Zenoti jobs - 70 jobs

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** Job Overview: We are seeking a highly organized and proactive individual to join our team to lead Contract Renewals As a crucial member of our Expansion Sales team, you will be responsible for managing the renewal process of our Software as a Service (SaaS) contracts. The ideal candidate possesses excellent communication skills, a strong understanding of SaaS business models, and a keen ability to build and maintain positive relationships with clients. Responsibilities: Renewal Management: Own and drive the end-to-end SaaS contract renewal process, ensuring timely and successful renewals. Proactively engage with customers well in advance of contract expiration to understand their needs and address any concerns. Collaborate with Sales, Customer Success, and Account Management teams to gather necessary information for renewal negotiations. Negotiation and Upsell: Effectively negotiate contract terms, pricing, and renewal terms to maximize revenue opportunities. Identify upsell opportunities and collaborate with the Sales team to drive incremental revenue during the renewal process. Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders within customer organizations. Act as a trusted advisor to customers, understanding their business goals and aligning our solutions to meet their evolving needs. Forecasting and Reporting: Develop and maintain accurate forecasts of renewal revenue and provide regular updates to the leadership team. Generate reports and analyze data to identify trends, risks, and opportunities within the renewal portfolio. Customer Advocacy: Promote customer advocacy by ensuring a positive renewal experience, ultimately contributing to customer satisfaction and retention. Collaborate with Marketing to capture and showcase customer success stories and testimonials. Qualifications: Bachelor's degree in Business, Marketing, or related field. Proven experience in SaaS contract management, renewal, or customer success roles. Strong understanding of SaaS business models and subscription-based services. Excellent communication, negotiation, and interpersonal skills. Ability to work collaboratively across cross-functional teams. Analytical mindset with proficiency in data analysis and reporting. Proactive, self-motivated, and detail-oriented. Zenoti Pay Range$160,000-$180,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page (Opens in a new tab) .Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more atseismic.com.Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismichere (Opens in a new tab) . Overview Our sales and marketing teams help companies understand how Seismic can power collaboration internally through the use of content. We're thoughtful and committed to telling the Seismic story, with the goal to ultimately help brands focus on enabling their go to market teams. In your role, you'll be influential in spreading the word about our cutting edge technology and expanding our footprint. Who you are 7+ years of solution sales experience with a history of driving, managing and closing enterprise deals Experience selling software (cloud/SaaS) to large, strategic global accounts Proven ability to hit, or exceed sales quota. Ability to articulate value proposition to C-Level, Sales and Marketing executives Proven consultative sales solution skills in a SaaS/Cloud environment Travel required, which consists of working with sales employees, attending business meetings, industry meetings or working with key customers. What you'll be doing Selling Seismic Software, #1 Sales Enablement Solution to various enterprise accounts within a large territory Manage complex sales cycles starting with discovery, building and managing relationships, to the close of business. Acquire new business by building a network of customers and industry contacts to facilitate sales development and successes. Partner closely with the Sales Engineering team to customize product demonstrations and architect solution packages based on client requirements Prepare proposals that outline consultative solutions to meet client needs Develop referrals and reference accounts by building long-term strategic relationships Provide thought leadership in ideas and approaches to sales productivity challenges If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: $130,000 USD - $150,000 USD This position is also eligible to participate in Seismic's incentive plans in addition to base salary. #J-18808-Ljbffr

We are excited to share this opportunity for a highly motivated and experienced sales leader to join our team. As the RVP, Financial Services Sales, you will have the chance to drive revenue through both new customer acquisition and existing customer expansion, building and inspiring a team of experienced sales executives, and developing a deep understanding of our product, technology, and competitive landscape. You will also have the opportunity to build excellent working relationships with key business leaders, colleagues, and prospects while providing market feedback to our product team. If you have a strong background in software or SaaS sales leadership, a keen understanding of the SaaS model, a successful track record in financial services technology sales, and a desire to develop and mentor a team, we encourage you to apply. Who you are: 3-5+ years of sales leadership experience Strong software or SaaS sales leadership Keen understanding of the SaaS model, content, and/or cloud technologies Proven history of leading teams to achieve quotas and objectives within a complex client acquisition driven business, preferably in the mid-market or enterprise space Experience in selling to and managing accounts in the Financial Services vertical Strong desire and understanding of how to develop people in a supportive, accountable environment and inspire them to give 100% effort and perform at levels higher than they imagined they could achieve Excellent coaching skills and sales methodology knowledge allowing you and your team to skillfully negotiate wins internally and externally while maintaining strong relationships Bachelor's Degree or equivalent preferred What you'll be doing: Drive revenue through new customer acquisition, and expanding existing customer relationships, meeting or exceeding all sales targets and performance metrics Lead, inspire, manage, and mentor experienced sales executives to maximize their individual potential and professional growth as well as ability to function effectively as a team Build a culture of accountability and urgency by transparently leveraging metrics and reporting to drive the right behaviors Develop a deep understanding of our product messaging, technology platform, partner ecosystem, and competitive landscape Cultivate an environment of teamwork, openness, creativity, and continuous improvement Support and assist account executives with all aspects of the sales process including client presentations, proposals, contract negotiations, and final close Ensure account plans are developed, maintained and are focused on the customers' key strategic goals Develop and maintain accurate forecasts Identify topics and partner with our enablement team to plan product and competitive training sessions Build excellent working relationships with all key business leaders, colleagues, and broader team Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities Partner with Customer Success to provide new customers a seamless onboarding experience and share in strategic account planning Creatively identify and help drive new programs to improve the sales organization Travel required: North American travel will be required What we have for you: At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position is based on U.S. National average and will vary based on applicant's experience, job level, skills, and abilities as well as internal equity and alignment with market data. Seismic's salary range for this position is: USD $190,000.00/Yr. - USD $210,000.00/Yr. This position is eligible for commission in addition to base salary. The actual amount will vary and will be subject to the terms and conditions set in the commission plan.

