Associate Director jobs at Year Up

An environmental advocacy organization in Boston is seeking a Vice President for Environmental Justice to lead innovative strategies aimed at advancing environmental justice in collaboration with communities. The role demands over 10 years of relevant experience, a law degree, and a strong commitment to diversity and inclusion. You will engage in partnership-building, manage initiatives aligned with community needs, and ensure that environmental justice is integrated across all organizational efforts. This role offers a competitive salary, extensive benefits, and opportunities for professional growth. #J-18808-Ljbffr

Girl Scouts of the USA is an organization committed to empowering girls to lead, learn, and make a difference. Through diverse programs across the nation, girls of all backgrounds and abilities discover their unique strengths, take on new challenges, and cultivate friendships while pursuing their ambitions. With the support of dedicated volunteers, mentors, and a network of alumni, Girl Scouts create a meaningful impact on the issues that matter most to them. Join their mission of building a better world by visiting ******************* Role Description This is a temporary on-site role located in New York, NY for an Associate Director, Data & Analytics. The role involves leading data-driven strategies and managing data analytics initiatives to support organizational goals. Key responsibilities include performing advanced data analysis, interpreting statistical findings, providing actionable insights, and managing data science projects to drive informed decision-making. Additionally, the Associate Director will collaborate with cross-functional teams to optimize data processes and implement innovative analytics practices. Qualifications Strong Analytical Skills with expertise in Data Analysis Proficiency in Data Analytics and Data Science methodologies Knowledge and application of Statistics in decision-making processes Experience in managing and interpreting large data sets Excellent communication, problem-solving, and leadership skills Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or a related field Experience in the nonprofit or education sector is a plus

A crucial member of the Program team, the Associate Director, Data & Analytics (ADDA), works in partnership with the Chief, Program to lead the organization's efforts to harness data for greater program impact, funding success, and organizational learning. This role is responsible for developing and executing a data strategy that supports evidence-based decision-making, impact storytelling, and resource optimization. In addition, the ADDA works at the intersection of program delivery, fundraising, and evaluation, by ensuring that Salesforce and related systems provide high-quality insights that demonstrate results to funders, partners, and the communities served. The ideal candidate combines a deep understanding of nonprofit data systems (especially Salesforce) with a passion for social impact and a talent for turning numbers into narratives. Candidate will exhibit flexibility, effective communication skills, and the ability to interact fluidly with a variety of stakeholders. SCOPE OF RESPONSIBILITIES Data Strategy & Organizational Leadership Develop and implement a data and analytics strategy that aligns with the organization's mission, strategic plan, and funding priorities. Establish data governance standards to ensure accuracy, consistency, and responsible data use across departments. Partner with senior leadership to reinforce key outcomes, metrics, and indicators of success for internal stakeholders and donors. Foster a culture of data-informed learning and accountability throughout the organization. Salesforce & Data Systems Management Support the design, maintenance, and enhancement of Salesforce as the organization's central data hub for program delivery, donor engagement, and grant tracking. Collaborate with the CRM Administrator and IT team to improve data integrity, automate workflows, and strengthen system integrations (e.g., financial, HR, or program databases). Lead efforts to optimize the organization's use of SurveyMonkey, including developing best practices for survey design, implementation, and data collection strategies and tools to strengthen insights and decision-making. Build and manage dashboards and reports that make data accessible and actionable for staff and leadership. Regularly update and circulate dashboards that highlight key KPIs Conduct weekly and quarterly audits of Salesforce data to ensure accuracy, completeness, and integrity. Program Impact & Funder Analytics Translate program data into insights that clearly demonstrate impact, outcomes, and effectiveness to funders, partners, and boards. Develop standardized frameworks and templates for impact measurement, reporting, and evaluation across programs. Support the Development team by providing data for funder proposals, donor outreach, renewal applications, and reports. Monitor performance metrics such as success rates, average award size, time-to-funding, donor retention and new acquisition trends. Define, track, and report on volunteer lifecycle metrics (acquisition, activation, retention, deep impact). Partner with the Finance and Program teams to ensure funding and outcome data are aligned and reported consistently. Maintain and prioritize a pipeline of internal data requests from leadership and staff to ensure responsiveness. Develop, implement, and analyze annual surveys of key stakeholders, contributing to survey design and evaluation for programmatic initiatives to generate actionable insights that inform strategic decision-making. Cross-Departmental Collaboration Collaborate with Program, Development, and Communications teams to ensure data supports storytelling and strategic communications. Collaborate with Marketing and Volunteer Relations to connect program data with communications and engagement analytics (e.g., campaign conversion rates, repeat participation). Present insights and dashboards to leadership, donors, and external community partners to guide decisions and demonstrate accountability. Provide training and tools for staff to use data effectively in day-to-day decision-making and reporting. Facilitate structured learning cycles (e.g., bi-weekly/monthly/quarterly sessions where teams use data insights to inform program adaptation). Hold standing check-ins with the Program and Development teams to assess upcoming reporting needs and track ongoing donor performance metrics. Provide ongoing coaching for staff on how to pull and interpret their own reports. Establish a vision for business intelligence and analytics that provides a competitive advantage and drives data-informed decisions. Work with leadership to define key performance indicators (KPIs) and develop metrics to track progress. EDUCATION Bachelor's degree in data science, Statistics, Business Analytics, Computer Science, Program Evaluation, or related field. 6+ years of experience in data analytics or business intelligence, with at least 2 years in leadership roles. Experience in nonprofit sector strongly preferred. Proven experience in building and scaling analytics capabilities in a program, operations, or enterprise environment. Strong background in data visualization to turn data into stories, insights, and visuals that make complex information easier to understand. QUALIFICATIONS Skills & Competencies Strategic thinker who can connect data insights to program outcomes and funding strategy. Expert in Salesforce reporting, dashboards, and automation for program and grant performance tracking. Excellent communicator with the ability to translate complex data into clear narratives for non-technical audiences. Skilled at balancing technical depth with business understanding in cross-functional settings. Strong leadership, project management, and team development capabilities. Relationship Management Adept relationship management skills, easily and quickly building rapport and trust with stakeholders while managing conflict with empathy and diplomacy. Excellent collaboration skills, works with Directors toward win/win solutions to accomplish strategic goals. Excellent communication skills (oral, written, and presentation) with the demonstrated ability to influence outcomes. Demonstrated ability to effectively interact with communities of diverse cultures and maintain a continued awareness of racial and social justice issues. Other Essential Skills and Abilities Ability to think strategically, analytically, and creatively. Proficient in Microsoft Office Suite, including Excel. Experience using Salesforce.org, QuickBooks, Mailchimp, Canva, and/or similar technical systems preferred. Demonstrates discretion when working with sensitive, confidential information. Strong organizational and administrative skills. Proven ability to manage high-volume-high intensity workloads with competing priorities and meet deadlines.

