Supervisor jobs at Ymca Of Metropolitan Atlanta

Door Staff with Semper Fi Doorman, Inc. - Chicago, IL Join our Residential Doorperson/Concierge team. We have a great opportunity with locations in Chicago. In this position, you are the ambassador to the property enhancing the luxury appeal to the property by demonstrating the most refined 'first impression' to our client, residents, their guests and surrounding community. We will provide you with the necessary paid training for you to deliver our high standards of style, service, and personal attentiveness. VETERAN'S PLEASE APPLY RESPONSIBILITIES: • Able to fill vacant positions with an on call, as needed basis. (We provide as much notice as possible). • Able to commute to provided locations within Chicago. • Able to work evenings, nights and holidays when needed. • Supervise resident move in's and move out's of a building. • Greet all residents and guests confidently and cordially upon entering the property; announcing and registering guests and vendors/contractors. • Be an ambassador to the property by assisting the individuals with local area information and directions with a service-oriented manner. • Assist with the direction and supervision of resident move ins and move outs. • Maintain all areas including entryway, doors, lobby and waiting areas in a neat, clean and organized manner. • Report damages and cleanliness issues to the appropriate personnel. • Maintain keys. • Maintain daily logs and communicate effectively to colleagues during shift changes. • Follow emergency procedures as directed. Pay is $17.00 to 19.00 an hour.

Job Description Purpose: The Assertive Community Treatment (ACT) Team Lead provides the administrative oversight of all ACT services provided by the team. The ACT team provides community based mental health services to adults with serious mental illnesses. The ACT Team Lead shall provide quality assurance and oversight to ensure adherence to the ACT Fidelity Model, ensure timely clinical documentation and monitor staff performance in light of productivity expectations. The ACT Team Lead will also lead the team in providing recovery oriented, individualized, trauma informed and effective treatment interventions in ways that are respectful, non-judgmental and consistent with C4's mission and vision. Minimum Qualifications: 3-year minimum clinical experience working with adult clients with serious mental illness in need of intensive community support services ACT level services. A well-maintained personal vehicle for work related use, valid Illinois driver's license, good driving record, and active vehicle insurance are required Competencies (Minimum Skills, Knowledge and Experience): Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment according to each client's age, gender, gender identity, race, ethnicity, and culture in trauma informed manner. Clinical competencies, including motivational interviewing techniques, as aligned with training mandated by agency Knowledge of appropriate, respectful behavior management techniques and functional use of them Intimate knowledge of authorization process and a clear understanding of documentation standards required to support Medical Necessity Understanding of personal and professional boundaries Ability to plan, develop and manage multiple projects Organizational skills Time and stress management skills Effective communication skills to include interpersonal, teamwork, and collaboration skills Conflict resolution and diplomacy skills Computer literacy including clinical records Ability to develop solutions to problems. Ability to speak and write clearly and effectively. Ability to comprehend complex ideas and complex diagnostic histories of consumers Duties and Responsibilities: Provides day-to-day supervision of the ACT team Works closely with the ACT Program Manager Leads ACT staff meetings and treatment planning meetings with ACT staff in a manner reflecting compassion and a clear understanding of clients' unique circumstances and individual recovery needs Directs the client admission process, treatment, rehabilitation and support services of the program in coordination with the ACT Program Manager and psychiatrist Trains and supervises employees to procedures and clinical functions identifying and respecting each person's preferred learning style. Works with ACT Program Manager to assist in the creation and updating of the ACT Procedural Manual Schedules employees to provide adequate coverage The ACT Team Lead is expected to provide direct clinical service to clients as needed. Ensures documentation quality, completion, and compliance at all times, as well as monitors timelines and agency policies and procedures according to agency's guidelines Ensures compliance with all applicable laws and accreditation requirements related to service delivery policies, practices, and reporting standards Monitors, coaches and assists staff with individual performance expectations Signs off on staff Timecards Approves time off and requests to work from home Works closely with the ACT Program Manager in responding to new referrals and assessing for appropriate level of care in a timely manner. Manages staff requests for mileage and parking reimbursement Works closely with Representative Payee professionals around Special Requests and other related issues as needed. Becomes familiar with the overall Representative Payee processes and acts as liaison between ACT staff and Representative Payee staff to ensure compliance with Social Security procedures. On-call on a rotating basis manning the ACT crisis line Compiles reports and gathers data as requested by ACT Program Manager Adheres to confidentiality practices and procedures according to agency policies. Maintains compliance, at all times, with agency policies and procedures. Responsible for prioritizing own and others' work to ensure completion Checks the quality and timeliness of own and others' work Adheres to ethical practices Other duties as assigned by supervisor

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW: As an equipment management supervisor, you will be responsible for the supervision of equipment management systems, performance of activities related to preventative maintenance, corrective maintenance, calibration and repairs for complex biomedical equipment. You will supervise and execute qualification on all types of biomedical equipment ensuring that the equipment functions properly and documentation is maintained that indicates the equipment is suitable for use in the manufacture, collection, storage or distribution of blood products, and serve as a technical expert proving support to end-users. WHERE YOUR CAREER IS A FORCE GOOD Key Responsibilities: Supervise staff including hiring, training, evaluation, and counseling to ensure a well-qualified team and operational success. Monitor the status of corrective actions for problems and regulatory observations. Supervise and perform scheduled Preventative Maintenance, troubleshooting, repair and other maintenance activities on basic and complex biomedical equipment. Maintain calibration status of equipment used in the preventative maintenance of equipment. Schedule equipment downtime with the appropriate operational staff to ensure that production and distribution impact is minimal. Serve as System Administrator for the Computerized Maintenance Management System used to track and maintain records on biomedical equipment. Conduct technical reviews, manage data, generate reports, participate in change management activities, review and approve documents. Develop documents such as job plans, protocols, Validation Master Plan, and other documents as applicable. Assist in inter-departmental training on regulatory procedures and Computerized Maintenance Management System. Ensure that operational departments have sufficient operating equipment based on pending equipment repair/replacement to conduct collections and manufacturing operations. Communicate with the operational departments for outside vendor's service needs or supplies/equipment. Perform other related duties as necessary to support organizational, regional and departmental business and quality goals. Standard Schedule : Monday - Friday, 8:00 a.m.-5:00 p.m., with the expectation that you will be required to be flexible with hours for projects, meetings, training, and travel, based on need and sometimes with limited notice. Pay Information : $66,200-$88,200 DOE WHAT YOU NEED TO SUCCEED: Bachelor's degree in Electronics or Biomedical Equipment Technology, or related field required. Minimum 3 years of related experience or equivalent combination of education and related experience required. Management Experience: 1 year of lead or supervisory experience required. A valid driver's license with a good driving record. Knowledge of operations in biologics, pharmaceutical, or medical device-manufacturing environment required. Knowledge of federal regulatory and quality assurance practices/principles related to medical industry manufacturing required. Ability to interpret basic schematics, wiring diagrams and illustrated parts drawings of biomedical equipment and instrumentation; ability to read color codes on wiring and electronic components, and the ability to comprehend and follow both written and oral instructions Must deal effectively with management and staff. Ability to work independently with minimal supervision required. A working knowledge of e-mail, database management, spreadsheet, and word processor applications. Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements : Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear. Regularly lift and/or move objects 10-50lbs frequently and unassisted. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. Ability to use a variety of hand and power tools and work with a variety of chemicals and solvents Work in extreme temperatures for short duration. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