Mozilla Foundation is a non-profit building a better technology future - powered by people, open by design, fueled by imagination. We deliver people-first alternatives to today's extractive systems. We build side by side with developers, innovators and advocates, united in the belief that a better technology future is not only possible - it's ours to create. Team The Technology Platforms team stewards the Mozilla Foundation's technology platforms and products, provides partnership and expertise around tools selection, and works to understand business needs and impact goals to ensure our technology solutions effectively support the organization's mission and teams. The Director, Technology Platforms is a strategic and operational leadership role responsible for executing the technology roadmap to support the Mozilla Foundation's mission and growth. This leader ensures that all underlying platforms-including data & analytics, web, and CRM systems-are robust, scalable, and aligned with organizational needs, driving efficiency and impact across the Foundation's programs. Job responsibilities This is a fixed-term position for eight months to cover a parental leave, with an expected start date of February 2026. During this time, the Director, Technology Platforms will oversee and lead the delivery on the following projects: Email Service Provider Migration by the end of Q1 2026. Rebuild and launch of a new mozillafestival.org website; and final selection and implementation of event management technologies to deliver on the 2026 Mozilla Festival and other events at the Foundation. Continued build out of mozillafoundation.org and grow web traffic by making the site more accessible, discoverable, and engaging. Oversee changes and piloting updated grantmaking processes, ensuring historic data is imported and real-time data access is established. Ensure datasets and datasources critical to the north star are available in the data warehouse and reporting is built and made available for impact reporting. Oversee technology operations at the Foundation and liaising with key contacts at other Mozilla entities when needed. Oversee the transition of and management of Common Voice; our premier open-source voice dataset project. As a Director, Technology Platforms at Mozilla, you will… Technology Leadership & Strategy - 40% of time Provide steady and strategic leadership to the Technology team, ensuring continuity of priorities and clarity of direction. Act as a strategic partner to organizational leadership on technology, data, and digital infrastructure decisions. Oversee ongoing projects and cross-functional initiatives that align with the Foundation's strategic priorities and digital transformation goals. Support strategic decision-making related to technology systems, investments, and vendor relationships. Serve as a key liaison to the Leadership Team, ensuring visibility into progress, risks, and opportunities within the technology portfolio. Oversee the Technology team's budget, ensuring responsible stewardship of financial resources and alignment of spending with organizational priorities. Product leadership - 35% of time Provide strategic direction and prioritization across the Foundation's product portfolio, ensuring alignment with organizational strategy and impact goals. Ensure the continued development and delivery of digital products and platforms that serve staff, community, and partner needs. Maintain momentum and accountability on key initiatives by fostering strong collaboration between the Technology team and other cross-functional teams. Bring a strong digital and technology perspective to organizational planning and reporting, ensuring insights and updates are effectively communicated to leadership. Champion a culture of learning, experimentation, and responsible technology use across the Foundation's digital products. People & Team Management - 25% of time Provide management and mentorship to the Technology team's managers and staff, ensuring clarity of roles, priorities, and expectations. Support and coach managers in balancing day-to-day operations with strategic alignment. Foster a collaborative, inclusive, and supportive team culture that reflects Mozilla's values. Your Professional Profile: Demonstrated experience in digital, product, or technology leadership roles. Strong organizational awareness and ability to navigate complex, matrixed teams. Excellent communication skills - confident working with executives, reporting to leadership, and translating technical progress into organizational impact. Experience managing and developing people managers and technical professionals. Comfort making decisions, managing ambiguity, and prioritizing strategically. We Are Excited To See Any Additional Experience With: Experience in partnering with fundraising teams to raise funds for key initiatives. Salary and Benefits Information: Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary based on the responsibilities and requirements of the role. We do not ask for, or take into account, salary histories in our offer process. The starting salary ranges for this role are listed below. These four countries are where we most commonly employ staff. Germany: €111,513- €125,277 UK: £92,404- £103,810 Canada: $192,510 - $216,272 US: $142,600 - $160,201 Some regions fall into a higher salary market and this is reflected in the example ranges below: London: £115,506- £129,763 New York: $178,250 - $200,252 DC: $171,120.00 - $192,242.16 The range for your specific location will be discussed in screening conversations if your application is successful. We offer the following benefits: Private Medical Insurance Extended Sick Leave Global Employee Assistance Program (EAP) Retirement Plan contributions Paid Time Off: 20 days annual leave + sick days and your birthday Company Holidays + Shutdown Wellness budget Professional Development budget Top up program for Pregnancy and Parental leaves Benefits are subject to change at any time at the discretion of Mozilla Foundation. Mozilla Foundation Hiring Practices: Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at accommodation@mozillafoundation.org.

