Workplace Manager & Executive Assistant (Temp Position- Maternity Leave)
Yotpo job in New York, NY
Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
We're looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement.
In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders. You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations.
This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes.
What You'll Do
Office Operations & Facilities
* Lead daily office logistics, operations, and administration for the New York site
* Oversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experience
* Manage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordination
* Oversee office supplies, snack and catering orders, deliveries, and workplace standards
* Manage lunch reservations and monitor seating plans
* Track monthly facilities and budget reports
People Experience & Culture
* Plan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc.
* Support employee experience in Toronto through remote coordination with the local team
* Celebrate employee birthdays, anniversaries, and milestones
* Lead engagement initiatives that reinforce values, belonging, and a positive culture
* Translate employee feedback into actionable improvements
* Support onboarding and new hire orientation
Executive Assistant & Administrative Support
* Manage complex executive calendars across multiple time zones
* Coordinate meetings, conference calls, scheduling, agendas, and cross-functional planning
* Track action items and ensure follow-through
* Support executive and leadership visits, offsites, and conferences
* Maintain confidentiality and handle sensitive information
You Are
* Relevant experience in office management, workplace operations, employee experience, facilities, or executive support
* Highly organized, detail-oriented, proactive, and resourceful
* Able to manage multiple priorities in a fast-paced, changing environment
* Excellent communicator with strong interpersonal skills
* Skilled in Google Suite and/or Microsoft Office
* Experienced in vendor coordination, event planning, and/or budget management
* A positive "can-do" attitude and a strong sense of ownership
Bonus Points
* Experience in a global company or fast-scaling tech/startup environment
* Creative ideas for employee engagement and workplace culture
* Familiar with workplace tools (budget tracking platforms, facilities tools, employee feedback systems)
Why You'll Love Working With Us
You'll help make our North America sites truly great places to work-organized, welcoming, fun, and people-focused. If you love creating order, supporting great teams, and making the workplace better every day, we'd love to meet you.
#LI-Hybrid
Workplace Manager & Executive Assistant (Temp Position- Maternity Leave)
Yotpo job in New York, NY
Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
We're looking for a highly organized, proactive, and people-focused NA People Experience & Operations Manager to join us as a 4-month maternity leave replacement.
In this high-impact role, you will manage day-to-day office operations, drive People Experience initiatives, and provide administrative support to senior leaders. You will oversee our New York office directly and support the Toronto site remotely, ensuring smooth office operations and an excellent employee experience in both locations.
This role is ideal for someone who thrives in a fast-paced environment, loves creating a positive workplace culture, and enjoys making sure everything runs seamlessly behind the scenes.
What You'll Do Office Operations & Facilities
Lead daily office logistics, operations, and administration for the New York site
Oversee the Toronto office remotely, working with the local team to ensure smooth operations, facility needs, events, and employee experience
Manage vendors, building contacts, maintenance, security, HVAC, cleaning services, and IT coordination
Oversee office supplies, snack and catering orders, deliveries, and workplace standards
Manage lunch reservations and monitor seating plans
Track monthly facilities and budget reports
People Experience & Culture
Plan and execute in-office events: happy hours, holidays, team lunches, celebrations, offsites, etc.
Support employee experience in Toronto through remote coordination with the local team
Celebrate employee birthdays, anniversaries, and milestones
Lead engagement initiatives that reinforce values, belonging, and a positive culture
Translate employee feedback into actionable improvements
Support onboarding and new hire orientation
Executive Assistant & Administrative Support
Manage complex executive calendars across multiple time zones
Coordinate meetings, conference calls, scheduling, agendas, and cross-functional planning
Track action items and ensure follow-through
Support executive and leadership visits, offsites, and conferences
Maintain confidentiality and handle sensitive information
You Are
Relevant experience in office management, workplace operations, employee experience, facilities, or executive support
Highly organized, detail-oriented, proactive, and resourceful
Able to manage multiple priorities in a fast-paced, changing environment
Excellent communicator with strong interpersonal skills
Skilled in Google Suite and/or Microsoft Office
Experienced in vendor coordination, event planning, and/or budget management
A positive “can-do” attitude and a strong sense of ownership
Bonus Points
Experience in a global company or fast-scaling tech/startup environment
Creative ideas for employee engagement and workplace culture
Familiar with workplace tools (budget tracking platforms, facilities tools, employee feedback systems)
Why You'll Love Working With Us
You'll help make our North America sites truly great places to work-organized, welcoming, fun, and people-focused. If you love creating order, supporting great teams, and making the workplace better every day, we'd love to meet you.
#LI-Hybrid
Auto-ApplySenior Vice President, OPS Process Engineer
New York, NY job
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Senior Vice President OPs Process Engineer to join our team. This role is located in New York.
In this role, you'll make an impact in the following ways:
Responsible for driving process optimization, transformation and innovation across operations to accelerate AI.
