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YMCA of the North Remote jobs - 141 jobs

  • Member Account Specialist

    YMCA Twin Cities 4.0company rating

    Saint Paul, MN jobs

    YMCA of the North is seeking a detail-oriented Member Account Specialist to support our Membership teams and ensure accurate billing, data integrity, and exceptional member experiences. This flexible hybrid role offers three days working from home and two days visiting different branch locations. As a key resource, you'll serve as the subject matter expert for membership processes, audits, and account management - helping branches deliver seamless service while driving compliance and operational excellence. We're looking for someone with strong computer skills, proficiency in Salesforce and Excel, and the ability to analyze data, troubleshoot issues, and recommend process improvements. Schedule: Full-time, Monday through Friday, business hours. The salary for this position starts at $17. 00-21. 00 hourly. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a free family membership and earned time off. 1. Job Summary: The Member Account Specialist supports the YMCA's mission by guiding members and team members on the billing process. They are responsible for importing and exporting data from our point-of-sale systems which may include but is not limited to billing, providing reports, auditing integrity of data entry, managing accounts receivables and communicating with third party billing. This position assists branch staff with membership program questions, troubleshoots issues and provides training. The incumbent also maintains records, data files and cash receipts. 2. Essential Functions: Conduct audits of member accounts to determine compliance with established policies and procedures. Analyze data, conduct research and prepare ongoing branch status reports for management. Communicate with branch team members concerning invoices, collections, refunds and membership status. Provide support to all membership areas including Corporate Wellness and Membership Sales to ensure accurate reporting and compliance. Provide reports, administrative and technical support to branches, departments, and program areas which may include training related to membership. Serve as a subject matter expert in processes and policies as it relates to Membership team to ensure that knowledge is maintained. Participate as necessary with activities such as site visits, department meetings and other Association meetings. Uses logical reasoning to provide creative solutions for complex problem resolution including account management, customer complaints and issues such as customer feedback, credit, account reconciliation and collections issues. Manage and maintain accounts receivable records to ensure credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Prepare and supply administrative and financial reporting relating to audits to relevant YMCA Departments. Recommend process improvements through daily tasks to pinpoint and suggest enhancements to improve both team member and customer experience, along with participating in internal systems problem solving to include determining cause, recommending solution, and following up to ensure resolution. 3. Relationships: This position reports to the Director of Membership Operations who reports to the Associate Vice President of Operations. The incumbent interacts regularly with branch and association staff. The incumbent has no budgetary or supervisory responsibilities. 4. Qualifications: Required: Minimum of two (2) years of related work experience in member services and/or high-level customer service Proven analytical and problem-solving skills Ability to process a large volume of work Ability to develop and maintain positive and effective working relationships Knowledge and proficiency in Microsoft Office, Word, Excel, and OutlookMust be organized and have strong attention to detail Ability to make decisions, set priorities and work as a team Ability to communicate with a diverse clientele and team members Excellent written and interpersonal communication skills Ability to work independently and multi-task Demonstrate the ability to use creativity to resolve system, process, or customer challenges. General understanding and comprehension of math skills Preferred: Experience working with Salesforce platforms MultilingualExperience in auditing, collections, or bookkeeping 5. Work Conditions: Must be able to work on a computer for extended periods of time Ability to travel locally to YMCA branches and other program sites Must be able to work on a computer for extended periods of time. Must be able to travel locally for occasional meetings. This role routinely uses standard office equipment such as computers, phones and photocopiers. While performing the duties of this job, the employee is regularly required to talk or listen. 6. Additional Notes: This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Associate Vice President of Operations or their representatives in completing projects or performing duties deemed necessary for the branch or Association success.
    $17 hourly 7d ago
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  • Care Coordinator - Children's Long-term Support Waiver Program - Walworth County

    Lutheran Social Services of Wi & Upper Mi 3.7company rating

    Burlington, WI jobs

    💼 Now Hiring: Care Coordinator - Children's Long-Term Support (CLTS) Program 📍 Walworth County, WI 🕒 Full-Time | M-F, First Shift | Hybrid Work Option 🌟 Make a difference in the lives of children and families! Lutheran Social Services of Wisconsin & Upper Michigan is seeking a dedicated Care Coordinator to join our CLTS Waiver Program team in Walworth County! The Children's Long-Term Support (CLTS) Waiver Program is a federally funded Medicaid initiative that helps children with developmental, physical, or severe emotional disabilities receive services that allow them to live safely in their homes and communities. As a Care Coordinator, you'll be the primary point of contact for families, helping them access and navigate essential services with compassion and care. 🧠 What You'll Do 🧒 Assess children's functional abilities using approved tools 📝 Develop and implement individualized service plans with families and providers 🤝 Facilitate team meetings and coordinate services based on family-centered goals 📋 Maintain accurate documentation and meet all regulatory timelines 🧭 Collaborate with internal teams and external agencies to support families 🧑 ⚖️ Testify in legal proceedings when required 💬 Communicate clearly with families, providers, and team members 🧑 🎓 Participate in staff development, training, and supervision 🎁 Perks & Benefits 🏥 Medical, Dental & Vision Insurance 💳 Flex Spending (Health & Dependent Care) 🚙 Mileage Reimbursement 🏖️ Paid Time Off + 10 Paid Holidays 💰 403B Retirement Contribution 🧘 Calm Wellness App - Premium Access 🎓 Public Service Loan Forgiveness (PSLF) Eligibility + Navigation Support 💸 Early Earned Wage Access (UKG Wallet) 🧑 ⚕️ Employee Assistance Program 🏅 Service Awards & Recognition 🏡 Remote Work Perks: Up to 2 days/week from home 📚 Qualifications 🎓 Bachelor's degree in Social Work or a related human services field (e.g., Psychology, Special Education, Counseling, etc.) 🧒 Minimum 1 year of experience working with children and/or youth with disabilities 🌍 Bilingual fluency in Spanish is preferred but not required 💻 Proficient in computer systems and electronic health records 🤝 Strong interpersonal and organizational skills 🚗 Valid driver's license and reliable transportation (MVR check required) 🌍 Work Environment Community-based with daily travel required Moderate noise level; occasional exposure to outdoor conditions Flexibility to meet family needs, including crisis response ✨ Join a team that's making a real impact. Apply today and help empower families through compassionate care coordination in the CLTS Program! LSS is an Equal Opportunity Employer (EOE).
    $35k-41k yearly est. 10d ago
  • Associate General Counsel - CRE & Real Estate Transactions

    CRE Finance Council 3.8company rating

    Minneapolis, MN jobs

    A major Minnesota institution is seeking an Associate General Counsel to work in their tight-knit in-house legal team. This role involves handling various legal matters with a heavy focus on commercial real-estate leasing. Candidates must have 8 years of relevant experience and be comfortable managing outside counsel. The position primarily operates on-site but allows for remote work once a week. This institution offers a robust benefits package including medical and dental plans. #J-18808-Ljbffr
    $75k-112k yearly est. 4d ago
  • CCS Service Facilitator $23.50-$27.50/hr

