Customer Service Representative jobs at YKK AP America - 806 jobs
Customer Service Administrator
YKK AP America Inc. 4.3
Customer service representative job at YKK AP America
Our company culture is built upon YKK's philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.
Position Summary
The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.
Essential Functions and Key Responsibilities
Communicates with customers by phone or in person and receive orders.
Performs order entry by keying purchase information into the computer program.
Handles and resolves customer complaints and billing issues.
Acts as liaison between customers, sales group, and manufacturing facility.
Assists customers with the pricing of standard materials.
May solicit sales of new or additional products.
Other duties may be assigned.
Qualifications and Skill Requirements
High school diploma or general education degree (GED) plus 2 years of customerservice experience, preferably in the glazing industry.
Be vigilant about safety.
Quality - conscious, oriented to excellence.
Recruiter Contact:
ASHLEY LITTLE
**********************
YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window).
YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.'s Accommodations team at accommodationrequest@ykkap.com. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law.
Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check, and a negative drug test for the presence of illegal drugs post-offer, consistent with state and federal law.
For candidates applying for positions in the state of California
YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, San Diego County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check, if YKK AP America Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Notice on Recruitment Fraud
At YKK AP America Inc., we do not ask for personal financial information during telephone, in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP America Inc.'s recruiting correspondence will be sent by a recruiting representative with @ykkap.com email address and not @gmail.com, @yahoo.com, @hotmail.com or any other email domain service.
If you have concerns related to this issue, consider the following actions: 1) Place a freeze on your credit reports: ************************************************************** 2) file a complaint with the U.S. Federal Trade Commission: *************************************** and/or 3) file a report with your local law enforcement agency immediately.
$34k-39k yearly est. Easy Apply 19d ago
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Senior Construction Representative 4
CDM Smith 4.8
Dallas, TX jobs
Performs oversight of construction personnel working on large-sized assigned area of the construction site or the full project for small to medium-sized projects.
Ensures construction work put in place matches construction plans.
Identifies deficiencies in constructed structures.
Reviews contract terms and conditions.
Ensures construction timelines, costs, and materials are in compliance with contract terms and conditions.
Provides technical guidance and training to more junior staff.
Reviews the work of more junior staff.
Documents deficiencies, expected cost overruns, materials issues and any other related construction issue or risk related to their area of oversight.
Prepares related reports (ex: monthly progress reports, etc.).
Maintains daily report of construction activities.
Performs other duties as required.
Communicates construction issues to project leadership.
Escalates issues to appropriate design staff for resolution.
Communicates issue resolution to appropriate construction staff and closes the loop with project leadership when documented issues are resolved.
**Job Title:**
Senior Construction Representative 4
**Group:**
PSF
**Employment Type:**
Regular
**Minimum Qualifications:**
High School diploma or Vocational Technical degree or equivalent.
18 years of related experience.
Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
Waste/wastewater construction experience
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
Texas - Statewide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
10%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Skills and Abilities:**
Excellent verbal and written communication skills.
Advanced knowledge of arithmetic.
Advanced knowledge of Microsoft Office Suite of applications (Word, Excel, Outlook, etc.).
Ability to adapt to new technologies and quickly learn new computer, smartphone or related applications and programs.
Knowledge of materials, methods, and equipment used in construction.
Ability to read, understand, interpret and explain construction plans and drawings, contract provisions, and specifications.
Knowledge of materials, methods, and equipment used in construction.
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Consumer Report, Investigative Consumer Report and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require consumer reports or investigative consumer reports containing information about you in connection with your application for employment. The consumer report or investigative consumer report will provide information including but not limited to verification of employment, education and licensure, etc. as well as credit when applicable for certain positions. If this position is subject to a consumer report or investigative consumer report related to its responsibilities and requirements, employment will be contingent upon successful completion of the report. CDM Smith may also conduct drug testing for designated positions. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional consumer reports or investigative consumer reports, as well as drug testing.
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Successful candidate will be required to work 100% in the field locations.
**Driver's License Requirements:**
An appropriate and valid driver's license is required.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$74k-99k yearly est. 6d ago
Customer Service Representative
Aaron Plumbing Inc. 3.6
Suwanee, GA jobs
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a full-time CustomerServiceRepresentative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on!
