Yorktel jobs in Baltimore, MD

Job DescriptionFor over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking a Project Manager who is a member of the onsite client Project Management Team within York Telecom Corporation. A Qualified Project Manager will apply their industry knowledge, experience, interpersonal skills and administrative techniques to coordinate activities to implement various solutions at the client site for York Telecom customers. Roles and Responsibilities: Responsible for coordinating all internal and external tasks to deploy assigned service projects Ability to handle several large to mid-size projects as well as several additional smaller projects simultaneously Responsible for conducting internal and external kickoff meetings for projects and establishing project schedules Responsible for scheduling and holding project status meetings, as necessary Ability to project job cost assessment and tracking related to each effort as well as providing monthly project forecasts Interface with vendors as necessary Act as Single Point of Contact during project execution Leadership and Supervisory Responsibilities: Able to lead the Project Team to meet assigned success criteria Lead by Example on all engagements Responsible for overall client satisfaction Direct and collaborate with project team members for completion of project tasks Skills and Abilities: Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Strong supervisory and leadership skills Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite or related software Education and Experience: 3 - 5 years' experience in Project Management in the Customer Service area PMP or equivalent Project Management Certification desired Degree or equivalent experience in a Technical Field Additional Requirements: Valid U.S. driver's license is a requirement. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 25 pounds at times. Limited weekend and/or night work may be required Must be willing to apply for and receive Suitability Clearance If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc. Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Description Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients. Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others. NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted Key Responsibilities: Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application Identify and troubleshoot technical issues Provide guidance on problem resolution Escalate issues to senior team members when necessary Log all support requests in our ticketing system Maintain knowledge base of common issues and resolutions Provide excellent customer service by building rapport with clients and ensuring their needs are met Work collaboratively with other team members to ensure client satisfaction Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Qualifications: Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role Strong technical knowledge of computer software and hardware Excellent written and verbal communication skills Ability to multitask and prioritize effectively in a fast-paced environment Friendly and patient demeanor with a passion for helping others Ability to work independently and as part of a team Familiarity with ticketing systems and knowledge bases is a plus Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude. NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** Enterprise Account Executives are responsible for leading and growing new business revenues for the ISC2 portfolio. This is a hunting, customer-facing role with a consultative approach to identifying, scoping, progressing and closing new opportunities. You will partner with the Client Success and Solution teams, and be fully supported by the Product team. You will have a strong collaborative mindset and approach to balance customer advocacy (external stakeholders) with cross-functional team collaboration (internal stakeholders). ****This position is not available to residents of California.**** **Responsibilities** + Deliver plans and strategies that will achieve agreed-upon sales quotas + Accurately forecast monthly, quarterly, and annual targets for an assigned region/territory/portfolio + Effectively manage a portfolio of accounts by establishing clear account and portfolio plans and forecasts, prioritizing activity and generating short-term results opportunities in new client systems, while simultaneously being able to identify "expand" opportunities for multi-year or long-term engagements/contracts + Cultivate key customer relationships, manage stakeholders to advance and close new business + Mine existing relationships, product footprint and new product plans to further grow ISC2's key relationships and expand share of wallet + Differentiate between customers' "wants" and "needs" and coach others to do so, to separate strategic and tactical requirements, and influence the outcome of a sales process accordingly + Establish and build rapport with ISC2's primary buyer: the CHRO, CISO, as well as his/her universe of stakeholders. + Link business needs/outcomes to technology solutions and outcomes with an eye toward ROI and the creation of case studies and stellare references + A deep understanding of ISC2's unique value proposition, and how to align it directly to client needs/requirements + Establish strategies to grow partner revenue, including engaging, enabling multiple teams within large distributors + Manage/direct partners with quarterly objectives, pipeline generation, and revenue targets + Deliver ISC2 product/solution demonstration online, and facilitate a collaborative and interactive conversation with potential clients + Understand ISC2's solution and competitive products to be able demonstrate our value proposition effectively to client + Engage meaningfully with C-level and Executive decision makers at the enterprise levels + Play an integral role in ensuring product engagement by supporting and coaching the Client Success team to meet and exceed client needs and expectations + Communicate the "voice of clients and prospects", as well as competitor intelligence with internal lSC2 stakeholders to inform ISC2's product development and innovation roadmap + Perform miscellaneous duties as assigned. **Behavioral Competencies** + Strong written and verbal communications skills, both written and verbal. + Ability to work with clients collaboratively to design and facilitate outcome-driven meetings that achieve results, have a clear process and enhance and deepen positive relationships over time + Self-motivated, ability to lead projects and initiatives, project a positive attitude; generate energy with colleagues and clients + Energized by the opportunity to be part of a fast-growing, early stage commercial function; not intimidated or demotivated by the opportunity to contribute to the creation of new processes, tools or methods for contributing to ISC2's future growth + Integrity, transparency in communication, humility, team-orientation, motivated by collaboration + Has a drive for performance, as well as being a creative problem-solver in the face of challenges or where new solutions have to be created to meet a client requirement or need **Qualifications** + Proficiency with CRM systems, reporting tools, and order processing workflows + Hunter/new business acquisition experience and a strong track record of meeting or exceeding sales plan/quota + Strong prospecting and opportunity management skills + Demonstrated ability to distinguish between "qualified" versus "interested" clients, as well as the ability to manage and move opportunities through the pipeline + Demonstrated sales process, strategic account planning, negotiation and closing skills + Successful experience building and managing a portfolio/territory as well as creating and delivering an accurate forecast + Depth and experiencing managing and organizing multiple stakeholders at all levels of an HR or talent organization + Demonstrated experience selling talent solutions within enterprises **Education and Work Experience** + Bachelor's degree in related field or equivalent experience; Advanced or Masters degree is a plus + 7+ years' experience successful account management within USA Markets + Experience/educational background in technology, cyber, and/or learning and development preferred **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Work extended hours when needed + Remain in a stationary position, often standing or sitting, for prolonged periods + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 weeks ago_ _(12/2/2025 8:32 AM)_ **_Job ID_** _2025-2192_ **_\# of Openings_** _4_ **_Category_** _Sales_

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Responsibilities Gains familiarity with Field Service Technician practices and procedures. With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Participates in regular hardware and software trainings (on the job, classroom and web based). Participates in the implementation of measures to achieve agreed KPIs. Assists with special projects as assigned. Qualifications Required Qualifications Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements. Salary Range: $22-$27/hr. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. #LI-JS3

