Zendesk Jobs

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends. What You Bring to the Role: BA/BS degree or equivalent experience required. Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President's club membership is a plus. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. Experience in managing customer relationships with organizations generating revenues $1B billion+. A history of successfully selling to VP and C-level executives in Enterprise accounts. Outstanding presentation, negotiation, and deal-closing abilities. Experience creating and leveraging territory and account plans. An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. Ability to travel to customer locations. @LI-SM12 The US annualized OTE (On Target Earnings) range for this position is $249,000.00-$373,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Must be authorized to work in the US, no work visas offered at this time Organization Description: Team Mank is a diverse group of people who have come together to reinvent and lead the future of insurance. We offer a rare mix of world-class product leadership and insurtech, outstanding corporate support, and rapid customer traction combined with a vision big enough to change the world. Mank welcomes and celebrates individuals of all backgrounds. Home is where the heart is. The Mank Agency is on the East Coast, but we re growing too fast to stay in just one place. So Mank said goodbye to our team headquarters, and now we re a fully distributed team working remotely from almost 50 different states across the U.S. If you live anywhere in the USA let s talk! We do have 3 corporate offices in the US for your support CA, NC, and NV. Job Details: As part of an industry-leading team, you will be responsible for building a Regional Sales team up to $350,000 in monthly sales within 3 to 3.5 years, as well as personal sales of $20,000 to $60,000 monthly for up to three years. Top Mentorship and Training provided. We are actively looking for team members to mentor and partner with. Resources include the top Software Tool Kit Including Award-Winning Virtual Sales Platform (ALLOWS 100% REMOTE WORK), Exclusive Leads System, Mentorship, Training, Performance Based Promotion, Various Monthly Bonuses, Proven System with Automation, and Flexible Schedule. You can start PT. Individual Results Vary. Commission only 1099 Position. Income-Based From Sales. Zero Deductible Health Insurance Available, as well as dental/vision. Preferred Qualifications: Commitment, Coachable, & Consistent Action with a positive mindset. Responsibilities: Capacity to manage and lead a sales team Outstanding team building skills Strong communication and organizational skills Demonstrate sound judgment and decision making Ability to attract and assess talent Good coaching and mentorship skills Maintain high ethical standards Ability to problem solve Demonstrate innovation and creativity Ability to achieve or exceed business goals Requirements: Successful and stable work history Minimum of 1 year Sales/Management experience required Demonstrated leadership skills College Degree preferred Current Life and Health License (or ability to get quickly) We are an Equal Opportunity Employer and a drug-free workplace. THIS IS A U.S.-BASED POSITION THAT REQUIRES U.S. RESIDENCY. No Work Visas. The Mank Agency | Regional Sales Manager No agent s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work. SFG0005490

Systems Symmetry Systems is the Data+AI Security company. Our data security posture management platform is engineered specifically to address modern data security and privacy challenges at scale from the data out, providing organizations the ability to innovate with confidence. With total visibility into what data you have, where it lives, who can access it, and how it's being used, Symmetry safeguards your organization's data from misuse, insider threats, and cybercriminals, as well as unintended exposure of sensitive IP and personal information through use of generative AI technologies. Position Overview We're seeking a talented and enthusiastic summer intern to join our team - from anywhere in the US. This internship offers a unique opportunity to gain hands-on experience in the rapidly evolving field of data and AI security. ResponsibilitiesAssist in developing and testing new features for our security platform Collaborate with cross-functional teams on data analysis and visualization projects Participate in research initiatives related to emerging threats and security trends Support documentation efforts for internal and external use Contribute to software development tasks under the guidance of senior team members QualificationsCurrently pursuing a degree in Computer Science, Software Engineering, or a related field Experience in software development Strong problem-solving and debugging skills Knowledge of programming languages such as JavaScript, PythonExperience with version control systems like GitlabAbility to work independently and in a team Strong communication and collaboration skills DetailsLocation: RemoteDuration: 10-12 weeks (Summer 2025) Symmetry Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Zendesk is looking for a Copywriter to help deliver beautifully crafted, engaging creative for our billion-dollar company. You'll work as a mighty creative champion, making sure our work is easy to understand, confident, generous, and mega fresh. We're looking for someone who's passionate about their craft, excited to develop new ideas, and ready to work on projects that directly impact the business. You'll be teaming up with skilled copywriters, filmmakers, producers, animators, and a crew of talented designers-a down to earth and friendly bunch -that will amaze you with their work and their excellent sense of humor. Perhaps you're wondering why you should work at Zendesk over some ‘cool' creative agency. Well, let's just leave this here: We offer a genuine respect for mental health, a good salary, and the opportunity to flex your creative chops while also delivering the goods. Not to mention that our work wins plenty of awards to brighten up your portfolio. The day-to-day: Take on a broad range of multi-format, collaborative projects, with deliverables spanning brand identity, social campaigns, interactive reports, and branded content. Support the creation of creative assets that engage, inspire, and connect with our audience - and put a fresh spin on our copy. Lead on smaller projects with autonomy and confidence, presenting your work back to senior creatives and stakeholders. Requirements: 3+ years of experience as a copywriter working in creative marketing and/or advertising. Agency experience is a plus, but not required.; experience working in-house does get an extra gold star Expert understanding of writing mechanics and English grammar Good editor and knows how to look at copy holistically Strong concepting and ideation skills, keeping on top of trends across the industry and market-leading creative Ability to collaborate across design, video, digital, other disciplines and across the organization Comfortable presenting to stakeholders, defending decisions, and incorporating feedback Excellent organizational skills Candidates must include a portfolio. Work