Specialist jobs at YMCA of Greater Richmond - 311 jobs

Schedule: Full-time Northern Virginia Adolescent Treatment Center is anticipated to open Spring 2026 and will offer Residential Crisis Stabilization Services for adolescents ages 12-17 in a 16-bed facility. The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained. ESSENTIAL FUNCTIONS: Liaise with client/family of potential admissions to address any questions, concerns, etc. Coordinate facility tours with clients and families who are potential admissions. Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable. * Establishes professional rapport with client to ensure that they feel welcomed upon arrival. * Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items. * Orients client to the facility/milieu. * Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed. * Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required. * May discuss client's financial responsibility and take payment as applicable. * Provides exceptional customer service in line with Acadia Healthcare standards. STANDARD EXPECTATIONS: * Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. * Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. * Develops constructive and cooperative working relationships with others and maintains them over time. * Encourages and builds mutual trust, respect and cooperation among team members. * Maintains regular and predictable attendance. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: * High-school diploma, GED, or equivalent. * 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred. * Must have excellent communication and customer service skills, and an ability to use required computer programs. LICENSES/DESIGNATIONS/CERTIFICATIONS: * De-escalation training, CPR and/or First-Aid certification as required by facility We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. AHGROW

Schedule: Full-time | Guaranteed 80 hours per pay period/flexible and changing schedule Radiologic Technologist/ MRI/CT Tech or Ultrasound Tech for MR Fusion Biopsy Specialist United Medical Systems, a national leader in mobile medical services, is currently seeking medical imaging professionals with MRI, Ultrasound, or Radiologic Technology/Interventional experience for a Full-Time position. Our highly specialized Fusion Biopsy Technologists travel to various hospitals in their assigned region each month to provide the MR Fusion device and support the Urologists in its operation for MR Fusion Prostate Biopsy procedures in the OR. MR Fusion Biopsy is a revolutionary new procedure which is changing the landscape for detecting Prostate cancer earlier and more accurately. Our MR Fusion Specialists work independently and oversee the logistical and clinical needs for their route in preparation for the procedures. Responsibilities include of MR / Radiology / Ultrasound / Fusion Specialist: Communicating with Urology offices to confirm upcoming schedule Obtaining MRI Mappings from the Radiology teams (can be accomplished remotely through the Cloud) Traveling to facilities to deliver the equipment prior to day of procedures Providing technical and clinical support to the Urologists during the procedures. This position does not involve performing MRI scans but does involve assisting the Urologist in fusing the MRI Mapping to the live Ultrasound capture and in navigating in a 3D environment with the Fusion device. This is a unique opportunity to become part of a new movement in Prostate cancer detection, and to help in the ongoing development of this new program at UMS. Our company's mission is to deliver this potentially life-saving technology to suburban and community hospitals nationwide. Extensive training will be provided for operating the fusion device and ultrasound. If you enjoy new technology, furthering your specialization as an imaging professional, and working independently, this could be an ideal fit for you. Some overnight travel may be required for certain facilities. Perks & Pay Guaranteed 80 hours per pay period/two week pay periods Paid training in advanced mobile lithotripsy systems Travel expenses and hotel stays reimbursed Full benefits package Be part of a passionate, mission-driven team Benefits: Medical insurance Dental Insurance Vision Insurance Fully Paid STD/LTD Insurance Fully Paid 2x Basic life Insurance 401k with excellent company match Paid Vacation/sick/personal Time pm19 PIf6e8d96b7ece-37***********8