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Scrum Master will drive Agile delivery excellence across development teams by owning Jira governance, facilitating Agile ceremonies, and ensuring disciplined prioritization, refinement, and execution of both project and BAU work. This role is hands-on with Jira and responsible for enforcing Agile standards, managing ticket flow, tracking sprint performance, and reporting meaningful KPIs to business and technical stakeholders. The ideal candidate is highly organized, collaborative, and committed to enabling teams to deliver predictable, efficient, and high-quality outcomes while continuously improving processes and team effectiveness. ****This position is not available to residents of California**.** **Responsibilities** **Agile Ceremonies & Coaching** + Lead and facilitate all Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, and Retrospectives. + Ensure proper story refinement and readiness, partnering with Product Owners to maintain healthy and prioritized backlogs. + Reinforce Agile best practices and provide foundational coaching to team members to improve maturity and consistency. + Promote a culture of accountability, transparency, and continuous improvement. **Jira Management & Ticket Governance** + Serve as the primary administrator and governance owner of Jira workflows, fields, ticket structures, dashboards, and reporting. + Ensure consistent ticket quality by validating acceptance criteria, story points, dependencies, tags, impacted teams, and refinement status. + Oversee triage and routing of BAU tickets, ensuring proper classification, priority assignment, and alignment with governance rules. + Partner with developers, BAs, and Product Owners to ensure tickets are assigned appropriately and moved correctly through the workflow. + Identify and resolve workflow gaps, bottlenecks, or misalignments to maintain a clean, compliant, and actionable backlog. **KPI Tracking & Reporting** + Track, measure, and report Agile KPIs to business and technical leadership on a recurring basis. + Maintain visibility into team performance, identifying trends, risks, and opportunities for improvement. + Produce regular reports highlighting sprint performance, defect percentage, backlog health, team velocity, delivery predictability, and cycle time. + Provide sprint summaries and insights to ensure teams stay aligned with goals, deadlines, and capacity expectations. + Support resource allocation discussions by providing data-driven insights into capacity and workload. **Cross‑Functional Collaboration** + Partner closely with Product Owners, Business Analysts, PMs, and technical teams to ensure alignment on priorities and dependencies. + Collaborate with business stakeholders to understand impacted areas and ensure tickets are tagged and routed appropriately. + Communicate impediments, risks, and delivery expectations to leadership and cross functional teams. + Assist in release readiness coordination with development and QA teams. **Learning & Continuous Improvement** + Develop a strong understanding of the business domain, applications, and teams to improve ticket tagging, prioritization, and triage accuracy. + Identify opportunities for process improvements and contribute to evolving Agile practices, governance, and team standards. + Continuously learn and adapt methods to support team productivity and organizational agility. **Other** + Perform other miscellaneous duties, as needed. **Behavioral Competencies** + Highly organized with strong attention to detail. + Collaborative, team-oriented, and proactive in resolving issues. + Comfortable enforcing process standards and holding teams accountable in a constructive way. + Adaptable, curious, and eager to learn the business domain and systems. **Qualifications** + Expert knowledge of Jira configuration, dashboards, filters, and workflow management. + Strong understanding of Agile methodologies, Scrum practices, and backlog management. + Ability to analyze sprint metrics and turn data into meaningful insights. + Familiarity with Confluence, workflow diagrams, and Agile documentation. + Strong communication skills with the ability to work effectively across business and technology groups. + Background in cross‑functional collaboration across product, business analysis, and engineering. **Education and Work Experience** + Bachelor's degree preferred. Will consider candidates with a high school diploma and 5+ years of relevant work experience in lieu of a degree. + Minimum 2 years of experience as a Scrum Master or Agile Project Coordinator. + Strong hands-on experience managing Jira at an administrative or advanced power-user level. + Proven track record facilitating Agile ceremonies and coaching teams. + Demonstrated experience in reporting Agile metrics and presenting data to stakeholders. **Physical and Mental Demands** + Ability to travel up to 5% of time, may also include overnight travel. + Work normal business hours and extended hours when necessary. + Remain in a stationary position, often standing or sitting, for prolonged periods. + Regular use of office equipment such as a computer/laptop and monitor computer screens. + Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 days ago_ _(12/11/2025 10:01 AM)_ **_Job ID_** _2025-2280_ **_\# of Openings_** _1_ **_Category_** _Project Management_

Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. York Telecom provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support. Yorktel is currently seeking a Sr. Field Engineer who is focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes. Duties and responsibilities: This position regularly works in a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome. This position will trouble shoot issues, make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. * Provide technical support to the sales team in a comprehensive, thorough, detailed and time sensitive manner. * Intensive interface with clients and job sites to document customer requirements and job site conditions. * Provide and document customer design based on the client requirements and job site conditions. * Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor. * Develop Statement of Work for each job based on system design and customer requirements. * Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches; Design/Build and Bid/Build specifications; and operational capabilities narratives, etc. * Develop accurate job cost estimates for each job. * Provide technical response to the customer RFP/RFQ/RFI. * Be capable of working effectively and efficiently with support from other members of the engineering team. * Maintain complete and accurate project documentation and records. * Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors. * Effectively coordinate and manage multiple system design projects. * Be responsible for successfully completing assignments on time and within budget. * Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams. * Knowledge of and adherence to York-VCA policies and procedures. * Create Scope of Work documents to reflect solution descriptions, capabilities, and limitations * Present technical solutions to executive-level audiences at partner and client organizations * Maintain ongoing knowledge of York-VCA processes and procedures as well as individual customer process' and procedures * Participate in transition activities to permit effective information transfer from pre-sales to implementation teams * Create test plans for testing solutions in York-VCA and customer labs * Perform testing in York-VCA and customer labs emulating live world environments * Analyze customer networks to discern visual communications requirements * Research technical issues involving the network and visual communications equipment * Provide support for ad hoc and one-of-a-kind projects * Work with manufacturers and vendors on current and future technologies and products to be able to select applicable technologies and products to present to clients. * Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable * InfoComm CTS certification with Advanced CTS-D certification desirable * Willingness to pursue and attend additional training related to performance of job. * Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word) * Polycom CVE certification preferred * Proficiency in video network infrastructure commissioning and support processes * Knowledge of video and audio-conferencing service standards * Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools * Knowledge of audiovisual, videoconferencing and IT products and applications * Other duties as assigned. Required Skills/Abilities: * High levels of Professionalism and Integrity * High ability to work with peers * Exceptional customer service skills * Exceptional written, verbal, and interpersonal skills. * Excellent problem-solving skills * Always maintain a professional attitude and appearance * Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project. * Domestic travel requiring multi-night stays within and at times outside the local work area * Valid passport; International travel possible * Valid U.S. driver's license * If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc. * Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations. Education and Experience: * Education: * A Senior Field Engineer in this role may have a degree in a related field such as audio engineering, electrical engineering, or computer science. A technical degree may not be required, but having one can be beneficial as it demonstrates a strong foundation in technical skills and knowledge. Additionally, certifications in specific AV systems, such as Crestron or AMX, can also be helpful. * Experience: * A Senior Field Engineer in this role should have several years of experience working with audiovisual equipment and systems. They should have a thorough understanding of various AV systems, including design, installation, and troubleshooting. They should have experience leading a team of technicians and managing projects, including creating project timelines and budgets. * They should also have excellent communication skills and the ability to work well with clients to understand their needs and provide solutions. * Overall, this role should have a combination of technical expertise, project management skills, and strong communication skills to be successful in their role. Physical Requirements: * Ability to lift and carry objects up to 50 lbs. * Frequent sitting, standing, and walking * Limited weekend and/or night work may be required Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Application Security Engineer will be an integral part of the security team and will work cross-functionally with several lines of business to ensure the secure delivery of products and applications. The Application Security Engineer will be expected to attend stand-ups and strategy sessions to identify areas of risk and offer consulting on best practices. The Application Security Engineer will act as a champion and will formalize the integration of application security into our current processes and tools. **Responsibilities** The Application Security Engineer will be expected to facilitate technical design reviews, perform code analysis, offer remediation recommendations, perform manual and dynamic security testing, and document and present all findings. The Application Security Engineer will work closely with the Development, Release, and QA teams to identify and coordinate security testing, validate, test, and vet both internally