This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available.
Full time employees can take advantage of our generous benefits and perks, including health, dental, vision, weekly pay, a 401(k) plan with company match, paid time off (PTO), and an LA Fitness membership. Additionally, we offer disability and life insurance.
--> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today!
QUALIFICATIONS FOR A CUSTOMERSERVICEREPRESENTATIVE (CSR)
Attention to detail
Strong computer skills
Excellent written and verbal communication skills
Experience as a plumbing or HVAC customerservice rep is highly preferred.
Experience with ServiceTitan software is also highly preferred!
Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home!
WORK SCHEDULE FOR A CUSTOMERSERVICEREPRESENTATIVE (CSR)
This full-time position typically works Monday through Thursday from 8:30 AM to 6:00 PM.
Additional work from home hours are available to those who are interested.
ABOUT AARON SERVICES
We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction.
We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further!
A DAY IN THE LIFE OF A CUSTOMERSERVICEREPRESENTATIVE (CSR)
As a CustomerServiceRepresentative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively.
In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need!
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 30024
Flexible work from home options available.
$17-20 hourly 6d ago
Customer Service Representative
Aaron Plumbing Inc. 3.6
Suwanee, GA jobs
Benefits:
Bonus based on performance
Opportunity for advancement
Training & development
Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a part-time CustomerServiceRepresentative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on!
This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available.
--> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today!
QUALIFICATIONS FOR A CUSTOMERSERVICEREPRESENTATIVE (CSR)
Attention to detail
Strong computer skills
Excellent written and verbal communication skills
Experience as a plumbing or HVAC customerservice rep is highly preferred.
Experience with ServiceTitan software is also highly preferred!
Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home!
WORK SCHEDULE FOR A CUSTOMERSERVICEREPRESENTATIVE (CSR)
This part-time position typically works Monday, Wednesday, Thursday 3:00 PM to 6:00 PM and Friday from 8:30 AM to 6:00 PM.
Additional work from home hours are available to those who are interested.
ABOUT AARON SERVICES
We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction.
We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further!
A DAY IN THE LIFE OF A CUSTOMERSERVICEREPRESENTATIVE (CSR)
As a CustomerServiceRepresentative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively.
In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need!
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 30024
Flexible work from home options available.
$17-20 hourly 6d ago
CSC Customer Service Specialist 1
Artech LLC 3.4
Temple, TX jobs
for one of our direct clients in the US. Below are the specs for the role: CustomerService Specialist 1 Duration of Assignment: 6+ Months Pay Rate Range: $18.00/hr on W2 Call Volume: Day Shift (8 AM-5 PM): 175-300 calls per day
Second Shift: 150-200 calls per day
Night Shift: Over 100 calls on a busy night
Key Requirements:
Must be a quick thinker, able to handle unique or challenging situations on calls.
Should be able to think quickly and adapt during calls.
Types of Calls:
General calls (e.g., plumbing issues, ceiling issues, doctor appointments)
Auto dispatching via radio/calls (launch/alert calls)
Monitoring role for medical support and medical emergency calls
Other Details:
Must know how to route calls appropriately.
Dispatcher experience is a plus, but not mandatory.
During the interview, candidates will be assessed on their ability to multitask effectively.
Click "APPLY" to send your resume for this role or you can send an email to me at **************************. You can also reach me directly on ************.
Artech has been an employer of choice for 30 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy.
Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
$18 hourly 6d ago
Customer Service Coordinator
Simplex Group 3.3
Rancho Cucamonga, CA jobs
Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.
We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customerservice to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a stepping stone for a long-term career at the Simplex Group.
Responsibilities:
Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services
Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience
Respond promptly to customer inquiries in a professional and courteous manner
Resolve customer concerns, issues, and complaints effectively and efficiently
Identify and recommend process improvements to enhance customer satisfaction
Maintain a positive and empathetic attitude towards customers at all times
Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
Review of driver documentation required for proper onboarding
Enter and verify client information in systems to ensure records are kept up-to-date
Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
Manage and maintain a clean and organized reception area welcoming to visitors
Ensure security protocols are followed for visitor access
Assist with other tasks as needed by the company
Experience Requirements:
High school diploma or equivalent relevant experience.
