Zeal Credit Union jobs in Livonia, MI - 56 jobs

Join Zeal Credit Union as a Full-Time Asset Recovery Coordinator and immerse yourself in a dynamic, onsite role based in Livonia, MI, that is crucial to our mission. We're looking for an Asset Recovery Coordinator who can combine professionalism and empathy to support members in resolving their account balances. You'll engage with members in a respectful, understanding manner, recognizing that every financial situation is unique. Your ability to listen, empathize, and collaborate on workable solutions will be essential to our member-centered approach. This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. This position requires extensive experience with a collection background and will work through the forbearance, modification, or legal process as an alternative to the traditional collection methods. Your day to day as an Asset Recovery Coordinator As a Full-Time Asset Recovery Coordinator at Zeal Credit Union, you will be at the forefront of overseeing collection efforts, focusing on innovative strategies to prevent foreclosure through forbearance and loan modifications. You will manage the OREO property portfolio and navigate complex issues related to bankruptcy, judgments, and levies. Maintaining accurate reporting of recovery accounts and managing the repossession portfolio will be key responsibilities, along with preparing documentation for legal initiatives. You'll collaborate with team members to develop credit solutions tailored to our members' needs while keeping meticulous records on delinquent accounts and facilitating insurance claims for various loans. Your negotiation skills will come into play as you seek optimal resolutions for both vendors and members. Punctuality and regular onsite attendance are essential, as you perform various tasks to support the credit union's mission and ensure effective recovery efforts. Does this sound like you? To excel as a Full-Time Asset Recovery Coordinator at Zeal Credit Union, you will need the following knowledge and skills requirements: * 1 to 3 years of similar or related experience. * High school education or GED * Extensive knowledge of collection regulations including but not limited to: MLA, SCRA, FCRA, FDCPA, Bankruptcy Code * Intermediate knowledge of Microsoft Suite products * Strong verbal and written communication skills * Excellent member service skills * Results oriented, with the ability to work independently * Punctuality and regular onsite attendance Are you ready for an exciting opportunity? If you think this job aligns with your requirements, then submitting an application is simple. Good luck! We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose This position works as part of the Business Intelligence (BI) Team that supports the Credit Union to utilize data for enhanced member service and decision making. The BI Analyst utilizes data visualization technology and innovation to assist business units with requests for data in the form of reports, dashboards, and analysis to support their business processes and initiatives. This role transforms data into information and knowledge that enables key business processes and strategic decisions while presenting insights to all levels of management. A BI analyst must have an eye for accuracy and desire to provide solutions to improve and maintain the quality of data while proactively recommending insights and turning that knowledge into a story to benefit members and enable better decision making. Essential Duties Uses data to identify trends, patterns, risks and opportunities that may impact the Credit Union and communicates findings to the appropriate business partner with Provides clear, insightful data analysis that tells a story and helps leaders make better decisions, using a variety of communication methods (Power BI, Excel, PowerPoint, ). Creates business intelligence dashboards with data visualizations and a focus on end-user experience that clearly outlines KPIs with visual graphics. Develops and presents standard reports and dashboards that include descriptive statistics, data visualizations, and text extracts that support strategic decision making and business processes to benefit members of the Credit Union. Analyzes how BI and data solutions can be applied to enhance member service, reduce cost, increase revenue, improve efficiency, and provide higher quality data and reporting across the Credit Union. Develops complex queries using SQL and BI data visualization Applies appropriate methodologies for collecting, analyzing and presenting data and information by making use of BI reporting tools (e.g. SQL Server, Power BI, etc.) Identify strategic analytical solutions through research and analysis of data and business Communicates and collaborates with business partners and leaders regarding areas of opportunity to leverage data and analytic solutions to enable data driven decision- Monitors data quality and works with business partners on processes to improve quality of data. Assists with development of data quality processes, defining data elements, and other data governance solutions. Assists in the development of data training programs throughout the Provides documentation, topics, and support for complex questions. Integrates data sources from multiple systems to provide seamless data Partners with BI team members, IT, database and server administrators to improve performance of queries and dashboards. Responsible for investigating and resolving day-to-day data visualization and reporting Performs other duties and assist other employees, as Education/Experience Minimum 2 years of work experience and/or education in business analytics One or more years of similar or related experience preferred Skills/Abilities Demonstrates aptitude/willingness to learn: Discovering and presenting actionable data insights Data analysis of Credit Union data Reporting tools (Jaspersoft, SSRS) Data visualization tools (Power BI, Tableau) How to query data Structure and content of Credit Union data and databases How to improve processes using data Develop and troubleshoot SQL statements Familiar with programming languages such as SQL and DAX Ability to work with business partners and vendors on data This includes interpreting data specification documents, working with IT on file transfers, and delivering automated data solutions. Self-motivated with the ability to prioritize, manage multiple projects concurrently, and meet deadlines. Flexible and adaptable to changing priorities and Highly effective time and project management skills, including ability to coordinate development, testing and implementation. Ability to complete tasks with accuracy and in a timely Excellent verbal and written communications skills. Must be able to communicate effectively and confidently with users, team members, departments and all personnel across the Credit Union. Ability to work independently and in a team Strong problem solving, analytical, logical reasoning, customer service and training Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

is located in Ann Arbor, MI. More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job summary The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork.They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience.Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals. What you'll do * Proactively greet and interact with members as they enter the Credit Union.Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. * Be a financial coach to our members!Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success. * Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals. * Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm. * Educate members on consumer loans and credit card products.Originate, process, and close on consumer loans.Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members. What you'll bring * High School Diploma/GED is required * Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment. * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do

