Xylem job in Fairfield, CA

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Join Xylem's Automation and Digital Services (ADS) team "PLCs (Programming)" as an Application Engineer and play a key role in driving smart water solutions. In this high-impact role, you'll scope, design, and execute cutting-edge controls and SCADA projects across the water and wastewater industry. You'll provide expert technical support for Xylem's full ADS portfolio - including controllers, PLCs (Programming), VFDs, level sensors, SCADA systems and advanced telemetry and instrumentation platforms.** Must have: **PLC programing** **- read and interpret drawings and specifications** **Onsite Monday - Friday 8 AM to 5PM until trained then Hybrid** **You'll empower success by delivering training, on-site assistance, and responsive project support to Xylem teams, resellers, and end users - ensuring seamless integration and top-tier system performance.** **Essential Duties/Principal Responsibilities:** **Experience in industrial electrical systems** **PLC programing** **- read and interpret drawings and specifications** **Identify Consulting Need:** **Work with inside and outsides sales, internal colleagues, distributors, consulting engineers, or others to develop understanding of the consulting request. Partner closely with the requestor to gather information to better classify the need including level of technical involvement, expertise required, urgency, application, customer type, etc.** **Understand Challenge/ Scope Need:** **Works closely with the party who requested consultation to gain deeper understanding of request and provide scope. Understands technical questions to ask to ensure proper information is provided in order to meet consulting need.** **Research/Gather Data:** **Responsible for providing technical and product expertise, as well as researching and gathering data in order to understand how to meet the requestor's consulting need and/or solve the problem. Works closely with internal colleagues, subject matter experts, as well as technical and commercial resources to gather relevant data including technical/commercial implications of potential solutions, including history related to the customer or request.** **Complete the Need/Problem Solve:** **Responsible for meeting the requestor's consulting need or develop a viable solution to requestor's problem. Typical problem solving could include turn-key or engineered-to-order system design, customer station design, custom accessory or ancillary equipment design support, training requests, engineering specifications, or technical presentations and training development.** **Review Bid** **: Acts as a technical consultant in efforts to prepare and review bid packages.** **Field Troubleshooting:** **Provide remote and sometimes on-site support to resolve Xylem customer controls issues using multi-meter or other handheld tools. Apply basic to mid-level electrical theory, as well as provide diagnostics in order to resolve control and instrumentation issues at the customer's site. Decipher Engineering Specifications and provide standard product solution wherever possible. Utilize existing manuals and application guides to deliver complete Xylem branded solutions.** **Conduct ADS Training Seminars :** **Assist field staff by presenting class room style training sessions on standard product assortment. Work with marketing personnel to identify gaps in current product knowledge to ensure strategic growth objectives are met.** **Telephone Technical Support:** **Support customers and Xylem staff members by delivering telephone guidance on deploying and troubleshooting all Xylem ADS Products. Also help with application questions as potential customers call for recommendations. Using mid to advanced level electrical theory, help remotely diagnose and resolve faulty control function including telemetry issues at customer sites.** **General Documentation:** **Perform the required administrative tasks associated with the Engineering position; i.e. filling out time sheets, travel authorizations requests and general filing/ record keeping on customer support issues.** **Key Competencies:** **Experience in industrial electrical systems** **PLC programing** **- read and interpret drawings and specifications** **Analysis & synthesis** **Inspiring accountability** **Continuous improvement mindset** **Leading people & teams (for people manager)** **Cross-boundary collaboration** **Market & product innovation** **Customer & market intelligence** **Market/product strategy & planning** **Developing capability (for people manager)** **Sales enhancement & execution** **Influence** **Maintains project/task deadlines** **Project management/execution** **Qualifications: Education, Experience, Skills, Abilities, License/Certification:** **Education and/or Experience:** **Bachelor of Science degree in Electrical Engineering required** **Minimum of 5+ years' experience in industrial controls applications with a strong knowledge of PLCs, telemetry, distributed control networks and industry standard communications protocols.** **Experience in industrial electrical systems** **Preferred/Specialized Qualifications:** **Experience with industrial electrical control panels, VFD's, PLCs, SCADA systems and other electronic systems and instrumentation.** **Working knowledge in water/wastewater processes, including pumping and various treatment equipment and/or similar industrial industries.** **2+ years of CAD software experience** **Field service experience highly desirable.** **Ability to work to quality-driven standards and in a safe and professional manner.** **Demonstrated problem-solving skills, ability to work independently, and team player.** **Highly motivated with excellent communications skills, both written and verbal.** **Strong customer focus and engagement to ensure optimum working relationships.** **Proficiency in Microsoft Word, PowerPoint and Excel.** **Able to perform routine tasks with minimal supervision; but also able to work effectively within the team dynamic as required** **Physical Demands** **Light lifting, office environment** **Must occasionally lift/ transport up to 40-50 pounds.** **Work Environment** **- Onsite Monday - Friday 8 AM to 5PM until trained then Hybrid** **Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.** **Travel requirement:** **As required to fulfill the duties listed above, up to 30% travel typically within the assigned region. Other travel both domestic and sometimes international as needed or required by the company.** **The estimated salary range for this position is $72,600.00 to $116,000.00 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.** **Xylem does not provide visa sponsorship for this position** **\#LI-JRT05** Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
    $72.6k-116k yearly 30d ago
  • Service Sales Development Representative