City/State Virginia Beach, VA Work Shift First (Days) Sentara health is looking for a Senior EPIC Scheduling Optimization Specialist to join our team ! The Senior EPIC Scheduling Optimization Specialist is responsible for the strategic design, optimization, and maintenance of Epic scheduling templates, guided scheduling decision trees, visit types, modifiers, and slot configurations across the Ambulatory Service Division. This role plays a critical part in improving scheduling workflows, enhancing patient access, and maximizing provider capacity utilization. The specialist collaborates closely with operational and clinical leaders to drive improvements aligned with enterprise-wide access and capacity targets. This position functions as a subject matter expert and project lead, managing complex scheduling-related initiatives and contributing to system-wide transformation efforts. The ideal candidate demonstrates a deep understanding of Epic Cadence, advanced data analysis skills, and the ability to translate operational needs into sustainable solutions. Key Responsibilities * Design, build, maintain, and modify Epic scheduling templates, visit types, modifiers, and decision trees based on best practices and operational standards. * Provide day-to-day support and troubleshooting for Epic scheduling configuration requests across ambulatory departments. * Serve as a key liaison to service line and department leaders to address scheduling needs, align build strategies, and resolve configuration issues. * Ensure timely and accurate fulfillment of template and decision tree requests while educating end users on usage and best practices. * Partner with operations to evaluate and optimize template utilization, appointment lag, and access performance through data-informed recommendations. * Analyze provider and location-specific scheduling data to identify variances, uncover root causes, and recommend corrective actions. * Lead and manage scheduling-related projects, including new provider onboarding (template design, decision tree alignment, automated workflows) and provider offboarding (template and system deactivation). * Conduct one-on-one and group training sessions on template and decision tree maintenance; develop supporting documentation such as tip sheets and quick reference guides. * Collaborate with Information Services (IS) and Epic technical teams to test and implement system enhancements and configuration changes. * Leverage Epic reporting tools, Power BI, Excel, and Tableau to produce actionable insights and monitor outcomes of scheduling optimization efforts. * Collaborates with ASD onboarding to ensure consistent application of Sentara's scheduling standards and operational checklists. * Champion continuous improvement efforts to enhance scheduling build quality, standardization, and request turnaround times. Education BLD - Bachelor's Level Degree required Certification/Licensure Epic Cadence Certification (must be obtained within 1 year of hire) Experience Required Experience and Skills: * Proven experience with Epic scheduling build and configuration, including templates, visit types, modifiers, and decision trees. * Strong understanding of ambulatory operations and scheduling best practices. * Ability to provide day-to-day support and troubleshooting for Epic scheduling requests. * Demonstrated ability to collaborate with clinical and operational leaders to align scheduling strategies and resolve issues. * Skilled in analyzing scheduling data to identify trends, variances, and areas for improvement. * Experience conducting training sessions and developing user documentation (e.g., tip sheets, guides). * Proficient in Microsoft Excel and Epic reporting tools. * Ability to lead projects such as new provider onboarding and offboarding (including workflow automation and system configuration). Preferred Experience and Skills: * Experience working with Power BI and Tableau to generate insights and measure scheduling outcomes. * Familiarity with Sentara's operational checklists and standards or similar healthcare system standards. * Experience collaborating with Information Services (IS) and Epic teams for testing and implementing system enhancements. * Background in supporting continuous improvement initiatives, especially related to standardization and turnaround time optimization. * Exposure to provider-specific scheduling analytics and appointment lag assessments. Keywords: Cadence, Epic , Decsion tree Benefits: Caring For Your Family and Your Career * Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development * Pet Insurance * Legal Resources Plan * Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

City/State Virginia Beach, VA Work Shift First (Days) Sentara health is looking for an EPIC Scheduling Optimization Specialist to join our team ! . The EPIC Scheduling Optimization Specialist is responsible for the development, maintenance, optimization, and governance of provider, resource, and departmental scheduling tools within the Epic platform, including templates and decision trees. This role ensures consistency, accuracy, and operational alignment of scheduling structures across all departments, supporting access to care, productivity targets, and overall patient experience. The Specialist collaborates closely with Ambulatory Services Division leadership, operations, project management, and IT teams to ensure standard work is developed, implemented, and sustained. The role requires strong analytical skills, Epic system expertise, and a passion for improving access operations through innovative and data-driven solutions. Key Responsibilities Build, maintain, and troubleshoot Epic scheduling templates, visit types, modifiers, and decision trees. Support daily Epic scheduling configuration needs across ambulatory departments. Collaborate with clinical and operational leaders to align scheduling strategies and resolve build issues. Fulfill template and decision tree requests while educating users on best practices. Analyze scheduling data to identify trends, root causes, and recommend improvements. Lead provider onboarding/offboarding projects and optimize template utilization and access. Deliver training sessions and create user documentation (e.g., tip sheets, guides). Partner with IS and Epic teams to test and implement system changes. Use Epic reporting tools, Power BI, Excel, and Tableau for data-driven insights. Support onboarding efforts to ensure scheduling standards are applied consistently. Drive continuous improvement in scheduling build quality and turnaround times. Education: High school Diploma required Certification/Licensure : Epic Cadence Certification (must be obtained within 1 year of hire) Experience Required Experience and Skills: 3 years of direct experience working with Epic scheduling templates and decision tree configurations required Experience building and maintaining Epic scheduling templates, visit types, modifiers, and decision trees Strong ability to troubleshoot and support Epic scheduling configuration across ambulatory settings Proven collaboration with clinical and operational leaders to align scheduling strategy and resolve issues Ability to analyze scheduling data to identify trends and recommend improvements Skilled in conducting end-user training and creating supporting documentation Proficiency in Epic reporting tools and Microsoft Excel Preferred Skills: Experience with provider onboarding/offboarding and automated workflow design in Epic Familiarity with Power BI and Tableau for generating scheduling insights Experience partnering with IS and Epic technical teams on system enhancements Knowledge of Sentara's scheduling standards or equivalent healthcare system processes Background in continuous improvement efforts focused on build quality and turnaround time Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down - $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