samples should show design craft, conceptual thinking, attention to detail, and a variety of experience. The US annualized base salary range for this position is $86,000.00-$128,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels-like email, chat, social media, and phone. Growth Product Intern Program The Growth Product team at Zendesk is dedicated to enhancing customer experiences by influencing conversion rates, trial engagement, expansion, and retention. We prioritize data-driven decision-making and foster open communication, creating an excellent environment for individuals eager to learn and make meaningful contributions. Our Growth product Summer Internship offers a unique opportunity to work on impactful features, learning & applying your skills in real-world product scenarios This 9-week program, beginning in June 2025, is based in our San Francisco office, located in the heart of the downtown financial district. What You'll Experience As an intern, you'll join a cohort of like-minded peers and receive guidance from experienced product managers dedicated to supporting your growth. Your support team will include your manager, a peer buddy, and a senior mentor (Director+), providing you with personalized feedback and career development. This is a great chance to build your professional network, gain hands-on experience, and lay the foundation for a successful product career. You'll also enjoy competitive compensation, benefits, and an end-of-program bonus to recognize your hard work. Plus, team lunches and unlimited snacks make the experience even sweeter! Who We're Looking For This program is ideal for rising undergraduate seniors (graduating May/June 2026) pursuing degrees in Business, Computer Science, Marketing, Communications, Program Management, or related fields. We're seeking enthusiastic, motivated individuals ready to make an impact. Important Details Program Dates: June 16 - August 15, 2025 Location: San Francisco office (Monday-Thursday in-office, WFH Fridays) Join us for an unforgettable summer where you'll gain practical experience, grow your skills, and make lasting connections-all while contributing to meaningful work at Zendesk. What you'll be doing Within the Growth function, we have 1 role: Product manager intern As one of our Product Manager intern, your key responsibilities may include the following: Market Research: Conduct research to identify growth opportunities and analyze competitor strategies. User Feedback: Collect and analyze user feedback to understand needs and pain points. Product Development: Assist in defining product requirements and work with engineering and design teams. A/B Testing: Design and implement experiments to evaluate new features and optimize user experience. Performance Metrics: Track and report on key performance indicators (KPIs) related to user acquisition and retention. Cross-Functional Collaboration: Work with marketing, sales, and support teams to align on growth initiatives. Documentation: Maintain documentation of product features and testing results. Strategic Initiatives: Contribute to strategies for market expansion and identify potential partnerships. Learning: Stay updated on industry trends and seek mentorship to enhance product management skills. Customer Journey: Assist in mapping the customer journey and improving onboarding processes. Who You Are: We are looking for passionate, creative, and proactive interns who are eager to learn and contribute to a dynamic team. Minimum Requirements: Currently pursuing a bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field with planned graduation in Winter 2025 or Spring 2026 Positive attitude with a product mindset Desire to learn new things quickly and willingness to learn in a fast-paced environment. Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions Familiarity with basic product management tools (e.g., JIRA, Figma) and data analysis tools (e.g., Bigquery, Google Analytics). Ability to work collaboratively in a team environment and build relationships with diverse stakeholders. Strong work ethic, reliability, and attention to detail - an overall “get it done” attitude Preferred Requirements: Previous Engineering, Marketing or Product internship preferred Basic understanding of the product development lifecycle and methodologies (e.g., Agile, Scrum) Why Join Us: Hands-On Experience: Gain valuable exposure to all aspects of a marketing team, with direct involvement in high-impact projects. Networking Opportunities: Build your professional network and connect with key players in the industry. Mentorship: Work closely with experienced marketing professionals who will provide guidance and mentorship. Potential for Future Full-Time Role: High-performing interns may be considered for future full-time opportunities. Hybrid: Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our San Francisco office 4x a week. #LI-JM7 The US annualized base salary range for this position is $50,000.00-$76,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Job-Typ Vollzeit Ort Mexiko Stadt, Mexiko Job-ID R29565 **Job Description** We are looking for a dynamic, results-focused Business Transformation Principal to join our growing Strategy & Transformation Team, driving transformation programs aimed at delivering Zendesk's corporate strategy. This role leads high-priority, cross-functional strategic initiatives, owning end-to-end planning and execution to deliver identified business results. This involves partnering with senior leaders across the organization and, at times, external stakeholders (such as private equity owners and/or consultants) to ensure appropriate alignment with, support for, and execution of program goals and objectives. The role will improve alignment between corporate strategies, organization objectives, execution teams, and results. Success requires high business acumen, strong strategic and analytical thinking, and effective communication and interpersonal skills to ensure initiative success and meaningful business impact. **What you get to do everyday:** * Own one or more strategic initiative(s) in partnership with senior leadership, private equity owners, and/or third-party consultants, translating corporate strategies into execution-ready initiatives and driving cross-functional teams to deliver on those objectives. Focus varies by program and may include strategy planning and execution, initiative structure and governance, strategic thinking and visioning, business case development, organizational design and implementation, and/or organizational change management. * Bring structure to sometimes ambiguous visions and craft initiatives to bring them to life. Identify and drive key activities, shape meeting cadences, lead meetings, own content / deliverables, drive analysis, make recommendations, and engage with cross-functional stakeholders to get input and buy-in. * Provide high-quality, data-backed guidance and recommendations to senior leadership to drive business outcomes. * Build and lead program team required to achieve key objectives, leading by influence rather than authority to build trust across the organization. May include leading more junior Business Transformation team members within the program. * Lead development of systems and