The Supervisor is responsible for assisting with the leadership, coordination, reporting and other communication related to the day-to-day operations of the facility; including such issues as safety, quality, waste, productivity, operation costs, housekeeping, sampling and testing. Supervisor is to assure the facility is safely operated in an efficient manner and ensure the up time of process and manufacturing equipment/systems within specified performance parameters. ESSENTIAL FUNCTIONS: * Comply with Eco Material Technologies Safety Policies and Procedures * Responsible for assisting the Superintendent in managing operation detail. This position oversees the facility in the absence of the Superintendent * Always manage aspects of the safety program and lead by example in performing in a safe manner * Assist in managing daily plant operational issues and keep the Superintendent informed of such * Stay informed of issues in the plant and ensure effective resolution of identified issues and needs * Assist in identifying maintenance issues and coordinate maintenance scheduling (internal and external resources) as needed, to minimize production downtime * Provide personnel and resources to plant maintenance technician as needed * Assure that current sampling, testing protocols and subsequent reporting are properly handled * Maintain positive customer relations and adherence to contract * Assists in overseeing the work of others contracted to work on plant components * Regular attendance, timeliness and scheduling flexibility KNOWLEDGE, SKILLS AND ABILITIES * Ability to interpret and follow policies and procedures and all safety guidelines * Must be able to recognize hazards and safety measures to be implemented * Ability to plan and direct the work of others * Ability to perform, analyze and interpret laboratory tests for the purpose of making operational adjustments * Ability to deal effectively with people at all levels * Knowledge of processes involved in the operation of the FGD Dewatering Operation * Problem solving and analytical skills * Excellent written, verbal and listening skills * Excellent planning, organizing, prioritizing, and time management skills * Ability to recognize, reward and promote positive performance * Must have working knowledge of spreadsheets, databases, word processing and other related software EDUCATION AND/OR EXPERIENCE The employee should have the following: * High School Diploma or equivalent * 1 - 2 years' experience in a relevant field ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT The employee should possess the ability to: * Ability to lift and carry up to 50 pounds * Moderate physical effort required * Regularly required to sit or stand, reach, bend and move about the facility * Hearing, vision and hardhat protection is provided and should be used in designated areas. * Ability to work around dust, chemicals, and other substances, and in various environmental conditions * Be exposed to sounds or noise levels that maybe uncomfortable * Complete repetitive movements * Must be able to ascend/descend stairs or ladders This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities or may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The Supervisor is responsible for assisting with the leadership, coordination, reporting and other communication related to the day-to-day operations of the facility; including such issues as safety, quality, waste, productivity, operation costs, housekeeping, sampling and testing. Supervisor is to assure the facility is safely operated in an efficient manner and ensure the up time of process and manufacturing equipment/systems within specified performance parameters. ESSENTIAL FUNCTIONS: · Comply with Eco Material Technologies Safety Policies and Procedures · Responsible for assisting the Superintendent in managing operation detail. This position oversees the facility in the absence of the Superintendent · Always manage aspects of the safety program and lead by example in performing in a safe manner · Assist in managing daily plant operational issues and keep the Superintendent informed of such · Stay informed of issues in the plant and ensure effective resolution of identified issues and needs · Assist in identifying maintenance issues and coordinate maintenance scheduling (internal and external resources) as needed, to minimize production downtime · Provide personnel and resources to plant maintenance technician as needed · Assure that current sampling, testing protocols and subsequent reporting are properly handled · Maintain positive customer relations and adherence to contract · Assists in overseeing the work of others contracted to work on plant components · Regular attendance, timeliness and scheduling flexibility KNOWLEDGE, SKILLS AND ABILITIES · Ability to interpret and follow policies and procedures and all safety guidelines · Must be able to recognize hazards and safety measures to be implemented · Ability to plan and direct the work of others · Ability to perform, analyze and interpret laboratory tests for the purpose of making operational adjustments · Ability to deal effectively with people at all levels · Knowledge of processes involved in the operation of the FGD Dewatering Operation · Problem solving and analytical skills · Excellent written, verbal and listening skills · Excellent planning, organizing, prioritizing, and time management skills · Ability to recognize, reward and promote positive performance · Must have working knowledge of spreadsheets, databases, word processing and other related software EDUCATION AND/OR EXPERIENCE The employee should have the following: · High School Diploma or equivalent · 1 - 2 years' experience in a relevant field ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT The employee should possess the ability to: · Ability to lift and carry up to 50 pounds · Moderate physical effort required · Regularly required to sit or stand, reach, bend and move about the facility · Hearing, vision and hardhat protection is provided and should be used in designated areas. · Ability to work around dust, chemicals, and other substances, and in various environmental conditions · Be exposed to sounds or noise levels that maybe uncomfortable · Complete repetitive movements · Must be able to ascend/descend stairs or ladders This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities or may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. EndFragment

MISSION: The mission of BAC Enterprises is to provide persons with disabilities with innovative services and opportunities to achieve personal success. The Supervisor Tactical Fleet Support is a hands-on leader that will supervise day-to-day operations for a tactical vehicle maintenance and support team under a U.S. Army training support contract at Fort Benning. The Supervisor plays a key role in coordinating operator schedules, tracking maintenance performance, and ensuring safe and effective execution of Preventive Maintenance Checks and Services (PMCS) in alignment with Army regulations. EXAMPLES OF ESSENTIAL FUNCTIONS: The list of essential functions below is intended to be representative of the tasks performed within this job. Other duties may be assigned based on business need. *

What sets Thresholds apart: Competitive pay - Salary Range: $62,500 - $68,775 annually Based on licensure and supervisory experience $5,000 sign-on bonus! Generous PTO Dental insurance, vision insurance, 4 medical insurance plans 403(b) retirement plan with 3% employer match  Robust employee assistance program (EAP) Mileage reimbursement  Public service loan forgiveness  Cell phone reimbursement (up to $50/month) Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC) Reimbursement for professional licensure and license renewal Are you ready to take the next step in your career? As a Team Leader, you will supervise a dynamic team of 3-6 Community Support Specialists (CSS) as they provide mental health services in the community. This includes sharing case management duties within the team and leading by example while working directly with clients, providing guidance, and growing the clinical skills of your CSS team. Team Leaders hold a unique position within Thresholds: they provide direct service while keeping an eye on the overarching goals of the program. Team Leaders contribute to the program's network of resources by establishing and maintaining community relationships. You and your team will remove barriers to mental healthcare through case management: connecting our clients with resources and helping them navigate complex systems. You will help clients strengthen daily living skills as you drive them to doctors' appointments, to benefits offices, or to the grocery store. You will collaborate with clients to create plans for symptom management and teach coping skills that support clients in reclaiming their lives. Our culture is supportive, and the Team Leaders are key to setting the tone. During regular team meetings and supervision, you will engage and motivate your staff, provide direct feedback, coach staff to meet billing targets, drive collaboration on client care, and help staff work through challenges. Share your knowledge of harm reduction, trauma-informed care, and evidence-based practices and receive ongoing opportunities for training, clinical supervision, and leadership development. To succeed in this role, you need: Passion for mental health advocacy Strong communication and teaching skills Adaptability to staff and client needs Superb time management and organizational skills A valid driver's license, current car insurance, and a car for daily use Willingness to provide transportation to clients Education and experience: Master's degree in Counseling, Social Work, or related field required Previous supervisory experience preferred Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row. #LI-CL1

