Customer Support Associate
Compensation: Base Pay: $21.00 - $22.50 / hour
Total Compensation: Top performers exceed $31.50/hour + Uncapped bonuses
What this means: Uncapped earning potential with a proven 40%+ uplift for high performers.
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities:
Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
Ideal Profile:
1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
Master of professional communication with ability to command high volume inquiries
Fast and accurate typist: 50+ WPM required
Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
Excited by technology and sees AI as a partner that enhances skills
The Puffy DNA
We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor - regardless of their size.
Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
Go All-In: When the mission demands it, we rally as one team to cross the finish line.
✨ Your Total Compensation & Benefits
💰 Compensation:
Base: $21-$22.5/hour + unlimited and uncapped bonus earning potential
🏥 Health & Protection:
Comprehensive medical, dental, and vision insurance
🌴 Time Off:
Generous Paid Time Off (PTO) + US Public holidays
💼 Work Environment:
Access to AI-native tool stack
Learning & development opportunities
International team collaboration (14+ nationalities)
✅ Other Benefits:
401(k) with Company Match
Free Puffy mattress after 6 months
$1,000 Puffy/Halo Board store credit after 1 year
Ready to Shape Your Story?
Click "Apply" and take the first step.
$21-22.5 hourly 1d ago
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Customer Service Operations Associate
Insight Global
Yardmaster/customer service/crew dispatching job in Columbus, OH
The Team:
We are seeking Operations Associates to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business.
As an Operations Associate or contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence. The role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.
How you'll make an impact
Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents.
Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience.
Build trust and cultivate borrower, investor, and colleague relationships.
Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team.
Minimum Qualifications
1+ year of experience in customer service, phone support, loan processing or similar at a Financial Institution.
For Part time positions:
Be available to work a minimum of 20 hrs per week including two weekend days and have the ability to flex up to 40 hours on a short notice based on operational needs.
Passion for delivering a great customer experience.
Ability to interpret written policy and procedures and apply to the present situation.
Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner.
Impeccable judgment and acute attention to detail; ability to identify/anticipate customers' needs and clarify information.
Proven track record of excelling in a metric based environment.
Preferred Qualifications
Familiarity with loan processing, financial statements, tax documents, and payroll
Previous experience working in a customer service role
Previous experience working in a production based, remote environment
BA/ BS degree, Associates degree, or equivalent work experience.
Position location This role is available in the following locations: Columbus, OH
Location: Columbus, OH -
must be okay with going into the office upon request by leadership, generally quarterly
Time zone requirements The team operates on the East/West coast time zones.
Compensation: $23.12 per hour + $2 shift diff on the weekends
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Pay $18/HR (Monday-Friday Day Shift)
Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.
Additional Info:
Must have reliable transportation and home internet access
Must have Long Term Care, Medicare, or Medicaid experience for this role
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Excellent communication skills and Microsoft Office Suite
$18 hourly 2d ago
Remote Customer Service Representative - Product Testing
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Job Title: Customer Service
Duration: 6+ Months (Extension)
Shift: 8:00 AM - 5:00 PM
Qualifications:
Bachelor's degree, associate's degree with certifications, or 2-4 years of progressive customer service experience
Excellent communication skills
Strong interpersonal and relationship management skills
Prior experience in conflict resolution
Strong multitasking ability
Exposure to building products and/or retail industry preferred
Strong systems aptitude and Microsoft Office skills
SAP experience required
Order Management:
Accept, enter, schedule, and maintain orders in SAP
Use Salesforce and Order Entry Document Manager (OEDM)
Execute all types of order processing (EDI/Business Connections)
Verify pricing
Respond to inquiries related to inventory availability, production schedules, technical questions, products, and policies
Build efficient truckloads and schedules in coordination with the traffic department
Verify ship schedules and OEDM accuracy
Communicate with internal departments regarding credit and pricing
Expedite hot or special orders as agreed with sales and supervisor
Perform at a high level in the CAS Learning Path, achieving agreed metrics
Function across all regions and multiple business groups
Understand and provide correct Service Advantage direction to customers and Sales Team
Conflict Management:
Communicate, manage, and resolve customer and sales issues professionally and empathetically
Address and correct customer service issues and forward to appropriate departments