Job Description Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose This position will be responsible for overseeing a wide variety of team members and processes that all address some aspect of risk to the Credit Union. These areas include compliance and regulation including oversight and implementation, vendor management, legal risks, fraud and quality assurance reviews of new loan and account openings, as well as monitoring the integrity of member data change process. Essential Duties Develops and manages Enterprise Risk Management tools, practices, and policies to analyze and report enterprise risks. Maintains oversight of vendor management program Collaborate with Chief Financial Officer to create and implement 5-year "legal" strategic plan. Review, revise, and collaborate with team members in-order to negotiate contracts and/or other corporate policies and governance documents as requested by Chief Financial Officer Perform research and provides legal advice in support of compliance initiatives, regulatory compliance matters, BSA/AML, and/or other legal guidance impacting the organization and requested by the Chief Financial Officer. Assesses the risk potential of controls, activities, policies, and procedures, and aids in developing new practices and procedures to mitigate undue risk and loss to the credit union. Participate in the perpetual development and oversight of policies, principles and standards Ensure annual team member training in regulatory requirements is conducted Serve as BSA Officer and responsible for oversight of program throughout the enterprise Administer Fair Lending program including SAFE Act and FCRA Displays teamwork, integrity, and leadership Review business processes and procedures for adherence to defined risk appetite. Education/Experience Demonstrated hands-on experience in establishing and administering compliance governance and oversight functions as well as demonstrable knowledge of NCUA, Federal, and State regulatory laws pertaining to Credit Unions. 5-10 years previous risk managment experience at a financial institution 5 years or more experience leading a team Juris Doctor Degree preferred Skills/Abilities Strong analytical skills, to analyze appropriate security controls Effective written and verbal communication skills Ability to interact cross functionally with all levels of personnel Ability to lead and guide team members towards department initiatives Ability to mentor team members in professional development Ability to travel Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp. Job Posted by ApplicantPro

Member Experience Associate - Virtual Teller * Contact Center Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 days remote, 3 days in person) available at 6 months! More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job summary The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and service and will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals. What you'll do * Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. * Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success. * Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals. * Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm. * Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members. What you'll bring * High School Diploma/GED is required * Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job Summary Assist with completion of the internal audit plan for the credit union by performing operational and compliance audits of various Credit Union functions and departments. Identify related risks and verify mitigating controls in place. Assist in internal audit planning and report writing. Identify areas for process improvement and efficiencies. Provide guidance in the development of alternative solutions or implementation of corrective actions. Maintain all organizational and professional ethical standards and complete all internal audit work in compliance with The IIA's International Standards for the Professional Practice of Internal Auditing. What You'll Do * Assist with completion of risk based internal audit plan by performing fieldwork, evaluating the effectiveness of controls, assisting with planning and wrap up activities. * Review credit union controls, document processes, identify areas needing improvement, and suggest solutions for process efficiencies. * Assist with audit completion and report writing. Participate in exit interviews and walkthroughs with audited departments. * Develop and maintain an understanding of all aspects of credit union operations and related risks and controls. * Act as a consultant for internal departments related to risk and control and process efficiency. * Provide assistance with monitoring outstanding audit/exam findings * Complete review notes in a timely manner. * Remain current on internal audit standards and guidance, as well as financial institution regulations. * Pursue professional development opportunities, including external and internal training and professional association memberships. * Maintain objectivity and independence. * Assist with special projects as needed. * Perform other duties and responsibilities as required or assigned. What You'll Bring * Previous work experience in a financial institution preferred. * Bachelor's degree in business administration, Accounting or Finance OR equivalent in work experience (3-4 years of internal audit related experience) * Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or working towards a CIA is a plus. * Able to manage and execute multiple complex projects within required timelines and expectations. * Understanding of both Credit Union policies and procedures as well as a working knowledge of regulatory requirements for both deposit and lending products. * A record of strong communications, analytical, organizational, project management and planning skills. * QUALITY AND CONTINUOUS IMPROVEMENT: Committed to high quality outcomes. Uses formal and informal tools and techniques to achieve operational excellence. Maintains a constant focus on efforts to improve quality and efficiency of work processes. Challenges the status quo to identify new possibilities. * PURSUING SELF-DEVELOPMENT: Continuously seeks new ways and different ideas/points of view. Committed to high quality outcomes. * COMMUNICATING OPENLY AND HONESTLY: Proactively provides information and resources to other departments and other levels. Shares useful information with the team in an open and honest manner. Confidently expresses own opinions and beliefs. Provides insight and offers knowledge and experience. Presents things in a balanced and constructive way. Asks good questions. Listens to understand the other point of view. Promotes two-way dialogue. * COLLABORATION: Contributes to team performance by collaborating on projects with team members and across organizational boundaries. Creates team spirit and supports team members. * DEMONSTRATES SUPPORT OF THE LAKE TRUST VALUES, STRATEGY, AND BRAND PROMISE: Actively promotes and aligns actions with Lake Trust strategic goals, values and Brand Promise; participates in setting and achieving team goals that contribute to the overall goals of Lake Trust What You'll Get * Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. * Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. * By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.