Job Description Community Support Supervisor Department: Community and Client Services Reports To: Community and Client Services Manager Locaton: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine's core values as we complete daily tasks, provide services to clients and care for our animals. The Community Support Supervisor is responsible for providing daily guidance, performance coaching, and administrative oversight to ensure consistent, high-quality service delivery. The Supervisor will work closely with the Community and Client Services Manager to enhance departmental operations, resolve client concerns, and develop innovative community outreach programs that help keep pets with their families. The ideal candidate is an empathetic leader with strong communication skills, a collaborative mindset, and a passion for serving both animals and the people who care for them. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: Provide daily direction and communication to employees to ensure clients are assisted in a timely, efficient, consistent, and knowledgeable manner. Continuously evaluate departmental processes and procedures, and suggest improvements to enhance operational efficiency and service quality for both internal and external clients. Take responsibility to offer regular performance feedback and coaching to department staff, and write and administer performance reviews focused on skill development and improvement. Communicate staff needs, operational challenges, and department updates clearly and consistently with the Community and Client Services Manager. Recommend appropriate disciplinary actions to address performance or behavioral concerns, in consultation with the department manager. Courageously present creative and innovative ideas to expand departmental impact, working collaboratively with leadership to enhance outcomes for both people and pets. Community Outreach Responsibilities: Work in partnership with the Community and Client Services Manager to research, develop, and implement programs aimed at keeping pets with their families in an effort to save lives . Lead communications with potential community partners to foster collaborative relationships and expand service reach. Client Services and Administrative Responsibilities: Collaborate closely with the Community and Client Services Manager to address and resolve client concerns in a timely manner. Support department employees in counseling the public on pet care, rehoming assistance, and connecting them with other available community resources. Address client inquiries, concerns, and feedback professionally and promptly. Deliver services and support with an open-minded, inclusive approach, treating each community interaction with respect, kindness, and compassion . Assist the Community and Client Services Manager in managing employee scheduling, approving time-off requests, and regularly reviewing timekeeping data for accuracy in ADP. Upload employee training hours and relevant documents to ADP, ensuring all records are current and complete. General Responsibilities: Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor. Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine. Continue education by participating in LifeLine's 40-hour annual training requirement. Exhibit exceptional stewardship by maintaining a clean and tidy work area. Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Compassion for animals and the people who love and care for them. Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email. Demonstrated empathy and emotional resilience, especially when supporting individuals facing difficult or emotional decisions about their pets. Ability to research, understand, and communicate available resources clearly and accurately to the public. Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services. Team-oriented mindset with a willingness to collaborate across departments and support organizational goals. Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach. Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude. Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems. Passion for LifeLine's mission and a desire to make a meaningful impact in the community. Knowledge of general animal care principles and practices. Strong work ethic with the ability to work independently. Ability to serve the public and fellow employees with honesty and integrity. Must be able to work weekends, holidays, and varying shifts based on shelter needs. Must have a means of travel that ensures prompt arrival for work shifts. Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. At least one year of leadership experience. One or more years' experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Title: Crisis Triage and Stabilization Supervisor Position Type: Full Time Salary: $70,000 a year Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: The Crisis Triage and Stabilization Supervisor will assist in developing C4's Cook County Crisis Triage and Stabilization Program at the shared Collaborative Bridges clinical site in West Garfield Park at 4223 W Lake Street. They will oversee day-to-day operations and provide clinical consultation for individuals that present to Triage Center needing evaluation and assessment and will utilize their expertise in crisis care to ensure least-restrictive outcomes for all individuals served. The Supervisor will be responsible for direct oversight of Crisis Stabilization Specialists, including ongoing supervisor and oversight, as well as, training and development of best practice clinical skillsets. The Supervisor is accountable for ensuring the delivery of high quality comprehensive and cost-effective clinical services and enhancing overall service performance in a culturally sensitive and appropriate manner, while meeting the quality metrics established in concert with Cook County. In addition, the Supervisor will participate in system coordination activity with Cook County and West Side Crisis Continuum community stakeholders. They will be responsible with marketing and communicating availability of services through outreach activities to West Side community. As part of the continuum of care services at shared Collaborative Bridges Wellness Center, they will participate in ensuring indiviudals served are connected to ongoing treatment and that Social Determinant of Health needs are assessed and linked as appropriate. Duties and Responsibilities Oversees the effective management and efficient integration of service delivery functions including, continuity, consistency, efficiency, and effectiveness of service delivery Develops, implements, evaluates, and ensures compliance with service delivery operating policies, procedures, and reporting requirements. Provides clinical supervision and guidance to community-based team comprised of multi-disciplinary skill sets. Nurture a team philosophy to treatment and develop a culture of support for staff. Familiarity with the population needs and resources of Chicago's Westside. Comfortability in provision of community-based services and understanding of basic safety protocol for staff and consumers in provision of community-based services. Ensure effective transitions of care for individuals served. Maintain effective communication and coordination with partners in Collaborative Bridges and great West Side stakeholders. Assist with the creation and advocacy related to the short-and long-range service delivery operating strategies and is accountable for the implementation of such strategies in all crisis prevention, short term treatment, and community engagement related service areas Develops, researches, promotes, and participates in training opportunities applicable to identified team members and for the clinical enhancement of identified teams and program goals Initiates, cultivates, and maintains professional relationships within C4 and Collaborative Bridges to enhance communications, shared vision, support, and program alignment Determines individual performance expectations for direct reports. Fosters a collegial and transparent operating culture among other service providers at Wellness Center and within C4. Initiates, cultivates, and maintains professional relationships with human services and government agencies, health service vendors, and public and private groups to enhance service delivery and Agency presence in the community Works closely with leadership and clinical directors to evaluate systems for process improvements and efficiencies Develops long range objectives and plans Adherence to confidentiality practices and procedures Performs other duties as assigned by Director of Program. Competencies (Minimum Skills, Knowledge, and Experience): Cultural humility and ability to build trusting relationships with consumers. Detailed and extensive knowledge of crisis center behavioral health operational management and proven management skills including evaluation of clinical efficiency and effectiveness Familiarity with Westside of Chicago. Understanding of risk assessment and crisis stabilization evidenced based practices. Ability to work on multidisciplinary teams. Detailed and current knowledge of behavioral health principles and practices, with an emphasis on trauma informed care and intervention Detailed and current knowledge of substance abuse principles and practices, with an emphasis on harm reduction philosophies and brief interventions. Excellent interpersonal, verbal and written communication skills Ability to plan, develop and manage multiple projects Excellent written and oral skills to communicate effectively with all levels of staff, governmental and community representatives, and vendors Ability to work within a team Demonstrated cultural sensitivity and competency Ability to present a positive image of Collaborative agencies to clients, candidates, stakeholders, and visitors Ability to resolve issues objectively and maintain strict confidentiality Ability to develop solutions to problems and to analyze qualitative and quantitative data Knowledge of HIPAA privacy and security regulations Minimum Qualifications: Graduate Degree in Behavioral Health field. LCSW, LCPC, or LMFT preferred, will consider LSW or LPC if working towards licensure In depth experience in crisis triage and stabilization treatment. Superior leadership experience including direct staff management (i.e., feedback, coaching, and developing staff) Bilingual skills (English/Spanish) are helpful but not required.

