Case Manager jobs at Ymca Of Greater Seattle - 129 jobs

Description can be found here: ********************************* inforcloudsuite. com/hcm/Jobs/form/JobBoard%28CCS,EXTERNAL%29. JobSearchCompositeForm?csk. JobBoard=EXTERNAL&csk. HROrganization=CCS&menu=JobsNavigationMenu. NewJobSearch#Outreach+Case+Manager

Description can be found here: ********************************* inforcloudsuite. com/hcm/Jobs/form/JobBoard%28CCS,EXTERNAL%29. JobSearchCompositeForm?csk. JobBoard=EXTERNAL&csk. HROrganization=CCS&menu=JobsNavigationMenu. NewJobSearch#Outreach+Case+Manager

Description can be found here: ********************************* inforcloudsuite. com/hcm/Jobs/form/JobBoard%28CCS,EXTERNAL%29. JobSearchCompositeForm?csk. JobBoard=EXTERNAL&csk. HROrganization=CCS&menu=JobsNavigationMenu. NewJobSearch#Case+Manager+I

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope WHAT WE WILL DO FOR YOU: As an employer of choice, we're deeply committed to supporting our employees-because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind A 37.5 per hour work week to ensure work/life balance Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy Employer-paid short- and long-term disability insurance Life insurance coverage at no cost to you Up to 2 weeks of vacation in your first year (based on hours worked) Up to 2 weeks of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status HOW YOU WILL MAKE AN IMPACT: Provides "hands-on" in-home demonstration, teaching and support to increase family safety and stability, knowledge of child development, and understanding of safety concerns in families referred by DHS/Child Welfare. The Provider will assess the family's needs and co-create a family plan for visitation and action, and collaborate with other DHS providers and community agencies. Ability to travel to families' homes and communities required. This individual will provide services to families referred through DHS/Self Sufficiency to enhance family stability and support workforce readiness. Provides a comprehensive screening to determine immediate needs. Provides skills training to children, adolescents and adults to address immediate needs. Develops and implements an effective service plan. Collaborates with community partners and connects families to relevant resources to support progress. Conduct targeted street and community-based outreach to identify and engage youth (ages 12-24) experiencing housing instability, and connect them with housing, basic needs, and support services. Provide strengths-based assessment, service planning, and resource navigation, ensuring timely referrals and warm hand-offs to community partners and coordinated entry systems. Build and maintain collaborative relationships with service providers, school districts, and local agencies to expand youth access to holistic and trauma-informed supports. Facilitate youth-led engagement efforts, including Regional and Statewide Youth for Youth (Y4Y) meetings, incorporating lived experiences to inform system improvement strategies. Participate in data entry and analysis using HMIS and other internal tracking tools to support program evaluation, quality improvement, and compliance with funder requirements. Advocate for the rights and needs of youth in local, regional, and state-level forums, contributing to policy discussions and service delivery improvements that reflect youth voice. Represent the organization in community meetings, trainings, and events, promoting public awareness and best practices related to youth homelessness and equity-focused service delivery. HOW YOU WILL BE A GREAT FIT: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2 years of related experience; HS diploma or equivalent Lived experience that enhances relatability to clients being served Credentials may be required depending on individual program or location requirements. Fluency in English, both spoken and written Basic mastery of business applications and productivity suites Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers. Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers. Travels between worksites regularly; responsible for transporting clients in personal and/or agency vehicles, which requires valid driver's license, auto insurance, and motor vehicle records clearance Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

Description Job Title: PRS Case Manager, Home Study & Post Release Services Department/Program: ORR Reports to: Program Director or Case Management Supervisor Work location: remote office / travel required to sponsor homes (Federal Way) FLSA status: (non-exempt/hourly) Salary: $29.09/ hr. - $30.87/ hr. Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care: Nonviolence - being safe and doing the right thing Emotional Intelligence - managing our feelings so we don't hurt ourselves or others Social Learning - respecting and sharing ideas of our teams Democracy - shared decision making whenever possible Open Communication - saying what we mean and not being mean when we say it Social Responsibility - everyone makes a contribution to the organizational culture Growth and Change - creating hope for our clients and ourselves Job Summary:The PRS Case Manager is responsible for conducting in-person home visits, assesses the needs of each assigned child and make referrals services for unaccompanied immigrant children released from federal custody. The Case Manager completes extensive paperwork required by the contract, conducts screenings and assessments, and works with all external partners involved, including government agencies. The Case Manager will need to travel frequently by vehicle or airplane to visit clients' homes. Duties and Responsibilities: Conduct home visits and phone contacts with the dual purpose of assessing safety and appropriateness of child's placement with the UC's sponsor, and connecting UC to services in the community to address risk factors. Perform ongoing case management with a focus on screening and making appropriate referrals to address child's needs in the following domains: placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, juvenile/criminal justice and child enrichment activities. Provide crisis intervention services directly, as needed, or connect family to services to ensure minor's safety and well-being in a crisis situation. Submit detailed and thorough documentation in accordance with agency and ORR requirements. Utilize social work best practices for thorough assessments of a UC's progress and services provided. Carries a case load varying on program need ( Staff-to-case ratios for Post Release Services Case Managers will establish caseloads of 1:25 but may with ORR's permission have a case load not to exceed 1:40 ) Completes Notice of Concerns (NOCs), per federal policy requirements. Maintain case file documentation in accordance with ORR requirements, and conducts internal chart reviews to monitor documentation compliance Participate in team meetings, staff in-service training and department meetings. Completes, timely and accurate timesheets and other personnel/administrative records as required. Other duties as assigned. Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices. Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization. Competencies:(Competencies are the abilities and qualities a person needs to be successful in this job) Communicate clearly and effectively, orally and in writing in English Applicable federal and state laws Administer policies, procedures and programs Interpret information, utilize critical thinking and explain concepts to others Maintain effective working relationships with agency employees at all levels and the general public Define and resolve moderately complex problems Required Position Qualifications: Bachelor's Degree in Social Work (BSW) or an equivalent degree in education, psychology, sociology, or other behavioral science equivalent. Bi-lingual in Spanish and English, written, read and verbal. Must clear a language test for Spanish. Experience working with immigrant populations. Attained age 21 years or older before first day of employment in position (ORR) 1-year of experience working with youth in a child welfare or social service setting Preferred Position Qualifications: (Additional skills, experience, or education that are not required but would make a candidate especially well-suited for the job). Knowledgeable about family preservation, kinship care, and/or general child welfare Experience writing professional, thorough assessment reports. ORR experience Knowledge of Federal, State and agency regulations. Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions. Other Requirements: Able to work shift hours and days, as assigned. Position may require work outside of usual work hours on occasion. Regular travel via airplane and/or car to visit sponsors and clients in their homes Traveling time accounts for nearly 50% position Traveling for Post Release Services Case Managers varies. Some cases are located locally, but national travel is required if cases are not available locally Traveling for Home Study Case Managers accounts for 50% of the role Hold a valid drivers' license and must maintain minimum auto insurance policy for driving a personal vehicle Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review :******************************************************************* Current CPR and Standard First Aid required 40 hours of required training per year Working Conditions: Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants. Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management. Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions. All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools. We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted. Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period. Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their houselessness, secure housing, and maintain that housing. We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day. Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, a matched 401(k) and health, dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers. Share's Mission: Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive. DEI Statement: Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion - and we must be brave enough to make changes. Job Summary: Title: Floating Case Manager/Kitchen Coordinator Job Summary: This position serves as back-up, support, and as a point of expertise for other Share staff to ensure smooth operations of vital functions within Share focusing in the two areas of case management for clients and meal service for clients. As a floating case manager, this position will “fill-in” for other staff who call in sick or who are out on planned or extended leave. As a floating kitchen coordinator, this position will also “fill-in” for kitchen staff who call in sick or who are out on planned or extended leave. Job Duties and Responsibilities: 1. Implement all policies and procedures to operate the rapid rehousing and permanent housing case management programs. 2. Work with clients to support them in achieving their goals. 3. Develop action plans for clients to guide them in resolving their housing and personal problems. 4. Provide case management to assist housing clients in the office and in their homes, helping them access eligible services. Elements of the case management to be provided include: Assistance with daily living skills Linkage with financial entitlements Assist with the maintenance of housing Provide linkage with mental health treatment Provide linkage with drug and/or alcohol dependency treatment Assist with employment and vocational issues Assist with educational needs and goals Assist with parenting skill development 5. Maintain comprehensive case management files and statistics required by funding sources. 6. Attend meetings as requested or assigned by your supervisor. 7. Keep current with laws and regulations that impact the homeless and that are related to transitional and subsidized housing programs. 8. Provide services for Share's clients as assigned by your supervisor. 9. Enter data into the HMIS database system. 10. Prepare and serve food in Share's Hot Meals Program. 11. Engage with volunteers assisting with food preparation. 12. Engage and support those participating in the meal program by being empathetic, compassionate, and humane. Knowledge, Skills, and Abilities: Knowledge of case management best practices Knowledge of safe food handling practices Knowledge of food service systems Skill in working with diverse clients in diverse settings Skill in engaging volunteers Ability to be flexible Ability to handle ambiguity Ability to work with people who are experiences homelessness and/or vulnerable populations Qualifications: 2 years experience with the homeless population, chemical dependency or mental health counseling and crisis intervention. Experience working in and/or operating a commercial kitchen Experience in working with individuals with mental health issues and or physical disabilities desirable and the ability to work with families and individuals in crisis. Ability to operate basic functions of the computer and familiar with Microsoft Word programs. Knowledge or the ability to obtain the knowledge of the HMIS database Possess or be able to obtain CPR and basic first aid certification Must have a valid driver's license and reliable vehicle for the purpose of completing home visits, proof of insurance required. Preferred Qualifications 4 year college degree in a related field Other: Safety and Security: Actively promotes and personally observes safety and security procedures and uses equipment and materials properly. Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50 pounds as needed. This position requires walking, lifting, and standing for multiple hours. Must be able to verbally convey detailed information or important instructions/ideas accurately and quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary. Job Type: Full-time Salary: $28.00 - $30.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to commute/relocate: Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required) Experience: Case management: 2 year (Required) Work Location: In person