processes to track and measure initiative success; lead development of reporting, Executive Leadership Team / Board content, and other communications. * Lead change management strategy definition and execution to fully embed organizational changes while minimizing disruption. * Identify and resolve roadblocks, risks, objections, conflicts, and negotiations. * Develop subject matter expertise in assigned initiative areas. * Positively impact the effectiveness and efficiency of program team members by sharing your experiences and contributing to the continuous improvement of our methodology. * Work from the Zendesk Mexico City office at least one day per week, with up to 4 days remote/flexible. Please note anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX). **What you bring to the role:** * 10+ years of experience in management consulting, business operations, corporate strategy, program management, operations improvement, business process improvement, change management, data analysis, and/or private equity. * Proven track record of driving several large-scale, complex programs, delivering measurable business outcomes. * Demonstrated success working across diverse teams and geographies. * Ability to synthesize what may appear to be competing priorities, navigate ambiguity, and apply structured approaches / methodologies to projects. * Ability to distill complex, multi-faceted topics into an organized, structured approach and mobilize the right people to execute. * Strong ability to communicate effectively at all levels, building consensus to drive change. * Strong executive presence. * Skilled at actively managing and communicating risk. * Sense of urgency, positivity, growth mindset, and collaborative team player. * Ability to follow and positively influence Business Transformation methodology and best practices. * Project Management Professional (PMP), Prosci Change Management, and Lean Six Sigma Green / Black Belt certifications are a plus. **Where We Work** Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all. Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. **The intelligent heart of customer experience** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request. Ort Mexiko Stadt, Mexiko Job-Typ Vollzeit This role leads high-priority, cross-functional strategic initiatives, owning end-to-end planning and execution to deliver identified business results. Support one or more strategic initiative(s) and/...

Job-Typ Vollzeit Dieser Job ist an 2 Standorten verfügbar Job-ID R29012 **Job Description** Join our team at Zendesk as a Technical Account Manager and make a significant impact on customer success and the transformation of Customer Experience (CX) for enterprises. We are in search of an individual who is ambitious and highly skilled in building and managing relationships with team members across all levels. In this role, you will have the opportunity to enhance the value our customers receive from Zendesk by implementing strategies to improve their experience. **What you'll be doing** * Establish and maintain relationships with collaborators from CX teams, both within and outside the organization. * Develop and demonstrate a deep understanding of the customer's CX landscape, including goals/objectives, industry-specific knowledge, Zendesk workflows, and integration architecture. * Develop, maintain, and own the "Technical Roadmap" for each customer, leading adoption and expansion of Zendesk solutions. * Operate as the technical account lead, successfully shepherding the customer through technical discussions. * Deliver proactive advice, demonstrations, and standard methodologies to optimize Zendesk product capabilities. * Conduct regular operational reviews to ensure delivery momentum and validate the value of the Premier Enterprise program. * Orchestrate efforts of Zendesk resources across different functional departments to deliver flawless customer support. * Serve as a critical bridge between the customer and Zendesk product teams, advocating for customer needs and interpreting the product roadmap to fit their objectives. * Collaborate with our global Zendesk team to ensure continuous improvement and global delivery excellence. **What you bring to the role** * Excellent communication and presentation skills, capable of interacting with all levels of personnel. * 5+ years of technical experience managing complex, enterprise-level customer environments. * Strong sense of accountability and ownership, with a proven ability to drive initiatives forward. * Customer-focused approach, motivated to comprehend and tackle customer challenges. * Knowledge in service management, operational support, customer experience, and business development. * Technical lead experience in enterprise customer-facing roles, with strong understanding of technical concepts and systems integration. * Experience with Software as a Service (SaaS) environments, ideally in the CX space. * Ability to excel in a multi-cultural, collaborative matrix environment. * Ability to travel internationally 10% of the time. **Basic Qualifications:** * Bachelor's degree in a related field or equivalent experience in the industry. * Proven track record in a similar role, demonstrating technical competence and customer success. * Bilingual proficiency in English and Mandarin **Preferred Qualifications:** * An Advanced degree in a technical or business field or equivalent experience is required. * Certifications in relevant technical areas or project management. #LI-MJ1 **The intelligent heart of customer experience** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

We are searching for an experienced and results-driven Marketing analyst to be a strategic thought partner to our regional Marketing leadership. The ideal candidate will be an expert at using data to drive GTM strategies, bringing a regional perspective to understand customer behavior, and measure marketing and GTM performance. As a Regional Marketing Strategy and Analytics Manager, you will be responsible for helping Zendesk hit its overall pipeline and revenue targets. You will be partnering with senior Marketing executives to solve the most important strategic growth opportunities, improve operational efficiency, use data to manage the business to metrics and evaluate the effectiveness of campaigns and channels with a strong focus on ROI. You will also be responsible for leading, executing and scaling operational and planning processes (e.g. building growth strategy, setting metric targets) in partnership with cross-functional stakeholders (e.g. Finance, Rev Ops). The candidate should have a strong strategic mindset and communications skills and collaborate with cross-functional stakeholders to drive critical business decisions. Key Responsibilities: Lead and provide recommendations on a variety of decision-making projects that will shape Zendesk future growth strategy. Evaluate and optimize marketing campaigns based on industry best practices, providing recommendations on performance, and deep analyses to improve engagement with marketing content, funnel metrics, and likelihood to buy. Help manage marketing budgets and allocate resources effectively to maximize ROI. Support marketing leadership on critical investment decisions. Act like an owner in driving strategic planning processes through data-driven recommendations (e.g. annual growth planning, headcount planning, budget planning, quota setting). Track business performance and provide insights and recommendations to advise leadership, crafting raw data and analysis into well-written and persuasive visual content. Lead development and maintenance of tableau dashboards which track the performance of the Marketing organization globally. Establish strong working relationships with peers in other Operations teams and cross-functional partners (revenue operations, sales leadership, finance and SDR management) to achieve objectives. Stay up-to-date with the latest marketing trends, technologies, and best practices, and continuously look for opportunities to improve our marketing efforts. Qualifications: Bachelor's degree in computer science, mathematics, economics, engineering or related degree is a plus 6+ years experience in marketing/analytics Advanced proficiency in Tableau and SQL Understanding of the B2B lead to opportunity and sales process Strong communication and data visualization skills; can easily create powerful visualizations that transform complex data into easily consumable, actionable insights Ability to effectively solve complex problems from high-priority strategic initiatives Experience in communicating effectively and presenting to Senior Executives Ability to build strong partnerships and collaborate with stakeholders and teammates. A do-whatever-it-takes attitude to deliver exceptional quality on time and on budget Excellent organizational and time management skills, and attention to detail Motivation to stand out from the crowd, disrupting the norm to help the business win Proficiency in SAS/Python/R is a plus If you are a highly motivated individual with a passion for data-driven marketing and a proven track record of success, we encourage you to apply for this exciting opportunity. The US annualized base salary range for this position is $110,000.00-$164,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

**Director, Employee Experience Systems** Job-Typ Vollzeit Dieser Job ist an 2 Standorten verfügbar Job-ID R29118 **Job Description** Zendesk is looking for a passionate **Director, IT Operations to lead** our **Employee Experience Systems Teams**. The role is available from two locations: Kraków, Poland or Pune, India. What you'll be doing * Develop & execute a Digital Employee Experience Assessment, Strategy, and 3 year plan * Recruit, onboard and develop talented IT Professionals and third party providers. * Grow and mature the team so that they can undertake and support & deliver applications end-to-end.. * Create mechanisms and processes for onboarding and offboarding of business systems for your services. * Conduct monthly and quarterly business partner alignment forums, in conjunction with CIO leadership to further mature our business relationships and expand the scope of service. * As ambassador for IT to our staff at Zendesk you will continue to build the brand of ‘Best in class IT at scale' while delivering incredible customer service * Help Manage the smooth running of all IT systems, including many cloud-based applications and local hardware policies * Develop relevant metrics, dashboards and processes to become a data driven organization. * Maintain currency, expertise and competency of relevant products, policies, and methods for support delivery * Maintain a sense of humor while working in a fast-paced dynamic team What you bring to the role * Passionate about cloud tools and curious about continuously learning how to manage those in an enterprise environment * 10+ years in IT, 6+ years in management with at least 2+ years managing managers/sr manager * Ability to travel 10-20% * Ability to work flexible hours to connect with peers and partners around the globe 10% of the time: * Able lead the team to meet deliverables and drive work to completion within specified timelines * Collaborative, upbeat work ethic where you can take ownership and have fun Preferred Qualifications: * Passionate about the Digital Employee Experience - constantly looking for ways to minimize friction and maximize experience * Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-cultural business interaction * Experience with and leading maturity application support & delivery for applications in the Employee Experience realm. These include Legal, Content, Collaboration, & Office Productivity applications. * Experience supporting internal customers * Natural problem solver who enjoys identifying ways to make your team and customers lives better * Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames * Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives * Work with colleagues & Senior leaders to deliver ideas and solutions to many audiences including your team and C-Staff **#LI-MJ1** Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. **The intelligent heart of customer experience** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations. We are seeking a Sales Engineer in India, to support our Enterprise Sales team. The sales engineer is a critical component of the regional sales team. The primary responsibility is to drive technical sales activities for new and existing opportunities in enterprise accounts. A Sales Engineer will have in-depth, hands-on experience with products and services, as well as competitor's products and services, and can demonstrate solid networking and security skills to customers and partners. What you'll do: Provide technical pre-sales support for all Gigamon products and solutions. Perform a high-level specialized systems engineering role as an individual contributor specializing in pre-sales activities Deliver in-depth, technical presentations for customers, partners, and events. Design network and security monitoring architectures based on Gigamon's portfolio. Responsible for all customer proof of concepts and product evaluations from deployment to completion. Provides mentorship/guidance on Technology and competitive trends to clients, partners, and employees. Manage partner and end-user technical relationships. Communicate customer feedback to corporate. Build relationships with partners and distribution What you've done: Bachelor's degree in a technical area (Computer Science, Computer Engineering); or equivalent work experience. 8+ years' experience in a Pre-Sales Engineer role in security, cloud, or networking. Expert in Ethernet (IEEE 802.3), TCP/IP networking, WAN technologies, and data center architecture with deep knowledge of advanced networking protocols, virtualization, and modern scalable infrastructure design. Strong understanding of network and application performance management and monitoring tools, packet brokers, with hands-on experience in diagnosing performance issues and optimizing system performance. Expertise in security and monitoring technologies, including east-west traffic visibility, SIEM, NDR, and encryption techniques for secure data transmission. Expertise in virtualization technologies (VMWare, OpenStack/KVM) and Linux environments, alongside cloud platforms (public and private), including AWS, Azure, and container orchestration technologies like Kubernetes. Linux administration expertise and shell scripting skills are highly desirable. Experience in a customer-facing role. Who you are: Effective technical presentation skills. Must be self-motivated, intuitive thinker, passionate for knowledge, autonomous worker, highly resourceful individual Comfortable with technical and business English usage (document reading, e-mails, conference calls). Travel 50% of time within the territory account sites and Gigamon HQ in Santa Clara, California; Exposure to global Gigamon locations is a possibility! Based in Mumbai We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law. Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Director of Organic Social Communications, you are a creative senior leader with ability and excitement for setting social strategy that aligns with business goals and implementing that strategy. This role will be fun and the best kind of challenge: You'll balance finding a fresh social voice and POV that aligns with the new Docusign brand, using social trends and driving toward the business outcomes that explain and demonstrate the value of Intelligent Agreement Management (IAM). Docusign is at an exciting inflection point - we're expanding beyond e-signature and want to connect with partners in all parts of business the value that comes from Docusign IAM. To help in this effort, you'll need to be able to create social strategies for the different personas we're trying to reach, assess which platforms and tactics are best for which audiences, and effectively explain those stories to grow and engage the right audiences. You'll be working with executives and practitioners across the company, surfacing the best stories and product value to share, and devising the best way to earn share of voice in the social space. A bit about you: You have great judgment, an authentic voice, and a deep understanding of social platforms including LinkedIn. You are adept at growing strategic audiences to meet business needs and are flexible in the face of change. You get joy from growing an enterprise that helps businesses and people be successful. This position is an individual contributor role reporting to the Sr. Director, Corporate Communications. Responsibility * Create social strategies, design campaigns and implement both proactive and reactive social plans for Docusign's social platforms, including auditing which platforms are best suited to meet Docusign's business goals * Drive and produce proactive content creation (e.g., videos, photos, text) for Docusign social platforms and Docusign executives and employees * Establish key performance indicators that measure brand and product awareness, audience growth, engagement, and return on investment * Contribute to Docusign thought leadership initiatives via social channels * Work cross-functionally with company executives, team members, partners, and third-parties to create and produce social content and campaigns * Identify and develop effective social personalities inside and outside of Docusign, including influencers * Stay up to date with social media trends and standard methodologies, including tooling, production, and current events * Provide strategic counsel for Docusign executives, employees, and partners on social best practices * Devise and produce necessary social narratives, campaigns, and materials Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * 12+ years of communications experience at major corporations * 8+ years helping lead social communications and/or channels Preferred * Excellent written and verbal communication skills with ability to devise social programs and produce social content that differentiates companies * Flexibility and a bias to action * An excitement to dig into the work personally as part of a lean and nimble team * BS/BA degree or equivalent * Experience at public companies, particularly in the SaaS space * Experience working with corporate teams in technology or enterprise social settings * Excellent cross-functional communication experience * Experience thriving in a matrixed environment * Strong ability to advocate and influence at any level, from executives to peers to working teams * Strong content creation, copywriting and editing skills, with the ability to articulate complex issues in a clear and concise manner * High emotional intelligence Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $134,900.00 - $216,975.00 base salary This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. * Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-KB5

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Research Operation Specialists at Docusign are responsible for orchestrating meaningful solutions that advance the impact of UX Research teams at scale. Your work in this role will directly and significantly impact the improvement of our products' overall experiences. This individual will help create streamlined processes and programs that ensure research value across our entire Product Experience organization. Success in this role will require effective collaboration across several stakeholder groups to create alignment, efficient working agreements, and clear expectations. It will also depend on building strong relationships with researchers, establishing solid rapport, and instilling trust. Last, success in this role will be defined by exceptional organizational skills and a strong desire to create and maintain mutually beneficial outcomes. This individual must have a growth mindset and be able to address the organization's operational needs tactically and efficiently. Our Product Experience team focuses on our customers and their business needs. We contribute from the concept to the building of extraordinary product experiences by partnering with Product Managers, Program Managers, Software Engineers, and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and create delightful experiences. This position is an individual contributor role reporting to the Director of UX Research. Responsibility * Oversee the recruitment and operational efforts for research panels across multiple research teams and initiatives, ensuring a smooth, end-to-end experience for participants and stakeholders * Identify processes, programs, or products that allow the team to capitalize on creative solutions that minimize effort and improve value * Actively and effectively work with partners to advance research initiatives in a relevant and timely manner * Successfully lead several moving parts to any project, remaining mindful of scope, constraints, dependencies, and roadblocks * Track, measure, and report work that is carried out by the team to identify strengths as well as areas for improvement * Become knowledgeable of UX Research practices to create and maintain cohesion between ResOps and UX Research effectively * Identify possible solutions that streamline existing processes, being mindful of integration and automation opportunities * Cultivate an expectation across our Product Experience organization that enables and empowers our researchers to conduct outstanding UX Research Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * BA/BS degree or equivalent work experience * Entry level; no minimum years of specific experience supporting research