Customerservice experience, preferably in the transportation industry.
Bilingual conversational in Punjabi is required/preferred.
Skills Needed:
Customer-centric mentality.
Data entry and documentation skills.
Strong attention to detail.
Bilingual in English and Punjabi.
Familiarity with Microsoft Office (Excel, Word).
Job Duties:
Greet and assist visitors.
Coordinate with internal departments.
Respond to inquiries and resolve concerns.
Identifying Process Improvements
Prescreen drivers per FMCSA guidelines, including Drug and alcohol screenings
Data Entry and Record Keeping
Miscellaneous Clerical Duties
Review driver documentation.
Maintain a welcoming reception area.
Follow security protocols.
Supporting additional company needs
Great Fit if...
Able to work on an On-Site position
Excellent verbal and written communication skills
Exceptional interpersonal and customerservice skills
Outstanding organizational skills and attention to detail
Strong analytical, logical thinking, and problem-solving skills
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Characteristics of a Simplificator:
Optimistic Attitude
Problem Solver
Passionate
Eager to learn
Team Player
Adaptable
Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.
$34k-44k yearly est. 1d ago
Customer Service Representative
Atkore 4.3
Tampa, FL jobs
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a CustomerServiceRepresentative. Reporting to the CustomerService Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customerservice environment.
This is an on-site position that will be located in Dallas-TX, Eugene-OR, Louisville -KY, or Tampa-FL.
What you'll do:
Processing orders, quotes, credits, returns applications and other requests
Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
Answering basic technical inquiries
Directing advanced technical requests and other unresolved issues to the appropriate resource
Managing customer accounts
Promptly responding and assisting customers with damaged shipments and/or mis-shipments
Keeping good records of customer interactions and transactions
Communicating and coordinating with internal departments and outside vendors
Monitoring product stocking levels and inventory turns
Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customerservice and machine utilization
Performing other related duties as assigned
What you'll bring:
High School diploma or equivalent
Minimum two years business experience in a manufacturing or electrical customerservice environment preferred
Computer literacy and experience with Windows, Excel, Word, and Outlook
Ability to manage a variety of concurrent tasks in a fast-paced work environment
Time management, planning, and organizational skills
Effective decision making and problem solving abilities
Excellent interpersonal and communications skills
Strong initiative and adaptable to change
Must be able to thrive in a team environment
All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.
Within 3 months you'll:
Complete Atkore's onboarding and immersion program.
Gain an understanding of how your role ties into Atkore's mission and strategic plan.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months you'll:
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
$40.6k-55.9k yearly 6d ago
Customer Concierge Specialist
Champion Window & Door 4.5
Bedford Heights, OH jobs
Lifecycle Management: Serves as the primary liaison for customers 24 hours after purchase, initiating the relationship with a warm introduction and clear roadmap of next steps. - Strategic Communication: Executes a structured communication cadence, i Concierge, Specialist, Customer Experience, Installation, Customer, Manufacturing, Retail
$34k-52k yearly est. 6d ago
Representative Customer Service (General Calls)
Assa Abloy 4.2
Phoenix, AZ jobs
Assist customers in requests for information; perform customerservice support functions and resolve customer complaints, concerns and issues; perform a variety of duties in a multi-task work environment.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily:
Ensure phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise.
Process incoming inquiries in Customer Care.
Process RMA's/CCF's.
Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs.
Work with other departments as needed to ensure that we meet our customer needs.
Operate within and help to improve work procedures for CustomerService using lean manufacturing principles
Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees.
Conform with the organizations ISO 9001 & 14001 requirements
Other duties or projects as assigned.
Individuals who need reasonable accommodations to enable them to perform these essential functions should discuss their needs with Human Resources. EMS will provide reasonable accommodations to such individuals unless doing so would impose an undue hardship on EMS or the individual is a direct threat.
Supervisory Responsibilities
There are no supervisory responsibilities with this position.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.
Education and/or Experience:
* High school diploma or general education degree (GED) with some college or technical training in mechanics or electronics; two to five years experience in a customerservice related position, preferably in a manufacturing environment; or equivalent combination of education and experience.