As the Senior Software Engineer, you'll work alongside other seasoned engineers on the Lessons team on exciting features that directly impact our customers' success while growing your technical expertise in a collaborative environment. Learning Engineering Group, formerly Lessonly, is a cloud-based learning management system that is now part of Seismic, the global leader in enablement. As a key component of the Seismic Enablement Cloud, Learning helps businesses train their employees effectively by providing course authoring tools, content creation, analytics, as well as AI based interactive practice and role play experiences. By integrating Learning with Seismic's powerful, unified enablement platform, organizations can equip their customer-facing teams with the right skills, content, tools, and insights to drive engagement and revenue growth. Trusted by over 2,000 organizations worldwide, Seismic empowers teams of all sizes to learn, grow, and win. Who you are: Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience. Minimum of 8 years of Software Development experience within a SaaS business. Must have a strong familiarity within Ruby and Ruby on Rails or similar languages and frameworks. Understanding of distributed systems (design, trade offs, etc). Knowledge of HTML/CSS/JS and modern SPA frameworks (React Vue.js, etc.) Experience designing, implementing, and optimizing both SQL and NoSQL databases to support scalable, high-performance applications. Familiarity and comfortability developing and deploying in cloud-based environments (Azure, AWS, Google Cloud, etc.) What you'll be doing: Develop, improve, and maintain, our microservices and ensure seamless integration to the rest of the Seismic platform. Decompose a large monolithic application while building core learning functionality, including new AI driven features. Collaborate with globally-dispersed product managers, designers, and software engineers to rapidly build, test, and deploy code to create innovative solutions and add values to our customers' experience with Seismic. Handle high-priority, customer-facing defects, quickly diagnosing and resolving complex technical issues in production systems to ensure reliability and maintain user trust. Explore new technologies and industry trends and bring your findings to life in our products. Participate in and contribute towards code reviews, bug/issue triage, and documentation. Contribute to troubleshooting and continuous quality improvements. What we have for you: At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $137,400.00/Yr. - USD $237,100.00/Yr. This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we're doing this while never losing our focus on our core mission - to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren't beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet. As a Software (Application) Engineer in the newly formed Workplace technology team, you'll help design, build, and maintain the systems and automations that power Mozilla's workplace technologies - from collaboration and AI productivity tools to identity and access workflows. You'll manage day-to-day administration, develop scripts and integrations, and contribute to projects that improve reliability, security, and user experience. This role is hands-on and growth-oriented, offering opportunities to deepen your technical expertise while shaping how Mozillians work and collaborate. Note: You don't need to meet every listed qualification to be considered - we value diverse experiences and learning potential. What you'll do: Design, build, and maintain scripts, APIs, and workflow automations that power key workplace systems - collaboration tools (Google Workspace, Slack, Zoom, Atlassian) and identity platforms (Okta). Develop lightweight services or integrations that connect collaboration, GenAI-tools (OpenAI, Claude, Gemini) and internal systems, enabling agentic flows (e.g., virtual assistants, workflow agents) that reduce manual work and improve user experience. Implement monitoring, logging and observability for automation and AI workflows; troubleshoot issues and uncover opportunities for reliability, scalability, and cost-efficiency. Contribute to the evolution of secure onboarding, off-boarding, and mover workflows across access, permissions and SaaS tools - with automation and safe agentic handoffs where appropriate. Collaborate with IT, Security, and People teams to ensure identity, data, and compliance standards (SSO, DLP, classification) are deeply embedded through automation and script-driven guardrails. Participate in pilot projects for new AI and productivity capabilities: integrate LLMs & agents, track usage/adoption metrics, build flows that assist users (e.g., knowledge-agent, document summarizer). Contribute to the code-review process, documentation of shared libraries for workflows/agents, and build a library of integration templates for reuse across the team. Partner with senior engineers to modernize workplace systems through scalable architecture, API-first design, and intelligent agentic workflows. What you'll bring: 4-6 years of experience in software engineering, systems integration or workplace technology development, with a focus on automation or scripting. Proficiency in one or more programming/scripting languages (Java, Go, Python, JavaScript/Apps Script, Bash, PowerShell) and comfortable with RESTful APIs, webhooks, and integration frameworks. Familiarity with SaaS platforms (Google Workspace, Slack, Zoom, Atlassian) and interest in agentic/AI workflows (LLMs, agents, prompt pipelines). Understanding of IAM/SSO (Okta, SAML/OIDC/SCIM) or a willingness to grow in this area; experience automating provisioning/access is a plus. Experience or curiosity about CI/CD, workflow orchestration, and building self-service delivery models that leverage agents or automation. Strong troubleshooting, documentation and cross-functional communication skills; comfortable collaborating with non-technical partners and translating automation into tangible operational gains. A growth mindset: you embrace learning new AI technologies, care about user experience, and seek to improve systems through intelligent workflows. Interest in building agentic flows (for example: bots that triage tickets, summarize documents, assist user tasks) and integrating them responsibly into workplace systems. What you'll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team Rich medical, dental, and vision coverage Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) Quarterly all-company wellness days where everyone takes a pause together Country specific holidays plus a day off for your birthday One-time home office stipend Annual professional development budget Quarterly well-being stipend Considerable paid parental leave Employee referral bonus program Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: D #LI-REMOTE Req ID: R3004 Hiring Ranges: US Tier 1 Locations$137,000-$182,000 USDUS Tier 2 Locations$126,000-$168,000 USDUS Tier 3 Locations$116,000-$155,000 USD