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their houselessness, secure housing, and maintain that housing. We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day. Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, a matched 401(k) and health, dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers. Share's Mission: Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive. DEI Statement: Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion - and we must be brave enough to make changes. Job Summary: Share's Housing and Essential Needs (HEN), Rapid Re-Housing (RRH) and Permanent Supportive Housing (PSH) programs use the Housing First model to move the most vulnerable houseless individuals and families into housing, provide short and long-term rental assistance and case management support to help people stabilize in housing and not return to houselessness. The Housing Case Manager works with clients to obtain housing and ensure long-term housing sustainability. Case management is specifically focused on housing navigation, housing maintenance, stability, and retention: paying rent, interacting positively with landlords and neighbors, assisting clients in finding supports that help them manage behaviors that may accompany mental illness or substance use, developing crisis plans, connecting with appropriate community resources, and supporting clients' individual housing goals. Key Responsibilities: Work with each client to develop and progress on goal plans according to individual goals and objectives. Work with clients to identify housing opportunities in the community. Maintain contact with all housing clients on a scheduled basis, appropriate to their status and needs. Ensure that client interactions are person-centered, goal-focused and reflect each client's goal plan. Provide transportation to clients when required. Make referrals to supportive services in our community as appropriate and support client in navigating this process. Effectively use the HMIS database and other tools to ensure compliance with data standards and record-keeping as required by Federal, State, County and City funders Document all client interaction and maintain accurate paperwork/reports. Perform re-certifications and housing inspections for each client and accurately update files regularly. Attend regular case management meetings and other specified meetings/trainings as required. Establish and maintain effective working relationships with a wide and diverse range of co-workers, supervisors, community organizations, and other human service providers. Operate proficiently a personal computer, scanner, printer, and copier. Must Have's: Bachelor's degree in related field, or 2 or more years working with the population and an understanding of the strengths and needs of people experiencing houselessness, low-income, elderly and differently abled individuals. A dedication to supporting and empowering the client utilizing best practice interventions including a housing first philosophy, harm reduction, and trauma informed care. Ability to hold clients with severe clinical needs in unconditional positive regard and provide services without judgment. Deep respect for clients' autonomy and inherent right to make their own choices about their own lives, while also helping them understand and navigate those choices. Proactive and solutions-focused approach to case management Embrace collaborating with people with diverse ethnic backgrounds, cultural backgrounds and sexual orientations with respect and dignity. Valid Driver License Work Environment: The nature of the work involves working with houseless and low-income households, either individuals or families. A portion of the day will be in an office setting. Working with clients in a community or home setting is also required. Job Type: Full-time Salary: $25.00 - $28.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 10 hour shift 8 hour shift Ability to commute/relocate: Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required) Experience: Case management: 1 year (Required) Work Location: In person

WHAT WE WILL DO FOR YOU: As an employer of choice, we're deeply committed to supporting our employees-because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind An 18.75 per hour work week to ensure work/life balance Accrual of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status HOW YOU WILL MAKE AN IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Case Manager supports the Safe Release Program (SRP). Primary responsibilities include performing biometrics (fingerprints) for the sponsors of unaccompanied minors and delivering intensive case management to asylum-seeking individuals and families. The Case Manager empowers clients to make informed decisions, provides holistic support through SRP, and ensures compliance with program standards. Coordinates with sponsors, shelters, and the funder to schedule fingerprint appointments for clients. Reviews the required forms face to face with client(s) and provides resources and referrals to supportive services in the area as needed. Completes paperwork and biometrics, including conducting digital fingerprints and managing the fingerprint database accurately and in compliance with program standards. Provides clients with information and resources to make informed decisions about becoming sponsors. Complies with the "Rules of Behavior for the HHS Digital Fingerprinting System" and the "Safe Release Support Program Manual." Maintains equipment, including reporting technical issues related to the Digital Fingerprint Machine. Provides Program Supervisor with accurate data to ensure timely completion of reports and informs about any issues related to the sponsors or equipment. Performs other duties as assigned to support the Safe Release Program. HOW YOU WILL BE A GREAT FIT: 2 years of related experience; Experience working with refugee and immigrant populations preferred. Strong attention to detail and accuracy. Lived experience that enhances relatability to clients being served HS diploma or equivalent / Bachelor's / Master's in (specific) or related field; substantial relevant experience will be considered in place of degree (Credential) is required upon start / within 90 days of hire. Equivalent credentials may be accepted, depending on individual program or location requirements. Credentials may be required depending on individual program or location requirements. Fluency in English and Spanish, both spoken and written Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations Successfully completes tasks in a low noise / moderately noisy / noisy environment Interacts with others and performs tasks in-person and through the use of technology, with moderate / long periods of stationary activity and minimal / moderate / long periods of increased physical activity including and not limited to (most common physical activities for the job) Moves equipment/materials weighing up to 50 pounds Travels between worksites regularly / occasionally Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

WHAT WE WILL DO FOR YOU: As an employer of choice, we're deeply committed to supporting our employees-because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind An 18.75 per hour work week to ensure work/life balance Accrual of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status HOW YOU WILL MAKE AN IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Case Manager supports the Safe Release Program (SRP). Primary responsibilities include performing biometrics (fingerprints) for the sponsors of unaccompanied minors and delivering intensive case management to asylum-seeking individuals and families. The Case Manager empowers clients to make informed decisions, provides holistic support through SRP, and ensures compliance with program standards. Coordinates with sponsors, shelters, and the funder to schedule fingerprint appointments for clients. Reviews the required forms face to face with client(s) and provides resources and referrals to supportive services in the area as needed. Completes paperwork and biometrics, including conducting digital fingerprints and managing the fingerprint database accurately and in compliance with program standards. Provides clients with information and resources to make informed decisions about becoming sponsors. Complies with the "Rules of Behavior for the HHS Digital Fingerprinting System" and the "Safe Release Support Program Manual." Maintains equipment, including reporting technical issues related to the Digital Fingerprint Machine. Provides Program Supervisor with accurate data to ensure timely completion of reports and informs about any issues related to the sponsors or equipment. Performs other duties as assigned to support the Safe Release Program. HOW YOU WILL BE A GREAT FIT: 2 years of related experience; Experience working with refugee and immigrant populations preferred. Strong attention to detail and accuracy. Lived experience that enhances relatability to clients being served HS diploma or equivalent / Bachelor's / Master's in (specific) or related field; substantial relevant experience will be considered in place of degree (Credential) is required upon start / within 90 days of hire. Equivalent credentials may be accepted, depending on individual program or location requirements. Credentials may be required depending on individual program or location requirements. Fluency in English and Spanish, both spoken and written Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations Successfully completes tasks in a low noise / moderately noisy / noisy environment Interacts with others and performs tasks in-person and through the use of technology, with moderate / long periods of stationary activity and minimal / moderate / long periods of increased physical activity including and not limited to (most common physical activities for the job) Moves equipment/materials weighing up to 50 pounds Travels between worksites regularly / occasionally Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

