Parts and Service Technical Advisor- Detroit
Detroit, MI job
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
Automotive Technical Assistance Specialist
Auburn Hills, MI job
The STAR Master Consultant's primary responsibility is to lead diagnostic support, manage complex cases, and drive continuous improvement in issue resolution and customer satisfaction, with a focus on emerging technologies and new product launches.
Responsibilities Include:
Assist and direct level 1 agents in diagnosing the root cause of customer concerns ensuring a successful resolution to the concern through repair guidance
Acts as a technical leader within the STAR Center, supporting agents and improving diagnostic quality
Maintain advanced knowledge of vehicle technology, STLA diagnostic procedures, and STAR case handling
Guide agents in diagnosing customer concerns and resolving issues through repair recommendations
Manages escalated cases, reviews STAR cases, and determines next steps including outbound calls and escalation
Provide biweekly feedback to Team Leads and Trainers on agent development and training needs
Support L2 cases, perform follow-ups, and use reports to identify cases needing escalation
Review closed cases weekly to identify emerging issues and repair trends
Supports root cause analysis and calibration efforts to improve Dealer satisfaction including coaching L1 agents
Focus for issue bucketing and new technologies
Support each new model launch and Field Early Warranty programs
e & ICE Powertrain Supplier Quality Program Manager
Auburn Hills, MI job
The e & ICE Powertrain Program Manager (PM) is responsible for future and carryover e & ICE Powertrain related programs from a Supplier Quality (SQ) perspective. They will focus on e & ICE Powertrain programs.
The e & ICE Powertrain PM is responsible for ensuring key quality milestones/goals are met for all supplier components involved in the assigned programs. This individual will also work cross functionally with Engineering, Manufacturing, Supply Chain, Purchasing and Plant SQ, through the full life cycle of components from early development, sourcing, launch phase and into production.
A Program Manager needs to be able to develop, present, and explain program status updates to senior leadership.
The following responsibilities apply to a Program Manager:
Track and provide status updates on Supplier Quality activities for designated programs
Analyze and track Key Activity Indicators (KAIs), Key Performance Indicators (KPIs), Propulsion System KPIs (PSKs), and other related key supplier operational metrics for Stellantis and make recommendations and/or escalate issues as appropriate
The Program Managers will facilitate Supplier Quality Engineers (SQE) follow-up and closure of issues identified at a Powertrain facility during the launch phase
Manage program reporting requirements for program reviews
Work with internal stakeholders in the early stages of the concept phase to gain understanding of supplier risk issues on future program development with a concept phase proactive focus
Provide objective recommendations to the supplier pre-selection and sourcing decisions
Facilitate safe launch strategies and problem resolution reviews
Support the achievement of development and execution phase deliverables to assure flawless launch results and supplier readiness
Yard Manager
Auburn Hills, MI job
The Customer Experience organization is currently seeking a highly skilled, solutions-oriented Yard Manager to join the Customer Experience/Yard Management team.
The Yard Manager is responsible for managing vehicles held in plant shipping yards with quality concerns. They will also work with cross-functional groups and inspection/repair third party providers to achieve efficient and effective repairs on a timely basis.
The selected individual will have experience in managing cross-functionally and possess a broad knowledge of the entire automotive engineering, manufacturing, and quality landscape. The candidate must be a high-energy, hands-on individual with strength of convictions -- a self-confident leader who, in part due to his/her personal presence, style, and demeanor, effectively sells ideas and solutions to others. Moreover, this person must have unquestioned integrity.
As part of our company's performance transformation, we're investing in quality improvements and creating a stronger, centralized Customer Experience Organization. Organized into cross-functional teams, it's a unique Stellantis division consisting of manufacturing, engineering, and supplier quality department members who work together to solve product quality issues and reduce warranty claims. The company has defined six different types of quality and set measurable targets for improvement in each category. A commitment to quality impacts every corner of the organization and the Quality teams are empowered to improve customer experience.
Travel is required (1-20% - USA, Canada, Mexico).