    Lutheran Social Services of Wi & Upper Mi 3.7company rating

    Portage, WI jobs

    Lutheran Social Services of WI and Upper MI (LSS) 📍 Columbia County, WI 🕒 Part-Time (30 hrs/week, benefit eligible) | Growing to Full-Time 💰 Pay: $23.50-$27.50/hr based on education and licensure Make a Lasting Impact in Your Community Are you passionate about supporting individuals with mental health needs? Join LSS as a Service Facilitator in our Comprehensive Community Services (CCS) program-a team-based, wraparound initiative that delivers community-based care to children and adults across home, school, and community settings. This is a part-time role (30 hrs/week) with benefits, designed to grow into full-time as your caseload expands. 💼 What You'll Do Provide direct services including assessments, care planning, facilitation, psychoeducation, and skill development Support clients in developing communication, coping, and daily living skills Collaborate with families, recovery teams, and service providers Maintain accurate documentation and participate in supervision Deliver trauma-informed, person-centered care using evidence-based practices 🎓 Compensation Based on Credentials Education & Licensure Hourly Rate Bachelor's Degree $23.50/hr Master's Degree $26.50/hr Master's + Therapy Licensure $27.50/hr ✅ What You'll Need Bachelor's degree in human services (Master's preferred) Valid driver's license and reliable transportation Ability to work flexible hours, including evenings/weekends Strong documentation, communication, and organizational skills Comfort using electronic health records and Microsoft Office 🎁 Perks & Benefits 🧾 Public Service Loan Forgiveness (PSLF) eligibility 🧠 Free clinical supervision and consultation 📚 Licensure & exam fee reimbursement 🏖️ Generous PTO, 10 paid holidays, 2 personal days 💼 Retirement plan with 403b match 💡 Ongoing training and CEU support 🏡 Flexible scheduling and remote work options (program-dependent) 🎉 Annual raises and bonus opportunities 🌈 Why LSS? At Lutheran Social Services, we believe in empowering our employees and the communities we serve. You'll be part of a mission-driven organization that values inclusion, growth, and meaningful impact. We foster a supportive environment where your voice matters and your work changes lives. 📝 Apply today and help build stronger communities-one person at a time. LSS is an Equal Opportunity/Affirmative Action Employer.
    $23.5-27.5 hourly 10d ago
  • Program Manager - Agency Operations

    Mahube-Otwa 3.9company rating

    Detroit Lakes, MN jobs

    Full-time Description MAHUBE-OTWA is actively recruiting a Program Manager for Agency Operations in Administration. We are seeking a candidate with excellent leadership and administrative skills to assist with ongoing operations and growth of the organization. The Program Manager will be responsible for management and administration of overall agency operations including meeting organizational standards, overseeing compliance, insurance, and contracts; implement, oversee, and evaluate processes and procedures; develop workflow, communications, and timelines; oversee accuracy and timeliness of reports, including data inputs and outputs; drive continuous improvement in systems and programs to reduce barriers for staff/clients/partners and improve efficiency. Pay: $64,521.6 - $67,662.4 Schedule: Full Time, Exempt 40 hours/week, Monday - Friday Remote Work: Partially Remote, Travel within service area required Location(s): Detroit Lakes MN preferred Program(s): Administration Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more… Why join the MAHUBE-OTWA family? Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities. EEO Statement: MAHUBE-OTWA will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. A COMPLETED AGENCY APPLICATION IS REQUIRED as well as 2 work related letters of reference. Please add references to your application or send separately to *************. Complete the application on our website WWW.MAHUBE.ORG/APPLY-NOW Requirements Qualifications include but are not limited to: Bachelor's degree in administration, business or related field and two (2) years' experience including administration, budgets, supervision, and planning. An equivalent combination of education and experience will be considered. Attain Certified Community Action Professional credential within 5 years from start date. Excellent working knowledge of community organizations, services available to clients and referral sources. Ability to develop strong working relationships with and between vendors, community partners and others. Experience working with insurance and contracts. Strong leadership and managerial skills to motivate, lead and develop a team. Excellent organizational, time management, process, analytical and problem solving skills. Strong reasoning and communication abilities to understand regulations, funder mandates, and to negotiate contracts. Strong computer skills including proficiency in Microsoft Office Suite, Outlook(email), virtual connectivity, and Agency specific software. Effective written and verbal communication skills. Valid driver's license with ability to travel to locations within agency service area. Knowledge and experience working with low-income and diverse populations. Background clearance required.
    $64.5k-67.7k yearly Easy Apply 16d ago
  • Content Strategist-Remote

    System One 4.6company rating

    Saint Paul, MN jobs

    Type: Full Time Pay Range: Negotiable **Primary Function** The Content Strategist serves as the editorial architect of client's corporate narrative, product storytelling, and owned content ecosystem. This role ensures that every piece of content - from executive commentary and event coverage to social posts and website articles - aligns to strategic messaging, brand campaign objectives, and editorial priorities. Acting as both planner and storyteller, the Content Strategist oversees the development and coordination of the company-wide editorial calendar, ensuring cohesion across all of client's channels, including the corporate website, blog, newsroom, newsletters, and social platforms. They will work cross-functionally with brand, product, research, events, and executive teams to identify storytelling opportunities, streamline planning, and bring a consistent narrative thread through all content touchpoints. This position is ideal for a strategic communicator who thrives at the intersection of content, narrative, and audience - someone who can zoom out to see the big picture while staying rounded in the details of execution and channel alignment. **Duties & Responsibilities** Editorial strategy & governance Develop, implement, and maintain overarching editorial strategy and governance model across owned channels Own the company-wide editorial calendar - ensuring visibility, alignment, and narrative consistency across all business units and initiatives Partner with Brand and Campaign teams to draft and execute content strategies Evaluate upcoming product milestones, executive appearances, and corporate announcements to shape integrated storytelling plans Partner with social, web, and brand teams to ensure tone, format, and visual identity remain consistent across platforms Identify opportunities to repurpose and extend existing content into new formats (articles, videos, posts, newsletters) Campaign & narrative integration Translate corporate and product-level priorities into editorial themes and campaign-aligned storytelling opportunities Collaborate with product and PR teams to ensure launches, partnerships, and updates are reflected cohesively across owned channels Support the development of multi-channel content strategies around flagship events, research publications, and thought leadership moments Serve as the editorial lead for cross-functional campaigns - ensuring that content across ecosystem ties back to overarching narratives and business goals Content planning & operations Maintain a 360-degree view of all planned content - ensuring balance, timing, and alignment across executives, business units, and brand channels Facilitate editorial planning sessions with stakeholders to prioritize key moments and ensure proactivity Oversee briefing, development, and review workflows to ensure deadlines, accuracy, and strategic relevance are met Partner with analytics and social teams to integrate performance insights into ongoing editorial decisions Performance & reporting Support monthly and campaign-level performance tracking by pulling data, preparing reports, and helping identify patterns in audience engagement Contribute to insights that inform ongoing improvements to social content and strategy Support cross-functional requests from other departments, ensuring timely delivery and brand alignment **Skills & Qualifications** Ability to connect dots across teams, products, and narratives to form a cohesive editorial vision Strong writing, editing, and storytelling instincts with a sharp eye for message consistency and quality Skilled at managing input and alignment across multiple stakeholders Highly organized, deadline-driven, and capable of managing multiple overlapping initiatives Deep understanding of how content performs across web, social, and owned platforms Ability to interpret engagement data to refi ne editorial direction and inform strategy Thrives in a fast-paced, evolving environment where priorities shift quickly Team-oriented mindset with the ability to collaborate cross-functionally **Education & Experience** Minimum of 7 years of experience in editorial strategy, content marketing, or communications Proven experience managing multi-channel content programs Experience coordinating cross-functional stakeholders and managing editorial calendar or content workflows Strong understanding of digital storytelling, social media ecosystems, and content lifecycle management Possess an entrepreneurial attitude and a genuine passion for the Web3 space TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. TeamPeople<>Dreamtek is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, and without regard to any other status protected under federal, state, or local law.
    $77k-109k yearly est. 9d ago
  • Kids Ministry Associate