The Organization Mi Familia Vota (MFV) is the Latinx-led organization with the largest field operation in the nation that uses a holistic approach to building political power. We are located in 8 strategic states, AZ, CA, CO, GA, FL, NV, TX, & NC, and engage our community around the most prevalent issues to ensure the construction of a healthy democracy and the advancement of a national Latino progressive agenda. MFV utilizes a variety of strategies to reach our community, including citizenship, door-to-door voter education, registration and mobilization, issue organizing as well as leadership development, advocacy, accountability campaigns, and litigation. Mi Familia Vota is a 501(c)(4) organization, and Mi Familia Vota Education Fund is a 501(c)(3) organization. State Director Overview Mi Familia Vota (MFV) seeks a Deputy State Director to manage the state. The Deputy State Director will be a strong strategist who supports and coordinates the work of their staff to execute campaigns, building power with Latino communities in their designated regions. We are looking for someone with strong experience in field operations & campaigns. This leader should have management skills and be an experienced data-driven campaigner focused on building power within the Latinx communities. The Deputy Director will collaborate heavily with their supervisor to ensure that their state is effectively managed and executing all programmatic goals. This position reports to the State Director or the National Director of Campaigns and Programs. Job Responsibilities: Attract & Retain a High-Performing Team Recruit, onboard, manage & retain high-quality staff in collaboration with State Director and/or national departments. Ensure all staff are well-trained & feel well supported Create a strong staff culture focused on our staff values Address HR concerns in alignment with HR Dept & legal guidance Strategic Planning & Program Execution Co-create state-level vision and strategy to ensure the state increases the political power of the Latinx community in collaboration with the State Director and/or National Campaigns and Programs Department Oversee implementation of programs at the state level to include program assessment, integration, and evaluation. Support field program success - ensuring the team has the appropriate tools, processes, and best practices to succeed External Leadership Represent Mi Familia Vota with all internal staff and external stakeholders. Develop strategic relationships with key community members, as well as support developing relationships with funding partners. Position the organization strategically - coordinating programmatic tables and the media to highlight the work and impact that MFV is having. Data & Innovation Coordinate with the Supervisor and the Data and Innovation Department to guide strategy, solve problems, and evaluate success. Ensure data management protocols accurately and completely capture data from digital organizing, voter registration, and voter contact (GOTV) efforts that happen in-person and online. Ensure that state data is valid and reliable. Foster innovation by encouraging new ideas, promoting collaboration, and a willingness to take calculated risks for improvement Follow all data and innovation department policies and processes, and provide feedback to improve them. Communications Create clear Calls to Action for programs and campaigns to promote on all digital platforms. Align with the Communications team on digital and marketing strategy goals for programs and grant fulfillment. Execute media appearances - leading the narrative of the organization and our mission. Follow organizational branding and communications guidelines and processes Fiduciary Responsibility Collaborate with the State Director or the National team to manage the annual budgeting process. Support national and state fundraising efforts by developing compelling narratives to share the powerful work of the organization. Align programmatic activity and deliverables with state finances and forecast Desired Qualifications: 3+ years in a program development, management, and fundraising role and/or experience in candidate or issue-based campaigns, with an understanding of direct voter contact programs. Understanding of the US political and demographic landscape and desire to engage the Latinx electorate. Strong data management and analysis skills and working knowledge of Microsoft Excel, Google Sheets, Voter Activation Network (VAN), EveryAction, and voter mobilization tools Experience conveying the purpose and value of strong program management practices to a wide range of audiences and properly training a team to learn new systems and processes. Effective communicator, detail-oriented, flexible, and responsive to shifting demands, multiple projects, and deadlines. Bilingual fluency in English and Spanish is desired.

About Us Friends of the Israel Defense Forces (FIDF) is a humanitarian nonprofit that provides life-changing support for the courageous young men and women of the Israel Defense Forces (IDF). We transform their lives through empowering educational, financial, well-being, and cultural initiatives as they protect the State of Israel and its people. Inspired by them, we strive to champion a culture of courage worldwide, ensuring a secure and thriving Israel today and forever. Our community of supporters and staff is passionate, courageous, and impactful. Our work is driven by core values that transcend gender, age, political leanings, nationality, and religion. Our vital mission and breadth of programs resonate with a diverse array of supporters - all are welcome! About The Role FIDF is seeking a dynamic and technically skilled Associate Director of Digital Technology to lead and manage the platforms, tools, and operations that power our digital engagement, fundraising, and marketing efforts. This role is both strategic and hands-on, ideal for a digital leader who enjoys both executing and guiding. As a senior digital technologist reporting to the Chief Technology Officer, you will own FIDF's core digital systems-including the website, donation platforms, email marketing systems, social media platforms, web plugins, and other digital platforms-from a technology standpoint. You will lead efforts to optimize and innovate these systems, enhancing the donor experience, streamlining operations, and increasing digital revenue. You'll partner closely with Marketing and Fundraising and manage the Web Technology Associate to ensure the timely delivery of web, email, and support initiatives. Essential Job Duties Platform Management & Execution (60%) Oversee the planning, execution, and optimization of web pages, interactive web experiences, event registration forms, and donation pages. Lead the execution of email marketing campaigns in coordination with Marketing, including building, testing, troubleshooting, and scheduling emails. Respond to digital support requests (e.g., creating event registration pages, updating donation forms, website updates, resolving page bugs, social media technical issues, and editing marketing campaign emails) in a timely and professional manner. Lead analytics and tracking setup for marketing and fundraising campaigns (e.g., Google Analytics, UTM tags, Blackbaud Luminate Online, platform dashboards). Monitor website vitals and suggest hosting, backend code, and other technical performance optimizations. Ensure accessibility, mobile optimization, and consistent user experience across all platforms. Coordinate upgrades, vendor relationships, and cross-departmental technology needs related to digital tools and platforms. Digital Strategy & Leadership (40%) Serve as the organization's lead on digital technology and digital user experience. Manage and mentor the Web Technology Associate, guiding priorities and development. Partner with Marketing from planning to execution, to advise on and enable effective cross-channel digital campaigns. Own the QA process for all digital campaigns, testing for functionality, responsiveness, and tracking accuracy across platforms and devices, and troubleshoot as needed. Collaborate with Marketing and Fundraising to drive digital innovation and enhance key performance indicators (KPIs), including conversion rates and engagement. Own and optimize FIDF's core digital systems (website, donation pages, email marketing platforms, social media platforms, web plugins, and other digital platforms) from a technological perspective. Provide technical infrastructure and support for social media platforms, including implementation and troubleshooting of tracking pixels, custom link structures, embedded content, and third-party integrations (e.g., Meta Business Suite). Ensure proper syncing and data hygiene across digital platforms in conjunction with the CRM team. Evaluate existing digital platforms and recommend alternative solutions to enhance performance, scalability, or cost efficiency. Stay abreast of trends in nonprofit technology, web, and digital fundraising tools. Qualifications: Bachelor's degree in computer science, web development, related field, or equivalent professional experience. 