and externally developed applications. As an Application Security Engineer, you will act as a DevSecOps Engineer that will be responsible for secure application delivery as well as the underlying infrastructure. The Application Security Engineer must be comfortable with securing cloud-based products in environments such as AWS, Azure and Salesforce. Additionally, this position will provide security risk assessments, create threat models and assist the team with vulnerability testing. Additionally, this position manages the ISC2 responsible reporting program that supports the organization's secure application delivery objectives. In addition to the daily duties described, the individual will assist the security engineering team in the management of security technologies administered by the group (e.g., WAF, Firewall, IDS, and SEIM). This would be an "as needed" function, which is primarily to provide coverage for those duties when individuals on the security engineering team are out of the office for training or vacation. Additionally, the Application Security Engineer will be expected to participate in the Incident Response team and act as a Subject Matter Expert when dealing with the continuity of our operations and when responding with cyber incidents. + Conduct security assessments: Perform comprehensive security assessments of applications, including static code analysis, dynamic application testing, and penetration testing. Identify vulnerabilities, weaknesses, and potential attack vectors. + Secure code review: Review application source code to identify security flaws, such as insecure authentication mechanisms, input validation vulnerabilities, and potential injection attacks. Provide recommendations for remediation and best practices for secure coding. + Threat modeling: Collaborate with development teams to identify and assess potential threats and risks associated with the application. Use threat modeling techniques to prioritize security controls and countermeasures. + Develop and implement security controls: Design, develop, and implement security controls and countermeasures to protect applications against common security threats, such as cross-site scripting (XSS), cross-site request forgery (CSRF), and SQL injection. Implement secure coding practices and security guidelines. + Vulnerability management: Establish and maintain a vulnerability management program for applications. Track and prioritize vulnerabilities based on their severity and impact. Coordinate with development teams to ensure timely remediation of identified vulnerabilities. + Security testing automation: Develop and maintain automated security testing tools and scripts to streamline the application security testing process. Integrate security testing into the continuous integration and deployment (CI/CD) pipeline. + Security training and awareness: Conduct security training and awareness programs and determine skills training needs for development teams, promoting secure coding practices andawareness of common security vulnerabilities. Stay updated with the latest security trends, attack techniques, and best practices. + Incident response: Provide support during security incidents or breaches related to applications. Participate in incident response activities, including containment, investigation, and remediation. + Compliance and regulatory requirements: Ensure that applications adhere to relevant security compliance standards, industry regulations, and data privacy requirements (e.g., GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability)). Collaborate with compliance teams to address any compliance-related concerns. + Security documentation and reporting: Prepare and maintain security documentation, including security policies, procedures, and guidelines. Generate periodic reports on the security posture of applications and present findings to relevant stakeholders. Other responsibilities include: + Maintain and manage all pipelines from a security perspective. + Onboard new pipelines for security tooling. + Keep pipeline diagrams up to date with current security details. + Serve as the primary SME for the DAST scanner.This includes configuration, testing, vulnerability management, and remediation oversight. + Recommend continuous improvements for the SAST scanner. + Security code release approvals + Maintain and manage the WAF, including signatures, configuration, and threat intel feeds. + Serve as the SME and provide recommendations for ongoing improvements. + Establish baseline WAF signatures for XD Prod following the Silverline migration. + Baseline WAF signatures after code releases. + Serve as the primary point of contact for vetting bug reports and managing the informed disclosure process. + Assist with attestation data gathering. + Support and assist with threat modeling. + Act as the formal backup for the threat modeling and attestation processes. + Review and approve Security Assessment Review reports as needed. + Perform other duties as required. **Behavioral Competencies** + Ability to demonstrate and support the ISC2 Core Values: Integrity, Excellence, Inclusion, Advocacy and Commitment + Function as an architect, who can conduct architecture reviews of new systems and solutions. + Serve as a builder who can build and integrate application security in our SDLC. + Act as a collaborator, who likes to engage with the team and the industry. + Serve as a team player, who will jump in and assist in other security functions as needed. + Function as a leader, who will use your knowledge and to train and guide developers and engineers. + Demonstrate a passion for application security, creative and critical thinking, strong analysis skills, the ability to work in a fast-paced environment, and have familiarity with agile, continuous integration, and continuous deployment. + Experience in securing SaaS-delivered offerings in multiple cloud environments deployed with automation & orchestration. **Qualifications** + Ability to write some code, as needed, to conduct security-focused testing. + Application Experience with common testing tools such as Veracode, Fortify, Zap, Burp, and fiddler, among others. + Application Understanding of common vulnerabilities & remediation. + Application Knowledge and understanding of automation and scripting languages. + Design & code review skills. + A solid understanding of Microsoft platforms such as .NET, Windows, C#, Azure. + General Knowledge of cloud security, API (Application Programming Interface) security, and associated best practices. **Education and Work Experience** + Bachelor's degree in computer science, information systems, related engineering field. Will consider a high school diploma and 10+ years of relevant work experience, as well as current additional credentials (CCSP, GDSP, etc..) in lieu of a degree. + A CISSP and CSSLP are required for this position. + 8+ years of experience in Information Security. + 8+ years of experience with static and dynamic analysis for coding and vulnerability identification and remediation. + 5+ years of Secure Development experience. + Application Experience with implementing Secure Development Lifecycle in an agile environment. + First-hand experience with architectural reviews, application reviews, and penetration testing. + Application Experience with Continuous Integration processes, particularly with building security practices into the pipeline. **Physical and Mental Demands** + Ability to travel up to 10% of time. May also include overnight travel. + Work extended hours, when necessary. + Work in an office environment using dual monitor computer screens. + Sitting for extended periods. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 weeks ago_ _(11/19/2025 1:29 PM)_ **_Job ID_** _2025-2253_ **_\# of Openings_** _1_ **_Category_** _Information Security_

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Senior Data Architect is the enterprise's authoritative leader for data architecture, governance, and data activation. With a data strategy and governance framework now established, this role is accountable for turning strategy into execution-operationalizing governance, maturing data practices, and advancing the data lake into a governed, insight-driven, activation-ready platform. This leader oversees the Data team (DBA and Data Engineer) and will define the next phase of the organization's data ecosystem-powering enterprise analytics, CDP activation, personalization, segmentation, AI/LLM enablement, marketing automation, reporting, and secure data use across the customer/member lifecycle. Success means shifting data from a passive asset to a scalable, trusted, revenue- and experience-driving capability. ****This position is not available to residents of California.**** **Responsibilities** **Data Governance & Policy Ownership** + Own, operationalize, and enforce the enterprise-wide data governance framework, standards, and stewardship model. + Define policies for classification, access, retention, lineage, and lifecycle management. + Lead or co-lead governance forums to drive adoption and accountability. + Ensure compliance with GDPR, CCPA/CPRA, and privacy/security standards. **Data Architecture Strategy & Execution** + Define and maintain the enterprise data architecture roadmap across warehouse, lake, CDP, Fabric, and analytical platforms. + Advance the data lake into a governed, curated, high-quality platform optimized for analytics and activation. + Architect conceptual, logical, and physical data models aligned to business needs. + Guide storage and architecture decisions (relational, dimensional, NoSQL, event-driven, lakehouse, etc.). **Data Enablement for Analytics, CDP & Personalization** + Partner with CX, Marketing, Product, and Technology teams to enable: + Segmentation & audience modeling + Personalization & progression marketing + Marketing automation & orchestration + CDP activation & identity resolution + Ensure data quality, availability, lineage, and readiness for reporting and advanced analytics. **Enterprise Collaboration & Governance Influence** + Serve as the primary architectural authority for data across CRM, LMS, ERP, ecommerce, CMS, CDP, BI, and marketing technologies. + Collaborate closely with Security, Architecture, Applications, and Infrastructure teams to ensure secure and resilient data use. + Represent data architecture in ARB/design authority processes. **Advanced