operations required * Experience working on cross-functional or cross-disciplinary teams * Role is not eligible for visa sponsorship Preferred * Familiarity with SaaS, PaaS, and/or IaaS technology companies and/or industry * Proficiency using Google Workspace products * Familiarity with UX Research standard methodologies * Ability to tactically address bottlenecks, blockers, and holding patterns in a way that results in optimal project completion times * Experience using other UX Research and ResOps platforms (e.g., Qualtrics, Ethnio, Respondent) * Ability to communicate and collaborate comfortably with relevant stakeholder groups (e.g., legal, security, compliance, data science, product management) * Experience in other domains of ResOps (e.g., knowledge management, advocacy, competency, governance, tool management) * Experience working on teams that have transitioned from reactive to proactive operational states Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $79,500.00 - $115,150.00 base salary Illinois and Colorado: $74,400.00 - $96,750.00 base salary Washington, New Jersey and New York (including NYC metro area): $74,400.00 - $103,425.00 base salary Washington DC: $79,500.00 - $103,425.00 base salary This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-SR2

See yourself at Twilio Join the team as Twilio's next Senior Manager for Early in Career programs as part of the Talent Acquisition team. Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This position is needed to build and grow Twilio's Early in Career programs including our Intern and New Grad hiring. The Talent Acquisition Team is a critical partner to the business and our Early in Career programs are a crucial component to our overall talent strategy around the globe. This role is pivotal in shaping the future of Twilio by attracting and nurturing the next generation of talent. You will manage a team of recruiters and collaborate closely with stakeholders, executives and partners to ensure we continue to evolve and deliver Early in Career programs and talent to meet the demands of our growing business. Responsibilities In this role, you'll: Lead, develop and mentor a team of recruiters as well as foster a collaborative and high-performance culture within the team. Design and implement intern and new grad programs to provide meaningful and impactful experiences that are aligned with Twilio's values and contribute to a diverse and inclusive workplace. Develop and deliver innovative strategies to attract top-tier talent and ensure Twilio remains competitive in the talent landscape. Partner with internal stakeholders and leaders to understand hiring needs and align our strategies with business goals Build and maintain strong relationships with universities, college and educational institutions in our key talent markets Measure effectiveness and health of our EIC strategies to make data informed decisions Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor's degree, or equivalent experience, in Human Resources, Business or related field Proven experience in talent acquisition, with a focus on leading and developing intern and new grad programs and team Strategic thinker with a track record of of developing and implementing innovative recruitment strategies that impact a companies overall talent strategy Experience scaling and growing teams and programs around the globe and into new markets Location This role will be remote, and based in Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10-15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do You will play a critical role in developing and implementing effective retention-driving strategies and optimizing customer success operations processes. You will work closely with the customer success leadership team to articulate value-delivery, improve CSM productivity, and enhance overall CSM performance. You will also help build the Data Science and Machine Learning Platform and Architecture, to support the Data Scientists to explore, evaluate, and mine new data sets for important information and insights into the execution and performance of our product and product engineering teams against company goals. This position is an individual contributor role reporting to the Director, Core Data Science. Responsibility * Develop potential new methodologies using AI/ ML models to predict users behaviour * Collaborate with the customer success leadership team to define and execute the post-sales strategy, including market segmentation, target account selection, and go-to-market approaches * Conduct in-depth analysis of customer success data, market trends, and customer insights to identify improvements and value-driving activities * Experience in applying different gen AI technique to derive actionable insights * Partner with product teams to design, administer, and analyze the results of A/B and multivariate tests * Leverage data to develop actionable analytical insights & present findings to senior management * Evangelize models, frameworks, analysis, and insights with stakeholders and business partners * Act with a sense of urgency and purpose, identify and resolve roadblocks, reach out to cross-functional team members to solicit input and/or assist when appropriate Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * Bachelor or Master's degree in Physics, Mathematics, Statistics, Computer Science or related field * 12+ years hands on experience in building data science applications and machine learning pipelines * Experience with Python both for research and software development purposes * Knowledge of common machine learning, deep learning and statistics frameworks and concepts including Large Language Models * Experience with large data sets, distributed computing and cloud computing platforms * Experience with relational databases (e.g., SQL) * Ability to break down technical concepts into simple terms to present to diverse, technical, and non-technical audiences * Experience in training and deploying machine learning models in production environments * Experience using machine learning and deep learning algorithms like CatBoost, XGBoost, LGBM, Feed Forward Networks for classification, regression, clustering problems * Experience with programming languages like Python, SQL, R etc * Experience across the SAAS domain as a Data Scientist Preferred * PhD in Statistics, Computer Science or Engineering with specialization in machine learning, AI or Statistics * Experience of applying data science techniques to customer success organizations * Experience in building experimentation and machine learning platform * Experience with or knowledge of the software development lifecycle/agile methodology * Experience with or knowledge of Github, JIRA/Confluence Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $171,500.00 - $277,025.00 base salary This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. * Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-PM3

