Client Support Specialist jobs at Zebra Technologies

US-FL-Boca Raton Type: Full-Time # of Openings: 1 CUSA Boca Raton About the Role Provides comprehensive training, technical seminars and field ride-withs within the Service Division. Accountable for developing, administering and presenting comprehensive technical training to field service employees on all existing and future contracted products sold by Canon USA. This includes all Canon Enterprise and Production Technology Solutions products as well as any third party identified products (i.e. HP, Fiery, etc.). In addition, the Field Support Solutions Specialist will actively provide On the Job Training through ride-withs in support of the current Service Standards, Spares Standards and Dispatch Standards. This role requires you to live within a reasonable commuting distance to Boca Raton, Fl so that you can adequately execute your job responsibilities. Your Impact - Performs Technical/Non-technical seminars/OJT training sessions in the field. The seminars/OJT sessions will be conducted to help improve the KPI's of the technicians and branch performance. - Assists with the deployment, roll-out and implementation of major account installs during peak time periods. - Participates and contributes in the technical information sessions. - Creates, updates and distributes technical seminar contents and OJT reports to target individuals and branches. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Degree in related field preffered. - Strong communication, presentation, and organizational skills. - Knowledge of PC and/or Mac applications. - Experience working with end users in a support and/or training capacity is desirable. - Canon Technical Training Course Certifications for products related to the iRADV/IR /IRC/IP/CLC product line. - Technical proficiency with Canon or equivalent office imaging industry. We are providing the anticipated base salary range for this role: $54,460-81,550 annually. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #li-rb1 #pm19 PI1be4ff049b1a-37***********7

Job Title: Oracle EPM Support Analyst (Planning / FCCS / ARCS) Duration: 12+ months Job Details: Seeking a skilled Oracle EPM Support Analyst to provide functional and technical support for Oracle Enterprise Performance Management (EPM) applications. The role involves monitoring, troubleshooting, and enhancing EPM modules such as Planning, Budgeting, Financial Consolidation, and Close (FCCS), and Account Reconciliation. Key Responsibilities: Provide day-to-day support for Oracle EPM applications including Planning, FCCS, ARCS, and Narrative Reporting. Monitor system performance and resolve application issues in coordination with technical teams. Support month-end and year-end close activities within EPM modules. Assist users with data loads, metadata updates, and business rule execution. Perform root cause analysis for functional and technical issues. Coordinate with Oracle support for SR resolution and patch management. Maintain documentation for configurations, processes, and issue resolutions. Support enhancements, upgrades, and testing activities (SIT/UAT). Collaborate with finance and IT teams to ensure alignment with business needs.

Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee. Role Description This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis. Qualifications Technical Support and Troubleshooting skills Desktop Computers maintenance expertise Experience in Information Technology and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a fast-paced environment Knowledge of network systems and hardware IT-related certifications are a plus Associates degree in Computer Science, Information Technology, or related field 3-5-years experience

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirements: Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows Migration. Hardware/Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking/Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual

Title: Technical Desktop Support Duration: Contract Industry: Financial Services A direct client is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will have a strong background in Active Directory, Microsoft 365, desktop application troubleshooting, and experience supporting both on-site and remote users. Key Responsibilities: Active Directory Management Create, manage, and administer user accounts. Add or remove users and computers from groups. Update account attributes as needed. Desktop Application Troubleshooting Provide support for Adobe software, including troubleshooting PDF issues (opening, editing, merging, deleting). Troubleshoot and resolve issues with Microsoft 365 apps, including Excel, Word, PowerPoint, Teams, and Outlook (desktop and mobile versions). Resolve cache mode and other configuration issues in Outlook. Web Browser Support Assist with troubleshooting browser issues in Chrome, Firefox, and Edge. Review system logs in Event Viewer to investigate app crashes, blue screens, or other errors. Hardware Support Build, image, and profile new PCs and laptops. Install and swap RAM, video cards, and other hardware components in desktop computers. Troubleshoot and support Zoom meetings, including conference room setup and virtual collaboration tools. Replace printer toners, rollers, and troubleshoot printer jams. Support Apple iPhone issues and troubleshoot scanning problems with Fujitsu and Konica scanners. Perform hardware moves, PC/monitor swaps, and other related tasks. Phone and Communication Systems Support Configure and maintain Cisco phones, including adding/removing lines and setting up new user profiles. Troubleshoot issues with headsets, handsets, and other communication equipment. Support for Remote Users Assist remote users with connectivity issues, including VPN and RDP troubleshooting on both Mac and PC. Troubleshoot issues with Big-Edge F5 VPN and other remote access technologies. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong experience with Active Directory management (user accounts, groups, and attributes). Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge). Experience with hardware management and troubleshooting (PCs, laptops, printers, phones). Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP). Familiarity with phone system administration (Cisco, etc.). Excellent communication and problem-solving skills. Desired Skills: Experience with Zoom and Cisco Spark Kits for virtual collaboration and conference room setups. Familiarity with Apple iPhone troubleshooting. Knowledge of Event Viewer for log analysis. Ability to troubleshoot and configure devices for remote access.