Follow up through resolution to ensure customer satisfaction
Collaborate with cross-functional teams to expedite orders
Perform backorder coordination and shipping
Maintain customer records in all software databases
Communicate order schedule delays in a timely manner
Manage the Return Material Authorization (RMA) process as per policy and guidelines
Order Management & Customer Service Supply Chain Support:
Crosstrain within Supply Chain functions to support the Siding Products Group
Provide coverage during time off and peak periods
Perform at Learning Path proficient level and as a high performer
Maintain customer records in all software databases
Manage RMA process within agreed policy
Proficient in Salesforce or equivalent systems
Responsibilities:
Establish strong customer relationships based on trust and responsiveness
Accurately process customer orders efficiently
Manage multi-part customer complaints and resolve issues professionally
Be fully proficient in the Learning Path across all lines of business and regions
Adhere to customer service policies, procedures, and Service Advantage guidelines
Analyze and respond to changing situations while considering business impact
Proactively resolve customer issues and demonstrate ownership
Deliver relentless customer service
Willingness to work from home during emergencies (home phone line & internet required)
Skills & Competencies:
Strong organizational skills
Concise communication skills
Team player
Responsible and reliable
Influencing skills
Highly developed interpersonal skills
Unwavering personal values
Intermediate Excel and MS Office skills
Systems aptitude (Salesforce/SAP)
Ability to multitask at a high level
$27k-36k yearly est. 2d ago
Customer Service Representative
Russell Tobin 4.1
Yardmaster/customer service/crew dispatching job in Columbus, OH
Call Center Representative
Contract: 6-12 months (with potential extension)
Pay: $19.16/hour
About the Opportunity:
Start your career with an exciting role in client support! Begin with remote training for 4-5 weeks to get up to speed from the comfort of your home. Once training is complete, transition to full-time in-office work, gaining hands-on experience and building strong connections with your team. After six months, enjoy a hybrid schedule with 3 in-office days and 2 remote days, giving you flexibility and balance.
What You'll Do:
Provide top-notch support to clients via incoming calls, resolving inquiries quickly and accurately.
Assist clients with Cash Management solutions, online account access, mobile app guidance, and general financial questions.
Deliver exceptional service while meeting key performance goals in a fast-paced, collaborative environment.
Adapt to changes, manage multiple priorities, and thrive as part of a high-performing team.
Why Join Us:
Gain hands-on experience in financial services and client support.
Collaborate with a supportive, team-oriented environment.
Enjoy a flexible schedule after your initial training period.
Ready to Start?
Take the next step in your career-apply today and become a valued member of our team!
$19.2 hourly 5d ago
Customer Service Representative
Randstad USA 4.6
Yardmaster/customer service/crew dispatching job in Columbus, OH
As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers.
Key Responsibilities:
Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.
Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.
Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
Develops and grows through monthly individual meetings with leadership to set in place a career path strategy.
Setting goals and expectations to achieve success in the role as well as future opportunities.
May perform other duties as assigned.
Education:
High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
License/Certification/Designation:
ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
Experience:
One year of experience in customer service, sales related occupations.
Knowledge, Skills and Ability:
Knowledge of various insurance products and the sales process.
Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states.
Understands the consequences of not following the FINRA rules and regulations.
Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software.
Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.
Other criteria, including leadership skills, competencies and experiences may take precedence.
The Customer Service Representative is responsible for delivering high-quality support to policyholders and prospective customers. This entry-level role ensures a positive customer experience by answering questions, resolving issues, processing policy updates, and providing accurate information in a timely and professional manner.
Duties and Responsibilities:
· Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions.
· Demonstrate a strong understanding of company procedures, processes, tools, and systems.
· Take full ownership of customer accounts during the review and servicing process.
· Maintain accurate internal records by archiving all necessary documentation and evidence.
· Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features.
· Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner.
· Request, track, and follow up on any missing or required information from customers.
· Provide accurate quotations, pricing details, and policy information to new and existing customers.
· Successfully complete the sales process in accordance with the company's regulatory requirements.
· Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards.
Job Requirements
· High school diploma or equivalent required.