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sales Development Representative (SDR) will make outbound calls to potential clients who have expressed interest in learning more about Docusign or appear to be strong potential customers based on our general market focus. The SDR follows up on leads generated by Marketing and qualifies prospective customers through targeted questions about their business strategy, then leverages this information to align and sell Docusign's product offerings. This position spends roughly 80% of the time on the phone prospecting for new clients. SDRs receive significant hands-on training with an emphasis on strategic selling methodology, learning how to understand account interests and needs. This position is a great way for individuals to gain in-depth sales experience in a rapidly growing SaaS company. This position is an individual contributor role reporting to the Manager, Sales Development. Responsibility * Make outbound calls to prospects who have expressed interest in learning more about Docusign * Make outbound calls to prospects who are deemed to reside in one of Docusign's core vertical markets * Share information about Docusign and ask questions about the prospect's business intentions * Discern propensity to buy and forward good potential leads to Sales Account Executives to pursue and close * Schedule appointments between prospects and Account Executives * Capture qualification information in the CRM database Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * BA/BS degree or equivalent work experience * Experience with Google Workspace Preferred * Excellent written and verbal communication skills * Ability to ask questions, gather information, and formulate an action plan to connect business needs to solutions * Ability to multitask, prioritize, take initiative and manage time effectively * Strong problem-solving skills * Experience with quotas and metrics in past positions * Motivation, drive, and self-starting attitude Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Illinois and Colorado: $21.35/hour - $27.08/hour base salary This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As part of the Product Security team, you will be helping Docusign in developing secure products. You will develop and aid in the implementation of the "secure by default" framework. We interact with several different tech stacks at Docusign, so we expect you to research and learn new technologies, attacks and programming languages on a regular basis. You will be building strong working relationships across the organization with a focus on raising the security bar with our product development partners. This position is an individual contributor role reporting to the Director of Product Security. Responsibility * Build automation to improve remediation at scale for common vulnerabilities * Enable developers to ship secure code through tools, people, and processes * Discover and investigate potential security issues in Docusign products * Guide developers on security best practices and implementation * Aid in code reviews, focused on security bug reduction * Collaborate with architects, engineers, and other security practitioners * Take a data driven approach to review and verify reported vulnerabilities, perform root cause analysis, and partner with developers to drive corrections * Identify and communicate opportunities for continuous improvement that can bring value to multiple teams * Track metrics and create thorough documentation related to areas of ownership Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * Currently pursuing bachelor's or MS in Software Engineering, Computer Science, or related with a focus in cyber security * Demonstrated development experience in one or more of the following languages: Python, C#, JavaScript, Java * Role is not eligible for visa sponsorship Preferred * Excited about exploring new security solutions and are willing to try new attack methodologies * Can work independently and comfortable seeking out suggestions from other team members * Excited to work effectively in a collaborative environment * Clear communicator - you are concise and articulate in speech and writing * Passionate about weaving security to without compromising developer productivity and velocity * Prior cyber security internships * Knowledge of common product security vulnerabilities and solutions * Good understanding of the Software Development Lifecycle * Quick learners and ready to address newer challenges Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $31.00/hour - $40.00/hour Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-UI1

See yourself at Twilio Join the team as Twilio's next Sales Compensation Analyst, Data Processing and Insights in Twilio's Sales Compensation Team. Who we are & why we're hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job This position is needed to support the data team with reporting and analytics for sales compensation. The sales compensation data team manages the implementation of plan designs, day to day maintenance and continuous improvement of our data systems and reporting and analytics in Tableau. This role will allow the analyst to utilize previous data and reporting experience to help maintain our current process but also build on and innovate when it comes to ways to automate and streamline sales compensation processes. In addition, there will be cross functional training and learning opportunities for all things sales compensation. Responsibilities In this role, you'll: Review contracts and sales opportunities in Salesforce Manage the daily review and approval of sales opportunity commitments Examine Datasets with SQL & Excel to identify optimal data structure for reporting and analysis Collaborate with Tableau Developers to enhance existing SQL datasets for analytics and reporting. Create Documentation of data sources and design for analysts to use existing data libraries. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of experience in an Salesforce administrator role Beginner SQL experience Advanced Excel Model model building skills Experience in reporting in a corporate environment Desired: Experience with Xactly Incent or similar tools Sales Compensation Experience Tableau Experience Advanced SQL skills Python scripting skills Location This role will be for Remote - India Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The End User Technology Engineer will help transform/influence the team responsible for delivering world-class support and service to DocuSign employees. This role will strongly influence the evolution of workflows and processes into a fully automated self-service platform for common IT end user requests. The End User Technology Engineer will primarily interact with IT support staff, various infrastructure, security and operations teams to bring solutions into day-to-day service delivery of End User Services. This position is an individual contributor role reporting to the Senior Manager, IT Operations. Responsibility * Work with Global IT staff members to analyze and resolve problems associated with technical issues * Provide operations support including, account management, workflow, log analysis, troubleshooting and service optimization * Acts as an escalation point within the team for complicated technical issues * Assist in development, documentation, and implementation of standard operating procedures and customer service guidelines * Perform systems analyst activities and makes recommendations in areas that require a high level of technical