    Eagle Brook Church 3.6company rating

    Anoka, MN jobs

    KIDS MINISTRY ASSOCIATE // EAGLE BROOK CHURCH JOB OBJECTIVES Supports the Pastor of Kids Ministries by creating safe, welcoming environments and fostering meaningful relationships that enable children to know and follow Jesus Recruits, trains and equips volunteer teams to serve effectively Collaborates with parents and families, coming alongside them to support their spiritual growth and involvement in their children's faith journeys Prepares Kids Ministries environments for weekend services Participates in Eagle Brook's Pastoral Development Program, gaining valuable insights into pastoral leadership and developing leadership skills and spiritual growth to be able to succeed in this role and potentially transition into a pastoral position Reports to the Pastor of Kids Ministries ESSENTIAL JOB FUNCTIONS Leads under the direction of their assigned Pastor of Kids Ministries Recruits, onboards and develops core volunteers for Kids Ministries by: Providing an excellent onboarding and training experience that equips volunteers with the tools and knowledge they need to serve effectively Overseeing volunteer schedules to ensure adequate coverage and organization Coordinating volunteer teams to maintain safe adult-to-child ratios Directing volunteers to resources such as the ministry website, curriculum and other materials to support their role Partnering with the Pastor of Kids Ministries in the care and development of volunteer leaders (Directors, Team Leads and Large Group Leaders) to multiply leadership and expand the ministry's impact Serves as a spiritual influencer and encourager to volunteers, parents and kids Executes centrally designed ministry strategies by: Leading in-room experiences that align with ministry objectives Implementing content that supports the spiritual growth of children Facilitating curriculum that engages and educates kids Managing small groups to foster meaningful connections and relationships Ensures environments are prepared for weekend services by: Preparing curriculum and supplies for three key environments: nursery, early childhood and elementary Coordinating materials to ensure all areas are fully equipped and ready for a smooth and effective service experience Ordering supplies and managing inventories to maintain stock and ensure timely availability of necessary resources Upholds Kids Ministries safety policies and procedures Participates in pastoral duties, including baptisms, weddings, funerals and hospital visits Participates in pastoral development training for the purpose of becoming a licensed minister (pursuing a pastoral position is not required) OTHER JOB FUNCTIONS Works with other campus staff to support the ministry needs of the campus Other duties as assigned QUALIFICATIONS Minimum Qualifications Follower of Jesus and aligns with Eagle Brook Church's nine core beliefs High school diploma 1+ year(s) of related experience Experience working in a team setting as a participant or leader Experience in ministry as a volunteer Driven to reach kids who do not know Christ and to support families Strong attention to detail and administrative skills General understanding of kids emotional, physical and spiritual development Preferred Qualifications Bachelor's degree or equivalent combination of education and experience 3+ years of related experience JOB DETAILS Location: Anoka, MN Status: Non-exempt/Hourly Salary Range: $20.00 - $23.00 Full/Part Time: Full Time Regular/Temporary: Regular Workdays: Saturday-Wednesday, or Sunday-Thursday depending on campus service schedule Work Hours: Vary. Include weekend and Wednesday evening services plus some evening hours for meetings or events. Needs to be able to meet when volunteers are available or pastoral care is needed. Remote Eligible: may be eligible to work remote one day per week Ministry/Department: Campus Ministry Team: Kids Ministries WORK ENVIROMENT / PHYSICAL DEMANDS Regular assessing the accuracy, neatness and thoroughness of the work assigned Regular communicating with others to exchange information Regular working in sedentary work that primarily involves sitting/standing Occasional ascending or descending ladders, stairs, scaffolding, ramps, poles and the like Occasional moving about to accomplish tasks or moving from one worksite to another Occasional moving of self in different positions to accomplish tasks in various environments, including tight and confined spaces Occasional repeating motions that may include the wrists, hands and/or fingers Occasional working in noisy environments Occasional light work that includes moving objects up to 20 pounds Occasional medium work that includes moving objects up to 50 pounds BENEFITS Eagle Brook Church's benefit plan is designed to help you stay healthy, feel secure and maintain work/life balance. Offering a competitive benefits package is just one way we strive to provide our employees with a rewarding workplace. We offer the following benefits to our full-time employees: medical, dental and vision coverage health savings account (HSA) dependent care FSA employer-provided life insurance + additional voluntary life insurance accident and critical illness insurance employer-provided short-term and long-term disability employee assistance program (EAP) generous paid-time off and holidays 403b retirement plan with company contribution development dollars for team members to invest in their professional growth casual dress and work environment APPLICANTS WITH DISABILITIES Eagle Brook Church provides reasonable accommodation for their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with Eagle Brook Church, call ************ or email ***************************** and let us know the support you need.
    $20-23 hourly 60d+ ago
  • Director of Customer Service

    Blue Cross Blue Shield of Minnesota 4.8company rating

    Eagan, MN jobs

    About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Impact You Will Have The Director of Customer Service is responsible for elevating customer service operations to world-class standards-driving excellence, strategic impact, and stakeholder value. You'll lead with a sharp focus on performance, managing offshore vendor partnerships with precision and accountability. With a passion for developing high-performing teams, you'll champion talent growth while shaping service strategies that fuel innovation. As a key voice for Customer Service, you'll influence enterprise initiatives and collaborate closely with P&L leaders to deliver exceptional results. Your Responsibilities Leads the execution of service operations strategies to deliver exceptional, cost-effective customer experiences. Develops and drives performance metrics that ensure alignment with corporate goals, regulatory standards, and service-level commitments. Optimizes resource allocation and workforce planning to maintain optimal staffing levels across service areas, collaborating with key stakeholders to support enterprise-wide objectives. Partners with account management teams to strengthen customer relationships and deliver tailored service solutions that drive satisfaction and retention. Champions cross-functional initiatives to identify and implement technology and process innovations that enhance operational efficiency and accuracy Serves as the voice of the customer on enterprise initiatives, ensuring service capabilities align with member needs and business objectives. Inspires and develops high-performing teams, fostering a culture of accountability, continuous improvement, and achievement of performance goals across the service center. Leads talent development and succession planning, implementing programs that build bench strength and prepare future leaders. Oversees departmental operations, including recruitment, onboarding, and compliance with EEO and Affirmative Action standards. Drives employee performance and engagement through coaching, career development, policy leadership, and effective cost and behavior management. Required Skills and Experience Accepting this position at BCBSMN requires signing an Employee Confidentiality, Intellectual Property Assignment and Restrictive Covenants Agreement as a condition of employment. 7+ years of related professional experience, with 3+ years of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Call Center experience required including familiarity with CRM and call center software Track record of exceeding customer expectations with a focus on World Class operations and strong commitment to service excellence Demonstrated ability to lead and coordinate offshore service teams with a proven record of enhancing service delivery and reduce costs with a focus on quality assurance, SLA adherence, and operational efficiency. Strong analytical and problem-solving abilities with ability to work in a fast-paced environment Adept at translating complex data into actional strategies that enhance operational efficiency and customer satisfaction Proven track record of meeting and exceeding performance targets Demonstrated ability to develop and execute strategic plans and implement process improvements Skilled in end-to-end project leadership, from planning to execution to stakeholder alignment and delivery Well-developed communication and presentation skills with the ability to build strategic relationships and influence others. Demonstrated expertise in coaching and developing employees to enhance performance, engagement, and career growth High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and Experience Bachelor's degree or MBA/Master's degree. Previous work experience in service industry, healthcare, or insurance. Previous experience managing vendors with responsibility for contract oversight, performance tracking, issue resolution, and alignment of service-level expectations. Role DesignationHybrid Anchored in Connection Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote. Compensation and Benefits$117,800.00 - $159,000.00 - $200,200.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: **********************************. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
    $117.8k-159k yearly Auto-Apply 10d ago
  • Lighting Designer

