Waystar jobs

As part of Waystar's award-winning Payment Operations Department, the Technical Support Specialist is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for an outstanding, brilliant, and driven Technical Support Specialist to help guide our clients to become more efficient and successful. The primary responsibility of the Agent is to provide exceptional support to our clients by handling incoming inquiries through web cases, chats, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior client support. The Technical Support Specialist must maintain a positive attitude and have a positive effect on the morale of the team. WHAT YOU'LL DO * Document, investigate and resolve complex client issues to resolution * Facilitates decisions and makes recommendations that have an important impact on overall functionality of our products * Serves as Subject Matter Expert (SME) in translating requirements to extraneous support teams. * Skilled as a technical troubleshooter with strong problem-solving skills. * Ability to effectively communicate with internal technical staff * Identify client concerns and engage appropriate internal resources to ensure timely resolution * Answer incoming support calls as needed * Make outbound calls as needed to clients and vendors in support and resolution of inquiries * Respond to written inquiries from our clients * Document all client interactions - phone calls, emails, work effort, etc. * Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information * Consistently meet performance standards as set forth in the quality guidelines * Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints * Ability to demonstrate professionalism in communicating with clients and payers both written and verbally * Ability to work self-directed * Availability to work extended hours when needed * Appropriately escalates issues and concerns in order to achieve timely resolution * Perform other duties and /or projects as assigned by management within the area of responsibility and control WHAT YOU'LL NEED * Strong Waystar product knowledge * Technically savvy with excellent troubleshooting and analytical skill * Exceptional client service skills * Demonstrated verbal and written communication skills * Self-motivated with the ability to multitask, work independently, and work in a team setting * Strong sense of urgency * Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel) * Bachelor's degree (Preferred) ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company's cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary: The Account Executive is responsible for successfully coordinating and installing the Automated Vehicle Registration System (AVRS) products into new and existing clients in our Northern California Territory. Ideal location to reside is the San Joaquin Valley area. Additionally responsible for providing training and ongoing support to increase transaction volume, driving AVRS revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying AVRS value to our customers' management. Learn the ins and outs of our industry-leading tech and show our customers how it can help their businesses! Position Responsibilities: Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction. Exhibit ability to clearly and tactfully articulate AVRS value and opportunity for existing and potential customers. Integrate work and communications with AVRS Territory Managers to ensure all opportunities can be seized to enhance AVRS revenue. Provide initial user training and retraining as requested by the client. Exhibit ability to consistently and, with little assistance, correctly answer in-depth questions, including support of AVRS products, our integration products, and general State BMV/DMV/SOS processing questions in one or several jurisdictions, and make recommendations where appropriate. Demonstrate the ability to interface directly with the State BMV/DMV/SOS Provide ongoing customer support by visiting each client on a regular basis, to be defined by management. Consistently demonstrate the ability to analyze client volume, seek out untapped AVRS revenue opportunity, present AVRS value to key customer stakeholders, and overcome objections to increasing EVR volume. Required Skills/Abilities: Ability to develop/gain installation and training expertise of AVRS' EVR products, superior knowledge about this position's assigned jurisdiction DMV operations, and a high level of dealership process knowledge. PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking Must possess the ability to apply technical knowledge to problem-solving. Must have excellent oral, presentation, and written communication skills, as well as effective listening skills. Must be able to demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence. Must be outgoing and approachable. Must be well organized and ensure all AVRS /CDK accounts and internet logins are maintained daily. Must exhibit the ability to work with little supervision, able to prioritize and manage time. Must have a clean DMV record, valid driver's license, and ability to sit and drive for long periods of time. Must be able to lift and move computer equipment, and/or boxes of license plates (~30 lbs each). Salary range: $65K - $90K + Bonus CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company's cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations, including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more cars by creating simple and convenient experiences for customers and improving their financial and operational performance. Position Summary: Call Center Remote Work From Home: Alabama, Florida, Georgia, Indiana, Kentucky, Michigan, Louisiana, Mississippi, Missouri, Nevada, North Carolina, Ohio, South Carolina, Tennessee, Texas, and Virginia. Appointment setting for automotive dealerships nationwide. Provide high-quality calls 100% of the time and consistently represent the automotive dealership positively and professionally. Strong verbal and written communication skills Must have a quiet place to work, free from background noise. Basic Computer skills and experience navigating multiple platforms, programs, and screens while reading, writing, and speaking with a customer on the phone Excellent benefits with exceptional bonus opportunities! What We Offer: Paid training Hourly rate plus the opportunity to earn extra in performance-based bonuses $500 Retention Bonus paid after 90 days of satisfactory performance Starting rate is dependent on previous experience (bilingual Spanish is a plus, but not a must) Flexible full-time, Day, Night, and Weekend schedules available Equipment provided Fast-paced, fun, friendly team! Pay Rate $12-14 per hour plus performance bonus CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

