Service Delivery Manager jobs at Zayo Group - 72 jobs

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of a billion-dollars in revenue. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity! Job Summary The Project Manager focus is on delivering World Class Customer Experience and Quality. They are integral to the account team and are key in building the trusted relationship with the customer. This position will be fully remote reporting into the Operations Manager. Must be a local Virginia resident and be able to support the Northern Virginia market. The Data Center Project Manager will manage and report the current status of a fixed bid project schedule, scope, and budget/cost in an accurate and timely manner. Executes job plans by coordinating and scheduling assignments, bidding, engineering, opening job numbers, and coordinating the materials logistics, crews, and tools required to complete projects on time and within budget. The Project Manager acts as a single point of contact for the customer, sales, operations, and other internal AFL departments on Data Center fixed bid projects. Prepares and submits customer-required status reports and project deliverables. Responsibilities * Conform and adhere to all responsibilities within the Operational Guidelines throughout the phases of: Presales, Planning, Delivery, Closing, and Post-Installation. * Monitor all aspects of project plans to ensure milestones, timelines, and budget targets are met * Maintain data and system integrity * Ensure accurate system data for engagement set up * Aligning all contract documents via Job Manager (PO, Contract, Proposal, PnL) * Monitor Risks and initiate necessary Proactive and Corrective Actions * Manage Change Control and procure change orders * Manage AFL team and/or subcontractors/vendors to ensure timely and high-quality work * Monitor and drive the quality assurance process during all phases of the project * Conduct site surveys, quality checks and job audits * Continuously expand / farm existing accounts for additional opportunities to introduce other AFL services * Accurate billing schedule * Performing weekly reviews of: * Project & Field Budget Trackers * Project metrics system * Invoicing due * Pending Awards * Accounts Receivables * Material Management * Works with the customer, suggesting alternatives as required to meet the customer's needs and expectations, as well as satisfy AFL's sales objectives * Customer support, including interfacing with the customer, providing guidance on problem resolution, insuring on time customer service, and maintaining a strong customer relation * Understands, adheres to, & promotes the Environmental, Health & Safety policies of AFL Telecom Personal Qualities * Leadership - Proven success in leading high-performance teams, achieving results through others, and being a strong team player * Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound business decision * Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems * Results focused - Ability to organize and manage multiple, and at time competing priorities * Think critically and problem solve * Handle confidential/sensitive information with discretion * Good judgment * Organizational skills * Knowledge of Telecommunications industry * Exceptional written and verbal communications skills * Public speaking experience preferred * Current industry-related licenses and certifications preferred Qualifications * Minimum 5 years' experience in data center project management including the installation of standard cabling technologies, rack infrastructure and managing large scale build projects including the ability to communicate, prioritize and manage time effectively * RCDD or PMP preferred * BICSI Certifications preferred * Extensive experience managing new data center sites * Experience managing mission critical data centers preferred * Experience managing teams of 20-50+ technicians on job sites * Product experience with, but not limited to Corning, Panduit, Commscope and AFL * Familiarity with business concepts related to the use of information technologies and networking in all aspects of business and organizational operations for the achievement of business/operating objectives * Proficient with Microsoft Suite * Proficiency with MS Visio and AutoCAD preferred Working Conditions * Use of standard office equipment, mostly printers * General hours of Monday through Friday 8:00am to 5:00pm with the ability to provide support during and outside regular business hours is required * Travel maybe required from time to time * Must be able to work in the United States

About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus' platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive. Our mission is to improve the lives of people and communities by democratizing technology development in health and research. About the Role You will lead the orchestration of complex healthcare software projects from kickoff to go-live. As a cross-functional connector and execution expert, you will ensure projects move forward with clarity, feasibility, and focus. You'll coordinate across internal and external teams to manage timelines, mitigate risks, and ensure delivery aligns to scope, quality, and product standards. Acting as a critical partner to cross functional teams, you will transform scoping inputs and designs into a well-sequenced, actionable delivery plan. You'll support feasibility reviews, manage interdependencies, and drive project health through clear updates, thoughtful refinement, and repeatable launch practices. This role sits at the heart of delivery execution, ensuring every project moves with intention and coordination. What You'll Be Doing Project Management & Governance Lead end-to-end execution for complex healthcare and public health software implementations, ensuring outcomes are achieved on time, on budget, and aligned to business objectives. Establish data-driven governance practices-defining and tracking delivery metrics tied to OKRs, financial targets, timelines, and client success, while monitoring progress through dashboards, risk logs, and status reports to enable transparency and proactive decision-making. Analyze project performance to identify trends, surface insights, and drive continuous improvement and operational excellence across the delivery portfolio. Cross-Functional Coordination Align and activate the right mix of design, engineering, product, data, and clinical contributors at the right stages of delivery. Partner with Product Managers and Engineering to validate feasibility of scoped work and clarify requirements before build. Facilitate structured handoffs of key artifacts-e.g., onboarding docs, project briefs, Figma designs, and data specs. Client Execution & Alignment Serve as the operational point of contact for client-facing updates, decisions, and risk mitigation. Manage client-specific backlogs - translating scoped work into logical, sequenced efforts with clear dependencies as needed. Ensure tickets meet the definition of ready and support refinement to maintain a healthy backlog. Launch Readiness & Standards Drive UAT planning, go-live preparation, and hypercare execution across implementation projects. Implement analytics tracking plans, QA standards, and operational checklists to ensure launch quality. Contribute to and evolve delivery playbooks, templates, and standards to increase efficiency and consistency across projects. What We're Looking For 5+ years of experience in delivery management, project management, or operations in a technology or consulting environment. Proven success managing complex, multi-stakeholder software implementations. Strong organizational skills with the ability to coordinate multiple workstreams and contributors. Excellent communication and interpersonal skills, with experience managing internal and external stakeholders. Familiarity with agile methodologies, Jira, Confluence, and collaborative tools like Figma and Slack. Detail-oriented, structured, and proactive, with the ability to bring order and clarity to ambiguity. Nice to Have Experience working in public health, behavioral health, or government technology settings. Understanding of healthcare workflows, EHRs, or interoperability concepts. Background in user acceptance testing (UAT), go-live planning, and hypercare delivery. Ability to create project dashboards, Gantt charts, or delivery health reports Why Join Us? A mission-driven company - be part of a team that is helping to improve people's lives by democratizing technology development in health! Full medical, dental, vision and life insurance benefits 401K plan Company stock options Unlimited paid vacation Performance bonuses Company support for career and skill development Fun company events and outings Chorus is an equal opportunity employer with a commitment to diversity and inclusion Compensation Disclosure The anticipated base salary range for this position is $125,000 - $150,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits. Chorus Innovations is proud to be an equal-opportunity employer committed to building a diverse team. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. If you need assistance, email ********************** Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic. Disability Accommodation for Applicants to Chorus Innovations At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants. If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process. Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations. To request accommodations or discuss your needs further, please contact **********************. We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made. Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Senior Manager, Brand & Creative Services Overview As Mitel's Senior Manager, Brand & Creative Services, you'll act as both creative director and brand manager, leading the continued evolution of Mitel's visual identity as we redefine what connection and collaboration mean for global enterprise customers. In this role, you'll shape how the world experiences the Mitel brand. You'll partner closely with leaders across Marketing, Product, Corporate Communications, and beyond to translate business strategy into powerful creative expressions, from high-impact campaigns and events to digital storytelling and executive communications. You'll guide a small team, providing creative direction, coaching, and hands-on design support for key initiatives. The right candidate combines deep design expertise with a modern brand mindset: curious about how technology, storytelling, and design systems intersect, and confident in stewarding a consistent, world-class brand experience across channels. Responsibilities Brand Leadership & Creative Direction * Serve as the creative lead for Mitel's global brand, ensuring the visual identity evolves in step with our business strategy, culture, and market positioning. * Provide strategic direction and design oversight for high-visibility initiatives, including brand campaigns, events, product launches, and executive communications. * Lead the creative review and quality-control process to maintain design excellence, consistency, and brand integrity across all materials. * Partner with Marketing, Corporate Communications, and Product teams to translate complex concepts into clear, visually compelling narratives. Design & Content Development * Develop modern, on-brand visual assets for digital campaigns, product collateral, social media, events, and thought-leadership content. * Create visually impactful PowerPoint and multimedia presentations for major events and executive audiences. * Guide the evolution of Mitel's design system, templates, and self-service brand tools to support scalable content creation across the organization. * Stay current with emerging design, AI, and digital content trends to keep Mitel's creative output fresh, relevant, and efficient. Brand Stewardship & Governance * Own Mitel's brand guidelines and ensure they remain dynamic, clear, and globally relevant, reflecting best practices in accessibility, sustainability, and inclusivity. * Lead internal brand-ambassador engagement and enablement, equipping employees and partners to represent Mitel confidently and consistently. * Oversee Mitel's brand site and core creative asset library, ensuring ease of access and alignment to new initiatives. Leadership & Collaboration * Manage an internal designer and collaborate with content creators on other teams to foster a culture of creativity, accountability, and collaboration. * Partner with external agencies, freelancers, and production vendors to execute specialized creative projects. * Collaborate cross-functionally to measure creative impact using data and insights (e.g., campaign engagement, A/B testing, social metrics). * Manage creative budgets, timelines, and resources to ensure exceptional quality and delivery. Requirements * 8-10+ years of professional design experience in a corporate or agency setting, with at least 3 years in a senior or managerial creative role. * Exceptional design and art-direction skills, with mastery of Adobe Creative Cloud and a strong understanding of layout, typography, and visual hierarchy. * Experience leading brand systems and evolving corporate identity in a global or B2B technology environment. * Proven ability to balance creative vision with brand consistency, accessibility, and business impact. * Skilled in developing presentations and graphics in Microsoft Office. * Strong communication, influencing, and storytelling skills. Able to articulate creative concepts and rationale to executives and non-design audiences. * Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, evolving organization. * Familiarity with digital design tools, motion graphics, or web design (HTML/CSS or Figma) is a plus. * Bachelor's degree in Graphic Design, Visual Communication, Advertising, or equivalent experience. * Occasional travel required. Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status. For more information, visit ************* and follow us on Twitter @Mitel Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability-related accommodation, please send an e-mail to *************************** or call 844-YES-MITEL **************. Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant's individual accessibility needs. #LI-DD1

Performs care management duties to assess and coordinate all aspects of medical and supporting services across the continuum of care for complex/high acuity populations with primary medical/physical health needs to promote quality, cost effective care. Develops a personalized care plan / service plan for long-term care members, addresses issues, and educates members and their families/caregivers on services and benefit options available to receive appropriate high-quality care. Education/Experience: Requires Graduate from an Accredited School or Nursing or a Bachelor's degree and 46 years of related experience Bachelor's degree in Nursing preferred License/Certification: RN - Registered Nurse - State Licensure and/or Compact State Licensure required Develops and continuously assesses ongoing long-term care plans / service plans and collaborates with care management team to identify providers, specialists, and/or community resources needed to address member's needs Coordinates and manages as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services Monitors care plans / service plans and/or member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / needs Monitors member status for complications and clinical symptoms or other status changes, including assessment needs for potential entry into a higher level of care and/or waiver eligibility, as applicable Reviews member data to identify trends and improve operating performance and quality care in accordance with state and federal regulations Reviews referrals information and intake assessments to develop appropriate care plans / service plans Collaborates with healthcare providers as appropriate to facilitate member services and/or treatments and determine a revised care plan for member if needed Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and clinical guidelines Provides and/or facilitates education to long-term care members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits Acts as liaison and member advocate between the member/family, physician, and facilities/agencies Educates on and coordinates community resources. Provides coordination of service authorization to members and care managers for various services based on service assessment and plans (e.g., meals, employment, housing, foster care, transportation, activities for daily living) May perform home and/or other site visits (e.g., once a month or more), such as to assess member needs and collaborate with resources, as required Partners with leadership team to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner May precept clinical new hires by fostering and building core skills, coaching and facilitating their growth, and guiding through the onboarding process to upskill readiness May provide guidance and support to clinical new hires/preceptees in navigating within a Managed Care Organization (MCO) and provides coaching and shadowing opportunities to bridge gap between classroom training and field practice May engage and assist New Hire/Preceptee during onboarding journey including responsibility for completing competency check points ensuring readiness for Service Coordination success Engages in a collaborative and ongoing process with People Leaders and cross functional teams to measure and monitor readiness Performs other duties as assigned Complies with all policies and standards. IND 123