As VP of Customer Success, you will lead strategic initiatives across Seismic's Customer Success organization, shaping the vision, strategy, and execution for your segment to ensure our customers achieve maximum value from our platform. This high‑impact leadership role spans customer segments from Commercial to Enterprise - including a significant focus on our Financial Services business, one of Seismic's largest and most strategically important verticals. You will partner closely with our SVP of Customer Success to scale and develop a world‑class Customer Success organization, foster strong customer partnerships, and ensure our customers - particularly those in Banking, Wealth & Asset Management, Insurance, and Capital Markets - realize the full benefits of Seismic's platform. You will work cross‑functionally across Services, Sales, Product, and Marketing to define and implement customer strategy and serve as the voice of the customer, championing their success at the highest levels of the company. Who you are: 12+ years of experience leading high‑performing Customer Success or post‑sales organizations in a SaaS environment, with proven success at scale. Experience supporting or leading Customer Success teams within Financial Services (Banking, Wealth, Insurance, or Capital Markets) is strongly preferred. 5+ years of direct client management experience with enterprise‑level customers, ideally including large FS institutions. Demonstrated ability to design, build, and scale CS organizations and processes. Track record of owning retention, growth, and customer satisfaction metrics across a large customer base. Proven leadership and decision‑making capabilities with strong operational rigor. Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C‑level executives. Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics. Experience working cross‑functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes. Strong technical and product acumen, with the ability to translate customer needs - including FS‑specific regulatory and workflow requirements - into product strategy. Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities. Proven track record of defining and optimizing customer success processes to drive scale and impact. What you'll be doing: Drive Customer Value & Growth Ensure every customer experiences a consistent, high‑quality engagement throughout their lifecycle, with tailored strategies for the unique needs of Financial Services customers. Partner across CS, Sales, Product, Marketing, and Services leadership to drive adoption, retention, and expansion across the customer base, with a focus on accelerating growth within the FS segment. Provide executive sponsorship and serve as a trusted advisor to C‑level stakeholders across major Financial Services institutions. Cultivate Deep Product Expertise Develop and maintain deep knowledge of our platform and its integrations within customer environments, including the specialized workflows, compliance considerations, and distribution models unique to Financial Services. Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption across FS sub‑verticals. Champion both product and industry expertise as differentiators for our team, reinforcing credibility and trust with customers at every level. Foster a High-Performance Culture Hire, coach, and develop top talent within your CSM team, including leaders and CSMs dedicated to the Financial Services segment. Set and uphold high performance and engagement standards, balancing accountability with empathy. Cultivate a culture that embodies our mission, vision, and values. Collaborate Cross-Functionally Partner with Product leadership to channel customer insights - especially those tied to FS regulatory, compliance, and workflow needs - into product strategy and innovation. Work with Marketing and Sales to align customer advocacy, reference‑ability, and expansion opportunities within the FS vertical. Collaborate with Operations and Analytics to ensure data‑driven decision‑making across the CSM function, including FS‑specific health metrics, adoption patterns, and risk indicators. Lead & Scale the Organization Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments, with a scalable model that supports the growth and complexity of Financial Services customers. Build and optimize scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes across the broader CS organization and within the FS vertical. What we have for you: At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $187,100.00/Yr. - USD $256,900.00/Yr. This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan. #LI-SM1

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we're doing this while never losing our focus on our core mission - to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren't beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The role is part of the Security Function within the broader Mozilla Infrastructure team. The Security team supports Product, Enterprise and GRC functions across the organization aligned with the mission to build a safe & secure internet. This role is responsible for defining, developing and helping implement a Governance, Risk and Compliance framework for both Enterprise and Product verticals. The ideal candidate will be responsible to deliver an integrated framework that aligns security, privacy, regulatory, and risk management initiatives across the organization. The ideal candidate is a collaborative leader with deep domain expertise in information security, regulatory compliance, risk governance, and cross-functional stakeholder engagement. What you'll do: Governance : develop and maintain a comprehensive GRC strategy and roadmap aligned with business objectives. Lead the creation and enforcement of standards, policies, controls, audits, reporting across various enterprise and product verticals. Risk Mgmt : develop and operationalize a risk assessment and management framework on a periodic basis to enable prioritization and remediation of critical issues. Define and deliver measurable scorecards and metrics to enable data driven decision making Compliance : ensure compliance with various regulatory standards and frameworks ( ISO, NIST, SOC2, CCPA, GDPR, etc). Lead internal and external audit activities including tracking and resolving deficiencies and remediations. Partner closely with Legal / IT / Finance / Security to align on the GRC program and deliver a cohesive integrated risk management framework. Led defining requirement and reporting (scorecards) of data life cycle management across enterprise and product domains working with data platform and legal team. What you'll bring: 10+ years of progressive experience in developing and delivering an integrated GRC framework Strong understanding and deep knowledge of regulatory frameworks, processes and tools related to building a robust GRC framework Experience leading and delivering cross functional requirements for product & enterprise teams to implement controls and measures to meet compliance requirements Relevant industry certifications (CISA, CISSP, CISM, CRISC, etc) Hands-on understanding of using various technology and tools (SEIM, BI Tools, ) Ability to develop Root Cause Analysis (RCA) and remediation plans to resolve risk deficiencies working with respective stakeholder teams. Strong critical thinking skills with the ability to drive long term organizational impact A background that demonstrates a bias for action and the ability to navigate constraints in order to achieve business outcomes Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change What you'll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team Rich medical, dental, and vision coverage Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) Quarterly all-company wellness days where everyone takes a pause together Country specific holidays plus a day off for your birthday One-time home office stipend Annual professional development budget Quarterly well-being stipend Considerable paid parental leave Employee referral bonus program Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online. We're not a normal tech company. The things we create prioritize people and their privacy over profits. We exist to make the internet a healthier, happier place for everyone. Commitment to diversity, equity and inclusion Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product. Key Responsibilities Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions) Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation Document solutions and contribute to the Hyperconnect knowledge base and playbooks Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate. Act as an internal subject matter expert for Hyperconnect across the broader support team Proactively identify and recommend improvements in product reliability and user experience Will require broader knowledge of the Zenoti platform and participation in non-VOIP support activities as assigned. Qualifications Must-Have: Customer