The Clinical Product Consultant for Utilization Management is a member of the Customer Success Organization who will provide clinical insight into product development and testing as well have an active role in implementation and delivery of the product, interacting with customer end users and managers. The Consultant will be responsible for ensuring that the complexity of our AI technology is married with the clinical perspective and needs of our clients through data analysis and auditing. They will also be responsible for end user adoption of best practice workflows. We are specifically seeking an experienced Utilization Review Nurse who will serve as an integral contributor in the delivery of AwareUM to our clients. WHAT YOU'LL DO Collaborate with the product and services teams to execute our strategic plan for AwareUM. Audit for product accuracy and effectiveness, communicating with product for change as identified Assess effectiveness of AwareUM technology in creating efficient workflow for UM nurses Deliver on go-forward product milestones balancing client requests with investment in new capabilities that deliver on the vision for the product Collaborate with the UM growth team and support a smooth sales delivery process that results in achievement of targeted growth expectations Collaborate with the CX team to create a seamless, integrated, and consistent user experience Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations and monitor client successful use of the product WHAT YOU'LL NEED Bachelor of Science in Nursing (BSN) or equivalent (with RN licensure) 8+ years of clinical experience in acute care setting 2+ years of experience in utilization management Knowledge and understanding of Utilization Management, Quality Management, Care Management, and/or Chronic Condition Management within hospital systems, post-acute providers, and/or payers. Demonstrates an understanding of evolving reimbursement models, including commercial payers, Medicaid, and Medicare. Demonstrates an understanding of CMS and payer regulations as it pertains to patient status and care management Works effectively on a multidisciplinary team. Demonstrates flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information with internal and external clients Ability to work remotely, effectively, and efficiently Proven history of collaborative, team-focused approach Excellent oral and written communication skills Ability to travel 20-50% of the time, to domestic locations for client or business meets. Preferred Requirements: Experience leading a Utilization Management team in an acute care setting Active and current Utilization and/or Case Management Certification 2-3 years' experience with MCG and/or InterQual products and services. Experience in the software training and education for health-care related products preferred Knowledge of core software applications including google, excel, power point ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

":"The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process. In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution. When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. ","job_category":"Customer Service","job_state":"GA","job_title":"Entry Level Customer Training Specialist - Traveling","date":"2025-11-04","zip":"30301","position_type":"Full-Time","salary_max":"52,000. 00","salary_min":"50,000. 00","requirements":"Bachelor's degree or equivalent experience~^~Ability to travel 80% of the time~^~Outgoing, friendly personality~^~Strong written and verbal communication skills~^~Must have reliable transportation as well as a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Must have reliable home internet with sufficient bandwidth for video conferencing","training":"Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds' solutions 'in action' by visiting car dealerships that already utilize our solutions on a daily basis. ","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation and sick days - Eight paid holidays - Referral bonuses - Professional development and training - Promotion from within Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

":"Reynolds and Reynolds is seeking motivated and hard-working Entry Level Outside Sales Trainees to join our growing team. As an Entry Level Outside Sales Trainee, you will enroll in our 12 month sales training program. This program is comprised of both field based and classroom style training. The classroom training is located at our award winning Reynolds University in Dayton, OH. You will complete courses covering a variety of topics, including dealership operations, sales techniques, and negotiation skills. When you are not in Dayton, you will be working with your assigned Sales Mentor in the field, observing the sales process and assisting them on their calls. You will also be given the opportunity to travel with our customer service and installation teams to enhance your knowledge of our products. During the 12 months of training, you can expect to travel 80-100% of the time. Once you complete the training program, you will relocate to an assigned territory and become a Sales Professional. Relocation assistance to this new territory will be provided by the company. You will then be responsible for achieving designated monthly and annual quotas by selling an assigned set of Reynolds products and services. Our products and services are specifically targeted to the automotive industry and include high-end software solutions, marketing services, printed business forms and promotional products. As a Sales Professional, you will sell to both new and existing customers in your assigned territory. ","job_category":"Sales","job_state":"GA","job_title":"Entry Level Outside Sales Trainee","date":"2025-11-05","zip":"30301","position_type":"Full-Time","salary_max":"60,000. 