YMCA of the Suncoast jobs in Palm Harbor, FL - 100 jobs

Job Description Greater Palm Harbor Branch Rate of pay: $14.00/hr - $14.10/hr Shift: Shifts vary and candidate needs to be focused on safety and building relationships with the kids in our programs. This position is responsible for direct supervision of children and implementing planned activities. EDUCATION, TRAINING AND EXPERIENCE: Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. Must be a minimum of 16 years of age and work well with children. Understanding of the YMCA, its goals, and how it operates as a local, national, and international movement is preferred. Within 90 days of hire, CPR, AED and First Aid certification required. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Within 90 days of hire, Kids Zone University, Preventing Sexual Abuse Between Young Children, Principles of Youth Development, Youth Relationships: Creating Positive Interactions, and Youth Affirmations: Distinguishing Between Praise and Encouragement trainings required. Within 6 months of hire, Introduction to S.A.F.E, Foundations of Listen First, and Engaging with Families trainings required. Get SMART preferred. SPECIAL SKILLS OR EQUIPMENT REQUIRED: Must understand their relationship to the children, parents, the Branch, and the YMCA. Must possess character that is above reproach and worthy of emulation by the children. Should show maturity and have the ability to relate to children from all social/economic segments of the community. Must possess effective communication and organizational skills. PHYSICAL AND/OR MENTAL REQUIREMENTS: May be required to lift and carry up to 50 lbs. May be required to stand for extended periods of time while performing job functions. Gives and receives detailed instructions. Required to maintain physical endurance for extended periods of time in all types of weather conditions. Must be alert at all times. Must possess acceptable hearing and visual capabilities in order to monitor environment and children's well being. JOB DUTIES *1. Takes responsibility for the leadership and guidance of children. A. Acquaints children with rules, activities, daily schedules and area. B. Takes responsibility for the safety/welfare of each child including attendance. *2. Reports all accidents to the Supervisor, and completely fills out proper health log and/or incident form. *3. Plans, organizes, and implements activity plans for special interest activities. *4. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment. Takes responsibility for helping maintain good working conditions, inventory, and clean-up after all activities. 5. Role models SMART behavior. 6. Other duties: A. Performs all other duties as assigned. Key Leadership Competencies: Inclusion Collaboration Communication and Influence Critical Thinking Innovation Emotional Maturity EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply for this position, please click on the apply now button. Job Posted by ApplicantPro

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention. The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity. Critical areas of expertise include: * Knowledge of computers and ability to learn software applications * Excellent verbal, interpersonal and problem-solving skills * Working well in team environment * Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Center Call Center * Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events. * Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff. * Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff. * Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor. * Ability to work towards common goals and objectives in a collaborative and team-centered environment. * When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations. * Perform all duties, tasks and projects as assigned by supervisor. * Assists with other projects as needed and participates in all staff meetings and/or related meetings. * Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor. POSITION REQUIREMENTS: Education/ Experience Required: * High school degree, or equivalent is required. Associate's degree preferred. * Excellent verbal, interpersonal and problem-solving skills * Bilingual in English and Spanish * Ability to work in a fast-paced and constantly-changing environment * Ability to multi-task * Ability to relate effectively to diverse groups of people from all social and economic segments of the community * Ability to handle conflict professionally and manage conflict resolution in a timely manner * Previous customer service, sales or related experience * Knowledge of computers * Must be able to work flexible hours including evenings, weekends, and holidays * Able to learn and understand YMCA membership operating system and call center software Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

This position will work with the Program Director to help with the set-up of the playing surface and ensuring that all equipment is available for all scheduled programming. This role will also welcome and greet all parents and program participants on game days and practice nights. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Works and communicates effectively with the kids, parents, coaches, and staff. * Effectively sets up fields/courts and has proper equipment available. * Routinely inspects equipment to ensure it is in good working condition before and after use. * Return equipment upon completion of class and reports repairs/maintenance needed and cleans area as needed. * Ensures safety protocols at all times, reporting accidents or incidents immediately. * Establishes and maintains a professional and positive image and rapport with members and students. * Performs additional functions or assume additional responsibilities as needed or as requested by the Program Director or supervisor. * Adheres to the Association operating policies and procedures by operating the programs within the guidelines set forth. * Follows YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff; responds to emergency situations in accordance to facility policies and certification requirements. * Attends and actively participates in all trainings, staff meetings/in-services as assigned. Safety and Risk Management * Adheres to all Federal, State, and local safety regulations. * Adheres to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests, and staff members. * Ensures that all Tampa Y standards, best practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Ensures implementation of and follows all training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintains a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintains proper records, including certifications, meetings and trainings. * Maintains an emphasis on safety in all areas of responsibility as they relate to members and staff. Education/Experience Required: * Must be at least 15 years of age or older. * Ensures the highest quality of service and level of professionalism. * Demonstrates objectivity in emotional situations; maintains patience, confidence and composure under pressure or adverse circumstances. * Demonstrates effective oral communication; conveys information in a clear, yet concise manner; actively listens to others. * Ability to develop positive, authentic relationships with groups and/or individuals from different backgrounds. * Represents the YMCA in a positive manner. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in community CPR/AED and First Aid. * Maintain position-specific required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

This position will work with the Program Director to help with the set-up of the playing surface and ensuring that all equipment is available for all scheduled programming. This role will also welcome and greet all parents and program participants on game days and practice nights. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Works and communicates effectively with the kids, parents, coaches, and staff. * Effectively sets up fields/courts and has proper equipment available. * Routinely inspects equipment to ensure it is in good working condition before and after use. * Return equipment upon completion of class and reports repairs/maintenance needed and cleans area as needed. * Ensures safety protocols at all times, reporting accidents or incidents immediately. * Establishes and maintains a professional and positive image and rapport with members and students. * Performs additional functions or assume additional responsibilities as needed or as requested by the Program Director or supervisor. * Adheres to the Association operating policies and procedures by operating the programs within the guidelines set forth. * Follows YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff; responds to emergency situations in accordance to facility policies and certification requirements. * Attends and actively participates in all trainings, staff meetings/in-services as assigned. Safety and Risk Management * Adheres to all Federal, State, and local safety regulations. * Adheres to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests, and staff members. * Ensures that all Tampa Y standards, best practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Ensures implementation of and follows all training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintains a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintains proper records, including certifications, meetings and trainings. * Maintains an emphasis on safety in all areas of responsibility as they relate to members and staff. Education/Experience Required: * Must be at least 15 years of age or older. * Ensures the highest quality of service and level of professionalism. * Demonstrates objectivity in emotional situations; maintains patience, confidence and composure under pressure or adverse circumstances. * Demonstrates effective oral communication; conveys information in a clear, yet concise manner; actively listens to others. * Ability to develop positive, authentic relationships with groups and/or individuals from different backgrounds. * Represents the YMCA in a positive manner. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in community CPR/AED and First Aid. * Maintain position-specific required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