5-7 years of experience overseeing digital platforms and tools, including websites, email systems, and online donation or e-commerce platforms. Strong working knowledge of HTML, CSS, and JavaScript. Proficiency with CMS platforms (especially WordPress), email marketing systems, and donation platforms (e.g., Blackbaud Luminate Online, JustGiving, GiveSmart). Experience with Google Analytics, UTM tracking, and A/B testing. Demonstrated success in managing or mentoring technical team members. Proficiency with Microsoft 365 (M365) tools, including SharePoint, Teams, and OneDrive. Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. Preferred Attributes: Passion for FIDF's mission and understanding of nonprofit culture. Demonstrated ability to evaluate and implement new digital tools that improve user experience, operational efficiency, and fundraising outcomes. Strong user experience (UX) sensibilities and a data-driven approach to digital optimization. Experience integrating digital platforms with CRM or backend systems (e.g., Salesforce, Blackbaud). Familiarity with marketing automation tools (e.g., Luminate Online, HubSpot). Understanding how web, email, and social media ecosystems interact from a technical and performance standpoint. Familiarity with social media platform dashboards and APIs, particularly as they relate to analytics or integrations. Experience with SEO and web performance tools (e.g., Google Search Console, Lighthouse). Experience with API integrations and automation tools. Comfortable working in a fully remote, collaborative environment (Slack, Zoom, Asana, etc.). Analytical thinker with strong problem-solving abilities. *Please note that this role can potentially be remote throughout the United States. Benefits and compensation Medical, Dental, Vision, Early dismissal for Shabbat, 403b with employer matching, Life Insurance, Disability Insurance, FSA, Jewish and Federal paid holidays, sick days, and vacation. Compensation is commensurate with experience. FIDF is an equal opportunity employer that is committed to equity, diversity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The Clubhouse Network is an international community of 162 Clubhouses in 20 countries, empowering young people from under-resourced communities to explore their creativity, build STEAM skills, and express themselves through technology. Founded in collaboration with the MIT Media Lab, The Clubhouse Network has spent more than 30 years helping youth become creative, confident learners through hands-on exploration, mentorship, and project-based learning. Through design thinking and real-world problem-solving, The Clubhouse Network connects creativity with opportunity-preparing youth for college, careers, and lifelong success. About the Role The Associate Director of Experiential Learning Initiatives leads the strategic design, coordination, and expansion of experiential learning across The Clubhouse Network. This role turns youth-led innovation, applied learning, and real-world skill-building into clear pathways for academic and career success. A key responsibility of this position is developing a scalable technical assistance model based on career readiness frameworks-ensuring that Clubhouses worldwide have the tools, training, and partnerships needed to integrate college and career readiness into their programming. This role also includes leadership and supervisory responsibilities, overseeing a team of Geographic Liaisons, Flagship Clubhouse staff, and the Mentor Program Manager to ensure excellence in program delivery across the network. This is an opportunity to drive STEAM innovation, strengthen global impact, lead a high-performing team, and shape experiential learning for youth around the world. What You'll DoProgram Leadership & Implementation • Lead the development of experiential learning programs grounded in design thinking, project-based learning, and hands-on STEAM exploration. • Supervise and support a team of Geographic Liaisons, Flagship Clubhouse staff, and the Mentor Program Manager, ensuring alignment across programs and initiatives. • Partner with local and global Clubhouses to co-create innovation labs, design challenges, and youth showcases that elevate creativity and member voice. • Ensure all experiential learning aligns with college and career readiness frameworks and supports postsecondary pathways. • Collaborate with internal teams to ensure consistent implementation of experiential learning strategies across the global network. Technical Assistance & Readiness Integration • Translate career readiness frameworks into scalable tools, trainings, and technical assistance models adaptable across regions. • Design and deliver high-quality workshops, webinars, and coaching focused on applied learning and workforce readiness. • Support Clubhouses in developing locally relevant approaches to workforce exposure, entrepreneurship, and 21st-century skill development. • Ensure alignment with key competencies such as communication, collaboration, creativity, and problem-solving. • Partner with the Director of College & Career Readiness Program Design to ensure cohesion across curricula and evaluation metrics. Resource & Partnership Development • Build and sustain partnerships with corporations, universities, and community organizations that provide experiential and workforce learning opportunities. • Collaborate with the development team to secure funding and in-kind resources for experiential learning initiatives. • Develop toolkits, best practice guides, and digital resources that strengthen program implementation across the network. • Represent The Clubhouse Network at conferences and industry forums, sharing innovations and cultivating strategic partnerships. • Engage mentors, experts, and external partners in hands-on collaborations that enhance learning experiences. Training, Capacity Building & Team Leadership • Lead professional development for staff across the network, strengthening their ability to deliver experiential and readiness programming. • Facilitate global learning exchanges to support innovation, shared problem-solving, and cross-regional collaboration. • Coach Clubhouse teams on experiential approaches tied to CTE, STEAM, and emerging workforce trends. • Promote a culture of continuous learning, reflective practice, and creative experimentation. • Provide leadership, guidance, and performance support for direct reports. Evaluation, Knowledge Sharing & Impact • Partner with the Senior Manager of Impact & Evaluation to assess program outcomes and identify areas for growth. • Document and share evidence-based practices, success stories, and innovative models across the network. • Contribute to white papers, conference presentations, and case studies that highlight experiential STEAM learning. • Use data insights to refine programming, improve the technical assistance model, and enhance youth outcomes. What We're Looking ForRequired Qualifications • 10-15 years of experience in experiential learning, project-based learning, STEAM program design, or