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Waystar jobs in Atlanta, GA

- 116 jobs
  • Customer Success Manager

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    ** As a Customer Success Manager, you will be responsible for fostering and managing strong, strategic, long-term relationships with customers (especially at decision-maker and executive levels), navigating complex customer environments, aligning around definitions of "success" for both the customer and Waystar, and partnering with cross-functional teams (product, implementation, clinical, support) to ensure the customer derives value from our solution and remains retained and engaged. **WHAT YOU'LL DO** + Onboard new customers: define rollout plans, drive milestone adoption, monitor progress. + Build executive relationships and account strategy to drive retention and expansion. + Identify churn risks early; proactively develop mitigation plans. + Surface upsell/cross-sell opportunities by understanding customer value drivers. + Collaborate internally (product, engineering, clinical, support) to influence the roadmap based on customer feedback. + Track, monitor and report on success metrics: usage, adoption, renewal rates, customer satisfaction. + Serve as a point of escalation for customer issues; ensure customer outcomes are achieved. **WHAT YOU'LL NEED** + Bachelor's degree (or equivalent experience). + Several years of experience in customer success, account management, or client services in a SaaS and preferably healthcare-tech environment. + Familiarity with healthcare revenue cycle, clinical documentation improvement (CDI), utilization management, or related domain is a plus. + Strong communication and relationship-building skills: able to engage both operational and executive stakeholders. + Metrics-driven mindset: define success and monitor key outcomes. + Comfortable navigating ambiguity in a fast-growing organization, and influencing cross-functional teams. + Experience with CRM/CS tools (e.g., Salesforce, Gainsight) preferred. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Client Operations **Job Type:** **Req ID:** R2851
    $58k-100k yearly est. 39d ago
  • Director, Security Operations

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    The Director of Security Operations is a security leadership position that will manage the Joint Security Operations and Identity Management teams/processes. The Security Operations team is responsible for conducting 24x7 monitoring and response. They will evaluate threats to the environment and will deploy/record the activities of the Security Incident Response Team. They are responsible for maintaining the operation of the SIEM tool, ensuring proper training for SIRT. Develop metrics around the incident response process and report statuses to management. The Identity Management team is responsible for managing user account related threats, password management, privileged access management, and user access reviews. Responsible for the creation and tracking of privileged and vendor accounts following least privilege. Uses multiple tools to discover/detect compromised user accounts and manage their remediation. Develop metrics around the incident response process and report statuses to management. WHAT YOU'LL DO * Manage the Joint Security Operations Center/Security Incident Management workflows. * Manage threat research (IANS, H-ISAC, etc.) * Manage the Security Operations tools (Google SecOps/Chronicle, Crowdstrike, etc.) * Manage password management tools (Bitwarden, Lastpass, etc). * Create/manage privileged accounts, vendor accounts, and service accounts. * Perform user access reviews required to meet compliance (SecurEnds). * Other duties as required WHAT YOU'LL NEED * Have a minimum of 10 years' experience as a security analyst/incident manager * Have a minimum of 20 years' experience in technology * Have a minimum of 5 years' experience in cloud technology * Have a working knowledge of Systems and Network Administration * Have worked on complex projects within a corporate or government environment * Have worked in a regulated environment, specifically within the Financial or Healthcare sectors * Bachelor's degree in related field or equivalent work experience Preferred Skills: * Certification or an advanced degree in IT or Security disciplines * Knowledge of Security tools, such as SIEM, IDS/IPS, & AV, etc. * Experience in Azure, AWS and/or Google Cloud environments * Experience with identity management/active directory * Experience in researching security best practices * Experience working in an environment with audit and regulatory compliance requirements * Experience training others * Experience writing technical documentation ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $89k-157k yearly est. Auto-Apply 60d+ ago
  • Manager, Enterprise Client Support

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    Waystar is seeking a manager to lead the Enterprise Client Support team focused on our Presumptive Charity (PARO), Propensity to Pay, and Agency Manager (AM) products. This role is critical in driving operational excellence, supporting strategic clients, and ensuring high-quality service delivery across financial assistance and agency management workflows. The Manager will oversee a team of Strategic Solutions Analysts (SSAs), providing leadership, mentorship, and strategic direction. This role requires deep expertise in healthcare revenue cycle operations, financial assistance policy interpretation, scoring methodologies, and agency placement processes. WHAT YOU'LL DO Lead and manage a team of SSAs supporting PARO, Propensity to Pay, and Agency Manager clients. Drive strategic initiatives to improve client experience, support efficiency, and case resolution timelines. Serve as SME for PARO scoring logic, financial assistance policy interpretation, Agency Manager workflows, and client onboarding. Oversee escalated client issues, defect case management, and audit support (e.g., CMS 501(r) audits). Collaborate with cross-functional teams (Product Engineering, Implementation, Finance, Legal, Sales) to resolve complex client issues and drive enhancements. Ensure all client communications and support activities are documented in Salesforce per internal protocols. Develop and maintain process documentation, training materials, and performance metrics. Conduct capacity planning and resource forecasting to support team growth and evolving client needs. Own hiring, onboarding, and professional development of team members. Analyze client data and support trends to identify opportunities for proactive outreach and workflow optimization. Facilitate recurring client meetings, including agenda preparation, open case reviews, and meeting minutes. Ensure compliance with HIPAA, PHI handling protocols, and Business Associate Agreement processes. Support strategic initiatives such as financial assistance policy recalibration, PM system transitions, and custom reporting requests. Provide leadership in client retention efforts, including renewal and upsell/cross-sell strategy support. WHAT YOU'LL NEED Bachelor's Degree preferred. 3+ years of leadership experience, preferably in healthcare technology or revenue cycle operations. Experience within Waystar's support organization is strongly preferred. Exceptional client service and communication skills. Strong analytical and organizational skills. Ability to lead by example, mentor team members, and foster a collaborative team culture. Comfortable managing multiple priorities in a fast-paced environment. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word. Familiarity with Salesforce case management and reporting tools. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $47k-72k yearly est. Auto-Apply 5d ago
  • Marketing Internship (Summer 2026)