Working in a team-oriented, high volume, fast-paced, member-centric environment, the Welcome Center Advisor, under the director of the Membership Director (or assigned supervisor), is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the Welcome Center Advisor I will greet all members and guests, and ensure proper check-in procedures are being followed, manage incoming calls from multiple phone lines, process program registrations, provide cause-driven tours to prospective members, and collaboratively work towards reaching team goals each month. The Welcome Center Advisor I collaborates with all team members and assists in enhancing the member experience to enhance membership acquisition activities, engagement, and retention. This position, as assigned, supports training activities, monitoring, and problem solving for new associates while maintaining a clean, safe and orderly work environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Welcome Center Operations: Assists leadership with the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to: * Greets all enthusiastically and with a smile as they enter the facility and adheres to sign-in/out procedures for guests/visitors. * When possible, recognizes members by their name at time of sign in. * Builds relationships with members; help members connect with one another and the YMCA. * Provides excellent service to members, guests, and program participants in the YMCA and on the phone. * Provides accurate information regarding center and association programs and services and follows up with member questions in a timely manner - collaborating with supervisor for issues / questions as necessary. * Assists other associates as necessary to support member services to include conflict resolution, resolving general transaction and/or program issues. Membership Sales: Supports membership sales including meeting/exceeding established goals to include, but not limited to: * Conducts new, returning, and prospect tours and assists in ensuring a seamless transition based on member-specific needs and interests. * Regularly communicates with prospective members, by phone and in writing, to encourage and provide member trials, tours, and/or to join. * Processes member/guest transactions to include, but not limited to: selling memberships, program registrations, membership cancellations, refunds, etc. * Proactively identifies and resolves member issues and concerns; informs supervisor of unusual situations or unresolved issues. * Promotes and adheres to all Tampa Y policies, safety protocols, and best practices. Membership Engagement and Retention: Facilitates member connection and commitment to YMCA programs and services and collaborates with Membership Director to ensure the member experience is consistent, integrated and aligned to YMCA goals for member experience and engagement to include, but not limited to: * Works with Membership Director and center leadership staff to implement member retention and outreach strategies to increase member satisfaction and retention rates. * Provides a visible presence in the center and actively interacts with prospects and members to ensure member and prospect needs are achieved. * Increases member engagement and program participation by introducing members to other members and using member profiles and interactions to tailor suggestions for new programs, services, or activities. * Collaborates with wellness and program operations teams to identify and tailor program/services to member needs and interests. * Proactively identifies and resolves member issues and concerns. General Operations: Supports all departments as necessary to ensure "best in class" services and programs to include, but not limited to: * Welcome phone calls from program participants and/or new members * Attends training, meetings, and workshops as assigned * Delivers Association training and monitors new associates as assigned * Encourages other associates and support their efforts in acquiring, retaining, and engaging members in programs and services * Suggests innovative processes, procedures, and programs that support members * Performs all duties as assigned by supervisor(s) Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. We are looking for applicants who exhibit the following qualities: * Consistency and Reliability * Cheerful and Positive Attitude * Values Teamwork * Loves serving and helping others Applicants must be able to: * Smile * Create and maintain eye contact * Speak enthusiastically * Make emotional connection with members / guests/ and program participants Preferred Candidates: * Have prior experience in customer service in fast paced high volume environment (one year). * Proficient in using email, Internet, and other PC-based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology. * Possess excellent interpersonal and problem solving skills with specific examples in problem solving and/or critical thinking to resolve an issue. * Experienced in target selling with track record of closing sales or suggestive selling skills (retail, services, restaurant). * Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. * Must be able to work flexible hours including evenings, weekends, and holidays as needed. * High School Diploma and education in marketing, customer service or related customer service/sales fields. * Have reliable transportation. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in community CPR/AED and First Aid. * Must achieve OpenDoor training within 30 days of hire/starting this position. * Maintain position-specific required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

Under the direction of the Program Director, the Assistant Golf Coach will implement/assist with the provided curriculum to The First Tee of Tampa Bay participants in all programs offered. The Assistant Golf Coach will assist the lead golf instructor on site during programming including Group Lessons, Short Course Club, Advanced Team, and the P.E. Player program if needed. The Assistant Golf Coach will help the lead instructor implement the 9 core values and life lessons of The First Tee. The Assistant Golf Coach will work with the Program Director and Golf & Life Skills Program Lead to provide year-long programming within The First Tee of Tampa Bay. This position will primarily support Saturday programming. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Engages with program participants, parents, and staff in a positive and professional manner delivering the highest levels of quality and service. * Assists the Golf Coach in the delivery of assigned programs as scheduled by the Program Director or Supervisor. * Supports and participates in developing a positive and professional team culture that emphasizes good sportsmanship * Assists the Golf Coach in the set up of program related activities and skills stations. * Assists in the delivery programming adherent to Association policies and procedures. * Conducts oneself in a manner consistent to First Tee and Association expectations around professionalism, including language and attitude. * Follows YMCA policies and procedures regarding the safety, health and welfare of participants; reports emergency situations to a direct supervisor or other Program leader, in accordance to facility policies and certification requirements. * Attends and actively participates in all trainings and staff meetings as assigned. Program Quality and Growth * Assists in the Implementation of program curriculum and coordinated activities and logistics, ensuring a quality program is offered to students, delivering all The First Tee of Tampa Bay curriculum. Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Team Leadership * Fosters an atmosphere of teamwork. * Strives to meet or exceed goals and deliver a high-value experience for participants. * Personal Growth - Pursues self-development that enhances job performance. * Has the functional and technical knowledge golf knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in assisting in golf programming. POSITION REQUIREMENTS: Education/ Experience Required: * Prior experience teaching youth, ideally with a First Tee program, is preferred. Experience managing large groups of children is preferred. * Time Management and Prioritization skills. Certifications/Trainings Required: * Obtain within 30 days of employment and then maintain current CPR, AED, and First Aid certifications. * This position requires a valid driver license and will require frequent local travel throughout Hillsborough County. * Maintain other required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. * Must be able to perform all duties and functions of those that are supervised