Plan, prioritize, set goals, and manage multiple projects in a technical and business environment
Display effective communication skills to support meetings at all levels of the company, including senior leadership
Possess strong interpersonal skills with ability to work in a team environment
Lead all activities associated with quality hold property stock for responsible products
Lead cross functional team to develop and implement repair processes that ensure vehicles are repaired correctly resulting in a warranty reduction
Ensure 100% cost recovery for all quality holds
Strong understanding of logistics network and repairing of vehicles in a timely manner
Develop and maintain internal databases that track inventory and process audits
Corporate Leadership Development (CLD) Program - Audit
Auburn Hills, MI job
The Stellantis Corporate Leadership Development Program provides a differentiated development opportunity with possibilities of experience in global projects, aimed at professionals with strategic vision of the business and profile to lead change and people. Inside the CLD Program As a member of the Audit & Compliance organization, participants gain exposure to core business operations by performing comprehensive analysis of business processes across Industrial, Commercial and Corporate functions, both locally and as a part of global teams. Throughout these audit projects, candidates will utilize technical and leadership skills to drive collaboration with stakeholders at all levels of leadership. Requirements are generally met within two years, ensuring participants gain a foundation in risk identification/management, business policies/controls, process improvement, consensus building, ethics, and compliance.
In addition to audit projects, participants contribute to department initiatives based on skills and interest to broaden their experience and demonstrate leadership capabilities. Leadership development training, executive mentoring, peer to peer feedback, and process forums are included as part of the program to offer opportunities to hone one's skills.
Individuals selected for this rigorous program will work in a hybrid model of remote and onsite work. Onsite work and participation for team events will occur primarily at the Stellantis US Headquarters & Technology Center in Auburn Hills, Michigan and facilities in the Metropolitan Detroit Area. Based on business needs, participants may have opportunities to work abroad for specific projects.
Upon completion of the program requirements, graduates are equipped with fundamental experience and knowledge of Stellantis business areas, a heightened understanding of risk identification and management, and increased leadership skills. This program is designed for those seeking to be part of Stellantis' long-term success through their continued leadership journey in the organization.
Maintenance Manager - General Assembly
Sterling Heights, MI job
The General Assembly Maintenance Manager is responsible for leading the maintenance team in ensuring optimal performance, reliability, and safety of all manufacturing equipment and systems within the General Assembly area. This role oversees preventive and corrective maintenance, supports continuous improvement initiatives, and ensures compliance with safety and quality standards.
Core Hours: 5:00pm - 1:00am
Shift is subject to change based on business needs; Must be willing to work any shift.
Key Responsibilities:
Lead and manage a team of supervisors, specialists, and skilled trades in the General Assembly area
Develop and implement preventive and predictive maintenance programs to minimize downtime and extend equipment life
Troubleshoot and resolve complex mechanical, electrical, and automation issues
Collaborate with production, engineering, and quality teams to support operational goals
Ensure compliance with safety regulations, environmental standards, and company policies
Manage maintenance budgets, spare parts inventory, and vendor relationships
Drive continuous improvement initiatives using lean manufacturing principles
Maintain accurate maintenance records and generate reports on equipment performance and downtime
Support capital projects and equipment installations as needed
Direct activities around troubleshooting and programming in of the following: controls, robotics, drives and system level communication systems, glass cell systems, various conveyance systems, vision systems and sensors use and application.
Toolmaker
Sterling Heights, MI job
Toolmakers are highly skilled employees responsible for producing tools and specialized parts and devices used on manufacturing machines in an automotive manufacturing plant. The work requires practical skill and knowledge as a Toolmaker to analyze specifications, lay out metal stock, set up and operate machine tools, and fit and assemble parts to make and repair cutting tools, jigs, fixtures, gauges and hand tools. The work may require interpreting specifications, blueprints, manufacturers' manuals, sketches or similar documents. The candidate must have the ability to plan the sequence of operation and materials required according to knowledge of computer technology, such as computer aided design, CAD, or computer aided manufacturing, CAM, to design and create instructions for the manufacture tools. The candidate will be required to test and inspect the tools that are created to ensure that they are true to the original design and function properly. The candidate must have excellent communication skills and the ability to problem solve. Candidate must be able to perform incidental tasks as required to complete the larger task.