youth workforce development. • Proven success translating frameworks into actionable tools, curricula, or technical assistance. • Experience developing and managing cross-sector partnerships. • Strong background in youth development, STEAM innovation, or education reform. • Demonstrated leadership experience, including supervision and coaching of staff. • Excellent communication, facilitation, and relationship-building skills. • Ability to manage multiple global projects and travel up to 30%. Preferred Qualifications • Master's degree in Education, Youth Development, Nonprofit Management, or related field. • Experience developing college/career readiness or skills-development frameworks. • Familiarity with digital learning environments and evaluation tools. • Experience generating or managing grant-supported initiatives. Who You Are • A strategic thinker with the ability to translate ideas into actionable, high-impact programs. • A hands-on innovator passionate about experiential and STEAM learning. • A skilled facilitator and team builder who thrives in multicultural, mission-driven settings. • A collaborative leader who brings creativity, curiosity, and a global, youth-centered mindset. • Deeply committed to equity, access, and preparing youth for lifelong learning and opportunity. Equal Employment Opportunity The Clubhouse Network celebrates diversity and is committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer. Job Posted by ApplicantPro

Friends of the Israel Defense Forces (FIDF) is a humanitarian nonprofit that provides life-changing support for the courageous young men and women of the Israel Defense Forces (IDF). We transform their lives through empowering educational, financial, well-being, and cultural initiatives as they protect the State of Israel and her people. Inspired by them, we strive to champion a culture of courage worldwide, ensuring a secure and thriving Israel today and forever. Our community of supporters and staff are passionate, courageous, and impactful. Our work is driven by core values that transcend gender, age, political leanings, nationality, and religion. Our vital mission and breadth of programs resonate with a diverse array of supporters - all are welcome! Our workplace is vibrant and dynamic, encouraging bold creativity, ingenuity, and vision. We're searching for new talent to contribute to our mission and team. For more information on Friends of the Israel Defense Forces, please visit FIDF's website About The Role The Associate Director, Financial Services focuses on raising funds from the New York Financial Services Division. The overarching responsibility of the Associate Director is to increase income for the FIDF in the Tri-State region focusing on the Financial Services community. The Associate Director will identify research, manage and implement solicitation plans for a portfolio of individual, corporate, and foundation prospects. It's most important for the Associate Director to understand and have a sincere and genuine interest in the importance of FIDF's mission of supporting current members and veterans of the Israel Defense Forces. A sophisticated and diplomatic personality who can work comfortably with people of influence and affluence is desirable. This position reports to the Executive Director, Northeast Affinity Groups. Essential Job Duties With an emphasis on the Financial Services community, the Associate Director will lead, develop, implement, and manage short and long-term giving goals and strategies to support FIDF's mission and fundraising goals. Act as the primary relationship manager with assigned portfolio of donors and prospects. Work with New York lay and staff leadership to synergize strategy and implement a plan to maximize brand recognition and the generation of funds to support FIDF. This includes identifying, recruiting, and partnering with local lay leaders. Collaborate with staff on campaign-related materials and events to ensure accuracy and consistency of messaging. Manage the planning and implementation of special events for donor recognition and fundraising; design and implement stewardship activities. This will include an annual Gala Dinner. Maintain prospect management information through use of FIDF's prospect management database. Manage the Financial Services board, spearhead Financial Services board meetings, create agendas, and set goals for the board and division. Assume other responsibilities as needed. Qualifications At least 5 years of demonstrated success in philanthropic fundraising including direct solicitation of and securing of individual major gifts; knowledge of the Financial Services community. Knowledge of New York City's Jewish community culture, traditions, Jewish communal services required. Demonstrated experience in designing and implementing a fundraising plan. Ability to articulate organizational goals related to building an effective philanthropy strategy. Possess a decisive and inclusive decision style with the ability to manage small details while focusing on the big picture. An organized manager, comfortable recommending strategic direction and implementing that direction on his/her own. A sincere and genuine interest in the mission of FIDF; experience with Israel and working with Israelis preferred. Strong communication skills both verbal and written; skill in presenting oneself and communicating in a manner that is clear, effective and inspiring. Excellent interpersonal and diplomatic skills, along with the ability to lead with integrity and inspiration; must be flexible and open to working with volunteer lay leaders. Superior computer literacy; experience using donor management database systems to maximize fundraising results. Possess high levels of enthusiasm and energy; be self-motivated and able to work well under pressure and handle several projects at one time. Be available for evening and weekend events; should be available for occasional travel to Israel. * Experience raising funds from the New York Financial Services community required* Benefits Medical, Dental, Vision, Early dismissal for Shabbat, 403b with employer matching, Life Insurance, Disability Insurance, FSA, Jewish and Federal paid holidays, sick days and vacation. FIDF is an equal opportunity employer that is committed to equity, diversity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The Associate Director of the Office of Worship, in close collaboration with other Associate Director(s) of Worship, is the lead assistant preparing, planning, implementing, and archiving diocesan liturgical celebrations. The Associate Director manages all liturgical elements of the Diocesan Broadcast-Televised Mass and liturgies in Christ the Servant Chapel in the Pastoral Center. The Associate Director collaborates with other Associate Director(s) within the Office of Worship, with the other Ministries Offices, and with all other diocesan offices as needed. The Associate Director supports the work of the Office of Worship that relates to diocesan liturgical commissions and advisory committees as needed. The Associate Director communicates clearly and effectively with and collaborates well with pastors and parish staff. Responsibilities Essential Duties and Responsibilities of the Position Assists the Director of Worship and other Associate Director(s) in planning and implementing all diocesan Episcopal celebrations and major parish celebrations involving the diocesan Bishop or auxiliary Bishop. Works closely with the staff of the National Shrine Cathedral of Our Lady of Guadalupe in preparing and implementing diocesan liturgies. Supports the Office of the Bishop in liturgical matters related to celebrating the Order of Confirmation . Supports and implements all liturgical planning and preparation for the Diocesan Broadcast-Televised Mass. If needed, in cooperation with the Diocesan Translator, the Associate Director assists with English-Spanish translation of liturgical communications for the Office of Worship. Retains active membership in the Federation of Diocesan Liturgical Commissions (FDLC), Region 10, and in the Southwest