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    ** Interviews begin January 2026 | Offers extended in March | Start date projected for May Location: This internship will be based at one of Waystar's four basecamp locations, offering an in-person experience designed to foster collaboration and hands-on learning. **WHAT YOU'LL DO** Waystar is looking for a creative, driven, and detail-oriented Marketing Intern to join our Summer 2026 Internship Program. This is a unique opportunity for college students who are passionate about storytelling, branding, and digital strategy to gain hands-on experience in a fast-paced healthcare technology company. As a Marketing Intern, you'll collaborate with cross-functional teams to support initiatives that elevate Waystar's brand, engage our audiences, and drive business impact. What You'll Gain: + Exposure to healthcare marketing strategy and brand development + Opportunities to contribute to campaigns and content across digital platforms + Mentorship and collaboration with experienced marketers and creatives + A chance to build your portfolio and sharpen your communication skills **WHAT YOU'LL NEED** **Program Timeline** The interview process for Summer 2026 internships will begin in **January 2026** , with offers expected to be extended in **March** . Interns will officially onboard in **May** , aligning with the start of the summer program. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Marketing **Job Type:** Part time **Req ID:** R2764
    $26k-35k yearly est. 60d+ ago
  • Client Relations Specialist

    Waystar 4.6company rating

    Waystar job in Duluth, GA

    ** The Client Relations Specialist position is responsible for positively influencing Waystar's attrition rate by proactively identifying at risk clients, addressing cancellation/contract requests that are assigned and increasing usage of purchased products. **WHAT YOU'LL DO** - Monthly analysis to proactively identify clients that may be attrition risks - Address all assigned cancellation tasks in an effort to salvage the business - Address all assigned contract issues in an effort to limit client disruption - Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage - Proactive outreach calls to clients with declining claim / remit volume - Outreach calls to clients with impending renewal dates to ensure satisfaction - Outreach calls to clients that return less than favorable satisfaction surveys - Attend conferences and seminars when needed - Travel as required - Other duties as required **WHAT YOU'LL NEED** - Bachelor Degree preferred - Extensive working knowledge of Medical Billing / Healthcare EDI **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Client Operations **Job Type:** Full time **Req ID:** R2852
    $47k-66k yearly est. 33d ago
  • Application Engineer: Co-Op

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    ** We're looking for a 3-Semester Application Engineer Co-Op who wants to help simplify and unify healthcare payments across the revenue cycle. We run an agile development team with weekly sprints to quickly deliver code to our clients. Our team prides itself on rapid development, so as a Co-Op, your code will make it to production many times during your term. That's right, at Waystar, our Co-Ops actually push code into production. This is a Co-Op opportunity for current college students only who attend a school that provides academic credit for participating in the alternating 3-term co-op program. If you are no longer in school, please consider our full-time Application Engineering opportunities. **WHAT YOU'LL DO** As a Co-Op, you will be like any other Application Engineer on the team. We expect you to design, develop and test new features and enhancements on our platform. To do that, you will work with peers, Team Leads, Manager, Directors and the VP of Engineering along with the wider business to build web-scale products. Working knowledge of Linux, MySQL and/or any object-oriented design (PHP, Java, .Net, Ruby) is a plus. But if you're missing one of those and you're eager to learn, we'll teach you what you need to know! + Languages: Golang/PHP7/Ruby/Javascript + Javascript Frameworks: AngularJS/VueJS + Database: MySQL + Deployment: Kubernetes on AWS, using Jenkins + Development Tools: Atlassian Suite (JIRA, Confluence, Bamboo) As a Waystar engineer, its likely you'll touch them all. We're always evolving too, so maybe you'll help us add a new one to the list **WHAT YOU'LL NEED** · 0-3 years' experience · Basic understanding of programming concepts · Can code in one or more general purpose programming languages; C# and .NET programming languages are preferred · Experience with SQL · Experience with infrastructure components such as servers, networking, load balancers, and MQ preferred · Excellent written and verbal communication skills · Ability to work in a very fast-paced environment & welcome change · Highly self-motivated · Ability to work both in team and solo environments **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Technology/Engineering **Job Type:** **Req ID:** R2262
    $67k-90k yearly est. 60d+ ago
  • Entry Level Customer Training Specialist - Traveling