Computer Skills
* Proficiency in word processing, spreadsheets, email, and order processing software.
* Possess a working knowledge of inventory, manufacturing and database software.
Language Ability
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
Write routine reports and correspondence in English.
Speak effectively before groups of customers or employees of organization.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Phoenix, AZ, US, 85044
CustomerService & Contact Center Operations
No Travel Required
Associate
06-Feb-2026
Nearest Major Market: Phoenix
$30k-39k yearly est. 6d ago
Customer Service Representative
Cavco Industries, Inc. 4.3
Seguin, TX jobs
Call/ Take phone calls from homeowners and retailers in their respective areas Contacts home owner and evaluates cosmetic repairs needed from list they supplied Verify correct home owner information, phone numbers, email address, home location physic CustomerServiceRepresentative, CustomerService, Service Manager, Representative, Manufacturing
$23k-31k yearly est. 6d ago
Customer Service Representative
Cavco Industries 4.3
Seguin, TX jobs
Service Department CustomerService Admin
Reports to Service Manager
Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing
Primary Responsibilities:
Call/Take phone calls from homeowners and retailers in their respective areas
Contacts home owner and evaluates cosmetic repairs needed from list they supplied
Verify correct home owner information, phone numbers, email address, home location physical address
Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
Contact retailers regarding and lot or display model re-work
Assign technician to home owner within their geographic location
Writes Work Orders for Service Technicians/Contractors
Writes up parts needed
Attaches Décor Page for home and any schematics needed to complete repairs at job site
Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
Finalize work orders, and determinations for state - close out in system (Deacom).
Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
Review completed work orders for any flaws, or inadequacies on technician's part.
MINIMUM QUALIFICATIONS
Requires a high school diploma or its equivalent.
Working as a CustomerService typically requires 1-3 years of related experience.
May be entry level if some experience in the skill.
Bilingual is Preferred
AR/AP experience a plus
$23k-31k yearly est. 6d ago
Client Care Representative
Benjamin Franklin Plumbing Ocean City 4.0
Philadelphia, PA jobs
Plumbing Careers at Benjamin Franklin Plumbing
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customerservice experience preferred
$26k-36k yearly est. 6d ago
Inside Sales Representative
Lane Enterprises Inc. 3.9
New Paris, PA jobs
Lane Enterprises is excited to welcome an Inside Sales Rep to their team! From generous benefits, including bonus opportunities and an Employee Stock Ownership Plan (ESOP), to great employee retention, this is a fantastic opportunity to join a thriving organization!
Benefits: Lane offers a generous benefits package including Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays, Pension plan, Flexible Spending, Company paid Life Insurance, Voluntary Life Insurance, ESOP opportunity, and a generous bonus incentive plan.
Job Overview:
The Inside Sales Representative is the single point of contact for all project quotations and works directly with sales representatives and external customers. They work with Lane Sales Representatives to prepare new project quotations, prepare quotation revisions, assist in the pricing approval process, enter new planning projects, perform contact management/maintenance, and distribute submittal packages/product information upon request. The Inside Sales Representative is also responsible for communicating with other Departments as needed, providing various reporting as needed, and performing other administrative duties as assigned or needed.
Essential Responsibilities:
Works directly with customers and in conjunction with Sales Representatives to build and maintain good customer relationships leading to profitable orders for Lane's products.
Provides sales assistance qualifying customer calls, obtaining appropriate and complete project information, reviewing project plans, and producing material take offs. As necessary, contact general contractors to obtain bidders list and bid results.
Develop quotes, review orders for clarity and accuracy, prepare submittals, estimate delivery dates.
As directed, and within guidelines, handle maintenance bids, dealer relations, accessory products (e.g., fabric, gabions, gates, trash racks, etc.).
Use information system to check availability; have working knowledge of production, scheduling and shipping practices and procedures.
As necessary, coordinate inter-company orders.
Maintain thorough knowledge of Lane's products, product information, specifications and pricing guidelines.
Handle all contacts in a professional manner. Maintain and promote harmonious working relationships among office, plant and sales personnel.
Perform work in a professional, timely and accurate manner.
Develop customer base through cold calling, lead follow-ups, local sales calls, mailing and other market development techniques.
