Medical Receptionist jobs at Yale New Haven Health - 49 jobs

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned. EEO/AA/Disability/Veteran Responsibilities * 1. Maintain appointment schedule template (alterations, deletions, additions). * 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers. * 2. Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient. * 2.1 Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures * 3. Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary. * 3.1 Maintain proper telephone etiquette when speaking with patients/companies and healthcare team. * 4. When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures. * 4.1 Track referrals coming into the practice. * 5. Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures. * 6. Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail. * 6.1 Forwards phones to answering service and notifies answering service about the physicians on-call status. * 7. Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures. * 8. Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities. * 8.1 Attend and actively participate in staff meetings * 9. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. * 9.1 Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs. * 10. Performs all other related/additional tasks as requested by physicians and/or management. * 10.1 Provide cross coverage as needed * 11. May assist and/or perform chaperone duties for patient medical procedures as needed. * 12. May assist and/or perform chaperone duties for patient medical procedures as needed. Qualifications EDUCATION High School degree or equivalent required. EXPERIENCE 1 year of administrative healthcare experience or 2 years of administrative office experience required. SPECIAL SKILLS Excellent, organizational, communication, customer service and teamwork skills required. Ability to multi-task is essential. EMR experience preferred and working knowledge of Microsoft office applications required. Core philosophy or values consistent with a patient-centered approach to care. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image. YNHHS Requisition ID 158433

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays Responsibilities: 1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned. Education: HS GRAD/EQUIVALENT Other Information: Education: Essential: HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire. Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Some occupational risk Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force Physical Environment: Some exposure to dirt, odors, noise, human waste, etc. Company: Danbury Hospital Org Unit: 268 Department: Patient Access Exempt: No Salary Range: $19.00 - $21.00 Hourly Share: Share with Email Share on Twittershare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion. *$500 Sign on Bonus (External Hires Only)* * ***On average this office sees 125 - 150 patients per day with 500 - 700 phone calls. This is a very large and fast paced office. Must be able to handle a busy workflow of incoming phone calls in our call center. Looking for an outgoing go-getter/team player.** **** *Title:* Medical Practice Patient Representative (Clerical Assistant) - NHMP Danbury Primary Care (Call Center) - Danbury, CT. Full Time/40 hours per week, Variable 8 hour shifts 7:00am - 7:00pm, Monday - Friday. *Summary:*Provides clerical and administrative support and coordinates the patient care activities for physician practice. *Responsibilities:* 1. Ensures accuracy of patient's information, including demographics and insurance. 2. Performs reception of customers and communicates pleasantly and effectively. 3. Answers phones, routes calls, take messages, conveys information, and assures accurate communication. 4. Registers, verifies and schedules patient appointments, testing, and referrals. 5. Reschedules cancelled, no show, tickler appointments. 6. Processes record requests, including the copying, billing, charging and recording. 7. Collects co-pays and reconciles moneys for deposit. 8. Obtains and coordinates record retrieval for new and established patients. 9. Completes audits as assigned. 10. Performs intake and processing of medical records and other documentation and correspondence via eFax. 11. Presents a professional appearance and image. 12. Fulfills all compliance responsibilities related to the position. 13. Performs other duties as assigned. *Other information:* *Education Required:*High School Diploma/GED or equivalent - 1 year customer related experience required - Preferred: 1+ years of healthcare experience Salary Range: $18.13 - $34.50 Hourly (Based on years of relative experience) EOE, including disability/vets. With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

$500 Sign On Bonus (Externals Only) Title: Medical Practice Patient Representative (Clerical Assistant) - 40 hour per week - 8 hour shifts, Monday - Friday, between the hours of 8:00am - 4:30pm. Rhinebeck, NY. Purpose: Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff. Essential Responsibilities: 1. Maintains reception area while ensuring all patients are greeted and check in/out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms. 2. Verifies all patients insurances online or via the phone and collects copays and co-insurances. 3. Post charges and copayments. Enter information on spreadsheet once balanced. 4. Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready. 5. Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms. 6. Pull charts for nurses to prepare for patient visits. Process medical record requests. 7. Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested. 8. Complete and review disability and workman's compensation forms and obtain physician signature. 9. Maintain filing, charting, faxing and all other clerical functions needed for this office. 10. All mainlining functions including sending new patient welcome packets the day initial appointment is made. 11. Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor) 12. Demonstrates regular, reliable and predictable attendance 13. Performs other duties as required Company: Nuvance Health Med Practice PC Org Unit: 1950 Exempt: No Salary Range: $17.72 - $33.48 Hourly Location: Rhinebeck, NY Department: Pulmonary Medicine Org Unit: 1150 Education and Experience Requirements: * High School Diploma/GED or Equivalent * 1 year customer related experience required * Preferred: 1+ years of healthcare experience Salary Range: $17.72 - $30.44 Hourly based on experience Share: Share with Email Share on Twittershare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