Join our thriving New Tampa Family YMCA community, a full family center with a $3.8M operating budget proudly serving over 2,500 household, where we're seeking an inspiring Wellness Director to lead our dynamic health and fitness initiatives. Our 55,000 sq. ft. facility includes an indoor gym, expansive wellness floor, dedicated personal training studio, two group exercise rooms, pickleball space, youth development areas, and a versatile multi-use space. The ideal leader will empower and elevate a seasoned wellness team featuring multiple association top-ten personal trainers and a robust group exercise program offering more than 60 classes each week. The Wellness Director I leads center wellness staff members in all member connection and retention initiatives related to the wellness center and wellness programming. The Director I will manage the day-to-day operations of health and wellness programs and wellness floor operations. This position provides direct leadership for personal training, group training, group exercise, healthy living programs, youth conditioning programs, and wellness floor staff; directly supervising and developing these staff teams to provide the highest quality service and exceptional member experience for all in small to mid-sized centers. This position is responsible for managing the wellness related financials, relationship building, supervision of staff, volunteer development and for being a YMCA advocate in the community. A strong focus is placed on driving a superior member experience, enhancing the membership connection/engagement, thereby leading to increasing member satisfaction and retention. This position employs a continuous improvement model to meet and/or exceed goals for satisfaction, budgeted revenue/expense goals. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Program Quality and Growth * Focus on implementing strategic plan initiatives, best practices and the elevation of wellness programming. * This includes: personal training, group training, group exercise, healthy living programs, youth conditioning programs, and direct leadership to wellness floor staff members. * Develop and implement association survey and measurement strategies and action plans - Base Metrics and NPS. * Exceed personal training and small group training revenues compared to budget. * Provide leadership to personal trainers to ensure they have all of the tools to exceed personal training budgets and metrics. * Ensure members have access to/and promote orientations with wellness coaches/personal trainers. * Promote Inbody scans to new and existing members. * Manage group exercise class schedule to expectations utilizing budgets, association formula, NPS scores, etc. Membership Engagement and Retention * Increase member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including: * Reviews data about member satisfaction and interests to ensure connection to programs, services, and other members. * Collaborates regularly with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs. * Oversees new and returning member orientation to ensure effective onboarding to include wellness and program teams. * Implements relationship development strategies to increase membership engagement and retention. Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Wellness Center Operations * Provides leadership to wellness center operations and administration to ensure a best in class membership experience. * Supervises/coaches a team of wellness coaches that assist members in meeting their wellness goals. * Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff. * Ensure the fitness equipment is kept in good working condition and is clean for members to use. Active Older Adults Growth * Drive senior membership revenue and Silver Sneakers revenue through gate swipes. * Coordinates the schedule for Silver Sneakers classes and activities, manages staff schedule for related programs, and maintains the inventory of related program equipment. * Provides a visible presence in the centers and actively interacts with senior members to ensure their needs are met. * Actively stewards relationships between seniors within the centers by introducing them to other members, and using member profiles and interactions to tailor suggestions for new activities Team Leadership * Direct responsibility to hire, develop, motivate and retain a team of wellness staff members committed to the YMCA's mission and Promise * Advocates for association-wide practices and is a source for innovative ways to grow the membership experience, base, and practices through wellness. * Provides collaborative leadership and guidance to peers through association-wide wellness meetings, direct one-on-one best practice sharing with peers both in and outside the center. * Develops and monitors staff member development plans and training opportunities that promote career growth within the Y. * Completes all job related, supervisory and other trainings as required. * Is a collaborative partner to the family center leadership staff serving as a Leader on Duty weekly and rotating weekends. Education/ Experience Required: * BA/BS in exercise science or related field; or equivalent experience preferred. * Minimum of two years of experience in wellness programming, with at least one year of supervisory experience preferred. * Must understand how to build relationships and have strong interpersonal skills. * Have the ability to lead a strong staff team that is focused on creating a welcoming environment and providing a superior member experience for all members, at all times. * Must have a proven track record and a passion for exercise, nutrition, healthy living and helping others live a healthier lifestyle. Additional skills in developing small groups, personal training, and group exercise are needed. * Strong social media acumen preferred * Highly motivated with the consistent ability to meet/exceed goals. * Self-driven with the ability to set effective team and individual goals and take ownership for results. * Demonstrated ability to multi-task and adapt to changing contexts and priorities. * Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. Certifications/Trainings Required: * Must obtain and maintain current certification in a Tampa YMCA approved program in personal training, group fitness instructor, and Healthy Lifestyle Principles. * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain position-specific required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * Ability to plan, lead, and participate in classes and activities. * Ability to verbally and physically communicate program content * Ability to hear participant discussion and questions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to lift equipment and perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, lifting, and reaching. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 50 pounds. * Ability to stand for an extended period of time. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate. * This position requires reliable transportation and willing to travel, if needed. * Availability to work flexible hours including evenings, weekends, and holidays as needed, and support class coverage * Must be able to perform all duties and functions of those that are supervised

Job Title: Youth Development Program Site Supervisor Curlew Creek Elementary, 3030 Curlew Road, Palm Harbor, FL 34684 Reports to: Program Delivery Director Supervises: Youth Development Specialists, Support Staff, and Volunteers FLSA Status: Non-Exempt - Fulltime Rate of pay: $16.25/hr - $20.60/hr Leader Level: Team Leader Location: YMCA School-Age Program Sites Position Summary The Youth Development Program Site Director is responsible for the administration, leadership, and operation of a YMCA School-Age Program site. This role ensures all programming aligns with YMCA values, meets licensing requirements, supports youth development, and fosters strong relationships with children, families, staff, schools, and the community. Key Responsibilities Program Management *Oversee daily operations of the site, ensuring a safe, nurturing, and developmentally appropriate environment. *Design and implement lesson plans focused on social-emotional learning, academic support, and enrichment. *Monitor program quality and ensure compliance with state, county, and YMCA licensing requirements. *Maintain accurate records for children, staff, and volunteers. Staff and Volunteer Leadership *Recruit, hire, train, supervise, and evaluate program staff and volunteers. *Facilitate weekly planning meetings and ensure alignment with YMCA core values and policies. *Use YMCA's Leadership Competency Model to build cause-driven leaders. Family & Community Engagement *Cultivate positive relationships with families, school staff, and community stakeholders. *Represent the YMCA at school functions, PTA/SAC meetings, and in the local community. *Serve as a connector to other YMCA programs and services. Financial Management *Assist in budget preparation; monitor site finances and control expenses. *Manage fee collection and report balances weekly. *Support fundraising efforts including Annual Campaign, volunteer recruitment, and special events. Safety and Emergency Response *Ensure child protection by reporting suspicious behavior and maintaining safe practices. *Handle all emergency situations appropriately and document incidents accurately. *Maintain clean, organized, and hazard-free program spaces and equipment. YMCA Leadership Competencies Inclusion - Promotes a diverse and inclusive environment for all. Relationships - Builds authentic, respectful relationships with staff, children, and families. Decision Making - Applies sound judgment in managing program challenges Finance - Demonstrates financial stewardship in fee collection and budget awareness. Project Management - Effectively organizes tasks, sets priorities, and follows through. Emotional Maturity - Maintains professionalism and calm in high-stress situations. Qualifications Education & Experience High school diploma or equivalent required; Associate's or Bachelor's degree in a child-related field preferred. Meet qualifications to be a staff member in charge (SMIC) Minimum of 2 years of experience in childcare and staff supervision. Knowledge of youth development practices and child behavior management. Certifications CPR/AED and First Aid required within 90 days of hire. Must complete state-mandated training (MODS) within 12 months. Florida Director Credential preferred. Must meet YMCA of the Suncoast driving criteria. Lifeguard & Listen First certification preferred (if applicable). Physical & Mental Requirements Must be at least 21 years old. Capable of supervising large groups and managing active children. Able to lift/carry up to 50 pounds and sustain physical activity outdoors for extended periods. Must remain mentally alert and able to follow and give directions. Operating Values Demonstrate YMCA's core values of Caring, Honesty, Respect, and Responsibility. Promote a culture of philanthropy, volunteerism, and service. Actively participate in branch and association initiatives aligned with the YMCA mission. YMCA Mission To put Christian principles into practice through programs that build healthy spirit, mind, and body for all. EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Association Office - North Pinellas County Rate of pay: $14.35/hr - $14.95/hr Shift: Afternoon shift Monday - Friday The Healthy Living department is looking for a Kids Power Program Instructor to join our team. If you enjoy working with young people and have a passion for healthy living, this role is for you! This person will co-facilitate the Kids Power after school wellness program at area elementary schools in North Pinellas and Pasco Counties. The job includes facilitating healthy living education sessions at YMCA after school care sites to include travel, prep, set-up and break-down, curriculum delivery, and any/all data tracking as needed. This individual is personable, professional, and has the ability to communicate in a positive and productive manner with the participants, parents and/or guardians, staff, and facility/school personnel. This program requires the applicant to be 16 years old or older. JOB SUMMARY: This position is responsible for instructing safe and effective enrichment classes. EDUCATION, TRAINING AND EXPERIENCE: Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. Must be at least 16 years old. Must demonstrate the ability to teach a safe and effective class. Prior experience in specialty preferred. Upon hire, must Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Get SMART, CPR/AED and First Aid preferred. SPECIAL SKILLS OR EQUIPMENT REQUIRED: Must be able to articulate and communicate effectively while instructing participants. Must have a positive attitude and ability to work independently. PHYSICAL AND/OR MENTAL REQUIREMENTS: Must have the ability and patience to instruct classes while using effective communication and human relation skills. Must have the ability to conduct, demonstrate and safely lead a classroom of adults and or children. JOB DUTIES: 1. Follows the YMCA of the USA teaching guidelines. 2. *Responsible for delivery of instructional content of class. 3. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment. 4. Takes responsibility for certain housekeeping duties 5. *Exercises sound judgment in relationship to class safety. Follows all emergency procedures 6. *Engages in positive public relations with members 7. *Attend all staff meetings, in-house trainings, demonstrations and special promotions as designated by supervisor. 8. Other Duties: a) Performs all other duties as assigned b) Reports all serious incidents Key Leadership Competencies: Inclusion Collaboration Communication and Influence Critical Thinking Program and Project Management Functional Expertise EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply for this position, please click on the apply now button.

Pinellas/Pasco School Age Programs Rate of pay: $15.45/hr. + possible incentives Shift: Monday - Friday program is open 6:00 am to 6:00 pm, shift varies with in program hours The Youth Development Specialist oversees the engagement and development of children participating in YMCA programs. They are responsible for implementing and facilitating enriching activities tailored to their assigned group, supporting the YMCA's mission to strengthen community bonds through positive interactions with members. Members encompass anyone with a current or potential relationship with the YMCA, including children, parents, staff, volunteers, community members, donors, and guests. Key Responsibilities: Supervise a designated group of children to ensure their safety at all times. Maintain accurate attendance records, including monitoring bathroom breaks and transitions, and verify attendance through face-to-name verification. Communicate and document children's absences, injuries, and incidents following YMCA policies and procedures. Utilize positive reinforcement techniques to encourage appropriate behavior; document and address inappropriate behavior using disciplinary protocols. Facilitate purposeful programming that supports academic growth and provides enrichment opportunities for children. Build relationships and foster a sense of belonging among children, parents, volunteers, staff, and school personnel. Ensure a nurturing and secure environment by reporting any suspicious activities that may endanger children or violate codes of conduct; maintain organization of supplies, cleanliness of facilities, and care for equipment. Promote a welcoming environment for all members, demonstrating SMART behavior as a role model. Educate members about YMCA services and initiatives, actively connecting them with YMCA offerings. Support the YMCA's strategic initiatives by: Promoting a culture of volunteerism by informing members about volunteer opportunities. Encouraging philanthropy by sharing personal YMCA experiences and inviting participation in fundraising efforts. Celebrating members' achievements in health and well-being goals. Promoting meaningful youth programs and services to nurture the potential of all youth. This role is pivotal in creating a supportive and engaging environment where children can learn, grow, and thrive within the YMCA community. All responsibilities are essential to the position Key Leadership Competencies: Inclusion Collaboration Communication and Influence Developing Others and Self Emotional Maturity Functional Expertise Position Qualifications: Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Within 90 days of hire, Principles of Youth Development training required. Within 6 months of hire, Introduction to S.A.F.E. training required. Within 90 days of completing MODS, Preventing Sexual Abuse Between Youth Children, Youth Affirmations: Distinguishing Between Praise and Encouragement, Foundations of Listen First, and Engaging with Families trainings required. Education: Must have a high school diploma, a certificate of completion, a GED or be enrolled in and attending GED classes and successfully complete within two years of employment. May also be enrolled in and obtain their high school diploma within the school year they were employed. College degree in a child-related field is preferred. Work Experience: Experience working with children preferred. Certificates/Licenses: Must have or be enrolled in state mandated trainings within 30 days of employment. Trainings must be complete within 12 months of employment. CPR/AED, First Aid, Lifeguard and Listen First certification preferred. Physical: Must be 16 years of age or older. Must be able to stand, remain outdoors and maintain continual physical endurance for extended periods of time. Must be able to lift and carry 50 pounds, watch, listen and facilitate group activities. Mental: Must be mentally alert and be able to process and follow directions. Skills: Must be able to supervise and instruct large groups of children. Knowledge of sports and children's programming preferred. Note: You have received this search result if you searched for: Early Childcare, Child Care, Development, Academic, Youth, School Age, Tutoring, After School, Afterschool EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply for this position, please click on the apply now button.