00","salary_min":"60,000. 00","requirements":"Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Bachelor's degree~^~Good time management skills~^~Ability to build strong customer relationships~^~Excellent oral and written communication skills~^~Ability to travel (overnight) 80-100% during training~^~Willing to relocate after successful completion of the training program","training":"","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Company car for business and personal use - Professional development and training - Promotion from within - Paid vacation and sick days - Eight paid holidays - Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

The Director of Security Operations is a security leadership position that will manage the Joint Security Operations and Identity Management teams/processes. The Security Operations team is responsible for conducting 24x7 monitoring and response. They will evaluate threats to the environment and will deploy/record the activities of the Security Incident Response Team. They are responsible for maintaining the operation of the SIEM tool, ensuring proper training for SIRT. Develop metrics around the incident response process and report statuses to management. The Identity Management team is responsible for managing user account related threats, password management, privileged access management, and user access reviews. Responsible for the creation and tracking of privileged and vendor accounts following least privilege. Uses multiple tools to discover/detect compromised user accounts and manage their remediation. Develop metrics around the incident response process and report statuses to management. WHAT YOU'LL DO * Manage the Joint Security Operations Center/Security Incident Management workflows. * Manage threat research (IANS, H-ISAC, etc.) * Manage the Security Operations tools (Google SecOps/Chronicle, Crowdstrike, etc.) * Manage password management tools (Bitwarden, Lastpass, etc). * Create/manage privileged accounts, vendor accounts, and service accounts. * Perform user access reviews required to meet compliance (SecurEnds). * Other duties as required WHAT YOU'LL NEED * Have a minimum of 10 years' experience as a security analyst/incident manager * Have a minimum of 20 years' experience in technology * Have a minimum of 5 years' experience in cloud technology * Have a working knowledge of Systems and Network Administration * Have worked on complex projects within a corporate or government environment * Have worked in a regulated environment, specifically within the Financial or Healthcare sectors * Bachelor's degree in related field or equivalent work experience Preferred Skills: * Certification or an advanced degree in IT or Security disciplines * Knowledge of Security tools, such as SIEM, IDS/IPS, & AV, etc. * Experience in Azure, AWS and/or Google Cloud environments * Experience with identity management/active directory * Experience in researching security best practices * Experience working in an environment with audit and regulatory compliance requirements * Experience training others * Experience writing technical documentation ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Summer 2026 Internship Interviews begin January 2026 | Offers extended in March | Start date projected for May Location: This internship will be based at one of Waystar's four basecamp locations, offering an in-person experience designed to foster collaboration and hands-on learning. WHAT YOU'LL DO Waystar is seeking a curious, analytical, and detail-driven Data Analyst Intern to join our Summer 2026 Internship Program. This opportunity is ideal for students who love working with data, uncovering insights, and solving complex problems that drive smarter decisions in the healthcare technology space. As a Data Analyst Intern, you'll collaborate with cross-functional teams to support data-driven initiatives across the organization. What You'll Gain: Exposure to healthcare data and analytics tools Hands-on experience with data visualization, reporting, and trend analysis Opportunities to work on meaningful projects that inform strategic decisions Mentorship from experienced analysts and collaboration across departments WHAT YOU'LL NEED Program Timeline The interview process for Summer 2026 internships will begin in January 2026, with offers expected to be extended in March. Interns will officially onboard in May, aligning with the start of the summer program. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Summer 2026 Internship Interviews begin January 2026 | Offers extended in March | Start date projected for May Location: This internship will be based at one of Waystar's four basecamp locations, offering an in-person experience designed to foster collaboration and hands-on learning. WHAT YOU'LL DO Waystar is seeking a tech-savvy, solution-oriented Application Engineering Intern to join our Summer 2026 Internship Program. This opportunity is perfect for students who are passionate about software development, problem-solving, and building tools that make a real impact in the healthcare technology space. As an Application Engineering Intern, you'll work alongside experienced engineers to support the development, testing, and optimization of Waystar's applications. What You'll Gain: * Hands-on experience with application development and engineering best practices * Exposure to agile workflows, code reviews, and cross-functional collaboration * Opportunities to contribute to real projects that support Waystar's mission * Mentorship from experienced engineers and insight into the healthcare tech landscape WHAT YOU'LL NEED Program Timeline The interview process for Summer 2026 internships will begin in January 2026, with offers expected to be extended in March. Interns will officially onboard in May, aligning with the start of the summer program. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