*$500 Sign On Bonus (Externals Only) * * *Title: *Medical Practice Patient Representative (Clerical Assistant) - 40 hour per week - 8 hour shifts, Monday - Friday, between the hours of 8:00am - 4:30pm. *Rhinebeck, NY.* *Purpose:*Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff. *Essential Responsibilities:* 1. Maintains reception area while ensuring all patients are greeted and check in/out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms. 2. Verifies all patients insurances online or via the phone and collects copays and co-insurances. 3. Post charges and copayments. Enter information on spreadsheet once balanced. 4. Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready. 5. Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms. 6. Pull charts for nurses to prepare for patient visits. Process medical record requests. 7. Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested. 8. Complete and review disability and workman's compensation forms and obtain physician signature. 9. Maintain filing, charting, faxing and all other clerical functions needed for this office. 10. All mainlining functions including sending new patient welcome packets the day initial appointment is made. 11. Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor) 12. Demonstrates regular, reliable and predictable attendance 13. Performs other duties as required Company: Nuvance Health Med Practice PC Org Unit: 1950 Exempt: No Salary Range: $17.72 - $33.48 Hourly Location: Rhinebeck, NY Department: Pulmonary Medicine Org Unit: 1150 Education and Experience Requirements: - High School Diploma/GED or Equivalent - 1 year customer related experience required - Preferred: 1+ years of healthcare experience Salary Range: $17.72 - $30.44 Hourly based on experience We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

$500 Sign On Bonus (External Hires Only) Title: Medical Practice Patient Representative (Office Assistant) with Orthopedics - SH- Sharon, CT . 40 hours per week - Variable 8 hour shifts between 8:30am - 5:00pm, Monday - Friday. Summary: Provides advanced level clerical and administrative support and coordinates the patient care activities for physician practice operations. Responsibilities: 1. Coordinates and schedules appointments and obtains authorizations for testing, referrals, surgical procedures, hospital procedures, hospital admissions. 2. Reconciles money and financial reports for daily office deposit. 3. Expected to be cross-trained and provide back-up for check in/out staff. 4. Coordinates and maintains physician schedules including, but not limited to, meetings, teaching, inpatient rounding. 5. Maintains and orders office supplies for efficiency of operation while ensuring budgetary controls. 6. Participates in the reengineering of workflows and process improvements throughout the practice to meet the requirements of programs such as Patient Centered Medical Home and Meaningful Use. 7. Completes audits and assists with tracking and reporting of information as needed. 8. Acts as a super user for telephone and/or scheduling systems. 9. Presents a professional appearance and imagine. 10. Fulfills all compliance responsibilities related to the position. 11. Performs other duties as assigned. Education Required: High School Diploma/GED • 1 year customer related experience required • Preferred: 1+ years of healthcare experience Salary Range: $17.72 - $30.44 Hourly Share: Share with Email Share on Twittershare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

*$500 Sign On Bonus (External Hires Only)* ** *Title:*Medical Practice Patient Representative (Office Assistant) with Orthopedics - SH- Sharon, CT . 40 hours per week - Variable 8 hour shifts between 8:30am - 5:00pm, Monday - Friday. *Summary:*Provides advanced level clerical and administrative support and coordinates the patient care activities for physician practice operations. *Responsibilities:* 1. Coordinates and schedules appointments and obtains authorizations for testing, referrals, surgical procedures, hospital procedures, hospital admissions. 2. Reconciles money and financial reports for daily office deposit. 3. Expected to be cross-trained and provide back-up for check in/out staff. 4. Coordinates and maintains physician schedules including, but not limited to, meetings, teaching, inpatient rounding. 5. Maintains and orders office supplies for efficiency of operation while ensuring budgetary controls. 6. Participates in the reengineering of workflows and process improvements throughout the practice to meet the requirements of programs such as Patient Centered Medical Home and Meaningful Use. 7. Completes audits and assists with tracking and reporting of information as needed. 8. Acts as a super user for telephone and/or scheduling systems. 9. Presents a professional appearance and imagine. 10. Fulfills all compliance responsibilities related to the position. 11. Performs other duties as assigned. *Education Required:*High School Diploma/GED - 1 year customer related experience required - Preferred: 1+ years of healthcare experience Salary Range: $17.72 - $30.44 Hourly We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