Partners with business leadership to recommend and design re-engineering initiatives based on strategic goals.
Identify optimisation opportunities to reduce redundancies, overlap and similarities
Acts as a subject matter expert for business process improvement across the LOB ensuring best practice.
Leverage relevant tools as well as effective use of data to articulate & solve business problems.
Leverage process domain experience to identify & build process automation solutions
Establishes the strategic approach for business process re-engineering within assigned area based on broad functional goals.
Guides staff in strategies for building, adoption and utilization of re-engineering initiatives.
Provides input into the development of solutions and long-term goals for the function
Contribute to the Process Re-engineering community via various means e.g., training, showcase of projects and best practices
Act as a Process Re-engineering, coach, facilitator & mentor
To be successful in this role, we're seeking the following:
4-10 years significant experience of leading complex re-engineering projects and programs
Knowledge of Process Re-Reengineering Digital Tools and capabilities (e.g., iGrafx, Visio, UI Path, BPMN)
Lean / Six Sigma and/or PMP certification is preferred
Experience in financial services preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $100,000 and $139,500 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Peer Specialist
New York, NY job
VNS Health Peer Specialists/ Advocates are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists/Advocates embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from chronic mental illness, psychological trauma, or substance abuse with meaningful resources. By sharing personal, practical experience, knowledge, and firsthand insights, Peer Specialists/ Advocates directly help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional. Sharing your experience with others who are navigating behavioral health and substance use challenges is life changing which is why we welcome you to apply even if you don't meet all criteria .
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Conducts phone and field outreach to locate and enroll clients/consumers/members into programs services
Builds relationship and trust with clients and their family/caregiver and assists with their interactions with professionals on the team
Works collaboratively on an interdisciplinary team to discuss care needs and identify solutions to support clients/consumers/members
Applies mutually shared and lived experiences to build relationships and trust with the client/consumers/members
Educates clients/consumers/members about program services, benefits, and self-help techniques. Serves as a role model, advocate and mentor. Escorts clients/consumers/members to appointments as needed
Advocates effective recovery-based services on behalf of clients/consumers/members. Assists in clarifying rehabilitation and recovery goals
Teaches and models symptom management and coping skills for resilience. Empowers clients to take a proactive role in their recovery process
Reviews service plans with clients/consumers/members and their families or caregivers. Provides ongoing education, guidance, support and encouragement
Develops inventory of resources that will meet the client's needs as identified in the assessment and or-treatment process
Provides navigation services to help clients/consumers/members connect with community-based services and supports
Documents in EMR in accordance with program policies/procedures, VNS Health standards, and city, state and federal regulatory requirements
Assists clients/consumers/members with transition to alternate housing, when appropriate
Participates in case conferences, staff meetings, supervision and training programs
Develops a mutual self-disclosure between themselves and clients/consumers/members. Serves as a bridge between team members and participant
For Certified Community Behavioral Health Clinical (CCBHC):
Educates clients about the different types of treatment available, including medications for addiction treatment
Helps clients identify their strengths as well as obstacles to their recovery
Assists clients with applying for benefits
Provides resources for external and post-discharge services
Participates as part of interdisciplinary team in discussion of, planning for and actively participating in treatment goals for clients/consumers/members
For IMT, ACT, MC, OMH Suicide Prevention:
Practice regularly in the community, including traveling to patients' homes, or schools, to engage frequently with clients. Navigate emergency situations
Qualifications
High school diploma or equivalent required
FOR CCBHC ONLY: New York Certified Recovery Peer Advocate (CRPA) required
Minimum of one year experience in a mental health, substance use treatment program, health care or human services setting, preferred
Experience working with a severely mentally ill, psychological trauma, and/or substance using population, preferred
Effective oral/written/interpersonal communication and relationship building skills required
Ability to work independently and collaboratively on an interdisciplinary team
Computer literacy (electronic health records, word processing, e-mail, internet research, data entry), required
Valid New York State driver's license, as determined by operational/regional needs
Bilingual skills in English and Spanish, preferred
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Professional Liability Associate
Remote or Sonoma, CA job
Hybrid Work Flexibility
This role requires a minimum of two in-office days per week, with the flexibility to work remotely for the remainder of the week. Our robust infrastructure ensures seamless communication, collaboration, and access to resources from anywhere.
About the Company
Manning Kass is a national civil litigation defense firm that stands out from the rest-every case and client matters. Established in 1994 with just sixteen attorneys, we have expanded over the past thirty years to more than 160 attorneys across seven offices, including major economic hubs like New York and Los Angeles.
About the Role
We are seeking a dedicated Professional Liability Associate to join our Team. As a member of our professional liability team you will represent legal professionals, real estate professionals, insurance agents, developers, design professionals, land surveyors, appraisers, and directors and officers in a variety of cases involving legal malpractice claims. The ideal candidate will have excellent communication skills and the ability to interact with clients, businesses and legal teams. Associates work closely with lead attorneys daily, engaging in all phases of litigation-from case evaluation to discovery through trial -focusing on strategic thinking to achieve client goals. We seek candidates who are eager to learn, highly self-motivated, and interested in long-term professional growth.
