Network Operation Technician jobs at Zayo Group

NETWORK ENGINEER - Enterprise Programs - LAN/WAN Solutions Design Are you ready for the next big step in your IT Networking career? As a member of the CBTS Enterprise Programs team, you will become part of an elite engineering team responsible for providing network designs, implementing new technology and infrastructure, and providing initial operational support. Specifically, you will conduct high-level network design, discovery, implementation, and transition networks into full-time operational support inside an enterprise class global network. You will also be responsible for managing tasks, dates and status updates with your project manager. This is your opportunity to learn and gain experience with cutting edge technology and lay the foundations for a long term career at CBTS. THIS ROLE REQUIRES A LOCAL NETWORK ENGINEER FOR ONSITE SUPPORT IN NISKAYUNA, NEW YORK. Essential Functions 70% - Design, document, and implement network solutions 20% - Work with project managers for tasks related to project activities 10% - Participate in peer reviews and follow ITIL processes (change / problem / incident management, CMDB) Education Bachelor's Degree in Computer Science or Engineering Discipline Vocation School Completion in Network/Security/Computer Technology Experience/Background 5+ Years Accreditation/Certifications Cisco CCNA / CCNP Route Switch ITIL certification is a big + Previous Job Experience Cisco switching (6500, 4500, 3750/3560) Nexus 7k / 5k /2k experience highly preferred Cisco routing (ASR, 7200, ISR G2) Network IPS / IDS is a bonus Cisco ASA Firewalls / F5 LTM / Cisco WAAS is a bonus Understanding enterprise change control processes as well as ITIL methodologies Experience using network analysis, management and performance monitoring tools to plan for growth, diagnose problems and determining traffic patterns. Planning implementations, building comprehensive test plans, troubleshooting methodologies, and Cisco design framework. Special Knowledge/Skills Initiative and willingness to learn are keys to success in this position. Expert knowledge of TCP/IP v4. VLANs, PVLANs, Layer 3 switching, ACL's, Spanning Tree (MST / PVST), CatOS / IOS / NX-OS Cisco Nexus vPC, VDC, FabricPath, FEX technologies. Working knowledge of WAN and DMZ technologies. Complete understanding of EIGRP / BGP / OSPF and managing routing in an enterprise environment. High level switching / routing troubleshooting skills. Working knowledge of network and server bandwidth management technologies. Expert knowledge of the configuration and maintenance of routers, switches, firewalls. Expert knowledge of OCx, Ethernet, Gigabit Ethernet / 10Gb Ethernet, and other bandwidth link specifications. Preferable expert knowledge of infrastructure cabling (Cat5e, Cat6, MM / SM / OM3 fiber) and corresponding transceivers (SFPs, GBICs, etc.). Special consideration given to the ability to script and use automation to perform tasks. If you have a strong desire to be learn, be mentored and have what it takes to succeed in a fast-paced global enterprise environment, then apply today and please visit ************ for more information on additional opportunities. Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

Sr. Network Engineer II Employment Type: Full-Time Sponsorship: Not Provided We're seeking an experienced Sr. Network Engineer to join a growing IT team and play a key role in designing, implementing, and maintaining enterprise-level network infrastructure. This is a remote position available exclusively to candidates residing in Idaho or Utah. What You'll Do Plan, implement, and support network projects, including risk assessment and migration strategies. Configure and maintain Cisco routers, switches, wireless, remote access, and WAN devices. Recommend and implement new technologies to improve network performance and scalability. Monitor global network performance, troubleshoot issues, and perform preventative maintenance. Collaborate with carriers for circuit procurement and migrations. Maintain accurate technical documentation and configurations. Participate in on-call rotation and occasional travel as needed. What You'll Bring 6+ years of hands-on networking and troubleshooting experience in multiprotocol environments. 5+ years with router/switch technology and routing protocols (BGP, MPLS, EIGRP). 4+ years supporting LANs, VLANs, WLANs, VPNs, NAT, and DHCP services. 3+ years with network security products and protocols (IPS/IDS, IPSEC VPN). CCNP preferred. Experience with Cisco Nexus (9k, 7k, 5k), ISR, ASR, Next Gen Firewalls, Meraki wireless. Familiarity with monitoring tools (SolarWinds, Splunk, ThousandEyes, AppDynamics). Strong leadership, problem-solving, and communication skills.