Job Description Pinellas/Pasco School Age Programs Rate of pay: $15.45/hr. + possible incentives Shift: Monday - Friday program is open 6:00 am to 6:00 pm, shift varies with in program hours The Youth Development Specialist oversees the engagement and development of children participating in YMCA programs. They are responsible for implementing and facilitating enriching activities tailored to their assigned group, supporting the YMCA's mission to strengthen community bonds through positive interactions with members. Members encompass anyone with a current or potential relationship with the YMCA, including children, parents, staff, volunteers, community members, donors, and guests. Key Responsibilities: Supervise a designated group of children to ensure their safety at all times. Maintain accurate attendance records, including monitoring bathroom breaks and transitions, and verify attendance through face-to-name verification. Communicate and document children's absences, injuries, and incidents following YMCA policies and procedures. Utilize positive reinforcement techniques to encourage appropriate behavior; document and address inappropriate behavior using disciplinary protocols. Facilitate purposeful programming that supports academic growth and provides enrichment opportunities for children. Build relationships and foster a sense of belonging among children, parents, volunteers, staff, and school personnel. Ensure a nurturing and secure environment by reporting any suspicious activities that may endanger children or violate codes of conduct; maintain organization of supplies, cleanliness of facilities, and care for equipment. Promote a welcoming environment for all members, demonstrating SMART behavior as a role model. Educate members about YMCA services and initiatives, actively connecting them with YMCA offerings. Support the YMCA's strategic initiatives by: Promoting a culture of volunteerism by informing members about volunteer opportunities. Encouraging philanthropy by sharing personal YMCA experiences and inviting participation in fundraising efforts. Celebrating members' achievements in health and well-being goals. Promoting meaningful youth programs and services to nurture the potential of all youth. This role is pivotal in creating a supportive and engaging environment where children can learn, grow, and thrive within the YMCA community. All responsibilities are essential to the position Key Leadership Competencies: Inclusion Collaboration Communication and Influence Developing Others and Self Emotional Maturity Functional Expertise Position Qualifications: Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Within 90 days of hire, Principles of Youth Development training required. Within 6 months of hire, Introduction to S.A.F.E. training required. Within 90 days of completing MODS, Preventing Sexual Abuse Between Youth Children, Youth Affirmations: Distinguishing Between Praise and Encouragement, Foundations of Listen First, and Engaging with Families trainings required. Education: Must have a high school diploma, a certificate of completion, a GED or be enrolled in and attending GED classes and successfully complete within two years of employment. May also be enrolled in and obtain their high school diploma within the school year they were employed. College degree in a child-related field is preferred. Work Experience: Experience working with children preferred. Certificates/Licenses: Must have or be enrolled in state mandated trainings within 30 days of employment. Trainings must be complete within 12 months of employment. CPR/AED, First Aid, Lifeguard and Listen First certification preferred. Physical: Must be 16 years of age or older. Must be able to stand, remain outdoors and maintain continual physical endurance for extended periods of time. Must be able to lift and carry 50 pounds, watch, listen and facilitate group activities. Mental: Must be mentally alert and be able to process and follow directions. Skills: Must be able to supervise and instruct large groups of children. Knowledge of sports and children's programming preferred. Note: You have received this search result if you searched for: Early Childcare, Child Care, Development, Academic, Youth, School Age, Tutoring, After School, Afterschool EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply for this position, please click on the apply now button. Job Posted by ApplicantPro

Greater Palm Harbor Branch Lifeguard Rate of pay: $14.70/hr - $15.30/hr Shift: Mid-day. Willing to train the qualified person This position is responsible for direct supervision, control and safety of participants during recreational, fitness, and instructional swimming. EDUCATION, TRAINING AND EXPERIENCE: Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. Must be at least 16 years old. Upon hire, Professional Rescue CPR or Basic Life Support, First Aid, Automated External Defibrillator (AED) and Oxygen Administration (O2) certification required. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Within 30 days of hire, Child Abuse Prevention in and Aquatics Environment training required. Within 90 days of hire, Foundations of Listen First required. Certified Pool Operator, Life Guard Trainer and Get SMART preferred. Must hold a current life guarding certification (Red Cross accepted, must cross-over to YMCA within 90 days or first available training). Broad overview of the YMCA as it operates as a local, national, and international movement preferred. SPECIAL SKILLS OR EQUIPMENT REQUIRED: Must possess effective communication and human relations skills. Must pass a swim and skills test annually. Must show maturity and have the ability to relate to children and adults from all social/economic segments of the community. PHYSICAL AND/OR MENTAL REQUIREMENTS: Must have the physical endurance to sit and stand for extended periods of time indoors or outdoors. Maybe required to maintain continual physical endurance for 15-30 minutes of aerobic activity. Gives and receives detailed instructions. Assist with pool maintenance including pool covers. Must be alert at all times. Must possess auditory and verbal capabilities in order to monitor environment and swimmers wellbeing. Must possess auditory and verbal capabilities to effectively communicate with swimmers and staff. Must be able to lift 50 pounds and physically able to perform a rescue. JOB DUTIES *1. Provides direct supervision and maintains high safety standard during recreational, fitness, and instructional swims. 2. Role model all aspects of SMART pledge. 3. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment. A. Maintains cleanliness of deck and locker rooms. B. Keeps the deck clear of equipment and puts equipment in its proper place. *4. Follows opening and closing procedures 5. Engages in positive public relations with members. A. Maintains an air of professionalism at all times. B. Wears staff uniform while on duty. *6. Knows all emergency procedures and is able to administer first aid. 7. Reports for duty as scheduled, at least ten minutes before pool opening 8. Other duties: A. Reports all serious incidents. B. Attends all staff meetings and in-service trainings. 9. Serves as role model in pool safety. Key Leadership Competencies: Inclusion Communication and Influence Critical Thinking Program and Project Management Emotional Maturity Functional Expertise EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply for this position, please click on the apply now button.

Job Description James P. Gills Branch Rate of pay: $14.35/hr - 14.95/hr Shift: Part-time with flexible hours (must be available for weekends) The YMCA of the Suncoast is seeking a magnetic, meticulous, mindful Member Service superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more. Under the direction of the Membership Director/Coordinator and consistent with the mission of the YMCA of the Suncoast, The Membership Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire date. The position is responsible for cultivating relationships with all members and potential members. They provide services including membership and program receipting; conducting tours and tour follow-ups; handling of member phone inquiries; assisting the Membership Director with all relationship-building activities; and performing other tasks as assigned. EDUCATION, TRAINING AND EXPERIENCE: Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. Must be a minimum of 17 years of age. High school graduate or equivalent required. College degree with emphasis in Marketing or Communications preferred. At least 1-year previous customer service experience required. Broad overview of the YMCA as it operates as a local, national and international movement preferred. Required upon hire, must have completed Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings. Also upon hire, must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date. This includes Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation and Active.net Skills Assessment. CPR, AED and First Aid certification preferred. SPECIAL SKILLS OR EQUIPMENT REQUIRED: Excellent communication and interpersonal skills required. Personal computer and data entry knowledge required. Must type 30 words per minute and be proficient in Microsoft Office. Organizational skills and positive attitude required. PHYSICAL AND MENTAL REQUIREMENTS: May be required to lift and carry up to 30 lbs in the form of boxes of supplies. Will be required to stand and/or sit for extended periods of time while demonstrating manual dexterity in order to accurately work on phone, computer and other equipment. Receives and follows detailed instructions. Must be capable of remaining professional when dealing with members/ customers and co-workers. Must possess auditory, visual and verbal abilities to communicate via phone and in person and to operate standard office equipment. JOB DUTIES: 1. *Within 60 days of hire date, complete all requirements of Member Specialist I Position. 2. * Relationship building activities A. Create a warm and welcoming environment B. Educate members and prospective members about the services the YMCA offers and further connect them to the YMCA. C. Introduce yourself to all members and get to know each member's name as well as members to each other. D. Introduce others of similar interest. E. Thank members for allowing us to serve them. 2. * Assisting members and prospective members at welcome desk. A. Receipting into Active all new memberships. B. Enter financial and payment information into Active. C. Make Photo ID cards for all YMCA facility members. D. Conducting tours of the facility in order to assess members' needs. E. Doing all necessary and required follow-up on tours conducted. F. Assisting with reservations for all wellness center orientations. G. Handle all phone inquiries regarding membership and program information. H. Input into Active all program registrations through receipting. I. Assist members with all program questions and inquiries. J. File all necessary paperwork as required. 3. Performs various clerical duties A. Help develop and participate in Member Appreciation/Retention activities. B. Assist with annual membership data audit. 4. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment. Key Leadership Competencies: Inclusion Collaboration Communication and Influence Critical Thinking Emotional Maturity Functional Expertise EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply, please complete the fields under 'Apply Now'. Job Posted by ApplicantPro