*Title: *Medical Practice Patient Representative (Clerical Assistant) -NHMP Float Team Region C (Norwalk): - Float Differential $ Included - 8 hour shifts between 8:00am - 5:00pm. *Exciting opportunity for a candidate looking to gain experience in all different types of medicine - Primary Care, Surgical, Specialty.* **Must have reliable transportation - Float Pool employees provide coverage to medical offices that are in need of coverage. Great way to network, develop your skills and work in various medical departments - Primary Care, Specialty & Surgical Offices, etc.* **Region C: Will cover medical offices/departments in the following towns: Wilton, Norwalk, New Canaan, Darien & Westport.* *Summary:*Provides clerical and administrative support and coordinates the patient care activities for physician practice. *Responsibilities:* 1. Ensures accuracy of patient's information, including demographics and insurance. 2. Performs reception of customers and communicates pleasantly and effectively. 3. Answers phones, routes calls, take messages, conveys information, and assures accurate communication. 4. Registers, verifies and schedules patient appointments, testing, and referrals. 5. Reschedules cancelled, no show, tickler appointments. 6. Processes record requests, including the copying, billing, charging and recording. 7. Collects co-pays and reconciles moneys for deposit. 8. Obtains and coordinates record retrieval for new and established patients. 9. Completes audits as assigned. 10. Performs intake and processing of medical records and other documentation and correspondence via eFax. 11. Presents a professional appearance and image. 12. Fulfills all compliance responsibilities related to the position. 13. Maintains and Model Nuvance Health Values. 14. Demonstrates regular, reliable and predictable attendance. 15. Performs other duties as required. *Other information:* *Education Required:*High School Diploma/GED or equivalent - 1 year customer related experience required - Preferred: 1+ years of healthcare experience PRN Rate: $25.58 We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

Simulated Patient - Per Diem May float between Danbury, New Milford and Norwalk Hospitals. Hours: Per Diem; variable shifts between 9 am - 5 pm with occasional off shifts and weekends. Under the supervision of clinical education faculty, simulates medical scenarios or cases in teaching and/or assessment activities for health-care professionals and students to learn a variety of clinical skills and procedures. Responsibilities: 1. Simulate medical scenarios with realism in a standardized, accurate and reliable manner. 2. Provide written or oral feedback on medical scenarios to all learners and Spratt Center staff. 3. Participate in training for standardized medical scenarios. 4. Participate in the set up and break down of any simulation activities occuring in the Spratt Center. 5. Observe real-time simulations and/or videotaped simulations to ensure the standards for portrayal are maintained. 6. Fulfills all compliance responsibilities related to the position. 7. Performs other duties as assigned. Other information: Qualifications: Required: Ability to learn clinical skills in a limited capacity; to accurately assess learner performance of clinical skills; communicate effectively both orally and in writing with a diverse population of learners; Flexible and reliable with scheduling and assignments; operates a computer and related software applications; exercise discretion and ensure a high-level of confidentiality; willingness to work cooperatively with learners, educators and staff. Minimum Experience: zero to six months Desired: Ability to recall information at 95% accuracy. Education: Essential: * HS Graduate or Equivalent Salary Range: $16.50 - $24.18 Hourly, commensurate with experience. Per diem rate: $25.00/hour About Nuvance Health Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care. Non-acute care is offered through various affiliates. Share:

*Simulated Patient - Per Diem* May float between Danbury, New Milford and Norwalk Hospitals. Hours: Per Diem; variable shifts between 9 am - 5 pm with occasional off shifts and weekends. Under the supervision of clinical education faculty, simulates medical scenarios or cases in teaching and/or assessment activities for health-care professionals and students to learn a variety of clinical skills and procedures. *Responsibilities:* 1. Simulate medical scenarios with realism in a standardized, accurate and reliable manner. 2. Provide written or oral feedback on medical scenarios to all learners and Spratt Center staff. 3. Participate in training for standardized medical scenarios. 4. Participate in the set up and break down of any simulation activities occuring in the Spratt Center. 5. Observe real-time simulations and/or videotaped simulations to ensure the standards for portrayal are maintained. 6. Fulfills all compliance responsibilities related to the position. 7. Performs other duties as assigned. Other information: *Qualifications:* Required: Ability to learn clinical skills in a limited capacity; to accurately assess learner performance of clinical skills; communicate effectively both orally and in writing with a diverse population of learners; Flexible and reliable with scheduling and assignments; operates a computer and related software applications; exercise discretion and ensure a high-level of confidentiality; willingness to work cooperatively with learners, educators and staff. Minimum Experience: zero to six months Desired: Ability to recall information at 95% accuracy. *Education:* Essential: * HS Graduate or Equivalent Salary Range: $16.50 - $24.18 Hourly, commensurate with experience. Per diem rate: $25.00/hour *About Nuvance Health* Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care. Non-acute care is offered through various affiliates. We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