    Reynolds and Reynolds Company 4.3company rating

    Atlanta, GA job

    ":"The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process. In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution. When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. ","job_category":"Customer Service","job_state":"GA","job_title":"Entry Level Customer Training Specialist - Traveling","date":"2025-12-04","zip":"30301","position_type":"Full-Time","salary_max":"52,000. 00","salary_min":"50,000. 00","requirements":"Bachelor's degree or equivalent experience~^~Ability to travel 80% of the time~^~Outgoing, friendly personality~^~Strong written and verbal communication skills~^~Must have reliable transportation as well as a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Must have reliable home internet with sufficient bandwidth for video conferencing","training":"Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds' solutions 'in action' by visiting car dealerships that already utilize our solutions on a daily basis. ","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation and sick days - Eight paid holidays - Referral bonuses - Professional development and training - Promotion from within Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","
    $75k-97k yearly est. 40d ago
  • Specialist Database Administrator

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    ** In this role, you will provide SQL Server administration, design, and development support in a dynamic environment, while also championing reliability, automation, and observability best practices. You will collaborate with Application Development teams to ensure our database platforms are resilient, performant, and continuously improving. This position offers opportunities for personal growth, technical leadership, and innovation. **WHAT YOU'LL DO** + Perform system and application monitoring and alerting related to the SQL Server environment. + Work with Application Engineering teams to maintain stored procedures, indexes, and database access interfaces. + Automate systems management tasks. + Conduct performance analysis and tuning, especially in .NET/MS SQL environments. + Operationalize new technologies introduced into the environment. + Collaborate with Business Product Owners to identify priorities for application development and enhancements. + Participate in a 24x7 on-call response rotation. + Demonstrate creative thinking, advanced problem-solving, and troubleshooting. + Administer MS SQL Server (2008, 2012, 2014, 2016,2022). + Implement high availability solutions (Mirroring, Replication, Clustering, Always On). + Manage database security, users, and roles. + Monitor and analyze SQL query performance. Provide expertise in writing efficient and effective queries. + Review data scripts and provide feedback. + Implement data recovery techniques from backup/restore. + Monitor real-time transaction processing and identify issues. + Set up and manage clustered databases and replication techniques. + Guide to Application Engineering teams in SQL development. + Automate deployment, monitoring, and incident response. + Enhance observability with metrics and dashboards. + Lead incident response and maintain documentation. + Collaborate with engineers to build reliable systems. + Mentor team members and contribute to postmortems. + Use AI tools to drive innovation and continuous improvement. **WHAT YOU'LL NEED** + 5+ years' experience in DBA, SRE, DevOps, or infrastructure engineering roles. + Experience with observability tools (e.g., Prometheus, Grafana, Splunk) and CI/CD pipelines. + Familiarity with data platforms, ETL pipelines, and distributed systems. + Excellent problem-solving and communication skills. + Experience with Python, PowerShell, and similar languages. + Bachelor's degree in a related field or equivalent work experience. **Preferred Skills:** + 5+ years' experience in query optimization and performance tuning. + Experience with Microsoft Azure, SSIS, SSAS, or PowerShell. + Permissions/User Management experience. + Willingness to learn new technologies and take ownership of technical projects. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Technology/Engineering **Job Type:** Full time **Req ID:** R2838
    $69k-95k yearly est. 41d ago
  • VP, AI Transformation & Operational Excellence