service aptitude Demonstrated sense of urgency Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions Familiarity with SIP, WebRTC, and browser-based voice interactions Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards Clear communication skills, both written and verbal - able to calmly explain complex technical topics Ability to work on-site in Bellevue, WA in a rotating shift-based environment Nice-to-Have: Experience supporting Zenoti or other SaaS business management software Exposure to appointment scheduling, contact center, or front-desk business processes Experience in the retail or service industry Prior work in a spa, salon, fitness, or wellness business Familiarity with Twilio, Agora, or other CPaaS platforms Basic scripting or familiarity with API interactions a plus Zenoti Pay Range$55,000-$60,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** Position: Enterprise and Key Account Sales Reports To: Senior Vice President, Sales About the Role We're looking for a proven **Enterprise and Key Account Sales professional** with deep experience in driving complex SaaS sales cycles and cultivating executive-level relationships. The ideal candidate is a strategic thinker, a trusted advisor, and a results-oriented closer who thrives in a fast-paced, high-growth environment. Key Responsibilities Own the full sales cycle from prospecting to contract execution for enterprise and key accounts. Build and execute strategic account plans that align customer business objectives with company solutions. Engage C-level and senior business leaders to identify opportunities for digital transformation and operational improvement through SaaS adoption. Collaborate cross-functionally with marketing, product, and customer success teams to deliver exceptional value to clients. Manage multi-stakeholder sales cycles with attention to discovery, business case development, and executive alignment. Consistently meet and exceed quota and pipeline generation goals. Maintain accurate forecasting and CRM data integrity. Serve as a brand ambassador, representing the company at industry events and conferences. Qualifications 10+ years of B2B sales experience**, with at least **6+ years in SaaS or technology platforms**. Proven track record of exceeding $1M+ annual quotas in enterprise or strategic account sales. Demonstrated experience selling into multi-location or multi-brand organizations. Strong understanding of SaaS economics, contract structures, and enterprise procurement cycles. Excellent presentation, negotiation, and executive communication skills. Experience using modern sales tools (Salesforce, Outreach, Gong, etc.) and data-driven sales approaches. Bachelor's degree in Business, Marketing, or related field; MBA preferred. Who You Are A consultative seller who builds lasting relationships through insight, credibility, and trust. Highly self-motivated, disciplined, and comfortable working autonomously. Strategic, analytical, and capable of mapping complex organizational structures. Passionate about technology and innovation in the SaaS ecosystem. Why Join Us Opportunity to represent a market-leading SaaS platform driving measurable impact for enterprise clients. Attractive compensation package with performance incentives. Collaborative, high-performance culture focused on growth and customer success. If you are a seasoned enterprise sales professional ready to take your SaaS career to the next level, we want to hear from you! Zenoti Pay Range$110,000-$120,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As VP of Customer Success, you will lead strategic initiatives across Seismic's Customer Success organization, shaping the vision, strategy, and execution for your segment that ensures our customers achieve maximum value from our platform. This high-impact, leadership role spans customer segments from Commercial to Enterprise driving our post-sales engagement, adoption, and expansion strategy. You will be responsible for partnering with our SVP of Customer Success to scale and develop a world-class Customer Success organization, fostering strong customer partnerships, and ensuring our customers realize the full benefits of Seismic's platform. You will work cross-functionally across Services, Sales, Product, and Marketing to define and implement customer strategy, and will serve as representation and voice of the customer, championing their success at the highest levels of the company. Who you are: 12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment, with proven success at scale. 5+ years of direct client management experience with enterprise-level customers. Demonstrated ability to design, build, and scale CS organizations and processes. Track record of owning retention, growth, and customer satisfaction metrics across a large customer base. Proven leadership and decision-making capabilities with strong operational rigor. Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives. Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics. Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes. Strong technical and product acumen, with the ability to translate customer needs into product strategy. Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities. Proven track record of defining and optimizing customer success processes to drive scale and impact. What you'll be doing: Drive Customer Value & Growth Ensure every customer experiences consistent, high-quality engagement throughout their lifecycle. Partner across CS, Sales, Product, Marketing, and Services leadership to drive adoption, retention, and expansion across the customer base. Provide executive sponsorship and serve as a trusted advisor to C-level customer stakeholders. Cultivate Deep Product Expertise Develop and maintain deep knowledge of our platform and its integrations within customer environments. Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption. Champion product expertise as a differentiator for our team, reinforcing credibility and trust with customers at every level. Foster a High-Performance Culture Hire, coach, and develop top talent within your CSM team. Set and uphold high performance and engagement standards, balancing accountability with empathy. Cultivate a culture that embodies our mission, vision, and values. Collaborate Cross-Functionally Partner with Product leadership to channel customer insights into product strategy and innovation. Work with Marketing and Sales to align customer advocacy, reference-ability, and expansion opportunities. Collaborate with Operations and Analytics to ensure data-driven decision-making across the CSM function. Lead & Scale the Organization Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments. Build and optimize scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes. What we have for you: At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $187,100.00/Yr. - USD $256,900.00/Yr. This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan. #LI-SM1

