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Benefit Specialist jobs at Yakima Valley Farm Workers Clinic - 74 jobs

  • Senior Leave of Absence & Benefits Specialist

    Zoom 4.6company rating

    Seattle, WA jobs

    What you can expect We are seeking a Senior Leave of Absence & Benefits Specialist to lead Leave of Absence (LOA) operations across the US and APAC. This role delivers a seamless, compliant, and compassionate employee experience during critical life events. It also supports US Benefits administration to ensure operational excellence. Senior Leave of Absence & Benefits Specialist manages end-to-end leave programs and serves as the primary contact for employees navigating complex leave situations. The role also supports vendor management, benefits processing, and compliance. The ideal candidate brings deep leave expertise, strong compliance knowledge, and excellent interpersonal skills to balance high-volume operations with empathy and accuracy. About the Team At Zoom, our People Experience (PX) team is dedicated to creating a world-class employee experience that reflects our culture of care, connection, and continuous improvement. The Benefits and Leave team plays a key role in supporting Zoomies through life events, ensuring our programs are administered with empathy, accuracy, and efficiency. Responsibilities * Serving as the primary contact for employee leave inquiries, supporting employees and coordinating with vendors to manage certifications, extensions, and return-to-work processes. * Managing leave of absence and time-off programs, with administering FMLA, ADA, state-specific, and company leave policies in compliance with U.S. regulations. * Partnering cross-functionally, with coordinating efforts across managers, HR, Payroll, and external providers to ensure accurate pay processing and smooth leave transitions. * Overseeing vendor relationships, with ensuring seamless program administration, service quality, and regulatory compliance. * Conducting regular audits of leave and benefits programs, with maintaining up-to-date documentation aligned to evolving legal and regulatory requirements. * Analyzing leave and benefits utilization data, with identifying trends, risks, and opportunities to recommend program enhancements that improve employee experience. * Implementing systems, process, and technology improvements, with leveraging AI and other tools to streamline enrollment, tracking, and administration. What we're looking for * Hold Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience). * 3-5 years of experience in Leave Management or Benefits Operations. * Demonstrate deep knowledge of US Leave practices and laws. International exposure is helpful but not required. * Have strong analytical and organizational skills with attention to detail. * Show ability to simplify complex information for clear understanding. * Possess experience with HR Systems Workday and ServiceNow. Salary Range or On Target Earnings: Minimum: $76.800,00 Maximum: $186.200,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 02/06/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
    $50k-68k yearly est. Auto-Apply 2d ago
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  • Senior Leave of Absence & Benefits Specialist

    Zoom 4.6company rating

    Seattle, WA jobs

    What you can expect We are seeking a Senior Leave of Absence & Benefits Specialist to lead Leave of Absence (LOA) operations across the US and APAC. This role delivers a seamless, compliant, and compassionate employee experience during critical life events. It also supports US Benefits administration to ensure operational excellence. Senior Leave of Absence & Benefits Specialist manages end-to-end leave programs and serves as the primary contact for employees navigating complex leave situations. The role also supports vendor management, benefits processing, and compliance. The ideal candidate brings deep leave expertise, strong compliance knowledge, and excellent interpersonal skills to balance high-volume operations with empathy and accuracy. About the Team At Zoom, our People Experience (PX) team is dedicated to creating a world-class employee experience that reflects our culture of care, connection, and continuous improvement. The Benefits and Leave team plays a key role in supporting Zoomies through life events, ensuring our programs are administered with empathy, accuracy, and efficiency. Responsibilities + Serving as the primary contact for employee leave inquiries, supporting employees and coordinating with vendors to manage certifications, extensions, and return-to-work processes. + Managing leave of absence and time-off programs, with administering FMLA, ADA, state-specific, and company leave policies in compliance with U.S. regulations. + Partnering cross-functionally, with coordinating efforts across managers, HR, Payroll, and external providers to ensure accurate pay processing and smooth leave transitions. + Overseeing vendor relationships, with ensuring seamless program administration, service quality, and regulatory compliance. + Conducting regular audits of leave and benefits programs, with maintaining up-to-date documentation aligned to evolving legal and regulatory requirements. + Analyzing leave and benefits utilization data, with identifying trends, risks, and opportunities to recommend program enhancements that improve employee experience. + Implementing systems, process, and technology improvements, with leveraging AI and other tools to streamline enrollment, tracking, and administration. What we're looking for + Hold Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience). + 3-5 years of experience in Leave Management or Benefits Operations. + Demonstrate deep knowledge of US Leave practices and laws. International exposure is helpful but not required. + Have strong analytical and organizational skills with attention to detail. + Show ability to simplify complex information for clear understanding. + Possess experience with HR Systems Workday and ServiceNow. Salary Range or On Target Earnings: Minimum: $76.800,00 Maximum: $186.200,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 02/06/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
    $50k-68k yearly est. 11d ago
  • Coordinator, Benefits Eligibility and Authorization

    Cardinal Health 4.4company rating

    Olympia, WA jobs

    **_What Benefits Eligibility and Authorization contributes to Cardinal Health_** Practice Operations Management oversees the business and administrative operations of a medical practice. This position is responsible for reviewing the physician's daily schedule and obtaining verification of patients' insurance benefits for their scheduled visits. They will also obtain authorization for all requested procedures, tests, drugs, etc. The Coordinator, Benefits Eligibility and Authorization may be asked to perform other duties if necessary & must be knowledgeable of a variety of insurance plans and policies **_Responsibilities_** + Verify all new, returning, and annual patient eligibility to confirm insurance status and benefits including patient responsibility such as deductible, out of pocket, copay and coinsurance prior to services rendered. + Communicate with patients, front end staff, physicians & payors as needed in order to obtain updated insurance and/or clinical information. + Submit authorizations for all internal and external orders including, but not limited to, radiation, chemotherapy, PET/CT, urology and scans. + Follow up within 48 hours on any existing authorizations that are pending approval. + Ensure proper documentation outlining all steps taken to ensure authorizations have been submitted, followed up on and obtained. + Upon approval, enter all authorization information into the billing system and attach confirmation into the patients account in registration overlay. + Take any action necessary for any denials received by the payor to inform the clinician of changes that may need to happen to not delay patient care. + Complete any pre-service appeals to obtain paying approval based on medical necessity. + Communicate effectively with all Revenue Cycle Management staff and clinical staff to ensure appropriate treatment can be provided, claims can be processed accurately and timely payment received. + Maintain a high level of confidentiality for patients in accordance with HIPAA standards. + Coordinate with clinical staff to ensure patients are contacted prior to appointments informing them of any treatment schedule changes if necessary. + Effectively completes other duties and projects as assigned. + Regular attendance and punctuality. + Execute all functions of the role with positivity and team effort by accomplishing related results as needed. + Effectively completes other duties and projects assigned. **_Qualifications_** + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Knowledge of medical terminology. + Familiar with Oncology, Urology, Chemotherapy and Radiation Billing preferred + Experience with computerized billing software and interpreting EOBs + Working knowledge of ICD-9/ICD-10, CPT, HCPCS, and CPT coding. + Experience with GE Centricity preferred + Knowledge of computer/telephony support, preferably in a healthcare environment preferred + Strong customer service background, preferably in a healthcare environment. + Excellent verbal communication skills. + Competence with computer processing functions and other standard office equipment. + Ability to manage and prioritize multiple tasks. + Ability to calmly and professionally resolve customer issues with diplomacy and tact. + Ability to work independently with minimal supervision. + Strong organizational skills. + Understanding of managed care contracts and fee schedules, including Medicare and Medicaid. **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks. + Works on routine assignments that require basic problem resolution. + Refers to policies and past practices for guidance. + Receives general direction on standard work; receives detailed instruction on new assignments. + Consults with supervisor or senior peers on complex and unusual problems. **Anticipated hourly range:** $21.00 - $27.72 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/15/26 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $21-27.7 hourly 60d+ ago
  • Coordinator, Benefits Eligibility and Authorization

