Zendesk builds support, sales, and customer engagement software that is designed to create more rewarding and longer-lasting customer relationships. They work with companies of all sizes, from the biggest enterprises to newly formed start-ups.
Zendesk believes that a creative, innovative and powerful customer experience is a must nowadays and that it should be something that every company, no matter the size, should have the capability to deliver.
The values at Zendesk are built around authenticity and transparency. One of the biggest set of core values that guides Zendesk in all that it does is Diversity & Inclusion. The company is people first, and they love to brag about all of their employees. They have an incredibly open and transparent view when it comes to how diverse the company is, and they are always working to improve diversity and increase the number of unique perspectives within the company.
Accompanying the Diversity & Inclusion are several Employee Resource Groups that are open to everyone. Those groups are:
Zendesk has launched Unconscious Bias learning labs in every office to help employees navigate and acknowledge them. The sessions provide employees with education and resources to be more aware of unconscious bias and learn strategies to apply to your everyday work life.
The culture at Zendesk is built totally on the people. "The people are the best part of Zendesk. I mean, our products are pretty great too, obviously. But the most rewarding part of my job is getting the opportunity to collaborate with smart, interesting people from across the globe," Alexa Herasimchuk
Another big part of developing the award-winning culture at Zendesk is prioritizing work-life balance. They recognize that work-life balance has sort of become a buzzword in the world of business, and they rage against the notion of its inactivity. They know people have lives outside of work that they want to live. Zendesk gives employees the chance to pursue passions and hobbies, while fully enjoying time with friends and families.
The benefits and perks at Zendesk are no joke. The benefits package alone is one of the best you are likely going to find. Then, on top of that, Zendesk has an amazing assortment of perks and development opportunities. Zendesk makes amazing benefits and perks look so easy, you will wonder why every company doesn't have them. Some of those benefits and perks are:
The company also puts on an annual soccer tournament that is accompanied by a big picnic, and happy hours are a weekly occurrence, with beer on tap. There is also kombucha on tap, in case you like that stuff. There are also dessert wars, bacon & waffles breakfasts, employee art shows and so much more.
Another big perk to working for Zendesk is becoming a part of a global network. The HQ is in San Francisco, and a really cool part of it too, but the company has offices on every continent except Antarctica. They are in France, Ireland, Thailand, Japan, German, Australia, and the list goes on.
The interview process at Zendesk is pretty standard, but could definitely be a little more difficult than your average interview. Depending on the role you are applying for, you can pretty much guarantee that there will be some tests of some sort, to test your knowledge and experience. They also do cultural interviews, to make sure you are going to be a good fit for the organization. They don't want people to fit in with the culture, they want people to add to it. The whole process can take anywhere from 3-6 weeks.
Some questions you might get asked during the process are:
The Organization’s MissionTo help you deliver exceptional customer service.
San Francisco, CA
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Zendesk Salaries By Job Title
On average, employees at Zendesk stay with the company for 1.5 years. Employees most commonly join Zendesk after leaving Apple.
|Average Length of Employment|
|Top Employers Before Zendesk|
Cushman & Wakefield7.9 %
Peace Corps7.9 %
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This is Zendesk
This is Zendesk - Zendesk Careers (2014 edition)
$100M - $1B
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Morten Primdahl (founders)
Mikkel Svane (ceo)
Alan Black (Executive Officer)
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