We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure. Key Responsibilities: Provide technical support for end users (Windows/mac OS), including desktops, laptops, mobile devices, and peripherals. Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.). Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices. Requirements: Technical Skills: 3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with Microsoft 365 administration. Experience with Windows Server (2016/2019/2022) administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools. Soft Skills: Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

At M-Tech Systems, our company mission is to increase yield in protein production to help feed the growing world population without compromising animal welfare or damaging the planet. We aim to create software that delivers real-time data to the entire supply chain that allows producers to get better insight into what is happening on their farms and what they can do to improve production. M-Tech Systems is the industry-leading provider for Live Animal Protein Production Performance Management Tools. For over 30 years, M-Tech Systems has provided cutting-edge enterprise data solutions for all aspects of the live poultry operations cycle. We provide our customers with solutions in Business Intelligence, Live Production Accounting, Production Planning, and Remote Data Management-all through an integrated system. Our applications can currently be found running businesses on six continents in over 50 countries. M-Tech has built an international reputation for equipping our customers with the power to utilize comprehensive data to maximize profitability. With over 200 employees globally, M-Tech Systems currently has main offices in Mexico, United States, and Brazil, with additional resources in key markets around the world. M-Tech Systems USA's headquarters is based in Atlanta, Georgia and has approximately 90 team members in a casual, collaborative environment. Our work culture here is based on a passion for helping our clients feed the world, resulting in a flexible and rewarding atmosphere. We pride ourselves for having a working atmosphere that encourages collaboration, exceptional development tooling, training, and ongoing opportunities to work with senior and executive management. Job Summary We are looking for an energetic person with a strong desire to succeed. The ideal candidate will be open to learning new skills daily, interacting with CEO's and down-to-shop-floor employees. The Implementation Specialist position will work as part of a central project team and be responsible for actively facilitating the implementation of designated projects for both new and existing clients. Reporting to the Project Director, M-Tech Implementation Specialist are accountable for ensuring that our software meets the needs of the customer, executing project deliverables on time and within scope, maintaining project budgets and leading a team of software consultants to success. Implementation Specialist will assume all responsibility for all aspects of their respective assigned projects. Essential Functions & Responsibilities Will contribute to building multifaceted enterprise and customized applications for a diverse and growing international client base. Tasks will include: Managing the scope and time of all projects to meet contractual obligations and expectations of the customer. Building resource allocation plans to achieve project goals. Developing, planning, and tracking all project activities. Using milestones and tasks to control work and overall project deliverables. Developing risk management plans and mitigating measures to ensure project deliverables. Conducting onsite pre-implementation meetings and senior level management meetings as required. Consulting with customers on business processes and possible software modifications to meet needs. Executing and delivering quality implementations that are on time, on budget and within the scope of project. Developing and documenting advanced process models; delivering technical documentation for project demands and requests. Conducting application and code testing as required by the project. Experience, Skills and Qualifications College degree in applicable field 2-4 years' applicable experience in SaaS implementation cycle 2 years of data analysis or relevant experience preferred 2+ years of experience with application integrations, Excel, or other relevant data tools. Agricultural knowledge or background a bonus. Qualifications & Skills Excellent Planning and organizational skills Exceptional Analytical skills and proficiency in technical environments Exceptional customer service skills Strong decision making and problem-solving ability. Excellent verbal and written communication skills Public speaking and presentation experience required. Required to work in the office for 2-3 days/week Travel and Commute Requirements Up to 50% of domestic and international travel required EEO Statement Integrated into our shared values is M-Tech's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. M-Tech is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at M-Tech has an ongoing responsibility to respect and support a globally diverse environment.