    Eagle Brook Church 3.6company rating

    Centerville, MN jobs

    Lighting Designer // EAGLE BROOK CHURCH JOB OBJECTIVES Leads the creative design and execution of lighting for weekend services, special events and Student Ministries at scheduled campuses Supports the Technology team in maintenance on all lighting systems at scheduled campuses. Assists in the development and training of lighting volunteers Performs work requiring originality or talent Reports to the Sr. Lighting Designer ESSENTIAL JOB FUNCTIONS Participates as a part of Stage Design team and supports the implementation of stage design elements Supports lighting repairs and technical support at assigned locations Responsible for the technical development of lighting volunteers Responsible for lighting console programming, operation and execution Other duties as assigned QUALIFICATIONS Minimum Qualifications Follower of Jesus and aligns with Eagle Brook Church's 9 core beliefs 2 years of experience working in a music, live production, creative or church environment Proficient skills in live lighting console (GrandMA 2 + 3 console software) Preferred Qualifications Ministry background Electrical or engineering background Experience with visual design/motion graphics Experience with rigging (Chain Motors and Basic Rigging) Experience with lighting plot and diagram design/creation in CAD Software for stage design (Vectorworks) Experience with lighting previsualization programming software (Capture, MA3D, Depence) Experience with live visual content playback (Green Hippo Media Server, ProPresenter) JOB DETAILS Location: Centerville, MN, worksites will vary by assignment Status: Non-Exempt / Hourly Salary Range: $20.00-$23.00 Full/Part Time: Full Time Regular/Temporary: Regular Workdays: Wednesday-Sunday. Wednesday nights for Student Ministries and occasional events for special events. Expected to work 45+ weekends per year. Work Hours: varies Remote Eligible: may be eligible to work from home one day per week Ministry/Department: Creative Arts Team: Production WORK ENVIROMENT / PHYSICAL DEMANDS Regular moving about to accomplish tasks or moving from one worksite to another Regular repeating motions that may include the wrists, hands and/or fingers Regular noisy environments Occasional ascending or descending ladders, stairs, scaffolding, ramps, poles and the like Occasional moving of self in different positions to accomplish tasks in various environments, including tight and confined spaces Occasional standing or sitting for prolonged periods Occasional adjusting or moving objects up to 30 pounds in all directions Occasional communicating with others to exchange information Occasional operating machinery and/or power tools Occasional assessment of accuracy, neatness and thoroughness of the work assigned Occasional hazardous conditions Occasional poor ventilation Occasional small and/or enclosed spaces Occasional sedentary work that primarily involves sitting/standing Occasional light work that includes moving objects up to 20 pounds Occasional medium work that includes moving objects up to 50 pounds Occasional heavy work that includes moving object up to 100 pounds or mor BENEFITS Eagle Brook Church's benefit plan is designed to help you stay healthy, feel secure and maintain work/life balance. Offering a competitive benefits package is just one way we strive to provide our employees with a rewarding workplace. We offer the following benefits to our full-time employees: medical, dental and vision coverage health savings account (HSA) dependent care FSA employer-provided life insurance + additional voluntary life insurance accident and critical illness insurance employer-provided short-term and long-term disability employee assistance program (EAP) generous paid-time off and holidays 403b retirement plan with company contribution development dollars for team members to invest in their professional growth casual dress and work environment APPLICANTS WITH DISABILITIES Eagle Brook Church provides reasonable accommodation for their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with Eagle Brook Church, call ************ or email ***************************** and let us know the support you need.
    $20-23 hourly 60d+ ago
  • Marketing Manager - Mayo Collaborative Services - Remote

    Mayo Clinic Health System 4.8company rating

    Rochester, MN jobs

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Marketing Manager will provide strategic marketing consultation and guidance to various internal clients. The manager will be responsible for day-to-day operations to build, execute, measure and monitor marketing strategies, tactics and plans to support Mayo Clinic's mission, strategic plan, and business objectives. Significant marketing experience and a deep knowledge of project management is required for success. The Manager will possess the ability to proactively assess consumer and business needs, including review of market opportunities and audience identification. This individual will also facilitate market research and competitive analysis, synthesize findings and advocate for products and services that are in line with the organization's mission and vision. Responsibility for measurement and reporting and assigned marketing budgets. The role requires critical thinking and strong project management skills to execute complex and cross-functional projects through the entire project life cycle, from project concept to launch, including marketing plan development and implementation, to achieve objectives, and measures results against business needs. The individual should also possess a robust understanding of modern marketing technology and industry standard best practices to elevate marketing programs for maximum impact, creativity, and operation excellence. The Marketing Manager has strong interpersonal skills as well as strategic counseling and leadership experience to manage, motivate and mentor others, including external vendors. The manager will be able to work independently as well as collaboratively with highly visible stakeholders, both internally and externally, including physicians, administrators, governing bodies and others. May manage vendor and/or agency relationships and functions as the lead in the vendor selection process. Main Job Duties and Responsibilities * Partner across teams to manage and coordinate all marketing, advertising, and other campaign activities in support of stated business objectives. * Facilitate market research to determine market requirements for existing and future products. * Evaluate and analyze customer research, current market conditions and competitor information. * Identify and develop deep understanding of target audience needs and be an advocate for product, service or project. * Develop relationships and deep understanding of key business needs and stated targets to determine integrated marketing strategies that get results * Evaluate, analyze, develop, and measure marketing strategies based on target audiences, market research and business plans, and continually assess consumer and business needs to ensure alignment. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps. We value your interest in the role and look forward to hearing back from you. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications Minimum qualifications: * Bachelor's degree in Business Administration or related field * 5 years of marketing experience. * Experience in all aspects of developing and managing marketing strategies and budgets * Project management experience in implementing tactical marketing programs * Comprehensive digital marketing skills Preferred qualifications: * M.B.A. or equivalent Master's degree preferred * Experience with growth marketing, with proven track record of driving adoption, engagement, or retention. * Excellent analytical and communication skills. * Entrepreneurial approach, high tolerance for ambiguity. * Ability to work independently, influence, and communicate across all levels of management in both marketing and cross-functional teams. * Passion for consumers, with a demonstrated ability to use insights and data to improve the customer experience. * Collaborative communication skills - Possess ability to engage with all stakeholders, internally and externally, to facilitate cross-functional collaboration and successfully manage diverse teams through effective verbal and written communications. * Technological and digital marketing skills - Possess contemporary knowledge of digital tools, platforms and channels and a good understanding of marketing technology. * Critical thinking skills - Have the ability to understand dynamic and sensitive situations and problems, identify cause and effect relationships and develop effective strategies. * Analytical skills - Possess agility with analytical tools and have the ability to process, analyze and utilize large quantities of data efficiently. * Creativity and innovation - Think out of the box and be able to develop new concepts and devise unique marketing campaigns. * Personal Motivation - A commitment to meeting deadlines with a high-quality product Sense of urgency, a strong work ethic, flexibility, and creativity Key Competencies * Excellent written and verbal communication skills * Collaborative skills * Formal presentation skills * Organization and planning skills * Strategic and critical thinking skills * Data analysis and management skills * Problem analysis and problem-solving skills * Team leadership * Persuasiveness * Adaptability * Creativity * Judgment and decision-making skills * Knowledge of marketing technologies & best practices Additional Job Duties and Responsibilities Responsible for market intelligence through identification and analysis of internal and external data relevant to the market and able to synthesis finding to plan development * Develop and implement marketing plans and projects for new and existing products and services. Expand on existing plans to include digital marketing platforms. * Manage the execution for marketing plans and projects and monitor, review, and report on progress, including return on investment and key performance metrics. * Manage complex and cross-functional projects through entire project life cycle. * Define and manage relevant marketing budgets. * Create and deliver marketing presentations. Coordinate and act as a liaison with external agencies and manage vendor and/or agency relations/selection process. * Monitor industry best practices and make recommendations for continuous improvement. * Ability to mentor and manage direct reports. The preferred candidate will have the following experience: A minimum of three years of Marketing Operations experience, including a minimum of three years' hands on experience with Adobe products, specifically Marketo and Customer Journey Analytics * Proven experience developing and executing lead lifecycle strategies (lead scoring, nurturing, segmentation, and data enrichment). * Ability to translate marketing goals (awareness, engagement, conversion) into automation workflows and measurable KPIs. * Experience partnering with Sales Operations, IT, and Demand Generation teams to ensure smooth system integration and data flow. * Can lead change management around marketing automation - training, documentation, and adoption among users. Exemption Status Exempt Compensation Detail $119,454.40 - $173,222.40/ year. Education, experience and tenure may be considered along with internal equity when job offers are extended. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday, 8:00 a.m. - 5:00 p.m. 100% remote role, the employee can live anywhere within the US. Weekend Schedule NA International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Laura Percival
    $119.5k-173.2k yearly 9d ago
  • Adult Mental Health Targeted Case Manager

    Jewish Family & Children's Service of Minnesota 3.7company rating

    Golden Valley, MN jobs

    Full-time Description JFCS is contracted with Hennepin County to provide Mental Health Targeted Case Management services to adults living with severe and persistent mental illness (SPMI). Case managers assess needs and work collaboratively with clients to develop Individualized Community Service Plans to improve or maintain functioning across multiple domains; this often includes meeting basic needs, establishing mental health services, connecting to financial and medical health supports, and engaging in social and community resources. Case managers meet at least once a month with clients and continuously evaluate services to support them in their recovery and prevent hospitalizations. We believe that clients receive the best care when those who care for them are well supported. At JFCS we prioritize the wellbeing of staff and strive to foster an environment that maintains work-life balance. The ideal candidate will have a desire to be actively engaged with the team, while also having the skillset to work independently. The case management team stays connected when working remotely via Teams, participates in weekly in-person meetings, and celebrates each other's milestones and accomplishments. Agency Information JFCS is a multi-faceted human services agency with the mission to provide essential services to people of all ages and backgrounds to sustain healthy relationships, ease suffering and offer support in times of need. JFCS is a place where you can put your values to work every day. You will be able to: Make a positive difference in the lives of others. Feel energized to give your best effort and enjoy a healthy work/life balance. Learn, grow and accomplish new things. JFCS serves and employs people of all cultures and faith traditions and highly values inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AA/EEO Salary and Benefits Annual salary range is $58,125.60 - $60,278.40. Work-life balance including vacation, wellness leave (sick time), paid family and medical leave, holidays, flexible schedule, and a hybrid working schedule with the ability to work from home up to 60% of the time. Competitive benefits package including medical insurance, 401(k) with match, life and long-term disability insurance, and access to other benefits including vision, dental, and pet insurance. Social work licensing supervision. Essential Functions/Approximate Time Direct Client Services/Planning (34%): Write functional assessments addressing clients' bio-psycho-social, vocational, and economic strengths, risks, and needs. Partner with clients to identify goal areas and develop Individual Community Support Plans. Visit clients in their home, the community, or at the office on a monthly basis to continuously monitor and evaluate services. (Please note that we do not transport clients.) Referral and Linkage (33%): Facilitate access to needed medical, social, educational, vocational, financial and other necessary services. Initiate appropriate referrals for needs and interests across functional domains. Coordinate services on an ongoing basis to meet the objectives identified in the service plan. Administrative (33%): Maintain accurate and timely clinical records, correspondence, and reports as required by contractual obligations with Hennepin County, and Minnesota State Statute. Ensure timely completion of required court documentation for civil commitment proceedings. Participate in community outreach, education programs, and trainings. Attend weekly team meetings, supervision, and agency staff meetings. Work Environment/Physical Demands This position requires a current driver's license, safe driving record, auto insurance, and regular and consistent access to a motor vehicle. Indoor office environment at JFCS and in the community. Frequent written and oral communication. Occasional lifting (up to 15 pounds). Frequent interruptions and need to handle multiple tasks simultaneously. Ability to manage a hybrid work model between working in the office/field and working from home. Requirements Education and Experience Bachelor's degree in social work, psychology or human services related field from an accredited college or university and meets requirements for supervision and continuing education. 2,000 hours of supervised experience in the delivery of services to persons with mental illness preferred. Experience conducting assessments and/or clinical interviewing preferred. Working or otherwise developing relationships with people from diverse backgrounds, such as differences related to culture, religion, financial resources, race, national origin, age, gender, gender identity and expression, sexual orientation, and abilities. Skills and Qualities Sincere commitment to consistently reflecting JFCS's Values: compassion; inclusion; innovation; integrity; and collaboration. Creative and collaborative colleague. Excellent organizational skills, attention to detail, and ability to prioritize multiple tasks. Strong, clear professional boundaries. Ability to work independently, while also having the desire to be a part of a team. Thrives in fast-paced environment. Strong skills and knowledge of issues and general resources related to adults with severe and persistent mental illness. Proficient user of electronic health record systems for documentation and communication. Proficient user of Microsoft Office programs. Actively contributes to the agency community by participating in committees, workgroups, or other collaborative efforts that support agency goals and foster a positive work environment. Additional Information This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Salary Description $58,125.60 - $60,278.40
    $58.1k-60.3k yearly 10d ago
  • Senior Lead Database Administrator

    Lumen 3.4company rating

    Saint Paul, MN jobs

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** As a Senior Lead Database Administrator, you will be responsible for all aspects of administration, security, backup and recovery, performance tuning, and data replication in our Oracle database environments, while providing strategic guidance and advanced troubleshooting for complex application/database challenges. You will be a part of a hybrid DBA support model (onshore/offshore) working closely with cross-functional teams, including developers, product managers, and operations, to ensure the scalability, performance, and reliability of our systems. **Location** This is a work from home position within the United States. **The Main Responsibilities** -Provide expert technical direction in the creation, delivery and integration of multiple and complex database solutions for a design and/or production environment. -Consult and collaborate with multiple teams in the following areas: Design - design database solutions, convert logical design into physical database, perform problem determination and resolution, and perform database design process and reviews. -Production - perform database management, resolve database problems, and provide database security. -Explore and evaluate new and emerging technologies relating to the design and/or production database environment. Develop and drive overall DB solutions and strategies. -Evaluate and recommend new db tools and emerging technologies. -Create DB standards and processes. -Consult and collaborate with Architecture and Infrastructure on IT wide solutions. -Lead complex outage analysis and resolution. **What We Look For in a Candidate** + Experience in Oracle 19c and 12c including RAC, ASM, OEM, GoldenGate and Data Guard. + Backup/recovery expertise using RMAN. + In depth knowledge and experience with DB upgrades, re-hosting, and patching. + Experience leading database design reviews, access methods, database performance and SQL tuning, security policies, and pre/post implementation capacity planning. + 10+ years of experience with a bachelor's degree or equivalent education. + Good design, analytical, and problem-solving capabilities and the ability to understand end user experience. + Excellent organization, oral and written communications skills. + Ability to achieve GSA suitability (government security clearance **Preferred Qualifications:** + Oracle Database Administration certification desired but not required.In-depth knowledge of multiple database technologies, and experience leading integration efforts between technologies.Experience with Azure, AWS, Google Cloud, PostgreSQL, and/or NoSQL database technologies a plus. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-Remote Requisition #: 341041 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $142.6k-190.1k yearly 7d ago
  • Regulatory Affairs Coordinator - Cancer Center Compliance (Remote)