Responsible for the total information security needs and the development and delivery of a comprehensive information and cybersecurity strategy to ensure the Credit Union's assets are adequately protected. The IT Information Security Manager will oversee modifications to the intrusion detection and prevention system, firewall, SIEM, anti-virus applications and other pertinent hardware in response to technological advances in order to maintain top-level security and protect the Credit Union's information from theft or disruption. This position will also be responsible for identifying, evaluating and reporting on information security risks in a manner that meets compliance and regulatory requirements and aligns with and supports the risk posture of the Credit Union. This position reports directly to the CIO with a dotted line reporting to the CEO. This position is located at our Corporate Office in Auburn Hills Michigan and has a requirement of 3 days per week on site. ESSENTIAL FUNCTIONS AND BASIC DUTIES Supervise and direct activities of the information security staff. Research and recommend the purchase of software and hardware used for managing security systems. Investigate, test and install new security software applications as warranted. Negotiate contracts and coordinate activities with Credit Union vendors with respect to hardware upgrades, system maintenance, system monitoring and replacement. Remain abreast of information/cyber security technology and trends for improvements in the Credit Union's security infrastructure. Develop, document and implement credit union policies related to network security. Maintain procedures to analyze, triage, contain, and eradicate malicious activity. Monitor user adherence of Credit Union security policies Lead the development of processes and procedures to improve incident response times, accurate analysis of incidents. Maintain regular contact with all departments to obtain information about possible security risks. Proactively communicates all incidents and possible security violations to the CIO and IT Security Committee. Maintaining a comprehensive risk management program using generally accepted security management standards. Oversee programs for risk assessment, threat modeling, vulnerability management, and incident prevention. Perform routine risk assessments and execute tests of data processing systems to ensure functioning of data processing security measures. Be the IT lead on external audits/exams working with 3rd party partners and the NCUA and State of Michigan ensuring these partners get the documentation they need to complete their audits. Maintain effective professional relations with vendors and service providers. Ensure strict compliance with relevant standards and regulations. These include NCUA (National Credit Union Administration) regulations, GLBA (Gramm Gramm-Leach-Bliley Act), and other state/federal mandates Maintain a detailed incident response plan and conduct yearly table top testing. Serve as the IT lead for the Incident Response Team (IRT). Manage the lifecycle of a breach or security event, from detection to post-mortem analysis. Lead enterprise IT risk assessments. Ensure compliance with frameworks and requirements such as NIST. Evaluate the security posture of third-party vendors (FinTech partners, core processors) to ensure they meet the credit union's security standards. Perform installation, configuration, maintenance, and troubleshooting of all aspects of security on the network Plans and implements any security upgrades or workstation and servers on the network. Schedule critical systems downtime during non-business hours and weekends for least impacting to users and members. Setup, configure and support internal and external network security devices. Investigate, test and install new security software applications as warranted. Lead in the development and implementation of security best practices and users appropriate use. Lead detailed risk analysis and risk assessment to identify, mitigate, and control risks to infrastructure, information systems, and data; advocate security and risk management to key stakeholders in order to balance security and business needs. Setup, configure, and support the patch management software and maintain documentation. Setup, configure, and support the vulnerability management software and maintain documentation. Setup, configure, and support the SIEM log management and maintain documentation. Works closely with the CIO to develop, document and implement policies related to support, security, and maintenance of all facets of the security infrastructure. Assist with ongoing security awareness programs educating users with proper security practices. Perform other duties, as assigned by management QUALIFICATIONS EDUCATION/CERTIFICATION: Bachelor's Degree in Information Security, related degree, or equivalent relevant work experience. Certifications preferred - CISSP or other security-focused certification. Ability to become and remain 100% bonded. REQUIRED KNOWLEDGE / EXPERIENCE: Minimum of 5-7 years in information security, with at least 2 years in a leadership or management capacity. Financial services experience is strongly preferred. Extensive experience with SIEM, IPS/IDS, Firewall, Log management and vulnerability scanning technologies. Investigative and analytical problem-solving skills required - very familiar with Windows, Linux, networking principles, cloud-based solutions, endpoint protection, Microsoft/Google security products and services. Experience performing network and application security penetration testing and/or vulnerability management, interpreting results, and remediating findings. Knowledge of best practice of information security, pertaining to Windows workstations and Windows Servers. Able to effectively manage workload in a fast-paced environment. Experience performing incident triage and response activities. Experience working as a team lead and training and mentoring teammates Knowledge of VPN and functioning remotely to perform all aspects for networks and systems. Scripting knowledge and report writing. Experience supporting end users Will quickly acquire thorough knowledge of Genisys Credit Union IT policies and procedures; including policies related to the Bank Secrecy Act (BSA), including Anti-Money Laundering. Experience working with BSA Manager to complete suspicious activity reports when required for items like website disruption or malicious activity that disrupts the network. EOE M/V/Disability/Veteran.