Liturgical Conference (SWLC). Participates on the SWLC board as the official Diocese of Dallas representative. Assists with bookkeeping and accounting for the Office of Worship as needed. Other duties as needed by the Office of Worship. Ministerial Responsibilities Manages all elements of liturgical maintenance and scheduling for Christ the Servant Chapel in the Pastoral Center. Maintains constructive parish relationships, including responsive communications and coordinating the purchase of liturgical resources as requested. Oversees and manages the purchase of all liturgical supplies and resources for the Office of Worship and other diocesan offices as requested. Qualifications Position Requirements Knowledge, Skills and Abilities: Fully initiated and practicing Catholic in good standing with the Church. Knowledge and appreciation of the liturgy of the Catholic Church. Ability to manage time effectively, prioritizing tasks and completing projects on deadlines. Fluent in reading, writing, and speaking Spanish. Knowledge of liturgical language and concepts, and able to communicate these well in both English and Spanish. Working knowledge of Church documents, especially those related to Christian Initiation and liturgy. Positive attitude in relationships; able to listen and communicate accurately with parish leaders. Knowledgeable in computer technology, with the ability to use the Microsoft Office suite and programming software. Familiar with accounting, bookkeeping, and financial management. Clear and responsive telephone and email communication skills. Enjoys working in a positive, affirming environment. Evening and weekend work is required for this position. Education and Experience: Graduate degree in theology, ministry, or a related field. Prior experience in parish liturgical or pastoral ministry (3-5 years) is essential (professional or volunteer). Strong skills in communication, especially in ministry/outreach to parishes and pastors, are essential. Familiarity with diocesan structure and diocesan-level ministry is helpful. Familiarity with the liturgies associated with Christian Initiation is helpful. DO NOT REMOVE This Position Description is not intended to represent an exhaustive list of duties and responsibilities of the position. The duties and responsibilities of the position may be changed at the sole discretion of the Diocese of Dallas Pastoral Center, which reserves the right to modify this Position Description without notice to the employee. This Position Description is not a contract and does not alter the employee's at-will employment status. Pay Range USD $0.00 - USD $0.00 /Yr.

Job DescriptionDescriptionAssociate Director - Membership The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Membership Director, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA. Expectations: Provide excellent member service by exceeding member expectations including being a good listener, caring about member's well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome. Make eye contact with members as much as possible when talking to them. Ask members how they are doing or if they are having a good day as they come into the facility or during classes. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them. Key ResponsibilitiesPrinciple Duties: Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name-tag, no matter the weather. This position works a Tuesday - Saturday schedule year round. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts. Assist in meeting and exceeding monthly and annual membership sales goals. Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis. Track sales through excel spreadsheets in P Drive. Oversee renewals including sending out billing statements with marketing flyer and tracks in excel spreadsheets in the P Drive. Follows up with all terminations, Accounts Receivables and documents results in excel spreadsheet. Train staff on Welcome Center policies and procedures and monitor efficiency and accuracy, Assist in grass roots marketing including flyering, tabling, and attending special community events as needed Train welcome center staff on data entry system, protocols, tours and set high expectations of customer service, Work some nights and weekends as assigned. Perform program and camp registrations as well as membership sign-ups in data entry system. Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe. Maintain an orderly and neat workspace. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. Attend all staff meetings (mandatory) and be able to work as a team player. • Perform all other duties as assigned. Assign work duties to staff, monitor performance and communicate corrections, Know and execute basic management skills including effective motivation, equality, delegation, performance management, evaluation, and corrective action. Skills and Competencies/Know How Able to multi-task (helping customers, answer phone, handle other duties) Able to be efficient, proficient and knowledgeable in customer services, cashiering, and decision making. Able to learn information about each department to better serve potential members and current members or know where to find it. Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships. Able to communicate effectively with adults and children alike. Job Requirements: Able to multi-task (helping customers, answer phone, handle other duties) Able to be efficient, proficient and knowledgeable in customer services, cashiering, and decision making. Able to learn information about each department to better serve potential members and current members or know where to find it. Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships. Able to communicate effectively with adults and children alike. #indbr

Job DescriptionDescriptionThis position is primarily responsible, under the supervision of the Aquatic Director, for assisting in the planning, organizing, directing, budgeting and evaluating those programs within his/her program area in accordance with the mission, purposes and polices of the association. Additional responsibilities include recruiting, orienting, training and supervising all staff, paid and volunteer, related to his/her area of responsibility. This position will act on behalf of the Aquatic Director in his/her absence, and, at all times, shall work within the guidelines of the aquatic policies. Key ResponsibilitiesKey Functions/Responsibilities: Provide excellent member service by exceeding member expectations. Engage in active listening with members in order to build relationships, understand individual's goals and interests, and take the initiative to assist in the achievement of those goals. Responsible for recruiting, scheduling and supervising (in consultation with Aquatic Director) of all lifeguard and instructor personnel. Work with Aquatic Director to develop, oversee and monitor Aquatics budget. Work with supervisor in the planning and scheduling of program facilities for the smooth functioning of daily operations. Work to review staff, class, and pool scheduling. Work closely with the Aquatic Director in the execution of the Instructional swim programs. Teach and/or guard as needed, up to 20 hours per week. Be available to assist with registration and answer questions from members, program participants and staff. Provide on-going training and development of aquatic personnel. In conjunction with Aquatic Director, oversee all requires safety and quality training, drills, and documentation. Share responsibility with supervisor for the care and maintenance of facility and related program equipment. Assist in ordering equipment purchases and Aquatic/First Aid supplies as necessary. Maintain concise records essential for control, evaluation and reporting to committees, Board and Aquatics Director. Establish a working relationship with community agencies, businesses, schools and other resources. Aid in implementing special events that relate to the Aquatic Department and the YMCA as a whole. Submit news articles on a regular basis to local newspapers regarding aquatics programs and special