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    ** The Vice President, Kaizen AI Initiatives, leads the integration of AI-driven continuous improvement across an organization, focusing on enhancing operational efficiency and customer experience through strategic AI deployment. This role requires collaboration with executives, change management, and adherence to ethical AI standards to drive measurable business value. Lead AI-driven transformation: Develop and execute a multi-year strategy leveraging Foundation Models to optimize business processes and unlock new operating models, ensuring significant ROI and elevated customer experiences. Champion continuous improvement culture: Embed Kaizen principles within AI initiatives, foster a data-driven and innovative environment, and manage organizational change for successful AI adoption. Ensure responsible AI governance: Collaborate with legal and risk teams to mitigate AI-related risks, enforce compliance with data privacy regulations, and represent the organization in external AI forums. **WHAT YOU'LL DO** Position Overview The Vice President, Kaizen AI Initiatives, will be responsible for shaping, championing, and leading a transformative AI-driven culture throughout the organization. This role demands a visionary leader with a proven track record of delivering enterprise-wide AI efficiency, embedding continuous improvement ("Kaizen") principles, and driving measurable impact across diverse teams and operations. This role will report to our EVP of digital information and will be accountable for translating technological potential into quantifiable business value across all functions. Key Responsibilities + Establish the multi-year vision, strategy, and roadmap for leveraging Artificial Intelligence, with a specific focus on Foundation Models (e.g., Generative AI/LLMs), to optimize end-to-end business processes and unlock new operating models. + Lead the strategic direction, development, and execution of Kaizen AI initiatives across the entire organization, focusing on those that deliver significant ROI through cost reduction or exponential operational efficiency, while elevating customer experiences. + Champion the adoption of Kaizen methodology-continuous, incremental improvement-within AI projects and broader transformation programs. + Develop and execute a comprehensive change management strategy to ensure successful adoption of new AI-enabled processes across the entire organization, addressing cultural, skill, and operational shifts. + Collaborate with C-suite executives, departmental leaders, and cross-functional teams to align AI initiatives with organizational goals. + Set clear KPIs and success metrics to measure the impact, progress, and value of AI-driven efficiency programs. + Foster a data-driven, agile, and innovative culture that embraces experimentation, learning, and iteration. + Stay ahead of emerging AI technologies and trends, identifying opportunities for strategic advantage and competitive differentiation. + Mentor and develop a high-performing team of AI professionals, ensuring talent growth and knowledge sharing. + Partner with Legal and Risk teams to assess, monitor, and mitigate risks associated with Foundation Model use, including bias, hallucination, data security, and IP concerns. + Refine and enforce an enterprise-wide framework for responsible AI development and deployment, ensuring compliance with data privacy regulations (e.g., GDPR, CCPA) and internal ethical guidelines. + Represent the organization externally at industry forums, conferences, and with strategic partners on AI and Kaizen topics. Required Qualifications + Minimum of 10 years' experience in AI leadership roles, preferably at the VP or senior executive level. + Demonstrated success in driving large-scale AI efficiency initiatives across complex, matrixed organizations. + Expertise in implementing Kaizen or other continuous improvement methodologies within the context of AI and digital transformation. + Advanced understanding of AI technologies, including machine learning, deep learning, natural language processing, and automation. + Exceptional strategic thinking, analytical, and problem-solving skills. + Proven leadership and change management capabilities, with experience influencing senior stakeholders. + Strong business acumen with the ability to connect technology initiatives to operational and financial outcomes. + Outstanding communication, presentation, and interpersonal skills. + Relevant advanced degree (MS/PhD in Computer Science, AI, Engineering, or equivalent experience) preferred. **WHAT YOU'LL NEED** Desired Attributes + Visionary mindset with a passion for innovation and transformation. + Relentless drive for continuous improvement and operational excellence. + Collaborative, inclusive leadership style that empowers teams. + Integrity, transparency, and commitment to ethical AI practices. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Technology/Engineering **Job Type:** Full time **Req ID:** R2756
    $102k-184k yearly est. 60d+ ago
  • Application Engineering Internship (Summer 2026)

    Waystar 4.6company rating

    Waystar job in Duluth, GA

    ** Summer 2026 Internship Interviews begin January 2026 | Offers extended in March | Start date projected for May Location: This internship will be based at one of Waystar's four basecamp locations, offering an in-person experience designed to foster collaboration and hands-on learning. **WHAT YOU'LL DO** Waystar is seeking a tech-savvy, solution-oriented Application Engineering Intern to join our Summer 2026 Internship Program. This opportunity is perfect for students who are passionate about software development, problem-solving, and building tools that make a real impact in the healthcare technology space. As an Application Engineering Intern, you'll work alongside experienced engineers to support the development, testing, and optimization of Waystar's applications. What You'll Gain: + Hands-on experience with application development and engineering best practices + Exposure to agile workflows, code reviews, and cross-functional collaboration + Opportunities to contribute to real projects that support Waystar's mission + Mentorship from experienced engineers and insight into the healthcare tech landscape **WHAT YOU'LL NEED** **Program Timeline** The interview process for Summer 2026 internships will begin in **January 2026** , with offers expected to be extended in **March** . Interns will officially onboard in **May** , aligning with the start of the summer program. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Technology/Engineering **Job Type:** Part time **Req ID:** R2767
    $24k-34k yearly est. 60d+ ago
  • Sr Data Scientist

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    ** The Sr. Data Scientist Role provides will work with Waystar Product, Technical Teams and the Data Science Teams to define, develop and deploy meaningful predictive analytics and data driven strategies to drive value within the Waystar platform. The Senior Data Scientist will not only actively define and develop predictive tools but will provide leadership and skill development in tools and processes within the Data Science. **WHAT YOU'LL DO** + Works closely with Product Management and Operational teams to design, experiment, and deploy predictive and data driven models and functions to drive core value from our product platform. + Works closely with Product and Data Engineering teams to gather, understand and process data utilized within our product platforms and from outside sources. + Apply Machine Learning to real-world Healthcare problems that provide material opportunity to improve outcomes. + Works with Product Management, Marketing, and Sales as needed to promote sales and growth and address customer feedback. + Apply proven standardized process to define, develop, deploy, monitor and maintain models and strategies within the organization + Translate and communicate Machine Learning to the organization that addresses business metrics and outcomes + Manage workload and expectations with minimal direct oversight + Provide process and skill development leadership to other team members + Work collaboratively with Data Science team that allows for the entire team to increase quality and quantity of team output + Organize, plan and execute on large multi-model and multi month projects **WHAT YOU'LL NEED** + Bachelor's degree in mathematics, Statistics, Data Science, Computer Science or other relevant area is required + 5+ years of Data Scientist experience in teams that work directly with core product enablement + Deep familiarity with various statistical and machine learning techniques, including: classification, regression, dimension reduction, clustering, and various multivariate methods + Proven experience developing junior data scientists in technical, process and real-world aspects of applying of machine learning to real problems + Complete familiarity with approaches to estimate performance of machine learning models + Track record of working in growing and/or implementing automated MLOps platforms + Proven track record in attribute generation and utilizing reusable attribute stores + **Bonus Points** + Advanced degree in a STEM area or Business field preferred + Knowledge of Healthcare Revenue Cycle Operations and Data Flows preferred, specifically claims, payer payments, and patient interactions + Snowflake / Snowpark experience + **Skills Overview** + Verbal and written communication + Relational Database/SQL + R/Python Machine Learning + Team development + MLOps experience + Microsoft Office Applications + Proven track record with model and strategy improvement + Proven track record in data driven strategies applying model output to drive real-world value + Demonstrated competency in R/Python machine learning + Demonstrated competency in RDBMS (e.g. SQL Server) + Ability to code in 1+ general purpose programming language (C#, Java, etc.) + Must be a quick-learner with the ability to multi-task in a fast-paced environment + Outstanding presentation abilities and the ability to communicate with all levels of the Business + Comfortable working in early adoption areas with significant ambiguity + Outstanding interpersonal skills and focus on collaborative team driven organization **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Technology/Engineering **Job Type:** Full time **Req ID:** R2865
    $68k-93k yearly est. 27d ago
  • Director, Trade Shows + Events