The Field Support Engineer provides support for the installation, operation and maintenance of Intellian fielded products globally as required in a 24/7 operational environment. The primary focus for this role is the installation and maintenance of Intellian Ground Gateway Terminals. Main Responsibilities Perform Intellian assigned duties onboard, on-site and/or field Support of Intellian's products in a global environment. Be able to perform installation and operation of Intellian products efficiently and effectively. Understand operation of all Intellian product and be able to troubleshoot and diagnose failures on terminals equipped with Intellian products and/or services. Work individually without support if in a remote location with correct tools and approved spares as required for job responsibilities. Provide onsite support for Intellian ECBU and Maritime business partners globally. Solid computing and reporting skills for maintaining data within Intellian CRM (Salesforce), as well as document handling on google drive or Microsoft office suite. Provide technical guidance to internal and external stakeholders for Intellian technical support organization. Ability to travel at very short notice anywhere globally. Maintain high standard of professionalism, workmanship and cleanliness on customer site. Adhere to all safety regulations, perform risk assessment and maintain required PPE. Work with teams of both internal staff, subcontractors, dealers and customers. Be self-sufficient if need be with travel plans, accommodation and attendance when unable to contact coordination or manager. Clear, concise daily reporting to internal and external stakeholders. Control expenditure when travelling on behalf of the company. Completing and providing RMA forms with stock returns or inventory adjustments. PUP, Case, TCN and Work Order; Creation, updates and completion within salesforce. Maintain good working relationships with all colleagues and staff with the ability to assist Working with all teams and staff to assist where resource is needed. Strong communication skills for liaising with HQ TS in Korea, as well as regional offices in EMEA and APAC. Required Qualifications & Skills Qualifications & Requirements: Bachelor's Degree in an engineering principle or equivalent industry experience in a Field Support role. 2+ years' experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers. Experience with VSAT installation, commissioning, troubleshooting and repair. IT Network troubleshooting skills; DHCP, TCP/IPv4 & v6, Sub-netting, routing, VLANS, etc. Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations. Good computer skills, including Word, Excel, Outlook and Google Docs. Strong Electrical and mechanical skills. Physically able to lift/carry at least 50lbs and climb ladders, masts. Rigging, etc. Ability to use forklift (training would be provided). Ability to adapt to urgent situations and good at working under a timeline pressure. Preferred Skills & Experience: 3 years' experience in a technical position within the maritime or teleport environment. Experience with Installation & Maintenance of Ground Gateway or Earth Station Antenna systems. Experience on satellite communication and other RF technologies. Written and Verbal skills in English, Spanish, French or Korean. Salesforce & SAP Experience. Hours & Place of Work: Flexibility to work weekends and holidays. Travel up to 75% domestic and overseas. Extended travel up to 2 weeks required. About Intellian: Intellian is the world's leading provider of satellite antennas and terminals, with a mission to empower connectivity so connectivity can empower the world. We are driven by a passion for innovation and agile responsiveness to customer needs. As the crucial link between satellite networks and millions of people on Earth, Intellian's leading technology and antennas empower global connectivity across oceans and continents, organizations, and communities. Strategic thinking, an obsession with quality, and a proven ability to deliver enable Intellian to invent for the future, creating mutual success for partners and customers as the world's connectivity needs evolve. Benefits: We offer a comprehensive benefits package, including flexible time off and paid holidays. Eligible employees also have access to medical, dental, and vision insurance, as well as short-term and long-term disability coverage. A 401(k) plan with employer safe harbor contributions is available. Additional compensation elements, such as annual performance-based bonuses, may be offered depending on the role.

Glocomms is partnering with an innovative, top-tier healthcare organization to find an experienced Network Infrastructure Engineer to join their company. In this position, you will collaborate with IT teams, vendors, and internal stakeholders to align network solutions with organizational objectives and compliance standards. Responsibilities Deploy, configure, and maintain routers, switches, wireless controllers, access points, firewalls, and other network devices. Ensure network reliability and performance through robust monitoring, proactive maintenance, and patch management. Implement and manage network automation and operations tools. Troubleshoot complex network issues across diverse environments. Document network configurations, topologies, and procedures. Promote technology standards and best practices across the organization. Mentor junior team members and escalate level‑3 network issues as needed. Stay current on networking industry trends, architectures, and security technologies. Support high-availability and disaster recovery requirements in geographically distributed settings. Skills & Technologies Network Protocols: TCP/IP, BGP, OSPF, MPLS Vendors/Platforms: Cisco, Juniper, Palo Alto, Extreme (or equivalent) Security Tools: Firewalls, IDS/IPS, Network Access Control Software‑Defined Networking & Cloud: SDN, SD-WAN, AWS, Azure (VNET, ExpressRoute, vWAN) Monitoring & Analytics: Syslog, NetFlow, SolarWinds, protocol analyzers Troubleshooting & Encryption: Advanced diagnostic skills; knowledge of encryption standards ITSM Experience: Familiar with change control, CMDB, ticketing tools 20/7 Operations: Experience maintaining always-on network environments across multiple sites Qualifications 5+ years of hands-on experience designing and managing complex network systems in enterprise settings. Proven expertise in implementing high-availability solutions. Strong communication skills and the ability to build consensus across technical and non-technical teams. (Preferred) Experience in regulated sectors such as healthcare, financial services, or similar. Certifications, such as CCNP, JNCIP, CISSP, are a plus.

Duration: 12 months 2nd shift: 3:30PM -11PM or 3rd Shift: 11PM -7AM Rate: W2 hourly Key Responsibilities: Server Decommissioning: Safely power down, disconnect, and remove servers from racks. Inventory Management: Document and track all decommissioned equipment. Cable Management: Remove and organize cabling associated with decommissioned servers. Troubleshooting: Identify and resolve any issues that arise during the decommissioning process. Collaboration: Work closely with IT and facilities teams to ensure smooth operations. Qualifications: Experience in data center operations and server management. Knowledge of data wiping and hardware disposal procedures. Strong organizational and documentation skills. Ability to work independently and as part of a team. Attention to detail and commitment to security protocols.

is filled. Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency. Essential Duties/Responsibilities Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards Install new telecommunications equipment on towers, including antennas, cables, and related hardware Work with a team to troubleshoot and diagnose problems with tower equipment and systems Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks Climb towers to access equipment and perform maintenance and repair work Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments Complete all required paperwork and documentation related to job duties Job Requirements High school diploma or equivalent required Previous experience working in telecommunications tower maintenance, repair, or installation preferred Ability to work at heights up to 400 feet and in potentially hazardous environments required Comfort with climbing ladders, towers, and other elevated structures required Ability to work with equipment that has a weight limit of 260 lbs or less required. Ability to read and interpret technical documents and schematics required Excellent problem-solving and troubleshooting skills required Strong communication and interpersonal skills required Ability to work independently or as part of a team required Valid driver's license and reliable transportation required Working Conditions Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required. Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. Daily travel within the Company's geographical footprint is required. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link: **********************************************

Job DescriptionJob Title: Network Operations Center Technician DQE Communications, headquartered in Pittsburgh, Pennsylvania, is a fiber-optic Internet and data network access provider for businesses and carriers in Pennsylvania, West Virginia, Maryland and Ohio. Established in 1997 as a division of the Duquesne Light Company, DQE started as a dark fiber infrastructure provider in the Pittsburgh metropolitan area, and since then has grown both its fiber footprint and product offerings to become one of the leading regional providers of secure, reliable, data network services. With its recent sale to GI Partners, a leading investor in the communications infrastructure sector, DQE has a renewed focus on growth, both in terms of increasing penetration within its current footprint and growing its network reach. Must be local to the area. In-office work environment. This position is rotational in nature with alternating shifts. This position rotates between daytime and overnight. This position will work weekends and holidays. Shifts are subject to change with notification. Shifts are performed onsite. Job Summary: DQE Network operations center (NOC) technicians have three primary responsibilities: Tier 1 support for all calls to DQE call center and support requests placed online. Proactive network monitoring. Manage trouble ticket queue. NOC technicians provide tier 1 technical support for calls to the DQE call center and support requests submitted online. NOC technicians will be responsible for collecting all pertinent information for the trouble ticket and escalating to tier 2 support or an on-call engineer for assistance. Once a support ticket is opened the NOC technician will be responsible for providing customers with periodic updates and serve as the communications liaison between DQE engineers and customers. Job Requirements: Sound communications skills. Strong interpersonal skills. Develop and maintain technical documentation for hardware and software configuration management and tracking. Ability to multitask and handle a variety of tasks assigned by their supervisor. Ability to work effectively on their own, within a team environment. Performs other related duties as assigned. Required Skills and Abilities: Reliable ability to independently analyze, communicate and resolve problems and work with little to no supervision. Excellent verbal, written, interpersonal communication skills and the ability to interact with all levels of personnel required. Expertise with basic computer hardware, PC desktop operating systems and applications. Analytical, problem-solving skills and ability to show initiative and sound judgment. Solid organization sills, general technical proficiency, and customer service experience. Linux/Mac experience a plus Education and Experience: A bachelor's degree is preferred. Certifications from a technical trade school are encouraged. Candidates with prior experience in technical support roles are preferred. Powered by JazzHR YEhzzOmqNs

filled. Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency. Essential Duties/Responsibilities Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards Install new telecommunications equipment on towers, including antennas, cables, and related hardware Work with a team to troubleshoot and diagnose problems with tower equipment and systems Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks Climb towers to access equipment and perform maintenance and repair work Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments Complete all required paperwork and documentation related to job duties Job Requirements High school diploma or equivalent required Previous experience working in telecommunications tower maintenance, repair, or installation preferred Ability to work at heights up to 400 feet and in potentially hazardous environments required Comfort with climbing ladders, towers, and other elevated structures required Ability to work with equipment that has a weight limit of 260 lbs or less required. Ability to read and interpret technical documents and schematics required Excellent problem-solving and troubleshooting skills required Strong communication and interpersonal skills required Ability to work independently or as part of a team required Valid driver's license and reliable transportation required Working Conditions Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required. Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. Daily travel within the Company's geographical footprint is required. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link: **********************************************

filled. Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency. Essential Duties/Responsibilities Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards Install new telecommunications equipment on towers, including antennas, cables, and related hardware Work with a team to troubleshoot and diagnose problems with tower equipment and systems Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks Climb towers to access equipment and perform maintenance and repair work Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments Complete all required paperwork and documentation related to job duties Job Requirements High school diploma or equivalent required Previous experience working in telecommunications tower maintenance, repair, or installation preferred Ability to work at heights up to 400 feet and in potentially hazardous environments required Comfort with climbing ladders, towers, and other elevated structures required Ability to work with equipment that has a weight limit of 260 lbs or less required. Ability to read and interpret technical documents and schematics required Excellent problem-solving and troubleshooting skills required Strong communication and interpersonal skills required Ability to work independently or as part of a team required Valid driver's license and reliable transportation required Working Conditions Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required. Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. Daily travel within the Company's geographical footprint is required. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link: **********************************************

filled. Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency. Essential Duties/Responsibilities Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards Install new telecommunications equipment on towers, including antennas, cables, and related hardware Work with a team to troubleshoot and diagnose problems with tower equipment and systems Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks Climb towers to access equipment and perform maintenance and repair work Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments Complete all required paperwork and documentation related to job duties Job Requirements High school diploma or equivalent required Previous experience working in telecommunications tower maintenance, repair, or installation preferred Ability to work at heights up to 400 feet and in potentially hazardous environments required Comfort with climbing ladders, towers, and other elevated structures required Ability to work with equipment that has a weight limit of 260 lbs or less required. Ability to read and interpret technical documents and schematics required Excellent problem-solving and troubleshooting skills required Strong communication and interpersonal skills required Ability to work independently or as part of a team required Valid driver's license and reliable transportation required Working Conditions Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required. Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. Daily travel within the Company's geographical footprint is required. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link: **********************************************

TailWind specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. Since our founding in 2005, TailWind has become the premier national service provider nationwide Enterprise companies entrust to deliver on their IT initiatives. Our strategic value-driven solutions ensure that our customers realize optimal benefits of lowered costs, increased reliability, scalability and reduced risk, across their geographically diverse locations. TailWind's core values are personified in our employees and partners with integrity, passion and the vision required to guarantee the success of our IT deployment services. TailWind offers a full benefits package including HealthiestYou!, 401K match, Accrued PTO, Birthday PTO, Company sponsored life insurance, Medical, Dental, Vision, FSA Dependent Care, HSA, and supplemental benefits. Compensation for this position is $20-24 per hour based on experience. TailWind is seeking a Network Operations Center Technician 1 for our fast-growing company. The NOC Tech 1 will support connectivity issues and assist onsite resources with technical troubleshooting & escalations. This is an entry level position that requires some technical skills. Essential Functions Triage and begin troubleshooting incoming tickets via email, telephone, and internal systems. Monitor various ques for new submissions. Proactively open tickets based on node performance. Receive, triage, and assist escalations from onsite resources. Engage third party resources to ensure speedy and accurate, troubleshooting and resolution. Follow documented procedures to record issue resolution. Ensure timely follow up and resolution on trouble tickets. Meet goals for Service Level Agreements, Call Length, Call Quality, Documentation, etc. Route calls to the appropriate technical team members. Provide support to change management events. Other duties as assigned. Required Education and Experience Demonstrate an understanding of effective troubleshooting skills and the ability to use them. Excellent communication and customer service skills. Ability to apply knowledge and improve skills based on telecom and IT functions. Must be available for variable day time shift work and for occasional on-call shifts. Self-starter with proven ability to work independently and with a team. Ability to develop and maintain relationships with customers, technicians, and other team members. Professionalism, strong work ethic, confidentiality, and commitment to integrity. Basic network knowledge is a plus.

Job DescriptionSalary: $20-$24 hour TailWind specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. Since our founding in 2005, TailWind has become the premier national service provider nationwide Enterprise companies entrust to deliver on their IT initiatives. Our strategic value-driven solutions ensure that our customers realize optimal benefits of lowered costs, increased reliability, scalability and reduced risk, across their geographically diverse locations. TailWinds core values are personified in our employees and partners with integrity, passion and the vision required to guarantee the success of our IT deployment services. TailWind offers a full benefits package including HealthiestYou!, 401K match, Accrued PTO, Birthday PTO, Company sponsored life insurance, Medical, Dental, Vision, FSA Dependent Care, HSA, and supplemental benefits. Compensation for this position is $20-24 per hour based on experience. TailWind is seeking a Network Operations Center Technician 1 for our fast-growing company. The NOC Tech 1 will support connectivity issues and assist onsite resources with technical troubleshooting & escalations. This is an entry level position that requires some technical skills. Essential Functions Triage and begin troubleshooting incoming tickets via email, telephone, and internal systems. Monitor various ques for new submissions. Proactively open tickets based on node performance. Receive, triage, and assist escalations from onsite resources. Engage third party resources to ensure speedy and accurate, troubleshooting and resolution. Follow documented procedures to record issue resolution. Ensure timely follow up and resolution on trouble tickets. Meet goals for Service Level Agreements, Call Length, Call Quality, Documentation, etc. Route calls to the appropriate technical team members. Provide support to change management events. Other duties as assigned. Required Education and Experience Demonstrate an understanding of effective troubleshooting skills and the ability to use them. Excellent communication and customer service skills. Ability to apply knowledge and improve skills based on telecom and IT functions. Must be available for variable day time shift work and for occasional on-call shifts. Self-starter with proven ability to work independently and with a team. Ability to develop and maintain relationships with customers, technicians, and other team members. Professionalism, strong work ethic, confidentiality, and commitment to integrity. Basic network knowledge is a plus.

is filled. Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency. Essential Duties/Responsibilities Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards Install new telecommunications equipment on towers, including antennas, cables, and related hardware Work with a team to troubleshoot and diagnose problems with tower equipment and systems Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks Climb towers to access equipment and perform maintenance and repair work Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments Complete all required paperwork and documentation related to job duties Job Requirements High school diploma or equivalent required Previous experience working in telecommunications tower maintenance, repair, or installation preferred Ability to work at heights up to 400 feet and in potentially hazardous environments required Comfort with climbing ladders, towers, and other elevated structures required Ability to work with equipment that has a weight limit of 260 lbs or less required. Ability to read and interpret technical documents and schematics required Excellent problem-solving and troubleshooting skills required Strong communication and interpersonal skills required Ability to work independently or as part of a team required Valid driver's license and reliable transportation required Working Conditions Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required. Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. Daily travel within the Company's geographical footprint is required. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link: **********************************************