Title: Technical Support Analyst II Duration: 6 month contract, possible extension Pay: $25-30/hr W2 We are hiring a Technical Support Analyst II to be the primary onsite support for all regional Seattle locations. In this role, you will be the point of contact for all incoming IT Support issues via phone and ticketing system (ServiceNow). Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback. Duties and Responsibilities: Setup, configure, and install hardware and software as necessary on-site, when remote assistance is not a viable option. Support IT team with routine set-up of workstations, phones and printers including office moves. Occasional point-person working with IT Engineering team and vendors for on-site troubleshooting or installations as needed. Provide advanced troubleshooting for escalated incidents from Tier 1, working with end-users across the organization remotely and in person. Track and monitor incidents to ensure timely resolution, accurately document relevant information, and keep end users informed via email or telephone of the status of their requests. Oversee routine IT Support processes, from user creation to workstation deployment, attention to detail and follow-through. Education Qualifications: Associate's (AA) degree in computer science or related area of study preferred. 3+ years of experience in a customer service or IT support role is required; experience in a level 1 technical support role required. Professional Qualifications: Customer service focus; positive attitude, warm and caring demeanor. Intermediate level proficiency with Windows Workstation OS's and MS Office programs with ability to learn new programs and software as needed. CompTIA A+ Certification preferred (or plans to obtain such within 1 year of hire date). Advanced level proficiency with Active Directory and Office 365 in a Windows environment. Advanced troubleshooting skills. Other Qualifications: Must have valid driver's license and be willing to travel across metro area on as-needed basis. Workplace Environment: 60% sitting, 40% standing/moving. Adheres to dress code standards; appearance is professional, neat, and clean. Must be able to lift to 50 lbs. ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $25.00 - $30.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.

Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises. Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible. We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base. These are full-time, in-office opportunities with benefits. ABOUT THE ROLE This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices. The key objectives of this role include, but are not limited to: Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion Provide accurate and timely support by documenting all issues and resolutions Maintain communications with customers during the problem resolution process Act as a Customer-facing subject matter expert What Do You Need to Be Successful? Solid HTML / CSS background is needed to help customers in building and designing forms Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds Track record of supporting customers with a SaaS or IaaS product is preferred English fluency is required ABOUT YOU Customer facing skills combined with excellent verbal and written communication skills Ability to work with little to no supervision Open to criticism and a team player Adaptable , flexible and commercially aware Excellent organizational skills with the ability to prioritize and manage Compensation, Perks & Benefits Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience Company paid Commuter Benefits Employer-sponsored medical, dental, vision, AD&D, and LTD insurance 401(k) with 4% company match FSA 10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year Professional development stipend after one year of employment OUR PROCESS We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to. We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform! Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Jotform values your privacy. You can find more information regarding our applicant privacy notice here: ********************************************** Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises. Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible. We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base. These are full-time, in-office opportunities with benefits. ABOUT THE ROLE This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices. The key objectives of this role include, but are not limited to: Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion Provide accurate and timely support by documenting all issues and resolutions Maintain communications with customers during the problem resolution process Act as a Customer-facing subject matter expert What Do You Need to Be Successful? Solid HTML / CSS background is needed to help customers in building and designing forms Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds Track record of supporting customers with a SaaS or IaaS product is preferred English fluency is required ABOUT YOU Customer facing skills combined with excellent verbal and written communication skills Ability to work with little to no supervision Open to criticism and a team player Adaptable , flexible and commercially aware Excellent organizational skills with the ability to prioritize and manage Compensation, Perks & Benefits Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience Company paid Commuter Benefits Employer-sponsored medical, dental, vision, AD&D, and LTD insurance 401(k) with 4% company match FSA 10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year Professional development stipend after one year of employment OUR PROCESS We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to. We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform! Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Jotform values your privacy. You can find more information regarding our applicant privacy notice here: ********************************************** Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $45,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365• Configure, and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Title: Senior System Analyst - SAP S/4HANA Order to Cash (O2C) Duration: FTE/Perm Salary: 130-150k The Senior System Analyst - SAP S/4HANA Order to Cash (O2C) will play a key role in driving digital transformation and delivering scalable solutions across the Order-to-Cash lifecycle. This position requires expertise in SAP S/4HANA with integrations to commerce platforms, EDI systems, and digital payment providers. The role is responsible for designing, implementing, and optimizing O2C processes to enable seamless customer order experiences, efficient supply chain execution, and compliant financial outcomes. Responsibilities SAP O2C Functional Design & Delivery Serve as the functional lead for end-to-end Order to Cash processes in SAP S/4HANA. Configure and support SD modules, including order management, pricing, delivery, invoicing, and billing. Implement ATP (Available-to-Promise), Credit Management, Billing Plans, and Returns processing. Commerce Platform Integration Design and manage real-time integrations between SAP S/4HANA and digital commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud). Support order capture, availability checks, promotions, and order fulfillment across B2C and B2B channels. EDI Integration Define and manage customer-specific EDI transactions (850, 855, 856, 810, 820). Troubleshoot and enhance interfaces using middleware platforms such as SAP Integration Suite, TrueCommerce, or OpenText. Digital Payment Integration Integrate digital payment providers (e.g., Stripe, Adyen, PayPal) into SAP S/4HANA. Ensure real-time payment authorization, capture, and reconciliation across web and mobile orders. Collaborate with Finance and Security teams to ensure PCI-DSS compliance and fraud protection. Operational Support & Optimization Provide Level 3 support for SAP SD and integrated solutions. Identify automation opportunities across O2C processes using workflow and output management tools. Partner with supply chain, finance, and customer service teams to streamline order fulfillment. Documentation & Compliance Maintain functional specifications, configuration guides, test scripts, and training materials. Support audits and compliance activities, including SOX and process control adherence. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Business, or related field. 5-8 years of SAP SD experience with deep Order to Cash knowledge. 2+ full lifecycle SAP S/4HANA implementations (Public or Private Cloud preferred). Experience integrating commerce platforms (Salesforce or SAP Commerce Cloud) with SAP. Strong knowledge of EDI standards (ANSI X12, EDIFACT) and integration platforms (e.g., SAP CPI, TrueCommerce). Hands-on experience with digital payment providers and SAP payment configurations. Familiarity with output management, BRF+, billing customization, and interface troubleshooting. Strong problem-solving skills and ability to work cross-functionally. Preferred Qualifications Knowledge of SAP BRIM or Subscription Billing. Experience in consumer products or retail operations, including trade promotions and replenishment. Familiarity with SAP Fiori, REST/OData APIs, and SAP BTP extensions. Understanding of S/4HANA Public Cloud extensibility options. Agile/Scrum project experience or certification.