Develop an understanding of the individual territory dynamics (i.e., customer relationships, pricing, competition, etc.)
Requirements
High school diploma or equivalent. Bachelor's degree preferred. Minimum 2 years' administrative experience in a Sales support role preferred.
Experience with Drainage Systems a plus.
Experience with a Customer Relationship Management (CRM) Systems a plus.
Demonstrated aptitude for problem-solving; ability to determine solutions for customers.
Results oriented and able to work both independently and within a team environment.
Excellent verbal and written communication.
Proficiency in using Microsoft Office Suite applications.
Must be able to interact with multiple departments inside and outside the organization (i.e., Sales Representatives, Engineers, Distributors, Contractors, etc.).
Ability to work efficiently and accurately in a fast-paced environment.
Physical Requirements
Work is performed in a standard office environment.
Ability to sit at a desk for 8 hours a day.
The employee will be interacting with co-workers and other departments on a daily basis and must maintain a professional appearance.
Employee will be communicating with people all day so they must have clear and professional verbal and written communication skills.
Lane Enterprises is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Compensation details: 23-25 Hourly Wage
PI6bc8060455bd-37***********4
$41k-65k yearly est. 2d ago
Inside Sales Representative
Fenceworks 4.1
Santa Paula, CA jobs
Fenceworks is California's Premier Fence Builder with 16+ locations and business units. We employ quality installation teams, sales force and management, which allow us to offer service and quality second to none in the fence industry. At Fenceworks, we pride ourselves on being professional and utilizing the highest quality fence products. We have exemplified a “take care of the customer” philosophy that has made us the top fence contractor in California
Fenceworks is currently seeking an inside sales representative with at least three years of sales experience. The sales rep is responsible for identifying and developing home builders and General Contractor relationships and expanding our presence in the market. While not required, our ideal candidate will have fencing or construction sales experience and estimating knowledge and/or experience.
Responsibilities
· Foster relationships with current home builders and General Contractor customers and new prospects.
· Generate prospects through Bid websites (e.g., Building Connected, Bid Mail).
· Obtain all required bid documents; including but not limited to site plans, fence specifications, and field measurements.
· Provide pricing based on specification and review with Sales Manager.
· Present proposal and follow up on bid within a timely manner to address or answer questions or comments.
· Maintain communication with superintendents and purchasing throughout job.
· Participate in sales meetings, training, trade shows, or other off-site functions as required
Qualifications:
· At least 2 years of Sales experience
· Ideal familiarity and experience in construction-related roles or the fencing industry.
· Must be able to prospect effectively and close sales
· Basic Microsoft Office skills
· Experience with CRM is a plus
· Familiarity with Building Connected and Bid Mail is a plus
· Excellent interpersonal and communication skills
· Pass a pre-employment physical and drug screen
· Pass E-Verify
Compensation: Total compensation is already composed of base pay + commission structure.
Job Type: Full-time
Benefits:
401(k)
Cell phone reimbursement
Dental insurance
Employee assistance program
Health insurance
Life insurance
Mileage reimbursement
Paid time off
Travel reimbursement
Vision insurance
$48k-89k yearly est. 4d ago
Inside Sales Representative
Fenceworks 4.1
Riverside, CA jobs
Fencecorp, Inc. is a leader in providing high-quality fencing solutions for commercial and light industrial projects. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of our clients, especially within the public works sector.
We are seeking an experienced and dedicated Inside Sales Representative to join our team. This role will focus on working directly with public works General Contractors on commercial and light industrial projects. The ideal candidate will have a strong background in the fencing industry for public works projects, though candidates with experience in other sectors within the commercial/light-industrial construction industry will also be considered.
Key Responsibilities:
- Establish and maintain relationships with public works General Contractors.
- Read and interpret project plans and bid documents.
- Use Bluebeam software to analyze and break down project plans.
- Communicate effectively with vendors and prime contractors.
- Participate in job walks and site visits as required.
- Prepare and present detailed proposals and quotations for projects.
- Negotiate contracts and close sales to meet or exceed sales targets.
- Provide excellent customerservice and support throughout the project lifecycle.
