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The differences between yardmaster/customer service crew dispatchings and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a yardmaster/customer service/crew dispatching, becoming a customer service specialist takes usually requires 6-12 months. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.
The top three skills for a yardmaster/customer service/crew dispatching include data entry, customer service and customer complaints. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Specialist | |
| Yearly salary | $31,397 | $33,238 |
| Hourly rate | $15.09 | $15.98 |
| Growth rate | -8% | -4% |
| Number of jobs | 157,794 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 43% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Yardmaster/customer service crew dispatchings and customer service specialists have different pay scales, as shown below.
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Specialist | |
| Average salary | $31,397 | $33,238 |
| Salary range | Between $25,000 And $38,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Dell |
| Best paying industry | - | Finance |
There are a few differences between a yardmaster/customer service/crew dispatching and a customer service specialist in terms of educational background:
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Specialist | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between yardmaster/customer service crew dispatchings' and customer service specialists' demographics:
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |