ZeOmega jobs

Implementation Manager with strong experience in Health IT Systems implementation comes with a blend of client management, project management, process and product knowledge as well as strong analytical, communication and leadership skills PRINCIPLE JOB RESPONSIBILITIES: * Accountable for all assigned personnel management activities, including overseeing the day-to-day operations of assigned team * Accountable for the employment, timely performance evaluation, counselling, employee development, and discipline of assigned employees * Accountable for management of assigned employees' time keeping and PTO * Conduct applicant interviews and screening * Good understanding and ability to explain care management business processes - Utilization Management, Disease Management, Case Management, Member Services and Appeals * Good understanding and ability to explain Medicare and Medicaid business processes * Establish and manage relationships with Client managers * Plan and manage all aspects of implementation of ZeOmega's care management software and integrating with EHR applications for large clients * Excellent knowledge of compliance and quality standards including NCQA, HEDIS and URAC * Manage a small number of concurrent implementations * Oversee large scale healthcare system implementations * Lead and coordinate requirement gathering sessions, both at client and ZeOmega offices * Work with clients to identify and provide analysis on current client business process flows and determine detailed requirements to create future state business process flows * Accountable for detailed FRS documentation * Accountable for flagging and communicating requirements that are identified as 'out of scope' and work closely with Project Managers to support the change control process * Work with Project Managers and clients on planning and execution of key milestones and deliverables as it relates to the project * Work with and support Project Managers in Release planning. The Release Planning documentation will be worked on collaboratively by Project Manager and Implementation Manager * Actively participate in all release planning meetings and will be accountable to manage and coordinate on the client releases along with the Project Manager * Organize, define and manage the work activities of Business Analyst project team members * Coordinate all data analysis for software configuration and is accountable for the sign-off on all client configuration requirements * Plan and coordinate all of the user acceptance testing phase activities * Provide Go-Live support (onsite/offsite) * Responsible for post go live analysis along with clinical consulting * Provide support to clients through demonstrations of standard software capabilities * Oversee and assist with the implementation of client reporting needs per compliance requirements * This role offers * Onsite Travel opportunities * Opportunity to work in late shifts Education Bachelor's degree/Master's degree from reputed University Skills TC - SDLC TC - RDBMS Such as MS SQL Server, Oracle/ T-SQL and PL/SQL queries TC-Integration: Web Services and protocols such as SOAP, JSON, REST, WSDL, WSO2 FC - Project Management Fundamentals TC-Reporting tools sucha as SSRS, Data Mart DC - US Healthcare domain Knowledge PC - Jiva Product Knowledge BC - Initiative BC - Time Management FC - Oral Communication FC - Written Communication BC - Dependability and Reliability Competencies TC-Documentation - UML use cases, user stories TC-MS Visio, Visual Modeling Tools and Standards, BPMN 5 TC - Requirement elicitation, requirement gathering TC-Web Applications, Client Server based Applications TC - QA Techniques FC - Quality BC - Collaboration & Interpersonal Skills FC - Analytical Skills FC - Client Focus FC - Consulting MC - Mentoring and Talent Development

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. The best salespeople achieve the most when they are selling outstanding products, solutions, and services backed by an extraordinary company. That's what you get when you sell for Appian. We are passionate about driving digital transformation by bringing Appian solutions that provide speed, agility, and efficiency needed to compete and grow. Are you inspired by the chance to solve your customers' biggest challenges? You can make that kind of difference here. Join our team, where you can not only grow your career, but share the success of an industry pioneer. We are seeking an Account Executive to lead Commercial / Financial Services Sales across the United States. This role is responsible for navigating all steps of sales cycles, including leading a geographic territory, building prospective top of funnel activity, while effectively managing a complex sales cycle to a successful close. To be successful in this role, you need: Experience navigating a complex sales cycle from start to finish, leveraging internal resources within the larger sales organization, cross functionally with the customer success team and externally across customer and partner ecosystems Use company-wide success and use cases as a blueprint and add own ideas and vertical knowledge Strong presentation skills for delivering in-person and virtual presentations to LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value A trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals Actively seeking to understand industry trends to help position against competitors Basic qualifications: 5-10+ years of direct selling experience and a minimum of 2 years experience as an Enterprise Account Executive, selling complex technologies to Commercial and Financial Services clients History of consistent quota achievement Prior experience in winning new customer logos Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory Bachelors Degree in a relevant field #LI-MB1 Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. About Appian Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice

Role Description This is a remote role. Candidates must be located in and authorized to work in either the United States or Canada. Mission: The Marketing Operations Specialist role is best suited for individuals with paid advertising and email marketing experience. In this position, the Marketing Operations Specialist will be responsible for a variety of tasks, including lead management, CRM updates, reporting, website updates, and email marketing. Responsibilities Lead and Database Management Accept and process leads across a variety of sources. Conduct regular audits of the database to ensure data cleanliness. Maintain and update customer databases, ensuring data accuracy and compliance with data privacy regulations. Paid Advertising Implementation Participate in the paid advertising implementation process, including digital marketing efforts with Google AdWords, LinkedIn Campaign Manager, and other paid media avenues. Digital Marketing Implementation Implement end-to-end digital marketing tactics, including email marketing, social media campaigns, and website updates. Analyze and report on email campaign performance, providing insights and recommendations for optimization. Implement A/B testing to continuously improve email marketing metrics such as open rates, click-through rates, and conversion rates. Monitor industry trends and best practices in digital and email marketing, incorporating them into ongoing strategies. Analytics and Operations Report on the performance of digital marketing campaigns, website traffic, and social media engagement to measure success and identify areas of improvement. New Initiatives Participate, along with the whole Marketing Team, in new marketing activities and campaigns. Education and Experience Minimum Requirements: Education and Experience Bachelor's Degree in Marketing, Business, Communications, or relevant field experience. A minimum of two years of marketing experience. A minimum of two years of experience using HubSpot. Multi-channel Digital Marketing campaign design. Knowledge of website best practices and familiarity with WordPress or comparable CMS. Computer Skills A desire to learn new technology. Microsoft Office experience (Word, Excel, PowerPoint). Web page production experience required (HTML, CSS, WordPress, CMS). Written Skills Excellent command of written English with copy accuracy. Other Skills Paid advertising experience. Email marketing experience. Strong communication skills. Attention to detail is a must. Must be well-organized and self-motivated. The ability to work effectively within a team. Good analytical skills. Proficiency to learn new tools. Nice to Have: HubSpot Marketing Software Certification. Experience creating and writing email sequences. Thorough knowledge of social media (LinkedIn, Twitter, Facebook). Blogging and social media writing and management. Familiarity with CRMs (Acumatica Cloud ERP preferred). Google Analytics, Google Ads, and/or Bing Ads knowledge. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Constantly requires sitting or standing at a workstation, vision, hearing, talking, and fine dexterity. Occasionally requires walking, reaching, kneeling, pushing/pulling, bending, and crouching.

Mission: Lead specific parts of Acumatica Field Services projects while continuing to expand Acumatica and soft consulting skills in order to drive successful implementations and delight customers. As a member of the Application team, the Senior Consultant will work on new client implementations, including gathering requirements, configurating, training, testing, and go-live activities. The Senior Consultant may also lead workstreams and mentor and coach less experienced team members. Applicants must be located in the United States or Canada. This is a remote role. Objectives (Key Outcomes): Complete assigned tasks independently and may collaborate with project manager to assign tasks to others according to team members' skill sets and within alignment of the Statement of Work, Business Process Review (BPR) documentation, and NexTec methodology. Maintain at least 75 percent utilization on an average annual basis. Maintain Acumatica certifications. Continue development of skill sets across modules. Continue to develop soft consulting skills. Responsibilities: Implement and support Acumatica ERP for new and existing customers. Specific responsibilities include design, product configuration, testing, data conversion and go live support. Provide detailed consulting estimates and implementation project plans. Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders. Provide weekly status reports. Follow Acumatica's implementation methodologies. Achieve utilization targets while achieving high customer satisfaction. Demonstrate expert proficiency with at least one main focus area and intermediate proficiency with other two focus areas, obtain appropriate certifications, and build industry expertise. Lead requirements gathering and design activities, interact with the Consulting Team and Client Team to collect information, lead and/or oversee and provide guidance on configuration, training, testing, and go-live activities of medium size or complexity. Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead. Provide coaching and quality assurance to ensure team members are following NexTec Implementation Methodology and best practices. Demonstrate strong verbal and written communication skills. Tailor communication style in order to communicate at multiple levels of an organization and provide guidance to less experienced team members. Facilitate group discussions with team members and customers. Develop accurate written material and provide guidance and support to less experienced team members to ensure NexTec standard of excellence. Monitor project budgets and be able to deliver within them. Independently manage work schedule and organize assigned tasks to meet deadlines, independently resolve scheduling/workload conflicts, while responsible for multiple activity streams and tasks. May work with director/project manager to identify and delegate project tasks to team members. Leadership role in the change management process demonstrating a solid understanding of change management concepts. Other duties as assigned. Education and Experience: Required: Four-year degree in Business, Accounting, MIS or equivalent is required. Ability to adopt specific methodology and work within a team. Willingness to travel up to 30 percent. Prospect and client locations may also be spread out over a geographic area. A minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Field Services. Experience working within customer-facing business functions. Strong collaboration skills. Professional demeanor. Excellent written, oral, and interpersonal communication skills. Flexibility: task assignment, priorities, work environment. Open minded, desire to learn. Quick thinker, creative problem solver. Detail oriented, strong analytical, numerical, planning and reasoning abilities. Ability to work independently and on a team. Preferred: Acumatica certifications are a plus. Experience with a consulting organization or reseller is a plus. Experience as a controller or senior accountant is a plus. About NexTec NexTec Group is a consulting firm with customers and employees spread throughout the US and Canada, specializing in technology to help our clients manage and transform their business. This includes Enterprise Resource Planning (ERP) and Business Intelligence (BI), Cloud and On-premise solutions for mid-sized businesses. In the 25+ years that NexTec has been in business, we've developed close working relationships with our customers, partners and each other. Consistently recognized on of the top 100 VARs by Bob Scott and Accounting Today, we have the biggest and most experienced Sage team in the industry with multiple Sage awards throughout the years and our Acumatica team is a Gold-certified partner, a President's Club member, and Partner of the Year for 2025. ** NO THIRD PARTIES PLEASE ** NexTec is an equal opportunity employer and participates in the e-Verify program. Learn more about eVerify.

SRE combines software engineering practices with IT engineering practices to create highly reliable systems. Site reliability engineers are responsible for the reliability of the full stack, from the front-end, customer-facing applications to the back-end database and hardware infrastructure. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 8+ years of experience of running large scale customer facing web services. PRINCIPLE JOB RESPONSIBILITIES: * Engage in and improve the whole lifecycle of services-from inception and design, deployment, operation, and refinement. * Understanding, implementation experience and troubleshooting of Database technology * Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews. * Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. * Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability. * Practice sustainable incident response. * Strong communication and analytical skills * Familiarity with security practices in web application delivery and General knowledge of network topology * Experience with configuration management tools Skills: * Coding, CI/CD, Databases, Microservices, Verion Control, Docker, Kubernetes, Using Monitoring tools * Good scripting skills (Python/Perl/Ruby/Bash) * Hands on experience of Linux and Windows environment (intermediate) * Experience with Database (Oracle/MSSQL) * Experience with standard continuous integration tools (Jenkins/Quick Build/Bamboo/ Go/TeamCity/Cruise Control) * Version control systems (Git/SVN/CVS/Perforce/ClearCase/Mercurial) * Experience in working with build tools (Buildout/Ant/Maven) * Work on software configuration management systems (Puppet/Chef/Salt/Ansible) * Network Administration Experience: A minimum of 8+ years of experience of running large scale customer facing web services. Education B Tech / BE/ M Tech/ MCA/ BSc/ MSc from reputed University Skills BC - Dependability and Reliability BC - Initiative BC - Time Management TC - Build creation & Validation ( buildout) Competencies Adaptability/Flexibility Communication Skills BC - Time Management DC - US Healthcare domain Knowledge Customer Service Dependability/Reliability FC - Managing Project Issues,critical path

We are seeking a highly organized Digital Asset Manager to oversee the management of our company's marketing, training, and knowledge assets. This role will involve building and maintaining a central repository for all digital materials, ensuring consistent governance and metadata standards, and serving as a bridge between Digital Asset Management (DAM) and Knowledge Management (KM) functions across the organization. PRINCIPLE JOB RESPONSIBILITIES: Digital Asset Management (Marketing): * Manage a centralized Digital Asset Management (DAM) system for marketing, and product materials (images, videos, presentations, collateral, etc.). * Implement metadata, taxonomy, and file-structure standards for efficient asset retrieval. Training Asset Repository & Knowledge Management: * Develop and manage the digital repository for training materials, knowledge assets, and learning content, ensuring secure access, proper tagging, and version control. * Partner with Learning & Development and Product teams to standardize the storage and retrieval of training content produced on platforms. * Align metadata, taxonomy, and governance across DAM, SharePoint, and other internal knowledge platforms to improve discoverability and knowledge-sharing. * Provide governance and quality control over internal knowledge assets to maintain accuracy, relevance, and compliance with company standards. Collaboration & Training: * Act as the primary liaison between Marketing, Product, L&D and IT teams to ensure seamless asset lifecycle management. * Train internal stakeholders on how to upload, search, and maintain creative, training, and knowledge assets within the system. Optimization & Reporting: * Monitor system usage, adoption, and analytics to recommend improvements. * Evaluate and implement enhancements to asset workflows and integration points between DAM and KM systems. Education * Bachelor's degree in Information Science, Library Science, Knowledge Management, Marketing, or a related field. Skills BC - Dependability and Reliability BC - Initiative BC - Time Management DC - US Healthcare domain Knowledge FC - Client Focus FC - Oral Communication FC - Written Communication PC - Jiva Product Knowledge Competencies BC - Collaboration & Interpersonal Skills BC - Dependability and Reliability BC - Influencing & negotiation BC - Time Management FC - Industry Knowledge FC - Analytical Skills FC - Business Acumen FC - Client Focus & Influence FC - Client presentations with sales FC - Communication Skills FC - Coordination Skills FC - Documentation Development FC - Market Intelligence FC - Market Research FC - Presentation Skills FC - Quality FC - Reports & Metrics FC - Stakeholder Management FC - Training Operations - LMS

Associate Product Analyst analyses and understands the clinical content developed by clinicians for the product and analyses the clinical requirements from the clients. Participate in the definition of strategies to identify target markets, analyse results and manage product life cycle. PRINCIPLE JOB RESPONSIBILITIES: * Knowledge of full Content Development Life Cycle (CDLC) with understanding of platforms such as clinical Assessments, sentinel rules package and SSRS Reports. * Accountable to own and maintain the functionalities for assigned clinical Assessments, sentinel rule packages and SSRS Reports. * Work with clinicians, Product analysts, Implementation analyst, database analysts, development analysts and development leads to document all necessary changes to meet the requirements of the product or project request. * Develop and deliver product artefacts such as: product catalogues, business case documents, business requirements documents, product requirements documents/Functional requirement documents, work flows and process documents. * Be an expert on assigned product components. * Work on Jiva core product track and client specific solutions to meet the requirements. * Work with Product Development teams to clarify queries, resolve issues and provide solutions. * Be creative and curious to bring new product introduction and continuous enhancements. * Provide the critical link between the clinical and technology sides of the organization by effectively identifying and analysing the true needs of business end users. * Effectively communicate and apply project standards in accordance with the project. * Participating in testing of product releases to ensure that the requirements were interpreted correctly. * Responsible for annual reviews of product clinical content. * Changes to be identified and reported to the Development Team and to be incorporated according to the Product Standards. * Transforming high-level business and user requirements into functional, quality requirements specified in an appropriate level of detail. * Representing requirements using alternative views, such as analysis models (diagrams) and scenarios. * Business Analysis experience of 0-4 years in a similar work area or healthcare industry. * Preferred experience in US healthcare market Education Bachelor's degree/ Master's degree with MBA (preferred) from reputed Univeristy with excellent English communication skills Skills BC - Dependability and Reliability BC - Initiative BC - Time Management FC - Implementation Planning Support - Clients FC - Infrastructure Support - Clients FC - Oral Communication FC - Post Implementation Support - Clients FC - Written Communication Competencies BC - Collaboration & Interpersonal Skills DC - US Healthcare domain Knowledge FC - Analytical Skills FC - Business Analysis FC - Communication Skills FC - Quality PC - Jiva Product Knowledge TC - Documentation Development TC - LDAP / AD Authentication TC - MS Visio TC - Product Catalog Development

Senior Business Analyst translates business requirements into functional requirements and approaches for developers. Functioning as an interface between the organisation and the client, Sr. Business Analyst bridges the gaps and ensures delivering the products according to the standards. Collaborate with system architect and development leads to document all software changes necessary to meet the requirements project request. PRINCIPLE JOB RESPONSIBILITIES: * Business analysis and systems analysis. * Work with users and supporting IT development teams in defining IT solutions, translate business requirements into functional requirements and approaches for developers. * Define business process flows and work flows. * Knowledge of full System Development Life Cycle (SDLC) with understanding of a variety of technologies and platforms such as web, client/server, and entity-relationship diagrams (ERDs), relational database concepts and object-oriented programming. * Work closely with the lead architects and analysts to develop assessments and project plans. Represent the organization in client meetings, document meeting outcomes, and coordinate all internal and external follow-ups to close issues in support of the project requirements. * Collaborate with system architect and development leads to document all software changes necessary to meet the requirements project request. * 3-5 years of experience in relevant technology and industry Education Bachelor's degree/ Master's degree with MBA (preferred) from reputed Univeristy with excellent English communication skills Skills PC - Jiva Product Functionality and Best Practices BC - Initiative TC-Reporting tools such as SSRS, Data Mart DC - US Healthcare domain Knowledge TC - RDBMS Such as MS SQL Server, Oracle/ T-SQL and PL/SQL queries TC-Integration: Web Services and protocols such as SOAP, JSON, REST, WSDL, WSO2 TC - SDLC FC - Written Communication BC - Dependability and Reliability BC - Time Management FC - Oral Communication Competencies BC - Collaboration & Interpersonal Skills FC - Analytical Skills FC - Client Focus FC - Consulting FC - Quality TC - QA Techniques TC - Requirement elicitation, requirement gathering TC - XML 3 TC-Documentation - UML use cases, user stories TC-MS Visio, Visual Modeling Tools and Standards, BPMN 5 TC-Web Applications, Client Server based Applications

The Lead Engineer - Automation will be responsible for the Automation testing to ensure the best quality results. The Lead Engineer - Automation must design, create and execute test scripts that will be used to validate the quality of software applications. With guidance from Quality leadership, the QA Lead will drive the testing for validating new applications, or changes to existing applications. PRINCIPLE JOB RESPONSIBILITIES: * Strong experience on Selenium Web Driver * Understands the Project Requirements * Design, plan, and execute test plans based on QA Strategy * Prepare test scenarios and Test cases * Prepare Test data/Test Bed * Prepare Automation Selenium Scripts * Conduct testing such as sanity, functional, Regression. * Preparation of Test Reports from execution of Selenium Automated scripts and Manual test Cases * Provide Daily reports to QA Team Lead /QA Manager on the status of the above tasks. * Perform Root cause analysis of issues reported * Develop close working relationships with other members of the project teams (including client support, product owners, development leads, and project managers) * Initiate new QA ideas and concepts to improve the efficiency and effectiveness of the QA Engineers. * Provide metric based reporting of test execution, defects, and project status to key stakeholders * Preparing Lesson Learnt documents from the previous project testing experience. * Participate in Reviews Meetings. * Experience in preparation of Test Plans. * 5-8 years of experience in Quality Assurance with 3+ years of Selenium experience, with good knowledge of Protractor/ Javascript * Manual testing experience, an understanding of Best Practices and principals of testing * Experience with various testing methodologies * Experience in testing Web-based applications (preferably Internet-based) * Good experience with automated testing tools involving Badboy, Selenium and Open Source Tools. * SQL query skills and understanding of database schemas. Education B Tech / BE/ M Tech/ MCA/ BSc/ MSc from reputed University Skills TC - Testing-Performance TC - Testing-Unit TC - Agile Testing TC - Waterfall or Iterative Model Testing TC - Test Management TC - Test Automation Strategy TC - ETL Concepts TC - Jenkins TC - Test Automation Tool ( Selenium Web Driver) TC - Performance Test planning TC - Performance testing tool ( Jmeter) TC - Monitoring Tools TC - Web Framework - Angular JS PC - Jiva Product Knowledge DC - US Healthcare domain Knowledge FC - Client Focus BC - Dependability and Reliability BC - Initiative BC - Time Management FC - Oral Communication FC - Written Communication Competencies TC - Testing Methodologies TC - Testing-Integration TC - Test Process TC - Test Design Techniques TC - Black Box Testing TC - Test Estimation FC - Quality FC - Analytical Skills FC - Communication Skills BC - Collaboration & Interpersonal Skills

Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field. Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). To be successful in this role, you need: Experience managing a book of business using financial management tools and metrics Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers Experience understanding customer's strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer) Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred) Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred) Basic qualifications: 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree Willingness to travel up to 20% Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. About Appian Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice

BI Developer will possess advanced knowledge of SQL Server, SSIS, SSRS, T-SQL and some data modelling experience. This role will provide outstanding analytical and problem solving expertise with a good grasp of technical side of Business Intelligence PRINCIPLE JOB RESPONSIBILITIES: * Logical & physical Design of the Database, Creation of tables, views, procedures, packages, triggers and other database objects. * Generating scripts of database objects. * Writing and debug complex queries. * Performance tuning and SQL tuning. * Product development knowledge, having familiarity with issues related to database design, schema changes. * Good experience in Reporting and Dashboarding, especially using SSRS * Experience in Design and development of Stored Procedures and Views necessary to support SSRS reports * Experience in creating complex SSIS packages with translation handling and logging is a plus * Experience in OLAP, especially using SSAS, is a plus Education B Tech / BE/ M Tech/ MCA/ BSc/ MSc from reputed University Skills BC - Dependability and Reliability BC - Initiative BC - Time Management DC - US Healthcare domain Knowledge FC - Client Focus FC - Oral Communication FC - Written Communication PC - Jiva Product Knowledge Competencies BC - Collaboration & Interpersonal Skills BC - Time Management FC - Analytical Skills FC - Communication Skills FC - Quality TC - Relational Database - SQL Server TC - SQL Server Analysis Service (SSAS) - Tabular TC - SQL Server Integration Service (SSIS) TC - SQL Server Reporting Service (SSRS)

The Senior Product Analyst is responsible to conceptualize solution framework for product requirements and deliver functional blueprint. Define the product component scope in sync with overall product vision and work closely with engineering teams to deliver winning products. Additionally, undertake artefact review to ensure quality deliverables. It also includes working with sales, marketing and support to ensure customer satisfaction goals are met. The Senior Product Analyst job also includes ensuring that the product supports the company's overall strategy and goals. PRINCIPLE JOB RESPONSIBILITIES: * Work with Product Managers to define the product strategy and roadmap for assigned Modules. * Manage product life cycle from strategic planning to tactical activities. * Accountable to own & maintain the functionalities for assigned modules/group of modules. * Be an expert on assigned product components & understand our competition very well. * Review Gap identified in the ongoing implementation projects and projects in pipeline and provide expert solution. * Drive & manage Jiva core product track and client specific solutions track in parallel. * Deliver product artefacts (User Stories, BCD's, BRDs and PRD/FRS). * Provide artefacts walkthrough sessions to all cross functional teams and answer their queries. * Carry out thorough market research, competitor's research, policy impacts & tech feasibility. * Work with PD teams to share product vision, clarify queries, resolve issues & provide solutions. * Work as SPOC on assigned module for Implementation team to provide expert solutions for gaps. * Work with SME's to review solutions for policy & customer practices impact on ER/CR & NPI's. * Work with SME's all cross-functional teams to bring ideas for ER/NPI's and prepare business case. * Be creative & curious to bring NPI, continuous enhancements. * Interact with clients, as needed, along with PSG Bas. * Prepare artefacts such as ER Diagram, Visio workflows and other documents as needed. * Mentor and monitor trainees, new joinees, Associate Analysts. * Deliver product walkthroughs on enhancements or initiatives related to assigned modules. * Review test cases and ensure quality and maximum scenario coverage as part of TQM * Business Analysis experience of (6-8 years) in a similar work area or healthcare industry * Experience in software design and development preferred * Knowledge of Population health management, Medicare, Medicaid, MCO Compliance standards. * Basic knowledge on MSSQL * Experience in US healthcare payer and provider markets is required * Knowledge of full Software and Content Development Life Cycle (CDLC) is required Education BTech / BE/M Tech / MCA/ BSc/ MSc with MBA (preferred). Skills TC - Web services/SOA concepts FC - Written Communication FC - Oral Communication BC - Initiative BC - Time Management TC - Wireframes/Prototyping/Use case modeling BC - Dependability and Reliability Competencies BC - Collaboration & Interpersonal Skills DC - US Healthcare domain Knowledge DC - ZeOmega 5 Pillars of PHM understanding FC - Analytical Skills FC - Communication Skills FC - Presentation Skills FC - Quality PC - Jiva Product Knowledge TC - Knowledge of Agile/Scrum methodology TC - Product Management Life Cycle knowledge TC - User Story/Acceptance Criteria/Done Criteria documentation

The Associate Development Manager is responsible for building high performance engineering teams. In this role you bring in a track record of delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. You should know how to prioritize, communicate clearly and compellingly, and understand how to drive a high level of focus and excellence with a strong team. PRINCIPLE JOB RESPONSIBILITIES: * In this role, you will build high performing data-engineering teams and help bring out the best ideas from the best engineers by empowering them and leading by example * You will create shared-vision, build and maintain strong cross-functional relationships / alignment with teams across the business (e.g. Analysts, Product Management, Program Management, Business Analysts and Quality Assurance) * Collaborate with different teams, understand their data needs and help drive shared vision on the roadmap, architecture and timelines * Providing technology leadership to the team as well as mentoring, training and managing the daily activities of the team * Apply knowledge and expertise to provide technical support and ensure resolution of production / critical issues seamlessly. * Deliver product as per roadmap and customer specific projects as per plan. Liaise with Release Mangers and ensure that delivery is on time. * Plan and prioritize - allocation of resources, client deliverables, and support/product issues. * Identify and ensure to generate appropriate reports for coding standard, code review, peer review, unit tests, and test case reviews etc. * Liaise appropriately, identify gaps in development life cycle, analyse and come out with possible solutions to improve efficiency/ process. * Participate is solution discussions. Involve required resources in the group to make sure impacts are analysed. * Design - Do impact Analysis, create design spec as per high level design, create test plan to develop/validate/maintain the application as per the requirements * Monitor and ensure 100% peer code review process. * Talent/Competency Management - Mentor the team to develop their design and development skills, Participate in hiring process. Ensure inducting the new employee to the team and bring up to speed. Train the reportees on estimation process. Coach; mentor Development Leads to take next role. * Participate in performance reviews, share feedback, coach and mentor performance. * Knowledge Management - Document, share self-experiences and lessons learnt in the common repository (wiki). * Strategy - Liaise with product managers and deliver as per agreed timelines. Leverage Engineering and Testing services identifying opportunities for bringing in best practices and frameworks that help improve quality and operations efficiency as well building capability. Leverage technology teams to improve architecture and technology deployed for the product suite. * Decision Making - Rational problem solving and ownership on decision making. Own the impact of the decision. * Minimum 7-10 years of experience in relevant technology and industry Education BE/ BTech/ MCA/ MSc Skills BC - Dependability and Reliability BC - Initiative BC - Time Management FC - Client Focus FC - Communication Skills FC - Data Analysis ( Metrics and Measurement) FC - Oral Communication FC - Written Communication PC - Jiva Product Knowledge TC - .Net TC - Code Review TC - Java TC - Python Programming Competencies BC - Collaboration & Interpersonal Skills FC - Analytical Skills FC - Quality MC - Managerial Effectiveness TC - API Development SOAP And Rest TC - Code Review TC - Debugging TC - Object Relational mapper ( SQL Alchemy, hibernate etc) (model) TC - Programming languages and Object oriented programming Python,Java,.Net etc ( Model) TC - Test Driven Development TC - Web Framework - Angular JS ( Front end)

The Senior Systems Engineer is responsible for the configuration and operation of the Windows and Linux servers at all the ZeOmega, Inc. locations. This includes servers used for internal production, SaaS production, test and development servers for all systems and demonstration servers used by ZeOmega partners and clients PRINCIPLE JOB RESPONSIBILITIES: * Responsible for all systems in the environment using the following, but not limited to the following: Incident management, Problem management, Change management, Performance management, Capacity management, Configuration & availability management activities * Produce configurations for all servers under direction of the Cloud Infrastructure management. * Provide administration of Linux OSes at an advanced level * Provide administration of Windows Server OSes at an advance level * Infrastructure troubleshooting at an advanced level * Maintain Kubernetes/Docker/Rancher container environments * Develop scripts to improve automation, reduce daily tasks, increase efficiency * Meet with Information Systems Management regularly as well as members of Senior Management on the state of Information Systems throughout the ZeOmega organization. * Produce drawings and narrative descriptions of the systems in use at ZeOmega. * Direct the troubleshooting and restoration of all server related incidents with appropriate documentation. * Develop thresholds and other guidelines for the monitoring of server performance. * Conduct regular performance reviews of all servers and recommend changes. * Research and report on alternate technologies for service delivery. * Secondary server systems security resource. * Act as a Lead/Mentor/Trainer/Helper for Information Systems team members * Maintain the inventory of all server hardware and support agreements. * Familiar with various SAN architecture in a Data Center environment including EMC, Pure, Nimble * Familiar with various Network components in a Data Center environment including Cisco, F5, Fortinet * Other duties as assigned. 5 to 7 years of enterprise Systems engineering or Systems administration experience including VMware hosts, Windows servers, SAN, and Linux systems in production environments. 3 to 5 years of Data Center experience 3 to 5 years of scripting experience with any of the following: PHP, Python, PowerShell, Shell 2 to 4 years with containers: Kubernetes, Rancher, Docker 2 to 4 years Public Cloud experience: AWS, Azure 7 to 10 years of experience with Active Directory, LDAP or other identity and security management systems. 2 to 4 years of Apache/IIS/Web Server configuration and management Skills: Scripting, Troubleshooting, VMware, Windows OSes, Linux OSes, Kubernetes, Rancher, Docker, Apache/IIS, Various Monitoring solutions, Network, SAN, Off the Shelf software, Active Directory, AWS/Azure Education B Tech / BE/ M Tech/ MCA/ BSc/ MSc from reputed University Skills FC - Communication Skills BC - Dependability and Reliability BC - Initiative BC - Time Management FC - Client Focus FC - Oral Communication FC - Written Communication PC - Jiva Product Knowledge TC - Build creation & Validation ( buildout) DC - US Healthcare domain Knowledge Competencies Adaptability Communication Skills Compliance with company policies Dependability/Reliability Interpersonal Relations Quality of work Self-improvement / Continuous learning Time Management

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. The best salespeople achieve the most when they are selling outstanding products, solutions, and services backed by an extraordinary company. That's what you get when you sell for Appian. We are passionate about driving digital transformation by bringing Appian solutions that provide speed, agility, and efficiency needed to compete and grow. Are you inspired by the chance to solve your customers' biggest challenges? You can make that kind of difference here. Join our team, where you can not only grow your career, but share the success of an industry pioneer. We are seeking an Account Executive to lead Commercial / Financial Services Sales across the United States. This role is responsible for navigating all steps of sales cycles, including leading a geographic territory, building prospective top of funnel activity, while effectively managing a complex sales cycle to a successful close. To be successful in this role, you need: Experience navigating a complex sales cycle from start to finish, leveraging internal resources within the larger sales organization, cross functionally with the customer success team and externally across customer and partner ecosystems Use company-wide success and use cases as a blueprint and add own ideas and vertical knowledge Strong presentation skills for delivering in-person and virtual presentations to LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value A trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals Actively seeking to understand industry trends to help position against competitors Basic qualifications: 5-10+ years of direct selling experience and a minimum of 2 years experience as an Enterprise Account Executive, selling complex technologies to Commercial and Financial Services clients History of consistent quota achievement Prior experience in winning new customer logos Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory Bachelors Degree in a relevant field #LI-MB1 Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. About Appian Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice

Technical Lead is the expert who provides management leadership in the design, development and delivery of technology-enabled applications, products and services within a computing systems environment. They provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meet the technical specifications and design requirements PRINCIPLE JOB RESPONSIBILITIES: Delivery - * Understand requirement and deliver as per agreed timelines and ensure quality. * Apply knowledge and expertise to ensure resolution of issues/bugs seamlessly. * Design - Do impact Analysis and create design spec. * Manage and write unit test for relevant module. * Review the overall product architecture to ensure technical feasibility. * Respond to the issues assigned, do analysis, suggest work around, communicate and close issues as per the agreed timeline in order to ensure support availability. Development - * Allocation of tasks to reportees. * Write codes and review codes of the team and ensure quality. * Educate and encourage peer review process * Mentor and guide the team and works hands on in areas with high complexity. Provide regular feedbacks to the team. * Estimation - Analyse the requirement and provide most accurate estimate and deliver as per estimation. * Knowledge Management - Document, share self-experiences and lessons learnt in the common repository (wiki). * Competency Management - Mentor the team to develop their design and development skills, Participate in hiring process. Ensure inducting the new employee to the team and bring up to speed. Train the reportees on estimation process. * Participate in performance reviews, share feedback, coach and mentor performance. * Proven expertise in Python, Advanced Python, version controlling system, PDB, OOP in python, Java script * 6-9 years of experience in relevant technology and industry Education B Tech / BE/ M Tech/ MCA/ BSc/ MSc from reputed University Skills BC - Time Management FC - Oral Communication FC - Communication Skills BC - Initiative FC - Client Focus TC - Python Programming TC - .Net TC - Java BC - Dependability and Reliability PC - Jiva Product Knowledge TC - Code Review Competencies BC - Collaboration & Interpersonal Skills FC - Analytical Skills FC - Communication Skills FC - Quality MC - Managerial Effectiveness TC - API Development SOAP And Rest TC - Debugging TC - Object Relational mapper ( SQL Alchemy, hibernate etc) (model) TC - Programming languages and Object oriented programming Python,Java,.Net etc ( Model) TC - Test Driven Development TC - Web Framework - Angular JS ( Front end)

The Project Manager II will be responsible for managing to the contract for projects that are of a PMI level and accountable for managing the overall project delivery. The project manager interfaces directly with clients or subject matter experts as needed and directs the work of the entire ZeOmega project team. In the leveraged model, the PM will work closely with the directors and Scrum Masters of ZeOmega Teams to ensure an on time, quality delivery of product releases and client projects built by product teams. The Project Manager will maintain the schedule, the management of product team staff (from a project-work standpoint), the scheduling of meetings, capturing of meeting minutes, maintaining and ensuring issue, risks and actions are completed. This person is the first level of escalation for the project team and all key internal stakeholders. Resolution or Escalation of project issues is required and expected by the ZeOmega executive team. PRINCIPLE JOB RESPONSIBILITIES: * Take ownership of two or more projects, typically. * Understand contract, client and ZeOmega's responsibility for the implementation deliverables for projects being built with clients. * Drive the estimation process with all key stakeholders and understand the estimates for the project and all deliverables. * Perform Project Financial forecasting * Ensure that the PM deliverables as defined by the Product Planning PMO are created, reviewed and maintained on a regular basis * Secure required resources per the schedule, roles are defined, responsibilities are outlines, and their allocation tracked and billed. * Communicate project statuses to ZeOmega Leadership, as well as other key stakeholders both internally and externally (client) as required. * Report project statuses weekly * Ensure that all meeting minutes, issues, risks and actions are updated per the Product Planning PMO process. * Manage changes to the scope of the project through change control process as defined by the Product Planning PMO process. * Client Facing - Provide a proactive interface with client representatives and groups regarding business needs and determine essential requirements through effective communication for projects being built with clients. * Project Schedule - Develop the project plan for the implementation of ZeOmega's software platform along with coordination of internal and client facing meetings. * Product Team Management - Effectively manage the performance by mentoring, motivating, and monitoring the Product team in accomplishing the completion of Product deliverables. * Budget Management - Ensure the project team, development staff, IS Team, and QA department stay within budget with respect to hours utilized during the implementation of Jiva. * Participate in a collaborative team environment, functioning with iterative methodologies with both internal and external resources. * Ability to work with little guidance in driving projects through the process. * Project Management Office (PMO) collateral duties in the creation of best practices and the streamlining of processes for the implementation cycle. * Other job related duties as assigned. Education Bachelor's degree or equivalent combination of education and experience. Master's degree preferred. Skills BC - Dependability and Reliability BC - Initiative BC - Time Management DC - US Healthcare domain Knowledge FC - Budget Management FC - Oral Communication FC - Written Communication PC - Jiva Product Knowledge TC - Internet, Intranet, Extranet and client/server architectures TC - Technical Understanding - Application programming, system design and database Competencies Adaptability/Flexibility Agility - Effectively adjusts to situations that need rapid resolution. Approach - Brings conflicts and disagreements into the open and attempts to resolve them collaboratively. BC - Collaboration & Interpersonal Skills BC - Influencing & negotiation BC - Time Management Communication Skills Compliance with company policies FC - Industry Knowledge FC - Change management FC - Microsoft Office (including Project) FC - Presentation skills FC - Project/Task Management FC - Reports & Metrics

The Senior Software Developer encompasses a wide range of responsibilities. This role should be able to handle Object-oriented Design and Analysis and Integrate software with existing systems. PRINCIPLE JOB RESPONSIBILITIES: * Learn and understand the product well. * Understand the requirements by going through the specifications to participate efficiently in the development and testing phases of the project. * Development - Develop and conduct review for self, conduct unit test. * Quality - Deliver high quality work as defined by error-free / accurate deliverables that meets requirements, confirmation to internal quality guidelines for software processes and guidelines, solutions that require minimal maintenance etc. * Support - Respond to the issues assigned, do analysis, suggest work around, communicate and close issues as per the agreed timeline in order to ensure support availability * Writing Unit test cases for relevant development. * Flexible and open to learning new technologies as per business requirement. * Expertise in Python, PDB, OOP in Python and Java Script * 3-5 years of experience in relevant technology and industry Education B Tech / BE/ M Tech/ MCA/ BSc/ MSc from reputed University Skills BC - Time Management FC - Oral Communication FC - Communication Skills BC - Initiative FC - Written Communication FC - Client Focus TC - Python Programming TC - .Net TC - Java BC - Dependability and Reliability PC - Jiva Product Knowledge TC - Code Review Competencies BC - Collaboration & Interpersonal Skills FC - Analytical Skills FC - Communication Skills FC - Quality MC - Managerial Effectiveness TC - API Development SOAP And Rest TC - Debugging TC - Object Relational mapper ( SQL Alchemy, hibernate etc) (model) TC - Programming languages and Object oriented programming Python,Java,.Net etc ( Model) TC - Test Driven Development TC - Web Framework - Angular JS ( Front end)

Associate Product Analyst is responsible to be expert in assigned Jiva Modules/components. This role will assist Product Analysts & Managers in conceptualizing solution framework for product requirements. Create & delivery product artifacts (BRD & PRD/FRS) and work closely with engineering teams to deliver winning products. PRINCIPLE JOB RESPONSIBILITIES: * Manage product life cycle from strategic planning to tactical activities. * Accountable to own & maintain the functionalities for assigned modules/group of modules. * Be an expert on assigned product components & understand our competition very well * Review Gap analysis for assigned projects and projects in pipe and provide expert solution. * Work on Jiva core product track and client specific solutions track side by side. * Deliver product artifacts (BRDs and PRD/FRS). * Provide artifacts walkthrough sessions to all cross functional teams and answer their queries. * Assist in market research, competitor's research, policy & tech feasibility impacts. * Work with PD teams to clarify queries, resolve issues & provide solutions. * Work with SME's to review solutions for ER/CR & NPI's due to policy & customer practices impact. * Be creative & curious to bring NPI, continuous enhancements * Minimum of 0-4 years of experience in relevant technology and industry Education BE/ B Tech/ ME/ M Tech/ MBA from reputed college Skills BC - Dependability and Reliability BC - Initiative BC - Time Management FC - Client Focus FC - Data Analysis ( Metrics and Measurement) FC - Oral Communication FC - Written Communication PC - Jiva Product Knowledge Competencies DC - US Healthcare domain Knowledge BC - Collaboration & Interpersonal Skills FC - Analytical Skills PC - Jiva Product Knowledge FC - Quality FC - Communication Skills TC - Product Catalog Development TC - Documentation Development FC - Business Analysis