    Mayo Clinic 4.8company rating

    Rochester, MN jobs

    Responsible for planning and implementation of compliance activities associated with the protection of human subjects and investigational use of agents (drugs, biologics, device, etc.). Monitors the internal and external regulatory environment to promote centralized, coordinated, and proactive identification, development, and implementation of new or revised policies, procedures, etc. applicable to MCCC research programs. Researches relevant regulatory issues and evaluates the adequacy and effectiveness of compliance processes and controls related to Mayo Clinic Cancer Center (MCCC) research programs. Proposes compliance-enhancing recommendations to MCCC leadership and facilitates the development and implementation of new or revised MCCC policies and procedures pertaining to human research protections and the investigational use of agents. Through these activities, facilitates, the compliance of MCCC research programs with Mayo Foundation and National Cancer Institute (NCI) policies, and U.S. and foreign government regulations, including those of the U.S. Food and Drug Administration, Health Canada, and other equivalent agencies. Participates in other compliance-related administrative activities including development and delivery of educational programs, and assistance, as necessary, during select external audits and site visits (i.e., FDA, and NCI or other sponsors). Serves as a resource concerning policies, procedures, and regulations applicable to MCCC research programs. Represents the MCCC research programs from a regulatory perspective in national forums/venues. Presentations at meetings or other conferences, seminars, and classes, and occasional travel may be required. Manages the submission and ongoing maintenance of U.S. Food and Drug Administration (FDA) Investigational New Drug (IND) applications, Health Canada Clinical Trials Applications (CTAs), and other equivalent activities as may be applicable to the research programs of the MCCC. Supports the MCCC Protocol Review and Monitoring System (PRMS), and the MCCC Clinical Research Office, and promotes efficiency and adaptability through the coordinated development and maintenance of policies, working instructions, standard operating procedures, protocol templates, etc., related to the protection of human subjects and investigational use of agents (drugs, biologics, etc.). May have direct supervisory responsibilities. A bachelor's degree (BA,BS) and a minimum of 5 years' experience in compliance, quality management, audit, or other relevant healthcare experience is required. Typical duration of prior experience is 5-10 years. Knowledge and experience in the interpretation and application of laws and regulations relating to human subjects' research protections and investigational use of agents (drugs, biologics, etc.) are required. Exceptional human relations skills and excellent communication skills (written, verbal, and listening) are required. Organizational project management skills are essential. Should have an inquiring, analytical and persistent disposition to enable the asking of follow-up questions that might not occur to others and look deeply into each area of concern. Collaborates with management in identifying improvement opportunities and developing corresponding solutions. Must be flexible and capable of adapting to and facilitating change. Must be very detail oriented. Must have the ability to work independently and productively with a minimum of direction and to routinely exercise initiative and sound judgment. Must possess effective leadership and management qualities, including the ability to motivate and to influence others. Compliance issues may create difficult situations for the involved individuals. Therefore, fairness in approach is essential. Objective and dispassionate interest in issues must be maintained, while maintaining mutual respect for individuals. Computer literacy and medical terminology are essential. Must be efficient in the use of personal computers for word processing, spreadsheets, data analysis, creation of graphs and charts, presentations, electronic communications, and research. Must have demonstrated the capacity to comprehend complex structures and connections. The ability to exercise good judgment in ambiguous situations while under pressure; strong coping skills are required. Must be flexible in adapting to a variety of responsibilities, work assignments, and priorities. A strong understanding of FDA regulations and proficiency in medical terminology is preferred. The following certifications are preferred: Cert Clinical Res Professional (CCRP), Cert Clinical Research Assoc (CCRA), Certified Clinical Research Co (CCRC) and Regulatory Affairs Certificate (RAC) and Certified IRB Professional (CIP). Note: Visa sponsorship is not available for this position. Must be a U.S. citizen, permanent resident, refugee or asylee.
    $74k-123k yearly est. Auto-Apply 1d ago
  • Financial Clearance Rep - Rehab Services

    Fairview Health Services 4.2company rating

    Minneapolis, MN jobs

    We are seeking a financial clearance rep (FCR) to join our rehab services team! The FCR must be able to effectively articulate payor information in a manner such that therapists, patients and families gain a clear understanding of financial responsibilities.The FCR will be responsible for completing the insurance and benefits verification to determine the patient's benefit level for outpatient therapy services including physical, occupational, speech, cardiac, pulmonary, and hearing aids/audiology. They will obtain benefit levels, screen payor medical policies to determine if the scheduled procedure meets medical necessity guidelines, submit and manage referral and authorization requests/requirements when necessary, and/or ensure that pre-certification notification requirements are met per payor guidelines. They will provide support and process prior authorization appeals and denials, when necessary, in conjunction with revenue cycle and clinical staff. The FCR makes the decision when and how to work with providers, clinical staff, insurance payors and other external sources to assist in obtaining healthcare benefits. * FTE 1.0, authorized for 80 hours per pay period. * Schedule: Monday-Friday, 8:30am - 5:00pm. * Remote position. * Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, health & wellbeing resources, Health & Wellness funding, and more! M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs. As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers continuing education courses per year at no cost to employees. Responsibilities * Practice excellent telephone etiquette and active listening skills. * Identify insurances for all new patients that require information/notification from the site for new, continuing, and observation patients. * Document and track all communication with insurers, clinic staff, and patients. * Document each step taken in the process of acquiring benefits, prior authorization, or confirmation compensability determination. * Document pertinent information for therapist use in contacting insurance carrier if further authorization is necessary. * Enters referrals with all pertinent information into Epic referral entry. * Initiate process to establish company account for worker's compensation patients and all other insurances as needed. * Informs patients/clinic/caregiver of denials by insurance companies when pre-authorizing services. * Contact patients with insurance issues such as termed insurance. * Develop a list of key contacts at insurance companies and develop positive working relationships to facilitate ability to retro-authorize claims and increase reimbursement. * Assist in training new insurance staff * Acquire insurance referrals from PCC, if required by insurance. * Submit appeals to insurances for prior authorization, if needed. * Incorporate new changes in insurance verification and adapt to changes in volume of workload. Required Qualifications * 1 year experience in insurance verification/eligibility, financial securing or related areas. * Experience with electronic health record software. Preferred Qualifications * Associate of Science * Vocational/Technical Training * Epic experience * Insurance/benefit verification experience * Referrals and/or prior authorization experience * Knowledge of medical terminology and clinical documentation review * 2 years of experience working insurance/benefit verification, financial securing, or related areas using an EHR in a healthcare organization * Knowledge of computer system applications, including Microsoft Office 365 Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
    $27k-45k yearly est. Auto-Apply 7d ago
  • Intern-Undergraduate

