Member Service Representative jobs at YMCA of Greater Omaha - 13 jobs

Job Description So many perks & benefits ~ Enjoy a flexible schedule ~ Work with great people ~ Make a difference in our community ~ Free YMCA membership ~ Locations across the metro - likely a Y near you ~ Tuition discounts ~ Flexible work attire ~ Training & development! BENEFITS: Free individual YMCA membership Locations across the metro - likely a Y near you! YMCA program & childcare discounts Flexible work attire - Y shirts provided & you choose your style Tuition discounts, training & development, & opportunities to advance. Rain On Demand Pay - get paid quicker 100% employer-paid retirement contribution of 12% of earnings - no employee match or contribution required (after meeting eligibility requirements) Enjoy a flexible schedule, work with great people, & make a difference in our community! POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services. ESSENTIAL FUNCTIONS: Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. Builds relationships with members; helps members connect with one another and the YMCA. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Applies all YMCA policies to support member services. May hand out locker keys, locks and towels; may monitor the locker rooms as required. Actively participates in department and branch staff meetings and/or related trainings. Performs other duties as assigned. YMCA COMPETENCIES (Leader): Engaging Community Inclusion Functional Expertise Communication & Influence QUALIFICATIONS: At least 16 years of age Excellent interpersonal and problem solving skills Previous customer service, sales or related experience Basic knowledge of computers Ability to work independently with attention to detail required Complete before first shift: YMCA cause & culture training; membership-specific computer training; all required abuse prevention trainings. Complete within 30 days of hire: BLS CPR; First Aid (provided by YMCA) Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check. Follow youth boundaries policies and abuse risk management training. Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone. The employee frequently is required to sit, stand and reach, and must be able to move around the work environment. Sufficient strength, agility and mobility to perform essential functions required. Regular scheduled, on-site attendance required and may include evening or weekend work. The YMCA of Greater Omaha is an Equal Opportunity Employer

Garden County Health Services is a nonprofit healthcare facility offering nursing home, clinic and critical access hospital services in Oshkosh, Nebraska that is seeking a talented Patient Financial Social Service Representative. Our mission is a commitment to advancing the health and wellness of the individuals and communities we are honored to serve. As the Patient Financial Social Service Representative, you will: Submit claims to insurance carriers, government agencies and private payers, ensuring the accuracy of billings, and correcting any billing errors. Respond to patient and customer inquiries regarding statements, insurance coverage, and hospital charges. Collect co-pays and deductibles from customers at the time of visit. Contact patients, customers, insurance companies, and collection agencies concerning delinquent accounts, prepare daily deposits, and post Medicare and insurance payments. Remain current on Medicare and insurance billing regulations to ensure compliance. Perform patient admission and patient registration for various healthcare services, with a focus on accuracy. You may be a great fit if you have: A high school diploma Two years of healthcare billing Will train the right person! If this sounds like you, we'd love the opportunity to connect!

MAKE A LASTING DIFFERENCE The YMCA offers tremendous opportunities to make a difference and that difference can start with you! Activity and Building Supervisors elevate the YMCA member experience by building relationships, mentoring youth participants and providing a safe and secure environment for all. These positions are great opportunities for criminal justice or social work students or anyone having experience working with youth or supervising and leading people. Responsibilities include but are not limited to: Overseeing and monitoring specific areas and/or activities within the building while building relationships with members and program participants. Applying and enforcing facility and safety rules, policies and guidelines. Intervening and responding to inappropriate actions with professionalism. Our staff are enthusiastic about their work because they have the opportunity to make a lasting impression on people visiting the YMCA, making them an integral part of a leading non-profit that is committed to strengthening community. Plus, they also enjoy: A fun and engaging work environment where friendships are made Flexible schedules Room to grow Free Y membership at all YMCA of Lincoln locations for qualified staff Build your resume - future employers respect the Y HOURS Evenings, Weekends