· Active insurance license (Property & Casualty)
· Bilingual skills are a plus (Spanish/English preferred).
· Ability to learn and apply insurance guidelines, processes, and systems.
· Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism.
· Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition
· Time-management skills
· Customer-focused mindset with strong problem-solving skills
· Previous customer service experience preferred.
· Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score.
Work Environment & Schedule
· Standard schedule: Monday-Friday; Currently hiring for shifts between 5:00 AM and 6:00 PM MST and the schedule will vary depending on call center needs at the time of hiring.
· In-office position and require on-site attendance for all scheduled shifts for Arizona.
· Remote position available for out-of-state applicants only, and this position requires
the schedule to accommodate Arizona time.
$28k-37k yearly est. 1d ago
Customer Service Representative - Remote - 50k-60k/Year
We're looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
Duties:
• Distributes all benefit enrollment materials and determines eligibility.
• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Respond to client requests for coverages while representing their best interests.
• Create and explain individualized policies via our Needs Analysis system.
• Work and learn from management teams to stay up to date on new products, services, and policies.
Job Benefits:
• Full training provided
• 100% work from home.
• Competitive compensation.
• Paid weekly along with earned bonuses.
• Career advancement opportunities.
• Full benefits after 3 months.
• Values a healthy work-life balance
$27k-35k yearly est. 60d+ ago
Customer Service Representative
Thermoid
Yardmaster/customer service/crew dispatching job in Bellefontaine, OH
The Customer Service Representative supports Thermoid's customers by providing accurate product and service information, processing orders, resolving delivery and service issues, and coordinating closely with internal teams. This role requires strong verbal communication skills, confident phone interaction, and excellent time management to ensure daily tasks are completed accurately and on schedule. The ideal candidate is proactive, motivated, and eager to take on additional responsibilities to support team success.
Principal Duties and Responsibilities:
Customer Support & Order Processing
• Answer customer questions by phone and email, requiring clear, confident verbal communication and a professional demeanor.
• Process customer orders and respond promptly to sales and service inquiries.
• Provide accurate quotes and lead times for new and existing products.
• Maintain customer records with up-to-date account information.
• Assist in resolving customer credit issues and documentation needs.
Customer Outreach Responsibilities
• Conduct proactive outreach, with an emphasis on phone-based communication, to follow up on open orders, quotes, delivery timing, backorders, and general service needs. This outreach is essential to driving excellence in customer service, strengthening customer relationships, and ensuring customers receive clear, timely, and accurate communication throughout the order lifecycle.
• Document all outreach interactions accurately in D365 per established company standards.
• Support Thermoid's Customer Outreach Program by completing required weekly outreach activities.
Issue Identification & Resolution
• Clarify customer complaints or delivery issues, determine root cause, and recommend the best solution.
• Coordinate internally to expedite corrections, adjustments, or order updates, ensuring timely follow-up.
• Initiate paperwork including credits, complaints, RMAs, and internal requests on behalf of customers.
Administrative Responsibilities
• Perform clerical tasks such as filing, data entry, correspondence, and document preparation for the sales and service departments.
• Ensure accurate and consistent communication across Manufacturing Operations, Scheduling/Planning, Quality, Engineering, Finance, Sales, and Marketing.
Performance & Team Responsibilities
• Demonstrate strong time management and ensure daily tasks are completed consistently and accurately.
• Work with a high degree of motivation and ownership; proactively seek opportunities to take on additional responsibilities that support the team.
• Participate in improving workflow, customer experience, and cross-departmental communication as business needs evolve.
Experience and Education:
• Associate's Degree preferred; equivalent experience considered.
• Minimum of two years of customer service experience preferred, ideally in a manufacturing or industrial setting.
• Friendly, helpful, customer-focused approach with strong problem-solving skills.
• Proven attention to detail, accuracy, and consistency in following procedures.
• Strong time-management, task prioritization, and organizational abilities.
Technical Skills:
• Proficiency with Microsoft Office, especially Outlook and Excel.
• Strong verbal and written communication skills; high comfort level handling phone-based customer interaction.
• Ability to perform basic math and geometry calculations.
• Experience with ERP or order-entry systems; ability to learn new systems quickly (D365 preferred but not required).