In this role, you will provide SQL Server administration, design, and development support in a dynamic environment, while also championing reliability, automation, and observability best practices. You will collaborate with Application Development teams to ensure our database platforms are resilient, performant, and continuously improving. This position offers opportunities for personal growth, technical leadership, and innovation. WHAT YOU'LL DO * Perform system and application monitoring and alerting related to the SQL Server environment. * Work with Application Engineering teams to maintain stored procedures, indexes, and database access interfaces. * Automate systems management tasks. * Conduct performance analysis and tuning, especially in .NET/MS SQL environments. * Operationalize new technologies introduced into the environment. * Collaborate with Business Product Owners to identify priorities for application development and enhancements. * Participate in a 24x7 on-call response rotation. * Demonstrate creative thinking, advanced problem-solving, and troubleshooting. * Administer MS SQL Server (2008, 2012, 2014, 2016,2022). * Implement high availability solutions (Mirroring, Replication, Clustering, Always On). * Manage database security, users, and roles. * Monitor and analyze SQL query performance. Provide expertise in writing efficient and effective queries. * Review data scripts and provide feedback. * Implement data recovery techniques from backup/restore. * Monitor real-time transaction processing and identify issues. * Set up and manage clustered databases and replication techniques. * Guide to Application Engineering teams in SQL development. * Automate deployment, monitoring, and incident response. * Enhance observability with metrics and dashboards. * Lead incident response and maintain documentation. * Collaborate with engineers to build reliable systems. * Mentor team members and contribute to postmortems. * Use AI tools to drive innovation and continuous improvement. WHAT YOU'LL NEED * 5+ years' experience in DBA, SRE, DevOps, or infrastructure engineering roles. * Experience with observability tools (e.g., Prometheus, Grafana, Splunk) and CI/CD pipelines. * Familiarity with data platforms, ETL pipelines, and distributed systems. * Excellent problem-solving and communication skills. * Experience with Python, PowerShell, and similar languages. * Bachelor's degree in a related field or equivalent work experience. Preferred Skills: * 5+ years' experience in query optimization and performance tuning. * Experience with Microsoft Azure, SSIS, SSAS, or PowerShell. * Permissions/User Management experience. * Willingness to learn new technologies and take ownership of technical projects. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Client Relations Specialist position is responsible for positively influencing Waystar's attrition rate by proactively identifying at risk clients, addressing cancellation/contract requests that are assigned and increasing usage of purchased products. WHAT YOU'LL DO * Monthly analysis to proactively identify clients that may be attrition risks * Address all assigned cancellation tasks in an effort to salvage the business * Address all assigned contract issues in an effort to limit client disruption * Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage * Proactive outreach calls to clients with declining claim / remit volume * Outreach calls to clients with impending renewal dates to ensure satisfaction * Outreach calls to clients that return less than favorable satisfaction surveys * Attend conferences and seminars when needed * Travel as required * Other duties as required WHAT YOU'LL NEED * Bachelor Degree preferred * Extensive working knowledge of Medical Billing / Healthcare EDI ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

** The Vice President, Kaizen AI Initiatives, leads the integration of AI-driven continuous improvement across an organization, focusing on enhancing operational efficiency and customer experience through strategic AI deployment. This role requires collaboration with executives, change management, and adherence to ethical AI standards to drive measurable business value. Lead AI-driven transformation: Develop and execute a multi-year strategy leveraging Foundation Models to optimize business processes and unlock new operating models, ensuring significant ROI and elevated customer experiences. Champion continuous improvement culture: Embed Kaizen principles within AI initiatives, foster a data-driven and innovative environment, and manage organizational change for successful AI adoption. Ensure responsible AI governance: Collaborate with legal and risk teams to mitigate AI-related risks, enforce compliance with data privacy regulations, and represent the organization in external AI forums. **WHAT YOU'LL DO** Position Overview The Vice President, Kaizen AI Initiatives, will be responsible for shaping, championing, and leading a transformative AI-driven culture throughout the organization. This role demands a visionary leader with a proven track record of delivering enterprise-wide AI efficiency, embedding continuous improvement ("Kaizen") principles, and driving measurable impact across diverse teams and operations. This