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we're doing this while never losing our focus on our core mission - to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren't beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The OS Integration team ensures Firefox and other Gecko-based products harmonize well with the host operating system and environment. This includes native crash reporting, OS abstraction layers, sandboxing, and hardening. We're a distributed team with expertise in Windows, mac OS, and Linux-based operating systems with this role focusing on mac OS. In this role, you will be a member of the OS Integration team specializing in Firefox on mac OS. You will primarily work on projects, bug fixes, and enhancements to improve the Firefox user experience on the Mac platform. This will include stability, performance, and security topics as well as implementing support in Firefox for features available on the platform. Projects range from low-level systems programming to user interface components. What you'll do: Develop, test, and ship fixes and new features for Firefox on mac OS, with a focus on creating a high-quality user experience. Work in the open source Mozilla codebase touching a variety of technologies including C, C++, rust, Objective-C, JavaScript, and HTML/CSS. Investigate and respond to crash reports and user-submitted bugs to improve the stability and reliability of Firefox for millions of Mac users. Grow your expertise while collaborating with a distributed team and participating in technical discussions, planning, code reviews, and problem solving. Break down problems into manageable units, seek early feedback, and document your design choices to foster learning and alignment. What you'll bring: A degree in Computer Science or a related field or comparable work experience. Demonstrated experience such as a significant project or internship using systems programming languages like C, C++, Objective-C, or Rust. Ideally, but not required, experience in developing applications for mac OS with native frameworks like AppKit or Cocoa. Knowledge of web technologies such as Javascript, HTML, and CSS. Strong problem-solving and debugging skills. Written and verbal communication skills with a collaborative mindset. Willingness to work effectively in a distributed team environment. Commitment to our values: Welcoming differences Being relationship-minded Practicing responsible participation Having grit What you'll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team Rich medical, dental, and vision coverage Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) Quarterly all-company wellness days where everyone takes a pause together Country specific holidays plus a day off for your birthday One-time home office stipend Annual professional development budget Quarterly well-being stipend Considerable paid parental leave Employee referral bonus program Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: E #LI-REMOTE Req ID: R2972 Hiring Ranges: Canada Tier 1 Locations$82,000-$119,000 CADCanada Tier 2 Locations$74,000-$107,000 CAD

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we're doing this while never losing our focus on our core mission - to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren't beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: At Mozilla, we believe the internet is a global public resource-open and accessible to all. As a Staff Security Engineer, you'll protect that vision by building, breaking, and hardening products that put people's privacy and safety first. We are looking for a security practitioner to reduce risk in applications, and ensure our products live up to Mozilla's dedication to privacy and a joyful Internet. This position is remote-friendly and open to most locations in the US and Canada. What you'll do: Safeguard millions of users by embedding security into Firefox, Mozilla VPN, and other mission-critical products. Ensure software products are secure by embedding security into the full Software Development Life Cycle (SDLC). Anticipate, prioritize and mitigate risks through proactive threat modeling, security assessments, security testing, and automation. Perform security code reviews Lead penetration testing on web, mobile, and embedded applications, then guide remediation efforts. Develop and maintain automated security tests within CI/CD pipelines to catch vulnerabilities early. Partner with engineers to integrate security throughout the software development lifecycle-not as an afterthought, but as a core design principle. Provide security guidance, develop secure solutions, and facilitate secure releases. Help define and enforce security policies and provide security guidance to development teams. Help shape Mozilla's security culture through collaboration, guidance, and education. This role requires expertise in secure coding practices, application security tools (SAST, DAST), and a strong understanding of modern architecture, cloud environments (AWS, Azure, GCP), and various programming languages. You'll get to be deeply hands-on-testing, hardening, and building systems that protect millions of users every day. What you'll bring: 5+ years of relevant hands-on experience in product and application security. 5+ years of experience and proficiency in secure coding practices, application security testing (SAST, DAST), threat modeling, and vulnerability assessment. Experience in one or more languages like Python, Go, Java, or JavaScript, required for automation and code review. Familiarity with security tools like Burp Suite, Nessus, and tools for CI/CD automation. Strong communication, collaboration, and problem-solving skills, with the ability to influence and guide cross-functional teams. Formal credentials are great, but real-world experience, curiosity, passion and a builder's mindset matter more. What you'll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team Rich medical, dental, and vision coverage Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) Quarterly all-company wellness days where everyone takes a pause together Country specific holidays plus a day off for your birthday One-time home office stipend Annual professional development budget Quarterly well-being stipend Considerable paid parental leave Employee referral bonus program Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: C #LI-REMOTE Req ID: R2987 Hiring Ranges: Remote UK£81,000-£108,000 GBP

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What's the opportunity? As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing? Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution. Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue. Independently handle customer adoption procedures while delivering excellent customer service. Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations. Drive proofs of concept and pilots for high-priority and complex customers. Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction. Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning. Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products. Work and communicate across groups and articulate the needs for compliance and risk management. What skills do I need? 10 years of experience in Implementation and support of Enterprise SaaS products. Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong business consulting experience or equivalent in an external customer facing role. Proven fast learner of enterprise applications, experience in implementing cloud solutions. Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions. Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Experience working with remote teams across different time zones Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Ability to learn new skills and operate in a fast-paced and changing environment. Good to have knowledge of accounting principles, inventory management, and business processes optimization. Experience in the wellness/spa industry is a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Unlimited Vacation Zenoti Pay Range$80,000-$100,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we're doing this while never losing our focus on our core mission - to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren't beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: We are looking for a strategic, authentic, and experienced Community Engagement Manager to lead our efforts across Reddit. You'll be Mozilla's voice in influential subreddits, driving organic engagement through thoughtful participation, not brand pushing. You'll develop and own an organic Reddit strategy, spot trends early and make engagement recommendations, navigate moderation ecosystems with care, track and report performance, build relationships with key Redditors and moderators, and create content that resonates with communities passionate about technology, privacy, and the open web. This is a great opportunity to shape and lead Mozilla's Reddit engagement strategy, working cross-functionally to spark meaningful conversations and build stronger