    Mayo Clinic Health System 4.8company rating

    Rochester, MN jobs

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The primary purpose of the Undergraduate Internship is to provide an intern with relevant field experiences in their chosen field of study. One or more mentors will be assigned to the intern to provide instruction, guidance and to assess performance. The intern is responsible for observing the functions and processes of the assigned work unit. In addition, the intern may be given selected work assignments to reinforce the learning experience, to assess the performance levels and to provide benefit to the work unit. The intern will be responsible for completing all internship-related assignments and reports for both Mayo and the participating educational facility. The duration and timing of the internship will be arranged with the intern and the sponsoring educational facility. Placement in our internship program does not provide financial assistance with relocation, housing, or transportation. Interns must pass a pre-employment drug test and criminal background check. The Education Technology Center is looking for up to two interns for 9-12 month internships. These interns will work directly with the Education Systems Coordinators to solve technical customer issues via phone or tickets. They will also be involved with projects in one or more of the 35+ Education Applications. This position is 100% remote work; can work from anywhere in the U.S. Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications The incumbent must be enrolled in a higher degree program from a college or university. Typically, this internship would occur after the student has taken most of the courses required by the degree program. The position requires very strong oral and written personal and interpersonal communication skills. Should possess the ability to interact effectively with customers and understand their needs. Must be able to work well independently as well as part of a team. Must demonstrate ability to function in a self-directed manner in a multi-task environment. Should be able to spend a portion of each day on the phone with customers, while also managing a shared email inbox and ticket queue. Handles all work with a strong sense of positive customer service. Requires documentation of all customer interactions within the ticketing system. Should be comfortable with different technologies, especially education technologies. Ideal candidate would have basic technical aptitude and a background in customer service. Must have authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. citizen, national, or permanent resident, refugee or asylee). Exemption Status Nonexempt Compensation Detail This position has a predetermined rate of $18.50 per hour. Benefits Eligible No Schedule Part Time Hours/Pay Period 40 Schedule Details Schedule determined by work unit in the times of 7:00 a.m.-5:00 p.m. CST, Monday - Friday. Weekend Schedule N/A International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Pam Sivly
    $18.5 hourly 11d ago
  • IT Intern - Remote

    Mayo Clinic 4.8company rating

    Rochester, MN jobs

    The position is approximately May/June 2026 - November/December 2026. The position will be fulltime during the summer and then approximately 20hrs per week during school. The Development Shared Service (DSS) Section at Mayo Clinic is looking for a highly skilled, highly motivated, software developer internship to help design and develop custom web applications for Mayo Clinic. Due to the candidate being added to one of our scrum teams, we prefer a six-month commitment, specifically full-time remote during the summer and part-time remote while they are back at college in the fall. This IT internship is best paired with a college internship course in the fall semester. The selected candidate will be assigned to a scrum development team and have a mentor/coach. Software development within the team can expose the individual to the following technologies and tools. Angular, React, JavaScript, Typescript, CSS, HTML5, and NgRx for responsive front-end web development C# / .Net Core, and Java RESTful web services for back-end development SQL Server, Oracle, MongoDB, and Cosmos DB TestNG, MSTest, JUnit, Jasmine & Karma, and Mocha for automated unit testing Playwright or WebdriverIO for automated functional, integration, end-to-end testing Git source version control Google or Azure cloud infrastructure Visual Studio or IntelliJ IDE, with JetBrains tooling Azure DevOps for work management, Continuous Integration and Continuous Delivery automated pipelines AI assisted development Test Driven Development (TDD) Pair Programming Agile and Scrum Framework The primary purpose of the Internship is to provide an intern with relevant field experiences in their chosen field of study. One or more mentors will be assigned to the intern to provide instruction, guidance and to assess performance. The intern is responsible for observing the functions and processes of the assigned work unit. In addition, the intern may be given selected work assignments to reinforce the learning experience, to assess the performance levels and to provide benefit to the work unit. The intern will be responsible for completing all internship-related assignments and reports for both Mayo and the participating educational facility. The duration and timing of the internship will be arranged with the intern. The incumbent must be enrolled in a bachelors, masters or graduate degree program from a college or university. Typically, this internship would occur after the student has taken most of the courses required by the degree program. Where applicable - the degree program must require an internship as a graduation requirement (or offer as a credit option).
    $39k-51k yearly est. Auto-Apply 3d ago
  • Learning Experience Developer

    American Society for Quality 4.2company rating

    Milwaukee, WI jobs

    The Company WE ARE ASQ: EXCELLENCE THROUGH QUALITY ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin. The Position The Learning Experience Developer is a key member of the ASQ Education team and supports the development of learning products for both ASQ and affiliates. The role collaborates with a wide range of internal partners, including Commercial Execution, the Project Management Office (PMO), and subject matter experts to design and deliver engaging, high-quality learning experiences that advance both certification and commercial (B2B and B2C) education initiatives. This position ensures that all learning products meet IACET standards for continuing education and CEU eligibility, reflect sound adult learning principles, and leverage AI tools responsibly to enhance content creation, learner engagement, and personalization while maintaining ethical and quality standards. The ideal candidate will have strong collaboration and project management skills and possess deep knowledge of instructional design, adult learning frameworks, and iterative development methodologies. Previous experience with Smartsheet, ProofHub, Articulate 360, Adobe Creative Suite, LMS/CMS platforms, and/or AI tools is a plus. The salary range for this role is $56,680-$70,850. Any extended offer is based on the candidate's experience and overall fit for the role. Main Responsibilities * Designs, develops, and implements engaging learning content and assessments using adult learning principles and instructional design best practices. * Applies micro-modular design thinking in the design and development of learning content, ensuring accessibility, engagement, and alignment with ASQ's learning strategy. * Develops and maintains instructional materials that align with IACET standards for continuing education and CEU eligibility. * Leverages AI tools for content development, adaptive learning, and learner analytics while ensuring ethical and compliant use. * Collaborates with SMEs, vendors, and internal teams to ensure content meets educational and organizational standards. * Creates and edits multimedia assets using tools such as Adobe Creative Suite (Acrobat, Illustrator, Photoshop, Premiere). * Converts and adapts training content across modalities, including transitioning instructor-led training (ILT) to e-learning or blended formats. * Troubleshoots and resolves reported course issues, as assigned, balancing a commitment to quality with urgent and effective action. * Contributes to process improvements and curriculum enhancements based on voice-of-the-customer (VOC) feedback and emerging technologies. * Manages multiple projects simultaneously, balancing timelines and quality requirements. * Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency. * Performs all other duties as assigned. Working Conditions and Physical Requirements: Hybrid Office Environment with Tuesdays & Wednesdays office at the Milwaukee Headquarters location. Bring Your Best: Position Minimum Qualifications * A bachelor's degree in Instructional Design, Education, Learning and Development, or related field, * A minimum of 2 years of professional experience designing learning products for adult learners, * Or an equivalent combination. * Must be able to comply with attendance and timeliness policies. The Location ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week. Why You Should Apply At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ's total compensation package. Learning and Growth o Challenging and interesting work o Benefits of ASQ membership o ASQ-sponsored training o Opportunities to achieve professional designations and certifications o Performance management and coaching o Tuition reimbursement Health and Wellness o Medical insurance o Dental insurance o Vision insurance o Health savings accounts o Flexible spending accounts o Fun and rewarding wellness program o Access to Avenue MKE Fitness Center and Pickleball Courts Total Compensation o Competitive base pay o Opportunity for annual merit increases o Outstanding benefits Planning for the Future o Retirement savings program o Disability income plan o Life insurance, Accident, & Critical Illness insurance Culture and Workplace o Growing, global organization o Mission-driven and committed to sharing ideas and tools that make the world work better o Healthy work/life balance and flexible work schedules o Positive, collaborative, team-oriented environment o One-week winter break every December, in addition to accrued paid time off and other paid holidays o Regular coffee socials, peer to peer recognition, and more!
    $56.7k-70.9k yearly 7d ago
  • Communication Assistant - Accessibility Relay Speech to Speech - MN