Mopar Product Development Lead Engineer - Chassis and Engine Systems Accessories
Auburn Hills, MI job
Team leader for Designing, developing, and enhancing chassis systems and accessories for chassis group
Track the Project status to target and escalate issues to management as required
Developing design documents for chassis and engine systems parts and final products (DAP)
Design and develop new suspension lift kits and lowering kits across various Stellantis platforms
Define new chassis components required for lift kits based on package studies and suspensions travels
Design and develop exterior/chassis accessories to meet product requirements and business case inputs (includes rock rails, rock rail w/power steps, on-board compressors, enhanced spare tire carriers, hitch prep, wheels, Air induction systems, exhaust, axles, drive line and other varies Chassis and engine system components
Knowledge of vehicle dynamics and FMVSS requirements for vehicle systems and integration
Good knowledge of APQP process with regular team follow-ups to ensure on-time delivery of a quality launch
Prepare the Feasibility Review, Technical review, & process documents for review
Release Source Packages based on the Product requirements and business case inputs
Develop DVP requirements for the service parts and accessory components and systems
Manage supplier to complete component DVP testing and coordinate vehicle level DVP testing within Mopar
Understanding of 3D/2D tolerances and GD&T
Understand the vehicle and Product design to support supplier on the design and approval
Document all projects relevant Engineering approvals and documents
Lessons Learned: Gather historical data on regulatory documents and summarize all Lessons Learned to define corrective actions for next generation product launches
Create Best Practices when required to establish the robust process and ensure the product quality
Lead team validation trips and offsite validation - Ex.. Moab Utah Vehicle development trip
Help with supplier base selection and review of NEW suppliers - Ex.. SEMA trip or onsite supplier reviews
Review and sign-off all engineering deliverables as part of phased PPAP process
Jeep Brand Marketing Manager
Auburn Hills, MI job
The Jeep Marketing Manager will lead strategic and tactical marketing initiatives to drive brand awareness, sales, and market share. This role requires strong cross-functional collaboration, exceptional organizational skills, and the ability to manage multiple priorities including brand strategy, social media, experiential events, global coordination, and governance. The ideal candidate is detail-oriented, proactive, and confident in presenting marketing narratives to leadership and agency partners.
Key Responsibilities:
Go-to-Market Leadership
Lead the monthly Go-to-Market process in collaboration with cross-functional teams to align product, creative, incentives and communication strategies across channels for cohesive alignment between internal marketing functions and the Business Centers.
Develop, design, and present the monthly Go-to-Market deck to the internal marketing organization and Business Centers, ensuring consistent messaging and execution readiness.
Partner with PR, Advertising, CRM, and Experiential teams to synchronize launch timing, creative assets, and messaging for major nameplates.
Incentive Direction & Analysis
Develop monthly incentive direction for the Jeep brand, ensuring alignment across website, paid media, and advertising channels.
Analyze lease payments, inventory, and competitive data to support incentive direction and promotional messaging.
Maintain supporting documentation, including incentive summaries, media guidance, and lease payment back-ups.
Marketing Collaboration & Execution
Support brand activations, auto shows, and experiential events to ensure seamless coordination of transportation, display readiness and brand presentation guidelines.
Develop strategic briefs and activation plants for select brand initiatives, providing clear direction to agency partners and cross-functional teams to bring the brand vision to life.
Facilitate global marketing alignment, managing communications and collaboration with internal brand teams to ensure consistency in messaging, execution, and strategic priorities.