Santa Clara, CA Job Description: AV Specialist with UC Experience. Experienced AV/UC Support Engineer with expertise in Audio-Visual systems and beginner-level Unified Communications skills. Skilled in deploying Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints, configuring MTR devices in Cisco Control Hub and Teams Admin Center, and supporting multi-platform meetings including Zoom, Google Meet, and Microsoft Teams. Adept at troubleshooting AV setups, ensuring seamless conferencing experiences, and delivering IT AV support for large-scale events. Ability to deploy Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints. Knowledge of deploying Microsoft Teams Rooms systems. Ability to add new MTR devices into Cisco Control Hub and Teams Admin Center. Familiarity with starting Zoom, Google Meet, and Teams meetings from MTR systems. Key Skills · Conference Room AV Support and Troubleshooting · Microsoft Teams Rooms (MTR) Deployment · Cisco Video Endpoints Integration · Teams Admin Center & Cisco Control Hub Management · Zoom, Google Meet, and Teams Meeting Support · AV Equipment Installation and Maintenance · Beginner-level UC Experience · Event Production and Dry Runs Organization Planning, executing, tracking multiple meetings. Ability to keep up to date on virtual event technology. Liaison between facilities, Booking team. Coordinating (Webcast production) Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production. Attend meetings with stakeholders to identify issues and make recommendations. Technical skills Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively. Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality. Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences. Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations. Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment. Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed. Maintain accurate records of AV equipment inventory, configurations, and maintenance activities. Thanks & Regards Sameer Ahmad Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Phone: ************** Ext: 143 E-Mail: ****************************|Website: ******************* Linkedin: linkedin.com/in/sameer-ahmad-031a0b185