    Cardinal Health 4.4company rating

    Salem, OR jobs

    **_What Benefits Eligibility and Authorization contributes to Cardinal Health_** Practice Operations Management oversees the business and administrative operations of a medical practice. This position is responsible for reviewing the physician's daily schedule and obtaining verification of patients' insurance benefits for their scheduled visits. They will also obtain authorization for all requested procedures, tests, drugs, etc. The Coordinator, Benefits Eligibility and Authorization may be asked to perform other duties if necessary & must be knowledgeable of a variety of insurance plans and policies **_Responsibilities_** + Verify all new, returning, and annual patient eligibility to confirm insurance status and benefits including patient responsibility such as deductible, out of pocket, copay and coinsurance prior to services rendered. + Communicate with patients, front end staff, physicians & payors as needed in order to obtain updated insurance and/or clinical information. + Submit authorizations for all internal and external orders including, but not limited to, radiation, chemotherapy, PET/CT, urology and scans. + Follow up within 48 hours on any existing authorizations that are pending approval. + Ensure proper documentation outlining all steps taken to ensure authorizations have been submitted, followed up on and obtained. + Upon approval, enter all authorization information into the billing system and attach confirmation into the patients account in registration overlay. + Take any action necessary for any denials received by the payor to inform the clinician of changes that may need to happen to not delay patient care. + Complete any pre-service appeals to obtain paying approval based on medical necessity. + Communicate effectively with all Revenue Cycle Management staff and clinical staff to ensure appropriate treatment can be provided, claims can be processed accurately and timely payment received. + Maintain a high level of confidentiality for patients in accordance with HIPAA standards. + Coordinate with clinical staff to ensure patients are contacted prior to appointments informing them of any treatment schedule changes if necessary. + Effectively completes other duties and projects as assigned. + Regular attendance and punctuality. + Execute all functions of the role with positivity and team effort by accomplishing related results as needed. + Effectively completes other duties and projects assigned. **_Qualifications_** + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Knowledge of medical terminology. + Familiar with Oncology, Urology, Chemotherapy and Radiation Billing preferred + Experience with computerized billing software and interpreting EOBs + Working knowledge of ICD-9/ICD-10, CPT, HCPCS, and CPT coding. + Experience with GE Centricity preferred + Knowledge of computer/telephony support, preferably in a healthcare environment preferred + Strong customer service background, preferably in a healthcare environment. + Excellent verbal communication skills. + Competence with computer processing functions and other standard office equipment. + Ability to manage and prioritize multiple tasks. + Ability to calmly and professionally resolve customer issues with diplomacy and tact. + Ability to work independently with minimal supervision. + Strong organizational skills. + Understanding of managed care contracts and fee schedules, including Medicare and Medicaid. **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks. + Works on routine assignments that require basic problem resolution. + Refers to policies and past practices for guidance. + Receives general direction on standard work; receives detailed instruction on new assignments. + Consults with supervisor or senior peers on complex and unusual problems. **Anticipated hourly range:** $21.00 - $27.72 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/15/26 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $21-27.7 hourly 60d+ ago
  • Authorizations and Benefits Specialist

    Proliance Surgeons 4.7company rating

    Tacoma, WA jobs

    The Authorization and Benefits Specialist is responsible for efficiently working accounts receivable for the organization, while maintaining customer service. This position will focus on obtaining prior authorization for procedures. Schedule: Monday through Friday 8:00am-5:00pm Experience: Surgery, MRI and/or Injections authorizations Key Duties and Responsibilities The key duties and responsibilities of the Authorization and Benefits Specialist include, but are not limited to: Coordinates and processes medical prior authorizations for surgical/procedures by reviewing insurance and submitting information needed for coverage Able to triage incoming calls and requests form provider groups/patient for authorization of services, questions, status updates Ensure professional communication with patients, clinic personnel, and outside vendors whether over the phone, via email or other written documentation and respond to all inquiries Maintain a working knowledge of health care plan requirements and health plan networks Verify and document insurance information as defined by current business practices Accurately post all payments received from patients, attorney offices and/or insurance companies Review Explanation of Benefits (EOB), research denials, rejections and/or excessive reductions Ensure appropriate forms are used when requesting adjustments, insurance transfers or other specific account changes Prepare, submit and ensure timely claim accuracy for all physician billing to third party insurance carriers either electronically or via hard copy Make outbound phone calls to patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy Take inbound calls from patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy Review and work any credit balances to determine if patient and/or insurance company refund is applicable Other duties as assigned Education/Experience High School diploma/GED or equivalent Customer service experience Previous experience in a healthcare facility in relation to accounts receivable or billing practices preferred Medicare experience strongly preferred. Insurance experience and knowledge in commercial, work comp, and government payers required Knowledge, Skills and Abilities Attention to detail, excellent organizational and time management skills Ability to work both independently and as a team member Demonstrated ability to learn quickly and function well in a fast paced, high-pressure environment Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians, staff, and other business associates Understanding of and adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA) Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision Work Environment/Physical Demands The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
    $48k-57k yearly est. 14d ago
  • Manager, Benefits