Job Title: Community Resource Specialist I Department: 211 Helpline Supervisor: 211 Management FLSA Status: Part-time/full-time, Non-Exempt Location: Omaha, NE - ON-SITE Hours: Full and Part time shift available About United Way of the Midlands: Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business, government and not-for-profit sectors and raising money to support our community's most impactful health and human service programs. UWM's funded programs and direct services - including JAG Nebraska, 211 and the Weatherization Assistance Program - focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential and address urgent needs today to advance a better tomorrow. At United Way, we are committed to fostering integrity, inclusion, and responsibility across our work where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table. UWM's Mission: United Way of the Midlands UNITES our community's CARING SPIRIT to build a STRONGER tomorrow. Guiding Principles: At United Way of the Midlands, we… Build TRUST in everything we do. Extend GRACE by thinking beyond ourselves. Show GRIT by bringing it everyday. Be OPEN to embracing others' differences. Actively ENGAGE by listening and sharing. Live CURIOUSLY to learn constantly. Community Resource Specialist Summary: The Community Resource Specialist I is responsible for responding to individuals in need of assistance through multiple channels of communication. Responsibilities: Answers phone calls, email, chat and text, demonstrating strong customer focus with all users of the service; ability to work with diverse populations within the context of developing the cultural competency needed, to provide appropriate resources to inquirers. Maintains a nonjudgmental attitude when speaking with clients, displaying sensitivity to all cultural backgrounds. Identifies and reflects the feelings of callers in crisis. Assesses the clients' needs or situation using pertinent questions and the principles of active listening. Advocates for clients when appropriate. Requests statistical and demographic information related to our clients to assist in the determination and tracking of unmet needs in the community. Records clients' information into the call center database and provide referrals to the appropriate resources as needed. Places outbound calls to follow-up with a percentage of our clients to determine if their needs were met. Completes assessments for clients in high-risk situations. Accesses the 2-1-1 database for resources and appropriately refer clients. Identifies requests for resources that are not available in our database and inform the call center database Manager of unmet needs. Maintains an acceptable level of call handling and customer service performance as described by the 2-1-1 training standards. Completes all training for new programs and services related to 2-1-1 and provide feedback as needed. Completes the Inform USA Community Resource Specialist certification exam within six months of eligibility to ensure adherence to industry standards and quality service delivery. Supervisory Responsibilities: This job has no supervisory responsibilities. Required Skills and Abilities: High level of professionalism, confidentiality and capacity to work independently. High level of written and verbal communication skills with attention to detail and organization. Demonstrate proficiency in using call center software, computer hardware and telephone equipment. Ability to work alternative schedules and demonstrate flexibility in times of disaster. Engage in and maintain knowledge of UWM programs and strategies. Proactive in engaging in or seeking out self-learning opportunities. Ability to work effectively as a team member and assist other staff members willingly. English proficiency sufficient and bilingual preferred for communication with supervisors, co-workers, clients and customers. Knowledge of MS Office Outlook, Excel, Access and Word Processing software. Education and Experience: Associate's degree (preferred) from two-year College or University and/or one to two years related experience and/or training in Social Services or Human Services. A high school diploma or GED is required for this position. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Benefits: Generous 401(k) Retirement plan Paid vacation and sick time Employer-paid life and disability insurance Professional development assistance Tuition reimbursement United Way of the Midlands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law .

Title: Customer Support Specialist Departments: Customer Support Customer Support Manager The Customer Support Specialist is responsible for accommodating the various needs of the public in a compassionate manner while remaining professional and knowledgeable about the services we provide. Collaborate with other departments as needed in order to facilitate the common goal of serving the animals and the public. Essential Duties and Responsibilities This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise, and does not alter the “at‐will” relationship. Represent NHS in a professional compassionate manner Greet, assist and direct the public Ability to multitask and provide effective customer service to large numbers of people Perform accurate data entry using proprietary software for customer service and other departments within the agency Process pet licenses and update customer files accurately Maintain and balance individual daily cash drawers; handle large sums of money Accept monetary and non-monetary donations from the public Register the public for all NHS offered community classes and services, dog obedience classes, Camp Kindness, Pet Avocation, applications, Breeders Permits, Feral Cat Colony Applications, volunteer applications, foster care applications, etc. Assist public with euthanasia requests and Rainbow Bridge Services by offering compassion and knowledge of available Rainbow Bridge packages Assist customers with and process adoptions Assist the Adoption Department with counseling as needed Resolve customer complaints in person and on the phone Intake and process all over the counter stray animals, wildlife and owner surrendered animals that are brought into the shelter Intake and process all over the counter animals brought in from outside agencies, rescues, etc. Impound animals back to owners who can provide proof of ownership per individual city ordinances, charging appropriate fees, etc. Educate the public on city ordinances and proper care of animals Write clear, concise memos Scan incoming animals for a microchip and transfer all incoming animals into carriers when able Be able to identify aggressive animals and handle various behaviors accordingly Record and report any behavior and/or medical observations on incoming animals Complete customer Lost and Found reports and walk the public through the stray kennels Perform follow up calls to customers with current Lost/Found reports Based on departmental needs this position may also be trained for assisting with Opening/Closing duties of the shelter and the Lost and Found desk as needed. Preform any other duties as may be assigned by the Customer Support Manager Position Qualifications: Education, Experience, Certification, and Knowledge/Skills/Abilities Required High school diploma or equivalent Minimum 3 years customer service Computer experience, ability to learn proprietary software, general clerical skills Must possess maturity, good judgement, a professional manner and the ability to work within a team Ability to work with animals without allergic reaction Effective written and verbal skills Able to lift up to 50lbs Able to stand/walk for the majority of the shift Desired Self-motivated Reliable Team player Detail oriented Ability to take initiative Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions within the work environment. High exposure to animals whose reactions to the shelter environment cannot be predicted. Temperatures in the shelter environment are varied, though usually moderate, and dependent on the season. Potential exposure to zoonotic diseases and hazardous chemicals. Ability to work around animals without severe allergic reactions.