events. Record aquatic statistics for each session and distribute and collect program evaluations during each session. Participate in staff meetings as a member of the branch management team. Remain current in required and voluntary training in order to promote growth of mind and spirit and character values for all. All other duties as assigned or needed. Skills, Knowledge and ExpertiseEducation: Bachelor's degree from an accredited college or university. At least 21 years of age, with YMCA Lifeguarding certification. If Red Cross certified, the employee must cross over to YMCA certification within six months of hire. Experience: At least two years experience in instruction and management of a wide variety of Aquatics programs and pool maintenance. Experience supervising staff and developing pool schedules and class schedules, as well as good member relation and staff relation skills. Must be aware of YMCA movement and trends in the aquatic field and must continue to enhance his/her knowledge in YMCA Aquatic Management and certifications. Physical Demands: Physically and verbally able to interact with members and staff. Half of work hours in direct service, guarding or instructing Be able to lift up to 50 lbs. Work Environment: The noise level in the work environment is usually moderate. Some weekend and evening work is expected, with the flexibility needed to be available if needed for early mornings, evenings, weekends, and holidays. Travel will be necessary when attending trainings or meetings. Required Training/Certifications: Pre-employment BenefitsWhy work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment - all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: Developing your leadership skills in a caring, challenging & diverse working environment. Exploring a wide range of opportunities as you learn new skills and functions. Shaping the future of young children while making a difference each day for our communities and each other. Engaging in YMCA career training programs and working alongside those who have the same passion. A healthy work/life balance Comprehensive benefits including: FREE YMCA Membership for you. Discount on Specialty Programs like Personal Training and Swimming Lessons. Discounted or FREE family membership. Robust Retirement Plan up to 10%. (see eligibility requirement) Health, Dental, and Vision Benefit Package. Vacation and Sick Time (PT receive sick time)

Department Aquatics Employment Type Full Time Location Menino YMCA Workplace type Onsite Compensation $50,000.00 - $55,000.00 / hour Reporting To Alyjah Adams Key Responsibilities Skills, Knowledge and Expertise Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Job DescriptionDescriptionUnder the direction of the Early Education Director, the Associate Director of Early Education position is responsible for administering the management, policies, procedures, and curriculum of the Infant, Toddler and Preschool classrooms. Additional responsibilities include ensuring a developmentally appropriate program that ensures the healthy progression of socio-emotional, cognitive, and motor skills for children and compliance with the Department of Early Education and Care (EEC) regulations. The Early Education Assistant Director ensures the connection of program activities to Y core focus areas of Healthy Living, Youth Development, and Social Responsibility. This position reports to the Child Development Leadership team. Key Responsibilities Ensure implementation of a developmentally appropriate and multicultural curriculum fostering a progression of skills and social development in all children Meet EEC regulations; full engagement in the MA Quality Rating and Improvement System with intentions of advancing levels; achieve/maintain accreditation status with the National Association for the Education of Young Children (NAEYC); maintenance of the Professional Qualifications Registry Engage program in YMCA of Greater Boston Initiatives for Child Development, including curriculum, assessments, and kindergarten readiness Ensure implementation of policies, procedures, parent meetings, staff development and a learning-based, child-centered curriculum; staff development, supervision and accountability Develop a weekly schedule for presence in designated classrooms to observe program, interactions, audit paperwork, address issues, and support lead teacher Develop a comprehensive daily program schedule with monthly themes that engage children and are inclusive of all Coordinate parent conferences, communications, and monthly meetings. Ensure the safety and protection of every child through structured activity, protocol, and diligent hiring practices Develop and maintain a parent advisory committee (to help facilitate goals, programming priorities, and parent engagement) Keep records essential for control, evaluation and reports to supervisor, committees, Board of Directors and licensing agencies Engage in active listening with families in order to build relationships, understand individual's goals and interests, and take the initiative to assist in the achievement of those goals Evaluate the performance of early education Child Development personnel at the site, and review these evaluations annually with the Child Development Team Leader Prepare and submit in a timely fashion all reports required by Branch Executive and Greater Boston Y Prepare the annual budget for the department in consultation with the Child Development Team; administer the budget; taking appropriate action to ensure fiscal soundness Assist in the preparation of proposals to receive additional funding through various grants that support the growth of early education Maintain a professional image and manner consistent with the YMCA mission and goals Attend designated staff functions, including annual All-Staff Conference and Quarterly Leadership Meetings Remain current in required and voluntary training in order to promote growth of mind, spirit and character values for all, and deliver that training to staff 50% of this position is designed to be in direct classroom support providing coverage to ensure ratios are maintained. While providing coverage assistant director is expected to assume the duties of the classroom teacher in their absence, facilitating throughout the room, exploring with children and expanding on their knowledge base. Meal preparation and distribution is required daily to provide adequate food to each classroom for breakfast, lunch and snack. Additional responsibilities as deemed necessary by supervisor and program needs Skills, Knowledge & ExpertiseEducation/Experience: Bachelor of Arts or Science degree in Early Childhood Education or related field 5 -7 years professional teaching experience supervising staff and developing curriculum Must meet EEC qualifications per state regulations for Director II and be 21 years of age Demonstrated understanding of the developmental progression of skills and program development Skills and Competencies: Excellent public relations and conflict resolution skills in order to facilitate positive relationships with parents, staff, children, and outside agencies. Have a concern for detail and accuracy and have the ability to delegate responsibility. Job BenefitsWhy work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment - all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: Developing your leadership skills in a caring, challenging & diverse working environment. Exploring a wide range of opportunities as you learn new skills and functions. Shaping the future of young children while making a difference each day for our communities and each other. Engaging in YMCA career training programs and working alongside those who have the same passion. A healthy work/life balance Comprehensive benefits including: FREE YMCA Membership for you. Discount on Specialty Programs like Personal Training and Swimming Lessons. Discounted or FREE family membership. Robust Retirement Plan up to 10%. (see eligibility requirement) Health, Dental, and Vision Benefit Package. Vacation and Sick Time (PT receive sick time) #indcd