    Johnson Controls 4.4company rating

    Folsom, CA job

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary and bonus plan Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us Out: A Day in a Life at Johnson Controls: ******************* ZMNrDJviY What you will do The Service Representative is critical to the overall growth and profitability of the HVAC Service business! The chosen candidate will be responsible for initiating, establishing and building profitable service relationships between new customers and JCI. Focus on selling renewable maintenance agreements as the key building block for establishing these relationships. The salesperson will work within an assigned geographic territory, working as part of a local branch office and teaming with sales and operations professionals within the branch. Uses sales tools to plan and document sales progress as well as increase business opportunity in current accounts. Expected to obtain and close business on a monthly basis. How you will do it Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts. Contacts prospective customers and schedules appointments. Builds a referral network to identify new customers. Conducts sales calls designed to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment. Develops a sense of urgency to resolve needs and positions Johnson Controls as the supplier of choice. Proposes solutions to prospective customers needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarburization. Understands the customer's business and speaks their language. Reviews and finalizes proposals with prospects and secures their commitment to the Johnson Controls solution. Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process. Keeps management informed of progress and account status using the Johnson Controls Salesforce.com tool and other means. Knows when to call for assistance from management to keep the sales process moving. Develops and implements territory marketing plans consistent with the Johnson Controls Building Solutions business strategy. Attends and presents at trade shows. Participates in professional organizations. Represents Johnson Controls professionally by conducting business according to the highest standards of quality, pride, integrity, and performance. What we look for Required: 2-3 previous progressive sales roles Preferred: Aptitude for technical knowledge with high level of attention to detail Enviable presentation skills complete with the ability to captivate in both individual and group communications. Selling of "service" and intangibles Exposure to sales methodologies, standards, and disciplines. Bonus Qualifications Knowledge of Building HVAC Systems Knowledge and experience in SalesForce.com Post-secondary education HIRING SALARY RANGE: $50,000-$65,000 annual base salary + commissions (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $50k-65k yearly Auto-Apply 28d ago
  • Equipment Agent Branch Operations Manager

    Johnson Controls 4.4company rating

    Folsom, CA job

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer · Competitive salary · Paid vacation/holidays/sick time - 15 days of vacation first year · Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one · Extensive product and on the job/cross training opportunities With outstanding resources · Encouraging and collaborative team environment · Dedication to safety through our Zero Harm policy · Check us out: ******************* ZMNrDJviY What you will do Johnson Controls is hiring! We are seeing an Equipment Agent Branch Operations Manager to lead the System Application Engineers in their support of the construction sales team and in some cases functions as an SAE for select reps, customers and/or projects. You'll ensure assigned projects are implemented profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations and also with focus on equipment slippage, avoids and minimizes slippage, following up to prevent re-occurrence. You will also make sure proper balance of pre and post sales activities is maintained to meet overall customer expectations through coaching and daily guidance and provide training support on project management practices and the Johnson Controls equipment order execution process. Get ready to support the pre-sales activities, which include system configuration validation, HVAC equipment and/or controls selection for basis of design as well as bidding, application and pricing, as well as support the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors. If you are a team leader that enjoys collaboration with sales teams, then keep reading! How you will do it Provides coaching and daily guidance on performance of assigned System Application Engineers. Functions as a Systems Application Engineer where appropriate based on the branch requirements and Account Executive Assignments. Performs all of the System Application Engineer duties for highly complex or strategic projects as assigned by Branch Management. Provides recommendations to assigned System Application Engineers performance evaluations to HVAC Sales Operations Manager. Follows up on customer satisfaction issues and drives resolution. Provides leadership by demonstrating focus on achieving customer satisfaction. Develops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors. Develops and implements a formal technical training program for each of the System Application Engineers. Ensures SAEs are providing proper turnover to service team and coordinating with LSSs/PM on all joint projects. Acts as the first level of customer concern for any issues related to; equipment orders, order commitments, delivery, final payment and customer satisfaction. Acts as the domain expert on equipment to assist in the interpretation of engineering drawings and specifications. Identifies gaps in the technical expertise of the SAEs in specification interpretation and works with assigned Account Executives to implement short term plans to address these gaps. This includes but is not limited to; system configuration validation, HVAC equipment and/or controls selection, engineered equipment submittals, contract drawings, site coordination, and site installation requirements, etc. Periodically reviews the SAEs equipment and controls estimates, proposals, selections, as well as engineering submittals, and purchase, etc. Where issues are noted as it relates to; selections, schedules, drawing and specification requirements develops and implements a plan to address the immediate issue and share the standard process to all members of the team. Effectively communicates process problems, warranty trends, systemic delivery issues to the appropriate corporate leadership. Participates in review sessions and feedback groups. Works with SAE team members to ensure proper teaming with service as it pertains to Startup and Warranty processes. Provides technical support, selections and limited estimating support to SAEs and Account Execs during project design or proposal phase. Assists as needed in developing the customer argument for the conceptual solution. Monitors and Supports System Application Engineer teams in all of their assigned duties. What we look for Required Bachelor's degree in Engineering with a minimum of five or more years of progressively more responsible operations management experience in the Building Construction Industry including five or more years of direct project management experience. Preferred Demonstrated ability to manage a team successfully. Able to travel based upon geographical locations of assigned teams. AutoCad experience Interpersonal skills to effectively communicate with both internal and external customers. Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation, and persistence. HIRING SALARY RANGE: $91,000 - $122,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $91k-122k yearly Auto-Apply 25d ago

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