Become a champion of hope. At Rosecrance we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. Position Purpose: This is an entry level clinical position working in the addiction field. Directly supervise clients in our residential treatment program. As a Unit Specialist you will oversee the therapeutic milieu, offer support to clients, facilitate education and community groups, administer medications and transport clients to community events and appointments as needed. The Unit Specialist is a member and actively participates in interdisciplinary team meetings and plays an important role to assist clients and their families facilitate the issues of recovery into their daily living situations. This position is a great way to gain experience in the substance abuse field with an opportunity for continuing education by obtaining the Certified Alcohol and Drug Counselor certificate (CADC). Qualifications/Basic Job Requirements: High School diploma or GED required Bachelor's degree in Psychology, Counseling, Social Work, Addiction Studies or other related field preferred Valid driver's license and ability to meet agency insurance requirements Behavioral health experience preferred Excellent written and oral communication skills Computer proficient with Microsoft Office Suite, email, internet, and adept at learning new software Essential Responsibilities: Adhere to prescribed work hours set by leadership and fulfill additional hours as necessary to complete assigned responsibilities. Provide direct contact and counseling, including supervision and behavior management of clients, implementing appropriate interventions and consequences. Implement therapeutic activities. Coordinate and supervise client recreational activities. Monitor assigned clients by collaborating with addiction counselors to develop and implement individual treatment plans. Schedule and conduct individual sessions to assist clients with AA step work and treatment plan objectives. Coordinate and deliver lectures for clients, parents, and community resources. Utilize behavioral management techniques effectively. Ensure that client service record is maintained consistent with laws, rules and regulations. Develop and present all clients lectures listed on the client lecture schedule. Observe, monitor, and record group dynamics. Facilitate focal group discussion sessions. Perform general cleaning duties as needed. Consult with the members of the treatment team and plan daily therapeutic direction for designated shift. Read all logs and obtain pertinent information from staff of previous shifts. Supervise the tidiness of the unit and ensure proper use of equipment and supplies. Notify appropriate personnel of any supply shortages or equipment repairs needed. Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care. Understand and comply with all the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct. Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law. Deliver exceptional customer service consistently to every customer. Serve as a role model and demonstrate positive guest relations in representing the agency. Assume other related responsibilities as assigned by leadership. Schedule: Hours: Sunday and -Monday, 1:00PM-11:00PM (20 hours per week) Shift: 2nd Shift Job Type: Part-time Work Location: Women's Center- Sioux City, Iowa Work Mode: Onsite Compensation & Rewards Starting Pay: Based on education, experience, and credentials $18.43 per hour - High School Diploma $19.37 per hour - Associate's Degree $20.25 per hour - Bachelor's Degree Shift differentials: Additional pay based on regularly scheduled shift hours Second shift: +$.25 per hour (majority of hours between 3pm and 11pm) Third shift: +$.50 per hours Incentives: $1,500 annually with tCADC/CADC Our Benefits Rosecrance values its employees and offers a comprehensive benefits package for you and your family: 401(k) plan with employer match and discretionary employer contribution Paid Time Off ( reduced rate ) Referral program earning up to $1,000 per hire! Daily pay available through financial wellness provider: UKG Wallet Employee Assistance Program Who We Are Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope. Our Health and Safety Commitment We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace. Equal Employment Opportunity Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Our Partnerships AARP Employer Pledge Program MSEP (Military Spouse Employment Partnership). Ready to Make a Difference? Apply today and be part of something bigger! Your role at Rosecrance will help transform lives-starting with your own.