City/State Virginia Beach, VA Work Shift First (Days) Sentara health is looking for a Senior EPIC Scheduling Optimization Specialist to join our team ! The Senior EPIC Scheduling Optimization Specialist is responsible for the strategic design, optimization, and maintenance of Epic scheduling templates, guided scheduling decision trees, visit types, modifiers, and slot configurations across the Ambulatory Service Division. This role plays a critical part in improving scheduling workflows, enhancing patient access, and maximizing provider capacity utilization. The specialist collaborates closely with operational and clinical leaders to drive improvements aligned with enterprise-wide access and capacity targets. This position functions as a subject matter expert and project lead, managing complex scheduling-related initiatives and contributing to system-wide transformation efforts. The ideal candidate demonstrates a deep understanding of Epic Cadence, advanced data analysis skills, and the ability to translate operational needs into sustainable solutions. Key Responsibilities Design, build, maintain, and modify Epic scheduling templates, visit types, modifiers, and decision trees based on best practices and operational standards. Provide day-to-day support and troubleshooting for Epic scheduling configuration requests across ambulatory departments. Serve as a key liaison to service line and department leaders to address scheduling needs, align build strategies, and resolve configuration issues. Ensure timely and accurate fulfillment of template and decision tree requests while educating end users on usage and best practices. Partner with operations to evaluate and optimize template utilization, appointment lag, and access performance through data-informed recommendations. Analyze provider and location-specific scheduling data to identify variances, uncover root causes, and recommend corrective actions. Lead and manage scheduling-related projects, including new provider onboarding (template design, decision tree alignment, automated workflows) and provider offboarding (template and system deactivation). Conduct one-on-one and group training sessions on template and decision tree maintenance; develop supporting documentation such as tip sheets and quick reference guides. Collaborate with Information Services (IS) and Epic technical teams to test and implement system enhancements and configuration changes. Leverage Epic reporting tools, Power BI, Excel, and Tableau to produce actionable insights and monitor outcomes of scheduling optimization efforts. Collaborates with ASD onboarding to ensure consistent application of Sentara's scheduling standards and operational checklists. Champion continuous improvement efforts to enhance scheduling build quality, standardization, and request turnaround times. Education BLD - Bachelor's Level Degree required Certification/Licensure Epic Cadence Certification (must be obtained within 1 year of hire) Experience Required Experience and Skills: Proven experience with Epic scheduling build and configuration, including templates, visit types, modifiers, and decision trees. Strong understanding of ambulatory operations and scheduling best practices. Ability to provide day-to-day support and troubleshooting for Epic scheduling requests. Demonstrated ability to collaborate with clinical and operational leaders to align scheduling strategies and resolve issues. Skilled in analyzing scheduling data to identify trends, variances, and areas for improvement. Experience conducting training sessions and developing user documentation (e.g., tip sheets, guides). Proficient in Microsoft Excel and Epic reporting tools. Ability to lead projects such as new provider onboarding and offboarding (including workflow automation and system configuration). Preferred Experience and Skills: Experience working with Power BI and Tableau to generate insights and measure scheduling outcomes. Familiarity with Sentara's operational checklists and standards or similar healthcare system standards. Experience collaborating with Information Services (IS) and Epic teams for testing and implementing system enhancements. Background in supporting continuous improvement initiatives, especially related to standardization and turnaround time optimization. Exposure to provider-specific scheduling analytics and appointment lag assessments. Keywords: Cadence, Epic , Decsion tree Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down - $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Job Description Wall Residences provides residential support to individuals ages five through 90+ with a diagnosis of an intellectual disability, mental illness, and/or other developmental disabilities. Our mission is to support people in living meaningful and fulfilling lives through a Person-Centered Practices approach-focusing on what matters most to each individual, including relationships, goals, and community engagement. Position Overview We are looking for a full-time, experienced IT Support Analyst to join our tech-savvy team based in Madison Heights, VA, with the option of working from our Richmond, VA office. This position will be hybrid, combining both in-office and remote work. The final schedule (e.g., 3 days in office, 2 days remote) will be determined during the onboarding process. This role will play a key part in supporting and optimizing Wall Residences' Electronic Health Record (EHR) system, with a focus on: Documentation workflows Billing & Reporting processes Data accuracy and compliance You'll support system configuration, upgrades, provider support, and help improve overall efficiency and reliability of our EHR and related infrastructure. Key Responsibilities Provide day-to-day support for the EHR platform (e.g., Credible) Troubleshoot system and billing issues and support data imports and reconciliations Collaborate with IT, billing, and operations teams on workflow improvements Assist with EHR configuration, upgrades, and training Provide hardware/software support and manage IT assets Support data entry, documentation tools, and automation efforts Participate in special IT projects as needed Minimum Qualifications Enthusiastic about IT with a passion for helping others and solving problems Solid understanding of: Microsoft Windows Microsoft Office 365 (Excel, SharePoint, Teams) General IT infrastructure Familiarity with: EHR systems Billing workflows Information security Basic understanding or interest in AI tools and automation (e.g., Microsoft Copilot, ChatGPT) Strong communication skills and ability to work across teams and with vendors Ability to manage multiple priorities independently and maintain confidentiality Willingness to travel locally across Virginia for onsite support Associate's Degree required (any field) 3-5 years of IT support experience Must have reliable transportation Preferred Qualifications Experience supporting EHR systems Understanding of HIPAA and healthcare data privacy standards Familiarity with DBHDS, DMAS, and Human Rights guidelines Experience with standard operating procedures (SOPs) in IT Background in community intellectual disability services or person-centered support Knowledge of how AI tools can support documentation, data review, and automation Benefits & Work Culture Wall Residences is a 100% employee-owned company that offers a positive work environment and a competitive benefits package that is designed to promote health and financial security for you and your family. This package includes a company-sponsored health and dental plan, a Health Savings Account (HSA), group and voluntary life insurance, a vision plan, company-paid short- and long-term disability coverage, a 401(k) plan, Employee Stock Ownership Plan (ESOP), an Employee Assistance Program (EAP), education assistance and wireless discounts with Verizon. Employees are also provided with generous time off and holiday schedules. All employment is subject to reference checks and an acceptable criminal background check. Wall Residences employees are mandated reporters of abuse and neglect for individuals with disabilities. Wall Residences is an Equal Opportunity Employer (EOE/M/F/D/V) and a Drug-Free Workplace. Application Instructions To be considered, you must submit both a resume and a cover letter. Applications without a cover letter will not move forward in the hiring process. #IND123

Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC. Responsibilities: Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider. Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff. Make calls as needed to schedule/reschedule appointments Work closely with nursing staff to triage patient needs and schedule appointments. Communicate with no-show patients by phone or by mail as directed by provider and center policy. Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner. In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments. Play and active role in training new employees who are member of the care team or patient services team. Communicate with clarity and courtesy on telephone, in person and in written communication. Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary. Empanel patients in the electronic medical record system Assist coworkers with all front office and scheduling functions. Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service. The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor. This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office. Job responsibilities for the Call Center Specialist: * Answer incoming calls promptly and while demonstrating excellent customer service skills. * Listen and ask probing questions to determine the reason for the call and then handle the call accordingly. * Schedule patient appointments for pulmonary and sleep * Obtain and enter accurate demographic information into Allscripts. * Schedule appointment according to current policies * Inform caller of arrival time, items to bring to appointment, cancellation policy, etc. * Disseminate patient questions and refills requests via EMR to the MA/provider. * Provide basic information, guidance, and instructions to callers. * Distribute consultations and enter MD Coder. * Complete appointment requests are made online. * Gather patient records for local hospital systems (Bon Secours and HCA) * Assist with patient rescheduling as needed. * Assist with EMR indexing of incoming documents when/if needed. * Assist with EMR output queue when/if needed. * Assist with scheduling faxed and electronic new patient referrals. * Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always. * Adhere to HIPAA policies and procedures to protect patient privacy and security. * Perform other duties as assigned by provider, supervisor, or member of Administration. Qualifications for the Call Center Specialist: Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred. Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible spending accounts * Employee referral program * Health insurance * Critical Illness * Life insurance * Paid time off * Retirement plan * Vision insurance * WEEKLY PAY and more! Physical / Mental Demands: * Sitting for long periods of time as well as occasional standing and walking. * Manual dexterity for using a computer keyboard and office machines. * Ability to view computer screens for long periods. * Occasional stress related to workload and physician / patient demands. Pulmonary Associates of Richmond is an Equal Opportunity Employer.