Under the direction of the Program Director, the Family Programming Attendant will nurture and develop children in the YMCA member Stay & Play, Youth Zone, and Parent's Night Out program. This position is responsible for providing safe and enjoyable childcare for members and their children by maintaining visual and auditory supervision at all times. Attendants are responsible for the safety and well-being of each child under their supervision and will provide engagement and direction to a large group of children varying in age and ability. In addition, attendants will exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Demonstrate enthusiasm and a passion for working with children of all ages and abilities * Communicate in a professional and positive manner to children, parents, guests, and other associates * Provide a safe and enjoyable environment for members and their children * Greet every parent and child as they arrive and depart from the area and ensures that parents/guardians follow the sign in/sign out procedures for drop off and pick up according to Y policies/procedures * Engage children by implementing curriculum, thematic discussions, arts and crafts activities, and best practices daily * Initiate and supervise age appropriate games and activities * Maintain a clean environment by disinfecting toys, wiping tables and chairs, wiping shelves, putting toys and equipment away properly, cleaning common areas, and wiping bathrooms and sinks down as necessary * Maintain a safe environment by directly supervising children throughout the program area - encouraging positive behaviors, knowing where each child is at all times and never leaving a child unattended, maintaining the sign in/sign out sheet, identifying potential hazards in the area, and adhering to Y policies and s * Follow standards and policies as explained in the Family Programming Staff Handbook, the Parent Manual, and the Tampa YMCA Employee Handbook * Enforce all rules and make effective decision making to assure the safety and security of program participants * Facilitate group games, activities, and arts and crafts during the Parent's Night Out program * Set up and clean up for the Parent's Night Out event * Perform general housekeeping tasks; maintains clean and safe are * Apply YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention, and emergency procedures including serving as a mandated reporter * Attend staff meetings and training programs, as required * Exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the association * Perform all other duties as assigned Education/ Experience Required: * Must be at least 15 years of age; 16 years of age preferred * High School Diploma or GED preferred * Preferred but not required: School, community, volunteer, or work experience requiring interaction with children Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, AED, and First Aid * Complete required Stay and Play trainings within first 30 days of employment * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) * Must successfully complete all Child Abuse Prevention trainings as required upon hire and before working in program area * Maintain and complete other required certifications as assigned. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

Under the direction of the Site Supervisor, the Afterschool Counselor provides safety, well-being and development of participants in the after school program and is instrumental in closing the Achievement Gap and cultivating an environment in which youth have a sense of belonging. This position interacts and serves as a mentor for youth, helping to nurture their self-esteem, confidence and to reflect the Tampa Y core values when interacting with youth. The Afterschool Counselor exhibits behaviors and attitudes that are consistent with the Tampa YMCA mission and policies of the Association. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Program Quality and Growth * Maintains complete responsibility for a program group of 20-25 students at all * Maintains face counts and headcounts with staff ratio at all times * Greets children and maintains a high level of professional courtesy with parents, facility personnel, staff and clients at all times. * Creates a positive atmosphere, which boosts self-esteem and general self-concept for all * Ensures quality of supplies, equipment and materials are well maintained. Implements curriculum that is developmentally and culturally Operations/Leadership * Adheres to, ensures enforcement of program rules, and communicates them positively and effectively to program participants. * Supervises and implements activities for a group of children in accordance to both age and developmentally appropriate practices. * Assists with the set up and cleanup of program * Accurately completes and turns in all reports by due dates, if * Ensures the use of the electronic time and attendance software system. All time change requests must be completed and submitted by assigned due date. * Reports to work on time, as scheduled and must be in approved YMCA uniform. * Immediately notify your Program Director if you are going to be late or absent. Last minute notification of absence may result in disciplinary action. * Models, reinforces and abides by the Tampa YMCA core values of Caring, Honesty, Respect, Responsibility and the Tampa YMCA Code of Conduct. * Reports and documents behavior issues immediately to the Site Supervisor * Maintains positive relationships with parents and other staff. Models relationship-building skills in all interactions. * Assists with the Annual Giving * Suggests ideas and actions to improve the * Attends all staff meetings and training * Must have reliable transportation and willing to travel, if * Performs all other duties as Safety and Risk Management: * Ensures all emergency procedures are * Ensures proper attendance procedures are met (sign in/sign out log daily). Reports discrepancies to the Site Supervisor immediately. * Ensures that the proper staff to child ratios are maintained at all times and reports discrepancies to the Site Supervisor as needed. * Provides daily inspections of areas used by the program to ensure both cleanliness and * Reports any questionable signs of abuse and documents the incident with the Site Supervisor * Reports incidents and accidents immediately to the Site * Performs first aid as needed and ensures injury incident forms are completed in a timely Reports injuries immediately to Site Supervisor. * Identifies and directly reports instances of unusual, disruptive, unsafe or threating behavior, inappropriate language or conduct, or other disciplinary issues. * Adheres to the Child Abuse & Neglect Reporting requirements, which mandate by law all childcare personnel to report suspicions of child abuse, neglect, or The Tampa YMCA requires employees to follow the internal reporting procedures with the assistance of the Program Director and Director of Quality and Risk Management. * Conducts thirty-minute face counts to ensure that the proper staff to child ratios are maintained at all times and reports discrepancies to the Site Supervisor immediately. * Ensures all emergency medication for participants are maintained and accessible at all times during programming. Additional medication training may be required, including the implementation of administering medicine such as epi-pens, inhalers, shots, injections for diabetes, etc. Education/Experience: * 18 years or older, preferred. * High School Diploma or GED, preferred. * Must have a minimum of one-year experience in school, community, volunteer or work experience in a role requiring interaction with youth. * Must be able to work cooperatively with children, parents and peers; demonstrate character, integrity, adaptability and patience in communicating with others. Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, AED and First Aid * Must obtain within 10 days of employment 8 Early Learning Modules or equivalent * Maintain other required certifications as stated in the training * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.