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    The Director of Trade Shows + Events will be responsible for the strategic planning and execution of all trade shows, user groups, and external events. The ideal candidate will have a track record of delivering impactful, high-ROI events. They must be an excellent communicator who is able to aggregate information from multiple stakeholders to create a shared marketing vision in support of organizational goals. The right candidate is a self-starter with the ability to toggle between leading the strategy and leading cross-functional teams to bring the strategy to life. The person leading this team should be a team player, with the ability to independently lead projects. WHAT YOU'LL DO · Develop and implement a comprehensive events strategy that aligns with the company's marketing objectives and business goals. Identify key industry events, trade shows, and conferences that provide brand visibility, revenue growth, and networking opportunities. · Propel results with creative strategies. Get the most out of events by creating memorable experiences, integrated with campaigns and other cross-functional initiatives to maximize results. · Ideate impactful experiences, with our brand in mind. Ensure that all events reflect the company's brand values and messaging. Oversee the design and branding of event booths, displays, promotional materials, and online presence. · Oversee the full lifecycle of event management, from initial concept to logistics and execution to post-event analysis. Leverage historical data to plan high-impact strategies. · Lead and mentor an event coordinator and external vendors to ensure the successful execution of events. Foster a collaborative and results-driven environment. · Build and maintain relationships with event vendors, venues, and contractors. Negotiate contracts, ensure cost-effective solutions, and manage vendor performance to meet event objectives. · Create and manage event budgets, ensuring events are executed within financial constraints while maximizing ROI. Track and report on event expenses, ensuring transparency and financial accountability. · Work closely with Sales, Marketing, and Channel to develop event messaging, marketing collateral, and promotional strategies. Ensure alignment of event goals with overall business objectives. · Collaborate with Sales and Marketing teams to develop strategies to drive booth attendance, on-site demos, and post-event follow-up. Establish metrics for event success and provide detailed reports on ROI, including audience engagement, leads generated, and brand exposure. · Conduct post-event debriefs and evaluations to assess successes and areas for improvement. Provide recommendations for future events and report on key performance metrics to senior leadership. WHAT YOU'LL NEED Bachelor's degree in Marketing, Business, Event Management, or related field (Master's degree preferred). 7+ years of experience in event planning and management, with at least 3-5 years in a leadership or managerial role. Proven experience organizing large-scale trade shows, conferences, or corporate events. Ability to travel frequently, including potential overnight stays for on-site event management. Demonstrated ability to manage multiple events simultaneously while maintaining high attention to detail. Strong project management and organizational skills. Excellent leadership, team-building, and mentoring abilities. Exceptional communication and negotiation skills. Proficiency in event management software (e.g., iCapture, Calendly, ExhibitForce) and MS Office Suite. Budgeting and financial management expertise. Creative and strategic thinker with an eye for innovative event concepts. Strong problem-solving skills and the ability to work under pressure. Results-driven, with a focus on achieving measurable outcomes. Adaptable and able to thrive in a fast-paced, changing environment. Collaborative mindset with the ability to work cross-functionally and influence key stakeholders. BONUS POINTS High-level of enthusiasm and organizational skills Self-motivated, ability to work with little or no oversight while possessing a solution seeking attitude Highly accountable; taking full ownership of event strategies and execution Excellent oral and written communication skills with great attention to detail ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $39k-70k yearly est. Auto-Apply 13d ago
  • Director, Billing & Collection