About Chicago Children's Museum: Chicago Children's Museum (CCM) is committed to improving children's lives by creating a community where play and learning connect. We embrace creativity and collaboration, we never stop learning, and we remember to stop and play along the way. CCM's staff is a dedicated group of curious individuals who embrace the playful spirit of childhood. Every employee is empowered to reach their potential and recognized for the impact they have on our organization, visitors, and the community we serve. Over its 43-year history, Chicago Children's Museum has provided innovative exhibits, arts programs, STEM experiments, imaginative play, and more to over 11 million children and their caregivers. Located at Navy Pier, the museum is intentionally designed for experimentation, creativity, and the universal pursuits of childhood. CCM focuses on accessibility, inclusion, and learning for all children, ensuring valuable and memorable experiences for all visitors. Position Description: The Play and Learning Supervisor is responsible for ensuring the effective delivery of all exhibits and program facilitation for our museum visitors, including daily scheduling, supervision of staff and supportive training. This position strives to create a welcoming, safe, accessible, playful, and educational experience in the museum to ensure and maintain exemplary guest service for CCM's families. The Play and Learning Supervisor ensures the complete and smooth operation of the museum during public hours, including daily supervision of Play and Learning Facilitators. Principal Job Duties and Responsibilities: Supervise daily museum operations. Address visitor concerns or issues; manage rotation of Facilitators through various exhibit posts throughout the day; coordinate daily floor schedule to ensure coverage of visitor experiences as well as required employee breaks. Complete and distribute daily floor report, accident/incident report(s) and any other necessary information after every shift. Manage any emergency procedures or guest incidents. Supervise daily assigned Play and Learning Facilitators. Provide necessary information/training, establish clear expectations, reinforce good performance, improve unsatisfactory performance, and foster a spirit of cooperation and teamwork. Lead and model staff interaction that supports meaningful Play and Learning for CCM's guests. Maintain required professional knowledge and core job skills. Maintains employee confidentiality and the highest ethical standards. Understands and supports CCM's values and strategic vision as demonstrated through staff performance. Attends and participates in required educational programs and staff meetings. Administrative duties as necessary or assigned. Conduct/oversee all established health and safety protocols to ensure that museum spaces remain safe, clean, and healthy for visitors. Manage visitor traffic flow and exhibit capacity, including managing visitor cuing and check-in to exhibits where appropriate and/or including emergency situations. Supports the museum's work in diversity, equity, access and inclusion (DEAI) and actively ensures that DEAI principles are upheld in all work with fellow staff and with visitors. Attend all staff meetings including daily opening/closing meetings, monthly staff meetings, museum-wide all-staff meetings and other meetings deemed relevant by the VP of Guest Experience Operations. Requirements Requirements: Minimum 2 years' experience as a supervisor in a fast-paced customer service environment, preferably serving a family audience. Comprehensive knowledge of the concepts, practices and compliance issues of personnel management Demonstrated skill in effectively resolving difficult customer service and employee relations matters Experience in conducting staff training Comprehensive knowledge of and training in providing exemplary customer service Strong, effective communication (both written and verbal) and organizational skills Ability to handle multiple tasks simultaneously Ability to exercise sound judgment in emergency situations and respond with appropriate action Experience working with individuals (staff, children, families) from a variety of backgrounds, abilities, experiences, and perspectives. Experience or willingness to learn Microsoft Excel and Word programs Enthusiasm for learning and mastering new skills on an ongoing basis; willingness to be informed/certified/trained through institution-offered courses and to work within Diversity, Equity, Access, Inclusion (DEAI) frameworks and actively engage in learning about these frameworks. Possess an equity mindset and cultural humility Ability to represent Chicago Children's Museum in a professional manner at all times Course work in education, psychology, social work, communications or another relevant field a plus. Bilingual skills a plus Physical Requirements of the Position: Stamina and physical endurance to stand on the museum floor all day long, maintaining quality interaction with museum staff and visitors. Crawling and climbing exhibit structures. Bending, lifting, and reaching are required to access supplies. Push, pull, and lift to 40 pounds. Repetitive communication while engaging with visitors and staff and speaking loudly over crowds. Use of PA system and communication radios. Ability to work in and withstand loud spaces/crowded spaces. Dress code is required. Uniform polo shirt(s) provided. Hours & Salary: Position is approximately 30 hours per week. $24.22/hour and includes benefits and PTO time. Museum operates 6/7 days a week, depending on school holiday and breaks. Individuals must be able to work 3 full days (2 weekend days) and must attend mandatory meetings. Position Status: Non-exempt Benefits: This position is eligible for medical, dental, vision, Life, Long-term Disability, and Short-term Disability insurances, 401k after six months of service with matching contributions pending eligibility, as well as PTO and Sick Days (accrued monthly and the accrual rate increases after 2 years of service). Location: This position will work on-site at Chicago Children's Museum at Navy Pier. Chicago Children's Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Event Supervisor The Event Supervisor is hands-on and involves working as part of a team including sales reps, clients, vendors, suppliers and agencies. Event Supervisors must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail. They must work well under pressure and be resourceful to ensure smooth and efficient running of an event, while controlling costs and expenditures. Events can include: Mobile tours Fairs, festivals & exhibitions Sporting events Cause-related events Promotions and product launches Retailer parking lots and misc. social events Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Job Duties and Responsibilities Research vendors & suppliers to produce quotes and proposals for event programs Work with assigned team to assist with selling events/trainings Consult with Advantage teams & AB- Creative Services, purchasing, warehousing, tracking Research and secure venues, plan footprint layouts, coordinate with vendors & suppliers (catering, city/county permitting, insurance, warehousing, fulfillment, trucking lines, rentals, etc.) and plan all logistics that stays within specified budget guidelines Serve as primary point of contact with client(s) throughout event lifecycle Travel to events as needed to oversee event production from set-up to tear-down and manage all event staff while keeping management team informed Prepare post-event recaps and evaluate key learnings and recommendations Supervisory Responsibilities Direct Reports This position does not have supervisory responsibilities