Key Deliverables:
Monthly Go-to-Market Deck
Cross team collaboration with Brand Managers related to incentive direction and comms
Lead Buzz Model Cross Channel Planning & Execution in collab with the Fleet Coordinator
Purchase Order Reviews
Cross-Functional Partners Engagement:
Drive Days/Training
Advertising
PR
Experiential
Auto Shows
BC/Field Staff
Global Team
Agency Partners
Assembly Cost and Inventory Analyst
Auburn Hills, MI job
What You Will Do:
Performing cost and inventory accounting for all FCA U.S. and Canadian assembly plants.
Complete monthly accounting close activities.
Monitoring the status of open Single Inventory Records (SIR) lines and coordinating with Offshore Team to promptly resolve outstanding issues, including reviewing and approving the SIR account sub-ledger to general ledger reconciliations prepared by Offshore Team.
Reviewing and approving journal entries prepared by Offshore Team, including SIR-adjusting entries during the month, standard recurring month-end entries, and month-end entries requested by plant or Corporate locations.
Directing a staff of Offshore professional employees.
Reviewing and/or preparing reconciliations of balance sheet accounts in accordance with established FCA policies and procedures, as well as SOX controls.
Directly participating in, or materially supporting, the annual Product Cost Study (setting standard costs).
Supporting business process redesign initiatives affecting SAP and legacy systems and identifying and implementing LEAD initiatives.
Reviewing and distributing the monthly Controller's Package prepared by Offshore Team, with input from this position.
Providing support for monitoring inter-plant, inter-company and third-party billing activity and reviewing and approving journal entries as required.
Supporting other Finance and operational areas for accounting-related issues.
Keeping desktop procedures current and relevant.
What You Will Learn:
Teamwork and consultation skills as you work with manufacturing/plant operations, Purchasing, Finance, and ICT.
Cost Accounting, including the intricate automated transactions used to account for Manufacturing and Assembly inventory transactions.
Dealing with challenging processes/systems, accounting issue identification, redesign initiatives, and new implementations.
Plant operating procedures and product configuration.
Becoming a change agent.
Project management skills.
Role Will Prepare You For:
Additional roles within Manufacturing Group Accounting
Roles in Corporate Accounting, Corporate Product Cost Analysis, Manufacturing Finance, Purchasing Finance, Sales & Marketing Accounting
Plant Operations
Supplier Claims Auditor
Auburn Hills, MI job
The Supplier Claims Auditor will be responsible for assisting with the performance of supplier cancellation claim audits. This individual will interact with suppliers, purchasing, and engineering to resolve disputed claims. The Supplier Claims Auditor will perform substantive testing of supplier claims, obtaining sufficient evidence to support the claim recommendation, document the results and findings and communicate the results to appropriate staff. The selected candidate will perform on-site verification of inventories, production tooling and other assets that may be included in a cancellation claim. This individual will also coordinate audit efforts with dealer field auditors, Chrysler Leadership Development program participants, and other groups within Chrysler. Prepare appropriate management reports as needed. Travel requirements up to 30% (focused primarily in the mid-west).
Product & Process Specialist
Toledo, OH job
The Product Process Specialist will be responsible for managing designated manufacturing processes in a fast paced, high volume, unionized, manufacturing environment. The Product Process Specialist (PPS) will be responsible for ensuring conformance of processes and coordinating engineering, tooling and quality changes in their assigned area/department. The selected candidate will coordinate all safety, quality, delivery, cost and morale initiatives. Provide coaching and mentoring to team members (both bargaining unit and supervisory) regarding SPW techniques for problem solving and corrective action implementation. The PPS will interface with AME, Program Management, Product Engineering and Supplier Quality to assure compliance to build requirements as well as to drive product changes necessary to improve quality.