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    We are seeking an experienced and strategic Director of Accounting - Billing & Collections to lead our billing operations and receivables management. This position plays a critical leadership role in overseeing the end-to-end billing cycle, optimizing accounts receivable processes, and ensuring the timely and accurate collection of receivables. The ideal candidate will bring deep expertise in financial operations, customer invoicing, revenue assurance, and team leadership. WHAT YOU'LL DO Leadership & Strategy: Lead, develop, and mentor a high-performing team responsible for billing, accounts receivable, and collections. Billing Operations: Oversee the timely and accurate issuance of customer invoices across all business units. Ensure compliance with contract terms, pricing structures, and regulatory requirements. Work with sales, operations, and customer success teams to resolve billing disputes. Collections Management: Develop and implement proactive collection strategies to minimize DSO (Days Sales Outstanding). Monitor aging reports and direct collection efforts for delinquent accounts. Maintain effective communication with customers regarding payment status and issues. Process Improvement & Automation: Identify opportunities for automation and process enhancements within billing and collections. Lead system improvements or ERP enhancements to support scalable billing operations. Reporting & Controls: Provide regular reporting on billing accuracy, cash collections, A/R aging, and other key metrics. Maintain strong internal controls over billing and collections to ensure financial integrity. Assist with audit preparation and respond to external and internal audit requests. WHAT YOU'LL NEED Bachelor's degree in Accounting, Finance, or related field (CPA or MBA preferred). 7+ years of progressive accounting experience, with at least 3 years in a leadership role focusing on billing and/or collections. Proven experience managing large-volume billing and A/R operations in a complex or fast-paced environment. Strong understanding of GAAP, revenue recognition, and financial controls. Experience with ERP systems (e.g., NetSuite, SAP, Oracle) and billing platforms. Excellent analytical, communication, and leadership skills. Experience in SaaS, subscription billing, or service-based industries. Familiarity with ASC 606 revenue recognition standards. Demonstrated success in reducing DSO and improving collection efficiency. Change management and process reengineering experience. Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions. Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation. Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $80k-105k yearly est. Auto-Apply 60d+ ago
  • Sr. Corporate Financial Analyst

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    As part of the Waystar (NASDAQ: WAY) Finance Team, this role is instrumental to the reporting, financial analysis, and forecasting for Waystar. This role involves conducting in-depth analysis using complex financial models, preparing deliverables for internal and external stakeholders, and communicating insights to senior leadership. Senior Analysts are expected to take ownership of business-critical analyses and collaborate closely with multiple departments to drive informed decision-making. We are looking for team members that thrive in a fast-paced, multi-tasking environment and are seeking an opportunity to advance their leadership and analytical capabilities. The Senior Corporate Financial Analyst plays a critical role in driving strategic planning, business performance analysis, and corporate initiatives. This individual partners with executive leadership and business units to support long-term planning, financial modeling, and key strategic projects that align with the company's overall vision and goals. WHAT YOU'LL DO * Conduct advanced financial analysis, modeling, and reporting related to business operations and adjusted financial results. * Prepare, analyze, and explain historical actual, adjusted, and projected financial information with increased autonomy. * Create and update presentation materials for public company reporting, board meetings and reporting to debt holders, taking a lead role in the process. * Develop financial models and perform scenario analyses to support strategic business decisions, including complex three-statement modeling and cash flow forecasting. * Provide detailed reports and present analyses to executive leadership on an ad-hoc basis. * Lead initiatives to identify opportunities for financial and operational improvements. * Enhance business insights and reporting by leveraging PowerBI. * Gathering, combining, and analyzing data from a variety of sources and systems * Proactively and independently identify opportunities for improvement and communicate to management. WHAT YOU'LL NEED * Bachelor's degree in Economics, Finance, Business, Accounting, Mathematics, or a related field. * 3-5+ years of similar work experience. * Assurance or advisory experience with Big Four accounting firms is strongly preferred. * Attainment or pursuit of CPA, CFA, or other relevant certifications. * Experience working for a publicly traded company or private equity-backed business. * Strong understanding of financial metrics, accounting concepts, and US GAAP. * Exceptional critical thinking and analytical skills, with the ability to work independently on complex analyses. * Attention to detail and the ability to communicate financial information clearly to senior stakeholders. * Self-motivated with the ability to manage multiple ongoing tasks and assignments. * A passion for personal development, aspiring to be a subject matter expert and leader within the Finance team. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $46k-63k yearly est. Auto-Apply 60d+ ago
  • Senior Application Architect