Summary The Associate Director of Person-Centered Services is responsible for operational oversight of a variety of CDS Monarch Services. These services may include, but are not limited to: select Day Habilitation Programs, Residential Homes, Community Habilitation, Vocational Programs, Evening Activities/Respite, and Family Care. The role ensures that individuals receive the highest quality services through overall management, and holds direct responsibility for the development and implementation of systems that assist with the delivery of quality services. Essential Job Functions Provides supervision to CDS Monarch programs Assumes administrative responsibility for all assigned facilities in the agency Provides sufficient direction and oversight to ensure that programs are delivered in a person-centered manner which incorporates CDS Monarch Shared Values Ensures through training, supervision, and monitoring that each program operates within the framework of established CDS Monarch Policy and Procedure Provides sufficient direction and monitoring to ensure that all programs are fully compliant with New York State Office for People with Developmental Disabilities (OPWDD) standards Ensures that all Supervisors who report to them are fully trained and understand how to perform job duties assigned to them Ensures that Supervisors complete assigned job responsibilities related to Incident Management, QI Audits, Plans of Corrective Actions, and HR Measures Provides sufficient direction to ensure that the programs are staffed at established minimum and program-specific staffing levels Provides sufficient oversight and monitoring of daily, weekly, and monthly reports Prepares and submits reports in a timely manner to the Director of Person-Centered Services as needed Provides sufficient monitoring, training, and direction to ensure that spending is contained within authorized levels in the areas of personal spending, overtime, and non-personal services Reviews and monitors program budget monthly and ensures payroll is in adherence with the set budget Ensures that Supervisors effectively implement prescribed internal controls related to operational finance, personal allowance, and vehicle/equipment usage Completes weekly site visits to all applicable programs under their supervision to ensure that the program environments and surroundings remain safe, attractive, comfortable, and well-maintained. Collaborates with Facilities Management for preventative maintenance Participates in on-call rotation, ensuring 24/7 oversight of residential systems on evenings and weekends Attends and participates in all meetings as directed by the Director of Person-Centered Services Notifies the Director of Person-Centered Services of all barriers impeding the completion of duties and responsibilities Performs all other necessary duties relevant to the position as directed by the Director of Person-Centered Services Knowledge, Skills, and Abilities Must be at least 18 years of age Participation in the internal development curriculum - LEAD - preferred Reliable transportation (NYS Driver's License required) Ability to work independently and motivate others Ability to communicate effectively, both orally and in writing Maintain all required certifications/training by State regulations and CDS policy Education and Experience Note: All experience and education requirements, except when required by federal, state, or local laws or requirements, may be waived at the discretion of management with approval from the Chief Financial Officer, in collaboration with Human Resources. Bachelor's Degree in a human service field preferred Five years' consecutive experience serving those with intellectual and developmental disabilities Experience in residential services with direct management of residential facilities Experience in day services with direct management of day services' facilities At least three years of supervisory experience with proficiency in personnel affairs, financial acumen, and communication Physical Requirements / Working Conditions Sedentary working environment Ability to reach above shoulder level Ability to turn/twist upper body Able to use hand repetitive action for fine manipulating, keyboarding, and typing Corporate Qualifications / Expectations Adhere to all CDS Life Transitions, Inc. and iCircle policies and procedures Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards Attend mandatory education and training modules as scheduled; obtain and maintain all required certifications/training per State regulations and CDS policy Act as a professional representative of CDS Life Transitions, Inc. and iCircle in appearance, behavior, temperament, communication, language, and dress The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by applicant qualifications and experience, education, position-specific licensing/training, and departmental budgets.CDS Life Transitions is an Equal Opportunity Employer and affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. CDS Life Transitions will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reason

The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition. The Budget and Financial Planning department is seeking an Associate Director to join their team responsible for assisting with financial forecasting, budgeting, and analysis to support strategic decision-making across the organization. In addition, the associate director assumes accountability for and manages the operating budgets for specific departments/divisions, including the many funding sources (unrestricted, endowment income, restricted gifts, Federal, City, State) as they support the various programmatic activities within these divisions, analyzing expenses and variances, analyzing trends, forecasting changes as they continually arise, updating the financial models, and assisting with financial planning are some key responsibilities. The associate director partners with departments to develop and monitor operating budgets in their assigned areas, with a potential for additional departments/divisions. The associate director also will be responsible for enhancing internal budget analysis and reporting capabilities across all budget areas by leveraging existing and new technology. Responsibilities include, but are not limited to: * Work with Director of Budget and VP of Budget & Financial Planning, finance staff, and others as appropriate to develop, enter, and monitor budget data for assigned departments/divisions. * Develop and maintain financial models at both the department/project level and the institutional level. * Prepare monthly budget vs. actual reports, monthly budget forecasts/projections, variance analyses, update financial models, communicate variances to management as appropriate, and work with departments to monitor and resolve budgetary issues. * Develop and maintain complex financial models to support decision-making across the organization. * Support departments by providing guidance and answering questions related to budget procedures. * Prepare expense reclassifications as needed. * Enter data into the Museum's payroll system and monitor changes to ensure staff are charging their time to the correct project codes and expense accounts. * Monitor departments' encumbrances and facilitate closing of purchase orders. * Prepare reports on key budget and planning issues. * Support Director of Budget and VP of Budget & Financial Planning on institutional level budget analyses and presentations. * Work with existing internal systems and reports to identify new ways to collect, validate, and report on financial data. * Analyze various sources of data to support the Museum and Budget department, continuously seeking to improve financial processes and systems to enhance efficiency and accuracy. * Other research and analysis projects to support the Museum and Budget department. The expected salary range for the Associate Director, Budget is $140,000/annual - $160,000/annual. The AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community. Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience.