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world. What We're Looking For: Iridium is seeking an Engineer II to join our Network Operations team. As a Network Ops Engineer, you'll be an integral part of a team that is responsible for supporting and maintaining Iridium Gateway telecom architecture and service sub-systems. This position provides last tier support to Iridium's ground systems operations teams, including Gateway Technical Ops, Tier 2 Customer Support, and Service Delivery. Working in this role, you'll gain valuable experience in satellite telecom gateway subsystems, both on premise and cloud systems, while making a meaningful impact on Iridium service availability and new service launches. You'll be successful in this role if you are an eager learner, known problem-solver, and can draw on your previous technical experience to assist with triaging, diagnosing, and finding solutions on a wide range of technical challenges. What You'll Do: Work collaboratively with vendors, subcontractors, and consultants to resolve outstanding issues Assist in maintaining Iridium Gateway subsystems and services, both on premise and cloud based Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboards, and perform periodic system reviews Identify, investigate and resolve operations issues and work closely with the Operations team to improve maintenance procedures and achieve successful troubleshooting Work with team members to ensure high quality products are ready to deploy into production according to assigned schedule Investigate and resolve system issues escalated from other internal support teams Contribute to maintenance and deployment documents for all Gateway network element systems and network infrastructure Provide technical support to external and internal groups What You'll Need to Succeed: Bachelor's degree in Engineering or Computer Science or related field OR equivalent relevant experience in lieu of degree 2+ years of relevant technical experience, preferably in telecommunications or similar industry Working knowledge, from install to maintenance, of Linux operating system (Redhat/CentOS), IP network infrastructure, VMware, ATCA platforms, and Database systems and tools (Oracle, MySQL, MSSQL Working knowledge of maintaining containers/networking on AWS ECS and EKS Strong communication skills, with the ability to clearly present information and ideas to others Have confidence and be able to easily build meaningful relationships with your manager and members of your team Must be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed Be active in seeking out ways to improve yourself and gain new knowledge, and be enthusiastic in sharing knowledge with others Things That Would be Great if You Brought to the Table: Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.) Knowledge of any of the following is a plus: Communications systems architecture development Circuit and packet switched voice and data communications TCP/IP communications VoIP (including network management) Experience with any of the following is plus: IPv4 networks GSM Telecom Realtime systems Direct experience with systems software life cycle Previous experience in software development (i.e., C, C++, Python) preferred, but not required Experience in IP network engineering, development, integration, and testing is strongly desired We'll also need you to: NOTE: This is a hybrid position requiring in-office attendance 3 days a week Be on call to support major network issues Be able to travel up to 10% This position directly performs under, supports, or is exposed to a U.S. government contract. To comply with the requirements of that U.S. government contract, applicants for this position must be U.S. citizen Work Environment: This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Job Description Join the team that connects California to the world - advancing education and research statewide by providing the world-class computing network essential for innovation, collaboration, and economic growth. Our organization operates the California Research and Education Network (CalREN), a high-capacity computer network with more than 8,000 miles of optical fiber. The network serves over 20 million users across California, including the vast majority of K-20 students, together with educators, researchers, and individuals at other vital public-serving institutions. Bring your IT career and technical expertise to help support the California Research and Education Network (CalREN), a high-bandwidth, fiber-optic network that serves over 20 million users. CENIC is a nonprofit governed by its member K-12 schools, libraries, community colleges, universities, and other public-serving institutions. Its mission is to advance education and research by providing a world-class network essential for innovation, collaboration, and economic growth. **We are looking for Network Engineers at various levels: mid-career > senior > technical expert > and leadership roles! Please see our career center for other positions available.** POSITION SUMMARY: Reporting to the Lead Network Engineer, the Network Engineer II of Operations provides operational support for CENIC's advanced services network to advance CENIC's organizational goals and objectives of a high-performance, open, and secure network. ESSENTIAL FUNCTIONS: Monitor Proactively monitoring the CENIC networks to detect and resolve problems and ensure uninterrupted operations of the networks. Review turnover reports, scheduled maintenance, and the general state of the network. Participate in a daily triage schedule to investigate monitoring alarms, respond to new requests, and answer incoming calls. Troubleshoot Problem troubleshooting and resolution, including interaction with carriers, vendors, and CENIC's senior-level engineering group Serve as the point of contact for major incidents involving multiple sites or backbone services and determine the best course to resolution. Take ownership of complex problems involving our member sites or backbone services. Draft clear and concise announcements for network outages. Investigate, document, and perform root cause analysis of incidents or complex problems. Compile post-mortem reports to be shared with leadership and members, identifying areas for improvement. Evaluate all risk exposures and collaborate with teammates on the best paths to resolution. Customer Service Problem troubleshooting and resolution with CENIC associates. Respond to service requests via phone and ticketing system. Provide members with support aligned with CENIC's missions and values. Maintenances Planning, evaluating, and executing network maintenance activities Adhere to change enablement policies and exercise sound judgment when conducting maintenance. Draft Methods of Procedures (MOPs) in accordance with standards. Assist the network administrators in coordinating the shipment of equipment to network member sites. Subject Matter Expert Serve as a subject matter expert for a particular technology used on CalREN or a toolset that Operations utilizes. Stay current on emerging trends by self learning and collaborating with the engineering team. Ensure documentation is current and updated; provide training to the team when neede.d Documentation Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material Maintain accurate inventory for network equipment Continuous Improvement OKR Execution: Sets, monitors, and achieves OKRs that align with organizational goals. Identifies and implements data-driven enhancements to processes, systems, and outcomes. Tracks progress, adjusts plans as needed, and ensures measurable results. KEY SUCCESS FACTORS: Think logically through issues, using best judgment and practices, including seeking guidance from the team when necessary. Communicate effectively with team members through ticket entries, daily check-in calls, and Slack channels Communicate effectively via phone and email with network contacts, hardware, and telco partners. Prioritize multiple demanding events along with daily tasks. Exercise sound judgment when handling issues, responding to associates, and when to escalate to leadership. Willingness to work any shift (including weekends & graves), as assigned, and to rotate shifts and schedules as assigned. Complete Objectives Key Results (OKRs), while continuing to Work independently to develop solutions adhering to policies and procedures. Able to perform risk assessment and mitigation to avoid negative impacts. Continuous open collaboration with teammates and other members in the organization. Uphold the mission and values of Network Operations and CENIC. Ability to consider, understand, and prioritize security (and privacy, where applicable) principles, practices, and procedures in all aspects of your role with CENIC. REQUIRED EDUCATION AND/OR EXPERIENCE: 2 years in a network operations environment in support of customer networks OR 2 years in a technical support role interacting with contacts via phone and ticketing system AND Hands-on experience with live production Cisco or Juniper network devices Administer and configure Cisco and Juniper routers/switches, implement firmware changes, perform hardware maintenance, and software upgrades. Experience working with layer three routing protocols Troubleshoot router/network performance problems on a live production network Troubleshoot circuit problems for commercially lit services and self-lit dark fiber services Prepare announcements for maintenance activities or network outages Understanding of network security, secure configuration of network devices, and the use of network devices to secure networks of computing systems, including configuring and maintaining ACLs, knowledge of firewalls, and intrusion detection systems. Experience with installing, upgrading, and securing network equipment and services PREFERRED EDUCATION AND/OR EXPERIENCE: Cisco CCNP or JNCIA-SP certification Direct experience in network configuration, management, and operations Experience with optical transmission systems such as DWDM Experience working and designing advanced routing protocols such as BGP. Working knowledge of MPLS-SR and L2VPNs Experience in a university and/or research environment WORK ENVIRONMENT: This position operates in a professional office environment with standard office equipment, including computers, telephones, photocopiers, and filing cabinets. WORK HOURS: Network Operations is a 24-hour, 7-day per week, 365-day per year operation. An employee's regular work schedule is four ten-hour days on any of the seven days in the week, based on CENIC's business needs. WORK AUTHORIZATION: Documented Proof of identity and legal eligibility to work in the United States. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. CENIC does not offer STEM OPT training opportunities and cannot complete Form I-983. WHY WORK AT CENIC? Company Culture: Small teams and a collaborative environment provide the opportunity to make a large impact in a small organization. Community Engagement: We work with research and education institutions in the largest state economy in the United States. Your work has meaning. Generous Health Benefit Package : We value our employees' wellness. We offer a variety of medical, dental, and vision benefits.. We have you covered with life, short-term, and long-term insurance. We also offer pet insurance at a discount. Paid Time Off: We offer liberal vacation, sick leave, and 15 paid holidays. Investment in Your Future: CENIC contributes to your 403(b) even if you don't. We also offer matching contributions. Pre-tax and Roth options are also available. Direct applicants only. No recruiters. CENIC is an equal opportunity employer - Vets/disabled

Handles the ACCESS network for Wireless, Wireline including facilities operation and maintenance. Providing first line maintenance field support and restoration for access and CORE equipment, OSP fiber and fiber and facility management support. * Preferably a Licensed Electronics Engineer * With Good Moral Character * Must be physically and mentally fit * Preferably with experience in IP network * Preferably know how to drive 4 wheel vehicle * With or without experience in Telecom Industry * Must be a resident of Laguna Province * Willing to be augmented and relocated in other areas as needed * Willing to work on Heights (tower), nights, weekends, and holidays Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

The Network Support Engineer is responsible for the support and troubleshooting of networking, data, and wireless network solutions. You will be a part of the Networking Division team that is responsible for providing technical support and final commissioning of customer systems. Requirements Handle customer support cases with and resolve issues in a professional and timely manner. Develop and execute client specific solutions and propose new ways to approach existing challenges. Ability to independently prioritize issues to provide efficient resolution based on need. Create and update all documentation for systems, configurations, and pertinent information for customers, and then upload the documents to appropriate internal storage systems. Create backups and validate documentation when accessing client equipment and making configuration changes. Verify all products are properly registered and support contracts assigned. Provide guidance for customers on common issue and root cause analysis. Working collaboratively with installation, project management, support and engineering teams. Perform system wiring and terminations, as required. Complete timecard entries on daily basis with notes to update management on project status. Keep customers up to date on a regular basis using the DES ticketing system. Work with manufacturers to escalate and resolve issues. Provide assistance for support cases with remote and on-site technical support for existing customers and systems. Stay current on all manufacturer and industry certifications. Help provide internal support for basic troubleshooting, system backups, and archiving. Provide support for company network/telephony applications, and create user accounts for new users. Find proper resolution for customer problems with security and long-term maintenance in mind. Essential Skills and Experience Strong working knowledge of ?networking, Desktop and Server OS, wireless networking, and firewalls. Associate degree in telecommunications, technology or related field preferred. Excellent communication and interpersonal skills. Highly motivated self-starter who takes initiative with minimal supervision. Independent, driven personality to stay on top of issues and communications. Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position. This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania. We offer a full compensation and benefits structure. Join the team that is the preferred technology provider of the Pittsburgh Steelers and winner of numerous customer satisfaction and top work places awards. EOE

Number of positions: 1 Length: 5-17 Months+ Work Address: DC 20032 Immediate interviews (Web Cam Interview) is 100% ONSITE : 16+ years of experience. Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems. The Network Engineer / Specialist will assist the Technology division in supporting the network. Perform assignments in the areas of design and planning, deployment, operations and technical support for IP-based network communication systems that support data, voice, and video traffic. Conducts thorough and detailed system studies of existing functions and methods of operations and assists in developing network communication system plans to refine, elaborate upon, and obtain further benefit for Enterprise WAN / LAN IT support. Analyzes systems and assists in creating detailed technical documents to define logical, and workable networks. JOB DESCRIPTION Responsibilities: Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems. Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions. Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Manages the purchase, testing, installation, and support of network communications, including Local Area Network (LAN)/Metropolitan Area Network (MAN)/ Wide Area Network (WAN) systems. Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications. Plans large-scale systems projects through vendor comparison and cost studies. Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. Provides quality assurance review and the evaluation of new and existing software products. Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. Provides input to policy level discussions regarding standards and budget constraints. Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations. Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities. Monitors and responds to hardware, software, and network problems. Provides routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. Troubleshoots network systems when necessary and makes improvements to the network. Manages the product lifecycle for the network infrastructure to assure operational availability; designs and specifies changes for implementation. Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies. May lead a small to moderate sized project, or more typically, components of a larger project. Oversees implementation efforts related to their area of responsibility. Conducts complete diagnostics of most network services problems, factoring in a strong understanding of the technical architecture. Prepares reports on a monthly/quarterly basis for project metrics, SLAs, and achievements. Provides technical guidance and mentorship to team members as appropriate. Documents new procedures in a clear and concise manner. May participate in the development of new or modified procedures. Performs administrative duties associated with the ongoing operation and support of City-wide network such as billing, customer assistance, and inventory. Minimum Education/Certification Requirements: Bachelors degree in IT or related field or equivalent experience Required/Desired Skills Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required. Skill Matrix (Please fill the last two columns of this matrix) Experience with Business workflow processes Required / Desired Amount of Experience Years of Experience Last Used 16+ yrs. troubleshooting network performance issues Required 16 Years 16+ yrs. analyzing network traffic and providing capacity planning solutions Required 16 Years 16+ yrs. planning and configuring an enterprise network Required 16 Years 16+ yrs. monitoring and responding to hardware, software, and network problems Required 16 Years Bachelors degree in IT or related field or equivalent experience Required 10 Years Knowledge of WAN / LAN infrastructure components to develop, implement, and maintain highly efficient, reliable, and scalable Mission Critical and a C Required 10 Years Knowledge of vendor product and technology to design, deploy, and operate associated hardware and software. Required 10 Years Knowledge of the capabilities and limitations of particular makes and models of equipment and software to evaluate the comparative cost effectiveness Required 10 Years Ability to work well with internal and external teams, collaborate and work well in both unstructured & structured environment. Required 10 Years Experience working in a large organization and familiar with concepts such as enterprise technology standards and change management practices. Required Documented training and experience, implementing and administering a VMWare environment. Experience must be within the past 12 months. Required 5 Years Hands on experience in Cisco router and Dell server centric networks to include troubleshooting and server administration. Required 10 Years Experience with SAN, NAS, SAS and DASD configuration and provisioning. Required 10 Years Working knowledge of standard TCP/IP networking (subnetting, trunking, VLANS, etc). Required 10 Years Experience with basic networking hardware. Required 10 Years Possess either a CCNA, CCNP or CCNE certification Required Design, configure and implement Virtual Machine architectures to support Virtual Desktops and well as pre-production SQL environments Required 10 Years

The primary function of the Senior Lead Engineer is to provide technical assistance and expertise for the DES Networking Department and our customers. Essential functions and responsibilities: Provide technical assistance for our systems engineers and technicians Develop implementation standards to include quality installations, inventories, and documentation for the ongoing maintenance and support of our customer's networks. Audit existing and prospective customer's networks for vulnerability, resilience, code updates and hardware refresh opportunities, upgrades, expansions, and re-architecting for long term improvements. Project Validation and Design Evaluate and validate new product offerings Drive technical conversations that develop consultative and trusting relationships with prospects and customers Assist with technical responses to RFPs, RFIs, and other proposals Design solutions to address customer's needs that exceed their expectations Review and Create implementation plans Success factors/job competencies: Strong work ethic Excellent Verbal and Written Communication Skills Comfortable working with C Level Managers Excellent Leadership Skills Personality to develop friendship and trust with our prospects and customers Ability to meet Deadlines and Project Budgets Independent Thinking & Decision Making Excellent Problem Solving Skills Expert Analysis and Troubleshooting Skills Safety orientation Customer Focus Attention to Detail Teamwork/Collaboration Requirements Education/Certification(s)/License(s) required: Bachelor's or Master's Degree in Information Technology or related field. May be required to participate in safety trainings and/or certifications provided by the Company or Customers. Experience/Other required: Position requires two (2) to four (4) years of relevant experience as a networking engineer. Strong capabilities with configuring Switches, Wireless Controllers and Access Points, Firewalls, and network related Servers, such as Active Directory, Domain Name Server, Domain Controller, DHCP Server - IPAM, and management and analytic applications. Strong capabilities with Network Access Control, such as Clearpass and FortiNAC. Networking certifications helpful, CCIE, CISSP, CISM, LEED, and ISO. Alcatel Lucent AFCE. Aruba Networks ACSP, ACSX, ACCP, ACCX, ACMP, or ACMX. FortiNet NSE 5, 6, 7, or 8. Experience working with Microsoft Dynamics 365 will be useful. Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position. This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.