Qualifications:
- Minimum of 5-6 years of experience in the fencing industry for public works projects or in the commercial/light-industrial construction industry.
- Proficiency in reading and interpreting construction plans and bid documents.
- Experience using Bluebeam and Procore software.
- Strong communication and negotiation skills.
- Ability to work independently and manage multiple projects simultaneously.
- Comfortable with job walks and site visits.
- Excellent organizational and time-management skills.
Preferred Qualifications:
- Established network within the public works and commercial construction sectors.
- Previous experience working with public works General Contractors.
- Strong problem-solving skills and attention to detail.
Benefits:
401(k)
Cell phone reimbursement
Dental insurance
Health insurance
Life insurance
Mileage reimbursement
Paid time off
Travel reimbursement
Vision insurance
$48k-88k yearly est. 4d ago
Inside Sales & Operations Representative
Roadsafe Traffic Systems 4.1
Covington, GA jobs
Inside Sales & Operations Representative Classification: Non-Exempt About The Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.
GA Inside Sales
Position Summary
The Inside Sales Representative supports all sales functions for an assigned territory. Key responsibilities include quoting, product ordering, inventory coordination, billing accuracy, and customer relationship management. This role plays a critical part in account management, margin protection, and supporting the growth of branch revenue.
Responsibilities & Objectives
Warehouse & Inventory Support
Verify inventory availability and assist with loading/unloading customers and supply trucks.
Manage warehouse sales inventory areas, including organization, cleanliness, rotating stock, and basic shipping/receiving support (UPS and freight).
Maintain inventory levels with the Branch Manager and conduct regular physical counts and reconciliations.
Place purchase orders as needed, ensuring compliance with vendor pricing agreements and use of standardized SKUs.
Assist with deliveries if certified to drive a RoadSafe vehicle.
Must be able to lift up to 75lbs repeatedly.
Inside Sales & Customer Relationship Management
Provide formal sales quotes with accurate lead times based on direction from Outside Sales, Branch Manager, website inquiries, or direct customer requests.
Inform customers when orders are received and coordinate delivery or pickup arrangements.
Create and maintain accurate price sheets aligned with branch pricing expectations.
Maintain margin expectations through accurate quoting and cost awareness.
Strengthen relationships with existing customers, with emphasis on the branch's “Top Twenty Customers.”
Promote growth within existing accounts and pursue new customer acquisitions.
Contact current customers using sales activity reports and follow-up practices.
Billing & Financial Support
Support the sales billing process, ensuring timely and accurate documentation and reporting.
Assist with Accounts Receivable follow-up as needed.
Product Knowledge & Cross-Functional Collaboration
Participate in vendor-led product training to develop expertise in RoadSafe products and solutions.
Work with branch personnel to gain practical field experience and understand product applications.
Identify and prospect new customers across industries that may require RoadSafe products or rentals.
Collaborate with Regional Account Managers (RAMs) and estimators to support bid and proposal follow-up.
Communicate regularly with internal stakeholders regarding customer issues and assist in resolving concerns.
Support corporate initiatives and branch-level operational goals as requested.
Knowledge And Skills
Strong sales and customerservice skills with the ability to build long-term relationships.
Knowledge of inventory management principles and best practices.
Ability to analyze and understand financial data to maintain margin expectations.
Knowledge of industry products and market trends, with commitment to continuous learning.
Effective critical thinking and problem-solving abilities.
Strong written and verbal communication skills.
Highly organized, proactive, and able to work independently and collaboratively.
Ability to thrive in a fast-paced construction environment.
High attention to detail and excellent time-management skills.
Familiarity with DOT regulations and contractors is a plus.
Education And Experience
Experience with retail sales transactions, including cash, credit card, and check handling.
Proficiency in Microsoft Office applications (Outlook, Word, Excel, OneNote, Teams).
Five years of sales or retail experience preferred.
Experience in inventory management and warehouse environments.
Forklift experience is a plus; training is available.
RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans
$41k-74k yearly est. 3d ago
Inside Sales Representative
General Shale 4.1
Chattanooga, TN jobs
General Shale, Inc., the nation's leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative to join our Chattanooga, TN facility. This role is ideal for a customer-focused professional who thrives in a fast-paced sales environment and is eager to develop in-depth knowledge of our products while supporting both customers and the sales team.