at Danbury Hospital ED SUPPORT ASSITANT - PART TIME 32 HOURS (8 & 12 hour shifts between 3p and 7a) Needed at the Danbury Hospital. Our Emergency Department is growing along with Nuvance Health as we have joined Northwell Health. Experience fielding a high volume of calls, ability to pivot and be decisive quickly as well as strong knowledge of medical terminology REQUIRED. Previous healthcare experience. Pay based on full years of experience and starts at $17/hour plus shift differentials. Summary: Provides clerical support, coordinates general activity and communicates clearly with all disciplines. Assists with patient through-put and other related tasks. Responsibilities: 1. Assesses and performs clerical needs of the unit based on clinical requests and monitoring of patient activity in a knowledgeable, skillful, consistent and continuous manner. 2. Provides input to charge nurse, clinical leader, and manager with department staffing process. 3. Maintains proficiency in HMED, Cerner, Invision, Teletracking and other system applications required for the performance of required duties. 4. Completes and maintains scanning functions accurately identifying the correct patient and document to ensure an accurate patient chart in EDIS and Document Imaging. 5. Performs all tasks associated with various alerts; may include but is not limited to Trauma alert, Stroke Alert, STEMI alert, etc. 6. Maintains knowledge of all downtime functions and their associated impact on ancillary systems. Functions may include but are not limited to HMED and Cerner registration, Cerner orders, Invision orders, obtaining results, scanning of downtime documents, etc. 7. Interacts effectively with other department staff who are required to provide patient care such as phlebotomy, radiology, respiratory, etc. 8. Maintains knowledge of and performs Disaster Plan (Plan D) tasks timely, and efficiently assisting the clinical staff with patient through-put. 9. Organizes and maintains all logs and files to achieve compliance with JCAHO, State, Federal, department, and organization requirements. 10. Provides information appropriate to the age of the patients served on her/his assigned shift and within the parameters of the position. 11. Ensures patient satisfaction through appropriate communications both in person and on the phone. Provides clear, concise information and timely transfer of calls or information to the charge nurse. 12. Manages and maintains various supplies such as forms, labels, paper, etc. 13. Formulates and uses effective working relationships with all health care team members and patients. 14. Maintains a safe and orderly work environment. 15. Fulfills all compliance responsibilities related to the position. 16. Performs other duties as assigned. Education: HS GRAD/EQUIVALENT Other Information: Required: Data entry. Ability to navigate a multi-application environment. Minimum Experience: six months Desired: MS Word and MS Excel. Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Some exposure to dirt, odors, noise, human waste, etc. Company: Danbury Hospital Org Unit: 119 Department: Emergency Department Exempt: No Salary Range: $16.50 - $30.44 Hourly

at Danbury Hospital ED SUPPORT ASSISTANT WANTED - 20 HOURS - DANBURY HOSPITALCome join a growing and dynamic Emergency Department Team. In this role you will provide clerical support among other tasks. The ability to handle 100's of calls and quickly pivot are necessary to be successful. Knowledge of Medical Terms is REQUIRED. Previous healthcare experience strongly preferred. Must be able to work between the hours of 7am - 7pm. This is a good first step to growing a career within the emergency department. Pay based on full years of experience and starts at $17/hour plus shift differentials. Benefits offered. This is a union role. Summary: Provides clerical support, coordinates general activity and communicates clearly with all disciplines. Assists with patient through-put and other related tasks. Responsibilities: 1. Assesses and performs clerical needs of the unit based on clinical requests and monitoring of patient activity in a knowledgeable, skillful, consistent and continuous manner. 2. Provides input to charge nurse, clinical leader, and manager with department staffing process. 3. Maintains proficiency in HMED, Cerner, Invision, Teletracking and other system applications required for the performance of required duties. 4. Completes and maintains scanning functions accurately identifying the correct patient and document to ensure an accurate patient chart in EDIS and Document Imaging. 5. Performs all tasks associated with various alerts; may include but is not limited to Trauma alert, Stroke Alert, STEMI alert, etc. 6. Maintains knowledge of all downtime functions and their associated impact on ancillary systems. Functions may include but are not limited to HMED and Cerner registration, Cerner orders, Invision orders, obtaining results, scanning of downtime documents, etc. 7. Interacts effectively with other department staff who are required to provide patient care such as phlebotomy, radiology, respiratory, etc. 8. Maintains knowledge of and performs Disaster Plan (Plan D) tasks timely, and efficiently assisting the clinical staff with patient through-put. 9. Organizes and maintains all logs and files to achieve compliance with JCAHO, State, Federal, department, and organization requirements. 