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service. The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor. This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office. Job responsibilities for the Call Center Specialist: Answer incoming calls promptly and while demonstrating excellent customer service skills. Listen and ask probing questions to determine the reason for the call and then handle the call accordingly. Schedule patient appointments for pulmonary and sleep Obtain and enter accurate demographic information into Allscripts. Schedule appointment according to current policies Inform caller of arrival time, items to bring to appointment, cancellation policy, etc. Disseminate patient questions and refills requests via EMR to the MA/provider. Provide basic information, guidance, and instructions to callers. Distribute consultations and enter MD Coder. Complete appointment requests are made online. Gather patient records for local hospital systems (Bon Secours and HCA) Assist with patient rescheduling as needed. Assist with EMR indexing of incoming documents when/if needed. Assist with EMR output queue when/if needed. Assist with scheduling faxed and electronic new patient referrals. Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always. Adhere to HIPAA policies and procedures to protect patient privacy and security. Perform other duties as assigned by provider, supervisor, or member of Administration. Qualifications for the Call Center Specialist: Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred. Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible spending accounts Employee referral program Health insurance Critical Illness Life insurance Paid time off Retirement plan Vision insurance WEEKLY PAY and more! Physical / Mental Demands: Sitting for long periods of time as well as occasional standing and walking. Manual dexterity for using a computer keyboard and office machines. Ability to view computer screens for long periods. Occasional stress related to workload and physician / patient demands. Pulmonary Associates of Richmond is an Equal Opportunity Employer.