Part-time Description Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. ESSENTIAL FUNCTIONS: 1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. 2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships. 3. Builds relationships with members; helps members connect with one another and the YMCA. 4. Accurately complete all written membership and program forms by processing member applications, terminations, renewals, class registrations and all other deemed necessary in order to serve members and the community. 5. Handles frontline telephone service by answering incoming calls and transferring calls to appropriate party. 6. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. 7. Applies all YMCA policies dealing with member services. 8. Complete/balance all daily cash reports and balance cash funds as outlined in front desk procedures manual. 9. General office duties. 10. All other duties as assigned. YMCA COMPETENCIES (Leader): Mission Advancement : Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Requirements QUALIFICATIONS: 1. Certifications required within 30 days of hire: CPR/AED, and First Aid. 2. Excellent interpersonal and problem solving skills. 3. Ability to relate effectively to diverse groups of people from all social and economic segments of the community 4. Previous customer service, sales or related experience. 5. Basic knowledge of computers.

Customer Service Representative Hours: 40 hours per week working Monday to Friday 8am-5pm or 9am-6pm Salary: £25,466 basic plus OTE up to £28,000, uncapped earning potential Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme Bonus schemes: Customer satisfaction and team performance bonus schemes Who we are Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company. The Role We are seeking a Customer Service Representative based at our Jaguar Land Rover Contact Centre in Lincoln. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. You will be the first point of contact for our Aftersales customers responsible for incoming calls, managing and booking their vehicles in for all aspects of servicing and MOT. You will enjoy making outbound calls, proactively reaching out to our customers from the dealership's database. There will be a chance to earn additional bonus on top of your salary by recommending suitable products for your customers and consistently ensuring a fantastic customer journey, encouraging repeat business to the dealership. Who you are You will have previous customer service experience, whether this experience is within a face to face or telephone position and enjoy working in a fast-paced target driven role. We believe in recruiting for the attitude and training for the skills, so to be successful within the role previous automotive experience is not necessarily required, however can be beneficial if you are currently within the automotive industry. The key attributes that we are looking for * Influencing skills with the ability and confidence to convert enquires into bookings * Providing excellent customer service to maximise customer retention * Fantastic listening skills to understand customer requirements and needs * Attention to detail when using multiple systems * A willingness to learn and develop your product knowledge * Professionalism, with a commitment to adhere to process and procedure * Tech savvy, confident using database systems Is training provided? We believe in the importance of developing our people and will invest in you and your career should you demonstrate the desire and determination to progress. This is a great opportunity to join Marshall Motor Group and develop into a customer facing dealership role. Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role. You will have total visibility of the customer's Aftersales journey in order to understand the importance this role has within our business. If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. ...[more details] Location: Jaguar Land Rover Lincoln Region: East Midlands Salary: £25,466 basic plus OTE up to £28,000, uncapped earning potential Job reference: REQ13093 Contractual hours: 40 Basis: Full time

Job Description So many perks & benefits ~ Enjoy a flexible schedule ~ Work with great people ~ Make a difference in our community ~ Free YMCA membership ~ Locations across the metro - likely a Y near you ~ Tuition discounts ~ Flexible work attire ~ Training & development! BENEFITS: Free individual YMCA membership Locations across the metro - likely a Y near you! YMCA program & childcare discounts Flexible work attire - Y shirts provided & you choose your style Tuition discounts, training & development, & opportunities to advance Rain On Demand Pay - get paid quicker 100% employer-paid retirement contribution of 12% of earnings - no employee match or contribution required (after meeting eligibility requirements) Enjoy a flexible schedule, work with great people, & make a difference in our community! POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services. ESSENTIAL FUNCTIONS: Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. Builds relationships with members; helps members connect with one another and the YMCA. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Applies all YMCA policies to support member services. May hand out locker keys, locks and towels; may monitor the locker rooms as required. Actively participates in department and branch staff meetings and/or related trainings. Performs other duties as assigned. YMCA COMPETENCIES (Leader): Engaging Community Inclusion Functional Expertise Communication & Influence QUALIFICATIONS: At least 16 years of age Excellent interpersonal and problem solving skills Previous customer service, sales or related experience Basic knowledge of computers Ability to work independently with attention to detail required Complete before first shift: YMCA cause & culture training; membership-specific computer training; all required abuse prevention trainings. Complete within 30 days of hire: BLS CPR; First Aid (provided by YMCA) Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check. Follow youth boundaries policies and abuse risk management training. Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone. The employee frequently is required to sit, stand and reach, and must be able to move around the work environment. Sufficient strength, agility and mobility to perform essential functions required. Regular scheduled, on-site attendance required and may include evening or weekend work. The YMCA of Greater Omaha is an Equal Opportunity Employer -4am-12pm 1 day per week (consistently) -Fill in for opener on holidays -Possible 1 week evening or 1 weekend day

Answers customer calls in a timely and professional manner Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested Assists customers with technical support and troubleshooting of field issues Communicates with all departments to source answers to questions and concerns Provides continual follow up with customers and coworkers to ensure all are informed Understanding the office workflow and use of office equipment Works with product coordinators on new product development and enhancements. Requirements · Must have outgoing, positive personality and good with people · Must be self motivated and driven with the ability to multitask · Should have excellent problem solving abilities · Must have mechanical abilities · Must be a team player with strong communication skills · Basic computer skills of Word, Excel, and Outlook · Must have professional and friendly telephone skills · Must be detail oriented, personable, and assertive when necessary

So many perks & benefits ~ Enjoy a flexible schedule ~ Work with great people ~ Make a difference in our community ~ Free YMCA membership ~ Locations across the metro - likely a Y near you ~ Tuition discounts ~ Flexible work attire ~ Training & development! BENEFITS: Free individual YMCA membership Locations across the metro - likely a Y near you! YMCA program & childcare discounts Flexible work attire - Y shirts provided & you choose your style Tuition discounts, training & development, & opportunities to advance Rain On Demand Pay - get paid quicker 100% employer-paid retirement contribution of 12% of earnings - no employee match or contribution required (after meeting eligibility requirements) Enjoy a flexible schedule, work with great people, & make a difference in our community! POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services. ESSENTIAL FUNCTIONS: Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. Builds relationships with members; helps members connect with one another and the YMCA. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Applies all YMCA policies to support member services. May hand out locker keys, locks and towels; may monitor the locker rooms as required. Actively participates in department and branch staff meetings and/or related trainings. Performs other duties as assigned. YMCA COMPETENCIES (Leader): Engaging Community Inclusion Functional Expertise Communication & Influence QUALIFICATIONS: At least 16 years of age Excellent interpersonal and problem solving skills Previous customer service, sales or related experience Basic knowledge of computers Ability to work independently with attention to detail required Complete before first shift: YMCA cause & culture training; membership-specific computer training; all required abuse prevention trainings. Complete within 30 days of hire: BLS CPR; First Aid (provided by YMCA) Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check. Follow youth boundaries policies and abuse risk management training. Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone. The employee frequently is required to sit, stand and reach, and must be able to move around the work environment. Sufficient strength, agility and mobility to perform essential functions required. Regular scheduled, on-site attendance required and may include evening or weekend work. The YMCA of Greater Omaha is an Equal Opportunity Employer -4am-12pm 1 day per week (consistently) -Fill in for opener on holidays -Possible 1 week evening or 1 weekend day

So many perks & benefits ~ Enjoy a flexible schedule ~ Work with great people ~ Make a difference in our community ~ Free YMCA membership ~ Locations across the metro - likely a Y near you ~ Tuition discounts ~ Flexible work attire ~ Training & development! BENEFITS: Free individual YMCA membership Locations across the metro - likely a Y near you! YMCA program & childcare discounts Flexible work attire - Y shirts provided & you choose your style Tuition discounts, training & development, & opportunities to advance. Rain On Demand Pay - get paid quicker 100% employer-paid retirement contribution of 12% of earnings - no employee match or contribution required (after meeting eligibility requirements) Enjoy a flexible schedule, work with great people, & make a difference in our community! POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services. ESSENTIAL FUNCTIONS: Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. Builds relationships with members; helps members connect with one another and the YMCA. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Applies all YMCA policies to support member services. May hand out locker keys, locks and towels; may monitor the locker rooms as required. Actively participates in department and branch staff meetings and/or related trainings. Performs other duties as assigned. YMCA COMPETENCIES (Leader): Engaging Community Inclusion Functional Expertise Communication & Influence QUALIFICATIONS: At least 16 years of age Excellent interpersonal and problem solving skills Previous customer service, sales or related experience Basic knowledge of computers Ability to work independently with attention to detail required Complete before first shift: YMCA cause & culture training; membership-specific computer training; all required abuse prevention trainings. Complete within 30 days of hire: BLS CPR; First Aid (provided by YMCA) Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check. Follow youth boundaries policies and abuse risk management training. Report suspicious behavior, policy violations, and adhere to mandated abuse reporting and responsibilities. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone. The employee frequently is required to sit, stand and reach, and must be able to move around the work environment. Sufficient strength, agility and mobility to perform essential functions required. Regular scheduled, on-site attendance required and may include evening or weekend work. The YMCA of Greater Omaha is an Equal Opportunity Employer