Murrelektronik is a global leader in the development, manufacturing, and distribution of automation solutions. Our products can be divided into four core lines: Power Supplies and Control, Interfaces, Cables/Connectors, and IO Systems. Our high-quality, innovative products and focus on market requirements sets us apart from the crowd. Our customer-oriented approach ensures that our tailored solutions improve the customer's applications. We are looking for a Desk Side Support Specialist to support the users in the USA. Summary The Desk Side Support Specialist is an IT professional who provides onsite technical assistance for computer hardware, software, and peripherals to our USA employees in cooperation with our local external IT Consultant and our Corporate IT Team in Germany. This role requires strong organizational skills and excellent communication skills. Essential Functions Supporting local IT Consultant as required Configuring, installing, and supporting computers, software applications, and peripherals, including printers, scanner, TVs, ClickShare devices, video conferencing tools, etc. Troubleshooting and resolving technical issues with hardware, software, and network connectivity Ensuring the smooth operation of user workstations to minimize downtime Performing upgrades and routine maintenance to ensure systems are up-to-date and secure Providing hands-on and remote assistance to users Answering help requests via various channels such as in-person, over the phone, via chat, and through the IT ticket system Providing support for label printers, scanners, and terminals in the areas of logistics and manufacturing Maintaining confidentiality regarding data, information, documentation, processes, and functions of the company Handling a variety of customer service issues with courtesy and professionalism Listening to fully understand what an end user's needs and/or requests are Managing escalations to proper IT support level timely Effectively managing multiple tasks simultaneously Maintaining documentation effectively, especially for recurring problems Administering the local telephone system (Aircall) Administering the local badge entry and visitor tracking system Administering the Verizon company cell phone and tablet program Attending regular virtual meetings with German counterparts Assisting with planning and implementation of Global IT projects Required Education and Experience Minimum of 2 years of related professional experience is required Bachelor's degree from an accredited college or university with major course work in information systems or a related field is preferred Strong working knowledge of all aspects of PC systems, Windows operating systems, and MS Office (365) Keen attention to detail, the memory of patterns, and interest in problem-solving Excellent oral and written communication skills Effectively communicate complex technical processes to non-technical users Ability to work collaboratively with cross-functional teams and stakeholders Ability to undertake self-directed tasks when necessary Be adaptive towards new systems and technology Understand the complex relationships between different components in a networked environment Adjust to frequently changing workloads and priorities Effectively manage time and prioritize work Competencies To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position: Oral/written communication-the individual speaks and writes clearly and persuasively in positive or negative situations and is able to effectively communicate with all management levels. Analytical-the individual synthesizes complex or diverse information. Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions up to their delegated authority level. Quality/Detail management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in all aspects. Planning/organizing-the individual prioritizes and plans work activities appropriately, uses time efficiently, and develops realistic action plans. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Position Type and Expected Hours of Work This is a full-time position with some overtime required. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. in our Suwanee, GA office. The ability to work nights, weekends, and holidays to implement special projects is occasionally required. Travel This position may require occasional travel.

* We're looking for a detail-oriented professional to support subcontractor compliance and project setup. This role works closely with our Contracts and Compliance Coordinator to audit, digitize, and maintain subcontractor documents, and to assist with project setup in Procore and Sage. Responsibilities: Conduct subcontractor compliance audits and digitize documentation (CPRs, authorization signatures, training/fringe funds, etc.) Audit general subcontractor documents (W9s, COIs, business licenses, etc.) and maintain organized records Support project setup (Procore, Sage, COIs, prelim notices, etc.) Assist with collecting missing documents and resolving compliance issues Partner with internal teams to maintain accurate, accessible digital records Qualifications: Experience in subcontractor compliance, certified payroll review, or project setup Familiarity with Procore and Sage or similar systems Strong organizational skills and attention to detail Clear communication skills for interacting with vendors and internal teams