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    Waystar modernizes the healthcare revenue cycle through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun. We are seeking a distinguished Sr. Software Architect with demonstrated expertise in designing scalable, secure, and high-performance solutions, particularly within the healthcare payments sector. The ideal candidate will possess the strategic foresight to devise and champion a compelling technical vision and the influential leadership to guide its successful implementation across the organization. This pivotal role involves spearheading the design and development of our innovative healthcare technology platform, encompassing a diverse portfolio of products including user-facing portals, robust backend APIs, sophisticated data pipelines, and critical integration services. WHAT YOU'LL DO Architectural Leadership: Define, document, and champion the comprehensive software architecture for our healthcare payments technology solutions. Develop and maintain detailed architecture diagrams, design specifications, and other essential artifacts for new product capabilities and enhancements to the existing platform. Strategic Technical Guidance: Lead and facilitate a cross-functional Software Architecture council, guiding discussions to prioritize, review, and approve ongoing and future development projects. Cross-Functional Collaboration: Partner effectively with product management, engineering leadership, subject matter experts, and other stakeholders to translate complex business requirements and user needs into scalable, secure, and maintainable technical solutions. Standards & Mentorship: Establish and enforce coding standards, architectural best practices, and development methodologies. Mentor and guide development teams to foster excellence in software engineering, focusing on scalability, security, performance, and maintainability. Technology Evaluation & Innovation: Continuously evaluate, recommend, and implement cutting-edge technologies, frameworks, and tools that align with our long-term strategic platform goals and drive innovation. Hands-on Prototyping & Feature Development: Actively participate in hands-on development for proof-of-concept initiatives and contribute to the development of new, complex features, ensuring architectural integrity and feasibility. System Integration Expertise: Oversee and guide the seamless integration of our platform with external systems, including Electronic Health Records (EHRs), financial institutions, and other third-party healthcare services. Data Integrity & Security: Ensure the highest standards of data integrity, privacy, and security across the platform. This includes implementing and overseeing encryption protocols, secure data transmission practices, and robust access control mechanisms. Governance & Review: Actively participate in design reviews, code reviews, and architecture governance processes to ensure adherence to established standards and promote high-quality software delivery. WHAT YOU'LL NEED Bachelor's or Master's degree in Computer Science, Engineering, or related field. 8+ years of experience in software development, with at least 3 years in an architecture role. Deep understanding of healthcare technologies and standards (e.g., HL7, FHIR, EHR systems, HIPAA compliance). Expertise in cloud platforms. AWS or GCP preferred . Strong proficiency in one or more modern programming languages (e.g. PHP, Node.js). Experience designing microservices architectures, front end development, and RESTful APIs. Excellent communication skills and the ability to collaborate with both technical and non-technical stakeholders. Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions. Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation. Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation. Preferred: Experience working with EHR vendors like Epic, Cerner, or Meditech. Familiarity with data analytics, machine learning, or population health platforms. Experience in DevOps practices, CI/CD pipelines, and Infrastructure as Code (e.g., Terraform, CloudFormation). Knowledge of healthcare privacy and data-sharing regulations beyond HIPAA (e.g., 21st Century Cures Act, GDPR if international). ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $107k-132k yearly est. Auto-Apply 7d ago
  • Data Analyst Internship (Summer 2026)

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    Summer 2026 Internship Interviews begin January 2026 | Offers extended in March | Start date projected for May Location: This internship will be based at one of Waystar's four basecamp locations, offering an in-person experience designed to foster collaboration and hands-on learning. WHAT YOU'LL DO Waystar is seeking a curious, analytical, and detail-driven Data Analyst Intern to join our Summer 2026 Internship Program. This opportunity is ideal for students who love working with data, uncovering insights, and solving complex problems that drive smarter decisions in the healthcare technology space. As a Data Analyst Intern, you'll collaborate with cross-functional teams to support data-driven initiatives across the organization. What You'll Gain: Exposure to healthcare data and analytics tools Hands-on experience with data visualization, reporting, and trend analysis Opportunities to work on meaningful projects that inform strategic decisions Mentorship from experienced analysts and collaboration across departments WHAT YOU'LL NEED Program Timeline The interview process for Summer 2026 internships will begin in January 2026, with offers expected to be extended in March. Interns will officially onboard in May, aligning with the start of the summer program. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $57k-76k yearly est. Auto-Apply 60d+ ago
  • Principal Product Manager

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    Waystar is seeking a smart and creative Principal Product Manager with hands-on experience in Healthcare Revenue Cycle Management. We are looking for someone who has a passion for building great products and the natural instincts for making decisions that lead to highly useable software. This professional self-starter will report to the VP of Product Management and work closely with User Experience team and Technology teams. The Principal Product Manager will lead large-scale, cross departmental strategic product initiatives coordinating with key stakeholders in sales, marketing, design, development, and operations. This role will be charged with leading game changing efforts at Waystar within the company's Product team for new to market and existing solutions. The ideal candidate will understand the significant flaws that exist in the healthcare market and have a passion for solving those problems. WHAT YOU'LL DO Analyzing various market trends, user behavior, product inputs, customer requirements, designing solution architectures and developing the business case for new product development Preparing software design plans including product requirements documents (PRD), use case documentation, jobs-to-be-done, and user interface wireframes (both independently and with assistance from our User Experience team) Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality Assisting the VP of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision Working with the VP of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, prioritizing work and coordinating product launches Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors Studying healthcare industry standards and staying up to date on industry changes and compliance issues Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment WHAT YOU'LL NEED You know how to execute and like to roll up your sleeves to get things done You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion You can lead a cross functional team through the entire PDLC, rallying them to deliver value to clients, partners, and Waystar You have at least 4 years of software build experience and have led the end to end build of at least 2 large scale product initiatives (new products/major upgrades) and brought them to market An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company Provided leadership on a team that designed, built, or used Revenue Cycle Management products Organizing market research including analyzing customer segments and industry trends Possess robust technical fundamentals, especially when it comes to building software Problem solving skills; able to analyze a problem and design creative solutions Attention to detail; extraordinary eye for usability and the customer experience Excellent written communication skills; able to succinctly convey complex ideas through the written word Great people skills; able to facilitate, negotiate and persuade stakeholders; ability to communicate progress, challenges and celebrate accomplishments Flexible and agile; able to rapidly adapt to changing situations and inputs College Degree required; Business or Computer Science degree preferred ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $101k-134k yearly est. Auto-Apply 60d+ ago
  • Software Engineer - Full Stack