Job DescriptionWhy work with YWCA Seattle King Snohomish? YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work - apply today! What You'll Do The SSVF (Supportive Services for Veteran Families) Case Manager will work closely with Homeless and Formerly Homeless Veterans and their Families and is part of the YWCA's Specialized and Integrated Services Division. Case managers will identify and engage with current and previously homeless families to assist them in obtaining and retaining permanent affordable housing. This will require establishing effective case management relationships with formerly homeless veterans and homeless veteran families, building relationships with property managers and other social service providers in coordination with the SSVF Program Manager I. This position assists in connecting families to supportive services to help ensure success in permanent housing. This position will be expected to respond to crisis situations which could result in loss of permanent housing if not resolved. This position has a caseload of families seeking housing as well as families experiencing difficulty in maintaining housing. SSVF case managers will provide engagement and outreach in conjunction with the SSVF Outreach Intake Specialist. The YWCA has a reputation for providing culturally competent services with particular emphasis on serving homeless and low-income families. Valuing diversity and championing anti-racism policy in program delivery are core values. Expectations of your role: Provide outreach throughout King County to locate, identify, engage and refer homeless and formerly homeless veterans and their families to veterans benefits and services as well as other available health and human services. Provide links to housing and housing stability resources. Build relationships with landlords/property managers. Meet with applicants to determine eligibility and assist the Outreach/Intake Specialist with the application process. Work in collaboration with other social service providers in the community. Assess the strengths and challenges of the client family and assist family in developing housing stability goals and individual goal plans and action steps. Provide or ensure provision of life skills training and support when needed. Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc. Conduct home visits to ensure housing stability. Accurately and thoroughly document performance of all of the tasks above. Meet regularly with SSVF staff to help ensure success for the families and the program. Attend meetings with human service providers and other public functions as related to the SSVF program. Help with administrative support of the program through regular reporting and record keeping as directed. Show demonstrated ability to interact with people of different cultures and promote social justice. Perform other duties as assigned. Requirements BA in social services or related field and/or a minimum (3) years' experience working with low-income individuals and families and or persons with disabilities, with a strong focus on supportive services for Veterans. Knowledge and experience in providing services to Veterans. Experience with crisis intervention and case management. Experience working with homeless families/individuals Knowledge of family dynamics. Experience working with persons who have chemical dependency and mental health issues. Knowledge of and experience working with persons who have experienced domestic violence. Knowledge of housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County. Must be able to travel independently throughout King County. Ability and willingness to work as part of team and independently. Values diversity and provides culturally competent services. Veterans are encouraged to apply. Hours, Rate, and Benefits Hourly Rate: $28.00 Hours: 40 Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical Requirements Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs. Frequently to occasionally performs close work while updating files, reading program information, and using computer Occasionally kneels, bends, pushes and pulls in obtaining files in drawers Occasionally stands for long periods of time while conducting training programs or attending job fairs #LI-Onsite YWCA encourages applicants with a variety of experiences to apply!At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health ConsiderationsAll employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity EmploymentYWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. For more information Contact us at ********************* with any questions or if you need accommodation for your application.

Why work with YWCA Seattle King Snohomish? YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work - apply today! What You'll Do The SSVF (Supportive Services for Veteran Families) Case Manager will work closely with Homeless and Formerly Homeless Veterans and their Families and is part of the YWCA's Specialized and Integrated Services Division. Case managers will identify and engage with current and previously homeless families to assist them in obtaining and retaining permanent affordable housing. This will require establishing effective case management relationships with formerly homeless veterans and homeless veteran families, building relationships with property managers and other social service providers in coordination with the SSVF Program Manager I. This position assists in connecting families to supportive services to help ensure success in permanent housing. This position will be expected to respond to crisis situations which could result in loss of permanent housing if not resolved. This position has a caseload of families seeking housing as well as families experiencing difficulty in maintaining housing. SSVF case managers will provide engagement and outreach in conjunction with the SSVF Outreach Intake Specialist. The YWCA has a reputation for providing culturally competent services with particular emphasis on serving homeless and low-income families. Valuing diversity and championing anti-racism policy in program delivery are core values. Expectations of your role: Provide outreach throughout King County to locate, identify, engage and refer homeless and formerly homeless veterans and their families to veterans benefits and services as well as other available health and human services. Provide links to housing and housing stability resources. Build relationships with landlords/property managers. Meet with applicants to determine eligibility and assist the Outreach/Intake Specialist with the application process. Work in collaboration with other social service providers in the community. Assess the strengths and challenges of the client family and assist family in developing housing stability goals and individual goal plans and action steps. Provide or ensure provision of life skills training and support when needed. Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc. Conduct home visits to ensure housing stability. Accurately and thoroughly document performance of all of the tasks above. Meet regularly with SSVF staff to help ensure success for the families and the program. Attend meetings with human service providers and other public functions as related to the SSVF program. Help with administrative support of the program through regular reporting and record keeping as directed. Show demonstrated ability to interact with people of different cultures and promote social justice. Perform other duties as assigned. Requirements BA in social services or related field and/or a minimum (3) years' experience working with low-income individuals and families and or persons with disabilities, with a strong focus on supportive services for Veterans. Knowledge and experience in providing services to Veterans. Experience with crisis intervention and case management. Experience working with homeless families/individuals Knowledge of family dynamics. Experience working with persons who have chemical dependency and mental health issues. Knowledge of and experience working with persons who have experienced domestic violence. Knowledge of housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County. Must be able to travel independently throughout King County. Ability and willingness to work as part of team and independently. Values diversity and provides culturally competent services. Veterans are encouraged to apply. Hours, Rate, and Benefits Hourly Rate: $28.00 Hours: 40 Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical Requirements Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs. Frequently to occasionally performs close work while updating files, reading program information, and using computer Occasionally kneels, bends, pushes and pulls in obtaining files in drawers Occasionally stands for long periods of time while conducting training programs or attending job fairs #LI-Onsite YWCA encourages applicants with a variety of experiences to apply!At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health ConsiderationsAll employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity EmploymentYWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. For more information Contact us at ********************* with any questions or if you need accommodation for your application.