role will report to our EVP of digital information and will be accountable for translating technological potential into quantifiable business value across all functions. Key Responsibilities + Establish the multi-year vision, strategy, and roadmap for leveraging Artificial Intelligence, with a specific focus on Foundation Models (e.g., Generative AI/LLMs), to optimize end-to-end business processes and unlock new operating models. + Lead the strategic direction, development, and execution of Kaizen AI initiatives across the entire organization, focusing on those that deliver significant ROI through cost reduction or exponential operational efficiency, while elevating customer experiences. + Champion the adoption of Kaizen methodology-continuous, incremental improvement-within AI projects and broader transformation programs. + Develop and execute a comprehensive change management strategy to ensure successful adoption of new AI-enabled processes across the entire organization, addressing cultural, skill, and operational shifts. + Collaborate with C-suite executives, departmental leaders, and cross-functional teams to align AI initiatives with organizational goals. + Set clear KPIs and success metrics to measure the impact, progress, and value of AI-driven efficiency programs. + Foster a data-driven, agile, and innovative culture that embraces experimentation, learning, and iteration. + Stay ahead of emerging AI technologies and trends, identifying opportunities for strategic advantage and competitive differentiation. + Mentor and develop a high-performing team of AI professionals, ensuring talent growth and knowledge sharing. + Partner with Legal and Risk teams to assess, monitor, and mitigate risks associated with Foundation Model use, including bias, hallucination, data security, and IP concerns. + Refine and enforce an enterprise-wide framework for responsible AI development and deployment, ensuring compliance with data privacy regulations (e.g., GDPR, CCPA) and internal ethical guidelines. + Represent the organization externally at industry forums, conferences, and with strategic partners on AI and Kaizen topics. Required Qualifications + Minimum of 10 years' experience in AI leadership roles, preferably at the VP or senior executive level. + Demonstrated success in driving large-scale AI efficiency initiatives across complex, matrixed organizations. + Expertise in implementing Kaizen or other continuous improvement methodologies within the context of AI and digital transformation. + Advanced understanding of AI technologies, including machine learning, deep learning, natural language processing, and automation. + Exceptional strategic thinking, analytical, and problem-solving skills. + Proven leadership and change management capabilities, with experience influencing senior stakeholders. + Strong business acumen with the ability to connect technology initiatives to operational and financial outcomes. + Outstanding communication, presentation, and interpersonal skills. + Relevant advanced degree (MS/PhD in Computer Science, AI, Engineering, or equivalent experience) preferred. **WHAT YOU'LL NEED** Desired Attributes + Visionary mindset with a passion for innovation and transformation. + Relentless drive for continuous improvement and operational excellence. + Collaborative, inclusive leadership style that empowers teams. + Integrity, transparency, and commitment to ethical AI practices. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Technology/Engineering **Job Type:** Full time **Req ID:** R2756

Symplicity is currently seeking an Account Executive. The Account Executive (AE) is a field sales role that will be responsible for growing business with targeted clients. When not on the road, the AE will work from his or her home office. The AE is responsible for developing a territory plan, sales call strategy, and growing new lines of business. The successful candidate will effectively communicate Symplicity's value proposition, strategies, services, and products to clients while selling Symplicity's full portfolio of higher-education products. The AE will work with multiple higher-educational institutions to meet the needs of our clients. For Symplicity, client satisfaction is paramount, and the AE will lead resolution of issues when necessary, reporting directly to the VP of Sales. Responsibilities Responsible for growing business with existing Symplicity clients. Demonstrate leadership building and managing teams in support of client opportunities. Proactively position a positive business outcome to the clients' current business problem. Drive and execute market and account management activities, qualifying and developing sales opportunities, leveraging specialty resources and partners. Drive vertical expertise within the segment and facilitate feedback to the product group and business operations on client requirements. Engage strategic partners for resources, fulfillment, and account management. Continuously analyze sales forecasts and appropriately modify based on outcomes. Qualifications 3-5 years' relevant software sales experience in the higher education space. Availability to travel 50% of the time. (Two trips per month for 2-3 days each.) Proven track record of meeting/exceeding sales quotas, and revenue targets; experience selling to Higher-education clients. Demonstrated ability to deliver practical business solutions based on enterprise understanding of the clients's operational capability and total asset/value portfolio. Experience tracking activities in CRM system. Extensive experience managing higher-education relationships in major accounts at a senior level. Strong business acumen with network of existing clients, partners and business contacts. About Symplicity Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity's products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check. *This posting is not for candidates based in CO/CA/CT/MD/WA.

