Service Delivery Manager jobs at Zayo Group

CBTS is in search of an IT / Infrastructure manager who will be responsible for planning, organizing, & managing IT infrastructure to ensure secure, stable operations. Oversees network, server, & data communications, while contributing to hands-on projects. Duties include: Managing daily operations, assigning tasks, monitoring budgets & timelines, and aligning IT processes with organizational strategy. Staying current on technology trends & advises stakeholders on effective solutions. Design & maintain network architecture, hardware, and software; ensures system performance, security, & DR readiness. Handles procurement, budgeting, & documentation. Leads and mentors staff, conducts hiring, interviews, performance reviews, & manages training programs. Requires Bachelor's degree & equivalent experience; 5+ years technical & managerial experience; Strong ITIL-based support background; Expertise in -VMware vSphere (3+ yrs), Windows Server (5+ yrs), VMware Horizon (2+ yrs), & SAN (3+ yrs). Must demonstrate leadership, problem-solving, prioritization, & communication skills. Customer-focused, able to present ideas clearly Preferred: MS Exchange & F5 Big-IP experience.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewJoin a pioneering organization at the forefront of innovation, shaping the future of mission-critical mobile communications. Our dynamic team is dedicated to delivering recurring services business models that will drive the next wave of growth for Motorola Solutions (MSI). Our mission is to optimize service offerings and forge compelling new strategies that empower our customers to protect and serve their users and communities with unparalleled effectiveness. Job Description We are seeking a visionary and results-oriented leader to empower our field teams and spearhead the modeling and implementation of next-generation, industry-defining services for MSI. The Global Manager of Service and Lifecycle Consulting will play a pivotal role, working in close collaboration with local Motorola service and pre-sales teams to develop and execute customer-specific service support plans and strategies. This high-visibility role demands an in-depth understanding of ASTRO 25 and Dimetra product support and roadmaps, enabling strategic advisement to customers on service options and trade-offs. Experience with MSI's broader portfolio, including XaaS models, managed services, and subscription models, is highly preferred. As a key leader, the Consultant Manager will provide in-depth technical knowledge and strategic guidance to both internal and external customers, addressing all their services and support needs. You will be entrusted with the most challenging customer engagements, driving competitive bid service strategies, and will be instrumental in mentoring less senior field partners. Beyond the standard qualifications for a Lifecycle Consultant, this specific role offers a unique opportunity to expand into the business side of our services team. We are looking for a candidate who can perform complex financial analysis, build robust business cases, and possess a firm understanding of MSI's intricate business dynamics. This individual should also demonstrate a deep understanding of our customer base, their buying behaviors, and the consultant community they leverage for procurement. Crucially, we need an out-of-the-box thinker who can strategically envision and drive our future service offers beyond current business models. The Global Manager of Service and Lifecycle Consulting will provide: Strategic Leadership: Provide visionary leadership and direction for a team of 5 global lifecycle services, aligning strategies with overall business objectives and market demands. Team Development & Mentorship: Recruit, develop, and mentor a high-performing global team of service professionals, fostering a culture of excellence, innovation, and continuous improvement. Performance Management: Establish and monitor key performance indicators (KPIs) for the global lifecycle services team, ensuring consistent achievement of service delivery, customer satisfaction, and financial targets. Resource Allocation: Strategically allocate resources across global service initiatives, optimizing operational efficiency and maximizing return on investment. Process Optimization: Drive the continuous improvement of global service delivery processes, leveraging best practices and technological advancements to enhance efficiency and effectiveness. Strategic Interface with Sales and Service Leadership (High Visibility): Executive Collaboration: Serve as a critical strategic interface with sales and service leadership, influencing global strategies and ensuring seamless alignment between service offerings and sales initiatives. Market Insights: Provide executive leadership with deep market insights, competitive intelligence, and customer feedback to inform strategic decision-making and drive product and service innovation. Cross-Functional Alignment: Foster strong collaborative relationships with sales, product, and engineering leadership to ensure integrated service solutions that meet evolving customer needs and market opportunities. Global Service Strategy: Actively contribute to the formulation and execution of the global service strategy, translating high-level objectives into actionable plans for the lifecycle services team. Preferred Qualifications: Bachelor's Degree or a minimum of 10 years of combined experience in engineering, services, or sales. High level of understanding of the configuration and operation of ASTRO25 and Dimetra LMR systems. Demonstrated ability to communicate effectively with diverse audiences, from customer technical representatives to C-Suite executives. Knowledge of XaaS business models and concepts. Solid understanding of financial P&L concepts. Financial modeling acumen (e.g., amortization schedules, net present value, margins, revenue recognition, discounted cash flow, etc.). A creative and innovative thinker who enjoys challenging the status quo. An individual contributing leader with proven skills in driving organizational change. A demonstrated ability to influence others to adopt new business methods. Expertise in financial analysis and business case development. Demonstrated history of building collaborative relationships with internal partners and customers, and an ability to influence strategies and outcomes. Understanding of the financial and market pressures our customers face in the region. Ability to consult on all services and alignment with overall service strategies. Subject Matter Expert (SME) for all service-related questions and customer presentations. Partners with UO, Field Service, Sales, and Regional OM. Ensure customers are sold the services that best meet their diverse needs. Provide ongoing deep dive training to internal partners. Provide complex and competitive service quoting and RFP strategy. Deliver required lifecycle planning workshops for SUA customers. Act as a trusted service advisor internally and externally. Enact strategies to help maintain the current customer base, increase service attachment among existing customers, and grow overall regional services sales. Target Base Salary Range: $165,000 - $172,500 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements Bachelor's Degree or a minimum of 10 years of combined experience in engineering, services, or sales. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

can be based in Tahoe Reno or Atlanta. Relocation available. At Switch, we don t just design, build and operate data centers we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isn t just about technology it s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world s most advanced digital infrastructure that powers the progress of humanity. The Role: Data Center Construction Manager As a Data Center Construction Manager at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine what s possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet. As an on-site representative for the owner, you will play a crucial role in assisting with cost, schedule, and quality management, while coordinating with construction vendors and contractors involved in multiple large-scale data center construction projects. What You ll Do Assist in overseeing contractor safety performance. Manage timelines and ensure high-quality standards. Collaborate with various teams, including General Contractors, Design Engineering Operations, Networking, Controls, Security, and Commissioning. Assist in controlling project costs by monitoring the budget, negotiating with contractors and change orders, and identifying opportunities for cost savings without sacrificing quality. Assist in detecting potential risks early and devise strategies to mitigate them, ensuring that the project remains on schedule and within budget. Assist in managing the project schedule, ensuring that deadlines are met, and potential delays are promptly addressed. Facilitate communication among various stakeholders, including architects, engineers, contractors, and regulatory authorities. Assist in navigating through the regulatory landscape, ensuring that the project complies with all relevant local, state, and federal regulations and secures necessary permits. Assist in providing continuity in the event of unforeseen circumstances or changes in the project team, ensuring that the project s goals and vision remain consistent. Assist in offering valuable insights and recommendations for cost-effective solutions, helping owners in making informed decisions that balance quality and budget considerations. Supporting and working directly with onsite Senior Data Center Construction Manager. Drive next-level innovation in Construction to support our mission-critical infrastructure. Work in a fast-paced, high-impact environment where execution is key. Leverage cutting-edge technology and sustainable design principles to create world-class solutions. Uphold Switch s Karma philosophy leading with integrity and empowering those around you. What We re Looking For Innovators & Builders You see challenges as opportunities and thrive in uncharted territories. High-Performance Thinkers You have a relentless drive for excellence and a passion for pushing the envelope. You thrive in high impact environments where execution is key. Integrity-Driven Leaders You operate with honor, responsibility, and purpose, recognizing that the energy you put out into the world will return to you. Tech Pioneers You understand the power of technology to change the world and want to be at the forefront of that transformation. What You'll Bring Knowledge of critical data center equipment (Generators, Uninterruptible Power Supplies, Switchgear, Transformers, Power Feeders, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units, UPS, CRAH, CRAC). Experience in data center construction. Understanding of quality workmanship for electrical and mechanical systems. Good communication skills. Familiarity with local, state and federal regulations related to data center construction. Experience with Microsoft Office Suite, including Excel, SharePoint, MS Project, Outlook, Procore and PowerPoint. Why Switch? A Culture of Karma We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment. Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development. Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive. Job Security & Career Stability In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company. Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! Join Us & Make a Difference This is more than a job it s a mission. If you re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you. Apply Now and Let s Build the Future Together.

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of a billion-dollars in revenue. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity! Job Summary The Project Manager focus is on delivering World Class Customer Experience and Quality. They are integral to the account team and are key in building the trusted relationship with the customer. This position will be fully remote reporting into the Operations Manager. Must be a local Virginia resident and be able to support the Northern Virginia market. The Data Center Project Manager will manage and report the current status of a fixed bid project schedule, scope, and budget/cost in an accurate and timely manner. Executes job plans by coordinating and scheduling assignments, bidding, engineering, opening job numbers, and coordinating the materials logistics, crews, and tools required to complete projects on time and within budget. The Project Manager acts as a single point of contact for the customer, sales, operations, and other internal AFL departments on Data Center fixed bid projects. Prepares and submits customer-required status reports and project deliverables. Responsibilities * Conform and adhere to all responsibilities within the Operational Guidelines throughout the phases of: Presales, Planning, Delivery, Closing, and Post-Installation. * Monitor all aspects of project plans to ensure milestones, timelines, and budget targets are met * Maintain data and system integrity * Ensure accurate system data for engagement set up * Aligning all contract documents via Job Manager (PO, Contract, Proposal, PnL) * Monitor Risks and initiate necessary Proactive and Corrective Actions * Manage Change Control and procure change orders * Manage AFL team and/or subcontractors/vendors to ensure timely and high-quality work * Monitor and drive the quality assurance process during all phases of the project * Conduct site surveys, quality checks and job audits * Continuously expand / farm existing accounts for additional opportunities to introduce other AFL services * Accurate billing schedule * Performing weekly reviews of: * Project & Field Budget Trackers * Project metrics system * Invoicing due * Pending Awards * Accounts Receivables * Material Management * Works with the customer, suggesting alternatives as required to meet the customer's needs and expectations, as well as satisfy AFL's sales objectives * Customer support, including interfacing with the customer, providing guidance on problem resolution, insuring on time customer service, and maintaining a strong customer relation * Understands, adheres to, & promotes the Environmental, Health & Safety policies of AFL Telecom Personal Qualities * Leadership - Proven success in leading high-performance teams, achieving results through others, and being a strong team player * Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound business decision * Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems * Results focused - Ability to organize and manage multiple, and at time competing priorities * Think critically and problem solve * Handle confidential/sensitive information with discretion * Good judgment * Organizational skills * Knowledge of Telecommunications industry * Exceptional written and verbal communications skills * Public speaking experience preferred * Current industry-related licenses and certifications preferred Qualifications * Minimum 5 years' experience in data center project management including the installation of standard cabling technologies, rack infrastructure and managing large scale build projects including the ability to communicate, prioritize and manage time effectively * RCDD or PMP preferred * BICSI Certifications preferred * Extensive experience managing new data center sites * Experience managing mission critical data centers preferred * Experience managing teams of 20-50+ technicians on job sites * Product experience with, but not limited to Corning, Panduit, Commscope and AFL * Familiarity with business concepts related to the use of information technologies and networking in all aspects of business and organizational operations for the achievement of business/operating objectives * Proficient with Microsoft Suite * Proficiency with MS Visio and AutoCAD preferred Working Conditions * Use of standard office equipment, mostly printers * General hours of Monday through Friday 8:00am to 5:00pm with the ability to provide support during and outside regular business hours is required * Travel maybe required from time to time * Must be able to work in the United States

Responsible for ensuring incidents with potential or actual significant impact to the business are dealt with efficiently and with minimum disruption to the business or operations. This role will implement major incident management processes, including incident identification, ownership, escalation, and resolution. This position will work with technical and non-technical staff, managing major incident resolution and utilizing standard methodologies to ensure that affected parties receive timely communications. Will be responsible for establishing Standards and Procedures that maximize operational responses to encountered incidents and minimize service availability interruptions. Principal Duties & Responsibilities Act as the single point of ownership and command for all major incidents, ensuring rapid and effective resolution. Lead cross-functional technical and business teams during high-impact incidents to restore services as quickly as possible. Manage the end-to-end major incident lifecycle, from initial detection to post-incident review. Conduct root cause analysis and develop corrective action plans to prevent recurrence. Facilitate post-incident reviews, documenting lessons learned and improvement opportunities. Draft and distribute timely executive-level communications during major incidents, including incident summaries, business impact updates, and resolution timelines. Identify operational trends through complex data analysis and incident pattern recognition. Drive process improvements for incident management in line with ITIL best practices. Ensure effective change management processes to reduce incident risk and ensure smooth adoption of process changes. Mentor and train junior staff on incident management frameworks, escalation protocols, and communication best practices. Partner with stakeholders across business units to maintain alignment, manage expectations, and ensure a coordinated response. Participate in 24x7x365 on-call rotation to support global incident management coverage Performs other duties as required Education Degree Specification Minimum Required: Bachelor's Degree in Computer Science, Business Administration, or related field Qualification Level Experience Minimum Required: Four or more years of experience in an IT Service Management environment focusing on incident management Minimum Required: Strong knowledge of ITIL practices, with the ability to apply them in a live incident environment Minimum Required: Exceptional verbal and written communication skills, with experience delivering updates to senior executives. Minimum Required: Proven leadership in high-pressure situations with critical decision-making responsibilities.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewA smarter store starts with smarter communication. Theatro, our user-friendly, voice-driven AI platform provides retail workers with real-time, discreet, and efficient communication - helping them stay safe and productive while delivering top-notch customer service. Job Description We are seeking a detail-oriented and analytical professional to join our Service Delivery team, focusing on Generative AI (GenAI) Monitoring and Analysis. In this role, you will oversee the performance, reliability, and user experience of deployed GenAI solutions. You will work across teams to identify performance trends, proactively detect issues, analyze usage and feedback data, and support the continuous improvement of AI services. Key Responsibilities: Monitor the health and performance of deployed GenAI systems using logs, metrics, dashboards, and user feedback Analyze AI outputs, identify anomalies, and surface quality concerns or potential model drift Collaborate with engineering, product, and data science teams to triage and resolve issues Maintain documentation for monitoring processes, incident response, and known issues Track and report on KPIs related to GenAI usage, stability, responsiveness, and accuracy Drive root cause analysis and recommend operational improvements or retraining needs Facilitate feedback loops between end-users and technical teams to improve GenAI outputs Contribute to the development of playbooks, escalation paths, and runbooks for GenAI services Support readiness efforts for new GenAI releases and features from a service delivery perspective Remain flexible and shift focus to support other key-projects as business needs evolve Required Qualifications: 3+ years in a service delivery, operations, data analysis, or product support role, ideally in a tech or AI environment Familiarity with Generative AI concepts and LLM (Large Language Model) applications Strong analytical skills with experience working with large datasets and interpreting system logs Experience using monitoring and incident management tools Effective communicator with a user-first mindset and the ability to work across functions Understanding of SLAs, KPIs, and service health monitoring best practices Preferred Qualifications: Experience supporting or monitoring GenAI-powered applications in production environments Exposure to AI/ML model evaluation techniques or prompt testing workflows Knowledge of prompt engineering and/or fine-tuning LLMs Prior experience in an enterprise SaaS or platform environment Target Base Salary Range: $85,000 - $115,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-RS1 Basic Requirements Bachelor's degree 3+ years in a service delivery, operations, data analysis, or product support role, ideally in a tech or AI environment Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewA smarter store starts with smarter communication. Theatro, our user-friendly, voice-driven AI platform provides retail workers with real-time, discreet, and efficient communication - helping them stay safe and productive while delivering top-notch customer service. Job Description We are seeking a detail-oriented and analytical professional to join our Service Delivery team, focusing on Generative AI (GenAI) Monitoring and Analysis. In this role, you will oversee the performance, reliability, and user experience of deployed GenAI solutions. You will work across teams to identify performance trends, proactively detect issues, analyze usage and feedback data, and support the continuous improvement of AI services. Key Responsibilities: Monitor the health and performance of deployed GenAI systems using logs, metrics, dashboards, and user feedback Analyze AI outputs, identify anomalies, and surface quality concerns or potential model drift Collaborate with engineering, product, and data science teams to triage and resolve issues Maintain documentation for monitoring processes, incident response, and known issues Track and report on KPIs related to GenAI usage, stability, responsiveness, and accuracy Drive root cause analysis and recommend operational improvements or retraining needs Facilitate feedback loops between end-users and technical teams to improve GenAI outputs Contribute to the development of playbooks, escalation paths, and runbooks for GenAI services Support readiness efforts for new GenAI releases and features from a service delivery perspective Remain flexible and shift focus to support other key-projects as business needs evolve Required Qualifications: 3+ years in a service delivery, operations, data analysis, or product support role, ideally in a tech or AI environment Familiarity with Generative AI concepts and LLM (Large Language Model) applications Strong analytical skills with experience working with large datasets and interpreting system logs Experience using monitoring and incident management tools Effective communicator with a user-first mindset and the ability to work across functions Understanding of SLAs, KPIs, and service health monitoring best practices Preferred Qualifications: Experience supporting or monitoring GenAI-powered applications in production environments Exposure to AI/ML model evaluation techniques or prompt testing workflows Knowledge of prompt engineering and/or fine-tuning LLMs Prior experience in an enterprise SaaS or platform environment Target Base Salary Range: $85,000 - $115,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-RS1 Basic Requirements Bachelor's degree 3+ years in a service delivery, operations, data analysis, or product support role, ideally in a tech or AI environment Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

We are seeking a highly motivated, experienced and customer-focused Sr. Service Delivery Manager (SDM) to join our growing Somos Software Solutions team. In this role, you will lead and manage service delivery for our external clients, ensuring smooth onboarding, consistent communication, and operational excellence across our technology services. You will act as the key liaison between clients, product teams and internal stakeholders, championing a high standard of delivery while ensuring all ITIL-based service processes (incident, change, release, request, and problem management) are executed effectively. You will also play a hands-on role in coordinating service activities, reporting on key metrics, and continuously improving the delivery experience with a focus on customer satisfaction. This is a stakeholder-facing role requiring strong communication, relationship-building, and technical coordination capabilities. The ideal candidate combines client empathy, structured process ownership, and strong leadership instincts. Key Responsibilities Client Delivery & Relationship Management Serve as the primary point of contact for clients throughout onboarding and ongoing service delivery. Build and maintain strong relationships with client stakeholders through transparency, regular check-ins, and timely updates. Represent service delivery status to external clients and internal executives, lead service review meetings and client satisfaction conversations. Service Management Oversee end-to-end delivery of technical services to ensure SLAs, KPIs, and service quality expectations are met or exceeded. Partner with DevOps and engineering teams to support releases, vulnerability resolution, and infrastructure readiness for client environments. Conduct customer readiness assessments and coordinate integration support across technical teams Governance & Reporting Monitor service performance trends and initiate improvement plans where needed. Track and report on onboarding status, delivery timelines, risk factors, and client feedback. Own the quality and consistency of delivery-tracking monthly metrics for incidents, changes, releases, service requests, and client satisfaction. Participate in Client QBRs (Quarterly Business Reviews) and provide input into roadmap planning based on delivery insights. Continuous Improvement Establish and continuously improve service delivery frameworks, workflows, and documentation standards Analyze delivery data and client feedback to propose and implement improvements in service processes or client experience. Document lessons learned from onboarding or incident cycles to improve internal playbooks and team readiness. Engage with leadership to align delivery practices with broader organizational goals and client expectations What You Bring Customer-Centric Mindset: You are passionate about delivering a seamless customer experience and excel at building long-term relationships based on trust and performance. Project Management Expertise: You bring a structured, methodical approach to managing complex projects-delivering on time, within scope, and aligned to business goals. Ownership Mentality: You proactively identify issues, propose solutions, and take initiative without needing constant oversight. Analytical Thinking: You're comfortable analyzing data to surface insights, track trends, and support informed decision-making. Adaptability: You thrive in a fast-paced, evolving environment and can adjust quickly to shifting priorities or customer needs. Excellent Communication Skills: You can translate complex technical topics into clear, actionable updates for non-technical stakeholders. Collaboration: You enjoy working cross-functionally with Product, Engineering, Customer Success, and external client teams to drive outcomes together. Required Qualifications 10+ years of overall experience in the IT industry, with a minimum of 5 years in a Service Delivery Manager or equivalent role Bachelor's degree in Computer Science, Information Systems, or a related technical field Strong familiarity with ITIL service management processes (Incident, Change, Problem, Release, Request). Direct experience managing customer-facing onboarding, technical support coordination, and delivery operations. Strong communication and relationship-building skills to able to translate between business and technical audiences, which involves effectively conveying and receiving information, fostering positive interactions, and building strong relationships. Demonstrated ability to manage escalations, set priorities, and work across distributed technical teams. Proficient with tools such as Jira, Confluence, Zendesk/ServiceNow, and cloud-based monitoring/reporting tools like Datadog, Amazon CloudWatch etc. Preferred Qualifications Master's degree in a relevant technical or management field Foundational understanding of cloud technologies (e.g., AWS, Azure, GCP) ITIL Foundation certification; ITIL Intermediate or Practitioner level a plus. Experience with cloud-native platforms (e.g., AWS, Azure) and CI/CD practices. Familiarity with security, compliance, and vulnerability management processes. Solid understanding of Telecom architecture, protocols like SIP or STIR/SHAKEN etc. Ability to communicate effectively with both technical engineers and business stakeholders. Strong documentation and reporting capabilities, including building executive presentations. Salary and Benefits Somos leads the market in compensation and benefits to attract and retain top talent while providing for our team members' current and future needs! Salary Range: $130,000 - $180,000 Generous bonus potential with achievable, outcome-based goals 100% Company Paid Medical, Dental and Vision insurance for you and your family! 401(k) Savings Plan with Employer Contribution 100% Company Paid Short- and Long-Term Disability 100% Company Paid Life Insurance Flexible Time Off Plus a Variety of Voluntary Benefits Somos does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. This is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of this position. Aspects of this may change at any time, with or without notice. This job description is not intended as and does not create an employment contract. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus' platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive. Our mission is to improve the lives of people and communities by democratizing technology development in health and research. About the Role You will lead the orchestration of complex healthcare software projects from kickoff to go-live. As a cross-functional connector and execution expert, you will ensure projects move forward with clarity, feasibility, and focus. You'll coordinate across internal and external teams to manage timelines, mitigate risks, and ensure delivery aligns to scope, quality, and product standards. Acting as a critical partner to cross functional teams, you will transform scoping inputs and designs into a well-sequenced, actionable delivery plan. You'll support feasibility reviews, manage interdependencies, and drive project health through clear updates, thoughtful refinement, and repeatable launch practices. This role sits at the heart of delivery execution, ensuring every project moves with intention and coordination. What You'll Be Doing Project Management & Governance Lead end-to-end execution for complex healthcare and public health software implementations, ensuring outcomes are achieved on time, on budget, and aligned to business objectives. Establish data-driven governance practices-defining and tracking delivery metrics tied to OKRs, financial targets, timelines, and client success, while monitoring progress through dashboards, risk logs, and status reports to enable transparency and proactive decision-making. Analyze project performance to identify trends, surface insights, and drive continuous improvement and operational excellence across the delivery portfolio. Cross-Functional Coordination Align and activate the right mix of design, engineering, product, data, and clinical contributors at the right stages of delivery. Partner with Product Managers and Engineering to validate feasibility of scoped work and clarify requirements before build. Facilitate structured handoffs of key artifacts-e.g., onboarding docs, project briefs, Figma designs, and data specs. Client Execution & Alignment Serve as the operational point of contact for client-facing updates, decisions, and risk mitigation. Manage client-specific backlogs - translating scoped work into logical, sequenced efforts with clear dependencies as needed. Ensure tickets meet the definition of ready and support refinement to maintain a healthy backlog. Launch Readiness & Standards Drive UAT planning, go-live preparation, and hypercare execution across implementation projects. Implement analytics tracking plans, QA standards, and operational checklists to ensure launch quality. Contribute to and evolve delivery playbooks, templates, and standards to increase efficiency and consistency across projects. What We're Looking For 5+ years of experience in delivery management, project management, or operations in a technology or consulting environment. Proven success managing complex, multi-stakeholder software implementations. Strong organizational skills with the ability to coordinate multiple workstreams and contributors. Excellent communication and interpersonal skills, with experience managing internal and external stakeholders. Familiarity with agile methodologies, Jira, Confluence, and collaborative tools like Figma and Slack. Detail-oriented, structured, and proactive, with the ability to bring order and clarity to ambiguity. Nice to Have Experience working in public health, behavioral health, or government technology settings. Understanding of healthcare workflows, EHRs, or interoperability concepts. Background in user acceptance testing (UAT), go-live planning, and hypercare delivery. Ability to create project dashboards, Gantt charts, or delivery health reports Why Join Us? A mission-driven company - be part of a team that is helping to improve people's lives by democratizing technology development in health! Full medical, dental, vision and life insurance benefits 401K plan Company stock options Unlimited paid vacation Performance bonuses Company support for career and skill development Fun company events and outings Chorus is an equal opportunity employer with a commitment to diversity and inclusion Compensation Disclosure The anticipated base salary range for this position is $125,000 - $150,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits. Chorus Innovations is proud to be an equal-opportunity employer committed to building a diverse team. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. If you need assistance, email ********************** Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic. Disability Accommodation for Applicants to Chorus Innovations At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants. If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process. Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations. To request accommodations or discuss your needs further, please contact **********************. We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made. Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary Optimum is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers, along with the tools used by our teams to support them. Join our team as a DevSecOps Delivery Manager and lead the way in transforming software development at a Fortune 500 company. Reporting to the Engineering Manager, you will be an integral part of a highly skilled software development team dedicated to building tools, processes, and automation frameworks that boost productivity, enhance efficiency, and ensure the quality and reliability of our software products. In this role, you will lead and support our globally distributed DevSecOps team, overseeing the successful delivery of CI/CD, testing, and security automation initiatives across multiple engineering groups. As an agile and delivery champion, you will drive execution, remove impediments, and foster alignment among engineering, product, and security stakeholders. We are seeking a passionate, driven individual who thrives in a fast-paced environment, is committed to agile delivery, and possesses a strong understanding of DevSecOps principles. If you are excited to make a high-impact difference and be at the forefront of innovative software development, we want to hear from you! Responsibilities * Agile Leadership & Delivery Management * Lead agile ceremonies (stand-ups, sprint planning, retrospectives) across onshore and offshore teams. * Own sprint execution, backlog grooming, and delivery timelines as per the Scaled Agile PI requirements * Track and report on delivery metrics, team velocity, and sprint health. * Program & Stakeholder Management * Act as the primary liaison between DevSecOps, engineering teams, product managers, and security * stakeholders. * Ensure alignment on priorities, timelines, and deliverables across multiple teams and time zones. * Facilitate cross-team collaboration and communication to unblock dependencies. * DevSecOps Enablement * Support the rollout of CI/CD pipelines, automated testing, and security tooling across engineering teams. * Drive adoption of DevSecOps best practices and ensure delivery of secure, reliable, and scalable solutions. * Help teams "move fast without breaking things" by balancing speed with quality and compliance. * Process Improvement & Governance * Continuously improve agile and delivery processes to enhance team productivity and predictability. * Ensure compliance with internal governance, security, and audit requirements. * Maintain documentation and delivery artifacts for transparency and traceability. Qualifications * 5+ years of experience in agile delivery management,technical program management, or scrum masterroles * Strong understanding of DevOps/DevSecOps practices, CI/CD pipelines, and software development lifecycle * Experience working with globally distributed teams (onshore/offshore model) * Proven ability to manage multiple concurrent initiatives and deliver on time * Hands-on experience with SCM platforms such as GitLab or GitHub is required * Excellent communication, facilitation, and stakeholder management skills * Proficiency with agile tools such as JIRA,Confluence, and MS Teams * Familiarity with DevSecOps tools like Terraform,SonarQube,Snyk, etc. is a plus * Proficiency in scripting languages such as Python and JavaScript is advantageous * Experience in constructing or managing data dashboards utilizing tools such as Grafana or custom web user interfaces would be highly regarded * Scrum Master or Agile certification (CSM, PMI-ACP, SAFe) is a plus At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $123,379.00 - $202,694.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

The ITSM Problem Manager is a strategic and hands-on role responsible for driving root cause analysis, problem elimination, and long-term solutions to recurring issues impacting NextGen Healthcare. This role will partner closely with Support Operations, IS Hosting, Information Security, IS, and Product & Development teams to investigate and resolve persistent issues affecting service delivery. The incumbent will be responsible for one or more of the following NextGen Healthcare specialties: PM, EHR, ACE, PxP, Database, Infrastructure, Performance, Interoperability, or Interface. Problem Identification & Analysis: Lead investigations for the identification, documentation, and prioritization of problems based on major incidents, incident trends, monitoring insights, and stakeholder input. Use data-driven approaches to identify systemic issues and proactively drive improvements. Root Cause Analysis (RCA): Own and manage in-depth technical investigations using structured methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis) to identify true root causes of recurring incidents or service degradations. Solution Architecture & Implementation Support: Drive the implementation of technical solutions that address the root causes of problems. This includes contributing to code fixes, database optimizations, performance tuning, or infrastructure enhancements. Technical Collaboration Across Teams: Collaborate with Incident and Change Management teams, engineers, architects, developers, and operations personnel across Support Operations, IS Hosting, IT Security, and application development teams to co-create and implement effective problem remediation strategies. Expert Hub Case Ownership: Serve as a designated expert within the Expert Hub responsible for troubleshooting and resolving incoming cases related to your area of specialization (e.g., PM, EHR, ACE, PxP, Database, Infrastructure, Performance, Interoperability, or Interface). Collaborate with and mentor support team members to expand knowledge of applications and services as well as troubleshooting techniques. Work closely with clients to provide deep product insights, knowledge sharing, and enablement. Automation & Scripting: Develop or recommend automation scripts and tools to prevent issue recurrence or reduce manual intervention. Contribute to self-healing capabilities and resilience engineering initiatives. Problem Lifecycle Management: Support the Manager, Problem Management in overseeing the lifecycle of problems from identification through root cause and remediation. Ensure problem records are updated, categorized, and closed with accurate documentation in the ITSM tool (e.g., ServiceNow, Salesforce Service Cloud). Knowledge Management & Preventative Measures: Capture and share knowledge through problem records, technical documentation, and lessons learned sessions. Develop reusable solutions, best practices, and architectural guidance to avoid future issues. Process Improvement: Drive a culture of continuous improvement and proactive problem prevention within the Problem Management process by identifying gaps, reducing Mean Time to Repair (MTTR), and refining the interaction between Problem Management and other ITSM processes (Incident, Change, Configuration, etc.). Reporting & Metrics: Develop and present problem management reports, including KPIs, RCA documentation, and trend analysis, to leadership. Provide metrics and dashboards to measure problem management effectiveness, including problem recurrence rates, resolution timeframes, RCA completion rates, and impact reductions. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering. 2+ years in a dedicated Problem Management or post-incident review role. Experience in enterprise IT environments is essential. Strong background in application and/or infrastructure architecture, with experience across cloud, on-prem, and hybrid environments. Proven experience working cross-functionally and collaboratively in high-pressure environments. Preferred: Experience working in DevOps or Agile environments. Exposure to containerized platforms and orchestration (e.g., Kubernetes, Docker). Hands-on experience with service mapping and CMDB tools. Prior experience with ITSM tools (e.g., ServiceNow, Salesforce Service Cloud). License/Certification Required: ITIL v4 certification(s) and/or TOGAF certification are a plus. Knowledge, Skills & Abilities: Knowledge of: Proficiency in at least one scripting or development language (e.g., Python, PowerShell, Java, SQL) and knowledge of enterprise databases (SQL Server, PostgreSQL, etc.). In-depth understanding of enterprise systems, networking concepts, storage, virtualization, and database architectures. Highly desirable knowledge: Familiarity with performance bottleneck analysis and scalability design ; Familiarity with observability platforms (e.g., Splunk, Datadog, Dynatrace, AppDynamics) ; Understanding of IT compliance and risk frameworks. Skill in: Exceptional diagnostic skills with the ability to deconstruct complex technical problems. Effective communication skills with the ability to explain technical findings to non-technical stakeholders. Collaboration and the ability to work cross functionally. Strong documentation skills with a focus on accuracy, clarity, and completeness. Ability to: Strong ability to think both tactically and strategically to address root causes and architect long-term solutions. Ability and comfort preparing detailed reports, technical diagrams, and root cause analysis documents. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Head End Technician position is assigned to the TruVista NOC and reports directly to the Manager within the Network Operations Center. Key responsibilities include installation, maintenance, troubleshooting, and repair of all electronic gear (Video, Voice, and Data) located in the Headend as well as cabinets (TA5000/5004) and the supporting transport to those devices out in the field. This position also requires installing both copper and fiber jumpers and the ability to utilize associated test equipment (OTDR/Light meters as examples) to aid in troubleshooting and testing. Additionally, knowledge of RF transmitters/receivers and the ability to troubleshoot Coaxial Signal levels is a must. This position also requires work in the Fiber to the Home (FTTH) deployment installing SFPs, fiber jumpers, and PON-related work. This position requires being available and on-call a large part of the time. TruVista NOC personnel must be team players and work well with others outside the department. Essential Job Functions: The essential job functions include but are not limited to the following: Grow, maintain, and troubleshoot TruVista's data network. Document procedures and the network. First-level support for complicated video outages and troubleshooting. First-level support for complex network outages and troubleshooting. Participate in the team's on-call rotation. Perform all duties that NOC Manager may assign Knowledge, Skills, and Abilities: Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn. Professionalism - Maintains a professional appearance. Approaches others tactfully, reacts well under pressure and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments. Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas. Communications - Speaks clearly and persuasively in positive and negative situations, listens and gets clarification, and responds well to questions. Adept at composing professional business correspondence. Must possess excellent client-facing and internal communication skills. Teamwork - Provides and welcomes feedback, contributes to a positive team spirit, and supports team members' efforts to succeed. Organizational Support - Follows policies and procedures and completes administrative tasks correctly Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently Interpretation - Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations Computer Skills - Possesses solid operating knowledge of Microsoft Word, Excel, and Outlook. Job Knowledge - Must have a solid understanding of networking fundamentals. Flexibility - Must be able to work outside regular business hours when necessary. Qualifications: Knowledge of RF and RF test equipment. Knowledge of hybrid fiber coax cable system. Knowledge of telecommunication systems and protocols. Ability to work independently and make sound technical decisions using the information at hand. Proficiency with computers and windows based software. Ability to express oneself clearly and concisely both verbally and in writing. Ability to deal effectively with customers and employees. Desire to take ownership of projects. Ability to troubleshoot complicated problems. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form. Working knowledge of electricity. Ability to work with minimum supervision. Ability to adjust work schedule to support shifts of various lengths and start/stop times based on workload. Live within TruVista's service area or 30 minutes. Meet physical demands outlined in the physical demands section of this job description. Two years of experience working with cable systems or data networks. Experience with analog and digital cable plants. Experience with Motorola headend equipment. Experience with MUX Management. Experience with FTTH. (Fiber to the home) 2-year technical degree. CCNA is a plus. High school diploma or GED, or equivalent combination of education and experience. Must possess and maintain a valid driver's license with a safe driving record. Must be eligible and willing to obtain any required medical certification and/or license to operate a commercial vehicle. Must pass a pre-employment background check, including driver history, medical and drug test, and criminal history. Must be capable of working in all temperatures, climates, and weather conditions. May include some travel, including an overnight stay. Physical Demands: An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee is regularly required to use hands or fingers; to handle or feel objects, tools, or controls. The employee must regularly stand; walk; sit, and reach with hands and arms. The employee must frequently lift and/or move at least 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is required to operate a motor vehicle daily. The noise level in the work environment is usually low to moderate. Must be available to occasionally work after regular business hours, based on the company's needs.

The Head End Technician position is assigned to the TruVista NOC and reports directly to the Manager within the Network Operations Center. Key responsibilities include installation, maintenance, troubleshooting, and repair of all electronic gear (Video, Voice, and Data) located in the Headend as well as cabinets (TA5000/5004) and the supporting transport to those devices out in the field. This position also requires installing both copper and fiber jumpers and the ability to utilize associated test equipment (OTDR/Light meters as examples) to aid in troubleshooting and testing. Additionally, knowledge of RF transmitters/receivers and the ability to troubleshoot Coaxial Signal levels is a must. This position also requires work in the Fiber to the Home (FTTH) deployment installing SFPs, fiber jumpers, and PON-related work. This position requires being available and on-call a large part of the time. TruVista NOC personnel must be team players and work well with others outside the department. Essential Job Functions: The essential job functions include but are not limited to the following: Grow, maintain, and troubleshoot TruVista's data network. Document procedures and the network. First-level support for complicated video outages and troubleshooting. First-level support for complex network outages and troubleshooting. Participate in the team's on-call rotation. Perform all duties that NOC Manager may assign Knowledge, Skills, and Abilities: Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn. Professionalism - Maintains a professional appearance. Approaches others tactfully, reacts well under pressure and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments. Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas. Communications - Speaks clearly and persuasively in positive and negative situations, listens and gets clarification, and responds well to questions. Adept at composing professional business correspondence. Must possess excellent client-facing and internal communication skills. Teamwork - Provides and welcomes feedback, contributes to a positive team spirit, and supports team members' efforts to succeed. Organizational Support - Follows policies and procedures and completes administrative tasks correctly Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently Interpretation - Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations Computer Skills - Possesses solid operating knowledge of Microsoft Word, Excel, and Outlook. Job Knowledge - Must have a solid understanding of networking fundamentals. Flexibility - Must be able to work outside regular business hours when necessary. Qualifications: Knowledge of RF and RF test equipment. Knowledge of hybrid fiber coax cable system. Knowledge of telecommunication systems and protocols. Ability to work independently and make sound technical decisions using the information at hand. Proficiency with computers and windows based software. Ability to express oneself clearly and concisely both verbally and in writing. Ability to deal effectively with customers and employees. Desire to take ownership of projects. Ability to troubleshoot complicated problems. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form. Working knowledge of electricity. Ability to work with minimum supervision. Ability to adjust work schedule to support shifts of various lengths and start/stop times based on workload. Live within TruVista's service area or 30 minutes. Meet physical demands outlined in the physical demands section of this job description. Two years of experience working with cable systems or data networks. Experience with analog and digital cable plants. Experience with Motorola headend equipment. Experience with MUX Management. Experience with FTTH. (Fiber to the home) 2-year technical degree. CCNA is a plus. High school diploma or GED, or equivalent combination of education and experience. Must possess and maintain a valid driver's license with a safe driving record. Must be eligible and willing to obtain any required medical certification and/or license to operate a commercial vehicle. Must pass a pre-employment background check, including driver history, medical and drug test, and criminal history. Must be capable of working in all temperatures, climates, and weather conditions. May include some travel, including an overnight stay. Physical Demands: An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee is regularly required to use hands or fingers; to handle or feel objects, tools, or controls. The employee must regularly stand; walk; sit, and reach with hands and arms. The employee must frequently lift and/or move at least 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is required to operate a motor vehicle daily. The noise level in the work environment is usually low to moderate. Must be available to occasionally work after regular business hours, based on the company's needs.

The Director of Service Delivery is responsible for the overall revenue recognition of Skywires' products and services sold across all customer segments. The director ensures timely, high-quality deployments, leads cross-functional teams, and plays a key role in scaling service operations to meet enterprise growth. This leadership position is responsible for the successful onboarding of new customers, the timely delivery of all services, and leading a cross-functional team across our engineering, field and infrastructure teams delivering a brilliant customer experience. What You Will Do / Key Responsibilities: Service Delivery Management • Own and manage end-to-end service delivery for Skywire Services including but not limited to Fixed Wireless, UCaas, Mobile, Internet, Security and Cloud services • Lead customer on-boarding and ensure successful on-time order provisioning, and activation, with minimal time-to-revenue. • Create and manage project schedule and oversee implementation timelines (e.g. site surveys, engineering validations, equipment dispatch, and field coordination). Lead cross-functional coordination and risk mitigation for existing and new building sites. • Establish and monitor key performance indicators (KPIs) and operational metrics. • Provide Weekly Status Updates to Skywire Leadership on delivery intervals, revenue tracking as well as jeopardy management • Lead Cross functional teams across field operations, fulfillment and third-party contractors to realize delivery targets Customer Relationship Management • Senior management sponsor for key enterprise accounts, managing escalations and ensuring delivery to contractually agreed SLAs and KPIs. • Develop and maintain service reporting dashboards and customer scorecards. • Act as Escalation Point for Service Delivery as needed Process Improvement & Strategy • Champion continuous improvement initiatives, automation, and standardization. • Leverage automation and analytics to reduce provisioning intervals and improve efficiency, improve SLA performance, and lower cost per activation. • Collaborate with executive leadership to align service delivery strategy with business goals. • Develop reporting structures and dashboards for real-time service delivery tracking. Team Leadership • Lead a team of service delivery managers, order managers, and project coordinators • Build a performance-driven culture with a focus on operational discipline, customer focus, responsiveness, accountability, and continuous improvement. • Lead and develop service delivery managers, field teams, and support staff. • Support hiring, training, and mentoring of high-performing teams. Cross-Functional Collaboration • Contribute to customer RFPs, solution design validation, and strategic account planning. • Partner with Sales, Network Planning, Engineering, and Field Operations to align delivery timelines and service readiness with customer requirements. • Support pre-sales and post-sales transitions for large enterprise deployments • Support and manage network infrastructure improvement initiatives. Financial Management • Develop and manage service delivery budgets, headcount and resource plans, and delivery margins • Track delivery against contract milestones and service-level penalties. • Participate in supplier and partner coordination for third-party loops or facilities. • Monitor financial performance against forecasts and implement cost controls. Required Qualifications: Education/Certifications: • Bachelor's degree in Telecommunication, Engineering, Business, Information Technology, or related field or comparable Military experience (master's preferred). • 10+ years in telecom service delivery or operations, with specific expertise in fixed wireless, enterprise circuits, or hybrid access technologies, with at least 5 years in a leadership role. • Project Management Professional (PMP) certification or equivalent preferred. • Proven expertise and success in enterprise or wholesale telecom delivery environments • Experience with fiber buildouts, carrier ethernet, cloud connectivity, and fixed wireless services • Excellent leadership, communication, and client-facing skills. • Deep knowledge of telecom provisioning tools, OSS/BSS systems, and service workflow management Leadership & Soft Skills: • Proven leadership experience in managing cross-functional delivery or implementation teams. • Strong organizational, project management, and customer relationship skills • Excellent communication and stakeholder management skills • Ability to balance field realities with executive strategy and timelines • Experience scaling service delivery operations in a growth-stage telecom company

**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.** **Introduction** Build the future of connected technology by transforming reverse logistics and shaping the way AT&T delivers on its promise of innovation. As a Principal - Vendor Manager, you'll lead critical projects that drive efficiency, accountability, and excellence across our mobility and broadband supply chain. Your expertise will help us deliver superior customer experiences, optimize device flows, and set new standards for vendor partnerships in a fast-evolving industry. **Job overview** You'll play a key role in redefining how AT&T manages its reverse logistics vendors, combining strategic vision with hands-on operational excellence. You'll dive deep into data, streamline processes, and collaborate with internal teams and external partners to deliver smarter, more efficient outcomes. Your ability to manage complex projects, influence vendor performance, and deliver cost-effective solutions will have a direct impact on AT&T's success and customer satisfaction. **What you'll do** + Lead transformative projects focused on optimizing reverse logistics for mobility and broadband, from process mapping to implementation of new device flows. + Manage day-to-day relationships with logistics vendors, ensuring operational accountability, processing invoices, and communicating process changes. + Analyze financial and operational data to identify cost-saving opportunities and efficiency improvements, supporting forecasting and strategic decision-making. + Negotiate vendor contracts, ensuring favorable terms, compliance with legal standards, and alignment with business objectives. + Develop and implement quality management systems to monitor vendor performance, publish executive dashboards, and drive continuous improvement. + Collaborate across sourcing, supply chain, and internal teams to launch initiatives, resolve complex issues, and deliver on key business priorities. **What you'll need** + Deep expertise in vendor management, including negotiation, relationship building, and day-to-day operational oversight. + Advanced analytical skills with experience conducting financial analyses, forecasting, and developing business cases for process changes. + Proficiency in logistics process design, implementation, and continuous improvement within a large, complex organization. + Experience leading cross-functional projects and collaborating with stakeholders at multiple levels. + Strong contract negotiation skills and knowledge of compliance and regulatory requirements. + Ability to develop executive-level reports and dashboards to communicate performance and strategic insights. **What you'll bring** + Bachelor's degree (BS/BA) preferred. + 7+ years of related experience in vendor management, logistics, or supply chain operations (required). + Certification in supply chain, logistics, or related field preferred. + Demonstrated experience leading high-impact, transformative projects. + Proven ability to influence senior leaders and drive organizational change. **Our Principal - Vendor Manager** earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, + AT&T internet (and fiber where available) and AT&T phone If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? **Apply today!** ** ** **Weekly Hours:** 40 **Time Type:** Regular **Location:** Dallas, Texas **Salary Range:** $118,800.00 - $178,200.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. Introduction Build the future of connected technology by transforming reverse logistics and shaping the way AT&T delivers on its promise of innovation. As a Principal - Vendor Manager, you'll lead critical projects that drive efficiency, accountability, and excellence across our mobility and broadband supply chain. Your expertise will help us deliver superior customer experiences, optimize device flows, and set new standards for vendor partnerships in a fast-evolving industry. Job overview You'll play a key role in redefining how AT&T manages its reverse logistics vendors, combining strategic vision with hands-on operational excellence. You'll dive deep into data, streamline processes, and collaborate with internal teams and external partners to deliver smarter, more efficient outcomes. Your ability to manage complex projects, influence vendor performance, and deliver cost-effective solutions will have a direct impact on AT&T's success and customer satisfaction. What you'll do * Lead transformative projects focused on optimizing reverse logistics for mobility and broadband, from process mapping to implementation of new device flows. * Manage day-to-day relationships with logistics vendors, ensuring operational accountability, processing invoices, and communicating process changes. * Analyze financial and operational data to identify cost-saving opportunities and efficiency improvements, supporting forecasting and strategic decision-making. * Negotiate vendor contracts, ensuring favorable terms, compliance with legal standards, and alignment with business objectives. * Develop and implement quality management systems to monitor vendor performance, publish executive dashboards, and drive continuous improvement. * Collaborate across sourcing, supply chain, and internal teams to launch initiatives, resolve complex issues, and deliver on key business priorities. What you'll need * Deep expertise in vendor management, including negotiation, relationship building, and day-to-day operational oversight. * Advanced analytical skills with experience conducting financial analyses, forecasting, and developing business cases for process changes. * Proficiency in logistics process design, implementation, and continuous improvement within a large, complex organization. * Experience leading cross-functional projects and collaborating with stakeholders at multiple levels. * Strong contract negotiation skills and knowledge of compliance and regulatory requirements. * Ability to develop executive-level reports and dashboards to communicate performance and strategic insights. What you'll bring * Bachelor's degree (BS/BA) preferred. * 7+ years of related experience in vendor management, logistics, or supply chain operations (required). * Certification in supply chain, logistics, or related field preferred. * Demonstrated experience leading high-impact, transformative projects. * Proven ability to influence senior leaders and drive organizational change. Our Principal - Vendor Manager earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, * AT&T internet (and fiber where available) and AT&T phone If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? Apply today! Weekly Hours: 40 Time Type: Regular Location: Dallas, Texas Salary Range: $118,800.00 - $178,200.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-84052 Date posted 12/09/2025 Apply now Save role

Apply now Back to search results Job no: 534486 Work type: Staff Senior management: Executive VP & Provost Department: Registrar Job Description Virginia Tech is seeking an Academic Technology and AV Services Manager to oversee audiovisual operations at Academic Building 1 (AB1) in Alexandria, VA, and the Virginia Tech Research Center in Arlington, VA. Reporting to the Director of Classroom AV Services (CAVS) in Blacksburg, this highly technical role supports the department's mission to deliver consistent, high-quality audiovisual experiences with minimal classroom downtime. Position Responsibilities: * Supervise and direct the CAVS Tier 1 and Tier 2 technicians at AB1, assigning daily tasks, mentoring staff, and guiding issue resolution to enhance team expertise. * Provide proactive and responsive support to faculty and staff, including routine AV system testing and preventative maintenance. * Diagnose and resolve hardware and software issues (e.g., Crestron, QSC), implement solutions, commission new equipment, and document all work in departmental ticketing and inventory systems. * Serve as project lead and lead installer for upgrades or new AV installations, coordinating with trades, contractors, and building services to deliver functional solutions. * Act as the primary AV liaison for events hosted in AB1, meeting with event services and executive clients to assess needs, and provide live video and audio production support as needed. * Maintain expert knowledge of AB1's premier event spaces, including the Boeing Auditorium, Treehouse, Immersive Visualization, and Production Studio, ensuring seamless operation during classes and events. * Track equipment usage, manage inventory, and recommend enhancements to maintain state-of-the-art audiovisual systems. Required Qualifications * Bachelor's degree in Information Technology, Audiovisual Technology, Engineering, or a related field OR an equivalent combination of education, training, and experience * Demonstrated experience with audiovisual system design, installation, troubleshooting, and maintenance * Proficiency with AV control systems and software such as Crestron, QSC, or similar platforms * Supervisory or team-lead experience, with the ability to mentor and develop technical staff * Strong problem-solving and project management skills with a commitment to timely resolution * Excellent communication and customer service skills, including the ability to work effectively with faculty, staff, and executive clients * Experience with web-conferencing and lecture capture applications in a higher educational setting * Must be able to move or lift a minimum of 50 pounds * Must be able to work from ladders or scaffolding as required * Valid driver's license Preferred Qualifications * Familiarity with supporting audiovisual systems in higher education or large event settings * Experience documenting issues and resolutions through a ticketing system * Live event production experience, including video streaming, recording, and audio mixing. * Industry certifications are preferred o Avixa - CTS, CTS-I, CTS-D o Crestron o QSC o Other manufacturer certifications * Education or experience with computer programming * Knowledge of networked AV systems and related IT infrastructure Pay Band 4 Appointment Type University Staff Full Time Calendar Year Regular Salary Information Salary is commensurate with experience Review Date Review of applications will begin on Monday, October 27 Additional Information The successful candidate will be required to have a criminal conviction and driver's license check Unable to Sponsor Work Visas About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Robin Lucas at ************** during regular business hours at least 10 business days prior to the event. Advertised: October 14, 2025 Applications close:

**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.** **Introduction** Build the future of connected technology by transforming reverse logistics and shaping the way AT&T delivers on its promise of innovation. As a Principal - Vendor Manager, you'll lead critical projects that drive efficiency, accountability, and excellence across our mobility and broadband supply chain. Your expertise will help us deliver superior customer experiences, optimize device flows, and set new standards for vendor partnerships in a fast-evolving industry. **Job overview** You'll play a key role in redefining how AT&T manages its reverse logistics vendors, combining strategic vision with hands-on operational excellence. You'll dive deep into data, streamline processes, and collaborate with internal teams and external partners to deliver smarter, more efficient outcomes. Your ability to manage complex projects, influence vendor performance, and deliver cost-effective solutions will have a direct impact on AT&T's success and customer satisfaction. **What you'll do** + Lead transformative projects focused on optimizing reverse logistics for mobility and broadband, from process mapping to implementation of new device flows. + Manage day-to-day relationships with logistics vendors, ensuring operational accountability, processing invoices, and communicating process changes. + Analyze financial and operational data to identify cost-saving opportunities and efficiency improvements, supporting forecasting and strategic decision-making. + Negotiate vendor contracts, ensuring favorable terms, compliance with legal standards, and alignment with business objectives. + Develop and implement quality management systems to monitor vendor performance, publish executive dashboards, and drive continuous improvement. + Collaborate across sourcing, supply chain, and internal teams to launch initiatives, resolve complex issues, and deliver on key business priorities. **What you'll need** + Deep expertise in vendor management, including negotiation, relationship building, and day-to-day operational oversight. + Advanced analytical skills with experience conducting financial analyses, forecasting, and developing business cases for process changes. + Proficiency in logistics process design, implementation, and continuous improvement within a large, complex organization. + Experience leading cross-functional projects and collaborating with stakeholders at multiple levels. + Strong contract negotiation skills and knowledge of compliance and regulatory requirements. + Ability to develop executive-level reports and dashboards to communicate performance and strategic insights. **What you'll bring** + Bachelor's degree (BS/BA) preferred. + 7+ years of related experience in vendor management, logistics, or supply chain operations (required). + Certification in supply chain, logistics, or related field preferred. + Demonstrated experience leading high-impact, transformative projects. + Proven ability to influence senior leaders and drive organizational change. **Our Principal - Vendor Manager** earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, + AT&T internet (and fiber where available) and AT&T phone If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? **Apply today!** ** ** **Weekly Hours:** 40 **Time Type:** Regular **Location:** Dallas, Texas **Salary Range:** $118,800.00 - $178,200.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. Introduction Build the future of connected technology by transforming reverse logistics and shaping the way AT&T delivers on its promise of innovation. As a Principal - Vendor Manager, you'll lead critical projects that drive efficiency, accountability, and excellence across our mobility and broadband supply chain. Your expertise will help us deliver superior customer experiences, optimize device flows, and set new standards for vendor partnerships in a fast-evolving industry. Job overview You'll play a key role in redefining how AT&T manages its reverse logistics vendors, combining strategic vision with hands-on operational excellence. You'll dive deep into data, streamline processes, and collaborate with internal teams and external partners to deliver smarter, more efficient outcomes. Your ability to manage complex projects, influence vendor performance, and deliver cost-effective solutions will have a direct impact on AT&T's success and customer satisfaction. What you'll do * Lead transformative projects focused on optimizing reverse logistics for mobility and broadband, from process mapping to implementation of new device flows. * Manage day-to-day relationships with logistics vendors, ensuring operational accountability, processing invoices, and communicating process changes. * Analyze financial and operational data to identify cost-saving opportunities and efficiency improvements, supporting forecasting and strategic decision-making. * Negotiate vendor contracts, ensuring favorable terms, compliance with legal standards, and alignment with business objectives. * Develop and implement quality management systems to monitor vendor performance, publish executive dashboards, and drive continuous improvement. * Collaborate across sourcing, supply chain, and internal teams to launch initiatives, resolve complex issues, and deliver on key business priorities. What you'll need * Deep expertise in vendor management, including negotiation, relationship building, and day-to-day operational oversight. * Advanced analytical skills with experience conducting financial analyses, forecasting, and developing business cases for process changes. * Proficiency in logistics process design, implementation, and continuous improvement within a large, complex organization. * Experience leading cross-functional projects and collaborating with stakeholders at multiple levels. * Strong contract negotiation skills and knowledge of compliance and regulatory requirements. * Ability to develop executive-level reports and dashboards to communicate performance and strategic insights. What you'll bring * Bachelor's degree (BS/BA) preferred. * 7+ years of related experience in vendor management, logistics, or supply chain operations (required). * Certification in supply chain, logistics, or related field preferred. * Demonstrated experience leading high-impact, transformative projects. * Proven ability to influence senior leaders and drive organizational change. Our Principal - Vendor Manager earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage * 401(k) plan * Tuition reimbursement program * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, * AT&T internet (and fiber where available) and AT&T phone If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? Apply today! Weekly Hours: 40 Time Type: Regular Location: Dallas, Texas Salary Range: $118,800.00 - $178,200.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-84052-1 Date posted 12/09/2025 Apply now Save role