Description can be found here: ********************************* inforcloudsuite. com/hcm/Jobs/form/JobBoard%28CCS,EXTERNAL%29. JobSearchCompositeForm?csk. JobBoard=EXTERNAL&csk. HROrganization=CCS&menu=JobsNavigationMenu. NewJobSearch#NW+Case+Manager+I

Description can be found here: ********************************* inforcloudsuite. com/hcm/Jobs/form/JobBoard%28CCS,EXTERNAL%29. JobSearchCompositeForm?csk. JobBoard=EXTERNAL&csk. HROrganization=CCS&menu=JobsNavigationMenu. NewJobSearch#Case+Manager+I

Job Description PCAP The Parent-Child Assistance Program (PCAP) is a 3-year intervention for pregnant and parenting women experiencing substance use disorders and their families. The goal is to help the client move along a continuum from dependence on the case manager, to interdependence with the case manager, to independence and strength on her own. PCAP's primary aims are to assist pregnant and parenting mothers experiencing substance use disorder in obtaining alcohol and drug treatment, staying in recovery, and resolving myriad complex difficulties related to substance use; to assure that the children are in safe, stable home environments and receiving appropriate health care; to link mothers to community resources that will help them build and maintain healthy, independent family lives; and to prevent future births of children exposed prenatally to alcohol and drugs. Case Managers are responsible for providing direct outreach, home visitation case management, and advocacy services to mothers who have used alcohol and/or drugs heavily during pregnancy, and to their children, partners, and extended families when needed. Fleet vehicles are provided due to heavy commuting nature of the position. Minimum Requirements: BA or BS degree in Social or Human Services Minimum of 4 years of community-based experience, and working with people who have substance use disorders preferred Maintain a valid Washington State Driver's License, acceptable driving record and be able to operate a company vehicle without restriction Must pass a driver's abstract check in accordance with PCAP site/agency insurance requirements Individuals with lived experience with substance use disorders or co-occurring disorders are strongly encouraged to apply 8 hour shift Monday to Friday Benefits: Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

PCAP The Parent-Child Assistance Program (PCAP) is a 3-year intervention for pregnant and parenting women experiencing substance use disorders and their families. The goal is to help the client move along a continuum from dependence on the case manager, to interdependence with the case manager, to independence and strength on her own. PCAP's primary aims are to assist pregnant and parenting mothers experiencing substance use disorder in obtaining alcohol and drug treatment, staying in recovery, and resolving myriad complex difficulties related to substance use; to assure that the children are in safe, stable home environments and receiving appropriate health care; to link mothers to community resources that will help them build and maintain healthy, independent family lives; and to prevent future births of children exposed prenatally to alcohol and drugs. Case Managers are responsible for providing direct outreach, home visitation case management, and advocacy services to mothers who have used alcohol and/or drugs heavily during pregnancy, and to their children, partners, and extended families when needed. Fleet vehicles are provided due to heavy commuting nature of the position. Minimum Requirements: BA or BS degree in Social or Human Services Minimum of 4 years of community-based experience, and working with people who have substance use disorders preferred Maintain a valid Washington State Driver's License, acceptable driving record and be able to operate a company vehicle without restriction Must pass a driver's abstract check in accordance with PCAP site/agency insurance requirements Individuals with lived experience with substance use disorders or co-occurring disorders are strongly encouraged to apply 8 hour shift Monday to Friday Benefits: Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

PCAP The Parent-Child Assistance Program (PCAP) is a 3-year intervention for pregnant and parenting women experiencing substance use disorders and their families. The goal is to help the client move along a continuum from dependence on the case manager, to interdependence with the case manager, to independence and strength on her own. PCAP's primary aims are to assist pregnant and parenting mothers experiencing substance use disorder in obtaining alcohol and drug treatment, staying in recovery, and resolving myriad complex difficulties related to substance use; to assure that the children are in safe, stable home environments and receiving appropriate health care; to link mothers to community resources that will help them build and maintain healthy, independent family lives; and to prevent future births of children exposed prenatally to alcohol and drugs. Case Managers are responsible for providing direct outreach, home visitation case management, and advocacy services to mothers who have used alcohol and/or drugs heavily during pregnancy, and to their children, partners, and extended families when needed. Fleet vehicles are provided due to heavy commuting nature of the position. Minimum Requirements: BA or BS degree in Social or Human Services Minimum of 4 years of community-based experience, and working with people who have substance use disorders preferred Maintain a valid Washington State Driver's License, acceptable driving record and be able to operate a company vehicle without restriction Must pass a driver's abstract check in accordance with PCAP site/agency insurance requirements Individuals with lived experience with substance use disorders or co-occurring disorders are strongly encouraged to apply

