Zone manager skills for your resume and career

Soft skills or conceptual skills are critical in today's business world. Lack of such interpersonal skills is a major reason highly qualified professionals are not promoted (Lee, n.d.)

As a former recruiter for Xerox Corporation, I looked for problem-solving, decision-making, and time management skills. Problem-solving supports creativity allowing workers to evaluate and prioritize options to determine the best solution. Much time and money can be wasted in selecting the wrong option.

Proper decision-making allows companies to quickly react to internal problems, customer concerns, changing market trends, and the use of ever-advancing technology in the workplace. The increased use of empowerment in the workplace, which has been enhanced due to the pandemic, has allowed employees to make more decisions, which requires strong decision-making capability. In addition, the pandemic has caused many businesses to use alternate work structures such as working from home, leading to less direct supervision. Consequently, employers are looking for people who are self-motivated, self-directed, and who employ good time management skills.

Teamwork is one of the most commonly required skills in the work environment. The ability to work together is essential. Due to downsizing, there are fewer managers within companies. Since few individuals possess all the knowledge and skills needed, teamwork has become essential. Getting along and working together to achieve objectives and meet deliverables is critical to project completion. Managers are also looking to teams to provide a greater range of ideas and innovation. Teams can also motivate each other for the timely completion of tasks.

Conflict management enhances decision-making abilities and increases creativity which produces innovative solutions for ongoing problems. The ability to handle conflict productively helps solve problems resulting in demoralization, absenteeism, and turnover. Productive resolution of such problems leads to increased trust and increased employee involvement.

For those aspiring to management positions, leadership is key. Leaders need to promote the company's mission and vision among their subordinates. They need to influence employees to achieve goals by motivating them, resulting in a higher level of performance. This type of leadership is paramount in today's marketplace for company advancement, expansion, and survival.

Other important soft skills include verbal and written communication, persuasive skills, negotiation, and listening skills. Communication is vital to company performance. The ability of company personnel to communicate clearly, succinctly, and accurately will increase productivity. Good communication requires being observant of both verbal and nonverbal signals.

Persuasion and negotiation, two other soft skills, require good listening skills. In today's work environment, employees are no longer subject to a hierarchical structure, a structure of non-questioning of their manager's requests. This requires managers to be more persuasive. Negotiation is practiced by all of us on a day-to-day basis, and more so in business. Strong negotiation skills are essential internally (managers and employees) and externally (sales negotiations, contract negotiations, etc.).

We often forget the skill of listening, as most of us prefer to talk rather than listen. However, it is essential to understand what your company and customers want. This is not just "hearing" but actually practicing listening skills by asking questions, confirming content heard, and providing feedback. Listening requires effort; it requires concentration and attention to what is being said.

-Brush up on your virtual communication skills, which include getting comfortable speaking to a camera with good eye contact, and observing and editing your body language for a virtual job interview or meeting.
-Learn a foreign language. Pick up a language based on your industry's external (i.e. guests) and internal customers (i.e. staff). For example, if Chinese outbound tourism is on the rise, and the Chinese are your local Destination Marketing Organization (DMO) primary target market, Chinese would be a great foreign language for you to pick up. If a large percentage of your frontline staff are Hispanic, learning Spanish will help you better communicate and build relationships with them.
-Pursue a graduate degree. Go for your master's, e.g. MBA for hospitality majors to broaden their job market. Although this recommendation seems to contradict the trending demand for technical skills, we still live in a world where academic credentials are valued and contribute to management position considerations, particularly with publicly traded corporations where it is important for them to win the confidence of their stockholders. Additionally, for those interested in working overseas, an advanced degree will help in the work permit application approval process. With the availability of online master's degree programs, offered at an affordable rate ( around $13k) and to be completed within 10 months on a full-time basis, this is a good time to get your competencies "tool bag" equipped and ready when needed. Stackable certifications are also good investments toward your professional development.

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Employers are looking for transferable skills, skills like critical thinking and technical skills (i.e. excel) are in demand. Having the technical skills to analyze data and critical thinking skills to generate and provide solutions. The industry is always looking for ways to improve sales and pricing strategies to help the bottom line. Being able to demonstrate these skills will with career advancement.

I think that an understanding of revenue management is key. I tell my students that in every transaction, every party should feel that they made a "profit." The business gets some money. The customer should get more value than the money that they gave up. If that is the case, then they come back. In addition, the ability to spot opportunities for additional revenue is key. We never charge for parking or internet at our properties as that annoys customers. We did, however, offer beer and wine room service (the front desk staff could handle that) at a great price, and we had a gift shop that was right next to the front desk, again staffed when necessary by the front desk. These two moves did not add expenses to our operation, but they did add revenue and profit. Spotting those easy opportunities to add value for guests is key, and it is great when it also adds to the bottom line.