Join Zeal Credit Union for a Full-Time, onsite Branch Operations Specialist position and immerse yourself in a dynamic work environment that fosters collaboration and high performance. This onsite position that would rotate between Allen Park, Taylor, and Woodhaven branches that offers you the chance to make a tangible impact on our member-focused community. As a key problem solver, you will contribute to innovative strategies, ensuring our operations run smoothly. Your empathetic approach will resonate as you engage with members, providing them with valuable solutions and building lasting relationships. Be part of a team that values character and passion, while embracing a fun and flexible culture that encourages forward-thinking. Your day as a Branch Operations Specialist As a Full-Time Branch Operations Specialist at Zeal Credit Union, you will play a pivotal role in enhancing member experiences by assisting with complex transactions, inquiries, and account research. Your commitment to exceptional service will guide you in providing tailored product recommendations while ensuring the smooth operation of the branch. You will handle a variety of responsibilities ranging from cash management-balancing vaults, ATMs, and teller drawers, to conducting branch audits and maintaining compliance with policies and regulatory requirements. As a knowledgeable resource, you will train and mentor Member Service Representatives and specialists, fostering a culture of operational excellence. Additionally, you will serve as a subject matter expert on intricate member transactions, such as CDs, IRAs, and consumer lending. By modeling our credit union values and promoting a positive, member-focused atmosphere, you will contribute significantly to our mission of serving the community effectively. Punctuality and regular onsite attendance will be essential as you take on various operational responsibilities. Would you be a great Branch Operations Specialist? To excel as a Full-Time Branch Operations Specialist at Zeal Credit Union, a combination of experience, skills, and knowledge is essential. A minimum of three years in a similar role, complemented by a high school education or GED, will provide the foundational expertise needed. A deep understanding of credit union products, services, and procedures, along with compliance knowledge related to BSA/AML/OFAC regulations, is critical for ensuring adherence to industry standards. Strong interpersonal and communication abilities are necessary to effectively assist members and collaborate with a diverse team. Organizational skills and meticulous attention to detail will enable you to manage complex transactions efficiently. Proficiency in Microsoft Office Suite is required, along with the capability to prioritize tasks in a fast-paced environment. Preferred skills include experience in branch operations and a more advanced understanding of transactional systems and balancing procedures, enhancing your effectiveness in providing exceptional member service. Knowledge and skills required for the position are: Required: 3 years of similar or related experience High school education or GED Knowledge of credit union products, services, policies, and procedures Strong interpersonal, communication, organizational, customer service skills and attention to detail. Proficient in Microsoft Office Suite Ability to prioritize Knowledge and/or training, and compliance with Laws and Regulations pertaining to BSA/AML/OFAC and other applicable regulations Preferred: Experience in branch operations, compliance, or audit functions within a financial institution. Advanced understanding of branch transactional systems, balancing procedures, and complex member service functions. Will you join our team? If you think this is the right position for you, apply! We look forward to meeting you! We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

Sometimes the right opportunities are just around the corner! We invite you to submit an application so that we can stay in touch about future positions that may become available within Genisys. At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a future Branch Manager position at one of our many branches! This position has the opportunity to earn incentive pay. Position Purpose: Position requires responsibility for directing and administering the day-to-day sales and operational efforts of the Branch. Plans, directs, and manages the member services activities of the branch with oversight of a full range of products and services to members and prospective members through needs based selling. Holds direct responsibility as a leader/coach to achieve branch sales, business, financial and marketing goals, and to improve the share of market for the branch area. Oversees branch service quality, physical security, internal controls and audit integrity, and appearance. Job Duties (include but not limited to): Works with their Regional Manager, VP Sales & Service, and other Senior Team members, to develop, communicate, and implement branch sales plans and directives. Supervises work scheduling and workflow of daily routine operations. Addresses and resolves sales related problems. Implements and monitors sales and service quality plans. Implement credit union plans at the branch level to assure consistency and productivity commensurate with staffing levels, facilities, and market area. Addresses and resolves sales related problems. Implements and monitors sales and service quality plans. Implement credit union plans at the branch level to assure consistency and productivity commensurate with staffing levels, facilities, and market area. Supervises and assists with member services and teller functions. Provides leadership through effective coaching and communication. Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure: Monthly Observation Coaching, weekly one-on-one coaching, and weekly sales meetings. Ensures that members' requests and questions are promptly resolved Promotes branch business development and seeks to broaden member base, implements Credit Union member service quality standards and ensures adherence to service quality programs. Proactive in maintaining member satisfaction through branch employee knowledge levels, courtesy, appearance, responsiveness, accuracy, and communications. Handles unusual or difficult member situations beyond the scope of branch personnel. Works with HR to resolve serious personnel problems which are escalated to the Retail Branch Manager. Fills in and performs duties in Branch positions as needed. Qualifications: Bachelor's Degree required Two to five years of related experience in a financial institution, with a minimum of two years of supervisory experience Sales Experience Skills/Abilities: Strong interpersonal, leadership, and supervisory skills Well organized Attention to detail Ability to operate related computer applications and basic business equipment Good marketing skills Ability to maintain an effective and efficient work flow EOE M/F/Disability/Veteran