for direct reports Indirect Reports Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements Travel and Driving are essential duties and function of this job Travel up to 20 - 40% Minimum Qualifications Education Level: Required:High School Diploma or GED or equivalent experience Preferred: Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Business Management, Finance or Marketing Communications 3-5 years of experience in Program or Project Management Skills, Knowledge and Abilities Excellent written and verbal communication skills Strong interpersonal skills with a customer service focus Effective prioritization, decision-making, and conflict management skills Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment Strong analytical skills with the ability to gather data, compile reports, and exercise sound judgment Flexible and adaptable to changing business needs and priorities Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers Environmental & Physical Requirements When working at the home office: Office / Sedentary Requirements - Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. When working on-site at events: Office / Non-Sedentary Requirements - Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job Description Title: Pathways to Success Supervisor Reports to: Pathways to Success Program Manager Purpose: The Pathways to Success Supervisor provides administrative and clinical supervision to Behavioral Health Care Coordination team as part of the Health Choice Pathways to Success program. This position supports Care Coordinators in their day-to-day processes and job responsibilities, provides training to assigned staff members and assists in care coordination services to children and families with behavioral health needs. Pathways to Success is a State of Illinois initiative to provide comprehensive care coordination that will enhance access to critical behavioral, medical and social services for children with complex behavioral health challenges. The program utilizes the evidenced-informed Care Coordination and Support model. This is a structured approach to care coordination that adheres to required procedures for child and family engagement, individual care planning, identifying and utilizing strengths and natural supports while monitoring progress and fidelity to the required processes. Care Coordinators assist the families in navigating the complex systems of care until they can navigate it on their own. Provide clinical and administrative support, direction, and supervision to care coordination staff Provide culturally appropriate, competent, and individualized supervision in accordance with each supervisee's age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture Assist with outcome measures and indicators Maintain compliance with clinical documentation, timelines, and agency policies and procedures Actively seek consultation whenever necessary Maintain compliance with confidentiality policies and procedures Ensure that care coordinators meet the needs of youth, including through scheduling, provision of safe and intentional community-based care coordination with collateral support resources, and development of effective work/life balance Participate in training opportunities Initiate, cultivate, and maintain professional relationships with human services and government agencies, health service vendors, and public and private groups to enhance service delivery and C4s presence in the community Work collaboratively with identified partners and stakeholders to develop a network of resources, including other community agencies and organizations such as DCFS, schools, hospitals, and primary care providers Participate in Child & Family Team Meetings Maintain certification in High Fidelity Wraparound Care Coordination, IM+CANS, and other state required assessment tools and evidence-based practices Participate in the hiring of care coordinators and performance monitoring Coordinate with other program Supervisors, Coordinators, and Directors as needed Participation in HFS Pathways to Success provider meetings Perform other related tasks as needed Our ideal candidate: Education and Experience: MA/MS in Social Work, Counseling, Marriage and Family Therapy, or a related field is required Licensed Practitioner of the Healing Arts (LPHA) required. Those whose licensure is in process will be considered Clinical experience working with individuals and families living with mental health needs and/or substance use Familiarity with care coordination and case management best practice philosophies Excellent interpersonal, verbal, and written communication skills Personal vehicle, valid Illinois driver's license, and insurable driving record is required Skills and Abilities: Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent, and individualized supervision and treatment in accordance with everyone's age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture Ability to develop and foster therapeutic relationships that center empathic, non-judgmental, strengths-based, and person-centered care Knowledge of trauma, family therapy and behavior management techniques Flexibility and ability to adapt to change Understanding of or willingness to learn about environmental stressors and impact on mental health Ability to develop solutions to problems Ability to speak and write clearly and effectively Ability to comprehend complex ideas and complex diagnostic histories of consumers Understanding of personal and professional boundaries Ability to plan, develop and manage multiple projects Organizational skills Time and stress management skills Communication skills to include interpersonal, teamwork, and collaboration skills Conflict-resolution and diplomacy skills Computer literacy Problem-solving skills Bilingual Spanish/English preferred, but not required

Job Description Purpose: To supervise a team of therapists working with the adult and youth population living with various mental health problems. Supervisor will also maintain a caseload of clients, providing therapeutic interventions to consumers which facilitate their illness self-management, skill building, identification and use of natural supports, as well as use of community resources. Will meet regularly with staff to further their development in their roles as therapists providing services to consumers, as well as assisting in managing issues of concern as they arise for consumers and staff members. In a culturally sensitive and appropriate manner, provides guidance to staff and services to consumers. Serves as advocate for C4s mission, vision and brand. Duties and Responsibilities: Conduct mental health assessments, which include clinical interviews of adults and youth (in collaboration with guardians), determine preliminary DSM V diagnosis, and identify treatment goals and objectives Provide clinical supervision of the team of 5-6 staff Lead team meetings Schedule staff hours and ensure appropriate coverage Train new employees on procedures and clinical functions Ensures documentation quality, completion and compliance at all times. Monitors timelines and agency policies and procedures according to agencys guidelines Develops, coaches, guides and determines individual performance expectations for direct reports Compiles reports and gathers data as requested Adheres to confidentiality practices and procedures according to agency policies Maintains license and/or certification for position Responsible for prioritizing own and others work to ensure completion Adheres to ethical practices Collect, review and utilize data on services to inform program/department expansion Minimum Qualifications: Masters Degree in Social Work/Psychology, an appropriate human service field, or relevant field preferred. LCSW/LCPC Licensure required 2 years of therapy and case management experience strongly preferred Well-organized with a client-centered approach Excellent knowledge of MS Office Suite Competencies (Minimum Skills, Knowledge and Experience): Strong written and verbal communication skills High level of organization Strong attention to detail Competence working with both adult and youth populations Comfort with multi-tasking and with deadlines Conflict resolution and diplomacy skills and ability to develop solutions to problems Excellent time-management skills Strong interpersonal and social abilities Ability to be respectful of the diverse cultures of agency staff and consumers served and to provide culturally appropriate, competent and individualized treatment according to each clients age, gender, race, ethnicity and culture Understanding of personal and professional boundaries Strong problem-solving and critical-thinking skills Ability to comprehend complex ideas and complex diagnostic histories of consumers Able to take initiative in identifying modifications to streamline processes