Key Responsibilities:
Provide inside sales support and exceptional customerservice
Process orders, invoicing, and cash sales
Answer incoming calls and respond to customer inquiries
Enter and maintain accurate data in the SAP system
Coordinate with dispatch to schedule truck deliveries (dispatch experience a plus)
Collaborate closely with the outside sales team
Perform manual handling of product as needed
Qualifications:
2-5 years of customerservice and/or inside sales experience
Associate or Bachelor's degree in Business, Marketing, or a related field preferred
Strong computer skills; SAP experience a plus
Excellent written and verbal communication skills
Self-motivated, organized, and able to manage multiple priorities
What We Offer:
Competitive salary
Comprehensive benefits package
$27k-35k yearly est. 1d ago
Inside Sales Representative
General Shale 4.1
Memphis, TN jobs
General Shale, Inc., the nation's leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative for our Memphis, TN location. The successful candidate must acquire an in-depth knowledge of General Shale products and interact professionally with customers in a fast-paced sales environment.
Responsibilities will include:
Inside sales
Invoicing
Answering the phone
Data entry in SAP computer system
Cash sales
Liaising with outside sales team
Job Requirements:
2-5 years customerservice experience; inside sales experience
Must be a self-starter who possesses excellent PC skills; knowledge of SAP a plus
Strong communication skills, including both written and verbal communications
Associate or Bachelor's degree in Business, Marketing or related curriculum preferred
We offer competitive compensation as well as a comprehensive benefits package.
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$27k-34k yearly est. 2d ago
Field Customer Relations Specialist $50K-$75K
5 Star Roofing 4.1
Alpharetta, GA jobs
Job Description
Field Customer Relations Specialist
Looking for a career that pays well without the pressure of selling? Join our team and earn $50K to $75K per year - no selling involved!
Responsibilities: • Canvass neighborhoods identify damage roofs
• Talk with homeowners about the benefits of brand new roof paid for by their insurance
• Schedule FREE roof inspections
Qualifications:
• Outgoing personality
• Strong communication skills
• Driven to achieve goals
Compensation:
• Salary, Commission & Bonus (Earn $50,000 to $75,000 per year)
• Full training provided
• Career growth opportunities
Apply Now! Send your phone number and updated resume. Qualified applicants will be contacted for a phone interview.
#hc214883
$50k-75k yearly 6d ago
CUSTOMER SERVICE ADMINISTRATOR
Ykkap America Inc. 4.3
Customer service representative job at YKK AP America
Our company culture is built upon YKK's philosophy called the CYCLE OF GOODNESS. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.
Position Summary
The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.
Essential Functions and Key Responsibilities
* Communicates with customers by phone or in person and receive orders.
* Performs order entry by keying purchase information into the computer program.
* Handles and resolves customer complaints and billing issues.
* Acts as liaison between customers, sales group, and manufacturing facility.
* Assists customers with the pricing of standard materials.
* May solicit sales of new or additional products.
* Other duties may be assigned.
Qualifications and Skill Requirements
* High school diploma or general education degree (GED) plus 2 years of customerservice experience, preferably in the glazing industry.
* Be vigilant about safety.
* Quality - conscious, oriented to excellence.
Recruiter Contact:
ASHLEY LITTLE
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YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window).
YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.'s Accommodations team at accommodationrequest@ykkap.com. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law.
Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check, and a negative drug test for the presence of illegal drugs post-offer, consistent with state and federal law.
For candidates applying for positions in the state of California
YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, San Diego County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check, if YKK AP America Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Notice on Recruitment Fraud
At YKK AP America Inc., we do not ask for personal financial information during telephone, in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP America Inc.'s recruiting correspondence will be sent by a recruiting representative with @ykkap.com email address and not @gmail.com, @yahoo.com, @hotmail.com or any other email domain service.
If you have concerns related to this issue, consider the following actions: 1) Place a freeze on your credit reports: ************************************************************** 2) file a complaint with the U.S. Federal Trade Commission: *************************************** and/or 3) file a report with your local law enforcement agency immediately.
Nearest Major Market: Cincinnati