Responsibilities will include but are not limited to the following:
Responsible for the direct supervision of bargaining unit employees
Manage Process Sheets through Advanced Manufacturing Planning System (AMPS), propose modifications and guarantee process standardization across all shifts
Analyze quality data, prioritize issues based on quality data and provide recommendations for improvement to the team
Manage and lead part/process changes that affect the floor
Audit and manage process parameters and identify optimal strategy based on CP-CPK results
Root cause vehicle dimensional parameter issues to improve quality metrics
Ensure non-conforming parts are identified and processed
Collaborate with Team Leaders, Engineers and other roles in continuous improvement activities
Actively participate and lead kaizen project activities centered on Safety, Cost, Quality and throughput improvements and waste reduction opportunities identified through cost deployment
Die Makers are highly skilled employees responsible for producing dies, and specialized parts and devices used on manufacturing machines in an automotive manufacturing plant. The work requires practical skill and knowledge as a Die Maker to analyze specifications, lay out metal stock, set up and operate machine tools, and fit and assemble parts to make and repair dies, jigs, fixtures, gauges and hand tools. The work may require interpreting specifications, blueprints, manufacturers' manuals, sketches or similar documents. The candidate must have the ability to plan the sequence of operation and materials required according to knowledge of computer technology, such as computer aided design, CAD, or computer aided manufacturing, CAM, to design and create instructions for the manufacture tools. The candidate will be required to test and inspect the dies that are created to ensure that they are true to the original design and function properly. The candidate must have excellent communication skills and the ability to problem solve.
Talent Acquisition Lead - MSP Strategy & Optimization
Auburn Hills, MI job
We are seeking a highly experienced and strategic Talent Acquisition Program Specialist to lead and optimize our Managed Service Provider (MSP) program. This role is pivotal in driving operational excellence and ensuring the seamless delivery of contingent workforce solutions through our MSP and Vendor Management System (VMS).
The ideal candidate will bring deep expertise in talent acquisition and contingent workforce management, with a proven track record of leading MSP programs, leveraging VMS platforms, and influencing enterprise-wide workforce strategies.
Key Responsibilities:
Own the MSP relationship as the primary point of contact, ensuring alignment with business objectives and service level agreements (SLAs).
Lead VMS governance and optimization, driving data integrity, compliance, and actionable reporting.
Influence cross-functional stakeholders (HR, Procurement, Legal, IT, Security, and Hiring Leaders) to deliver scalable contingent workforce solutions.
Analyze and present performance insights using KPIs, dashboards, and executive-level business reviews.
Drive continuous improvement initiatives, identifying opportunities for cost optimization, process efficiency, and enhanced candidate quality.
Champion change management and communication strategies for contingent workforce programs.
Collaborate on enterprise TA initiatives, including workforce planning and strategic talent projects.
Stay ahead of industry trends, compliance regulations, and best practices in contingent workforce management.
Mentor junior team members and lead cross-functional projects to elevate TA capabilities.
Scope & Impact:
Manage an annual contingent workforce spend in the millions of dollars.
Oversee MSP provider accounting for over 3000 workers.
Drive enterprise-level process improvements impacting multiple business units.
Chassis Vehicle System Release Manager-SRT
Auburn Hills, MI job
The Vehicle System Release (VSR) Manager -SRT (Street Racing Technology) must ensure the development and delivery of the Chassis vehicle system that meets all the design requirements and functional objectives in categories of Quality, Cost (Investment and variable), Technical and Timing/Planning. In addition, the VSR must ensure that all critical Key Process Indicators are met at each development phase through launch and including lifecycle vehicle actions. The VSR must also work closely with each Discipline Manager (Engineering Director) within chassis and his/her large team to ensure that there is complete alignment on achieving all program objectives and specific development principles, processes, and methods.
Specific tasks include, but are not limited to:
Ensure (with release engineers, supervisors, and managers) the completeness/availability of all documents necessary for sourcing start-up (Source Package), keeping them up to date and consistent with sourcing closing due dates
Develop Milestone Reviews (Scorecards) & Ensure All Engineering Key Process Indicators (KPIs) meet these Milestones
Achieve targets to Quality, Material cost, Investment, Research & Development, Weight, and Timing by Program milestones
Perform Tool Kickoff process with suppliers, ensuring the completeness/availability of all documents necessary for tooling release and guaranteeing on-time delivery of parts
Support Build Activities including problem solving activities
Lead troubleshooting of suppliers as they are faced with design or manufacturing/dimensional issues
Urgently address open issue resolution through corporate systems/processes
Develop and execute (with engineers, supervisors, managers) change management process including establishing proper Electronic Bill of Material (EBOM)
Manage project execution according to best global standards for current and new versions of vehicle
Ensure sub-system certifications and compliance for components / vehicles
Build and maintain budget for R&D; ensure delivery to budget
Interface with multiple engineering and non-engineering teams including purchasing, brand, planning, manufacturing teams to ensure successful development and launch of project.
Evaluate pilot vehicle test plans and establish parts, quantities and associated cost required to support execution
Estimate the number labor hours required for full time engineers to develop and validate new component designs based on vehicle function objectives and impact to existing component designs
Confirm dimensional stability and fit/finish requirements for systems/components during pilot builds to ensure robust quality of customer vehicles at launch
Facility Project Coordinator
Chelsea, MI job
Responsibilities include but not limited to:
Act as the primary administrator of the TMS Work Order System, reviewing, validating, and prioritizing incoming work orders
Approve and assign work orders to the Building Maintenance Supervisor for execution by the skilled trades team
Coordinate Preventive Maintenance (PM) activities with external contractors for tasks beyond internal capabilities
Maintain and continuously improve the plant's asset database
Serve as the central point of contact for skilled trades personnel at the end of each shift to report job progress and status
Review and process material requests required to complete maintenance tasks
Track material deliveries and collaborate with the Skilled Trades Supervisor to schedule job completion once materials are received
Manage contractor engagement for breakdowns and repairs that exceed internal capabilities
Oversee the full contractor lifecycle
Lead and support plant-related projects from concept through completion
Develop detailed project plans, allocate resources, and ensure delivery within scope, budget, and timeline
Cutting Tool Supervisor
Dundee, MI job
The Cutting Tool Supervisor will be responsible for managing small work teams in a fast paced, high volume, unionized, manufacturing environment. This role focuses on supporting production by resolving processing constraints through effective problem-solving, preventative maintenance, and tool optimization. The selected candidate will develop and maintain tooling standards, manage changes and sourcing for new and existing tools, coordinate preventative maintenance, and control tooling costs through evaluations to ensure the best value.
Nature and Scope / Principal Accountabilities:
· Interface with manufacturing to resolve processing issues through preventative maintenance or potential tool changes
· Develop and maintain tool standards, tool drawings, and tool identification records
· Identify critical spare components, establish inventory and replenish system
· Manage all costs for initial builds and audit any change to cost to assure lowest cost per unit
· Research alternative tooling sources for better cost, quality, and delivery
· Work closely with the Process Engineering during tool tryouts to make sure the tool functions efficiently
· Manage changes to tools
· Serve on program teams to manage the sourcing of new product tooling
· Manage and track complete timing of tool build compared to a master program timing schedule
· Ensure a safe workplace, leads the Team to improve Safety in the area and enforces the use of mandated Safety tools and procedures
· Ensure the right allocation of the people, manages absenteeism, trains and builds teams
· May be required to perform other duties as assigned by immediate supervisor
High Voltage Power Electronics Development & Validation Subject Matter Expert
Auburn Hills, MI job
The Subject Matter Expert will serve as the reference for High Voltage Power Electronics development & validation methods and practices. They will function as a technical leader within their team to mature the state of development & validation activities. This includes staying aware of industry trends, coaching, and development of standard operating procedures and best practices. This individual contributor will support multiple components and programs while leading continuous improvement initiatives. A qualified candidate will have a mix of hands-on testing experience and technical documentation writing experience within a relevant field.
Major Job Elements / Responsibilities:
Become the subject matter expert for all High Voltage Power Electronics development & validation methods and practices, with an emphasis on High Voltage Power Inverter Modules
Author and publish various technical documents, e.g. standard operating procedures, validation specifications, etc.