Responsibilities
Handling every aspect of the professional liability claim including propounding and responding to written discovery and taking and defending depositions.
Proactively manage communications with clients throughout the course of litigation.
Timely and accurate written reporting to our clients in compliance with their case management requirements.
Professional Development Opportunities
We are committed to investing in our team's professional growth. Our distinctive "Manning Kass University" training program offers tailored education and development opportunities to help you thrive as a successful lawyer. Opportunity to try cases, including learning from the firm's ABOTA trial attorneys.
Requirements
Juris Doctor (J.D.) degree.
Active membership in the California State Bar and in good standing.
Demonstrated experience in civil litigation, preferably within a law firm setting.
2 + years of litigation experience.
Strong legal research and writing skills, with attention to detail.
Exceptional communication and advocacy skills, both verbal and written.
Company Offers
Salary Range $120,000-$175,000 + bonus. Salary is commensurate with experience.
We offer a lucrative and generous bonus structure.
Comprehensive benefits package, including medical, dental, vision, disability, life, flexible spending account, and 401K.
Pet insurance coverage.
Referral program.
A company culture that fosters career growth and opportunity.
All applications will be treated with the utmost confidentiality.
Flexible Remote Work - Get Paid to Share Your Opinions on Top Brands
Remote or Rochester, NY job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Event Manager
Glendale, CA job
Hourly Rate Range - $55 - $62/hour
Job Description: Area Manager, Special Events Production
The Special Events team delivers creative, turnkey internal and external events, meetings, and conferences of varying scale and complexity.
We are seeking an Area Manager to support the Production team for a large-scale fan event. This role provides planning, logistics, and onsite operations leadership for an assigned event area, ensuring seamless execution from pre-production through load-out.
Key Responsibilities
Planning & Stakeholder Coordination
Serve as the primary point of contact for all experiences and exhibitors within the assigned area, building strong communication channels with internal partners and external stakeholders.
Participate in planning and review calls, including individual space reviews, offering input and operational insights as relevant.
Partner closely with business units, sponsors, production teams, operations, guest services, catering, security, IT, and other core partners to ensure alignment and efficient information flow.
Assist exhibitors by addressing questions, connecting them with appropriate contacts, and ensuring they have visibility into timelines, requirements, and expectations.
Develop a thorough understanding of all operational, technical, and experiential needs for each space within the area.
Act as the first line of support for business units, resolving questions when possible and escalating complex needs to the Event Producer.
Anticipate challenges and proactively generate solutions with partners and stakeholders.
Onsite Leadership & Operations
Lead all load-in, event-time operations, and load-out activity for the assigned area to keep all phases on schedule.
Ensure business units and sponsors are fully prepared for onsite operations, connecting them to core teams or facilitating information exchange as needed.
Serve as the primary liaison for facility-related needs for all exhibitors in the area.
Maintain consistent communication with Event Management regarding progress, risks, and next steps, immediately flagging any issues that may impact scope, schedule, budget, contracts, or programming.
Coordinate and troubleshoot guest-flow and crowd-management needs in collaboration with exhibitors, operations teams, and security partners.
Communicate schedule changes, updates, and new information promptly to all relevant parties.
Support daily opening and closing procedures, ensuring all spaces are show-ready, exhibitors adhere to operating hours, and guest-clear times are met.
Oversee end-of-show load-out, confirming all exhibitor items are removed by required deadlines and that the entire area is fully cleared.
Meetings & Site Engagement
Attend production meetings, site visits, vendor walk-throughs, and other planning sessions as needed.
Participate in daily wrap-up meetings during load-in and event operations.
Regularly communicate progress, risks, and recommendations to Event Management, escalating items with potential impact on scope, schedule, budget, contracts, or programming.
Education Specialist
Los Angeles, CA job
Education Specialist - Los Angeles, CA
$52 - $59 per hour | Full Time | School-Year Schedule
Make a lasting impact in the lives of K-12 students as an Education Specialist! Cross Country Education is hiring Education Specialists to support schools across Los Angeles. Enjoy autonomy in your role, while being part of a collaborative special education team. With a school-year schedule, you'll have summers and breaks off.
What You'll Do:
Coordinate and manage IEPs for students
Provide instructional support in small group or 1:1 settings
Adapt general education curriculum to meet student needs
Collaborate with teachers and school teams
Travel to one or a few assigned school sites - we aim to minimize travel when possible by assigning nearby locations
Why Join Us:
Competitive pay ($52 - $59 per hour) with weekly direct deposit
Paid mileage and drive time for travel between school sites
Communications stipend (based on role and hours)
Paid training and administrative time
Comprehensive benefits including medical, dental, vision, 401(k) with match, life insurance, tuition reimbursement, and wellness programs (based on role and hours)
Dedicated support team
Company provided laptop
Accrued sick/vacation time and paid holidays (based on role and hours)
What We're Looking For:
CA Education Specialist Credential (Mild/Mod - R3MM, R3MN, R3BM, R3BE or Mod/Severe - R3MS)
Autism Authorization (AAAS or R3MS)
EL Authorization
1 year of experience teaching students with special needs both in and outside of the general education setting
1 year of experience coordinating and writing IEPs
If you're passionate about helping students succeed and want a schedule that aligns with the academic year, apply today!
Know someone else who may be a great fit? Ask about our referral bonus of up to $2,000; even if you're not on our team.
Cross Country Education provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We will consider all employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of FCIHO.
Customer Service Project Manager
Pomona, CA job
Job Title: Project Manager I
Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview)
Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)
Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office)
Job Description:
Support project management staff in completing necessary tasks/deliverables to ensure project success
Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity
Collaborate and communicate with both internal and external stakeholders on project status
Perform necessary tasks to ensure project completion such as (but not limited to):
Sending easement requests
Sending contracts/invoices
Confirming receipt of payment/executed contracts
Releasing meters to operations personnel
Checking project status and dependencies, and communicating status to internal and external stakeholders
Inputting data into systems
Generating reports regarding project status/health and providing to both internal and external stakeholders
Processing initial customer submittals, and routing the submittals to the appropriate stakeholders
Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders
Attend status update calls with stakeholders, and presenting on current project status
Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives
Job Qualifications:
Min High School Diploma or equivalent
Min. 2 years analytical experience reviewing and interpreting data sets
Min. 2 years project coordination/management experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Utility industry experience preferred
Experience with database software (Access, SAP, or equivalent)
Field work not required, the onsite work will be done from an business office
Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well.
This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented.
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Information Technology Support Specialist
Burbank, CA job
The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications. This role serves as an escalation point for Tier I support, performs more complex troubleshooting, and assists with maintaining the organization's IT infrastructure. The Specialist II works both independently and collaboratively to ensure high system availability and deliver an excellent support experience.
Key Responsibilities
Provide Tier II technical support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve intermediate to advanced issues related to operating systems (Windows/mac OS), software, and networking.
Respond to service tickets in a timely manner and document troubleshooting steps and resolutions.
Serve as an escalation point for Tier I technicians and mentor junior support staff.
Qualifications
2-4 years of IT support experience (helpdesk, desktop support, or related roles).
Strong knowledge of Windows/mac OS operating systems and common business applications.
Experience with Active Directory, Microsoft 365, and basic networking concepts.
Troubleshooting skills for hardware, software, and connectivity issues.
Excellent communication, problem-solving, and time-management abilities.
Live/Virtual Event Producer
New York, NY job
A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical, and computing industry, seeks a Live/Virtual Event Producer. Must have great customer service with emphasis supporting the corporate work sector.
The Live/Virtual Event Producer manages the production, editing and encoding of audio and video webcasts and is responsible for project managing streaming media events, both live and pre-recorded. This role requires a highly detail-oriented individual who is comfortable interfacing with clients under fast-paced, time-critical situations and has excellent troubleshooting abilities. This position would be split between onsite and remote support.
Responsibilities:
Create, update, project manage and edit live and on-demand streaming media events.
Manage technical arrangements, including tests, teleconference coordination, onsite production, etc.
Build successful client relationships.
Consistently meet project timelines and deliver flawless multimedia events.
Keep all project stakeholders informed throughout project life cycle: pre-event, live-event, and post-event.
Troubleshoot technical problems before/during/after the event.
Quickly solve problems and make quick decisions during the production of live events.
Educate clients on Multimedia's streaming products and services.
Requirements
3-4 years of work experience in a deadline driven environment.
Excellent organizational, planning, management, and communication skills.
Strong client service skills
Ability to thrive in a rapidly changing environment and navigate through unexpected roadblocks.
1-2 years of video / audio editing experience
Photoshop experience
Microsoft Office Suite, particularly PowerPoint
Knowledge of basic Audio video / computer technical solutions and troubleshooting techniques.
Basic knowledge of HTML
Excellent organizational skills and time management
Desired skills
Form creation in Adobe acrobat a plus
Knowledge of streaming protocols and encoding of audio/video and related tools.
Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.
Join Our Diverse and Inclusive Team!
At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.
Our Commitment to Diversity and Inclusion:
Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.
Why Work With Us?
Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.
Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
Standards & Practices Associate / Ad Review Specialist
New York, NY job
Duration: 6+ Months Contract
Work Schedule: Hybrid role; In-Office days Mon.-Thurs.; Fri. Remote
Notes:
Hybrid role; In-Office days Mon.-Thurs., Friday remote.
The department deals with a high volume of claims. It is essential that the candidate has interest in S&P and be willing to dive in.
Must be a strong researcher and have strong library skills.
Experience in political, pharma, or gaming is helpful.
Will be spotting issues and have that eye and be organized to maintain histories.
Description/Comment: The Advertising Standards & Practices team handles clearance of all advertising intended for linear distribution on client Network, Freeform, FX Networks and National Geographic Channel Networks and related Streaming Services. Standards & Practices Associates review high profile national advertising campaigns to ensure consistency with company policy, network and industry advertising guidelines. The team provides industry leading support, works collaboratively and creatively with internal and external stakeholders.
Standards & Practices Associates are tasked with reviewing advertising at all phases of its development to assess its overall acceptability, i.e., its truthfulness, accuracy and overall appropriateness. As part of the creative review process, Associates effectively issue spot and interpret and apply policy. To determine whether advertising is truthful and accurate, Associates must be able to identify express and implied claims and assess the adequacy of a variety of forms of supporting documentation submitted by Advertisers to support such representations, including studies, market research and related complex industry-specific data. To address matters of taste and appropriateness, Associates must have an appreciation of community sensibilities and an awareness of current events. Associates must be able to effectively keep, manage and retrieve extensive records and handle large volumes of content. Maintaining thorough records of all communication, claim support, and other documentation obtained and utilized in the clearance process is an integral part of this role.
Basic Qualifications
Working knowledge or familiarity with advertising or marketing laws; FTC, FCC, and FDA regulations; clinical analysis; product testing; market research and/or statistical analysis.
Excellent analytical, critical thinking, organizational, and communication (written and verbal) skills.
Minimum of 1 year experience in a role demonstrates excellent analytical skills, writing ability, attention to detail, and interaction with internal and external stakeholders.
Detail oriented, self-starter able to work independently and collaboratively.
Ability to prioritize and complete a steady influx of assignments in a fast-paced environment including inquiries from internal and external stakeholders.
Ability to exercise a high level of analytical rigor and maintain thorough records at all times.
Preferred Education
Masters/Advanced degree (or background) in marketing, science, research, or communications
Preferred Qualifications
Knowledge of or familiarity with advertising regulations as they may pertain to specific industries like pharmaceutical, consumer goods, gambling/gaming, etc. is preferred.
Experience in broadcast or advertising standards and/or production a plus.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Mayur Jaiswal
Email: *****************************
Internal Id: 25-54210
IT Operations Specialist
New York, NY job
Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.
Requirements
3-5 years of experience in system administration or a similar IT support role
Proven experience managing on-site inventory, hardware requests, and vendor coordination
Strong Mac experience is essential
Expertise in providing white-glove, high-level support
In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections)
Familiarity with Google Workspace and Microsoft 365 platforms
Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
Experience with Active Directory or Okta for user provisioning and permissions
Competency in handling user access requests and security protocols
Experience with mobile device management (MDM) and software/hardware installations
Ability to assist with conference room technology setup and troubleshooting
Responsibilities
Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions
Provide in-person, white-glove support for end-users' hardware and software issues across various devices
Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems
Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups
Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting
Perform routine maintenance, updates, and system checks
Document support requests accurately in the ticketing system and ensure timely resolution
Escalate complex issues appropriately to specialized support teams as needed
Order Fulfillment Manager
Richmond, CA job
Job Type: Full-Time, Direct Hire
Schedule: Hybrid - 4 days onsite, 1 day remote (preferred Fridays remote)
Hours: 8:00 AM - 5:00 PM PST
What You'll Do
Lead, coach, and manage a team of 8 across two geography markets.
Provide hands-on leadership with clear expectations, KPIs, and frequent performance check-ins.
Guide development, training programs, and ongoing team performance-including managing PIPs when needed.
Maintain a calm, steady leadership presence, especially during complex or high-pressure situations.
Build a culture focused on collaboration, innovation, solution orientation, and accountability.
Supervise daily workflow, schedules, and overtime approvals.
Ensure timely and accurate processing of customer orders within strict lead times (5-21 days).
Track and manage container shipping timelines and logistics requirements.
Troubleshoot issues, escalate when appropriate, and enforce operational standards.
Support customer accounts directly as backup during staff absences.
Evaluate processes and implement improvements, especially during upcoming ERP transition (Just Foods → Microsoft Dynamics).
Oversee communication and task management using Asana.
Build and maintain strong relationships with 17-20 long-term, high-revenue customers.
Conduct monthly customer calls-including early morning calls with Europe and Middle East clients.
Ensure high retention and customer success while partnering closely with Sales.
Serve as the escalation point for complex or urgent customer needs.
Collaborate with Sales, Supply Chain, Operations, Logistics, and Accounting.
Partner to improve forecasting accuracy, service delivery, and cross-department workflow.
Maintain and enhance dashboards and visual reporting (Power BI).
Monitor KPIs and drive data-informed decision-making.
Complete and deliver scorecard reporting on schedule.
Lead onboarding, ongoing training, and cross-training initiatives.
Strengthen team knowledge, agility, and overall performance.
Ensure adherence to company policies and state/federal regulations.
Must-Have Qualifications
5+ years experience in Account Management and/or Customer Service.
5+ years people leadership experience (3+ direct reports; 5+ total team size).
Strong decision-maker with excellent judgment and escalation awareness.
Proven experience leading in fast-paced environments with high-volume order activity.
Exceptional relationship-building abilities with long-term customer accounts.
Strong problem-solving mindset with high emotional intelligence and calm composure.
Experience working with supply chain and/or food industry customers (preferred).
Strong Excel capabilities (complex formulas, pivot tables).
Experience overseeing Sales Reps or Account Reps.
Strong multitasking skills; ability to maintain team morale during chaotic or rapidly changing situations.
Preferred Skills
Advanced Excel (pivot tables, data modeling).
2+ years ERP experience; exposure to system transitions strongly preferred.
Power BI or similar visualization experience.
Proficiency in Microsoft Office Suite.
Interview Process:
1st Round - In-Person
Assessment
2nd Round - Virtual or In-Person depending on interviewers' availability.
Case Study Presentation
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Junior to Mid-Level Corporate Associate
New York, NY job
About the Company: Sichenzia Ross Ference Carmel LLP is seeking a Junior to Mid-Level Corporate Associate with 1-5 years of experience in the field of securities and corporate law. This is an excellent opportunity for skilled candidates looking to work in a nationally recognized securities practice located in midtown NYC. The firm supports a hybrid working environment.
About the Role: Sichenzia Ross Ference Carmel LLP offers a comprehensive compensation and benefits package including a bonus and potential % of origination on new business.
Responsibilities:
Knowledge with registered securities offerings, PIPEs, SEC regulations, '33 Act Registration Statements, and '34 Act periodic filings, mergers & acquisitions, general corporate law and SEC research
A minimum of 1 year of experience with regulatory requirements and compliance issues
Self-motivated and proactive approach to managing client relationships: must be invested in our clients and deeply committed to obtaining the best possible outcome for them
Excellent interpersonal communication skills and exemplary attention to detail
1+ years of substantive legal experience working for high-growth, early-stage businesses and active investors in connection with incorporations, equity financings, securities, mergers and acquisitions, and general corporate counseling
Qualifications:
NYS Bar Certificate
Required Skills:
Knowledge with registered securities offerings, PIPEs, SEC regulations, '33 Act Registration Statements, and '34 Act periodic filings, mergers & acquisitions, general corporate law and SEC research
A minimum of 1 year of experience with regulatory requirements and compliance issues
Self-motivated and proactive approach to managing client relationships: must be invested in our clients and deeply committed to obtaining the best possible outcome for them
Excellent interpersonal communication skills and exemplary attention to detail
1+ years of substantive legal experience working for high-growth, early-stage businesses and active investors in connection with incorporations, equity financings, securities, mergers and acquisitions, and general corporate counseling
Pay range and compensation package: Salary Range: Low: $150,000 - High: $245,000
Equal Opportunity Statement: The firm is committed to diversity and inclusivity.
Plant Manager
San Leandro, CA job
We, Robert Half Executive Search, have been exclusively retained by a growing, 3rd generation family-owned, custom contract manufacturer based in San Leandro to identify a dynamic Plant Manager to join their leadership team.
The ideal candidate will have experience managing both a production facility and a team. They should be able to analyze each step of the manufacturing process and make effective use of resources to deliver desired outcomes. The candidate will also have an ability to follow safety and compliance guidelines diligently in order to create a healthy work environment for all employees.
This is a “hands on” management position, with day-to-day responsibility for all production related personnel and operations on the shop floor.
Compensation for the role will include a base salary of $160,000 - $180,000 and a full benefits package.
Responsibilities
Oversee manufacturing processes and plant operations
Cultivate a culture that promotes continuous improvement, safety, encourages experimentation and celebrates both failures and successes.
Working proactively with the Quality Manager to prevent nonconformances, resolve rejections and address trends and emerging issues.
Design process flows for new parts.
Work with managers from Sales, Quality, Materials and Tool and Die departments to build quotes with details from production.
Scheduling production jobs, ensuring they are on time and completed under budget.
Qualifications
Bachelor's degree in Engineering or relevant field preferred
Lean Six Sigma certifications are an added benefit
6+ years of experience in a manufacturing environment
Prior experience in metal stamping or a similar contract manufacturing
5-7 years of leadership experience
Experience with ISO 9001 standards and operating in a production environment with a Quality Management System
Strong communication, management and supervisory skills
This is a rare opportunity to step into a
high-visibility leadership role
with a respected legacy business that combines decades of craftsmanship with a forward-looking growth strategy. The Plant Manager will have a
direct impact on operational performance, employee development, and customer satisfaction
, making this position an exciting career move for an accomplished manufacturing leader.
Senior Desktop Support
New York, NY job
3-6 Month Contract
Day-to-Day:
*Provide deskside support to NY office users for hardware, software, and AV issues.
*Image, configure, and maintain PCs, laptops, and mobile devices.
*Troubleshoot printing, local network, and server issues.
*Install, move, and maintain server equipment in racks.
*Act as liaison between NY office and Boston IT team.
*Train users on firm software applications and document scanning tools.
*Support videoconferencing and other AV equipment.
*Coordinate IT requirements for attorneys traveling internationally.
*Track and document support issues in the ticketing system.
*Assist with system updates, reboots, and other off-hours IT tasks.
*Support key IT initiatives impacting the NY office.
*Ensure technology policies and security procedures are followed.
Must-Haves:
*Minimum 5 years' experience in IT support; prior professional services experience preferred.
*Strong customer service mentality and proactive problem-solving skills.
*Excellent written and verbal communication; ability to build relationships with users.
*Proficiency with Microsoft Office and Windows operating systems.
*Knowledge of iManage, ChangePro, Metadact, Innova, Adobe, Nuance, and Mimecast.
*Experience with Citrix XenDesktop.
*Ability to troubleshoot videoconferencing and AV equipment.
*Bachelor's degree or equivalent experience.
Enterprise Account Executive
Yotpo job in New York, NY
Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
Yotpo's Enterprise Account Executives are high-visibility, high-impact, competitively compensated, and integral to our continued growth strategy and expansion of our footprint within the Enterprise. From retail companies that are household names to digitally native brands, you will be targeting and working closely with high recognition names of the caliber of Chubbies, Brooklinen, and Allbirds. Given the notable nature of these brands and the corresponding opportunity for a long-term and impactful partnership, it's necessary that whoever joins the Yotpo team approaches each point of contact carefully and strategically, with exceptional attention to detail.
You will:
Drive Revenue & Own Results: Outbound and strategically nurture and close leads from our Partnership division, inbound marketing initiatives, and Enterprise Sales Development Representatives. You own your results and figure out creative ways to win.
Maximize Earning Potential: Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan, OTE, and accelerators.
Tailor Solutions for Customers: Introduce Yotpo's comprehensive suite of products to new prospect accounts, focused on value based selling
Collaborate Across Teams: Work closely with sales, account management, marketing, and product teams to ensure seamless solutions for customers.
Industry Expertise & Thought Leadership: Prospect accounts across a broad cross-section of industries, gaining deep insights to speak authoritatively about industry and vertical trends.
Manage Complex Sales Cycles: Deliver maximum revenue potential by managing full, complex sales cycles, forecasting sales activity, and driving results while creating satisfied, long-term customers.
Ideally, you'll bring:
4+ years of quota-carrying experience, with a record of top performance
2+ years carrying a mid-market/enterprise quota at a SaaS provider
At least 1 year managing quarter-long sales cycles: you know how to navigate a complex organization, connecting with managers to C-level stakeholders
Demonstrated ownership in all aspects of territory management and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)
An ability to thrive in constantly changing, fast-paced, high-growth environments
Extra kudos for marketing or entrepreneurial experience
Must have a valid U.S. work authorization to apply
If you don't meet 100% of the qualifications outlined above, that's okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
About Yotpo US:
100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
100% coverage of employee dental + vision premiums.
Comprehensive life and disability insurance.
Flexible Time Off (FTO) policy, sick time, and paid holidays.
Equity in options.
Company sponsored 401K matching.
Pre-tax Commuter and Healthcare benefits.
Comprehensive paid leave for new parents and Dependent Care FSA.
Individualized career development, rewards, and recognition.
Wellness and philanthropic programming and events.
We are now working in a flexible hybrid capacity.
Yotpo's employee-centric culture has consistently earned us coveted spots on Built In's Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups, and partnerships.
Yotpo is for everyone, and we're committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Total Compensation based on experience $220,000 - $270,000
This is an upcapped role, with additional accelerators
Compensation ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
Relocation assistance is available for qualified candidates.
#LI-Hybrid
Auto-ApplySenior Manager, Strategic Marketing
Yotpo job in New York, NY
Job Description
Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
About the Role
Yotpo works with some of the most iconic eCommerce brands in the world, and we want more of them.
We're looking for someone who can blend ABM strategy with the scrappiness of a partnerships operator. You'll find ways into top brands through relationships, introductions, social channels, creative outreach, and events. You know how to get in front of the right people, open doors, and turn curiosity into conversation.
You're not a traditional marketer or salesperson. You're a connector who moves fast, reads the room, and makes things happen. You understand what it means to have a quota, and you bring the energy and curiosity to exceed it.
This is an in-person role based in NYC, four days a week. We move fast, care about craft, and believe the best work happens when we're in the room together.