Inova Fairfax Medical Campus is looking for a dedicated Patient Relations Specialist to join our team. This role will be Full-Time, Monday-Friday, 9:00 a.m. - 5:30 p.m. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave Patient Relations Specialist Job Responsibilities: The Patient Relations Specialist is a critical role in ensuring positive interactions between Inova and our patients and families. This position is responsible for resolving patient concerns, complaints and grievances, providing excellent customer service by serving as a liaison between our teams and our patients and loved ones. Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations Representatives will have ongoing training and education to stay updated on changes in healthcare regulations and best practices. Their expertise in these areas can contribute to better patient experiences, compliance with regulations, and the overall quality of healthcare services provided by the organization. Patient Communication: Act as the primary point of contact for patients and their families, addressing inquiries and concerns promptly and professionally. Provide clear and empathetic verbal and written communication to patients, ensuring they understand their rights and responsibilities and all accommodations available in a timely manner. Assists team members in communicating to patients and families policies/procedures within the Inova system. Assist team members and providers in effectively communicating clinical knowledge and complexities of care into language appropriate for the receiver (patient and/or family). Complaint Mediation and Resolution: Performs thorough investigations of complaints and grievances for leadership through detailed reviews of patient's chart. Works closely with healthcare team members to resolve issues while ensuring respectful and empathetic communication. Facilitates meetings between patients, families, and healthcare providers, ensuring a respectful and constructive resolution. Assists with patient lost belongings and resolutions. Provides written feedback for grievances according to CMS guidelines. Patient Satisfaction: Monitor feedback and relay stories and information to the appropriate leadership and patient experience team to enhance patient satisfaction and improve the overall patient experience. Identifying common trends in patient/family feedback to specific areas for improvement and escalate to leadership as appropriate. Provide insight to possible solutions to trends in patient and family issues. Provide notary services for patients and families. Education and Support for Patients and Team Members: Educate patients about available resources, services, and support programs. Assist patients in navigating the healthcare system and obtaining necessary information. Educate healthcare team members on Patients' Rights and Responsibilities, ADA regulations and best practices for accommodating patients with disabilities and promote a culture of inclusivity. Ensure that healthcare providers and staff are knowledgeable about accessible communication methods and assistive technologies. Policy Development: Assist in writing policies and compliance with healthcare regulations, policies, and procedures related to patient relations and privacy. Collaborate with the compliance and legal teams to develop and update policies and procedures related to Joint Commission grievance. Data Management: Maintains the confidentiality of patient records and information. Maintain detailed records of complaints and grievances, with all actions taken, and resolutions achieved. Collaboration: Collaborate with other departments, including nursing, medical staff, leadership, decedent affairs, billing, quality, medical records, compliance, safety, patient experience and ethics to address the needs of our patients and their families. Works with the risk and legal department to appropriate address patient/family grievances in a timely manner. Assists with creating and delivering behavioral health contracts to patients. Works with governmental bodies and community groups such as Joint Commission, Social Services, Office of Civil Rights, state and local police departments, adult and child protective services. Advocacy: Advocate for patients of diverse backgrounds to receive the highest quality care while respecting their individual cultural backgrounds and preferences. Provide attestations when necessary for patients without family or caregivers. Advocating and assisting patients with documenting Advance Directives, Power of Attorney, Informed Consent, and their preferences for end-of-life care. Assist patients navigate financial services and insurance regulations and resolve pay errors. Minimum Qualifications: Education: Bachelor's degree Experience: 2 years of healthcare experience Certification: Certified Notary Public within 3 months of hire Preferred Qualifications: Clinical and/or administrative experience in the hospital setting Patient advocacy experience

**Fluency in both English and Spanish is preferred for this role.** Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC. Responsibilities: Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider. Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff. Make calls as needed to schedule/reschedule appointments Work closely with nursing staff to triage patient needs and schedule appointments. Communicate with no-show patients by phone or by mail as directed by provider and center policy. Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner. In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments. Play and active role in training new employees who are member of the care team or patient services team. Communicate with clarity and courtesy on telephone, in person and in written communication. Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary. Empanel patients in the electronic medical record system Assist coworkers with all front office and scheduling functions. Performs other necessary duties as assigned by the Patient Access Supervisor to meet the goal of providing quality health care services

The Outreach Specimen Specialist is a multi-skilled position that efficiently processes patient specimens. Processing of all specimen types to include blood, body fluids and tissue samples. The Outreach Specimen Specialist performs EPIC registrations and ATLAS registrations for all insurance and patient types, enters data correctly into the laboratory system, allscripts (ALAB). Duties include face to face and telephone customer service, computer data entry and retrieval, specimen registration and specimen preparation prior to delivering samples within the laboratory or to reference laboratories, also proper documentation for all activities, assisting physicians in ordering correct tests. The Outreach Specimen Specialist is also responsible for monitoring supplies and compliance with all regulatory and accreditation requirements related to safety and lab testing. Proficiency with all insurance types and facility site codes related to registrations. Education High School Diploma or GED required Qualifications * Knowledge of computer systems * Knowledge with ICD 10 and CPT codes preferred * Medical terminology preferred * Must be willing to handle blood, body fluids and tissue samples. * Ability to multi-task and prioritize under stressful situations. * Demonstrates knowledge /competence of CAP and JCAHO Laboratory patient safety initiatives and applies these to all aspects of diagnostic testing. FLSA Classification Non-exempt Physical Demands 22 A Lab Benefits At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include: * A Zero-Deductible Health Plan * Dental and vision insurance * Generous Paid Time Off * Tuition Assistance * Retirement Savings Match * A Robust Employee Assistance Program to help with many aspects of emotional wellbeing * Membership to Healthy U: An Incentive-Based Wellness Program Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.

