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Working At Zendesk

Zendesk builds support, sales, and customer engagement software that is designed to create more rewarding and longer-lasting customer relationships. They work with companies of all sizes, from the biggest enterprises to newly formed start-ups.

Zendesk believes that a creative, innovative and powerful customer experience is a must nowadays and that it should be something that every company, no matter the size, should have the capability to deliver.

Diving Into the Values at Zendesk

People First

The values at Zendesk are built around authenticity and transparency. One of the biggest set of core values that guides Zendesk in all that it does is Diversity & Inclusion. The company is people first, and they love to brag about all of their employees. They have an incredibly open and transparent view when it comes to how diverse the company is, and they are always working to improve diversity and increase the number of unique perspectives within the company.

Accompanying the Diversity & Inclusion are several Employee Resource Groups that are open to everyone. Those groups are:

  • Global Veterans Network
  • Mosaic -- Celebration of People of Color at Zendesk
  • Pride -- Ensuring all LGBTQ+ employees are valued, see, and supported
  • The Village -- For parents and caregivers because it takes a village, right?
  • Women at Zendesk
  • Women in Engineering
  • Zendesk has launched Unconscious Bias learning labs in every office to help employees navigate and acknowledge them. The sessions provide employees with education and resources to be more aware of unconscious bias and learn strategies to apply to your everyday work life.

    The Culture at Zendesk

    They're People People

    The culture at Zendesk is built totally on the people. "The people are the best part of Zendesk. I mean, our products are pretty great too, obviously. But the most rewarding part of my job is getting the opportunity to collaborate with smart, interesting people from across the globe," Alexa Herasimchuk

    Another big part of developing the award-winning culture at Zendesk is prioritizing work-life balance. They recognize that work-life balance has sort of become a buzzword in the world of business, and they rage against the notion of its inactivity. They know people have lives outside of work that they want to live. Zendesk gives employees the chance to pursue passions and hobbies, while fully enjoying time with friends and families.

    The Benefits at Zendesk

    Helping You Find Inner Peace

    The benefits and perks at Zendesk are no joke. The benefits package alone is one of the best you are likely going to find. Then, on top of that, Zendesk has an amazing assortment of perks and development opportunities. Zendesk makes amazing benefits and perks look so easy, you will wonder why every company doesn't have them. Some of those benefits and perks are:

  • Take what you need vacation policy & holidays
  • Fully stocked kitchens
  • Subsidized parking
  • Employee referral bonus
  • Retirement plans
  • 80% subsidy on health care premiums for individual and family plans
  • State of the art tech
  • Competitive salary
  • Parental leave
  • Work from home opportunities
  • The company also puts on an annual soccer tournament that is accompanied by a big picnic, and happy hours are a weekly occurrence, with beer on tap. There is also kombucha on tap, in case you like that stuff. There are also dessert wars, bacon & waffles breakfasts, employee art shows and so much more.

    Another big perk to working for Zendesk is becoming a part of a global network. The HQ is in San Francisco, and a really cool part of it too, but the company has offices on every continent except Antarctica. They are in France, Ireland, Thailand, Japan, German, Australia, and the list goes on.

    The Interview at Zendesk

    The interview process at Zendesk is pretty standard, but could definitely be a little more difficult than your average interview. Depending on the role you are applying for, you can pretty much guarantee that there will be some tests of some sort, to test your knowledge and experience. They also do cultural interviews, to make sure you are going to be a good fit for the organization. They don't want people to fit in with the culture, they want people to add to it. The whole process can take anywhere from 3-6 weeks.

    Some questions you might get asked during the process are:

  • What do you know about Zendesk? (Do your research!)
  • Tell me about your experience.
  • How do you feel about taking on undefined roles?
  • Why Zendesk?
  • Why are you the person for this job?
  • How would you get team members to follow your lead?
  • How comfortable are you wearing multiple hats?
  • Tell me about a time you had to deal with a difficult stakeholder/co-worker.
  • The Organization’s Mission

    To help you deliver exceptional customer service.

    Industry

    Software

    Revenue

    $598.0M

    Employees

    2,000

    Founded in

    2007

    Headquarters

    San Francisco, CA

    Website

    zendesk.com

    Organization Type

    Public

    Is This Your Company?

    The Team At Zendesk

    Key People

      Tom Keiser (COO)

      William MacAitis (Executive Officer)

      Morten Primdahl (founders)

      Alan Black (Executive Officer)

      Elena Gomez (CFO)

      Dana Stalder (Director)

      Peter Fenton (Director)

      Devdutt Yellurkar (Director)

      Zack Urlocker (Executive Officer)

      Adrian McDermott (Executive Officer)

      Mikkel Svane (ceo)

      Alexander Aghassipour (founders)

      Jeffrey Titterton (CMO)

    The Culture At Zendesk

    Information provided by the company
    Everyone at Zendesk has the opportunity to make a huge impact on the productivity of millions. Zendesk-Sell is an amazing place to work for ambitious and dynamic people who tackle big problems that disrupt a multi-billion dollar industry.
    Show More
    We don't shy away from difficult work, nor do we lose sight of the critical impact we have on the business. The work we do affects hundreds of millions of tickets, and that's probably an understatement.
    You exhibit a positive attitude, are collaborative, ambitious, optimistic and, for heaven's sake, a sense of humor. You epitomize Zendesk's culture of humbildence (humble .
    If you are passionate about working on a core product with incredible scale, our friendly, supportive & diverse team is for you.
    A passion for technology, start-ups, and supporting other businesses as they grow.
    Show More

    What do people say about Zendesk

    Work at Zendesk? Share your experience anonymously.