Capabilities, LLMs & Self-Service Enablement** + Enable AI/ML and LLM use cases by ensuring governed, high-quality data pipelines and model-ready datasets. + Partner with data science and product teams to support generative AI, recommendation engines, and predictive analytics. + Lead the design and enablement of self-service analytics and data applications, empowering business users to securely access, explore, and activate data. + Evaluate and introduce emerging data architecture patterns, automation, and governance tooling (e.g., Fabric, lakehouse, semantic models). Perform other miscellaneous duties, as needed. **Behavioral Competencies** + High integrity in handling confidential data and regulatory requirements. + Demonstrated passion for data and data-driven business models. **Management Responsibility** + Lead and mentor the DBA and Data Engineer to establish modern engineering practices. + Oversee ingestion, transformation, pipelines, ETL/ELT, monitoring, and optimization. + Manage lifecycle: provisioning, upgrade, archival, and decommissioning of data systems. **Qualifications** + Proven ability to operationalize data strategies, not just design them. + Certifications in cloud, data architecture, or governance frameworks are an asset. + Strong SQL expertise; familiarity with NoSQL and modern data architectures. + Familiarity with LLM data requirements: grounding, retrieval, vectorization, data governance for AI/ML, and model readiness pipelines. + Strong business acumen-able to translate strategy into data capabilities. + Excellent stakeholder influence and communication skills. **Education and Work Experience** + Bachelor's degree in Computer Science, Data Management, IT, or related field. Will consider candidates with a high school diploma and 10 years of experience in data architecture; 7 years in a lead or enterprise data architect role. + 7+ years in data architecture; 5+ years in a lead or enterprise data architect role. + Experience governing enterprise data models, MDM, metadata, and stewardship programs. + Hands-on experience designing and governing data lakes, warehouses, and lakehouse architectures. + Leadership or mentorship experience with data teams (engineers, DBAs, analysts). + Experience with cloud platforms (Azure, AWS, or GCP). + Experience with Microsoft Fabric, Power BI, or lakehouse architecture highly desirable. + Programming experience (Python, Java, C#, etc.). + Experience enabling self-service analytics platforms or applications (e.g., semantic models, governed datasets, business-friendly data access layers). + Experience integrating data across CRM, ERP, LMS, ecommerce, CDP, or marketing ecosystems. + Exposure to personalization, segmentation, progression marketing, or data activation workflows. + Experience supporting AI/ML or LLM-driven solutions preferred. + Experience with GDPR/CCPA and privacy-by-design. + Experience in membership, association, or subscription-driven businesses, preferred. + Experience with ecommerce data and digital experience analytics, preferred. **Physical and Mental Demands** + Ability to travel up to 10% of time, may also include overnight and international travel. + Work normal business hours and extended hours when necessary. + Remain in a stationary position, often standing or sitting, for prolonged periods. + Regular use of office equipment such as a computer/laptop and monitor computer screens. + Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _4 days ago_ _(12/9/2025 4:29 PM)_ **_Job ID_** _2025-2282_ **_\# of Openings_** _1_ **_Category_** _Information Technology_

Director of Corporate Engagement FLSA Status: Exempt Location: (for National Positions Only) Remote in CA, DC, FL, GA, IL, IN, MD, MA, MI, MN, NJ, NY, NC, OH, OK, PA, TN, TX, VA, WA, WI Salary Range: $110,000 - $120,000 Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships. Currently in 8 cities across the country, we are positioning ourselves for future growth and have an exciting opportunity for a Director of Corporate Engagement. Reporting to the Regional Director, our Director of Corporate Engagement will contribute to the NCR team by managing corporate partnerships that generate revenue for the organization and provide internships for the students we serve. You will be responsible for maximizing the value of these partnerships and deepening the relationship with corporate leaders over time, as well as developing and managing new corporate partnerships by identifying and researching large employers in your market and leveraging existing relationships for introductions and referrals. The Director must live in or near our Washington, DC office and is expected to be in the office or visiting with employer partners in DC Metro area on most days. Attending networking events (SIM, Chamber of Commerce, etc), sometimes early morning or after business hours, several times each month is expected. Working in collaboration with other leaders and colleagues, the Director of Corporate Engagement will be responsible for the following: Duties and Responsibilities Oversee the corporate partnerships that generate internships and related revenue in excess of $1 million annually. Oversee market and prospect research on new potential Corporate Partners relevant to the organization. Oversee a portfolio of current corporate partnerships (accounts) with potential for growth, and manage relationships with executives associated with each, as well as onboarding new Corporate Partners. Oversee the development of prospect lists, relationship mapping, and confirm priority initiatives. Actively identify, drive and own partner pipeline, and conduct regular opportunity reviews with partners throughout the renewal process. Track, measure and manage our corporate partners success against metrics to maximize results and demonstrate ROI in executive briefings several times each year. Provide partners with performance data and collaborate with their teams to drive growth; Collaborate with other sites and the national organization to develop cross-site partnerships and maximize the potential engagement with our nationwide/enterprise corporate partners. Working with the Regional Director, develop and manage the partner internship pipeline. Secure and manage meetings with corporate partners, including other stakeholders as appropriate. Complete analysis of each year s renewals, growth and learnings from stakeholder feedback; and, Other duties as assigned The Ideal Candidate The ideal candidate has the following: At least 7 years of experience in sales, staffing, workforce development, or account management, preferably in a non-profit, education, or staffing organization. Experience in selling to major employers in NCR a plus. Advanced experience in managing corporate partnership accounts and demonstrated experience building C-level relationships. Advanced experience in generating leads and managing pipelines. Ability to quickly build trust and credibility with corporate partners and all other internal and external stakeholders. A consultative sales approach, ability to communicate and problem solve in real time. Strong executive presence and professional demeanor. Ability to work both independently and in a team setting. Strong sense of accountability for both our program and your own personal/professional development. Ability to relate to and work with diverse populations in a variety of settings; and, Ability to work a flexible schedule in certain months to meet the needs of the business. Compensation In our quest to be a nonprofit employer of choice, we offer: Competitive compensation commensurate with experience and qualifications Medical, dental, and vision insurance Company-paid life and disability insurance Generous paid time off policy, (10) company paid holidays, and Soft Close between Christmas and New Year s. 403(b) retirement savings plan with company match Communications allowance Focus Fridays and Flexible work arrangements Our Commitment to People Genesys Works is an equal opportunity employer who is committed to fostering an equitable, inclusive, and respectful workplace where all individuals feel valued and empowered. It starts with our talented candidates. We celebrate diversity in all its forms and seek to recruit, support, and retain talent that reflects the culturally diverse communities we serve. Discrimination or harassment of any kind has no place here.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** Enterprise Account Executives are responsible for leading and growing new business revenues for the ISC2 portfolio. This is a hunting, customer-facing role with a consultative approach to identifying, scoping, progressing and closing new opportunities. You will partner with the Client Success and Solution teams, and be fully supported by the Product team. You will have a strong collaborative mindset and approach to balance customer advocacy (external stakeholders) with cross-functional team collaboration (internal stakeholders). ****This position is not available to residents of California.