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner. Job Summary This LifeSet Case Manager position is a great opportunity to join a dynamic and dedicated team working with young adults in Pierce County! Case Managers work with a limited caseload (8-10 young adults at a time) doing intensive and clinically focused case management services, including treatment plans, safety planning, functional analysis, and supportive group and individual supervision. The LifeSet program is an evidence based case management model that is being implemented at the Y Social Impact Center in Pierce County in partnership with Youth Villages. We serve young adults 18-24 years old throughout Pierce County. We are grounded in a strength-based approach that supports young people as they build life skills and achieve their personal goals as they strive for self-sufficiency. This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people's ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people's ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y's programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems. Position Type/Expected Hours of Work This is a full-time position, with expected hours Monday - Friday, 8:30am - 5:00pm What You Will Get From Working at The Y * Membership to the YMCA of Greater Seattle for you and your household * Medical, Dental, Vision, and Life insurance * Retirement with generous employer contributions * Free access to mental health resources * Rapidly accruing paid time off (PTO) * Full-time employees qualify for a 50% discount, and part-time employees qualify for a 25% discount, on eligible Childcare Services. * Some benefits only available to full-time staff Hiring Range: $24.00 - $27.00/hr Responsibilities * Provides specialized services to youth and young adults in education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals.Build strong relationships with Y program participants to effectively provide quality services. * Develops individualized, strengths-based, youth-driven service plans. * Must understand contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately. * Researches best practices in field; creates and maintains specialized resource library. * Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases. * Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially. * Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community. * Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services. * Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills. * May assist with program coordination or other activities related to job focus. * Provides clinically intensive case management services to young adults, including conducting individualized treatment plans, safety planning as needed, and functional analysis. * Develops individualized, strengths-based, youth-driven treatment plans on a set treatment planning schedule. * Participates in weekly supportive group and individual supervision sessions with supervisor and team. * Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Code of Conduct for Applicants Qualifications * Bachelor's degree* in psychology, social work or related social services field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered. * Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields. * Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities. * Strong youth engagement and relationship-building skills. * Strong verbal and written communication skills. * Basic computer skills and working knowledge of Microsoft Office. * Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation. * Current state approved First Aid and CPR certification. * Current approved HIV blood borne pathogens training. * Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful. * Some Case Manager positions required Bachelor's degree or higher. Within 30 days of employment or first available training. Personal Vehicle Driving Duties Preference This role has the potential to transport clients as an "authorized driver" for the YMCA of Greater Seattle (YGS) using your own vehicle (proof of current auto insurance and vehicle registration are required). Driving duties for this role are optional, but preferred.* Driving roles are safety-sensitive. To become an authorized driver, you must be 21+, have possessed a driver's license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below: YGS Driving Record Standards Within the last three (3) years: No more than two (2) vehicle related suspension(s) and/or reinstatement(s). No more than two (2) moving violations and/or accidents. Moving violations include, but are not limited to, the following: * Speeding * Improper Lane Change * Failure to Yield in Right-of-Way * Failure to Obey Traffic Signal * Failure to obey Traffic Sign Within the last five (5) years: No Major Violations which include, but are not limited to, the following: * DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or Refusing to Test * Driving with an open container of alcohol * Reckless Driving * Hit and Run - property damage only (Incidents involving injury fall under Permanent Disqualification) * Racing * Driving with a suspended/revoked license/insurance * Speeding over 20 mph * Fleeing and/or eluding police * Any other felony driving conviction(s) Driving records that result in Permanent disqualification from driving duties: * More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test for entirety of driving history. * More than 3 Driving with a suspended/revoked license * Hit and Run resulting in bodily injury or death * Manslaughter/felony death by motor vehicle * Due to state-specific reporting requirements in our driver management system, we are not currently able to enroll California Driver's License holders as Authorized Drivers. You'll be a great fit for the Seattle Y if you: * Thrive on working in a collaborative environment. * Are very adaptable. * Have high ownership and strong work ethic. * Are a great problem solver who can think on your feet. * Truly enjoy being of service to people. * Like being part of a team that cares about one another as people and enjoy working together. * Want to know that the work you do contributes to building a better, stronger community for all. OUR MISSION Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. OUR VALUES * Respect * Responsibility * Honesty * Caring * Passion for Excellence YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We are a drug & alcohol-free workplace. We participate in the Federal E-Verify system. All job offers are contingent on the results of a background check in accordance with Washington's Fair Chance Act. Please download and review the below resources for more information: (i) The updated 2025 requirements of 49.94.010: *************************************************************************************************************** (ii) The WA attorney general's Washington fair chance act guide for employers and job applicants: ************************************************************************************************************* If you need assistance of any kind with the application process, reach out to **************************.