    St. Charles Health System 4.6company rating

    Bend, OR jobs

    TITLE: Benefits Manager Senior Director of Human Resources DEPARTMENT: Human Resources DATE LAST REVIEWED: November 2025 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Human Resources Departments provides many services to our multi-hospital organization including: recruiting, employee relations, labor relations, compensation and benefits management, information services, and on-boarding/off-boarding. POSITION OVERVIEW: The Benefits Manager is responsible for the strategic design, administration, and ongoing management of St. Charles Health System's comprehensive employee benefits programs. This includes oversight of the organization's self-funded health plan and related programs to ensure cost-effectiveness, compliance, and exceptional service delivery. The Benefits Manager ensures that all benefit offerings align with the organization's Total Rewards strategy and support the recruitment, retention, and well-being of our caregivers. This position directly manages assigned caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Oversees the administration of all employee benefit programs, including the self-funded medical plan, dental, vision, life, retirement, and wellness programs. Partners with the third-party administrator (TPA) and stop-loss carrier to monitor plan performance, manage claims costs, and ensure accuracy in plan administration. Leads the annual benefits renewal, plan design evaluation, and open enrollment process, ensuring timely and effective implementation. Analyzes claims trends, utilization data, and benchmarking results to recommend strategic changes and cost-containment strategies. Maintains oversight of vendor contracts and performance to ensure optimal service delivery and alignment with organizational goals. Ensures compliance with federal and state regulations including ERISA, ACA, HIPAA, COBRA, and IRS requirements. Manages required filings such as Form 5500, ACA reporting, and other benefit-related disclosures. Partners with internal and external auditors to ensure accuracy and adherence to regulatory and policy standards. Develops and delivers communication strategies that promote caregiver understanding and appreciation of benefits offerings. Use data analytics to evaluate the effectiveness of current benefits packages and identify opportunities for improvement. Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals. Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools. Supports the vision, mission, and values of the organization in all respects. Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: Bachelor's degree in a related field Human Resources, Business Administration, Finance or related field. Preferred: N/A LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: SHRM-CP or SHRM-SCP. Certified Benefits Professional (CBP). EXPERIENCE: Required: Minimum of five (5) years of progressive experience in benefits administration. Minimum one (1) year leadership experience. Experience managing a self-funded health plan required, including oversight of TPAs, stop-loss, and PBM vendors. Experience in a large, complex organization, preferably within healthcare or a multi-site environment. Strong understanding of benefits compliance and financial reporting requirements. Preferred: N/A PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. PHYSICAL REQUIREMENTS: Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing Occasionally (25%): Bending, reaching overhead, carrying/pushing, or pulling 1-10 pounds. Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs. Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing, or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: MANAGER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8a-5p
    $102k-150k yearly Auto-Apply 60d+ ago
  • Enrollment Specialist / Patient Navigator - Clinical Opers - Hybrid; Clinic-Facing Role

    Janus Healthcare Partners 4.0company rating

    Eugene, OR jobs

    Enrollment Specialist / Patient Navigator - Clinical Operations - Hybrid - Eugene, Oregon; Clinic-Facing Role Join a healthcare team that values coordination, compassion, and impact. Janus Healthcare Partner's Collaborative Care model is expanding across Oregon. Our mission is to improve quality of life for patients living with behavioral health challenges and chronic medical conditions by embedding behavioral health services directly into primary care settings. This role is ideal for someone who thrives at the intersection of patient engagement, clinical coordination, and operational workflows - and who wants to be part of a mission-driven, team-based care model. Why Work at Janus? Be part of a true team-based care model supporting primary care and behavioral health integration Meaningful, patient-facing work that directly improves access to care Structured workflows and clear expectations Strong leadership that values operational excellence and frontline feedback Realistic productivity expectations Opportunity to grow within a rapidly expanding Collaborative Care program Hybrid work model with flexibility and purposeful in-clinic connection What You Will Do The Enrollment Specialist / Patient Navigator - Clinical Operations is a central member of the Collaborative Care team and often the first point of contact for patients entering the program. You will support both patient enrollment and clinic-facing coordination, ensuring smooth referral workflows and timely access to care. Key responsibilities include: Conduct outbound and inbound outreach to introduce and enroll patients into the Collaborative Care program Educate patients on program expectations, services, and next steps Prepare and maintain patient face sheets, intake materials, and referral documentation Manage and monitor referral physician order queues within Epic (Optum) Coordinate closely with clinic front-office staff and medical assistants to support referrals and scheduling Ensure accurate, timely documentation within the EHR Complete eligibility screenings and support warm handoffs to clinical team members Track outreach, enrollment progress, and follow-up needs to meet program targets Participate in periodic on-site clinic visits to support enrollment workflows and clinic relationships Maintain patient confidentiality and professional boundaries at all times Requirements High School Diploma/ GED or higher required; Bachelor's degree in Psychology, Social Work, Healthcare Administration, or related field preferred 2+ years of experience in healthcare customer service, intake coordination, patient navigation, or care coordination Experience working in medical or behavioral health settings strongly preferred Working knowledge of Electronic Health Record systems; Epic experience highly preferred Strong interpersonal and communication skills (verbal and written) Ability to manage multiple workflows, queues, and documentation requirements simultaneously Comfortable interfacing with clinic staff, providers, and interdisciplinary teams Willingness to travel locally to clinic sites as needed Hybrid location in Eugene, Oregon Preferred Qualifications Experience working with high-risk or complex patient populations Background in behavioral health, social services, or care coordination Bilingual (Spanish/English) a plus Schedule Hybrid - majority remote with periodic in-clinic visits in the Eugene Oregon area. Initial onboarding and training may include additional onsite time. Full-time, hourly position (40 hours/week). Compensation Oregon Pay Transparency Notice: In compliance with Oregon law, the compensation range for this position is listed in this posting. Actual compensation will be determined based on relevant experience, skills, education, and internal equity. Hourly rate: $20.00 - $27.00 per hour (DOE) Comprehensive benefits package including: Paid holidays and PTO Medical, dental, and vision coverage - additional benefits include voluntary life, AD&D, and short-term disability Company-provided equipment Supportive onboarding and training Diversity, Inclusion & EEO Janus Healthcare Partners is committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer and prohibit unlawful discrimination on any protected status. Drug-Free Workplace Janus Healthcare Partners is a drug-free workplace. Employment is contingent upon successful completion of pre-employment screening requirements. Janus Healthcare Partners is an Equal Opportunity Employer We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law, including Oregon law.
    $20-27 hourly 7d ago
  • Patient Benefits Specialist