The Membership Coordinator - Administration, under the direction of the Associate Executive Director, is responsible for ensuring the accuracy, integrity, and efficiency of all membership-related administrative processes. This position supports the operational backbone of the membership department by managing financial transactions, collections, failed payments, Open Doors documentation, account audits, deposits, and member record maintenance. Working in a fast-paced, detail-oriented environment, this role requires strong organizational skills, accuracy, confidentiality, and the ability to work collaboratively with Welcome Center staff, YES Center personnel, and center leadership. The Membership Coordinator plays a vital role in member satisfaction by ensuring timely follow-up, accurate account management, and smooth operational processes that support engagement, retention, and financial health. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Membership Administration & Financial Processing Ensures accurate and efficient administrative operations for the membership department, including but not limited to: * Oversees daily membership administration processes including account updates, documentation verification, account audits, and corrections. * Manages failed bank drafts, returned payments, and delinquent accounts in alignment with association standards. * Conducts timely collection outreach via phone, email, and in writing to recover past-due membership dues. * Prepares, reconciles, and submits daily bank deposits and credit card settlement reports. * Processes membership changes including holds, cancellations, Open Doors adjustments, and refunds following established procedures. * Ensures accuracy of billing cycles and verifies proper account setup for all membership types. * Works closely with the YES Center and Associate Executive Director to address discrepancies and resolve payment or account issues. Open Doors Program Management Supports the mission of the YMCA by coordinating the center's Open Doors financial assistance process: * Processes Open Doors applications including reviewing documents, verifying income, and calculating appropriate assistance levels. * Ensures all documentation is accurate, complete, and securely stored based on association requirements. * Communicates application decisions clearly and compassionately to applicants. * Tracks renewal deadlines and proactively follows up with members needing updated documentation. * Works with the Associate Executive Director to ensure program consistency and compliance across the center. Member Follow-Up & Account Support Supports member satisfaction and retention through proactive administrative support: * Conducts follow-up calls and emails for account issues including failed drafts, missing information, returned payments, and required documentation updates. * Assists members with understanding their billing, account changes, and financial assistance status. * Identifies trends and recommends improvements to administrative processes and member communication. * Provides accurate and timely responses to member concerns and escalates issues to the Associate Executive Director as needed. * Ensures all membership-related records are maintained with confidentiality and accuracy. * Audits membership accounts to ensure households our in compliance with Tampa YMCA policy Member Engagement, Communication & NPS (Listen360) Management Supports member satisfaction, retention, and service recovery by managing member feedback systems and enhancing engagement processes, including but not limited to: * Oversees Listen360 (NPS) feedback for the center including daily review, categorization, and timely follow-up to detractors, passives, and promoters. * Ensures all member feedback receives a response within established timeframes and communicates trends to the Associate Executive Director. * Tracks recurring themes from feedback and collaborates with center leadership to recommend and implement service improvements. * Works with Welcome Center staff to ensure consistent delivery of member experience standards. * Coordinates follow-up for member issues that involve billing, account changes, Open Doors, or administrative corrections. * Supports member retention strategies through proactive outreach to at-risk members (e.g., those with declined drafts, frequent holds, or declining engagement patterns). * Assists with member appreciation initiatives, onboarding communications, renewals, and satisfaction touchpoints that enhance member connection and loyalty. * Maintains documentation of all Listen360 follow-up actions in alignment with association expectations. Reporting, Auditing & Compliance Ensures accuracy, consistency, and adherence to YMCA standards for membership administration: * Completes weekly and monthly membership audits to verify account accuracy and ensure best practices are being followed at the Welcome Center * Maintains proper documentation for memberships, financial assistance, and financial transactions. * Ensures adherence to association policies, safety standards, and recordkeeping requirements. * Maintains up-to-date knowledge of membership software, procedures, and association workflows. Volunteerism Supports the YMCA's culture of volunteer engagement by promoting, coordinating, and sustaining volunteer involvement within membership operations and center-wide initiatives, including but not limited to: * Encourages and models a culture of volunteerism in alignment with YMCA values and association priorities. * Works with the Associate Executive Director and Welcome Center staff to identify volunteer needs related to administrative support, membership engagement events, and special initiatives. * Assists with onboarding volunteers for membership-related roles, ensuring proper documentation, training, and adherence to YMCA policies and safety standards. * Helps coordinate volunteer involvement during membership drives, appreciation events, fundraising efforts, and community outreach activities. * Ensures volunteers feel welcomed, supported, and valued through consistent communication and recognition practices. * Maintains accurate volunteer records, hours, and assignments as required by association standards. Membership Operation and Team Support Supports the Associate Executive Director and Welcome Center team in daily membership operations: * Provides coaching, support, and guidance to Welcome Center staff regarding sales techniques and lead follow-up. * Assists with front desk operations as needed including greeting members, processing transactions, and addressing member needs. * Helps maintain a clean, organized, and member-ready Welcome Center environment. * Communicates feedback and trends to leadership to enhance processes and experiences. * Approximately 40%-50% of time spent in ratio at the Welcome Center Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Education/ Experience Required: * Bachelor's degree or equivalent required; early childhood education, Recreation Management or related field of study preferred. * Must meet the county and state licensing requirements, including DCF requirements. Florida Director * Credential, preferred. * Minimum of two (2) years of YMCA or membership-based experience preferred. * Experience working in a Y (or similar) 3,500+ unit membership base organization supervising or serving in a leadership role preferred. * Highly motivated with the ability to meet or exceed goals. * Demonstrated ability to multi-task and adapt to changing contexts and priorities. * Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. * Strategic planning and tactical execution experience that resulted in the achievement of goals. * Excellent personal computer skills and experience with standard business software. * Must be able to work flexible hours including evenings, weekends, and holidays. * Ability to relate effectively to diverse groups of people from all social and economic segments of the community. * Tentative scheduled work week: Tuesday-Friday, 12p - 8p; Saturday 8a-3pm Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration. * Must achieve Open Door training with 60 days of hire/starting position * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

Greater Ridgecrest Branch Rate of pay: $14.70/hr - $27.10/hr (based on qualifications) Shift: We are looking for an energetic and motivating Spin/Cycling Instructor to lead our morning cycling classes on Mondays, Wednesdays, and Fridays at 9:00 am. The ideal candidate is passionate about fitness, music-driven workouts, and creating a fun, supportive environment for riders of all levels JOB SUMMARY: Under the direction of the Fitness Director/Coordinator and consistent with the mission of the YMCA of the Suncoast, the group exercise instructor is responsible for instructing safe, effective and fun group exercise, as well as, enhancing the quality and growth of the program and retention of the participants. EDUCATION, TRAINING AND EXPERIENCE: Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. Must be at least 16 years old. Must be able to teach at least one format of safe, effective and fun group exercise classes that meet all necessary components and safe guidelines in accordance with YMCA of the USA accepted practices of exercise physiology. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Within 90 days of hire, CPR, AED, and First Aid certification required. Within 90 days of hire, Foundation of Listen First, Orientation to Healthy Living, Principles of Member Health and Wellness, Wellness Center at the Y or Group Exercise at the Y trainings required. Get SMART preferred. SPECIAL SKILLS OR EQUIPMENT REQUIRED: Must be able to articulate and communicate effectively while instructing participants in proper execution of exercise safety. Must have current knowledge of exercise class structure; demonstration of cueing technique; demonstration of creative choreography and exercise variety. In addition to effective communication an instructor must have a positive attitude and ability to work independently. PHYSICAL AND/OR MENTAL REQUIREMENTS: Must have the ability to conduct, demonstration and safely lead classes at the intensity level formatted for participants with effective communication and human relations skills to handle situations with people of all socioeconomic levels. Physical stamina and agility for extended periods of time is required. GROUP EXERCISE INSTRUCTOR JOB DUTIES/RESPONSIBILITIES: *1. Prepares room prior to class to ensure it starts on time. *2. Responsible for choreography and music selection that meets YMCA guidelines. *3. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment. A. Maintains cleanliness of all audio equipment. (mic,cd's, batteries, etc.) B. Responsible for the care, returning, and storage of all class equipment *4. Exercises sound judgment in relationship to class safety and injuries. Understands and follows all emergency procedures *5. Engages in positive public relations with members. Role models SMART A. Maintains an air of professionalism at all times. B. Wears Appropriate dress code approved uniform while on duty. 6. Attend all staff meetings, in-house trainings, demonstrations and special promotions as designated by supervisor. 7. Each instructor is responsible for covering his/her own class when unable to attend. Fitness director is a last resort for assistance. Instructor could be replaced if they are consistently unable to meet the schedule of their class. Key Leadership Competencies: Inclusion Collaboration Communication and Influence Innovation Program and Project Management Functional Expertise EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply for this position, please click on the apply now button.