Job DescriptionDescription: Crisis Specialist of 988 Type: Part-time and full-time shifts available Payrate: $26.01 per hour + $2/hr. GY shift differential. Union Representation: OPEIU Representation Call Team, GY Schedules: Thurs-Mon (.8 FTE) 12:00 am-8:00 am Tues-Sat (1 FTE) 12:00 am-8:00 am Candidates must be located in WA state to be considered. PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. POSITION SUMMARY: The 988 Crisis Specialist is responsible for providing high quality comprehensive crisis intervention and emotional support to individuals experiencing emotional distress and mental health crisis who contact 988 Suicide & Crisis Lifeline via phone, online chat, and/or SMS text. We are looking for empathetic, and motivated candidates who want to help others, as part of a growing team. Ideal candidates possess the ability to respond to crisis contacts via phone, chat, or text to assess suicide risks, safety plan, and identify appropriate community linkages for individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer and spelling skills, a proven ability to communicate effectively through verbal or written communication, and multi-task in a high stress environment. We need you to have passion for helping others and experience in the areas of suicide prevention, mental health, crisis de-escalation, and addiction. QUALIFICATIONS AND EXPERIENCE NEEDED: Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience. Alternatively, a combination of education and experience will be considered (Master's degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). Specifications: Behavioral health or substance use fields Experience as a behavioral health professional, crisis intervention, and contact center experience preferred. Knowledge of King County Public Mental Health System. Excellent communication and problem-solving skills, including ability to respond to callers with patience, objectivity, and nonjudgmental attitude. Demonstrated ability to problem solve. Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals Evidence of technical proficiency and ability to work effectively in a fast-paced environment. Excellent verbal, written, and technical skills including the ability to work in multiple software platforms concurrently. Skilled in web-based computer environment, database navigation, and multiple platforms for clinical contact and documentation. Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost. JOB DUTIES AND RESPONSIBILITIES 988 SUICIDE AND CRISIS LIFELINE CONTACT SUPPORT 1. Knowledgeable of organization and 988 Suicide and Crisis Lifeline required protocols and procedures. 2. Respond to 988 Suicide and Crisis Lifeline telephonic, online chat, or SMS texts to provide emotional support, risk assessment, crisis intervention, and support referrals to contacts in a consistent and non-judgmental manner. 3. Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 988 contacts. 4. Provide 988 contacts with risk reduction and safety/action planning. 5. Sets appropriate limits with difficult 988 contacts. 6. Exhibits patience and responds to difficult 988 contacts with sensitivity. 7. Smoothly integrates supervisory direction into 988 contacts. 8. Alerts shift clinicians immediately to contact content involving possible danger to the identified client or to other people. (Including suicide, homicide, child/elderly abuse, and other violent threats or ideation.) 9. Alerts shift clinicians when identified contact presents indications of possible men tal disorder. 10. Make every effort to resolve contacts in the least restrictive environment and without law enforcement involvement whenever possible. 11. Triage 988 contacts for referral to appropriate crisis response system partners for higher level of intervention as needed. 12. Ability to adapt quickly to varied protocol/requirements of each incoming/outgoing communication modality. 13. Provide detailed and thorough documentation for all 988 crisis contacts. 14. Adheres to confidentiality policy. 15. Maintain confidentiality of all 988 contact users, crisis center location, Crisis Center staff, and 988 Suicide and Crisis Lifeline Policy and Procedures. 16. Adhere consistently to contact management guidelines and all organization policies and procedures. 17. Must complete new hire orientation and all required training within 30 days of hire. SERVICE DELIVERY 1. Skillfully uses technology and online directories to access resources. 2. Assists 988 contacts, when necessary, by providing and utilizing resources; provide advocacy with clinical guidance when appropriate. 3. Responsible for maintaining contact volume responses in accordance with 988 Suicide and Crisis Lifeline contractual metrics. 988 CALL DOCUMENTATION 1. Performs thorough and accurate collection of 988 contact demographic information. 2. Appropriately codes 988 contact's concerns, summation of interaction, and disposition, including referral information, in the electronic health record. 3. Properly uses all other forms and on-shift resources correctly. PROFESSIONAL DEVELOPMENT Participates in program and organization staff meetings. Attends training and organization in-services as required by Vibrant/988 Suicide & Crisis Lifeline recommendations. KEY PERFORMANCE INDICATORS 1. Vibrant/988 Suicide and Crisis Lifeline Program Standards a. Call Abandonment rate 5% or less. b. Call Answer Rate within 20 seconds. 2. All staff working within the 988 Crisis Services Department share the responsibility to meet these contract metrics. 3. 988 Crisis Specialists will maintain an available rate >85% during scheduled shift. QUALITY AND QUANTITY OF WORK HABITS 1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed. 2. Follows personnel policies and procedures. 3. Written and verbal communication is clear, concise, accurate and thorough. 4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients. 5. Must be able to sit and stay focused while navigating technical platforms and virtual conversations for extended periods of time. 6. Makes appropriate use of supervisor and clinicians. 7. Promotes a healthy work environment and contributes to a positive and progressive program culture by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff to outstanding performance. 8. Suggests solutions to identified problems and approaches decision-making and problem-solving opportunities in a proactive and inclusive way. 9. Attends virtually and in-person to complete all training as assigned. 10. Attends all staff meetings as assigned. 11. All other duties as assigned. Requirements: Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates. This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request. Technology Requirement: Smart phone with ability to download the Microsoft Multi-factor Authentication (MFA) application. For Remote / Hybrid positions High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. A quiet and confidential designated working area. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. Excellent medical, dental, and vision coverage Annual wage increases Generous Paid Time Off & 12 Paid Holidays Discount on ORCA transit pass Free Parking & Flexible Schedules Growth opportunities Self-care tools & weekly check ins with your supervisor Voluntary Benefits Short-term and long-term disability Flexible Spending Accounts (FSA) 403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job DescriptionDescription: Crisis Specialist of 988 Type: Part-time and full-time shifts available Payrate: $26.01 per hour. Union Representation: OPEIU Representation Schedule/Modified Swing Wed-Sat (.8 FTE) 5pm-1 am Friday-Tuesday (1 FTE) 6pm-2 am Candidates must be located in WA state to be considered. PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. POSITION SUMMARY: The 988 Crisis Specialist is responsible for providing high quality comprehensive crisis intervention and emotional support to individuals experiencing emotional distress and mental health crisis who contact 988 Suicide & Crisis Lifeline via phone, online chat, and/or SMS text. We are looking for empathetic, and motivated candidates who want to help others, as part of a growing team. Ideal candidates possess the ability to respond to crisis contacts via phone, chat, or text to assess suicide risks, safety plan, and identify appropriate community linkages for individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer and spelling skills, a proven ability to communicate effectively through verbal or written communication, and multi-task in a high stress environment. We need you to have passion for helping others and experience in the areas of suicide prevention, mental health, crisis de-escalation, and addiction. QUALIFICATIONS AND EXPERIENCE NEEDED: Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience. Alternatively, a combination of education and experience will be considered (Master's degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). Specifications: Behavioral health or substance use fields Experience as a behavioral health professional, crisis intervention, and contact center experience preferred. Knowledge of King County Public Mental Health System. Excellent communication and problem-solving skills, including ability to respond to callers with patience, objectivity, and nonjudgmental attitude. Demonstrated ability to problem solve. Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals Evidence of technical proficiency and ability to work effectively in a fast-paced environment. Excellent verbal, written, and technical skills including the ability to work in multiple software platforms concurrently. Skilled in web-based computer environment, database navigation, and multiple platforms for clinical contact and documentation. Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost. JOB DUTIES AND RESPONSIBILITIES 988 SUICIDE AND CRISIS LIFELINE CONTACT SUPPORT 1. Knowledgeable of organization and 988 Suicide and Crisis Lifeline required protocols and procedures. 2. Respond to 988 Suicide and Crisis Lifeline telephonic, online chat, or SMS texts to provide emotional support, risk assessment, crisis intervention, and support referrals to contacts in a consistent and non-judgmental manner. 3. Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 988 contacts. 4. Provide 988 contacts with risk reduction and safety/action planning. 5. Sets appropriate limits with difficult 988 contacts. 6. Exhibits patience and responds to difficult 988 contacts with sensitivity. 7. Smoothly integrates supervisory direction into 988 contacts. 8. Alerts shift clinicians immediately to contact content involving possible danger to the identified client or to other people. (Including suicide, homicide, child/elderly abuse, and other violent threats or ideation.) 9. Alerts shift clinicians when identified contact presents indications of possible men tal disorder. 10. Make every effort to resolve contacts in the least restrictive environment and without law enforcement involvement whenever possible. 11. Triage 988 contacts for referral to appropriate crisis response system partners for higher level of intervention as needed. 12. Ability to adapt quickly to varied protocol/requirements of each incoming/outgoing communication modality. 13. Provide detailed and thorough documentation for all 988 crisis contacts. 14. Adheres to confidentiality policy. 15. Maintain confidentiality of all 988 contact users, crisis center location, Crisis Center staff, and 988 Suicide and Crisis Lifeline Policy and Procedures. 16. Adhere consistently to contact management guidelines and all organization policies and procedures. 17. Must complete new hire orientation and all required training within 30 days of hire. SERVICE DELIVERY 1. Skillfully uses technology and online directories to access resources. 2. Assists 988 contacts, when necessary, by providing and utilizing resources; provide advocacy with clinical guidance when appropriate. 3. Responsible for maintaining contact volume responses in accordance with 988 Suicide and Crisis Lifeline contractual metrics. 988 CALL DOCUMENTATION 1. Performs thorough and accurate collection of 988 contact demographic information. 2. Appropriately codes 988 contact's concerns, summation of interaction, and disposition, including referral information, in the electronic health record. 3. Properly uses all other forms and on-shift resources correctly. PROFESSIONAL DEVELOPMENT Participates in program and organization staff meetings. Attends training and organization in-services as required by Vibrant/988 Suicide & Crisis Lifeline recommendations. KEY PERFORMANCE INDICATORS 1. Vibrant/988 Suicide and Crisis Lifeline Program Standards a. Call Abandonment rate 5% or less. b. Call Answer Rate within 20 seconds. 2. All staff working within the 988 Crisis Services Department share the responsibility to meet these contract metrics. 3. 988 Crisis Specialists will maintain an available rate >85% during scheduled shift. QUALITY AND QUANTITY OF WORK HABITS 1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed. 2. Follows personnel policies and procedures. 3. Written and verbal communication is clear, concise, accurate and thorough. 4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients. 5. Must be able to sit and stay focused while navigating technical platforms and virtual conversations for extended periods of time. 6. Makes appropriate use of supervisor and clinicians. 7. Promotes a healthy work environment and contributes to a positive and progressive program culture by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff to outstanding performance. 8. Suggests solutions to identified problems and approaches decision-making and problem-solving opportunities in a proactive and inclusive way. 9. Attends virtually and in-person to complete all training as assigned. 10. Attends all staff meetings as assigned. 11. All other duties as assigned. Requirements: Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates. This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request. Technology Requirement: Smart phone with ability to download the Microsoft Multi-factor Authentication (MFA) application. For Remote / Hybrid positions High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. A quiet and confidential designated working area. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. Excellent medical, dental, and vision coverage Annual wage increases Generous Paid Time Off & 12 Paid Holidays Discount on ORCA transit pass Free Parking & Flexible Schedules Growth opportunities Self-care tools & weekly check ins with your supervisor Voluntary Benefits Short-term and long-term disability Flexible Spending Accounts (FSA) 403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.