The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition. The Exhibition department is seeking an Associate Director of Exhibition Design. The Associate Director leads 3D design and plays a critical role in developing the overall design vision for each exhibition, assisted by their exceptional 3D design skills, their understanding of exhibition spaces and their ability to manage the exhibition fabrication process from concept to installation. They collaborate closely with cross-functional teams to create compelling and immersive exhibition experiences that adhere to the Museum's mission and can travel to other venues. Job duties include, but are not limited to: Concept Development and Design * Work closely with curators and the exhibition team to translate exhibition concepts into 3D design concepts that consider space, architectural features and constraints of galleries or halls. * Create detailed plans, layouts, and schematics that optimize the use of exhibition space while ensuring visitor flow and accessibility. * Develop high-quality 3D renderings and physical scale models that visually communicate design concepts and enable collaboration with graphic designers and media teams. * Design exhibitions with the understanding that many will travel to other locations, considering standardization of elements, feasibility, durability, and ease of assembly. * Maintain thorough records of all design and fabrication processes, ensuring accurate documentation for future reference and potential reinstallation. Project Management and Coordination * Supervise 3D design staff to assist with all appropriate aspects of the 3D team's work. * Prepare comprehensive exhibition design packages, including design drawings, specifications, and other materials required to facilitate the bidding process for 3D fabrication. * Develop installation plans and schedules, coordinating with travel installation teams to ensure a seamless and safe setup. * Art-direct the in-house preparators in the creation of scaled models for the exhibitions. Fabrication and Construction Oversight * Identify, select, and manage fabricators, suppliers, and contractors, ensuring they meet quality, budget, and timeline requirements. * Inspect the fabrication process to ensure that all elements align with the approved design and projects are high-quality and completed accurately. * Manage the exhibition fabrication budget, tracking expenses and developing value engineering options when required and implementing cost-effective solutions. Lighting and Special Elements * Manage lighting design, lighting equipment purchases, and hire and supervise freelance lighting designers. The expected salary range for the Associate Director, Exhibition Design is $115,000/annual - $135,000/annual. The AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community. Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience.

Department Child Development: Early Education Employment Type Full Time Location Wang YMCA Workplace type Onsite Compensation $65,000 - $73,000 / year Reporting To Christopher Sharpin Key Responsibilities Skills, Knowledge & Expertise Job Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Department Aquatics Employment Type Full Time Location Waltham YMCA Workplace type Onsite Compensation $52,000 - $65,000 / year Reporting To Megan Reardon Key Responsibilities Skills, Knowledge and Expertise Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Department Center Staff Employment Type Full Time Location Waltham YMCA Workplace type Onsite Compensation $50,000 - $55,000 / year Reporting To Alec Silva Key Responsibilities Skills, Knowledge & Expertise About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Job DescriptionDescription: At California Connect, we don't just provide communication equipment - we remove barriers and empower people with disabilities to live more connected, independent lives. Every day, our work ensures that someone can make a doctor's appointment, advocate for themselves, connect with loved ones, or simply be heard. As the Field Operations Director, you will lead a team that delivers life-changing access to communication across the state, at no charge to Californians with disabilities. This isn't just operations - it's impact. It's equity. Its purpose. And your leadership will determine how many lives we reach next. The Field Operations Director (“Director”) oversees the management and effectiveness of California Connect Field Operations staff and ensures that best-in-class service is provided for all stakeholders. The Director is responsible for all field operations management activities. The Field Operations Director reports to the Field Operations Program Director and will interface with the California Connect Vendor Partners, Community and Service Partners, as appropriate. The Director's key goals include ensuring that the organization provides high-quality services, improving performance and efficiency, and adopting new, proven technologies. The leader in this role actively contributes to the overall company's operational targets and daily business decisions. This position requires residency in the state of California-relocation assistance is not available for this role. Essential Functions Oversee all field operations services and report out on progress, issues, and areas for improvement Manage supervisors of staff assigned to perform the field operations activities, including in-person and virtual support, customer assessment, delivery and setup of equipment, troubleshooting, training, and return processing Provide coaching, training, and support for supervision team to effectively supervise over 45 staff in locations throughout California. Coordinate and plan logistics for community engagement events at Service Centers involving resources within and outside of regional locations. Support the Administrative and Operations Director in contracting and managing Service Providers Meet all Field Operations requirements, including performance and Service Level Agreements (SLAs) Enter, track, and report on all Field Operations activity through a customer and inventory tracking system Develop and deploy all strategic and tactical plans that apply to the performance of California Connect services, serving as a subject matter expert and brand ambassador Lead coordination and integration of efforts among operations, workforce management, customer experience and training, and technology divisions to produce smoother workflow and more cost-effective business processes Forecast potential challenges and opportunities using current and projected data to make business decisions supporting the growth and scaling of business operations to improve program functionality Consult with the Field Operations Program Director to optimize workforce management efficiencies, ensuring California Connect services are staffed to meet client agreements Coordinate with internal stakeholders to train and equip staff with the tools and skills necessary to deliver top-of-the-line service to California Connect customers Communicate new directives, policies, or procedures to supervisors and managers Oversee departmental revenue goals: With the Field Operations Program Director, manage expenses to stay within operating budgetary allowances, and review monthly financial results to ensure they accurately reflect the current performance output Provide ad-hoc support to the Field Operations Program Director, Division Vice-President and President through regular communication and support of extemporaneous assignments on an as-needed basis Coordinate with People and Culture and managers to foster a positive and engaging culture for California Connect employees Collaborate with other departments to plan launches, events, marketing, and other projects as needed Other duties as assigned. Knowledge, Skills, and Abilities To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: Proficient in operations management and contract management practices and principles Ability to build and maintain working relationships with many different cross-functional teams Excellent communication skills, ability to be concise, and strong instincts on how to communicate most effectively with partners/requestors, such as when to reach out by email vs by phone Strong balance of leadership, business acumen and technical skills Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and, demands Working knowledge supporting systems, tools and methods utilized by contact centers Demonstrates effective problem-solving skills Proven ability to manage multiple priorities from inception to completion Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.) Ability to build and supervise high-performance, hybrid work teams Requirements: Qualifications Bachelor's degree in business or related field from an accredited college or university; or equivalent professional experience A minimum of three (3) years of experience within the past ten (10) years, working on a large Statewide program with delivery throughout the state. A minimum of five (5) years of experience in a Field Operations position within the past (10) years being directly responsible for all field operations activities. A minimum of five (5) years of experience within the past ten (10) years, supervising teams of 25 people or greater on projects that involved Statewide programs. A minimum of three (3) years of experience within the past ten (10) years working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.) Ability to work flexible hours, including some nights and weekends Experience leading a highly efficient operational or customer service team Ability to communicate effectively using American Sign Language (Preferred) Work Environment / Physical Requirements This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in both a virtual office environment and in-person locations throughout the state, utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 40%.