competency * Participate actively as a Global IT member and participate on Global Projects when needed * Provide technical direction and supervision to junior staff members in the development and implementation of systems or in problem solving * Provide leadership for the team, VIP support, lead automation efforts, serve as liaison between EUS Ops and EUS Engineering teams * Assist in developing user documentation and departmental policies and procedures that impact the use of systems and services * Provide after hours on call support in addition to being on a rotation schedule with other staff members * Perform analysis, installation, maintenance and upgrade of Windows and Mac based OS and client side applications * Support local Docusign Offices via helpdesk ticketing system and understand when to escalate priority issues * Clearly document all actions performed to resolve the service request in the IT Service Management System * Respond to incoming IT Service Requests via phone, e-mail, self-service, or walk up requests * Perform other related duties as assigned Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience * Experience automating tasks and workflows * Experience in scripting and automation using PowerShell, Bash, Python, or equivalent tools. * Availability for occasional off-hours and weekend work as needed * ITIL Foundations certification, Practitioner certification, or equivalent knowledge of the ITIL framework * 8+ years of experience with at least 4 years leading teams * Experience with stakeholder management and business relationship skills, with the ability to influence and collaborate at all levels of the organization * Experience with JAMF/Intune endpoint management software * Experience with PowerShell, Python (or any other language) scripting * Experience with Google Workspace management and support * Experience with ServiceNow or similar ticketing system * Experience with AWS * Experience with Wireless network troubleshooting * Experience with Workplace technology * Experience in project management, successfully delivering complex IT projects on time and within budget Preferred * Certifications such as ITIL or PMP * Excellent problem-solving and data-driven decision-making skills, with the ability to think strategically and implement innovative solutions * Good communication and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical partners * Ability to work in a fast-paced, dynamic environment and effectively prioritize numerous tasks * Familiarity in complex enterprise application environment with integrations and customizations to support multiple business processes * Knowledge and experience in high scale, highly available (99.99+) systems * Good team player but also able to work independently with minimal supervision * Strong vendor management skills, with the ability to negotiate contracts and monitor performance * Proven track record of using automation tools and development expertise to create and deliver time and effort saving efficiencies in support of End User Services Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $101,500.00 - $156,750.00 base salary This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-PM3

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As part of the Product Security team, you will be helping Docusign in developing secure products. You will develop and aid in the implementation of the "secure by default" framework. We interact with several different tech stacks at Docusign, so we expect you to research and learn new technologies and programming languages on a regular basis. You will be building strong working relationships across the organization with a focus on raising the security bar with our product development partners. This position is an individual contributor role reporting to the Director, Product Security. Responsibility * Roll out security scanners in software development lifecycle, integration and maintenance of the security tools * Be a technical leader on product security and deliver high quality products, sometimes through others * Develop and maintain production-grade product safe libraries that detect sensitive information, mitigate common security risks such as cross-site scripting and other injection attacks * Be an expert in at least 2-3 security domains such as applied cryptography, application security, code signing etc * Enable developers to ship secure code through tools, people, processes * Discover and investigate potential security issues in Docusign products * Guide developers on security best practices and implementation * Aid in code reviews, focused on security bug reduction * Collaborate with architects, engineers, and other security practitioners to assess core applications * Review and verify reported vulnerabilities, perform root cause analysis, and partner with developers to drive corrections * Focus on large, ambiguous security problems in internal and partner-org security services or initiatives * Form a strong relationship with developer teams and serve as point of contact and security SME for questions arising around secure development * Identify and communicate opportunities for continuous improvement that can bring value to multiple teams * Create thorough documentation related to areas of ownership Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic * 12+ years of related experience in software security engineering * Experience in Application Security code reviews * Experience in threat modeling applications * Experience with Continuous Integration (CI) and Continuous Delivery (CD) platforms * Development experience in one or more of the following languages: Python, C#, JavaScript or Java * Experience in application security within cloud environments * Experience identifying manual processes and implementing sustainable automated solutions * Bachelor's Degree in Computer Science, Information Systems, Cybersecurity, or related field Preferred * Masters in Cybersecurity * Skilled in prioritizing multiple projects and programs by assessing the required engineering efforts and their potential impact * Knowledge of regulations and standards including PCI-DSS, OWASP, and NIST Cybersecurity Frameworks * Experience with container security * Strong understanding of the Software Development Lifecycle and industry standard software engineering practices including scrum development * Exposure to penetration testing practices * Experience with the implementation and maintenance of industry standard application security tooling related to SAST, DAST, SCA Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Illinois and Colorado: $164,800.00 - $232,750.00 base salary This role is also eligible for the following: * Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. * Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: * Paid Time Off: earned time off, as well as paid company holidays based on region * Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement * Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment * Retirement Plans: select retirement and pension programs with potential for employer contributions * Learning and Development: options for coaching, online courses and education reimbursements * Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-MB5