    Columbia Basin Health Association 4.0company rating

    Othello, WA jobs

    Responsible to actively participate in the promotion, education, and enrollment of community members into available benefit plans to help ensure healthy communities. At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us. Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work. You ability to make an impact is limited only by your passion and creativity. Benefits Specialist: $18.28 p/h -$21.48 p/h DOE with ability to go higher for highly experienced candidates. Responsibilities Responsible for Promoting and Educating patients on the various health coverage options available in clinic and during outreach events. Informs patients of plan requirements to determine eligibility and enrolling patients in the various insurance options available, such as Labor of Industries, the Affordable Care Plan (ACP), Medicaid/Medicare and The Market Place. Completes all required fields of initial health coverage application according to health plan requirements and submits the application prior to the end of the patient's visit. Processes renewal applications as directed by Director of Health Connections and provides monthly report of outcomes. Responsible for general patient benefit duties Complete appropriate forms to switch Plans and/or Primary Care Provider for patients to ensure assignment to a CBHA provider. Documents patient encounters in patient management system daily to ensure data accuracy, track patient activity and enrollment history. Answers telephone inquiries pertaining to patient benefits; provides response or researches information and responds back to caller within three (3) hours or next business day. Processes weekly self-pay encounter reports to ensure patients are offered appropriate benefit plan options Performs audits to catch errors or discrepancies as assigned by Director of Health Connections on ACP applications Other duties as assigned. Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior. Must uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA. Qualifications Professional and Technical Knowledge: Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Ability to learn and understand the various health care plans available to patients (i.e., Labor and Industries, Affordable Care Plan (ACP, Medicaid/Medicare and The Market Place). Licenses & Certification Ability to obtain and maintain Navigator Certification for the Washington State Healthcare Exchange. Communication Skills: Ability to effectively communicate complex concepts in a clear effective manner for a general audience. Ability to effectively communicate information in written (including electronic) correspondence. Ability to provide effective communication of information during informal and formal verbal presentations. Ability to effectively interview and gather information from patients. Bilingual (read, write, speak) in English and Spanish. Benefits: Click here for a summary of our Benefits we offer!
    $18.3-21.5 hourly Auto-Apply 15d ago
  • Benefits Counselor

    Sound 4.6company rating

    Seattle, WA jobs

    Opportunities abound at Sound Behavioral Health Sound is growing and we are hiring a benefits coordinator in Seattle, WA at our facility in the Fremont neighborhood! Sound is one of King County's most comprehensive providers of quality mental health and addiction treatment services, supporting our area's most vulnerable populations. A central tenet of our work is Reaching Recovery, an evidence-based clinical care model. The benefits coordinator is responsible for assessing and assisting clients with the application process to acquire Social Security Income (SSI) and Social Security Income-related benefits. This person will also conduct outreach to identify program participants needing assistance and will establish and maintain positive relationships with area healthcare providers, service organizations, and government agencies. Schedule: Monday-Friday 7:00 AM- 3:30 PM or 8:00 AM- 4:30 PM Location: 3515 Woodland Park Ave N Seattle, Washington 98103 United States Accepting applications until February 12th, 2026! Responsibilities GENERAL SUMMARY The Benefits Coordinator is responsible for assessing and assisting clients with the application process to acquire Social Security Income (SSI) and Social Security Income-related benefits. The Coordinator will also conduct outreach to identify program participants needing assistance and will establish and maintain positive relationships with area healthcare providers, service organizations, and government agencies. ESSENTIAL DUTIES AND RESPONSIBILITIES Guide clients through benefit applications and the necessary paperwork. Assist clients with Medicaid spend down. Conduct client assessment for potential eligibility for disability SSI/SSI-related benefits. Assist individuals via meetings, electronic communication, and telephone to develop and file an electronic Social Security Administration (SSA) disability benefits application for Social Security Income (SSI) and Social Security Disability Insurance (SSDI) and monitor the status of submitted applications. Establish a list of case needs and complete online and hard copy documentation related to client benefit applications. Develop collaborative relationships with the SSA, medical providers, Care Managers, legal representatives, and individuals eligible for SSI/SSI-related benefits. Obtain and organize all pertinent medical evidence and draft reports as part of the SSA application for SSI/SSI-related benefits. Interview members for medical and functional summary reports. File appeal documents as needed and collaborate with SSA and Department of Disability Services on reconsideration of cases. Research and remain current on applicable rules and regulations with regard to SSI/SSI-related application and benefits. Provide outreach and basic need connections for members experiencing issues with housing and food and needing medical attention. Link members with appropriate community support systems during and following the SSI/SSI-related application process to ensure a broad continuum of care. Learn and interpret eligibility policies and procedures with regard to Medicaid-related benefits and services and perform screening activities. Accurately maintain all member records and documents and track all activity for each case. Assist with tracking clients for scheduled and ad hoc reporting. Adhere to all state and federal privacy regulations, including HIPAA, and to Sound policies and agreements regarding confidentiality, privacy and security. Other duties as assigned. KEY WORK RELATIONSHIPS Establishes and maintains positive, ethical, and professional working relationships with clinical team members, residents, and outside organizations. Relates to a wide variety of people including members of ethnic and sexual minority populations and is respectful of individual and cultural differences Qualifications EDUCATION AND EXPERIENCE High school diploma or general education degree (GED) is required. AA/AS in Behavioral Sciences preferred. No experience is required if the educational level is AA or above. Minimum 2 years' experience in human services or with special needs population required, if the educational level is high school or GED. KNOWLEDGE, ABILITIES, AND SKILLS Strong commitment to working with individuals with a mental illness/personal care need. Excellent communication skills, both written and verbal. Good problem-solving skills. Willingness to be flexible and work varied hours. Willingness to work as a team. Ability to learn new tasks and skills quickly. Ability to prioritize and manage multiple tasks effectively. Ability to work independently and be a self-starter. Ability to manage crisis effectively. CERTIFICATES, LICENSES & REGISTRATIONS A current Nursing Assistant Certification or current Home Care Aide Certification credential with Washington State needs to be obtained. Must be able to obtain a Washington State Agency Affiliated Counselor credential within the first 60 days of hire. Washington State driver's license and insurable driving record are required. Must successfully pass criminal background checks. Acquire and Maintain current First Aid and CPR cards. Acquire and Maintain a current Food Handler's Permit. Submit to a TB test with acceptable results. Completes required Boarding Home "Mental Health Standards of Care" training as prescribed in WAC. PHYSICAL DEMANDS While performing the duties of this job, the team member is regularly required to use hands, and fingers to handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to stand and sit. The team member is occasionally required to walk. The team member must frequently lift and/or move up to 10 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Individuals must be able to engage vendors, team members, residents , and others over the phone and in person by voice. LIMITATIONS AND DISCLAIMER The above Job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the Job. Team members will be required to follow any other Job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis. Perks at Sound! All Team Members at Sound 40 hours per week will be eligible for the following benefits: 100% Paid Medical & Dental Insurance Full time Team Member and child(ren) coverage until child's 26th birthday Spouse/Domestic Partner coverage available (team member pays full cost) Paid Life Insurance 2x annual salary + additional $25,000 Long Term Disability Insurance (60% monthly salary) 100% premiums paid by Sound 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year 12 Days of Paid Sick Leave 9 Days of Paid Holidays Health Savings Account (HSA) Flexible Spending Accounts (FSA) for health care (limited) and dependent day care costs (pre-tax) Employee Assistance Plan (EAP) The Standard Sound retirement plan: 401(k) plan (organization contribution) - Sound contributes 3% to team members' plan even if you don't. Team members are 100% vested; team members may contribute to their own plan Paid Training Free in-house professional training and $400 annually + 3 paid days off-site training Public Service Loan Forgiveness (PSLF) Service Award - at 5,10,15,20 & 25 years of service Compensation: $26.27 - $27.61 per hour. All Team Members at Sound 40 hours per week will be eligible for the following benefits: 100% Paid Medical & Dental Insurance Full time Team Member and child(ren) coverage until child's 26th birthday Spouse/Domestic Partner coverage available (team member pays full cost) Paid Life Insurance 2x annual salary + additional $25,000 Long Term Disability Insurance (60% monthly salary) 100% premiums paid by Sound 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year 12 Days of Paid Sick Leave 9 Days of Paid Holidays Health Savings Account (HSA) Flexible Spending Accounts (FSA) for health care (limited) and dependent day care costs (pre-tax) Employee Assistance Plan (EAP) The Standard Sound retirement plan: 401(k) plan (organization contribution) - Sound contributes 3% to team members' plan even if you don't. Team members are 100% vested; team members may contribute to their own plan Paid Training Free in-house professional training and $400 annually + 3 paid days off-site training Public Service Loan Forgiveness (PSLF) Service Award - at 5,10,15,20 & 25 years of service
    $26.3-27.6 hourly Auto-Apply 3d ago
  • Membership Enrollment Specialist - 9Round - Franchise #9R1010