Job Description Purpose: The Substance Use Disorder Supervisor provides the clinical and administrative oversight of the treatment team and functions as a practicing clinician on the team. Provides client centered supervision, development of clinical staff, program / data oversite and program leadership ensuring provision of quality care, data driven evaluation and change management processes and community coordination and advocacy for program serving clients with substance use concerns. Position may provide limited direct care activities in an effort to ensure adequate staff coverage and to train clinicians in the delivery of services. Services are client-centered, delivered in the home/community settings and include assessment, individual therapy and case-management. Positive outcomes are achieved through purposeful and respectful relationships rooted in trauma informed care, hope and evidence-based research. An openness to embrace and explore bias, equity issues, successes and challenges from a place of understanding and curiosity is needed to succeed and develop in the position/organization. Competencies (Minimum Skills, Knowledge and Experience): Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment according to each client's age, gender, gender identity, sexual orientation, race, ethnicity, and culture. Clinical competencies, including motivational interviewing techniques, as aligned with training mandated by agency Knowledge of harm reduction techniques and functional use of them Understanding of personal and professional boundaries Ability to plan, develop and manage multiple projects Organizational skills Time and stress management skills Communication skills to include interpersonal, teamwork, and collaboration skills Conflict resolution and diplomacy skills Computer literacy including clinical records Ability to develop solutions to problems. Ability to speak and write clearly and effectively. Ability to comprehend complex ideas and complex diagnostic histories of consumers Duties and Responsibilities: Provides clinical supervision of the Substance Use Disorder Treatment team Leads SUD staff meetings and treatment planning meetings with SUD clinicians Directs the client admission process, treatment, rehabilitation and support services of the program in coordination with the psychiatrist whenever indicated Trains and supervises employees to procedures and clinical functions Assists in scheduling employees to provide adequate coverage Ensures documentation quality, completion and compliance at all times, as well as monitors timelines and agency policies and procedures according to agency's guidelines Ensures compliance with all applicable laws and accreditation requirements related to service delivery policies, practices, and reporting standards Develops, coaches, guides and determines individual performance expectations for direct reports. Compiles reports and gathers data as requested Adheres to confidentiality practices and procedures according to agency policies. Maintains compliance at all times with agency policies and procedures. Maintains license and/or certification for position Responsible for prioritizing own and others' work to ensure completion Checks the quality and timeliness of own and others' work Adheres to ethical practices Other duties as assigned by supervisor Minimum Qualifications: Master's Degree in Social Work or related field State License (LMSW / LLMSW / LPC etc.) - Full licensure strongly preferred. CAADC Certification required CCS Certification - eligible and willing to actively pursue Valid Driver's License, Auto Insurance, and clean driving record Able / willing to support Recovery programs across multiple C4 sites Prior experience working with SUD populations Familiarity with SAMSHA level of care criteria and Illinois Rule 132 and Rule 2060 Strong Data management skills

Are you ready to take the next step in your career? As a Team Leader, you will supervise a dynamic team of 3-6 Community Support Specialists (CSS) as they provide mental health services in the community. This includes sharing case management duties within the team and leading by example while working directly with clients, providing guidance, and growing the clinical skills of your CSS team. Team Leaders hold a unique position within Thresholds: they provide direct service while keeping an eye on the overarching goals of the program. You and your team will remove barriers to mental healthcare through case management: connecting our clients with resources and helping them navigate complex systems. You will help clients strengthen daily living skills as you drive them to doctors' appointments, to benefits offices, or to the grocery store. You will collaborate with clients to create plans for symptom management and teach coping skills that support clients in reclaiming their lives. Our culture is supportive, and the Team Leaders are key to setting the tone. During regular team meetings and supervision, you will engage and motivate your staff, provide direct feedback, coach staff to meet billing targets, drive collaboration on client care, and help staff work through challenges. [You will also manage and participate in a rotating on-call schedule to respond to clients' needs.] Share your knowledge of harm reduction, trauma-informed care, and evidence-based practices and receive ongoing opportunities for training, clinical supervision, and leadership development. To succeed in this role, you need: Passion for mental health advocacy Strong communication and teaching skills Adaptability to staff and client needs Superb time management and organizational skills A valid driver's license, current car insurance, and a car for daily use Willingness to provide transportation to clients Education and experience required for this role: Master's degree in Psychology, Social Work, or related field Licensed clinician (LSW, LPC, LCSW, LCPC, LCP) preferred Previous supervisory experience preferred What sets Thresholds apart:  Competitive Pay: Pay Range: $64,600 - 69,000 ( Annually ) Based upon education, experience, and licensure $1000 salary increase for LSW or LPC licensure $1000 salary increase for CRSS Generous PTO Dental insurance, vision insurance, 4 medical insurance plans 403(b) retirement plans with 3% employer match  Robust employee assistance program (EAP) Mileage reimbursement Cell phone reimbursement (up to $50/month) Public service loan forgiveness  Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)  Reimbursement for licensure and licensure renewal Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.