• Solid administrative and documentation skills.
Organizational Relationships:
• Reports to: Customer Service Manager
• Internal communication with: Manufacturing Operations, Quality, Planning/Scheduling, Engineering, Finance, Sales, and Marketing.
• External communication with: Customers and distributors to maintain strong partnerships and support coordination.
HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022
Please click on this link to view the notice.
$27k-35k yearly est. 1d ago
Customer service/work from home agents
B&C Call Center Solutions 4.2
Yardmaster/customer service/crew dispatching job in Columbus, OH
We are currently looking to fill several positions for work from home customer service agents and appointment setters for several different companies that we are currently servicing in the areas of customer service, order support, sales,appointment setting, consulting services,and technical support. Also we are looking for a few good Licensed insurance agents that would be interested in joining our virtual work from home insurance agency, if your not licensed, we have a virtual training class that will be starting on 10/14/2013, we would pay for you to take the required courses but you would be responsible to pay to tae the state licensing exam....if interested please submit your resume to the link provided and some one from Human Resurces will be contacting you soon.
Full or part time between the hours of 8:00 am and 12:30am Monday Though Friday
Weekend staff is also being hired at this time between the hours of 10:30am and 9:30pm
Full benefits for full time and part time after a period of 30 days.
W2 employee
Starting wage is 9.50 per hour and after 30 days get a raise up to between 11.50 and 14.25 per hour depending on your skill sets that are given to you on a weekly basis.
What are you waiting for?....Come on and apply to work for the best work from home call-center in the United States.
Respond Today
GREAT WORK FROM HOME OPPORTUNITY
We have been in business for over 40 years. Weekly pay. No out of pocket investment. No experience needed, we train you! Work from the comfort of your own home using your own computer. Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available.
Agents need to have a personal PC or Laptop, USB headset with microphone and hard wired Internet access.
If interested CLICK HERE TO APPLY and fill out the Questionnaire, then click APPLY.
Please watch your email and spam box for a reply from us about scheduling your interview.
We thank you for your interest in this GREAT work from home opportunity.
Please Note:
We are not currently contracting in the following states:
CA, CO, CT, MA, NV, NY, OR, WA, & WI.
Job Types: Full-time, Part-time
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
Smarsh is seeking a highly skilled and consultative Services Sales Consultant to support and expand our Enterprise and Federal businesses. This individual will act as the critical liaison between Smarsh Global Services (SGS) and the Enterprise and Federal Sales teams, ensuring customers gain a clear understanding of the value and importance of Smarsh's professional services, migrations, managed services, and compliance-focused delivery offerings.
This role requires a unique blend of technical knowledge, business acumen, consultative selling expertise, and the ability to translate customer needs into well-scoped service engagements. The Services Sales Consultant will work closely with SGS product management, sales teams, delivery leaders, and customer success to drive services revenue and accelerate the adoption of Smarsh solutions.Services Sales & Deal Support
Drive the sale of professional services, migrations, custom integrations, and managed services offerings.
Lead discovery sessions to understand technical, business, and compliance, change management, and governance requirements.
Develop high-quality services proposals, statements of work (SOWs), and level-of-effort (LOE) estimates.
Collaborate with Enterprise and Federal Sales teams to support deal strategy, reinforce MEDDPICC discipline, and position SGS services early and effectively in the sales cycle.
Develop high-quality services proposals, SOWs, LOEs, pricing models, and adoption-focused services plans.
Build and deliver persuasive decks and executive presentations that position Smarsh Services as essential to customer transformation.
Support RFP/RFI responses that include services components, especially within federal procurement frameworks.
Liaison Between SGS & Sales
Serve as the primary connection between SGS and the Enterprise/Federal Sales teams.
Communicate SGS service capabilities, delivery timelines, dependencies, and resource requirements.
Ensure alignment on customer expectations, scope, and delivery commitments.
Partner with SGS Delivery and Product Management to ensure smooth handoffs from sales to implementation.
Escalate service-related risks and drive cross-functional coordination to resolve issues.
Enterprise & Federal Expertise
Act as a trusted advisor for customers in heavily regulated industries, especially financial services and federal agencies.