The Director of Trade Shows + Events will be responsible for the strategic planning and execution of all trade shows, user groups, and external events. The ideal candidate will have a track record of delivering impactful, high-ROI events. They must be an excellent communicator who is able to aggregate information from multiple stakeholders to create a shared marketing vision in support of organizational goals. The right candidate is a self-starter with the ability to toggle between leading the strategy and leading cross-functional teams to bring the strategy to life. The person leading this team should be a team player, with the ability to independently lead projects. WHAT YOU'LL DO · Develop and implement a comprehensive events strategy that aligns with the company's marketing objectives and business goals. Identify key industry events, trade shows, and conferences that provide brand visibility, revenue growth, and networking opportunities. · Propel results with creative strategies. Get the most out of events by creating memorable experiences, integrated with campaigns and other cross-functional initiatives to maximize results. · Ideate impactful experiences, with our brand in mind. Ensure that all events reflect the company's brand values and messaging. Oversee the design and branding of event booths, displays, promotional materials, and online presence. · Oversee the full lifecycle of event management, from initial concept to logistics and execution to post-event analysis. Leverage historical data to plan high-impact strategies. · Lead and mentor an event coordinator and external vendors to ensure the successful execution of events. Foster a collaborative and results-driven environment. · Build and maintain relationships with event vendors, venues, and contractors. Negotiate contracts, ensure cost-effective solutions, and manage vendor performance to meet event objectives. · Create and manage event budgets, ensuring events are executed within financial constraints while maximizing ROI. Track and report on event expenses, ensuring transparency and financial accountability. · Work closely with Sales, Marketing, and Channel to develop event messaging, marketing collateral, and promotional strategies. Ensure alignment of event goals with overall business objectives. · Collaborate with Sales and Marketing teams to develop strategies to drive booth attendance, on-site demos, and post-event follow-up. Establish metrics for event success and provide detailed reports on ROI, including audience engagement, leads generated, and brand exposure. · Conduct post-event debriefs and evaluations to assess successes and areas for improvement. Provide recommendations for future events and report on key performance metrics to senior leadership. WHAT YOU'LL NEED Bachelor's degree in Marketing, Business, Event Management, or related field (Master's degree preferred). 7+ years of experience in event planning and management, with at least 3-5 years in a leadership or managerial role. Proven experience organizing large-scale trade shows, conferences, or corporate events. Ability to travel frequently, including potential overnight stays for on-site event management. Demonstrated ability to manage multiple events simultaneously while maintaining high attention to detail. Strong project management and organizational skills. Excellent leadership, team-building, and mentoring abilities. Exceptional communication and negotiation skills. Proficiency in event management software (e.g., iCapture, Calendly, ExhibitForce) and MS Office Suite. Budgeting and financial management expertise. Creative and strategic thinker with an eye for innovative event concepts. Strong problem-solving skills and the ability to work under pressure. Results-driven, with a focus on achieving measurable outcomes. Adaptable and able to thrive in a fast-paced, changing environment. Collaborative mindset with the ability to work cross-functionally and influence key stakeholders. BONUS POINTS High-level of enthusiasm and organizational skills Self-motivated, ability to work with little or no oversight while possessing a solution seeking attitude Highly accountable; taking full ownership of event strategies and execution Excellent oral and written communication skills with great attention to detail ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Waystar modernizes the healthcare revenue cycle through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun. We are seeking a distinguished Sr. Software Architect with demonstrated expertise in designing scalable, secure, and high-performance solutions, particularly within the healthcare payments sector. The ideal candidate will possess the strategic foresight to devise and champion a compelling technical vision and the influential leadership to guide its successful implementation across the organization. This pivotal role involves spearheading the design and development of our innovative healthcare technology platform, encompassing a diverse portfolio of products including user-facing portals, robust backend APIs, sophisticated data pipelines, and critical integration services. WHAT YOU'LL DO Architectural Leadership: Define, document, and champion the comprehensive software architecture for our healthcare payments technology solutions. Develop and maintain detailed architecture diagrams, design specifications, and other essential artifacts for new product capabilities and enhancements to the existing platform. Strategic Technical Guidance: Lead and facilitate a cross-functional Software Architecture council, guiding discussions to prioritize, review, and approve ongoing and future development projects. Cross-Functional Collaboration: Partner effectively with product management, engineering leadership, subject matter experts, and other stakeholders to translate complex business requirements and user needs into scalable, secure, and maintainable technical solutions. Standards & Mentorship: Establish and enforce coding standards, architectural best practices, and development methodologies. Mentor and guide development teams to foster excellence in software engineering, focusing on scalability, security, performance, and maintainability. Technology Evaluation & Innovation: Continuously evaluate, recommend, and implement cutting-edge technologies, frameworks, and tools that align with our long-term strategic platform goals and drive innovation. Hands-on Prototyping & Feature Development: Actively participate in hands-on development for proof-of-concept initiatives and contribute to the development of new, complex features, ensuring architectural integrity and feasibility. System Integration Expertise: Oversee and guide the seamless integration of our platform with external systems, including Electronic Health Records (EHRs), financial institutions, and other third-party healthcare services. Data Integrity & Security: Ensure the highest standards of data integrity, privacy, and security across the platform. This includes implementing and overseeing encryption protocols, secure data transmission practices, and robust access control mechanisms. Governance & Review: Actively participate in design reviews, code reviews, and architecture governance processes to ensure adherence to established standards and promote high-quality software delivery. WHAT YOU'LL NEED Bachelor's or Master's degree in Computer Science, Engineering, or related field. 