Aspire Behavioral Health & Developmental Disabilities Services A. ORGANIZATIONAL RELATIONSHIPS IC3 Wraparound Supervisor Work Unit: IC3 (Impact) Immediate Supervisor's Title: SSC1- IC3 Program Director List positions supervised through immediate contact: IC3 Care Coordinator B. QUALIFICATIONS: A master's degree in a Human Services related field and two years of experience, one of which should be providing clinical services to children/youth with SED and their families. The ability to provide performance-based supervision and support the professional development of others. Experience working with children/youth who have complex behavioral health needs. Willingness and ability to complete HFW Facilitator training. An understanding of and experience with different child-serving systems, including education, mental health, child welfare, juvenile justice, health and others. An extensive knowledge of community resources. Knowledge of agency and federal policies, procedures, and guidelines. Knowledge of diagnostic impressions or criteria. Knowledge of how client advocacy system operates. Knowledge of crisis intervention techniques. Ability to work and communicate effectively with diverse populations. Knowledge of individual and group therapy techniques. Knowledge of various therapeutic models and intervention as directly related to area of assignment. Knowledge of activities and needs of specialized program. Ability to develop treatment/care plans and measurable goals. Ability to work with all parties involved to assist with successful treatment planning. Ability to make appropriate referrals. Knowledge of family dynamics. Knowledge of family support groups. Ability to facilitate family support groups. Knowledge of confidentiality policies. Ability to identify potential obstacles through interview and written documentation and assist consumers in overcoming obstacles. Ability to convey key concepts of behavior change to staff through effective teaching methods. Ability to identify training needs and ensure necessary job-related instruction is provided. (Physical) No lifting of more than 20 pounds. C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE: (Include emergency equipment, treatment equipment and high risk equipment) D. BLOODBORNE PATHOGEN CATEGORY (check one) ____Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of their assigned duties (Category I). ____Employee performs assigned tasks which does not involve exposure to blood or other potentially infectious matter, BUT employment may require performing unplanned category I tasks (Category II). X Employee performs assigned tasks which involve no exposure to blood or other potentially ALBANY AREA CSB Job Description Page 2 E. MANDATORY TRAINING CATEGORY (Check One) _x___Administrative _____ __x__Direct Care _____ ____Medical F. PERFORMANCE IMPROVEMENT The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of consumer outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, consumer focused services. G. Program Description Intensive Customized Care Coordination (IC3) is a provider based High Fidelity Wraparound intervention comprised of a team selected by the family/caregiver in which the family and team identify the goals and the appropriate strategies to reach the goals identified by the family. High fidelity wraparound (HFW) is an ecologically based process building on the collective actions of a team to mobilize resources and talents from a variety of sources to support families in their communities. In the wraparound process, a team of people are brought together around all the components of a family's life incorporating their history, culture, relationships, and other relevant information to address their challenges and formulate possible solutions. H. Assigned Duties Under the administrative and clinical supervision of the IC3 Program Director, the Wraparound Supervisor is responsible for providing clinical and administrative supervision, training to assigned staff members and providing care coordination services to clients and families. As the Wraparound Supervisor, you will facilitate staff acquisition and implementation of the skills required in the delivery of DBHDD defined High Fidelity Wraparound services as well as guide staff in the utilization of a team-based, strength-based care approach to service planning. The Wraparound Supervisor provides performance-based, individualized supervision for each staff member at least one hour weekly and group supervision on a monthly basis to provide direction to achieve and sustain high fidelity wraparound services. Supervision includes service plan reviews to determine the progress for each youth and family served. The wraparound Supervisor is responsible for modeling and problem-solving with High Fidelity Wraparound teams to develop strategies to provide culturally competent services, supports and resources for youth and their families Duties Include: Acts as client advocate in order to coordinate required services or to resolve crisis. Monitors, evaluates and records client progress according to measurable goals described in treatment and care plan. Refers client or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, or education. Organizes support groups or counsel family members to assist them in understanding, dealing with, and supporting the client. Identify environmental impediments to client or patient progress through interviews and review of patient records. Provides training to direct care staff in implementing behavior health needs of consumers presenting for services. Provides case management service related to identified treatment needs. Serves as job expert or organization resource in assigned areas. Serves as project or team leader. Performs job responsibilities with minimal supervision. NOTE: This position will answer directly to the IC3 Program Director Position Title: IC3 Wraparound Supervisor

Job Details Mission Support Office - Menasha, WI Full Time FT40Description How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment While receiving leadership support from the Manager of Mission Operations, the Mission Team Leader advances our mission by providing daily leadership, coaching, and mentoring a team of direct service professionals. This position will oversee accreditation and contractual standards to support consistency and quality of service and ensure Goodwill NCW is known as the provider of choice for services. The Mission Team Leader will work within their teams to create and sustain standard operating procedures, standard work, and effective team member onboarding as well as training that align service delivery in a manner that is consistent with the mission, vision, values, and brand of Goodwill NCW. Key Responsibilities Partners with Manager of Mission Operations leader to meet program goals that contribute to operational goals. Ensures best practices, standards, quality, customer satisfaction, safety, policies, and procedures to the program are followed. Assists with priorities and areas of focus to ensure the program goals maximize our mission impact. Maintains accreditation and contractual standards to facilitate consistent, high quality service delivery, as appropriate. Guides human resource objectives by properly recruiting, selecting, orienting, training, scheduling, coaching, counseling, rewarding, and holding team members accountable. Assists with projects and improvement initiatives. Helps to manage change through effective planning, communication, and coaching. Builds and participates in leadership coalition, supporting and implementing organizational change. Leads team members by mentoring and providing professional development opportunities to create a high performing team and build bench strength in program. Builds networks and identifies sources for recruitment in assigned program. Identifies appropriate, continuous group and individual training and professional development opportunities for team members and participants to deliver on service delivery best practices, technical specifications, and reporting requirements. Coordinates end use systems training to ensure smooth project implementation, improved technology utilization, and enhance digital literacy. Ensures proper reporting and service compliance as determined by contractual and program accreditation requirements and licensing agencies by overseeing timely and accurate data entry into Case Management System by team. Understands and meets the financial and operational metrics including revenue, staffing, payroll, program growth, referral flow, expenses, budgeting, safety, etc. as required and within timeframes. Manages workflow and work schedules by maintaining efficient usage of labor. Completes invoices and billing for services provided by team and follows up on unpaid claims with funding sources per department needs. Advocates mission services to maintain relationships with community partners and individuals to create awareness and promote referrals. Addresses and resolves customer and referral source complaints. Participates in accrediting, licensing, and funding audit meetings. Qualifications Education, Skills & Experience Associates degree in related field, but applicable work experience may be substituted for degree requirement. At least two years of management or leadership experience is preferred, ideally in operational management including planning, talent development and change leadership. A valid driver's license with an acceptable driving record is required to travel to multiple locations. At least an intermediate level of competency with Word, Excel, PowerPoint, SharePoint, and Outlook. Knowledge and experience with Case Management Systems (CMS) is preferred. Knowledge of community resources and strong skills in collaboration and connecting to the community. Exceptional communication skills that promote an effective flow of information throughout the mission services and can demonstrate candor and openness when discussing business initiatives. Logical decision-making and troubleshooting skills can solve problems quickly. Excellent time management and prioritization skills and the ability to manage multiple projects under time constraints simultaneously. Willingness and ability to learn and understand new software and other technology applications as applicable. Ability to present, speak to and promote Goodwill NCW mission, vision and align to communities served. Ability to adjust to the changing needs of the department and organization and willingness to jump in and help where needed. Physical Requirements The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in various environments with extensive team member contact and frequent interruptions. Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight. Ability to drive and operate a motor vehicle. Verbally communicate to exchange information. The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Job Details Menasha Store - Menasha, WI Full Time FT40Description Goodwill Industries of North Central Wisconsin is a nonprofit organization that exists to provide opportunities to people with disabilities and disadvantages. As a nonprofit, we use donations and shopping purchases to fund job training and more to make a life-changing impact on the people we serve throughout 35 counties in Wisconsin. The work we do is focused on advancing our mission of Elevating People by Eliminating Barriers to Employment. Discover the difference you can make for yourself and neighbors in your community. While receiving guidance from Store Team Leader, the Customer Experience Team Leader (CETL) will seek to Elevate People by Eliminating Barriers to Employment through leading people and managing processes in the area in which he or she is assigned. Own the business by maintaining a value driven environment and championing organizational goals and metrics, including a focus on the customer experience. Serve as a positive role model for team members by demonstrating all Goodwill NCW values and a can-do attitude. Key Responsibilities Provide day-to-day leadership to team members that report to this role, typically customer support team members, as well as provide leadership support to overall operations. Ensure a highly positive customer experience by greeting and positively interacting with customers and donors, and handling questions and complaints. Support recruitment and selection process by effectively interviewing and selecting applicants as needed and help support a diverse and inclusive work environment. Drive sales and supporting production initiatives, programs and services. Understand, support and carry out accountability action and performance discussions with team members, including both positive reinforcement and constructive feedback to help with continuous development of the Goodwill NCW team. Ensure all team members are trained and up-to-date in required Goodwill training sessions, required safety programs and on-the-job training experiences. Help Goodwill NCW safeguard our assets by ensuring asset protection and safety programs are within Goodwill established standards for people's safety and is responsible for security system. Lead the process of merchandising and displays that meet sizing, signing, new goods, checkouts, in stock position, and pricing standards. Manage a broad range of store activities including retail operations tools and checklists to be able to identify, organize, and prioritize with delegation of duties when applicable. Establish and maintain a relationship with the production team leader (PTL). Effectively communicate with leadership team, program participants, Campus, Shiner Center, community members and customers and provide feedback or escalate concerns as appropriate. Utilize financial reports to analyze and drive results. Completes required tasks and paperwork within established timelines such as sales and productivity, programs and services, people function, safety and asset protection. Assist in the maintenance of Goodwill assets including the overall buildings (inside and outside), all merchandise, fixtures, signage, parking facilities, etc. located on the premises. Benefit Notes: All team members are eligible for: Retirement plan Paid time-off Team member assistance program Health and wellness programs Team member discount card In addition, full-time team members (30 hours or more per week) are eligible for: Health insurance Dental insurance Life insurance plan Optional dependent life insurance Short- and long-term disability plans Flexible spending plan Team member assistance program Educational assistance program Qualifications Education, Skills and Experience Minimum of 1 year of retail leadership experience Knowledge of the function and basic tasks of each area of the store Ability to open and close the store Strong attention to detail and communication skills Outstanding customer service skills Willingness to jump in and help where needed Ability to operate a cash register Experience of at least an intermediate to high level of competency with Word, Excel, PowerPoint and Outlook is needed The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be physically able to work with customers on the sales floor for long periods of time. Must be able to lift up to 50 pounds and do truck unloading and loading as needed. Extensive team member contact and frequent interruptions. Ability to stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight. Operate cash register requiring repetitive hand movement and fine coordination. Travel to other locations may be required. Verbally communicate to exchange information.

Job Details Rhinelander Store - Rhinelander, WI Full Time FT40Description Goodwill Industries of North Central Wisconsin is a nonprofit organization that exists to provide opportunities to people with disabilities and disadvantages. As a nonprofit, we use donations and shopping purchases to fund job training and more to make a life-changing impact on the people we serve throughout 35 counties in Wisconsin. The work we do is focused on advancing our mission of Elevating People by Eliminating Barriers to Employment. Discover the difference you can make for yourself and neighbors in your community. While receiving guidance from Store Team Leader, the Customer Experience Team Leader (CETL) will seek to Elevate People by Eliminating Barriers to Employment through leading people and managing processes in the area in which he or she is assigned. Own the business by maintaining a value driven environment and championing organizational goals and metrics, including a focus on the customer experience. Serve as a positive role model for team members by demonstrating all Goodwill NCW values and a can-do attitude. Key Responsibilities Provide day-to-day leadership to team members that report to this role, typically customer support team members, as well as provide leadership support to overall operations. Ensure a highly positive customer experience by greeting and positively interacting with customers and donors, and handling questions and complaints. Support recruitment and selection process by effectively interviewing and selecting applicants as needed and help support a diverse and inclusive work environment. Drive sales and supporting production initiatives, programs and services. Understand, support and carry out accountability action and performance discussions with team members, including both positive reinforcement and constructive feedback to help with continuous development of the Goodwill NCW team. Ensure all team members are trained and up-to-date in required Goodwill training sessions, required safety programs and on-the-job training experiences. Help Goodwill NCW safeguard our assets by ensuring asset protection and safety programs are within Goodwill established standards for people's safety and is responsible for security system. Lead the process of merchandising and displays that meet sizing, signing, new goods, checkouts, in stock position, and pricing standards. Manage a broad range of store activities including retail operations tools and checklists to be able to identify, organize, and prioritize with delegation of duties when applicable. Establish and maintain a relationship with the production team leader (PTL). Effectively communicate with leadership team, program participants, Campus, Shiner Center, community members and customers and provide feedback or escalate concerns as appropriate. Utilize financial reports to analyze and drive results. Completes required tasks and paperwork within established timelines such as sales and productivity, programs and services, people function, safety and asset protection. Assist in the maintenance of Goodwill assets including the overall buildings (inside and outside), all merchandise, fixtures, signage, parking facilities, etc. located on the premises. Benefit Notes: All team members are eligible for: Retirement plan Paid time-off Team member assistance program Health and wellness programs Team member discount card In addition, full-time team members (30 hours or more per week) are eligible for: Health insurance Dental insurance Life insurance plan Optional dependent life insurance Short- and long-term disability plans Flexible spending plan Team member assistance program Educational assistance program Qualifications Education, Skills and Experience Minimum of 1 year of retail leadership experience Knowledge of the function and basic tasks of each area of the store Ability to open and close the store Strong attention to detail and communication skills Outstanding customer service skills Willingness to jump in and help where needed Ability to operate a cash register Experience of at least an intermediate to high level of competency with Word, Excel, PowerPoint and Outlook is needed The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be physically able to work with customers on the sales floor for long periods of time. Must be able to lift up to 50 pounds and do truck unloading and loading as needed. Extensive team member contact and frequent interruptions. Ability to stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight. Operate cash register requiring repetitive hand movement and fine coordination. Travel to other locations may be required. Verbally communicate to exchange information.