    9Round 3.6company rating

    Kennewick, WA jobs

    Making Members Stronger, Physically and Mentally Those aren't just words on paper, they're words we live by. Our mission at 9Round is Making members stronger in 30 minutes, physically and mentally. We're dedicated to enriching people's lives through our kickboxing fitness program, and our team is the most important part of making our mission a reality. Does our mission statement speak to you? Are you someone who is outgoing, loves the fitness industry, enjoys helping people achieve a healthy lifestyle? Do you thrive on working in an upbeat environment and having the opportunity to turn your passion of fitness into a paying career? If this is you, LOOK NO FURTHER! 9Round Kennewick can't wait for you to join our team! Worried about not having any fitness, training or sales experience?? Don't be.....we will provide ALL of the training needed! You will be initially trained to do all requirements of a 9Round Trainer. Your day to day will involve completing first time workouts with prospects, marketing, calls/texts, and membership enrollment. You would be responsible for helping new & existing members build a healthy lifestyle, guiding our members toward their goals, supporting them each step of the way and celebrating their every accomplishment/WIN! Primary Duties: Complete our online training program as a trainer Must believe in the 9Round workout and have a passion for helping others meet their fitness and/or weight loss goals Help grow our membership community through new membership enrollment Build rapport and member relationships to encourage member retention Be the first point of contact for a new prospect and first-time workout. Calling, texting or emailing existing/new members & prospects Completing outgoing member follow up calls/texts Help building the 9Round brand in the community using local studio marketing efforts (networking, building key collaborations, community events, etc.) Greet all members with energy and enthusiasm as they come into the studio Proficiently explain and demonstrate the exercises for each part of the Daily Workout, which include kickboxing, weighted, and functional exercises Understanding our PULSE heart rate technology Cleaning and tidying the facility, including the workout space, administrative and lobby area, and bathroom/changing rooms Interests/Experience: Passionate about fitness. Customer service experience. Excellent verbal communication and listening skills. Loves being part of a team. Ability to motivate & inspire. Ability to adapt quickly to each client's individual needs. Basic computer skills. Retail, sales and/or fitness industry experience preferred but not required. High school diploma or equivalent Physical Requirements:The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. This person must be able to perform the exercise, verbally explain each exercise and make corrections where needed with confidence and knowledge. Salary Information: This position will pay minimum wage with bonus potential. Diversity, Equity, and Inclusion 9Round is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws. This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidates. 9Round Franchising, LLC is the franchisor of the 9Round franchised system. Each 9Round franchised location is independently owned and operated by an independent franchisee, and there is no joint employer relationship between 9Round and its franchisees. Franchisees have the sole right to hiring, firing, scheduling, assigning, training, promoting, disciplining, and compensating its employees. As a service to its independently owned and operated franchisees and for brand management purposes only, 9Round may list employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location. Employees at a franchise location are solely and exclusively employed by the Franchisee and are not employees of 9Round Franchising, LLC. Acknowledgement* I understand that I am applying for a position with an employer that is an independently owned and operated 9Round franchisee, not the franchisor, 9Round Franchising, LLC, or any of its affiliates. With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. 9Round Franchising, LLC will not receive a copy of my application, will have no control over whether I receive an interview or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not 9Round Franchising, LLC, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing. Compensation: $14.49 per hour ABOUT 9ROUND 9Round has been delivering fast, effective kickboxing style workouts for over 10 years. Founded in 2008 by husband and wife, Shannon and Heather Hudson, in Greenville, South Carolina, the circuit training format provides a killer workout in just 30-minutes. With over 750 locations and 19 countries across the globe, 9Round continues to gain popularity as people search for a workout that they don't have to schedule their lives around. With no class times and a trainer included with each workout, 9Round makes fitness fun, affordable and accessible. Whether you're male or female, 19 or 91, 9Round makes you stronger in 30 minutes. MISSION STATEMENT We, at 9Round, are on a mission. From the CEO to the Trainers running the floor, we're all about making members stronger in 30 minutes, physically and mentally.
    $14.5 hourly Auto-Apply 60d+ ago
  • Enrollment Specialist

    Mosaic Community Health 4.0company rating

    Bend, OR jobs

    The Enrollment Specialist is the primary point of contact for Mosaic patients with insurance applications and eligibility requirements with state and/or federal insurance programs, including Oregon Health Plan. This includes contacting patients for re-enrollment and assisting the Billing Department with insurance verifications. The Enrollment Specialists will conduct Outreach activities with community partners and other organizations to provide information and enrollment assistance. This position will develop and maintain statistical enrollment reports and manage reports provided by the organization for enrollment and re-enrollment. This position will travel throughout the region to support enrollment assistance. Additionally, this role will be handling pre-registration and registration pre verification for all patients at Mosaic, new or established. Entering, auditing, educating, and advocating for accurate registration in the patient's electronic medical record (EHR). This role identifies patients who have termed from Medicaid/Medicare. When termed, reaches out to patients to inquire as to why they termed and assists patients in navigating the Enrollment process. Provides education on Medicaid eligibility and sliding scale eligibility. Bi-lingual in Spanish/English strongly preferred. Patient Enrollment * Aid and process state and/or federal applications for insurance coverage for patients and community members. * Troubleshoot application questions or concerns from patients and community members. * Serves as a liaison between state/federal systems and patient, providing timely follow-up and processing of applications and insurance eligibility status. * Timely documentation of all assistance including insurance eligibility status in the electronic medical record (EMR) per procedure. Outreach * Monitor enrollment reports to identify enrollment assistance needs. * Active patient outreach to capture patient eligibility status at patient visit. * Community outreach to educate and assist community members with enrollment needs. Customer and Access Services * Advise patients of their Enrollment status with Medicaid/Medicare and aid as needed * Advise patients of financial and/or insurance documentation required for appointments as well as educate patients on different payment options offered Scheduling * Schedule patients in Enrollment appointments as needed * Provide system or clinic support for New Patient and Enrollment scheduling, rescheduling, and cancellations * Confirm patient demographics, registration, and insurance information and update EHR as needed * Promote and educate, MyChart use Pre-Registration * Create new patient records in EHR * Patient activation and education on use and benefits of MyChart * Complete the patient registration process and document in the EHR * Educate patients on FPL, Medicaid, and Marketplace requirements as well as assisting with over the phone support when possible Registration Pre-Verification * Auditor of patient charts to ensure accurate financial registration * Updates patients charts to ensure accurate financial registration including coverage's, guarantors, demographics, annual incomes, and any other registration field that needs correcting * Reaches out to patients to get updated corrected information for accurate financial registration * Works with billing and site supervisors to coordinate needed paperwork and forms for patients * Working in basket messages relating to registration updates, Medicaid eligibility, and sliding scale eligibility Skills & Knowledge Working knowledge of health insurance plans including Medicaid and Medicare. Excellent oral and written communication skills, including effective communication with patients on complex or technical information regarding insurance coverage. Ability to develop and present effective presentations in different location settings and group size. Ability to prepare basic correspondence and simple reports in Microsoft Word and Excel. Ability to create, send and manage email in Outlook. Ability to access and use web-based applications and EMR program. Understanding of healthcare navigation including insurance types, concepts, terminology, billing, and/or regulations required. Knowledge of standard office policies and procedures. Knowledge of Microsoft Office software products preferred. Computer literacy and typing skills. Training in Marketplace enrollment preferred. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc. Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients. Bi-lingual in Spanish/English strongly preferred. Who We Are Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment. Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!
    $31k-37k yearly est. 16d ago
  • Tier 2 Specialist (CSR Operations)

    Maximus 4.3company rating

    Spokane, WA jobs

    Description & Requirements Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC). This is a full-time fully remote position. Why Join Maximus? Becoming part of Maximus means joining a team that offers: - Comprehensive benefits, including medical/dental/vision, paid time off, and more - Opportunities for career advancement and professional development - A collaborative, respectful work environment with supportive leadership and mentorship As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies. This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Job-Specific Essential Duties and Responsibilities - Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats) - Receive and resolve escalations from Tier 1 support staff - Support updates to Standard Operating Procedures (SOPs) - Provide feedback when needed, including input on call trends, processes, procedures, and training - Use computerized systems for tracking, information gathering, and troubleshooting - Handle high volume inbound calls, chats, and emails - Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy - Ensure escalations are in compliance with travel regulations - Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels - Other duties as assigned Job-Specific Minimum Requirements: - High School diploma or equivalent - At least six months of related experience - Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail - Ability to work as part of a team with strong problem/situation analysis capabilities - US Citizenship (no dual citizenship) - Ability to obtain Public Trust clearance - Previous DTMO TAC experience (preferably as Tier 2 Analyst) Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. Preferred Skills & Experience - Active Public Trust clearance #techjobs #VeteransPage #LI-Remote #HotJobs0127LI #HotJobs0127FB #HotJobs0127X #HotJobs0127TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 19.00 Maximum Salary $ 26.50
    $36k-46k yearly est. Easy Apply 4d ago
  • Tier 2 Specialist (CSR Operations)

    Maximus 4.3company rating

    Seattle, WA jobs

    Description & Requirements Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC). This is a full-time fully remote position. Why Join Maximus? Becoming part of Maximus means joining a team that offers: - Comprehensive benefits, including medical/dental/vision, paid time off, and more - Opportunities for career advancement and professional development - A collaborative, respectful work environment with supportive leadership and mentorship As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies. This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Job-Specific Essential Duties and Responsibilities - Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats) - Receive and resolve escalations from Tier 1 support staff - Support updates to Standard Operating Procedures (SOPs) - Provide feedback when needed, including input on call trends, processes, procedures, and training - Use computerized systems for tracking, information gathering, and troubleshooting - Handle high volume inbound calls, chats, and emails - Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy - Ensure escalations are in compliance with travel regulations - Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels - Other duties as assigned Job-Specific Minimum Requirements: - High School diploma or equivalent - At least six months of related experience - Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail - Ability to work as part of a team with strong problem/situation analysis capabilities - US Citizenship (no dual citizenship) - Ability to obtain Public Trust clearance - Previous DTMO TAC experience (preferably as Tier 2 Analyst) Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. Preferred Skills & Experience - Active Public Trust clearance #techjobs #VeteransPage #LI-Remote #HotJobs0127LI #HotJobs0127FB #HotJobs0127X #HotJobs0127TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 19.00 Maximum Salary $ 26.50
    $36k-47k yearly est. Easy Apply 4d ago
  • Tier 2 Specialist (CSR Operations)

    Maximus 4.3company rating

    Eugene, OR jobs

    Description & Requirements Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC). This is a full-time fully remote position. Why Join Maximus? Becoming part of Maximus means joining a team that offers: - Comprehensive benefits, including medical/dental/vision, paid time off, and more - Opportunities for career advancement and professional development - A collaborative, respectful work environment with supportive leadership and mentorship As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies. This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Job-Specific Essential Duties and Responsibilities - Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats) - Receive and resolve escalations from Tier 1 support staff - Support updates to Standard Operating Procedures (SOPs) - Provide feedback when needed, including input on call trends, processes, procedures, and training - Use computerized systems for tracking, information gathering, and troubleshooting - Handle high volume inbound calls, chats, and emails - Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy - Ensure escalations are in compliance with travel regulations - Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels - Other duties as assigned Job-Specific Minimum Requirements: - High School diploma or equivalent - At least six months of related experience - Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail - Ability to work as part of a team with strong problem/situation analysis capabilities - US Citizenship (no dual citizenship) - Ability to obtain Public Trust clearance - Previous DTMO TAC experience (preferably as Tier 2 Analyst) Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. Preferred Skills & Experience - Active Public Trust clearance #techjobs #VeteransPage #LI-Remote #HotJobs0127LI #HotJobs0127FB #HotJobs0127X #HotJobs0127TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 19.00 Maximum Salary $ 26.50
    $32k-43k yearly est. Easy Apply 4d ago
  • Tier 2 Specialist (CSR Operations)

    Maximus 4.3company rating

    Portland, OR jobs

    Description & Requirements Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC). This is a full-time fully remote position. Why Join Maximus? Becoming part of Maximus means joining a team that offers: - Comprehensive benefits, including medical/dental/vision, paid time off, and more - Opportunities for career advancement and professional development - A collaborative, respectful work environment with supportive leadership and mentorship As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies. This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Job-Specific Essential Duties and Responsibilities - Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats) - Receive and resolve escalations from Tier 1 support staff - Support updates to Standard Operating Procedures (SOPs) - Provide feedback when needed, including input on call trends, processes, procedures, and training - Use computerized systems for tracking, information gathering, and troubleshooting - Handle high volume inbound calls, chats, and emails - Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy - Ensure escalations are in compliance with travel regulations - Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels - Other duties as assigned Job-Specific Minimum Requirements: - High School diploma or equivalent - At least six months of related experience - Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail - Ability to work as part of a team with strong problem/situation analysis capabilities - US Citizenship (no dual citizenship) - Ability to obtain Public Trust clearance - Previous DTMO TAC experience (preferably as Tier 2 Analyst) Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. Preferred Skills & Experience - Active Public Trust clearance #techjobs #VeteransPage #LI-Remote #HotJobs0127LI #HotJobs0127FB #HotJobs0127X #HotJobs0127TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 19.00 Maximum Salary $ 26.50
    $32k-42k yearly est. Easy Apply 4d ago
  • Molecular Diagnostics Specialist - WA, OR, & AK Territory

    Mdxhealth 3.9company rating

    Seattle, WA jobs

    The Molecular Diagnostic Specialist (MDS) will be responsible for the Sales and Marketing of mdxhealth's oncology product line within a defined territory. Initially, the MDS will be responsible for calling on Surgeons, Urologists, and Pathologists to create demand for mdxhealth's products. The MDS will be responsible for driving new oncology business, maintaining customer relationships and meeting and exceeding sales targets established by the management team. Responsible for compliance to all applicable regulations including but not limited to the Food and Drug Administration, ISO and State and Federal requirements. Washington, Oregon & Alaska Territory. Ideal location for a candidate is Seattle, WA or Portland, OR area. Must be close to a major airport and must be able to travel. Experience in medical sales as top performer. Bachelor's Degree preferred with 1 to 3 years related experience. Well organized with the ability to successfully manage the territory. Excellent written and verbal communication. Technical ability to teach others scientific data pertaining to mdxhealth products. Team player with positive attitude Hiring salary range: $125,000 to $140,000. The actual annual salary will be determined based on experience and other factors permitted by law. Mdxhealth seeks talented people who are passionate about improving the diagnosis and treatment of cancer patients. Mdxhealth is building world class healthcare company, providing significant career development and financial opportunities. Company Benefits: We offer a comprehensive compensation and benefits package, which includes a competitive salary, company paid medical, dental, vision and life insurance coverage, 401(k) with company match, generous employee discounts, a casual, but driven work environment, and the ability to make a real difference as a key contributor to our growth. Mdxhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at: ************.
    $37k-49k yearly est. Auto-Apply 21d ago
  • Molecular Diagnostics Specialist - WA, OR, & AK Territory

    Mdxhealth 3.9company rating

    Seattle, WA jobs

    The Molecular Diagnostic Specialist (MDS) will be responsible for the Sales and Marketing of mdxhealth's oncology product line within a defined territory. Initially, the MDS will be responsible for calling on Surgeons, Urologists, and Pathologists to create demand for mdxhealth's products. The MDS will be responsible for driving new oncology business, maintaining customer relationships and meeting and exceeding sales targets established by the management team. Responsible for compliance to all applicable regulations including but not limited to the Food and Drug Administration, ISO and State and Federal requirements. * Washington, Oregon & Alaska Territory. * Ideal location for a candidate is Seattle, WA or Portland, OR area. Must be close to a major airport and must be able to travel. * Experience in medical sales as top performer. * Bachelor's Degree preferred with 1 to 3 years related experience. * Well organized with the ability to successfully manage the territory. * Excellent written and verbal communication. * Technical ability to teach others scientific data pertaining to mdxhealth products. * Team player with positive attitude * Hiring salary range: $125,000 to $140,000. The actual annual salary will be determined based on experience and other factors permitted by law. Mdxhealth seeks talented people who are passionate about improving the diagnosis and treatment of cancer patients. Mdxhealth is building world class healthcare company, providing significant career development and financial opportunities. Company Benefits: We offer a comprehensive compensation and benefits package, which includes a competitive salary, company paid medical, dental, vision and life insurance coverage, 401(k) with company match, generous employee discounts, a casual, but driven work environment, and the ability to make a real difference as a key contributor to our growth. Mdxhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at: ************.
    $37k-49k yearly est. 22d ago
  • Accreditation & Licensure Specialist

    Bestcare Treatment Services 3.5company rating

    Redmond, OR jobs

    Full-time Description JOB SUMMARY: The Accreditation and Licensure Specialist serves as lead in managing and facilitation of the agencies accreditation and licensure work to meet and comply with CARF, Oregon Administrative Rules on Behavioral Health and Substance Use Program licensing and CCBHC requirements; Elevates leadership on high-risk issues in collaboration with site leadership; Serves the organization to promote operational standardization in alignment with the regulatory standards to educate and update existing and new changes to the regulations for facilities, site leadership, administrative departments, and executive leadership.? ESSENTIAL FUNCTIONS: Elevates to leadership team where opportunities exist to help the programs to improve regulatory knowledge base in CCBHC, CARF and OAR standards; Gains and maintains a solid understanding of CARF, CCBHC and OAR regulations and changes; Assists in support of on-site accreditation and licensure survey support; CARF Accreditation: Remains current on CARF Behavioral Health Standards Communicates changes effectively and efficiently to Program leadership Manages CARF QIP and project plan on a regular basis Organizes, manages the gathering and storage of proof of compliance with standards in an organized fashion Reviews quality management plan in partnership with Quality Team to ensure it meets CARF Standards CCBHC Licensure: Gains and maintains a strong understanding of CCBHC requirements Constructs timeline of deliverables and responsible party Stays current on CCBHC regulatory changes Facilitates updates effectively and efficiently with Leadership OHA Licensure: Maintains BestCare's calendar of agencies' program licensure renewals Partners with Program Directors in Licensure Renewal process Completes OHA Program licensure renewal application, compiling all necessary documents and submitting to OHA Acts as the primary point of contact between OHA Survey office and BestCare Treatment Services Notifies leadership and program directors of OAR changes that impact agency Advises internal quality improvement and assurance efforts with CARF scope and understanding to strengthen and/or define the initiatives and responsibilities; Assists Program leadership in preparation of site survey to ensure staff and facility are prepared; Elevates regulatory changes or updates for presentation at Quality Committee; Identifies and evaluates risk factors related to BCTS's compliance and program integrity obligations; identifies potential areas of compliance vulnerability, and ensures corrective action to reduce or mitigate these risks; Other related duties as assigned. ORGANIZATIONAL RESPONSIBILITIES: Models BestCare's mission, vision, and values, promoting integrity, compassion, and collaboration; Supports the organization's commitment to equity and inclusion, fostering an environment of cultural awareness and respect for all individuals; Aligns department goals with organizational strategic initiatives; Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs; Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes; Attends required meetings, completes required trainings, and ensures certifications and licenses remain current; Works independently and collaboratively as a positive member of the BestCare team; Performs other organizational duties as assigned. REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: Solid knowledge and understanding of CARF, OHA, and CCBHC regulations and standards; High proficiency in MS Office 365 (Word, Excel, Outlook), EHS platforms, databases, virtual meeting platforms, internet, and ability to learn new or updated software; Strong interpersonal and customer service skills; Strong communication skills (oral and written) and ability to prepare and present training and presentations; Strong organizational skills and attention to detail, accuracy, and follow-through; Excellent time management skills with a proven ability to meet deadlines; Critical thinking skills Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes; Ability to build and maintain positive relationships; Ability to function well and use good judgment in a high-paced and at times stressful environment; Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively; Ability to work effectively and respectfully in a diverse, multi-cultural environment; Ability to work independently as well as participate as a positive, collaborative team member. Requirements QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE: Bachelor's degree in business or a related field, required 5 years of related quality experience in a healthcare environment LICENSES AND CERTIFICATIONS: Project Management Professional (PMP) or ability/commitment to obtain within one year Current CARF Surveyor certification preferred or ability/commitment to obtain within 2 years of hire Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) PREFERRED: Experience in a CARF organization Experience in a CCBHC organization Salary Description $32.50-$40.59
    $30k-37k yearly est. 11d ago
  • Wax Specialist

    European Wax Center 4.1company rating

    Eugene, OR jobs

    Job Description As a wax specialist at the European Wax Center in Eugene, you get to help people feel beautiful every single day. It takes a special person: an open mind, compassion, and love for our craft. We'll set you up for success in ways that go far beyond other waxing suites. You'll have the best products, the most effective processes, and regular news on the latest techniques to help guests feel gorgeous, radiant, and confident in their own skin while you're growing your career. Bonus: you'll help others strut their stuff and feel gorgeous! Perks & Benefits: Base wages starting from $15.05-$15.75/hour Competitive Bonus Plans Bonus Earnings up to $705+ Bi-Weekly Tips Paid Time Off Sick Time Free services & 40% discount on retail products Amazing Workplace Culture Here's what we're looking for: Valid State Esthetician or Cosmetology License Flexible schedule including nights & weekends Positive, friendly, and personable attitude with strong communication skills Focus on overall guest experience & quality services Openness to coaching & feedback You belong in a brand that will develop your craft and grow your expertise. Take the next step in your esthetician career by joining a brand with proven methods and training, and more than 1000 centers across the U.S. By applying for this position, you are seeking employment opportunities with Arnold-Kahana Enterprises Inc, an independent franchisee of the European Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers. About European Wax Center European Wax Center, Inc. (NASDAQ: EWCZ) is the largest and fastest-growing franchisor and operator of out-of-home waxing services in the United States providing guests with an unparalleled, professional personal care experience administered by highly trained wax specialists within the privacy of clean, individual waxing suites. European Wax Center, Inc. continues to revolutionize the waxing industry with their innovative Comfort Wax formulated with the highest quality ingredients to make waxing a more efficient and relatively painless experience. Delivering a 360-degree guest experience, they also offer a collection of proprietary products to help enhance and extend waxing results. Founded in 2004, European Wax Center, Inc. is headquartered in Plano, Texas. Its network includes 944 centers in 45 states as of December 31, 2022. For more information about EWC, visit: ********************************
    $15.1-15.8 hourly 27d ago
  • EMS Specialist - Full Time - Days

    Mary Washington Healthcare 4.8company rating

    Washington jobs

    Start the day excited to make a difference…end the day knowing you did. Come join our team. The EMS Specialist is responsible for ensuring quality improvement through data analysis and audits, coordinating training for EMS personnel, and overseeing EMS communication systems. This role involves managing relationships with EMS agencies, handling compliance and budgeting, supporting disaster preparedness, and contributing to community outreach and EMS research. Additionally, the Specialist serves as a liaison between hospital leadership and EMS teams to resolve issues and improve service delivery. Essential Functions & Responsibilities: Recommends, develops, implements, and evaluates goals, objectives, policies and procedures related to emergency services, and long-range planning to meet future needs. Develops and implements strategic plans to advance EMS quality, compliance, and integration with hospital objectives. Utilizes advanced data analytics to drive quality improvement, identify trends, and report outcomes to executive leadership. Develops and monitors key performance indicators (KPIs) for EMS services. Manages EMS-related budgets, grants, and EMS supply systems. Writes grants, prepares and maintains detailed records, statistics, and related documentation to emergency services. Conducts audits, reviews audio, and analyzes EMS data to identify trends for QI initiatives. Prepares and distributes monthly/quarterly EMS reports to leadership. Oversees EMS communication systems (HEAR Radio, EMS radios, and recording systems). Serves as the Systems Administrator for EMS communication software and hardware. Works with EMS vendors to update and maintain communication systems. Investigates and resolves EMS-related complaints from hospital staff or EMS personnel. Works with medical directors, hospital leadership, and EMS teams to resolve issues and improve service delivery. Collaborates with Stroke, Trauma, and Cardiac Department leadership as applicable under hospital designations and works with EMS in these hospital service areas. Represents EMS on appropriate hospital committees (i.e., Trauma, Stroke, STEMI). Coordinates EMS training sessions and provides Virginia EMS CE credits. Manages NREMT recertification program and clinical rotations for EMS students. Facilitates educational activities for EMS week and community outreach programs. Serves as the primary authority for EMS regulatory compliance, representing the hospital in state and federal matters. Ensures adherence to all local, state, and federal EMS regulations and protocols. Acts as a liaison between MWHC and EMS agencies, including maintaining relationships with regional EMS councils. Participates in local and regional EMS QI activities and conducts case reviews. Serves as MWHC liaison for Preferred Provider contractors for EMS ground and air interfacility transports. Manages quarterly performance review meetings with preferred providers, handling concerns, contractor needs, and response time data sharing. Supports MWHC's disaster preparedness efforts and participates in the Incident Command Team. Develops and implements emergency response plans in collaboration with hospital and community partners. Contributes to EMS research, journals, and EMS-related community events. Collaborates with Marketing department on health fairs and community educational programs. Performs other duties as assigned. Qualifications: Associate's degree in Emergency Medical Services, Emergency Management, Registered Nurse, or related field required; Bachelor's degree preferred. Current Virginia or National Registry Paramedic certification required. BLS, ACLS, and PALS preferred. Minimum of five years of experience in emergency medical services required. Minimum of two years of experience as an EMS Program Officer or Administrator preferred. Strong knowledge of local, state, and federal EMS regulations required. Proficiency in EMS software and data management systems required. Experience with budget management and resource allocation required. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. Required Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills. Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team. Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals. “It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”
    $26k-36k yearly est. Auto-Apply 42d ago

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