**** **Responsibilities** + Deliver plans and strategies that will achieve agreed-upon sales quotas + Accurately forecast monthly, quarterly, and annual targets for an assigned region/territory/portfolio + Effectively manage a portfolio of accounts by establishing clear account and portfolio plans and forecasts, prioritizing activity and generating short-term results opportunities in new client systems, while simultaneously being able to identify "expand" opportunities for multi-year or long-term engagements/contracts + Cultivate key customer relationships, manage stakeholders to advance and close new business + Mine existing relationships, product footprint and new product plans to further grow ISC2's key relationships and expand share of wallet + Differentiate between customers' "wants" and "needs" and coach others to do so, to separate strategic and tactical requirements, and influence the outcome of a sales process accordingly + Establish and build rapport with ISC2's primary buyer: the CHRO, CISO, as well as his/her universe of stakeholders. + Link business needs/outcomes to technology solutions and outcomes with an eye toward ROI and the creation of case studies and stellare references + A deep understanding of ISC2's unique value proposition, and how to align it directly to client needs/requirements + Establish strategies to grow partner revenue, including engaging, enabling multiple teams within large distributors + Manage/direct partners with quarterly objectives, pipeline generation, and revenue targets + Deliver ISC2 product/solution demonstration online, and facilitate a collaborative and interactive conversation with potential clients + Understand ISC2's solution and competitive products to be able demonstrate our value proposition effectively to client + Engage meaningfully with C-level and Executive decision makers at the enterprise levels + Play an integral role in ensuring product engagement by supporting and coaching the Client Success team to meet and exceed client needs and expectations + Communicate the "voice of clients and prospects", as well as competitor intelligence with internal lSC2 stakeholders to inform ISC2's product development and innovation roadmap + Perform miscellaneous duties as assigned. **Behavioral Competencies** + Strong written and verbal communications skills, both written and verbal. + Ability to work with clients collaboratively to design and facilitate outcome-driven meetings that achieve results, have a clear process and enhance and deepen positive relationships over time + Self-motivated, ability to lead projects and initiatives, project a positive attitude; generate energy with colleagues and clients + Energized by the opportunity to be part of a fast-growing, early stage commercial function; not intimidated or demotivated by the opportunity to contribute to the creation of new processes, tools or methods for contributing to ISC2's future growth + Integrity, transparency in communication, humility, team-orientation, motivated by collaboration + Has a drive for performance, as well as being a creative problem-solver in the face of challenges or where new solutions have to be created to meet a client requirement or need **Qualifications** + Proficiency with CRM systems, reporting tools, and order processing workflows + Hunter/new business acquisition experience and a strong track record of meeting or exceeding sales plan/quota + Strong prospecting and opportunity management skills + Demonstrated ability to distinguish between "qualified" versus "interested" clients, as well as the ability to manage and move opportunities through the pipeline + Demonstrated sales process, strategic account planning, negotiation and closing skills + Successful experience building and managing a portfolio/territory as well as creating and delivering an accurate forecast + Depth and experiencing managing and organizing multiple stakeholders at all levels of an HR or talent organization + Demonstrated experience selling talent solutions within enterprises **Education and Work Experience** + Bachelor's degree in related field or equivalent experience; Advanced or Masters degree is a plus + 7+ years' experience successful account management within USA Markets + Experience/educational background in technology, cyber, and/or learning and development preferred **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Work extended hours when needed + Remain in a stationary position, often standing or sitting, for prolonged periods + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 weeks ago_ _(12/2/2025 8:32 AM)_ **_Job ID_** _2025-2192_ **_\# of Openings_** _4_ **_Category_** _Sales_

Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. York Telecom provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support. Yorktel is currently seeking a Sr. Field Engineer who is focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes. Duties and responsibilities: This position regularly works in a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome. This position will trouble shoot issues, make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. * Provide technical support to the sales team in a comprehensive, thorough, detailed and time sensitive manner. * Intensive interface with clients and job sites to document customer requirements and job site conditions. * Provide and document customer design based on the client requirements and job site conditions. * Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor. * Develop Statement of Work for each job based on system design and customer requirements. * Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches; Design/Build and Bid/Build specifications; and operational capabilities narratives, etc. * Develop accurate job cost estimates for each job. * Provide technical response to the customer RFP/RFQ/RFI. * Be capable of working effectively and efficiently with support from other members of the engineering team. * Maintain complete and accurate project documentation and records. * Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors. * Effectively coordinate and manage multiple system design projects. * Be responsible for successfully completing assignments on time and within budget. * Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams. * Knowledge of and adherence to York-VCA policies and procedures. * Create Scope of Work documents to reflect solution descriptions, capabilities, and limitations * Present technical solutions to executive-level audiences at partner and client organizations * Maintain ongoing knowledge of York-VCA processes and procedures as well as individual customer process' and procedures * Participate in transition activities to permit effective information transfer from pre-sales to implementation teams * Create test plans for testing solutions in York-VCA and customer labs * Perform testing in York-VCA and customer labs emulating live world environments * Analyze customer networks to discern visual communications requirements * Research technical issues involving the network and visual communications equipment * Provide support for ad hoc and one-of-a-kind projects * Work with manufacturers and vendors on current and future technologies and products to be able to select applicable technologies and products to present to clients. * Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable * InfoComm CTS certification with Advanced CTS-D certification desirable * Willingness to pursue and attend additional training related to performance of job. * Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word) * Polycom CVE certification preferred * Proficiency in video network infrastructure commissioning and support processes * Knowledge of video and audio-conferencing service standards * Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools * Knowledge of audiovisual, videoconferencing and IT products and applications * Other duties as assigned. Required Skills/Abilities: * High levels of Professionalism and Integrity * High ability to work with peers * Exceptional customer service skills * Exceptional written, verbal, and interpersonal skills. * Excellent problem-solving skills * Always maintain a professional attitude and appearance * Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project. * Domestic travel requiring multi-night stays within and at times outside the local work area * Valid passport; International travel possible * Valid U.S. driver's license * If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc. * Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations. Education and Experience: * Education: * A Senior Field Engineer in this role may have a degree in a related field such as audio engineering, electrical engineering, or computer science. A technical degree may not be required, but having one can be beneficial as it demonstrates a strong foundation in technical skills and knowledge. Additionally, certifications in specific AV systems, such as Crestron or AMX, can also be helpful. * Experience: * A Senior Field Engineer in this role should have several years of experience working with audiovisual equipment and systems. They should have a thorough understanding of various AV systems, including design, installation, and troubleshooting. They should have experience leading a team of technicians and managing projects, including creating project timelines and budgets. * They should also have excellent communication skills and the ability to work well with clients to understand their needs and provide solutions. * Overall, this role should have a combination of technical expertise, project management skills, and strong communication skills to be successful in their role. Physical Requirements: * Ability to lift and carry objects up to 50 lbs. * Frequent sitting, standing, and walking * Limited weekend and/or night work may be required Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Senior Director of Digital Platforms will lead the strategy, governance, and execution of the organization's customer-facing and revenue-generating digital platforms. This role is responsible for aligning digital systems with member experience, business growth, and data-driven decision-making. It provides cross-functional leadership across applications, data, and product stakeholders while ensuring the organization's digital technology stack is scalable, performant, and innovative. This role is both strategic and operational - ideal for a digital leader with strong technical acumen, platform ownership experience, and a proven ability to lead cross-functional initiatives in complex environments. **This position is not available to residents of California.