    What do you like about working for Zendesk?

    Zendesk Rankings

    Zendesk is ranked #86 on the Best Technology Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

    Read more about how we rank companies.

    Zendesk Salaries

    How much does Zendesk pay?
    The national average salary for a Zendesk employee in the United States is $114,610 per year. Employees in the top 10 percent can make over $160,000 per year, while employees at the bottom 10 percent earn less than $81,000 per year.
    9.7
    Salary Score

    Zendesk Salaries By Job Title

    The average employee at Zendesk earns a yearly salary of $114,610 per year, but different jobs can earn drastically different salaries.

    The higher paying positions at Zendesk include vice president of engineering, corporate counsel, director of strategy, and engineering manager.

    A typical vice president of engineering salary at Zendesk is $188,815.

    Other roles at Zendesk include sales assistant and marketing management internship. A sales assistant at Zendesk earns an average yearly salary of $35,411.

    Zendesk Careers

    On average, employees at Zendesk stay with the company for 1.3 years. Employees most commonly join Zendesk after leaving Apple.

    Average Length of Employment
    Salesforce1.9 years

    Zendesk

    1.3 years
    Zuora1.0 years
    GoodData1.0 years
    Top Employers Before Zendesk
    Apple17.6 %
    Show More

    Zendesk Employee Demographics

    9.2
    Diversity Score
    We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

    Zendesk Employees Education

    Of the 2,000 employees at Zendesk, 9.1% attended University of California - Berkeley. Employees at Zendesk most frequently majored in Marketing, and most employees’ highest level of education is a Bachelors.

    Do you Work At Zendesk?

    Help us make this company more transparent.

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    Zendesk Employment Videos

    Zendesk Financial Performance

    9.9
    Performance Score
    We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

    Revenue

    $100M - $1B

    Founded in

    2007

    Organization type

    Public

    Zendesk Financing Rounds

    DateAmountSecurity Type
    Sep 19, 2012Equity
    Sep 19, 2012
    $44,999,999
    $44,999,999
    Equity
    Equity
    Dec 9, 2010Equity
    Dec 9, 2010
    $18,999,988
    $18,999,988
    Equity
    Equity

    How Would You Rate The Company Culture Of Zendesk?

    Have you worked at Zendesk? Help other job seekers by rating Zendesk.

    Zendesk Subsidiaries

    Subsidiaries to Zendesk include Outbound Solutions. Employees at the parent company, Zendesk, earn $115,705 whereas employees at Outbound Solutions earn $45,618, on average.
    Company
    Average Salary
    Outbound Solutions
    Outbound Solutions
    $41,579
    $42k

    Zendesk Competitors

    Competitors of Zendesk include Microsoft, Salesforce, and Gigamon.

    The average salaries at Microsoft rank the highest, with their employees earning an average salary of $124,102 per year.

    Employees at Salesforce earn an average of $119,431 per year, and the employees at Gigamon earn an average salary of $114,358 per year.

    Company
    Average Salary
    $124,102
    $124k
    $114,358
    $114k
    $106,496
    $106k
    $102,791
    $103k
    $99,510
    $100k
    $95,904
    $96k
    $95,737
    $96k

    Frequently Asked Questions about Zendesk

    How many Employees does Zendesk have?

    Zendesk has 2,000 employees.

    How much money does Zendesk make?

    Zendesk generates $598.0M in revenue.

    What industry is Zendesk in?

    Zendesk is in the software industry.

    What is Zendesk's mission?

    Zendesk's mission statement is "To help you deliver exceptional customer service."

    What type of company is Zendesk?

    Zendesk is a public company.

    Who are Zendesk's competitors?

    Zendesk competitors include Zuora, GoodData, Salesforce, Microsoft, DealerSocket, Brightcove, AppFolio, Square, Navis, LogMeIn, eGain, PrimePay, Telerik, SolarWinds, Gigamon, UserVoice, The Knot, Endurance International Group, Active Network, Cvent.

    Who works at Zendesk?

    Tom Keiser (COO)

    William MacAitis (Executive Officer)

    Morten Primdahl (founders)

    Show More

    Where is Zendesk's headquarters?

    Zendesk's headquarters is in San Francisco, CA.

    Are You An Executive, HR Leader, Or Brand Manager At Zendesk?

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    Updated May 18, 2020

    Zippia gives an in-depth look into the details of Zendesk, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Zendesk. The employee data is based on information from people who have self-reported their past or current employments at Zendesk. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Zendesk and its employees or that of Zippia.

    Zendesk may also be known as or be related to ZENDESK INC, Zendesk, Zendesk Inc, Zendesk Inc. and Zendesk, Inc.