10. Provides information appropriate to the age of the patients served on her/his assigned shift and within the parameters of the position. 11. Ensures patient satisfaction through appropriate communications both in person and on the phone. Provides clear, concise information and timely transfer of calls or information to the charge nurse. 12. Manages and maintains various supplies such as forms, labels, paper, etc. 13. Formulates and uses effective working relationships with all health care team members and patients. 14. Maintains a safe and orderly work environment. 15. Fulfills all compliance responsibilities related to the position. 16. Performs other duties as assigned. Education: HS GRAD/EQUIVALENT Other Information: Required: Data entry. Ability to navigate a multi-application environment. Minimum Experience: six months Desired: MS Word and MS Excel. Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Some exposure to dirt, odors, noise, human waste, etc. Company: Danbury Hospital Org Unit: 119 Department: Emergency Department Exempt: No Salary Range: $16.50 - $30.44 Hourly

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career.* * *Summary:* The primary function of the Front Desk Receptionist is to greet, monitor, and grant access to appropriate visitors to the Nuvance Health Corporate Headquarters. The Receptionist adheres to all system policies including patient confidentiality while helping to direct visitors to their proper destination. Supports visitors in an efficient, courteous and friendly manner, creating a positive first impression. *Responsibilities:* 1.Greets visitors and maintains visitor logs, demonstrating a courteous and friendly manner when assisting visitors and the general public. 2.Answer and direct phone calls. 3.Completes security procedures such as issuing badges or visitor passes, adhering to visitor restrictions and confidentiality. 4.Performs administrative activities such as booking meeting rooms, arranging transportation, receiving, delivering, and sending mail and packages. 5.Responds to internal and external inquiries. 6.May provide back up for clerical projects or route phone calls. 7.Assists with planning and coordinating office-wide processes such as facilities maintenance, space planning, moves, equipment installations, and other events or projects with internal and external stakeholders. 8.Maintain a clean and organized reception area. 9.Manage inventory and places orders for office equipment, supplies, or provisions. 10.Processes invoices 11.May act as backup for phone coverage or assist with events and other special projects. 12.May be responsible for performing company database or system administration tasks, including data input, reporting, user support, and upgrades. 13.Addresses routine day-to-day problems or coordinates with stakeholders to obtain solutions. 14.Identifies, communicates, and escalates emergencies and crises to the appropriate employee(s). 15.Maintains and models the organizationï ½s values. 16.Demonstrates regular, reliable and predictable attendance. 17.Performs other duties as required. *Education Skills Experience* ** · Fluent in reading, writing and speaking English · High School Diploma or equivalent required · Ability to deal with people courteously and professionally · Proficiency in basic Microsoft Office software · Minimum 1 year job related experience in a customer service-oriented position · Ability to communicate in Spanish a plus · Demonstrated ability to maintain a high level of confidentiality With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! Working Conditions: Manual: Little or no manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Generally pleasant working conditions Company: Nuvance Health Org Unit: 1790 Department: Corporate Expense - Hr Exempt: No Salary Range: $18.13 - $34.50 Hourly We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion. Title: Medical Practice Coordinator - NHMP Danbury Gyn/Oncology - Danbury, CT. Full time/40 hours, 8-hour shifts 8:00am - 4:30pm, Monday - Friday. Summary: Responsible for providing leadership and oversight to their assigned medical practice in conjunction with practice leadership. Works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and enhance the patient experience. Supports the staff's ability to provide safe, efficient, and patient-centered care. Responsible for assisting in managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance. Responsibilities: 1. Coordinates the day-to-day operations of the medical practice including oversight of clerical support staff and serves as a resource person to all staff. 2. Participates in the development and implementation of short-term and long-term goals in conjunction with practice leadership to grow the business. 3. Assists practice leadership in managing provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards. 4. Participates in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action. 5. Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner. 6. Assists with training and educating staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations. 7. Assists with ensuring that all revenue cycle processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing. 8. Participates in monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members. 9. Works collaboratively with practice leadership to develop action plans for meeting or exceeding KPIs. 10. Collaborates with practice leadership to manage expenses support for the operating budget. 11. Assist practice leadership to manage and maintain medical practice physical plant, equipment, and inventory control. 12. Assists with oversight of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department. 13. Provides assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities, where applicable. 