Apply working knowledge of SEC/FINRA requirements, FISMA, FedRAMP , FOIA, public records laws, federal data governance, and related compliance frameworks.
Understand federal procurement workflows, contracting vehicles, and acquisition cycles.
Solution Scoping & Technical Understanding
Scope complex solutions involving cloud migrations, data ingestion, communications archiving, supervision workflows, and integrations.
Work closely with SGS product management to stay aligned on service offerings, pricing models, and feasibility.
Translate customer needs into structured service engagements with clear adoption, governance, change management outcomes, and accurately defined SOWs.
Partner with Delivery leadership to ensure scoping accuracy and successful execution.
Customer & Executive Engagement
Build strong relationships with customer executives, IT leadership, compliance officers, and technical stakeholders.
Position SGS services as essential to maximizing product value and ensuring compliant, successful implementation.
Present compelling business process redesign and governance recommendations when necessary to drive customer outcomes.
Support renewals and expansions by highlighting services that drive long-term customer outcomes.
Revenue Ownership
Drive services revenue growth across Enterprise and Federal segments.
Maintain accurate forecasting, reporting, and pipeline visibility for services deals.
Ensure proper service packaging, positioning, qualification (MEDDPICC) and revenue alignment with SGS strategy and financial goals.
What will you bring?
8+ years' experience selling professional services, consulting engagements, SaaS implementation services, or complex technical solutions.
Experience selling into or supporting federal agencies and understanding their procurement and security requirements.
Strong background supporting or selling to large enterprises in regulated markets (financial services, public sector, healthcare, etc.).
Proven ability to work cross-functionally with sales, delivery, product, and customer success teams.
Consultative selling and strong discovery capability.
Excellent written and verbal communication, with executive-level presentation skills.
Ability to draft and review SOWs, LOEs, and services proposals.
Strong negotiation and conflict-management abilities.
Exceptional relationship-building, internally and externally.
Ability to advise on governance, change management, and business process redesign.
Ability to manage multiple stakeholders and deadlines simultaneously.
Understanding of SaaS architectures, cloud environments (AWS/Azure), integrations, and data migrations.
Familiarity with compliance archiving, electronic communications retention, and related ecosystems (preferred).
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Smartrecruiters
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.
SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all.
Job Description
Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Executive will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our most strategic accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.
Candidates may be based anywhere in the central, mountain, or pacific time zones and work remotely.
What you'll deliver:
Serve as the primary point of contact post-implementation for our largest global customers. You will assume overall responsibility for investment adoption and ensure customer satisfaction by preventing and resolving critical issues and escalations.
Partner with customers to define desired business outcomes, focusing on maximizing value realization from our solutions and services.
Manage and coordinate key activities with other internal functions including Professional Services, Technical Services, Support, Product, and Engineering to achieve measurable outcomes.
Build strong relationships with senior stakeholders, and deliver compelling QBR's that drive confidence.
Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
Partner with internal team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services.
Provide proactive recommendations for best practices and find creative solutions to any challenges that may arise.
Conduct consistent customer health checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
Qualifications
8 plus years of customer success experience in enterprise software or SaaS organization with accounts > $100k ARR and total books of business > $3m.
Proven track record of driving issues to resolution and advocating on behalf of a customer.
Expert time management
Experience of working with global enterprise customers is required
Strong knowledge of cloud architecture and the IT landscape.
Extensive experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. Previous Technical Account Management or Solution Architect experience is a plus.
Knowledge of enterprise IT functions.
Experience in working with HRIS is an advantage.
2 plus years of application programming and system support experience is preferred.
Demonstrated ability to plan and execute against customer priorities and expectations
Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence.
Experience with SaaS solutions such as Salesforce, ServiceNow, and Workday preferred.
Available to travel up to 35%
Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$100k yearly 60d+ ago
Financial Service Trainee - Albuquerque, NM - Customer Service
Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify.
Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.
DESCRIPTION
In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back.
Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need.
Competencies:
* Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner.
* Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.
* Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
* Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.