** **Responsibilities** **Digital Platform Leadership & Governance** + Oversee the full lifecycle of key digital platforms including:CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms + Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems + Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics **Cross-Functional Oversight** + Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution + Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes + Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts **Digital Analytics & Tagging** + Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP) + Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement + Enable measurement frameworks for personalization and content targeting **AI & Personalization Strategy** + Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement + Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation **Team Leadership** + Build and manage a high-performing team including: + Manager of Enterprise Applications + Web Analytics & Tagging Lead + Community & Engagement Platforms Owner + Provide mentorship and technical guidance across assigned platforms and staff **Qualifications** + Proven success managing complex digital ecosystems with multiple internal and external development partners + Strong knowledge of web platforms (CMS, ecommerce, personalization, analytics, search, chat, LMS) + Excellent cross-functional leadership, communication, and vendor management skills + Familiarity with agile delivery frameworks and SDLC governance practices + Strategic thinker who can translate vision into action + Highly organized with strong follow-through on execution + Comfortable working in a high-growth, fast-paced environment + Strong influencing skills and ability to work across technical and non-technical teams + Committed to building a member-first, data-informed culture of digital excellence **Education and Work Experience** + Bachelor's degree in Computer Science , Technology, or related field; Master's degree in technology or related field, preferred + 15+ years of experience in digital technology, with at least 7 years in digital platform leadership roles + Experience in platform governance, roadmap execution, and lifecycle management + Experience with digital tagging architecture (GA4, GTM) and data-driven reporting + Experience with standing up an AI architecture to support productivity + Experience in AI-driven personalization, member segmentation, or behavioral analytics + Background working with Salesforce-integrated platforms or headless CMS architecture + Exposure to managing or scaling community, learning, or events platforms **Physical and Mental Demands** + Up to 20% travel required. + Work normal business hours and extended hours when necessary. + Remain in a stationary position, often standing or sitting, for prolonged periods. + Regular use of office equipment such as a computer/laptop and monitor computer screens. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _1 month ago_ _(10/30/2025 11:56 AM)_ **_Job ID_** _2025-2178_ **_\# of Openings_** _1_ **_Category_** _Information Technology_

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients. Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others. NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted Key Responsibilities: Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application Identify and troubleshoot technical issues Provide guidance on problem resolution Escalate issues to senior team members when necessary Log all support requests in our ticketing system Maintain knowledge base of common issues and resolutions Provide excellent customer service by building rapport with clients and ensuring their needs are met Work collaboratively with other team members to ensure client satisfaction Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Qualifications: Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role Strong technical knowledge of computer software and hardware Excellent written and verbal communication skills Ability to multitask and prioritize effectively in a fast-paced environment Friendly and patient demeanor with a passion for helping others Ability to work independently and as part of a team Familiarity with ticketing systems and knowledge bases is a plus Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude. NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. For 35 years, Yorktel has been a reliable supplier of VTC and IT solutions to government and private enterprise around the world. Today we are creating a connected workplace experience with advanced collaboration, cloud services, Unified Communications and Collaboration (UCC), AV design-build, and a 24x7 VNOC that manages and monitors rooms and endpoint. Our portfolio also includes consulting, staffing, media production and a 24hr helpdesk that provides advanced monitoring and management with nationwide dispatch and next day service in major cities. Yorktel is a privately-held, minority-owned small business with less than 500 employees, headquartered in Eatontown, New Jersey with offices around the world. If you have what it takes to be part of this rapidly growing company and dynamic, fast-paced industry, we want to hear from you. Yorktel is currently seeking a Sales Account Manager with deep industry expertise to work within our public sector sales organization. The Sales Account Manager will build and foster strategic relationships with senior leaders across government to be at the forefront of their digital transformation. Work jointly with government leaders to merge their mission needs with engineering roadmaps to enable market-making innovations. The successful Sales Account Manager achieves maximum sales profitability, growth, and account penetration within assigned public sector accounts. Through consultative selling, combine an understanding of the government customer's mission with business acumen to make today's vision, tangible mission outcomes of tomorrow. Roles and Responsibilities: This job will provide: * An opportunity to drive mission-focused change within the government like never before in new and transformational ways. * A forum to co-create the art of the possible. * The chance to work with world-class, diverse teams who all have a vested interest in the success of the government agencies. The Sales Account Manager will be responsible for the following: * Business Strategy- Understand the government customer's mission, mission strategy and related industry direction to build and manage a long term, sustainable business portfolio. * Digital transformation - Disrupt the mindset of customers and sales teams by bringing innovative ideas that showcase the need for change and Yorktel's unique value proposition. * Relationship Building - Owns the Relationship - senior level government decision makers and industry partners with trust and integrity. * People Leadership - Mobilize, orchestrate, mentor, and lead the Yorktel team, partners, and customer to help solidify the path to the complex yet exciting digital transformation journey. * Business Development Acumen - Responsible for articulating the joint business plan and business opportunity generation with continuous learning and improvement in industries such as Government, Information Techology, Collaboration, Telco, and Media. The position is responsible and accountable for overall sales processes from initial contact and understanding client needs to the closure of the product/service delivery. Skills and Abilities: * Strong understanding of the public sector customer segment, market dynamics, public sector contracts, and requirements. * Must be comfortable managing relationships with executive level contacts. * Excellent ability to successfully interface with clients and handle multiple priorities concurrently. * Dedication and commitment to get the job done. * Able to work in a fast-paced, continuously evolving environment. * Self-motivated and ability to work independently. * Knowledge of sales and marketing concepts. * Successful track record of winning and closing deals in competitive public sector environments, as well as identifying new opportunities. * High capacity to learn and adapt. * Knowledge of and adherence to York Telecom policies and procedures. * Limited weekend and/or night work may be required. * Domestic travel requiring multi-night stays within and at times outside the local work area. * International travel may be required. * Valid U.S. driver's license is a requirement and must have a positive driver's abstract. * Current valid U.S. Passport is desirable. * Must be willing to complete background checks and drug tests as required by current or future contracts. * Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations. Education and Qualifications: * 5+ years of building strategic business partnerships through selling or consulting with Federal Government / Department of Defense customers. Equally considered will be 5+ years of experience driving digital transformation from within the Federal Government. * Account Management. Track record of effective territory/account/solution management: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, pipeline management, large dollar licensing and deal negotiation required. * Executive Presence. Rapidly building new relations to open door to expand Yorltel's business. Experience and expertise working with senior business decision makers by aligning & reinforcing the value of the solution to the customer's overall business pain and/or strategic opportunities and decision criteria. * Problem Solver. Ability to solve problems, operate independently and excel in ambiguous environments. * Business Value. Ability to synthesize initiatives across the business incorporating a cross-functional team approach. * Collaborative. Orchestrate and influence virtual teams to pursue sales opportunities and lead v-teams through influence, capture, execution. Technical: * Technical Dialog. Coordinating technical sessions making use of whiteboards or other resources to drive solution discussions leveraging published solution architectures for common infrastructure implementations required. * Technical Demonstration. Ability to work with technical teams to demonstrate Yorktel solutions leveraging engineer developed demo environments. * Leadership. Experience with working with large-scaled teams in a cross-functional setting. * Competitive Landscape. Knowledge of enterprise software solutions, cloud and datacenter infrastructure, collaboration software and hardware landscape. * Partners. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs. Education: * Bachelor's degree in a technical field and/or Business or equivalent experience. Physical Requirements: * Ability to lift and carry objects up to 50 lbs. * Frequent sitting, standing, and walking * Limited weekend and/or night work may be required * Must be able to pass suitability requirements * If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc. Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Scrum Master will drive Agile delivery excellence across development teams by owning Jira governance, facilitating Agile ceremonies, and ensuring disciplined prioritization, refinement, and execution of both project and BAU work. This role is hands-on with Jira and responsible for enforcing Agile standards, managing ticket flow, tracking sprint performance, and reporting meaningful KPIs to business and technical stakeholders. The ideal candidate is highly organized, collaborative, and committed to enabling teams to deliver predictable, efficient, and high-quality outcomes while continuously improving processes and team effectiveness. ****This position is not available to residents of California**.** **Responsibilities** **Agile Ceremonies & Coaching** + Lead and facilitate all Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, and Retrospectives. + Ensure proper story refinement and readiness, partnering with Product Owners to maintain healthy and prioritized backlogs. + Reinforce Agile best practices and provide foundational coaching to team members to improve maturity and consistency. + Promote a culture of accountability, transparency, and continuous improvement. **Jira Management & Ticket Governance** + Serve as the primary administrator and governance owner of Jira workflows, fields, ticket structures, dashboards, and reporting. + Ensure consistent ticket quality by validating acceptance criteria, story points, dependencies, tags, impacted teams, and refinement status. + Oversee triage and routing of BAU tickets, ensuring proper classification, priority assignment, and alignment with governance rules. + Partner with developers, BAs, and Product Owners to ensure tickets are assigned appropriately and moved correctly through the workflow. + Identify and resolve workflow gaps, bottlenecks, or misalignments to maintain a clean, compliant, and actionable backlog. **KPI Tracking & Reporting** + Track, measure, and report Agile KPIs to business and technical leadership on a recurring basis. + Maintain visibility into team performance, identifying trends, risks, and opportunities for improvement. + Produce regular reports highlighting sprint performance, defect percentage, backlog health, team velocity, delivery predictability, and cycle time. + Provide sprint summaries and insights to ensure teams stay aligned with goals, deadlines, and capacity expectations. + Support resource allocation discussions by providing data-driven insights into capacity and workload. **Cross‑Functional Collaboration** + Partner closely with Product Owners, Business Analysts, PMs, and technical teams to ensure alignment on priorities and dependencies. + Collaborate with business stakeholders to understand impacted areas and ensure tickets are tagged and routed appropriately. + Communicate impediments, risks, and delivery expectations to leadership and cross functional teams. + Assist in release readiness coordination with development and QA teams. **Learning & Continuous Improvement** + Develop a strong understanding of the business domain, applications, and teams to improve ticket tagging, prioritization, and triage accuracy. + Identify opportunities for process improvements and contribute to evolving Agile practices, governance, and team standards. + Continuously learn and adapt methods to support team productivity and organizational agility. **Other** + Perform other miscellaneous duties, as needed. **Behavioral Competencies** + Highly organized with strong attention to detail. + Collaborative, team-oriented, and proactive in resolving issues. + Comfortable enforcing process standards and holding teams accountable in a constructive way. + Adaptable, curious, and eager to learn the business domain and systems. **Qualifications** + Expert knowledge of Jira configuration, dashboards, filters, and workflow management. + Strong understanding of Agile methodologies, Scrum practices, and backlog management. + Ability to analyze sprint metrics and turn data into meaningful insights. + Familiarity with Confluence, workflow diagrams, and Agile documentation. + Strong communication skills with the ability to work effectively across business and technology groups. + Background in cross‑functional collaboration across product, business analysis, and engineering. **Education and Work Experience** + Bachelor's degree preferred. Will consider candidates with a high school diploma and 5+ years of relevant work experience in lieu of a degree. + Minimum 2 years of experience as a Scrum Master or Agile Project Coordinator. + Strong hands-on experience managing Jira at an administrative or advanced power-user level. + Proven track record facilitating Agile ceremonies and coaching teams. + Demonstrated experience in reporting Agile metrics and presenting data to stakeholders. **Physical and Mental Demands** + Ability to travel up to 5% of time, may also include overnight travel. + Work normal business hours and extended hours when necessary. + Remain in a stationary position, often standing or sitting, for prolonged periods. + Regular use of office equipment such as a computer/laptop and monitor computer screens. + Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 days ago_ _(12/11/2025 10:01 AM)_ **_Job ID_** _2025-2280_ **_\# of Openings_** _1_ **_Category_** _Project Management_

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking a Project Manager who is a member of the onsite client Project Management Team within York Telecom Corporation. A Qualified Project Manager will apply their industry knowledge, experience, interpersonal skills and administrative techniques to coordinate activities to implement various solutions at the client site for York Telecom customers. Roles and Responsibilities: Responsible for coordinating all internal and external tasks to deploy assigned service projects Ability to handle several large to mid-size projects as well as several additional smaller projects simultaneously Responsible for conducting internal and external kickoff meetings for projects and establishing project schedules Responsible for scheduling and holding project status meetings, as necessary Ability to project job cost assessment and tracking related to each effort as well as providing monthly project forecasts Interface with vendors as necessary Act as Single Point of Contact during project execution Leadership and Supervisory Responsibilities: Able to lead the Project Team to meet assigned success criteria Lead by Example on all engagements Responsible for overall client satisfaction Direct and collaborate with project team members for completion of project tasks Skills and Abilities: Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Strong supervisory and leadership skills Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite or related software Education and Experience: 3 - 5 years' experience in Project Management in the Customer Service area PMP or equivalent Project Management Certification desired Degree or equivalent experience in a Technical Field Additional Requirements: Valid U.S. driver's license is a requirement. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 25 pounds at times. Limited weekend and/or night work may be required Must be willing to apply for and receive Suitability Clearance If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc. Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Application Security Engineer will be an integral part of the security team and will work cross-functionally with several lines of business to ensure the secure delivery of products and applications. The Application Security Engineer will be expected to attend stand-ups and strategy sessions to identify areas of risk and offer consulting on best practices. The Application Security Engineer will act as a champion and will formalize the integration of application security into our current processes and tools. **Responsibilities** The Application Security Engineer will be expected to facilitate technical design reviews, perform code analysis, offer remediation recommendations, perform manual and dynamic security testing, and document and present all findings. The Application Security Engineer will work closely with the Development, Release, and QA teams to identify and coordinate security testing, validate, test, and vet both internally and externally developed applications. As an Application Security Engineer, you will act as a DevSecOps Engineer that will be responsible for secure application delivery as well as the underlying infrastructure. The Application Security Engineer must be comfortable with securing cloud-based products in environments such as AWS, Azure and Salesforce. Additionally, this position will provide security risk assessments, create threat models and assist the team with vulnerability testing. Additionally, this position manages the ISC2 responsible reporting program that supports the organization's secure application delivery objectives. In addition to the daily duties described, the individual will assist the security engineering team in the management of security technologies administered by the group (e.g., WAF, Firewall, IDS, and SEIM). This would be an "as needed" function, which is primarily to provide coverage for those duties when individuals on the security engineering team are out of the office for training or vacation. Additionally, the Application Security Engineer will be expected to participate in the Incident Response team and act as a Subject Matter Expert when dealing with the continuity of our operations and when responding with cyber incidents. + Conduct security assessments: Perform comprehensive security assessments of applications, including static code analysis, dynamic application testing, and penetration testing. Identify vulnerabilities, weaknesses, and potential attack vectors. + Secure code review: Review application source code to identify security flaws, such as insecure authentication mechanisms, input validation vulnerabilities, and potential injection attacks. Provide recommendations for remediation and best practices for secure coding. + Threat modeling: Collaborate with development teams to identify and assess potential threats and risks associated with the application. Use threat modeling techniques to prioritize security controls and countermeasures. + Develop and implement security controls: Design, develop, and implement security controls and countermeasures to protect applications against common security threats, such as cross-site scripting (XSS), cross-site request forgery (CSRF), and SQL injection. Implement secure coding practices and security guidelines. + Vulnerability management: Establish and maintain a vulnerability management program for applications. Track and prioritize vulnerabilities based on their severity and impact. Coordinate with development teams to ensure timely remediation of identified vulnerabilities. + Security