The ITSM Problem Manager is a strategic and hands-on role responsible for driving root cause analysis, problem elimination, and long-term solutions to recurring issues impacting NextGen Healthcare. This role will partner closely with Support Operations, IS Hosting, Information Security, IS, and Product & Development teams to investigate and resolve persistent issues affecting service delivery. The incumbent will be responsible for one or more of the following NextGen Healthcare specialties: PM, EHR, ACE, PxP, Database, Infrastructure, Performance, Interoperability, or Interface. Problem Identification & Analysis: Lead investigations for the identification, documentation, and prioritization of problems based on major incidents, incident trends, monitoring insights, and stakeholder input. Use data-driven approaches to identify systemic issues and proactively drive improvements. Root Cause Analysis (RCA): Own and manage in-depth technical investigations using structured methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis) to identify true root causes of recurring incidents or service degradations. Solution Architecture & Implementation Support: Drive the implementation of technical solutions that address the root causes of problems. This includes contributing to code fixes, database optimizations, performance tuning, or infrastructure enhancements. Technical Collaboration Across Teams: Collaborate with Incident and Change Management teams, engineers, architects, developers, and operations personnel across Support Operations, IS Hosting, IT Security, and application development teams to co-create and implement effective problem remediation strategies. Expert Hub Case Ownership: Serve as a designated expert within the Expert Hub responsible for troubleshooting and resolving incoming cases related to your area of specialization (e.g., PM, EHR, ACE, PxP, Database, Infrastructure, Performance, Interoperability, or Interface). Collaborate with and mentor support team members to expand knowledge of applications and services as well as troubleshooting techniques. Work closely with clients to provide deep product insights, knowledge sharing, and enablement. Automation & Scripting: Develop or recommend automation scripts and tools to prevent issue recurrence or reduce manual intervention. Contribute to self-healing capabilities and resilience engineering initiatives. Problem Lifecycle Management: Support the Manager, Problem Management in overseeing the lifecycle of problems from identification through root cause and remediation. Ensure problem records are updated, categorized, and closed with accurate documentation in the ITSM tool (e.g., ServiceNow, Salesforce Service Cloud). Knowledge Management & Preventative Measures: Capture and share knowledge through problem records, technical documentation, and lessons learned sessions. Develop reusable solutions, best practices, and architectural guidance to avoid future issues. Process Improvement: Drive a culture of continuous improvement and proactive problem prevention within the Problem Management process by identifying gaps, reducing Mean Time to Repair (MTTR), and refining the interaction between Problem Management and other ITSM processes (Incident, Change, Configuration, etc.). Reporting & Metrics: Develop and present problem management reports, including KPIs, RCA documentation, and trend analysis, to leadership. Provide metrics and dashboards to measure problem management effectiveness, including problem recurrence rates, resolution timeframes, RCA completion rates, and impact reductions. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering. 2+ years in a dedicated Problem Management or post-incident review role. Experience in enterprise IT environments is essential. Strong background in application and/or infrastructure architecture, with experience across cloud, on-prem, and hybrid environments. Proven experience working cross-functionally and collaboratively in high-pressure environments. Preferred: Experience working in DevOps or Agile environments. Exposure to containerized platforms and orchestration (e.g., Kubernetes, Docker). Hands-on experience with service mapping and CMDB tools. Prior experience with ITSM tools (e.g., ServiceNow, Salesforce Service Cloud). License/Certification Required: ITIL v4 certification(s) and/or TOGAF certification are a plus. Knowledge, Skills & Abilities: Knowledge of: Proficiency in at least one scripting or development language (e.g., Python, PowerShell, Java, SQL) and knowledge of enterprise databases (SQL Server, PostgreSQL, etc.). In-depth understanding of enterprise systems, networking concepts, storage, virtualization, and database architectures. Highly desirable knowledge: Familiarity with performance bottleneck analysis and scalability design ; Familiarity with observability platforms (e.g., Splunk, Datadog, Dynatrace, AppDynamics) ; Understanding of IT compliance and risk frameworks. Skill in: Exceptional diagnostic skills with the ability to deconstruct complex technical problems. Effective communication skills with the ability to explain technical findings to non-technical stakeholders. Collaboration and the ability to work cross functionally. Strong documentation skills with a focus on accuracy, clarity, and completeness. Ability to: Strong ability to think both tactically and strategically to address root causes and architect long-term solutions. Ability and comfort preparing detailed reports, technical diagrams, and root cause analysis documents. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Head End Technician position is assigned to the TruVista NOC and reports directly to the Manager within the Network Operations Center. Key responsibilities include installation, maintenance, troubleshooting, and repair of all electronic gear (Video, Voice, and Data) located in the Headend as well as cabinets (TA5000/5004) and the supporting transport to those devices out in the field. This position also requires installing both copper and fiber jumpers and the ability to utilize associated test equipment (OTDR/Light meters as examples) to aid in troubleshooting and testing. Additionally, knowledge of RF transmitters/receivers and the ability to troubleshoot Coaxial Signal levels is a must. This position also requires work in the Fiber to the Home (FTTH) deployment installing SFPs, fiber jumpers, and PON-related work. This position requires being available and on-call a large part of the time. TruVista NOC personnel must be team players and work well with others outside the department. Essential Job Functions: The essential job functions include but are not limited to the following: Grow, maintain, and troubleshoot TruVista's data network. Document procedures and the network. First-level support for complicated video outages and troubleshooting. First-level support for complex network outages and troubleshooting. Participate in the team's on-call rotation. Perform all duties that NOC Manager may assign Knowledge, Skills, and Abilities: Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn. Professionalism - Maintains a professional appearance. Approaches others tactfully, reacts well under pressure and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments. Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas. Communications - Speaks clearly and persuasively in positive and negative situations, listens and gets clarification, and responds well to questions. Adept at composing professional business correspondence. Must possess excellent client-facing and internal communication skills. Teamwork - Provides and welcomes feedback, contributes to a positive team spirit, and supports team members' efforts to succeed. Organizational Support - Follows policies and procedures and completes administrative tasks correctly Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently Interpretation - Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations Computer Skills - Possesses solid operating knowledge of Microsoft Word, Excel, and Outlook. Job Knowledge - Must have a solid understanding of networking fundamentals. Flexibility - Must be able to work outside regular business hours when necessary. Qualifications: Knowledge of RF and RF test equipment. Knowledge of hybrid fiber coax cable system. Knowledge of telecommunication systems and protocols. Ability to work independently and make sound technical decisions using the information at hand. Proficiency with computers and windows based software. Ability to express oneself clearly and concisely both verbally and in writing. Ability to deal effectively with customers and employees. Desire to take ownership of projects. Ability to troubleshoot complicated problems. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form. Working knowledge of electricity. Ability to work with minimum supervision. Ability to adjust work schedule to support shifts of various lengths and start/stop times based on workload. Live within TruVista's service area or 30 minutes. Meet physical demands outlined in the physical demands section of this job description. Two years of experience working with cable systems or data networks. Experience with analog and digital cable plants. Experience with Motorola headend equipment. Experience with MUX Management. Experience with FTTH. (Fiber to the home) 2-year technical degree. CCNA is a plus. High school diploma or GED, or equivalent combination of education and experience. Must possess and maintain a valid driver's license with a safe driving record. Must be eligible and willing to obtain any required medical certification and/or license to operate a commercial vehicle. Must pass a pre-employment background check, including driver history, medical and drug test, and criminal history. Must be capable of working in all temperatures, climates, and weather conditions. May include some travel, including an overnight stay. Physical Demands: An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee is regularly required to use hands or fingers; to handle or feel objects, tools, or controls. The employee must regularly stand; walk; sit, and reach with hands and arms. The employee must frequently lift and/or move at least 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is required to operate a motor vehicle daily. The noise level in the work environment is usually low to moderate. Must be available to occasionally work after regular business hours, based on the company's needs.