Essential Job Functions/Qualifications
* Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred
* Proficient typing, listening, computer, and reading skills
* Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays
* Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
* Excellent problem-solving skills with the ability to multi-task
* Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and
temperament of the caller
* Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
* Professional and upbeat attitude that thrives in a fast-paced environment
* Desire and ability to provide excellent customer service on every interaction
* Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher
Work From Home:
Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.
EDUCATION
High school/GED or better (minimum)
OUR BENEFITS INCLUDE:
* Paid Training
* Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays
* Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions
* Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements
* Relaxed dress environment
* Generous Paid Time Off - rest and relaxation!
* Year-round employee appreciation events and online recognition award program - you are awesome!
* Free Coffee at all LSI facility locations
* Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
* Life and Disability Insurance
* Pet Insurance
* Paid Volunteer Time Off - give back to your community!
* Educational Assistance and Employee-Assistance-Program
* 401k/Profit Sharing w/Safe Harbor Match
* Growth opportunities - 90% of leadership positions are filled from within!
Apply ONLINE at ****** LSIcareers.com!
Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together
,
we always look for a better way
, and
we create possibilities
.
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
The work shift will be 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off).
Benefits & Perks:
•Paid on-the-job training and mentoring
•Work-from-home opportunities (equipment provided)
•No weekend shifts
•Paid time off
•Medical, dental, vision, and prescription benefits eligibility on day one of employment
•401(k) program with a company match
•Short-term and long-term disability
•Life insurance
•Appliance discount program
•Tuition reimbursement
•Gym membership reimbursement
•Career growth opportunities PositionInbound Customer Service Agent-Bodewell (Remote) LocationUSA, Memphis, TNUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SDHow You'll Create Possibilities
As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.
Shift: 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off).
We offer a base rate of $15.00/hour+ incentives based on your quality scores - paid weekly.
9-week full-time training: The training schedule will be M-F 8AM-4:30PM (CST) and will only be during the training period of 02/02-03/06. After 03/06 all hires will be required to transition to the schedule they were hired into 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off) Commitment to all training days is mandatory; no absences are permitted during this period.
Post-training schedule: 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off).
This role is required to participate in a shift bid twice a year to change schedules during our business hours of
7am-7pm CST.
You must be available to work any shift between our business hours.
After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
Proactively provide feedback to Quality and Training to help keep training processes and materials updated
Adhere to safety policies and procedures to ensure a safe work environment for all
Support other parts of the business, such as directed
Other duties as assigned
What You'll Bring to Our Team
One-year relevant working experience in a customer service or sales environment
Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
Requires a high degree of concentration and attention to detail to manage daily activity
Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
Ability to effectively work at home
Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens
Requirements for Remote Work Environment
Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Soft Skills
Passion for helping customers and problem-solving
Flexible with the ability to take direction from management yet work independently to achieve goals
Active listening skills and the ability to ask questions
Conflict resolution skills; negotiation skills; and time management skills
Flexibility, being the ability to adapt to change. Critical thinking skills
Desire to work in a team environment towards common goals
Ability to remain calm and show empathy while handling challenging customer concerns
Requirements for Remote Work Environment
Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements:
Ping 50 Mbps or lower
Download 50 Mbps or higher
Upload 15 Mbps or higher
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
$15 hourly Auto-Apply 46d ago
Remote Automotive Customer Service Agent (Dealer Assistance)
About the Role Role: Full time | Remote - Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed.
Pay Transparency
This position starts at $13 per hour.
What to Expect
As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
Why apply:
* Work from home while having regular connection with your teammates
* No weekends
* Paid training
* Equipment provided
* Benefits available
* Professional development opportunities
You need:
* Computer, typing and phone skills
* Interpersonal skills
* Detail oriented
* High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
* See Skills for Success below
Tasks:
* Provide fantastic service over the phone
* Use your computer skills to:
* Research requests related to profile assistance
* Track vehicle shipments and vehicle orders
* Assist with car warranties
* Escalate critical orders
* Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
* Computer, typing and phone skills
* Can speak and type proficiently at the same time
* Able to problem-solve, act as a consultant and resolve customer issues
* Solid work ethic, able to meet deadlines
* Excellent organizational and interpersonal skills, strong attention to detail
Eligibility Requirements
* High school diploma or equivalent
* Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
* Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
Schedule
* Training (requires 100% attendance):
* First four weeks - instructor-led:
* 8 hours / day
* Between 8 a.m. and 5:30 p.m. Eastern time
* Monday - Friday
* Next four weeks - hands-on calls:
* Scheduled during hours of operation:
* Between 8 a.m. and 8 p.m. Eastern time
* Monday - Friday
* Work schedule:
* Able to work shifts between 8 a.m. and 8 p.m. Eastern time
* Monday - Friday
* No weekends!