testing automation: Develop and maintain automated security testing tools and scripts to streamline the application security testing process. Integrate security testing into the continuous integration and deployment (CI/CD) pipeline. + Security training and awareness: Conduct security training and awareness programs and determine skills training needs for development teams, promoting secure coding practices andawareness of common security vulnerabilities. Stay updated with the latest security trends, attack techniques, and best practices. + Incident response: Provide support during security incidents or breaches related to applications. Participate in incident response activities, including containment, investigation, and remediation. + Compliance and regulatory requirements: Ensure that applications adhere to relevant security compliance standards, industry regulations, and data privacy requirements (e.g., GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability)). Collaborate with compliance teams to address any compliance-related concerns. + Security documentation and reporting: Prepare and maintain security documentation, including security policies, procedures, and guidelines. Generate periodic reports on the security posture of applications and present findings to relevant stakeholders. Other responsibilities include: + Maintain and manage all pipelines from a security perspective. + Onboard new pipelines for security tooling. + Keep pipeline diagrams up to date with current security details. + Serve as the primary SME for the DAST scanner.This includes configuration, testing, vulnerability management, and remediation oversight. + Recommend continuous improvements for the SAST scanner. + Security code release approvals + Maintain and manage the WAF, including signatures, configuration, and threat intel feeds. + Serve as the SME and provide recommendations for ongoing improvements. + Establish baseline WAF signatures for XD Prod following the Silverline migration. + Baseline WAF signatures after code releases. + Serve as the primary point of contact for vetting bug reports and managing the informed disclosure process. + Assist with attestation data gathering. + Support and assist with threat modeling. + Act as the formal backup for the threat modeling and attestation processes. + Review and approve Security Assessment Review reports as needed. + Perform other duties as required. **Behavioral Competencies** + Ability to demonstrate and support the ISC2 Core Values: Integrity, Excellence, Inclusion, Advocacy and Commitment + Function as an architect, who can conduct architecture reviews of new systems and solutions. + Serve as a builder who can build and integrate application security in our SDLC. + Act as a collaborator, who likes to engage with the team and the industry. + Serve as a team player, who will jump in and assist in other security functions as needed. + Function as a leader, who will use your knowledge and to train and guide developers and engineers. + Demonstrate a passion for application security, creative and critical thinking, strong analysis skills, the ability to work in a fast-paced environment, and have familiarity with agile, continuous integration, and continuous deployment. + Experience in securing SaaS-delivered offerings in multiple cloud environments deployed with automation & orchestration. **Qualifications** + Ability to write some code, as needed, to conduct security-focused testing. + Application Experience with common testing tools such as Veracode, Fortify, Zap, Burp, and fiddler, among others. + Application Understanding of common vulnerabilities & remediation. + Application Knowledge and understanding of automation and scripting languages. + Design & code review skills. + A solid understanding of Microsoft platforms such as .NET, Windows, C#, Azure. + General Knowledge of cloud security, API (Application Programming Interface) security, and associated best practices. **Education and Work Experience** + Bachelor's degree in computer science, information systems, related engineering field. Will consider a high school diploma and 10+ years of relevant work experience, as well as current additional credentials (CCSP, GDSP, etc..) in lieu of a degree. + A CISSP and CSSLP are required for this position. + 8+ years of experience in Information Security. + 8+ years of experience with static and dynamic analysis for coding and vulnerability identification and remediation. + 5+ years of Secure Development experience. + Application Experience with implementing Secure Development Lifecycle in an agile environment. + First-hand experience with architectural reviews, application reviews, and penetration testing. + Application Experience with Continuous Integration processes, particularly with building security practices into the pipeline. **Physical and Mental Demands** + Ability to travel up to 10% of time. May also include overnight travel. + Work extended hours, when necessary. + Work in an office environment using dual monitor computer screens. + Sitting for extended periods. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 weeks ago_ _(11/19/2025 1:29 PM)_ **_Job ID_** _2025-2253_ **_\# of Openings_** _1_ **_Category_** _Information Security_

Job Description Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. York Telecom provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support. Yorktel is currently seeking a Sr. Field Engineer who is focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes. Duties and responsibilities: This position regularly works in a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome. This position will trouble shoot issues, make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. Provide technical support to the sales team in a comprehensive, thorough, detailed and time sensitive manner. Intensive interface with clients and job sites to document customer requirements and job site conditions. Provide and document customer design based on the client requirements and job site conditions. Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor. Develop Statement of Work for each job based on system design and customer requirements. Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches; Design/Build and Bid/Build specifications; and operational capabilities narratives, etc. Develop accurate job cost estimates for each job. Provide technical response to the customer RFP/RFQ/RFI. Be capable of working effectively and efficiently with support from other members of the engineering team. Maintain complete and accurate project documentation and records. Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors. Effectively coordinate and manage multiple system design projects. Be responsible for successfully completing assignments on time and within budget. Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams. Knowledge of and adherence to York-VCA policies and procedures. Create Scope of Work documents to reflect solution descriptions, capabilities, and limitations Present technical solutions to executive-level audiences at partner and client organizations Maintain ongoing knowledge of York-VCA processes and procedures as well as individual customer process' and procedures Participate in transition activities to permit effective information transfer from pre-sales to implementation teams Create test plans for testing solutions in York-VCA and customer labs Perform testing in York-VCA and customer labs emulating live world environments Analyze customer networks to discern visual communications requirements Research technical issues involving the network and visual communications equipment Provide support for ad hoc and one-of-a-kind projects Work with manufacturers and vendors on current and future technologies and products to be able to select applicable technologies and products to present to clients. Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable InfoComm CTS certification with Advanced CTS-D certification desirable Willingness to pursue and attend additional training related to performance of job. Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word) Polycom CVE certification preferred Proficiency in video network infrastructure commissioning and support processes Knowledge of video and audio-conferencing service standards Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools Knowledge of audiovisual, videoconferencing and IT products and applications Other duties as assigned. Required Skills/Abilities: High levels of Professionalism and Integrity High ability to work with peers Exceptional customer service skills Exceptional written, verbal, and interpersonal skills. Excellent problem-solving skills Always maintain a professional attitude and appearance Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project. Domestic travel requiring multi-night stays within and at times outside the local work area Valid passport; International travel possible Valid U.S. driver's license If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc. Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations. Education and Experience: Education: A Senior Field Engineer in this role may have a degree in a related field such as audio engineering, electrical engineering, or computer science. A technical degree may not be required, but having one can be beneficial as it demonstrates a strong foundation in technical skills and knowledge. Additionally, certifications in specific AV systems, such as Crestron or AMX, can also be helpful. Experience: A Senior Field Engineer in this role should have several years of experience working with audiovisual equipment and systems. They should have a thorough understanding of various AV systems, including design, installation, and troubleshooting. They should have experience leading a team of technicians and managing projects, including creating project timelines and budgets. They should also have excellent communication skills and the ability to work well with clients to understand their needs and provide solutions. Overall, this role should have a combination of technical expertise, project management skills, and strong communication skills to be successful in their role. Physical Requirements: Ability to lift and carry objects up to 50 lbs. Frequent sitting, standing, and walking Limited weekend and/or night work may be required Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.