    Communication Service for The Deaf 3.4company rating

    Moorhead, MN jobs

    Communication Assistant, Accessibility Relay Speech to Speech Remote - MN Opportunity to Work-from-Home Full-Time & Part-Time $14.00 per hour 18 years or older Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you. CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees. CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative ( Communication Assistant ) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives ( Communication Assistants ) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals. See what others have to say about CSD Contact Centers: Telephone Relay Service click here Benefits: Opportunity to work from home **After completing required in-person training and meeting qualifications to work from home Starting wage of $14 per hour, $.50 differential after hire Hiring for full and part-time positions Eligible for salary increases twice a year Paid time off (for all employees) Employee Assistance Program (available immediately, no employee cost) Employee rewards for good attendance and performance Student loan forgiveness eligibility (due to non-profit status) Downtime is YOUR time **Our call center does not have call-waiting queues you can expect to have a little bit of downtime between each phone call. During this time you are able to work on personal projects at your workstation, with the exclusion of using some electronic devices such as cell phones. No sales, no quotas, no tech support, no customer conflict de-escalation Requirements Call Center Representative | CSD Communication Assistant A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network. The Assistant will understand the speech patterns of people with mild, moderate or severe speech disabilities or those who use a speech augmentative device. Knowledge, Skills, and Abilities: To perform the essential functions of this position successfully, an individual should demonstrate the following competencies : Excellent communication skills Proficient in listening to and understanding conversation by individuals with a variety of speech disabilities Use specific strategies to facilitate communication without interfering with the customer's control over the call including retention of information at the customer's request and verification of what is said to verify accuracy Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer Excellent grammar and spelling Ability to learn and understand complex computer communication software, shortcuts and command functions Ability to work in a fast-paced environment Ability to adapt to schedules influenced by call volume fluctuations Qualifications A minimum of a High School Diploma or equivalent 18 years of age or older Ability to type at 60 words per minute with minimal errors (to graduate training) 45 words per minute with minimal errors to pass initial testing Excellent customer service experience and a relaxed/calm demeanor Ability to work various schedules including weekdays, weekends, evenings, and holidays Must be able to pass skill assessments administered by a local recruiter Hearing acuity (tested by an audiologist) Work From Home Requirements: Private and quiet office space with a closed door Hard-wired internet connection via ethernet cable (cable provided by CSD) High-speed internet connection (3.0 MG download; 1.2 MG upload) Residency Requirement: Candidates for this role must live and work in Minnesota. Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing ******************. Current employees of CSD who may need a reasonable accommodation should make their request to the Talent & Culture or HR Team. Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
    $14 hourly 4d ago
  • Sr Epic Professional Billing Application Analyst - Remote

    Fairview Health Services 4.2company rating

    Minneapolis, MN jobs

    The Sr Epic Professional Billing Application Analyst role will provide technical expertise and leadership, including configuring, documenting, testing, modifying and maintaining software applications. Apply specific applications and technology expertise to the specification and design development process. Lead the creation of system and operating documentation. Support all issues that arise within the specific application area. Job functions include configuring applications by translating the business requirements into software specifications. This position is remote and requires on call rotation 1 week after hours and weekends every 14-16 weeks. Roughly 4 times per year. Responsibilities * Utilize expertise to design new and existing applications. Configure code, test and troubleshoot existing programs. Analyze end user data and business needs to assure user-orientation and optimal program/system performance. * Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management. * Accurately and efficiently works to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support. Understands workflows with the objective to meet business needs. * Effectively unit test all code and programs prior to releasing them to the quality assurance (QA) team. Resolve all unit test issues in a timely manner. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide implementation/production support as required. * Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions. * Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the business to gather requirements and goals to drive optimal solutions. * Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required. * Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes. * Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies. * Pro-actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes. * Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes. * Participates in after-hours support as determined by IT Leadership * Patient Centered: Provide services centered on the needs and safety of our patients and families. Required Qualifications * Bachelor's degree or combination of education and related work experience * Epic Professional Billing Certification and 5 years of IT Epic PB application experience * Strong understanding of the Software Development Life-Cycle (SDLC) * Demonstrated analytical critical thinking skills for process development or problem resolution * Demonstrated working knowledge and expertise of healthcare processes and application system coordination * Demonstrated knowledge of database structure and working practice of reporting techniques and tools Preferred Qualifications * Bachelor's degree in IT field * Experience within the Healthcare Industry * Certifications and experience relative to the role * Epic Certification in Hospital Billing / PB Claims / HB Claims would be ideal. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
    $50k-68k yearly est. Auto-Apply 28d ago
  • IT Cloud Engineer - Remote

    Mayo Clinic Health System 4.8company rating

    Rochester, MN jobs

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Product Owner for the Cloud Control Plane is responsible for defining, prioritizing, and driving delivery of features that enable a secure, reliable, scalable, and highly automated multi‑cloud foundation. This role ensures that the Cloud Control Plane delivers consistent, policy‑driven, self‑service capabilities to engineering teams across the enterprise. The Product Owner partners closely with the Principal Product Manager to translate product vision and strategy into actionable work for agile teams. Key Responsibilities * Serve as the primary liaison between engineering teams, architects, and stakeholders to clarify requirements and ensure alignment with product goals. * Translate the strategic roadmap-defined by the Principal Product Manager-into well‑defined user stories, acceptance criteria, and feature definitions for the delivery teams. * Own and prioritize the team backlog, ensuring the highest‑value work is consistently delivered. * Collaborate with cloud architects and engineering teams to define technical and operational requirements for core platform capabilities, including automation pipelines, provisioning, governance, identity, policy enforcement, and observability. * Ensure the Cloud Control Plane meets enterprise standards for reliability, security, scalability, and cost efficiency. * Support iterative delivery by participating in agile ceremonies, validating delivered features, and ensuring readiness for release. * Monitor performance metrics and user feedback to refine backlog priorities and inform continuous improvement. * Partner with operations teams and FinOps to ensure operational excellence and lifecycle management of Cloud Control Plane components. Qualifications * Track record of successfully organizing, prioritizing, and delivering complex cloud or infrastructure initiatives. * Experience working with cloud or infrastructure technologies and a demonstrated ability to rapidly learn new cloud platforms, automation tools, and engineering practices. * Excellent communication skills with the ability to translate technical concepts into business‑aligned outcomes. * Proven ability to work in agile environments and drive cross‑functional collaboration. * Experience working with highly technical engineering teams and complex enterprise environments. Preferred Skills * Familiarity with multi‑cloud governance frameworks, cloud landing zone architectures, and cloud security best practices. * Background in platform engineering, DevOps, SRE, or cloud operations. * Certification in Azure, AWS, GCP, or Agile Product Ownership. Qualifications Bachelor's degree with 3 years' experience with 1 year of demonstrated leadership experience, or Associate's degree with 5 years' experience with 1 years demonstrated leadership experience, or HS/GED with 7 years of experience in a large, complex organization like Mayo Clinic may be considered in lieu of the degree.Experience deploying and operating on a public cloud framework. Ability to articulate new ideas and concepts to technical and non-technical audiences. Ability to build collaborative working relationships with various internal and external stakeholders. Strong analytical ability and data-driven mindset. Ability to rapidly acquire new knowledge and skills. Familiarity with service design and pricing in the context of cloud-based solutions. Experience with cloud deployment, technical and security architecture, database architecture, virtualization, software design, software development, IP networking, Linux, Agile development, SCRUM, application lifecycle management, .NET, programming languages, technical solution architecture, SOA, Windows Azure, Amazon AWS.Certification in cloud engineering is required within 12-24 months. Exemption Status Exempt Compensation Detail $110,614 - $154,856 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details M-F 8am-5pm Evening Rotating On-Call This position is 100% remote within the United States. Weekend Schedule Rotating On-Call International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Shelly Weir
    $110.6k-154.9k yearly 3d ago

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