14. Maintains and Model the Organizations values. 15. Fulfills and adheres to all compliance responsibilities related to the position. 16. Performs other duties as required. Other Information: Requirements: High School Diploma/GED, 2 years medical office experience, preferably in a supervisory role. Strong interpersonal, telephone and computer skills (Microsoft Office Suite required). Working knowledge of practice management and electronic medical record software systems. Knowledge of medical terminology preferred. Strong written and verbal communications skills. Ability to travel between practices as needed. Salary Range: $19.54 - $37.94 hourly (Pay per years of relative experience) With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! Share: Share with Email Share on Twittershare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion.*Title:* Medical Practice Coordinator - NHMP Danbury Gyn/Oncology - Danbury, CT. Full time/40 hours, 8-hour shifts 8:00am - 4:30pm, Monday - Friday. *Summary: *Responsible for providing leadership and oversight to their assigned medical practice in conjunction with practice leadership. Works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and enhance the patient experience. Supports the staff's ability to provide safe, efficient, and patient-centered care. Responsible for assisting in managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance. *Responsibilities:* 1. Coordinates the day-to-day operations of the medical practice including oversight of clerical support staff and serves as a resource person to all staff. 2. Participates in the development and implementation of short-term and long-term goals in conjunction with practice leadership to grow the business. 3. Assists practice leadership in managing provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards. 4. Participates in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action. 5. Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner. 6. Assists with training and educating staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations. 7. Assists with ensuring that all revenue cycle processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing. 8. Participates in monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members. 9. Works collaboratively with practice leadership to develop action plans for meeting or exceeding KPIs. 10. Collaborates with practice leadership to manage expenses support for the operating budget. 11. Assist practice leadership to manage and maintain medical practice physical plant, equipment, and inventory control. 12. Assists with oversight of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department. 13. Provides assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities, where applicable. 14. Maintains and Model the Organizations values. 15. Fulfills and adheres to all compliance responsibilities related to the position. 16. Performs other duties as required. *Other Information:* *Requirements: *High School Diploma/GED, 2 years medical office experience, preferably in a supervisory role.Strong interpersonal, telephone and computer skills (Microsoft Office Suite required). Working knowledge of practice management and electronic medical record software systems. Knowledge of medical terminology preferred. Strong written and verbal communications skills. Ability to travel between practices as needed. Salary Range: $19.54 - $37.94 hourly (Pay per years of relative experience) With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

Day Shift: 8a-4:30p. Pay is based on yrs of experience and starts at $17.50/hr. plus shift differentials. This is a union position. Required: High School Diploma or GED At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care. Our accolades include the following: * The Leapfrog Group - Grade A for quality and patient safety * Healthgrades - America's 50 Best Hospitals * U.S. News & World Report - high performance in heart failure treatment At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you'll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we're not just part of the community - we are its center. Summary: To provide a combination of secretarial, computer data entry, reception and clerical duties at the direction of the Administrative Nurse Manager or Designee. Responsibilities: 1. Transcribes Physician's Orders in an accurate and timely manner according to Norwalk Hospital's Policies and Procedures, Initiates or updates appropriate patient information in the Chart Review Conservation of the computer system where appropriate. Reviews data in Chart Review on a daily basis and eliminates any non-current data, according to unit standard, Notifies appropriate personnel of STAT orders. Accesses lab values when requested, Calls department for facilitation of transcribed orders when appropriate. 2. Prepares, maintains and forwards records in an accurate and timely manner, Replenishes and reviews records on a daily basis, according to unit procedures. Files all reports in the correct patient's records daily, Prepares records for admission, transfer, surgery, procedures, discharge and expiration. Delivers expiration records to Admitting, immediately, Processes discharge records according to standard chart order. 3. Communicates effectively and courteously with patients, visitors, and coworkers within the scope of his/her responsibilities. Identifies unit and self when answering phone, Uses a Windows-based computer system competently, Assists the RN in care delivery by providing accurate and timely processing of communications. Relays information to appropriate person in a timely manner. 