The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care. Essential Duties and Responsibilities: * Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange. * Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies. * Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls. * Ability to stay calm and follow outlined procedures in moments of patient crisis. * Navigates through the patient chart and documents to find requested information for patients and external providers. * Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department. * Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement. * Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see. * Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary. * Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses. * Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses. * Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task. * Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately. * Successfully complete assigned call center school training and other company assigned trainings. * Performs other duties as assigned. Other Functions: * Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual. * Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. * Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve. * Management may modify, add or remove any job functions as necessary, or as changing organizational needs require. * Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position. JHC Core Values: Staff members must actively demonstrate dedication and commitment to the core values of JHC. * Respect - We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice. * Integrity - We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions. * Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement. * Innovation - We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures. * Teamwork - We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience. Qualifications: * High School diploma or equivalent. Some medical experience preferred. * Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records. * Excellent oral and written communication skills. * Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine. * Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center. * Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors. Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.

The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care. Essential Duties and Responsibilities: Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange. Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies. Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls. Ability to stay calm and follow outlined procedures in moments of patient crisis. Navigates through the patient chart and documents to find requested information for patients and external providers. Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department. Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement. Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see. Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary. Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses. Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses. Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task. Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately. Successfully complete assigned call center school training and other company assigned trainings. Performs other duties as assigned. Other Functions: Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve. Management may modify, add or remove any job functions as necessary, or as changing organizational needs require. Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position. JHC Core Values: Staff members must actively demonstrate dedication and commitment to the core values of JHC. Respect - We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice. Integrity - We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions. Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement. Innovation - We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures. Teamwork - We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience. Qualifications: High School diploma or equivalent. Some medical experience preferred. Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records. Excellent oral and written communication skills. Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine. Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center. Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors. Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

OPEN UNTIL FILLED The OnTrack Program is a Coordinated Specialty Care (CSC) treatment program at Mount Rogers Community Services serving adolescents and young adults who are impacted by unexpected changes in their thinking and perceptions. Our mission is to empower young people to make meaning of their experiences and to pursue their goals for school, work and personal relationships. The Peer Specialist will work with program participants, family and community members, and all other team members. The Peer Specialist serves a unique role on the team, instilling hope in participants and families by drawing on their own lived experience of overcoming challenges with a psychiatric label. Walking alongside participants on their recovery journeys, the Peer Specialist uses a non-clinical approach to support, empower, and advocate for young people. The Peer Specialist uses their lived experience and unique perspective to contribute to treatment planning for each participant, remaining youth-driven and facilitating the team's development and maintenance of a culture of respect and shared decision making. In addition to attending team meetings, Peer Specialists work directly with other team members to provide support and assistance to program participants. Under the supervision of the OnTrack Team Leader, they provide direct peer support services to program participants in any setting that would be helpful - at the OnTrack program site, in the community, or in the hospital. ESSENTIAL FUNCTIONS: Outreach/Engagement: Connect with the community, participants, and families about OnTrack; offer hope and support around the possibility of recovery; and build meaningful relationships with the program participants. Tools for Success: Partner with the participants and families to support development and creation of self-care and self-awareness tools. Supporting/Partnering with Families: Work closely with a participant's family of choice in providing support and education around best ways to provide positive natural supports. Group Facilitation: Create spaces and opportunities for participants to learn together and support one another. Bridge Building/Community Mapping: Learn about and connect participants and families to needed community-based support and resources. Make OnTrack Better: Support the growth and development of OnTrack through creation and support of feedback loops between participants and the team. Influencing Team Culture/Team Communication and Collaboration: Utilize lived experience and non-clinical approach to support the understandings of team members. Peer Specialist will work as an essential part of a multi-disciplinary team, documenting their interactions collaboratively and communicating back to the team. Documentation will be reviewed by supervisor. Ongoing Professional Development: Continue to develop and hone skills to support this work. OTHER DUTIES: Other Duties as assigned by supervisor(s) QUALIFICATIONS: Certification as a Peer Specialist or an ability to obtain certification within one year of hire It is preferable that the applicant's lived experience of mental health challenges include experience with psychosis during their youth. Demonstrated understanding of youth culture and a respect for the self determination of young people. Preferably, a member of the local community, and if not then having an awareness and understanding of the culture of the area. Demonstrated interpersonal communications skills and the ability to empathize with, relate to, and effectively work with participants of mental health services. Ability/ willingness to disclose about their experiences of mental health services for the purposes of empowerment. Willingness to work outside of office settings, in the community and homes of participants Excellent judgment and ability to understand boundaries when working with participants of mental health services. Minimum Requirements EXPERIENCE/EDUCATION REQUIRED: College degree or have a high school diploma or have at least one year of paid or volunteer work experience with mental health services. Valid Driver's license and copy of DMV safe driving record. Basic computer skills; preferably experience with documentation skills Good oral and written communication skills Sustained, personal recovery of at least 12 months