8+ years of experience in software development, with at least 3 years in an architecture role. Deep understanding of healthcare technologies and standards (e.g., HL7, FHIR, EHR systems, HIPAA compliance). Expertise in cloud platforms. AWS or GCP preferred . Strong proficiency in one or more modern programming languages (e.g. PHP, Node.js). Experience designing microservices architectures, front end development, and RESTful APIs. Excellent communication skills and the ability to collaborate with both technical and non-technical stakeholders. Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions. Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation. Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation. Preferred: Experience working with EHR vendors like Epic, Cerner, or Meditech. Familiarity with data analytics, machine learning, or population health platforms. Experience in DevOps practices, CI/CD pipelines, and Infrastructure as Code (e.g., Terraform, CloudFormation). Knowledge of healthcare privacy and data-sharing regulations beyond HIPAA (e.g., 21st Century Cures Act, GDPR if international). ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are seeking an experienced and strategic Director of Accounting - Billing & Collections to lead our billing operations and receivables management. This position plays a critical leadership role in overseeing the end-to-end billing cycle, optimizing accounts receivable processes, and ensuring the timely and accurate collection of receivables. The ideal candidate will bring deep expertise in financial operations, customer invoicing, revenue assurance, and team leadership. WHAT YOU'LL DO Leadership & Strategy: Lead, develop, and mentor a high-performing team responsible for billing, accounts receivable, and collections. Billing Operations: Oversee the timely and accurate issuance of customer invoices across all business units. Ensure compliance with contract terms, pricing structures, and regulatory requirements. Work with sales, operations, and customer success teams to resolve billing disputes. Collections Management: Develop and implement proactive collection strategies to minimize DSO (Days Sales Outstanding). Monitor aging reports and direct collection efforts for delinquent accounts. Maintain effective communication with customers regarding payment status and issues. Process Improvement & Automation: Identify opportunities for automation and process enhancements within billing and collections. Lead system improvements or ERP enhancements to support scalable billing operations. Reporting & Controls: Provide regular reporting on billing accuracy, cash collections, A/R aging, and other key metrics. Maintain strong internal controls over billing and collections to ensure financial integrity. Assist with audit preparation and respond to external and internal audit requests. WHAT YOU'LL NEED Bachelor's degree in Accounting, Finance, or related field (CPA or MBA preferred). 7+ years of progressive accounting experience, with at least 3 years in a leadership role focusing on billing and/or collections. Proven experience managing large-volume billing and A/R operations in a complex or fast-paced environment. Strong understanding of GAAP, revenue recognition, and financial controls. Experience with ERP systems (e.g., NetSuite, SAP, Oracle) and billing platforms. Excellent analytical, communication, and leadership skills. Experience in SaaS, subscription billing, or service-based industries. Familiarity with ASC 606 revenue recognition standards. Demonstrated success in reducing DSO and improving collection efficiency. Change management and process reengineering experience. Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions. Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation. Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

** As part of the Waystar (NASDAQ: WAY) Finance Team, this role is instrumental to the reporting, financial analysis, and forecasting for Waystar. This role involves conducting in-depth analysis using complex financial models, preparing deliverables for internal and external stakeholders, and communicating insights to senior leadership. Senior Analysts are expected to take ownership of business-critical analyses and collaborate closely with multiple departments to drive informed decision-making. We are looking for team members that thrive in a fast-paced, multi-tasking environment and are seeking an opportunity to advance their leadership and analytical capabilities. The Senior Corporate Financial Analyst plays a critical role in driving strategic planning, business performance analysis, and corporate initiatives. This individual partners with executive leadership and business units to support long-term planning, financial modeling, and key strategic projects that align with the company's overall vision and goals. **WHAT YOU'LL DO** + Conduct advanced financial analysis, modeling, and reporting related to business operations and adjusted financial results. + Prepare, analyze, and explain historical actual, adjusted, and projected financial information with increased autonomy. + Create and update presentation materials for public company reporting, board meetings and reporting to debt holders, taking a lead role in the process. + Develop financial models and perform scenario analyses to support strategic business decisions, including complex three-statement modeling and cash flow forecasting. + Provide detailed reports and present analyses to executive leadership on an ad-hoc basis. + Lead initiatives to identify opportunities for financial and operational improvements. + Enhance business insights and reporting by leveraging PowerBI. + Gathering, combining, and analyzing data from a variety of sources and systems + Proactively and independently identify opportunities for improvement and communicate to management. **WHAT YOU'LL NEED** + Bachelor's degree in Economics, Finance, Business, Accounting, Mathematics, or a related field. + 3-5+ years of similar work experience. + Assurance or advisory experience with Big Four accounting firms is strongly preferred. + Attainment or pursuit of CPA, CFA, or other relevant certifications. + Experience working for a publicly traded company or private equity-backed business. + Strong understanding of financial metrics, accounting concepts, and US GAAP. + Exceptional critical thinking and analytical skills, with the ability to work independently on complex analyses. + Attention to detail and the ability to communicate financial information clearly to senior stakeholders. + Self-motivated with the ability to manage multiple ongoing tasks and assignments. + A passion for personal development, aspiring to be a subject matter expert and leader within the Finance team. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Accounting/Finance **Job Type:** Full time **Req ID:** R2751

We are looking for an outstanding, brilliant, and driven Advanced Technical Services Engineer to join our team. The Advanced Technical IT Support Engineer is responsible for end user hardware and software deployment, support, and retirement, including phone support via the team's call center, and field support at all company locations. Additional responsibilities include the planning, configuration, deployment, maintenance, support, training on, and retirement of hardware and software assets; maintenance of required assets and chain of custody documentation; support of the company's Technology Service Management system; adherence to defined SLAs; and execution of exceptional support and customer service. This role also serves as a key technical liaison for executive-level support and local office operations, ensuring seamless technology experiences for leadership and on-site personnel. WHAT YOU'LL DO Provides Tier 1 and Tier 2 end user hardware and software support in the Technology call center and in field locations as required Procures, deploys, configures, and supports end user software, hardware, phones, and mobile devices Maintains Asset Management and chain of custody documentation for company-owned devices Maintains Asset Management information and licensing compliance for deployed software Supports the company's audio-visual conferencing systems Manages the technical aspects of team member onboarding and termination Gears team members' physical office space with the technology required for occupancy Configures print queues on the print server infrastructure and installs on end user devices Conducts and/or monitors the team's recurring tasks and maintenance checklists Identifies trends in support issues and system failures, and proposes solutions Maintains both personal and team-wide workspaces to ensure efficient performance and a positive environment Participates in the team's weekly 24x7 on-call rotation Coordinates troubleshooting, escalation, and communication regarding system outages and user issues Works with the Manager to provide input on yearly goal planning, budget planning, and opportunities for growth Executes mid-level projects, involving Technical Services Engineers Acts as a resource for ongoing projects that require support from the Technical Services Engineering team WHAT YOU'LL NEED Provides white-glove technical support for executive leadership, including proactive device management, meeting support, and rapid issue resolution. Serves as the primary technical contact for local office technology needs, including coordination with facilities and vendors for on-site services. Supports high-priority meetings and events with AV setup, testing, and live troubleshooting, especially for executive and board-level engagements. Partners with Executive Assistants and Facilities teams to ensure technology readiness in executive offices and shared spaces. Conducts regular check-ins with local office staff and leadership to assess and improve technology satisfaction and performance. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Waystar is seeking a smart and creative Principal Product Manager with hands-on experience in Healthcare Revenue Cycle Management. We are looking for someone who has a passion for building great products and the natural instincts for making decisions that lead to highly useable software. This professional self-starter will report to the VP of Product Management and work closely with User Experience team and Technology teams. The Principal Product Manager will lead large-scale, cross departmental strategic product initiatives coordinating with key stakeholders in sales, marketing, design, development, and operations. This role will be charged with leading game changing efforts at Waystar within the company's Product team for new to market and existing solutions. The ideal candidate will understand the significant flaws that exist in the healthcare market and have a passion for solving those problems. WHAT YOU'LL DO Analyzing various market trends, user behavior, product inputs, customer requirements, designing solution architectures and developing the business case for new product development Preparing software design plans including product requirements documents (PRD), use case documentation, jobs-to-be-done, and user interface wireframes (both independently and with assistance from our User Experience team) Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality Assisting the VP of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision Working with the VP of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, prioritizing work and coordinating product launches Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors Studying healthcare industry standards and staying up to date on industry changes and compliance issues Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment WHAT YOU'LL NEED You know how to execute and like to roll up your sleeves to get things done You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion You can lead a cross functional team through the entire PDLC, rallying them to deliver value to clients, partners, and Waystar You have at least 4 years of software build experience and have led the end to end build of at least 2 large scale product initiatives (new products/major upgrades) and brought them to market An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company Provided leadership on a team that designed, built, or used Revenue Cycle Management products Organizing market research including analyzing customer segments and industry trends Possess robust technical fundamentals, especially when it comes to building software Problem solving skills; able to analyze a problem and design creative solutions Attention to detail; extraordinary eye for usability and the customer experience Excellent written communication skills; able to succinctly convey complex ideas through the written word Great people skills; able to facilitate, negotiate and persuade stakeholders; ability to communicate progress, challenges and celebrate accomplishments Flexible and agile; able to rapidly adapt to changing situations and inputs College Degree required; Business or Computer Science degree preferred ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.