connections with our users. You're the right person if: You have your finger on the pulse of online conversations, especially in tech spaces, and you know when to listen, when to jump in, and how to do it with empathy and authenticity. You're fluent in Reddit culture, comfortable navigating nuance, and write in a way that feels human. You've worked across teams to problem-solve responses and share insights, and you bring sound judgment to fast moving or sensitive moments. You're naturally curious, quick to learn new platforms, and genuinely enjoy engaging with communities where trust and transparency matter. You're motivated by the opportunity to help grow and nurture a thoughtful, engaged community by serving as a critical liaison between our users and the product teams building for them. What you'll bring: Minimum of 5+ years of experience in product communications, developer relations, community strategy, or tech influencer marketing. Proven ability to participate authentically and effectively on Reddit and other tech-native platforms (e.g., Hacker News, Discord, X). Deep understanding of how influence flows through tech communities, and how to meet those communities with the right tone and timing. Skilled at translating product and technical language into community-friendly narratives that resonate across forums and social spaces. Direct experience engaging with developers, open-source contributors, or privacy-minded user communities. Strong writer who can craft engaging Reddit posts and comments in Mozilla's voice, while adapting to the unique tone and norms of each subreddit community Proficiency with Reddit analytics, UTM tagging, and other performance-tracking tools to assess engagement and impact. Map Reddit activity back to KPIs like traffic, leads, or brand awareness. Comfortable operating autonomously while also collaborating across functions-especially with PR, Product, Legal, Marketing, and Brand teams. Familiar with moderation systems, content guidelines, and reputation management in online forums and communities. What you'll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team Rich medical, dental, and vision coverage Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) Quarterly all-company wellness days where everyone takes a pause together Country specific holidays plus a day off for your birthday One-time home office stipend Annual professional development budget Quarterly well-being stipend Considerable paid parental leave Employee referral bonus program Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: D #LI-REMOTE Req ID: R3015 Hiring Ranges: Canada Tier 1 Locations$70,000-$93,000 CADCanada Tier 2 Locations$63,000-$84,000 CAD

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we're doing this while never losing our focus on our core mission - to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren't beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: This Recruiter will help grow Mozilla's global recruiting effort for various Mozilla products. You are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about doing their part to make technology, their community, and the world a better place for ALL. This is slated as a 3-month contract. What you'll do: Partner with hiring managers to understand their talent needs and develop effective recruitment strategies. Be a strategic advisor to hiring managers, providing insight and direction to ensure we are being proactive and creative in how we attract a diverse pool of qualified applicants Source, screen, and evaluate candidates using a variety of channels, including HireEz, LinkedIn, applications and referrals. Conduct detailed screenings to assess technical skills, culture add, and potential for success within Mozilla Corporation. Manage the full cycle recruitment process, from job posting to offer acceptance. Foster the growth of a diverse pool of candidates to attract a variety of skilled professionals. Collaborate with cross-functional teams like compensation, PBPs, legal, and finance. Use data and analytics to make informed decisions and improve recruitment strategies. What you'll bring: 5+ years of proven experience as a full-cycle technical recruiter in the technical industry. Proficiency in sourcing techniques and tools. Ability to assess technical skills and evaluate candidates. Experience with applicant tracking systems (Greenhouse preferred). Proficiency in using data and analytics to optimize recruitment strategies. Ability to excel in ambiguous situations for rapidly evolving tech organization Commitment to our values: Welcoming differences Being relationship-minded Practicing responsible participation Having grit What you'll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team Rich medical, dental, and vision coverage Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) Quarterly all-company wellness days where everyone takes a pause together Country specific holidays plus a day off for your birthday One-time home office stipend Annual professional development budget Quarterly well-being stipend Considerable paid parental leave Employee referral bonus program Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: C #LI-REMOTE Req ID: R2617 Hiring Ranges: Canada Tier 1 Locations$69,000-$101,000 CADCanada Tier 2 Locations$63,000-$91,000 CAD

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What will I be doing? Converting qualified leads generated by the Inside Sales and SDR teams and taking them to successful closure. Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, SDRs and customer success to own and drive this initiative. Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure. Drive thorough discovery of customer's business priorities and challenges; offer relevant introduction to Zenoti's products targeted to their individual business needs and challenges. Be a strategic business partner for new customers, offering consultation and insight into the customer's market, industry, business model and opportunities regarding Zenoti systems. Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers. Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti. Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing. Upsell additional Zenoti products and services to existing customers. Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff What skills do I need? Experience in working with customers virtually. Some travel may be required. Experience working with small to mid-level sized companies. Self-motivated and goal oriented. Desire to work in a competitive environment where one's growth potential is driven by one's abilities and attitude. Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers. Organizational and time management skills 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred. 2+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments. Knowledge of sales processes and adhering to such established processes. Account management and 360 problem-solving. Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS! Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