The Billing Specialist works as part of the administrative team and is responsible for assisting patients with billing inquiries, processing payments, and several other aspects of billing and financial duties within the organization. Essential Duties and Responsibilities: 1. Assists patients with billing questions, problems in person or on the phone. Follow up on all calls, documenting as necessary. 2. Reconciles LabCorp Bills to ensure proper allocation of funds. 3. Working through the RPI LabCorp dx code online and an Excel spreadsheet. 4. Researches and processes patient refunds and/or credit balances. 5. Performs payment posting. 6. Responsible for working through Medicaid pending claims. 7. Evaluates accounts for collections activities. 8. Processes return mail and notes patient accounts of needed updates. 9. Responsible for cleaning up and monitoring old billing alerts on accounts. 10. Works through claim/action errors for coding corrections needed. 11. Maintains and assists all Patient Assistant Specialist staff with passwords and logins for insurance-related websites. 12. Ensures confidential information gained through job performance is kept confidential. 13. Must demonstrate good internal and external customer service skills. 14. Follows the supervisor's instructions. 15. Physical attendance is an essential element of the job and necessary to perform the essential functions of the Billing Specialist. 16. Performs other duties as assigned. Other Functions: 1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual. 2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. 3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve. 4. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require. JHC Core Values: Staff members must actively demonstrate dedication and commitment to the core values of JHC. 1. Respect - We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice. 2. Integrity - We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions. 3. Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement. 4. Innovation - We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures. 5. Teamwork - We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience. Qualifications: 1. High School diploma or equivalent. 2. Previous billing experience required. 3. Must be self-motivated with well-developed organizational skills and computer experience, including, but not limited to, Word, Excel, and database functions. 4. Must possess strong communication skills; works well with external organizations and employees. Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 15 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 10 hours of constant computer usage. OSHA low-risk position. EOE/M/F/D/V

Friendship is looking for a Full Time Collection Specialist to join our Friendship team, located in Roanoke, VA. The Collection Specialist is responsible for monitoring and enforcing compliance with Friendship's Business Office policies and procedures. Roles & Responsibilities: Daily management of census data Obtain complete and accurate data for claim/statement creation within stated timeframes Maintains payer data and payer liability amounts Create and deliver accurate private statements; manage private collections to meet Friendship targets Initiate private write-offs and refunds Manage Resident Trust Fund in accordance with Federal and State regulations Charge entry Participates in educational activities and attends monthly staff meetings Conducts self in accordance with HPA's employee manual Collection calls Qualifications: Associate's Degree in business or related field required; Bachelor's Degree preferred; or 5 years of Long Term Care Experience in business office setting Minimum of 2 years' experience in insurance billing preferred Strong knowledge of insurance, especially as it pertains to third party payers (Medicare, Medicaid and Managed Care organizations) While performing the duties of this job, the employee is regularly required to see and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. May be required to lift or move objects weighing 20 lbs Benefits for Full Time Positions: 401(k) retirement plan along with employer match Health Insurance Dental Insurance Vision Insurance Flexible Spending Account Paid Time Off Employee Assistance Program Education Assistance Company Paid Life Insurance Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)

The Midlothian Family YMCA is currently seeking part time sports enthusiasts to help with our basketball program! Looking for basketball specialists who have either played or refereed basketball before. This part time position starts at $13.00 per hour based on experience and qualifications. DUTIES of a Basketball Specialist Basketball specialists must be available to work weekends and some evenings to help facilitate practices and games. QUALIFICATIONS of a Basketball Specialist Basketball specialists must know the rules of basketball, work well with young people, be able to multitask, and communicate effectively with parents and children. Who we are: The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.