The Head End Technician position is assigned to the TruVista NOC and reports directly to the Manager within the Network Operations Center. Key responsibilities include installation, maintenance, troubleshooting, and repair of all electronic gear (Video, Voice, and Data) located in the Headend as well as cabinets (TA5000/5004) and the supporting transport to those devices out in the field. This position also requires installing both copper and fiber jumpers and the ability to utilize associated test equipment (OTDR/Light meters as examples) to aid in troubleshooting and testing. Additionally, knowledge of RF transmitters/receivers and the ability to troubleshoot Coaxial Signal levels is a must. This position also requires work in the Fiber to the Home (FTTH) deployment installing SFPs, fiber jumpers, and PON-related work. This position requires being available and on-call a large part of the time. TruVista NOC personnel must be team players and work well with others outside the department. Essential Job Functions: The essential job functions include but are not limited to the following: Grow, maintain, and troubleshoot TruVista's data network. Document procedures and the network. First-level support for complicated video outages and troubleshooting. First-level support for complex network outages and troubleshooting. Participate in the team's on-call rotation. Perform all duties that NOC Manager may assign Knowledge, Skills, and Abilities: Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn. Professionalism - Maintains a professional appearance. Approaches others tactfully, reacts well under pressure and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments. Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas. Communications - Speaks clearly and persuasively in positive and negative situations, listens and gets clarification, and responds well to questions. Adept at composing professional business correspondence. Must possess excellent client-facing and internal communication skills. Teamwork - Provides and welcomes feedback, contributes to a positive team spirit, and supports team members' efforts to succeed. Organizational Support - Follows policies and procedures and completes administrative tasks correctly Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently Interpretation - Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations Computer Skills - Possesses solid operating knowledge of Microsoft Word, Excel, and Outlook. Job Knowledge - Must have a solid understanding of networking fundamentals. Flexibility - Must be able to work outside regular business hours when necessary. Qualifications: Knowledge of RF and RF test equipment. Knowledge of hybrid fiber coax cable system. Knowledge of telecommunication systems and protocols. Ability to work independently and make sound technical decisions using the information at hand. Proficiency with computers and windows based software. Ability to express oneself clearly and concisely both verbally and in writing. Ability to deal effectively with customers and employees. Desire to take ownership of projects. Ability to troubleshoot complicated problems. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form. Working knowledge of electricity. Ability to work with minimum supervision. Ability to adjust work schedule to support shifts of various lengths and start/stop times based on workload. Live within TruVista's service area or 30 minutes. Meet physical demands outlined in the physical demands section of this job description. Two years of experience working with cable systems or data networks. Experience with analog and digital cable plants. Experience with Motorola headend equipment. Experience with MUX Management. Experience with FTTH. (Fiber to the home) 2-year technical degree. CCNA is a plus. High school diploma or GED, or equivalent combination of education and experience. Must possess and maintain a valid driver's license with a safe driving record. Must be eligible and willing to obtain any required medical certification and/or license to operate a commercial vehicle. Must pass a pre-employment background check, including driver history, medical and drug test, and criminal history. Must be capable of working in all temperatures, climates, and weather conditions. May include some travel, including an overnight stay. Physical Demands: An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee is regularly required to use hands or fingers; to handle or feel objects, tools, or controls. The employee must regularly stand; walk; sit, and reach with hands and arms. The employee must frequently lift and/or move at least 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is required to operate a motor vehicle daily. The noise level in the work environment is usually low to moderate. Must be available to occasionally work after regular business hours, based on the company's needs.

The Head End Technician position is assigned to the TruVista NOC and reports directly to the Manager within the Network Operations Center. Key responsibilities include installation, maintenance, troubleshooting, and repair of all electronic gear (Video, Voice, and Data) located in the Headend as well as cabinets (TA5000/5004) and the supporting transport to those devices out in the field. This position also requires installing both copper and fiber jumpers and the ability to utilize associated test equipment (OTDR/Light meters as examples) to aid in troubleshooting and testing. Additionally, knowledge of RF transmitters/receivers and the ability to troubleshoot Coaxial Signal levels is a must. This position also requires work in the Fiber to the Home (FTTH) deployment installing SFPs, fiber jumpers, and PON-related work. This position requires being available and on-call a large part of the time. TruVista NOC personnel must be team players and work well with others outside the department.

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of 2 billion-dollars in revenue. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity! Job Summary We are seeking a highly organized and driven Program Manager to lead and coordinate hyperscale data center construction projects. This role is critical in managing the installation, fiber splicing, testing, and patching scopes, while ensuring seamless communication with client counterparts. The ideal candidate thrives in a fast-paced environment and has a strong background in data center infrastructure and project execution. Key Responsibilities: * Project Leadership: * Oversee end-to-end execution of hyperscale data center construction projects. * Manage installation, fiber splicing, testing, and patching activities with precision and adherence to timelines. * Ensure all scopes are delivered to specification and quality standards. * Client Communication: * Interface with client counterparts twice daily to provide updates on project activities, milestones, and issues. * Serve as the primary point of contact for client escalations and coordination. * Team Coordination: * Lead cross-functional teams including contractors, engineers, and technicians. * Coordinate schedules, resources, and deliverables across multiple workstreams. * Quality & Compliance: * Ensure all work meets industry standards and client specifications. * Maintain documentation and reporting for compliance and audit purposes. * Risk Management: * Identify potential risks and implement mitigation strategies. * Proactively resolve issues to minimize impact on project timelines. Qualifications: * 5+ years of experience in data center construction or infrastructure program management. * Proven expertise in fiber installation, splicing, testing, and patching. * Strong communication and stakeholder management skills. * Ability to thrive in a fast-paced, high-pressure environment. * PMP or similar certification preferred. * Familiarity with hyperscale environments and large-scale deployments. Preferred Skills: * Experience working with hyperscale clients (e.g., cloud providers). * Technical understanding of fiber optics and structured cabling. * Proficiency in project management tools (e.g., MS Project, Smartsheet).

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of 2 billion-dollars in revenue. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity! Job Summary The Data Center Project Manager focus is on delivering World Class Customer Experience and Quality. They are integral to the account team and are key in building the trusted relationship with the customer. The Data Center Project Manager will be responsible for overseeing the planning, execution, and delivery of fiber optic deployment project within our data center facilities. This role requires a comprehensive understanding of data center operations, fiber optic technologies, and project management methodologies. The ideal candidate will be a proactive leader with excellent communication skills, capable of managing cross-functional teams and ensuring that projects are completed on time, within scope, and on budget. This job is NOT a remote position and will require the PM to be onsite for the duration of the project. After the initial phase a hybrid position can be discussed. Responsibilities * Aligning all contract documents via Job Manager (PO, Contract, Proposal, PnL) * Manage Change Control and procure change orders * Manage AFL team and/or subcontractors/vendors to ensure timely and high-quality work * Monitor and drive the quality assurance process during all phases of the project * Conduct site surveys, quality checks and job audits * Continuously expand / farm existing accounts for additional opportunities to introduce other AFL services * Works with the customer, suggesting alternatives as required to meet the customer's needs and expectations, as well as satisfy AFL's sales objectives * Understands, adheres to, & promotes the Environmental, Health & Safety policies of AFL Telecom * Lead and manage fiber optic deployment projects from initiation to completion, ensuring alignment with company goals and client requirements. * Collaborate with engineering, IT, and operations teams to define project specifications and requirements for fiber optic installations. * Coordinate and supervise the work of contractors and vendors involved in fiber optic deployment, ensuring compliance with safety and quality standards. * Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery. * Conduct regular project status meetings with stakeholders, providing updates on progress, challenges, and solutions. * Ensure that all project documentation is complete and up to date, including contracts, change orders, and progress reports. * Performing weekly reviews of: Project & field budget trackers, project metrics system, invoicing due, pending awards, accounts receivables, material management * Works with the customer, suggesting alternatives as required to meet the customer's needs and expectations, as well as satisfy AFL's sales objectives * Understands, adheres to, & promotes the Environmental, Health & Safety policies of AFL Telecom * Facilitate communication between internal teams and external partners to resolve issues and ensure project alignment. * Stay current on industry trends, technologies, and best practices related to fiber optics and data center operations. * Prepare and present project reports and performance metrics to senior management. * Work closely with a core team namely, fiber optic leads, PM administrators and the Site Supervisor. Qualifications * Must have Mass Fiber optic deployment and Fiber infrastructure experience * Bachelor's degree in project management, Information Technology, engineering, or a related field. * Minimum of 5 years of project management experience, with a focus on fiber optic deployment in data center environments. * Proven track record of successfully managing complex projects with multiple stakeholders. * Strong understanding of fiber optic technologies, installation processes, and industry standards. * Familiarity with data center infrastructure, including networking, power distribution, and cooling systems. * Proficient in project management tools and software (e.g., Microsoft Project, Microsoft Teams, Asana, Trello). * Excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously. * Strong communication and interpersonal skills, with the ability to lead cross-functional teams and engage stakeholders at all levels. * Project Management Professional (PMP) certification or equivalent is preferred Personal * RCDD or PMP preferred * BICSI Certifications preferred * Extensive experience managing new data center sites * Experience managing mission critical data centers preferred * Experience managing teams of 25-100+ technicians on job sites * Product experience with, but not limited to Corning, Panduit, Commscope and AFL * Familiarity with business concepts related to the use of information technologies and networking in all aspects of business and organizational operations for the achievement of business/operating objectives * Proficient with Microsoft Suite * Proficiency with MS Visio and AutoCAD preferred Working Conditions * Will be required to work onsite with the core data center team * Use of standard office equipment, mostly printers * General hours of Monday through Friday 8:00am to 5:00pm with the ability to provide support during and outside regular business hours is required * Travel maybe required from time to time * Must be able to work in the United States What We Offer * Competitive salary and benefits package. * Opportunities for professional development and career growth. * A collaborative and innovative work environment. * The chance to work on cutting-edge projects in a rapidly evolving industry.

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. About the Role RingCentral is seeking a Sr. Manager of Financial Planning and Analysis (FP&A) to help lead our Professional Services business through its next phase of growth and scaling. This role will oversee financial planning and analysis efforts with a primary focus on our professional services function, including revenue forecasting and performance optimization. You will build financial models to align with our PS revenue/margin goals and unlock growth opportunities. Prior experience with professional services revenue forecasting and revenue recognition is not needed but strongly preferred. The ideal candidate is relentlessly curious and embraces ambiguous challenges. You are an analytical superstar who thrives on complexity and enjoys bringing order to data. With a strong bias for action, you effectively translate data insights into operational transformations. You possess exceptional communication skills and the confidence to influence senior leadership. Key Responsibilities: Strategic Finance Partnership: Act as a trusted advisor to global PS leadership, ensuring an effective Annual Operating Plan (AOP) focused on revenue growth and margin expansion. End-to-End Financial Planning: Own annual budgeting, monthly/quarterly forecasting, and weekly flash/R&O for the full PS P&L, including revenue, cost of sales, headcount, opex, and cash flow. Revenue & Margin Optimization: Partner with PS leaders to drive key initiatives that improve billable utilization, optimize workforce planning, and enhance PS profitability. Headcount & Workforce Modeling: Manage PS workforce planning, incorporating key metrics like billable utilization, bill-to-pay ratio, occupancy, and revenue per head to optimize staffing and profitability. Financial Performance & Reporting: Oversee monthly operating and financial results analysis, partnering with Revenue Accounting to ensure accurate revenue recognition (ASC 606). Risk & Opportunity Management: Prepare monthly forecasts, monitor performance vs. plan, and proactively identify financial risks and opportunities, providing actionable insights. Executive Reporting: Support the development and presentation of quarterly Board/leadership reporting materials, highlighting PS performance trends, key drivers, and operational efficiencies. PS KPI Establishment & Reporting: Starting with but not limited to, Revenue Growth, Billable Utilization, Bill-to-Pay Ratio, Project Profitability, Cost of Sales (CoS) % and Accounts Receivable Days (DSO): Cash cycle improvement for PS billing & collections. Leverage AI to drive automation of manual processes and improve forecast accuracy. This role is ideal for a finance leader who thrives in a high-growth, services-driven environment and is passionate about scaling a profitable PS business within a SaaS/UCaaS/CCaaS ecosystem. To succeed in this role, you must have: 5-8 years of experience in corporate planning/financial planning and analysis role Prior experience with PS revenue recognition is not needed but strongly preferred Bachelor's degree in Finance, Accounting or Economics. CPA/CMA or MBA preferred Experience supporting major functional areas within an organization, with experience in financial analysis, headcount/resource management and business metric reporting Experience with financial systems such as Anaplan (preferred), Hyperion, SAP or NetSuite Ability to build PS dashboards leveraging SFDC, Tableau or Power BI High proficiency in Excel - building financial and decision support models Self-starter that adapts well to change in a fast-paced, dynamic workplace Clear and effective communication skills, both verbal and written Amenable to work 9AM to 5PM PST, Monday to Friday RingCentral's Finance team gives you an incredible opportunity to manage stratospheric growth and learn from the best. It's an unmatched opportunity to put your professional and personal growth on an upward trajectory. You'll lead change at a $2 billion company that's growing 30% every year-in a people-first environment designed to power your career. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Belmont, California, the compensation range for this position is between $114,800 and $164,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. #LI-IG1

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. About the Role RingCentral is seeking a Sr. Manager of Financial Planning and Analysis (FP&A) to help lead our Professional Services business through its next phase of growth and scaling. This role will oversee financial planning and analysis efforts with a primary focus on our professional services function, including revenue forecasting and performance optimization. You will build financial models to align with our PS revenue/margin goals and unlock growth opportunities. Prior experience with professional services revenue forecasting and revenue recognition is not needed but strongly preferred. The ideal candidate is relentlessly curious and embraces ambiguous challenges. You are an analytical superstar who thrives on complexity and enjoys bringing order to data. With a strong bias for action, you effectively translate data insights into operational transformations. You possess exceptional communication skills and the confidence to influence senior leadership. Key Responsibilities: * Strategic Finance Partnership: Act as a trusted advisor to global PS leadership, ensuring an effective Annual Operating Plan (AOP) focused on revenue growth and margin expansion. * End-to-End Financial Planning: Own annual budgeting, monthly/quarterly forecasting, and weekly flash/R&O for the full PS P&L, including revenue, cost of sales, headcount, opex, and cash flow. * Revenue & Margin Optimization: Partner with PS leaders to drive key initiatives that improve billable utilization, optimize workforce planning, and enhance PS profitability. * Headcount & Workforce Modeling: Manage PS workforce planning, incorporating key metrics like billable utilization, bill-to-pay ratio, occupancy, and revenue per head to optimize staffing and profitability. * Financial Performance & Reporting: Oversee monthly operating and financial results analysis, partnering with Revenue Accounting to ensure accurate revenue recognition (ASC 606). * Risk & Opportunity Management: Prepare monthly forecasts, monitor performance vs. plan, and proactively identify financial risks and opportunities, providing actionable insights. * Executive Reporting: Support the development and presentation of quarterly Board/leadership reporting materials, highlighting PS performance trends, key drivers, and operational efficiencies. * PS KPI Establishment & Reporting: Starting with but not limited to, Revenue Growth, Billable Utilization, Bill-to-Pay Ratio, Project Profitability, Cost of Sales (CoS) % and Accounts Receivable Days (DSO): Cash cycle improvement for PS billing & collections. * Leverage AI to drive automation of manual processes and improve forecast accuracy. This role is ideal for a finance leader who thrives in a high-growth, services-driven environment and is passionate about scaling a profitable PS business within a SaaS/UCaaS/CCaaS ecosystem. To succeed in this role, you must have: * 5-8 years of experience in corporate planning/financial planning and analysis role * Prior experience with PS revenue recognition is not needed but strongly preferred * Bachelor's degree in Finance, Accounting or Economics. CPA/CMA or MBA preferred * Experience supporting major functional areas within an organization, with experience in financial analysis, headcount/resource management and business metric reporting * Experience with financial systems such as Anaplan (preferred), Hyperion, SAP or NetSuite * Ability to build PS dashboards leveraging SFDC, Tableau or Power BI * High proficiency in Excel - building financial and decision support models * Self-starter that adapts well to change in a fast-paced, dynamic workplace * Clear and effective communication skills, both verbal and written * Amenable to work 9AM to 5PM PST, Monday to Friday RingCentral's Finance team gives you an incredible opportunity to manage stratospheric growth and learn from the best. It's an unmatched opportunity to put your professional and personal growth on an upward trajectory. You'll lead change at a $2 billion company that's growing 30% every year-in a people-first environment designed to power your career. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Belmont, California, the compensation range for this position is between $114,800 and $164,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. #LI-IG1

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications - anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit ************ Service Delivery The Service Delivery team is responsible for delivering transactional orders for Europe. These deliveries will be across the globe and involve GTT's entire product portfolio. Managing the delivery once sold through to Service Assurance. Efficient and timely coordination of activities across all teams, internal and external is vital to ensure GTT's customers receive a smooth implementation. As a Delivery Manager you will manage an internal virtual team for your orders, interacting with all departments, from Sales and Order Assurance, through to Vendor Management and Network Provisioning, then handing over to support. Communication with the client throughout the delivery process is critical, as well as managing your orders and financial forecasting for the business. Main Responsibilities The Delivery Manager will be responsible for delivering orders and ensuring services are delivered on time and to the required specification. This includes, but is not restricted to the following: * Manage a variety of customers and orders from the GTT Product Portfolio * Proactively manage and own all orders assigned to them * Communicate frequently with clients, providing them clear and regular updates throughout the delivery * Update our internal systems and be an advocate for our external facing portal Ethervision * Manage a number of teams throughout the organisation * Management of all delivery tasks * Financial reporting, committing a delivery forecast to the management team * Knowledge share, providing support and advice to other members of the Delivery Team Experience Required * Excellent communication and presentation skills with very good written and oral skills in English * Technically competent with various software programs, such as Word, Excel, PowerPoint * Ability to effectively prioritise and execute tasks in a high-pressure environment * Ability to virtually manage others to achieve maximum results * Personal focus on continuous improvement and innovation. * Strong flexibility & ability to perform effectively within changing, multi-cultural environment Person Specification * Experience of Delivery or Project Coordination/Management, with strong organisational skills * A strong team player, persuasive, influential and effective communicator * Excellent coordination skills and ability to build strong cross-departmental relationships * An ability to work both independently and in a team-oriented, collaborative environment * An ability to recognize potentially serious issues quickly and drive to resolution * Ability to work to tight deadlines and under pressure Desirable Criteria * Experience in Telecommunications with a solid knowledge of the European markets. * Technical qualification in an IT or Engineering discipline an advantage. ITIL, Prince II etc. #LI-Hybrid #LI-VK1

**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.** **Introduction** Build the future of connected technology by transforming reverse logistics and shaping the way AT&T delivers on its promise of innovation. As a Principal - Vendor Manager, you'll lead critical projects that drive efficiency, accountability, and excellence across our mobility and broadband supply chain. Your expertise will help us deliver superior customer experiences, optimize device flows, and set new standards for vendor partnerships in a fast-evolving industry. **Job overview** You'll play a key role in redefining how AT&T manages its reverse logistics vendors, combining strategic vision with hands-on operational excellence. You'll dive deep into data, streamline processes, and collaborate with internal teams and external partners to deliver smarter, more efficient outcomes. Your ability to manage complex projects, influence vendor performance, and deliver cost-effective solutions will have a direct impact on AT&T's success and customer satisfaction. **What you'll do** + Lead transformative projects focused on optimizing reverse logistics for mobility and broadband, from process mapping to implementation of new device flows. + Manage day-to-day relationships with logistics vendors, ensuring operational accountability, processing invoices, and communicating process changes. + Analyze financial and operational data to identify cost-saving opportunities and efficiency improvements, supporting forecasting and strategic decision-making. + Negotiate vendor contracts, ensuring favorable terms, compliance with legal standards, and alignment with business objectives. + Develop and implement quality management systems to monitor vendor performance, publish executive dashboards, and drive continuous improvement. + Collaborate across sourcing, supply chain, and internal teams to launch initiatives, resolve complex issues, and deliver on key business priorities. **What you'll need** + Deep expertise in vendor management, including negotiation, relationship building, and day-to-day operational oversight. + Advanced analytical skills with experience conducting financial analyses, forecasting, and developing business cases for process changes. + Proficiency in logistics process design, implementation, and continuous improvement within a large, complex organization. + Experience leading cross-functional projects and collaborating with stakeholders at multiple levels. + Strong contract negotiation skills and knowledge of compliance and regulatory requirements. + Ability to develop executive-level reports and dashboards to communicate performance and strategic insights. **What you'll bring** + Bachelor's degree (BS/BA) preferred. + 7+ years of related experience in vendor management, logistics, or supply chain operations (required). + Certification in supply chain, logistics, or related field preferred. + Demonstrated experience leading high-impact, transformative projects. + Proven ability to influence senior leaders and drive organizational change. **Our Principal - Vendor Manager** earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, + AT&T internet (and fiber where available) and AT&T phone If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? **Apply today!** ** ** **Weekly Hours:** 40 **Time Type:** Regular **Location:** Dallas, Texas **Salary Range:** $118,800.00 - $178,200.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

The ITSM Problem Manager is a strategic and hands-on role responsible for driving root cause analysis, problem elimination, and long-term solutions to recurring issues impacting NextGen Healthcare. This role will partner closely with Support Operations, IS Hosting, Information Security, IS, and Product & Development teams to investigate and resolve persistent issues affecting service delivery. The incumbent will be responsible for one or more of the following NextGen Healthcare specialties: PM, EHR, ACE, PxP, Database, Infrastructure, Performance, Interoperability, or Interface. Problem Identification & Analysis: Lead investigations for the identification, documentation, and prioritization of problems based on major incidents, incident trends, monitoring insights, and stakeholder input. Use data-driven approaches to identify systemic issues and proactively drive improvements. Root Cause Analysis (RCA): Own and manage in-depth technical investigations using structured methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis) to identify true root causes of recurring incidents or service degradations. Solution Architecture & Implementation Support: Drive the implementation of technical solutions that address the root causes of problems. This includes contributing to code fixes, database optimizations, performance tuning, or infrastructure enhancements. Technical Collaboration Across Teams: Collaborate with Incident and Change Management teams, engineers, architects, developers, and operations personnel across Support Operations, IS Hosting, IT Security, and application development teams to co-create and implement effective problem remediation strategies. Expert Hub Case Ownership: Serve as a designated expert within the Expert Hub responsible for troubleshooting and resolving incoming cases related to your area of specialization (e.g., PM, EHR, ACE, PxP, Database, Infrastructure, Performance, Interoperability, or Interface). Collaborate with and mentor support team members to expand knowledge of applications and services as well as troubleshooting techniques. Work closely with clients to provide deep product insights, knowledge sharing, and enablement. Automation & Scripting: Develop or recommend automation scripts and tools to prevent issue recurrence or reduce manual intervention. Contribute to self-healing capabilities and resilience engineering initiatives. Problem Lifecycle Management: Support the Manager, Problem Management in overseeing the lifecycle of problems from identification through root cause and remediation. Ensure problem records are updated, categorized, and closed with accurate documentation in the ITSM tool (e.g., ServiceNow, Salesforce Service Cloud). Knowledge Management & Preventative Measures: Capture and share knowledge through problem records, technical documentation, and lessons learned sessions. Develop reusable solutions, best practices, and architectural guidance to avoid future issues. Process Improvement: Drive a culture of continuous improvement and proactive problem prevention within the Problem Management process by identifying gaps, reducing Mean Time to Repair (MTTR), and refining the interaction between Problem Management and other ITSM processes (Incident, Change, Configuration, etc.). Reporting & Metrics: Develop and present problem management reports, including KPIs, RCA documentation, and trend analysis, to leadership. Provide metrics and dashboards to measure problem management effectiveness, including problem recurrence rates, resolution timeframes, RCA completion rates, and impact reductions. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering. 2+ years in a dedicated Problem Management or post-incident review role. Experience in enterprise IT environments is essential. Strong background in application and/or infrastructure architecture, with experience across cloud, on-prem, and hybrid environments. Proven experience working cross-functionally and collaboratively in high-pressure environments. Preferred: Experience working in DevOps or Agile environments. Exposure to containerized platforms and orchestration (e.g., Kubernetes, Docker). Hands-on experience with service mapping and CMDB tools. Prior experience with ITSM tools (e.g., ServiceNow, Salesforce Service Cloud). License/Certification Required: ITIL v4 certification(s) and/or TOGAF certification are a plus. Knowledge, Skills & Abilities: Knowledge of: Proficiency in at least one scripting or development language (e.g., Python, PowerShell, Java, SQL) and knowledge of enterprise databases (SQL Server, PostgreSQL, etc.). In-depth understanding of enterprise systems, networking concepts, storage, virtualization, and database architectures. Highly desirable knowledge: Familiarity with performance bottleneck analysis and scalability design ; Familiarity with observability platforms (e.g., Splunk, Datadog, Dynatrace, AppDynamics) ; Understanding of IT compliance and risk frameworks. Skill in: Exceptional diagnostic skills with the ability to deconstruct complex technical problems. Effective communication skills with the ability to explain technical findings to non-technical stakeholders. Collaboration and the ability to work cross functionally. Strong documentation skills with a focus on accuracy, clarity, and completeness. Ability to: Strong ability to think both tactically and strategically to address root causes and architect long-term solutions. Ability and comfort preparing detailed reports, technical diagrams, and root cause analysis documents. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Cox Communications, Inc. Job Family Group Sales Job Profile Sr Manager, Sales Engineering - RS Management Level Sr Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary of $152,600.00 - $229,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $56,000.00. Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. RapidScale is seeking a Senior Manager of Solutions Architecture to lead a high-performing team of Senior Solutions Architects specializing in cloud and managed services solutions. In this pivotal leadership role, you will coach, mentor, and develop a team of consultative technologists responsible for designing outcome-driven cloud architectures. You'll ensure your team consistently delivers exceptional results by aligning RapidScale's technology capabilities with customers' business objectives. Your leadership will span tactical deal support, strategic account engagement, and continuous improvement of team process, product knowledge, and architectural maturity. You'll also serve as an executive-level technical advocate both internally and with clients, helping refine and evolve RapidScale's cloud solutions in a way that's directly informed by client needs. Finally, you'll be called upon to represent RapidScale at trade shows, partner events, and other public speaking engagements. Key Responsibilities Team Leadership & Development Recruit, lead, and coach a team of Solutions Architects focused on cloud and managed IT services solutions. Ensure your team effectively collaborates cross-functionally with other generalist and specialist Solutions Architects to provide holistic, multi- and hybrid-cloud solutions meeting clients' needs and business outcomes. Build individual growth plans and guide the team in obtaining technical certifications and internal milestones aligned with RapidScale's go-to-market strategy. Foster a collaborative, outcome-focused team culture where architects and engineers consistently deliver compelling, business-aligned solutions. Lead by example through strategic customer engagement, team participation, and ongoing technical development. Customer Engagement & Sales Support Act as an executive sponsor in key customer engagements, providing strategic and technical oversight during discovery, design, and presentation phases. Guide your team in tailoring cloud architectures to client outcomes, blending hosted/private cloud, public cloud, and managed services. Oversee and participate in complex workshops, whiteboarding sessions, and stakeholder alignment exercises. Drive excellence in proposal and RFP responses through technical reviews and refinement of solution strategies. Represent RapidScale as a leader with alliance and channel partners, providing a single point-of-contact with leadership and regional partner teams Work with alliance partners to establish and ensure successful implementation of partner programs. Technical Oversight & Enablement Partner with Product and Engineering teams to bring field insight into future roadmap discussions, ensuring that customer voice shapes evolution. Ensure team solutions reflect RapidScale's standards for performance, security, compliance, and innovation. Own the pre-sales technical review process (SOW/Design validation), approving and advising on technical solutions before customer delivery. Develop and refine architecture documentation standards, demo environments, as well as onboarding and training workflows to improve team scalability and repeatability. Cross-Functional Collaboration Partner with Sales leadership to align engineering engagement with territory and account strategies. Partner with sales to grow strategic accounts by increasing revenue to meet or exceed market share objectives on a monthly, quarterly, and annual basis. Collaborate with Product, Delivery, and Support teams to drive consistency from pre-sales through delivery and beyond. Represent the Solutions Architecture function at conferences, webinars, and customer events, highlighting RapidScale's leadership in hybrid and cloud transformation. Operational Excellence Track and report on team KPIs such as technical win rates, certification progress, solution quality, and customer satisfaction. Drive improvements in tools, processes, and automation to increase the effectiveness of solution development and handoff. Manage team capacity, pipeline coverage, and engagement prioritization in alignment with revenue goals. Leadership & Communication Collaborative and empathetic leader who builds trust and drives results through mentorship and strategic alignment Skilled communicator able to translate complex technical ideas into business-centric narratives Confident presence with C-level audiences and large client presentations Change agent mindset - embraces transformation and can lead teams through growth and ambiguity Qualifications Minimum Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field 3+ years in a leadership role leading pre-sales or technical solution teams Demonstrated success leading technical pre-sales teams and complex infrastructure architecture efforts Experience with client engagements across mid-market to enterprise verticals (healthcare, financial, education, etc.) Proven ability to engage with and influence both executive and technical stakeholders Preferred Deep knowledge of traditional cloud and hosted infrastructure: private cloud, networking, VMware, virtual desktop (Citrix) backup/DR, security, and server technologies Strong understanding of the IT ecosystem including interdependencies between applications data, digital workplace, etc. High-level understanding of public cloud architectures (AWS, Azure, GCP) Familiarity with DevOps principles, automation, and CI/CD pipelines Strong grasp of security and compliance frameworks Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. **Department Summary** Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. **Job Duties and Responsibilities** The Release Manager - Agile Software Delivery is responsible for planning, executing, and finalizing software releases within the IT department, primarily utilizing Agile methodologies. This role involves close collaboration with development teams, product managers, and business stakeholders to ensure smooth and timely deployment of software. The Release Manager will leverage agile delivery tools including Atlassian Jira and Confluence to track release readiness and report on the progress of releases and manage defects. This role plays a critical part in supporting and implementing projects for the Boost Mobile brands at EchoStar. **Key Responsibilities:** + Lead planning, execution, and delivery of software releases using Agile methodologies (Scrum, Kanban, or hybrid), ensuring alignment with business objectives + Collaborate with product owners and stakeholders to define release scope, goals, deliverables, and communication strategies + Develop and maintain release plans and timelines, tracking progress, managing dependencies, and reporting status using Agile project management tools + Identify, monitor, and escalate release risks and issues, ensuring timely resolution of defects before deployment + Coordinate cross-functional teams-including development, testing, and infrastructure-to enable successful, high-quality releases + Drive continuous improvement initiatives to optimize Agile release processes, support zero-defect implementations, and maintain high platform uptime while managing customer expectations **Skills, Experience and Requirements** **Education and Experience:** + Bachelor's degree or equivalent experience + 2-4 years of Release Management experience, preferably in software delivery using an Agile or hybrid Agile methodology **Skills and Qualifications:** + Working knowledge of IT systems, Agile methodologies, SDLC, and formal release management principles, processes, and tools + Proficient in using Agile project management and tracking tools, including Atlassian Jira, for release planning, tracking, and defect management + Communicate effectively with IT management, development, testing, and infrastructure teams, translating business strategy into technical requirements + Strong negotiation, facilitation, and consensus-building skills with the ability to consult and influence customers at a business level + Excellent written and presentation skills with data-driven decision-making capabilities, capable of working with diverse stakeholders across organizational levels + Equally adept in leading or participating on teams, applying both theoretical and practical release management knowledge to ensure successful delivery Visa sponsorship not available for this role **Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.** **Salary Ranges** Compensation: $96,250.00/Year - $137,500.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. Job Duties and Responsibilities The Release Manager - Agile Software Delivery is responsible for planning, executing, and finalizing software releases within the IT department, primarily utilizing Agile methodologies. This role involves close collaboration with development teams, product managers, and business stakeholders to ensure smooth and timely deployment of software. The Release Manager will leverage agile delivery tools including Atlassian Jira and Confluence to track release readiness and report on the progress of releases and manage defects. This role plays a critical part in supporting and implementing projects for the Boost Mobile brands at EchoStar. Key Responsibilities: * Lead planning, execution, and delivery of software releases using Agile methodologies (Scrum, Kanban, or hybrid), ensuring alignment with business objectives * Collaborate with product owners and stakeholders to define release scope, goals, deliverables, and communication strategies * Develop and maintain release plans and timelines, tracking progress, managing dependencies, and reporting status using Agile project management tools * Identify, monitor, and escalate release risks and issues, ensuring timely resolution of defects before deployment * Coordinate cross-functional teams-including development, testing, and infrastructure-to enable successful, high-quality releases * Drive continuous improvement initiatives to optimize Agile release processes, support zero-defect implementations, and maintain high platform uptime while managing customer expectations Skills, Experience and Requirements Education and Experience: * Bachelor's degree or equivalent experience * 2-4 years of Release Management experience, preferably in software delivery using an Agile or hybrid Agile methodology Skills and Qualifications: * Working knowledge of IT systems, Agile methodologies, SDLC, and formal release management principles, processes, and tools * Proficient in using Agile project management and tracking tools, including Atlassian Jira, for release planning, tracking, and defect management * Communicate effectively with IT management, development, testing, and infrastructure teams, translating business strategy into technical requirements * Strong negotiation, facilitation, and consensus-building skills with the ability to consult and influence customers at a business level * Excellent written and presentation skills with data-driven decision-making capabilities, capable of working with diverse stakeholders across organizational levels * Equally adept in leading or participating on teams, applying both theoretical and practical release management knowledge to ensure successful delivery Visa sponsorship not available for this role Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. Salary Ranges Compensation: $96,250.00/Year - $137,500.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. **Department Summary** Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. **Job Duties and Responsibilities** The Release Manager - Agile Software Delivery is responsible for planning, executing, and finalizing software releases within the IT department, primarily utilizing Agile methodologies. This role involves close collaboration with development teams, product managers, and business stakeholders to ensure smooth and timely deployment of software. The Release Manager will leverage agile delivery tools including Atlassian Jira and Confluence to track release readiness and report on the progress of releases and manage defects. This role plays a critical part in supporting and implementing projects for the Boost Mobile brands at EchoStar. **Key Responsibilities:** + Lead planning, execution, and delivery of software releases using Agile methodologies (Scrum, Kanban, or hybrid), ensuring alignment with business objectives + Collaborate with product owners and stakeholders to define release scope, goals, deliverables, and communication strategies + Develop and maintain release plans and timelines, tracking progress, managing dependencies, and reporting status using Agile project management tools + Identify, monitor, and escalate release risks and issues, ensuring timely resolution of defects before deployment + Coordinate cross-functional teams-including development, testing, and infrastructure-to enable successful, high-quality releases + Drive continuous improvement initiatives to optimize Agile release processes, support zero-defect implementations, and maintain high platform uptime while managing customer expectations **Skills, Experience and Requirements** **Education and Experience:** + Bachelor's degree or equivalent experience + 2-4 years of Release Management experience, preferably in software delivery using an Agile or hybrid Agile methodology **Skills and Qualifications:** + Working knowledge of IT systems, Agile methodologies, SDLC, and formal release management principles, processes, and tools + Proficient in using Agile project management and tracking tools, including Atlassian Jira, for release planning, tracking, and defect management + Communicate effectively with IT management, development, testing, and infrastructure teams, translating business strategy into technical requirements + Strong negotiation, facilitation, and consensus-building skills with the ability to consult and influence customers at a business level + Excellent written and presentation skills with data-driven decision-making capabilities, capable of working with diverse stakeholders across organizational levels + Equally adept in leading or participating on teams, applying both theoretical and practical release management knowledge to ensure successful delivery Visa sponsorship not available for this role **Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.** **Salary Ranges** Compensation: $96,250.00/Year - $137,500.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** ) We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.