MZLA Technologies Corporation (MZLA) is a wholly owned, for-profit subsidiary of the Mozilla Foundation and home to Thunderbird, our flagship open-source email and productivity platform empowering more than 20 million people around the world. While part of the Mozilla portfolio of companies, MZLA operates independently in both identity and organizational structure from the Mozilla Foundation and Mozilla Corporation. Everything we build at MZLA is open source, developed transparently and in collaboration with a global community of contributors. This open approach shapes not only our products but also how we work: collaboratively, inclusively, and with a shared commitment to building technology that puts users first. We believe privacy and productivity should coexist, and that people deserve powerful digital tools without surrendering control of their data. MZLA is a small but growing team of 50+ people distributed across seven countries. As we evolve Thunderbird from a single application into a suite of privacy-respecting productivity tools, we're introducing new products and services that remain independent of big tech ecosystems. Our unique revenue model combines community donations that keep Thunderbird freely available with subscriptions for new cloud-based services, allowing us to grow and innovate while remaining independent and true to our values. To learn more, visit ******************* The Opportunity: MZLA Technologies is seeking a hands-on Senior Engineering Manager to lead the strategy and operations behind the systems that power Thunderbird and MZLA's global business. You'll guide a small, distributed team in building and maintaining scalable, secure, and reliable infrastructure supporting both product development and business operations. As MZLA releases Thunderbird Pro, you'll play a key role in bringing infrastructure for a new SaaS product across the finish line and helping us scale from our first customers to tens of thousands. You'll help establish practices that keep our systems resilient against outages and attacks, while shaping how the organization approaches reliability and operational maturity as we grow. Beyond product delivery, this role is responsible for infrastructure that supports the entire organization, including internal platforms and tools used by engineering, marketing, finance, people operations, analytics, and community teams. Your work will remove friction across the company and ensure that both product and business systems are reliable, secure, and built to scale. This role blends technical depth with strategic leadership, designing cloud environments, improving automation and CI/CD processes, and ensuring system performance and compliance across all platforms. The ideal candidate thrives in a collaborative environment, balancing hands-on technical work with long-term planning and mentorship. What You'll Do: Design and evolve infrastructure systems to ensure scalability, reliability, and cost efficiency. Lead and mentor a distributed infrastructure team, fostering a collaborative and inclusive culture. Oversee all cloud environments supporting MZLA's products and business systems. Drive automation, Infrastructure-as-Code, and CI/CD best practices. Set and track operational and service level metrics that help teams understand performance and cost patterns. Work with community contributors to strengthen our infrastructure and keep systems adaptable. Ensure security, observability, and reliability across production and business systems. Lead incident management, including on-call coordination, root-cause analysis, and post-incident review. Collaborate across teams to align infrastructure decisions with product, compliance, and operational needs. Manage infrastructure budgets, vendor relationships, and scaling plans to support organizational growth. What You Bring: 15+ years of experience in infrastructure, DevOps, or SRE roles, including 4+ years in leadership. Expertise in multi-cloud environments and automation (e.g., Terraform, Pulumi, Ansible, Kubernetes). Proven ability to balance hands-on engineering with team leadership and strategic planning. Strong understanding of cloud security, data protection, and reliability best practices. Ability to plan and manage budgets along with skill in cloud cost stewardship. Experience working with privacy and compliance expectations for cloud hosted systems. Excellent communicator comfortable working across distributed global teams. Passion for open-source principles and collaborative problem-solving. Bonus Points for: Previous experience maintaining an open-source project, or regular participation in an open-source community. Work Environment: You'll work with our passionate staff and open-source community members from all over the globe to support the mission and objectives of MZLA Technologies Corporation. This is a remote full-time position. Strong communication and documentation skills are essential for effective collaboration across time zones and disciplines. Attention Applicants: Our team will be observing a scheduled company shutdown from mid-December through early January. Applications will be accepted during this period, but review and responses, including interview scheduling, will resume in January. Thank you for your patience, and we look forward to reconnecting in the new year! What You'll get: We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are: US: $160,000 - $195,000 USD We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience. In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self, outlined below. Work & Career Fully remote work & schedule flexibility Latest Laptop Monthly Remote Work Stipend Annual Professional Development Stipend Access to Udemy Learning Platform Industry Conferences Company All Hands Rest & Play 24 days PTO per year (prorated) Your Birthday Year-end Company Shutdown 9 Wellbeing Days Public Holidays Other Paid Leave Quarterly Wellbeing Stipend for Personal / Family Activities Health & Family 401(k) Contributions Health, Dental, & Vision Insurance Disability Insurance Life Insurance Employee Assistance Program Paid Parental Leave Paid Sick Days Work Eligibility: Applicants must reside in and have permanent work authorization for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship. How to Apply: Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully. We also value authenticity. We want to hear your perspective, not a bot's. It's fine to use AI to polish your writing, but not to write your answers. Candidates who submit unoriginal AI generated answers will be disqualified from further screening. MZLA Technologies Corporation (MZLA) Commitment to diversity, equity and inclusion MZLA believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodations@thunderbird.net to request accommodation. #LI-REMOTE

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What's the opportunity? As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing? * Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution. * Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue. * Independently handle customer adoption procedures while delivering excellent customer service. * Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations. * Drive proofs of concept and pilots for high-priority and complex customers. * Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction. * Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning. * Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products. * Work and communicate across groups and articulate the needs for compliance and risk management. What skills do I need? * 10 years of experience in Implementation and support of Enterprise SaaS products. * Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. * Strong business consulting experience or equivalent in an external customer facing role. * Proven fast learner of enterprise applications, experience in implementing cloud solutions. * Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions. * Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. * Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. * Ability to manage and work across multiple projects. Experience working with remote teams across different time zones * Strong ability to demo/train and deliver excellent customer presentations. * Strong logical, analytical and problem-solving skills * Ability to learn new skills and operate in a fast-paced and changing environment. * Good to have knowledge of accounting principles, inventory management, and business processes optimization. * Experience in the wellness/spa industry is a plus. * Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Benefits * Attractive compensation & benefits * Comprehensive medical coverage for yourself and your immediate family * An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions * Unlimited vacation * Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti Pay Range $100,000-$120,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.