Job Description Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Position Purpose Serve members by completing account transactions accurately while enhancing our members' financial lives by offering appropriate products and services. Essential Duties Process all teller activities including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation and account inquiries. Process mail and night drop transactions. Review and analyze incoming checks for potential fraud, proper endorsements and determining proper check holds. Assist members with general inquiries including check reorders, investigating check clearings, and account reconciliation. Promote, educate and cross-sell credit union products and services. Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps, etc. Participate in the sales and service program to meet individual, branch and corporate expectations and goals. Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location. Must be willing to assist at other branch locations as needed. Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD). Must possess effective knowledge of Vibe Credit Union's products and services. Assumes responsibility for establishing and maintaining effective, professional business relations with members and co-workers. Maintains privacy of member account information. Completes all required reports and daily assigned responsibilities. Attends meetings as required. Ensures that work area and branch is clean, secure and well maintained. Assumes responsibility and performs other special assignments as needed. Education/Experience High School graduate or equivalent Skills/Abilities Strong customer service and sales skills. Ability to multi-task and work well under pressure. Good communication skills, professional appearance and a positive attitude. Possess good analytical skills. Ability to efficiently operate a windows-based PC and business equipment. Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp. Job Posted by ApplicantPro

Vibe Credit Union Associate Director Program As part of our continued commitment to leadership development and long-term strategic sustainability, we are excited to introduce the Associate Director Program at Vibe Credit Union. This initiative is designed to identify, mentor, and prepare qualified individuals for future service on our Board of Directors. The program will offer emerging leaders an opportunity to gain firsthand insight into board governance, credit union operations, and the strategic responsibilities of board leadership. By investing in this program, we aim to ensure Vibe Credit Union remains strong, diverse, and forward-looking in its governance practices. Definition of an Associate Director An Associate Director of Vibe Credit Union is a member in good standing who has demonstrated a strong interest in actively participating in the credit union's governance. Recruiting Process for an Associate Director * All members of the Official Family, Senior Leadership Team, and Branch Managers are encouraged to identify individuals-whether members or community leaders within Vibe's service area-who may be * interested in and well-suited for the Associate Director Program. Additionally, the Marketing Department * may promote the program through the credit union newsletter or pursue other outreach efforts, as approved by the Associate Director Committee, to raise awareness and attract qualified candidates. Becoming an Candidate for Associate Director * Invitation to the Associate Director Program. A member may request participation in the Associate * Director Program by submitting a letter of interest or may receive an invitation from the Associate Director Committee. The Associate Director Committee shall be composed of one representative appointed by the Board of Directors, one representative appointed by the executive management team, and any additional * individuals designated by the Board. The current standing members of the Associate Director Committee are appointed by the Chair from the Board of Directors, and CEO/President. * Application Materials and Background Check. To be considered, the member must submit a resume, and volunteer application. Additionally, the member must consent to Vibe Credit Union conducting a reasonable background check to verify qualifications. This includes, but is not limited to, authorization for Vibe Credit Union to obtain a consumer report and confirmation of bondability. * Eligibility Questionnaire. All prospective candidates must complete an eligibility questionnaire as part of the application process. * Candidacy Invitation. Upon review and approval by the Associate Director Committee, a member may be formally invited to become a candidate for the Associate Director Program. Eligibility Requirements for Candidates * The individual must be a member of Vibe Credit Union in good standing. A "member in good standing" is defined as someone who maintains at least one share account and has had no loan delinquencies-either personally or as a cosigner-within the previous 24 months. * The individual must be deemed an acceptable bonding risk by a bonding company licensed to operate in the State of Michigan. * The individual must not have been removed from any position as a director, officer, or employee of a * financial institution by a federal regulator, a state regulator (excluding the Director of the Department of Insurance and Financial Services), or by a court of competent jurisdiction. * The individual must not have been convicted of any crime