Under the direct supervision of the Center Executive Director, the Sr. Sports Program Director will provide direct leadership and oversight to Sports Programs, and general Y programs within the center while consistently anticipating and exceeding member expectations. The Sr. Program Director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs. The Sr. Program Director will provide supervision to a staff team driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth. Critical areas of expertise include: leading others and working in teams, highly organized program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Program Quality and Growth * Sports Operations > Works with the Center Executive Director to assist in implementing and overseeing all sports programs including youth & adult sports as well as clinics and sports camps. This includes, but not limited to: * Assists Center Executive Director to develop and implement program quality and growth strategies to increase member satisfaction and retention. * Assists in strategy implementation to achieve strategic plan targets for sports programming. * Monitors and documents activity/event performance for future planning. * Ensures that all sports staff adhere to standards of communication, safety, image, and engagement with both children and parents. * Recruits volunteer coaches to support sports programming needs. * Provides a visible presence in the center and sports department. Actively engages members to ensure member needs are met. * Assists the Center Executive Director with the implementation of association surveys and action plans - tracking metrics and NPS. * Participates as an innovator for new and unique activities/programs/events/classes based on both solicited and unsolicited member feedback. * Proactively identifies and resolves member issues and concerns. * Program Operations > * Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipates and exceeds expectations consistently throughout programs. * Develops and implements association survey and measurement strategies and action plans through NPS surveys. * Leads strategy implementation to achieve strategic plan targets for programming. * Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals. * Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives. * Dedicated focus on program growth, innovation and quality results. * Dedicated focus on program growth, innovation and quality results. * Open Play Oversight & Member Experience > * Provide leadership and oversight of all open play offerings, including but not limited to basketball, pickleball, volleyball, and general gym use. * Develop, implement, and enforce clear open play guidelines, court rotation systems, and usage policies to ensure safe, equitable, and positive member experiences. * Schedule open play activities to balance member demand, program offerings, and facility availability. * Train, support, and supervise staff responsible for facilitating open play, with an emphasis on customer service, inclusion, and conflict resolution. * Serve as a point of escalation for open play concerns, proactively addressing issues to maintain a welcoming and respectful environment. * Space Optimization & Program Expansion> * Strategically evaluate and optimize the use of all program spaces, including the Airnasium, AquaTurf, gymnasiums, and outdoor fields, to maximize participation and revenue while supporting mission impact. * Identify underutilized time blocks and spaces and develop new programs, leagues, clinics, events, and open-use opportunities to expand the program catalog. * Lead the development of evening and nighttime programming on sports fields * Collaborate with Operations / Facilities to ensure spaces are safely prepared, properly staffed, and effectively promoted. * Monitor participation data and financial performance to assess program success and continuously refine offerings. * Team Leadership * Provides direct supervision and leadership to the sports staff and volunteers (where applicable) to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise. * Provides direct supervision to all direct reports and ensures their professional development and success. * Supervises and leads program teams to create and maintain meaningful and impactful relationships. * Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times. * Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc. * Completes all job related, supervisory and other trainings as required. * Performs other duties as assigned. Safety and Risk Management * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** )

James P. Gills Branch Lifeguard Rate of pay: $14.70/hr - $15.30/hr Shift: Shifts will vary. This position provides a safe environment for swimmers of all ages and abilities. Swimming at the Y helps people thrive-in and out of the water. Swim lessons provide kids, teens and adults with the opportunity to set goals and achieve success, learn water safety and enjoy swimming as a form of exercise. YMCA Lifeguard Training is a comprehensive course that focuses on water rescue, safety and prepares lifeguards to anticipate and prevent dangers. Upon successful completion, participants are qualified to work at an aquatics facility as a certified lifeguard. Participants must attend all classes and successfully pass exams to receive certification. Already a certified lifeguard? The Y is the perfect place to put those skills into action! We're always looking for qualified lifeguards to join the Y family. EDUCATION, TRAINING AND EXPERIENCE: Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. Must be at least 16 years old. Upon hire, Professional Rescue CPR or Basic Life Support, First Aid, Automated External Defibrillator (AED) and Oxygen Administration (O2) certification required. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Within 30 days of hire, Child Abuse Prevention in and Aquatics Environment training required. Within 90 days of hire, Foundations of Listen First required. Certified Pool Operator, Life Guard Trainer and Get SMART preferred. Must hold a current life guarding certification (Red Cross accepted, must cross-over to YMCA within 90 days or first available training). Broad overview of the YMCA as it operates as a local, national, and international movement preferred. SPECIAL SKILLS OR EQUIPMENT REQUIRED: Must possess effective communication and human relations skills. Must pass a swim and skills test annually. Must show maturity and have the ability to relate to children and adults from all social/economic segments of the community. PHYSICAL AND/OR MENTAL REQUIREMENTS: Must have the physical endurance to sit and stand for extended periods of time indoors or outdoors. Maybe required to maintain continual physical endurance for 15-30 minutes of aerobic activity. Gives and receives detailed instructions. Assist with pool maintenance including pool covers. Must be alert at all times. Must possess auditory and verbal capabilities in order to monitor environment and swimmers wellbeing. Must possess auditory and verbal capabilities to effectively communicate with swimmers and staff. Must be able to lift 50 pounds and physically able to perform a rescue. JOB DUTIES *1. Provides direct supervision and maintains high safety standard during recreational, fitness, and instructional swims. 2. Role model all aspects of SMART pledge. 3. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment. A. Maintains cleanliness of deck and locker rooms. B. Keeps the deck clear of equipment and puts equipment in its proper place. *4. Follows opening and closing procedures 5. Engages in positive public relations with members. A. Maintains an air of professionalism at all times. B. Wears staff uniform while on duty. *6. Knows all emergency procedures and is able to administer first aid. 7. Reports for duty as scheduled, at least ten minutes before pool opening 8. Other duties: A. Reports all serious incidents. B. Attends all staff meetings and in-service trainings. 9. Serves as role model in pool safety. Key Leadership Competencies: Inclusion Communication and Influence Critical Thinking Program and Project Management Emotional Maturity Functional Expertise EOE/DFWP Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To apply for this position, please click on the apply now button.