You will:
Lead strategy and execution of 1:1 and 1:few ABM campaigns using paid, direct mail, email, gifting, events, and more
Build and maintain target account lists, CRM stages, routing logic, and clean segmentation
Create target lists for events and key moments, then help with outreach and follow-ups that feel thoughtful and timely
Develop relationships with key decision-makers across target brands and work closely with partners and sales teams to identify and pursue joint entry points into priority accounts
Experiment with creative ways to reach prospects and build trust, from social outreach to personalized campaigns
Own day-to-day execution across tools like Influ2, Swan, Clay, HeyReach, Salesforce, Gong, etc.
Leverage AI constantly to write, personalize, automate, and prototype. You vibe code utilities and internal tools when manual processes show up twice
Enable the team with messaging, talk tracks, follow-up flows, and ideas that help us win
Own reporting and influence tracking. Not just dashboards, but actual qualitative insight that helps us improve
Attend key events, meet buyers, and make sure we show up in ways that make people want to work with us
Ship fast, get feedback, and keep improving
Ideally, you'll bring:
Hunger to jump in and navigate any challenges that come your way
Experience working with or for eCommerce brands, agencies, or tech partners
New does not scare you; it's an opportunity to learn
Bonus points if you've worked on the brand side (growth, retention, CX, or eCommerce operations)
You're comfortable with ambiguity. You figure things out and build the plan as you go
You have real sales empathy. You want the team to win and you adapt your work based on what's helping close deals
A relationship-first mindset with strong communication skills and genuine curiosity about people and brands
Experience working toward measurable goals or quotas, with a focus on demand generation or partnerships
You use AI daily to make your work faster, smarter, and more scalable
You track everything, report, and look for optimizations constantly
You know your way around CRM logic, lead routing, segmentation, and stage definitions
You balance IQ with EQ. You're analytical and creative, logical and personable, and you build trust quickly
You're a strong communicator and thoughtful partner across sales, marketing, and ops
You default to action and improve as you go
Must have a valid U.S. work authorization to apply
If you don't meet 100% of the qualifications outlined above, that's okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
About Yotpo US:
100% coverage of employee medical premiums; 90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy, sick time, and paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits
Comprehensive paid leave for new parents and Dependent Care FSA
Individualized career development, rewards, and recognition
Wellness and philanthropic programming and events
We are now working in a flexible hybrid capacity
Yotpo's employee-centric culture has consistently earned us coveted spots on Built In's Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.
Yotpo is for everyone, and we're committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Base salary $150,000-170,000
#LI-Hybrid
Enterprise SaaS Technical Support Manager
Melville, NY job
Our client, a retail SaaS provider supporting clients in the fashion industry, is hiring a B2B Help Desk Lead to join their team full-time onsite on Long Island. This role will be responsible for leading and managing two support teams, ensuring operational excellence, efficient issue resolution, and exceptional client satisfaction.
This position requires being onsite Monday-Friday, 9:00 AM-6:00 PM as this individual will manage teams who are fully onsite, in-person leadership is critical.
Job Duties Include:
Lead and manage the Help Desk and Application Support teams, ensuring alignment with company goals and client needs.
Oversee team scheduling and shift coverage for the 24/7 Help Desk operation to maintain SLA compliance.
Monitor ticket queues and triage issues to ensure appropriate prioritization and timely resolution.
Serve as an escalation point for client issues; join calls to communicate ticket status and resolution updates.
Manage and mentor support team leads, providing training, feedback, and professional development.
Ensure accurate documentation and tracking of client issues in the ticketing system.
Collaborate with Development teams on escalated tickets and corrective action initiatives.
Audit calls and tickets for quality, accuracy, and adherence to service standards.
Prepare and deliver reporting on key support metrics including call volume, SLA performance, and client satisfaction.
Work closely with the Product team to stay informed of upcoming features and software updates.
Recommend process improvements and operational enhancements to optimize efficiency and service delivery.
Provide leadership during rare after-hours or weekend system crises as part of rotational on-call support.
Job Qualifications Include:
8+ years of experience in a technical support or customer support function.
3+ years experience in a management role.
Prior experience managing support teams within a B2B SaaS environment, B2B experience is a requirement for this role
Proven success overseeing onsite support teams with scheduling and shift coverage responsibilities.
Strong understanding of retail technology systems (POS, eCommerce, back office).
Experience supporting Apple iOS platforms or mobile applications highly preferred.
Ability to effectively communicate technical concepts to non-technical clients.
Skilled in ticketing systems such as Footprints, Jira, or Confluence (or equivalent).
Proficiency in Excel for data tracking, scheduling, and reporting.
Demonstrated ability to lead, motivate, and hold teams accountable to performance goals.
Salary: $140K + bonus
The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.
While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!
If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.
Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.
We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact ****************
For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Please refer to our website: ***************** for access to our Right to Work and E-Verify.