Author, review, and comprehend performance and durability requirements for High Voltage Power Inverter Modules
Provide technical expertise and direction during DFMEA and DRBTR activities
Help align the team with virtual engineering activities
Be aware of relevant industry trends, standards, and regulations
Be aware of field performance and failures for Stellantis High Voltage Power Electronics components, especially High Voltage Power Inverter Modules
Mentor team members on best practices and effective problem solving
Collect, process, and present typical engineering data, e.g. time-series data acquisition from physical testing
Author incident reports via the Stellantis problem tracking system for product issues discovered during DVP&R activities
Comprehend accelerated testing and reliability demonstration, perform related calculations
Write work orders, purchase requests, etc. for outsourced testing and other procurement
Warranty Technical Services Director
Auburn Hills, MI job
We are seeking a visionary and results-driven Warranty Technical Services Director to lead a multi-disciplinary organization focused on warranty excellence, product quality, and customer satisfaction. This role oversees three critical teams: Warranty Operations, Warranty Analytics, and Mopar Quality & Warranty Recovery
You will be responsible for shaping and executing a unified strategy that integrates data science, operational rigor, and quality engineering to reduce warranty costs, improve diagnostic accuracy, and enhance dealer and customer experiences. The ideal candidate is a strategic leader with deep technical expertise, strong cross-functional influence, and a passion for continuous improvement.
Strategic Leadership & Team Oversight
· Lead and align three core teams: Warranty Operations, Warranty Analytics, and Mopar Quality & Warranty Recovery.
· Develop and execute a comprehensive warranty and quality strategy that supports business goals and customer satisfaction.
· Foster collaboration across engineering, quality, field operations, IT, and dealer networks.
· Drive service experience improvement and global convergence initiatives.
· Mentor and develop team members.
Warranty Analytics & Data Science
· Oversee advanced analytics and predictive modeling to identify emerging product issues and optimize warranty spend.
· Drive automation, data governance, and dashboard development for real-time visibility into warranty health.
· Ensure effective use of tools like SAS, Power BI, and Tableau for decision support.
Warranty Operations & Administration
· Manage warranty claim adjudication, policy enforcement, and dealer-facing communications.
· Streamline dealer warranty claim submission and adjudication processes.
· Lead vendor performance, budget oversight, and contact center operations.
· Collaborate with field teams to resolve issues and implement corrective actions.
Quality & Cost Recovery
· Lead Mopar Quality initiatives including Aftersales PPAP compliance and supplier engagement.
· Responsible for Supplier Parts Quality for Mopar designed service parts, accessories, and performance parts.
· Oversee the Part Retention Center for root cause analysis, cost recovery, and diagnostic improvement.
· Drive coaching and training across the dealer network to enhance repair accuracy and reduce repeat visits.
Staff Embedded Infotainment BSW Engineer
Auburn Hills, MI job
About the Role: We are seeking an accomplished Staff Embedded Software Engineer to play a key role in the development of next-generation automotive infotainment platforms. As a Staff Engineer, you will provide both technical leadership and hands-on expertise in the design, integration, and optimization of embedded software for instrument clusters, head-up displays (HUDs), center displays, passenger seat displays, and advanced audio systems, camera systems, and more. This role focuses on software below the application layer-encompassing middleware, operating system integration, device drivers, and SoC hardware enablement-to deliver robust, high-performance platforms that enable innovative in-vehicle user experiences.
Key Responsibilities:
• Lead software development for embedded infotainment platforms, from requirements analysis through production release.
• Design, implement, and optimize low-level software components, including drivers, board support packages (BSP), middleware, and OS services.
• Collaborate closely with hardware, system architecture, and application teams to enable platform features and ensure seamless system integration.
• Debug, diagnose, and resolve complex issues involving software-hardware interaction, memory management, and performance bottlenecks.
• Ensure compliance with automotive standards, including ASPICE, ISO 26262, and cybersecurity best practices.
• Mentor junior engineers and contribute to technical direction, architecture decisions, and code reviews.
• Work with cross-functional global teams to meet project timelines and quality targets.