involving dishonesty or breach of trust. * The individual must not be habitually negligent in fulfilling financial obligations to the credit union or other creditors. "Habitually negligent" is defined as having no reported delinquencies in the past 24 months, no bankruptcy filings in the past seven years, and no more than two missed payments to any creditor within any twelve-month period. * The individual must not have been convicted by, or found in violation by, a court of competent jurisdiction or the commissioner, of any law of the State of Michigan that is enforced or administered by the commissioner. * If an individual ceases to meet any of these eligibility requirements while serving as a Candidate or Associate Director, he or she shall be immediately removed from that position. * If an Associate Directors fails to attend three (3) consecutive regular Board meetings, the position may be declared vacant. Responsibilities of a Associate Director * Associate Directors are expected to review, understand, and agree to abide by the Board of Directors * Responsibility Policy, which is established in accordance with the Michigan Credit Union Act. They must also sign the Associate Director Candidate Confidentiality Agreement as well as the Volunteer Service Agreement. * Associate Directors are to maintain a high level of professionalism during Board meetings, events, and other activities to which they are invited. They are encouraged to actively participate in discussions, offering insight and perspective on behalf of the membership and in alignment with Vibe's vision, strategic direction, and commitment to safety and soundness. While Associate Directors contribute meaningfully to dialogue, they do not hold voting privileges at Board of Directors meetings.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete. Position Purpose: Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media. Job Duties (include but not limited to): Interact with members via phone, e-mail, chat and other media as appropriate. Answer member questions concerning their accounts and Credit Union services. Promote the sale of Credit Union products and services. Provide members with information necessary to make informed decisions regarding their financial transactions. Process a variety of member transactions such as check orders, balance information, fee disputes, etc. Qualifications High school graduate or equivalent Up to two years of customer service experience; sales/retail sales experience preferred Skills/Abilities: Strong typing abilities. Good verbal public relations skills. Communicate verbally and in writing. Able to operate calculator, word processor, and related computer applications. Well organized. Strong commitment to cross selling and over coming objections when cross selling applicable products and services. Maintain confidentiality of member data. Benefits Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Tuition Reimbursement Program Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial Wellbeing Services * 401(K) matching up to 5% * Heath Insurance with Wellness Incentives * Employee Wellbeing Services * DE&I Initiatives * Work-Life Balance Job Summary The Total Rewards Manager responsible for developing, managing and administering Total Rewards programs that promotes team member engagement, ensures organization's competitiveness and alignment with long term strategies. Proactively identify opportunities to enhance Lake Trust total rewards plans and programs, vendors and tools that boost employee engagement, experience, and well-being. Manages and administers the Credit Union's compensation, benefits, payroll, wellness, and HRIS programs. What you'll do * Drive the compensation and benefits philosophy and strategy, which will ultimately drive the development and positioning of total rewards programs. * Partner with Talent Attraction + Engagement team members, Hiring Managers, and key business leaders to Leverage technology to create system driven processes. * Develop cost models, forecast analyses, and plan design recommendations on a variety of programs, budgets, and tools, including, but not limited to: geographic base pay structures, annual merit program, incentive plans, and developing compensation benchmarks for new roles. * Proactively research and analyze total reward policies and programs, making recommendations for enhancements. * Manage and administers welfare plans including health, dental, life, vision and disability plans. Reviews benefit plan competitiveness and makes recommendations to meet Credit Union and team member needs. Conducts annual benefit Open Enrollment and Life Event changes. Counsels team members on benefit issues and selection. Assures compliance with applicable regulations. What you'll bring * Requires thorough knowledge of applicable Human Resource laws and regulatory compliance in Compensation & Benefits (i.e., ACA, ERISA, FMLA, FLSA, OHSA, etc.) * Demonstrated ability to advocate for and engage with team members when they experience difficulty communicating with carriers or vendors; ability to demonstrate customer-centric behaviors. * A high level of accuracy, attention to detail, ability to meet deadlines, and proven ability to handle confidential information is essential for success in this role. * Minimum of 5 years work experience administering compensation and benefit programs. Prior work experience with HRIS programs required. * Certified Compensation Professional (CCP) and Certified Benefit Professional (CBP) designation preferred but not required. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI. Position Purpose: Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained. Job Duties (include but not limited to): Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts Maintain delinquency notices and contact members to resolve their delinquent status Maintain follow-up on delinquent accounts Performs skip tracing activities Qualifications: High school graduate or equivalent Minimum 3 years of related collection experience Skills/Abilities: Accuracy and thoroughness in work Excellent communication, telephone and public relation skills Ability to work well independently Ability to work well in stressful situations Ability to operate related computer applications and business equipment Benefits: Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Pay Range: Band B - MRP 9 More Than A Job Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life integration Job Summary Effectively manages Lake Trust's Financial Wellbeing Program. Leverages key insights from a multitude of member feedback methods and partners with leaders across the Credit Union to improve members' overall experiences. Cultivates a strong partnership with vendor partners to manage program development, implementation, and analysis. Utilizes strong communication skills and cross-functional coordination to proactively work with business stakeholders to drive sustainable member engagement and wellbeing through the creation of new processes, enhancement of existing processes, and enablement of robust reporting What you'll do * Manages and contributes to the development and execution of a comprehensive Member Wellbeing Strategy focused on key outcomes, including increased member engagement through the lens of financial wellbeing. * Develop and execute a roadmap including program progression and socialization, reporting, financial wellbeing management (admin/analytics/reporting) platform, and integration of concepts into all aspects of Lake Trust business. * Act as a champion for the Financial Wellbeing Program, subject matter expert, and primary point of contact for leaders across the organization. * Establish and foster cross-functional relationships with appropriate stakeholders across different departments/groups to ensure the FWB Program is fully aligned across the organization. * Continually monitor and identify insights and key drivers of both negative and positive member experiences based on analysis of surveys and other quantitative and qualitative feedback sources. What you'll bring * Bachelor's degree, preferably in marketing, economics, or a research/business related field is required. * 3 - 5 years of progressive responsibility for Customer/Member Experience program methodologies. * Experience in the financial services industry, including familiarity with loan and deposit products, is preferred. * Experience managing in-depth analytics including combining survey research with transactional data to perform analysis. * Proficient in analyzing data, reaching conclusions, and making relevant recommendations. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! * Your Role: Connection Center Specialist As a Digital Services Specialist, you'll be the go-to expert for members across all digital channels-phone, email, chat, text, and video. You'll provide timely, accurate information, resolve issues, and make value-added referrals that enhance the member experience. Your tech-savvy skills and problem-solving mindset will help members navigate everything from account management to fraud prevention. What You'll Do * Connect & Communicate: Engage with members across multiple channels, clearly explaining the benefits of Vibe's products and services. * Solve Problems: Identify needs, research issues, and provide effective solutions or alternatives. * Support Accounts: Assist with transactions, loan inquiries, debit/credit card issues, and account adjustments. * Promote & Cross-Sell: Build relationships and recommend products that align with members' goals. * Onboard Members: Process new memberships and guide members through savings accounts, CDs, and lending products. * Protect Members: Serve as the first line of defense against fraud, monitoring accounts and implementing security protocols. * Tech Support: Help members troubleshoot issues with browsers, mobile apps, and online banking tools. * Drive Results: Actively participate in cross-selling programs and meet all established sales and service goals. * Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations daily. * Lead Solutions: Act as an escalation point for complex issues and make sound decisions aligned with credit union policies. * Collaborate: Keep your manager informed and support marketing promotions by sharing new products and services. What We're Looking For * Education: High school diploma or equivalent. * Experience: Customer service experience preferred; call center and lending knowledge a plus. * Skills: Strong communication, organizational ability, multitasking, and tech-savvy problem-solving. * Attitude: Professional, adaptable, and ready to work in a fast-paced environment. Why You'll Love It Here * A culture that values service, innovation, and growth. * Opportunities to learn, lead, and make an impact. * A supportive team environment that celebrates success. Want all the details? Read our attached Job Description and learn more about this exciting opportunity! Apply today and help us create opportunities that matter! *

Job Description Join Zeal Credit Union for a Full-Time, onsite Branch Operations Specialist position and immerse yourself in a dynamic work environment that fosters collaboration and high performance. This onsite position that would rotate between Allen Park, Taylor, and Woodhaven branches that offers you the chance to make a tangible impact on our member-focused community. As a key problem solver, you will contribute to innovative strategies, ensuring our operations run smoothly. Your empathetic approach will resonate as you engage with members, providing them with valuable solutions and building lasting relationships. Be part of a team that values character and passion, while embracing a fun and flexible culture that encourages forward-thinking. Your day as a Branch Operations Specialist As a Full-Time Branch Operations Specialist at Zeal Credit Union, you will play a pivotal role in enhancing member experiences by assisting with complex transactions, inquiries, and account research. Your commitment to exceptional service will guide you in providing tailored product recommendations while ensuring the smooth operation of the branch. You will handle a variety of responsibilities ranging from cash management-balancing vaults, ATMs, and teller drawers, to conducting branch audits and maintaining compliance with policies and regulatory requirements. As a knowledgeable resource, you will train and mentor Member Service Representatives and specialists, fostering a culture of operational excellence. Additionally, you