Nice to Have
* Degree in a relevant or related field
* Experience in the automotive industry
Remote Work Requirements
* Ohio resident
* Secluded and distraction-free work environment
* Required internet setup:
* High-speed internet delivered through a wired provider (cable or fiber)
* Computer must be physically connected to your modem / router using an Ethernet cable
* Wireless, 5G and satellite connections are not supported
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: **********************
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
* Medical and prescription coverage, including free annual physicals
* Dental and vision insurance
* Paid time off
* Associate wellness program with rewards for annual checkups
* Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
* 401(k) with match
* Flexible spending account (FSA)
* Life insurance
* Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
* 24/7 online access to doctors through Teladoc
* 24/7 nurse help desk
* Patient advocacy with free 24/7 support for benefit questions and claims
* Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************.
Thank you for your interest in Morley.
Notices
* Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: *********************
* Click here to view Morley's CCPA Notice for applicants in California: *******************************
* Click here to view Morley's privacy policy: ************************************************
If you're passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let's talk. We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. We're looking for someone who has excellent verbal and written communication, interpersonal skills, and the ability to easily establish rapport with customers. Most importantly, we're looking for someone who is team-oriented, positive, and willing to work effectively in a fast-paced work environment.
If this sounds a lot like you, please apply.
Qualifications/Skills
* Willingness to learn and open to change
* Solid phone presence and interpersonal skills
* Excellent verbal and written communication skills
* Strong time management, critical thinking, organizational, problem solving and analytical skills
* Ability to adapt to work efficiently in a rapidly changing dynamic environment
* Positive, professional engaging and friendly attitude is a must
* Ability to receive constructive feedback as well as provide valuable suggestions for improvement
* Must be computer literate with the ability to learn customer service software applications
* Punctuality and consistent work attendance
* Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus.
Benefits
* Training starts at $17.00 per hour - full time and part time positions available
* Daily sales contests, games and competitions
* Company lunches, SWAG, product and holiday parties
* Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
* Public Transportation Reimbursement
Essential Duties and Responsibilities include the following and other duties as assigned.
* Answer inbound calls and respond to customer requests
* Build rapport with customers by greeting them in a courteous, friendly, and professional manner
* Research possible distributor related issues using inside resources to resolve problems promptly and courteously
* Upsell/mention promotions and other products on phone calls
* In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
* Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
* Perform other duties as assigned by management
Education and/or Experience
* High School diploma or equivalent
* One to three years related customer service experience and/or training, or equivalent combination of education and experience
* Background in Network Marketing is a plus
Work at Home Requirements:
* You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
* Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
* A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$17 hourly 60d+ ago
Transportation Dispatcher
Worthington Schools 3.9
Yardmaster/customer service/crew dispatching job in Worthington, OH
CLASSIFIED SUPPORT STAFF Non-Certified/Bus Driver / Transportation Date Available: 01/20/2026 Additional Information: Show/Hide Transportation Dispatcher--Transportation One full-time Transportation Dispatcher to work 8hrs per day, Monday through Friday on a 261 day calendar. Responsible for arranging schedules and dispatching school buses to cover regular and cocurricular routes.
Qualifications:
Any combination of training and experience equivalent to the 12th school grade, three years of experience as a licensed motor vehicle operator, and three years of experience as a bus driver in a public school district.
* Must know the rules, regulations, procedures and laws as they relate to the operation of a passenger vehicle.
* Must be able to meet or exceed the annual state required physical examination.
* Must be able to pass drug and alcohol testing as required by law and district policies and procedures.
* Must possess a good driving record:
* No moving traffic violations within the past two years and not more than one moving violation within the past three
* No conviction of driving under the influence/or a controlled substance; railroad crossing violation; or individual 6 point conviction within the past 10 years
* Must maintain a good driving and criminal background that reflects a professional driver and which meets all contractual, local, state and federal requirements.
* Must have an overall presentation that is compatible with District expectations.
* Must possess a valid State of Ohio Commercial Driver's License with School Bus Driver's Endorsement.
* Must be at least 21 years of age or older.
Job Duties:
* Receives calls for driver absences
* Assigns substitute bus drivers and unassigned drivers for route coverage
* Monitors the two-way radio communication when buses are on routes
* Communicates via the two-way radio to drivers who are on routes
* Resolves logistic problems for drivers while drivers are on a route
* Assists in emergency and break-down calls, accident procedures, and other immediate response issues
* Assists in coordination of routes for co-curricular activities and field trip assignments
* Assists in the daily maintenance of field trip lists
* Assists in entering route information into a computer
* Completes required forms
* Communicates with staff, students, administrators, and the public
* Maintains valid Ohio Commercial Driver's License with school bus endorsement
* Serves as an emergency replacement for absent bus drivers
* Assists with inservice training for bus driving staff
* Attends inservice and training programs
* Performs other duties as assigned
Job Skills and Abilities:
* Skill and ability to organize bus driving routes
* Ability to develop alternative plans to resolve transportation issues
* Skill and ability to be clear and concise in oral communication
* Ability to understand and carry out written and oral instructions
* Ability to read and write
* Ability to communicate well with people
* Ability to be calm under stress
* Thorough knowledge of Ohio Bus Transportation Laws and Ohio Motor Vehicle Laws
* Considerable knowledge of the operation of basic bus mechanical equipment
* Skill in the operation of a passenger school bus
* Ability to read a map and follow road directions
* Ability to maintain insurability through district fleet policy
* Ability to use technology to complete daily and assigned tasks appropriate for the position
* Salary range $26.86/hr to $34.28/hr*
Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast‑paced, call‑center environment? If so, this is a great opportunity to support individuals who rely on ADA and disability-based transportation programs.
As a Customer Service Representative (CSR), you are the frontline voice for callers-providing support, problem‑solving, and compassionate service to a diverse customer population. This role blends both call‑center responsibilities and administrative tasks, giving you a dynamic, meaningful work experience every day
What You'll Do
In this role, you will:
Handle inbound and outbound calls from members, clients, and facilities
Verify eligibility and help coordinate non‑emergency and paratransit transportation
Assist callers applying for ADA Core Services and other disability-based programs
Enter and maintain accurate customer information in internal systems
Schedule transportation in the most cost‑effective and efficient way
Manage daily scheduling for eligibility staff
Provide top‑tier customer service and resolve customer inquiries
Support receptionist duties and administrative tasks including:
Ordering supplies
Managing office equipment and vendor communication
Maintaining files and scanning documents
Processing replacement picture IDs and tracking payments
Document and respond to customer complaints professionally
Protect confidential information and comply with HIPAA regulations
Collaborate on special projects as needed
This role offers a balance of phone work and administrative responsibilities-keeping each day fresh and engaging.
What You Need to Succeed
Required:
Minimum 1 year of call‑center experience (all industries welcome!)
Experience providing high‑quality customer service
Ability to manage high call volumes (approx. 80 calls/day)
Comfortable using an automatic dialer with back‑to‑back calls
Dedicated at‑home workspace
Reliable 30 Mbps+ internet speed (no hotspots; tested via FAST.com)
Ability to work uninterrupted-must not be in a caretaking role during work hours
Preferred:
Experience in healthcare, patient access, or HIPAA-regulated environments
Top Skills
Customer Service & Support
Call Center Operations
Patient Access
Data Entry & Accuracy
HIPAA Compliance
Administrative Support
Who Thrives Here
This is an excellent opportunity for someone who is:
Empathetic and patient
Detail‑oriented with strong multitasking abilities
Comfortable working in a structured, metrics-driven environment
Passionate about helping individuals with transportation and accessibility needs
A strong communicator who maintains professionalism with every interaction
Job Type & Location
This is a Contract position based out of Phoenix, AZ.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jan 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$16-16 hourly 5d ago
Learn more about yardmaster/customer service/crew dispatching jobs