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    ** We are a collaborative and dedicated team with innovation built into our DNA. Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations - by automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery. **WHAT YOU'LL DO** Our client base is constantly growing and we're looking for great software engineers to make our team better. As a Software Engineer, you'll be a technical contributor for our Aware platform. You'll be challenged often and will find yourself working on all areas of the application domain across the full app delivery stack. + Design and implement highly resilient, scalable, and performant solutions that solve complex healthcare problems using VueJS, NodeJS, Java, Python, AWS and more. + Participate in technical and product discussions with leaders across our engineering, product, and business teams. + Self-reliance, without supervision, while showcasing best design/communication/solution practices in daily works. + Ensure continuously improve our standard of engineering excellence **WHAT YOU'LL NEED** + **What You'll Need** **Minimum Requirements:** + BS in Computer Science or related area + 3+ years of software development experience. + Strong foundation in computer science principles, including algorithms, data structures, and system design building scalable web applications and backend services + Solid understanding of software engineering best practices, such as version control, testing, and continuous integration + Proficiency in at least one programming language (e.g., Python, JavaScript, TypeScript, Java, Go, C#, etc.) + Familiarity with web technologies, APIs, and distributed systems + Experience in relational schema design and SQL + Familiarity with Shift Left and test automation + Effective communication skills and ability to work both independently and in a team + Highly self-motivated with a strong sense of ownership; proactively identifies opportunities, takes initiative without being asked, and follows through with persistence. + Travel to and from company headquarters in Austin, Texas is required for new hire orientation, onboarding and occasional company meetings **Preferred Requirements:** + Experience with generative AI, machine learning, and predictive algorithms + Familiarity with statistics and healthcare domain + Expertise with distributed event streaming platforms like Kafka + Experience with data pipeline technologies **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Technology/Engineering **Job Type:** Full time **Req ID:** R2862
    $67k-87k yearly est. 14d ago
  • Client Relations Specialist

    Waystar 4.6company rating

    Waystar job in Duluth, GA

    The Client Relations Specialist position is responsible for positively influencing Waystar's attrition rate by proactively identifying at risk clients, addressing cancellation/contract requests that are assigned and increasing usage of purchased products. WHAT YOU'LL DO * Monthly analysis to proactively identify clients that may be attrition risks * Address all assigned cancellation tasks in an effort to salvage the business * Address all assigned contract issues in an effort to limit client disruption * Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage * Proactive outreach calls to clients with declining claim / remit volume * Outreach calls to clients with impending renewal dates to ensure satisfaction * Outreach calls to clients that return less than favorable satisfaction surveys * Attend conferences and seminars when needed * Travel as required * Other duties as required WHAT YOU'LL NEED * Bachelor Degree preferred * Extensive working knowledge of Medical Billing / Healthcare EDI ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $47k-66k yearly est. Auto-Apply 33d ago
  • Advanced Technical IT Support Engineer

    Waystar 4.6company rating

    Waystar job in Atlanta, GA

    ** We are looking for an outstanding, brilliant, and driven Advanced Technical Services Engineer to join our team. The Advanced Technical IT Support Engineer is responsible for end user hardware and software deployment, support, and retirement, including phone support via the team's call center, and field support at all company locations. Additional responsibilities include the planning, configuration, deployment, maintenance, support, training on, and retirement of hardware and software assets; maintenance of required assets and chain of custody documentation; support of the company's Technology Service Management system; adherence to defined SLAs; and execution of exceptional support and customer service. This role also serves as a key technical liaison for executive-level support and local office operations, ensuring seamless technology experiences for leadership and on-site personnel. **WHAT YOU'LL DO** + Provides Tier 1 and Tier 2 end user hardware and software support in the Technology call center and in field locations as required + Procures, deploys, configures, and supports end user software, hardware, phones, and mobile devices + Maintains Asset Management and chain of custody documentation for company-owned devices + Maintains Asset Management information and licensing compliance for deployed software + Supports the company's audio-visual conferencing systems + Manages the technical aspects of team member onboarding and termination + Gears team members' physical office space with the technology required for occupancy + Configures print queues on the print server infrastructure and installs on end user devices + Conducts and/or monitors the team's recurring tasks and maintenance checklists + Identifies trends in support issues and system failures, and proposes solutions + Maintains both personal and team-wide workspaces to ensure efficient performance and a positive environment + Participates in the team's weekly 24x7 on-call rotation + Coordinates troubleshooting, escalation, and communication regarding system outages and user issues + Works with the Manager to provide input on yearly goal planning, budget planning, and opportunities for growth + Executes mid-level projects, involving Technical Services Engineers + Acts as a resource for ongoing projects that require support from the Technical Services Engineering team **WHAT YOU'LL NEED** + Provides white-glove technical support for executive leadership, including proactive device management, meeting support, and rapid issue resolution. + Serves as the primary technical contact for local office technology needs, including coordination with facilities and vendors for on-site services. + Supports high-priority meetings and events with AV setup, testing, and live troubleshooting, especially for executive and board-level engagements. + Partners with Executive Assistants and Facilities teams to ensure technology readiness in executive offices and shared spaces. + Conducts regular check-ins with local office staff and leadership to assess and improve technology satisfaction and performance. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (**************************** on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Technology/Engineering **Job Type:** Full time **Req ID:** R2815
    $57k-79k yearly est. 55d ago

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