will serve as a subject matter expert on intricate member transactions, such as CDs, IRAs, and consumer lending. By modeling our credit union values and promoting a positive, member-focused atmosphere, you will contribute significantly to our mission of serving the community effectively. Punctuality and regular onsite attendance will be essential as you take on various operational responsibilities. Would you be a great Branch Operations Specialist? To excel as a Full-Time Branch Operations Specialist at Zeal Credit Union, a combination of experience, skills, and knowledge is essential. A minimum of three years in a similar role, complemented by a high school education or GED, will provide the foundational expertise needed. A deep understanding of credit union products, services, and procedures, along with compliance knowledge related to BSA/AML/OFAC regulations, is critical for ensuring adherence to industry standards. Strong interpersonal and communication abilities are necessary to effectively assist members and collaborate with a diverse team. Organizational skills and meticulous attention to detail will enable you to manage complex transactions efficiently. Proficiency in Microsoft Office Suite is required, along with the capability to prioritize tasks in a fast-paced environment. Preferred skills include experience in branch operations and a more advanced understanding of transactional systems and balancing procedures, enhancing your effectiveness in providing exceptional member service. Knowledge and skills required for the position are: Required: 3 years of similar or related experience High school education or GED Knowledge of credit union products, services, policies, and procedures Strong interpersonal, communication, organizational, customer service skills and attention to detail. Proficient in Microsoft Office Suite Ability to prioritize Knowledge and/or training, and compliance with Laws and Regulations pertaining to BSA/AML/OFAC and other applicable regulations Preferred: Experience in branch operations, compliance, or audit functions within a financial institution. Advanced understanding of branch transactional systems, balancing procedures, and complex member service functions. Will you join our team? If you think this is the right position for you, apply! We look forward to meeting you! We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability. Job Posted by ApplicantPro

Join the Vibe Team! Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Your Role: Member Services Representative As a Member Services Representative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union. What You'll Do Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence. Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed. Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance. Solve Problems: Respond to member inquiries and provide effective solutions. Stay Organized: Complete daily, monthly, and quarterly reports accurately. Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed. Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day. Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments. What We're Looking For Education: High school diploma or equivalent. Experience: Customer or member service experience preferred. Skills: Strong communication, multitasking ability, and a professional attitude. Sales Savvy: Comfortable recommending products and meeting performance goals. Why You'll Love It Here A culture that values service, growth, and community. Opportunities to learn, lead, and make an impact. A supportive team environment that celebrates success. 📌 Want all the details? Read our attached Job Description and learn more about this exciting opportunity! Apply today and help us create opportunities that matter!

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for an Assistant Branch Manager position at our Lake Orion branch. This position has the opportunity to earn incentive pay. Position Purpose: Assists the Branch Manager with the direction and administration of the day-to-day sales and operational efforts of the Branch. Assists with planning, directing and managing the member services activities of the branch with oversight of a full range of products and services to members and prospective members through needs based selling. Assists Branch Manager with the responsibility as a leader/coach to achieve branch sales, business, financial and marketing goals, and to improve the share of market for the branch area. Assists in overseeing branch service quality, physical security, internal controls and audit integrity, and appearance. Job Duties (include but not limited to): Works with their Branch Manager to develop, communicate, and implement branch sales plans and directives. Assists in managing the level and quality of member service delivered by the branch. Works with the Branch Operations Manager regarding operational procedures, issues and concerns. Assists with supervising work scheduling and workflow of daily routine operations. Assists the Branch Manager with addressing and resolving Sales related problems. Assists with reviewing the decisions and actions of branch personnel to ensure that they are in accordance with company policies and procedures. Supports training classes on new products, selling techniques, and new policies and procedures. Ensures Branch security. Assists with opening and closing the building in accordance with set hours and tests security equipment quarterly. Assists with supervising member services and teller functions along with assisting members in these areas when needed. Fills in and performs duties in Branch positions as needed. Qualifications: Bachelors Degree and/or equivalent work experience Two to five years of related experience in a financial institution, with a minimum of two years of supervisory experience Sales Experience Skills/Abilities: Strong interpersonal, leadership, and supervisory skills Well organized Attention to detail Ability to operate related computer applications and basic business equipment Good marketing skills Ability to maintain an effective and efficient work flow Benefits: Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Tuition Reimbursement Program Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran