Zenoti jobs in Seattle, WA - 41 jobs

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** Requirements As the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti, enabling them to get their ROI on Zenoti products by adopting consulting and professional methodologies that are apt for the customer business size, region, and the vertical. Here are key expectations for this role. The incumbent will lead the teams to: Drive Customer Success Outcomes Achieve and maintain Churn and NRR goals Deliver ROI to the customers from the Zenoti products they have subscribed to Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores Establish usage around and monitor customer health metrics (e.g., NPS, CSAT, churn rates), identify at-risk customers, and implement strategies to mitigate churn while maximizing renewals and customer lifetime value Continuously improve and scale customer success processes, including onboarding, adoption, renewals, and escalation management Drive new business growth through greater advocacy and reference-ability Define and Optimize Customer Lifecycle Map customer journey Develop listening points in the journey (e.g., usage, satisfaction, etc.) Standardize interventions for each point in the journey Define segmentation of customer base and varying strategies Identify opportunities for continuous improvement Learn from best practices in the industry Measure & Improve the effectiveness of Customer Success, professional services, and customer enablement teams Demonstrate cross-functional collaboration by working closely with product, sales, and marketing teams to ensure alignment on customer needs, feedback, and pain points. i.e. Act as the voice of the customer in internal discussions, influencing product roadmaps and sales strategies Skills needed to be successful in the role A passion for customer success and laser focus on providing customer value. Strong Understanding of business & technology Strong Negotiation & Consultative Abilities Ability to understand, articulate and manage customer expectations Experience dealing with a variety of complex accounts & building relationships at C- Level Experience in working with remote teams effectively Ability to work in a fast paced, ever changing, start-up environment Informal and people-centric approach to work and getting things done Able to quickly establish credibility with the senior leadership team Operating with a global mindset and leading with an external perspective Outstanding communication skills Knowledge of how enterprise implementations, professional services, support processes work - will be a definite plus. 10+ years of overall experience in leading customer oriented teams at a senior level The incumbent may be required to travel to customer locations on short notice, when required. Qualifications Required A degree in engineering or equivalent PMP is an added advantage Benefits At Zenoti, we believe that when people feel good, they can do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, and a supportive and dynamic work environment, and encourage our employees to balance life, work, and well-being. We offer all our employees: Medical, dental, and vision coverage Participation in the company 401k plan Paid parental leave Unlimited paid time off Flexible work hours Zenoti Pay Range$180,000-$250,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What's the opportunity? We are looking for Senior/Lead Recruiter to join our Recruitment team in our Bellevue office. What will I be doing? • Consult, design, develop, deploy, and facilitate a suite of talent acquisition strategies in line with business goals and objectives. • Plan, execute and measure multi-channel complex sourcing efforts. • Be a hands-on Recruiter and manage end to end recruitment. • Have an in-depth understanding of the context of the positions recruiting for. • Effective networking through referral / reference contacts, internal employees, conducting industry research. • Work with hiring managers on complex, strategic offers. • Consistently improve bench marking policies/practices. • Maintain reports and metrics on all steps in hiring process. • Work towards consistently raising the hiring bar. • Relentless candidate focus and must be a candidate advocate. • Ensure great candidate experience and smooth process internally. • Execute vision and goals for the team or department. What skills do I need? • 8+ years of relevant experience in Recruitment (GTM/ Professional Services/G&A/Leadership). • Bachelor's degree or equivalent practical experience. • Hands on Recruiting experience, experience managing a small team, building and delivering applicant pipelines and planning/executing strategy, influencing leaders and partners. • Significant thought and creativity required to source and interview positions which are critical. • Ability to influence complex decisions, ability to influence team, department and cross company. • Deep and broad understanding of the business. • Ability to focus discussion on issues impacting the candidate. • Highly evolved communication, consultative and negotiating skills. • Leadership/Interpersonal Skills/ People Management You will receive • Best in industry salary • Comprehensive medical coverage for yourself and your immediate family • An environment where wellbeing is high priority - access to regular yoga, meditation, breathwork, nutrition counselling, stress management & the inclusion of family for most benefit awareness building sessions • Unlimited vacation days • Opportunities to be a part of a community and give back: social activities are part of our culture & you can look forward to regular engagement & community give-back initiatives Zenoti Pay Range $90,000 - $140,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product. Key Responsibilities Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions) Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation Document solutions and contribute to the Hyperconnect knowledge base and playbooks Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate. Act as an internal subject matter expert for Hyperconnect across the broader support team Proactively identify and recommend improvements in product reliability and user experience Will require broader knowledge of the Zenoti platform and participation in non-VOIP support activities as assigned. Qualifications Must-Have: Customer service aptitude Demonstrated sense of urgency Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions Familiarity with SIP, WebRTC, and browser-based voice interactions Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards Clear communication skills, both written and verbal - able to calmly explain complex technical topics Ability to work on-site in Bellevue, WA in a rotating shift-based environment Nice-to-Have: Experience supporting Zenoti or other SaaS business management software Exposure to appointment scheduling, contact center, or front-desk business processes Experience in the retail or service industry Prior work in a spa, salon, fitness, or wellness business Familiarity with Twilio, Agora, or other CPaaS platforms Basic scripting or familiarity with API interactions a plus Zenoti Pay Range$55,000-$60,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What We're Looking For You're a consultative seller who thrives on solving complex problems, challenging conventional thinking, and driving meaningful change for customers. You're equal parts educator, strategist, and closer-and you know how to lead a customer to a better way of running their business. 5+ years of B2B sales experience, preferably in SaaS, with a consistent track record of exceeding quota. Experience selling into small to mid-sized businesses, ideally in a multi-location or franchise model. Direct experience using the Challenger Sales methodology or a similar insight-driven approach-you're confident teaching for differentiation, tailoring your message, and taking control of the deal. Industry experience in the spa, salon, fitness, or wellness space is a big plus. Ability to lead a multi-threaded sales process involving both operational and executive stakeholders. Strong business acumen-you can reframe customer challenges, quantify impact, and align Zenoti's platform to deliver ROI. Comfortable generating your own pipeline in collaboration with SDRs and marketing, not just relying on inbound. Self-motivated, curious, and coachable. You enjoy learning and want to be part of a team that shares best practices and constantly improves. Excellent presentation and communication skills-both written and verbal. What You'll Be Doing As an Account Executive on the Spa/Salon mid-market team, your role goes beyond selling software. You'll lead your prospects through a transformative buying experience, helping them rethink their operations and customer experience with Zenoti at the center. You will: Lead with insight: Deliver compelling, insight-led discovery that challenges the status quo and reframes how prospects think about their problems and opportunities. Tailor your message: Align Zenoti's platform to the prospect's unique goals, whether it's streamlining operations, increasing guest retention, boosting staff performance, or growing revenue across multiple locations. Own the full sales cycle: From qualification to negotiation and signature, you'll guide every step with confidence and control. Build a strategic pipeline: In addition to working qualified leads from SDRs and marketing, you'll proactively generate your own high-quality opportunities through smart outbound prospecting. Collaborate to win: Work closely with SDRs, Technical Sales Engineers, and Marketing to design demos and conversations that speak directly to prospect pain points. Create urgency and drive change: Use business cases, customer stories, and data to show the cost of inaction and help prospects justify the change internally. Ensure a high-quality handoff: Transition closed accounts to our implementation and customer success teams with detailed notes and strategic context, ensuring smooth onboarding and customer satisfaction from day one. Stay connected post-sale: Re-engage with existing customers to identify upsell opportunities, uncover challenges, and maintain long-term relationships. Influence sales strategy: Share feedback from the field and work with your peers and leadership to continuously improve messaging, process, and performance across the team. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What's the opportunity? As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing? Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution. Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue. Independently handle customer adoption procedures while delivering excellent customer service. Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations. Drive proofs of concept and pilots for high-priority and complex customers. Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction. Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning. Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products. Work and communicate across groups and articulate the needs for compliance and risk management. What skills do I need? 10 years of experience in Implementation and support of Enterprise SaaS products. Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong business consulting experience or equivalent in an external customer facing role. Proven fast learner of enterprise applications, experience in implementing cloud solutions. Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions. Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Experience working with remote teams across different time zones Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Ability to learn new skills and operate in a fast-paced and changing environment. Good to have knowledge of accounting principles, inventory management, and business processes optimization. Experience in the wellness/spa industry is a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Unlimited Vacation Zenoti Pay Range$80,000-$100,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** Job Overview: We are seeking a highly organized and proactive individual to join our team to lead Contract Renewals As a crucial member of our Expansion Sales team, you will be responsible for managing the renewal process of our Software as a Service (SaaS) contracts. The ideal candidate possesses excellent communication skills, a strong understanding of SaaS business models, and a keen ability to build and maintain positive relationships with clients. Responsibilities: Renewal Management: Own and drive the end-to-end SaaS contract renewal process, ensuring timely and successful renewals. Proactively engage with customers well in advance of contract expiration to understand their needs and address any concerns. Collaborate with Sales, Customer Success, and Account Management teams to gather necessary information for renewal negotiations. Negotiation and Upsell: Effectively negotiate contract terms, pricing, and renewal terms to maximize revenue opportunities. Identify upsell opportunities and collaborate with the Sales team to drive incremental revenue during the renewal process. Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders within customer organizations. Act as a trusted advisor to customers, understanding their business goals and aligning our solutions to meet their evolving needs. Forecasting and Reporting: Develop and maintain accurate forecasts of renewal revenue and provide regular updates to the leadership team. Generate reports and analyze data to identify trends, risks, and opportunities within the renewal portfolio. Customer Advocacy: Promote customer advocacy by ensuring a positive renewal experience, ultimately contributing to customer satisfaction and retention. Collaborate with Marketing to capture and showcase customer success stories and testimonials. Qualifications: Bachelor's degree in Business, Marketing, or related field. Proven experience in SaaS contract management, renewal, or customer success roles. Strong understanding of SaaS business models and subscription-based services. Excellent communication, negotiation, and interpersonal skills. Ability to work collaboratively across cross-functional teams. Analytical mindset with proficiency in data analysis and reporting. Proactive, self-motivated, and detail-oriented. Zenoti Pay Range $160,000 - $180,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What will I be doing? Converting qualified leads generated by the Inside Sales and SDR teams and taking them to successful closure. Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, SDRs and customer success to own and drive this initiative. Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure. Drive thorough discovery of customer's business priorities and challenges; offer relevant introduction to Zenoti's products targeted to their individual business needs and challenges. Be a strategic business partner for new customers, offering consultation and insight into the customer's market, industry, business model and opportunities regarding Zenoti systems. Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers. Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti. Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing. Upsell additional Zenoti products and services to existing customers. Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff What skills do I need? Experience in working with customers virtually. Some travel may be required. Experience working with small to mid-level sized companies. Self-motivated and goal oriented. Desire to work in a competitive environment where one's growth potential is driven by one's abilities and attitude. Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers. Organizational and time management skills 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred. 2+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments. Knowledge of sales processes and adhering to such established processes. Account management and 360 problem-solving. Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS! Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What will I be doing? From our headquarters in Bellevue, WA, lead multiple customer implementation projects for Zenoti systems and solutions Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability. Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers. Identify significant risks and unknowns, and define and drive resolution plans. Manage cross team dependencies, and coordinate cross-team initiatives and blocking issues. Track and ensure release criteria/minimal viable product is delivered with quality. Manage project tracking, metrics and status reporting across Implementation group Help with Implementation group resource allocation, delegation and assignments across Product Specialist team Drive information sharing, and capturing and disseminating best practices across the Global Services Team. Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction. Stay up-to-date with product knowledge, business flow, sales process and market dynamic. Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products. What skills do I need? Strong logical, analytical and problem solving skills Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions. Ability to work in a fast-paced, dynamic start up environment Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions. Experience in overseeing multiple complex projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion Experience in implementing cloud SaaS solutions is a plus Experience as a Software Developer is a plus Experience in the beauty, wellness, spa, salon or fitness industry is a plus Bachelor's degree in computer science or Equivalent experience 5-8 years of project management, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems. Proven history managing projects for clients, customers, and external stakeholders. Extremely well-organized with project information, attention to detail, and exacting quality standards. Experience working with remote teams PMP or similar certification is a plus Ability to travel on short notice up to 20% Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** About the Role We are seeking a highly experienced Director or VP of Business Development to lead strategic growth initiatives within the medical aesthetics and medspa vertical. The ideal candidate brings deep industry knowledge, strong executive relationships-particularly with Allergan and other leading aesthetic brands-and a proven record of driving revenue growth through partnerships, channel development, and enterprise sales. Key Responsibilities Develop and execute the go-to-market strategy for the medspa vertical, including identifying new partnerships, distribution channels, and enterprise opportunities. Build and maintain strategic relationships with leading aesthetics brands, including Allergan, Galderma, and others, to drive collaborative growth initiatives. Identify and secure high-value partnerships with multi-location medspa groups, physician-led organizations, and franchise networks. Work cross-functionally with product, marketing, and operations teams to shape offerings that align with the evolving needs of the medspa industry. Lead contract negotiations, partnership agreements, and strategic alliances that expand the company's presence and influence. Represent the company at key industry events, conferences, and executive forums to elevate brand visibility. Analyze market trends, competitor activity, and emerging technologies to inform strategy and maintain market leadership. Establish KPIs and performance metrics to measure success and continuously optimize business development efforts. Qualifications 10+ years of business development, strategic partnerships, or enterprise sales experience, ideally in medical aesthetics, medspa, or related health technology sectors. Strong existing relationships within the aesthetic ecosystem, including direct experience working with or at Allergan. Proven success leading growth initiatives, complex deal negotiations, and high-impact partnerships. Deep understanding of medspa operations, clinical services, and the patient experience. Demonstrated ability to influence senior executives and align strategic interests across organizations. Strong financial acumen with experience in partnership modeling and ROI analysis. Exceptional communication, negotiation, and leadership skills. Bachelor's degree in Business, Marketing, or related field; MBA or advanced degree preferred. Who You Are A connector and strategist who understands both the clinical and business sides of medical aesthetics. Entrepreneurial, innovative, and comfortable operating in a fast-paced growth environment. Skilled at building trust and driving collaboration among diverse stakeholders. Passionate about shaping the future of the medspa industry through technology and strategic partnerships. Why Join Us Lead the next wave of innovation in one of the fastest-growing verticals in beauty and wellness. Opportunity to work alongside industry pioneers and influence high-level partnerships. Competitive compensation, performance incentives, and long-term growth potential. If you're a visionary business development leader with deep roots in medical aesthetics and a track record of partnership success with brands like Allergan, we'd love to connect with you. Zenoti Pay Range$220,000-$240,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What's the opportunity? As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing? Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution. Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue. Independently handle customer adoption procedures while delivering excellent customer service. Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations. Drive proofs of concept and pilots for high-priority and complex customers. Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction. Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning. Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products. Work and communicate across groups and articulate the needs for compliance and risk management. What skills do I need? 10 years of experience in Implementation and support of Enterprise SaaS products. Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong business consulting experience or equivalent in an external customer facing role. Proven fast learner of enterprise applications, experience in implementing cloud solutions. Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions. Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Experience working with remote teams across different time zones Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Ability to learn new skills and operate in a fast-paced and changing environment. Good to have knowledge of accounting principles, inventory management, and business processes optimization. Experience in the wellness/spa industry is a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Benefits Attractive compensation & benefits Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Unlimited vacation Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti Pay Range$100,000-$120,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** About Us: Zenoti is fast-growing vertical SaaS company driven by innovation, customer obsession, and a people-first mindset. The beauty, wellness, fitness industries we operate in are our first love. With a global footprint and a strong culture of collaboration and impact, we're building solutions that power growth for our clients - and careers for our teams. Our Talent team is at the heart of this mission. We're partners in unlocking performance, well-being, and long-term success. The Opportunity: We're looking for a dynamic and experienced HR Generalist at the Manager level to support our teams in the US, Canada, and Costa Rica. This role, based in Bellevue (A Work-from-Office opportunity), will play a key part in shaping employee experiences, supporting people leaders, and enabling our culture of performance, inclusion, and well-being. You'll be the go-to People partner for employees and managers in these regions - proactive, solutions-focused, and deeply human in your approach. Key Responsibilities: Business Partnership & Employee Experience Serve as a trusted HR partner to leaders and employees across the US, Canada, and Costa Rica Drive employee engagement, development, and retention through proactive interventions Coach managers on org health, team dynamics, performance, and talent development Partner with global HR COEs (Talent Acquisition, Talent Operations, Total Rewards, Talent Development) to align on local needs HR Operations & Compliance Ensure compliance with employment laws and practices across supported geographies. Guide Talent Operations on local requirements. Manage employee lifecycle processes (onboarding, internal moves, exits) with care and consistency Lead or support local policy development and implementation Manage employee relations cases with fairness, discretion, and empathy Programs & Projects Support or lead people programs such as performance management, recognition, DEI, well-being, and culture-building initiatives Partner with Finance and Talent Operations on workforce planning, reporting, and compensation reviews Analyse engagement and retention data to identify themes and actions Who You Are: A strong HR generalist with a mix of strategic thinking and hands-on execution Comfortable operating in a fast-paced, high-growth environment Known for your ability to build trust, navigate ambiguity, and get things done Emotionally intelligent, culturally aware, and driven by impact Qualifications: 8-12 years of progressive HR experience, preferably in tech or SaaS environments Solid knowledge of US employment law; experience supporting Canada and/or Costa Rica is a plus Demonstrated success in employee relations, performance management, and manager coaching Excellent communication and relationship-building skills Bachelor's degree in Human Resources or related field; HR certifications (e.g., SHRM-CP/SCP) are a plus What We Offer: A purpose-driven culture that values openness, growth, and belonging Attractive compensation and benefits Comprehensive benefits package including health, wellness, and generous time-off A chance to truly shape how we build a great place to work across the Americas Ready to Apply? If you're passionate about people and want to help shape a high-impact HR function at a company that's scaling fast and staying human, we'd love to hear from you! Zenoti Pay Range $100,000 - $120,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product. Key Responsibilities * Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution * Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary * Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions) * Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation * Document solutions and contribute to the Hyperconnect knowledge base and playbooks * Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate. * Act as an internal subject matter expert for Hyperconnect across the broader support team * Proactively identify and recommend improvements in product reliability and user experience * Will require broader knowledge of the Zenoti platform and participation in non-VOIP support activities as assigned. Qualifications Must-Have: * Customer service aptitude * Demonstrated sense of urgency * Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions * Familiarity with SIP, WebRTC, and browser-based voice interactions * Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT * Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards * Clear communication skills, both written and verbal - able to calmly explain complex technical topics * Ability to work on-site in Bellevue, WA in a rotating shift-based environment Nice-to-Have: * Experience supporting Zenoti or other SaaS business management software * Exposure to appointment scheduling, contact center, or front-desk business processes * Experience in the retail or service industry * Prior work in a spa, salon, fitness, or wellness business * Familiarity with Twilio, Agora, or other CPaaS platforms * Basic scripting or familiarity with API interactions a plus Zenoti Pay Range $55,000-$60,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** About the Role We are seeking a driven and passionate Account Director to join our Expansion Sales team, responsible for driving growth, retention, and long-term success within Zenoti's most strategic North America accounts. As a trusted advisor, you'll strengthen executive relationships, ensure customers realize the full value of Zenoti, and identify opportunities to expand adoption of our AI-powered, all-in-one platform. This role is ideal for a consultative sales leader who thrives in enterprise SaaS, can build executive alignment, and is passionate about helping customers grow their businesses with the latest in AI and cloud technology. Key Responsibilities Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti's add-on solutions and AI-powered products. Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers' business strategies. Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals. Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions. Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience. Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI. Maintain accurate forecasting, pipeline management, and account documentation in internal systems. Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients. About You 10+ years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion. Consistent record of over-achievement in exceeding targets in account management and sales roles withing the SaaS industry. Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value. Exceptional communication, executive presence, and ability to engage both technical and non-technical audiences. Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment. Willingness to travel for client meetings and industry events across North America. Why Join Zenoti At Zenoti, we're transforming the beauty, wellness, and fitness industries with an AI-first, all-in-one cloud platform trusted by some of the world's most recognized brands. Our solutions go beyond streamlining operations - we leverage artificial intelligence to automate tasks, surface insights, and unlock new revenue opportunities for our customers. As part of our team, you'll have the opportunity to: Partner with iconic beauty and wellness brands to shape how they operate and grow. Be part of a high-growth, innovative company where your work has visible impact. Join a culture that values creativity, customer success, and career growth. If you're passionate about driving measurable business outcomes, building long-term partnerships, and shaping the future of an industry through AI, Zenoti is the place for you. Zenoti Pay Range$150,000-$160,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** What's the opportunity? We are looking for Senior/Lead Recruiter to join our Recruitment team in our Bellevue office. What will I be doing? • Consult, design, develop, deploy, and facilitate a suite of talent acquisition strategies in line with business goals and objectives. • Plan, execute and measure multi-channel complex sourcing efforts. • Be a hands-on Recruiter and manage end to end recruitment. • Have an in-depth understanding of the context of the positions recruiting for. • Effective networking through referral / reference contacts, internal employees, conducting industry research. • Work with hiring managers on complex, strategic offers. • Consistently improve bench marking policies/practices. • Maintain reports and metrics on all steps in hiring process. • Work towards consistently raising the hiring bar. • Relentless candidate focus and must be a candidate advocate. • Ensure great candidate experience and smooth process internally. • Execute vision and goals for the team or department. What skills do I need? • 8+ years of relevant experience in Recruitment (GTM/ Professional Services/G&A/Leadership). • Bachelor's degree or equivalent practical experience. • Hands on Recruiting experience, experience managing a small team, building and delivering applicant pipelines and planning/executing strategy, influencing leaders and partners. • Significant thought and creativity required to source and interview positions which are critical. • Ability to influence complex decisions, ability to influence team, department and cross company. • Deep and broad understanding of the business. • Ability to focus discussion on issues impacting the candidate. • Highly evolved communication, consultative and negotiating skills. • Leadership/Interpersonal Skills/ People Management You will receive • Best in industry salary • Comprehensive medical coverage for yourself and your immediate family • An environment where wellbeing is high priority - access to regular yoga, meditation, breathwork, nutrition counselling, stress management & the inclusion of family for most benefit awareness building sessions • Unlimited vacation days • Opportunities to be a part of a community and give back: social activities are part of our culture & you can look forward to regular engagement & community give-back initiatives Zenoti Pay Range$90,000-$140,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** Position: Enterprise and Key Account Sales Reports To: Senior Vice President, Sales About the Role We're looking for a proven **Enterprise and Key Account Sales professional** with deep experience in driving complex SaaS sales cycles and cultivating executive-level relationships. The ideal candidate is a strategic thinker, a trusted advisor, and a results-oriented closer who thrives in a fast-paced, high-growth environment. Key Responsibilities Own the full sales cycle from prospecting to contract execution for enterprise and key accounts. Build and execute strategic account plans that align customer business objectives with company solutions. Engage C-level and senior business leaders to identify opportunities for digital transformation and operational improvement through SaaS adoption. Collaborate cross-functionally with marketing, product, and customer success teams to deliver exceptional value to clients. Manage multi-stakeholder sales cycles with attention to discovery, business case development, and executive alignment. Consistently meet and exceed quota and pipeline generation goals. Maintain accurate forecasting and CRM data integrity. Serve as a brand ambassador, representing the company at industry events and conferences. Qualifications 10+ years of B2B sales experience**, with at least **6+ years in SaaS or technology platforms**. Proven track record of exceeding $1M+ annual quotas in enterprise or strategic account sales. Demonstrated experience selling into multi-location or multi-brand organizations. Strong understanding of SaaS economics, contract structures, and enterprise procurement cycles. Excellent presentation, negotiation, and executive communication skills. Experience using modern sales tools (Salesforce, Outreach, Gong, etc.) and data-driven sales approaches. Bachelor's degree in Business, Marketing, or related field; MBA preferred. Who You Are A consultative seller who builds lasting relationships through insight, credibility, and trust. Highly self-motivated, disciplined, and comfortable working autonomously. Strategic, analytical, and capable of mapping complex organizational structures. Passionate about technology and innovation in the SaaS ecosystem. Why Join Us Opportunity to represent a market-leading SaaS platform driving measurable impact for enterprise clients. Attractive compensation package with performance incentives. Collaborative, high-performance culture focused on growth and customer success. If you are a seasoned enterprise sales professional ready to take your SaaS career to the next level, we want to hear from you! Zenoti Pay Range $110,000 - $120,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** The VP of Corporate Development will lead the company's inorganic growth strategy, including M&A, strategic partnerships, and capital markets initiatives. A critical component of this role is ownership of the company's investor-facing financial and valuation model - the analytical foundation for both strategic transactions and investor communications. The ideal candidate will be an experienced deal leader with deep SaaS and FinTech domain knowledge, strong financial acumen, and the ability to translate strategy into numbers that withstand investor and board scrutiny. Key Responsibilities Strategic Growth & Pipeline Development Partner with the CEO, CFO, and Executive Leadership to define the company's inorganic growth roadmap aligned with long-term strategic objectives and IPO readiness Source, evaluate, and prioritize potential acquisition and investment opportunities within the SaaS and FinTech ecosystems Maintain a strategic pipeline of targets based on strategic fit, valuation, and potential synergies Financial Modeling & Valuation Leadership Own and maintain the company's investor-grade valuation model, ensuring it reflects best-in-class SaaS metrics, capital structure, and financial performance indicators (eg, ARR growth, NRR, CAC payback, LTV/CAC, gross margin, contribution margin, and rule-of-40) Build dynamic, driver-based financial models to support capital allocation decisions, M&A assessments, fundraising, and IPO planning Develop scenario and sensitivity analyses to assess strategic alternatives and market impacts Collaborate with FP&A, Accounting, and Investor Relations to ensure consistency between internal forecasts and external investor materials Establish modeling standards and documentation for version control, auditability, and transparency consistent with public-company readiness Support quarterly valuation updates, board reporting, and investor presentations M&A Execution Lead the full M&A lifecycle: sourcing, valuation, due diligence, negotiation, and closing Coordinate cross-functional teams and external advisors (bankers, consultants, legal counsel) throughout the deal process Prepare executive and board-level materials summarizing financial impact, strategic fit, and integration approach Integration & Value Realization Partner with Product, Engineering, Finance, and Operations leaders to design post-merger integration plans that drive revenue and operational synergies Establish performance metrics and reporting frameworks to track deal value realization Create repeatable playbooks for M&A execution and integration Qualifications Education: Bachelor's degree in Finance, Economics, Business, or a related field required MBA or advanced finance degree preferred Experience: 8-12+ years of progressive experience in corporate development, strategic finance, investment banking, or private equity Direct experience building and maintaining investor-facing SaaS valuation models or supporting IPO readiness strongly preferred Proven track record executing M&A transactions in SaaS, FinTech, or technology sectors Strong command of SaaS performance metrics, revenue recognition, and subscription business economics Skills & Attributes: Advanced financial modeling, valuation, and scenario analysis skills (Excel or preferred modeling tools) Deep understanding of SaaS metrics and investor valuation frameworks Excellent strategic thinking, analytical rigor, and business judgment Exceptional communication and executive presentation skills Ability to manage multiple high-impact projects in a fast-paced, high-growth environment Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** Position Overview: As VP of Sales - Fitness, you will be responsible for driving global growth in the fitness segment, leading and managing a distributed sales team, and building a scalable sales engine that delivers consistent results. You will collaborate cross functionally with marketing, lead generation, and implementation teams to ensure pipeline growth, high win rates, and seamless customer onboarding. This is a senior leadership role requiring a blend of strategic execution, enterprise deal leadership, and people management. Key Responsibilities: Sales Strategy & Execution Develop and execute sales strategies to rapidly grow Zenoti's Fitness business globally. Define and deliver against sales plans to achieve company OKRs and revenue goals. Personally engage in enterprise level deals, guiding them from origination through closure. Pipeline Development & Demand Generation Partner with marketing and lead generation teams to build and expand the outbound pipeline. Identify opportunities to improve closure rates and optimize sales to implementation handoff. Drive disciplined pipeline management and ensure consistent forecasting accuracy. Team Leadership & Development Lead and Manage a global sales team across regions. Ensure compliance with Zenoti's sales process and standards of execution. Mentor, coach, and develop account executives to improve performance and deal quality. Build a culture of accountability, collaboration, and customer first execution. Customer Partnership