4. Demonstrates compliance with identified policies and procedures in carrying out unit assignments i.e., postings, work sheets, maintenance of data and knowledge of medical terminology, Demonstrates willingness to assist with and improve unit operations, Maintains neat and orderly appearance and environment. 5. Monitors, orders and oversees maintenance of equipment and supplies in a proper, orderly and cost-effective manner, Enters and renews chargeable items/services into computer system for patient care correctly, Contacts appropriate departments as directed by Manager/designee, for needed services on nursing unit. 6. Receives patient posting and assists in room assignments as necessary. Updates and maintains Unit Secretary Worksheets where appropriate. Assists in QA studies as assigned by the Nurse Manager/designee. Maintains and updates telephone listings. 7. Checks all patient's line of vision, and/or identification bands and bed tags per unit standards. Sorts and delivers patient mail when received. Respects patients' privacy. 8. Performs other duties as assigned. 9. Fulfills all compliance responsibilities related to the position. Other Information: Required: High School Graduate or equivalent. Previous secretarial/computer experience preferred with Windows based computer system. Hospital or other health care setting experience. Minimum Experience: zero to six months Desired: Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Significant occupational risk Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force Physical Environment: Significant exposure to dirt, odors, noise, human waste, etc. Company: Norwalk Hospital Association Org Unit: 338 Department: Psych Unit Exempt: No Salary Range: $17.00 - $28.50 Hourly With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! Share: Share with Email Share on Twittershare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

Rotating days and evening shifts - 7a-3p, 3p-1130p and every other weekend. Pay based on yrs of experience and starts at $17.50/hr. plus differentials. At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care. Our accolades include the following: * The Leapfrog Group - Grade A for quality and patient safety * Healthgrades - America's 50 Best Hospitals * U.S. News & World Report - high performance in heart failure treatment At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you'll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we're not just part of the community - we are its center. Summary: To provide combination secretarial, computer data entry, reception and clerical duties at the direction of the Administrative Nurse Manager or Designee. Responsibilities: 1. Transcribes Physician's Order's in an accurate and timely manner according to Norwalk Hospital's Policies and Procedures. 2. Prepares, maintains and forwards records in an accurate and timely manner. Files all reports in the correct patient's records daily. Replenishes and reviews records on a daily basis, according to unit procedures. 3. Communicates effectively and courteously with patients, visitors, and coworkers within the scope of his/her responsibilities. Identifies unit and self when answering phone. 4. Follows all identified policy and procedures in carrying out unit assignments i.e., postings, work sheets, maintenance of data and knowledge of medical terminology. Offers suggestions and solutions to help improve unit operations. Maintains neat and orderly appearance and environment. Complies all competencies and annual requirements as established by the Staff Development Department and the Nurse Manager. Maintains personal Educational Record. 5. Monitors, orders and oversees maintenance of equipment and supplies in a proper, orderly and cost-effective manner. Enters and renews chargeable items/services into computer system for patient care correctly. Contacts appropriate departments as directed by Manager/designee, for needed services on nursing unit. 6. Enters all assignments into the Navicare system. Enters the Nash data every 4 hours and reviews the previous 24 hours of data for accuracy on day shift. Supports unit by assisting with call bell response according to unit standard, following hierarchy. Completes unit safety rounds, including checking name bands, signage, and emergency equipment. 7. Performs other duties as assigned. 8. Fulfills all compliance responsibilities related to the position. Education: HS GRAD/EQUIVALENT Other Information: Required: High School Graduate or equivalent. Previous secretarial/computer experience preferred with Windows based computer system. Hospital or other health care setting experiences. Minimum Experience: zero to six months Desired: Working knowledge of medical terminology Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Some occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Generally pleasant working conditions Company: Norwalk Hospital Association Org Unit: 388 Department: Progressive Care Exempt: No Salary Range: $17.00 - $28.50 Hourly With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! Share: Share with Email Share on Twittershare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care. Non-acute care is offered through various affiliates, Job Summary: Responsible for performing various administrative, secretarial and clerical duties. Understands and follows the organization's policies, procedures and standards. Is an independent worker, meeting the day-to-day needs of the director and the department. Participates in the department's and organization's performance improvement activities. Duties: * Greets visitors, directs visitors appropriately; maintains the communication flow of the office. * Demonstrates the ability to be flexible and organized during stressful situations. * Answers the telephone in a professional manner; screens calls, takes messages, directs calls appropriately. * Sorts, logs and distributes all incoming mail; identifies mail that needs immediate attention. * Maintains an organized, efficient filing system. Debrides files according to established department and hospital guidelines. * Records, prepares and distributes meeting minutes. * Orders supplies and printing weekly. Assists in cost containment through appropriate ordering and conserving of supplies and equipment. * Interacts professionally with all visitors, within the department/office and with other departments. * Transcribes from dictated or written material minutes, memoranda, policies, procedures and reports. * Accepts other duties as assigned. Regulatory Requirements: * High school graduate or equivalent. * Previous knowledge of medical terminology required ( great role for a care technician looking to step away from direct patient care ) * Must be able to use office software's such as Microsoft, Word, Excel * Must be an organized multi tasker with strong written and verbal skills Position Summary: * Location: Sharon Hospital * Work Type: FT - 40hr * Standard Hours: 8 hr shifts * Work Schedule: Eve 8 * Work Shift: 3 -11:30pm * Department: Psych * Salary Range: $17- 25/hr based on years of creditable experience We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The patient grievance coordinator ensures that the organization is in compliance with regulatory body requirements for the management of patient complaints and grievances. Works closely with patient relations leadership to ensure that patient representatives maintain compliance with the Center for Medicare and Medicaid Services (CMS) standards in documentation and grievance follow-up. Serves as the lead person for the investigation, reporting, and resolution of patient grievances. Is responsible for ensuring that the hospital is in compliance with CMS Conditions of Participation related to patient grievance management. Serves as liaison between patients, families, visitors, hospital staff, and medical staff. Enhances patient and family awareness of the institution's responsiveness to concerns. Displays the hospital's overall commitment to exceptional delivery of patient care by imparting a caring attitude and prompt responsiveness, which is critical to the continued success of the organization. Serves as an institutional leader in patient relations. Is responsible for regular reports to the patient grievance committee and for the preparation and distribution of the patient grievance committee agenda and meeting records. EEO/AA/Disability/Veteran Responsibilities * 1. Manages the patient grievance process, ensuring that CMS guidelines and health system/physician enterprise polices are adhered to and that patients are responded to within CMS designated time frames, with adequate detail to address concerns. * 2. Ensures that patient representatives adhere to patient grievance process and timelines. * 2.1. Manages the daily flow of all patient grievances. * 2.2. Makes personal contact with patients who have filed grievances. 2.3. Investigates all patient grievances by researching concerns with medical staff, nursing staff, and other pertinent staff, including the review of medical records and other records as needed. 2.4. Serves as role model for collaborative, cooperative interactions with all persons, both within and outside the department * 3. Facilitates and coordinates the patient grievance committee meetings by scheduling, facilitating, and providing meeting records for distribution among committee members. * 4. Responsible for written responses to patient grievances, according to CMS guidelines for content and timeliness. Reviews responses drafted by patient representatives and ensures that responses are well-written and reflect investigation of each issue presented by grievant. * 5. Provides monthly reports to patient grievance committee, including trending and analysis of patient concerns through grievances. Prepares annual summary of patient grievance activity for reporting to administration. * 6. Facilitates patient and family meetings with hospital personnel to resolve patient grievances. Prepares hospital personnel for meetings and provides written resolution to patients/families. * 7. Makes referrals as appropriate to patient experience and engagement managers for possible patient and family advisors. * 8. Other duties as assigned. Qualifications EDUCATION Bachelor's Degree in Human Services, Public Relations, Communication, or related field required. Master's Degree highly preferred. EXPERIENCE Five (5) to seven (7) years? experience in a healthcare setting which includes extensive experience in patient relations/patient satisfaction. Demonstrated experience in complaint resolution, coordination and interaction with senior staff and the medical community. SPECIAL SKILLS Excellent interpersonal, verbal, and written communication skills. Demonstrated emotional maturity in interaction with others. Ability to work independently. Proven history of ability to handle sensitive and highly confidential issues. Must have proven history of exemplary customer service skills, including de-escalation techniques. Must demonstrate understanding and be able to communicate clearly regarding billing issues as related to quality of care. PHYSICAL DEMAND While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. They are frequently required to reach with hands and arms. They are also required to stand and walk. They must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate. Must be able to adhere to the requirements of the role. Incumbents, as well as external and internal applicants who become disabled, must be able to perform the essential job functions with or without the assistance of reasonable accommodation as determined on a case-by-case basis YNHHS Requisition ID 164515