Job Title: Dispatch Specialist Working hours: 5:00am -2:00pm (Monday-Friday) Note: Working on weekends, evenings, and holidays might be required. Setup: Onsite Term: Full time and permanent Pay Ranges: $21.00/hr to $23.00/hr Benefit details 401K match is 4% after 6 months, PTO: 10 days per year, Sick Leave: 5 days, Medical/vision/dental insurance all provided with different plan options Benefits start 1st of month after 60 days. Overview We are seeking a highly organized and proactive Dispatch Specialist to join our dynamic operations team. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. Your ability to solve problems in real-time, monitor key metrics, and support our field team will be essential to our success. Key Responsibilities: Route Management & Dispatch: Schedule and dispatch DSPs and drivers to assigned routes based on induction schedules, customer demands, and on-the-fly requests. Real-Time Driver Support: Provide live support to drivers during delivery hours, assisting with exception handling, navigation issues, and delivery problems to ensure successful first-attempt deliveries. Performance Monitoring & Training: Monitor driver performance against company standards, including photo quality and delivery success rates. Partner with management to coach and train drivers on best practices as outlined in the company delivery guide. Issue Resolution & Communication: Proactively contact drivers, DSPs, and recipients via softphone (calls/text) and company-provided systems to verify and resolve delivery issues, ensuring accuracy and customer satisfaction. Field Support & Escalation: Periodically conduct ride-alongs with drivers within assigned territories to directly observe, diagnose, and resolve chronic delivery problems. Delivery Failure Analysis: Meticulously monitor, review, and validate the reasons for all failed delivery attempts. Work with drivers to address and correct any discrepancies in their reporting. Returns Processing: Efficiently process all returned undeliverable packages at the sorting center to facilitate valid redelivery attempts or final disposition. Team Collaboration: Assist management with DSP and driver recruitment, screening, onboarding, and performance monitoring activities. Qualifications & Skills: HS diploma or equivalent required; associate or bachelor's degree is a plus. Proven experience in a dispatch, logistics, or fleet coordination role. Exceptional communication and interpersonal skills, with the ability to relay information clearly and calmly under pressure. Strong problem-solving abilities and a proactive approach to identifying and resolving issues. Tech-savvy, with proficiency in using laptops, dispatch software, and communication tools (softphones, SMS). Ability to analyze data and driver metrics to identify trends and areas for improvement. Highly organized with the ability to manage multiple tasks and priorities simultaneously. Willingness to periodically conduct ride-alongs in the field. A valid driver's license is required.

Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization's technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful. Altimetrik helps get companies get “unstuck”. We're a technology company that lives organizations a process and context to solve problems in unconventional ways. We're a catalyst for organization's talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Job Description: Neo4j Graph Ontology Specialist We are seeking a highly skilled Neo4j Graph Ontology Specialist to join our team. This role focuses on building and managing graph-based ontologies to model complex relationships between skills, roles, and individuals. The successful candidate will be responsible for leveraging Neo4j to define, design, and optimize a graph-based ontology structure, facilitating a deeper understanding of skills and roles within our organization or clients. Key Responsibilities: Graph Ontology Modeling: Design and develop an ontology that represents key skills, roles, and people as nodes, with relationships that define how they interact (e.g., "HAS_SKILL", "REQUIRES_SKILL", "WORKS_ON"). Cypher Querying: Write and optimize queries in Cypher, Neo4j's query language, to retrieve insights from the graph and identify patterns or relationships. Data Integration: Use Python or other integration tools to ingest data, build the graph structure, and link Neo4j with other systems or platforms. Graph Optimization: Profile Cypher queries to identify performance bottlenecks and optimize them for faster execution. Collaboration: Work with data scientists, software engineers, and domain experts to refine the graph model and ensure its consistency and accuracy. Core Skill Set: Cypher: Expertise in Neo4j's native query language, Cypher, is essential for navigating and querying the graph. Graph Data Modeling: Ability to model complex, interconnected data in Neo4j's graph database using node labels (e.g., Person, Skill, JobRole) and relationship types (e.g., HAS_SKILL, REQUIRES_SKILL). Ontology Design: Proven experience in designing and implementing domain-specific ontologies that structure data effectively and maintain consistency across the graph. Query Profiling and Optimization: Proficiency in profiling Cypher queries and optimizing graph performance using tools like PROFILE and EXPLAIN. Python Integration: Strong scripting skills in Python to automate data loading, build graph structures, and integrate with external systems. Advanced and Related Skills: Skill Ontology Engineering: Experience in creating and maintaining dynamic skill ontologies, with an emphasis on representing relationships between skills, roles, and job requirements. Knowledge Graph Construction: Expertise in constructing comprehensive knowledge graphs from raw data, guided by well-defined ontologies. Graph Algorithms: Ability to apply graph algorithms (e.g., shortest path, community detection) to uncover deeper insights and correlations within skill and role data. AI/ML Integration: Experience in leveraging graph-based ontologies to train AI/ML models for applications such as resume screening, job matching, and skills gap analysis. Data Governance & Security: Knowledge of applying ontology reasoning and enforcing security rules within the graph database to ensure compliance and integrity. Desired Qualifications: Proven experience with Neo4j, including both graph modeling and performance optimization. Familiarity with machine learning algorithms or AI applications in talent management or similar domains is a plus. Strong problem-solving skills with an ability to analyze complex data sets and extract actionable insights. Familiarity with industry standards in data governance, security, and compliance, especially in graph-based databases.