Act as a trusted advisor to new customers, providing insights into their industry, business model, and opportunities for value creation with Zenoti. Build deep relationships with key decision makers in target accounts. Business Planning & Reporting Develop and manage detailed business plans for goal and quota attainment. Provide reporting and insights on pipeline health, sales performance, and market opportunities to senior leadership. Qualifications: 12+ years of relevant experience in technology sales and sales leadership roles across SMB, mid market, and enterprise segments. Proven track record of driving revenue growth in SaaS companies; experience in small to mid sized SaaS organizations preferred. Experience leading geographically distributed sales teams and driving consistent execution. Strong understanding of sales processes with a disciplined approach to pipeline and forecasting. Bachelor's degree in Business or a related field; MBA preferred. Excellent communication, presentation, and relationship building skills. Self motivated and goal oriented, with the ability to thrive in a competitive, high growth environment. Experience in or knowledge of the spa, salon, fitness, and beauty & wellness industry is a strong plus and preferred. Desired Characteristics: Strategic thinker who can balance big picture vision with hands on execution. Strong leadership presence with the ability to inspire and motivate teams. Customer centric mindset with the ability to build trust and long term relationships. Highly collaborative, with the ability to work cross functionally and globally. Zenoti Pay Range $150,000 - $180,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product. Key Responsibilities Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions) Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation Document solutions and contribute to the Hyperconnect knowledge base and playbooks Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate. Act as an internal subject matter expert for Hyperconnect across the broader support team Proactively identify and recommend improvements in product reliability and user experience Will require broader knowledge of the Zenoti platform and participation in non-VOIP support activities as assigned. Qualifications Must-Have: Customer service aptitude Demonstrated sense of urgency Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions Familiarity with SIP, WebRTC, and browser-based voice interactions Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards Clear communication skills, both written and verbal - able to calmly explain complex technical topics Ability to work on-site in Bellevue, WA in a rotating shift-based environment Nice-to-Have: Experience supporting Zenoti or other SaaS business management software Exposure to appointment scheduling, contact center, or front-desk business processes Experience in the retail or service industry Prior work in a spa, salon, fitness, or wellness business Familiarity with Twilio, Agora, or other CPaaS platforms Basic scripting or familiarity with API interactions a plus Zenoti Pay Range$55,000-$60,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: ********************** Position: Enterprise and Key Account Sales Reports To: Senior Vice President, Sales About the Role We're looking for a proven Enterprise and Key Account Sales professional with deep experience in driving complex SaaS sales cycles and cultivating executive-level relationships. The ideal candidate is a strategic thinker, a trusted advisor, and a results-oriented closer who thrives in a fast-paced, high-growth environment. Key Responsibilities * Own the full sales cycle from prospecting to contract execution for enterprise and key accounts. * Build and execute strategic account plans that align customer business objectives with company solutions. * Engage C-level and senior business leaders to identify opportunities for digital transformation and operational improvement through SaaS adoption. * Collaborate cross-functionally with marketing, product, and customer success teams to deliver exceptional value to clients. * Manage multi-stakeholder sales cycles with attention to discovery, business case development, and executive alignment. * Consistently meet and exceed quota and pipeline generation goals. * Maintain accurate forecasting and CRM data integrity. * Serve as a brand ambassador, representing the company at industry events and conferences. Qualifications * 10+ years of B2B sales experience, with at least 6+ years in SaaS or technology platforms. * Proven track record of exceeding $1M+ annual quotas in enterprise or strategic account sales. * Demonstrated experience selling into multi-location or multi-brand organizations. * Strong understanding of SaaS economics, contract structures, and enterprise procurement cycles. * Excellent presentation, negotiation, and executive communication skills. * Experience using modern sales tools (Salesforce, Outreach, Gong, etc.) and data-driven sales approaches. * Bachelor's degree in Business, Marketing, or related field; MBA preferred. Who You Are * A consultative seller who builds lasting relationships through insight, credibility, and trust. * Highly self-motivated, disciplined, and comfortable working autonomously. * Strategic, analytical, and capable of mapping complex organizational structures. * Passionate about technology and innovation in the SaaS ecosystem. Why Join Us * Opportunity to represent a market-leading SaaS platform driving measurable impact for enterprise clients. * Attractive compensation package with performance incentives. * Collaborative, high-performance culture focused on growth and customer success. If you are a seasoned enterprise sales professional ready to take your SaaS career to the next level, we want to hear from you! Zenoti Pay Range $110,000-$120,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.